Assorted Tactics for Managing Unexpected Classroom Conflict
Note: This list is not final, but evolving. It is meant to serve as a conversation
starter.
Have laid a prior foundation
Create an agreed-upon set of ground rules
Build an atmosphere of trust and respect
Choose less controversial topics early in the term
On the spot
Appeal to established ground rules
Appeal to fairness (e.g., number of times a person speaks)
Widen the number of participants
Split the class into groups, with combatants separated
Use conversation-limiting schemes, e.g., “conversation money”
Refocus the topic
Reconnect to the lesson
Appeal to own experience
Appeal to research data
Change the subject
Introduce a story
Assure the protesting person that he/she has been heard: paraphrase, confront
Direct personal response: encouragement, criticism,
Yell loudly to startle the class