Fall 2010 FamilySource Network
Satisfaction Survey Results Submitted To:
City of Los Angeles
Community Development Division
Submitted By:
Richard Moore, Ph.D.
Shelby C Sommer
Consulting Center
Management Department
i 12/15/2010 Contents
OVERVIEW ................................................................................................................................................. 1 STUDY APPROACH ................................................................................................................................... 2 Overall Satisfaction ................................................................................................................................... 5 Satisfaction with Staff ............................................................................................................................... 6 Satisfaction with Facilities ........................................................................................................................ 6 Satisfaction with Services ......................................................................................................................... 7 Satisfaction Summary ............................................................................................................................... 7 Would Recommend Center ....................................................................................................................... 7 How Clients Learned About FSC ............................................................................................................. 8 Reason For Coming to FSC ...................................................................................................................... 9 Frequency of Visits to FSC ....................................................................................................................... 9 Enrolled in Class at FSC ......................................................................................................................... 10 Adult Demographics ................................................................................................................................... 11 Youth Survey Data ...................................................................................................................................... 15 Overall Satisfaction ................................................................................................................................. 16 Satisfaction with Staff ............................................................................................................................. 16 Satisfaction with Facilities ...................................................................................................................... 17 Satisfaction with Services ....................................................................................................................... 18 Satisfaction Summary ............................................................................................................................. 18 Would Recommend Center ..................................................................................................................... 18 How Clients Learned About FSC ........................................................................................................... 19 Reasons For Coming to FSC ................................................................................................................... 20 Frequency of Visits to FSC ..................................................................................................................... 20 Enrolled in Class at FSC ......................................................................................................................... 21 Youth Demographics .................................................................................................................................. 22 Conclusions and Next Steps ........................................................................................................................ 25 Appendices ..................................................................................................................................................... i ii Satisfaction Survey Findings OVERVIEW
The Community Development Department is committed to making the FamilySource Network a
performance driven system. In CDD’s performance model, there are four aspects of
performance: Customer Satisfaction, Outcomes, Flow (volume of clients), and Administrative
Performance (SOFA). This report presents the results of the second round of satisfaction
surveying conducted in the fall of 2010 at all FamilySource Centers. The survey measured the
customer satisfaction of both adult and youth clients. This report provides customer satisfaction
data that will help individual FSCs benchmark their customer satisfaction against other FSCs,
and against their own performance on the first survey to aid their continuous improvement
activities and support their CAPE applications.
This survey used a questionnaire the covered the same dimensions of satisfaction as the first
survey. Based on our analysis of the first survey and in consultation with our advisory
committee we made revisions in the questionnaire. A number of items were substantially revised
to improve readability and some confusing or redundant items were dropped to shorten the
questionnaire. In addition we increase the number of days of on-site surveying from one to two
to increase the number of respondents.
997 adults and 463 youth completed the questionnaire. This represents an increase of 455 adult
surveys and 353 youth surveys over the first survey. The survey achieved a high response rate,
with 90.2% of clients who were in FSCs on the days we surveyed completing the questionnaire.
The overall satisfaction for both the adult and youth surveys is high with an average overall
satisfaction score of 9.48 for adults and 8.95 for youth. This represented a small increase in
satisfaction overall for both groups. There is moderate variation in satisfaction among the sites,
with overall satisfaction ranging from 8.8 to 10.0 for adults, and from 7.9 to 10.0 for youth.
These results compare very favorably with rating of Public Services reported by the American
Customer Satisfaction Index (ACSI), which is a national benchmark. ACSI reports an average
satisfaction of 6.85 with Public Services nationally, substantially below the ratings received by
FSCs .
The number of adult responses is adequate, but still needs to improve at some sites to produce
valid and reliable results. The number of youth responses increased substantially but still needs
to increase at some sites.
This report presents the detailed results of all three surveys. We begin with an analysis of the
Adult survey, followed by the Youth survey. In each case we present overall findings for the
entire population and then provide detailed results for each FamilySource Center in an appendix.
1 STUDY APPROACH
The study was designed to measure satisfaction for two key groups:


Adult clients in the FamilySource Center
Youth Clients in the FamilySource Center
In the cases of adult and youth clients, we measured client satisfaction with specific aspects of
FamilySource Center services and their overall satisfaction.
Questionnaires were designed specifically for each population. In each case we used focus
groups to generate the aspects of service that drove customer satisfaction. In the case of adult
and youth clients, we conducted focus groups with clients, FamilySource Center managers, and
CDD Staff. In the case of FamilySource Center Executive Directors, we conducted focus groups
with Executive Directors and City Staff. As noted earlier the initial questionnaire was revised
based on our analysis of the results from the first round of surveying and the comments of our
advisory group. The changes involved simplifying the wording of some items and dropping
items that were confusing or redundant. Overall satisfaction measures remained the same.
In the adult and youth surveys we collected data on the following dimensions of FamilySource
Centers:
 Overall Satisfaction
 Satisfaction with staff performance
 Satisfaction with facilities
 Satisfaction with center services.
We also collected data on client demographics - why clients came to the center, and how often
they came to the center.
The full survey questionnaires are presented in Appendix A & H.
Sample
The surveys of youth and adult clients were conducted at all 21 FamilySource Centers in
September-November 2010. The goal was to survey every client served on two days chosen in
collaboration with the FamilySource Center. We planned to have enumerators spend eight hours
at each site, each day. As Table 1 below indicates, by doubling the number of days we surveyed
participants we increased the number of respondents at most centers, for both youth and adults,
but some FSCs still fell short of the desired 30 respondents.
2 Satisfaction Survey Findings Table 1. Response Data by Center – Comparison
Fall
2010
Adult
Spring
2010
1736 FCC
38
19
Barrio Action YFC
63
81
Bradley Milken FSC
52
28
CCNP
65
43
Children's Collective
29
7
CMHP
32
13
Community Build
48
16
Community Care at Home
2
18
Cypress Park FSC
56
15
El Centro De Ayuda
80
20
El Centro Del Pueblo
47
6
El Nido FSC
96
45
Lucille Beserra Roybal FSC
25
27
NEW Canoga Park
94
23
NEW Van Nuys
55
15
Oakwood FSC
35
43
Pacoima FSC
35
35
Toberman Neighborhood Center
44
30
Tom Bradley FSC
58
27
WLCAC
16
22
Youth Policy Institute
27
9
Total
997
542
Change
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
Fall
2010
Youth
Spring
2010
6
0
21
10
77
26
22
5
16
3
0
0
14
5
26
4
9
8
13
23
27
7
42
1
16
7
33
0
22
7
79
0
4
2
12
5
4
0
0
0
110
16
1
463
Change
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
Response Analysis
To evaluate the effectiveness of the questionnaire we analyzed each question in two ways. First,
we analyzed how many clients completed that question and how many answered NA (not
applicable) or simply skipped the question. Second, we calculated the correlation between the
response to that question and the response on the overall satisfaction question. The logic is that
if a substantial number of clients responded with NA or skipped the question, then the question is
probably confusing or irrelevant. If there was not a significant correlation between the question
and overall satisfaction, then the question is not measuring an important aspect of satisfaction.
The results of this analysis for the Adult Survey are in Table 2, and for Youth in Table 3.
One other interesting aspect of the results is that 61% of the adult respondents chose to complete
the Spanish version of the questionnaire, while only 1% of the youth used the Spanish version
(See Figures 10 and 25).
3 Satisfaction Survey Findings Adult Survey Results
Table 2. Response Data – NA, Skipped, & Correlation with Overall Satisfaction
Fall 2010 Fall 2010 Satisfaction Survey Results Response to your phone calls. The amount of paperwork required. Ability of staff to answer questions quickly. Respect the staff shows you. Waiting time for services. The availability of staff who speaks your language. % NA 17.0%
10.6%
4.2% 2.5% 5.0% Spring 2010 Corr. W/Overall % No Corr. W/Overall % No Sat Response Sat % NA Response
6.7% .488 16.4% 8.5% 0.501 8.8% .524 6.3% 8.9% 0.543 5.8% .590 2.0% 6.6% 0.548 6.0% .658 1.1% 8.7% 0.555 7.1% .596 4.6% 6.5% 0.588 3.7% 5.4% .581 1.1% 5.4% 0.52 1.8% 3.3% 3.8% 5.2% .565 .507 0.2% 2.0% 7.9% 10.9% 0.472 0.425 18.0%
7.8% .506 0.7% 10.0% 0.514 Quality of computers and other equipment. 21.9%
11.9%
14.4%
22.5%
37.7%
26.2%
8.0% 7.0% 7.0% 9.2% 12.9% 10.8% .581 .671 .673 .717 .550 .612 15.7% 18.3% 10.3% 12.9% 0.512 0.576 Mix of services avalable at this center and its partners. 18.2%
10.2% .699 The hours that this FSC is open. 9.6% 8.1% .648 3.3% 10.1% 0.468 Overall, how satisfied are you with the services you received at this FamilySource Center? 3.2% 2.7% 1 7.2% 1 To what extent have services at this FamilySource Center met your expectations? 4.8% 5.3% .697 10.0% 0.575 How well do you think the services you received compare with that ideal set of services? 6.5% 5.2% .579 10.7% 0.54 My visit today to this FamilySource Center today was valuable. 3.1% 4.0% .570 7.7% 0.5 Would Recommend Center. No 0.8% Not Sure 1.5% No 0.6% Not Sure 1.50% Missing 7.70% The cleanliness of this FSC. The visibility of "FSC" signs. Access to this center by public transportation. Overall effectiveness of programs. Quality of workshops and classes. Quality of counseling. Help finding a job. Services to help your children. Yes 92.5% Missing
* Some questions were changed and have no direct comparison to Spring 2010 **Some questions did not have the NA option in Spring 2010 4 Satisfaction Survey Findings 5.2%
Yes 90.2%
Overall Satisfaction
Customer satisfaction in the FSCs was exceptionally high. On the three aspects of overall
satisfaction measured, average scores were 9.0 or above on a 10 point scale, and there was an
increase across the board from Spring 2010 to Fall 2010. In addition, the average rating on the
value of services received on the day of the visit was again over 9.0 compared to a 6.85 rating of
Public Services by the American Customer Satisfaction Index. Data on overall satisfaction by
site is available in Appendix B.
Figure 1. ADULT SURVEY – Overall Satisfaction Comparison
Public Services (According to ACSI)
FSN Fall 2010
FSN Spring 2010
6.9
Overall satisfaction
9.48
9.33
Met expectations
9.30
9.19
Compared with ideal set of services
9.26
9.14
My visit today today was valuable
9.55
9.39
5 Satisfaction Survey Findings Satisfaction with Staff
In service organizations like the FSCs, the performance of staff drives the performance of the
organization. Our questionnaire asked a series of questions about the satisfaction with specific
aspects of staff service. As figure 2 below shows, clients remain highly satisfied with the
performance of staff across the system, and on several items there were small improvements
since the first survey.
Figure 2. ADULT SURVEY - Satisfaction With FSC Staff Comparison
Fall 2010
Spring 2010
Response to your phone calls.
9.02
8.87
The amount of paperwork required.
9.00
9.03
Ability of staff to answer questions quickly.
9.21
9.13
Respect the staff shows you.
9.41
9.30
Waiting time for services.
9.14
9.16
The availability of staff who speaks your language.
9.39
9.41
Satisfaction with Facilities
FSCs must have facilities that met a variety of standards. We asked four specific questions about
the FSC’s facilities and found continuing high levels of satisfaction with all aspects.
Figure 8. ADULT SURVEY - Satisfaction With FSC Facilities
Fall 2010
Spring 2010
The cleanliness of this FSC.
9.41
9.33
The visibility of "FSC" signs.
9.20
9.19
Access to this center by public transportation.
9.16
9.40
Quality of computers and other equipment.
9.20
9.21
6 Satisfaction Survey Findings Satisfaction with Services
We asked a series of questions about the effectiveness of programs provided by the FSCs and the
impact they had on clients. We revised this section of the questionnaire substantially, so only the
Fall 2010 data given. Again, clients report uniformly high satisfaction with services and their
effectiveness.
Figure 4. ADULT SURVEY - Satisfaction With FSC Services
Fall 2010
Overall effectiveness of programs.
9.34
Quality of workshops and classes.
9.34
Quality of counseling.
9.38
Help finding a job.
8.80
Services to help your children.
9.26
Mix of services avalable at this center …
9.29
The hours that this FSC is open
9.36
Satisfaction Summary
We were interested in seeing if different sub-groups were more or less satisfied than others.
Typically we would expect older people to be less satisfied than younger people, people with
higher education to be less satisfied than those with less education, and people with fewer
services to be less satisfied than those who utilize more services. However, that was not the case
here. There were no significant differences so far.
Would Recommend Center
Finally at the end of the satisfaction questions we asked clients if they would recommend this
FSC to someone like them. The response was overwhelmingly positive with 90% of clients
saying they would recommend the center. In fact the percent that would recommend the center
actually increased slightly from 90% to 92.6%.
7 Satisfaction Survey Findings Figure 5. ADULT SURVEY – Would you recommend this center to someone like yourself?
Fall 2010
Spring 2010
92.6%
90%
Yes
No
0.8%
1%
Not Sure
1.4%
2%
5.2%
7.0%
Missing
How Clients Learned About FSC
We asked clients how they learned about their FSC and what services they received. As Figure 6
below indicates, over half of the clients learned about the center through a friend. Smaller
groups learned about the center through a flyer or by simply seeing the FSC building. Compared
to the first survey slightly fewer clients learned about the center from a friend and slightly more
FSC’s outreach efforts, indicating continued outreach by the centers.
FIGURE 6. ADULT SURVEY - How did you first learn about this FSC?
Fall 2010
Spring 2010
47.8%
51.0%
Friend
17.8%
20.7%
Other
Saw Building or Sign (Walk‐in)
12.6%
12.0%
Saw a Flyer
12.3%
13.0%
Referred
College or School
Met Staff Member at Event
10.2%
9.5%
8.0%
7.2%
6.0%
8 Satisfaction Survey Findings Reason For Coming to FSC
We were interested in why clients came to FSCs,. As the figure below indicates, the most
common reason for coming to a center was to attend an academic class or workshop. The next
most common reason was other, looking at the comments the other category included: help with
bills, community service, and counseling. Other common reasons were to: “to get services for
my children, access a computer, or find a job.
Figure 7. ADULT SURVEY - Why do you come to this center?
Fall 2010
Attend a Class or Workshop
43.0%
Other
24.8%
Get Services for my Children
22.7%
Access a Computer
18.9%
Help Finding a Job
12.0%
Legal Services
Child Care
Small Business Services
7.2%
3.7%
2.1%
Frequency of Visits to FSC
Most clients come to the center regularly. The graph below show how often clients reported
coming to the center in the past month this fall and last spring. The graph shows clearly that
many clients use the centers intensively. Over a third of the clients said they had been to the
center ten times or more in the last month, this is a substantial increase since the spring. Groups
who reported they came to the center 5-9 times or 4 times declined, while groups reporting they
had come once or twice remained about the same. This indicates to us that center continue to
add new clients and that once a client people come regularly to the center.
9 Satisfaction Survey Findings FIGURE 8. ADULT SURVEY - How often have you come to this FSC in the past month?
Fall 2010
Spring 2010
24.0%
Ten or more times
Between five and nine times
33%
17.1%
10%
Four times
13%
16.6%
8.9%
9%
Three times
10.0%
10%
Two times
13.8%
15%
One time
Enrolled in Class at FSC
Interestingly almost 60% of respondents said they were currently enrolled in a class at their FSC,
suggesting that it is this part of the program that is driving attendance at the FSCs.
FIGURE 9. ADULT SURVEY - Are you enrolled in a class or program at this FSC?
Fall 2010
Yes
57.9%
No
Don't Know
Missing
32.7%
4.3%
5.1%
10 Satisfaction Survey Findings Adult Demographics
We collected demographic data on the people who responded to the questionnaire to get a better
understanding of who responded. These results provide a window into who has used the FSCs in
this early period. Over the two periods studied, the demographics of clients were mostly stable.
Nearly 60% of the clients preferred to complete the Spanish version of the questionnaire and
about 70% of the clients were women in both time periods. The most common age group was
26-40 in both time periods, but we saw a substantial increase in the younger 18-25 year old
group.
Education was the characteristic in which we saw the most dramatic shift. The new survey
population has substantially less education than the initial survey population. In Spring 2010
about 21% of clients reported they had an 8th grade education or less, in fall 3010 this population
grew dramatically to 41%. This indicates to us the system is reaching a severely disadvantaged
population.
Hispanics remain the largest ethnic group by far, increasing from about 75% to 78% for all
respondents.
We collected a variety of other characteristics to help us understand the respondents’ situations.
As figure 13 shows, about 45% of clients come from a household where someone is looking for
work. About 11% of clients work full-time and an additional 16% part-time. One-third of
clients have a child in school, and 15% report they have a child who needs help in school.
FIGURE 10. Surveys Completed by Language
Spring 2010
Fall 2010
60.5%
Spanish
59.6%
39.5%
English
40.4%
11 Satisfaction Survey Findings FIGURE 11. Gender
Fall 2010
Spring 2010
70.4%
Female
70%
25.6%
Male
Missing
22%
4%
8.1%
FIGURE 12. Age
Fall 2010
71+
Spring 2010
1.3%
0%
9.2%
11%
56‐70
41‐55
26%
39.4%
38%
26‐40
18‐25
Missing
14%
3.3%
18.0%
10.9%
12 Satisfaction Survey Findings 28.8%
FIGURE 13. Other Characteristics
Fall 2010
Series2
46.7%
One HH Member Looking for Work
33.5%
Child in School
15.9%
Employed Part‐Time
15.7%
Child Who Needs Help in School
11.4%
Employed Full Time
FIGURE 14. Education
Fall 2010
Bachelor's Degree or More
Associate's Degree
Spring 2010
3.4%
5.9%
3.4%
4.2%
12.5%
14.2%
Some College
17.9%
High School Diploma or GED
16.0%
14.9%
Some High School
8th Grade
19.3%
6.1%
Primary or less
15.3%
13 Satisfaction Survey Findings 22.3%
21.6%
FIGURE 15. Ethnicity
Fall 2010
Spring 2010
77.4%
71.4%
Hispanic
12.0%
10.0%
Black
White
3.0%
4.1%
Other
2.6%
2.6%
Bi‐racial/Multiracial
1.1%
0.7%
Asian/Pacific Islander
1.0%
0.6%
14 Satisfaction Survey Findings Youth Survey Data
As we did with adults, we began by analyzing the response to individual questions to identify
items that clients skipped or declined to answer. Next, we looked at the correlation between each
individual question and the clients’ overall satisfaction. The results of the analysis are below.
Table 3 shows the youth responded at a substantially higher rate than adults. In addition, in the
youth population only 1% of the respondents chose to complete the Spanish version of the
questionnaire.
