Interest Group:
Community Service Providers:
Room 2
Table #: 1
Name of Team Spokesperson: Brittany
Short Term Goal (Timeline for completion must fall within one year from today): Staff training and education:
increasing awareness of trauma, its impact and people’s responses
Steps to Achieve Goal
Completion Date
ID lead person
Assigned Person
Supervisor
Create a committee based on working to increase training and education goal
Determine what specific areas we need to train on
Identify resources, then network with other providers and determine areas of
need and strength
Develop curriculum, identify trainers and coordinate trainings among various
agencies
Create infrastructure (how often, how much, resources and $ , evaluation)
Evaluate outcomes
Revise as needed
Provide ongoing resources
Expand in additional areas and maintain interest
People present at Summit team meeting: for table 1

Anjela Hayes

Jude Edmonds Canopy Center

Mercy Greenwald

Ashley Hayes

Brittany Brooks The Early Childhood Initiative
Innovative Recovery (MKE)
arivera@irnw.net
judee@canopycenter.org
The Early Childhood Initiative
The Early Childhood Initiative
mgreenwald@dcpcinc.org
ahayes@depcinc.org
brittanyb@centerforfamilies.org
Interest Group: Community Service Providers
Table #: 2
Name of Team Spokesperson: Meo Sohs
Short Term Goal (Timeline for completion must fall within one year from today): Gather and utilize trauma survivor
input into program planning and develop survivor advisory group
Steps to Achieve Goal
Completion Date
Identify committee members
Develop objectives for advisory group
Develop protocol for when to hold a meeting
Develop plan for providing ongoing support and coaching to advisory group
Make plan for how input will be used and communicated to appropriate members
Decide logistics and make it accessible (location, transportation, childcare, food,
etc.)
Develop materials to inform survivors of group purpose and expectations
Develop orientation for new group and materials to help
Develop survivor recruitment strategy
Survivor readiness for participation, recruit survivors and implement group
People present at Summit team meeting:
table 2

Kristin Burki
Domestic Abuse Intervention Services (DAIS)
kristinb@abuseintervention.org

Opal Tomashevska

Meg Sohns
DAIS meghans@abuseintervention.org

Elena Golden
Goodwill
DAIS opalt@abuseintervention.org
egolden@goodwillsewi.org
Assigned Person
Interest Group: Community Service Providers
Table #: 3
Name of Team Spokesperson:
Short Term Goal (Timeline for completion must fall within one year from today): Improve Community Partnerships
Steps to Achieve Goal
Completion Date
Assigned Person
Elizabeth
Hendricks
ID lead person
Gather agencies that are interested in becoming part of a trauma informed
community
Develop a common understanding of trauma impact and treatment
Contact agencies who are not currently represented in the community
Identify funding sources
Identify leadership within the community and form task groups
Develop common goals for the community
Develop an e-mail listserve
People present at Summit team meeting:
table 3

Kayla Michals

Elizabeth Hendrickson Porchlight

Sina Davis
Porchlight

Alex Kox
Off the Square

Kelli Malueg
Porchlight

Dondieneita Simmons Goodman Community Center
Dane County Parent Council
kmichals@dcpcinc.org
ehendrickson@porchlightinc.org
sdavis@porchlightinc.org
alex.kox@lsswis.org
kmalueg@porchlightinc.org
dei@goodmancenter.org
Interest Group: Community Service Providers
Table #: 4
Name of Team Spokesperson:
Short Term Goal (Timeline for completion must fall within one year from today): Train staff how to make our child
trauma assessments more meaningful and useful
Steps to Achieve Goal
Completion Date
ID lead person, program manager
Assigned Person
Lori
Train TIC Committee staff
Jan 1 2013
Lori
Train program supervisors
Jan 31, 2013
TIC committee
Train direct service staff
Feb 28, 2013
TIC committee
Train leadership and administrative staff
March 31,
2013
TIC committee
Conduct meeting with TIC committee and leadership to modify policy and
procedure to reflect changes
June 30, 2013
TIC committee
People present at Summit team meeting:
table 4

Theresa Schroeder McMunn Theresa.schroeder@commpart.org

Kristina Coenen
Kristina.coenen@commpart.org

Sara Kind
sara.kind@commpart.org

Carla Helgaas
Carla.helgaas@commpart.org
Interest Group: Community Service Providers
Table #: 5
Name of Team Spokesperson:
Short Term Goal (Timeline for completion must fall within one year from today):
Steps to Achieve Goal
Completion Date
See short and long term actions for planning
People present at Summit team meeting:
table 5

