1 WMN-E01-S4 Annual Business Guide 2014 Featuring the top 150 companies in Devon & Cornwall IN ASSOCIATION WITH westernmorningnews.co.uk Sponsored by 2 THURSDAY JULY 3 2014 WESTERN MORNING NEWS Index Sponsor’s overview Sponsor’s overview East Devon South Somerset West Dorset Exeter Torbay Teignbridge South Hams Mid Devon North Devon and Torridge Plymouth Isles of Scilly West Devon North Cornwall South East Cornwall Mid Cornwall West Cornwall Truro and Falmouth Camborne and Redruth Airports Agriculture Higher Education Food and drink Further education Sponsors Top 150 list Listed companies Top company – Babcock Sponsors Company profile – Cornwall Glass and Glazing Company profile – Brend Hotels Group Company profile – Mole Valley Farmers Company profile – St Austell Brewery Sponsors Company profile – Plessey Company profile – UTC Aerospace Company profile – Gregory Distribution Company profile – Merlin Cinemas IT and creative Marine Public sector Manufacturing Utilities Retail Tourism Commercial property Construction Professionals Renewables WMN-E01-S4 Introduction 3 4 5 6 7 8/9 10/11 12 13 14 15 16/17 18 19 20 21 22 23 We must speak with one voice – or risk our potential being swept away 24 25 26 27 28 29 30 31 32/33 35 36/37 38 39 40 41 42 43 45 46 47 48 49 50 51 52/53 54 55 56/57 58 59 61 62/63 The railway line at Dawlish earlier this year. The Westcountry’s various parts must unite to ensure we are never again cut off from the rest of the country After a tough few years, the South West has now emerged from the shadow of recession and is focusing, once again, on investment and expansion. Having been in survival mode for the last six years, businesses in all sectors are now feeling confident enough to start moving forward. Standing still is not an option. As the global economy continues to move forward, South West businesses know that they must now start to invest and to look at ways of growing their markets in order to take advantage of the opportunities of an economic uplift. I’m particularly aware of this within my own business as the Western Morning News has just done something virtually unheard of in the regional newspaper industry by launching a new title, the WMN on Sunday. This means that the Western Morning News now offers a seven-day-aweek print product as well as constant online news updates. After a long, tough recession and a slow start to recovery, all the indicators are now that the Westcountry’s economy is, at long last, moving forward. Western Morning News editor Bill Martin looks at the challenges and opportunities that lie ahead It’s a bold step for us as a business. It has meant investment and recruitment and a careful analysis of the economic climate. We believe that a rising economy is the right time to expand and we believe that the South West is the right place to expand. It’s heartening to see that we’re not alone in our plans for expansion, with the likes of Mole Valley Farmers and St Austell Brewery also on a growth trajectory. As the profiles on pages 41 and 42 show, there is definitely a feeling that the corner has been well and truly turned. Of course, we live in an increasingly globalised world where rapidly developing events in places like the Ukraine could have a knockon effect on the UK’s economic recovery. Challenges like this are beyond our control, but we can ensure that our business base is agile and responsive enough to withstand them – and, indeed, to exploit international opportunities as online trading makes export sales more achievable for even the smallest business. There are also challenges for the region, much closer to home, that we must ensure that we don’t forget about, despite the summer sunshine and returning confidence. The biggest issue by far is ensuring that the growth potential of South West businesses is not hamstrung by the infrastructure constraints that were made so painfully obvious earlier this year. The image of the main railway line into and out of the South West dangling over a raging sea is one that made headlines around the world. Our region should be grabbing the world’s attention for its talent and innovation, not the deficiencies of its rail network. We cannot afford to be cut off like that again and we must make sure that Westminster is left in no doubt about the strength of feeling in the region about the need for investment in faster and more resilient rail links. Winter storms seem like a world away from the Westcountry in July, but we all need to remember that they will be back in a few short months. These are the sort of issues that are within our control and we must make sure that the Government is held to its commitment of financial support to improve the region’s resilience to extreme weather. Historically, the South West has not been good at lobbying with a single voice. In the past, Cornwall has argued for its share of resources while Exeter, Torbay and Plymouth have also put forward the case for investment in their own areas. By the time these disjointed voices have reached Whitehall, they have drowned each other out, to the detriment of the region as a whole. There is now a widespread recognition that the Westcountry needs to come together in order to agree common goals and to lobby with a single voice that can be heard loud and clear in the corridors of power. The formation of the Peninsula Rail Task Force is an encouraging example of this in action. The region needs to get behind this task force to ensure that the pressure for infrastructure investment remains. It’s what the South West’s businesses and communities deserve. WESTERN MORNING NEWS THURSDAY JULY 3 2014 3 WMN-E01-S4 Sponsor’s overview All the hallmarks of a strong year for Westcountry SMEs BY ROBERT DAVEY, Head of Corporate Finance at Bishop Fleming The past year has seen a marked change in how the Westcountry’s unique business community is feeling – and acting. This region is unique in having so few publicly quoted companies and so many owner-managed businesses. Twelve months ago, most of our region’s business owners were showing all the signs of lacking confidence, including a reluctance to invest, an aversion to seeking finance, and only embarking on transactions that were absolutely necessary. Twelve months on, and the picture is very different. Since the second quarter of 2013, we have seen a marked and sustained improvement in the corporate finance market among SME businesses across this region. Indeed, the recently released first Bishop Fleming Deals Index reveals that this region is ahead of the national curve in the resurgence of company sales, acquisitions and growth transactions. Despite that index showing a dip in the first quarter of this year, the underlying trend continues upwards. This is underlined by the level of pre-transaction activity, so 2014 has all the hallmarks of being a strong year for business deals in the Westcountry. To my mind, the biggest indicator that confidence has returned to Westcountry boardrooms is the marked increase in the discussions that we are having with business owners and their shareholders about strategic planning for mergers, acquisitions, growth plans and disposals. This is a positive switch from the more negative pattern of recent years, when companies were being defensive and investors were calling in search of “cheap bargains” in the downturn. This upturn in confidence and positivity coincides with an increase in available funding and equity, resulting in upward movement in private company share values, with one leading private company price index showing an increase of more than 20% in the last 12 months. Alongside the return to growth of traditional merger and acquisition activity is a resurgence of MBO (management buy-out) activity which had become much less popular with funders and vendors alike over the recent years of financial stress. The pent-up desire to move forward positively and engage in acquisition and disposal activities, which has built up over a long and painful recession, is resulting in a rapid growth in deals activity. And that growth is sustainable. The Westcountry’s corporate landscape is being re-energised by a renewed confidence among business owners and their shareholders to, once again, plan for the future – including how best to invest in maximising the value of their business for a future exit. That is a telling return to “nor mality”, and represents a very real “green shoot of recovery”! Clearly, Westcountry businesses Join in the debate at the Business Supper Club Controversial debate and honest opinions are the name of the game at City College Plymouth’s Business Supper Club, run in partnership with The Herald. The only event of its kind in Plymouth, it enables business professionals to debate key topics that matter to the South West. Guests can speak openly and honestly without fear of ridicule and backlash, enabling those passionate about the South West to play their part in supporting change. Previous speakers have included Amanda Lumley, Chief Executive of Destination Plymouth who led the debate on the visitor economy and David Parlby, Chief Executive of Plymouth Chamber of Commerce and Industry, who debated on the region’s transport links. ‘This renewed appetite for growth is matched by a renewed access to funding for growth’ are not immune to the impact of global economic factors, so the current resurgence is potentially fragile to external events – from recent talk of increased interest rates to the uncertainties surrounding EU membership and the worrying developments in Eastern Europe. Right now, though, Westcountry boards are focused on the valuedrivers for their businesses that they can influence, which includes the quality and experience of their management teams. This is a truly encouraging emergence from what has been the “bunker mentality” that has predominated for the past few years of economic uncertainty. This renewed appetite for growth is matched by a renewed access to funding for growth. While it remains somewhat patchy, there is very real evidence that many of the major banks are again providing supportive and flexible lending to business, while there are now more alternative sources of growth-funding, from private equity and venture capital to crowd-funding and government growth grants. And Government has a key role to play in fuelling the potential for Bishop Fleming’s Robert Davey has noted a ‘positive switch’ this region’s businesses to deliver the growth, the jobs, and the resulting taxes that the UK’s recovery needs. It is a truism that most jobs and most economic benefit are produced by the legion of smaller privately-owned businesses, rather than the smaller number of higher-profile listed companies. The Westcountry is almost unique in having very few listed corporations and being host to a massive number of successful owner-managed businesses and innovative start-ups. If asked, every one of those Westcountry businesses would almost certainly agree on the one thing that Government could do to make the biggest difference to their ability to flourish and deliver the growth that the Gov- PICTURE: JOHN ALLEN ernment so badly needs: invest in improving the Westcountry’s vital infrastructure. Westcountry businesses are desperately in need of better communications – road, rail, air, broadband and mobile connectivity. Only Government can deliver those vital improvements. The Westcountry can deliver above its weight in economic growth, but only if it gets its fair share of the national infrastructure budget. A fraction of what is planned for HS2, which will cut train-journey times by a few minutes for the North, would transform Westcountry potential if it delivered the long-overdue A303 improvement, completion of dualling the A30 in Cornwall and solved the dire lack of rail links to London. Richard Smith, CEO of Bright Solicitors, who has attended the Supper Clubs since its creation said: “It is quite refreshing to go to a business event that is different and unique in the City. It really is a business event with a twist and although it focuses on some hard-hitting subjects of real interest, it manages to remain a thoroughly enjoyable event.” Next event: Tuesday 23 September 5.45pm - 8.30pm PL1 Restaurant Kings Road, PL1 5QG Topic to be confirmed _ suggest a topic by e-mailing employers@cityplym. ac.uk or tweet @businessupper. £15 per person (including a two course meal with coffee) E-mail employers@cityplym.ac.uk or call 01752 305026 to reserve your place. 4 THURSDAY JULY 3 2014 WESTERN MORNING NEWS Quotes ‘The level of interest in renewables is great, particularly from farmers and landowners, communities and businesses – there is a huge amount going on, and a wide range of people involved’ Merlin Hyman, chief executive of Regen South West ‘We’re starting to see pay come up for the first time since the start of the recession. Clients are growing as well and the whole economy is a lot more buoyant’ Mike Sturgess, president of the South West branch of the Institute of Chartered Accountants in England and Wales ‘There has been a lot of business activity. There is no doubt that the UK has woken up. But our sector is still very fragmented. In such a difficult sector, there is inevitably more consolidation to take place’ John Gregory, chief executive of haulage giant Gregory Distribution ‘The last year has been another highly successful one for the University of Exeter and one in which we continued to increase our contribution to the local and regional economy, a figure which currently exceeds £600 million’ Vice-Chancellor Professor Sir Steve Smith ‘Cruise ships are very important to Falmouth and our role has been to ensure that they keep coming back’ Richard Wilcox, Falmouth Business Improvement District manager WMN-E01-S4 Sponsor’s overview Praise where it’s due, but we still need action on infrastructure BY MATTHEW LEE Managing Partner at Bishop Fleming Twelve months ago, I was urging Westcountry businesses to grab an emerging opportunity for growth, at a time when banks were slowly beginning to re-open for business and there were some early signs of recovery. Although most business owners were reluctant to apply for lending while they awaited something to boost their confidence. Since then, things have moved on. The majority of major banks are now much more active in lending on terms that their customers find attractive, the statistics on growth and employment have restored confidence, and several Government actions have made a difference. We really are now seeing the “green shoots of recovery”. They are evidenced by the strong growth statistics, falling unemployment and low inflation. You know that things must be improving when the Bank of England starts to consider increasing interest rates to calm down the property market. Perhaps the most significant change in the business world is that most of the major banks are demonstrably more active in the market and have changed their approach to lending. We are seeing growing evidence that those banks are now genuinely prepared to lend on sensible terms, with a more realistic view of repayment periods, which enable businesses to invest with the expectation that they will not see all the profits going in loan repayments. They are also less inflexible about personal guarantees and covenants on retained profit, and we are seeing the revival of local bank managers challenging and overcoming strong centrally controlled credit processes, which concentrate more on the numbers than on an individual’s track record. A year ago, very few Westcountry businesses were applying for bank loans. This was partly driven by a perception that borrowing would be difficult, and partly by a widespread lack of confidence: everyone was waiting for the Government to demonstrate a firm plan for growth. That has changed. We are seeing many Westcountry businesses applying for finance to fuel investment, and getting those loans on much better terms. The triggers for this change are the greater feeling of confidence in the economy and the decision of some banks to re-enter the business market. Fairness dictates that I must acknowledge a game-changing initiative by the Government. Their decision to expand 100% tax relief on Capital Investment to £500,000 is a huge incentive for businesses to invest, at a time when banks are making it easier to access those investment funds. The availability of cheaper funding through schemes such as the Regional Growth Fund makes a compelling reason to invest now. ‘Auto-enrolment for pensions has thrown an unnecessary burden on to the smaller business’ By the same token, the Gover nment’s help for first-timebuyers has been a real shot in the arm for the crucial homebuilding industry and the property market, both of which are central to the UK’s economy. On the other hand, the Government has thrown an unnecessary burden on to the smaller business with the rollout of the auto-enrolment pensions scheme. As smaller businesses become drawn into this formula, it will be a crippling experience for many Westcountry business owners, who will not have the sophisticated payroll systems to cope with this new requirement, or the time to handle the massive increase in administrative burden. Many people ask me: “Why did they not just increase National Insurance contributions instead, and bring back SERPS, which worked well for many decades?” The practicalities of implementing auto-enrolment in a small business really needs a major rethink. Matthew Lee is impressed by Help to Buy and changes to Capital Investment, but has a wishlist for Government It was also disappointing that the Government has ignored the obvious need to review the Stamp Duty rates on house sales. This is a major barrier to the housing market, which – as we all know – has an enormous impact on the whole financial wellbeing of the nation. I suspect that, like the failure to reform the iniquitous Business Rates, the decision to leave Stamp Duty unchanged was a triumph for the power of The Treasury, which loves the guaranteed income from these two sources. Right now, however, the Westcountry has a bigger need from Westminster. It really is time for this region to get its fair share of national investment in infrastructure. Yes, we’ve now got work underway to provide Torquay’s link road, and we’ve been promised help with dredging the Somerset Levels, but the provision of a second route into the Westcountry (ie. a fully dualled A303) should have been delivered years ago – just as the dualling of the A30 throughout Cornwall is long overdue. Electrification of the rail link between Bristol and London seems to be just as slow in delivery as the provision of high-speed broadband. Lack of broadband capacity is a real hindrance to Westcountry businesses at a time when so many new services are cloud-based. It’s a similar story for this region’s mobile phone connectivity: the network is overloaded and unreliable. So I would ask three things of Government: ■ Commit to the road, rail, broadband and mobile network infrastructure improvements that the Westcountry so badly needs – even if that means delaying HS2. ■ Revisit the compelling need to reform Business Rates and Stamp Duty. ■ Admit that auto-enrolment is a disaster waiting to happen, and just raise NI contributions to provide a better state pension. WESTERN MORNING NEWS THURSDAY JULY 3 2014 5 WMN-E01-S4 East Devon Sky’s the limit for bustling gateway to West These are exciting times for East Devon. Olivier Vergnault looks at the wide-ranging regeneration which is changing the face of the area, bringing in new businesses and creating jobs Roads are being widened, homes are rising out of the ground and businesses are moving into East Devon in their droves as regeneration continues apace. There is a renewed sense of optimism permeating the whole area, not just in Exeter but also in the smaller towns on the coast and further away from the larger centres of activity. The £8 million Exeter Science Park and the not-so-distant SkyPark are now coming to life as new tenants are moving in, creating business opportunities and jobs. Backed by funds from the Growing Places Fund and the Regional Growth Fund, together with equity from the project shareholders, the Science Park Centre is scheduled to open in April 2015. Local Enterprise Partnership chairman Steve Hindley said: “The Growing Places Fund is designed to create jobs and boost economic growth, and we are confident that the Science Park Centre will do just that. It will be a centre of innovation, enterprise and knowledge – all vital to our economy and part of our strategy for growth.” Another key part of the funding package is a £1 million grant from the Regional Growth Fund. This will support the development of infrastructure in the centre, including the installation of a high-speed fibre-optic network to the landmark building. The Science Park Centre will open in two stages, the first is 30,000sq ft due for completion in April 2015, followed by a second 20,000sq ft stage which will be added in line with demand. Exeter Science Park is part of the Exeter and East Devon Growth Point development programme representing a £2 billion investment, where a number of strategic projects are set to deliver more than 20,000 new homes and 25,000 jobs by 2026. Andy Wood, project director for the Exeter and East Devon Growth Point, said the western end of East Devon was undergoing a lot of positive change. He said: “The first building has gone up at the Exeter Science Park and the first building has been completed at the Sky Park. Exeter airport has changed ownership FACT FILE Population: 134,400 Employment In employment: 77.1% Employees: 61.2% Self-employed: 16.0% Unemployed: 3.7% Qualifications NVQ4 and above: 40.4% NVQ3 and above: 63.1% NVQ2 and above: 79.0% NVQ1 and above: 91.5% Earnings per week All: £472.40 Male full-time: £536.60 Female full-time: £378.10 and the new owners, the Rigby Group, are prepared to invest and take the business forward. And it comes as Flybe is ready to open new routes to London from October. “It will be good for the business community in Exeter and Devon but will be good in the other directions as it will help drive more business from London into the region.” Mr Wood said that with global services exchange the Blur Group being among the first companies to move into the Science Park, having relocated from London, it is bound to act as a magnet for other big industry names. The two business parks are also well served by Cranbrook, which is continuing apace. Already 1,500 people have moved into the new town on the edge of Exeter, which has one primary school (where pupils numbers rose from 35 in 2012 to 260 this year) and a second due for September 2015, along with a new secondary school. Mr Wood said: “The education pathway between homes and jobs is vital as it encourages families to come here, not just to work but to live. It is a critical part of this change ongoing in the western part of East Devon.” Predictions from Exeter and East Devon councils suggest that over the next 20 years, 20,000 homes and 26,000 jobs will be created. These figures are unmatched across the South West and will go a long way to enhancing Exeter and its reputation as the foremost city in the South West. One of the key reasons for Exeter’s past and future success is its geography. As the gateway to much of the South West, it benefits from its airport and links to the M5, while the recent issues faced by the rail network and line damage at Dawlish highlighted the fragility of the infrastructure. The developments on the edge of Exeter are also well served by new road infrastructure such as the B3184 airport link road which should be upgraded and widened from The first stage of the Science Park Centre – a centre of innovation, enterprise and knowledge – is due for completion in April 2015 spring 2015. Further away from the hustle and bustle of Exeter, much welcome cash is being injected in the coastal towns to help grow the offer for both visitors and residents and encourage further development. Richard Cohen, deputy chief executive of East Devon District Council, said coastal towns such as Sidmouth, Seaton and Exmouth have started seeing improvement in business optimism, high streets are livelier and the rate of shop vacancy has dropped. This sense of optimism comes from inward investment such as the £2 million revamp of the Strand in Exmouth and the £4 million Jurassic Centre being created in Seaton, which is scheduled to attract 60,000 visitors a year, and major hotel chain Premier Inn coming to the area. He said: “The area is seeing massive investment. We are trying to extend the tourist season and broaden the offer for visitors and residents. Our vision is not about just producing tourism leaflets, but creating the infrastructure which will attract visitors – which in turn will have a positive knock-on effect on all businesses in the area.” In places like Axminster, which have suffered in the past two years, the future also looks rosier. Mr Cohen said: “Axminster Carpets has had a tough time but they are starting to rebuild and are employing new staff. Axminster Tools is also doing well and investing. East Devon has 5,700 VAT-registered businesses which is more than the national average. I’m very confident about the future. It is looking good.” Your natural legal partner Our clients appreciate our local dedication and know that they have a partner more than willing to go the extra mile to support their legal and commercial objectives. Supporting the region’s businesses is our passion and our privilege. – Clownfish and sea anemone are a great partnership. The sea anemone protects the clownfish from predators whilst the clownfish cleans the anemone. www.stephens-scown.co.uk Stephens Scown is a limited liability partnership registered in England and Wales (No. OC356696). 6 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 South Somerset Jigsaw pieces are starting to fit together After years of promise, South Somerset is finally realising its growth potential. Martin Hesp examines how, and why, the area is booming at long last For years, if not decades, Taunton has attracted headlines like, “England’s fastest growing town”, or “booming county town may soon become a city”. And it certainly has all the right credentials to make such claims come true. Apart from being Somerset’s county town, it is the best connected large community in the Westcountry peninsula – not least because it is closer to the rest of Britain than anywhere else – save for Yeovil, capital of neighbouring South Somerset. Blend attractive countryside with busy, flourishing, old market towns – add good rail and road communications – and you have a recipe for success. That is the hope of council and business leaders in both these parts of Somerset – and their ambitions do seem to be turning slowly, but steadily, into reality. For example, when the Western Morning News asked civic leaders in Taunton Deane about plans for growth in a series about market towns two years ago, they spoke in terms of many ‘The dualling of the A358 would make traffic a lot easier’ David Evans, Taunton Deane Council thousands of new homes being built in the great vale around the M5 motorway. Now that hoped-for growth is turning into the reality of bricks and mortar. “The homes are coming along,” commented David Evans, economic development manager for Taunton Deane Borough Council. “We have plans for 14,000 new homes by 2026 and many have been – or are being – built. “The biggest development is the urban extension at Monkton Heathfield – houses have already gone up and been sold there, and the infrastructure is all in place. “There is another big development on the Comeytrowe side of town, where 4,000 new homes are planned. Then, of course, there’s Wellington just down the road – it has two very large new housing developments – one of which is apparently the quickest-selling site in the whole South West.” Taunton’s multi-millionpound Firepool development The former rail depot at Taunton’s Firepool lock area, redevelopment of which will see 17 acres of former brownfield land transformed into a mixed-use waterfront scheme FACT FILE Population: 65,500 Employment In employment: 86.2% Employees: 68.9 Self-employed: 10.2% Unemployed: 4.4% Qualifications NVQ4 and above: 24.8% NVQ3 and above: 58.7% NVQ2 and above: 75.0 % NVQ1 and above: 89.3% Earnings per week All: £473.20 Male full-time: £483.10 Female full-time: £425.90 is now taking a step forward as the site’s partner developer and regeneration specialist, St Modwen, receives planning consent for the first residential phase of 49 new homes. Ben Cook, regional residential director for St Modwen, said: “We are delighted to welcome Acorn Property Group on board to deliver the first phase of homes at Firepool and drive forward continued development as part of the wider master plan for the site, which will see 17 acres of former brownfield land transformed into an exciting mixeduse scheme with a waterfront environment in the centre of town, all served by improved transport links.” Councillor John Williams, leader of Taunton Deane Council, said: “This is a major step forward towards regeneration of this important town centre site and I welcome it. “The fact it is coming forward now reflects the muchimproved market conditions and underlines the importance that the rest of the site will soon benefit from direct access off that vital new road, the Northern Inner Distributor Road, a £23 million investment. The start of the housing development and the new road construction will really kickstart the regeneration of this important site.” But residential development always has to evolve hand-inhand with both infrastructure renewal and the wherewithal for all those new householders to find jobs. So is Taunton Deane where it needs to be, when considering those two crucial factors? “With the infrastructure – yes and no,” replied Mr Evans. “The big new rail station improvement is part of that and so is the building of new roads in town. But where we will struggle is around Junction 25 – the dualling of the A358 would make traffic a lot easier. There is some serious infrastructure needed. “On the jobs front, our view is that development has to be employment-led,” he added. “We’ve been looking to create 11,000 new jobs – and there are jobs arriving. “Most of our big employers are really optimistic; where there isn’t so much progress is in inward investment. “Gone are the days when there were inward investors pouring into Somerset. Now it’s about growing your own jobs and businesses. We have a lot of start-ups – and there is more optimism now than there was last year.” Much the same could be said for the Yeovil area: “The recent recession has not been without its challenges and setbacks, but as a district we have fared incredibly well, with unemployment remaining significantly below the national, regional and county average,” said a spokesman for South Somerset District Council. He told the WMN that since April 2013 the area had seen a steady decrease in people claiming Job Seeker’s Allowance (JSA). “Since then the percentage for South Somerset has remained the same at 1.3%, with a small fluctuation in the numbers of JSA claimants each month until the month of April. May has seen a decrease from 1.3% to 1.1%, it was last at this percentage in November 2008,” said the spokesman. “More widely, we are seeing an increased level of optimism in the local economy. This has been reflected in an increased level of inquiries about finding premises in the district and a series of new tenancies at the Yeovil Innovation Centre.” Some of South Somerset’s recent economic successes include the “unlocking” of the Yeovil Western Corridor site, which resulted in £6.49 million of infrastructure funding. “This will help to release and support the delivery of employment land [19.5 hectares] and residential land [1,460 dwellings] at Brimsmore, Lufton and Bunford Park in Yeovil. Public consultations are already underway,” said the council spokesman. Yeovil also has a new hotel and retail development in Middle St – and at the nearby Quedam shopping centre new owners have put forward plans for a new development scheme. In Chard a development agreement has been signed which should see the regeneration of the town centre and at Sparkford the much-vaunted Haynes centre has undergone a recent refurbishment. “The conference facility there is a huge step forward for the district in tourism ter ms,” said the spokesman. WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 7 West Dorset Seizing the opportunities from a dream media boom Martin Hesp reports on how an Olympic boost and a hit TV series are helping make an economic fairytale come true in West Dorset If you were looking after the economic development of an area, perhaps the very best thing you could ever wish for would be the chance to stage an Olympic Games, or at least, part of one. After that you might say a little prayer and ask that a popular television series based in your area should go on to win just about every media award possible. If that sounds like an impossible fairytale, then look no further than West Dorset. In 2012 it really did play host to a whole raft of exciting Olympic competitions on the high seas off Weymouth, and for the past 12 months ITV’s drama series Broadchurch has been bestowing wider and wider international fame to the area. Indeed, the programme recently mopped up at the Bafta awards, bringing home three top accolades including Best Drama Series. But is any of this reflected in the economy of such a fortunate area? That is a question taken so seriously that local authorities in West Dorset put together a report with the University of Exeter to asses the economic impacts which Broadchurch – filmed exclusively around West Bay – has had on the area. Key findings included the fact that 77 per cent of local businesses reported an increase in customer numbers in 2013 – of these, 47 per cent thought that this was due to the impact of Broadchurch. The increase in customer numbers was most apparent in the Bridport and West Bay areas – with more than 70 per cent of businesses reporting an increase in turnover. Local profitability increased for more than half the businesses responding to the survey. Around a quarter of accommodation businesses reported an increase in inquiries for bookings in 2014 – and nine out of ten agreed with the state- FACT FILE Population: 54,200 Employment In employment: 79.7% Employees: 58.8% Self-employed: 20.4% Unemployed: Data not available Qualifications NVQ4 and above: 38.7% NVQ3 and above: 62.9% NVQ2 and above: 80.3% NVQ1 and above: 91.5% Earnings per week All: £503.20 Male full-time: £564.40 Female full-time: £429.80 ment: “I welcomed Broadchurch – it is the boost this area needs.” As for the Olympic legacy, West Dorset District Council’s senior economic regeneration officer, Trevor Hedger, told the Western Morning News: “The information we are getting, now that the Olympics have come and gone, is that the area is attracting higher-spending visitors who are coming back to the area, having been here for the events in 2012. “But the key thing – the most important economic generator – is the roll-out of faster ‘Higher-spending visitors are coming back to the area, having visited for the Olympics’ broadband,” he added. “Charmouth was the first of two villages to benefit from the programme which is worth £35 million in the county. “Whenever we’ve been out talking to businesses, or indeed in general discussions, broadband will always come as the real need. The rollout to areas like Charmouth and Bridport is a major factor for the commercial future of West Dorset,” said Mr Hedger. In May, Charmouth and Wootton Fitzpaine became the first West Dorset villages to benefit from the multi-million-pound programme – and councillor Robert Gould, leader of the district council, said: “Superfast broadband is Olivia Colman and David Tennant in the first series of Broadchurch, which Chris Chibnall said he wrote as ‘a love letter to the Jurassic Coast’ vital for West Dorset’s future economy and for our residents. It will make it easier for people to work from home, do business online and also download films and television. “This is why West Dorset District Council has invested £1.3 million to help get superfast broadband to parts of our areas that would otherwise have missed out.” Grant Munn, BT’s programme manager for Superfast Dorset, said: “The arrival of fibre broadband is one of the most important investments in Dorset in recent times. High-speed fibre optic broadband is transforming the way we live and work. “For businesses, it can help deliver a competitive edge, which will help them attract new customers and find new, more efficient ways of working. For households, it is ideal for quick and efficient online shopping, entertainment, education, research and social networking.” Councillor Spencer Flower, leader of Dorset County Council which is investing more than £7.4 million in the project, added: “These 400 homes and businesses are the start of a programme which will see us bring access to fibre broadband to almost 80,000 premises. This will breathe new life into Dorset’s villages, enabling young people to study online and older people to work from home.” Away from the digital revolution, developments have also been happening on the ground in West Dorset since this WMN business supplement reported from the area a year ago. “We now have two very successful Business Improvement Districts – in Weymouth and Dorchester – and between them they are contributing millions of pounds to the area’s economy,” said Trevor Hedger. Perhaps the best commercial news of all in the West Dorset area was that delivered in central London by Steve November, ITV’s director of drama, when he said: “We are delighted Broadchurch is back in production – but we’re remaining tight-lipped about how the story develops. “Suffice to say, creator Chris Chibnall has delivered, as always, and the scripts are just as exciting as the first series.” 8 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 9 Exeter Calls for more commercial development in city centre There has been a huge turnaround in Exeter’s fortunes in the last 12 months. And as Olivier Vergnault discovers, the year ahead promises to be even better Exeter is coming out of the recession and trade is on the up. Confidence is high, businesses are investing, jobs are being created and homes are coming out of the ground at a rate of 1,200 a year. The business community in the city is unanimous in saying that the past 12 months have seen a huge turnaround in the city’s fortunes – and the next 12 months look set to be even better. Karime Hassan, chief executive of Exeter City Council, said: “The last 12 months have been really positive for Exeter. We have seen a significant turnaround in terms of confidence in the economy. “We’ve gone from being keen to keep momentum going to evidence of growth, which is reflected in terms of the number of inquiries we have had.” Investment inquiries have risen by 24% in the past 12 months, with the conversion rate also rising by 66%. Mr Hassan added: “Commercial property inquiries have also gone up. A good indication of how buoyant the market is are the numbers of planning applications going through. “The Guildhall Shopping Centre is being redeveloped, Ikea is coming to Exeter and we are also looking to revamp the coach station. It is a tired 50-year-old area of the city. This potentially represents an £80 million to £100 million investment.” Derek Phillips, vice president of Exeter Chamber of Commerce, said a spring survey of businesses in the city had confirmed the upbeat mood, with 68% of respondents saying sales and confidence levels were up. He said: “Confidence level is 99%, which shows that local businesses have faith in the future.” Predictions from Exeter and East Devon councils suggest that over the next 20 years, 20,000 homes and 26,000 jobs will be created. These figures are unmatched across the South West and will go a long way to enhancing Exeter and its reputation as the foremost city in the South West. Protecting You and Your Business From the initial review of your business to ensuring you are sufficiently covered, our claims team will be there for you should the unthinkable happen. We will manage your claim professionally and efficiently protecting your interests throughout. Bespoke insurance and financial solutions Fully managed claims service Dedicated teams for business and personal needs Top 100 Independent Broker in the UK To arrange a review please call us on Offices in Exeter & Torquay. Authorised and regulated by the Financial Conduct Authority. 01392 880 000 www.paveygroup.co.uk Insurance & Financial Services The market for student accommodation has had a change of fortune and after years of being in decline is coming back with a vengeance. “There is a strong demand for student blocks which is part and parcel of the growth of Exeter University,” Mr Hassan said. One of the key reasons for Exeter’s past and future success is its geography. As the gateway to much of the Westcountry, it benefits from its airport and links to the M5. And while Exeter itself was not as badly affected as the rest of Devon and Cornwall when the railway was severed at Dawlish during the storms this winter, the importance of quality transport links remains paramount. Mr Phillips said: “When Flybe opens its three-times-aday flights to London City airport in October it will encourage trade into the region and shows the business community in the capital that we are open for business. It creates a big PR boost for Exeter.” There has been much talk about the Science Park and SkyPark on the edge of the city, fostering new growth and inward investment. SkyPark is a joint venture between Devon County Council and St Modwen and will pave the way for 1.44 million sq ft of employment development at the heart of Exeter’s Growth Point region. Also along the M5 corridor will be the new Ikea store and the improved conferencing facilities at Sandy Park – both attracting trade and visitors into the city. Stratton Creber Commercial’s associate director, Jonathan Ling, agrees that almost every occupier who looks at Exeter looks at the SkyPark, but says there is still enormous unrealised potential in other smaller schemes. He hopes that as confidence returns to the market investment will follow. “Commercial property agents have spent the last five years complaining about the lack of demand and now we’ve spent the last five months complaining about the lack of supply,” he said. “The better-quality space has gone, which creates a challenge for commercial properties. Normally the market forces adjust, but value has dropped by 25 to 30% in the past five years, so it is not enough to trigger new development. We hear about the SkyPark and the Science Park, The owners plan to attract quality retail or restaurant businesses – including national names new to the city and local independents – to the new-look centre. Simon Green, associate director of Aviva Investors, said: “We are investing for the future and creating a longterm vision for the Guildhall Shopping Centre which will see it as a destination of choice for retailers, restaurant businesses and customers. Our plans are exciting and designed to maximise the impact of all the centre has to offer. “Our aspiration is to create a ‘best in class’ retail and leisure destination which will further enhance what Exeter has to offer, develop the sort of space that innovative and attractive retail and leisure brands require and ultimately deliver to our customers an environment that they will enjoy and that will encourage them to keep coming back for more.” Mr Phillips said: “Many things are looking good over the coming months.” The Rugby World Cup in autumn 2015 is one of these occasions which will give Exeter a chance to shine on the FACT FILE Population: 74,100 Employment In employment: 71.4% Employees: 64.0% Self-employed: 6.4% Unemployed: Not available Qualifications NVQ4 and above: 34.6% NVQ3 and above: 62.1% NVQ2 and above: 80.5% NVQ1 and above: 89.9% Earnings per week All: £423.70 Male full-time: £457.90 Female full-time: £379.00 which is great, but little is being built.” Property agents like Stratton Creber Commercial believe smaller-scale developments will help drive growth in the city. Woodbury Business Park is one of those developments on the outskirts that are forging ahead. It will be completed by Christmas and will include 5,000sq ft of office space and 14,500sq ft of industrial units. Mr Ling said: “We’re going ahead with the whole scheme on the back of one pre-let deal which will take up 50% of the office space. It will create 16 jobs. “It shows faith in the market.” Mr Phillips believes things are moving in the right direction for Exeter’s business community. He said: “The Science Park’s first building is up and started trading. The Blur Group has moved in and they are doing incredibly well. “The retail industry is also doing well and the city is en- joying the lowest vacancy rate. “The big news of the year of course is Ikea coming to the city. The diggers have moved in and the store is scheduled to open in autumn 2015. “It will coincide nicely with the Rugby World Cup in England. Exeter is one of the host cities and it will certainly give everyone a welcome boost. The World Cup will definitely put Exeter on the world map.” Figures provided by Ikea show a turnover of £52 million by 2018, with 380 new jobs. Meanwhile in the city centre itself, developments are proceeding apace. After Princesshay’s success story and the John Lewis investment, it is the Guildhall Shopping Centre’s turn to show a sense of renewed confidence. In May, city planners granted the shopping mall permission to carry out a £7 million revamp. The proposals will see the entrance from High Street replaced, a two-storey cafe created in the former shoe shop on the corner and a total of four flats created on the third and fourth floors. A key element will see a remodelling of the High Street facade to provide a new gateway, providing a better initial impression for shoppers. In Higher Market, between Market Square and Queen Street, space will be used for shops or restaurants. Improvements will also be made to the centre’s lifts and toilets. The public areas will be resurfaced, terraced seating introduced to the area around the historic 12th-century St Pancras church and a “green wall” introduced to the northern face of Market Square above WH Smith. world stage. Several of the group stages will see teams and fans come to Sandy Park, the home of the Exeter Chiefs. For Mr Hassan, it is an occasion for everyone in the city to take pride and reap the benefits. He said: “With the Rugby World Cup, the glare of the world will be on Exeter. We already have strong visitor numbers of 2.2 million a year but that will improve with the World Cup. It will provide the business community with a welcome shot in the arm.” However, despite the shoots of recovery showing, Mr Hassan had a word of caution about the number of empty business properties in the city centre being bought out as residential investments. He said that while the amount of secondhand accommodation was shifting, the trend could lead to a shortage of office blocks in the coming years. He said: “We’re OK in terms of office accommodation on the outskirts of the city, but this could lead to a shortage in the city centre. With increased demand for office blocks, speculation and rising costs will come.” SkyPark will pave the way for 1.44 million sq ft of employment development at Exeter Airport. Left: The plans for the Guildhall Shopping Centre Exceptional Events AT EXETER RACECOURSE Capacity for 2-250 delegates Just 15 minutes from the city centre Free racing for all attendees Free car parking Stunning Location Perfect for weddings and dinners Free Wi-Fi Idea for Christmas parties Excellent accessibility (alongside A38) Locally sourced food Let’s be honest - you’d rather not have to use solicitors and you probably worry about how much they might cost. We appreciate this. We think you deserve a more understanding, caring kind of service that is more in tune with you and the world out there. At the end of the day what you really want to know is - will we actually listen to what you need, give you a direct answer and charge a realistic fee? Well, the answer is yes, yes and yes. 01392 832599 exeter@thejockeyclub.co.uk www.exeter-racecourse.co.uk Isn’t that the way solicitors should be? www.kitsons-solicitors.co.uk 01803 202020 advice@kitsons-solicitors.co.uk 10 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 11 Torbay ‘At last we can see prosperity returning’ as Torbay has struggled to find its way in recent decades, but now a sense of optimism is returning to the area, as Phil Goodwin discovers... There is optimism among business leaders in Torbay that the completion of a major new transport route into the area could put an end to years of under-achievement and finally unlock the door to economic prosperity. The Bay has had a turbulent year, which saw the fishing fleet tied up and unable to work during almost three months of seemingly incessant winter storms and the loss of 71 high-value jobs with the closure of the AstraZeneca laboratory in Brixham. However, plans are currently under way to capitalise on the construction of the £110 million South Devon Link Road, which is now under construction and set to relieve the chronic traffic gridlock which has blighted the area when it it opens next year. There is an expectation of lasting economic benefits, including the creation of almost 8,000 jobs in Torbay. Alan Denby, director of economic strategy at the Torbay Development Agency (TDA), said the road would be a “great asset” but one that needed to be “complimented” with the right infrastructure. The long-awaited 5.5km dual carriageway will bypass the existing A380 between Newton Abbot and Torbay at Kingskerswell and has sparked a raft of smaller roadwidening schemes around the Western Corridor. Mr