Subject
Year
: V0206 – Administrasi &
Operasional Kantor Depan
: 2009
Promoting In House Sales
Week 12
Review Questions #12
1. The ultimate goal(s) of a sales-oriented front office is (are) which
of the following?
a. to increase room sales
b. to increase food and beverage sales
c. to increase sales in the gift shop
d. all of the above
e. to increase sales activity in groups
2. Incentive programs are costly and therefore should not be used as
a method to operate a “point-of-sale front office.
a. true
b. false
3. Training programs will not assist the front office manager in
operating a “point-of-sale” front office. They slow down the
process of checkin.
a. true
b. false
Bina Nusantara
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Review Questions #12
4.
5.
6.
Bina Nusantara
Budgets for a “point-of-sale” front office include which of the following?
a. anticipated increase in sales
b. anticipated increase in costs
c. both A and B
d. none of the above
Feedback mechanism(s) include which of the following?
a. guest test
b. well-planned questions on customer comment cards
c. both A and B
d. employee test
e. monitors at front desk
Feedback mechanisms provide which of the following?
a. give the guest information
b. give the front office manager information
c. track employee participation and training success
d. track the appropriateness of incentive programs
e. answers B, C, and D
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Review Questions #12
Matching
7. Theory X
8. Theory Y
9. Hygiene factor
10. Mayo
Bina Nusantara
a.
b.
c.
d.
e.
physical working conditions
employee has an inherent dislike of
work
employee seeks responsibility
treat a person “special”
basic need is safety
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THANK YOU AND
HAVE A GOOD DAY
Bina Nusantara
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