Interest Group:
Community Service Providers:
Group 1
Table #: 1
Name of Team Spokesperson: not given see roster of participants below
Short Term Goal (Timeline for completion must fall within one year from today): Increase awareness of TraumaInformed Care within Center for Families
Steps to Achieve Goal
Completion Date
Inform staff about TIC by providing them with the tapes of the November 2, 2012
Summit training
Have all staff do ACE assessment
Supervisor meet with staff to discuss ACE assessment experience
Determine strategy for use of ACE with families (or some way to get an idea of
their trauma)
Trauma Informed Care in staff development
Develop Center sub-committee to follow-up on action plan
People present at Summit team meeting: for table 1

Liz Klober

Heather Witter? heatherw@centerforfamilies.org

Meghan McMackin

Teri Weiland
teriw@centerforfamilies.org

Fay McClurg
faym@centerforfamilies.org
elizabethk@centerforfamilies.org
meghanm@centerforfamilies.org
Assigned Person
Mike for all
tasks
Interest Group: Community Service Providers
Table #: 2
Name of Team Spokesperson: Krista Roy
Short Term Goal (Timeline for completion must fall within one year from today): Increase smiles and eye contact
among staff with consumers
Steps to Achieve Goal
Completion Date
Contact director regarding goal and request meeting with agency - all staff
Dec 2012
e-mail staff regarding information including 2 point plan of mutual support and
meeting time
End of Dec
2012
Hold collaborative planning meeting for implementation
Jan 30, 3013
Implement plan including incentive board, tracking by co-workers
Jan 30, 2013
Follow-up reflection, check-in meeting to discuss changes
Next all staff
meeting
Keep smiling
Follow up survey with staff on effects and feedback (anon)
People present at Summit team meeting:
table 2

Krista Roys

Greg Schumacher

Danna Hamlett dhamlett@therainbowproject.net

Sara DeBruin
kristaroys@gmail.com
icepop59@hotmail.com
sdebruin@therainbowproject.net
Assigned Person
Interest Group: Community Service Providers
Table #: 3
Name of Team Spokesperson: none given see roster of participants below
Short Term Goal (Timeline for completion must fall within one year from today): Increased awareness and education
of trauma’s impact on individuals in the community and individuals receiving services
Steps to Achieve Goal
Completion Date
Assigned Person
Dispersal of information – succinct, compact, easily understandable and in
alternative print formats
March 2013
Emily
Plan to get together in relaxed, supportive environment in which to begin sharing
information to larger groups
March 2013
Melissa
Individual follow-up on questions, responses, etc from group meeting (case
management, therapist, support person)
April 2013
All staff
Develop or find a brochure for intake folder at MH Center provided by county
Jan 2013
Al
People present at Summit team meeting:
table 3

Sue Moran
sue.moran@journeymhc.org

Al Olson
al.olson@journeymhc.org

Betsy Berry
betsyb@trhome.org

Georgie Nazos georgien@trhome.org

Melissa Mennig melissam@trhome.org

Lacie Schneider lacies@trhome.org

Emily Eisenhardt
emilye@trhome.org
Interest Group: Community Service Providers
Table #: 4
Name of Team Spokesperson: Amber Thompson
Short Term Goal (Timeline for completion must fall within one year from today): Increase use of restorative justice
remedies instead of punitive to more YWCA programs
Steps to Achieve Goal
Completion Date
Assigned Person
Select 3 programs willing to explore restorative justice options
Dec 2012
Amber
Thompson
Meeting with identified programs and housing and restorative justice staff to
share methods
Feb 15, 2013
Torrie Kopp
Mueller
Each program come up with implementation plan
March 31,
2013
Torrie Kopp
Mueller
Implement plan
April 15, 2013
Program
leaders
Evaluate
August 31,
2013
Torrie Kopp
Mueller
People present at Summit team meeting:
table 4