Denby said: “The road is a great asset, but we have to put in place the right infrastructure and we are working with the Local Enterprise Partnership to improve the road network. “We have got a real opportunity to be able to push on over the next two years with transport schemes to open up employment sites. “There is a real imperative to make sure we have got the right kind of space to support our hi-tech business sector. “There is a temptation in economic development circles when chasing funds to come up with identikit plans, but we are trying to make sure what we do is relevant to our strengths.” There are currently two schemes under consideration – one at Paignton, considered a niche area capable of growing small businesses. A hi-tech forum now has 70 firms signed up and 50 engaged across Torquay and South Devon. Plans are also under way to transformation of Torbay finally under way FACT FILE Population: 58,400 Employment In employment: 72% Self-employed: 13.6% Unemployed: 5.6% Qualifications NVQ4 and above: 26.2% NVQ3 and above: 49.0% NVQ2 and above: 72.1% NVQ1 and above: 85.7% Earnings per week All: £411.0 Male full-time: £424.3 Female full-time:£383.8 revamp town centres with three “masterplans” under consideration for Torquay, Paignton and Collaton St Mary. International feelers to seek out investment in the Bay have been put out as far as Boston, in the United States, through an organisation called the England Development Agency. The loss of AstraZeneca’s Environmental Laboratory in October delivered a blow to the economy. But a decision to donate the premises to Plymouth University, which plans to create a global research and education facility, has provided hope that high-value jobs can again be created. Mr Denby added: “It was disappointing to lose the laboratory but the most recent conversations with the university The South Devon Link Road, which will bypass Kingskerswell between Newton Abbot and Torquay; lobster pots at Brixham Harbour, where the fleet is facing difficulties; and Tor Bay from above ‘We have made a substantial start to reversing a trend that’s been there for more than 25 years’ Mayor Gordon Oliver were encouraging and they are surprised by the level of commercial interest in the site. “There is a more cohesive voice coming out of the Bay now and a mood of optimism and determination.” He said BT claims the area will be one of the best-connected places within the Heart of the South West Local Enterprise Partnership zone, which encompasses Devon, Somerset, Plymouth and Torbay councils. “Now is the time for focus and delivery,” he said. Torbay’s economic problems are longstanding. In 2012 its workplace-based gross value added figure per head was £13,080 – the second lowest in the South West, behind Cornwall. This equates to just 61.4% of the UK average, the ninth lowest in England. However, signs of recovery are emerging, with the latest bi-annual survey by the TDA revealing that over the last three months 42% of businesses saw turnover increase by 56%. Mayor Gordon Oliver said there had been “substantial” turnaround during the last three years, with close to £400 million of private investment. He points to the £90 million plans for the Palace hotel, one of the biggest tourism regeneration schemes in the Bay for many years, as evidence of a renewed confidence. Developers behind proposals to create a £20 million four- star hotel by using Torquay’s Pavilion and marina car park sites have also confirmed they are preparing to take the next step. The Tory leader said there were lots of inquiries from existing businesses who want to stay and expand and he hoped an £8.5 million bid to build a ring road would help convince more to stay and grow. “We are one of the most popular areas in the UK for tourism and there is a lot of optimistic news out there – something we have wanted for a long time,” he added. “At last we can see prosperity returning. “The single most important word for business is confidence and it’s plain for all to see that a transformation is taking place. “We are dedicated to bringing Torbay back to where it should be – we are not out of the woods yet but we have made a substantial start to reversing a trend that’s been there for more than 25 years.” Alongside the traditional tourism sector, fishing remains a huge influence on the economy, with Brixham market last year confirmed the top port in England, landing fish valued at £27 million. However, this year is expected to be far less successful after ferocious storms in December, January and February are thought to have wiped 10% off the haul. And there are also long-term concerns for the industry when new regulations on fish discards contained within the re-negotiated European Common Fisheries Policy come into force. Jim Portus, chief executive of the South West Fish Producers’ Organisation, said the winter weather had been “horrendous”, effectively wiping a quarter off the year’s fishing. “The long-term effects are that the fish got really mucked about by the environment – quite frankly they are confused and the industry is pretty disturbed as well,” he added. “The impact of the waves was felt as deep as 40m – deeper than the usual 20m – and many nets and crab pots were lost. “The industry will just have to hope that things settle down and the fish stocks return to the inshore water – we have to remain cautiously optimistic that the marine environment is not permanently scarred, but it’s not looking good at the moment.” When the mud literally settles on the industry, the fleet of boats will have to contend with the new landing obligations – the so-called discards ban championed by celebrity chef Hugh Fearnley-Whittingstall. But the rules will also force fishermen to land fish even though it is unfit for human consumption because of its size and can only be used as meal, Mr Portus explained. “There are a whole mass of regulations the industry is going to have to contend with and people are worried,” he said. “Somebody with a bit of entrepreneurial flair might find an opportunity to stop the produce being transported long distances and create a processing plant – the nearest such plant is in Grimsby and it currently costs £1,000 to send a lorry load.” PICTURES: DON PROCTOR, ROSIE SPOONER AND TCCT 12 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Teignbridge Setting out to tackle brain drain – and traffic pain Phil Goodwin finds Teignbridge is spearheading an education drive in an attempt to return to the days of engineering prowess Teignbridge played host to perhaps the most high-profile construction site in the country this year, as Network Rail’s 300-strong Orange Army worked day and night to rebuild the rail link between Dawlish and Teignmouth. Services resumed before Easter without too much damage to the local tourism industry, and a now raft of projects to transform the area and its hi-tech economy over the next few years are under way. Initial work began last month on the £9.7 million South Devon University Technical College – the first such rural college – which is expected to harness local young talent and continue a long tradition of engineering know-how. The recent adoption of the district council’s Local Plan, with its proposals to build 12,400 homes over the next 20 years and create 70 hectares of employment land, is also expected kick-start a series of construction schemes. Added to these, the local authority is investing around £5 million in the renovation of a dilapidated old theatre and the creation of dozens of new small business units. Officials say the construction of the £110 million South Devon Link Road – currently ploughing through the nearby countryside towards Torquay and due to be unveiled in December 2015 – will also have spin-off effects and could see new firms investing in the area. If the business strategy goes to plan, they will eventually be able to hire from a new wave of youngsters who will begin their studies next September when the specialist college in Newton Abbot accepts its first intake. Up to 600 young people aged 14 to 18 will primarily be taught every year at the college once it opens in 2015. It will focus on engineering, water and the environment and recruit from a 30-mile FACT FILE Population: Population 51,200 Employment In employment: 77.6% Self-employed: 11.3% Unemployed: Not available Qualifications NVQ4 and above: 30.9% NVQ3 and above: 53.2% NVQ2 and above: 71.7% NVQ1 and above: 86.2% Earnings per week All: £495.8 Male full-time: £575.0 Female full-time: £333.5 catchment area, including Exeter. It is hoped the major education drive will reverse a socalled “brain drain” in the area by providing workers for local firms Centrax, Galliford Try and South West Water, who have backed the initiative. Tony Watson, business manager for the economy and assets at Teignbridge District Council, said Newton Abbot, had always been an engineering town. “There are world-renowned companies here, including others such as Centek and Teignbridge Propellors, and we have a strong engineering background,” he said. “The college is a partnership project with local businesses to provide advanced training – it won’t turn out engineers from day one, but will give people more of an aptitude for engineering skills.” In Teignmouth, there was jubilation in March when a bid by the council and an arts group to redevelop the Carlton theatre was handed £1.75 million from the Coastal Communities Fund. The redevelopment of the site is hoped to act as a powerful catalyst to regeneration of the town and seafront. Cultural and arts organisations will boost the year-round tourist industry and create seven full-time jobs and 50 further indirect jobs. The work hub will offer business support to around 80 businesses, encouraging further new jobs through selfemployment, plus the oppor- Network Rail engineers at work on the storm-damaged line at Dawlish earlier this year and the £9.7 million South Devon University Technical College tunity for work experience and training/skills development. Another major development likely to boost Teignbridge is the 5.5km South Devon Link Road. The route from Newton Abbot is expected to create 8,000 jobs – including more than 2,000 in Teignbridge – and business leaders are adamant the road will not only benefit Torbay. A key element of the new road – to open in December 2015 – will be to divert traffic from the notoriously busy Penn Inn roundabout and ease congestion in the village of Kingskerswell, midway between Newton Abbot and Torquay. Council leader Jeremy Christophers said local business parks, such as Newton Abbot’s Brunel industrial estate, will benefit from reduced congestion, making it easier to guarantee delivery of goods. The Conservative leader says the creation of the Local Plan – with its employment land and a commitment to selfbuild homes – will help target the two main problems: creating jobs and providing homes for a low-wage economy. “The road is beneficial for us as much as Torbay as the flyover will reduce 50% of traffic congestion at Penn Inn roundabout,” he explained. “It has been a real year of change for us, the most fundamental being the Local Plan, which has taken years of hard work and the courage to oppose the Nimbys who would shoot down any developments. “The self-build programme is a massive new initiative we are looking to promote in an attempt to solve the crushing housing crisis. “Employment has been fairly stable – there is something to be said for that – we have weathered the storm and are on a good footing. “We cannot be more optim- istic and are bringing real economic momentum and social benefits.” Steve Henson, chairman of Newton Abbot’s chamber of commerce, said his highlight of the year had been the retention of CCTV cameras after a decision by the council to cut funding. He said the creation of a “security trust” funded by retailers to take over the running of the system had been the “biggest worry and biggest win”. Mr Henson, a licensed insolvency practitioner, said the high street in Newton Abbot was better off than other nearby towns, such as Torquay and Totnes, and below the national average with around 8 to 10% of shops unoccupied. “I would describe the feeling within the business community as positive – the economy is improving, as is the housing market. At the lower end things seem to be getting better. “We have been through a few difficult years – retail has been hard-hit through the recession – but we have seen a resurgence, including in property agents, lawyers and accountants. “The infrastructure being put into place will only serve to improve the position and breed confidence. “The link road will make us less of a traffic hotspot and more attractive to live and work in the area.” WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 13 South Hams Rural district has its share of success stories to tell Buoyant business start-ups, a new Business Improvement District and a bid for ‘royal’ status have characterised a busy year for the South Hams, as Catherine Barnes reports Boasting the second highest employment rate of Devon’s districts, the South Hams area also has a slightly higherthan-average self-employment rate. Like West Devon, the number of start-up businesses is slightly lower than the national average, but those that do get off the ground have a higher-than-average survival rate. Key sector strengths include wholesale, retail, food and accommodation – the total visitor spend was in the region of £234 million in 2011, according to figures compiled by Ekosgen for Devon County Council in February this year. In July last year, bags of stinking uncollected refuse were in danger of mounting up in some of the area’s most exclusive holiday hotspots, after the firm that was meant to collect them ceased operating. TQ Recycling, based at Tor Quarry near Kingsbridge, went out of business at the end of June. It operated a pre-pay scheme that enabled holiday property owners to purchase rubbish sacks that summer visitors could fill and leave out on their doorstep for collection. Exeter-based Devon Contract Waste acquired some of TQ’s commercial waste collection contracts, but not its highly seasonal and labourintensive holiday cottage rounds. However DCW’s managing director, Simon Almond, said his business was doing its best to help holiday cottage owners after TQ’s collapse. For sailing-inspired clothing brand Quba & Co, 2013 saw the launch of a major new five-year growth plan. The Churchstow-based brand appointed a new senior management team, as it also marked the opening of its 14th retail outlet. Former Harrods director Nick Allen is now the company’s chief executive, while FACT FILE Population: 47,400 Employment In employment: 70.1% Employees: 56.3% Self-employed: 13.7% Unemployed: 5.8% Qualifications: NVQ4 and above: 29.3% NVQ3 and above: 56.9% NVQ2 and above: 76.6% NVQ1 and above: 86.6% Earnings per week All: £463.00 Male full-time: £462.80 Female full-time: £467.00 former Ernst & Young and HMV director Richard Church stepped into the role of chief operating officer. Jim Hartley, who co-founded Churchstow-based Quba in 1996, is now sales director. The £5 million turnover business’s e-commerce manager, John Williams, said: “Within five years we hope to be the world’s leading nautical lifestyle brand.” In December, Dartmouth businesses voted yes to a £1 million Business Improvement District, which will include the entire town as its designated BID area. Sixty two per cent of those who voted were in favour of the BID scheme progressing, with those also representing a 73% majority in terms of their combined rateable value. BID chairman Paul Reach said: “Around 50% of the money will be spent on the marketing and promotion of Dartmouth.” Phil Scoble has been appointed as the town’s BID manager. Dartmouth BID members are also campaigning for the town to be given the “royal” prefix, as the location of the naval college and a Royal Regatta. Meanwhile industry experts said a High Court decision to take lucrative quotas from giant companies and distribute them among smaller boats will regenerate the industry. The move could have major beneficial implications for fishing towns including Salcombe. Eyebrows were raised when American-owned Wyndham Vacation Rentals UK acquired Salcombe Holiday Homes and Dartmouth Holiday Homes In October, Americanowned Wyndham Vacation Rentals UK announced it had acquired holiday lets business Salcombe Holiday Homes and its sister company Dartmouth Holiday Homes, sparking local controversy. The New Jersey-based group includes UK brands Hoseasons, cottages4you and James Villa Holidays within its portfolio. David Hanmer, chairman of Salcombe and Kingsbridge Chamber of Commerce and managing director of local holiday lets business Toad Hall Cottages, said: “It comes as quite a shock when an agency as large as Wyndham, which is known around the world, suddenly walks into a local agency – you wonder what’s going on.” Mr Hanmer said he was concerned that the global business would have a marketing spend that dwarfed that of local operators, meaning that they could easily dominate online search engine optimisation rankings. As a result of the acquisition, Salcombe Holiday Homes was expelled from the Cottageline website, which is a national marketing group of independent agencies. But Nick Rudge, managing director (cottages) at Wyndham Vacation Rentals UK, said that neither the Salcombe or Dartmouth offices of the businesses would be closing and that having a local presence was key to its strategy. Family business WK Favis & Sons, trading as Salcombe Crab & Lobster, was named Exporter of the Year at the Western Morning News Business Awards in November. It exports between eight and 30 tonnes of live crab to China every week and employs up to ‘It comes as quite a shock when Wyndham walks into a local agency’ David Hanmer, Salcombe CoC 20 people at peak times. Weekly deliveries are also made to France, Spain and Portugal. In April, the 31.75 billion turnover business group that owns Exeter airport announced it is investing £12 million in a new boutique hotel that will create 100 jobs. The Coventry-based Rigby Group acquired the 35-bedroom Tides Reach Hotel in Salcombe from the Edwards family, who have owned it for 47 years. The family-owned group founded by Sir Peter Rigby, intends to redevelop the site to create a waterfront boutique hotel under its Eden Hotel Collection portfolio. In January, a South Hams business park formerly owned by a Plymouth firm that went into administration was acquired by an Exeter-based property company. Anna Mill business and distribution park, at Wrangaton, near Ivybridge, was bought for an undisclosed sum by Stuart Properties, which includes exMidas Developments commercial director Terry Murch among its directors. He said: “We are intending to upgrade and improve the estate and the surrounds.” The business park’s freehold was sold by administrators of London & Westcountry Estates, which fell into administration in 2012. Meanwhile, Ivybridge’s Endsleigh Garden and Leisure centre became part of The Garden Centre Group’s portfolio in a multi-million-pound deal. Endsleigh’s parent firm, Garden & Leisure Group, was sold in September by its owner Louis Delhaize, which also owns Truffaut, a leading French garden centre group, to TGCG. In February the Westcountry garden centre’s new owner announced an ef- ficiency review of its management structure and staffing across its 132 Ivybridge team, sparking redundancy fears. Ivybridge-based Logo Marketing & Design attributed the power of search engine optimisation to a deal that saw it create new logos for a West African state. It was commissioned to produce two new corporate identities for the federal state of Kogi in central Nigeria. The state’s link with the Westcountry agency was the result of a Google search by Nigerian officials for a graphic design agency. Established in 1977 by Christopher Bray and Gilly Hancox, Logo has a 20-strong team based at its Ivybridge studio and has also recently rebranded Sanjay, a long-established Indian ice cream manufacturer based in Mumbai. Also based in Ivybridge is the South West Coast Path Association, which appointed Esther Pearson as its new business development manager. She said: “During 2012, the coast path had 8.6 million users across the South West which have generated around £436 million to the area, an increase of almost 15% in the past three years – helping support 9,771 full-time equivalent jobs.” 14 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Mid Devon The rural district that is coming out fighting It may be sandwiched between two cities in the throes of huge growth, but don’t write off diminutive Mid Devon just yet, writes Kate Langston For years, Mid Devon’s rail and road links have marked it out as a potential hot spot for development, as well as a desirable place to live. But it is the links forged between business leaders and Mid Devon District Council by the now well-established Mid Devon Network (MDN) and the Business Forum which are breathing life back in to the region’s economy. “The forum is something which really stands out in the region, as it has allowed for a big improvement in communication between the council and businesses,” said MDN secretary Richard Pym. “The networks that have been formed in the area are working really well, allowing businesses to get together and build trust, which is the way businesses in this area can really grow.” The network has seen its membership grow from 20 to 35 over the last year, with Business Forum Mid Devon (BFMD) reporting a similar increase in activity. “We’re seeing a huge wave of productivity from our existing members, as well as new members as businesses move in to the area,” said Niki Lathwell, BFMD chair. “There seems to be a real focus and positivity in the area.” Major infrastructure and enterprise investments, such as the Junction 27 site – a partnership between AXA and local developer Mountstephen Advisors – may also help towns like Crediton, Cullompton and Tiverton to raise their profiles in the South West. “There are certainly a lot of exciting developments to report in Mid Devon,” said Gordon Cleaver, economic development manager at Mid Devon District Council (MDDC). “Things are coming together and our town centres are bouncing back nicely. “While we have still got some way to go and are in a location between two areas – FACT FILE Population: Population 53,400 Employment In employment: 82.4% Self-employed: 21.4% Unemployed: Not available Qualifications NVQ4 and above: 40.4% NVQ3 and above: 70.4% NVQ2 and above: 85.2% NVQ1 and above: 92.7% Earnings per week All: £416.5 Male full-time: £465.8 Female full-time:£383.1 Exeter and Plymouth – with massive growth which obviously puts us in a shadow, there are great things on the horizon.” Cullompton councillors have voiced fears that developments like Junction 27 will detract business from the nearby town and divert funds for much-needed road projects to ease congestion through the centre. Mr Cleaver said questions about whether to focus on more incremental development of the towns or consider new external settlements related to the motorway are among the big decisions the council will have to make in coming years. However, a relief road linking the A377 to Lords Meadow Industrial Estate in Cullompton is due for completion next year, which is expected to improve traffic flow through the town. Another project that it is hoped will invigorate the region is the East Urban Extension at Tiverton. Approval has now been granted for a housing development, leisure and schooling facilities and up to 30,000 sq metres of work space on the site. The town has also seen progress in the regeneration of the old Tiverton and District hospital site, with the commercial development nearing completion and construction of accommodation well underway. There is also the possibility of the Mid Devon area securing a further £1 million of European funding from the Leader Scheme. The proposed site of the Junction 27 development alongside the M5, which critics say could damage nearby towns. Below: Gordon Cleaver “The Leader initiative has tended to focus on rural spaces such as parks in the past, so Mid Devon was not considered Leader territory,” said Mr Cleaver. “But there is the possibility of making a bid for funding in the new round of applications in September.” If the bid is successful, the money will largely be channelled in to the rural community, supporting small and micro-businesses in areas such as farm diversification, forestry, culture and heritage. But despite the good news, industry leaders claim the area is still suffering from poor access to superfast broadband. Steve Hindley, chair of the Heart of the South West LEP, said: “There is a lot of serious discussion going on about infrastructure following the winter disruptions. But our biggest immediate concern is with broadband. “We are working towards getting better connectivity in the region to give access to better connections to the final 10 per cent of the rural community. These days if you can’t get quality connectivity that is a major problem for your business and we need to do as much as possible to support the success of existing enterprises.” Richard Pym shared these concerns. “Farmers and rural businesses do not enjoy a good broadband connection,” he said. “The Government increasingly requires farmers to submit paperwork online, which makes it difficult for them. It has pledged to make improvements in the region, but the jury is still out on whether the Government can deliver on it. “If our internet links would make it easier for people to run microbusinesses in rural areas that would be a real boost for the local economy.” WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 15 North Devon/Torridge Poised to benefit from new funding status A new European funding initiative has given a major shot in the arm to the area. And as Catherine Barnes discovers, a raft of new developments are adding to the feelgood factor At the beginning of this month, Assisted Area status came into force across large areas of Torridge and North Devon. The European Commission approved the status for Barnstaple, Braunton, Ilfracombe, Fremington and Instow. The status allows for higher levels of public funding and support to businesses in areas deemed to be in economically disadvantaged locations. The aim is to help them to create jobs, invest in new premises or machinery, develop and grow with support such as Regional Growth Funding, boosting incentives that also use private-sector investment to create economic growth and jobs. A new ‘one-stop shop’ website – investnorthdevon.co.uk – was launched. The regeneration strategies for Barnstaple town centre and Ilfracombe are based on attracting new investment in the retail, tourism and leisure sectors. TK Maxx announced that it intends to move into Bar nstaple’s Green Lanes shopping centre. Meanwhile, Ilfracombe’s latest investment is in the form of a new Wetherspoons, which has been designed to resemble a shell, reflecting the venue’s sea-facing position. Premier Inn also shortlisted potential sites for a hotel development in the town. North Devon Council leader Brian Greenslade says: “We are committed to supporting the local economy, with the aim of seeing investment continue to grow in North Devon. With this new investment and additional attractions, like the new land train operating in Ilfracombe, we hope more people will visit the area, providing a further boost to local businesses. Our larger manufacturers also continue to expand, with North Devon profiling well in high-growth sectors such as pharmaceutical, aerospace and power electronics.” On top of this, employment park developments, highways infrastructure improvements and more areas coming on stream with superfast broadband continue to make North Devon an attractive proposition for investment. During the year, plans for a multi-million-pound marina development in Bideford moved forward, with contracts signed between Oceanside Developments and Tor- Plans for a multi-million-pound marina development in Bideford will start when the final planning and survey issues have been agreed this summer FACT FILE Population: 55,900 Employment In employment: 71.5% Employees: 52.8% Self-employed: 17.2% Unemployed: 5.4% Qualifications NVQ4 and above: 34.8% NVQ3 and above: 58.7% NVQ2 and above: 76.3% NVQ1 and above: 87.7% Earnings per week All: £412.10 Male full-time: £434.00 Female full-time: £380.00 ridge District Council. Work on the East the Water Wharves will start when the final planning and survey issues have been agreed this summer. Torridge District Council leader Philip Collins said: “With modern upmarket restaurants, shops and accommodation this will be a huge step in the regeneration of Bideford. The benefits will reach far beyond the town into the wider Torridge and northern Devon area too.” Holsworthy’s £6 million Agribusiness Park is due to open this summer. Torridge District Council appointed contractor Morgan Sindall to begin work on the project last July and thanks to a dry summer, a lot of the initial groundwork was completed ahead of schedule. The centre includes a live- stock market and agribusiness centre, together with 16 acres of new employment land. Once it is complete, the existing town centre livestock market site will be transferred to Tesco and Cavanna Homes for development. Councillor Collins said the project would ensure Holsworthy remained a sustainable market town for years to come. He said: “The economic implications for Holsworthy and the surrounding area are massive.” As businesses look towards new investment and growth, work continues to develop the local skills base that they need. Terry Schofield, managing director of Bideford sportswear supplier MJM Sports, said: “I can see my order book fluctuation and I know by the end of March each year what the workload will be like for the company. To be honest I could have really done with an apprentice last year.” In North Devon and Torridge the number of new starts on apprenticeship schemes have seen greater growth than elsewhere in the South West and England. The figures increased by 15% between July 2010 to August 2013, compared to 3% across the region and 8.5% at national level. The Condition Monitoring Group is behind two advanced engineering manufacturing businesses in Torrington; Beran Instruments and Hel- itune and won the Apprenticeship category at the 2013 Western Morning News Business Awards for the in-house training programmes it has run for 15 years. Its operations manager, Lindy Stacey, said: “We need to increase our skills capacity and address the skills gap in our industry, particularly in engineering. “We train our own ‘homegrown’ talent, hiring a minimum of two apprentices each year. To date, 40% of our cur- ‘This will be a huge step in Bideford’s regeneration’ TDC leader Phillip Collins rent employees originally started as apprentices, highlighting our impressive retention rate.” According to economic delivery company North Devon+, businesses that are new to apprenticeships want coordinated, concise and practical advice about what’s on offer, while young people may receive ‘mixed messages’ about vocational learning with schools and colleges competing for students and the accompanying funding. North Devon’s Apprenticeships Steering Group is facilitated by the local employment skills board and includes representatives from the National Apprenticeships Service, Careers South West, Jobcentre Plus, Devon & Cornwall Training Provider Network, Petroc and Group Training & Development. Sarah Grigg, employment and skills manager at North Devon+ said: “It’s crucial that we listen to business feedback and improve the apprenticeship experience for all concerned, year on year. “Despite a slight drop in the number of apprenticeship starts for 2014, by collaborating in this way we have helped start 795 local apprenticeships so far, which is a fantastic result.” 2013 saw the launch of the Pupil & Employer Engagement Programme (PEEP), offering 11 and 12-year-olds an insight into the world of work. The ground-breaking programme has been developed by the Employment & Skills Board (ESB) through North Devon+ with pilot funding from Torridge District Council. It was created in response to business dissatisfaction with the lack of employability skills that many youngsters were demonstrating upon leaving education. Also embraced by North Devon Council, the programme’s primary focus is upon pupils who may be at risk of ‘disengaging’ with their learning, or with limited career aspirations. Sarah Grigg, employment and skills manager at Susan Marshall of North Devon+ said: “There was a gap in the market for an initiative that was employer-led that would support youngsters to develop a work ethic earlier than other projects. “By taking part in PEEP, students have a greater context for why they are learning what they are learning in school. This has opened their eyes to the myriad of future job opportunities available in the local area and beyond. “We hoped the programme would have a positive impact on the pupils’ academic results and this has far exceeded our expectations; with literacy, maths and sciences all above or on target for the majority of the students involved. “This is in marked contrast to the achievements of the control group.” A scheme that supports the local fishing and fisheries industry has backed 37 projects across the North Devon and Torridge districts in a £750,000 investment. Among its projects, The Northern Devon Fisheries Local Action Group (FLAG) introduced a business skills training programme specifically developed for the North Devon fishermen. Capital investment supported three Coombe Fisheries, Lundy Fish and Bideford Fisheries to upgrade equipment, boost output and develop new products ands markets. 16 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 17 Plymouth Plymouth’s casting off MoD shackles to forge a new future Devon’s naval ‘capital’ is on course for an exciting future after breaking free of Ministry of Defence shackles, as Mike Bramhall reports Devonport’s South Yard is to become the hub of a thriving marine industries complex This was the year when Plymouth finally took control of its own destiny and embraced a dynamic and prosperous future. That is the upbeat assessment of business leader Tim Jones, who said the city had freed itself from the shackles of the Ministry of Defence and Royal Navy and set out on an exciting course buoyed by a new-found entrepreneurial confidence. Mr Jones, chairman of Devon and Cornwall Business Council and a member of Plymouth Chamber of Commerce, said the catalyst was the announcement of an estimated £296 million investment for Plymouth and the South West Peninsula under the City Deal. Leaders from all over the South West gathered on King’s Hill in Devonport Dockyard to sign the historic deal on January 17. It is expected to generate hundreds of millions of pounds of investment in the region, and was formally signed in the city’s historic in South Yard, overlooking what will become the hub of a thriving marine industries complex. The agreement came with a dowry of £8 million from the Government and £1 million from the MoD to open up a large section of South Yard for civilian use. On top of that was £5.8 million of Regional Development Fund grants to boost business across the peninsula. It aims to reinvigorate the region’s marine and advanced manufacturing sectors, creating more than 9,000 jobs. It will also tackle unemployment by providing intensive support to more than 1,500 young people helping them back into work. There was also new support for small businesses. In total, £34 million of public sector investment is expected to lever in £262 million of private sector investment. Referring to the 12 months from last July, Mr Jones said: “We will look back on this period as the time when Plymouth made a dramatic transformation from being reliant FACT FILE Population: 258,000 Employment In employment: 70.3% Self-employed: 8.4% Unemployed: 9.0% Qualifications NVQ4 and above: 29.4% NVQ3 and above: 57.0% NVQ2 and above: 74.6% NVQ1 and above: 88.7% Earnings per week All: £454.80 Male full-time: £467.90 Female full-time: £414.20 on external forces controlling its economy to being in control of its own destiny. “The very hard work put in by the public and private sectors in the last five years will be richly rewarded as Plymouth exceptionally outperforms the recession.” “Despite severe head winds thrown at Plymouth such as the recession and external forces such as being cut off from the national rail network for 57 days, the city has shown growth in all sectors of the economy and extreme robustness in the way employment numbers have generated.” Mr Jones said the City Deal would enable the city to break free from the MoD’s control of large areas of the city, for example South Yard. But he added: “It would not have happened if the Government did not feel Plymouth had turned the corner.” Mr Jones pinpointed the large amount of housing construction, the business service industry and the growth of employers serving the health sector as key drivers of Plymouth’s revival. He said transport remained an issue, with the A38 corridor still needing improvements and continuing concerns over the fragility of rail connections to the rest of the UK. But he said Plymouth is now well placed for a healthier, brighter future and paid tribute to everyone who had worked so hard to pull it out of the depths of recession. The City Deal was signed against the backdrop of developers shaping up to do battle for the north of Plymouth, dubbed The Next Big Thing in the city’s future prospects. The city council has longterm plans to create a new community, with thousands of homes along with shops, offices and schools and a major new shopping centre. City planners originally favoured a site owned by South West Water to the west of Tavistock Road, but switched their attention to the old Seaton Barracks parade ground, acquired from the regional development agency. First off the mark was Wharfside Regeneration. The company got into bed with the Plymouth Hospitals Trust to propose a big development at the North West Quadrant site at Derriford Hospital, to the east of Seaton Barracks. The council blocked Wharfside, but still faces competition from Sutton Harbour Holdings, which has a controversial masterplan to build on the former airport site, further north at Roborough. The announcement in April by Plymouth-born tycoon Chris Dawson that he will build his new Range headquarters at the councilowned Seaton site settled a lot of nerves at the Council House. Mr Dawson said his £8 million development would employ around 800 people. Another significant boost for the city came in March, when it was announced that the ageing Bretonside bus station was to be torn down, with a 12-screen cinema and restaurant complex set to replace it in a multi-million-pound redevelopment. The scheme – due to be completed in 2017 – is part of a £50 million transformation of Plymouth city centre unveiled by council leader Tudor Evans. The existing bus station will be moved to a new £2 million “coach hub” in the city’s West End, on the site of the soon-to-be-demolished Mayflower West car park. The central shopping area got a further boost when the city council announced it was opening a new front office for 80 staff in the old Lawson Building in New George Street. The council is moving out of the Civic Centre by the end of this year and the building will be handed over to Plymouth Argyle boss James Brent to redevelop as a hotel. The city centre had already seen a £7.3 million refurbishment of the Theatre Royal and its surrounds, while Plymouth University is building a £7 million performing arts centre on North Hill and Plymouth College of Art spent £8 million on its new workshops at Drake Circus. Work started at Plymouth’s £123 million tungsten mine, with the first ore expected to be out of the ground by next year. Australian-based speciality metals firm Wolf Minerals Limited carried out a symbolic ground-breaking ceremony at what is now being called Drakelands mine, at Hemerdon, near Plympton, and construction is set to begin on a £75 million processing plant by next March. In the city centre, the £7 million revamp of the disused former Millennium nightclub complex into a religious broadcaster’s TV studio was hailed as a milestone in the transformation of the Union Street area. The area is set for a rebirth, with building ongoing at nearby Millbay, plans afoot to create a Boulevard besides the Pavilions and the Millfields Trust constructing business space further along Union Street. GOD TV’s plans for the one-time cinema-turned-nightspot is set to bring investment and people into the area. Regional director Fergus Scarfe said GOD TV would create jobs and attract huge numbers of delegates to its televised conferences. In February, new analysis revealed that more than one in ten people worked in manufacturing in Plymouth, with the sector worth in excess of £700 million to the city’s economy annually, making it a regional giant. On the employment front, it was announced in January that 100 jobs were set to be created in Plymouth after a private equity firm agreed to invest £140 million in a city wealth management business. The Tamar Science Parkbased Succession Holdings announced that Inflexion Private Equity was taking a 50.1 per cent stake in the business. Trade tool retailer Screwfix expanded augmented its Plympton store by opening outlets in Exeter Street and on Saltash’s Tamar View industrial estate, creating 26 jobs and the Plymouth-based Tanner brothers announced a £200,000 investment as their empire expanded into Looe in south East Cornwall, creating 40 jobs. Leaders gathered at Devonport’s South Yard to sign the City Deal for Plymouth and the South West Peninsula, worth an estimated £296 million WATERTIGHT SAVINGS WATER SERVICES MANAGED Source for Business offers complete solutions delivering financial and environmental benefits. For more information call 0800 2300 756 sourceforbusiness.co.uk 18 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Isles of Scilly Islands back on track after a bumpy ride Resilience is in the blood of Isles of Scilly residents. And as Lyn Barton reports, they are fighting back after some serious setbacks It’s been a bumpy ride for the Isles of Scilly over the last few years. First the helicopter service was withdrawn, leaving just fixed wing and a picturesque – if often lumpy – ferry crossing. Then the islands were battered by a series of terrible winters which brought torrential downpours that succeeded in closing the turf runway of Land’s End airport, which offered a 15-minute hop to the islands. But people who live on a cluster of tiny islands poking up above the Atlantic 28 miles from Land’s End are a resilient bunch. Tourism is the mainstay of the economy and despite drops – amounting to more than £3 million in 2012 – the challenge has been picked up. Amanda Pender, tourism co-ordinator for the Island Partnership, said their focus was on looking forward and giving the long-time return visitors what they have always loved about Scilly while tempting a new generation of tourists. A new website has just been launched, along with a new brochure so packed with beautiful photographs that it has already been a major hit. “We are moving in the right direction,” she said. “The industry is working together and I think it’s fair to say that we can see the green shoots of recovery. “We are actively marketing the islands for the first time. The website is getting some really great feedback and the new brochure is a real hit. It is very much a changed format in physical size and texture and quite a departure, but we are finding that people are taking it home as a souvenir.” In fact, the brochure has been so well received that since January there have been 17,000 direct requests to have a copy mailed – astonishing considering that last year only 2,500 requests were received. The original print run of 40,000 has proved insufficient to meet demand and another 10,000 have been ordered. “It’s great news,” said Amanda. But the trick in keeping Scilly attractive for residents as well as tourists was maintaining its natural unspoiled charms with demands for more up-to-date facilities. “People will always say that they lovely Scilly because it’s so tranquil, but then in the Transport remains a fundamental issue on Scilly and since the loss of the helicopter service there has been impressive investment by the Isles of Scilly Steamship Company, which runs fixed-wing flights to the islands from Land’s End, Newquay and Exeter airports, above, and the Scillonian III passenger ferry, below, to Penzance same breath they will say that they don’t have a good signal on their mobile. It’s a balancing act. “We love the Isles of Scilly. It is the most beautiful place in the world. “If we tried to change that, it would be like killing the golden goose and that is not going to happen.” Indeed there are definitely signs of confidence in the Isles of Scilly tourism market and St Austell Brewery has recently invested in a revamp of the Atlantic, a hotel and pub in a magnificent position overlooking the harbour at St Mary’s. It’s fair to say that transport remains a fundamental issue on Scilly and since the loss of the helicopter service there has been impressive investment by the Isles of Scilly Steamship Company, which runs fixed-wing flights from Land’s End, Newquay and Exeter airports. Chief executive Rob Goldsmith said it was paying dividends. “The Isles of Scilly Steamship Company and Isles of Scilly Travel are seeing an upturn in passenger numbers and forward bookings for this summer. “After many years of declining visitor numbers and an unprecedented stormy winter, it is very encouraging to see a current year-on-year increase in forward bookings of 5% for the period from March to the end of October 2014.” He said that the islands were also on track to benefit from a growing cruise ship market. “There were many factors that contributed to the years of decline, not least the severe economic recession and the changing profile of the visitor market, but there has been a realisation that the tourism industry on the Isles of Scilly needs to adapt to attract and retain a new customer base. “The Isles of Scilly is unlikely to ever be the cheapest or easiest place to visit, but it has unique appeal within the UK. Therefore it needs to focus on providing good value for money, consistent high standards of customer service and improving the integration of its product offerings to make it more convenient for visitors. “The establishment of the Islands Partnership as a single marketing organisation has been a major step forward and it will play a key role in the future promotion of the Isles of Scilly to a new and wider visitor market. “For its part, the Isles of Scilly Steamship Company continues to invest in and upgrade its service provision. Over recent years the company has spent over £2 million on its modernisation of the Scillonian III passenger ship, acquired an additional aircraft, built new terminal facilities at Land’s End Airport and has plans to convert two of its existing grass runways to hard surfaces in the near future. “The company remains confident about the future market to the Isles of Scilly and believes that it can grow through more effective marketing and the attraction of new visitors.” WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 19 West Devon Western outpost facing up to challenges It may be sparsely populated, but many businesses in West Devon are showing a surprising resilience despite geographical and economic difficulties, as Catherine Barnes reports Rural West Devon is the largest geographical but most sparsely inhabited area of the county, accounting for just 7% of the population. Its largest employment sector is wholesale and retail, with agriculture, accommodation and food sectors also among its key enterprises. The South West is home to numerous sites that are now part of farmers co-operative Arla Foods, including the Taw Valley Creamery. In October, more than 30 firefighters tackled a blaze at Hatherleigh Cattle Market. But it was back to “business as usual” by the end of the week at the livestock market. In March, Premier Foods said its Lifton-based desserts manufacturing business, Ambrosia, was among key brands to have put in a strong performance as it unveiled a £1.1 billion deal to bolster its overall group finances as part of a radical turnaround plan. Meanwhile, the Princetownbased Dartmoor Brewery announced the appointment of a former wine industry expert to its brewing team. Ian Cobham is now working alongside head brewer, Mike Lunney. Ambitious plans to improve cycling routes across Dartmoor were backed with a £4.4 million grant from the Government. The project, led by Devon County Council and Dartmoor National Park, will open up access to the moor by improving and completing a number of trails and boost the area’s tourism. It will create “cycling hub” sites at Princetown and Moretonhampstead and it is anticipated will bring in an extra £6 million to the economy, creating 100 new jobs. Okehampton-based Elemental Microanalysis was among Westcountry businesses to have won the Queen’s Award for Enterprise for its success in international trade. The company manufactures specialised chemicals, glassware and reference materials used by industries in elemental analysis – the process of analysing the make-up of materials ranging from soil samples to waste and water. Established in 1976 and now boasting 31-strong team, the business has seen continuous growth since the recession began. In October, West Devon Council lost a £50,000 court action against its own planning decision over an out-oftown supermarket to be built on the site of a former DIY store. Some Tavistock town centre traders said that allowing the development would be “catastrophic” for local businesses, while others closer to the site said they would