Beth Clemitus

Laura Johnson AIDS Network
ljohnson@aidsnetwork.org

Kristin Hoffschmidt
hofschmidt@eri-wi.org

Sharon Kilfoy
AIDS Network
C4F
ERI
bclemitus@aidsnetwork.org
sharonk@centerforfamilies.org
Assigned Person
Interest Group: Community Service Providers
Table #: 6
Name of Team Spokesperson:
Short Term Goal (Timeline for completion must fall within one year from today): Inclusive quality training for all staff
Steps to Achieve Goal
Completion Date
Identify lead contact
Assigned Person
Leigna
Mandatory regular hours of training each year
Build bridge between departments
Initial training and orientation packet
Interview each program staff, 15 minute check list
Field trips to other agencies
People present at Summit team meeting:
table 6

Amber Van Fossen
Salvation Army (SA)
amber_vanfossen@usc.salvationarmy.org

Alane Conn

Melissa Sorensen
SA
melissa_sorensen@usc.salvationarmy.org

Andrea Mitchell
SA
andrea_mitchell@usc.salvationarmy.org

Jessica Grantmar
SA
jessgrantman@gmail.org

Stephanie Tritle SA
Stephanie_tritle@usc.salvationarmy.org

Karen Potnek
SA
Karen_potnek@usc.salvationarmy.org

Ellen Brock
SA
ellen_brock@usc.salvationarmy.org

Kay Xiong
SA
kay_xiong@usc.salvationarmy.org

Laura Duffy
SA
laura_duffy@usc.salvationarmy.org
SA
alane_conn@usc.salvationarmy.org
Interest Group: Community Service Providers
Table #: 7
Name of Team Spokesperson:
Short Term Goal (Timeline for completion must fall within one year from today): could not find goal
Steps to Achieve Goal
Completion Date
Steps noted on short and long term actions in listing in question two below
People present at Summit team meeting: table 7

Nancy Saiz

Barbara McKinney
Barbara@emum.org

Amanda Donoth
Amanda@emum.org

Jessica Waldron
jessicawaldron@ladlake.org

Brenda Konkel
brendaknokel@gmail.com
nsaiz@cityofmadison.com
Assigned Person
Interest Group: Community Service Providers
Table #: 8
Name of Team Spokesperson:
Short Term Goal (Timeline for completion must fall within one year from today): Address trauma informed care
within our agencies and collaborate service providers
Steps to Achieve Goal
Completion Date
Assigned Person
Steps noted on short and long term actions in listing below
People present at Summit team meeting: table 8

Rebecca Anderson

Sarah West

Jerilyn Robinson

Celia Huerta

Rachel Rakowar
Early Childhood Initiative (ECI)
ECI
rebeccaA@centerforfamilies.org
sarahw@centerforfamilies.org
Catholic Charities
Catholic Charities
CEI
jrobinson@ccmadison.org
chuerta@ccmadison.org
rachelr@centerforfamilies.org
This is a listing of all Community Service Providers (Room 2)
input to the two questions.
Q1: How is trauma linked to the behaviors you observe and respond to?

Learned behaviors that may have once been and currently adaptive but when generalized
in all environments become maladaptive

Kids who have experienced trauma display frequent misperception and hyper-arousal of
their environment as evidenced by: fight/flight/freeze responses, defensive behaviors and
maladaptive coping skills.

Homelessness, mental illness, brain changes

Cultural adjustments, no income, past abuse

Presenting problem is often linked or co-occurring with trauma

Trauma affects relationships

Inhabits trust and therefore inhibits engagement in services

Moves inter-generationally

Becomes familiar and recreated

Trauma compounds

Marginalization leads to trauma leads to increased marginalization

Trauma behaviors: urgency, not rational, anger, triggers, no trust, not realistic, issue of not
feeling safe, lack of consistency is a trigger, generational poverty, lack of self respect and
worth

No planning for meeting immediate basic needs

Typical responses to trauma: duplication of services, we perpetuate, need to build
relationships but often lack of collaboration, awareness of triggers, crisis response and not
long term planning

Cultural norms and traditions can support and reinforce trauma

High service provider turnover reinforces trauma

Trauma treatment is sidelined to address basic needs, yet failure to meet basic needs
creates more trauma

Behavior expressed includes: fighting, poor communication, disconnected parenting, poor
coping, school difficulties, AODA, lack of supports, generational psycho-social stressors
(homelessness, finances, lack of choices, challenges providing stability, lack of control,
stigma)

Withdrawal and isolation – trigger, judgments focus on others and not on own issues, poor
boundaries

Behaviors of kids a crisis center are result of trauma at home

Trauma impacts behaviors that lead to poor health decisions

Can lead to poor decisions around individual and sexual behavior (HIV and HDS)

Trauma is the underlying cause of behaviors and why people access AIDES, C4F, ERI
services.

