Item 2.B-February 10, 2012
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR Faculty HR at 682-6114
INSTRUCTIONS: See http://www.unr.edu/vpaf/hr/compensation/placement.html for complete instructions.
Incumbent(s) Name (if applicable):
Position #(s):
Current Title:
Current Range:
Department: Nevada Small Business Development
College/Division: College of Business
Center (NSBDC)
Account #(s): 1320-116-05JB
Action Proposed: (check all that apply)
1
( X) New position: Proposed Range:
Proposed Title: Specialist, NSBDC Client (Southern Nevada)
( ) Title Change, Proposed Title:
( ) Proposed Reassignment from Range
to Range (if applicable)
( ) Revised PDQ only (no change in range or title)
JCC (Current
( ) Line of Progression (show titles below)
or new HR
Range:
assigned):
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
____________________________________________________________
__________________
Marcel Schaerer, Dir of Southern Nevada Operations, NSBDC / Sam Males, Director, SBDC
Immediate Supervisor’s Signature
Date
____________________________________________________________
Director/Chair/Dean
Gregory Mosier, Dean, Business Administration
__________________
Date
Approved for Salary Placement Committee review.
____________________________________________________________
__________________
Pres / Vice Pres / Vice Prov Signature Jannet Vreeland, Vice Provost & Secty of Inst Date
Action Approved by the President (Completed by Faculty HR):
Position #:
EEO Code: 3B
CUPA Code: CM3501
Exempt: Yes or No Census Code: 023
Job Class Code: 67182
Range: 1
Effective Date: 2/1/2012
Approved Title:
SPECIALIST, NSBDC CLIENT (SOUTHERN NEVADA)
____________________________________________________________
__________________
Employee Signature
Date
(Employee signs and sends to HR for personnel file after PDQ has been “final” stamped for approval)
Rev: 1/19/2012
Position Description – NSBDC Client Specialist (Southern Nevada)
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1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The NSBDC Client Specialist (Southern Nevada) supports the management and operations of the
Nevada Small Business Development Center (NSBDC) program through its delivery system in
Southern Nevada. Specifically, the position provides NSBDC client coordination, manages client intake processes, provides basic counseling services, implements client follow-up, and coordinates all
business assistance services provided through the NSBDC network in Southern Nevada and other
NSBDC partners (for example, Nevada Micro Enterprise Initiative, Nevada Procurement Outreach
Program, SCORE, Urban Chamber of Commerce, and College of Southern Nevada). The Specialist
reports to the Director of Southern Nevada Operations under the NSBDC, University of Nevada, Reno
and the position is housed in the City of Las Vegas business incubator, managed by the Urban
Chamber of Commerce.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
45% - Manage Client Intake Process
 Create, manage and improve intake processes
 Oversee students and staff in initial intake process for small business/entrepreneur counseling
and training clients for NSBDC and partner agencies
 Assess and understand needs of NSBDC and partner counseling and training clients and
match with correct resources
 Manage client referral process to NSBDC statewide offices and specialty programs and
partner organizations
 Coordinate Individual Development Plans (IDPs) for incubator tenants
35% - Client Counseling and Training Services
 Develop tools and resources to support inquiries from entrepreneurs and business owners. l
 Coordinate research within the office to disseminate information to counseling and training
clients
 Work with area counselors and training staff statewide to ensure extended, direct, timely, and
relevant follow-up with clients
 Provide overview of services and information to current or potential clients who contact the
office/incubator
 Coordinate business training, with the State Training Director and other resource partners
 Assist with marketing events and services
10% - Client Scheduling
 Assess inquiries for program services, assist client with solutions or answers to questions,
and/or refer to NSBDC counselors
 Schedule initial and follow-up client meetings with counseling and training counselors
 Coordinate location and area resources
10% - Internal Services Coordination and Staff Training
 Develop, improve, and conduct custom training and orientation on program practices and
procedures for student internships
 Coordinate, develop, and maintain various internal communications through listservs for
location partners and area staff
Position Description – NSBDC Client Specialist (Southern Nevada)
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Disseminate location policies and procedures
Ensure coverage of office during absence of staff
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom:
The Specialist works within a well-established framework with varying deadlines and plays an active
role in day-to-day procedures with frequent coordination and reprioritization of activities. The
individual coordinates internships and statewide staff training, conducts basic client counseling and
develops procedures. The individual handles multiple tasks and is expected to consult with the
Director of Southern Nevada Operations if difficulties are encountered.
Impact:
Inadequate performance would result in delays and inefficiency in the administration of Southern
Nevada NSBDC operations and its projects as well as client dissatisfaction with NSBDC services.
Miscommunication of information to clients would negatively reflect on the reputation of NSBDC and
the university.
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 Business start-up requirements and procedures
 Business resources
 Resources and practices essential to small business development
 Work flow and business processes
Skills:
 Assessment of client needs
 Proficiency in use of a personal computer and current software applications including but not
limited to Microsoft Office Suite (Word, Access, Excel, PowerPoint, and email)
 Current computer technology to post and update NSBDC and SCORE websites (training
calendar, NxLeveL class web pages, etc.)
 Professional business writing
 Time management
 Effective oral and written communication
 Interpersonal and human relations
 Leadership and team skills
 Strong organizational skills
 Social media skills
 Spanish bi-lingual preferred
Ability to:
 Establish rapport with NSBDC professional staff and students, businesses and entrepreneurs,
and partners
 Manage, prioritize, and complete multiple projects/tasks in a complex office environment in an
efficient and timely manner while maintaining focus on organizational goals
Position Description – NSBDC Client Specialist (Southern Nevada)
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Maintain confidentiality of sensitive information
Develop and sustain positive relationships within the community, including individuals, groups,
and organizations
Adapt to a constantly changing work environment
Secure resources that will better assist the NSBDC clients
Develop and maintain strong business relations
Plan and coordinate business training events
Maintain professional business and work ethics and standards
Work outside normal office hours when required
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
NSBDC statewide staff
Reason for Contact
To support office processes, field questions from clients, and
support program and service delivery
External
NSBDC Funding partners:
U.S. Small Business
Administration
SCORE (business counselors
organization)
NCED (Nevada Commission on
Economic Development)
Statewide EDAs (Economic
Development Authority)
Grant and funding partners and
project managers
External Business Community:
Chambers of Commerce
Various business organizations
Small business owners and
entrepreneurs
Reason for Contact
To communicate about programs, provide customer service, and
ensure proper reporting
Urban Chamber location
partners
To coordinate resources and partner activities
To provide resources, answer inquiries, ask for assistance,
network with resource partners
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s Degree from a regionally accredited institution
Position Description – NSBDC Client Specialist (Southern Nevada)
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b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s Degree and two years of business or administrative experience
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
None