benefit from the site being brought back into use. While West Devon has a fairly high ratio of small businesses to working-age residents, statistics compiled for Devon County Council in February this year revealed that the business start up rate was ‘significantly lower’ than the national average – with 160 launched in 2012. Yet the detailed report also revealed that almost 70% of West Devon businesses established in the teeth of recession in 2009, were still actively trading three years later – bucking the national average by almost a fifth. However, more than one in three workers in some parts of Devon are earning less than the so-called Living Wage, according to new research conducted for KPMG by Markit. The rate is £7.45 per hour out- FACT FILE Population: 58,100 Employment: 76.1% Employees: 53.6% Self-employed: 19.4% Unemployed: Not available Qualifications: NVQ4 and above: 29.0% NVQ3 and above: 49.4% NVQ2 and above: 65.9% NVQ1 and above: 81.8% Earnings per week All: £413.90 Male full-time: £462.50 Female full-time: £349.10 side London – compared to the national minimum wage which stands at £6.31. In West Devon, 35% of working people are paid less than the living wage according to the report. In November, plans were announced to further merge South Hams District Council and West Devon Borough Council to save £3.8 million a year between them. The two Tory councils have been sharing services and staff since 2007, saving almost £6 million. They said the latest move, which saw around 100 jobs cut, would “cast aside the traditional ways of local government” by replacing long-established council departments with “customer-focussed teams of officers” within the community. In October, Geoffrey Cox, MP for Torridge and West Devon, launched a parliamentary probe into the impact national planning guidance has on wind turbine planning applications. Mr Cox said: “These turbines dominate the countryside for miles around permanently altering and industrialising its appearance.” In January, a decision to refuse planning permission for a 252ft wind turbine to replace an existing 88ft high one at Lifton Farm Shop, was overtur ned. EXCEPTIONAL performance This year saw our sixth successive year of significant growth and national recognition for the quality of our service. During this time we have continued to invest in talent and infrastructure to ensure we perform at the highest level for our clients; many of whom we are proud to see recognised in the region’s top 150 companies. BRISTOL I EXETER I PLYMOUTH I TAUNTON I TRURO www.FOOTANSTEY.COM 20 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 North Cornwall Investment frenzy amid shift to ‘super-premium’ product A new round of EU funding, the completion of a fast road link and more space for micro-firms could be key to future prosperity and growth of Cornwall’s premium tourist destination, writes Phil Goodwin The continued success of Rick Stein’s Padstow-based food empire, along with fellow chefs Nathan Outlaw and Paul Ainsworth, has helped make North Cornwall a “super premium” tourist destination. A cluster of exclusive resorts, which includes Rock and Polzeath, was further popularised by the international success of Port Isaac-based TV show Doc Martin, which now airs in more than 14 countries. FACT FILE Population: 52,300 Employment In employment: 71.4% Employees: 53.9% Self-employed: 17.0% Unemployed: Not available Qualifications NVQ4 and above: 27.3% NVQ3 and above: 52.8% NVQ2 and above: 74.9% NVQ1 and above: 86.4% Earnings per week All: £417.90 Male full-time: £431.20 Female full-time: £360.00 An end to the long traffic jams on the A30, which have blighted the region, is now in sight as work on a planning application to dual the highway gathers pace and is set to clear the first major hurdle in August. Businesses looking to secure European investment during the coming year will see a pause as the lucrative Convergence Funding scheme enters a new round. But Cornwall Council says it is busy preparing the ground for the next stage of applications and pushing on with plans to create new work space and support growing fir ms. Malcolm Bell, head of Visit Cornwall, said the tourism industry across the county saw a rise in new visitors from 9% to 12% during last year’s heatwave. He said people were “investing on the back of the success” of the north of the county and said businesses, such as the Scarlet and Headland hotels, THE PRICE IS ON ICE... Tariff freeze to 2015 We’ve frozen our prices until April 2015 for all our household and business customers. And we plan to keep the average household bill below inflation until 2020 while we spend more than £1billion to improve our service to you. To find out more go to southwestwater.co.uk/freeze2015 southwestwater.co.uk “should be applauded” for creating such a high-value product. “They are competing for business with places like London, Dubai, Singapore and Shanghai – but the local plumber, kitchen fitter and cheese maker is also benefiting. “The whole of Cornwall is a premium product, but North Cornwall is super premium – things are going well and the only issues are guarding against complacency and attracting new customers because everybody is after the high-spending visitors.” Figures from Cornwall Council show the area to have average annual earnings of £17,994, the third highest in the county’s six regions. Tulip foods, Proper Cornish, Trewithen dairy and Kelly’s The Scarlet Hotel ‘should be applauded’ for creating a high-value product ice cream are some of the big players located in the area. But self-employed people make up 24% of the workforce, the second highest in Cornwall and 90% of enterprises are micro-businesses, also the second highest. Sandra Rothwell, head of economic development, said there was a need for more high-quality work space for growing small firms. “It is a flexible market, quite entrepreneurial, with a lot of micro-businesses that are quite vibrant and we want to improve participation in training and skills development,” she said. Projects under way include the £60m road widening of the A30 Temple to Higher Carblake, funded to the tune of £30 million by the Government, £20 million from the EU and £10 million from Cornwall Council. Work is set to begin in 2015 and should be complete by the following June. The Bude/Stratton Business Park Extension is also well under way and expected to provide 4.5 acres of serviced employment land. WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 21 South East Cornwall Breathing new life into ‘forgotten corner’ Major investments, high-end food outlets and a £125 million homes and business scheme are among the good things heading to South East Cornwall, writes Andy Greenwood A proposed £125 million housing and business scheme on the outskirts of Saltash is among high-profile investments in South East Cornwall in the last year. The prime development land at Broadmoor Farm, between the A38 and the A388, has been the proposed site of a range of schemes over the last 20 years. The latest proposals are for a major housing scheme. Commercial Estates Group has submitted a planning application to Cornwall Council for up to 1,000 homes as well as a primary school, healthcare centre and business facilities. The company, which is behind The Beach develop- ment at Carlyon Bay, is also seeking permission for a neighbourhood centre and community hall, and accommodation for the elderly. The scheme would also deliver park spaces and areas for public sports, while there are options for a small hotel and restaurant or pub. It would also provide muchneeded highways improvements as well as a pedestrian and cycle bridge across the A38 to create links with the town. Matthew Tunley, development manager for Commercial Estates Group, said: “The development will stimulate economic growth significantly, with around 400 construction jobs on offer, plus up to 1,000 direct and indirect new employment opportunities created once completed. “It’s anticipated that annual spend in the locality by new residents will be between £13 million and £15 million and an additional £1.3 million council tax revenue will be generated.” Despite its reputation for being the “forgotten corner” of the county, South East Cornwall has seen particularly strong investment in its food sector. Lostwithiel-based Trewithen Dairies, the third largest direct milk buyer in Cornwall, completed an £11.4 million package of improvements with the help of £5.7 million in funding from the Rural Development Programme for England. Meanwhile, a vegetable processor is investing almost £1 million on new storage and crop-handling facilities after securing investment from the same Defra fund. Hay Farm Produce, based at Antony, near Torpoint, sources 8,000 tons of potatoes a year, 6,000 tons of onions and several thousand tons of swedes from its parent company Agricola Growers Ltd, which farms 2,700 acres in South East and Mid Cornwall. Works to install additional storage and handling facilities at the firm, which employs 30 people, are due for completion this autumn. The processing business started out supplying pasty firms such as Ginsters and Proper Cornish. Over time, it has also grown to supply bakeries such as Tamar Foods and WC Rowe. The Cornish Gouda Company, which was only founded in 2013 at Lanreath, is investing in new premises to increase its cheese storage which will allow it to create stronger mature gouda flavours. On the food front, celebrity chef James Tanner moved into the fishing port of Looe to develop a range of food outlets. Plymouth-based James and his brother Chris, who already run the popular Tanners Restaurant in the city centre, are opening a farm shop, street food hut, butchery and a takeaway fish and chip shop FACT FILE Population: 53,600 Employment In employment: 66.9% Employees: 49.0% Self-employed: 16.4% Unemployed: Not available Qualifications NVQ4 and above: 38.3% NVQ3 and above: 59.8% NVQ2 and above: 77.2% NVQ1 and above: 87.3% Earnings per week All: £439.20 Male full-time: £465.70 Female full-time: £388.50 on the quay. At the unveiling of the project, Chris said: “We can celebrate the fact that there’s fantastic fish on the doorstep and staff we can use. I think it’s a great little spot – it’s a popular place anyway. We think it’s got great potential and it’s crying out for something like this.” Along the coast at Millendreath, the former neglected holiday village is being transformed into a high-quality coastal resort. New watersports facilities, a beach club and seafront cafe are now open. The development will ultimately offer residents and members a gym, spa treatment rooms, indoor swimming pool and landscaped gardens. Developer Espalier bought the 75-acre site and beach seven years ago with the ambition of creating an iconic, high-quality coastal holiday village. It has planning permission for more than 20 homes on the site. On a smaller scale, Trevol Business Park in Torpoint has seen the completion and occupation of all six new workshops, totalling some 6,000 sq ft. Work has started on an adjacent plot to create a medical centre where 44 jobs will be based. “Since introducing our new bespoke training through CCB we have seen some great results which, alongside the introduction of our new Aqua Spa has produced significant growth at the club.” DEAN BENNETT GENERAL MANAGER - CHINA FLEET COUNTRy CLUB To find out how training can help your business contact us on: 0800 731 7594 enquiries@ccb.cornwall.ac.uk, www.ccbtraining.co.uk, @ccbtraining PERFORMANCE THROUGH PEOPLE BUSINESS 22 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Mid Cornwall Landing new opportunities on Cornwall’s central strip There’s been bad news in Clay Country, but Mid Cornwall can take heart from several positive developments, as Andy Greenwood reports... Headline-grabbing developments on opposing sides of the Mid Cornwall coast, which promise major investment but have also brought controversy, suffered varying fortunes over the last year. Newquay’s “Aerohub” is part of the Government’s flagship Enterprise Zone programme and continues to attract new businesses to Cor nwall. In addition to AgustaWestland, British International Helicopters and Skybus, who were already on-site, the development is also home to Classic Air Force, which houses the largest collection of flying post-war aircraft in Europe. There were two new arrivals Newquay’s Aerohub is part of the Government’s flagship Enterprise Zone programme and continues to attract new businesses to Cornwall in the last 12 months, with Apple Aviation Group, a UKbased aircraft maintenance, repair and overhaul company, laying the foundation stone to new hangar at Aerohub which will serve as its base maintenance facility headquarters. Do you have a project to finance? Folk2Folk is a new form of property finance using different criteria from Banks to lend money at low interest rates without capital repayments in a very simplified form. From start to finish the whole process can take one week before the money is in your account. Whether you are purchasing a property or wish to raise funds for business use, buy to let, a holiday home or just about any purpose other than involving mortgaging your own home, we can probably assist you. We hope you will find us a refreshing change in both speed and appetite from usual sources of finance. www.folk2folk.com David Brown 01566 771154 (direct dial) 07879 969296 brownd@folk-folk.com Laura Alford 01566 773296 alfordl@folk-folk.com An Australian logistics firm also chose the site as the base for its UK operations in a move which could create up to 25 jobs. CIS UK, an international provider of “modular buildings”, became the seventh firm to relocate to the Enterprise Zone. Less than ideal have been further job losses at china clay mining firm Imerys. At the turn of the year, the company said 64 jobs would be cut as part of a company restructure following a merger between the French-owned firm and its former rival, Goonvean. It was the second round of job cuts at the firm in less than a year, after more than 60 positions were axed last April, with others relocating from St Austell to Heathfield, near Newton Abbot in Devon. Better news came from the Eden Project, also forced to make redundancies in recent years, which announced a new apprenticeship scheme would result in 20-25 new jobs. The new apprenticeship scheme is being run in partnership with the Cornwall College Group and its specialist Rural Environment arm, Duchy College. “The Eden Project has a well-deserved reputation for growing plants from around the world,” said St Austell and Newquay MP Stephen Gilbert, who was among those at a well-attended open day. “It’s great that they are now investing in growing young local talent through a significant expansion of the apprenticeship schemes in place.” Plans for a £250 million, luxury beach resort at Carlyon Bay, which includes 510 homes, remain on hold until markets improve. However, small steps are now being taken towards delivering another much-lauded development on the outskirts of St Austell. Plans for one of the country’s first eco-communities, with hundreds of new homes FACT FILE Population: 60,400 Employment In employment: 73.3% Employees: 59.8% Self-employed: 12.1% Unemployed: Not available Qualifications NVQ4 and above: 22.8% NVQ3 and above: 48.2% NVQ2 and above: 74.6% NVQ1 and above: 88.4% Earnings per week All: £432.70 Male full-time: £444.20 Female full-time: £394.10 on former clay sites, including a marina on land at Par Docks, had been delayed because of economic and planning uncertainties. Another round of consultation on the “masterplan” for the new community at West Carclaze, supported by £1.4 million from Government, was held last month. The aim of the scheme – led by Cornwall Council with the landowner Imerys and the developer Eco-Bos, is to bring high-quality housing and new jobs to the area and to regenerate redundant industrial land. Proposals include 1,500 new homes, a new primary school, employment space, new cycling and pedestrian routes, and landscaping. Work has already started on a road scheme on the A391 at Carluddon which will improve journey times between St Austell and the A30. The scheme, part of an £18.4 million project, will also provide access to a 2.8-hectare technology park with initial 2,300sq metre premises and 6,000sq metre second phase. “Our aim is to provide a high-quality development which will both serve local people and attract investment to the area” said Julian German, Cornwall Council’s cabinet member for economy and culture. “We want to create a place where people can live and work, educate their children, have access to health and leisure facilities, meet friends, create communities and enjoy both the built and natural environment.” The “green” scheme is being developed by Eco-Bos, whose parent companies are Orascom Development Holdings AG and Imerys Minerals Ltd. “The best solution will be delivered by continued collaboration between ourselves and the council and other public sector bodies,” said John Hodkin, from Imerys. “We already have a positive and constructive working relationship with these partners and fully support the approach that is being taken with regard to the proposed eco-community development at West Carclaze and Baal.” Consultation responses are being used to shape the masterplan for the area. It will be presented back to the local community before a formal planning application is submitted in December. To the west of St Austell, meanwhile, developers are to submit an amended planning application to Cornwall Council for an out-of-town retail park which has divided public opinion in the area. At the turn of the year, the council’s strategic planning committee rejected by one vote the developers’ proposal to build a retail park, Sainsbury’s supermarket and petrol station at St Mewan. The controversial application, jointly submitted by Metric Properties, Mercian Properties and Sainsburys, divided members of the community. Supporters of the £110 million scheme say the park would create hundreds of new jobs, bring national retailers to St Austell and provide an economic boost to Cornwall. But opponents believe the Coyte Farm development will divert vital trade from the town centre and put traders out of business. WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 23 West Cornwall Bids to inject life back into Penzance and St Ives There is hope on the horizon for West Cornwall, with a £1 million windfall for Penzance and an expansion to the Tate at St Ives, as Lyn Barton reports It’s all about the BID in Penzance as the town makes a bold effort to turn its fortunes around. The recent opening of the new supermarket on the outskirts of town has left more than £1 million in planning gain money sloshing around looking for someone to spend it meaningfully. The windfall has civic leaders thinking about the best way to reinvent the town and give it as buoyant a future as it has a past. The formation of a Business Improvement District, which sees qualifying businesses contribute to a central pot of money for the common good, appears to be gathering momentum. Marcus Wilkinson, chairman of the Penzance BID steering group and owner of Alfred Smith & Co, the town’s oldest shop, said there is a lot at stake. “It is true that Penzance has had many of the challenges that a lot of secondary high streets have faced in recent years,” he said. “We have empty shops and there has been a lack of investment. But we shouldn’t see Penzance’s problem in isolation; they are shared by a lot of high streets. “But while the problems are not unique, Penzance does have some unique advantages. “We have a stunning location, a working harbour, a great promenade, Mounts Bay and there is a lot of stunning architecture in the town. “Penzance has so much going for it.” While Mr Wilkinson is convinced of his town’s bright future, there is no doubt it has suffered in the downturn, losing more than two dozen shops and businesses in 2013. Dick Cliffe, chairman of the town’s chamber of commerce, said the physical signs of turnaround – scaffolding and renovation – were abundant. FACT FILE Population: 51,200 Employment In employment: 70.6% Employees: 56.4% Self-employed: 14.2% Unemployed: Not available Qualifications NVQ4 and above: 33.2% NVQ3 and above: 58.7% NVQ2 and above: 78.2% NVQ1 and above: 87.7% Earnings per week All: £382.90 Male full-time: £439.10 Female full-time: £346.50 A number of long empty units are being spruced up and the former tax office, long considered just about the ugliest building in West Cornwall, has been successfully reinvented as PZ360, which offers flexible office space in a town which has suffered a drought in that sector. Work is getting under way on revitalising St John’s Hall, which will bring Cornwall Council staff from the outskirts of town into the middle of Penzance. Wharfside shopping centre continues to be fully occupied, and manager James Pulford said there had been a 9 per cent increase in footfall in the centre in 2013 compared to 2012. “If Penzance’s fortunes were entirely dependent upon a general uplift in the nation’s economy then there would be good reason for caution, but it is not,” he said. “Penzance has not been realising its potential. “Just by ‘punching its weight’ in the competition for visitors and shoppers, Penzance businesses can prosper.” He said the establishment of the BID will provide a fighting fund of around £180,000 a year with physical improvements to the town centre, better security, signage and events marketing all high on the shopping list. The evidence at Falmouth is that the BID can work wonders and for every £1 spent on marketing, the businesses saw a £48 return on their investment. The formation of a Business Improvement District in Penzance appears to be gathering momentum Mr Wilkinson said the early evidence of the BID project was that business people were keen to grasp the nettle. “There is a recognition that we have to get together to help ourselves because nobody else is going to do it for us,” he said. “There is no magic wand that is going to make everything wonderful. It will require a lot of hard work from a lot of people to make it successful. “But the structure of the BID is very democratic and from my point of view that is very good. We do have to work in partnership with people like Penzance Town Council, Cornwall Council and grantmaking organisations. “I also think ‘what is the alter native?’ and I don’t think there is one.” While Penzance hopes to be surging ahead in the BID stakes, it has been a less clearcut picture at St Ives, an allyear-round tourism destination where businesses with the right offer can boom. Some premises – including the former cafe under the bus station – remain stubbornly empty. However, in St Ives the vote to establish a BID was won by the narrowest of margins. Meanwhile, that tireless driver of tourism for the last 21 years, Tate St Ives, is undergoing a multi-million extension project which will continue until 2016, creating the capacity for three separate exhibition zones. Big city expertise with strong local market knowledge. Recognised as one of the leading specialist corporate and commercial solicitors within the South West, our strength lies within our team of highly experienced individuals. Focused towards developing close relationships with our clients, we’re driven towards delivering clear and practical advice by means of a more bespoke cost effective service. Murrell Associates Ltd (Company Number 7707219), 14 High Cross, Truro, Cornwall, TR1 2AJ — Tel: 01872 226990 Email: info@murrellassociates.co.uk www.murrellassociates.co.uk 24 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Truro and Falmouth A river of optimism running through south-west Cornwall Making Falmouth the events and festival capital of the Westcountry is having a major impact on the town’s fortunes, as Olivier Vergnault reports Long acknowledged as the Duchy’s administration and employment capital, Truro now wants to become a cultural and creative centre of Cornwall too PICTURE: EMILY WHITFIELD-WICKS TRURO & P ENWITH CO LLEGE B USINESS THE COLL EGE THA T WORKS Boost your B College - Bu usiness with Truro and sin P across Corn ess Training and qualifi enwith wall for every cations industry • CONS TRUCTION • ENGINEE • MOTOR V RING EHICLE • H EALTH & S CARE • HO OCIAL SPITALITY • CHILD CA • MANAGEM R E EN • MARKETIN T AND LEADERSHIP G AND SOC IAL MEDIA • CUSTOME R SERVICE AND SALES • ACCOUNT ANCY AND FINANCE Boost your Business w ith Apprenti Train existin ceships g staff or tak e advantage of our free A pprenticesh ip recruitme service matc nt hing Cornw a ll’s young ta with busines lent ses through out Cornwa ll. Identify the best training to meet your business ne eds and so urce any av funding with ailable one of our te am of dedica Business D ted evelopmen t Advisers. Contact Trur o and Penw ith College t: 01872 2427 Business on 11 e: busine ss@truro-pe w: www.trur nwith.ac.uk o-penwith.a c.uk/busines s help your b usiness gro w 2014 / 20 15 Falmouth and Truro share a river, the Fal, but this year they will share more than a meandering waterway. A renewed faith in economic growth will unite the two, which are feeling upbeat about a recovery. Not all is back to pre-recession levels, of course, but there is a buoyant mood in this corner of Cornwall. All the indicators are on the up and business leaders in both towns believe 2014/15 will be a special year. For the business community of Falmouth, 2014 will mean hundreds of thousands of visitors descending on the picturesque historic coastal town to attend the events and festivals that traders have been hard at work preparing. “The Falmouth business community is feeling buoyant,” said Falmouth Business Improvement District manager Richard Wilcox. “Of course it is still tough out there and no-one can afford to be complacent. But we have been hard at work creating a series of events which will put our town on the map and drive numbers in.” Already 250,000 people visit the town every year, but with a special Tall Ships event scheduled for October these figures will be bolstered by another 120,000 visitors, making Falmouth the events and festivals capital of the Westcountry. Mr Wilcox said that having 45 Tall Ships in the town over four days in the autumn could generate a £10 million revenue bonanza for all involved in the tourist trade, from food outlets to hotels, restaurants and visitor attractions. He added: “It will be the biggest event of its kind in Cornwall. The BID team has been busy working on getting 45 Tall Ships and a series of onshore events for all visitors to enjoy. It will benefit everyone in Falmouth and surrounding towns.” The Tall Ships festival will come on top of the annual Shanty Festival, Falmouth Regatta and a new arts event called Splash, scheduled for the autumn. FACT FILE Population: 56,300 Employment In employment: 73.2% Employees: 53.9% Self-employed: 19.9% Unemployed: Not available Qualifications NVQ4 and above: 43.8% NVQ3 and above: 69.2% NVQ2 and above: 84.8% NVQ1 and above: 90.3% Earnings per week All: £447.70 Male full-time: £455.40 Female full-time: £440.40 The BID team has also been busy ensuring cruise ships from Europe and America visit Falmouth and spend their money in the Duchy. Mr Wilcox said 26 cruise ships are scheduled to call in to Falmouth over the coming 12 months. He said: “Cruise ships are very important to Falmouth and our role has been to ensure that they keep coming back.” Cruise ships make up an important part not only of the town’s economy but Cornwall’s economy too. Figures reveal about 60% of visitors stay in Falmouth and 40% go elsewhere in Cornwall, with the average spend of a cruise passenger in Falmouth being between £45 and £50 a day. Mr Wilcox said the Tall Ship festival would also be the catalyst for the business community to launch an evaluation exercise to help drive further business into the town. He said: “There has traditionally been an information black hole in Falmouth. But we want and need to know what local residents do, how our visitors spend their money, how they go from place to place. “We need to understand how our economy works so we can go to prospective investors and Cornwall Council with some backed-up stats and figures.” The economic picture is equally much rosier in Truro than it has been over the past few years. Neil Scott, the city’s BID manager, said Truro had long been acknowledged as the Duchy’s administration and employment capital, but things are changing. “We want Truro to become a cultural and creative centre of Cornwall as well,” he said. “This is a desirable place to live, to shop and to do business in.” Mr Scott said that while 12 business of all sizes had closed in the past 12 months, 35 had opened, proving that Truro remains attractive to retailers. He added: “Some of these new businesses have moved into premises which had been empty for ten years. They’re not all premium brands either. Some are small independent businesses. At the top end we have the White Company just moving in, but at the other end of the spectrum Kernow Exotic has just opened a reptile store. “It shows the diversity of Truro’s high street.” Shops are not the only indicator of a healthy high street. Bars and restaurants have already opened and others are in the pipeline over the coming months. Mr Scott said: “Truro has been innovative with its leisure offer. The past few years have been challenging for businesses and restaurants, especially because of the infrastructure, highway and water work which has been disruptive to trade. “Hopefully this summer we will be able to reclaim our streets and trade will pick up. “It is good to see that despite the disruption, despite the recession, most businesses have been resilient and others have opened. Despite all this, the business offer has stood up exceptionally well.” Mr Scott believes Truro has enough potential to rival Falmouth downriver and will again put up the biggest Christmas light switch-on show in the region, which will see 83,000 visitors pour into the city. Truro’s creative offer is also being extended and visitors come to enjoy the cathedral, the Royal Cornwall museum and the Hall for Cor nwall. Looking ahead, Mr Scott remains confident things will improve. He said: “If we can get through the challenges of the next six months we have got a strong draw in this part of Cornwall and a good event programme, a great range of leisure and retail offers and rising employment prospects. In Truro we’re feeling good!” WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 25 Camborne, Pool and Redruth Regeneration starting to unlock potential Camborne, Pool and Redruth have benefited hugely from EU funding – but now they are also starting to attract private-sector investment, as Kate Langston discovers Long-term investment in infrastructure and regeneration are continuing to transform economic prospects for West Cor nwall’s former industrial towns. Millions of pounds of funding to improve crucial access routes, such as the £27 million East-West link road, has proven to be the key to “unlocking” development prospects in the Camborne, Pool and Redruth area. Businesses here have also enjoyed a welcome boost from the roll-out of the £132 million Superfast Cornwall broadband scheme. This has helped to stimulate expansion projects at a number of business parks in the region – with the demand for work spaces in the area ever growing – and created hundreds of new jobs. As a result, many are optimistic that the district, which currently suffers from the highest unemployment rate in Cornwall, has reached a significant turning point in its economic development. “It’s amazing when you look at what has gone on in just the last year,” said Sarah Trethowan, non-executive director of the Cornwall Development Company. “The East-West link road has progressed well and increased capacity on the road, which is exactly what was needed – unlocking the area for more development to happen. “You are really now starting to see a lot of activity with private-sector businesses coming and investing. The region has benefited greatly from European funding over the last ten years, but we are increasingly seeing this matched by private-sector investment. “This indicates a real renewed confidence and sense of optimism that is acting as a catalyst for the area.” Tolvaddon Business Park near Camborne is one site that has seen further development, with construction due to start on a plot for Large Diameter Drilling, which is relocating from Falmouth. This marks the first stage of a wider development which has planning permission to create 23,400 sq metres of employment space at the park. Plans are also coming together for the Fibre Park business site, which is looking to locate near the Business Innovation Centre in Pool to allow companies to tap in to FACT FILE Population: 52,900 Employment In employment: 66.1% Employees: 52.1% Self-employed: 11.9% Unemployed: Not available Qualifications NVQ4 and above: 27.4% NVQ3 and above: 45.8% NVQ2 and above: 70.7% NVQ1 and above: 90.1% Earnings per week All: £415.30 Male full-time: £433.80 Female full-time: £353.50 the ten gigabit per second hyperfast broadband introduced there by the Superfast scheme. The site is expected to create working space for up to 1,000 people and create 500 new jobs. “The demand for office space in the Pool area has been growing, particularly since the beginning of 2014,” said the project’s co-ordinator, Toby Parkins. “Superfast Broadband has enabled businesses to work more efficiently and allows them to reach and work with clients all over the world very easily.” “It also makes it easier to attract talent to the area as many people now consider Superfast to be one of the most important requirements when choosing homes.” Housing developments have played a big part in the regeneration of a number of derelict sites in the town of Camborne, where hundreds of new homes are already nearing completion in the town and groundwork on a further 575 is under way at the Boilerworks site. The town has also benefited from the opening of a new indoor market and the relocation of the Trevithick auction rooms from Pool, as well Top: An artist at the Krowji arts complex in Redruth, which is about to undergo a major expansion (above). Below: Large Diameter Drilling is relocating from Falmouth to Tolvaddon Business Park near Camborne, which is also expanding as the building of a Premier Inn and branches of Costa and Poundland. Camborne Business Improvement District has maintained an active role, having taken on the challenge of rebranding the town through its What’s Your Story public consultation project. “There are still challenges in the area and nothing can be take for granted, but people love the town and are keen to support its development,” said BID manager Mel Martin. “Businesses depend on strong local support to succeed and thrive. Camborne hasn’t got the best perception in Cornwall, but it’s time to shout about the positives and that is what the rebranding aims to do.” Camborne has also been chosen to be one of four Cornish towns to pilot a cheaper parking scheme, which has introduced free 30-minute street parking and lower charges in town-centre car parks. The town’s mayor, Colin Godolphin, said the new parking scheme will “attract visitors to the centre, encourage shoppers and provide a boost to local businesses”. Heritage continues to be the focus of big investment for both Camborne and Redruth, following the announcement at the end of last year that the King Edward Mine Museum has been awarded a £55,100 development grant from the Heritage Lottery Fund. The money will go towards the £1.4 million refurbishment of existing buildings as well as the creation of 600 sq metres of workspace and an exhibition venue. In Redruth, flood mitigation infrastructure works are ready to commence on the town’s old brewery site, in anticipation of the construction of the multi-million-pound Kresen Kernow archive and Cornwall studies centre. The town has also secured European Regional Development Funding for the first phase of development at the Krowji art complex, situated on the old grammar school site. The buildings host Cornwall’s biggest creative sector cluster and the centre is set to double in size as a result of a major £3.7 million expansion project. It is hoped these new developments will act as a stimulus for further investment in the town. Now that the future is looking brighter for the West Cornwall region, the next pressing issue is getting the positive message across to more businesses and employees . “Regeneration is always a ten to 15-year process and we’re starting to see the efforts that the towns, businesses and council have put in to the area coming to fruition,” said Ms Trethowan. “Perceptions are changing – people are beginning to realise this is a place where businesses can come and be successful, while the new housing developments demonstrate this is an area where people have choices about where they live and work. Now what we need to get better at as businesses is communicating both our needs and the many benefits and opportunities that exist for people in the area.” 26 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Airports Rail debacle provides a windfall for SW air links The aviation sector has experienced yet more changes over the last year but, after an eventful recession, the Westcountry’s main airports are seeing passenger numbers rise again, writes Liz Parks It’s been a year of challenges and opportunities for the Westcountry’s two main airports with routes coming and going – and plenty of other changes en route. Following last year’s acquisition of Exeter International Airport by Patriot Aerospace, Devon’s airport has seen Flybe announce route closures to Newcastle, Nice and Barcelona. These disappointments have been countered by more recent news that, for the first time, Exeter will have daily flights to London City Airport with Flybe scenting an opportunity to tempt travellers away from the train. The airline said it would be taking on rail services on both time and cost with its 70-minute flights with speedy check-ins aiming to attract passengers whose travel plans are time-critical. Flybe, is set to launch three daily London flights from Exeter on October 27. It said that the service will offer a “very significant reduction” in travel times, compared to train journeys of between two hours and nine minutes and three-and-a-half hours. Flybe will also be flying from Belfast, Dublin, Edinburgh and Inverness, taking on the likes of British Airways, who already operate at London City. The new routes are part of Flybe’s turnaround plan which has seen it make a raft of new senior appointment as well as raising £150 million of additional finance from the City following a period of poor results and 500 job losses at bases around the UK, including Exeter. The group welcomed Sir Timothy ‘Timo’ Anderson to its board as non-executive director in May, along with executive appointments including Maunu Visuri as managing director of Flybe Finland, the joint venture between Flybe and Finnair. Jochen Schnadt has taken up the role of interim director of Flybe’s white label business development, initially on a six-month assignment to identify opportunities for their airline to expand its services carried out on behalf of other companies across Europe. Exeter International Airport managing director Matt Roach said that passenger numbers had increased by 6% to 740,000 – the first upturn since the start of the recession. “It’s a move in the right direction,” he said. “We saw growth across all parts of the business, which was very encouraging. It’s been a positive year with the change in ownership giving the business a real lift and putting things on a good footing to move forward.” Last June, the airport was bought by Patriot Aerospace, the aviation division of the Rigby Group Plc, which also owns Newquay-based British International Helicopters and a stake in Coventry Airport. The acquisition has seen investment in terminal facilities with improvements pending to road access to the airport from the nearby A30 to create a better “sense of arrival” for visitors to the airport. Mr Roach said: “At the forefront of what we’re trying to do is to reposition the airport as the airport of choice as a gateway to the South West. We have seen some of the connectivity issues to and from the South West over the winter. It’s a chance now for the airport to step up and play a key role in linking the South West to both London and to international hubs like Paris and Amsterdam. “We have got an important role to play and I think that the new ownership and with the changes to Flybe we’re well positioned to do that.” The new route to London City would be a key part of achieving this goal, he said. “London has always been the route that has been most frequently requested and it’s always been on the cusp of the dynamic between rail and air. I think the thing that makes it strong is the fact that it’s into the heart of London and the Passenger numbers between Newquay and London were up 23% in April, strengthening the argument for a Public Service Obligation timings are great. You can get to London City by 8am, which gives a head start on rail.” Passenger numbers are also on the rise at Newquay Cornwall Airport, with numbers up to 198,000 overall and 100,000 of these coming from flights to Gatwick. But such is the volatility of the aviation sector, that even this route has had its share of uncertainty in the last year. After Flybe sold its Gatwick landing slots to easyJet, the ‘It’s a chance for the airport to step up and play a key role’ Exeter Airport MD Matt Roach Luton-based carrier said that there was “insufficient demand” to maintain the London link leading to fears that Cornwall could lose a key part of its infrastructure. But after determined lobbying, it was confirmed in December that the air links would be saved after the Department for Transport confirmed that the route was eligible for public subsidy. Flybe has secured new slots at Gatwick in order to continue the flights until October, when the subsidy will come into effect. With the airport itself already supported by a £3 million annual subsidy from Cornwall Council, the need for government funding underlines how vulnerable aviation links to the far South West are with the unprofitable link likely to cost several million pounds a year to prop up. Cornwall Council, which owns the airport, is currently working through the tender process and will put forward its choice of airline to run the route after October, which will then be ratified by the Government. An announcement is likely to be made in August. Managing director Al Titterington said: “Things have been moving in a positive direction. We have had our best financial year since the airport was formed. The closure of Land’s End airport and the rail line at Dawlish underlines the strengths of those air links.” Like Exeter, Newquay Airport has reaped some benefits following rail disruptions at the start of the year. In February and March, the Gatwick route saw a 100% uplift in passenger numbers, with numbers also up on the Manchester service. Mr Titterington said that many of these travellers had continued to fly even after the railway link re-opened in April. “With our forecasting in April we were 23% up on London passenger numbers. There is an element of these passengers who will now always fly,” he said. “We don’t wish to do rail down but I think that events [at Dawlish] have strengthened the case for a Public Service Obligation because we can see it in terms of the uplift in passengers.” A new service to Birmingham has been launched and Flybe has taken over the route to Southend after easyJet pulled out of the seasonal service that it launched last year. Mr Titterington said load factors were strong, with the prospect of new routes being signed off in the next few months. “We have had an encouraging dialogue with airlines both domestic and international and I’m pretty confident about delivering a number of new routes,” he said. Progress has continued with Newquay’s Aerohub Enterprise Zone, which offers aviation businesses the prospect of lower business rates, fast broadband and shovelready building plots. This provides a huge opportunity for Newquay, with investment already confirmed from several international aviation businesses. “It’s important that one doesn’t happen without the other. The Aerohub is a piece of grass without the airport and London connectivity – the two go together hand in glove,” said Mr Titterington. With significant changes taking place within the Westcountry itself, there are also major developments on the horizon on a national level that could impact on both Exeter and Newquay airports. With a decision still to be made over where the next new runway in the London area is built, Newquay Airport, in particular has been lobbying hard for additional regional connectivity, with some degree of success. Mr Titterington said the airport was strongly in favour of additional development at Heathrow, but with a recognition that regional airports needed access to the enlarged hub. Newquay Cornwall Airport chairman Tim Jeans is now hoping to be part of the task force that will look at this issue. “Our preference is for Heathrow. We’re supportive of development at Gatwick but in terms of the first new runway it 150% has to be at Heathrow because of the requirement for accessing new markets that can only be delivered by Heathrow. To me, it’s the show in town.” WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 27 Agriculture Volatile prices still the main burden facing West farmers Athwenna Irons reflects on how the region’s farming industry has fared over the turbulent past 12 months, which brought flooding despair for some – but a boost for beef and lamb producers No single week, month or year is ever the same in farming – and this past year has been just as bewildering as ever in the South West. With a turbulent climate, both financially and physically, gaining a firm foothold is something which hasn’t come easy for the region’s farming community. The agriculture industry is essential to keeping our countryside ticking to the right rhythm. This is reflected in Defra’s latest figures for 2013, which valued farming output at £25.7 billion. Farming’s contribution to the UK economy has also grown by a staggering 67% between 2007 and 2013. On the home front, 2014 statistics from the National Farmers’ Union show Cornwall’s gross output from farming as a staggering £457 million, and Devon higher still at £780 million. Against a backdrop of recession and slow economic recovery, the value of farming output is certainly something to shout about. So, what have been the main talking points over the past year, and where is the industry heading? The Single Farm Payment Scheme continues to provide the profit on too many farms and is likely to do so unless – and until – the price of food increases, so that the price paid for farm produce outpaces the cost of production. Brian Harvey, of accountants Francis Clark, summed it up: “The national profit from agriculture used to always mirror the subsidy provided to farmers. “In recent years that has moved as there has been a degree of recovery in profitability for farming businesses.” Mother Nature was a cruel mistress in the months of January and February, as the heavens opened across the region. Farmers and smallholders on the Somerset Levels, and the low-lying areas of East Devon, were faced with scenes of despair as acres of pasture were swallowed under millions of gallons of flood water. The month of January did come with a silver lining, as the farmers and food producers alike celebrated the award of a special recognition status for the region’s beef and lamb. After a lengthy campaign, beef and lamb which has been born, raised and finished in the Westcountry earned itself Protected Geographical Indication (PGI) status, preserving its authenticity and protecting the product from imitation. Peter Baber, chairman of Meat South West, the organisation behind the PGI application, said: “It is a real opportunity for us to market beef and lamb which has been produced in the South West. We’ve now got that premium product status.” Mr Baber spoke of the PGI’s progress since it was introduced in January, as more than 20 processors have now signed up to the scheme: “It’s looking quite exciting as more people are signing up and wanting the product.” The outlook for beef and lamb continued on a positive note, as the results of an EBLEX survey in April revealed that confidence within the industry had increased, and 56% of farmers were planning to invest in their businesses. In response to the survey, Peter Garbutt, chief livestock adviser at the NFU, warned that we should not get our hopes up just yet. He said: “Of course, a more optimistic outlook doesn’t mean that there aren’t still significant challenges to face to generate returns from the market, deal with volatility and cope with the increasing red tape that farmers face.” It turned out that Mr Garbutt had good reason to be sceptical, as no more than a week later the farmgate price for beef slumped, causing a number of beef farmers in the region to seriously question their future in the industry. In June 2013 beef farmers in the South West were quoted a 382p/kg base price for their Cornish dairy farmer Mark Oliver says world markets – and farmgate prices – for dairy products are growing. But beef and lamb prices remain fragile finished cattle from processor ABP. In June this year, it was 312p/kg. John Hoskin, a National Beef Association board member, runs a family businesses based outside Dorchester in Dorset and St Austell in Cornwall, where they finish 1,200 cattle a year. He said: “In real figures this means I am now losing £240 on every animal finished, compared with last year. “This scenario is totally unsustainable. Autumn store prices will reflect that loss. As farming is a long-term business we have decided to stomach this loss for six more months and, if the market does not alter, we shall have to make some serious decisions about the future.” In recent months, compared with 2013, beef imports and exports are up 12% and down 27% respectively. The Netherlands, Germany, Poland and Australia are main importers while a strong pound has a detrimental effect on exports. The result is a flood of beef on to the market, depressing home trade. Mr Hoskin believes it will take a while for the situation to come right. “There are fewer suckler females and young cattle on the ground so supply should drive up prices for the farmer,” he said. “However, I cannot see this happening until next year so we shall have to sit tight and continue to cut every cost we can in the meantime.” The dairy industry has also been subject to its share of knockbacks in the past year. Despite a rising global demand, particularly in China for powdered milk products, the prices that processors are paying to their farmers have gone in the opposite direction. A supermarket price war reared its head in March, as Tesco dropped the price of four pints of milk to just £1. Other retailers then followed in Tesco’s footsteps, pushing the retail price closer to the cost of production for many dairy far mers. Another sharp intake of breath was felt throughout the dairy industry the following month, as co-operative Arla amba announced that it would be dropping its milk price by 1.27ppl to 33.74ppl from 28 April, with other processors then following suit. Cornish dairy farmer Mark Oliver, chairman of the NFU South West dairy board, said: “Following a difficult year in 2012, dairy farming made some good progress through 2013 and into the spring of 2014. Dairy farming is now in a different world. World markets for dairy products are growing, milk processors have been investing and trying to tempt farmers to supply them and this has resulted in a fairer price at the farmgate. “However the volitality that we have been much warned about has been in evidence recently. A surge in produc- tion nationally and globally has lead to a significant fall in dairy commodity prices which has lead to producers’ prices falling. The long-term outlook is still for the marketplace to grow, so demand should keep up with supply even as the end of quotas looms,” added Mr Oliver. The value of agricultural land has continued to hold up well, with good soil type, quality and versatility playing a determinant role in the minds of buyers. Throughout Cornwall, Devon, Dorset and Somerset, land sales at Stags in 2013 showed an average price of more than £7,500 per acre. Phil Bicknell, chief economist at the NFU, was optimistic about what lies ahead for South West farming in the next year. He said: “The longterm prospects are pretty bright for agriculture and we have got a lot of potential in terms of our home and export markets.” Mr Bicknell also spoke of a promising outlook for the arable sector in the South West, with yields bouncing back ahead of this year’s harvest. There are also “significant short-term challenges” which farmers will be considering in months to come, including the volatility of prices in the beef and dairy industry. “We’re not an industry without our challenges. We need a farm infrastructure equipped for the long term,” he added. 