Item 3.H-January 13, 2012
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR-HR at 682-6114
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INSTRUCTIONS: See http://www.unr.edu/vpaf/hr/compensation/placement.html for complete instructions.
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Incumbent(s) Name (if applicable): Kile Porter
Position #(s): 11483
Current Title: Manager, RLHFS Support Operations
Current Range: 3
(JCC:77473;3D;CA7078;CC002;E)
Department: Student Life Services / Residential Life,
College/Division: Vice President,
Housing and Food Services
Student Services
Account #: 1708-105-1107
Action Proposed: (check all that apply)
( ) New position: Proposed Range:
Proposed Title:
( X) Title Change, Proposed Title: Assistant Director, Residential Life - Support Operations
( ) Proposed Reassignment from Range
to Range
( ) Revised PDQ only (no change in range or title)
Range: JCC (HR assigned):
( ) Line of Progression (show titles below)
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
____________________________________________________________
Jerome Maese, Dir, Res Life
Immediate Supervisor’s Signature
__________________
Date
___________________________________________________________
__________________
Rod Aeschlimann, Exec. Dir, RLHFS / Gerald Marczynski, Assoc Vice Pres, SL Svs Date
Director/Chair/Dean
Approved for Salary Placement Committee review.
____________________________________________________________
Pres / Vice Pres / Vice Prov Signature Shannon Ellis
Vice President, Student Services
__________________
Date
Action Approved by the President (Completed by Faculty HR):
Position #: 11483
EEO Code: 3D
CUPA Code: CA7078
Exempt: Yes or No Census Code: 002
Job Class Code: 67170
Range: 3
Effective Date: 1/1/2012
Approved Title:
ASSISTANT DIRECTOR, RESIDENTIAL LIFE – SUPPORT OPERATIONS
____________________________________________________________
__________________
Employee Signature
Date
(Employee signs and sends to HR for personnel file after PDQ has been “final” stamped for approval)
Rev: 12/1/2008
Position Description – Manager, RLHFS Support Operations
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Assistant Director, Residential Life - Support Operations, manages operations within Residential
Life, Housing, and Food Services relating to all aspects information technology within the department
including planning, use, development, purchasing, consulting, training, system administration,
database management, and technical support. The position works collaboratively with Information
Technology (IT) to manage servers, desktop computers, and software applications. The position
manages the housing application process, room assignments, room changes, temporary housing, and
fee assessments. The incumbent manages departmental operations including meal plans, door
access systems, time and attendance system, front desk operations in the residence halls, oversees
inventories including fixed assets and sensitive equipment, and develops and implements audit
processes and responses. The position directly supervises the Manager, Residential Life - Support
Operations and Classified staff and reports to the Director, Residential Life.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
30% - Information Technology Management
 Serve as the liaison with other campus departments for information technology related issues
 Assess the ongoing and future information technology (IT) needs of the department, perform
research, and recommend best practices and cost efficient plans for implementation of new IT
equipment, applications, procedures, and policies
 Provide direct 24/7 technical support to department including, but not limited to, applications,
network connectivity, desktop computers and laptops, printers, televisions, telephones, and
audio/visual equipment
 Evaluate, recommend, and implement policies and procedures for the planning, development,
maintenance, and purchasing of all administrative computer equipment and software
 Develop annual budget requests for information technology and review all computer and
software purchases
 Develop and implement best practices for information technology security and disaster
recovery
 Design and implement applications and databases using accepted system design concepts
and procedures (analysis, design, programming, testing, and implementation)
 Develop and maintain comprehensive rosters and queries for daily operations and informed
decision-making
 Coordinate support of residence hall network connections
 Coordinate shared data with external systems such as SIS and the data warehouse
 Provide oversight for the development and maintenance of the departmental Web site insuring
accuracy and updated information
 Participate in the design and implementation of new construction projects and provide
recommendations as needed
25% - Assignment Processes and Procedures
 Prioritize housing assignments in a manner that maximizes recruitment and retention of full
time students
 Responsible for developing and directing all aspects of residence hall and apartment
application and license agreement routing
 Manage room/apartment assignments, room change process, and fee assessment processes
to insure maximum occupancy and revenue of residential facilities
Position Description – Manager, RLHFS Support Operations
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Insure compliance with procedures and accounting practices as appropriate
Coordinate communications with students regarding application status, housing assignments,
housing requirements, check-ins/check-outs, meal-plan usage, moving out, closing, etc.