Table 3. Response Data – NA, Skipped, & Correlation with Overall Satisfaction
Fall 2010 Spring 2010 % NA % No Response Corr. W/Overall Sat % NA Quality of program for my parents or guardians. 33.0%
11.7%
8.4% 14.9%
8.2% 7.1% 11.4%
21.4%
14.3%
13.2%
14.9%
26.3%
3.9% 3.2% 3.9% 3.9% 3.2% 3.0% 3.0% 3.7% 3.2% 3.7% 4.3% 4.1% .429 .589 .612 .449 .427 .506 .527 .453 .473 .540 .581 .553 27.3% 18.2% 7.3% 24.5% 12.7% 2.7% 7.3% 1.8% 13.6% 9.1% 23.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% .412 .484 .209 .516 .285 .323 .168 .296 .432 .462 .609 Quality of service to improve my academic achievement. 14.0%
4.1% .551 13.6% 0.0% .635 Convenience of FSC hours. 12.1%
11.0%
4.1% 3.9% .500 .502 8.2% 0.0% .540 Overall, how satisfied are you with the services you received at this FamilySource Center? 5.4% 3.0% 1 7.3% 1 To what extent have services at this FamilySource Center met your expectations? 7.3% 3.2% .647 0.9% .675 11.7%
3.5% 0.549 0.9% .591 6.3% 3.0% 0.624 7.3% .667 Yes No Not Sure Missing
Yes No Not Sure Missing 79.9% 3.7% 11.0% 5.2% 82.7% 2.7% 7.3% 7.3% Fall 2010 Satisfaction Survey Results The amount of paperwork required. Staff's ability to answer your questions. Friendliness of the staff. Waiting time for services. The staff's ability to speak your language. The cleanliness of this FamilySource Center. The visibility of "FSC" signs. Access to this center by public transportation. Quality of computers and other equipment. The quality of the youth room. Overall effectiveness of programs. Chance to make friends with other youth. How well do you think the services you received compare with that ideal set of services? My visit today to this FamilySource Center today was valuable. Would Recommend Center. * Some questions were changed and have no direct comparison to Spring 2010 **Some questions did not have the NA option in Spring 2010 ***Fall 2010 had over four times the response rate as Spring 2010 15 Satisfaction Survey Findings % No Corr. Response W/Overall Sat As noted earlier in Table 1, the youth sample size grew substantially from 110 to 463 and
increased at all but one FSC. We note there are still some sites were we need to increase the
survey population to have valid and reliable results.
Overall Satisfaction
Overall satisfaction with the FSN program remains high, although, not quite as high as the adult
respondents. Overall satisfaction for the entire survey group was about 9.0 on a 10 point scale, a
slight increase from the spring survey. On the related questions, satisfaction responses were
almost as high. Asked if their “visit today was valuable”, respondents gave an overall rating of
8.9 indicating high satisfaction again. Finally, over 80% of the youth said they would
recommend their center to someone like them.
Figure 16. YOUTH SURVEY – Overall Satisfaction With FamilySource Center
Fall 2010
Spring 2010
8.95
8.76
Overall satisfaction
Met expectations
8.72
8.40
Compared with ideal set of services
8.58
8.50
8.85
8.68
My visit today today was valuable
Satisfaction with Staff
In service organizations like the FSCs, the performance of staff drives the performance of the
organization. Our questionnaire asked a series of questions about the satisfaction with specific
aspects of staff service that are important to youth. As figure 17 below shows, clients were
highly satisfied with the performance of staff across the system.
16 Satisfaction Survey Findings Figure 17. YOUTH SURVEY - Satisfaction With FamilySource Center Staff
Fall 2010
Spring 2010
9.44
9.4
The staff's ability to speak your language.
8.33
8.4
Waiting time for services.
9.08
Friendliness of the staff.
8.70
8.4
Staff's ability to answer your questions.
7.79
8.3
The amount of paperwork required.
Satisfaction with Facilities
Youth continues to give FSCs facilities high marks, with scores close to 9.0 for the overall
environment in the facility, accessibility of the centers, and quality of computers and other
equipment.
Figure 18. YOUTH SURVEY - Satisfaction With FamilySource Center Facilities
Fall 2010
Spring 2010
8.94
The quality of the youth room.
The quality of computers and other equipment.
8.97
9.04
Access to this center by public transportation.
8.69
8.95
The visibility of "FSC" signs.
8.79
8.77
The cleanliness of this FamilySource Center.
9.14
9.06
17 Satisfaction Survey Findings Satisfaction with Services
Again, youth report uniformly high satisfaction with all aspects of FSC services. No aspect of
service really stands out generating significantly more or less satisfaction.
Figure 19. YOUTH SURVEY - Satisfaction With FamilySource Center Services
Fall 2010
Spring 2010
Chance to make friends with other youth.
9.04
Convenience of FSC hours.
8.93
8.76
Quality of service to improve my academic achievement.
8.98
8.47
Quality of program for my parents or guardians.
8.69
8.85
The overall effectiveness of programs.
8.82
8.89
Satisfaction Summary
Similar to the adults, we were interested in seeing if different sub-groups were more or less
satisfied than others. For example, we compared satisfaction with services based on
demographics, however there were no significant differences there. The only area we found to
have any level of significant difference was overall satisfaction between gender in youth, and
that was a very low level of significance. While both groups reported high levels of satisfaction,
girls had higher levels than boys, which is gender typical.
Table 4. Overall How satisfied – by Gender
Gender
Male
Mean
8.78
N
198
Std.
Deviation
1.928
Female
9.11
224
1.730
Total
8.95
422
1.831
Would Recommend Center
Finally, at the end of the satisfaction questions we asked clients if they would recommend this
FSC to someone like them. The response was overwhelmingly positive with approximately 80%
of clients saying they would recommend the center.
18 Satisfaction Survey Findings Figure 20. YOUTH SURVEY – Would you recommend this center to someone like yourself?
Fall 2010
Spring 2010
82.7%
79.9%
Yes
No
2.7%
3.7%
6.4%
11.0%
Not Sure
8.2%
5.4%
Missing
How Clients Learned About FSC
We wanted to understand how youth had learned about the FSC. As the graph below indicates,
over a third of the youth learned about the center from a friend, and an additional 26%learned
about it from their parent or guardian. Schools were the third most common source at slightly
more than 20%. There are some changes between the two surveys on this question. In Fall 2010
the proportion of youth learning about the center from a parent declined while proportion
learning about the center from a teacher or probation officer rose substantially. This indicates to
us that the programs reputation is spreading and generating more referrals.
FIGURE 21. YOUTH SURVEY - How did you first learn about this FSC?
Fall 2010
Spring 2010
36.7%
37.3%
Friend
Parent or Guardian
22.7%
20.7%
21.8%
School
12.7%
16.3%
Other
9.1%
Teacher
Police Officer
Probation Officer
15.5%
3.7%
3.0%
11.8%
19 Satisfaction Survey Findings 27.4%
Reasons For Coming to FSC
Youth principally came to the FSCs for academic reasons, which fits with FSCs strategic
program goals for youth. Over 40% of youth came for help to do better in school, over 20% for
academic classes/workshops, and about 20 % to participate in youth organizations.
Figure 22. YOUTH SURVEY - Why do you come to this center 1?
Fall 2010
Do better in school
41.0%
Other
26.3%
Academic classes/workshops
21.0%
Participate in youth organizations
19.9%
Access a computer
11.7%
Recreation
10.8%
Mentoring
9.1%
Counseling
7.1%
College access activities
5.4%
Get bus tokens
5.0%
Frequency of Visits to FSC
Most clients come to the center regularly, and the proportion of clients who come most often is
growing. Over 40% of our respondents said they had come to the FSC 10 times or more in the
last month compared to about 34% in the previous survey. Conversely only 5% said they had
been there 2 times in the last month. An additional 16% had been there 5 - 9 times. About 12%
of respondents were at the FSC for the first time on the day we surveyed them.
1
This sums to over 100% because youth were asked to report all the reasons for coming to the center, and many
gave multiple reasons.
20 Satisfaction Survey Findings FIGURE 23. YOUTH SURVEY - How often have you come to this FSC in the past month?
Fall 2010
Spring 2010
41.0%
Ten or more times
34.5%
15.9%
Between five and nine times
11.8%
13.7%
12.7%
Four times
9.0%
Three times
Two times
17.3%
8.6%
7.3%
11.9%
12.7%
One time
Enrolled in Class at FSC
Over 45% of respondents said they were currently enrolled in a class at their FSC, suggesting
that it is this part of the program that is driving attendance at the FSCs, and creating the regular
clientele. Interestingly this represents a slight decline from the initial survey.
FIGURE 24. YOUTH SURVEY - Are you enrolled in a class or program at this
FSC?
Fall 2010
Spring 2010
47.1%
Yes
44.5%
32.6%
No
39.1%
17.7%
Don't Know
10.9%
21 Satisfaction Survey Findings Youth Demographics
About 97% of youth respondents completed the survey in English. There was a more balanced
split between male and female respondents, although still more females than males. Over 50%
were between 15 and 17. Nearly 80% said they attended public school. Over 70% of the youth
surveyed were Hispanic, and about 15% African-American.
Figure 25. Language
Spring 2010
Fall 2010
99.1%
English
97.6%
0.9%
Spanish
2.4%
Figure 26. Gender
Fall 2010
Missing
Spring 2010
0.0%
8.2%
52.6%
Female
57.3%
47.4%
Male
34.5%
22 Satisfaction Survey Findings Figure 27. Age
Fall 2010
Spring 2010
6.7%
Missing
16.3%
52.3%
15‐17
58.2%
41.0%
13‐14
25.5%
Figure 28. Current Educational Status
Fall 2010
I am home schooled
4.5%
I attend a private or religious school
4.1%
I attend public schools
78.4%
I am out of school
9.7%
23 Satisfaction Survey Findings Figure 29. Ethnicity
Fall 2010
Spring 2010
72.4%
70.9%
Hispanic
14.4%
14.5%
Black
Other
5.0%
4.5%
Bi‐racial/Multiracial
2.4%
0.9%
Asian/Pacific Islander
1.9%
0.0%
White
1.3%
0.9%
24 Satisfaction Survey Findings Conclusions and Next Steps
Overall satisfaction with FSC services remains high with all aspects of the Center. It appears that the
FamilySource Network is reaching its target demographic of severely disadvantaged clients. It appears
that outreach efforts are bringing in more clients through referrals and direct contract with staff rather
than just through the social contacts of existing clients.
Increasing the number of days of surveying from one to two led to a substantial increase in the number of
respondents especially among youth. However, we still need to increase the number of respondents at
some sites. The revised questionnaire increased the response to individual questions and provided a
clearer demographic profile of respondents.
We plan to conduct the survey for a third time is Spring 2011. Once again we will work with Center
Directors to schedule survey days that will yield the most respondents possible.
25 Satisfaction Survey Findings Appendices
Appendix A – Adult Survey Questionnaire
i
FamilySource Center Survey – Adult Participants
On-site Questionnaire Administered by California State University, Northridge
Fall, 2010
Fill out this questionnaire and tell us how satisfied you are with the services of this
FamilySource Center and how it could be improved!
Your answers will be kept strictly confidential and will be combined only with those of other FamilySource Center users.
You will not be individually identified.
4.
Why did you come to this center today?
(PLACE AN “X” IN ALL BOXES
THAT APPLY)
 Attend a class or workshop
 Access a computer
 Help finding a job
 Get services for my children
 Get legal services
 Small business services
 Child care
 Other (PLEASE SPECIFY):
______________________________
5. How often have you come to this
FamilySource Center in the past
month?
 One time
 Two times
 Three times
 Four times
 Between five and nine times
 Ten or more times
6. Are you enrolled in a class or program at
this FamilySource Center?
 Yes  Please describe
______________________________
 No
 Don’t know
1. Is this your first visit to this FamilySource
Center?
 Yes  Skip to Q3
 No
2.
When, approximately, did you first start
receiving services at this center?
 In the last month
 2-3 months
 4-6 months
 7-12 months
 More than one year
3.
How did you first learn about this
FamilySource Center? (PLACE AN “X”
IN ALL BOXES THAT APPLY)
 Friend
 College or School
 Met a staff member at an event
 Saw a flyer
 Saw the building or sign and just
came in
 Referred by other agency
 Other: Describe:________________
CONTINUE INSIDE ON PAGE 2
ii
Please rate how satisfied you are with each service. Use the scale of 1 to 10 by CIRCLING THE APPROPRIATE NUMBER ON
THE SCALE. If you have no experience with a service, or do not have an opinion, just CIRCLE NA for Does Not Apply.
SATISFACTION WITH FAMILYSOURCE CENTER STAFF
1 = Very
Dissatisfied
Please tell us how satisfied you are with:
10 = Very
Satisfied
NA = Don’t
know or does
not apply
7.
Response to your phone calls.
1 2 3 4 5 6 7 8 9 10
NA
8.
The amount of paperwork required.
1 2 3 4 5 6 7 8 9 10
NA
9.
Ability of staff to answer questions quickly.
1 2 3 4 5 6 7 8 9 10
NA
10.
Respect the staff shows you.
1 2 3 4 5 6 7 8 9 10
NA
11.
Waiting time for services.
1 2 3 4 5 6 7 8 9 10
NA
12.
The availability of staff who speaks your language.
1 2 3 4 5 6 7 8 9 10
NA
SATISFACTION WITH FAMILYSOURCE CENTER FACILITIES
1 = Very
Dissatisfied
Please tell us how satisfied you are with:
10 = Very
Satisfied
NA = Don’t
know or does
not apply
13.
The cleanliness of this FamilySource Center.
1 2 3 4 5 6 7 8 9 10
NA
14.
The visibility of “FamilySource Center” signs.
1 2 3 4 5 6 7 8 9 10
NA
15.
Access to this center by public transportation.
1 2 3 4 5 6 7 8 9 10
NA
16.
Quality of computers and other equipment.
1 2 3 4 5 6 7 8 9 10
NA
SATISFACTION WITH FAMILYSOURCE CENTER SERVICES
1 = Very
Dissatisfied
Please tell us how satisfied you are with:
10 = Very
Satisfied
NA = Don’t
know or does
not apply
17.
Overall effectiveness of programs.
1 2 3 4 5 6 7 8 9 10
NA
18.
Quality of workshops and classes.
1 2 3 4 5 6 7 8 9 10
NA
19.
Quality of counseling.
1 2 3 4 5 6 7 8 9 10
NA
20.
Help finding a job.
1 2 3 4 5 6 7 8 9 10
NA
21.
Services to help your children.
1 2 3 4 5 6 7 8 9 10
NA
22.
Mix of services available at this center and its partners.
1 2 3 4 5 6 7 8 9 10
NA
23.
The hours that this FamilySource Center is open
1 2 3 4 5 6 7 8 9 10
NA
iii
You are almost done. Just a few more questions…
24. Overall, how satisfied are you with the services you received at this FamilySource Center?
1 = Very
Dissatisfied
1
2
10 = Very
Satisfied
3
4
5
6
7
8
9
10
NA
25. To what extent have services at this FamilySource Center met your expectations?
1 = Falls short of
expectations
1
2
3
10 = Exceeds
expectations
4
5
6
7
8
9
10
NA
26. Now think about the ideal FamilySource Center for individuals like yourself. How well do you think
the services you received compare with that ideal set of services?
1 = Not close
1
2
10 = Very
close
3
4
5
6
7
8
9
10
NA
27. My visit today to this FamilySource Center today was valuable.
1 = Not close
1
2
10 = Very
close
3
4
5
6
7
8
9
10
28. Would you recommend this center to someone like yourself?



Yes
No
Not sure
CONTINUE ON BACK
iv
NA
TELL US ABOUT YOURSELF
29. Gender
 Male
 Female
30. Age
 18-25
 26-40
 41-55
 56-70
 71 or more
31. Please check all that apply
 I am employed full-time
 I am employed part-time
 I am unemployed and seeking paid work
 I have a child in school
 I have a child who needs help in school
32. Highest Level of Education Completed
 Elementary/Primary School
 8th Grade Completion
 Some High School
 High School Diploma or Equivalent
 Some College
 Associate’s Degree
 Bachelor’s Degree or more
33. Which best describes you?






34.
Black
White
Hispanic
Asian/Pacific Islander
Bi-racial/Multiracial
Other:________________
Are there any other comments you would like to make about the center?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
THANK YOU VERY MUCH FOR YOUR TIME!
v
Appendix B – Adult Survey Response Data by Center
vi
Table A – Overall Satisfaction by Site
FSC Location
Overall
satisfaction
Met
expectations
Compared
with ideal set
of services
My visit
today today
was valuable
Mean
Std. Deviation
9.48
9.3
9.26
9.55
1.46
1.41
1.47
1.31
Mean
9.73
9.64
9.52
9.81
Std. Deviation
.608
.603
.829
.397
Barrio Action
YFC
Mean
9.65
9.53
9.43
9.75
Std. Deviation
1.233
.842
1.021
.751
Bradley Milken
FSC
Mean
9.17
9.13
8.94
9.63
Std. Deviation
2.077
1.777
1.762
.929
CCNP
Mean
8.79
8.65
8.72
9.12
Std. Deviation
2.191
1.973
1.824
2.140
Children's
Collective
Mean
9.68
9.75
9.63
9.78
Std. Deviation
.612
.518
.576
.506
CMHP
Mean
9.48
9.04
9.04
9.28
Std. Deviation
1.022
1.091
1.315
1.400
OVERALL
1736 FCC
Community Build
Mean
9.38
9.37
8.92
9.48
Std. Deviation
1.571
1.346
2.044
1.248
Community Care
at Home
Mean
10.00
9.50
10.00
10.00
Std. Deviation
.000
.707
.000
.000
Cypress Park FSC
Mean
9.62
9.33
9.23
9.56
Std. Deviation
.993
1.012
1.047
.929
El Centro De
Ayuda
Mean
9.43
9.38
9.42
9.58
Std. Deviation
1.646
1.311
1.353
1.499
El Centro Del
Pueblo
Mean
9.59
9.39
9.47
9.73
Std. Deviation
1.240
1.341
.842
.654
El Nido FSC
Mean
9.73
9.59
9.66
9.78
Std. Deviation
1.044
.873
.673
.529
Lucille Beserra
Roybal FSC
Mean
9.04
8.55
8.57
8.75
Std. Deviation
2.205
2.176
2.253
2.707
NEW Canoga
Park
Mean
9.51
9.02
9.26
9.47
Std. Deviation
1.315
1.791
1.536
1.501
NEW Van Nuys
Mean
9.74
9.59
9.41
9.61
Oakwood FSC
Std. Deviation
.777
.788
1.513
.981
Mean
9.31
9.56
9.45
9.91
Std. Deviation
2.125
1.580
1.670
.288
vii
Overall, how
satisfied are you
with the services
you received?
FSC Location
OVERALL
Have services at
this FamilySource
Center met your
expectations?
How well do you
think the services
you received
compare with that
ideal set of
services?
My visit today to
this FamilySource
Center today was
valuable.
Mean
Std. Deviation
9.48
9.3
9.26
9.55
1.46
1.41
1.47
1.31
Mean
9.29
9.20
8.79
9.19
Std. Deviation
1.865
1.972
2.619
1.908
Toberman
Neighborhood
Center
Mean
9.38
9.36
9.36
9.44
Std. Deviation
1.275
1.268
1.313
1.403
Tom Bradley FSC
Mean
9.84
9.36
9.51
9.78
Std. Deviation
.420
1.021
.739
.572
Mean
9.42
9.27
9.36
9.38
Std. Deviation
1.505
1.555
1.567
1.446
Mean
9.12
9.00
8.81
8.88
Std. Deviation
2.197
2.173
2.059
2.559
Pacoima FSC
WLCAC
Youth Policy
Institute
viii
Table B – Satisfaction with Staff
Response to your
phone calls.