28 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Higher education Universities raising the bar for ‘customers’ A difficult economic climate and the introduction, in 2012, of higher tuition fees has not halted the growth of the Westcountry’s universities, reports Liz Parks They are under more pressure than ever to deliver cohorts of industry-ready graduates to address the much-publicised skills gap, but the South West’s universities have continued to deliver to students and businesses alike. With two new universities in the region following the Gover nment’s reappraisal last year of the criteria involved, and a growing number of degree courses available at further education colleges, students have more higher education options in the region than ever before. With an emphasis on providing value for money for students – now increasingly seen as customers – investment levels have remained high at the University of Exeter. As the only university in the Westcountry to be part of the prestigious Russell Group, Exeter wants to promote its research excellence – which means investing in the best facilities, equipment and staff. In the last year, the university has opened its £27.5 million Research, Innovation, Learning and Development building, in partnership with the Royal Devon & Exeter NHS Foundation Trust and partfunded by the Wellcome Trust and Wolfson Foundation. This year sees Exeter focused again on a large-scale capital spend programme with a £50 million construction drive now under way including the Living Systems Institute on the Streatham campus and the South Cloisters development of accommodation, study and teaching space on the St Lukes campus. The university will be focusing on the results of the Research Excellence Framework in December, where it is hoping to be ranked highly. As well as seeing its income rise to £300 million, the university is also working on increasing its partnerships with business including the Met Office, IBM and Shell. The latest of these includes a £2 million research partnership with AstraZeneca. Vice-Chancellor Professor Sir Steve Smith said: “The last year has been another highly successful one for the University of Exeter and one in which we continued to increase our contribution to the local and regional economy, a figure which currently exceeds £600 million. “The higher education sector is set to become increasingly competitive and we, like other universities, will have to face the twin challenges of political uncertainty about the level of fee income and increasing pension contributions. However, we are already plan- ning for the future and I am certain that the university will continue on its upward trajectory for many years to come.” One of the region’s new universities, Falmouth, has also enjoyed a strong showing this year. In May, the creative sector-focused institution launched Alacrity Falmouth, a new graduate entrepreneurship programme which is part funded by the European Regional Development Fund. The pilot programme is designed to foster the next generation of British digital games companies and catalyse growth in this emerging sector in Cornwall. Graduates will have the chance to create their own company and benefit from capital, support, mentoring and bootcampstyle training so that they leave as directors and shareholders in a viable business. During this period they will also have the opportunity to complete a Masters in Business Entrepreneurship. The Alacrity approach, first established in Canada has a strong track record of incubating high-growth new businesses in the technology sector using a ‘market-led’ model of innovation. Falmouth is the first organisation in England to apply it in practice. Falmouth has also created more business-focused under- ‘The sector is set to become increasingly competitive’ Professor Sir Steve Smith graduate courses, including a degree in business entrepreneurship. The ‘no lecture’ course uses the European Team Academy model of learning in which students set up and run a business supported by mentors and coaching. Falmouth’s Academy for Innovation & Research, which aims to promote closer working between the university and businesses, has now worked with more than 100 firms since it opened in 2012, including via Knowledge Transfer Partnerships. Earlier this year, a study by Oxford Economics found that Falmouth University and the University of Exeter in Cornwall have together contributed £491 million to the county’s economy between 2002 and 2012. Plymouth University has also continued its focus on enterprise and forging a role as a key economic driver for the region, including playing a leading role in the City Deal initiative. This year has also seen the university progress its £7 million performing arts centre, which is due to open in time for the new academic year. And like Exeter, Plymouth has worked with AstraZeneca, taking over its lab at Brixham, with plans for research into marine, environmental science and biomedicine. GAIN Business Engagement Service However big or small your business and whatever your question, Call us on: 0800 073 2020 or email us: info@gaininbusiness.com The Business Engagement Service is your gateway to the Peninsula City Deal Growth Hub, bringing everything and everyone a business needs to know into one place. ‘I would highly recommend the services of the GAIN Business Engagement Service to any individual looking to start their own company.’ Kate Falcus, Owner - The Cornwall Stoneware Company ‘It is very helpful to have all the information about the different grants and business support programmes in one place’ Mike Poole, Director - Autonaut Sign up to the GAIN digital exchange now to be part of a growing and dynamic business community. www.gaininbusiness.com www.gaininbusiness.com WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 29 Food and drink Top producers feeding the trend for traceability Sarah Pitt looks at how the food and drink sector in the region has fared over the past 12 months, and how new markets are being reached by inventive entrepreneurs Just as the wider economic picture is beyond the control of individual businesses, so is the weather. And as the green shoots of economic recovery began to emerge as the start of 2014, so the region was battered by a series of storms which put that recovery in doubt. The washing away of the railway line at Dawlish looked like it might be disastrous for the tourist industry, including cafes and restaurants and the food producers who supply them. Luckily, Easter was late this year and all the stops were pulled out to get the train service running again by then. Ruth Huxley, who runs promotional organisation Cornwall Food and Drink, said this was a huge relief to her hospitality industry members. “Easter was good, there was a renewed vigour and confidence and the cafes and restaurants did very well out of it,” she said. Jamie Oliver’s Fifteen, on the beach at Watergate Bay near Newquay, was among the establishments that did well, she said. But the last-minute nature of the success, nail-biting for the businesses keeping the tourists fed and watered, was part of a wider trend that was here to stay, she warned. “Holidaymakers are making their minds up much later about coming down here, waiting to see what the weather is going to do. It makes things much more on a knife edge for businesses.” In fact last summer’s surprise hot spell – the first sustained period of settled sunny weather in years – was a welcome fillip for her members battered by the recession. But it’s anyone’s guess what this summer will bring. “It can work in your favour if there is good weather, but equally it can be disastrous if the weather is not good,” said Ruth. While the food economy related to tourism may be at the whim of the weather, there is a steadier trend to be observed in exporting Westcountry food and drink to the wider world. “One of the things we have noticed is the demand for Cornish food from elsewhere,” said Ruth. She cited the example of Launceston-based butcher Philip Warren, who sells Westcountry beef and lamb to restaurants in the capital, including the Pitt Cue Company, a trendy new joint specialising in meaty feasts. “Philip is an exceptional butcher and he was telling me recently that these chefs in London really do want Cornish meat,” she said. “There is a particular demand for speciality ways of hanging and ageing the meat. “Philip is a farmer himself, and he works with the farmers on the moor. He prefers their meat because it tastes better because the animals have lived on the moorland herbage, so he pays them more – and demand for that from the chefs has snowballed,” she said. “One of the things that may have helped is the big trend for meat eating in restaurants – gourmet burgers and ribs, really good quality meat – like the Pitt Cue Company.” Members organisation Taste of the West has set up an advice service to help members looking at exporting their wares to emerging markets, such as Hong Kong and China. “Selling our amazing produce to counties with a high growth and higher disposable incomes is an opportunity not to be missed,” said chief executive John Sheaves. Cheesemaker Mary Quicke, of Newton St Cyres in Mid Devon, agreed that marketing Westcountry produce to customers abroad is where the growth is for businesses like hers. China might take a little longer as the traditional view, reputedly, is that “cheese smells like off milk”, but the Americans can’t get enough of her traditional cloth-bound long-aged cheddar. “We are now exporting 31% of our cheese,” she said. “The States is the largest – America seemed to have come out of recession a bit sooner than us, Mary Quicke of Quicke’s Cheeses, which exports 31% of its cheese. Below: Tor Amran and Lucy Jones of the Cornish Food Box Company and Australia didn’t really have a recession. “In Britain it has become more difficult with the supermarkets. Waitrose, who we supply, has become much harder edged than it used to be. The thing that really seems to be developing is the independents and the exports.” Mary, who won best cheddar at the British Cheese Awards at the Royal Bath and West Show in May, is one of only a handful of cheesemakers who still make traditional clothbound cheddars. It is a product that is received particularly well in the States, where her regular newsletter, Mary’s Dairy Diary, goes down a storm. “I think it is an extension of ‘buy local’ in that the cheese belongs to a place that you know. That place you know might be on another continent, but it is still a place you know,” she said. Another growth industry for local food producers, meanwhile, has been in selling their wares – in more convenient ways – to the people who live in the region all year round. It has been a year of expansion for sisters Tor Amran and Lucy Jones, who run the Cornish Food Box Company, and have moved into larger premises with a shop in Truro and are planning to launch a supermarket-style website later in the year. They sell meat, fish, dairy products, vegetables and fruit and baked goods from local producers to customers in food boxes delivered to their homes. The sisters grew up on a dairy farm near Porthleven in West Cornwall, and their business is all about supporting other local businesses, said Tor. “I went to school with Tom Sobey who runs Origin Coffee in Helston, and while of course coffee beans are not grown in Cornwall, they are ground and roasted there and that employs a lot of local people,” she said. “So our business is not just about the farmers, it is about supporting all sorts of local producers – we work with 100 of them, and for some of them we are their biggest customers.” Her box customers were overwhelmingly locals, rather than holidaymakers, she said. “Our quietest month is August. We are very much a local business based on local people. We deliver to people in every kind of house, from caravans to mansions, and when people see what it costs they are pleasantly surprised. “It is just normal stuff for normal people – it is not posh and organic – that happens to be grown by the farmer down the road.” 30 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Further education Investment continues in spite of fears over funding Government spending cuts are putting a financial squeeze on the region’s further education colleges but most are still focusing on growth and investment, reports Liz Parks News that the Adult Skills Budget, which funds non-academic education for 19-yearolds and above, will be cut by a fifth by 2015-16 puts the pressure on the Westcountry’s further education colleges. As well as apprenticeships and employment training, this fund includes college courses and means that many of the Westcountry’s further education institutions will have to scrutinise their budgets, courses and staffing levels. Despite a pledge to ringfence funding for schools, the Government has made no such commitment to colleges and, as a result the further education budget has already been cut by £1.1 billion in 2010 and in 2013 another £260 million was cut. But despite these wider challenges, Westcountry institutions remain focused on investing in staff and facilities. City College Plymouth, which is rated 14% above the national average for its apprenticeships, has worked with the city council to launch the Plymouth Apprenticeship Company, which allows smaller businesses to take on an apprentice without employing them. The college, which is part of the business-focused Gazelle Colleges Group, has invested £4.5 million into its engineering facilities and has marked the fifth anniversary of its Employer Endorsement Scheme, which has grown from working with four citybased employers to more than 50 firms based across the country, and further afield. College principal Phil Davies said: “The past year has been an exciting one for the college. Looking forward, there are many challenges ahead, but there is no doubt that the college will continue to play a significant role in delivering the skills that local and regional employers need in this continually changing economic environment. “As a Gazelle College, we are deeply committed to developing students who have the depth of technical abilities that the labour market demands of them. However we balance this with a range of employability skills, ensuring that all our students are able to make a positive contribution to their future employers.” Petroc College, which has campuses in Barnstaple, Tiverton and Axminster, notched up above-average Alevel grades last summer and, in September, the college welcomed the first BA honours degree students for North Devon to its Brannams campus, in Barnstaple. The 35 students are studying City College Plymouth launched the Plymouth Apprenticeship Company, which allows small businesses to take on an apprentice without employing them for professional development degrees in childhood studies, business and management and creative industries. Investment has also continued, with news in November that Petroc had secured £10.8 million of investment from the College Capital Investment Fund, to upgrade facilities for engineering, motor vehicle, tourism, hair and beauty and hospitality students. This work is due to be completed by September 2015. In March, work began at Petroc’s new Future Technologies Centre in Tiverton, a £3 million facility for science and engineering students, which will be finished by the start of the new academic year in September. Principal David Dodd said: “Throughout 2013/14 we continued to develop our provision to meet the needs of learners and businesses in the communities we serve, both with the redevelopment of large parts of our campuses and through the expansion of many of our curriculum areas.” West of the Tamar, Cornwall College has a roll call of 2,400 students and a regional economic impact of £90 million a year. Key achievements this year include seeing the Duchy College Rural Business School being awarded the Queen’s Anniversary Prize in February for its rural vocational training. Also this year, Falmouth Marine School, which is part of the Cornwall College Group, secured £3.6 million of funding from the Skills Funding Agency and European Regional Development Fund to upgrade workshops, classrooms and laboratories at its Killigrew Street base. Investment worth £10 million is also going into the Future Farm, at Duchy College, Stoke Climsland, which will house the Agricultural and Land-Based Skills and Technology Centre, the Dairy Unit and the University Hub. Principal and chief executive Amarjit Basi said: “This success provides an excellent gateway to moving forward with our transformation of the Cornwall College Group, focusing on world-class employer-led education as we strive to become the career college of choice.” South Devon College has celebrated a strong showing in results published by the Skills Funding Agency, which ranked it as the top FE college in England, based on 2012/3 success rates. The college’s high-profile South West Energy Centre is now up and running and has already won a slew of awards including Eco Project of the Year and Building of the Year at the Michelmores/Western Morning News Property Awards. It was highly commended at the Sustainable City Awards. The college has a workforce of 800 and contributes £30 million a year to the local economy. Principal Stephen Criddle said: “The focus at South Devon College is to help students find gainful employment, and we are very proud of our fantastic record in devel- oping generations of skilful and qualified practitioners.” Exeter College achieved a grade one ‘outstanding’ ranking in its latest Ofsted inspection. The college has 5,500 fulltime students as well as 5,900 adult learners and a workforce of 648 staff. It is now working with the University of Exeter to develop a new specialist maths school, which will open in September 2015 as a centre of excellence for 16 to 19-yearolds who will go on to study for degrees in this area. It has also invested in the Michael Caines Academy, which opened in September 2013, a new sports hall due for completion in January 2015 and a new sports hub at Exwick. College principal Richard Atkins, said: “Our A-level and vocational results, property developments and improvements to facilities reflect the college’s determination to provide all our students with the best education and training to enable them to achieve their full potential.” WESTERN MORNING NEWS THURSDAY JULY 3 2014 31 WMN-E01-S4 Sponsors Focus on West firms is yardstick for the economy BY JERRY O’SULLIVAN Chairman of Bishop Fleming By applying very strict rules on how we compile the Westcountry’s Top 150 Companies list, a very telling picture emerges about the unique profile of this region’s business base. Unlike many company league tables, this Top 150 is geared to the number of employees working in the Westcountry - a crucial yardstick for the regional economy. Our team has ignored any temptation to include major employers in the public sector, or the huge companies, like EDF and BT which employ large numbers in the Westcountry, but are not based here. Instead, they have concentrated their research solely on businesses which have their hubs in Devon and Cor nwall. To ensure maximum accuracy, the team managed to speak by ‘phone with more than 80% of the Top 150 companies to double-check statistics. The result is a list of the region’s 150 biggest homegrown employers, with supporting statistics on their business performance, from which it becomes clear that the Westcountry has a unique business community profile, and that this profile explains why and how the Westcountry is out-performing other regions towards the UK’s recovery. What’s so unique about this region’s business base? We have just five publicly listed companies and only 1% of Top 150 businesses generate more than £1 billion of annual turnover. The biggest proportion of our Top 150 companies (24%) have a turnover of less than £10m, with the next biggest number (22%) turning over less than £20m. It may surprise some that the biggest sector for our Top 150 businesses is manufacturing (30%), followed by retail & wholesale (22%), and leisure & tourism (11%). This does not negate the massive importance of agriculture to the Westcountry, but the very nature of that sector means that only 2% of farming businesses are big enough to feature in this listing. Another interesting feature of this region’s Top 150 employers is that 86% are UK owned. Of the remainder, the USA is the biggest single overseas investor (4%), with almost equal holdings (1 to 2%) by France, Germany, Japan, Canada, Ireland, Luxembourg, the Netherlands, and Spain. Over the past year, there have been very few changes to the Top 30, other than minor shifts in position reflecting slight alterations to employment numbers. This highlights an underlying stability and strength of our largest private companies to withstand the challenges of recent years and to grasp the opportunities emerging from the recovery. This year’s list also demonstrates how that recovery is gathering momentum. Over the past twelve months, our Top 150 companies have collectively increased their turnover by 1.6% to more than £9 billion (an increase of more than £1 billion since 2011). It’s a similar story for employment numbers, which have grown by more than 2% to almost 56,000. This is only the increase achieved by our Top 150 companies: if we were to delve into the far larger number of Westcountry businesses that are too small to feature in the Top 150 list, the growth in the region’s employment could be hugely impressive. This is a vital point about the Westcountry’s unique business secret, reinforced by the fact that most of the 18 new entrants to this year’s Top 150 list are fast-growing manufacturing companies. This region is not home to listed giants, but it IS home to growing numbers of innovative entrepreneurs who want to enjoy our quality of life while producing successful new products and services. And it is home to hundreds of owner-managed businesses, who can respond more nimbly than massive corporations, to challenge and change. Top 150 businesses in Devon and Cornwall by sector 2% 3% 2% 1% 1% Manufacturing 4% Wholesale and Retail 30% 5% Leisure and Tourism 5% Business Services Health and Social Work Transport, Storage and Communication Community, social and personal service activities 5% Property and Construction Media and Creative Industries 9% Engineering Mining and Quarrying Agriculture, Hunting and Forestry 22% 11% Electricity, Gas or Water Supply Top 150 businesses in Devon and Cornwall by turnover 3% 1% 1% 7% £1m - £9m 24% 3% £10m - £19m 5% £20m - £29m £30m - £39m £40m - £49m £50m - £74m £75m - £99m 9% £100m - £249m £250m - £499m £500m - £999m 22% 11% £1,000m and above 14% 2% 4% 2% 1% 1%1% 1% 1% 1% Top 150 businesses in Devon and Cornwall by country of ownership UK USA France Germany Japan Canada Ireland Luxembourg Netherlands Spain 86% 32 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 33 WMN-E01-S4 Top 150 list 2013 (2012) 1 (1) 2 (2) 3 (3) 4 (4) 5 (14) 6 (5) 7 (6) 8 (7) 9 (8) 10 (9) 11 (-) 12 (10) 13 (11) 14 (13) 15 (12) 16 (15) 17 (17) 18 (16) 19 (19) 20 (18) 21 (20) 22 (25) 23 (22) 24 (27) 25 (26) 26 (30) 27 (24) 28 (21) 29 (45) 30 (29) 31 (32) 32 (34) 33 (33) 34 (65) 35 (36) 36 (44) 37 (42) 38 (35) 39 (43) 40 (79) 41 (57) 42 (37) 43 (70) 44 (46) 45 (52) 46 (48) 47 (49) 48 (41) 49 (47) 50 (54) 51 (40) 52 (53) 53 (51) 54 (55) 55 (56) 56 (50) 57 (61) 58 (76) 59 (-) 60 (62) 61 (58) 62 (68) 63 (66) 64 (67) 65 (63) 66 (73) 67 (93) 68 (69) 69 (105) 70 (102) 71 (71) 72 (74) 73 (107) 74 (75) 75 (78) PositionCompany Name Devonport Royal Dockyard Ltd / Babcock International Grp PLC Princess Yachts International PLC Pennon Group PLC Cornwall Care Limited Newcross Nursing Group Limited Flybe Group PLC Imerys Minerals Limited Percy R Brend & Sons (Holdings) Limited St.Austell Brewery Company Limited Trago Mills Limited White Rose UK Limited Gregory Distribution (Holdings) Limited Helston Garages Group (Management) Limited Centrax Industries Limited Norbord Limited Mole Valley Farmers Limited Vospers of Plymouth Limited First Devon & Cornwall Limited Actavis UK Limited South West Highways Limited Howmet Limited WRIGLEY UNO UK Limited Eden Project Limited Wrafton Laboratories Limited / Perrigo UK John Heathcoat & Company (Holdings) Limited Gillett's (Callington) Limited H.Tempest Limited W.C. Rowe (Falmouth) Limited CDS (Superstores International) Limited The Barden Corporation (U.K.) Limited John Fowler Holidays Limited Warrens Bakery Limited Torquay Leisure Hotels Limited Otter Nurseries Limited Foot Anstey LLP Fine Tubes Limited Francis Clark LLP Mill Auto Supplies Limited Swallowcourt Holdings Limited Devon & Cornwall Media Rittal-C S M Limited Ashfords LLP Sunshine Care Ltd British Ceramic Tile Limited Bandvulc Tyres Limited Michelmores LLP CWC (UK Holdings) Limited Pendennis Shipyard Limited H. Days Holdings Limited Manor House Hotel (Okehampton) Limited EMCAS Tdk-Lambda UK Limited Seafood Trading Limited Kawasaki Precision Machinery (UK) Limited Modus Care Limited Bott Limited UTC Aerospace Systems / Atlantic Inertial Systems Limited Red Hotels Limited David Hunt (North Devon) Limited Riverford Organic Farms Limited Ukrd Group Limited Exeter and Devon Airport Limited Ocean Housing Group Limited Toshiba Carrier UK Limited Rawle Gammon & Baker Holdings Limited Stovax Heating Group Limited Stephens Scown LLP Lang & Potter (Holdings) Ltd Twofour Group Limited Goonvean Holdings Limited H R Jasper & Son (Holdings) Limited E. & J. W. Glendinning (Holdings) Limited Broad Oak Toiletries Limited Styles & Brown / Axminster Power Tool Centre Limited Interfish Limited Employees in Devon & Cornwall Latest Turnover (£000’s) Type of Organisation 4,257 2,300 1,477 1,366 1,242 1,158 1,136 1,096 1,043 966 915 892 817 815 786 750 663 642 608 606 573 508 504 492 489 489 480 450 448 445 441 440 400 394 394 392 389 385 369 366 361 351 350 345 339 337 336 332 327 312 303 301 289 284 282 281 280 276 274 273 265 264 260 259 256 255 250 250 247 247 240 239 239 230 225 570712 249906 1233100 25162 45200 614300 157741 47458 116562 86370 25534 123093 400000 96185 225000 400000 207900 23731 180324 85600 101533 245188 19128 44331 44518 61906 39696 25094 381903 48618 20488 11685 11510 18669 27500 40511 27000 24906 8698 35269 60005 29516 5500 40653 55795 22280 220646 34165 5197 14595 21711 34281 15100 59710 7571 26314 44053 9049 8694 41046 16851 19107 25279 73069 42389 26487 13500 15286 46967 30850 61606 25525 14000 32867 48760 PLC PLC PLC Limited Limited PLC Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited LLP Limited LLP Limited Limited Limited Limited LLP Limited Limited Limited LLP Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited LLP Limited Limited Limited Limited Limited Limited Limited Limited Country of Ownership Area of Activity UK LUXEMBOURG UK UK UK UK NETHERLANDS UK UK UK UK UK UK UK CANADA UK UK UK Ireland FRANCE USA USA UK USA UK UK UK UK UK GERMANY UK UK UK UK UK USA UK UK UK UK GERMANY UK UK UK UK UK UK UK UK UK UK JAPAN UK JAPAN UK GERMANY USA UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK Engineering Manufacturing Electricity, Gas or Water Supply Health and Social Work Health and Social Work Transport, Storage and Communication Mining and Quarrying Leisure and Tourism Manufacturing Wholesale and Retail Wholesale and Retail Transport, Storage and Communication Wholesale and Retail Manufacturing Manufacturing Wholesale and Retail Wholesale and Retail Transport, Storage and Communication Manufacturing Property and Construction Manufacturing Manufacturing Leisure and Tourism Manufacturing Manufacturing Wholesale and Retail Media and Creative Industries Manufacturing Wholesale and Retail Manufacturing Leisure and Tourism Wholesale and Retail Leisure and Tourism Wholesale and Retail Business Services Manufacturing Business Services Wholesale and Retail Health and Social Work Media and Creative Industries Manufacturing Business Services Health and Social Work Manufacturing Manufacturing Business Services Wholesale and Retail Manufacturing Community, social and personal service activities Leisure and Tourism Business Services Engineering Leisure and Tourism Manufacturing Community, social and personal service activities Manufacturing Manufacturing Leisure and Tourism Wholesale and Retail Wholesale and Retail Media and Creative Industries Transport, Storage and Communication Community, social and personal service activities Engineering Wholesale and Retail Manufacturing Business Services Manufacturing Media and Creative Industries Mining and Quarrying Wholesale and Retail Mining and Quarrying Manufacturing Wholesale and Retail Wholesale and Retail 2013 (2012) 76 (90) 77 (94) 78 (91) 79 (88) 80 (86) 81 (87) 82 (82) 83 (104) 84 (83) 85 (110) 86 (85) 87 (106) 88 (72) 89 (31) 90 (77) 91 (59) 92 (-) 93 (100) 94 (64) 95 (-) 96 (-) 97 (92) 98 (132) 99 (133) 100 (98) 101 (81) 102 (112) 103 (113) 104 (114) 105 (99) 106 (130) 107 (103) 108 (108) 109 (-) 110 (138) 111 (140) 112 (111) 113 (119) 114 (109) 115 (122) 116 (118) 117 (129) 118 (143) 119 (121) 120 (97) 121 (116) 122 (-) 123 (-) 124 (101) 125 (-) 126 (126) 127 (-) 128 (142) 129 (-) 130 (84) 131 (-) 132 (39) 133 (137) 134 (-) 135 (125) 136 (148) 137 (146) 138 (131) 139 (123) 140 (128) 141 (139) 142 (144) 143 (-) 144 (147) 145 (145) 146 (149) 147 (-) 148 (-) 149 (-) 150 (-) PositionCompany Name Scot Group Limited / Thrifty Usave Money Limited Watson-Marlow Limited Southern Healthcare (Wessex) Limited VI - Spring Limited Felix Engineering Limited (Ocean BMW) Grevan Cars Limited Chadwick Brothers Limited / Seasalt Limited Peninsula Care Homes Limited Cornwall Glass & Glazing Limited Cannon Care Homes Limited Hi-Line Contractors S.W. Limited Proper Cornish Limited Theatre Royal (Plymouth) Limited South West Care Homes Limited Western Greyhound Limited Phoenix Learning & Care Holdings Limited Philip Dennis Foodservice Limited Landmark Information Group Limited Champion Groundworks Limited Still Materials Handling Limited Suttons Seeds (Holdings) Limited Bradleys Group Limited Stonehaven (Healthcare) Limited China Fleet Bray Leino Limited PRO - Direct Group Limited Aero Stanrew Limited Morleigh Limited Midas Group Limited Malcolm Barnecutt Bakery Limited Bishop Fleming LLP Sparex Limited E T Holdings Limited / Evans Transport Vistgate Limited Merlin Cinemas Limited Banburys Limited Hawkins Motors Limited Southern England Farms Limited Graphic PLC Securi Guard Limited Roadform Civil Engineering Company Limited Nettleton Holdings Limited / Fistral Beach Hotel & Spa Original Style Holdings Limited Watergate Bay Hotel Limited Thomas Westcott Samatt Limited Golden Coast Sporting Villas Ltd / Woolacombe Bay Holiday Pks Wilton Bradley Limited The Blue Sea Food Company Limited Plessey Semiconductors Limited Centek Holdings Limited Dartington Crystal (Torrington) Limited Torcare Limited Appleby Westward Group Limited Allan Sichel Limited / Lowman Manufacturing Company Limited West Pharmaceutical Services Cornwall Limited Torquay United Football Club Goodridge Limited Devonshire Pine Limited B B & B Leisure Parks Limited / Woodlands Home Hardware Southwest Limited Cornwall Airport Limited BVJ Limited (Otter House & Calendar Club) Falfish Limited Crantock Bakery Limited The Eurotech Group PLC SB Holdings (Exeter) Limited / Shauls Bakery Porthia Group South West Communications Group Holdings Limited B.A.I. (U.K.), Limited E.I.C. Group Limited Allen & Heath Limited Steve Hoskin Construction Limited J+S Limited Employees in Devon & Cornwall Latest Turnover (£000’s) Type of Organisation 224 218 217 216 215 215 215 214 212 212 212 210 208 207 207 201 200 200 200 200 196 195 195 193 193 190 190 190 189 188 188 188 187 186 184 184 184 182 179 176 175 175 174 173 172 166 166 166 165 164 159 158 157 156 153 152 150 150 150 150 150 149 148 147 144 144 143 142 142 141 141 140 140 138 136 88742 9355 36106 4710 36600 26211 82821 15940 5162 12730 5374 8881 13399 18474 5684 11100 2218 30771 32815 10000 48923 16517 7492 4551 3729 55100 43536 15481 4310 180540 6250 16635 31915 20011 29722 4853 6413 59695 13379 11272 7169 14469 5391 16109 6481 8250 7446 6812 16248 8940 7886 21443 8457 2705 129982 36777 34596 2230 33913 15234 3279 26702 7501 37308 30700 10529 11077 3414 3285 18910 12235 8507 29846 17635 12646 Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited LLP Limited Limited Limited Limited Limited Limited Limited PLC Limited Limited Limited Limited Limited Partnership Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited Limited PLC Limited Limited Limited Limited Limited Limited Limited Limited Country of Ownership Area of Activity UK UK UK UK SPAIN UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK FRANCE UK UK UK UK UK UK UK UK UK UK USA UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK UK USA UK UK UK UK UK UK UK UK UK UK UK UK UK France UK UK UK UK Transport, Storage and Communication Business Services Manufacturing Community, social and personal service activities Manufacturing Manufacturing Wholesale and Retail Wholesale and Retail Health and Social Work Manufacturing Health and Social Work Agriculture, Hunting and Forestry Manufacturing Leisure and Tourism Community, social and personal service activities Transport, Storage and Communication Community, social and personal service activities Wholesale and Retail Business Services Property and Construction Wholesale and Retail Wholesale and Retail Business Services Community, social and personal service activities Leisure and Tourism Media and Creative Industries Wholesale and Retail Manufacturing Health and Social Work Property and Construction Manufacturing Business Services Wholesale and Retail Transport, Storage and Communication Wholesale and Retail Leisure and Tourism Wholesale and Retail Wholesale and Retail Agriculture, Hunting and Forestry Manufacturing Business Services Property and Construction Leisure and Tourism Manufacturing Leisure and Tourism Business Services Leisure and Tourism Leisure and Tourism Wholesale and Retail Wholesale and Retail Manufacturing Manufacturing Manufacturing Health and Social Work Wholesale and Retail Manufacturing Manufacturing Leisure and Tourism Manufacturing Manufacturing Leisure and Tourism Wholesale and Retail Transport, Storage and Communication Wholesale and Retail Manufacturing Manufacturing Manufacturing Manufacturing Property and Construction Business Services Leisure and Tourism Manufacturing Manufacturing Property and Construction Manufacturing 34 WMN-E01-S4 With Francis Clark, you’re the winner At Francis Clark, we’re used to winning. Our latest award, for best VAT team in the 2014 LexisNexis Taxation Awards, speaks volumes about the calibre of our team and their broad expertise. However, we know that awards mean nothing to our clients if they’re not accompanied by results and this is why we’re just as proud of the game-changing advice and practical support we offer individuals and organisations. We have offices in: Exeter Plymouth Salisbury Taunton Tavistock Torquay Truro For example, we advised the Exeter Royal Academy for Deaf Education on the VAT position of the charity’s multi-million pound new-build project. By negotiating with HRMC, we successfully secured an agreement that costs could be zero rated, saving around £3m of charitable funds – money that can now be used to help even more deaf children. If you’d like to talk to us about how we can help you save funds, get in contact today. We look forward to hearing from you – and winning you the result you need. francisclark.co.uk WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 35 Listed companies Turbulent year for West’s listed companies BY JAMES FINNEGAN, Corporate Finance Partner at Bishop Fleming It is a curious feature of the Westcountry – Devon and Cornwall – that it has so few publicly listed companies compared to almost any other region. In the past 12 months, that small number has grown from four to five, with the relocation to Exeter of Blur Group PLC. Only two are listed on the full London Stock Exchange, with the other three being listed on AIM (the Alternative Investment Market). But all five have had a fairly bumpy ride. The region’s newest listed company, Blur Group, floated on AIM in late 2012. Providing a web-based formula for businesses to buy, sell, and pay for services from marketing to technology, Blur Group has seen a significant fall in its stock price, with 2013 results delayed but predicted to show a $6.3 million loss, and a “large project” delayed and causing a further drop in share price. Arguably the Westcountry’s most successful listed company, Pennon Group, is the name behind South West Water and Viridor Waste Man- ‘There are now more companies seeking access to capital’ James Finnegan of Bishop Fleming agement. They, too, saw declines in their share price throughout 2013, after Viridor announced reduced demand for recycles and more than 150 redundancies. Despite a £180 million drop in profits since 2012, LSE listed Pennon’s shares have been rising steadily and are close to their former peak of 760p. Sutton Harbour Holdings is the AIM listed property and development company that used to own Air South West and run Plymouth City Airport. Those aviation deviations proved costly, and the company is now battling to restore its core strengths. Over the past three years, however, their turnover has dropped by £30 million, with a similar decline in profits. They are now seeing some recovery from the sharp drop in their share price, which stands at about 30p, with proposals to redevelop the former airport and revised plans for Plymouth’s waterfront “boardwalk”. The biggest brand among the Westcountry’s small clutch of listed companies is Flybe Group PLC, the Exeterbased European airline listed Flybe, above, has had a turbulent flight this year; while Pennon, owner of the Viridor group, below, saw declines in their share fall in 2013 Listed Companies in Devon & Cornwall Business Name Turnover Number of employees Main Exchange Pennon Group PLC £1,201,100.00 4,584 London Stock Exchange Main Market Flybe Group PLC £614,300,000.00 2,667 London Stock Exchange Main Market Blur Group PLC £1,727,000.00 37 AIM Sutton Harbour Holdings PLC £7,039,000.00 35 AIM Heavitree Brewery PLC £7,231,000.00 14 AIM on the LSE, which has experienced a turbulent flight in the past year. While turnover remains steady, losses grew from £6 million in 2012 to £40 million in 2013. They have undergone a recent boardroom reshuffle, including a new CEO and Finance Director, and have renewed their branding. Share prices have recovered from a low of 40p to about 140p – still short of their height in 2011. Smallest of the Westcountry’s public companies is AIM listed Heavitree Brewery PLC, which has low trading volumes and, consequently, few movements in share price. They have shifted their focus from running pubs to owning tenanted outlets. Their turnover and, to a lesser extent, their profits remain fairly steady: but profit is still below pre-2012 levels. So what can be learned from this review of the Westcoun- Best large regional firm in the UK Odeon try’s small clutch of listed companies’ experience of the past year? With the region’s economy gaining in strength, there are now more companies seeking access to capital. Indeed, we are assisting more businesses who are seriously considering a public listing, and all that goes with that process. However, a public listing comes with greater scrutiny and higher costs, which may be undesirable for many medium sized firms at a time when there is a strong appetite among private equity investors to back growing businesses. It is a feature of Westcountry fast-growth companies that they have thrived on independence from the constraints of being publicly listed. Private capital is likely to remain a better choice for them than the costly straight-jacket of a public listing. 36 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 37 Babcock Positive news, despite the Devonport question mark The South West’s biggest employer recorded another healthy year’s trading. As Mike Bramhall reports, the future is looking good for Babcock, despite continuing uncertainty over its Devonport facility The company which operates Devonport Dockyard recorded a “top-class” financial performance, making a 9 per cent profit in the last financial year. Babcock International group, the operator of Devonport Dockyard and Appledore Shipyard, published its full year-end results in May with revenue up 9 per cent to £3.5 billion and operating profit also up 9 per cent to £378 million. But with next year’s Strategic Defence and Security Review (SDSR) – which will look at all aspects of the UK’s defence sector – on the horizon, uncertainty shrouds the dockyard facility, with politicians and military leaders in Plymouth gearing up for another battle to safeguard defence jobs and warships. Babcock International group, Devon and Cornwall’s biggest employer, reported a healthy year’s trading. The company published its full year-end results in May, with chief executive Peter Rogers hailing the company’s “top-class financial performance”. He said: “Babcock maintained its record of delivering strong revenue and profit growth, with all our divisions making progress, building on our leading position in engineering support services. “We produced a top-class financial performance, driving strong cash flow and cash conversion, delivering another year of growth in shareholder value. Our markets remain buoyant and we enter the new financial year with a powerful platform for further growth in the UK and overseas. “Building on the strong growth in revenue and earnings delivered in the 2013/14 financial year, the board is confident the group will continue to make further strong progress in the 2014/15 financial year.” The same month, the first ship to be built at Appledore Shipyard in 12 years was handed over to the Irish Naval Service. The LE Samuel Beckett was the first completed ship to be built at the yard since 2002. Andrew Hamilton, shipbuilding director, Warship Programmes, said at the time: “LE Samuel Beckett is the first ship to be built, complete with weapons fit, at Babcock’s Appledore facilities. The last ship completed here was HMS Enterprise, the sister ship of HMS Echo, in 2002. “The successful completion of this vessel for our customer, the Irish Naval Service, is testament to the skills, dedication and workmanship of the entire team here in Appledore.” Babcock also announced it is supporting a musical extravaganza in Plymouth later this month celebrating 350 years of Royal Marines in the ‘We produced a top-class financial performance’ Babcock chief executive Peter Rogers South West. The Devonportbased marine engineering giant is lead sponsor of the RM350 South West Proms, a four-night celebration taking place at Plymouth Albion RFC’s Brickfields stadium from July 16 to 19. The sponsorship is aimed at supporting the strong relationship Babcock – the largest supplier of support services to the Ministry of Defence and Royal Navy – has with the armed forces and the Plymouth community. The aim of RM350 South West Proms is to raise money for Plymouth Drake Foundation and for The Royal Navy and Royal Marines Charity. Babcock plays a key role in the £8 million University Technical College Plymouth – a new concept in education set up by the Government in a bid to train the scientists and engineers of tomorrow. The college opened last September with 100 Year 10 students, and 50 Year 12 stu- Far left: Defence Secretary Philip Hammond chats with the crew of HMS Vengeance during a visit to Devonport Dockyard, above, where the nuclear submarine is undergoing a refit and refuel dents, and runs projects with a number of city firms, including engineering graduates from Babcock. In March, Babcock was announced as Plymouth’s Half Marathon headline sponsor. Phil Jones, managing director of Babcock, Naval Bases, said: “This leading community event provides an opportunity for runners of all abilities to take part in an exciting and fun event which in turn raises a fantastic amount of money for both nominated and individual favourite charities.” Among the runners were some of Babcock’s own employees. A busy year at the Devonport facility saw Babcock successfully complete the largest maintenance programme undertaken to date, on Trafalgar class submarine HMS Torbay. The two-year RAMP programme – Revalidation and Assisted Maintenance Period – at Devonport Dockyard, involved 513,000 man-hours of work, as well as a significant subcontract requirement for equipment upgrades, overhauls and commissioning. During the RAMP, HMS Torbay received 27 upgrades and improvements in addition to undergoing a substantial maintenance programme. The work ensured that the submarine is operationally safe and ‘fit to fight’ for the rest of her extended commission. Work undertaken while Torbay was in dock last year included examination of the hull and ship’s systems including the reactor primary circuit. The weapons and communications programme included sonar system improvements, a full overhaul of the torpedo tubes, and improved communications for the vessel when in port. Other work included a planned reactor system modification led by Rolls-Royce and supported by Babcock. In February, Babcock began work on a 15-month refit period for HMS Monmouth at Devonport, bringing to four the number of concurrent support periods now underway on Royal Naval ships at Babcock’s Devonport dockyard. The refit will involve a number of upgrades and improvements to significantly improve the frigate’s sustainability and fighting capability. Also in March the Ministry of Defence announced it is to invest around £120 million at Devonport Dockyard to refuel Britain’s ageing nuclear submarine fleet after a leak was found in a test reactor in Scotland. The money, to be paid over six years, is to pay for an unscheduled nuclear reactor refit on HMS Vanguard. Another £150 million could follow if more submarines are in need of a replacement reactor. A decision will be taken by 2018. Defence Secretary Philip Hammond told the House of Commons that HMS Vanguard, the oldest nuclear sub- A vital part of our team marine, will be refuelled in Devonport during its planned deep maintenance refit in 2015. The Secretary of State said the impact on jobs in Plymouth would be “modest”, but pointed out it would provide an additional three-and-a-halfyear contract after work on HMS Vengeance is completed in the same year. ‘Fight for Devonport continues and we must remain vigilant’ Gary Streeter MP The vessel’s reactor will be refuelled at a cost of £120 million, and a further £150 million will be spent at two sites – principally Devonport – to ensure other nuclear submarines can also be refuelled if needed. Mr Hammond said a decision on refuelling the next oldest submarine, HMS Victorious, would not need to be taken until 2018. ShelterBox However it is the looming SDSR which is causing concern among the workforce. The results of the last review in October 2010 resulted in wide-ranging cuts to the UK’s armed forces in a bid to plug a £38 billion defence overspend. While the Government decided to keep all three of the UK’s naval bases open, that decision had a knock-on effect on other areas of defence. Devonport Naval Base’s entire fleet of four Type 22 frigates (HMS Cumberland, HMS Cornwall, HMS Chatham and HMS Campbeltown) was scrapped. The Government also announced that at any one time either HMS Bulwark or HMS Albion would be tied up alongside on ‘extended readiness’. The last SDSR also revealed that the MoD would cut tens of thousands of armed forces personnel and civilian staff, and that Devonport’s Trafalgar class submarines would be relocated to Faslane in Scotland by 2016. This has still not taken place. While the forthcoming review is unlikely to be as harsh, concerns still remain in the dockyard and naval base. Workers fear what the review will mean for work, and associated jobs. South West Devon Conservative MP Gary Streeter said: “It’s the biggest battle we will ever face locally – the battle to preserve our armed forces. The fight for Devonport does continue, and we must remain vigilant. Thankfully I don’t think the outlook is as grim as it was the last time around. “It is important that Plymouth continues to fight for budget increases for the Navy, and for more navy assets.” Ultimately Mr Streeter said he thinks the forthcoming SDSR will “provide for growth” as opposed to the previous defence review. Stonehouse-based Major General David Hook CBE was an integral part of the last SDSR while working as the ‘head of navy resources and plans’. Maj Gen Hook has said he remains optimistic about next year’s review. He added: “It’s difficult to say [how Devonport will fare]. But in my view, with its shipping and the Royal Marines, it should have a very bright future.” He said the “big decision” will be where the new generation of Royal Navy frigates will be based. The Type 26 Global Combat Ships – currently in the design process – are described by the Royal Navy as being the “workhorses of the future Royal Navy” replacing Devonport’s existing Type 23 frigates. They are due to arrive from 2021 onwards. Oliver Colvile, Tory MP for Plymouth Sutton and Devonport, said: “George Osborne recognises the importance of Devonport in terms of local employment and protecting the defence of the realm. We now need to make sure we fight for the Type 26s to be located here.” Alison Seabeck, shadow defence minister and Labour MP for Plymouth Moor View, said: “Plymouth is in a much better place than it was ten years ago when there was a great deal of uncertainty.” 