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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
# 154
Strategic Planning and
Organisational Development (OD)
Strategic Planning and Organisational
Development (Triple Credit)
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
Strategic Planning and
Organisational Development (OD)
Strategic Planning and Organisational
Development (Triple Credit)
P. 2
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
Course Co-ordinator:
Prof. Dr. R. B. Crawford – Director HRODC Postgraduate Training Institute
 PhD (London),
 MEd. M. (Bath),
 Adv. Dip. Ed. (Bristol),
 PGCIS (TVU),
 ITC (UWI),
 MSCOS
 Member of the Asian Academy of Management - MAAM,
 Member of the International Society of Gesture Studies - MISGS
 Member of the Academy of Management - MAOM,
 LESAN,
 Visiting Professor Polytechnic University of the Philippines – PUP
For Whom This Course is Designed
This Course is Designed For:
 Corporate Managers
 Internal Consultants
 External Consultants
 Senior Managers
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
 Middle Managers
 Junior Managers
 Internal Organisational Improvement Agents
 External Organisational Improvement Agents
 Change Agents
 Organisational Development Specialists
 Those desirous of improving organisational processes effectively
Duration: 15 Days
Cost:
 £12,000.00 + VAT (Government Tax) Per Delegate for UK Delivery
 £15,000.00 + VAT (Government Tax) Per Delegate for non-UK European Delivery
 £15,000.00 Per Delegate for Non-European Delivery (No VAT - Government Tax)
Cost includes:
 Continuous refreshments,
 Hot Lunch,
 Stationery,
 Course Guide and Supplement,
 HRODC Postgraduate Training Institute’s Diploma – Postgraduate - or
 Certificate of Attendance and Participation
Course runs from 9:30 to 4:30 pm.
Location: Central London and International Locations
Schedule - Part 3:
http://hrodc.com/Course_Schedule_Part_3_Oil_Tanker_Operations_STCW_Trade_Promo
tion_KSFs_KPIs_Public_Sector_Reforms_HVAC_HVAC_and_R_Value_Engineering_Courses.
htm
Click to book this course:
http://www.hrodc.com/Course_Booking_Form_London_Dubai_Kuala_Lumpur_Paris_Joh
annesburg_Cairo_Jeddah_Abu_Dhabi_Kuwait_MBA_MSc_MA_Course.htm
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
Course Programme for Strategic Planning and Organisational Development (OD)
Leading to Diploma-Postgraduate in
Strategic Planning and Organisational Development (Triple Credit)
Course Objectives
By the conclusion of the specified learning and development activities, delegates will be able
to:
 Explain the importance of developing a comprehensive, written strategic plan;
 Explain how the strategic planning process can promote buy-in to the organization’s
strategic direction;
 Describe the appropriate membership of an organization’s strategic planning team;
 Explain critical strategies for leading the strategic planning team;
 Explain the data collection, analysis, and organization component of the strategic
planning process;
 Explain the prediction component of the strategic planning process;
 Describe how to establish direction and formulate strategies as part of the strategic
planning process;
 Provide an overview of how to write the strategic plan;
 Provide an overview of how to distribute, communicate, and execute the strategic plan;
 Explain the monitoring, measuring, and adjusting component of the strategic planning
process;
 Explain how to assess the financial condition of an organisation;
 Explain how to assess the strengths and weaknesses of an organisation;
 Describe how to identify organisational competencies that produce core values;
 Summarize how to conduct a market segmentation analysis for an organisation;
 Summarize how to analyze an organisation’s competition;
 Define the concept of informed predictions;
 Explain why the process of making informed predictions is so important to the strategic
planning team;
 Explain how to make informed predictions as part of the strategic planning process;
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
 Describe how an organization can predict pertinent market behaviours;
 Explain how to identify potential opportunities and threats for an organisation;
 Explain why it is important to adopt a strategic emphasis for the organisation;
 Summarize the potential areas of strategic emphasis available to an organisation;
 Demonstrate how to select the strategic emphasis that is best for the organisation;
 Explain how to select the competitive strategy that is best for the organisation;
 Explain how all of the work completed in the previous steps is brought together in this
step to form a written strategic plan for the organisation;
 Demonstrate how to develop the vision statement component of the strategic plan;
 Demonstrate how to develop the mission statement component of the strategic plan;
 Demonstrate how to develop the guiding principles statement component of the
strategic plan;
 Demonstrate how to develop the strategic goals statement component of the strategic
plan;
 Define the term effective execution as it applies in a change management setting;
 Explain why the execution phase of change initiatives so often breaks down;
 Demonstrate how to analyze a change plan for the purpose of anticipating roadblocks;
 Summarize effective execution strategies;
 Demonstrate an understanding of how a strategic plan is developed from start to
completion;
 Demonstrate an understanding of how all of the individual elements of the strategic
planning process relate to each other when developing a completed plan;
 Demonstrate how the individual elements of the strategic planning process are actually
pulled together to create a comprehensive written strategic plan from start to
completion;
 Demonstrate how to use a completed strategic plan to develop action/assignment
sheets and corresponding budgets for the purpose of executing the plan;
 Define organisational development (OD);
 Analyse the different perspectives of organisational development, namely:

Organisational climate

Organisational culture
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc

Organisational norms

Organisational values

Organisational power structure
 Explain the concept of worker commitment and its relevance to organisational
development;
 Identify the different aspects of quality of working life and explain each;
 Ascertain the levels and characteristics of organisational change;
 Outline the models of organisational change;
 Understand the concept of organisations as systems;
 Explain the concept of organisations in its social aspect;
 Specify the role OD practitioners;
 Understand the organisation development consulting profession;
 Establish the relationship between the OD consulting process and action research;
 Identify the complete process consultation;
 Determine how entrance into an OD relationship is performed;
 Learn how the OD is developed;
 Describe the importance of data gathering;
 Learn how to present problems and underlying problems;
 Know the steps in data gathering process;
 Identify the different data gathering methods;
 Employ some data gathering strategy and approaches;
 Know the ethical issues involved in data gathering;
 Understand how discovery, assessment, analysis and interpretation;
 Analyse data;
 Know the correct way of selecting and prioritising theme;
 Determine the role of feedback in diagnosing an organisation;
 Explain the concept of resistance recognition;
 Ascertain the ethical issues associated with diagnosis and giving feedback;
 Define interventions;
 Give some reasons for intervention failure;
 Enumerate the factors to be considered in selecting intervention strategy;
P. 7
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
 Learn the appropriate means of structuring and planning interventions for success;
 Know the role of the change agent in intervention;
 Identify the ethical issues associated with intervention;
 Learn some intervention techniques;
 Describe how individual change and its reactions to change;
 Discuss about individual instruments and assessments;
 Perform coaching mentoring;
 Explain the underlying concepts of 360 feedbacks;
 Identify the factors involved in career planning and development;
 Define the term “teams”;
 Outline the characteristics of a successful team;
 Determine which are considered as special types of teams;
 Suggests ways towards successful team development;
 Distinguish between team-building interventions and intergroup interventions;
 Ascertain the characteristics of contemporary large-scale interventions;
 Discuss about assessment and change of organisational culture;
 Learn about the different organisation design and structure;
 Explain the principles of directional interventions;
 Understand the process involved in mergers and acquisitions;
 Discuss about transorganisation or interorganisation development;
 Learn how to sustain change after the intervention;
 Explain the concepts of evaluation and withdrawal in relation to organisational
development;
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
Course Contents, Concepts and Issues
Strategic Planning
Rationale for Strategic Planning
Developing a Written Strategic Plan: Importance
Promoting Buy-In Through the Strategic Planning Process
The Strategic Planning Team
 Team Membership
 Size of the Strategic Planning Team
 Broadening Involvement Beyond the Planning Team
Team Leadership
 Necessary Abilities of Team Leaders
 Characteristics of a Good Team Leader
 Team Leadership Styles
 Best Leadership Style in a Team Setting
 Establishing Followership
 Ethics in Team Leadership
The Strategic Planning Process: An Overview
Collecting, Organising, and Analysing Data
Making Informed Predictions
Establishing Direction and Formulate Strategy
Writing the Plan
Distributing, Communicating, and Executing the Plan
Monitoring, Measuring, and Adjusting
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
The Strategic Planning Process: Detailed Discussion
Collecting, Organising, and Analysing Data
Assessing the Organisation’s Financial Condition
 Assets and Liabilities
 Operating Budgets
 Profit Analysis
Assessing the Organisation’s Strengths and Weaknesses
 Preparing the Organisation for a Strengths-and-Weaknesses Assessment
 Selecting an Effective Assessment Methodology

Functional Unit Method

Value Tree Method

Key Performance Measures Method
 Compiling the Strengths Component of the Assessment
 Compiling the Weaknesses Component of the Assessment
 Using the Results of the Assessment
Identifying Core Competencies That Produce Value
 Characteristics of Core Competencies That Produce Value
 What Customers Value Most
 Applying the Characteristics of Core Value-Producing Competencies as Criteria
Refining and Defining Markets
 Surviving vs. Thriving
 Market Strategy Review
Market Segmentation
 Geographic Segmentation
 Customer Demographics Segmentation
 Purchase Method Segmentation
 Product Type Segmentation
Analyzing Market Segments
 Using the Market Analysis Guide
P. 10
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
 Defining Market Segment
 What do Customers in this Market Segment Value Most?
 Size of the Market Segment
 Current Share of the Market Segment
 Competitors in this Market Segment, and Their Market Share
Trends, Issues, or Developments Relating to this Market Segment Analyzing the
Competition
 Competition Analysis Guide
 Directory Information (Company Name, Address, CEO)
 Competing Products and Services and their Best Features
 Competitive Strategy
 Common Market Segments
 Organizational and Product Strengths
 Organizational and Product Weaknesses
 Other Pertinent Developments, Issue, or Factors
Making Informed Predictions
Concept of Informed Predictions Defined
Why Making Informed Predictions Is So Important
How To Make Informed Predictions
 Avoid Common Planning Pitfalls
Predicting Pertinent Market Behaviors
 Pertinent Business Developments
 Customer Desires
 Profitability Potential
 Market Development
Identifying Opportunities and Threats
 The Brainstorming Process
 Factors to Consider When Identifying Opportunities and Threats