The amount of
paperwork
required.
Ability of staff to
answer questions
quickly.
Respect the staff
shows you.
Waiting time for
services.
The availability of
staff who speaks
your language.
9.66
9.34
9.67
9.89
9.50
9.86
Std. Deviation
.701
1.181
.793
.319
.811
.430
Mean
8.56
8.67
8.85
9.32
9.29
9.30
Std. Deviation
2.576
2.281
2.210
1.820
1.869
2.053
Bradley Milken
FSC
Mean
8.43
8.69
9.08
9.31
9.02
8.88
Std. Deviation
2.984
2.410
2.096
1.838
2.097
2.130
CCNP
Mean
9.23
8.36
8.47
8.65
8.66
9.12
Std. Deviation
1.671
2.354
2.635
2.603
2.552
2.112
Children's
Collective
Mean
9.44
8.73
9.48
9.78
9.24
9.96
Std. Deviation
1.086
2.426
1.122
.801
1.832
.192
CMHP
Mean
9.33
8.89
9.28
9.28
8.70
8.74
Std. Deviation
1.155
1.451
1.173
1.308
1.329
2.246
Mean
8.94
8.68
9.19
9.29
9.17
9.44
FSC Location
1736 FCC
Barrio Action YFC
Community Build
Mean
Std. Deviation
2.145
2.507
1.955
1.646
1.935
1.589
Community Care at
Home
Mean
10.00
10.00
10.00
10.00
8.00
10.00
Std. Deviation
.000
.000
.000
.000
2.828
.
Cypress Park FSC
Mean
9.43
9.05
9.26
9.58
9.18
9.16
Std. Deviation
1.642
1.921
1.598
1.397
1.660
1.999
El Centro De
Ayuda
Mean
8.92
9.11
9.21
9.38
9.21
9.61
Std. Deviation
2.163
1.941
1.854
1.847
1.935
1.684
El Centro Del
Pueblo
Mean
8.97
8.70
9.38
9.37
9.20
9.42
Std. Deviation
2.007
2.431
1.614
1.940
1.753
1.901
El Nido FSC
Mean
9.13
9.44
9.37
9.59
9.24
9.77
Std. Deviation
1.672
1.293
1.415
1.075
1.672
1.039
Lucille Beserra
Roybal FSC
Mean
9.29
9.67
9.26
9.55
9.55
9.59
Std. Deviation
1.611
.485
1.514
1.335
.826
1.333
Total
Mean
9.02
9.00
9.21
9.41
9.14
9.39
Std. Deviation
2.007
1.925
1.742
1.644
1.826
1.732
ix
Response to your
phone calls.
FSC Location
NEW Canoga Park
NEW Van Nuys
Oakwood FSC
Pacoima FSC
Toberman
Neighborhood
Center
Tom Bradley FSC
The amount of
paperwork
required.
Ability of staff to
answer questions
quickly.
Respect the staff
shows you.
Waiting time for
services.
The availability of
staff who speaks
your language.
Mean
9.15
9.20
9.36
9.40
9.06
9.41
Std. Deviation
1.780
1.583
1.277
1.522
1.875
1.613
Mean
9.32
9.14
9.38
9.60
9.30
9.71
Std. Deviation
1.459
1.679
1.210
1.195
1.473
.957
Mean
9.83
9.77
9.91
9.66
9.64
9.49
Std. Deviation
.539
.560
.522
1.552
.859
2.120
Mean
7.59
8.58
8.41
9.00
8.17
8.93
Std. Deviation
3.261
1.742
2.598
2.236
2.614
2.273
Mean
8.45
8.54
9.21
9.33
9.21
9.30
Std. Deviation
2.644
2.490
1.727
1.639
1.720
1.604
Mean
9.33
9.49
9.63
9.89
9.65
9.27
Std. Deviation
1.322
1.121
.733
.420
.796
1.638
WLCAC
Mean
7.77
8.43
8.53
9.08
8.40
8.33
Std. Deviation
3.032
2.209
2.356
1.801
2.640
2.526
Youth Policy
Institute
Mean
8.18
8.50
8.80
8.96
8.81
9.27
Std. Deviation
2.557
2.322
2.466
2.549
2.433
1.991
Total
Mean
9.02
9.00
9.21
9.41
9.14
9.39
Std. Deviation
2.007
1.925
1.742
1.644
1.826
1.732
x
Table C – Satisfaction with Facilities
The cleanliness of
this FSC.
The visibility of
"FSC" signs.
Access to this
center by public
transportation.
Quality of
computers and
other equipment.
Mean
9.41
9.20
9.16
9.20
Std.
Deviation
1.540
1.739
1.900
1.719
1736 FCC
Mean
9.89
9.75
9.67
9.48
.315
.672
.679
1.004
Barrio Action YFC
Std.
Deviation
Mean
9.56
9.03
8.98
8.98
Std.
Deviation
Mean
1.636
1.983
2.273
2.166
8.56
9.00
8.52
8.32
Std.
Deviation
Mean
2.541
1.990
2.501
2.334
9.49
8.93
8.90
8.59
Std.
Deviation
Mean
1.394
1.955
2.051
2.183
9.96
9.76
8.82
9.67
.192
1.012
2.243
.686
CMHP
Std.
Deviation
Mean
9.08
9.22
9.32
9.06
1.998
1.622
1.129
1.391
Community Build
Std.
Deviation
Mean
9.30
8.93
9.11
9.24
Std.
Deviation
Mean
1.841
2.245
1.997
1.747
9.50
10.00
6.50
10.00
Std.
Deviation
Mean
.707
.000
4.950
.000
9.12
9.35
9.42
9.13
Std.
Deviation
Mean
1.693
1.640
1.621
1.592
9.32
9.28
9.18
9.30
Std.
Deviation
Mean
1.551
1.599
1.984
2.036
9.22
9.07
9.50
9.52
Std.
Deviation
Mean
2.240
2.215
1.520
1.029
9.51
9.27
9.34
9.47
Std.
Deviation
Mean
1.180
1.684
1.517
1.334
9.22
8.74
9.14
9.08
1.313
2.359
2.308
1.676
NEW Canoga Park
Std.
Deviation
Mean
9.45
9.43
9.08
9.32
1.516
1.400
1.865
1.459
NEW Van Nuys
Std.
Deviation
Mean
9.55
8.83
8.78
9.42
1.119
1.928
2.311
1.388
Oakwood FSC
Std.
Deviation
Mean
9.89
9.57
9.81
9.95
Std.
Deviation
.323
1.008
.557
.213
FSC Location
OVERALL
Bradley Milken
FSC
CCNP
Children's
Collective
Community Care at
Home
Cypress Park FSC
El Centro De
Ayuda
El Centro Del
Pueblo
El Nido FSC
Lucille Beserra
Roybal FSC
xi
FSC Location
The cleanliness of
this FSC.
The visibility of
"FSC" signs.
Access to this
center by public
transportation.
Quality of
computers and
other equipment.
Mean
9.41
9.20
9.16
9.20
Std.
Deviation
1.540
1.739
1.900
1.719
Mean
9.30
8.81
8.79
8.41
Std.
Deviation
Mean
1.704
1.942
2.167
2.476
9.44
9.23
8.63
9.25
1.433
1.769
2.486
1.898
Tom Bradley FSC
Std.
Deviation
Mean
9.76
9.52
9.84
9.56
.576
.931
.547
.959
WLCAC
Std.
Deviation
Mean
9.13
9.29
9.00
8.11
Std.
Deviation
Mean
1.668
1.684
2.184
2.759
9.37
8.96
9.48
9.13
Std.
Deviation
1.801
2.047
1.806
2.112
OVERALL
Pacoima FSC
Toberman
Neighborhood
Center
Youth Policy
Institute
xii
Table D – Satisfaction with Services
Overall
effectiveness of
programs.
Quality of
workshops and
classes.
Quality of
counseling.
Help finding a job.
Services to help
your children.
Mix of services
avalable at this
center and its
partners.
The hours that
this FSC is open
Mean
9.34
9.34
9.38
8.80
9.26
9.29
9.36
Std.
Deviation
1.588
1.609
1.556
2.141
1.843
1.632
1.604
1736 FCC
Mean
9.68
9.76
9.77
9.38
9.59
9.63
9.71
.768
.554
.560
1.096
1.073
.833
.676
Barrio Action YFC
Std.
Deviation
Mean
9.28
9.31
9.38
9.04
9.36
9.22
9.24
Std.
Deviation
Mean
1.785
1.862
1.514
2.009
1.831
1.474
1.811
9.10
9.23
9.05
8.65
9.30
9.07
9.33
Std.
Deviation
Mean
1.861
1.683
2.175
1.780
1.425
1.786
1.554
9.15
8.98
8.98
8.46
8.57
8.72
8.84
Std.
Deviation
Mean
1.935
2.153
2.026
2.382
2.849
2.433
2.242
9.73
9.35
9.85
8.77
9.80
9.63
9.58
.533
1.112
.366
2.488
.523
.831
.974
CMHP
Std.
Deviation
Mean
9.15
8.71
9.22
8.69
9.18
8.61
8.85
1.089
1.759
1.114
1.580
1.334
1.577
1.496
Community Build
Std.
Deviation
Mean
8.88
8.95
9.12
8.00
8.47
9.05
8.88
Std.
Deviation
Mean
2.121
2.051
1.950
2.828
2.788
2.026
2.228
10.00
10.00
10.00
10.00
10.00
10.00
Std.
Deviation
Mean
.000
.000
.000
.000
.000
.000
9.11
9.10
9.46
9.04
9.47
9.53
9.39
Std.
Deviation
Mean
1.603
1.603
.948
1.925
.973
.803
1.152
9.31
9.28
9.40
8.24
9.35
9.33
9.36
Std.
Deviation
1.753
1.953
1.871
3.039
2.001
1.787
1.660
FSC Location
OVERALL
Bradley Milken
FSC
CCNP
Children's
Collective
Community Care at
Home
Cypress Park FSC
El Centro De
Ayuda
xiii
Overall
effectiveness of
programs.
FSC Location
OVERALL
Quality of
workshops and
classes.
Quality of
counseling.
Help finding a job.
Services to help
your children.
Mix of services
avalable at this
center and its
partners.
The hours that
this FSC is open
Mean
9.34
9.34
9.38
8.80
9.26
9.29
9.36
Std.
Deviation
Mean
1.588
1.609
1.556
2.141
1.843
1.632
1.604
9.46
9.76
9.51
9.55
9.85
9.60
9.61
Std.
Deviation
Mean
1.451
.542
1.579
.999
.364
1.241
1.447
9.59
9.69
9.79
9.04
9.50
9.45
9.49
Std.
Deviation
Mean
1.175
1.164
.555
1.905
1.405
1.343
1.335
9.33
9.40
8.50
8.50
8.33
9.13
9.31
1.354
1.392
2.503
2.121
2.062
1.598
1.537
NEW Canoga Park
Std.
Deviation
Mean
9.37
9.43
9.32
8.53
9.22
9.20
9.44
1.554
1.416
1.367
2.271
1.812
1.712
1.675
NEW Van Nuys
Std.
Deviation
Mean
9.40
9.38
9.67
9.21
9.61
9.38
9.45
1.499
1.115
.676
1.707
1.181
1.659
1.365
Oakwood FSC
Std.
Deviation
Mean
9.57
9.59
9.84
9.70
9.52
9.82
9.63
1.675
1.624
.374
.949
1.691
.390
1.601
Pacoima FSC
Std.
Deviation
Mean
9.13
8.18
8.54
7.50
7.89
8.42
8.68
Std.
Deviation
Mean
2.252
2.822
2.602
3.117
2.934
2.906
2.286
9.00
9.00
9.30
9.00
9.04
9.57
9.58
1.984
2.117
1.660
2.000
1.904
1.478
1.437
Tom Bradley FSC
Std.
Deviation
Mean
9.70
9.66
9.70
9.38
9.42
9.47
9.78
.668
.805
.794
1.071
1.689
1.047
.507
WLCAC
Std.
Deviation
Mean
9.50
9.46
9.40
8.43
9.30
9.10
9.33
Std.
Deviation
Mean
1.732
1.664
1.897
2.440
1.889
2.025
1.775
9.14
8.84
8.83
9.11
8.35
9.14
9.08
Std.
Deviation
1.807
2.292
2.496
2.349
3.081
2.189
2.115
El Centro Del
Pueblo
El Nido FSC
Lucille Beserra
Roybal FSC
Toberman
Neighborhood
Center
Youth Policy
Institute
xiv
Table E – Would you recommend this center to someone like yourself?
FSC Location
Would Recommend Center
Total
Yes
No
Not Sure
1736 FCC
36
0
0
36
Barrio Action YFC
62
0
0
62
Bradley Milken FSC
50
0
0
50
CCNP
59
0
1
60
Children's Collective
26
0
0
26
CMHP
26
0
2
28
Community Build
44
0
2
46
Community Care at Home
2
0
0
2
Cypress Park FSC
51
0
0
51
El Centro De Ayuda
78
1
0
79
El Centro Del Pueblo
45
1
1
47
El Nido FSC
92
0
0
92
Lucille Beserra Roybal FSC
21
2
0
23
NEW Canoga Park
86
0
2
88
NEW Van Nuys
50
0
2
52
Oakwood FSC
35
0
0
35
Pacoima FSC
33
0
0
33
Toberman Neighborhood
Center
39
0
3
42
Tom Bradley FSC
52
1
0
53
WLCAC
12
2
0
14
Youth Policy Institute
24
1
1
26
Table F - How did you first learn about this FSC?
xv
FSC Location
Friend
College
or
School
Met
Staff
Member
at event
Saw
Flyer
Saw
Referred
Building
or Sign
1736 FCC
10
3
2
6
5
2
Barrio Action YFC
38
5
3
10
20
0
Bradley Milken FSC
27
6
6
4
7
2
CCNP
30
5
6
10
9
10
Children's Collective
8
4
1
6
2
5
CMHP
17
0
1
3
4
4
Community Build
21
5
1
9
6
4
Community Care at Home
1
1
0
0
0
0
Cypress Park FSC
30
6
5
6
7
4
El Centro De Ayuda
27
11
10
10
10
9
El Centro Del Pueblo
17
6
4
3
2
9
El Nido FSC
54
14
12
9
10
9
Lucille Beserra Roybal FSC
16
6
2
2
3
1
NEW Canoga Park
33
16
4
20
15
12
NEW Van Nuys
20
4
5
7
1
11
Oakwood FSC
26
0
3
1
0
3
Pacoima FSC
31
0
2
1
1
2
Toberman Neighborhood
Center
25
1
1
2
6
2
Tom Bradley FSC
30
2
2
11
15
4
WLCAC
2
0
1
0
0
5
Youth Policy Institute
14
0
1
3
3
4
Total
477
95
72
123
126
102
xvi
Table G – How did you learn about this FSC: Other
Children's Collective
Fue atravez del prgrama Vida Sana
Receive flyer in mail
Fue atravez del prgrama Vida Sana
Court
Por iglecia
Wife
Gain office gave flyer
El Nido FSC
Church Annancement
En la escuela de mi hijo
Referall
En una iflesia dieron el anuncio
Roklena
NEW Van Nuys
EDD
On a pirce of paper. On calleded the number.
Policia del vecimos
Tierra Del Sol
referido por el centro de padres en la escuela
DCFS
able por telefono ayudaran a mi hija y elsa rojas primero
me dijo que yo nesecita ba venir primo yo
Village Email
yo buscaba la ayuda
Friends and Family
por una lista que me dieron en corte de ninos
Brother
me invito mi sobrina
Bernardi Senior Center where I call bingo in Spanish
(volunteer)
mi sobrina me invito
Parent
Comt house
Pacoima FSC
Policia
by my mother
Psicologa de mis hijas
Clinica de salud
NEW Canoga Park
Dep. Policia
Court order
Centro Ragional
Walk-in
Guadalupe Community Center
DCFS
Esposo
Husband
EDD
Cypress Park FSC
Case Manager
Barrio Action
teacher
Walk-in
Sister
xvii
School
Toberman Neighborhood Center
My school
internet
por medio de mi sobrino el estudia aqui
I live close
EDD
had come for fund raiser breakfast
vi un volante informativo en la oficina de desempleo de
DeSoto y Sherman Way
another client
was asst. w/ food worker ref.
Esposa
20 yrs I have been coming here
Trabajador Social
mother
por la trabajadora social
mi doctora
hermana
Lucille Beserra Roybal FSC
Bradley Milken FSC
drillteam and drum squad
husband is staff
Barrio Action YFC
community service
friend
church
walk in
church
walk-in
Por la violencia que hubo hace 12 anos
use to attend school
escuela de mi nina
intern at hillsides
horas comunitaria para pagar multa de policia
amigos
vitimos decrimen
Sobrina
HIJA
El Centro Del Pueblo
referred by a friend of a family
Oakwood FSC
service W.
Mi esposa
school counselor
conosia un miembro del personal en la calle
por la corte
Alexandria shool
no
wc
porque murio mi hijo
Community Care at Home
xviii
Youth Policy Institute
by DCFS
sign
mom
send by Erick Garcetti's office
mama referidade magnolia
walk in
mama
program
trabajadora
internet
consejera referrida
familiar
trabajadora
por la maestra de mi hijo
policia
mi esposa
crenshaw mall
creasho
llamada telefonica
WLCAC
social worker
court
Tom Bradley FSC
probation
Pico N.
court
I was participating in the beginning
social worker
done
corte
attended meeting here, and I saw where they offered
services
por la corte
mend
P.O.
amiga
mi familia
CMHP
dad
CCNP
VIP
pathways
abogado
preguntand en persona
psicologa de mis hijos
un miembro CCNP
no enviaron de nuestras vivendas
mi hermana me dijo
1736 FCC
cal works
xix
El Centro De Ayuda
by my brother
WIC office
mom
probation
mom brought me
internet
boyfriend taking PC1000 class
court
yo vine a informorme
pragrama impacto
por mi trabajador social
school
escuhela
doctor
Community Build
walk in
friends outside
community build
walk in
walk in
walk in
middle school brett harte/ ca bridges
xx
Table H - Why do you come to this center?
