Subject
Year
: V0206 – Administrasi &
Operasional Kantor Depan
: 2009
Training for Hospitality
Week 11
Discussion Question #11
1.
2.
3.
4.
Discuss use of job analysis and job description
Describe the ideal employee
Discuss importance of empowerment
List and discuss three concepts that you would include
in an orientation program
5. Discuss the four-step training process.
Bina Nusantara
3
Group Activity #11
Preparing a Training Session
• Prepare a mock training session on how to check a
guest in to a hotel room
• Incorporate the 4 step training method into your
training session
Bina Nusantara
4
THANK YOU AND
HAVE A GOOD DAY
Bina Nusantara
5