38 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Sponsors Regulations and exemptions set down by the European Parliament in Brussels, above, can be a potential minefield for organisations and bodies meant to benefit from them, says Marc Shrimpling of Foot Anstey Expert advice can help jump EU hurdles Tales of exciting and worthwhile projects that require public funds being postponed or abandoned as a result of European Union regulations will be painfully familiar to many in the South West. Even when public bodies have a designated pot of money to invest, EU rules have often been a seemingly insurmountable obstacle to getting money into the hands of the very organisations who would use it to invest in the South West economy, delivering much-needed growth and jobs. The overall objectives of the EU’s state aid rules are clearly laudable: to promote a levelplaying field for enterprises and to ensure that public funding is invested in projects that deliver value-for-money and positive outcomes in the wider public interest. However, navigating a path through the complex regulations which implement these objectives Marc Shrimpling, Associate at Foot Anstey, on why the firm has invested in EU expertise to help South West businesses seize new opportunities can be hugely challenging and there are serious financial and reputational consequences if the rules are breached. Many organisations feel that the time and resource required to achieve legal compliance are disproportionate, or even prohibitive. In recent months, the EU has published a series of new regulations which redefine the extent to which public money can be invested in local economies and businesses. The aim of this package of reforms – part of the EU’s wider State Aid Modernisation plan – is ostensibly to streamline the rules and thereby make it easier for public funding to be invested in worthy local initiatives. The European Commission now intends to focus its limited resources on scrutinising the huge subsidies paid to multi-national organisations, such as in the banking sector, which have the biggest impact on the EU internal market. These reforms represent good news for the South West. In particular, all of Cornwall and neighbouring parts of Devon have been designated as ‘Assisted Areas’ until 2020. This means that organisations planning to invest in these regions may be entitled to receive up to 45% (in Cornwall) or 30% (in Devon) of the project’s costs as a public subsidy without breaching EU state aid rules. In addition, there are new exemptions to the state aid rules which should make it much easier for public bodies to invest in local infrastructure, innovation centres, renewable energy providers and SMEs. These new rules sit along- ‘These reforms represent good news for the South West’ Marc Shrimpling side other existing mechanisms which can continue to be utilised to ensure compliance with EU law, including: the de minimis Regulation, which enables companies to receive up to 200,000 Euros of public support; funding of valuable public services which would not be viable without public intervention; and, public investment on terms which would be acceptable to a private investor in similar circumstances. Nevertheless, the EU rules governing these various “safe harbours” remain complex and it is imperative to obtain expert advice from legal advisers who truly understand the process. Foot Anstey can now offer specialist advice on EU state aid and competition law. This is another example of the firm’s commitment to “adding value” to its proposition, with a focus on specialist skills that can unlock real benefits for our clients in the South West. We believe that organisations based in the South West should be able to source exceptional services locally. This includes exceptional legal advice. When the firm is able to provide an “end-toend” service to its clients, City College Plymouth ... your first choice for training If you would like to find out how City College Plymouth can support your business success, please call 01752 305026 or e-mail employers@cityplym.ac.uk even when relatively niche specialisms are in play, it is able to cement a valued relationship which contributes to our regional economy. By responding to the needs of its clients for specialist EU law advice, the firm is demonstrating its long-term vision as a business with the best people supporting the strongest client relationships here in the South West. Marc Shrimpling has a wealth of premier experience advising both public bodies and private organisations on the investment of public funding in compliance with EU law. Marc understands the EU regime and is able to translate this into practical solutions for public and private organisations to take forward. This complements our expertise in public sector procurement and investment, which was also recently bolstered by the appointment of procurement partner James Falle. WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 39 Cornwall Glass and Glazing Family values at the root of glazing firm’s success story A family-run Cornish glazing firm bucked the national trend by taking on workers and expanding in the teeth of the recession. No wonder the future is looking bright, as Mike Bramhall reports Cornwall Glass and Glazing has shattered the myth that recession forced every major employer to cut jobs in the South West. Because not only did it hold on to its workforce as the region was battered by the economic maelstrom, it increased it by acquisition of other glass and glazing companies. And after weathering the worst of the recession, the St Austell-based glass specialists is looking forward to a bright future. Managing director Mark Mitchell said he is hopeful of continuing steady growth in the family-run firm’s fortunes. The business was started in Truro in 1978 by Mark’s parents, Heather and David. Formerly known as Dave Mitchell Glass & Glazing, and later renamed Truro Glass Centre, the firm has worked to build its business, adding glass centres across Cornwall. It has expanded into a major player in the South West and beyond, employing more than 200 people at 15 sites. Now based at the Holmbush Industrial Estate in St Austell, Cornwall Glass and Glazing has branches in Penzance, Redruth, Penryn, Truro, Newquay, Launceston, Saltash, Plymouth and Exeter. It also has sites in Highbridge near Bridgwater, Bristol, Yeovil and Warminster. Dave Mitchell continues to play a fundamental part in the business, and is the company’s chairman, with his sons Mark and Garry alongside him as company directors. The four other directors are Angus Herdman in sales and Martin Phillips in finance, along with Mark Norcliffe and Paul Garrard who oversee branches in Devon, Somerset, Wiltshire and Bristol. The group now has 15 branches across the South West, along with a national ecommerce site, UK Glass Centre, and a patterned glass brand, Opaltech. Mr Mitchell said: “The company’s roots were very much laid down by Mum and Dad. My father is still chairman and is very much hands-on.” Mr Mitchell said the business has worked hard to maintain the family feel – something which has paid off during difficult trading conditions of the last few years. He added: “We are proud of our values and heritage – it is felt throughout our group, which I believe is a major factor in our success.” The firm specialises in a wide range of glass products and treatments. These range from picture and processed glass, through to sealed double glazed window units and glass treatments including sprayed, drilled and bevelled glass. Mark Mitchell said: “We now have more than 200 employees, which has risen by 35 per cent since 2008. ‘We are proud of our values and heritage – it is a major factor in our success’ Mark Mitchell “With a low turnover of staff, the group has a highly skilled and experienced workforce – from apprentices fuelling the future to colleagues approaching their 70s who want to continue past retirement. We have kept the key skills of those individuals, while bringing on apprentices for the future. It has blended experience, youth and dedication, where the camaraderie is unmistakable.” Mr Mitchell said the current turnover is £12 million, and the company is aiming to grow that by about 10 per cent. “It is a profitable turnover. We have had some leaner years, but they were still profitable.” The trend of expansion began in 1998, when the company acquired St Austellbased Solaglas. Solaglas had been the main suppliers to the company, and this acquisition enabled it to strengthen its market position and provide Managing director Mark Mitchell, pictured left at one of Cornwall Glass and Glazing’s factories. The company serves 500 retail and more than 1,000 trade customers a week with everything from windows to ornamental glass the opportunity to manufacture its own products. From this strategic move, Cornwall Glass and Glazing Ltd developed. In 2004, it invested £2 million in setting up a manufacturing facility in St Austell, where an extensive range of glass processing is available. Five years later it bought Saltash-based Highly effective, bespoke, commercially focused service Succession Group Seleda out of administration, allowing it to access a highly skilled team of 20 as well as specialist machinery and renaming the business Westcountry Glass. Mr Mitchell said: “We benefited from skilled staff and modern equipment. It was quite a nice fit that allowed us to push further north and east.” The further acquisition in 2012 of Highbridge-based Hill Leigh Glazing, now renamed M5 Glass, allowed the business to push further east, opening up the Bristol market as well as extending its reach into Wiltshire and Dorset. The group is now continuing its expansion, pushing north of Bristol and on to the M25 corridor, as well as towards Portsmouth and Southampton. The firm prides itself on the diversity of its operations, and Mr Mitchell said: “We are unusual because we sell to the public, as well as trade. With a network of 1,500 trade clients including developers such as Midas and Kier, the group manufactures 2,000 double glazed units a day. “Whether it be a piece of greenhouse glass, colourpainted glass splashbacks, sandblasted or acid-etched glass, we are able to supply all of these requirements with nearly all the processing completed in our manufacturing factories. “We serve 500 retail customers a week and more than 1,000 trade customers. We try to appeal to both. “If you want a piece of picture glass you would be welcome. But if you wanted 10,000 sealed glass units made, we would be happy to do that as well. “I hope we wouldn’t alienate any customer. If we are able to do it, we will. We cater for small orders and large ones and I believe that has allowed us to come through the recession.” He added: “We have opened more new trade accounts in the last 12 months than in the last six years, which I believe is a sign of optimism that the region is beginning to recover. I am now hopeful of some steady growth.” 40 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Brend Hotels Family firm on a constant quest for quality Investing in the future is the key to success for a Devon family firm with a £50 million turnover, reports Mike Bramhall When Percy Brend first opened his butcher’s shop in North Devon, it was the start of a stunning success story founded on family values. From those humble beginnings in the 1920s in Butchers Row, Barnstaple, the Brend brand has expanded into a thriving leisure and motors empire with an annual £50 million turnover. Canny business acumen, hard work and bags of vision – plus an underpinning desire to lavish care and attention on guests while looking after a loyal workforce – has paid off in spades for one of the South West’s most successful family enterprises. But what has made the Brend Hotels Group stand out has been its determination to look to the future and invest – not only in bricks and mortar, but in the Westcountry’s young people who want to forge a career in the leisure and hospitality sector. John Brend, joint chairman of the Brend Hotels Group with his brother Peter, said: “Our philosophy is simple: giving guests value for money and providing them with what they want. “But we are always looking to the future. We keep re-investing while trying to keep a solid business with staffing levels. We are constantly evolving and never stay still.” It is a strategy which has spectacularly succeeded for the business, which has a portfolio of some of the best-known leisure properties in Devon and Cornwall – 11 three- and four-star hotels across the two counties, in some of the most picturesque locations the peninsula can boast. Add to that its other interests, including garages and property, and it is a formidable example of how vision and a willingness to invest and embrace new concepts can turn a small business into a multi-million-pound annual turnover enterprise, employing more than 1,300 people in Devon and Cornwall. In Cornwall it owns the Carlyon Bay Hotel at St Austell and the Royal Duchy Hotel in Falmouth. In Devon it has the Saunton Sands Hotel, near Braunton; the Victoria Hotel and the Belmont Hotel, both at Sidmouth; the Imperial Hotel, Barnstaple Hotel, the Royal & Fortescue Hotel and the Park Hotel, all in Barnstaple; the Royal Hotel in Bideford; and the Devon Hotel in Exeter. Its contemporary restaurants include Sands, on the beach at Saunton, Carriages bar and brasserie in Exeter, The Bank cafe, bar and bistro at Barnstaple and Florentino’s Italian in Barnstaple. Already awarded two AA Rosettes for outstanding qual- generations of knowing you like luxury breaks at unique locations As a family business, with 11 hotels and over 50 years experience in catering and hospitality, we believe we know you, like we know ourselves. For generations we have been looking after you and your families and delivering impeccable service. We know you like luxury accommodation, fine dining and a wedding venue of your dreams. So with our stylish collection of luxury hotels set in unique and spectacular locations, you will be sure to find your own special experience. For more information call 08455 760 760 or visit www.brendhotels.com The Saunton Sands Hotel is one of 11 three- and four-star hotels Brend owns across Devon and Cornwall ity, The Pendennis Restaurant, designed by Hannah Brend, completes a three-year, £1 million pound ground-floor refurbishment programme at the Royal Duchy at Falmouth. Taw Garages, North Devon’s Ford main dealership, is also part of the Brend Group of companies. John Brend, 65, said: “It all began when my father started his butcher’s shop. Then in 1955 he bought the Exeter Motel at what is now Middlemoor. That was on the only main road into Devon then, long before the motorway. “There were a couple of petrol stations, a cafe and some rooms. Then Dad started building more rooms. A few years later he realised that the road was eventually going to be by-passed, so he sold it.” It was the start of a process which saw the group grow to its current size. Mr Brend said an early introduction to business for him was selling ice creams from a bicycle to hot and thirsty motorists caught up in traffic. But his love affair with hotels began before then. “When I was small my parents used to take me to stay in hotels on holidays,” he said. “I used to like them and thought I would like to work in that trade. As a teenager I used to work in a hotel clearing tables – so it has all gone on from there.” In 1968 John opened the Fryary Restaurant in Barnstaple. “That did really well. Then Dad bought the Royal Hotel in Bideford and we formed the company.” Other members of the family were also involved, including Richard, his late brother, and the empire evolved. John said: “We have always been workers and we are always looking to improve. We are trying to look at niches in the market so we can provide something different. For example, we have installed gazebos at some hotels, so couples can now get married outside. “Brend Hotels is not something that offers the same product everywhere. Each hotel is different and caters to different clienteles. Saunton Sands is geared up for families, but The Victoria at Sidmouth is favoured more by older people. But we have the same philosophy everywhere: providing value for money and giving guests what they want.” Underpinning its success is the Barnstaple-based group’s forward-looking attitude. A hotel building may be Victorian, but inside its rooms will be fitted with flat-screen TV, have wi-fi and modern bathrooms. John said: “We have our own building team of 50, including plumbers, electricians and painters, and each year they refurbish 200-300 bedrooms. Around 15-20 per cent of our stock is being upgraded at any one time. “We spend £4 million a year on maintenance. We are just about to start work on the Devon Hotel in Exeter, adding a block of 20 new rooms at a cost of £1 million; and we will provide an additional 25 rooms at the Royal Duchy Hotel in Falmouth, at £3 million. “In the coming year we will spend £2-3 million, before labour costs, on continuing improvements. We will also be taking on a new motor franchise early in the new year. We are not just maintaining, we are moving forwards.” Each hotel has a ‘green team’, looking at ways to implement energy savings and eco-friendly practices. Last year saw a £500,000 biomass boiler installed at its Saunton Sands Hotel, which it is now considering rolling out to the rest of its portfolio. The group previously introduced sustainability measures including solar PV panels, but the biomass development saw the City College Plymouth ... your first choice for training If you would like to find out how City College Plymouth can support your business success, please call 01752 305026 or e-mail employers@cityplym.ac.uk introduction of a woodchip boiler that will cut CO2 emissions by 70 per cent. It meant the hotel switched from oil to locally sourced wood chip as its primary heat source. The system replaces old equipment which was less than 70 per cent efficient. It was installed using local companies and is expected to generate “substantial” savings as well as bringing a derelict building and land back into use. All food waste is sent to a power plant in Devon to help generate electricity, while the group buys as much fish, meat, cheese and vegetables from local suppliers as possible. Looking to the future extends to its staff as well, in the form of its training and apprenticeships. The group is about to expans its Florence Brend Apprenticeship – named after Percy’s wife, the co-founder of the business – which fast-tracks apprentices keen to progress to management who demonstrate the necessary aptitude. John said: “We currently have 42 apprentices which we aim to increase to more than 50. We are moving to the next level by offering training at our own Brend Academy which will be based at one of our hotels in North Devon and which we hope to start in September. We already work with local schools and this will be targeted at local people. “We have a very low turnover of staff, which is unusual in this industry. We have managers who have been with us for 35 years. That is important to us, and guests like to see the same faces.” With many members of the family actively involved in all aspects of the business, a thriving apprenticeship scheme and a constant process of refurbishing and improvement, the Brend business is one that is set to forge ahead, keeping the Westcountry at the forefront of the hotels sector. WESTERN MORNING NEWS THURSDAY JULY 3 2014 41 WMN-E01-S4 Mole Valley Farmers Navigating the changing world of agriculture It may be the country’s largest farmer-owned business, but Mole Valley Farmers is sticking to the humble approach, finds Mike Bramhall Keeping pace with a rapidly changing agriculture sector has helped one of the Westcountry’s biggest businesses reap a rich harvest. Mole Valley Farmers is one of the few remaining farmerowned agricultural supply businesses in the UK, with a string of outlets across the South West and beyond. It might be seen by some uninformed observers as operating in a staid environment where the rate of progress is as slow-paced as the changing of the seasons. But they would be wrong. Because it is a willingness to embrace new concepts, adapting to changing demands and branching out into new areas of business which saw the cooperative achieve a record turnover of £400.7 million for the year ending September 30, 2013, a 14.36 per cent increase of £50.3 million over the previous year. After a year showing its continued expansion through more purchases, record sales and a growing nationwide presence, the company attributed this to the loyal patronage of its farmer shareholders and sustainable business investment, as well as the hard work and dedication of its staff. Announcing the results, chief executive Andrew Jackson said: “I can assure shareholders that as we grow, our culture will ensure we keep our feet on the ground and our priority will be to continue in investing in core agriculture. “We have to build for the future to ensure our market presence continues to create a highly competitive pricing arena for farm inputs.” But it was chairman Graeme Cock, speaking in January as the firm published its account of another record year with assets now standing at £42.1 million – who pinpointed the changing demands of agriculture, and Mole Valley Farmers’ ability to react to them. He said he believed agriculture in Britain was moving into the hands of bigger, and fast-changing, businesses. Mr Cock, who is also a farmer, said: “I can’t see it going any other way. Agriculture is a changing place, with lots of consolidation going on and lots of businesses ceasing to function in their existing form. People are farming bigger areas.” Nearly three-quarters of the co-operative’s activity is based among farmers, country dwellers and their allied businesses. It now owns 46 country retail outlets from Cornwall to the Scottish borders, and an array of agricultural supply units. The enterprises, from feed mills and forage services to renewable energy and veterinary services, sold 14% more in the year to last September, making £6 million before tax. The company has for some years advertised itself as the biggest rural retailer in Britain, but while some of its vehicles carry that title, Mr Cock said it was not a critical component of the brand. He added that the healthy financial position was as much down to an expanding and loyal shareholder base, careful assessment of the markets and remaining humble despite continuing success. He said: “None of it is ground breaking, it’s continual evaluation and adaptation. We’ve got continual growth, 10% like for like and we’re the largest farmer-owned business, but I’d rather people judged us by the quality. We try to be humble as a business.” As for the future he said: “I think the outlook is certainly better than it was. There are challenges as a result of 2012 when people got desperately short of cash, forage and enthusiasm. That’s had an impact. Some fared better than others. “There’s quite a large gap between the best and the worst businesses and some farmers are really struggling while others are doing very well.” He said the move to bigger concerns was bound to happen as some farmers gave up and their operations were consol- Chairman Graeme Cock says Mole Valley Farmers’ ability to react to the changing demands of agriculture helped it to another record year in which the farmer co-operative made £6 million before tax idated into other ones. “The requirement for capital is enormous and there will be fewer and bigger farms. It’s inevitable,” he said. “There will always be an opportunity for niche ventures that can do a small amount of business with a decent margin and a relatively low cost base. But over and above that will be larger structures.” To that end, towards the end of 2012, Mole Valley Farmers launched two large animal veterinary practices within their Frome and South Molton stores. Combined, these prac- tices have attracted more than 500 farming clients. The strategy of providing members with a transparent offering on veterinary services as part of a fully integrated farm offering has been well received. Also, the renewables business, Mole Energy, has installed more than 80 biomass projects, and supplied a further 27,000 solar PV panels to domestic and commercial sites. Since Mole Energy started three years ago, it has supplied renewable projects across the South West that now produce over 16 megawatts of electricity, enough to power over 7,000 households. The business has come a long way from its start in 1960 by a small group of farmers around South Molton, who lived in and around the valley through which the river Mole runs. They were concerned by what they felt were the discriminatory practices and the large margins being taken by many of their input suppliers. Over the years, the company made several investments, including nine outlets in the South West supplying a wide City College Plymouth ... your first choice for training If you would like to find out how City College Plymouth can support your business success, please call 01752 305026 or e-mail employers@cityplym.ac.uk range of goods to farmers and the public. These range from farm requirements to clothing, footwear, garden supplies, pet food and accessories, domestic goods and power tools. It has five feed mills for all animal feeds, producing compounds, blends, meals and mixes; a specialist feed supplement mineral plant; a quality farm building engineering division; and a joint venture to blend and supply a wide range of conventional and new, technically advanced, fertilisers, alongside customised on-farm plant nutrition advice, particularly focused on the dairy far mer. The company also has 19 retail units under the SCATS Countrystores banner across the South and South-East of England, ten Mole Country Stores across East Anglia and the East Midlands; and eight Farmway Country Stores in the North East. In recent years significant investment has taken place, particularly within the company’s agricultural business, to ensure it has a sustainable long-term business for the benefit of current and future farming generations. Its Mole Valley Feed Solutions offers a range of products and services, including compounds, blends, meals, straights and minerals, combined with a range of technical support services. 42 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 St Austell Brewery Huge growth in every part of its business has given St Austell Brewery a clout that many firms could only dream of, writes Mike Bramhall These are heady times for St Austell Brewery, one of Cornwall’s oldest companies which is among the largest private employers in the county. Sales of the company’s own beers are booming, last September it was named UK Regional Brewer of the Year and a call by the managing director for a freeze in beer tax more than paid off when the Chancellor announced a 1p cut in March’s Budget. The Chancellor went even further in May when he paid tribute to the company’s apprentice scheme during a visit to the brewery on a whistlestop tour of Cornwall. All of which means management and workers at the St Austell-based company could well feel entitled to raise a glass to a successful 12 months. In May, the St Austell Brewery Company Ltd, one of the South West’s most successful independent brewers with 170 pubs and a portfolio of awardwinning ales, reported a 10 per cent increase in annual turnover to £116.6 million. It also reported a 7.4 per cent increase in EBITDA (earnings before interest, taxes, depreciation and amortisation) to £13.8 million in the year ended December 28, 2013. With a workforce of around 1,000 people, St Austell Brewery is also the region’s largest wholesaler of wines, spirits, minerals, lagers and beers, serving more than 3,000 pubs, hotels, bars, clubs and restaurants. Announcing the latest results, managing director James Staughton said he was “pleased to report a very encouraging performance” adding: “2013 was a year of expansion for both our free trade and national sales divisions, with our own beer production increasing by 13.8 per cent in 2013.” To meet this increased demand, St Austell Brewery invested in both the production and operational capacity of the business. It had been a year of consolidation for the pub estate, with both its managed and tenanted divisions seeing growth in trade in 2013. In May, it announced further investment in its estate with the purchase of a Somerset pub and a Cornish hotel, meaning it now owns and manages 170 inns and hotels across Devon, Cornwall and Somerset. The brewery bought the 16room Port Gaverne Hotel in Port Isaac and exchanged contracts on The Windwhistle Inn at Cricket St Thomas, near Chard in Somerset, with completion due at the end of June. St Austell Brewery MD James Staughton, left, with George Osborne and St Austell mayor Steve Double. The Chancellor appeared to have listened to Mr Staughton’s plea to cut beer duty Brewing giant maintains its commitment to West roots The food-led pub will be run as a tenancy. This followed continued growth in Bristol and Somerset, supported by strong sales of its award-winning Tribute and Proper Job beers. The brewery attributed some of this success to its sponsorship of Somerset and Gloucestershire County Cricket Clubs, starting last year. Mr Staughton reported that the first four months of 2014 had seen volumes of St Austell Brewery’s own beers increase by 16 per cent, and comparable sales in their managed estate grow by 10.7 per cent on 2013, despite the South West experiencing some of the worst storms on record. Non-executive chairman Will Michelmore said the company had invested £7.6 million during 2013 in acquisitions, refurbishments and infrastructure and said the strong cash flow meant that net debt had fallen from £29.5 million to £27.4 million. The company brews five main cask ale beer brands: Tribute, Proper Job, Trelawny, Dartmoor Best and HSD. Korev Cornish Lager is also available on draught. But it is not just alcohol which is driving the brewery’s figures. Earlier this year St Austell Brewery announced that it was diversifying into the coffee market, with the launch of its own new, exclusive brand of Fairtrade coffee in response to growing consumer demand. In April, it opened its first Brewer & Bean coffee retail outlet at the Great Western Hotel in Newquay. The company said it was part of its vision to provide high-quality convenience coffee and establish its pubs as an alternative to big-name coffee shops. The launch came as pubs increasingly look to food and accommodation as their main source of income. In February, Mr Staughton – great great-grandson of St Austell Brewery founder Walter Hicks – wrote to every MP in Devon and Cornwall, urging them to back calls for a freeze in beer tax in the forthcoming Budget. He contacted the 18 Westcountry MPs urging them to support the measure in order Told what you can do, not what you can’t Screwfix to provide a boost to the region’s pubs. At the time, Mr Staughton said: “Beer and pubs are vital to our local economy and jobs, especially for young people, and this issue is particularly relevant in the South West, where local pubs form such a crucial component of our leisure and tourism industry. “Beer taxes are still too high, and this is impacting on trade and the economy. We need to freeze the tax now so we can be creating more jobs and helping to lead the country out of recession – as well as ensuring that our local pubs prosper.” His call paid off when Chancellor George Osborne cut beer duty by 1p per pint, while freezing taxes on ordinary cider and spirits. During May’s visit to the brewery as part of a tour of Cornwall, Mr Osborne promised the Government would “honour its pledge” to provide money for repairs in areas damaged by the fierce storms over the winter. He also praised St Austell Brewery for its commitment to offering apprenticeships, but said more could be done to create employment opportunities for young people in Cornwall. He said: “I want to create more good, skilled jobs here. In this brewery they’re taking on ten new apprentices. You see the potential here.” Meanwhile, Mr Staughton continues to campaign for a VAT reduction for the hospitality industry. He is chairman of the Independent Family Brewers of Britain organisation, which is at the forefront of the IFBB’s campaign to have VAT reduced from 20 per cent to 5 per cent for food and drink served in pubs and restaurants. The company, based at Trevarthian Road, St Austell, is 100 per cent independent and family owned, and has been brewing beer and real ale in Cornwall for 163 years. It was founded in 1851 by Walter Hicks, who mortgaged his farm for £1,500 to set up his business in the Cornish town. Many of Walter Hicks’ descendants are still involved as shareholders, employees and directors, and it is one of the longest established of the few independent family brewers left in the UK. It remains committed to continuing brewing and to retaining its independence. Its pub estate began in 1863 when Walter Hicks bought the Seven Stars Inn in St Austell, which remains part of its portfolio, spanning Cornwall, the Isles of Scilly, Devon and Somerset. The brewery’s history and archive projects continue to unearth fresh aspects of the company’s past, and the brewery tour has been extended to take in a series of displays and restoration projects as well as the new Cask Operating Plant. New additions to the tour include a fully functional Cooper’s Yard, restored mash tun and cask racking machinery and a 1912 motorcycle, similar to one owned by Walter Hicks Junior at the turn of the 20th century, on loan from the motorcycle museum at Hawkins Motors in St Stephens. Last year, St Austell was named Britain’s Best Regional Brewer in the Publicans Choice Awards. Its flagship Tribute ale was named Best Drink at the Food Reader Awards in 2013; voted the licensees’ Regional Cask Ale of the Year at the Publicans’ Suppliers Awards 2012, and is in the top five of the UK’s bestselling premium cask ales. WESTERN MORNING NEWS THURSDAY JULY 3 2014 43 WMN-E01-S4 City College Plymouth Colleges must embrace long term employer relationships Sharron Robbie Head of Corporate Relations, Employability & Enterprise at City College Plymouth, explains the college’s approach to making sure it provides suitably skilled employees for the region’s businesses Over the past few years there has been a real change in the way further education (FE) colleges connect with industry – there has been a major shift from the traditional, transactional attitude to a more strategic, collaborative and partnership-focused approach. This change has been borne out of a number of key drivers, which have had a significant impact on the relationship between education and business. The economic downturn is an obvious place to start, with industry requiring training that was relevant, responsive and affordable rather than a one-size-fits-all offer, which focused on NVQs and apprenticeships. Industry needed to be leaner and sharper, with a workforce that was multiskilled and able to add value and deliver efficiency savings. This sea change in the external drivers within the environment gave rise to the very real need for colleges to place employer engagement and building sustainable industry relationships at the heart of what they do. In order for education to keep abreast of changing industry demands, FE colleges have had to evolve, developing stronger communication strategies, building robust and sustainable partnerships that provide mutual benefits to both parties, and ensuring that our work with industry is credible and benefits our local economic community – and this has been the case for City College Plymouth. We recognised the need for the college to be more entrepreneurial, not only in what we deliver to our students but also in how we ‘do business’. Industry has been demanding work-ready and enterprising students for some time now, and the growth of the Gazelle Colleges Group is a direct response to this. City College Plymouth became a Gazelle College in 2012 and since that time we have responded to market demands by embedding enterprise and entrepreneurial activity in all that we do. This ensures that students leave us Students leave City College Plymouth with a depth of technical knowledge and a breadth of capabilities and qualities, including commercial awareness with not only a depth of technical knowledge, but also a breadth of capabilities and qualities, including commercial awareness and acumen – we call these T-shaped lear ners. The positive impact the college has within the community cannot be underestimated; whether this is through the alignment of our curriculum to the city’s key priority sectors to support employers gain access to a labour market skilled in the competencies required for growth and competitiveness, or via shared priorities and a collaborative approach to achieving these. We have developed and im- plemented a robust employer engagement strategy over the past five years, which is yielding positive and mutually beneficial results. This has not been achieved overnight – it has taken time and resources to establish and manage the excellent relationships we have with industry – but this investment has certainly paid dividends. Students and staff at the college have access to a range of industry-linked activity, which enhances the learning experience and supports continual professional development. Our curriculum is designed and developed by industry via a series of advisory boards and we are seen by the business and wider communities as being a valued strategic partner. Further education must embrace the opportunity to develop long-term relationships with employers, providing as they do, strong partnership working, sustainable collaborations and community cohesion, helping to stimulate wealth and job creation. The prospect of employers having a real stake in their FE college and being able to see it as being absolutely key to their future plans is critical if FE colleges are to continue to play a meaningful role within training and skills for industry. City College Plymouth is keen to develop further in- dustry links, and we are well placed to support businesses with workforce development via apprenticeships, or via skills training and recruitment to fill vital skills gaps to enable greater competitiveness and efficiency. Our ethos is to build strong, sustainable relationships with industry, and by doing so to be considered by employers as their training partner – working together to achieve business success. If you would like to find out how City College Plymouth can support your business, please contact the corporate relations team on 01752 305026 or e-mail employers@ cityplym.ac.uk. Three ways charities can ensure they don’t fall prey to rise in fraud BY JOE SCAIFE, Head of Bishop Fleming’s charities team The Westcountry is home to a huge number of charities and not-for-profit bodies (we act for almost 200 of them). The biggest feature of the past year has been an explosive growth in fraud across the sector. One of the reasons for this is the impact of the difficult economic conditions of the past five years, with charities and not-for-profit bodies being more tightly squeezed to generate funding. The advent of the National Lottery hit charitable donations, but the extended recession has made life even tougher for fundraisers. Many of this new wave of frauds are relatively small, amounting to a few thousand pounds for charities raising millions. But those thousands mount up and undermine the finances of charities and notfor-profit bodies at a time when they face their biggest challenge to attract income. All too often, the new wave of frauds is based on cash transactions. A number of charities do not have the financial controls in place to spot or prevent these cash frauds, or have let those controls slip as resources have become squeezed. That fact goes some way towards explaining why this new growth in fraud is hitting charities and not-forprofit bodies harder than com- mercial businesses. Fraudsters also find that charities are more trusting than private companies – so they are an ‘easier’ target. Dominant individuals are often not challenged or questioned by charities in the way that the finance director of a private company would insist upon. That’s a challenge for the trustees of charities and not-for-profit bodies like academy schools. There are two levels of fraud hitting charities: external fraud by pretending suppliers and internal fraud by underpaid or non-paid volunteers thinking it doesn’t feel wrong. So what should charities and not-for-profit bodies do to protect themselves? ■ Be alert for unusual behaviour: many frauds are discovered by whistle-blowers spotting inappropriate behaviour by people who have been in place for many years. ■ Check internal controls and systems, and how they are operated: zero tolerance is a must! ■ Ensure a top-down approach. Trustees should never sign a blank cheque, and cheque signatories should examine carefully all paperwork in support of any invoice or expense claim. Life is tough enough for charities, so it is crucial they do not fall prey to the massive growth in fraud, which denudes vital funds from the important work they are doing. Largest not-for-profit organisations (limited by guarantee) in Devon & Cornwall 2013* Not-for-profit organisation Turnover Number of employees (total) Plymouth Community Healthcare CIC £92,240,000 1,779 Peninsula Community Health C.I.C. £130,379,000 1,691 Cornwall Care Limited £25,162,000 1,366 Tempus Leisure Limited £11,222,000 764 Devon and Cornwall Housing Trust £80,383,000 629 The Pluss Organisation £27,428,000 594 The Eden Trust £27,938,000 504 Coastline Housing Limited £22,218,000 462 Devon Doctors Limited £18,974,000 414 Robert Owen Communities £6,034,000 376 *We recognise that this list excludes other large employers in Devon & Cornwall including (but not limited to) schools/academies, colleges and universities. City College Plymouth ... your first choice for training If you would like to find out how City College Plymouth can support your business success, please call 01752 305026 or e-mail employers@cityplym.ac.uk 44 • business communications • introduction to management • marketing planning • NLP and sales • Word and Excel training – basic to advanced Workshops start from only £100. 