FSC Location
Attend a
Class or
Workshop
Access a
Computer
Help
Finding a
Job
Get
Services
for my
Children
Legal
Services
Small
Business
Services
Child
Care
1736 FCC
15
6
4
16
3
1
3
Barrio Action YFC
33
14
4
15
2
1
5
Bradley Milken FSC
29
6
7
13
1
2
2
CCNP
22
20
10
14
1
2
6
Children's Collective
8
1
1
13
2
0
2
CMHP
5
5
5
5
9
0
0
Community Build
10
27
15
7
5
2
1
Community Care at Home
0
0
0
2
0
0
0
Cypress Park FSC
23
3
4
10
3
2
2
El Centro De Ayuda
37
8
9
22
6
1
1
El Centro Del Pueblo
26
2
1
15
0
0
0
El Nido FSC
67
17
10
15
8
3
2
Lucille Beserra Roybal FSC
17
2
7
2
2
0
1
NEW Canoga Park
58
21
11
17
9
2
5
NEW Van Nuys
12
7
9
24
9
0
2
Oakwood FSC
19
4
0
11
0
0
4
Pacoima FSC
1
3
1
1
1
3
0
Toberman Neighborhood
Center
8
12
5
6
4
1
0
Tom Bradley FSC
31
10
7
12
2
1
1
WLCAC
5
1
0
4
1
0
0
Youth Policy Institute
3
19
10
2
4
0
0
xxi
Table I - Why do you come to this center: Other
Children's Collective
Cypress Park
Parenting
trage recibos de gas
Therapy
programa despues de escuela
Court Order
para segundo idioma
bill payment
para hacer ejercicio
Clases de padres
Trabajo comunitario
Clases para padres
para hacer ejercicio
Ayuda con los billes
Buena vida programa
Ayuda con los billes
Airobic
Tutoria
Homework
Tarea
NEW Van Nuys
Parenting
El Nido FSC
Therapy
Rent
Court Order
Medical & estampillas
bill payment
Para encontrar mejor trabajo
Clases de padres
levantar la autoestima
Clases para padres
mi misma y mi pareja
Ayuda con los billes
cosmotologia
Ayuda con los billes
para sentirme bien emosional
Tutoria
Auto estima
Visiting Brother
buscar ayuda
Info for all help
por las clases de ingles
Community Resource
benefit food stamps
Appt
por las clases de ingles y de reposleria
Violencia Domestica
Dejar copias documentos
Pacoima
School
car insurance
HEAP
bill assistance
xxii
assistance with utilities bills
Perenting
need help with bill payment
para estampillas de comida
for the bus relief
para ayudar a mi hijo
elect. Bill
clases de padres
voluntering
Por la corte de Pro. Demenores
HEAP
por la corte
HEAP and DWP Pmt Help
buscando ayuda de bajo estima
Help with bill
sobre medical(aplicacion)
HEAP
por la trabajadora social
HEAP
HEAP
Bradley Milken FSC
M
play baskeball
para pedir ayuda pago del bill luz y agua
practice
alluda del bil del agua
RRTP
para pagar mi bill
RRTP
pagar bill de luz
to teach a class
Ayuda con biles
Work
pago del bill
exercise class
para pedir ayuda
arobicks class
arts & crafts
NEW Canoga Park
Perenting
El Centro Del Pueblo
Parenting classes
work
Ask for GED classes
work
English
outreach worker
Personal improvement
outreach worker
LACOE IS
boxing training
Job Training
tenants lights help
everything
ayuda con papeles SSI
P.E.
consejeria familiar
because I have P.E.
a preguntar el horario de una clase para mi hija
xxiii
Toberman Neighborhood Center
case management
roomate
computer lab
food pantry
Community service
bustokens
meet w/a client
for information on counciling
pre-dance
counceling assistance
bailar
utility asst.
food
Oakwood FSC
servs like emergency food
asistencia personal
SSI Doc.
Clase
food+gym
Ingles
gym
Clase d ingles, padres
comida
ninos vienen tambien
comida
ninos
jim y la alluda de comida
clase de ingles
para un programa de hacla
clase de ninos, ESL
pago de bill
Pre k, clase provedora
pago de bill
Community Care at Home
-
Lucille Beserra Roybal FSC
para aprender ingles I terminar la escuela
por aprender ingles
Youth Policy Institute
comida
computer class
housing
Barrio Action YFC
housing for homeless
dance
transportation
pre-dance
help with housing
learn more
transportation
visiting
brought a friend
tutoring for daughter
tutoria
Community service
xxiv
WLCAC
Tom Bradley FSC
dom. V
community service
parenting anger mang.
food
therapy
food give away
work
CMHP
volunteer
bill
about another job
heap program
para viles de pago
Help pay u
tutoria
gas bill
para que los ayuden a leer
help with utilities
Ingles
job search
ESL
consulta con el abogado
ayuda de tarea
para ayuda de los bilies
clases de ingles
1736 FCC
CCNP
talk about my domestic problems
gym
gain
case management
counseling
a friend
padres, cultura
karate class for my kids
domestica violencia
use gym
therapia, classes de grupo, culture edu
gym
clase de enojo
gym
clase de padres
inglish class
consegeria, clase de padres
para saber los servicios que tienen
consegeria de padres
gimnasio
llenar papales
para aprender ingles
mirar a la trabajadora
servicio comunitario
por que vengo al centro de salud
gym
tambien para el contro de salud
clases de karate para ,I hija
xxv
El Centro De Ayuda
work as intern
ask a question
work shop
counseling
mom had a workshop
rehab counselor session
fix a mistake they made
bill assistance
antes ayuda cicologica
para hacer un pago y no me lo resibieo
consejeria
clases de computacion
tutoria
recoger sertificado de clase de computacion
talles vivieuda
Pprotexion de vivenda
Community Build
talk to case manager
use of telephone also
tokens all day pass
tokens
change
errand
xxvi
Table J - How often have you come to this FSC in the past month?
How Often Visited in a Month
FSC Location
One time
Two
times
Three
times
Four
times
Between
five and
nine
times
Ten or
more
times
1736 FCC
3
2
6
13
6
5
Barrio Action YFC
6
7
5
2
18
21
Bradley Milken FSC
4
5
1
10
14
17
CCNP
7
3
5
6
11
21
Children's Collective
5
3
2
13
2
1
CMHP
6
6
7
2
3
1
Community Build
3
6
9
3
7
13
Community Care at Home
0
0
0
0
0
2
Cypress Park FSC
6
5
2
15
13
13
El Centro De Ayuda
13
13
12
20
6
13
El Centro Del Pueblo
11
3
4
7
9
11
El Nido FSC
10
7
9
20
25
11
Lucille Beserra Roybal FSC
2
1
0
2
2
16
NEW Canoga Park
18
6
7
13
19
26
NEW Van Nuys
10
6
3
10
9
10
Oakwood FSC
3
4
2
3
3
17
Pacoima FSC
13
4
2
2
1
2
Toberman Neighborhood
Center
9
5
5
6
3
10
Tom Bradley FSC
3
6
4
10
14
19
WLCAC
2
1
2
7
1
2
Youth Policy Institute
4
7
2
2
4
8
xxvii
Table K – Are you enrolled in a class or program at this FSC?
Are You Enrolled?
FSC Location
Yes
No
1736 FCC
27
10
Don't
Know
1
Barrio Action YFC
41
15
4
Bradley Milken FSC
32
18
1
CCNP
33
26
2
Children's Collective
14
8
1
CMHP
8
15
4
Community Build
22
23
2
Community Care at Home
1
0
0
Cypress Park FSC
30
14
5
El Centro De Ayuda
46
19
5
El Centro Del Pueblo
34
12
1
El Nido FSC
75
17
2
Lucille Beserra Roybal FSC
19
4
1
NEW Canoga Park
68
22
2
NEW Van Nuys
25
25
2
Oakwood FSC
28
5
2
Pacoima FSC
1
30
1
Toberman Neighborhood Center
19
22
2
Tom Bradley FSC
36
18
3
WLCAC
11
4
1
Youth Policy Institute
7
19
1
xxviii
Table L – Enrolled in a class or program: Other
Children's Collective
Cypress Park FSC
Carseat safety class
My daughter
Computer class
Parenting class
Parenting/Computer
Aerobics
Parenting classes
Summer Youth Program
Parenting
High school
Parenting
Clases de engles y otros
Terapia
clases de Ingles y mi nina en el programa de depues de
escuela ayuda con tareas
Tutoria
ESL Class
Clase individul
Clases de ingles y para ayuda a mi hijo
Consejeria
Aerobis y ingles
NEW Van Nuys
Ingles
Computer classes
Ingles
Partent class
Clase de ingles
Tutoring
Clase de ingles
Summer Camp
El Programa de Vida sana
Budget help
El Programa de Vida sana
Parenting enrolling today
Ejersicios
LA CH PP
Buena vida programa
Clases para padres
Airobic
Ingles y computacion
Tutoria
Clases de tutoria
ESL Class
Diferentes clases para my y mu hijo
Clases de padre y ingles
Clases para pares
Ingles
Clases ingles y computo
Clase de ingles
Salsa Salud Salon
Clases para padres
Clase de ingles y clase de educacion sin violencis para
adolesentes
Sentrade padre
Clase de ingles
De como usar su credito
Ingles
computacion-ingles
xxix
Caregiver
El Nido FSC
Caregiver
Calern
Computadoras u grupo de mujeres
English class
En caregiver
English class
Give care
I studie English
clases de computadora
English class
Computers
English
computadoras
English class
Computadora
ESL English class
ESL
peranting and counsling
Computadora
Me voy a inscribir para classes de computacion
Computadora
Para asistente de enfermere
clases de padres
Cosina y computadora
cosmestdogia
Joyeria
mujeres poderosas y care giver
Cocina
mujeres poderosas
Cocina
reposteria jolleria
Groupo de apoyo clases o tarreres cosina
mujeres poderosas
Cocina
Clases de padres
Para C NA
platica para padres mujes poderosas
Apollo para mujeres
grupo de mujeres poderosas
Caregiver
mujer poderosas parejas, G.V.
Caregiven
mujeres poderosas
Care giver
grupo de mujeres poderosas, talleres de joyas,
computadoras
clase de caregive
mujeres poderosas
Caregiver apoyo a la mujer
mujeres poderosas
Caue givir
ingles & mujeres poderosas
Caregiver program
clase de mujeres y clase de padres
Care giver apoyo a la mujer
grupo mujeres poderosas
Caregiver
mujeres poderosas
Care giver y cosmetologia
xxx
grupo mujeres poderosas
paranting classes
mujeres poderosas care giver
Job Training
mujeres podersosas
Computacion
el grupo de mujeres poderosas
ESL class
mujeres poderosas elsa rojas
Cass d Ingles
clase mujeres poderosas
ESL
grupo de mujeres poderosas
clases de ingles
grupo mujeres computer class
Clases de adultos
computacion mujeres poderosas grupo de parejas
ESL
padres mujeres poderosas fashion guiteirra
ESL
computadoras para mujere poderosas
clase de ingles
Engles
Pacoima FSC
ESL
voluntier at this center
Computadora class
computacion
NEW Canoga Park
Computancion
Perenting classes
estoy tomando clases de computacion
Parenting class
computer class
ESC
Computacion
English class
Computacion
Parenting & Counseling
computacion e ingles
Parenting classes
Computacion
Im doing ESL Classes
Padres, computadora
ESL
English computer
computer class
computadora
computer class
computacion
computer class
computacion
Parenting class
tutoria y grupo de jovenes
Harold Cares Foundation/ Teen parenting classes
Computacion
Hardd Cares Job Preparation Training
computer class
Job training&LACOE
computacion
xxxi
Programa de computacion
clases de padres
voy ha empezar clases de ingles y pedi sillas para mis
hijos
clases de padres
clase de padres clase de ingles
clase de ingles
clase de padres
Ingles
clases pl padres
clase de ingles
clases de padres y clases de ingles
clase de ingles
clases de padres
clase de ingles
aerobis
Computacion
aerobics
clase de computacion(basico) gropo de apoyo para la
mujer cosmetologia
clases de padres
clase de padres
clase de padres
clases de padres
clases de padres
clases de padres
clases de padres
para pareja, individual
clases de padres
clase padres
clase de padres
taller/parejas padres
clase de padres y mujeres poderosas
clase de padres
clases ingles
padres/mujeres
ESL
clase para padres y mujeres poderosas
engles
psicologa-taller de ingles
clases
Bradley Milken FSC
El Centro Del Pueblo
ESL instructor
Arra Program
counseling
parenting
parenting-substance abuse community service
parenting class/ my son is also attending counseling
drug abuse
Arra program
Vida Sana wellness program
parenting
counseling
parenting
gym(P.E.)
gygnastic for my child
clase de padre
parenting
programa tutoria
kids gymnastics
xxxii
cooking class
food service asst
parenting
typing & computer class
parenting
computer basics
consejeria para mi hijo
food bank
consejeria
community service
clases de padres
computadora
clases de padres
computer class
clases de padres
computacion
clases de padres
computer basics
clases de padres
computacion
clases de padres
computer
clases de padres
computacion e ingles
clases de padres
Lucille Beserra Roybal FSC
clases de padres
ESL CLASS
clases de padres
ESL CLASS
clases para padres
ESL CLASS
clase de padres
English class and find a job
clase de padres
ESL
clase de padres
ESL
clase de padres
ESL
clase de padres
para aprender ingles
clase de padres
ESL
soy nueva yoga I aerobic
ESL class
aprender ingles
Toberman Neighborhood Center
ESL
computer class
ESL class
job placement/computers
ESL
typing class
ESL class
Not at this time
ESL class
computer
ingles class
GED
tomando class
xxxiii
Barrio Action YFC
violencia domestica
dancing
clase ingles
dance class
ingles y computacion
zumba classes and pre dance
english
pre-dance for my daughter
pre-dance
Oakwood FSC
Art class
inglish ESL
jewelry class, spanish card class child in dance classes
phycolgial therapy
tutoring
ESL class
community service, cmanagement, recreational
Preescolar
tutoring
clases de ESL y nutricion y mi nina en preschool.
job source
ingles
ingles/computacion
pre-school
ESL
ESL and No parents
basketball
ESL
english class
clases de Ingles
ESL
Ingles clase
ESL computers
Ingles
ESL class
Ingles
E.C.L
ESL
Clase de ingles
Ingles
Clase de ingles
ESL
Engles class
carate y art para mi nina
english-comp.
Clases
Mis ninos estan en clases de karate
ESL
computacion
ninos
dance
clase
baile
si
Jewerly class
clases para mi hija
joyeria, carteria
clases
consejeria y clase y padres
escuela
xxxiv
clase
para que asistan a mi hijo
ESL
terapia individual
Community Care at Home
1736 FCC
smart girls, Leadership and sewing class
counseling
I finish computer
Youth Policy Institute
parenting class
computer class
childrens group
computer
parent classes
computer class
pardres, computacion
computer class
computacion, padres
tutoria para ninos
padres, computacion, finansas
terapia
WLCAC
enojo para mi hijo
domestic v., parenting, counseling
padres, clase de adolescentes
counseling
clase de padres
DV
clases de padres
DV + parenting
FFN
parenting/anger
yoga
domestic violence class/parenting class
clase de ingles
domestic violence
clase de ingles
anger management
istudio ingles
clase de padres
engles
clase de padres
clases de ingles cuidado infantil
soy voluntaria
CMHP
INGLES
parenting
ingles
computer class
clase de ingles
clase individual
pardre y consejeria
de padres
xxxv
Tom Bradley FSC
clase de ingles
computer
esl
computer
basic computer
CCNP
basic com & basic internet
job
computer class
Parenting classes
computer basics internet basics
come to see my special
Internet
computer and english
internet basics
computer inglesh
computer class
in class
web design
esl/computer
web design
CLASS
computer web design
toda via no
computer
ingles y computacion
project tech
ESL/computer
computer
computacion y ingles
web design
computacion e ingles
my child recieves tutoring
classes de ingles, computacion tutoria mi hija
TUTORIA
clases de ingles
si clases de inglesh computacion ayudena my hija con la
tarea
ingles y computacion
engles y computadora
Ingles
engles, computadora
ingles
ingles, computacion
basic computer
english coputacion
esl
gym
ISEL
karate
ESL
karate
esl
english and computer
esl
karate y esl classes
todos los miembros de la familia
esl
xxxvi
El Centro De Ayuda
para ayuda con mis hijo
domistice voilince
para ayuda de mi hijo
computer class
computadoras
counseling
hayuda para los ninos
D.V. class
para mi clase de computacion y para mi hija asiste con
Luis o Jessica
drug rehab at patient
conputadora
parenting/drug
vengo clases de computadora
mi hijo tutoria
computacion
esperanza program
consejeria
esperanza
computoroia
esperanza
computacion
mi hijo esta inscrito
para ayuda de mi hijo
consejeria
Community Build
clase de computacion
computers
computacion
computer class
clases de padres
pre empolment
clase de computadoras
finantia literacy and GED
clases de conputado
computer
clase de computadoras
broadway federal (bank account)
consejeria
office 2007
computacion y consejeria
like computer classes
computacion/concejeria
basics computer
clase de padres
basics computer
clases de padres
computer class
computacion
workshop
tutoria
computer int. basic
tutoria
tomando clases de comp.
