Beyond Neutrality: Confronting the Crisis in Conflict Resolution by Bernard Mayer
Communication Skills for Department Chairs by Mary Lou Higgerson
Conflict Resolution: Mediation Tools for Everyday Worklife by Dana
Coping with Toxic Managers Subordinates and other difficult people by Lubit
Culture and Conflict Resolution, Kevin Avruch
Driving Fear Out of the Workplace: Creating the High Trust, High Performance Organization by Kathleen
Ryan & Daniel Ostreich
"Difficult Conversations: How to Discuss what Matters Most " by Stone, Patton,
Faculty Incivility: The Rise of the Academic Bully Culture and What to Do About it by Twale & De Luca
Hard Facts, Dangerous Half-Truths & Total Nonsense: Profiting from Evidence-Based Management by
Pfeiffer & Sutton
Managing Differences by Daniel Dana
Mediation in the Campus Community: Designing and Managing Effective Programs by William C. Warters
Negotiating at an Uneven Table: A Practical Approach to Working with Difference and Diversity by Phyllis
Beck Kritek
Negotiator’s Fieldbook edited by Schneider and Honeyman
People Styles at Work: Making Bad Relationships Good and Good Relationships Better by Bolton & Bolton
Resolving Conflicts at Work: Eight Strategies for Everyone on the Job (Revised edition) by Cloke &
Goldsmith
Resolving Personal and Organizational Conflict by Cloke & Goldsmith
Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace by Crawshaw
The Art and Science of Communication: Tools for Effective Communication in the Workplace, by P.S. Perkins
The Civility Solution: What to Do When People Are Rude by Forni
"The College Administrators Survival Guide" by Gunsalas
The Complete Guide to Conflict Resolution in the Workplace by Masters & Albright
“The conflict resolution toolbox: Models and maps for analyzing, diagnosing and resolving conflict” by Gary
Furlong
The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, and Societies by Page
The Dynamics of Conflict Resolution: A Practitioner’s Guide by Bernard Mayer
The Eight Essential Steps to Conflict Resolution: Preserving Relationships at Work, at Home, and in the
Community by Mayer
The Handbook of Conflict Resolution: Theory and Practice, Morton Deutsch, et. al, Editors
The Mediator’s Handbook (3rd edition) by Beer & Stief
The third side: Why we fight and how we can stop by William Ury
The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t by Sutton
Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict by Peter Frost
Work and Peace in Academe, by James R. Coffman
Workplace Investigations-A Step by Step Guide by Lisa Gurin
Workplace Mobbing in Academe: Reports from Twenty Universities, edited by Kenneth Westhues
Workplace Wars and How to End Them: Turning Personal Conflicts Into Productive Teamwork by Kenneth
Kaye 1994