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Our one day Management and Business Skills Workshops include: WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 45 Plessey Taking on the Chinese and Japanese – and winning William Telford finds Plymouth business Plessey in buoyant mood as it taps into a multi-million-pound global market for LED chips The future is looking bright for Plymouth semiconductor manufacturer Plessey as the company looks to double its workforce and hit £30 million in turnover on the back of surging demand for LED lighting. The privately owned company has invested about £40 million into its business – including working capital, plant and research – in the past four years. That is because it has been shifting focus. While still producing semiconductors for a variety of applications, such as hearing aids and pacemakers, it has developed a revolutionary process to produce high-brightness, low-cost LEDs. This means it can tap into a multi-billion-pound worldwide market, its “high throughput, high yield, high reliability” plant producing chips which are more reliable and cheaper than competitors’. On the back of this it is looking to double its workforce to 300 people within the next three years. The majority of these will be working at the fir m’s plant in Roborough, Plymouth. And it is aiming for annual turnover to hit £30 million in the same timeframe. With LED lighting being considered the future, particularly in the emerging markets, Plessey is predicting soaraway success. “We’ve aligned manufacturing to making LEDs, the only factory in the UK doing this,” said product group director Neil Harper. “There’s companies in the supply chain but noone making the basic starting chips – we’re proud of that. “It’s because there is an enormous worldwide opportunity in LED lighting,” he explained. “It uses 10 per cent of the power of incandescent bulbs with a tungsten filament. Plus tubes have a warmup time and are difficult to dispose of.” Mr Harper predicts that one day all the world’s lighting will be chip-based. “Imagine the opportunities,” he said. “It’s a multi-billion-dollar market, worldwide, for LED lighting chips. “That’s why our investors are supporting us and we are realigning our facility around an opportunity to supply into a market that will grow like crazy in the next ten years.” He said Asian cities represent a huge potential market, as does the development of “smart lighting” with architects experimenting with coloured displays and realising the more flexible and dynamic uses to which LED lighting can be put. There are also opportunities to produce products for lighting in growth sectors such as healthcare and horticulture. “There’s a new market,” Mr Harper said. “It’s not just a replacement market but one for new uses.” Christopher Bailey, finance director, said: “There are 150 here now but that will double in the next two to three years. “We have another 20 in Swindon, but Plymouth is the city of manufacturing and that is where most of the extra jobs, very well paid jobs, will come.” Mr Harper added: “We have brought in more than ten people in the past six months, some LED specialists – the next tranche will be operators and engineers.” He said the workforce is already highly trained, with about 20 staff having PhDs and up to 40 being graduates. “These are high-quality jobs. We have attracted people from Malaysia and China, and local talent too.” The company produces Gallium Nitride on Silicon LEDs using standard silicone-based semiconductor-making processes. But because other LEDs use more expensive sapphire and other exotic materials, Plessey is able to remain very competitive. The company aims to drive global uptake of its patented MAGIC (Manufactured on GaN-on-Si I/C) technology as a cost-effective alternative to existing lighting systems, and expand its manufacturing facilities in Roborough. Plessey’s product group director Neil Harper says the firm’s low-cost, energy-efficient LED chips are finding new customers around the world The Plymouth site, chosen because its granite bedrock provides essential stability for chip production, has 13 acres developed, with another 15 acres free. Plessey makes the LEDs in super-clean reactor units, and has two, each costing two-million-euros. Mr Bailey said each reactor has the capacity to bring the firm £15 million a year in LED sales, earning £30 million in turnover within the next two to three years. And the factory has space to fit in up to ten reactors. “We have support from the Regional Growth Fund with a plan for four reactors in the building,” Mr Bailey said. The plant produces six-inch silicon discs called “wafers”. Each wafer is produced in one of the reactors, which bake them at temperatures of 1,000C. That deposits a thin layer of Gallium Nitride, a crystal, on to the silicon. This emits a blue light when an electric current is passed through metal connections attached to the silicon. The chips are then cut out with a laser saw. There are 15,000 LED chips, 1mm square, on a six-inch diameter wafer. LED wafers take one week to produce, traditional semiconductors take eight. “And we are continuing to work on the technology,” said Mr Harper. “We’re continuing to improve its efficiency and how much light you can get from a square millimetre. So, less electricity, more light; fewer chips for the same amount of light or more light from the same number of chips.” He said the firm could also upgrade to producing eightinch wafers, which would be even cheaper to make. All this growth has come just four years after the factory was subject to a management buyout. The Plessey heritage stretches back to 1917, when it was involved mechanical engineering. Plessey built the Roborough factory in 1985 but ‘Our competition is mainly in Asia. We’ve taken them on before and won’ Neil Harper four years later it was acquired by GEC, which traded it as GEC Plessey. Nine years later it was sold to Canadian firm Mitel, which changed its name to Zarlink. It was then acquired by X-Fab in 2002. In January 2010, the management buyout meant the Roborough factory was back under the Plessey banner for the first time in 21 years. It was because the plant was already built, mechanised and efficient, that production could be switched to LEDs. Building such a plant from scratch would have simply been too expensive. “Our production line has evolved from integrated circuit manufacture,” Mr Harper said. “It was heavily automated when built in 1985 and we’ve leveraged that into LED production.” So the first reactor went in two years ago and LEDs started to roll out. “We can build LEDs at a very competitive cost compared to Asia,” said Mr Harper. “And Plessey was always an innovative company. “Our competition is in Europe, but mainly in Asia.” He said Plessey can compete on price with the more expensive Japanese products, and on quality with those coming out of China. “We’ve taken them on before and won,” he said. Today the firm is centred in Plymouth but has an R&D and sales arm in Swindon, a sales office in Manchester, and a sales presence in Germany, Italy, Brazil, China, India and three USA cities. It also has a “relationship” with a company in Thailand. “We have customers everywhere,” Mr Harper said. “And selling LEDs in China, we’re very proud of that.” The firm also has five tenant firms inside its huge plant, spin-off companies run by former employees. While assembly and testing is usually carried out in the Far East, Plessey is now increasingly looking at doing more of this in Plymouth, plus “problem solving” for customers. “Customers can design their product round our LEDs,” Mr Harper said. “The European customers are most engaged with that. We’re easier to get to and there are fewer cultural differences. “The US market is very demanding, they have quality restrictions that tie them into US manufacturers. “But we are identifying customers there.” Mr Bailey added: “We are doing a lot in Brazil at the moment, supplying a lot of our older products. “So there are opportunities there,” Mr Harper said. “They are highly energy sensitive, so it’s not just about cost, it’s about energy saving. A massive opportunity.” The firm has also been working with the universities of Sussex and Cambridge, which provides the research into sensors, another product, and lighting, respectively. The firm even bought a company that span out of Cambridge University: Camgan. “They do the academic research; our role is to commercialise it and bring it into production,” Mr Bailey said. Plessey has just announced entering into a distribution agreement with Comprel Srl, an Italian electronics distributor, to expand its European network with coverage in the Italian market for its GaN-onSi LEDs. 46 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 UTC Aerospace Systems A Devon gyroscope manufacturer is looking to balance its portfolio with its new technology for non-military airports, writes William Telford After years of success in the defence market, Plymouth technology firm UTC Aerospace Systems is planning to target civilian markets and create jobs. The triple Queen’s Award for Enterprise-winning navigational systems manufacturer already sells its cutting-edge gyroscopes to the defence industry. But with 80 per cent of its products, including the innovative miniature inertial measurement units (IMUs), heading overseas, the Plymouth firm is looking to lucrative civilian uses too – including at non-military airports. “We are remaining steady,” said marketing director Alison Fenn. “Given the markets we’re in, it’s not a bad thing to say we have managed to hold our own. “If you look at the defence market as a whole, it is under pressure. “We are 75 per cent export, ranging from the USA, which is very big, to Turkey and South Korea, and India is developing. “They are all primarily defence markets, it’s a global issue, but we are positioned well. “We are endeavouring to keep a balance of customers across the globe and between the product ranges. And we are trying to improve our commercial aerospace market, so as not to depend on a single market of region.” UTC Aerospace Systems was last year among a group of firms announced as recipients of Regional Growth Fund cash. Receiving the cash in phases, it hopes to receive about £1 million and has been using the cash to develop its innovative Tactical Strike Avoidance System (TCAS), sensor technology designed to help aircraft manoeuvre around airfields protecting them from colliding with other grounded airplanes. “That project is moving on apace,” said Mrs Fenn. “We hope to have some demonstrator models available later this year. “And this has global applications. It’s not about a specific airline, we have to look at the growth of the market generally.” Already serving some nonmilitary markets, UTC Aerospace Systems is looking to such civilian markets so as to make it less dependent on shrinking defence budgets. “The idea is to balance the portfolio,” Mrs Fenn said. “The other thing we are looking at is getting more performance out of our MEMS sensors.” Already serving some non-military markets, UTC Aerospace Systems is looking to civilian markets so as to make it less dependent on shrinking defence budgets Defence navigation firm eyes up civilian airport market UTC Aerospace Systems specialises in inertial technology, the ability to measure tiny rotational and linear accelerations, used in precision navigation and guidance systems. It provides these inertial sensors for military and commercial users currently focusing on micro electro-mechanical systems (MEMS) technology. These MEMS devices are based around a unique, patented, silicon vibrating structure rate sensor design, smaller than a fingertip. One of these sensors, together with its control and power electronics, can be packaged to provide a single-axis device. Three sensors can be mounted along with three MEMS accelerometers to provide a complete inertial measurement unit (IMU) with six degrees of freedom. They are already used in weapons, with more than 25,000 sold worldwide, and there is growing interest from markets including unmanned vehicles and stabilised platfor ms. “We are managing to extract higher performance from these devices,” Mrs Fenn said. “It gives us the chance to look at Attitude Heading Reference Systems.” Such AHRS provide heading, attitude and yaw information for aircraft. “The main prime navigation systems for aircraft are still large black boxes,” said Mrs Fenn. “These are very precise, but smaller, light weight devices can be used to find the altitude and heading. “We are looking to offer that to aircraft as a back-up system, or for small, lightweight unmanned vehicles.” Mrs Fenn said the firm was looking at spending its “private venture” backing in such a hunt for new markets, exploiting all the potential of each product. Another key product is the TERPROM digital terrain system, used by military aircraft. This terrain awareness and warning system blends and interprets inputs from a diverse array of sensors to provide pilots with situational awareness, enabling them to fly far more safely and effectively, even in areas where GPS is not available. The software-based system is in use with 14 nations worldwide and equips more than 5,000 aircraft. UTC Aerospace Systems employs about 270 people at its Southway plant, though has a small number of vacancies. The firm is looking for engineers and undergraduates for one-year placements, and is committed to apprenticeships. “There’s steady growth with staff levels,” Mrs Fenn said. UTC Aerospace Systems is a unit of US-based United Technologies Corp and part of the global UTC Aerospace Systems operation. The business began as Sperry Gyro just before the First World War. Since then its innovations and products have included ship and submarine gyroscopes, the first aviation autopilots, a luminous dialled gyroscope for Sir Ernest Shackleton’s final Antarctic exploration, and the auto pilot and inertial navigation system for the X-15 – the first manned aircraft to reach space, piloted by Neil Armstrong. The Plymouth plant was once part of UK defence company BAE Systems, but later became Atlantic Inertial Systems and was, in late 2007, sold to US private equity firm JF Lehman and Co for US $140 million. It became part of Goodrich in a US $375 million deal in January 2010, but two years later the huge Americanowned defence business was bought by another US giant, United Technologies Corp. That venture combined Goodrich with Hamilton Sundstrand to create the new UTC Aerospace Systems business unit, headquartered in the USA. Key to production in Plymouth is a 15-year-old joint venture with a Japanese company called Silicon Sensing Systems. With the products being designed in Plymouth, the Japanese company carries out the silicon fabrication. The chips are then assembled into the navigational systems in Plymouth. “We get the best of having a strong design team and a strong manufacturing team,” Mrs Fenn said. “That’s one of the not-so-secret secrets of our success. And it focuses on the civil markets.” Last year, the manufacturer received its latest cut-glass Queen’s Award for Enterprise bowl from Lord Lieutenant of Devon Sir Eric Dancer at a ceremony at its Southway plant. The business was recognised in the innovation section. The firm has now won three Queen’s Awards in the past decade in recognition of a three-fold surge in exports. Mrs Fenn said the future will be about refining what it does at present, and looking at new territories, applications and products. WESTERN MORNING NEWS THURSDAY JULY 3 2014 47 WMN-E01-S4 Gregory Distribution Still growing strong after three generations Haulage company boss John Gregory is in the fast lane to success. But as Mike Bramhall discovers, keeping his large fleet of vehicles on track is a tricky and demanding task Haulage giant boss John Gregory is a man on a mission – driving forward the business founded by his grandfather by astute acquisitions and an eye to the future. It is a strategy which has put the Devon-based family firm in the fast lane to success, making it one of the South West’s most recognisable and familiar companies, as its vehicles in their distinctive brown and gold livery traverse the nation’s highways. But as the 56-year-old chief executive of the expanding Gregory Distribution – whose proud and confident tagline is ‘Delivering winners’ – is keen to point out, keeping the fleet of hundreds of vehicles on track is not an easy task. The numbers tell their own story. From humble beginnings in 1919 – when John’s grandfather Archibald Gregory started the business in North Tawton, hauling coal with a horse and cart – it now has an annual group turnover of £140 million. It operates 500 trucks from 17 sites from Scotland to West Cornwall, and has around 1,400 employees – half based in Devon and Cornwall. The privately owned distribution business, which has its head office in North Tawton, includes local big-name companies such as Dairy Crest, British Ceramic Tile, Arla, Norbord, Crediton Dairy, Booker, Toshiba, The Range and South West Water on its customer base. The last 12 months have seen a string of acquisitions by the firm. But as Mr Gregory made clear, it is not a case of simple ‘empire building’. He said: “There has been a lot of business activity taking place. There is no doubt that the UK has woken up. But our sector is still very fragmented. “In such a difficult sector, there is inevitably more consolidation to take place. We had the opportunity to bolt on five small businesses last year and there are other opportunities planned for later this year. “There are endless business opportunities within our sector, but making an acceptable margin is the problem. There is nothing new in that, but getting price increases and/or trying to reduce our cost base is proving incredibly difficult.” One area which has proved beneficial to the company this Gregory Distribution chief executive John Gregory at the North Tawton base from which the now nationwide business is run year has been a respite from the seemingly never-ending rise in fuel prices, which has a considerable impact on the haulage industry. Mr Gregory said: “In the last 30 years, the trend has been upwards. But 2014 has been one of the quietest periods we have had, with a calmer global situation coupled with the exploitation of shale gas in the United States, and the strength of the pound has also had an impact.” But in common with the rest of the haulage industry, the firm is about to face a new challenge thanks to European legislation. Mr Gregory said: “A major event this year is that all our drivers after September will need to be fully qualified in Certificate of Professional Confidence training.” Each driver must complete five days’ training to be fully compliant. Mr Gregory said: “That means 1,000 drivers have had to be put through 5,000 training days over the last five years, and they will annually require 1,000 training days. The annual cost is in excess of £250,000.” Nevertheless, he is looking ahead with cautious optimism to the coming year. He said: “Our sector is one of the first to identify changes in business activity. We are a litmus test of the state of the UK economy, and there is no question that in 2014 there has been a rise in business activity.” As for the future, Mr Gregory said: “There is relentless tendering within the UK. We are focused on trying to secure our existing operations, or bolt on to existing operations. We are not actively seeking growth, but most of our business units are growing.” In addition to Gregory Distribution, the Group includes Kay Transport based in Plymouth and Hayton Coulthard in Scotland. The latter’s key customer is Highland Spring Water and Kay Transport is proud to include The Range chain, owned by Plymouth self-made billionaire Chris Dawson. Mr Gregory said: “It is fantastic to be associated with Chris Dawson and his relentless progress.” And underlining the strong family foundations on which the business has been built, Mr Gregory paid tribute to his father, Jack, who will be 90 this year. He said: “Unlike many family businesses, he was fantastic to me when I took over 29 years ago. He encouraged me to make my own decisions – then within a month left me to it.” It was another step along the company’s rise to prominence. After being started by his father Archibald, Jack took over the business at the end of the Second World War. With stra- tegic acquisitions, he had built the business to 41 employees, a fleet of 36 vehicles and a £1.25 million turnover by the time John took over the business in 1985. By 1991 turnover had reached £7 million. The next significant goal is to celebrate 100 years of trading. Hayton Coulthard will be first in 2016, followed by Gregory Distribution in 2019. Mr Gregory said: “In an era of short-termism it is with great pride that the heritage of this company will be particularly prominent.” 48 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Merlin Cinemas Meet the man on a mission to save our old cinemas Turning a labour of love into a thriving business, while saving crumbling cinemas from being lost forever, sounds like a Hollywood tearjerker. But as Mike Bramhall found out, Geoff Greaves is a real life picture house hero It is a story worthy of the Hollywood treatment, and one which has captivated film fans and cinema lovers across the UK. Movie buff sells his home to buy a run-down cinema in Cornish coastal town. Within months he buys another. Embarking on a mission to preserve crumbling picture houses, he buys ten across Devon and Cornwall as part of a portfolio stretching across four counties, saving some from demolition. From a team of just three, he now heads an organisation employing 170, bringing cinematic joy to thousands and preserving some of the UK’s treasured cultural heritage in the process. Only this is not the product of a Tinsel Town scriptwriter’s fevered imagination. It is the true-life story of Geoff Greaves, the man behind the independent Merlin Cinemas chain, which has 12 outlets stretching from Penzance to Cromer, Cornwall to Norfolk. Cinema lover Mr Greaves was a former manager of one of the UK’s first multiplexes in the Home Counties when he decided to become a movie mogul in his own right. In 1990, he sold his house and bought the run-down and virtually bankrupt Savoy cinema on Causewayhead in Penzance. Five months later, he bought the equally declining Royal in the town, setting the scene for a continuing mission to save under-threat cinemas from the final reel. Each of the cinemas in the Merlin chain are town-centre establishments which have been brought back to life and put at the heart of their communities. As he admits, it is something of a labour of love. “I don’t see all of my job as work, it’s almost like a hobby collecting these big buildings and preserving them,” he said. “I have to say that it gives me great pleasure to be able to bring these buildings back to life. I just wish I could do it to them all.” Rewind four decades to when Mr Greaves’ love affair with old cinemas really began, and his first job as a 16-yearold at the Regal in Purley, south London. He said: “When I started, I was tearing tickets. After that I did everything – I popped the popcorn, did front of house with queues of customers, showed the films from the projection room. I just loved the business and found it very interesting. “ I am a fan of cinema rather than films. I really love old cinema buildings and the pleasure of going to the cinema. Now I am lucky enough to be looking after a group of cinemas and it is fantastic.” The Merlin adventure began when Mr Greaves was working as manager of one of the UK’s first multiplex cinemas at High Wycombe in Buckinghamshire. He said: “I had worked in traditional cinemas and ended up there. Then I came to Cornwall to work for a small independent group. They were about to go bust, but I didn’t know it.” The opportunity arose for him to buy The Savoy cinema in Penzance in June 1990, so he sold his home in Oxford to fund the purchase, and launched himself on his cinema-saviour career. He said: “I thought it had great possibilities, but it hadn’t been invested in. It had holes in the roof and was threadbare.” Over the next four years the cinema was given a facelift and was converted to provide three screens. In May 2011 it was the first Merlin Cinema to go completely digital, including Digital 3D. Other cinemas in the chain include The Royal, St Ives, bought in 1990, which was also converted to three screens. By 1997 admissions had increased at both sites from less than 60,000 a year to more than 130,000. Also in Mr Greaves’ portfolio is The Regal, Redruth, acquired in July 1998. The Geoff Greaves launched Merlin Cinemas after selling his house to buy the run-down Savoy cinema in Penzance. He now owns 12 town-centre cinemas Regal is a cinema and theatre operation and for over a decade has staged live shows for several weeks of the year in the multi-purpose 600-seat auditorium. A £1.5m refurbishment of the Art Deco town-centre landmark resulted in five modern cinema auditoria and a remodelled 650-seat cinema/live theatre within the existing original building. It attracts more than 100,000 people each year. In January 2000, Merlin Cinemas bought the recently closed two-screen Odeon in Torquay. It was given a facelift and renamed the Central Cinema. Now boasting four screens, it had a 3D digital installation in March 2010, the first in the area. In 2002 an 80-seat single screen cinema was leased from the charitable trust which operated it. In 2004, following the purchase of the building, the Flora, in Helston, was converted to a twoscreen, 80 and a 60-seat, cinema. Four years later, Merlin Cinemas purchased the freehold of the Embassy in Ilfracombe, which was converted into a three-screen cinema. In December 2006 the old Market Hall in Okehampton was converted into the twoscreen New Carlton cinema, housing 70 and 160 people. In 2009, the old drill hall in Falmouth was converted to The Phoenix, which in 2010 won the UK Independent Cinema of the Year Award from the RAAM specialist cinema management consultancy. ‘If we hadn’t grabbed the Ritz it would have been lost forever’ Geoff Greaves The chain also owns the Regal Movieplex at Cromer, Norfolk, at the former Theatre of Varieties; the Tivoli, Tiverton; and The Studio at Coleford in Gloucestershire. Summing up his philosophy, Mr Greaves said: “Merlin Cinemas have always passionately believed in keeping cinema local, retaining existing and often historic traditional buildings, which are part of each community, bringing visitors and local people into town, with schoolchildren and families often able to walk to their local cinema, or at least just travel a short distance.” Merlin director Mr Greaves continues to invest in his chain, and said the company has just completed a £1.5 million refurbishment of the Regal at Redruth, which now has a six-screen cinema and also hosts live theatre. Among the projects in his pending tray is the Art Deco Ritz in Penzance, which he bought last year to save from being lost as a cinema forever. He said it would have been a tragedy if plans to turn the cinema-turned-bingo hallturned-community venue site into flats had gone ahead. Speaking at the time of the purchase, last July, he said: “I know it looks dreadful from the outside. But inside there is a lovely old-fashioned Art Deco interior. “It is tired, but I can see in my mind’s eye what it will look like when we do it up and when we restore that wonderful Art Deco interior.” Now he has ‘parked’ the project until he can invest time and money in it, but intends in time to bring it back to life as a restored asset for the town. He said: “We can only undertake one refurbishment project at a time. We have saved the Ritz, which was going to be demolished. “If we hadn’t grabbed the building, it would have been lost forever. It is a beautiful building.” Now Merlin Cinemas employs 170 people in Devon and Cornwall and has an annual net turnover of £5 million. Mr Greaves paid tribute to the people who work with him to preserve these cinematic jewels, saying: “We have got an enthusiastic management team around us who enable this to happen.” So what is this cinema fan’s favourite film? He said: “That would have to be The Last of the Mohicans with Daniel Day-Lewis from 1992. It looked fantastic and sounded superb.” And his favourite cinema? “That has to be The Savoy in Penzance. The last major improvements there were in 1994. Now we are looking at possibly adding an additional two screens. “I am also delighted with The Phoenix in Falmouth. It is nice to be doing something like this which is so well received.” WESTERN MORNING NEWS THURSDAY JULY 3 2014 49 WMN-E01-S4 IT and creative Noteworthy companies from a year of innovation Exciting innovation and investment in new technology has shown that the South West continues to be a thriving hotbed of creative and technological talent. Catherine Barnes reports on a busy year for the IT and creative sectors One of the biggest noises to have come out of the region’s IT and creative sectors this Annual Business Guide year has to be technology company Blur Group’s move into the region. After relocating to Exeter and establishing a research base at the University of Exeter’s Innovation Centre, it moved into the first building to be completed on the Exeter Science Park in December and has established it as its global HQ with 100 staff. The company is behind technology platform the Global Services Exchange, which allows professional services around the world to connect and collaborate on projects. Since September, the platform has seen major growth, with projects worth a total $251 million signed up. Blur Group – which also has offices in London, Dallas and California – has now said the new Science Park base affords the space and scope it needs in which to centre its global operations. The business also intends to maintain its presence at the Innovation Centre and plans to open an academy next year that will harness the university’s academic talent and offer training and internships. Also based at Exeter’s Innovation Centre is Crowdcube. Entrepreneurs Luke Lang and Darren Westlake pioneered the technology platform on which the peer-to-peer equity investment platform was launched in 2011. In May, it announced recruitment plans to double its 20-strong Exeter team within nine months. Meanwhile, independent radio station Radio Exe voiced fears that a digital switchover could “de-localise” regional broadcasting. It forms part of a coalition of broadcasters campaigning against a move they say would damage their industry and cost the listening public millions. The station, which broadcasts around an 18-mile radius of Exeter, has joined a national network of broadcasters, which includes Pirate FM operator UKRD, to lobby against a shift away from analogue that would see ordinary radios become obsolete. In September, Plymouth media business Silverstream was named a shortlisted finalist in a national technology awards for its TwitterWall. The big-screen technology pulls together tweets about an event and displays them so that audiences present can see The Exeter Fab Lab enables invention by providing access to tools for digital fabrication what’s being said while watching the proceedings. Silverstream, which was established by Simon Walton and Roger Wiltshire in 2006, produces television programmes broadcast online. A £50,000 bank loan helped a Cornish telecoms and entertainment business Orbiss to invest in new technology. The Truro-based company has used the funding to buy a licence that will allow it to expand the hotel entertainment systems side of its business – something which they believe has huge growth potential. In February, Cosmic Peninsula Consortium was announced as the supplier who will provide business and community support around the £94 million Connecting Devon and Somerset superfast broadband scheme. The consortium consists of Honitonbased social enterprise Cosmic and Plymouth-based Peninsula Enterprise. In March, fast-growing Plymouth digital marketing business IO Technologies was named as one of the 50 most ‘exciting and disruptive’ fir ms in the UK. The business, which was set up last May, works in the field of big data analytics, an emerging industry that is set to be worth billions of dollars worldwide. IO was founded by Raoul Witherall, who recruited Alex Nicholson, former chief IT architect at the Exeter-based Met Office, to design and build the technology. In May, a new business hub aimed at making low-cost digital technology universally accessible launched at Exeter library, which has undergone a £2.4 million revamp. Devon County Council worked on the Fab Lab project for 18 months prior to its launch, with the aim of creating an environment where SMEs, students and artists can access equipment such as 3D and 2D print- ers, milling machines and computer-aided design software. Devon County Council is in talks with Exeter College about working in partnership on the scheme and discussions have been held with King Edward VI Community College in Totnes about the idea of establishing a Fab Lab centre there. Also in May, a short film by University of Exeter film student Aygul Bakanova was selected to be showcased as part of Directors’ Fortnight at the Cannes Film Festival. The PhD student’s film, The Void, takes place on a ferry to a Danish island in the Baltic Sea, with a cast including The Killing and Sherlock star Lars Mikkelsen and Game of Thrones actor Dar Salim. In October, Plymouth media firm Twofour announced its merger with Cardiff production company Boom Pictures. that was set up by a former controller of BBC One. Twofour said the deal would create “a major new nations and regions player” believed to be worth about £30 million. Each business has retained its own branding, with Twofour founder Charles Wace stepping down as chief executive to become non-executive chairman of both companies. Mobile apps and software developer Rokk Media achieved turnover growth of more than 350% over the past three years, with a 407% profits increase. During 2013, the Exeter company secured a number of six-figure contracts. and has worked on a number of top-secret projects for government. Christow-based uCheck hit the £1 million turnover mark in September after pioneering software that enables clients to vet recruits’ credentials. Its electronic record-checks are completed in hours, replacing paper trails that could take several months. Onwards and upwards – taking your business to the next level SONYA BASSETT Commercial legal specialist at Coodes Solicitors As is often the case, many businesses are set up around great ideas formed between family and friends. These founding business owners will then work around the clock, giving their all to establish the business and make it successful. After a couple of years the team will start to look at expansion and development and it is only then that the legal structure is found to need some work or the standard contracts in need of review, or these may even exist only via a handshake. At least once a year you should carry out a business health check and assess whether you need the following in place. If they are already in place, check that you are happy they are still in line with the way you run your business. Failure to do this could have serious financial and legal consequences further down the line. I suggest considering: Corporate structure ■ Would you be best set up as a limited company? The main reasons for going limited are for tax purposes or to seek to protect the personal assets of the directors. Partnership agreement ■ If you are in partnership do you have a partnership agreement in place which covers the practices and agreed terms of the partners? Shareholders ■ If you are a limited company do you have a shareholders agreement in place which covers what happens to your shares in the company in certain circumstances, i.e. retirement of a director? ■ Does each shareholder have a will in place? ■ Do you have insurance policies in place and are in need of cross option agreements? Contract with employees ■ Do you have a standard employment contract with employees? ■ If you use an agency are you happy with their terms? ■ Do you have a standard service agreement with the directors of the company? Company books ■ Are they all up to date? ■ Is Companies House up to date? Intellectual property ■ Have you developed a brand, name or logo which should be protected? ■ Have you developed a product which needs protection? Provision of goods or services ■ Do you have a standard set of terms and conditions with your customers? ■ Do you have a standard supply agreement with your suppliers? It’s important to address the pitfalls before they happen, saving time and money in the long run and allowing you to focus on running your busi- ness. Coodes offers a fixed price review with recommendations, ensuring your business is on a solid footing as it expands. Sonya Bassett is a national and international commercial specialist and heads up Coodes Solicitors’ Corporate Department. With experience in working on deals with firms such as Tesco and Marks and Spencer plc, Sonya also has a particular interest in providing support to start-up and developing businesses. Sonya can be contacted on sonya.bassett@ coodes.co.uk , 01872 246200 or via coodes.co.uk. 50 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Marine Westcountry marine sector has the wind in its sails The South West’s marine sector is buoyant and set fair for a positive future after weathering the storms of recession. Mike Bramhall reports on its encouraging fightback Confidence is returning to the Westcountry’s marine sector – and all the signs are that this welcome improvement is real and sustainable. Paul Singer, board representative of the British Marine Federation South West, is cautiously optimistic about this vitally important area of the region’s economy. Mr Singer – who keeps a weather eye on every aspect of the marine sector – said the last year had been positive. “Overall for the region, we in the British Marine Federation were very pleased,” he said. “For the second year in a row, the South West was the largest region in the UK by sales volume, accounting for 32 per cent of the total industry revenue from sales, or £2.905 billion. That is very encouraging news and means a substantial amount of money is staying in the South West. “Employment figures have stayed broadly the same, around the 10,000 mark. These good things would say we have a resilient industry. It has weathered many storms, and certainly has weathered the latest one. “Our members are saying there is increased confidence in the market – there is still caution from the consumer, but we have definitely turned the corner and some are reporting busy order books.” He pointed to South West success stories like Princess Yachts in Plymouth, but also highlighted the education and training sector, which is showing a revival. Courses run by Plymouth University, South Devon College’s Noss Marine Academy and Falmouth Marine School have seen a raft of applications, he said. “That is people wanting to work in our industry. Some courses are 50 per cent up on last year.” Another key area showing improvement is the number of employers offering apprenticeships and traineeships, which Mr Singer said shows “a healthy, confident future” and which will help address the skills shortage that has afflicted the sector. He added: “It is so encouraging to see employers engaging in that process – they are confident enough to do that now. For a while, companies held back. Now we are seeing them commit, bringing out new products, recruiting and training – these are all good, positive signs. “The region as a whole has moved forward and I believe it will be sustainable. Some manufacturers have gone as far as bringing boat-building construction from overseas back to the UK. That is a major step and says ‘we are confident for the future and are prepared to invest’.” At Princess Yachts in Plymouth, the workforce is up to 2,500, with 300 new roles being created in the last 12 months and more expected in 2015. Managing director Chris Gates said: “Although the global financial situation continues to be somewhat volatile and certainly hard to read, Princess Yachts has enjoyed tremendous success over the last few years, building market share and ever larger vessels. “Princess is now a truly international business with 50 regional distributors and many more dealers. We have enjoyed some notable successes in Latin America and the Asia Pacific region, with our more traditional markets in Europe and North America showing signs of an upturn.” In January, Falmouth’s Pendennis Shipyard was awarded a share of an £8 million government scheme aimed at developing the superyacht industry. The firm led a consortium of four businesses awarded £800,000 from the Technology Strategy Board to develop new ways of making boats more energy efficient. It was the latest stage in the development of the yard, which celebrated its 25th anniversary in 2013. In April, the remodelled sailing yacht M5 (formerly the Mirabella V) left Falmouth following a 24month refit at Pendennis and in May, the 47m motor yacht A2 (previously Masquerade of Sole) was named winner of the Rebuilt Motor Yacht category The Pendennis Shipyard in Falmouth is one of the world’s leading custom superyacht facilities – and one of Cornwall’s most important employers at the annual World Superyacht Awards. Pendennis has one of the world’s leading custom superyacht facilities and is one of Cor nwall’s most important employers, with more than 350 skilled tradespeople. The 6.5 acre waterfront yard’s undercover space has been increased, boosting capacity for 30-100m superyachts, it has taken delivery of a 600 tonne travel hoist and is developing an adjustable-depth wet basin to accommodate superyachts. Over the past few years, the company has expanded with the creation of the Pendennis Palma refit facility in 2011. The creation of Pendennis Plus, following the acquisition of Devonport Yachts in 2011, added expertise in the 60mplus arena, and in 2013 the company extended their yacht support service to the Pacific. Ship repair company A&P Falmouth said it was facing a transitional year after weathering a challenging 2013 which saw it shed 70 jobs. Managing director Peter Child said: “Last year we had a really busy spring but we could see the downturn coming. We knew we were in for a difficult 18 months and we went through a redundancy exercise last September, reluctantly losing 20 per cent of the workforce. Fortunately 50 of the 70 went voluntarily.” But Mr Child said the picture is now much brighter after a busy start to 2014 which saw A&P’s three docks occupied by the tanker FSL Hamburg, three P&O Ferries, two Condor Fast Ferries, Oscar Wilde from Irish Ferries and pipeline trenching vessel Calamity Jane, plus several MoD vessels alongside. In April, the 60-year-old heritage cargo-passenger ship SS Shieldhall steamed in for a major refit, paid for by a £1.4 million Heritage Lottery Fund grant, which will extend its life for another 25 years. Next year will see two big MoD refit contracts worth £20 million and Mr Child said A&P is also hopeful of expanding into the ‘The region has moved forward and I believe it will be sustainable’ Paul Singer, BMF South West potentially lucrative marine renewables sector. He said: “We have weathered the storm, and we have a pretty good order book for the next 12 months.” He said the firm had recently completed a wave power device for Seatricity, which is being trialled at Cornwall’s Wave Hub and could lead to an order for a further 30. A&P now has a workforce of around 400 and a £55 million turnover, and Mr Child said he is hopeful dredging of Falmouth harbour can begin in around two years, enabling the company to accommodate much bigger vessels. Meanwhile, Devon engineering firm Supacat pioneered an innovative new boat aimed at the offshore industry and delivered the first one to a Cumbria-based marine services group. The Dunkeswell-based company handed over the first of its SMV 24 multi-purpose vessels to Barrow-in-Furnessbased James Fisher Marine Services at a ceremony on Plymouth’s waterfront. Supacat spent two years developing a versatile multi-purpose vessel that would offer a single alternative to any number of task-specific craft required to undertake operations on offshore facilities such as wind farms and oil and gas platforms. Supacat managing director Nick Ames said at the handover: “ “To have such a prestigious marine services company purchase the very first SMV 24 speaks volumes for the product and for its future potential in this growing sector.” Supacat, which employs 120 staff at its North Devon base, is also jointly behind the design and build of the launch and recovery system designed to deploy the RNLI’s new Shannon-class lifeboat. Wave Hub – the offshore energy test facility in Hayle – took a significant step forward when it secured an international company to take on its last berth. Carnegie Wave Energy plans to deploy a device called CETO 6, a fully submerged technology that pro- duces high-pressure water from the power of waves and uses it to generate clean electricity. It plans to have a 3MW array at Wave Hub in 2016, with the option to expand to 10MW. Wave Hub, a giant ‘socket’ on the seabed in St Ives Bay connected to the grid network onshore by an underwater cable, now has three customers, with the potential to generate a capacity of 30MW. Others have been reserved by UK-based Seatricity and Finnish multi-national utilities firm Fortum. Cornwall Council leader John Pollard, the local member for Hayle and a board member of the Cornwall and Isles of Scilly Local Enterprise Partnership, said: “Car negie Wave Energy’s work based in Hayle proves the international scope of Wave Hub.” Meanwhile, FaBTest, the offshore test area for marine renewable energy devices in Falmouth Bay, is continuing despite being buffeted by the 2014 storms, during which it measured a new maximum wave height of 8.75m (30 feet). Fred Olsen Ltd has had its “Lifesaver” device deployed since March 2012 as part of commercialisation trials. Following a successful bid to access ERDF money, Falmouth Business Park-based Mojo Maritime will deploy their lowmotion platform from September and the FaBTest management team is in talks with a number of other national and international developers. WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 51 Public sector Is ‘austerity’ just a political smoke screen? London Editor Graeme Demianyk on the shrinking public sector, and how it has affected the South West’s economy Received wisdom suggests there is very little to separate the main political parties. They look the same – they sound the same. The disaffection that fuelled UKIP’s rise to the top of the European election polls stems, in part, from our beige politics. That’s received wisdom. The reality is much different. It might not be as stark as capitalism Vs socialism, or Thatcher Vs Foot. But the Conservatives, and to a lesser extent the Liberal Democrats, take appreciably different positions on the size of the state to Labour. On one hand, the reduction of the size of the public sector is a matter of austerity. To get the Government’s books back in order, it has needed to cut public spending. Save for the NHS and schools, every aspect has felt the pinch. Councils particularly, but so too everything else, from the prison service to revenue and ‘A premeditated attack resulting in the destruction of public services’ Stuart Roden, Unison customs. But it’s not all about pragmatism. It’s ideology too, it appears. David Cameron last October said the Government is to forge a “leaner, more efficient state” on a permanent basis, signalling he had no intention of going on a spending spree once the structural deficit has been eliminated. It was a line in the sand. In 2010 he said he was imposing cuts out of necessity, rather than from “some ideological zeal”. The Prime Minister’s argument is that better services Actor Dominic West gives a workshop for pupils at Route 39 Academy near Clovelly, one of three free schools in Devon. Below: Employment minister Esther McVey can be delivered with lower spending, and falling crime while police budgets are axed is one example regularly cited. And the jobs lost in the public sector? Replaced by increased employment in the private sector. According to the Department for Work and Pensions, there are now more than four times as many people in the South West employed in the private sector than the public sector – and the gap is widening as the economy recovers. By the end of the third quarter of 2013, there were 2.1 million people in the South West employed in the private sector – up 15,000 year-on-year. Public sector employment for the same period in the South West was at 473,000, down 4,000 on the year. So what has changed? Coun- cils have been the most obviously hit. Libraries, bus services and leisure centres have all been cut back. The NHS has been overhauled and the military footprint – significant in the South West – is smaller than it was. Police forces have reduced their back offices and the “bonfire of the quangos” has seen the South West Regional Development Agency go. Schools too, with the move from local authority control to academies and “free” schools. The Government makes no apology for the shift, part of the argument being that the private sector generates the revenue that underwrites the schools, hospitals and other public services. Its employment policies are geared towards it. Among the flagship schemes is the New Enter- prise Allowance. Through it, nearly 1,000 people in Devon, Cornwall and Somerset have moved from claiming benefits to running their own business. The scheme offers mentoring and financial support to people on benefits, helping the unemployed become their own boss. There are now 2.63m people in work in the South West – a record – which is an increase of 77,000 on the year. “As the economy grows, more people in the South West are able to get a job, build a career, or set up their own business and become the employers of tomorrow,” said employment minister Esther McVey. “Everyone who has made a new start, and every local business who has hired someone new is helping to make the South West – and the country – a more prosperous and confident place to be.” So what will Labour do if it wins the election next year? Ed Miliband talks of the hammer blow delivered to the public sector, but has stopped short of pledging to reverse the cuts, save for a handful of areas such as the so-called “bedroom tax”. But the unions argue the scaling-back of the public sector will have “devastating” consequences, and that unemployed workers are setting up their own businesses reluctantly as there are no jobs available. And is a millionaire entrepreneur more valuable than a low-paid nurse? If you are ill, you will quickly discover what is more important, the argument runs. Stuart Roden, South West organiser of Unison, said: “The impact on public services in the South West has been devastating, with many essential services slashed or stopped completely. “Thousands have lost their jobs through redundancy and many more have left or been transferred out under various privatisations. “Austerity has been used as a political smoke screen by the coalition Government to cover the premeditated systematic and unprecedented attack which is resulting in the destruction of public services. “These cuts have targeted the poor, young, disabled, elderly and those most disadvantaged in society who relied on public services for essential support. Those who are hurt the most are least able to speak out and protest.” Red tape is biggest barrier to realising opportunities around outsourcing BY TIM BORTON, head of Public Sector services at Bishop Fleming In last year’s Annual Business Guide, I highlighted how public sector cuts were likely to provide more outsourcing opportunities for Westcountry businesses, including this region’s large number of small and medium sized companies. Indeed, a report by the All Party Parliamentary Group on Outsourcing and Shared Ser- vices calls for more access to public sector contracts for SME's. That committee’s vision has been shared by politicians at both national and local level – all agreeing that public sector contracts should no longer be the sole preserve of giant companies. Doubtless, all government departments, agencies and Quangos, local councils, and such bodies as the MoD and the NHS would say that their doors are now open to smaller region- al businesses. But trying to enter those doors remains almost impossible for all but the largest companies. The biggest barrier, which remains unchanged, is the extraordinary red tape that public sector bodies put in the path of would-be suppliers. Typical public sector tender requirements are unlike anything most businesses encounter in the private sector, and demand huge amounts of time and costs. All too often, the demands made in those tender requirements have no bearing on the service to be provided, with pages to be completed and documents to be submitted that seem to be more “box-ticking” than relevant. Those who write and issue these tender documents are blocking the worthy aim of enabling public sector bodies to make more use of their local businesses, which can often lead to lower costs. Why do they do it? It’s true that the very large contracts, which are unlikely to be appropriate for SMEs, are governed by the procedures laid down by the EU, and that HM Treasury has set out public procurement rules in their “Managing Public Money” document. I suspect, however, that most public sector procurement processes are still driven by the ethos of “we’ve always done it this way”! That has to change. Most Westcountry businesses will remain excluded from pitching for public sector contracts until the pitching process no longer requires the resources of large companies. That change could benefit the public sector as much as it benefits SMEs. In truth, the public sector has too many examples of bad experience with giant company suppliers – from the Olympics security fiasco to a series of major IT disasters. 