computacion
compuracion basico
computacion
tutoria
clases de computacion
clases para padres y tutoria para los hijas
computer class & psicologia (consejeria)
xxxvii
Table M – Surveys Completed by Language
Language
FSC Location
English
Spanish
1736 FCC
7
31
Barrio Action YFC
24
39
Bradley Milken FSC
30
22
CCNP
29
36
Children's Collective
13
16
CMHP
15
17
Community Build
40
8
Community Care at Home
1
1
Cypress Park FSC
14
42
El Centro De Ayuda
16
64
El Centro Del Pueblo
22
25
El Nido FSC
14
82
Lucille Beserra Roybal FSC
7
18
NEW Canoga Park
30
64
NEW Van Nuys
23
32
Oakwood FSC
4
31
Pacoima FSC
17
18
Toberman Neighborhood
Center
28
16
Tom Bradley FSC
34
24
WLCAC
12
4
Youth Policy Institute
23
4
xxxviii
Table N – Surveys Completed by Gender
Gender
FSC Location
Male
Female
1736 FCC
5
32
Barrio Action YFC
12
51
Bradley Milken FSC
18
32
CCNP
18
45
Children's Collective
4
24
CMHP
10
21
Community Build
23
24
Community Care at Home
0
2
Cypress Park FSC
19
36
El Centro De Ayuda
16
60
El Centro Del Pueblo
13
31
El Nido FSC
8
83
Lucille Beserra Roybal FSC
3
18
NEW Canoga Park
16
71
NEW Van Nuys
14
39
Oakwood FSC
4
31
Pacoima FSC
6
25
Toberman Neighborhood Center
20
24
Tom Bradley FSC
21
36
WLCAC
5
11
Youth Policy Institute
20
6
xxxix
Table O – Surveys Completed by Age
Age
FSC Location
18-25
26-40
41-55
56-70
71 or
more
1736 FCC
4
14
15
4
0
Barrio Action YFC
15
31
8
7
2
Bradley Milken FSC
14
13
17
2
2
CCNP
11
33
15
4
0
Children's Collective
5
11
11
2
0
CMHP
1
8
13
8
0
Community Build
21
11
11
4
0
Community Care at Home
0
2
0
0
0
Cypress Park FSC
7
16
22
9
1
El Centro De Ayuda
15
36
26
1
0
El Centro Del Pueblo
5
21
15
3
0
El Nido FSC
9
39
39
5
0
Lucille Beserra Roybal FSC
1
7
5
8
2
NEW Canoga Park
24
43
19
3
1
NEW Van Nuys
10
26
15
2
0
Oakwood FSC
7
22
3
3
0
Pacoima FSC
3
8
16
6
0
Toberman Neighborhood Center
12
18
10
4
0
Tom Bradley FSC
4
18
14
15
5
WLCAC
5
7
4
0
0
Youth Policy Institute
6
9
9
2
0
xl
Table P – Other Characteristics
Employed Full
Time
Employed PartTime
One HH Member
Looking for Work
Child in School
Child Who Needs
Help in School
1736 FCC
3
9
15
16
5
Barrio Action YFC
11
8
25
26
9
Bradley Milken FSC
7
7
22
14
6
CCNP
5
15
27
20
7
Children's Collective
6
5
10
11
9
FSC Location
CMHP
3
4
19
7
2
Community Build
7
8
27
12
5
Community Care at
Home
0
1
1
0
1
Cypress Park FSC
14
5
21
18
10
El Centro De Ayuda
8
15
36
36
13
El Centro Del Pueblo
9
16
11
21
13
El Nido FSC
3
9
60
31
12
Lucille Beserra Roybal
FSC
0
2
13
9
5
NEW Canoga Park
6
15
52
36
16
NEW Van Nuys
11
11
24
22
20
Oakwood FSC
3
6
13
15
6
Pacoima FSC
5
3
17
7
2
Toberman
Neighborhood Center
4
5
27
11
3
Tom Bradley FSC
5
11
22
13
10
WLCAC
3
0
11
4
1
Youth Policy Institute
1
4
13
5
2
xli
Table Q – Education
Education
FSC Location
Elementary/Primary
School
8th Grade
Completion
Some High
School
High School
Diploma or
Equivalent
Some
College
Associate's
Degree
Bachelor's
Degree or
more
1736 FCC
11
11
6
4
1
1
3
Barrio Action YFC
10
12
8
16
12
1
2
Bradley Milken FSC
11
4
13
9
3
2
5
CCNP
16
14
6
7
12
2
3
Children's Collective
11
5
3
5
3
0
2
CMHP
5
7
6
6
5
0
0
Community Build
4
4
12
8
13
3
2
Community Care at
Home
1
0
0
0
0
1
0
Cypress Park FSC
16
10
9
12
4
0
0
El Centro De Ayuda
27
22
12
10
5
0
0
El Centro Del Pueblo
11
7
8
7
9
1
2
El Nido FSC
20
31
16
12
8
2
0
Lucille Beserra Roybal
FSC
10
5
1
3
1
0
0
NEW Canoga Park
15
25
16
17
6
5
3
NEW Van Nuys
11
8
7
12
7
4
2
Oakwood FSC
6
9
3
13
2
1
1
Pacoima FSC
6
6
6
6
5
2
0
Toberman
Neighborhood Center
8
3
7
9
10
4
3
Tom Bradley FSC
14
4
6
12
10
5
5
WLCAC
2
3
7
3
1
0
0
Youth Policy Institute
0
2
8
7
8
0
1
xlii
Table R – Ethnicity
Ethnicity
FSC Location
Black
White
Hispanic
Asian/
Pacific
Islander
Bi-racial/
Multiracial
Other
1736 FCC
0
1
34
0
0
2
Barrio Action YFC
0
0
56
2
1
4
Bradley Milken FSC
9
2
37
0
0
2
CCNP
8
0
51
0
1
3
Children's Collective
4
2
23
0
0
0
CMHP
11
0
20
0
0
0
Community Build
28
0
15
0
0
3
Community Care at Home
1
0
1
0
0
0
Cypress Park FSC
7
0
47
0
1
0
El Centro De Ayuda
0
0
78
0
1
0
El Centro Del Pueblo
0
0
41
2
2
0
El Nido FSC
1
4
88
0
0
0
Lucille Beserra Roybal FSC
0
0
22
0
0
1
NEW Canoga Park
3
3
79
2
1
2
NEW Van Nuys
4
2
44
0
0
2
Oakwood FSC
2
0
32
1
0
0
Pacoima FSC
6
1
25
0
1
0
Toberman Neighborhood Center
4
4
33
0
1
2
Tom Bradley FSC
23
2
26
2
1
3
WLCAC
6
1
9
0
0
0
Youth Policy Institute
3
8
11
1
1
2
xliii
Table S – Comments
Que es muy bueno este programa y que como estos
programas de berian poner mas porque son muy
importante que se preocupen por la jente
Children's Collective
None
I especially love how clean and organized your center is.
It is the first thing after the great attitude of the staff that
made me want to receive services here. Thanks!
Grasias es bueno me siemto bien. Mi hijo lo estan
ayudando mucho. Y estoy comtenta.
No
Gracias a este centro obtube muchos beneficios que me
hayudaron a seguir adelante y estoy muy agradecida
I am very impressed with the attitude of employees very
welcoming and non judgemental!
Que sigan ayudando a toda la comunidad para corrjir a
nuestros hijos y mas ninos y jovenes que ay muchos que
lo necisitan y padres
Que esta bien que ayuden a los demas personas y tengan
interes por los demas que nesecitamos ayuda
Es muy bueno existan estos centros porque nos ayuda
mucho a la comunidad.
Todo bien felicidades. Gracias
Que siga dando los serbisios como asta hora
Solo dar las gracias por ser tan atentos y ayudar a lo
gente que lo nececitamos gracias.
No
Mantengan los programas por favor
Este programa esta bien estoy muy contento por el
programa
Keep these programs going
No. Pedro Duran 8182353844
Muy bien Tank you
Solo darles las gracias por darnos mucha ayuda para
noestros hijos y padres gracias
Que siga dando los servicios para que recivamos los
todos los beneficios a la comumdad.
Ninguno!
Exelente servicio para comunidades de bajos recurso.
Necesitamos centros como este, y la ayuda y la atencion
de Family Resources para mu es excelente.
NEW Van Nuys
No
This program learning a lot of family working it out.
Kathy Jackson
Solo lo q my esposo me habla del centro Family Resour
Center
N/A
Gracias por la asesoria y la ayuda que me estan
proporcionando. Julio Guzman
It is a wonderful place. It is very helpful.
I'd wish there would be computer classes at night
everything else is good. Thank you
Cypress Park FSC
Tutors shouldn't have prefereble students
Need New computers
No
No
Everyone was very friendly & helpful thanks
That from the first time that I walked threw these dorrs I
have always been greeted with a smile and great service
they make me and my family fill at home
My reason of being here is to get assistance of getting
visitation rights to see mt kids.
They do good work all the time
Its very helpful
N/A
xliv
None all good
Great Job
N/A
Family Source Center is an excellent place. Thanks
Family Source Center.
None
I would like to have another service room.
Cypres Park Family Source Center is a wonderful place
with helpful people
I would like to use the restroom services in the second
floor where im attending class.
It’s a good place to get your school work done.
I would like to use the restroom services in the secon
floor where Im attending classes.
Sin comentarios
Mas comunicacion con las personas que vienen y que se
hagan entender bien en espanol que cuando preguntemos
algo lo sepan contestar mas limpieza para que los ninos
esten en un lugar limpio
The classroom for the kids is very small. The havent
space for play.
No, Ninguno
Ahora por lo pronton no tengo ninguna experiencia con
los servicios que aqui ofieren pero en lo que especta al al
servicio y atencion que estoy recibiendo ahora creo que
es muy eficiente
Thanking them for their help.
Estos satisfecha
Lo atienden muy bien
Como mi experencia hasta hoy a si buena, espero que
con la
No
Que es muy bueno pero yo en lo personal no he tenido la
oportunidad de daber de todos los servicios que aqui
hay, hasta este dia estoy sabiendo gracias
No
No
Mucha ayuda, muy provechosa para toda comunidad
Latina
Ninguno
No
Este centro de recursos para la familia es fabuloso
personal muy educado y atento. A mi en lo personal me
ha ayudado mucho. Gracias muchas gracias por todo.
No
Esta muy bien que tengan estas programa gracias
Es un centro apropiado para la familia y es satisfactorio
los programas.
No
No
Estoy satisfecha con toda la halluda que me an brindado
para mi y mi familia
Gracias a este tipo de sentro comunitarios nos ayudan a
muchas personas como yo
Muy buen servicio en nuestra comuninad
Que siga operando el centro nuestra comunidad necesita
todos los recursos que este nos brinda.
Me e sentido muy feliz de haber conocido este centro
porque tienen programas muy buenos y estoy feliz de
estar aqui.
Que esta con muchos servisios nesesarios y de mucha
utilidad
Que este sentro me a ayudado en muchos aspectos. Si
pudieran tener mas ayuda para el transporte publico y
cuidado de ninios mientras este los padres en clases.
Que todas las actividades que han dado son de mucha
ayuda para la familia
Yo estoy muy contenta con el servicio que ofrece el nino
este es un centro el cual es de mucha importante para
esta comunidad. Que esta tan nesecita de conosimientos
de superacion para tener mejor vidad educativa. Muchas
gracias y porfavor sigan adilante con estos progros.
El Nido FSC
Love this place!
xlv
muy bueno gracias
El lugae y el personal me parece excelente y me gustaria
que siguiera el centro con la direcion de Aracely. :)
que la clase enpiese en el horario que corresponde y que
no aiga interferencias hasta que se termine por favor
grasias
Solamente que la clase de computadora no me gusto
como me ensenaron yo queria mas ayuda en lo personal.
en lo personal me hayudado mucho en toto
Estoy contenta con la ayuda que he recibido en este
centro y ojala que pudan seguir ayudando personas.
n/a
Que sigan promoviendo mas servicios.
para mi elsa rojas veronica, cris trujillo me ayudado
muchisimo a mi mi hija y mi esposo gracias por el
programa
Estoy muy satisfecha con el servicio requido y se que
hay muchos servicios mas que me pueden ayudar a mi y
a mi familia.
me siento muy comoda con la atencion. Y me gusta
venir a mis talleres y clases.
Gracias por toda la ayuda que nos dan. Resivi el curso de
caregiver sin costo, cuando en otros lados lo cobran caro.
Hoy tengo un diploma para poder buscar trabajo en algo.
si me gustaria que los talleres de computacion joyeria
decoracion de pasteles talleres para adultos padres y
adolesentes sigan
Ha sido una experencia muy buena, los felicito, me
gusto mucho la clase que recibi. Gracias
todos estos programas estan muy bien gracias por todo
su apollo que nos dan.
Tengo una hija especial. Gracias por preocuparse por
los latinos
stoy contenta.
Me siento contenta y agradecida con este centro.
agradesco la oportunidad que me han brindado.
El centro es muy bueno porque ayuda a personas solos
como mi una madre soltera y con 2 hijos en su pais. Y
una madre que mantener son 3 dependienies y el centro
me ayudado mucho.
NO
el salon deveria estar mas grande
las clases de mujeres poderosas las tomamos en la cosina
estaria mejor si tuveramos un salon.
Que bueno que existan centros de hayuda como este.
Las personas fueron muy amables
considero que es bueno
Estoy buscaudo por clase de Ingles el Sabado a cual que
hora me hubiera gustado que ustedes tuvieran este
servico gracias por su ayuda
necesitamos mas espacio para la clase,
Mas programas para los jovenes en estos tiempos tan
dificiles.
me parece muy bien el centro
Si obtener mas horas para aprender usar las comutadoras
que me parece muy buena la ayuda que brinden y me
gustaria mucho aprovecharla.
Los servicios que aqui existen son basicos y notables
para cada persona. Que los utiliza adecuadamente. Muy
buena encuesta :)
Si, se puede tener un local mucho mas grande como la
clase de mujeres poderosas ha crecido mucho.
el espacio es muy pequeno y el grupo es bien grande
todos son muy buenas perzonas. Muy amables. Con mis
hijos y yo.
Pacoima FSC
no nada
They have always been courteous and very helpful
whenever I have come for help. #31 wrote: unemployed.
"1st page" #5 wrote 1 year ago
yo cuando vine aqui estaba muy deprimida y el venir
aqui me ha ayudado tanto, que esa depresion ya quedo
en el pasado pero me gusta seguir biniendo porque es
como un alimento que me hace falta cada semana.
Needs more help.
xlvi
Keep up the good work, god bless you PCC.
Very grateful to have opportunity to impropve one's
computer skills through this center
Great! Need more help
No, I have nothing else to say about the center.
My comment is that this place called Pacoima family
source center is the best.
no!
N/A
Elsa is the best parenting teacher I really love her.
no
I like the way the center is organized. I love the
attention I receive at the center. The services are
awesome. #32 Associate's Degree in progress
Is not all the staff at the front but one person needs to
improve the customer service attitud.
It Rocks!
NONE
Thanks 4 everything!
Que atiendens a una con cortesia y amanihidad
NO
Cuando llamaos para preguutar si calificamos para
resevir descuento en el bil del agua no nos contestan
nunca.
NO
NO
Ha sido de gran ayuda para mi ya que quedo muy cerca
del lugar en que vivo y los programas que ofrecen som
muy completos gracias!!
Me gusto porque tienen buen servisio y me atendieron
muy bien.
No
Que tengan mas trabajadores para que anuden mas
rapido.
Muy bueno!!! Gracias por la oportunidad.
"first page" #5 wrote primera vez
Are very happy for help fpr school th adult and
compotaction thanks for help.
Que la agencia tiene mucha ayuda para la gente de bajo
recursos.
Es un programa muy bueno y estoy muy comtenta con
ello.
Me atendieron bien y espero que me puedan ayudar con
el pago
Muy bien.
(NINGUNO)
Gracias
NA
NO
Nesecito ayuda
Me gusta
Canoga Park FSC
Ninguno
none
no
Need more centers like this worldwide
Gracias
Without the services available and the great staff me and
my family would be in peril of disaster. This center
saved my family and our well being.
Todos nos tratan con respeto son buenos travajadores, el
maestro de computacion es un buen maestro espero que
le panguen un buen sueldo gracias Alica marroquin
N/A
Great center !!!
Muy agradecido y muy sastifecho. Muchas muchas
gracias
None
Amplio es sus servicios locals
xlvii
Un salon mas grande, la recepcion mas grande q'
informen bien a las recepcionistas sobre todos los
servicios q' tienen.
Me gustaria que hubiera ayuda a los ninos con
discapacidades especiales como es el autimo gracias
Estoy muy contenta con este centro de educasion en
nuestro nieghboorgd
Yo asisto a las clases de padres 2 horas a la semana los
temos me han ayudado mucho. Visite el centro para
ayuda de papeleo con medical y la persona encargada
due muy servicial.
Centro como este tendria a haber en todo el coudado de
los angeles para sus habitantes y su communidad y que
tenga mucha publicidad esde gran ayuda gracias
Gonzalo Gonzalez
mas actividades para ninos de 5 a 7 anos.
Que son muy amables todos y sirven mucho a la
comunida
Por favor tener un lugar mas grande para el grupo de
mujeres poderosas.
Todo esta muy bien y me gustaria que sigiera haci.
Satisfecho con los servicios hasta hoy. Psicologa
escepcional.
Seguir dandp servicios y mejorando cada dia
Q' los servicios sigan siendo gratuitos
Bradley Milken FSC
Estoy muy agradecida con el centro por segir apoyando
nuestras clases de ingles.
1st page #5 wrote Never
Great homework club, friendly staff, and nice family
activities.
Que me alludan
en la clase de computadora los muchachos so muy
eficientes y con mucha paciencia pero cada miercoloes
vienen personas nuevas y yo en 3 miersoles no he
podido avanzar nada. #31 (crossed out: y busco trabajo)
wrote: pero quiero esperarme 3 meses, quiero tomar
clases de computadora.
Overall, I am very satisfied with the assistance I have
gotten in my classes being taught here.
N/A
It has the potencial to open more classes like Spanish,
Hebrew using volunteers like me
KiKeKazKo@hotmail.com
no
Yo vine por ayudar a mi hijo esta en drogas y mal
comportamiento y hast ahora no e resivido la ayuda
adecuada alomejor mas adelante. Perp este centro sies
bueno
NO
We could use a lot more activities here.
Me gusta mucho la clase de consejeria para padres
Improve in contacting applicants who really want help.
Le doy las gracias por todo lo que me han ayudado estoy
muy satisfecha con el servico y me gustaria seguir aqui
Center is very good!
All the people at the front desk are very nice & kind it
makes coming here very nice.
Las clases para padres son exelentes
Nuevos intregantes, pero responsables y mad programas
para las famillias
That Im thankfull for all there help.
Estoy contenta de aber venidoaeste programa Gracias a
dona Elsa Rojas que me dijo de este programa es que
vengo y me gusta
N/A
Nothing! Thanks
Asido muy provechoso nadamas se nesesita mas
personal de espanol.
Que cuando quieres haces preguntas acerca de las clases
no saben tenemos que esperar o venir a una reunion alli
si que mejoren.
Me gustaria que tuvieran mas incentivos para los ninos
en cuanto a paseos y en cuanto a personal que les ayude
con las tareas y los motive para sacar buenas notas en la
escuela y personal bilingue que es muy importante
xlviii
porque la mayoria que asistimos al programas somos
latinos y hablamos espanol. #32 wrote: Carrera
Comercial
I think this is a great center and is really needed and
valued in this community. The services are truly helpful
and useful.
Para mi es muy probechoso me alludan mucho
no
Necesitamos mas personas que hablen espanol
Un poco mas de seguridad para el centro del pueblo y un
poco mas de limpiesa y aire acoudicionado en los
lugares mas acsesibles
Muy agradesido con todos los servicios pero sise puede
que sigan adelante mejor.
"1st page" #2: este mes esprimera vez
Para mi ha sido muy eficas porque cuando los necesito
me resonden muy bien.
Seria bueno que nos dieran asesoria migratoria o legal
Asesoria Migratoria
Sin estos centros nosotros como familia no tendriamos
medios para educarnos. Gracias.
Asesoria migratoria y legal
No todo esta muy bien.
Creo que es efiente.
asesoria legal, talleres de superacion para nuestra
comunidad, orientaciones de como superarse.
NO
Asesoralia migratoria
Muchas gracias por su servicios
Asesoria legal
Yo estoy muy satisfecha con el servico de este lugar me
ayudan entodo lo que pueden gracias
Asedoria de emigracion
Programas para ninos que ocupan Horas comunitarias
para las cortes porque no hayamos a veces donde
conseguirlas.
El Centro Del Pueblo
No gustaria asesoria migratoria
To have more programs Karate or some more
Enjoy the class very much!
Gracias por esistir lugares como este y me gusta que
tuvieran asesoria legal
Blackboard needs to be fix (coated). Wireing!!! Clean!
Recepcionist not taking masseges.
Que es muy efisiente para muchas familias asesoria
migratoria
Thank you for your services it is important for our
children to have places like this one.
Aseria Legal
Asoseria migratoria
Very helpful and understanding when it comes
individual as well as group needs.
Acesoria legal migratoria
Muchas gracias por tener programas gratuitos en nuestra
comunidad.
Would like more programs for ages 3-5 yrs of age.
no
Seria bueno que nos dieran una asesoria migratoria o
legal
#32 wrote: trade school
I had a great opportunity to work with the children here
at the center, and I really enjoy it. I would like to go
back to school to futher my education, so I can help and
work with more children. Thanks to the center for the
experience.
Me siento agradecida por la ayuda que estamos
recibiendo, es muy importante para mi y para mi familia.
Yo soy nueva pero pienso que todos los programas estan
exelentes
xlix
Toberman Neighborhood Center
El personal es muy amable y siempre tienen la
disponibilidady el apoyo a nuestra comunidad
Very Helpful!
N/A
no
Las prejuntas que puse que no es por que no e usado
esos, ser,vicios por eso. Puse que no. gracias. Por tener
estos. Cervicios. En, la. Comunidad. Martha. Perez.
Sacramento.
I think this center is a good place
Everything is good. I got a lot of help.
There nice people
Si mas claridad para la ayuda de encontrar empleo y
informacion de clases de computadoras.
Heard great things, unhappy with availability of
openings for childcare (afterschool).
Thay are a great help to me and my kids and family
Estamos satisfechos con los servicios que nos ofrecen y
damos las gracias.
