World Class Standards
Human Factors and
ICT in cars
ETSI TC ITS WORKSHOP
4 - 6 February, 2009 – ETSI, Sophia Antipolis, France
Francoise Petersen
APICA – ETSI HF & ITS
© ETSI 2009. All rights reserved
World Class Standards
ICT in Cars
ICT- Information and Communications Technologies
include ITS services, in-car entertainment, mobile devices, ...
for drivers and passengers
The objective of the current work is to ensure the best use of
technically optimised ICT solutions
To achieve this,
Human Factors must be addressed
ICT in Cars
2
World Class Standards
Aim and focus
The aim of the work
identify the key Human Factors aspects of the use of ICT in cars
provide generic guidelines where needed
Human Factors have to be considered to achieve optimal
technical solutions, particularly when safety is involved
Deals with services/devices such as
those mounted rigidly in the vehicle, either installed during
production or later (navigation, entertainment, games)
those communicating with the in-vehicle network e.g. for connecting
phones, navigation equipment
portable equipment and nomadic devices that are used in the vehicle
ICT in Cars
3
World Class Standards
Which issues?
Projects, standards and fora are often focussed on restricted sets
of services
Combination of ICT services in a car may
cause stress and confusion by overloading drivers with information
distract drivers from important issues that must be addressed
immediately
ICT in Cars
4
World Class Standards
Who is doing the work?
ETSI’s Human Factors (HF) and Intelligent Transport Systems
(ITS) committees
Specialist Task Force STF 353
co-financed by the EC/EFTA in response to the EC’s ICT
Standardisation Work Programme
Specialist Task Forces
experts working together over a pre-defined period under the
technical guidance of an ETSI Technical Body and with the support of
the ETSI Secretariat
accelerate the standardization process in areas of strategic
importance and in response to urgent market needs
ICT in Cars
5
World Class Standards
Relationships to other work
FORUM
WG HMI
ICT in Cars
European Statement of Principles on HMI
European Projects
AIDE
CVIS
Organisations
ACEA
CLEPA
ERTICO
Standards
GST
PREVENT
SAFESPOT
COMeSafety
ISO
ETSI
CEN
ICT in Cars
COOPERS
HUMANIST
6
World Class Standards
The “European Statement of Principles”
ICT in Cars
7
World Class Standards
ETSI activity in relation to other work
The added value of this work will be to
look at HF issues that can apply to services still being defined
draw conclusions that can be used by the automotive and service
development communities
identify how other ETSI work can be used to benefit ICT in cars,
including HF work on
•
•
•
•
voice commands
language and cultural issues
personalization
generic 3G mobile
give some scenarios that illustrate the above being applied in realworld situations
ICT in Cars
8
World Class Standards
Possible Interactions
Visual
• Indication in rear
view mirror
• Head Up Display
• Display
• Instrument panel
Audio
• Via speakers
• Speech commands
• Voice identification
Tactile/Haptic
• Touch screen
• Switches, buttons, knobs
• Steering wheel, seat or
pedal vibration
ETSI – ICT in Cars
Monitoring
ICT in Cars
• Driver behaviour
• Sleep detection
• Alcohol detection
9
World Class Standards
Multiple notifications
Wrong way driving warning
Intersection collision warning
Traffic jam ahead
warning
Point of interest
notification
ICT in Cars
Example scenarios/use cases from TC ITS WG1
10
World Class Standards
Cognitive overload
ICT in Cars
11
World Class Standards
Personalization
In order to meet individual user’s needs and preferences
Ongoing ETSI TC Human Factors (HF) work on
an Architectural Framework
information and preferences
Based on ETSI HF results, EG 202 325 published 2005
Example of preferences
input/output
intelligent road signs in preferred language
The car as part of a “day-in-the-life” scenario
See: http://portal.etsi.org/STFs/STF_HomePages/STF342/STF342.asp
ICT in Cars
12
World Class Standards
eHealth Personalization
Ongoing ETSI work on eHealth personalization, by TC HF and EP eHealth
useful in everyday life
emergency situations
In emergency, it can provide
health information and preferences
contact information (e.g. doctor, relatives)
preferred language
See: http://portal.etsi.org/STFs/STF_HomePages/STF352/STF352.asp
ICT in Cars
13
World Class Standards
What will we deliver?
A Technical Report that
summarizes and integrates key elements from other sources
including:
• European Statement of Principles on the Design of Human Machine
Interaction
• research in the area
• other ETSI work
gives guidance related to individual services and service categories
gives scenarios that can help the audience visualize the relevance of
the above
ICT in Cars
14
World Class Standards
Contents of the Technical Report
Background
Previous work on ICT in cars
Key Human Factors aspects
Human Performance, The Driving Task, Interaction techniques,
Personalization
ICT Services
Safety related, Route related, Infotainment, Commercial and security
Possible solutions
Integration of multiple services
Scenarios
Travelling to catch a train
Discussions and further work
Annexes
Detailed ITS service analysis, Summary of existing work
ICT in Cars
15
World Class Standards
Draft of a service analysis
B lin d S p o t
C ir cum stanc es wher e ser vic e m ust r eac t
D riving in traffic
C ur r ent dr iver ac tivity
L ooking ahead and in mirrors - c onc entrating on traffic
S tages of ser vic e ac tion
a) G eneral notific ation b) When the driver tries to move into the path of the vehic le in the blind s pot c ) When driver ignores warning
S pec if ic ser vic e ac tions
N otif ic ations/aler ts
Vehicle control
a) An indic ation that a c ar is in the blind s pot - Optional c) Automatic avoidance
maybe a vis ible but non-intrus ive light b&c ) An action taken
Where to notify
a, b, c) R ear view mirrors .
intrus ive alert e.g. loud s ound, s hort
c ommand, vibration
S er vice notif ic ations
I m m ediacy
Accuracy
I ntrusivenes s (distraction)
Immediate
100% ac c urate
a) No b,c ) Y es
R equir ed user ac tions
Avoid c olliding with vehic le in blind s pot
N otes
ICT in Cars
16
World Class Standards
Audience for the work
Manufacturers of vehicles and their suppliers
Manufacturers of after-market and nomadic equipment
Service providers
Mobile network operators
Road operators or administrations
Insurance companies
European Research and Development projects
ICT in Cars
17
World Class Standards
The STF 353 web page
http://portal.etsi.org/stfs/STF_HomePages/STF353/STF353.asp
ICT in Cars
18
World Class Standards
Information and communication
The latest draft of the Technical Report can be downloaded from
http://portal.etsi.org/stfs/STF_HomePages/STF353/STF353.asp
Do you want to
contribute documents for us to consider?
receive news from our STF?
You are welcome to send emails to our mailing list
STF353_CONSULTATION@list.etsi.org
Subscribe to our mailing list at
http://list.etsi.org/stf353_consultation.html
ICT in Cars
19