Behaviors can lead to mental health diagnosis and labels

Hyper-vigilance, yelling

Forgetfulness, overwhelmed

Avoidance, not talking about issue or lack emotion

Kids wanting to stay with parent, separation anxiety

Kids acting out

Making personal connections, the basics (flight, fright, freeze)

Learning the links between behaviors and experiences

Defiance

Shame (what is left unsaid, the unspoken truth)

Fear about feelings

The current crisis versus the underlying issues

Coping mechanisms instead of “opening the can of worms”

Cycles, triggers, intergenerational trauma

Living in extremes, differences in males and females

Replicating dynamics (familial). Systemic oppression

Impacts on parenting, attachment, being available to connect with kids

Symptomatic responses (ADLS)

Boundaries (maintain, respect, understand)

stigma
Q2: What are your ideas for making your service area more trauma-informed?

Short term actions:
o Train agency staff via workshops
o TIC approach to supervision with case managers
o Awareness of secondary traumatization among staff
o Know your own triggers, trauma issue areas. Know yourself.
o Incorporate self-care and promote wellness.
o Incorporate/develop parent trauma assessments
o Train staff how to make our child trauma assessments more meaningful and useful
o Complete an agency self-assessment
o TIC committee will clearly define agency TIC goals through strategic plan
o Staff education
o Self-care education
o Provider accountability
o Self awareness
o Review agency practices
o Child care and family assessment
o Improved partnerships
o Involve consumers in planning
o Coordinate eviction prevention with rent assistance – one stop shop
o Education (video forums and workshops, press releases, speakers bureau, asset
map
o Acknowledgement – say hello!
o Agency evaluation
o Acknowledging trauma instead of blaming
o Be present for the person
o Media response and messages
o Inform elected officials (police, judges, sheriff, jail, DOC) and others medical
professionals, human services workers, faith community, food pantries, media, etc
o Realistic expectations
o Get buy-in at the top
o Increase trauma knowledge with collaborating service providers, especially in
professions or disciplines less likely to know about trauma
o Including participants in professional collaboration
o Support immediate, basic needs
o Change in environment (chairs and paint colors)
o Training for all staff
o Starting groups
o More positive communication (greetings and initial impression)
o Increase individual choices, empower (case plans cultural centered versus
expectations, person-centered versus agency goals)
o Increase self-care for staff
o Utilizing trauma survivor input into program planning
o Community-wide training
o Have organizations assess and re-evaluate practices with TIC lens
o Service provider teamwork to help meet all of survivor’s needs
o Stay up to date on research
o Changing paperwork (what we ask, how we ask it, when we ask)
o Changing the approach to engagement
o Staff training and education (being aware of triggering and trauma response)
o Increase safety planning with families. Increase collaboration with clients.
o Resource and referral
o Coordinated inclusive treatment planning

Long-term actions
o Look at and improve policy language
o Grant searching and writing
o Collaboration with other agencies and organizations
o Develop and implement standards for providers in network that identify as TIC
providers
o Identify key areas in assessment to address and modify
o Ongoing and regular evaluation and development of TIC staff in knowledge and
intervention means
o Improved partnerships
o Common trauma-informed language and resources
o Self awareness
o Intervention training
o Communication, brochure, website
o Application and interpretation of scales
o Not a diagnosis – where to go?
o Involve consumer in planning
o Staff support and training
o Video specific to Madison and Dane County
o Increased support for direct service providers (emotional, financial, etc.)
o Increase staff retention in helping prof.
o Support form insurance companies, educating health care industry
o Broaden scope of services and engagement to be more inclusive of marginalized
groups
o New building environment with more privacy
o Maintain consistent TIC training. Put as part of mission statement
o Counseling services
o Increase funding as a community response
o Committee responsible for building agency rapport
o Involve individuals in decisions about care and case management
o Ensure adequate access to basic needs (housing, food, etc.)
o Provide support/intervention after traumatic event to individual and families to
prevent long-term harm
o Primary prevention of ACEs, root causes of violence
o Coordinated inclusive treatment planning
o Empowering clients, helping to redefine “client”
o Stay up to date on research
o Continual review of intakes and assessments
o Provide ongoing systems engagement, education, and advocacy
o Create collaborative relationships with other service providers
o Get community buy-in to create a community response, policy changes and
affordable care