Its very helpful
Estoy sactefecho de este centro
"1st page" #2: All my life; #5: All my life
este centro es muy bueno para mi porque me alluda
mucho para mi bida cotidiana y aprender el English para
entenderme con la jente aqui en este pais
The workers were very friendly & attentive although
they seemed to be a lil short handed they all worked as a
team & make us feel as if we were the only customers
Que no tengan persona bolubles y que nos traen con
amabilidad Que siempre seamos bien atendidas
Promote GED classes and citzen ship classes in the
center.
En mi caso he sido excelentemente tratada
no!
Ninguno
This center is truly a blessing, for my family + I. Thank
you! Once again #31 wrote disabled
Si que todo el personal son muy amables.
A great place to be
Barrio Action YFC
none
add classes on Saturday
Personah. Espero encontrarn la ayuda que necesito ya
que estoy desesperada.
have some more free dance classes start at 5:30 because
parent are working.
Muchas gracias
no
Que todo lo que nos ofrecen esta muy bien para todas las
nececidades.
I like this place a lot.
Darles las gracias por el apoyo que nos dan aqui y
tambien a la maestra Jenifer de la clases de comutacion
Employees here at Barrio make you feel like your at
home, very secure. Albertossy Espinoza is a great dance
instructor my children love him!
No ninguno todo esta perfecto
this is a good family center/ I wish there was more
around Los Angeles
No ninguno todo esta perfecto
This center offers great services to the members of its
community! :) "1st page" #5 wrote first time
no
Nesecitan poner personase n la recepcion que sean
BILIGUES O TRILINGUES
Lucille Beserra Roybal FSC
yes that this center helps a lot of low income people and
people in need. Thank you! :)
l
with the theraphy she is getting and Monica is such a
phenomenal person.
Estoy muy contenta de haber encontrado un lugar con
tantas servicios para toda la familia y sin costo
alguno…gracias
Quw continue dando los servicios.
This center is very help for my child education and
behaveges.
no, I love barrio action
No, estoy muy satisfecha con el centro.
Que haya clases para GED en espanol terminando las
clases de ESL.
Que estoy muy agradecida con el centro ya q' nos
ayudan en diferentes aspectos.
Este centro es de muy buena calidad muy buenos
profesores muy profesionales gracias a dios
Ninguno
Este centro me ha ayudado acer mas pasivo con mi hijo.
Este sentro muy bueno y de mucho probecha para
aprendisaje.
NA
NO
No
Yo en lo personal he sido atendida por el personal de
este edificio muy bien todos son muy amables.
Muy bien en los programas que ofrecien, todo el
personal es muy amable.
agradeceral centro la oportunidad de aprender el idioma
de este pais para tener mejores oportunidades.
N/A
NO
Gracias a este centro puedo euidar estan en depresion y
ayudo a mi hijo a que se supere dia a dia.
NONE
Megusta como tratan las persanas muy satifecha gracis
no
Nesecitamos muchos centros mas como este en todo el
Pais
gracias por tener un centro como este si pudieran habrin
hotros centros en hotros lugares.
No
me gustaria mas clases para ninos y adultos
Yo estoy muy agradecida con este centro porque me a
ayudado con muchas programas con mis hijos
no
gracias y todo lo que han echo mis hijos an aprendido
demaciado.
me gust mucho por que dan buenos consejos y clases
para los ninos clases baile estoy muy contenta
si. Que el centro es un lugar en donde las personas como
yo que necesitan ayuda. Pueden acudir. Porque es un
lugar maravilloso
Community Care at Home
This facility is the best thing that I have without them I
couldn't succeed in my education.
cleo que tambien tienen que abrir clases en las tardes
para adultos muchas gracias
Ninguno
Youth Policy Institute
Oakwood FSC
It is very helpful to everyone, staff is very polite and are
always helpful
The moms complain a lot about smal things
no
Yes, I use the bathroom and it is extremly clean and
smelling nice, and the other my daughter is very satisty
NO
Very helpful
li
thanks for all you do for me
Thank you for being in our community & having these
services available for us.
good job
I am a disabled vet I love your service. god bless
I enjoyed how fast the serivce was and it was very
helpful. Y.P.I family Source seem like they are really
into helping the clients and that makes me feel more
comfortable and relaxed.
"1st page" #2 wrote last week
I been looking forward to get mi self enroll in computer
science and or paralegal services.
I just want to say thank you. For helping me and the
community
Im basicly satisfied with services
There is people (case workers_ that are not in the right
positions. Also they do not help to maxinum extent.
You need to place mona with Spanish clients, she works
better with her own
have nice day
This is by far the best facility that I have been apart of.
thanks you :)
estoy muy contenta es muy agradable
The people at the family source center are very helpful
ninguno
Staff is very helpful + cares about their clients
"1st page" #2 wrote 15 dias
Please keep up the good in all that is offered here and I
look forward to coming back :)
mi commentario es que este centro lo loveo muy
completo
Best day I've been here!
Estare agradecida con la ayuda que me puedan dar.
Todo es excelente, el personal es muy amable gracias
por existir.
1736 FCC
nesecitamos mas lugares como este muchas gracias.
you guys need to talk to us regarding attending school!!
#31 wrote student
WLCAC
Keep it going please, the families need it
I think that Ms. Angela and Ms. Jacky are very nice
people and I like coming to my classes.
Everyone is always willing to hear you out and is always
very friendly. Especially Violeta Gonzalez, shes always
there for me no matter what.
A wonderful staff
thise is a bevery helpful program & I hope that more
people can benefit from thise program. :)
No I don’t like it
Well I'm really happy with these services plus the staff
members never thought that I was going to be able to
have real friends in these facility thank u. Specially
Alberto Haros.
Never returned phone calls even if I leave a message.
n/a
this center is very helpful and I would reccommended to
people who really need the help :)
Que sigan dando fondod para este programa y no lo
sierre ayuda mucho
boring!!!
todo esta bien
CMHP
Me ayudado muchisimo en lo general he recibido mucho
apoya para mi y mis hijos.
It's very helpful to the community
todo esta bien.
lii
abraham? From 1-10 he is 20!!! A a concerned through
teacher
NO! 1st Page #4 wrote nietos
Las personas son muy amables. Llenan los requisitos,
personal vastante competente. No hay queja
You need more center on this sid of town.
This center is very good to me, it helps me to improve
my knowledge on computer.
mas terapistas en espanol
Estoy completa mente agradecida por el programas que
brinda y muchas gracias.
please help us to continue having this opportunity.
Thank you
Que es un plaser encontar personasque ayuden en todos
los problemas gracias por todo
N/A
Ninguno todo esta bien
no comment
Muchas gracias por tener este centro y que sigan
ayudando a todo la jente sobre todo a los latinos.
my story is very satisfaction. Thank you for help
helping me
Les doy las gracias por todos estos programas y ayuda
que nos dan y tambien garcias a todo el personal
especialmente a la sra: Maria Garcias. "1st page" #3
wrote san pedro. #28 wrote ya la eh recomendado varias
veces.
here center is comparatively to "learning resources
center" at santa monica college, except more hands on
counselors.
no
The center is a very nice and helpful place that provides
help to the well being of our neighborhood.
n/a
Todo esta muy bien y atienden muy bien gracias al
centro comunitario
I enjoy the diversity of classes available to adults, ie,
information security, keyboard basics, photo shop, web
design, thanks karen keep the good work.
NO
Tony Nicholas is a wonderful, caring and understanding
person.
NO
Los servicios que yo quiero son buenos y estoy contento.
a helpful place for kids
que tenemos todo al alcanse para toda la familia gracias
This center has done a out standing dob in the
community, and needs to exspand as soon possible.
nada que todo esta perfecta en la comunidad gracias por
ayudarnos entodo lo que necesitamos.
Que sigan adelante gracias
This center is the best thing happen to me learning more
at my age.
yo estoy sastifecho con la ayuda que octuve y estoy
agradecida con este centro muchas gracias
Keep doing a good job
Este centro es de lo mejor sus programas excelente al
igual que todo el personal gracias
This center has done wonders for me. It has opened up a
whole new world. I consider myself part of the digital
common now actually part of the main stream.
sentro esclente para la comonidad gracias por estir
the great quick with questions and help for customers
Mas talleres y ayuda para el bus jovenes y adultos.
Agradecer al personal del centro por su ayuda gracias
Tom Bradley FSC
Todo esta perfecto y muy bien lo unico que pasa cuando
estan ayudando a los ninos con la tarea esque hay otros
ninos jugando en la computadora o hablando mucho
gracias por su ayuda
Yes!!! This center is an absolute god sent blessing for
this community. For this I am truly grateful now may I
air my satisfaction about our computer teacher,
Gracias por ayudarnos con nuestros hijos.
liii
like. Hay staff que no deberian tomar deciciones
personales si no basalas en el compromiso que tienen
con la comunidad
Lo que yo deseo que cuando este asiendo tarea no usen
los otros ninos las computadoras por que los distraea.
Que cuando ayuden a los ninos a hacer su tarea que no
les den las respoesias solo les expliquen para que ellos
entiendan y que quiten la computadoras para no distraer
a los ninos
Yes I want to use gim services but its to expensive for
me. I don’t know if there is any posibiilty to qualify for
low. Or any other place. Or to do something with that
service.
no
"1st Page" #2,3,4,5 wrote: N/A
no
1st page #2, 5 wrote N/A
todo esta bien
NO
me gustaria que las clases de ingles fueron posibles en la
tarde
Very good
#32 wrote none
Estoy muy sotifecho con el servisio de este sentro
escolar por que tiene buenos servisios
Si es una buena oportunidad para todas las personas que
necesitan su pararse
que tuvieran mas clases hasta tarde para que los que no
pueden venir en la manana vengan en la tarde y asi todos
poder aprender.
que tubieran mas horarios y mas clases diferentes con
cuidado de ninos
en que benefician a los ange les la presente en cuesta y a
la oblacion en general (in general is necessary more
cuestaion)
ojala que hubieran mas centros como este por que
ayudan much a las personas
gracias por preocu parse por ayuda todos necesitamos
bendiciones.
Todo es muy bueno, y agradesco esta ayuda agradeceria
me ayudaran a buscar trabajo
Es poco el tiempo que asisto al centro y no puedo
responder mucho pero creo que todo esta vien gracias
me gustaria mas tiempo en las classes de engles porque
quisiera aprender engles como por ejemplo 1 1/2 de
computadora y 1 1/2 de engles
ninguno
CCNP
Lack of exposure to different sports.
estoy muy contenta con nuestr teacher que nos da
classes. #31 wrote estoy retirada
No comments
no
NO
quisiera me ayuden a detener empleo ex incapacitado sin
ayuda monetaria (323) 984-0712
N/A
que me siento muy satisfecha que en nuestra comunidad
existan esta clase de porgramas para el bien de nuestras
familias.
Good (Resource) Resources
N/A
NO
N/A really happy and sastified
N/A
no
queremos mas tutoria
open on weekends, including sundays.
estan bien las clases de karate mi hija lamentablemente
no estoy tan bien informada de los otros programas que
tienen en el centro
when I requested an service for my child don’t have a
many for pay not rosolve my problem I desapoint my
son is special kid and the staff don’t considaret I don’t
liv
n/a
Que este sentro de alluda si es muy bueno porque los
ninos aprende.
NA
solo gracias.
no
El Centro De Ayuda
N/A
Que sean portado muy bien con uno y lo tratan bien y lo
atienden muy rapido
They helped my with my problem. I am looking
foreward not looking back. My pass is behined me
No ninguno todo esta muy bien
Megustaria que dieran clases de ingles para adultos
NO
Ninguno
NO
Gracias por este programa es muy bueno y mas que nada
para nuestros hijos. Esperamos que siga brindando ayuda
para todos los que nesesitamoa esta ayuda. Gracias.
NO
Need bigger lobby space. It gets to crowded in the
afternoon.
Estoy contenta con los servicios
I am satisfied with all the services that the program has
helped us with.
Que las clases de compu duren mas tiempo.
es de mucha ayuda para mi
no thank you :)
estoy contento con los servicios
yo tene en ase un ano ayuda co cicologa y no termino
my ayuda no se si pueda continuar gracias
estoy muy satifecha y estoy agradecida del apollo
muchas gracias
Discriminacion abuso de atoridad. Poca etica
profesional.
ninguno
N/A
no
N/A
todo esta bien quesiga asi grasias
NO
NO
NO
NO
El centro maa alludado mucho
NO
Ninguno todo estubo excelente muchas gracias
gracias por su ayuda y tiempo que dios los bendiga
Ningun comentario todo esta muy bien. Grasias.
buenos servicios dan para la familia
Me gusta la atencion que dan en la clase de computadoro
pero me gustaria que la dieran en vez de 1 vez por
semana la dieran 2 o 3.
necitan aire en el salon de programas para padres.
es un programa muy bueno.
Community Build
no
momie
NO
I would recommened this center to anyone in need
El centro es el mejor programa de Los Angeles.
since your workshops + etc appears to be 99.9 percent
black/african american. I know there are many qualfied
counselers and people who can do the jobs that looks
lv
like you cater to mexican's. Black people can answer
phones too. I would like to see more black sercurity and
often personal. thank you
NO
N/A
the only thing that concerns me. Is the promis of
monthly pass it hasn’t come, but the staf is very
proffessional, and courteous. They still provide me
countless times with tokens and the ability to get to and
from work.
Thank you to whom it may concern for making the
familysource center available to those who really need
help. Your services provides hope to many including
myself.
How fast can you find a job for someone, and I would
like to know more information on how your buisness
works?
Very well attended and treated with respect. Keep on the
good job. #31 wrote disabled
we all can make it work if we try. We all need to work
together.
Thank you for everything this center supplies
Community Build is a blessing.
"1st page" #5 wrote varies
no
gracias por su ayuda.
Mi comentario es que estoy muy contenta con este
centro de ayuda y su personal.
None. # 31 wrote desabilitado
NO
Pues mas dias matematicas pro que lo nesesitan en
lectura y en los numeros mas tiempo
NO
NO
no todo esta muy bien…entento contoda la alluda este
edificio. Gracias por la ayuda.
lvi
Appendix C – Youth Questionnaire
57
FamilySource Center Survey – Youth Participants
On-site Questionnaire Administered by California State University, Northridge
Spring, 2010
Fill out this questionnaire and tell us how satisfied you are with the services of this
FamilySource Center and how it could be improved!
Your answers will be kept strictly confidential and will be combined only with those of other FamilySource Center users.
You will not be individually identified.
1.
Is this your first visit to this
FamilySource Center?
 Yes  Skip to Q3
 No
2.
When, approximately, was the date
you first started receiving services at
this center?
 In the last month
 2-3 months
 4-6 months
 7-12 months
 More than one year
3.
How did you first learn about this
FamilySource Center? (PLACE AN
“X” IN ALL BOXES THAT APPLY)
 Friend
 Parent or Guardian
 School
 Teacher
 Probation Officer
 Police Officer
 Other (PLEASE SPECIFY):
____________________________
4.
Why did you come to this center
today? (PLACE AN “X” IN ALL
BOXES THAT APPLY)
 Academic classes/workshops
 Do better in school
 Recreation
 Access a computer
 Mentoring
 Get bus tokens
 College access activities
 Participate in youth organizations
 Counseling
 Other (PLEASE SPECIFY):
____________________________
5. How often have you come to this
FamilySource Center in the past
month?
 One time
 Two times
 Three times
 Four times
 Between five and nine times
 Ten or more times
6. Are you enrolled in a class or program
at this FamilySource Center?
 Yes  Please describe
____________________________
 No
 Don’t know
CONTINUE INSIDE ON PAGE 2
58
Please rate how satisfied you are with each service. Use the scale of 1 to 10 by CIRCLING THE APPROPRIATE NUMBER ON
THE SCALE. If you have no experience with a service, or do not have an opinion, just CIRCLE NA for Does Not Apply.
SATISFACTION WITH FAMILYSOURCE CENTER STAFF
1 = Very
Dissatisfied
Please tell us how satisfied you are with:
10 = Very
Satisfied
NA = Don’t
know or does
not apply
7.
The amount of paperwork required.
1 2 3 4 5 6 7 8 9 10
NA
8.
Staff’s ability to answer your questions.
1 2 3 4 5 6 7 8 9 10
NA
9.
Friendliness of the staff.
1 2 3 4 5 6 7 8 9 10
NA
10.
Waiting time for services.
1 2 3 4 5 6 7 8 9 10
NA
11.
The staff’s ability to speak your language.
1 2 3 4 5 6 7 8 9 10
NA
SATISFACTION WITH FAMILYSOURCE CENTER FACILITIES
1 = Very
Dissatisfied
Please tell us how satisfied you are with:
10 = Very
Satisfied
NA = Don’t
know or does
not apply
12.
The cleanliness of this FamilySource Center.
1 2 3 4 5 6 7 8 9 10
NA
13.
The visibility of signs that say “FamilySource Center”.
1 2 3 4 5 6 7 8 9 10
NA
14.
Access to this center by public transportation.
1 2 3 4 5 6 7 8 9 10
NA
15.
The quality of computers and other equipment.
1 2 3 4 5 6 7 8 9 10
NA
16.
The quality of the youth room.
1 2 3 4 5 6 7 8 9 10
NA
SATISFACTION WITH FAMILYSOURCE CENTER SERVICES
1 = Very
Dissatisfied
Please tell us how satisfied you are with:
10 = Very
Satisfied
NA = Don’t
know or does
not apply
17.
The overall effectiveness of programs.
1 2 3 4 5 6 7 8 9 10
NA
18.
Quality of program for my parents or guardians.
1 2 3 4 5 6 7 8 9 10
NA
19.
Quality of service to improve my academic
achievement
1 2 3 4 5 6 7 8 9 10
NA
20.
Convenience of FamilySource Center hours.
1 2 3 4 5 6 7 8 9 10
NA
21.
Chance to make friends with other youth.
1 2 3 4 5 6 7 8 9 10
NA
lix
You are almost done. Just a few more questions…
22. Overall, how satisfied are you with the services you received at this FamilySource Center?
1 = Very
Dissatisfied
1
2
10 = Very
Satisfied
3
4
5
6
7
8
9
10
NA
23. To what extent have services at this FamilySource Center met your expectations?
1 = Falls short of
expectations
1
2
10 = Exceeds
expectations
3
4
5
6
7
8
9
10
NA
24. Now think about the ideal FamilySource Center for individuals like yourself. How well do you think the
services you received compare with that ideal set of services?
1 = Not close
1
2
10 = Very close
3
4
5
6
7
8
9
10
NA
25. My visit today to this FamilySource Center today was valuable.
1 = Not close
1
2
10 = Very close
3
4
5
6
7
8
9
26. Would you recommend this center to someone like yourself?
 Yes
 No
 Not sure
CONTINUE ON BACK
lx
10
NA
TELL US ABOUT YOURSELF
27. Gender
 Male
 Female
28. Age
 13-14
 15-17
29. Please check all that apply




I am out of school
I attend public schools
I attend a private or religious school
I am home schooled
30. Which best describes you?






31.