Amber Thompson
athompson@ywcamadison.org

Wendy Tougas
wtougas@ywcamadison.org

Kiesha Young
kyoung@ywcamadison.org

Julie Larson
jlarson@ywcamadison.org

Ashley Thorpe
thirdstreetintern@ywcamadison.org

Jenny Hanson
jhanson@ywcamadison.org

Heather Haberman
hhaberman@needglobal.org

Torrie Kopp Mueller
tkmueller@ywcamadison.org

Kevyn Radcliffe
kradcliffe@ywcamadison.org
Interest Group: Community Service Providers
Table #: 5
Name of Team Spokesperson: none given see roster below
Short Term Goal (Timeline for completion must fall within one year from today): Develop a TIC curriculum and
training for the community
Steps to Achieve Goal
Completion Date
Get buy-in from community leaders on TIC
Have a community-wide planning session. Be inclusive of all.
Develop an action plan, committees, and work assignments. Use Tarpon Springs
as model.
Identify trainers.
Secure location, date and funding to put on training.
People present at Summit team meeting:
table 5

Alphonso Carter
alphonsocoperationyouth@frontier.com

Mark Ciske
mark@emum.org

Ann Lewis
annl@fsmad.org

Teri Varney
teriv@fsmad.org

Annett Sallay
Annette@respectmadison.com

Emilie Pinkovit
Emilie@respectmadison.com
Assigned Person
Interest Group: Community Service Providers
Table #: 6
Name of Team Spokesperson: Sharon Kilfoy
Short Term Goal (Timeline for completion must fall within one year from today): Incorporate TIC approach to
supervision with staff at AIDS network
Steps to Achieve Goal
Completion Date
Discuss TIC with executive director to get management buy-in.
In a month
Get and stay informed with information from TIC summit , list-serve information
and further trainings.
Add 2 months
Discuss TIC with other supervisors and get on same page for one-on-one
supervision.
Add 3 months
Explore with staff how trauma may impact client situation.
Add another
month
Educate and disseminate information to staff
Add more
time
Assess and adjust
2014
People present at Summit team meeting: table 6

Ann Khang

Melissa Coulter melissac@cacscw.org

Nancy Johnson nancyj@cacscw.org

Dave Hunt
daveh@cacscw.org

Rose Turner
roset@cacscw.org

Marilyn Feil
marilynf@cacscw.org

Shannon Kavanagh
annk@cacscw.org
shannonk@cacscw.org
Assigned Person
This is a listing of all Community Service Providers input to the two questions.
Q1: How is trauma linked to the behaviors you observe and respond to?

Inability to regulate emotion

Trauma in current relationships, (partner, parenting)

Inability to maintain connected healthy relationships

Learned antisocial behavior as norm

Attachment and trust: between clients, clients and staff, clients in relations

Vicarious or re-traumatization of workers

How providers are responding to behaviors rather than trauma

How to respond to trauma that is underlying

Resistance to treatment (coping mechanism)

Relationship between sexual/physical abuse and need for services (housing)

Manifest depression, mental health issues, anxiety, learned helplessness, external locus of
control, expectation of conflict and chaos

Ongoing fear of loss/success

Low self-esteem

Hoarding – clutter

AODA concerns

Parenting problems

Yelling and aggressive behaviors. Using behaviors that have helped with survival that don’t
work in most situations.

Safety issues (in context of shelter) visible as fights over what appears to be small issues to
an outsider

Possessions: ownership and space (see above comment)

Reactions around gender and exchange of money for services (copay lead to anger)

Shut-down response to certain environments (ex. Child crying)

Addiction

“risky” behaviors. Often associated with above substance use

Boundaries (ie. Allowing people into home)

Mental health diagnosis (ie. Depression)

Attachment issues with children

Behavioral, academic, developmental delays

Outcomes for employment – quit

Related knowledge of conflict resolution

Impulsivity

Low self-esteem, self-worth leads to suicidal

Hyper-arousal

“Shutting down” numbness

Use of social, governmental supports as safety for internal structure (ie. Hospitalizations or
PO)

Mistrust, anger, and resentment

Follow-through difficulties (ie. Appointments)

Echoes from generation to generation

Distorts their expectations and perceptions of others

Pattern of repeating traumas

Affect personal and professional worldviews

Hyper alertness/awareness – larger reactions to triggers and stimuli

Polarizing effect on relationships to caregivers

Affects of trauma extends to outer systems – family, service providers, community, schools,
etc.