52 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 53 Manufacturing Optimism is on a high as order books start to bulge A surge in orders signalled a productive change in fortunes for many of the region’s manufacturers who are now experiencing a boom, as Catherine Barnes reports Optimism and confidence has continued to increase among the region’s manufacturers. In last year’s Annual Business Guide we reported how the sector had predicted a ‘modest’ recovery regardless of slight sales dips, but that the general outlook was upbeat, looking ahead to 2014. Before the year was out, however, the sector’s leading industry bodies were reporting order and output levels unseen for years – and in some cases, decades. “The past year saw rising fortunes for the majority of the region’s manufacturers,” says Phil Brownsord, regional director of manufacturers’ organisation EEF. “Even those that had seen challenging conditions report that the start of 2014 has seen orders pick up.” Reflecting a national picture in November, the Plymouth Manufacturers’ Group’s annual State of the Sector survey found that more than half of manufacturing businesses located within and around the city had capital investment planned for the coming year. “Last year we continually saw a forecast of increased investment but machinery manufacturers reported that they were still waiting for this to transpire into real orders,” says Phil. “In the first few months of 2014 we have seen more actual investment as businesses look to improve their productivity and replace old equipment now that they have more confidence in their own order books.” A month later, the latest BDO Optimism Index, which charts performance predictions and long term growth trends, revealed that the region’s manufacturing sector was at a level unseen since 2010. This rose in December and by January, had reached an all-time high in the survey’s 22 year history. By March EEF reported that upbeat manufacturers were saying that new recruitment was on the cards in the months ahead. Previous Annual Business Guides bear testament to local manufacturers who, downsized, consolidated and downtimed, but ultimately did their best to retain the skilled workers key to building the business back up again in recovery. Now, for many firms, recruiting the kind of skilled staff they need is proving to be among the biggest challenges they face, as the sector forecasts that new jobs will be created this year. In December, the Plymouthbased Skills Group has said it was ‘struggling’ to fill more than 100 apprenticeship vacancies across Devon and Cornwall, despite high unemployment levels. Manufacturing and engineering firms were high among those firms short-handed. “Competition for skilled people is heating up and in some cases companies are struggling to attract talent,” said Mr Brownsord. “Many are looking to introduce apprenticeships to gain some control of this. Indications are that it is not going to get better without further actions. At current rates, we are likely to need a million people to replace those currently in the industry and to realise their growth ambitions.” Skills Group Plymouth managing director Mark Boulting said: “This is the best opportunity youngsters have had to get apprenticeships that we’ve seen since the recession. “The problem is that a lot of young people are staying on at school because they don’t realise that there are the opportunities for jobs within training or apprenticeships.” Among the training and education initiatives aiming to redress that balance are, university technical colleges (UTCs). Introduced as an alternative to mainstream secondary schools and catering for young people aged 14 to 18, they aim to prepare students for the world of work in careers with technical backgrounds. Opportunities for apprentices, above, are opening up as manufacturing and engineering firms struggle to attract talent as business picks up; Stephen Boyd, right, who was in a consortium which brought Axminster Carpets out of administration; left, Tubby the pug, who starred in a video trilogy produced by Plymouth’s Pipex South Devon UTC will open its doors in Newton Abbot in September, with a focus on science and engineering. Among the local employers supporting the college are Newton Abbot-based Centrax, which is involved in the power generation industry; construction business Galliford Try; and South West Water. Plymouth’s UTC opened in September 2013. Specialising in marine engineering and advanced manufacturing, it is already looking at further growth before its first academic year is out. Projects have been run with manufacturing firms such as Wrigley, MGB Group Ltd and Spinnaker International Ltd, and alongside engineering graduates from Babcock. Students at UCTs are more confident of getting a job – and will have the appropriate skills demanded – than those at mainstream schools, according to new findings published by the Baker Dearing Educational Trust, the charity behind the colleges. The surveys highlight a significant difference in girls’ attitudes to careers in engineering, with two thirds of female UTC students expressing confidence that they could have good career prospects in the sector. Meanwhile, the number of engineering students graduating in Cornwall has more than doubled since the turn of the millennium, it was revealed. More than 700 students are currently studying technology and engineering according to Combined Universities in Cornwall (CUC) – a partnership of five universities and colleges offering courses in the county. Ken Martin from the Cornwall Manufacturers Forum said: “Skills are absolutely critical if Cornwall is going to stay competitive.” Added Mr Brownsord: “There is going to be increase the competition for highly skilled engineers and programme managers. We already see that where few exist in a locality, it is often difficult to persuade them to take the risk of relocating deep into the South West. That means we need to shout louder about some of the amazing companies we have and the state of the art work they do. “We are working with all the Local Enterprise Partnerships and the companies in the region to help address these long standing issues.” In terms of our local industries’ resilience, previous Annual Business Guides reflect how, while there have been casualties along the way, our regional economy weathered the economic storms of the downturn better than most, due to the sheer diversity of its business mix. One of the highest-profile stories of a bounce-back that reflects Westcountry determination and the value of its quality brands’ identity has to be that of Axminster Carpets. In March this year, just one year on from its rescue from administration, Axminster Carpets has secured new contracts at Buckingham Palace and Windsor Castle with turnover on course to hit £12 million. Three hundred workers were laid off and there were fears that it could be the end of the business, which dates back to 1755. But on April 8, Axminster Carpets was bought out of administration by a consortium of private investors including Somerset-based Stephen Boyd, who is also chairman of Yeovil luxury leather firm Pittards. After relaunching with 100 staff, an additional 64 have been recruited – with most of its previous employees who wanted to work for the business again having been rehired. Continuing along the theme of strong brand identity, in April this year more jobs were saved, including those of workers in Penryn, after private equity company Enact bought The West Cornwall Pasty Company from administrators. The Cornish-made pasties are sold in branded retail outlets predominantly located in and around the capital, home counties and Midlands. Meanwhile luxury mattress and divan maker Vi-Spring expanded its foothold in the US with the acquisition of a majority stake in a high-end Californian manufacturing company. The Plymouth-based manufacturer has made an undisclosed investment in E S Kluft, which is behind Kluft and Aireloom branded luxury mattresses. Vi-Spring said that by joining together, the two companies would offer an “unrivalled portfolio” of brands and products in the US – the world’s biggest market for luxury beds. Luxury handbag brand Mulberry officially opened its new £7.5 million Bridgwater factory in March, doubling its UK manufacturing capacity and with 300 employees based there. The month also saw the departure of departure of boss Bruno Guillon, two months after a major profits warning by the business which suffered tumbling sales at Christmas and fewer overseas wholesale orders than anticipated, after a move into more expensive and exclusive markets. Mulberry has said it will look to drive sales by developing new lines at more affordable prices. Moving even higher up the price bracket, AgustaWestland officially sealed a £1 billion contract to supply 16 search and rescue helicopters plus support and training to the Norwegian government.The AW101 aircraft will be assembled at AgustaWestland’s Yeovil facility, helping safeguard 3,000 jobs at the plant. While it’s not quite a designer label, Newton Abbotbased Silvalea has been busy building on its trusted identity and launched a range of fashion clothes for children with disabilities. Silvalea has already become a leading manufacturer of slings designed to hoist and transfer hospital patients and people with disabilities since its was established by Pauline Guilfoyle from her garage in 1993. Now it has developed and launched a children’s fashion brand – Guilly P – of easy-in and easy-out clothing that make it more straightforward to yet youngsters with disabilities dressed. What’s groundbreaking about the label is that while the clothes are practical by design, they are also stylish, so that youngsters look and feel invogue. It’s a fresh take on adaptive clothing, which is mostly extremely utilitarian in design. Said operations director Gary Bevan: “With Guilly P, what you see is a trendy jacket with a few more zips than nor mal.” The company ships to countries including Canada, Australia, New Zealand and Turkey, with exports accounting for 25% of its revenues. It employs 65 staff and invested around £350,000 in manufacturing systems over recent years. The Cornish Crisp Company was flying high after sealing a deal with Qantas to supply the airline’s flights from London to Dubai. The Callington manufacturer secured the undisclosedvalue six-month contract through a catering firm it met at a London food trade show. The past 12 months have undoubtedly been, on the whole, upbeat and optimistic ones for the sector. But how to get the message across about what – and how – your company’s ‘the biz’? For those within industry where complex engineering terminology is key, just how do you express the wonder of your world beyond your sector? Plymouth-based Pipex took the matter in hand by getting a one-eyed pug called Tubby and a doleful stunt sausage dog called Duke to front a hilarious Youtube video trilogy about the industrial plastics it manufactures. Its marketing and communications director Sarah Raynor said: “My colleagues were a bit nervous about it, but it’s been received really well. We’ve even had a couple of inquiries – which never usually happens when we send corporate videos out; they’re normally very straitlaced.” Closer collaboration can help sustain the boom in manufacturing sector BY NIGEL WARREN, Head of Bishop Fleming’s Technology & Manufacturing team The news that UK manufacturing was one of the strongest performers in the first quarter of 2014, with output growing by an annual rate of 3.4%, is great news. There is an overall feeling that a sustained recovery is underway. There are signs that manufacturing companies of all sizes have increased their investment plans and are getting ready to meet the expected upturn in orders. In addition, companies’ confidence for the year ahead is reflected in recruitment which has remained steady. Changes to the tax and regulatory framework to encourage UK manufacturing investment seem to be paying off. The UK now has one of the most favourable tax regimes in the EU, with a range of incentives designed to encourage investment in research and innovation. There are also valuable tax breaks for business angels and serial entrepreneurs to invest in new emerging technologies and start-up companies. There is already evidence that these changes are encouraging investment in UKbased research by both UK and overseas investors. The recent plan for Pfiser to move its base from the USA by bidding for Astra Zenica is a perfect example. There is still much to do in order to sustain the growth. The global economy remains weak, especially in the EU, and there are fears that the strengthening pound will hold back expansion of exports. The drive to increase exports is vital to the region’s success and the efforts of UKTI and others to strengthen cross border B2B networks are crucial. The South West has world class research and educational institutions, together with some of the most innovative and creative SMEs. This is a potent mix. We need to build stronger links between them, encourage more collaborative research, promote knowledge transfer, and increase commercial exploitation within the South West. Initiatives such as the new Exeter Science Park and Newquay Aerohub will help to bring more investment into Devon and Cornwall and more local jobs, training opportunities and an economic boost to the local economy. We also need to attract and train our young people for careers in manufacturing, science and engineering and to continue to build strong links between our education establishments and South West employers. Companies will not invest in the South West unless they can attract and retain key staff. 54 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Utilities The South West’s utilities sector has enjoyed a year of significant progress with huge strides being taken in key projects, reports Mike Bramhall A view of how the Hinkley Point C nuclear power station could look on completion. The plant is forecast to pump £100 million into the region’s economy during the peak of construction work Two projects which will have far-reaching implications for the whole South West – and a major effect on the region’s economy – made significant progress over the last year. BT’s trailblazing £132 million Superfast Cornwall high speed fibre broadband roll-out across the county continued its impressive pace, reaching 50,000 customers – or one in five homes and businesses in the Duchy. This progress is being mirrored elsewhere in the peninsula, where Connecting Devon and Somerset aims to ensure around 90 per cent of premises have access to superfast broadband by the end of 2016. Meanwhile the long-awaited “strike price” agreement between the government and EDF for power produced from the £16 billion Hinkley Point C power plant when it comes into operation in 2023 brought the much-debated project nearer to construction. But it is the speed of take-up for high speed fibre broadband which is set to have far-reaching implications for the South West economy, according to Paul Coles, BT’s South West Regional Partnerships Director. He said that in Cornwall, households and businesses are being connected at the rate of more than 2,000 a month. He added: “Our aim was to get to at least 80 per cent fibre broadband coverage in Cornwall by the end of this year – in reality we are now going to get to 95 per cent. “Research by Plymouth University shows that 36 per cent of businesses that are connected to high speed broadband have seen increasing sales, and that of those 25 per cent have been to new markets overseas. Exporting is key to our economy, and the fact that increasing numbers of people in the South West are reaching new markets is great news.” Mr Coles said that the broadband revolution in the region is also counteracting problems posed by poor road and rail links to the rest of the UK, and the geographical remoteness of the peninsula. “The connectivity we have here means you can work anywhere you choose. It is encouraging businesses to locate here, and encouraging new businesses to start.” Mr Coles said investment in the South West and the rest of the UK is giving the country a major advantage over European competitors, with more fibre broadband capability here than in Germany, Spain, Italy and France. Mr Coles underlined the importance of BT to the penin- 1,400 jobs through contractors building its new Energy from Waste facilities. It has more than 80 facilities across the South West. Dan Cooke, Viridor’s Director of External Affairs, said: “This has been another challenging year for the recycling and waste sector in general, but Viridor has won some important business in the region, contributing to greater resource efficiency for the South West. “This includes a two-year integrated recycling and waste service contract for St Austell Brewery, a complete waste and recycling service for 30 schools in Devon, and a waste haulage service for Wessex Water. “Viridor’s £1.5 billion UK investment programme in essential energy, recycling and resource management infrastructure will continue coming to fruition this year as five of our energy recovery facilities come on-line. These include two that will serve our South West region, located in Exeter and Cardiff. “Investment will also deliver a new materials recycling facility for Plymouth.” In March, the company was awarded a 10-year contract to upgrade and operate a new material recycling facility at Chelson Meadow by Plymouth City Council. The new £6m facility, that will improve recycling services to households across Plymouth, will sort all the kerbside collection recycling material and enable Plymouth residents to include glass in their recycling boxes. Meanwhile Exeter’s energy from waste plant started operations, and will process 60,000 tonnes of household waste per year from the Exeter and surrounding area. As for South West Water, last November, it was announced that water bills in the peninsula were to be frozen for two years, with subsequent price rises pitched below inflation until 2020. South West Water said it would not increase its standard tariffs and standing charges for consumers and businesses for all of its 800,000 customers during 2014/15, the first water company in the UK to do so. The firm said efficiency savings and reduced rates of interest on loans had made it possible to forgo a planned four per cent rise – a £22 increase on the average annual bill – which had been previously agreed in 2009. The proposals were contained in its Water Future Final Business Plan, submitted to Ofwat for approval this summer. Key projects are shaping the economic future for us all sula, when he pointed out the company has 2,500 employees in Devon and Cornwall, with a gross added value impact of £260 million. He said: “We also spend £100 million with suppliers in the South West.” “The government has said that for every £1 invested, there is a £20 impact in the economy. We have spent £2.5 billion, which is a £50 billion stimulus to the economy.” In May, BT announced it was creating up to 200 new engineering jobs in the South West. It also announced 55 apprenticeships in the region. Meanwhile energy provider EDF has embarked on site preparation works for the giant Hinkley Point C plant in Somerset, which will go on through the summer. The company estimates the plant will pump £100 million into the South West economy during the peak of construction after the nuclear site licence was granted in November 2012, and full planning consent was granted by Energy Secretary Ed Davey in March last year. The Hinkley project, the first new nuclear power station to be built since Sizewell B in 1995, will have a massive impact on the peninsula. The project to build the new nuclear reactor near Bridgwater will see at least £500 million of contracts handed out to firms in the West Country. It has the potential to create 25,000 jobs during its construction, 400 new apprenticeship opportunities and will provide 900 permanent jobs during its 60-year life. It is scheduled to begin operating in nine years. French-owned EDF Energy is investing up to 50 per cent of the project costs, representing around £16 billion, and 57 per cent of the project’s construction value could be spent in the UK, providing firms across Cornwall, Devon and Somerset with a massive boost. More than 1,600 companies have registered their interest to work on the project, while 130 local and 89 regional companies already have contracts with a value of £85 million. When the power station is operational, it is anticipated that £40 million each year will be contributed to the local economy over its life span. Pennon, the parent com- pany of South West Water and Taunton-based waste firm Viridor, announced its preliminary results for the year to March 31 to the Stock Exchange on June 3. Pennon chairman Ken Harvey said the group’s profits before tax rose 9.1 per cent, said as its water business more than compensated for weaker performance in Viridor waste operations, where profits fell by 19.5 per cent to £27.6m. South West Water saw its pre-tax profits soar by 10.8 per cent in the last year to £162.5million, which contributed to an increased operating profit of £12.2m (5.7%) to £227million. The company report said: “Viridor continues its transformation from predominantly a landfill operator to being one of the country’s leading recycling, renewable energy and waste management companies” and Mr Harvey said: “This has been a year of significant achievements for the group. “South West Water is continuing its strong performance against the 2010-2015 regulatory contract and is well placed to outperform its assumptions. “The company continues to deliver robust operational performance and improving standards of customer service, notwithstanding the dry summer of 2013 and then the extreme weather and resultant flooding of last winter. “I am delighted that the quality of South West Water’s Business Plan was such that it was awarded ‘enhanced’ status in the 2014 price review – the only water and sewerage company to achieve this. “As a result we received our fast tracked Draft Determination for 2015-2020 on 30 April which will enable early implementation of key elements of the Business Plan.” Mr Harvey said Viridor’s operating contribution was slightly ahead of last year and that the company had made excellent progress in establishing its Energy from Waste (EfW) business which will transform Viridor into a leading player in the UK renewable energy sector. Viridor, which employs 650 of its 3,200 staff in the Westcountry, has 200 apprentices and supports an additional WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 55 Retail Shoppers are bringing back confidence to high streets After the gloom of recession, the Westcountry’s high streets are being lit up by a sunny new mood of optimism from retailers and shoppers, as Mike Bramhall discovers Confidence is returning to the Westcountry’s shopping streets, as delighted city centre managers and traders report a retail renaissance across Devon and Cornwall. The gloom of the recession is being replaced by a sunnier outlook in the main shopping centres of Truro, Plymouth and Exeter. The new mood of optimism is perhaps most apparent in Devon’s county ‘capital’, already buoyed by the continuing feelgood of the John Lewis factor. Exeter’s John Lewis store has continued to report brisk business since it opened in October 2012, and has been credited with helping to attract other high profile retailers to the city, including Urban Outfitters and Hollister. But as Exeter city centre manager John Harvey pointed out, there are many more reasons for optimism – not least the £7 million project to revamp the Guildhall Shopping Centre, and the continuing campaign for a Business Improvement District. Mr Harvey said: “As a city, we have had another very successful 12 months with further investment. “We have seen further examples with businesses like The White Company opening its third largest store in the UK – that is a sign of real confidence in the Exeter economy. Other names like Byron Hamburgers are coming. The message is that we are a city that is very much moving in the right direction.” Mr Harvey said planning consent was in place for the Guildhall Shopping Centre project, which would bring in new retail, cafe and restaurant names. He said: “That is incredibly exciting, not only for the day-time economy but for the night-time economy too. “There has been increased confidence from traders, some of which is because of the investment, and anticipated investment, coming in.” Key to this could be the outcome of a second referendum on a proposed Business Improvement District for Exeter, expected next year. The idea was previously rejected by businesses in a ballot in July 2011. But Mr Harvey said: “We are working extremely hard in the business community to make sure that when we get to a vote next spring, it is a successful vote.” He said a ‘yes’ vote would allow the city to kick on further in terms of hosting more events and marketing. Other prospects for the city include plans by furniture giant Ikea to open a new store in 2015 creating 300 jobs, and the prospect of Rugby World Cup matches being played at Exeter Chiefs’ Sandy Park, selected to stage three games in September and October 2015. In Cornwall, Truro reported healthy trading and a thriving central shopping area, despite a backdrop of road improvements and gas main replacement work which caused major disruption for several months. Neil Scott, Business Improvement District manager at Totally Truro, said the roadworks had made getting in and out of the city centre difficult. Mr Scott said: “Against a difficult local, national and international economic background, trade in Truro has been as good, if not better, than we expected. “We had 35 new openings, primarily retail and leisure based. Among them was The White Company, in Boscawen Street. But we also had niche independents opening too, such as Kernow Exotics selling reptiles.” Mr Scott said four eateries had also opened, while 12 businesses had closed. But he added: “Some of the premises that had remained empty for a while have filled up. We have a strong offering in Truro and a good mix of retail.” Major works went on in Truro from September of last year until May, with South West Water working on a sewer upgrade at the same time as Wales and West carried out gas pipe replacement Greg Lumley, centre director at Plymouth’s Drake Circus, says new stores have helped continue to pull in customers as shoppers’ confidence returns works. This coincided with a 14-month project to upgrade the Trafalgar traffic roundabout. Mr Scott said: “All this made access to Truro very difficult. But the range of shops, combined with Truro being a very compact city centre, makes it a unique offering.” A plethora of planning applications also meant the Truro area emerged as key battleground in the South West’s store wars. In May, it emerged that a retail park with names such as John Lewis and DFS could be built on the site of Truro City Football Club. The Treyew Road project was one of five sites seeking planning permission for significant developments – while work has already started on another, which will feature a Waitrose store. Truro City Council members were told the 125-year-old football club could move to a proposed stadium for Cornwall site at Threemilestone, or to land at Nansavallan Farm off the Truro to Falmouth road. The retail park could help deliver the £24 million stadium for Cornwall, according to developers. London firm Helical Bar is looking to build the Truro City Shopping Park and Jonathan Cox, managing director of Helical Retail Ltd, told Truro councillors that John Lewis and DFS were possible tenants. Meanwhile Asda and Morrisons both said they were in- terested in opening in Truro, while on the other side of the city preparatory work began on the Truro Eastern District Centre, which will include a Waitrose store. Cornwall Council has said more than one of the planned supermarkets near Threemilestone could be approved. Walker Developments is seeking to build a supermarket and 650 homes at Maiden Green. Elsewhere in Cornwall, argument continued to rage over the £110 million retail development at Coyte Farm, near St ‘As a city, we have had a very successful 12 months’ John Harvey, Exeter city centre Austell, after the plan was thrown out by just one vote. The project was viewed by some as a golden opportunity for business and jobs. But others felt it would sound the death knell for St Austell town centre. Plans were rejected by Cornwall Council in January. The controversy was revived in March, when the St Austell Bay Economic Forum (SABEF) said it had agreed to express in-principle support for the proposed development. In Plymouth, the Drake Circus shopping mall contin- ued to pull in shoppers, with centre director Greg Lumley reporting that it had maintained its annual footfall of 18 million visitors. Mr Lumley said: “We have had a strong 12 months. “Trade is up on the last year and much of that is down to the fact that we have brought a lot of new brands to the centre, such as Fat Face, Apple and The Entertainer toy store. “We have some vacant units, but we are in discussion with retailers about taking them. There is more confidence among shoppers – we see that in footfall and sales and demand for units. ” Mr Lumley said that among the new offerings at Drake Circus will be a new eatery, Ed’s Diner. In the West End of Plymouth, independent traders and the City Market played key roles in pulling in shoppers. Ray Robins, chairman of both the City Market Traders’ Association and the Cornwall Street Shopkeepers’ Association, said trading conditions remained tough with high street outlets facing the double challenge posed by the internet and out-of-town shopping. He said: “The City Market has remained steady with a 96 per cent occupancy, and in the independent quarter [in the city’s West End] we have had very few empty shops. ” Mr Robins said it was the range and quality of service from niche and specialist shops in this part of the city centre, encompassing the lower end of New George Street, Frankfort Gate and Cornwall Street, which had kept pulling customers in. Mr Robins said a gradual return of confidence in the UK economy coupled with major spending initiatives which are boosting the vibrant City Market – including £35,000 on a new car park entrance and a £80,000 upgrade of toilet facilities – was adding to a more optimistic outlook. There was another boost for the city centre when Poundland – which already had an outlet on the corner of Royal Parade and Armada Way – opened its second Plymouth store in part of the former Woolworth building in New George Street. But there was disagreement over the future of the city centre Business Improvement District – one of the first in the UK when it launched in 2005. In December some disgruntled traders united against the BID, believing it no longer represents value for money, after it announced a debt of more than £130,000. The BID is run by Plymouth City Centre Company (PCCC). Meanwhile in April, the Plymouth Waterfront Partnership Waterfront Business Improvement District announced it had delivered 40 per cent of its Waterfront Business Plan. 56 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 57 Tourism Understanding customers’ needs is vital BY WILL HANBURY, Head of Bishop Fleming’s Hotels & Tourism team It is vital that Westcountry hotel and tourism businesses become more ‘inclusive’ to benefit from the improving economy. There is a need for increased ‘inclusiveness’ in terms of global culture, with an upward trend in overseas visitors, tourists needing better physical and internet access and an ageing population. According to Carolyn Custerson, Chair of Visit Devon, an estimated 25% of domestic holidaymakers are now travelling with an associated disability. South West tourism businesses, therefore, need to ensure that they refine their offering and pay more attention to the detail. Improvements to accessibility do not necessarily need to cost the earth. A number of small changes can demonstrate a good knowledge and understanding of your customers’ needs. According to Rob Lott, Manager of the award-winning Calvert Trust, there are a number of low-cost or no-cost quick wins for accommodation providers to improve accessibility. These include reducing the clutter in bathrooms, having clear signage, using blocks to raise the height of tables, and making sure infor mation about access is made available on your website or other marketing material. It is important that holiday destinations cater for the specific requirements of the increasing ‘silver haired’ generation and growing overseas market. Tailoring your website and product to overseas, elderly, and special-interest visitors will demonstrate you have thought about their requirements. International visitors made up 17% of the tourists in Torquay; the average for Devon is 10%. For these visitors you can provide plug adaptors to ensure they can instantly charge their mobiles, and use other devices. As recently reported in the Western Morning News, overseas visitors spent £552 million in the South West in 2013. Attracting inbound tourists is a key market for the sector. By providing free wifi, you have gone a long way to meeting the requirements of your digital-savvy guests. Investing in “foreign language” versions of a website can pay huge dividends in overseas bookings. The key to maximising a return on the investment in these areas is to ensure that your marketing material advertises that you have thought about your customers’ needs. ‘Staycation’ breaks bring the sunshine after gloom A summer to remember and a boom in ‘staycation’ holidays has given the Westcountry’s tourism industry a welcome shot in the arm, as Catherine Barnes discovered Last year brought a break in the clouds for the regional economy, made manifest by weeks of sunshine giving our tourism sector a shot in the arm after four consecutively dismal summers. Tourism bosses admitted they breathed a collective sigh of relief after enjoying the best August for five years. By late June, tourism businesses had begun to get the jitters following an Easter ‘that didn’t happen’ and a chilly May, according to VisitCornwall boss Malcolm Bell. “To be honest, people were extremely worried,” he said. “When the heat wave hit in July and the first bit of August we were really catching up a bit on that lost early business. “The sunshine then went straight through the critical kids’ holiday season. There have been a lot more people around and they were happy. “It was a good August and probably as good as 2008, which was the last good year we had. I think most business would have survived another poor season but it is the investment and confidence levels which would have gone.” English Riviera Tourism Company chief executive and VisitDevon chair Carolyn Custerson said that the industry had to box clever to attract visitors whatever the weather, saying:“After a series of unpredictable summers, we consider it is essential that we all invest more in weatherresistant products and activities to create year-round visitor appeal.” The Devon Hotels and Restaurants Association also reported a substantial rise in bookings during the summer. It said many of its members had seen record numbers of visitors throughout the holidays and sell-out July and August months. Chairman James Sharp Harnessing the full range of funding options to enable SMEs to grow said: “We have seen an increase in overseas visitors, but one of the main growth areas has been holidaymakers choosing to ‘staycation’ in Devon due to the fantastic weather we have been experiencing. “One member has seen an 8.6% rise in overall bookings in comparison to last summer, with a 6% rise in July alone.” Research into the economic and social impact of arts and lifestyle events held in Torbay last summer later revealed that five key fiestas attracted £1.7 million of entirely ‘new’ money into the local economy. The study has broken down the costings and profits of five of the Bay’s most popular cultural events – its long-standing children’s festival, Welsh National Opera performances, the Agatha Christie Festival, Art on the Riviera event Afloat, and its car, boat and bike fest, Super Weekend. ‘The sector is getting used now to roller coaster years’ Malcolm Bell of VisitCornwall The Westcountry has among the heaviest reliance on the industry in the UK, with 8% of jobs in Torbay, East Devon and West Devon – and 7% in Cornwall – tourism-related, more than double the national average. Previous Annual Business Guides have reflected how the Tourism economy – worth more than £2 billion a year in Devon and Cornwall – has become more nimble in response to the ‘wait and see’ approach, which leads many of us to leave our bookings until the last minute. And while consumer confidence is returning, the downturn has seen the nation develop ‘discretionary thrift’ and a taste for special offers and bargains, delegates at February’s West Country Tourism conference were told. “It’s a habit that’s here to stay,” said Sharon Orrell of Visit England. The boom in ‘staycation’ holidays has seen crowds return to the West’s shores, like Goodrington Beach near Torquay Largest Tourism & Leisure businesses in Devon & Cornwall 2014 Number of employees (Devon & Cornwall only) Business name Turnover Percy R Brend & Sons (Holdings) £47,458,000 1,096 Eden Project £19,128,000 504 John Fowler Holidays £20,488,331 441 Torquay Leisure Hotels £11,510,000 400 Manor House Hotel (Okehampton) £14,595,000 312 Seafood Trading £15,100,000 289 Red Hotels £9,049,000 276 Theatre Royal (Plymouth) £18,474,000 207 China Fleet £3,729,000 193 Merlin Cinemas £4,853,000 184 However, last summer’s weeks of glorious sunshine not only prompted hordes to pack the car boot and make the journey South West, but also inspired many visitors to pre-book ahead for this year. Amanda Stinchcombe, operations manager at Aspects Holidays said in November: “As soon as the sun came out bookings improved, and it has given people the confidence to rebook for 2014. “To be 20% up on last year at this point is fantastic.” Accountants Francis Clark reported during the month that 2013 had seen hotel bookings return to pre-recession levels in Cornwall alone, with advance sales for 2014 in- creased by a fifth. Then came the winter deluge which saw the main line swept away at Dawlish and rail connections West beyond Exeter cut off for two months. Calls on the Government to address and invest in upgrades to the Westcountry’s vulnerable transport network links were emphasised by figures reflecting the escalating daily cost of the hiatus upon the local economy. At the same time, business leaders were at pains to emphasise that the Westcountry remained ‘open for business’, with Malcolm Bell quick to point out that only a small percentage – 6% – of Cornwall’s visitors relied upon rail links. Looking back, he said: “The wet weather and storms of 2014, and more importantly the media reporting following the Dawlish rail damage, certainly killed off the small but very valuable March and early April trade from many businesses. “The larger businesses with good leisure and other facilities faired best, but the smaller independent accom- modation providers certainly suffered and it will take a good summer and a good autumn to bring business levels for this sector back to 2013 levels. “2014 will be another roller coaster year – but the sector is getting used to roller coaster years.” Road and rail connectivity was, unsurprisingly among the hot topics discussed at West Country Tourism Conference which took place in Exeter in February. Carolyn Custerson warned that effective road and rail links are crucial for the Westcountry to tap into new tourism trends. She told how many tourists are choosing to take more mini-breaks and long weekends, instead of a longer holiday. As such, when they hit the highway or railway on a Friday evening, they are heading towards destinations that will afford them the maximise time to relax. “The staycation is here to stay,” she said. “Access is crucially important, because the average length of a stay has now decreased to around 3.8 days. Speedy accessibility is more and more important with mini-breaks. “That’s why city breaks are out-performing the country. The South West is perceived as a beautiful place to stay, but it takes time to get here. The transport infrastructure is vital and what’s happened at Dawlish is indicative of that.” The conference’s guest speaker, travel writer Simon Calder, described his First Great Western journey from London to Exeter as ‘just about as long and slightly more disagreeable’ as a gruelling trip he once endured on the Trans Siberian Railway. January saw the Eden Project announce it had “turned a cor ner” after posting a loss of £6.3 million for 2013-13; its worst ever financial year. Accounts for the Eden Trust revealed a trading loss of £1.3 million for 2012-13, while its assets depreciated by £5 million. Its turnover was £25.4 million. The attraction, which had posted a surplus of £136,000 the previous year, blamed the poor performance on the effects of the 2012 Olympics, bad summer weather and the economic downturn. Meanwhile, it was announced in March that the tourism organisation which represents businesses based on Dartmoor is planning to up its game. This is part of a concerted push to bring more visitors into the National Park. The Dartmoor Partnership plans to move from a voluntary organisation into one that will professionally market the wider Dartmoor area as an all-year-round, high-end tourism destination. Chief executive Caroline Webster, said that the area needed to embark on an “aggressive” game of catch-up. The South West came away with more awards than any other region in this year’s national VisitEngland awards held in May. The wider region scooped 15 awards overall. Westcountry gold honours went to Exmoor’s Calvert Trust, which provides accessible holidays for all, Martinhoe’s Old Rectory hotel and luxury holiday cottage complex Little White Alice in Car nmenellis. Awards also went to the English Riviera Tourism Company for its visitor information. Cornwall attractions Trebah Garden and Gwel an Mor Resort were also honoured. Since the economic downturn, the European Investment Bank and the UK Government have set up schemes to make funding cheaper and more accessible. Interest rates at a record low have also had an impact on how much it costs to source finance for growth. Though many people immediately think of loans and overdrafts when they look to secure investment, there are in fact many different ways to borrow money for your business. Unlock your options Research from Lloyds Bank Commercial Finance suggests that the average SME in the South West has assets worth £221,000 and is owed £59,000 in unpaid invoices. Despite this resource, SMEs are missing out on the opportunity to recruit new staff, break into new markets or develop new products because they are not harnessing the full range of funding options that could unlock the value in their assets and invoices to help them grow. For example, asset finance can be more suitable for seasonal businesses or manufacturers, as it helps to manage cashflow by lending against your assets. Alternatively, invoice finance can help businesses release cash quickly, giving them access to up to 90% of the value of their issued invoices, often within 24 hours. Ultimately, the choice of finance depends on how much is needed to borrow, what expansion plans are in place and what repayment method is needed. Often a combination of different funding options provides the best solution, which is when a good broker or funding provider, such as Lloyds Bank, proves its worth. Driving the UK economy Small and Medium Sized Enterprises (SMEs) play a huge role in driving the UK economy. According to figures from the Department for Business, Innovation & Skills last year, SMEs account for 99.9% of private sector businesses across the country, 59.3% of private sector employment and 48.1% of private sector tur nover. Recognising this enormous economic contribution, the Government has introduced a number of initiatives specifically designed to provide SMEs with access to growth finance, and help to drive the UK’s economic recovery. Designed to incentivise banks and building societies to boost their lending, the Funding for Lending Scheme (FLS) ensures cheaper lending is available to businesses, particularly SMEs. The govern- BY DAVID BEAUMONT, Area Director, SME Banking, South West, Lloyds Bank Commercial Banking ment-backed Funding for Lending Scheme offer from Lloyds Bank provides a 1% discount to SMEs for the duration of the loan, and since its launch in September 2012 Lloyds Banking Group has committed £7.5 billion to our SME customers under the scheme. Practical funding support One business which has taken advantage of the funding and Government-backed schemes supported by the bank is Penryn-based marketing agency, Eight Wire. As the company’s reputation continues to spread it has been able to broaden its reach across the UK and further afield, including the USA and Singapore, by securing new contracts to create and maintain websites. The agency provides ser- ‘SMEs are not harnessing the full range of funding options that could unlock the value in their assets’ vices including copywriting, custom designed websites and search engine optimisation to a range of sectors including universities and leisure clients, and to cope with the increase in customer demand it plans to hire several more staff in the coming months, in addition to the seven already employed. Owners Jamie Smith and Sara Pugh decided to invest in new business premises with a larger studio space to house their growing workforce, with the support of a £150,000 loan from Lloyds Bank Commercial Banking. The loan was provided under the government-backed Funding for Lending Scheme, through which Jamie and Sara received a 1% offered by the bank on all SME loans. Important financial lessons The important lesson is to seek a lender’s advice from the beginning as this will put you in a much stronger position when you are ready to put forward your proposal. Whatever the situation, it is important for South West SMEs to explore all the fund- ing opportunities available to them and be confident in the fact that there are support options out there to help them achieve their goals. All lending is subject to a satisfactory credit assessment and we will need your permission to carry out a credit check on you and your business. You should not apply for an amount that you cannot comfortably afford to repay now, and in the future, to avoid the possibility of legal action. Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500. We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at www.Lloydsbankinggroup.com Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority Lloyds Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all Lloyds Bank business customers will be covered by these schemes). Factoring, Invoice Discounting and Asset Finance facilities are provided by Lloyds Bank Commercial Finance. Lloyds Bank Commercial Finance is a trading name of Lloyds Bank Commercial Finance Ltd. Registered office: No.1, Brookhill Way, Banbury OX16 3EL. Registered in England and Wales no.733011. When using these products and services your agreement will be with a Lloyds Banking Group company whose terms and conditions will apply. Lloyds Bank Commercial Finance Limited is part of Lloyds Banking Group and is authorised and regulated by the Financial Conduct Authority for activities relating to certain types of consumer credit and consumer hire which are regulated under the Consumer Credit Act 1974 and by the Financial Services and Markets Act 2000 and are not deposit takers and are not regulated by the Prudential Regulation Authority. 58 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Commercial property Exeter benefiting from office space ‘divide’ mouth has a lack of prime workspace and its retail units are lying empty for long periods, with bargain stores filling in the gaps, revealed Alder King. Among the Exeter highlights was that perennial ‘Ikea coming to Exeter’ rumours are It’s been all – or at least, mostly finally set to bear fruit, with – about Exeter in the comthe retail giant confirming mercial property world this that its big blue and yellow year. warehouse will be coming to In its annual Market Monthe city ‘by 2018’. itor report in January, Alder ThePlenty development, close to atmosphere. - We have been very pleased with the Myra flourish since being in the home. of staff, happy King reflected how a divide Exeter Chiefs’ home ground, ceived at Dove Tree House. Very impressed with the homely atmosphere and surroundings which helped dad settle between and Plymouth Sandy also home includes new home. The Exeter staff have always been very Park, helpful, spotlessly clean. 