Black
White
Hispanic
Asian/Pacific Islander
Bi-racial/Multiracial
Other:________________
Are there any other comments you would like to make about the center?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
THANK YOU VERY MUCH FOR YOUR TIME!
lxi
Appendix D – Youth Survey Response Data by Center
lxii
Table AA – Overall Satisfaction by Site
Fall 2010 Youth Results
Overall
Mean
Std. Deviation
Mean
1736 FCC
Std. Deviation
Mean
Barrio Action YFC
Std. Deviation
Bradley Milken FSC Mean
Std. Deviation
Mean
CCNP
Std. Deviation
Childrens Collective Mean
Std. Deviation
Mean
CMHP
Std. Deviation
Mean
Community Build
Std. Deviation
Community Care at Mean
Home
Std. Deviation
Mean
Cypress Park FSC
Std. Deviation
El Centro De Ayuda Mean
Std. Deviation
Mean
El Centro Del
Pueblo
Std. Deviation
Overall
Met
satisfaction expectations
8.95
1.830
10.00
.000
9.35
1.424
8.51
1.865
8.91
2.158
9.20
1.859
8.00
.
9.09
1.578
8.58
2.430
7.86
3.338
9.31
1.316
8.71
2.662
8.72
1.652
9.50
.837
8.95
1.433
8.23
1.917
9.27
.767
8.93
1.438
7.50
.707
9.36
.809
8.36
1.989
8.86
1.676
8.67
1.497
8.88
2.071
lxiii
Compared
with ideal
set of
services
My visit
today today
was
valuable
8.58
1.840
9.00
2.000
9.17
1.383
8.41
1.956
8.95
1.117
8.47
2.386
7.00
1.414
8.67
2.270
8.14
2.550
8.71
1.604
8.00
1.758
8.91
1.535
8.85
1.905
8.83
2.858
8.89
2.258
8.06
2.147
9.45
.912
8.50
2.477
8.33
1.528
9.25
.965
8.39
2.231
8.57
2.992
8.91
1.221
9.00
2.022
Fall 2010 Youth Results
Overall
El Nido FSC
Lucille Beserra
Roybal FSC
NEW Canoga Park
NEW Van Nuys
Oakwood FSC
Pacoima FSC
Toberman
Neighborhood
Center
Tom Bradley FSC
WLCAC
Youth Policy
Institute
Overall
Met
satisfaction expectations
Compared
with ideal
set of
services
My visit
today today
was
valuable
Mean
Std. Deviation
Mean
Std. Deviation
Mean
Std. Deviation
Mean
Std. Deviation
Mean
Std. Deviation
Mean
Std. Deviation
Mean
Std. Deviation
Mean
Std. Deviation
8.95
1.830
9.17
1.681
9.73
.704
8.47
2.125
8.84
1.385
9.40
1.315
10.00
.000
8.83
1.267
8.72
1.652
8.59
1.844
9.31
.751
8.60
1.380
8.56
1.542
9.15
1.401
10.00
.000
7.91
1.868
8.58
1.840
8.61
1.686
9.31
1.032
8.33
1.626
8.63
1.668
8.75
1.808
10.00
.000
8.73
2.005
8.85
1.905
8.88
1.778
9.71
.726
8.74
1.949
8.44
1.977
9.45
1.595
9.67
.577
9.50
.798
Mean
Std. Deviation
Mean
Std. Deviation
Mean
Std. Deviation
9.50
1.000
7.91
2.256
10.00
.
10.00
.000
6.60
1.838
10.00
.
8.33
2.082
6.91
2.468
10.00
.
9.50
1.000
7.82
2.316
10.00
.
lxiv
Table BB – Satisfaction with Staff
The amount of
paperwork
required.
Staff's ability to
answer your
questions.
Friendliness of the
staff.
Waiting time for
services.
The staff's ability
to speak your
language.
Mean
7.79
8.70
9.08
8.33
9.44
Std. Deviation
2.583
2.050
1.882
2.290
1.479
Mean
7.80
8.60
10.00
9.40
8.50
Std. Deviation
3.899
2.608
.000
.894
3.674
Mean
7.90
8.78
9.26
8.65
9.68
Std. Deviation
3.213
1.592
1.522
2.178
1.003
FSC Location
OVERALL
1736 FCC
Barrio Action
YFC
Bradley Milken
FSC
Mean
7.58
8.32
8.83
8.00
9.17
Std. Deviation
2.341
2.001
1.591
2.272
1.561
CCNP
Mean
6.95
8.75
8.91
8.35
9.35
Std. Deviation
3.000
2.268
2.136
2.390
2.033
9.13
9.44
8.69
9.38
Childrens
Collective
Mean
7.50
Std. Deviation
2.929
1.356
1.548
1.778
1.204
CMHP
Mean
8.00
10.00
10.00
10.00
10.00
.
.
.
.
.
Mean
9.00
8.85
9.15
8.33
9.54
Std. Deviation
Std. Deviation
Community Build
1.949
1.772
1.819
1.670
1.198
Community Care
at Home
Mean
6.82
7.45
9.13
7.89
9.61
Std. Deviation
3.245
3.082
1.792
2.492
1.305
Cypress Park FSC
Mean
7.67
9.20
6.75
8.60
9.00
Std. Deviation
2.082
1.789
4.031
1.949
1.225
Mean
7.90
8.85
8.54
8.38
9.31
Std. Deviation
2.470
1.625
1.941
1.895
1.251
El Centro De
Ayuda
El Centro Del
Pueblo
Mean
6.77
8.52
9.14
7.81
9.57
Std. Deviation
3.395
2.462
2.100
2.786
1.161
El Nido FSC
Mean
7.97
8.53
9.21
7.95
9.58
Std. Deviation
2.671
2.195
1.809
2.588
1.130
lxv
FSC Location
Total
Lucille Beserra
Roybal FSC
The amount of
paperwork
required.
Staff's ability to
answer your
questions.
Friendliness of the
staff.
Waiting time for
services.
The staff's ability
to speak your
language.
Mean
7.79
8.70
9.08
8.33
9.44
Std. Deviation
2.583
2.050
1.882
2.290
1.479
Mean
8.17
9.23
9.38
9.00
9.85
Std. Deviation
2.443
1.363
1.660
2.490
.555
NEW Canoga
Park
Mean
8.13
9.30
9.50
8.31
9.69
Std. Deviation
2.213
1.343
1.358
2.363
.806
NEW Van Nuys
Mean
8.64
8.35
8.72
8.88
9.00
Std. Deviation
1.859
2.644
2.675
1.708
2.612
Oakwood FSC
Pacoima FSC
Toberman
Neighborhood
Center
Tom Bradley FSC
WLCAC
Youth Policy
Institute
Mean
8.07
8.96
9.36
8.35
9.72
Std. Deviation
2.251
1.928
1.870
2.485
.924
Mean
10.00
9.75
9.75
10.00
10.00
Std. Deviation
.000
.500
.500
.000
.000
Mean
7.67
9.20
9.33
9.27
9.83
Std. Deviation
4.041
1.398
1.371
1.421
.577
Mean
9.67
9.00
7.50
9.67
10.00
Std. Deviation
.577
1.155
3.109
.577
.000
Mean
6.00
7.78
7.42
7.36
7.33
Std. Deviation
2.191
Mean
Std. Deviation
2.863
2.539
2.541
3.143
10.00
10.00
10.00
10.00
.
.
.
.
lxvi
Table CC – Satisfaction with Facilities
FSC Location
OVERALL
1736 FCC
Barrio Action
YFC
The cleanliness of
this FamilySource
Center.
The visibility of
"FSC" signs.
Access to this
center by public
transportation.
The quality of
computers and
other equipment.
The quality of the
youth room.
Mean
9.14
8.79
8.69
8.97
8.94
Std. Deviation
1.707
1.998
2.271
1.930
1.924
Mean
8.50
10.00
9.00
9.17
9.83
Std. Deviation
3.674
.000
2.000
2.041
.408
Mean
9.37
9.26
8.88
9.11
8.81
Std. Deviation
1.257
1.522
1.900
1.676
1.905
Bradley Milken
FSC
Mean
8.73
8.00
7.83
7.96
8.56
Std. Deviation
1.748
2.497
2.709
2.289
2.229
CCNP
Mean
9.18
8.68
8.85
9.09
9.00
Std. Deviation
2.015
2.533
2.183
1.925
2.116
8.30
9.71
9.69
Childrens
Collective
Mean
9.57
9.00
Std. Deviation
1.158
1.764
2.058
1.069
1.109
CMHP
Mean
8.67
9.50
10.00
9.50
9.00
Std. Deviation
1.528
.707
.000
.707
.
Mean
9.92
9.62
9.89
9.75
9.08
Community Build
Community Care
at Home
Cypress Park FSC
El Centro De
Ayuda
Std. Deviation
.277
.650
.333
.622
1.929
Mean
9.24
8.33
9.10
8.96
9.21
Std. Deviation
1.165
2.008
2.022
2.051
1.250
Mean
9.20
8.80
8.50
8.40
9.00
Std. Deviation
1.789
1.789
2.345
2.302
1.732
Mean
9.00
9.42
8.46
9.42
8.83
Std. Deviation
1.414
.900
1.561
.900
1.267
El Centro Del
Pueblo
Mean
9.00
8.83
8.37
8.48
9.00
Std. Deviation
2.111
2.188
2.565
1.974
1.633
El Nido FSC
Mean
9.34
8.93
9.03
9.16
8.74
Std. Deviation
1.797
1.903
2.049
1.191
1.959
Mean
9.77
7.50
9.80
9.58
9.38
Std. Deviation
Lucille Beserra
Roybal FSC
.599
2.939
.632
1.165
1.193
NEW Canoga
Park
Mean
9.52
9.34
8.67
9.26
9.32
Std. Deviation
1.061
1.233
2.038
1.228
1.362
NEW Van Nuys
Mean
9.16
8.89
8.06
8.63
8.33
Std. Deviation
2.218
2.307
3.280
2.872
2.590
Mean
9.04
9.18
9.31
9.41
8.92
Std. Deviation
1.724
1.398
1.670
1.737
2.232
Mean
10.00
10.00
9.75
10.00
10.00
Std. Deviation
.000
.000
.500
.000
.000
Oakwood FSC
Pacoima FSC
lxvii
The cleanliness of
this FamilySource
Center.
FSC Location
OVERALL
Toberman
Neighborhood
Center
Tom Bradley FSC
WLCAC
Youth Policy
Institute
The visibility of
"FSC" signs.
Access to this
center by public
transportation.
The quality of
computers and
other equipment.
The quality of the
youth room.
Mean
9.14
8.79
8.69
8.97
8.94
Std. Deviation
1.707
1.998
2.271
1.930
1.924
Mean
9.42
8.22
10.00
8.63
9.25
Std. Deviation
.900
2.167
.000
2.264
1.357
Mean
10.00
10.00
10.00
9.75
9.75
Std. Deviation
.000
.000
.000
.500
.500
Mean
7.50
7.00
4.38
5.57
7.60
Std. Deviation
2.876
2.523
2.722
3.867
2.875
Mean
10.00
10.00
10.00
10.00
10.00
.
.
.
.
.
Std. Deviation
lxviii
Table DD – Satisfaction with Services
The overall
effectiveness of
programs.
Quality of
program for my
parents or
guardians.
Quality of service
to improve my
academic
achievement.
Convenience of
FSC hours.
Chance to make
friends with other
youth.
Mean
8.82
8.69
8.98
8.93
9.04
Std. Deviation
1.931
1.954
1.741
1.760
1.757
Mean
8.83
9.50
8.83
9.50
9.17
Std. Deviation
2.858
1.225
2.858
1.225
2.041
Mean
8.94
8.57
9.35
8.83
9.67
Std. Deviation
1.731
2.277
1.115
2.149
.767
Mean
8.07
8.10
8.37
8.22
8.27
Std. Deviation
2.373
1.794
1.865
2.044
2.119
Mean
9.10
8.90
8.86
9.00
9.32
Std. Deviation
1.972
2.049
1.959
2.052
1.937
Mean
8.80
8.78
9.43
9.14
9.33
Std. Deviation
2.396
2.728
1.604
1.834
2.059
Mean
10.00
9.50
9.00
.
.707
.
9.64
9.23
9.73
FSC Location
Total
1736 FCC
Barrio Action
YFC
Bradley Milken
FSC
CCNP
Childrens
Collective
CMHP
Std. Deviation
Community Build
Community Care
at Home
Cypress Park FSC
El Centro De
Ayuda
El Centro Del
Pueblo
El Nido FSC
Lucille Beserra
Roybal FSC
Mean
9.80
8.20
Std. Deviation
.422
1.989
.674
1.166
.467
Mean
9.22
8.21
9.48
9.36
8.88
Std. Deviation
1.242
2.149
1.039
1.293
1.922
Mean
9.00
9.40
8.60
9.00
9.00
Std. Deviation
1.414
1.342
1.949
1.414
1.414
Mean
9.00
8.70
9.00
9.15
8.77
Std. Deviation
1.000
1.160
1.044
.987
1.481
Mean
8.57
8.55
8.64
8.96
8.48
Std. Deviation
2.158
2.139
2.128
1.988
2.874
Mean
9.03
9.00
8.74
8.81
9.24
Std. Deviation
1.715
1.749
2.177
1.647
1.261
Mean
9.69
9.45
9.83
8.91
9.42
Std. Deviation
1.109
1.293
.389
1.300
.996
lxix
The overall
effectiveness of
programs.
Quality of
program for my
parents or
guardians.
Quality of service
to improve my
academic
achievement.
Convenience of
FSC hours.
Chance to make
friends with other
youth.
Mean
8.82
8.69
8.98
8.93
9.04
Std. Deviation
1.931
1.954
1.741
1.760
1.757
FSC Location
Total
NEW Canoga
Park
Mean
8.86
9.46
9.07
8.93
9.21
Std. Deviation
1.880
.833
1.517
1.676
1.398
NEW Van Nuys
Mean
8.65
9.13
8.60
9.12
8.44
Std. Deviation
2.090
1.586
2.197
1.728
2.279
Mean
9.07
8.95
9.45
9.25
9.28
Std. Deviation
1.799
1.850
1.262
1.718
1.457
Mean
10.00
9.50
10.00
10.00
10.00
Std. Deviation
.000
.707
.000
.000
.000
Oakwood FSC
Pacoima FSC
Toberman
Neighborhood
Center
Mean
9.20
10.00
9.33
9.42
9.75
Std. Deviation
1.095
.000
1.155
.793
.622
Tom Bradley FSC
Mean
8.50
9.50
7.67
8.33
10.00
Std. Deviation
1.291
.707
3.215
2.082
.000
Mean
6.70
5.55
6.91
7.33
8.00
WLCAC
Youth Policy
Institute
Std. Deviation
2.312
3.012
2.548
2.500
2.261
Mean
10.00
10.00
10.00
10.00
10.00
.
.
.
.
.
Std. Deviation
lxx
Table EE – Would you recommend this center to someone like yourself?
FSC Location
Would Recommend Center
Yes
No
Not Sure
1736 FCC
6
0
0
Barrio Action YFC
16
0
2
Bradley Milken FSC
53
3
17
CCNP
21
1
0
Childrens Collective
12
2
1
CMHP
2
0
1
Community Build
12
1
0
Community Care at Home
21
1
4
Cypress Park FSC
5
0
1
El Centro De Ayuda
12
0
0
El Centro Del Pueblo
22
0
3
El Nido FSC
39
1
2
Lucille Beserra Roybal FSC
12
1
2
NEW Canoga Park
24
3
4
NEW Van Nuys
14
1
3
Oakwood FSC
74
2
3
Pacoima FSC
4
0
0
Toberman Neighborhood Center
10
0
2
Tom Bradley FSC
3
0
1
WLCAC
7
1
5
Youth Policy Institute
1
0
0
lxxi
Table FF – How did you first learn about this FSC?
FSC Location
Friend
Parent or
Guardian
School
Teacher
Probation
Officer
Police
Officer
1736 FCC
1
2
0
0
1
1
Barrio Action YFC
9
3
4
1
2
1
Bradley Milken FSC
35
13
26
12
0
2
CCNP
14
5
4
0
0
0
Childrens Collective
1
3
5
3
0
0
CMHP
2
2
1
0
0
0
Community Build
4
2
4
2
1
0
Community Care at Home
8
13
8
1
0
0
Cypress Park FSC
2
4
2
2
0
0
El Centro De Ayuda
4
7
0
0
0
0
El Centro Del Pueblo
14
7
4
3
2
1
El Nido FSC
10
9
10
5
0
1
Lucille Beserra Roybal FSC
7
5
0
1
0
1
NEW Canoga Park
6
17
4
4
2
1
NEW Van Nuys
6
4
3
0
1
7
Oakwood FSC
38
15
16
7
0
1
Pacoima FSC
1
2
1
0
0
0
Toberman Neighborhood
Center
3
10
1
0
0
0
Tom Bradley FSC
3
1
1
1
0
0
WLCAC
2
3
2
0
5
1
Youth Policy Institute
0
0
0
0
0
0
lxxii
Table GG – Learned About FSC: Other
Childrens Collective
Bradley Milken FSC
Social Worker
Dance practice
Satan
drill team
Terry Marciliny
El Centro Del Pueblo
NEW Van Nuys
Pete&Kon
Communities in schools
refered by another agency
friend of family
Cypress Park FSC
-
Toberman Neighborhood Center
El Nido FSC
-
Social Worker
Case Maneger
Pacoima FSC
Case Maneger
-
Case Maneger
school nurse
Lucille Beserra Roybal FSC
Rudy
case manager
PARK
upward bound
principal
upward bound
brother
Case Maneger
Barrio Action YFC
social worker
job
counceler
Sister
I found it myself
court
NEW Canoga Park
Social Worker
Case Manager
Oakwood FSC
School
brother
WIC
ymca
By my cases maner
ymca
lxxiii
UCLA Student
brother
CCNP
brother
-
myself
El Centro De Ayuda
counselor
moms friend
nurse
S.E.A
social worker
mom
Community Care at Home
Community Build
neighbor
brother
god brother
I don’t know
website
YPI
don’t know
-
WLCAC
court
Mr Eye
Mr Eye
district attorney
for I could keep my grades up.
CMHP
1736 FCC
the place around the corner
Tom Bradley FSC
Family
myself
lxxiv
Table HH – Why do you come to this center?
FSC Location
Academic
Classes/
Workshop
Do
Better in
School
Recreation
Access a
Computer
Mentoring
Get
Bus
Tokens
College
Access
Activities
Participate in
Youth
Organizations
Counseling
1736 FCC
1
2
1
1
0
0
0
1
1
Barrio Action YFC
0
4
1
0
0
2
0
2
3
Bradley Milken FSC
19
23
5
4
1
4
2
11
2
CCNP
9
10
4
2
5
4
6
11
0
Childrens Collective
6
3
2
1
1
0
0
6
1
CMHP
0
2
0
0
0
0
0
0
0
Community Build
1
4
2
7
0
0
2
1
0
Community Care at Home
5
19
4
4
3
0
5
6
2
Cypress Park FSC
3
4
2
0
0
3
0
0
0
El Centro De Ayuda
0
4
1
0
1
0
1
4
2
El Centro Del Pueblo
0
5
8
8
0
1
0
4
3
El Nido FSC
10
19
1
4
2
4
3
11
5
Lucille Beserra Roybal FSC
4
4
1
0
5
0
1
7
1
NEW Canoga Park
8
11
3
2
6
1
0
5
3
NEW Van Nuys
2
10
0
2
0
1
1
2
1
Oakwood FSC
26
47
13
14
16
3
4
18
2
Pacoima FSC
0
0
0
1
0
0
0
0
0
Toberman Neighborhood
Center
1
10
0
1
0
0
0
0
0
Tom Bradley FSC
1
2
0
3
1
0
0
1
0
WLCAC
1
7
2
0
1
0
0
2
7
Youth Policy Institute
0
0
0
0
0
0
0
0
0
lxxv
Table II – Why do you come to this center: Other
Childrens Collective
School
Walked
to not be in a gang or do drugs
NEW Van Nuys
Bradley Milken FSC
Youth
Drill team
Work Center
school-p.e.