Manage all aspects of temporary housing needs including summer, overflow, and semester
break housing
Communicates regularly with other department faculty to set priorities, goals, and key
performance indicators
25% - Department Operations
 Provide outstanding customer service with a commitment to student development in all
programs and services
 Maintain and manage a comprehensive and up-to-date calendar of important departmental
events
 Organize and conduct regular meetings with departmental faculty and staff to review
departmental needs, provide updates, and collaborate on important events
 Manage building access systems and provide oversight for daily operational issues, ongoing
maintenance, and new implementations
 Manage an electronic timekeeping system and provide operational support for payroll in
collaboration with department supervisors and managers
 Manage front desk operations in the residence halls in collaboration with other department
managers and staff
 Manage student and staff board and stored value meal plans under the direction of the
Associate Director for Housing Operations and Dining Services
 Oversee department inventories and ensure annual reviews are completed
 Develop and evaluate audit processes to ensure daily compliance with existing policies and
response to periodic audits
 Observe, evaluate, and provide feedback to the appropriate departmental staff on the quality of
the following: housing and dining facilities and their furnishings and equipment; service provided
by departmental staff, dining and custodial services of the department; programs presented by
the department; and/or materials distributed by the department
 Participate on University committees in relation to position
20% - Staff Management
 Recruit, hire, supervise, and train Manager, Residential life - Support Operations and
Classified staff
 Evaluate staff annually or otherwise as needed to comply with university and state
requirements
 Conduct regular meetings with staff to facilitate regular contact and observe performance of
their duties
 Review staff schedules, leave requests, and building assignments for staff
 Provide input to various department position evaluations through a 360 degree evaluation
process
 Consult with supervisor regarding employee disciplinary action and/or dismissal
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom:
The Assistant Director makes decisions that can have a major impact on student room assignments,
departmental billing, and public relations. The position serves on various Student Services and
University wide committees, representing the department’s interest and supporting the University
mission. Decisions are often made under high pressure and in a rapidly changing environment.
Position Description – Manager, RLHFS Support Operations
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Position must apply broad policies to problems and situations not falling clearly within precedents and
may require adopting or modifying methods to meet changing conditions.
Impact:
Errors in judgment and decision making could have a negative impact on public relations and the
division’s and University’s image and reputation. Failure to meet assigned deadlines and making
errors in student accounts would cause a loss of revenue and create lower occupancy rates within the
residential halls.
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 Residential life and housing operations and procedures
 General higher education processes, procedures, rules, regulations, and policies relating to
student development and residential life operations
 Contracts and their administration
 Computing systems support and computer and software applications
 Hardware and operating system diagnostics and maintenance for DOS and Windows
computers
 SQL and relational databases
 TCP/IP protocols
 MS Windows based applications (Word, Excel, Access, Crystal Reports)
 System administration supporting a Windows 2000/2003/2008 and XP networked environment
 Personnel Management and federal law as related to position, i.e., Family Educational Rights
and Privacy Act (FERPA)
Skills:
 Proficiency in use of a personal computer and current software applications including but not
limited to Microsoft Office Suite (Word, Access, Excel, PowerPoint, and email) and desktop
publishing
 Statistical report generation and review
 Program coordination and administration of specific activities within a department/program,
providing consultative assistance, and providing coordination of activities between function or
program areas
 Organizational and time management skills
 Office automation
 Excellent verbal and written communication to include presenting ideas clearly, effectively and
persuasively while communicating with students, faculty, staff, administrators, and students
and families
 Short- and long-range planning and goal setting
 Outstanding customer service
 Analytical, decision-making, and creative problem-solving skills
 Interpersonal, human, and public relations skills
 Human resources management and supervision skills, including an ability to teach and mentor
staff and to achieve both results and client satisfaction
Ability to:
 Assess needs and design programs to complement the departmental mission and institutional
goals by bringing the various constituents together to accomplish tasks
 Work with a diverse campus and community population in a service-oriented team
environment and meet the needs of internal and external customers
Position Description – Manager, RLHFS Support Operations
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Understand the organization’s goals and structure and contribute to and support the
department, college, and university strategic plan
Continually evaluate and recommend operations to control costs and reduce expenditures
Recruit, hire, supervise, manage, train, and evaluate staff
Maintain confidentiality of sensitive information and maintain accurate (student, staff, program,
etc.) up-to-date records
Research issues/situations, develop and provide solutions, exercise sound judgment to make
appropriate decisions, and implement solutions reflective of the university’s mission and
commitment to diversity; bring concerns to management
Maintain professional business and work ethics and standards and show tact and diplomacy in
sensitive situations
Apply established rules and procedures and make decisions that affect quality, accuracy, or
effectiveness of results
Work evenings and weekends as needed
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
Students & Parents
Residential Life Staff
Other University Offices and
Departments
Director, Residential Life
External
Outside agencies
General Public
Reason for Contact
To provide daily license agreement assistance, assignments, room
changes, billing, assessing needs, or general information sharing
To provide technical support, interact and cooperate with other
professional staff in regular staff meetings or individually to share
information, develop and implement policies and procedures or
solve problems; to coordinate clerical tasks with other Central
Housing Office staff
To interact with and provide assistance to various university
departments regarding housing assignments, computer-related
concerns and miscellaneous requests; i.e., working directly with;
University Inn staff to provide students temporary or transitional
housing, Intensive English Learning Center in providing assistance
for student housing needs, and Cashiers Office concerning
semester charges and student accounts
To interact daily to receive input and direction, share information,
formulate policy, and/or solve problems
Reason for Contact
To contact agencies such as web design companies, computer
program vendors, and contractors regarding IT related projects
To provide accurate, factual information to the public upon request
and approval of the Director of Residential Life or the Public
Information Department
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s Degree from a regionally accredited
Position Description – Manager, RLHFS Support Operations
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b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s Degree and four years or a Master’s Degree and two years of experience in
information technology management, residential life operations and business
operations
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
None