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I am only too happy to recommend the and at the ave all questions and etc efficiently. chose Care KentHome House as mum knew never Okehampton ome, answered excellently run by the manager. -queries I would to recommend StWe Petroc’s because you could go into a(went to Thelike gateway building into But as high quality office eore and worked there). They havebea very homely and welcoming mum has and settled in always as well as we could friendlier care home than When you theatmosphere staff are is always there is someone to help my hope. All thearrive forthcoming park home space and retail unitsthis. are Devon County are so grateful for theiscare ran friendly if she needs it. home is well suited to allwe therecare is aEagle lovely feature which the house. - the A in well House, the first building to be built at Exeter Science Park and Commercial Project of the Year under £5 million category award winner “You are aThe credit to nd and make usExeter, very welcome visit. - The of my mother since she has been St Petroc’s to when Eagle residents One and and its resid-“We coming scarcer in Plyun home with reliable and trustworthy staff. All caring and helpful staff. Jaz Lemin is very efficient and helpful at food when she and affection shown to mum. your profession. Keep cellent. They are flourish aware of her needs andvery make the effort toatmosphere. do things for her such as I to puree her “No other place have seen I have seen Myra since being in the home. Plenty of staff, happy We have been very pleased with the ll times, an asset to the home. Food is good and care to my uncle has been very good. As I live so far away and can only Show, All her needs are addressed with care dad up received at Dove with the183 homelywhen atmosphere and surroundings which helped dad settle ain They keep meHouse. informed of stand any problems they occur. The deputy manager, Cheryl isBlue outstanding the good work” included Newton Abbot-based aimed at leveraging £262 milential Cedar Homes, isit meals. approx every 2also months I Tree rely on JazVery to impressed contact me when necessary. She has always done this and I would trust allarm the “Come and comes close to to meeting the to his to new the home.residents The staff haveand always been very helpful, home spotlessly clean. Iand am too to happy recommend the kindness consideration” andondown support always gives me at time if Icare need toonly talk her. - I receive good care and Dainton Group Services’ £1.8 lion of investment into the and also became the Inew taff the caring side and for honesty. - she At the time of looking various homes in the area Stnever Petroc’s was chosen home, excellently run by the manager. - I would like to recommend St Petroc’s Care Home because you could go into a high standards inShe allto areas” sto thedo best to care for my mother. -to MumWhen at us Kent House 6 weeks I is write suffers from se- is very anything Icare don’t wantthis. do. Ibeen have athenice room and it at is the kept clean. - this. The care Ihelp received good.sermillion acquisition of Drake local area by growing jobs and headquarters of global inhasthe FSB area” join for tea more friendlier home than you arrive staff arefor always welcoming andtime there always someone my ere dementia andgood has are little/no short term memory (she is bedroom fairly &a are compliant, notfor violent etc) The -staff at Kent grateful the care gran very if she needs it. home is well suited all residents andamenable there isit lovely feature which is the house. A vices well Mill Business Park. local industry including exchange company “You credit to ers are andaThe helpful. I have ato lovely and“We is so kept clean and the carers keep it looking nice.The ouse have madewith mums transition from home hospital care home as smoothly as it possible can be. They have reassured her run home reliable and trustworthy staff. All very caring and helpful staff. Jaz Lemin is very efficient and helpful at “You are aoffered credit to an alternative. and with affection shown to mum. your profession. Keep andandcake atmyhave the The estate was formerly marine engineering. Blur Group, December. goodall and I am always We aWe laugh theAs staff. - far I Okehampton have lived here for 9inyears, I times, anyour asset to the home. Food is good care to uncle has been very good. I live so away and can only and me), have answered all questions and queries etc efficiently. chose Kent House as mum knew (went to “WeAll are soneeds grateful foraddressed the care with profession. Keep her are up myself the goodwhat work” part of the London & WestGlenn Kelly of agents The building was designed re. can approx please do. All the staff are nice and kind and we can have a laugh and joke. We have fun every 2there). months IThey relyIhave on Jaz to contact me atmosphere when necessary. She has always done this and I as would trust all the “Come and choolIvisit there and worked a very homely and mum has settled in as well we could hope. All and affection shown to mum. up the good work” kindness and consideration” Devon staff caring side and for honesty. - At the time of looking atare various homes in since the area Petroc’s wasSt chosen country Estates group which Bruton Knowles said that this by LHC and Urbeaners. -on Ithe have lived here 1/2 years. The staff very good and helpful. The manager has Architecture been very helptaff are kind friendly and make us for very 3 welcome when weCounty visit. - The care ofcare my mother sheSthas in Petroc’s her needs with She been se-when she as the best to care for myaware mother. -her Mumneeds has been at Kent House for to 6All weeks at the are timeaddressed I write this. suffers from se join us for tea fell into administration in could be the key for unlocking anism and a built as been excellent. They arehave of and make the effort do- things for her such asfor puree her food “No other place I to have seen rtain things. I don’t a bad thing to say about here. I have been here 5 1/2 years. I need lot ofby Invere dementia and has little/no short termShow, memory (she is fairly amenable & compliant, not violent etc) The staff at Kent kindness and consideration” 183 aswhen main meals. They also keep me informed of stand any problems they occur. The deputy manager, Cheryl isteoutstanding 2012. potential employment space rher serve. close to meeting the don’t theeat girls My bell ishome answered promptly. can do what I want and have visitors when I want. I have House haveare made good. mums transition from - hospital - care home I smoothly ascomes it possible can be. They have reassured and cake at the n her (and careme), and have support to the residents andqueries she always gives me time if IKent need to talk toknew her. - I receive good care and I Storage and removals spein the city. He said: “There has in Exeter, the very state-ofanswered all questions and etcfound efficiently. We chose House as mum Okehampton (went to Also tm Petroc’s for 2 weeks for respite care. I it very comfortable. The meals were excellent and the staff high standards in all areas” not school made to do and anything don’t They want have to do. I have a nice room and it is clean. The care received very good. in the FSB area” there worked Ithere). a very homely atmosphere and mum haskept settled in as- well as we Icould hope. is All cialist Dainton Group Serbeen a chronic shortage of emthe-art Research, Innovation, Devon County ring and obliging at all times. My visitors were welcomed warmly and greeted with cups of tea! I look forward to ll thestaff carers are friendly very good and helpful. have awhen lovely bedroom and it of is my kept clean andshe the carers keep it looking nice. areconsidered kind make us very I welcome we visit. - The care mother since has been in St Petroc’s had never aand care vices is set to invest a further ployment space and modern Learning Development he food good and Ifriendly am always offered an have a laugh with the staff. - Ias have lived here 9 she years, I and has is been They are aware of Great her alternative. needs and make the effort toPeace do things for her for such puree her foodfor when re again. - excellent. Very staff. care of We patient. of mind relatives, knowing they are being well “No other place I to have seen ome until physically I had no choice. Show, 183 £750,000 in converting an accommodation. Centre (RILD), a partnership eat I main also keep informed of stand any problems whenand theykind occur. deputy manager, Cheryl outstanding m happy here. canmeals. please myself what me I do. All the staff are nice andThe we can aon laugh andisjoke. We have fun - This “No other place I comes have seen close tohave meeting the individual r. - won’t High quality of They care given and compassionate in care given. Care given an basis. is a inhappy her care and- now, support to the residents sheyears. always The gives me time I need talk to her. The - I receive and I help30,000 sq ft warehouse on the “New employment land is between the University of ith so the cleaners. I haveI wish lived here for and 3 1/2 staff are if very goodtoand helpful. managergood has care been very am here I had comes close to food meeting the high standards in all areas” nd the important word is care. The home is excellent. The is very good and every effort is made to meet the am not made to do anything I don’t to thing do. I to have a nice room and it kept been clean. - The I received very good. in the FSB area” ul with certain things. I don’t have want a bad say about here. - Iis have here forcare 5 1/2 years. is I need a lot of site into state-of-the-art self essential for the economy and Exeter Medical School and the made the move much sooner” high standards in all areas” All the carers are very good and helpful. I have a lovely bedroom and it is kept clean and the carers keep it looking nice. tients. Allthebathroom are well supplied in a modern This isvisitors the first I’ve stayed at Cholelp now and girls are needs good. My bell is answered promptly. I can dofacility. what I want- and have whentime I want. - IDevon have and storage facility. the City Deal promises to Royal Exeter NHS food is good and I am always offered an alternative. We have a laugh with the staff. - I have lived here for 9 years, I careThe is excellent. It is so warm and comfortable. The food is excellent. A real home from home. Many thanks to tayed at St Petroc’s for 2 weeks for respite care. I found it very comfortable. The meals were excellent and the staff very am happy here. I can please myself what I do. All the staff are nice and kind and we can have a laugh and joke. We have fun Meanwhile in January this unlock Devonport and create a Foundation Trust, was named elpful, caring and obliging at all times. My visitors were welcomed warmly and greeted with cups of tea! I look forward to It was the only one available at the time. My wife came in for respite and then care needs changed and as we helpwith “Ithe cleaners. - I have lived help had never considered a carehere for 3 1/2 years. The staff are very good and helpful. The manager has been veryCommercial year, Plymouth entrepreneurs lasting legacy for the city. Project of the tayingful there again. -things. Very friendly staff. Great care of patient. Peace of mind for relatives, knowing theya are being well with certain I don’t have a bad thing to say about here. I have been here for 5 1/2 years. I need lot of ed we decided to stay here. - It has aYear goodwith reputation and home until physically I had no choice. Michael Hockin, who estab“The City Deal promises to ooked help after. High careMygiven andanswered compassionate inI care given. on visitors an individual basis.- This is aa Value Over £5milnow and the quality girls areofgood. bell is promptly. can do what ICare want given and have when I want. I have I am so happy here now, I wish I had The home oare home home. - very My has recently had 1very weeks “The food is excellent. andatthe important is care. isI excellent. The food is good and effortand isthe made to meet therespite care stayed St Petroc’s forword 2 weeks for respite care. found it very comfortable. Thehusband meals wereevery excellent staff lished and with wife Diane create 9,500 permanent jobs, lion. “The food is excellent. made the move much sooner” “I had never considered a care r. The home is bright, clean and with a very real sense of helpful, caring andbathroom obliging at aall times. My supplied visitors were warmly and greeted withthe cups of tea! look stayed forward to Choleeds of patients. All needs are well in awelcomed modern facility. - This is first time II’ve at built London & Westcountry, unlock 8 acres of marineThe South Devon College“I had never considered care home until physically I had no choice. All home cooking and staying there again. Very friendly staff. Great care of patient. Peace of mind for relatives, knowing they are being well acott.My Thehusband care is excellent. isno sochoice. warm and comfortable. The food is excellent. A real home from home. Many thanks to me’. an I wereIt ious as South this was home until physically I anxhad took the first steps through the based employment land, based WestourEnergy All home cooking and I am so happy here now, I wish I had looked after. High quality of care given and compassionate in care given. Care given on an individual basis. This is a veryone. It was the onlythe onenow, available at the time. My wife came in for respite and then care needs changedfor and both as we of us was exI am the so happy here I wish I had ence of -respite, but courts to win the right to sue which will be funded by £34 Centre, which has a lowcare home and made important word care. The home is excellent. The food is very good and every effort is made to meet the the movecare muchis sooner” fresh vegetables” ere satisfied we decided to stay here. It has a good reputation and made move much sooner” Chol- andfocus needs of patients. All bathroom needs are well supplied in a modern facility. - This is the first time I’ve stayed atlent Chol fresh vegetables” stsday totoday carethe was excelhis room Royal Bank of Scotland for an million of local and national carbon was was declared close home. - My husband has recently had 1 weeks respite care lacott. The care is excellent. It is so warm and comfortable. The food is excellent. A real home from home. Many thanks to ry effort was- made to enable him keep his usual alleged mis-sold interest rate public sector investment. bothto Building of the Year and n The Manor. homerespite is bright, clean with a very everyone. It was the only one available at the time. My wife cameThe in for and then careand needs changed andreal as wesense of eing awere ‘home’. My husband an I environment. were anxious as this was our and dependence within a safe I was made to feel welcome (as was- It our month old puppy) weYear felt swap which he believes cost “If the private sector also Eco Project of the at the satisfied we decided to stay here. has5 a 1/2 good reputation and rst experience ofvery respite, but the care for both of us its close to home. - My very husbandcaring has recently 1 weeks respite him his business backs the deal with the £72 wcare ardwas s. exxperience was positive. Excellent level of care. Staff and had kind. Mother settled in straight in The Manor. The home is bright, clean and with a very real of ellent. day to day care was excellent andsense his Planners room was gave the green In Cornwall, the debate has million expected – and there is ther isHis due to join her soon. I cannot recommend a ‘home’. My husband I were anxious him as this was our ovely.being Every effort was made toanenable to keep his usual begun over the future of specevery sign this will happen – light to asset management enough. - The staff are avery friendfirst experience ofwithin respite, but the care for both of us was evel of independence safe environment. I was made to feel welcome (as was our 5 1/2 month old puppy) andexwe felt cellent. His day was to day care was excellent and his room was ulative commercial developthen the business scene in PlyAviva Investors’ £7 he whole experience very positive. - Excellent level of care. Staff very caring and kind. Mother settled incompany straight lovely. Every effort was made to enable him to keep his usual ments in the Duchy. The latest mouth and the rest of the million revamp plans for the way and Father is due to join her soon. I cannot recommend level of independence within a safe environment. I was made to feel welcome (as was our 5 1/2 month old puppy) and we felt highly enough. - The was staffvery arepositive. very friendEU economic funding tranche South West peninsula will be city’s Guildhall Shopping the whole experience - Excellent level of care. Staff very caring and kind. Mother settled in straight away and Father is due to join her soon. I cannot recommend – set to deliver until 2020 – will changed beyond measure with Centre in May. It says the highly enough. - The staff are very friendhave a focus on supporting a vibrant new economy.” scheme will reflect the projects that will foster skills. Mike Oldrieve of Vickery market’s architectural heritExisting EU investments Holman said that one issue for age which includes a 12th centhat have been delivered by the Plymouth is its lack of prime tury church within its periERDF Convergence prooffice space in the pipeline, meter. gramme in Cornwall will consaying there is ‘little opporBesides the city centre attinue to spend until 2015. The tunity’ of new development for tracting increasing numbers scheme has supported enterthe next few years as rents and of prestige retail and restaurprises when they have outcapital values recover. ant leisure names into its grown their premises to stay “This does mean there is a centre, Stratton Creber Comlocal, as well as shoulder a real opportunity, particularly mercial’s Jonathan Ling said significant amount of the costs in the centre of Plymouth, to that new residential developthat have made property inprovide quality refurbished ments around Exeter’s Southvestors shy away from investoffices,” he said, citing Studio ernhay zone will bring new ing. 5-11 in Millbay – where the residents drawn in by and Lincolnshire-based HG Western Morning News is now boosting the buzz that’s hapSites, secured £1.38 million in based – as one example. The pening. Care for the best of your life match funding via Converformer government building’s The Plymouth and South gence for its development at transformation was the work West Peninsula City Deal, anTreleigh Business Park, Redof architect ADG. nounced in January is a long ruth. High profile property deals term growth programme Exeter is setting the pace in the commercial property stakes, fuelled by Ikea finally coming to the city. Catherine Barnes examines the regional picture and looks at some hot spots “This really s my home from home” “This really is my home from home” “This really “This really “The food is excellent. All home cooking and fresh vegetables” my home is myishome home” fromfrom home” You only have to listen “The food is excellent. All home cooking and fresh vegetables” to our residents... You only have to listen to our residents... You only have to listen to our residents... to to know how good we are! know how good we are! to know how good we are! Care for the best of your life Care for the best of your life www.stone-haven.co.uk www.stone-haven.co.uk www.stone-haven.co.uk WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 59 Construction New towns laying firm foundations for recovery A house-building boom and a raft of major projects are helping to put the South West’s construction industry on a much firmer footing, as one of the region’s key players tells Mike Bramhall Construction is playing a key role in dragging the South West economy free of the shackles of recession. That is the view of Alan Hope, chief executive of the Midas Group and a man with his finger firmly on the region’s economic pulse. He said key residential developments, non-housing projects and a building boom fuelled by the higher education sector have all combined to put the construction industry on a much firmer footing in the last 12 months. Add in rising demand for new homes pump-primed by the government’s Help to Buy scheme, increased confidence among builders on the back of the general improvement in the nation’s economy and the looming boost which massive projects like the Sherford new town development near Plymouth and the new Hinkley Point C nuclear power station in Somerset will bring and the picture is dramatically improved from the dark days of five years ago. Assessing the state of the construction industry in Devon and Cornwall, Mr Hope said: “The picture is certainly improving. “Going back to the immediate aftermath of the credit crunch and 2009, it was pretty grim for the construction and property industries. “Outside housing, our figures show that the general construction market shrank by 30 per cent. But since about a year ago, things have started to pick up. Its improving slowly but steadily. “Outside housing, we are not yet back to the pre-credit crunch levels, but the last 12 months have seen a marked improvement from the dark days of the recession.” Mr Hope added: “There is a lot of talk on news programmes about how construction is going really well. But the big beneficiary in the last few years has been housing.” He said this has been helped to a large extent by the success of the government Help to Buy scheme which makes it possible to buy a new-build or existing home priced up to £600,000 with as little as a five per cent deposit. But he noted that other schemes, such as the construction of schools, hospitals and office buildings, have also seen a gradual improvement in the last year. Mr Hope said that some of these projects were the result of big building projects such as Sherford and the Cranbrook new town development in East Devon, where Section 106 requirements mean that non-housing projects are being built by developers as a proviso of planning permission being granted. Mr Hope pinpointed Cranbrook as one of the key projects in the South West which are laying the foundations of the South West revival. Others highlighted by him are the Exeter Science Park and Exeter’s Sky Park business park. But he said that he hoped to see Newquay Airport in Cornwall become a business hub in the next few years, and that the Hinkley Point development would provide huge opportunities for employment and businesses in North and East Devon. The Stadium for Cornwall project near Truro could also act as a catalyst for development in that part of Cornwall, he said. One new area which is increasingly coming on stream An artist’s view of the new Sherford development outside Plymouth, which is starting to take shape; left, Alan Hope, chief executive of the Midas Group for the construction industry in the South West is the amount of new student accommodation being provided by the universities in Exeter and Plymouth. Mr Hope said: “Construction represents around 8% or 9% of Gross Domestic Product. It is a big chunk of the economy. It acts as an enabler. “We have a much more positive outlook for the next few years. We are emerging from what has been a difficult period with slow, steady improvement – which is good.” In March, planning approval was granted for the extension of a main road to open up the second phase of the development of Cranbrook. The decision by East Devon District Council to approve the detailed plans for using £6 million for roads and infrastructure was the latest stage in the drive to develop a new town centre and represents a key part of the Homes and Communities Agency’s £20 million investment to ensure the pace of building new homes in Cranbrook is maintained. The remaining £14 million of funds will support the construction of a new secondary school and a second primary school as part of the next phase of Cranbrook’s develop- ment. Cranbrook now has more than 500 homes occupied. Meanwhile in February plans for the new town of Sherford, five miles to the east of Plymouth city centre, took a major step forward with developers completing the land purchase. After eight years of planning, building the 5,500home development is expected to start this year. It will be built five miles to the east of Plymouth city centre on a 1,200 acre site. It will be delivered by Red Tree, the project founder, and a consortium of housebuilders including Taylor Wimpey, Linden Homes and Bovis Homes. The Homes and Communities Agency will contribute up to £32 million to enable key infrastructure, including roads. At least 550 of the first 2,750 homes to be built will be affordable housing. When complete, Sherford will have more than 12,000 residents, with retail and commercial areas expected to support at least 5,000 new jobs. Sherford will include three primary schools, one secondary school, a library, youth centre, health centre, children’s centre, place of worship and a sports centre with swim- ming pool, playing fields, sports pitches and pavilions. A 200-hectare community park will also include sport facilities, community gardens and allotments. Sherford spokesman, James Koe, said: “A tremendous amount of work has gone into ensuring that Sherford is sustainable – this means that it must be delivered commercially, it must be a place that people want to live in and must not only survive but thrive. “To achieve this Sherford has been designed around the best qualities of successful towns that have been in the South West of England for centuries, while ensuring that all the benefits of current knowhow are applied to its delivery.” The first phase of development is in the South West neighbourhood, to the East of existing settlements at Elburton, and is slated to begin by the end of this year, with the first building work set to start in early 2015 Development in the first phase will include upgrades to Stanborough Cross roundabout on the A379 and provision of a new link road north of existing playing fields. The first 1,500 homes and the South West neighbourhood centre will be located east of Elburton and West of Sherford Quarry Wood on approximately the South Hams and Plymouth administrative boundary. Development will progress towards to the A38 and Deep Lane Junction over the next 20 years. Meanwhile in April, it was announced that Cornwall Council was taking on the site near Truro which had previously been earmarked for a stadium for the Cornish Pirates. After weeks of backroom negotiations the council said the land would be transferred to the local authority – but that it could only be used as a community outdoor sports facility. The council said the decision would stop the land, near Threemilestone, being put to other use and “does not necessarily preclude” its development as a stadium site in the future. The promise of a planned supermarket nearby would fund the £24 million project. The land, along with £900,000, will be transferred to Cornwall Council under conditions attached to the decision to grant planning permission to developers Inox for 1,500 homes at Langarth near Threemilestone. 60 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 Sponsors Opportunities for SMEs amid changes to grant scene BY EWAN MCCLYMONT Bishop Fleming’s grant funding specialist One of the major changes about to happen to the grants world in the Westcountry is the government announcement that several areas in Devon have been recommended for Assisted Area Status. This allows for greater EU funding intervention and higher levels of Government support to help businesses in disadvantaged communities. It is part of a wider redrawing of the Assisted Area Map of Europe and, according to the Heart of the South West LEP, will benefit areas such as Newton Abbot, Ivybridge, Totnes, Ham ward in Plymouth, several wards in Torridge and Torbay, and much of North Devon, including parts of Barnstaple and Ilfracombe. This is extremely good news for Devon, which for years has been over-shadowed by the generous EU subsidies from which its neighbour Cornwall has benefited. Yet as this newspaper recently highlighted, despite receiving £1 billion of EU grants since the mid-1990’s, Cornwall and the Isles of Scilly is still one of the poorest regions in the EU, with a GDP productivity figure of just 64%. That is lower than it was in 1999, so I hate to imagine what the figure would have been without this money. The Cornwall & Isles of Scilly LEP has submitted its Strategic Economic Plan to Government, part of which is a 590.4 million euro Structural & Investment Fund from Europe, which will be implemented over the next seven years to 2020. In addition to several large infrastructure projects, the SEP’s focus on low-carbon, digital, marine and aerospace industries is welcomed and I’m delighted to see that the backbone of the Cornish economy – the micro, small and medium-sized businesses – will receive support to improve productivity, skills and wage levels across all sectors, including traditional industries such as agriculture, fisheries and tourism. EU funding is just one part of the equation, however, and both LEPs in Devon and Cornwall continue to be active in drawing down Regional Growth Funding and Growing Places Funding from Central Government, as well as bid for their share of Local Growth Funding to enable key infrastructure projects to be realised. But it is the ‘private sector leverage’ all these funds attract that makes the real difference to the local economy. Grants are a stimulus, not a cure, and in future Westcountry businesses will see a greater emphasis on repayable loan funding support rather than one-way grants. This will help to facilitate re-investment going forward, but whether grant or loan, my heart-felt plea to those tasked with administering the funding is to ‘hide the wiring’ and make the process as engaging as it can be for the businesses it is designed to assist. Our people are the reason our clients keep coming back Dispute Resolution Employment Business Risk and Regulation Projects Corporate Mergers & Acquisitions Brands and Trade Marks Mediation Commercial Contracts Real Estate Joint Ventures 9:45 AM Information Technology Helping you connect to the right advice iPad Licensing Data Protection 100% E-Commerce Banking Construction Crowdfunding Intellectual Property We will get you talking to the right people to achieve the results you want visit: www.ashfords.co.uk Bristol Exeter London Plymouth Taunton call: 01392 337000 Tiverton WESTERN MORNING NEWS THURSDAY JULY 3 2014 61 WMN-E01-S4 Professionals After a difficult few years, the South West’s professional sector is now starting to move forward with most firms feeling upbeat, reports Liz Parks After a volatile few years of regulatory change and reduced activity levels, the Westcountry’s legal and accountancy firms have reported a much stronger performance this year with a sense that the corner has now been turned. While levels of compliance work remained stable, more lucrative advisory work has been at a premium as corporate transaction levels slowed during the recession. After a sluggish six-year slow down, transactions have now started moving again, with all indications that the uplift is now well-established. As a result, firms are now starting to look at investment again with Bishop Fleming moving into new offices at Sutton Harbour. Having opened its first office in Plymouth in 1965, Bishop Fleming acquired the city’s business of Grant Thornton in 2002, when it moved its business to Cobourg House. Now, the firm’s 40-strong team in the city has moved to Salt Quay House, in Sutton Harbour, after spending the last two years searching for a suitable base. Having pulled out of the South West following a review of its office network in 2002, Grant Thornton announced this year that it was now looking to re-enter the Westcountry marketplace. The fifth-largest accountancy firm in the UK is eyeing its two fledgling Westcountry offices as a springboard for expansion in the region. Grant Thornton established a presence in Exeter and Truro in November 2012 after winning a large volume of public sector audit work following the disbanding of the Audit Commission. At present, these are not full service offices, but the firm is looking to extend the range of services offered with the aim of eventually establishing full service offerings. Mike Sturgess, president of the South West branch of the Institute of Chartered Accountants in England and Wales, said he was finding that managing partners were generally feeling upbeat. He said: “Accountants are far more positive about what’s going on. There are still sectors that they are a bit nervous about but growth is starting to come through.” Mr Sturgess said that this growth in fee levels and activity was starting to filter through into pay increases for the sector, with average salaries forecast to rise 2.2%. “We’re starting to see pay come up for the first time since the start of the recession. Cli- Charlie Thomson, of Bishop Fleming, pictured at Sutton Harbour, Plymouth, where the firm has relocated its 40-strong team Uplift in fortunes fuels legal firms’ major investments Largest Professional Practices in Devon & Cornwall 2014 Number of employees (Devon & Cornwall only) Business name Turnover Foot Anstey LLP £27,500,000 394 Francis Clark LLP £27,000,000 389 Ashfords LLP £29,516,000 351 Michelmores LLP £22,280,000 337 Stephens Scown LLP £13,500,000 250 Bishop Fleming LLP £16,635,000 188 Thomas Westcott £8,250,000 166 ents are growing as well and the whole economy is a lot more buoyant,” he added. “Accountancy firms are now starting to look at things and they are starting to recruit – there is movement in the marketplace.” Mr Sturgess said that one of the main challenges that the industry was currently facing was the Government’s drive to tackle red tape including a lowering of the audit threshold to £10 million which would see the vast majority of companies in the South West exempt from audit. “That will have some impact on the profession,” he said. But Mr Sturgess said that there were also some opportunities on the horizon including the Legal Services Act which meant that accountants could now provide more probate services. The first licences for ac- countants to carry out this work are due to be granted this summer. “There is a lot of interest in this. It’s natural for accountants to move into that area. A lot of them are already doing work around probate but there is part of it that they cannot do legally,” he said. Of course, the Legal Services Act has also meant changes for the Westcountry’s legal sector over the last few years with firms facing the prospect of increased competition for volume transactions such as will writing and conveyancing. Against this backdrop, most law firms have overhauled their marketing and business development functions, with many focusing their growth plans on specific sectors or geographical areas. Robert Camp, Stephens Scown LLP’s managing partner, said: “Recent figures from the Law Society reporting the first decline for 20 years in the number of solicitors, along with a decline in all but the largest law firms, make for bleak reading. Competition is increasing and changes to legal aid rules and the civil justice system have hit some smaller law firms hard.” As well as launching a new website and rebranding, Ashfords relocated its London office from Baker Street to the heart of the City. The office, which has 13 partners and 27 staff, has been a key factor in the firm’s growth in recent years, bringing in a pipeline of international business. Chairman Mark Lomas, who took over from the longserving Simon Rous last year, has said that the firm will remain focused on trying to break into the UK top 50 as it looks to increased specialisation and international work for growth. Foot Anstey continued to focus on its Bristol office and on providing highly specialised advice with partner and Islamic finance specialist Imam Qazi featuring among industry journal The Lawyer’s Hot 100 list of legal practitioners for 2014 on this basis. Michelmores posted a 15% increase in turnover to £26 million for the year ending April 2014 with profits expected to show similar growth. Over the last year, the business has added 100 people to its offices in Exeter, London and Bristol, bringing the firm’s workforce to 400. Managing partner Malcolm Dickinson said: “2013 has been another strong year for the firm and demonstrates a strong growth trend, with both turnover and profit continuing to rise in line with our business strategy.” Earlier this year, Michelmores announced that it had appointed Nigel Hall as its chairman. Mr Hall, who has been a non executive director of the business for the last two years, has previously been group finance director to the Arcadia Group and is also chairman of Countrywide Far mers. Stephens Scown also increased its turnover this year to £13.5 million – a growth of 12% compared to a 6% increase on the previous year. Both Michelmores and Stephens Scown will be paying a bonus to employees as a result. In the last year, Stephens Scown has recruited 29 new staff including three new partners, two associates and 11 solicitors. The last year has also seen Stephens Scown recognised at the British Legal Awards, where the firm saw off competition from London firms to win the Private Client Team of the Year award. 62 THURSDAY JULY 3 2014 WESTERN MORNING NEWS WMN-E01-S4 WMN-E01-S4 WESTERN MORNING NEWS THURSDAY JULY 3 2014 63 Renewables West plugs in to an exciting new future of wave power On shore and off, the renewables sector continues to surge ahead in the Westcountry – which as Mike Bramhall reports, is ideally placed to benefit from these innovative technologies This has been another strong year for renewables in the South West, with some significant developments on shore and off as the sector continues to be a key growth area in the economy. Merlin Hyman, chief executive of regional sustainable energy experts Regen South West, said the biggest story of the year on land had been the progress of large solar farms, coupled with the expansion of the renewable heat sector. But Mr Hyman said the loss of the Atlantic Array offshore wind turbine project in the Bristol Channel had been a ‘big blow’. There is a national target of generating 15 per cent of the UK’s energy from renewable sources by 2020, which could create 34,000 jobs in the region. The South West is ideally placed to benefit, because of world class technology centres like Plymouth University’s COAST laboratory, Cornwall’s Wave Hub test facility off Hayle and the region’s geology and geography. Mr Hyman said: “On shore, the biggest story has been the large solar projects. There has been very strong growth, with large commercial arrays beginning to feature. Solar on commercial roofs and houses has also progressed at a steady rate.”. But he said the spread of on shore wind turbines had been slowed because of what he termed ‘a difficult planning environment’, popularly known as ‘the Pickles Effect’. This came after Communities secretary Eric Pickles introduced a policy steer for planners last summer in a bid to quell a growing backlash against the proliferation of renewable energy schemes, seen as electorally damaging in the Tory rural heartland, which saw a 31 per cent drop in the number of successful appeals by developers since the new rules took effect. Mr Hyman said: “That is significant. Wind is the most cost-effective form of renewable energy and our biggest natural resource. The cost of stopping good quality, sensibly located wind [developments] will put up energy bills.” The South West is the leader in small and community scale electricity projects. According to figures published by Regen last year on the impact of the Feed In Tariff in the South West, installations under the scheme generate enough electricity for 142,000 houses. Its 2013 Renewable Energy Progress Report also revealed that the total capacity of renewable electricity in the South West grew by almost 50 per cent in the previous 12 months – from 714 MW in 2012 to more than 1 GW – and that the region now generates 7.3 per cent of its electricity from renewable sources. Recent projects are likely to have substantially increased that. The South West is also leading the way in the adoption of renewable heat, in the form of biomass boilers fuelled by wood chip from timber off cuts, supported by the government’s Renewable Heat Incentive. The region has benefited from a long term “SW Bioheat” project led by Regen SW with partners which has enabled local companies to be better placed to benefit from the government scheme. Mr Hyman said the vast majority of people in the region supported renewable energy schemes, which was underpinned by a large growth in community-led renewable energy projects, such as the Wadebridge Renewable Energy Network in Cornwall, which plans to install 1 MW peak capacity of solar panels and hopes to generate at least a third of its electricity from solar and wind power by 2015. Mr Hyman said: “The momentum is there, but we need to make sure we make the most of the investment for local communities and local jobs . The level of interest in renewables is great, particularly from farmers and land owners, communities and businesses – there is a huge amount going on, and a wide range of people involved. The Seatricity array at Cornwall’s Wave Hub facility, above; Merlin Hyman, chief executive of regional sustainable energy experts Regen South West, left; and an interior view of Plymouth University’s Marine Building, which houses state-of-the-art tanks to test tidal and wave energy devices “Offshore renewables is also a very exciting area for the future. However, the loss of the Atlantic Array project was a big blow which showed how lack of local control of our energy resources makes us vulnerable to corporate decisions by large overseas companies.” Last November, German energy giant RWE pulled the plug on developing the Bristol Channel project – one of the world’s largest offshore wind farms – amid concerns that political pressure over household bills could stifle investment. But Mr Hyman said projects to harness the tidal wave power in the Bristol Channel and wave energy in the Celtic Sea gave the UK an opportunity to build a world-leading industry. Regen’s South West Renewable Energy Manifesto, launched in June 2013 supported by Cornwall, Heart of South West and Dorset Local Enterprise Partnerships and 20 MPs, commits the region to building a world-leading industry delivering 34,000 jobs. Cor nwall’s Wave Hub, the offshore energy test facility, was boosted when it secured an international company to take on its last berth. Carnegie Wave Energy plans to deploy a device called CETO 6, a fully submerged technology that produces high pressure water from the power of waves and uses it to generate clean electricity. The company plans to have a 3MW array of the technology at Wave Hub in 2016, with the option to expand to 10MW, and was the third customer to commit to the renewable energy test site in St Ives Bay in four months. Wave Hub, a giant ‘socket’ on the seabed connected to the grid network onshore by an underwater cable, now has three customers with the potential to generate a capacity of 30MW. Others have been reserved by UK-based Seatricity, which plans a 10MW array in the next two years, and Finnish multi-national utilities firm Fortum, which has reserved a berth for an array of up to 10MW. Announcing the CETO 6 development, Claire Gibson, managing director of Wave Hub, said: “We are delighted they have decided to come to Wave Hub and benefit from the local expertise that is available in Cornwall.” Cornwall Council leader, John Pollard, who is the local member for Wave Hub’s home port of Hayle and also a board member of the Cornwall and Isles of Scilly Local Enterprise Partnership, said: “Car negie Wave Energy’s work based in Hayle proves the international scope of the project.” Wave Hub, which is publicly owned by the UK Department for Business, Innovation and Skills, is also the preferred location for the UK’s first offshore floating wind demonstrator project which could be in place by next year. It is a £30 million construction project funded with £16.5 million from the European Regional Development Fund Convergence Programme and £13.5 million from the UK Government and is a partner in the South West Marine Energy Park. The importance of the sector to the South West was underlined when Climate Change Minister Greg Barker visited Plymouth in May, and said the “marine revolution” had finally come to the city. Mr Barker toured Plymouth University’s Marine Building, which houses state-of-the-art tanks used to test tidal and wave energy devices at the Coastal, Ocean And Sediment Transport (COAST) laboratory. Plymouth is one of three centres that make up the South West Marine Energy Park, which Mr Barker created in 2012, and he said: “After years of promise the marine energy revolution has finally arrived in Plymouth. It’s incredibly exciting to come back to the South West and see our vision go from paper to real- ity.” Adam Corney, Plymouth University’s marine commercial director, said the wave tanks are fully booked until May next year, adding: “We have got people coming from all over the world to use them.” He described COAST as a world class facility, and said it had got off to a great start since it opened in October 2012. He added: “We have had some excellent progress. We have been pretty much full since we started. We have commercial clients from all over the world – Europe, America and we are currently talking with people from Australia.” But Mr Corney said that COAST is also working with South West SMEs, including Mojo Maritime from Falmouth and Valeport Instruments at Totnes, adding: “It is important to maintain the supply chain in the South West with renewables”. He said that the facility’s role in boosting the local economy had been demonstrated by the fact that Dutch company Tocardo, an international producer of tidal turbines, had opened its new UK headquarters in Plymouth at Sutton Harbour. The renewable energy manufacturer believes a South West location will help it to remain competitive when it comes to tendering to for French contracts for commercial tidal and free-flow water turbines. Mr Corney said: “That is a good example of what we are trying to achieve with marine renewables. “We are trying to bring value to the local economy.” FaBTest, the offshore test area for marine renewable energy devices in Falmouth Bay, had a successful year despite being buffeted by the winter storms, during which the site measured a new maximum wave height of 8.75m (30 feet). The nursery facility enables device developers to test in a moderate wave climate, while giving excellent accessibility to the device and benefiting from the extensive nearby port infrastructure. The site is managed by Falmouth Harbour Commissioners, with operational support, monitoring and world leading research provided by the Renewable Energy Group from the University of Exeter, based on the nearby Penryn campus. This support is made possible partly thanks to investment from the Government’s Regional Growth Fund of £549,000, approved by the Cornwall and Isles of Scilly Local Enterprise Partnership. The site has been operational since October 2011, and Fred Olsen Ltd have had their “Lifesaver” device deployed since March 2012 as part of continuing commercialisation trials. Following a successful bid to access European Regional Development Fund money, Falmouth’s Mojo Maritime will deploy their low motion platform from September. FaBTest management is in talks with other national and international developers looking to deploy in 2015. Dr Alan Taylor, project manager of the Fred Olsen Wave Energy Project, said: “The extreme winter weather conditions at the FaBTest – the most severe since we began testing in March 2012 – underlined the usefulness of this facility as a trials and development location, and as a key part of the UK research infrastructure. It allowed us to demonstrate continued electrical generation of our device in a real world storm situation.” Government consistency would be a welcome boost for this thriving industry BY EWAN MCCLYMONT Head of Sustainable Energy, Bishop Fleming Recent headlines have raised new questions about the future for renewable energy. Those headlines have highlighted cuts in Government subsidies for large-scale solar installations and revealed a pre-election battle between the Conservatives, who have spoken out against on-shore wind generation, and their coalition partners. Meanwhile, UK greenhouse gas emissions fell by nearly 2% last year, as less coal and gas was used to generate electricity. However, official figures show that, because of increases in 2010 and 2012, the UK’s carbon footprint is still roughly the same as it was in 2009. The target to produce 15% of the UK’s energy from renewable sources by 2020, therefore, continues to influence Government policy in the industry, and the South West is better placed than ever to utilise its natural assets of solar, wind, wave and geothermal power. Indeed, according to Regen South West, four years ago there were around 10,000 households and organisations generating renewable energy in the South West – it is now approaching 100,000. But targets are one thing and public opinion is another. While the public generally accepts that there is a need for renewables in the energy mix, opinion is divided on where to deploy it – “anywhere else but here” seems to be the case for many people. Some reports highlight that the increase in turbines and solar farms are a threat to the region’s tourist economy, while others state that they are an accepted part of the landscape and even enhance the visitor experience. With an election less than a year away, this is a political hot potato across the UK, and council planning departments have an increasingly difficult path to tread. Political point-scoring and planning uncertainty, added to the Treasury’s finite budget for renewables subsidies, continues to send out mixed messages to the industry and does not make longterm investment easy. The new feed-in tariff scheme based on Contracts for Difference (CfDs) will be open to applications at the end of this year, and is designed to guarantee fixed prices for lowcarbon energy production. Details are still being finalised but by bidding for CfDs through auction and agreeing a strike price, investors and developers should be provided with more certainty over the long-ter m. Overall, the renewables industry in the South West has much to be positive about. However, if Government is serious about its commitment to carbon emissions and maximising the economic potential of the sector, then a consistency in policy and message would be welcomed. 64 WMN-E01-S4 YOUR SUCCESS IS IMPORTANT TO US. At Bishop Fleming Chartered Accountants, we put our clients first. That’s why we invest in our relationship with you to give expert tax, audit & accounting advice that takes the long-view and evolves with you as your needs change. Helping our clients to succeed has made us a success. • 26 Partners & 300 Staff. • Offices: Bath – Bristol – Exeter – Plymouth Torquay – Truro – Worcester. • UK top 50 firm of accountants and winner of the Lexis Nexis ‘Best Regional Tax Practice’ Award 2013. • Accredited ‘Exceptional’ by ‘Investor in Clients’. • Proud sponsor of the Western Morning News Annual Business Guide (Devon & Cornwall). www.bishopfleming.co.uk