Child Care
Drill team practice
Camp
drill team
basketball
Cypress Park FSC
play basketball
Pick up mother
drill team
Hw
drill team
play basketball
El Nido FSC
play basketball
Valley Independent study
volunteer
Lacoe Independent Studies
came to visit
Valley Independent study
PERIOD 2
Valley Independent study
phisical education
Valley Independent study
P.E.
School
play basketball
Mom made me
play basketball
Summer Camp
finish school
to be someone when I grow up to help other people
work
valley I.S.
have P.E.
GRYD
school (P.E.)
son harocho was moved here
to work
NEW Canoga Park
El Centro Del Pueblo
My Mom told me to
Boxing
Substance abuse
to wait for my mom
lxxvi
sports
tutoring
girlfriend
tutoring
Drill team
My friends
Drill team
to do my homework
Drill team
community servis
Drill team
basketball
Drill team
community service
help in h.w.
play
Toberman Neighborhood FSC
Oakwood FSC
get pencils
gym
play
karate
do homework
talk to a staff member
do homework
play soccer
come hereto hang out and do homework
Pacoima FSC
internship
film class
intership
to
inteship
Voluntering
activies
Volunteering
Because im bored
have to come
Lucille Beserra Roybal FSC
just for fun
GTWT
homework
girls today women tomorrow chat night
GTWT
Community Care at Home
U.B.
I don’t know
pick up brother & sister
Barrio Action YFC
to do something
tutoring teacher
after school
tutoring
hangout
tutoring kids
lxxvii
Youth Policy Institute
Community Build
girl talk club
workshop
computers
computers
WLCAC
community service
community service
YPI
to help clean
-
CMHP
Utility assistance
1736 FCC
probation
IDK
court mandates
Tom Bradley FSC
CCNP
build a haunted house
karate, totuting
community hours
yoga class
digital connector
gym
El Centro De Ayuda
leadership
child care service
workshop
lxxviii
Table JJ – How often have you come to this FSC in the past month?
How Often Visited in a Month
FSC Location
One time
Two
times
Three
times
Four
times
Between
five and
nine
times
Ten or
more
times
1736 FCC
0
1
2
2
1
0
Barrio Action YFC
2
0
4
2
6
7
Bradley Milken FSC
24
1
6
13
11
20
CCNP
1
3
1
4
5
8
Childrens Collective
3
3
1
1
0
8
CMHP
2
0
0
0
0
1
Community Build
1
3
0
2
3
5
Community Care at Home
3
1
1
3
2
16
Cypress Park FSC
0
0
0
2
1
5
El Centro De Ayuda
3
0
6
1
1
2
El Centro Del Pueblo
6
2
0
6
3
10
El Nido FSC
2
5
3
5
12
14
Lucille Beserra Roybal FSC
3
6
4
1
0
2
NEW Canoga Park
1
4
1
9
6
12
NEW Van Nuys
1
4
1
2
3
9
Oakwood FSC
1
4
6
1
13
53
Pacoima FSC
0
0
0
3
0
1
Toberman Neighborhood
Center
1
0
1
3
3
4
Tom Bradley FSC
0
1
0
1
1
1
WLCAC
0
1
4
1
1
7
Youth Policy Institute
0
0
0
0
0
1
lxxix
Table KK – Are you enrolled in a class or program at this FSC?
Are You Enrolled?
FSC Location
Yes
No
Don't
know
1736 FCC
3
3
0
Barrio Action YFC
4
12
5
Bradley Milken FSC
20
48
8
CCNP
13
5
1
Childrens Collective
10
3
3
CMHP
1
1
1
Community Build
6
4
3
Community Care at Home
11
6
9
Cypress Park FSC
1
3
4
El Centro De Ayuda
4
5
4
El Centro Del Pueblo
7
14
6
El Nido FSC
26
7
8
Lucille Beserra Roybal
FSC
9
0
7
NEW Canoga Park
28
3
2
NEW Van Nuys
6
8
6
Oakwood FSC
52
17
9
Pacoima FSC
0
3
1
Toberman Neighborhood
Center
8
2
2
Tom Bradley FSC
0
4
0
WLCAC
8
3
3
Youth Policy Institute
1
0
0
lxxx
Table LL – Enrolled in a class or program: Other
Childrens Collective
NOY
Magazine club
MANH classes
Magazine club
GRYD
Magazine club
GRYD
Magazine club
druming
Magazine club
mural class, druming class
Magazine club
case manager
Magazine club
valley independent studies (lacce)
Well my parents didn't want to fill out the form.
valley independent studies (lacce)
parenting school
NEW Van Nuys
GRYD
Youth Services
son harocho
Maybe in home school
GRYD
NDY
New Directions for Youth
NEW Canoga Park
DJ class
Cypress Park FSC
Girlscouts
Arts and crafts
Harold Care job preparation
Gryd
El Nido FSC
Substance abuse
Parenting, Cahsee, Volunteer
Substance abuse
Parenting, job training, teen makeover, school Cahsee
prep
GRYD
Gryd
LACOE
Gryd
LACOE
Gryd
Parenting classes
Job training
Valley independent studies case manager
Job description
School
TFS
Tutoring
lxxxi
Cosmetology
Leadership Program
School
Drill Team
Harold care
Drill Team
LACOE Independent studies
Drill Team
Harold care job prep
Drill Team
Job preparation
Toberman Neighborhood Center
Tutoring/youth group
Youth Services
Tutoring
Youth Services
Tutoring
Youth Services
New Direction Tutoring
Youth Services
Tutoring
Youth Services
Tutoring
Youth Services
Tutoring
Youth Services
Tutoring
Pacoima
Tutoria
Lucille Beserra Roybal FSC
Bradley Milken FSC
GTWT
Domestic Violence
GTWT
W.O.W am/dv/individual
girls today women tomorrow
Vida sana-arobects
GTWT
Drill team
girls today women tomorrow
Drill team
GTWT,upward bound
Drill team
GTWT
Drill team
GTWT
continuacion h.s.
upward bound
P.E. to come workout
P.E.
Barrio Action YFC
School
tutoring
El Centro Del Pueblo
community servis
Boxeo
basketball
Drill Team
lxxxii
Oakwood FSC
tutoring
diaital connectors, PRYDE
soccer
youth leadership(PRYDE)
covenant group
digital connectors
Bresee
ucla youth program
homework tutoring
youth college prep program
turing and homework club
one source UCLA Program
todoring convienet group
UCLA one source
touring and homework club
UCLA one source
MSP Homework Club & tutoring
UCLA one source
tutoring
UCLA one source
homework assistance
UCLA tutoring program
tutoring
karate, digital connectors, PRYDE
asistencia de tarea
DC(Digital Conncedors)
tutoria -> soccer
westlake-pico-union digital connecton program
karate, yoga
Community Care at Home
P.R.Y.D.E Digital connectors
tutoring
hosts
BYFY Group
homework assistance
BYFY
in activities
passport to manhood
covenant
club tech
W.I.A.
smart girls
covenant
smart girls
covenant
musica
goals for life paid internship
goals for life
Youth Policy Institute
SAT Prep
girl club
soccer
tutoring soccer
Tutoring
homework assistance
lxxxiii
WLCAC
El Centro De Ayuda
counseling
tutoring
counseling
tutur
anger management
leadership
tutoring
don’t want to
Community Build
to the classes my case manager applies
tutoring
college programs
CMHP
tutoring
tutoring
college bound & senior program
tutoring
financial wkshop
1736 FCC
its cool
group
YPI
cultural/youth
-
Tom Bradley FSC
CCNP
karate
UCLA youth program
youth leadership
UCLA
one soure youth program
ucla one source
leadership, hip hop class
toturing
karate, tutoring
gym
UCLA youth program
lxxxiv
Table MM – Surveys Completed by Language
Language
FSC Location
English
Spanish
1736 FCC
6
0
Barrio Action YFC
21
0
Bradley Milken FSC
77
0
CCNP
21
1
Childrens Collective
16
0
CMHP
3
0
Community Build
14
0
Community Care at Home
25
1
Cypress Park FSC
9
0
El Centro De Ayuda
13
0
El Centro Del Pueblo
25
2
El Nido FSC
42
0
Lucille Beserra Roybal FSC
16
0
NEW Canoga Park
32
1
NEW Van Nuys
20
2
Oakwood FSC
75
4
Pacoima FSC
4
0
Toberman Neighborhood Center
12
0
Tom Bradley FSC
4
0
WLCAC
16
0
Youth Policy Institute
1
0
lxxxv
Table NN – Surveys Completed by Gender
Gender
FSC Location
Male
Female
1736 FCC
4
2
Barrio Action YFC
10
10
Bradley Milken FSC
37
39
CCNP
5
16
Childrens Collective
9
7
CMHP
0
3
Community Build
7
7
Community Care at Home
17
9
Cypress Park FSC
2
7
El Centro De Ayuda
8
5
El Centro Del Pueblo
17
10
El Nido FSC
14
28
Lucille Beserra Roybal FSC
3
13
NEW Canoga Park
8
24
NEW Van Nuys
11
8
Oakwood FSC
42
37
Pacoima FSC
3
1
Toberman Neighborhood Center
7
5
Tom Bradley FSC
2
2
WLCAC
9
5
Youth Policy Institute
0
1
lxxxvi
Table OO – Surveys Completed by Age
Age
FSC Location
13-14
15-17
1736 FCC
2
4
Barrio Action YFC
9
10
Bradley Milken FSC
17
48
CCNP
2
16
Childrens Collective
1
15
CMHP
0
3
Community Build
5
8
Community Care at
Home
22
4
Cypress Park FSC
2
6
El Centro De Ayuda
5
7
El Centro Del Pueblo
10
17
El Nido FSC
16
26
Lucille Beserra Roybal
FSC
5
11
NEW Canoga Park
16
16
NEW Van Nuys
11
6
Oakwood FSC
45
32
Pacoima FSC
1
3
Toberman
Neighborhood Center
10
1
Tom Bradley FSC
1
3
WLCAC
9
6
Youth Policy Institute
1
0
lxxxvii
Table PP – Current Educational Status
FSC Location
1736 FCC
I am out of school
I attend public
schools
I attend a private
or religious school
I am home
schooled
0
4
2
0
Barrio Action YFC
3
15
1
1
Bradley Milken FSC
18
48
5
5
CCNP
2
17
0
0
Childrens Collective
0
16
0
0
CMHP
1
2
0
0
Community Build
2
9
3
0
Community Care at
Home
3
23
1
0
Cypress Park FSC
0
8
0
0
El Centro De Ayuda
0
12
0
1
El Centro Del Pueblo
1
23
1
2
El Nido FSC
3
29
1
6
Lucille Beserra
Roybal FSC
1
13
1
0
NEW Canoga Park
2
25
1
3
NEW Van Nuys
3
15
1
0
Oakwood FSC
3
74
1
1
Pacoima FSC
0
3
0
1
Toberman
Neighborhood Center
0
12
0
0
Tom Bradley FSC
0
2
1
0
WLCAC
3
12
0
1
Youth Policy Institute
0
1
0
0
lxxxviii
Table QQ – Ethnicity FSC Location
1736 FCC
Black
White
Hispanic
Asian/
Pacific
Islander
Bi-racial/
Multiracial
Other
0
1
3
0
2
0
Barrio Action YFC
1
0
14
4
1
0
Bradley Milken FSC
40
0
29
0
1
5
CCNP
1
0
18
1
1
0
Childrens Collective
3
1
11
0
0
1
CMHP
0
0
3
0
0
0
Community Build
4
0
9
0
1
0
Community Care at Home
3
0
22
0
0
1
Cypress Park FSC
0
0
7
0
1
0
El Centro De Ayuda
0
0
12
0
0
1
El Centro Del Pueblo
2
1
23
0
0
1
El Nido FSC
1
1
37
0
0
2
Lucille Beserra Roybal FSC
0
0
12
0
0
3
NEW Canoga Park
0
0
30
0
0
2
NEW Van Nuys
0
0
18
0
1
0
Oakwood FSC
6
1
62
4
2
4
Pacoima FSC
0
0
4
0
0
0
Toberman Neighborhood
Center
0
1
10
0
1
0
Tom Bradley FSC
2
0
1
0
0
1
WLCAC
4
0
9
0
0
2
Youth Policy Institute
0
0
1
0
0
0
lxxxix
Table RR – Comments It is a great place. It helps people make life easyer. I love
this center
Childrens Collective
No :) oh and the staff and program
Thank you for being open to the community :)
I really enjoy this program
El Nido FSC
No
I entg workriug on the mag.
I appreciate all the help I get but one problem I don’t get
bus tokens when I need them.
It’s a really fun place to be after school. Its also a great
place to make new friends.
I really like the way Elsa treats us. She really cares
about us.
Nope!
No
I have never visited the center, but have attended the
program they offer at my school.
I like it
This is the best center ive been to
I love it! :) It satisfies me :)
It's realy cool.
I think the organization is amazing! I've learned new
things and gain asort of confidence in myself as well as
gaining an opportunity of meeting new people.
I have enjoyed my time spent in NDY and would very
like to contine attending the program. My grades have
improved significally and I would like to maintain my
GPA.
I love this center I feel like im at home it satisficy me.
this is nice. Is nice program.
NEW Van Nuys
no thanks
No
it is very helpful for youth and very attended with the
youth services very excited for all the hard work they've
done for us.
None
No
Yes I (heart) being here nd coming here everyday well
not all the day's but Mon, Tue, Thur, Frid, I (heart)
coming here b-cause it had help me a lot nd also my
family I thank el nido family center that I had change a
lot I was really rebelde oh yea but I change alot. thank
u el nido family center. #29 wrote: i go to skool i (heart)
skool.
Its very helpful.
It is really good program for troubled teens
Able makes me laugh a lot.
None
It is very help full to our community it helps a lot of kids
my age stay out trouble, but one thing think the center
should not do is fire a case manfer that help a lot of kids
and that the kids were attached to, it affects the kids very
much. Overall it is very good! :)
No!
No
Thanks for your help!!!
Great staff and the friendiness of everyone. Great
classes and support.
Cypress Park FSC
I love the classes that Elsa gives. The parenting classes
are the best.
No! :)
naw!
Overall the comunty center has done a good job. Over
the years in helping family & the comunities.
xc
NEW Canoga Park
No!
No
Great Job :)
No
#28 wrote: 12
No
#28 wrote: 10
No thanks
N/A
NO
They help me to do something well when I don’t go to
school.
Its very fun here & I like to play basketball!
Have basketball games and more sports.
No!!
no
I like the way they treat you.
I do't know
no
None
I really really love this center the staff is like another
family
I think these is a real good center to come.
no
None
No its just fine
The Tutors are great and helpful!!
no comments
It is great.
No other comment
This center is really good
The kids enjoy being here.
I have never meet better tutors than the one's in New
Directions.
No, you're awesom! :)
Not.
AWESOME (:
Love the gym, computer lad, and media room. #28
wrote: 18-24
The best youth program I have ever been at. I hope I
come back for ever every tutor is the best! THE BEST!
N/A
Este centro es fabuloso
It is very good come.
N/A
Bradley Milken FSC
no
N/A
I Love it here. :)
That this is a great center
Id like to say that this is a very nice family source center.
They show respect to the people.
#28 wrote: N/A 19
N/A
NONE
nope
NOOOO!!!
#29 wrote: None
No thank you
#28 wrote: N/A, "1st page" #5 N/A
no
xci
N/A
It’s a very helpful center
Lucille Beserra Roybal FSC
N/A
no
Nope.
n/a
#28 wrtoe: 18
no
Very helpful :)
El Centro Del Pueblo
No gracias
Barrio Action YFC
I think this center is preety cool because its pisful.
I love this center!!!!!
Come and Box
NONE
NO.
It is well organized w/ friendly staff. The center is very
clean and welcoming.
Always very helpful when needed. Never have been
dissappointed since I have been coming which started in
2008.
the center gave us a lot of advantages for our future.
no
none
I enjoy coming here & my favorito is sonya
No
its nice
NO
I like some staff
NO
well I think it's a very good program
no
:)
Toberman Neighborhood Center
Oakwood FSC
NO
Nope :)
No not really
we would like a better teen recreation programs and
center <3
It would be nice to have more excercizing activities
(active games).
More teen programs.
I love it, everything is great!
It needs more funding
no
it’s a great place
It is great, helpful, and the employees are nice.
overall it's a great place with great resources for the
whole family. I'm getting a lot of help in everything that
I need to go to college. I have benefited greatly from the
center.
Good job.
no!
very satisfied
no
Pacoima FSC
xcii
no
Es un centro bueno porque hayuda a toda persona que lo
nesesita.
we need more teen programs =D
we need a teen area.
Community Care at Home
The center is filled with very hard-working, friendly
people.
no I'm good
it is great.
It is a good service to the community
the program is very good for the students
This place is really helpful helped me a lot through life.
This center is the best and most helpful and funiest as fas
as I think.
This place can really help you in school.
I really like coming to the center.
I have fun when I come and actually do like coming and
participate.
It's all right!!!
It's really good they help you a lot here.
It's a great place to come for kids, if you want/need help
or just to hang out.
This place is good
I like coming to the boys+girls club to do my hw.
Bresee is good it helos you in school.
NO
It is realy fun, and comfortibal. I love it!
no
BRESEE changed my life, and I am grateful for what
I've learned here.
Need to get better food!!!
well no because everythin is great. #28 wrote 12
They need better food
yes, its really good and calm to be in. Its like being at a
much careful house.
no
They are nice and give me good respect.
no
It is very fun.
I like Bresee.
I like Bresee.
Youth Policy Institute
I love Brezee!!
NO
what is blanca mean?
the center rocks.
WLCAC
Bresee is the best!
NO
I think these center is good for homework club.
I like it here
No! But this is the best pragram.
NO. "1st page" #3 wrote: no I ded not learn about
family source center. #4 no I ded not come to this
center. #5 no time
This is a greap program, I loe the staff ect.
Come Here Have Fun
why do we got 2 do this fore the center
It is awsome!
Its fun cool and help me with mi anger
go to the pool every weziday
xciii
NO
El Centro De Ayuda
NO
no
what is this survey about. Like for what
N/A
I believe this is a place were youth can talk to eachother,
and have space to clear your head, and try to hold a
psositive attitude
NO
no comment.
no
no
CMHP
nope #28 wrote 19 yrs
Community Build
1736 FCC
Im glade to be here
n/a
None
I <3 this center
#28 wrote 18 #29 wrote college
I LIKE IT
There just great
This center helps me a lot.
Tom Bradley
none
NO!
n/a
NO!
CCNP
the center is a great place for youth as well as family
members. It benefits one academically and socially.
its good
none
na
NO!!
This center is very fun and I learn a lot about this center.
To have more available child care
Provide childcare
xciv