Item 9.F-April 1, 2011
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR Faculty HR at 682-6114
INSTRUCTIONS: See http://www.unr.edu/vpaf/hr/compensation/placement.html for complete instructions.
Incumbent(s) Name (if applicable):
Position #(s):
Current Title: Assistant Manager, Ticket Office
Current Range: 1
(JCC:77297;3D;None;CC082;E)
Department: Intercollegiate Athletics
College/Division: Office of the President
Account #(s): 0000-000-0000
Action Proposed: (check all that apply)
( ) New position: Proposed Range:
Proposed Title:
( ) Title Change, Proposed Title:
( ) Proposed Reassignment from Range
to Range
(X ) Revised PDQ only (no change in range or title)
( ) Line of Progression (show titles below)
Range:
JCC (Current
or new HR
assigned):
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
______________________________/______________________________
Amy Engelbert, Mgr, Ticket Office / Rory Hickok, AAD, Ext Opns
Immediate Supervisor’s Signature
__________________
Date
______________________ /______________________________________
Cary Groth, Director, ICA / Milton Glick, President, UNR
Director/Chair/Dean
__________________
Date
Approved for Salary Placement Committee review.
____________________________________________________________
__________________
Pres / Vice Pres / Vice Prov Signature Jannet Vreeland
Date
Vice Provost and Secretary of the University
Action Approved by the President (Completed by Faculty HR):
Position #:
EEO Code: 3D
CUPA Code: None
Exempt: Yes or No Census Code: 082
Job Class Code: 77297
Range: 1
Effective Date: 4/1/2011
Approved Title:
ASSISTANT MANAGER, TICKET OFFICE
____________________________________________________________
__________________
Employee Signature
Date
(Employee signs and sends to HR for personnel file after PDQ has been “final” stamped for approval)
Rev: 12/1/2008
Position Description – Assistant Manager, Ticket Office
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Assistant Manager, Ticket office, is responsible for assisting with the development,
implementation, and operations of the Intercollegiate Athletics (ICA) Ticket Office which includes the
selling, processing, and printing of season ticket orders, advanced ticket sales, and all individual
game sales at all ICA ticketed events. The position assists with preparation of financial reports for ICA
ticketed events to include post game and post season reports as well as status reports. The position
reports to the Manager, Ticket Office.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
60% - Ticket Office Operations
 Assist with all aspects of ticket office operations, game day management of ticketed sports,
the sale and distribution of tickets to all home and select away athletic events, daily and event
reconciliations.
 Ensure compliance with National Council of Athletics Association (NCAA), Conference, and
University rules and regulations (subject to disciplinary or corrective action as set forth in the
provisions of the NCAA enforcement procedures)
15% - Season Ticket order processing
 Process season ticket orders including Athletics Association of University of Nevada (AAUN)
donor orders, regular and faculty season ticket orders, and various complimentary and tradeout orders
 Assist in maintaining seating charts and individual accounts to insure accurate seating and
records for accounts paid or unpaid
15% - Student Supervision
 Assist with the supervision or monitoring student workers in Ticket Office and at events.
5% - Cash Deposits
 Make deposits under specified accounting systems and reconcile to the university financial
system
 Ensure revenues are deposited in the appropriate ICA revenue accounts
5% - Event Attendance
 When practical under the circumstances, intercollegiate staff is encouraged to voluntarily
attend all athletic events to promote audience participation and support for the University
Nevada’s team efforts
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom:
The individual works under direct supervision of the Manager on decisions associated with the
position, but must work independently, with initiative, and with some latitude in decision-making. The
Position Description – Assistant Manager, Ticket Office
Page 3
incumbent completes specific tasks with specific guidance concerning priorities and procedures to be
used.
Impact:
The impression this person conveys to constituencies will be the impression they have of the athletics
program and the university. Inadequate performance may result in loss of time, cause inconvenience
within the department, and loss of revenue to the athletics program.
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 NCAA, university, and department rules relating to ticket distribution to student athletes and
system employees
 Ticketing software in order to operate the computerized ticketing system
 Ticket office operations management
 Athletic team activities
 Cash management
Skills:
 Excellent organizational skills
 Proficiency in use of a personal computer and current software applications including but not
limited to Microsoft Office Suite (Word, Access, Excel, PowerPoint, and email) including
recording of all account revenue and expenses to generate financial reports
 Strong public, interpersonal, and human relations skills
 Excellent customer service skills
Ability to:
 Handle pressure well and use common sense in high pressure situations
 Supervise and monitor work of student workers
 Comply with NCAA, conference, and university regulations
 Work well with people in a customer service-friendly environment
 Be sensitive to disabilities and cultural and ethnic diversity issues
 Maintain professional business and work ethics and standards
 Apply established rules and procedures and make decisions that affect quality, accuracy, or
effectiveness of results
 Work flexible hours with frequent weekend and evening work
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
University staff
General student population
Student athletes
Student workers
Reason for Contact
To give information regarding ticket sales
To distribute tickets
To distribute player comp tickets
To supervise work in Ticket Office
Position Description – Assistant Manager, Ticket Office
External
General public
Other universities
Donors and season ticket
holders
Page 4
Reason for Contact
To sell tickets, deal with seating requests, and resolve problems
To sell tickets, deal with seating requests, and resolve problems
To interact with and market program for sale of season tickets
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s Degree from a regionally accredited institution
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s Degree and one year of experience in ticket sales and box office operations
that requires financial reconciliation
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
Eligible to be bonded