HCM Implementation
The ASU Way
April 26, 2007
Max Davis-Johnson
University Technology Office
Thanks to each
and every one
of you ... for all
you’ve done
and all you’re
yet to do…
UnIversIty Technology OffIce, ArIzona State UnIversIty
All you’ve done…
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•
•
•
•
•
•
•
Implemented and supported TAM
Learned
Configured and Setup
Converted
Tested
Designed
Developed
Trained
UnIversIty Technology OffIce, ArIzona State UnIversIty
All you’re yet to do…
•
•
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Implement Payroll
Implement HR
Implement Benefits
Implement Time & Labor
Support all the above
Who knows what all else????
UnIversIty Technology OffIce, ArIzona State UnIversIty
UnIversIty Technology OffIce, ArIzona State UnIversIty
UnIversIty Technology OffIce, ArIzona State UnIversIty
UnIversIty Technology OffIce, ArIzona State UnIversIty
UnIversIty Technology OffIce, ArIzona State UnIversIty
UnIversIty Technology OffIce, ArIzona State UnIversIty
UnIversIty Technology OffIce, ArIzona State UnIversIty
UnIversIty Technology OffIce, ArIzona State UnIversIty
UnIversIty Technology OffIce, ArIzona State UnIversIty
UnIversIty Technology OffIce, ArIzona State UnIversIty
Why a new strategy?
UnIversIty Technology OffIce, ArIzona State UnIversIty
From Context to Core
Core processes … are the ones
that differentiate you … so
that customers select you over
your competition.
Everything else is context.
-- Geoffrey Moore
Dealing with Darwin
UnIversIty Technology OffIce, ArIzona State UnIversIty
From Context to Core
UnIversIty Technology OffIce, ArIzona State UnIversIty
The Core
Applied Learning
Technology
Digital Library
Information
Security
User Support
Enterprise Intelligence
High Performance
Computing
UnIversIty Technology OffIce, ArIzona State UnIversIty
Student Success
Managing Context through Strategic
Alliance
UnIversIty Technology OffIce, ArIzona State UnIversIty
Like technology from an advanced
alien civilization…
UnIversIty Technology OffIce, ArIzona State UnIversIty
ASU Strategic Technology Partners
UnIversIty Technology OffIce, ArIzona State UnIversIty
ERP The ASU Way
Implement
Adapt
Grow
Iterative Process
UnIversIty Technology OffIce, ArIzona State UnIversIty
ERP the ASU Way
External Hosting
Avoiding procurement fatigue
Transparency – The Frankenstein
Factor Antidote
You can have any flavor
you want…
UnIversIty Technology OffIce, ArIzona State UnIversIty
ERP the ASU Way
Standing on the shoulders of others
Empower Decision Making
Go towards the sound of the guns
UnIversIty Technology OffIce, ArIzona State UnIversIty
ERP the ASU Way
Project Organization
Data and Reports
UnIversIty Technology OffIce, ArIzona State UnIversIty
The Sweet Sixteen…
• Best Practice 1 - Executive management endorses
and supports the project
• Best Practice 2 –This is not just a technology
project. It is an University project.
• Best Practice 3 – In the Functional vs. Technical
balance, functional weighs more than technical.
Functional processes and needs are the core.
Technical serves the core.
• Best Practice 4 – Be cognizant about the need to
adapt the organizational changes.
• Best Practice 5 – A project management team will
be assign full-time to the implementation.
• Best Practice 6 –The project team composition
will represent all functional areas.
UnIversIty Technology OffIce, ArIzona State UnIversIty
The Sweet Sixteen…
• Best Practice 7 – Project team members are full
time on the project and normal job responsibilities
will be reassigned. Backfill is required.
• Best Practice 8 – Budget will not be the primary
consideration in making project implementation
decisions. The ability to track and reallocate
budget in a timely manner within the overall
project budget is critical. Spending a little more
early can literally save you millions later.
• Best Practice 9 – The project team will be
empowered to make decisions. Decision elevation
process in place.
• Best Practice 10 – A separate dedicated work
environment specifically created for the project
team is required.
• Best Practice 11 – Reward, praise, and celebrate.
UnIversIty Technology OffIce, ArIzona State UnIversIty
The Sweet Sixteen
• Best Practice 12 – Milestones drive the
implementation schedule. You adapt the “Lawyers,
Guns, and Money” philosophy.
• Best Practice 13 – Use the software out of the
box or re-engineering a business process before
changing the ERP software.
• Best Practice 14 – Use experienced consultants
to facilitate implementation efforts and do
knowledge transfer. Core functional teams will
have a full-time consultant for the duration of the
initial implementation project.
• Best Practice 15 – Implementation information
should be continuously communicated to the
campus community.
• Best Practice 16 – Start early on data conversion and reporting
UnIversIty Technology OffIce, ArIzona State UnIversIty
Challenges
• Getting the culture of higher
education to embrace a new paradigm
• Executive commitment
• Resource commitments
• ERP Acceptance Curve and the
“trough of despair”
• Acceptance of Role Changes
UnIversIty Technology OffIce, ArIzona State UnIversIty
How do you do faster, cheaper,
better?
• Align with partners who have administrative
technology as part of their core business
• Use the improvements and reliability of the
PeopleSoft software and the maturing and quality of
related services
• Spend money early to get it right and meet
milestones
• Define and follow implementation principles
• Adapt best practices – “A Sweet Sixteen”
• Organizational issues outweigh software issuessoftware and methodologies are mature
• Implement – Adapt – Grow
• Compressed timelines actually promote success
• Keep the project team supplied with caffeine
• Giddy-up!
UnIversIty Technology OffIce, ArIzona State UnIversIty
Oasis – Year 1
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Admissions online
Financial Aid online
Talent Acquisition online
Registration online
• 54M records converted
• 24,000+ students
admitted
• 33,000+ students
registered
• On schedule
• On budget
UnIversIty Technology OffIce, ArIzona State UnIversIty
UnIversIty Technology OffIce, ArIzona State UnIversIty
Performance
Selected
Clumsiness
Incomplete data
Missing
functionality
UnIversIty Technology OffIce, ArIzona State UnIversIty
UnIversIty Technology OffIce, ArIzona State UnIversIty
Will it be this?
UnIversIty Technology OffIce, ArIzona State UnIversIty
or this?
UnIversIty Technology OffIce, ArIzona State UnIversIty
Thanks to each
and every one
of you ... for all
you’ve done
and all you’re
yet to do…
UnIversIty Technology OffIce, ArIzona State UnIversIty