POSITION DESCRIPTION QUESTIONNAIRE
ADMINISTRATIVE FACULTY
INSTRUCTIONS:
1. Complete form, sign, and submit to immediate supervisor;
2. Supervisor (chair/director/dean)– review, approve, sign, forward to vice president or vice provost;
3. Vice Pres/Vice Prov - approve, sign, forward to Placement Committee (c/o UNR HR, M/S 238);
4. Placement Committee recommends administrative salary range and title & forwards to Provost.
Approval letters are then sent to Vice President, Dean or Director for PAF/Terms preparation.
ALL INFORMATION MUST BE PROVIDED. INCOMPLETE FORMS WILL BE RETURNED TO
DEPARTMENT. QUESTIONS? CALL UNR Human Resources at 784-6082.
Incumbents’ Name (if applicable):
Position #: 16111
Current Title: Enrollment Services/ Student Support Manager
Current Range: 3
Department: Enrollment Services/ Student Support
College/Division: Extended Studies
Action Proposed: (check all that apply)
Effective Date:
9/1/2005
New position, Proposed Range:
Proposed Title:
x Title Change, Proposed Title: Manager, Extended Studies Enrollment Operations
Proposed Reassignment from Range
to Range
Revised PDQ only (no range, title change proposed)
Title Approved:
Range Approved:
(Committee Use Only)
I certify that the statements in this description are accurate and complete to the best of my knowledge.
Employee’s Signature
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
Immediate Supervisor’s Signature Dee Henderson
Assoc. Vice-Provost
Date
Director/Chair/Dean Fred Holman, Vice Prov, Extended Studies
Date
Approved for Salary Placement Committee review.
Vice President’s Signature
Jannet Vreeland, Vice Provost
Action Approved by the President:
Revised: 10/20/04
Date
Position Description – Manager, Extended Studies Student Enrollment, Position #16111
Page 2
1.
Summary Statement: State the major function(s) of the position and its role in the university.
Attach an organizational chart with positions, ranges, and names for the division which reflects the
position in it as well as those supervised in the department.
The Manager of Extended Studies Enrollment Operations manages the student records and oversees staff
whose responsibilities range from responding to a student’s initial inquiry, to registering courses and collecting
payments, to the provision of Extended Studies (EXS) certificates and transcripts. Within Extended Studies, the
position is responsible for managing student records; scheduling and set-up of classrooms; on site registration
activities; financial invoicing, refunding, deposits, reconciliation of money, and cash management; preparation
and distribution of books and handouts; and program closeouts.
2.
List the major responsibilities, including percentage of time devoted to each. Provide enough
detail to enable a person outside the department to understand the job.
55% - Enrollment Operations Management

Manages all activities of the Enrollment Operations unit, adapting to changing needs of the office, filling
in when necessary for absent staff and during busy periods. Supervises, hires, trains, and evaluates
classified staff and numerous student employees (20%)

Fosters collaborative interaction between EXS programming and Enrollment Operations staff (15%)

Conducts on-going quality control analysis and evaluations of effective service delivery by staff,
providing feedback and training (10%)

Initiates improvements in registration processes, updating unit polices and procedures on a continuing
basis (5%)

Serves as a member of Extended Studies management team advising the Associate Vice Provost on
organizational direction (5%)
30% - Data Management

Collaborates with the data manager to administer an in-house computerized registration system in a
manner highly satisfactory to an adult and part-time student audience (15%)

In coordination with relevant parties (data manager, programming managers, etc.) oversees
maintenance of student records and a system for providing and archiving certificates and transcripts;
scheduling of classrooms in designated buildings and proper classroom set up for all classes; and
provision and maintenance of equipment and preparation of information needed for on site registrations
(15%)
15% - Financial Management

Enforces and complies with UNR and NSHE policies and procedures for deposits and cash
management, and manages the financial invoicing, collection, refunding, money reconciliation, and
program closeout processes (10%)

Fosters collaborative interaction between the accounting and Enrollment Operations staff which insures
that the process for enrolling and paying for the courses remains transparent to the student (5%)
Position Description – Manager, Extended Studies Student Enrollment, Position #16111
Page 3
3.
Describe how the decisions and judgments made by this position and the results of work
performed impact the department, division and/or the university as a whole.
Decisions and judgments made and undertaken set the tone for this unit. All aspects of the learner’s educational
experience (registration, billing, facilities, certifications, etc.) can be influenced by this position. The incumbent
establishes standards and makes decisions that directly affect these activities and the satisfaction of EXS’
student audience.
The Extended Studies student’s experience results in impressions about the university as a whole. Therefore
this position is critical for the university’s image. Additionally this position must make decisions collaboratively
with other parts of EXS, regarding administrative aspects of EXS programs. Poor judgment and decisions by
this individual could result in student dissatisfaction which could impact enrollment and Extended Studies’
overall success.
4.
Describe the knowledge, skills and abilities essential to successful performance of this job.
Knowledge:
 Knowledge of the process required to attract, enroll and care for the needs of students
 Knowledge of cash management and accounting systems
 Knowledge of a computerized registration system capable of handling thousands of students in the
credit and non credit environment
 Knowledge of the process required to attract, enroll, and care for the needs of students
 Knowledge of a computerized registration system capable of handling thousands of students in credit
and non-credit areas
Skills:


Problem solving, organizational and operational development skills
Computer literacy skills in word processing, spreadsheet and database programs
Abilities:
 Ability to supervise, motivate, and inspire a staff responsible for dealing with students with high
expectations of service
 Ability to communicate both in written and oral form and disseminate information clearly and concisely to
a diverse audience
5.
Describe the type of personal contacts encountered in performing the duties of the job. Explain
the nature and purpose of these contacts: i.e., to provide services, to resolve problems, to negotiate.
Within Extended Studies, serves as a member of the leadership team giving and receiving advice on the
management of the organization; contacts senior management within Admissions and Records to resolve
student problems that arise from serving a non-traditional audience with intermittent enrollment patterns;
communicates with individual program managers and the data manager within Extended Studies, to jointly
design registration procedures that can be accommodated by registration staff and a computerized system; and
works with the accounting manager to insure that tuition is properly collected and accounted for.
6. Indicate the minimum qualifications which are necessary in filling this position should it become
vacant. Please keep in mind the duties/responsbilities of the position rather than the qualifcations of
the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Required:
Bachelor’s Degree from a regionally accredited institution
Position Description – Manager, Extended Studies Student Enrollment, Position #16111
Page 4
Preferred:
Masters Degree from a regionally accredited institution
b. Minimum type and amount of work experience, in addition to the above required education
necessary for a person entering this position.
Required:
Bachelors Degree and four years or Masters Degree and two years experience to include:
Student services, continuing education, business or comparable experience
Supervision and training of paid staff
Preferred:
Applicants who hold degrees in fields in which analytical ability and clear communication are central
Experience in an entrepreneurial or university setting
Computer experience with Microsoft Excel and Access
Two years of supervisory experience preferred
c. Indicate any license or certificate required for this position.
Nevada State Driver’s License or ability to obtain a Nevada State Driver’s License within specified
period