Re-experiencing of trauma at different developmental levels, relationship types

Not showing up for obligations

Appearing angry for no reason, unproved angry outbursts

Oversharing or under-sharing

Lack of trust

Lying or creative versions of the truth

Sensitivity to perceived disrespect

Helplessness, hopelessness

Defiance

Perfectionism

Repeated coping techniques i.e. drinking

Perceived loss of control

Not accepting responsibility, blaming others

Depression and anxiety

Disassociation

Lack of filtering

Defensiveness

Pessimistic life view

Behaviors that seem developmentally inappropriate

Lack of self confidence and motivation

Physical aggression

Taking it out on children

Self sabotage

Housekeeping, self care issues

Unable to maintain healthy relationships

Interferes with ability to meet basic needs

Behaviors of violence, neglect, substance abuse

Inability to get and keep a job, establishing and maintaining schedules and routines

Decision making is survival mode, impulsive rather than planned and forward thinking

Sexually reactive behavior

Food hoarding and also hoarding of possessions

Control issues

Attachment issues
Q2: What are your ideas for making your service area more trauma-informed?

Short term actions:
o
Ask the questions
o
Respect timing
o
Staff training TIC and sensitivity/self-care
o
Resource and referral information, understand what is available in the community
o
Referrals to counseling and mental health
o
Entire agency trauma informed and trained in conflict resolution
o
Assume client has experienced trauma
o
Gain a greater understanding of how trauma affects people’s ability to obtain and
retain employment
o
TIC training for all staff
o
Give clients an opportunity to have voice heard
o
Provide client input into organizational policy making
o
Review policy restricting clients from volunteering for 24 months – explore validity of
this policy
o Smiles
o Eye contact
o Asking clients and participants for feedback
o ACE screening for every client, participant and staff member
o Staff give clear expectations and explanations
o Express empathy
o Make sure staff are aware of available resources
o Acknowledging our role as “normalizers”
o When working with a family, respond to immediate concern while keeping trauma in
mind
o Informing staff – attend summit
o Recognize our own trauma (everyone’s definition of trauma is different. We cannot
assume we understand someone else’s trauma.)
o Create a welcoming environment
Long-term actions
o
Structum? services
o
Policy/best practice standards in contracting
o
Non-judgmental environment
o
Buy-in from larger community and leadership (funding)
o
Community wide planning session
o
Action plan with work assignments and working subgroups
o
Meeting and partnerships with other agencies
o
Restorative justice remedies instead of punitive approaches
o Continual review of forms, policies, and procedures
o Expansion of TIC in job readiness
o Specific trauma training for all employees
o Increasing resources about trauma
o Integration/partnerships with other agencies and systems – grow together united
toward a common goal
o Longitudinal feedback – collecting stories, telling stories, organized and presented.
o Offer more trauma-based education to parents
o Develop trauma-response teams between multiple agencies (less than a 48 hour
response)
o Issue = response to “no shows” or cancellations. Solutions is community
standardized response of re-engagement process.
o One stop shop for basic need services (food, housing, clothes – one agency)
o Team approach – CSP type Pact model
o Continued mandatory trainings of TIC for professionals in school, healthcare,
criminal justice, and governmental social services
o Liaison from police – positive role/provision of needs. A neighborhood officer.
o Mental health first aid training requirements
o Education to increase awareness of “clients” of trauma’s impact
o Scholarship/grant for community individuals to attend with service providers