Internal Processes

Competition
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc

Products and Services

Markets

Acquisitions and Mergers

Cultural, Socioeconomic, and Socio-political Issues
Adopting a Strategic Emphasis and Competitive Strategy
Importance of Adopting a Strategic Emphasis
 Adopting a More Tightly Defined Strategic Emphasis: An Illustrative Case
Potential Areas of Strategic Emphasis
 Product-Based Strategic Emphasis
 Competency-Based Strategic Emphasis
 Customer-Based Strategic Emphasis
 Technology-Based Strategic Emphasis
 Raw Material Based Strategic Emphasis
 Adopting a Strategic Emphasis for an Organization
Selecting A Competitive Strategy
 Low-Cost/Broad Scope Competitive Strategy
 Differentiation/Broad Scope Competitive Strategy
 Low-Cost/Narrow Scope Competitive Strategy
 Differentiation/Narrow Scope Competitive Strategy
 What the Competitive Strategy Does
 Selecting the Optimum Competitive Strategy
Writing the Strategic Plan
Overview of the Strategic Plan
 Contents of a Completed Strategic Plan
 What about Specific Projects, Assignments, Responsibilities, and Budgets?
 How Does it All Tie Together?
 What about the Details?
Developing the Vision Statement
Writing the Vision Statement
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
Developing the Mission Statement
Developing the Guiding Principles
Developing Strategic Goals
 Using the Work from Earlier Steps in Developing Strategic Goals
 Converting Information into Strategic Goals
 Cautions Concerning Strategic Goals
 Examples of Strategic Goals
Executing the Strategic Plan
Effective Execution Defined
Why Strategic Plans Break Down in the Execution Phase
 Dirty Hands Syndrome and Execution
Conduct a Roadblock Analysis of the Strategic Plan
Strategies for Effective Execution of the Strategic Plan
 Develop Action/Assignment Sheets
 Sample Action/Assignment Sheet
 Establish and Maintain Momentum by Reinforcing Progress
Strategic Plan from Start to Completion
Developing a Strategic Plan: Data Technologies Company
Overview of the Process
Review of Material
 Strengths
 Weaknesses
 Opportunities
 Threats
 Core Competencies that Produce Value
 Competitors’ Analysis
Developing the Vision
Developing the Mission
Developing Guiding Principles
P. 13
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
Developing Strategic Goals
Planning for an Effective Execution
Developing Action/Assignment Sheets
Organisational Development
Concept of Organisational Development (OD)
 Defining OD
Differing Perspectives of Organisational Development
 Organisational Climate
 Organisational Culture
 Organisational Norms
 Organisational Values
 Organisational Power Structure
Worker Commitment
Aspects of Quality of Working Life
 Adequate and Fair Compensation.
 Healthy and Safe Working Conditions.
 Development and Growth of Human Capacities
 Growth and Security
 Social Integration of People
 Constitutionalism
 Protection of Total Life Space
 Social Relevance of Work
Foundations of Organisational Change
 Levels and Characteristics of Organisational Change
 Models of Organisational Change
 Organisations as Systems
 Organisations as Socially Constructed
 OD Practitioners
 The Organisation Development Consulting Profession
P. 14
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
 The OD Consulting Process and Action Research
Process Consultation as a Crucial Aspect of Organisational Development
1. Negotiated Entry
2. Formulation of the Contract
3. Establishment of the Setting
4. Data Gathering and Analysis
5. Diagnosing
6. Intervention
7. Withdrawal
Process Consultation as a Crucial Aspect of Organisational Development: Detailed
Explanation
Entry and Contracting
 Entering into an OD Relationship
 Developing a Contract
Data Gathering
 Importance of Data Gathering
 Presenting Problems and Underlying Problems
 Data Gathering Process
 Data Gathering Methods
 Data Gathering Strategy and Approaches
 Ethical Issues with Data Gathering
Diagnosing Organisations and Feedingback Diagnostic Information
 Discovery, Assessment, Analysis and Interpretation
 Analysing Data
 Selecting and Prioritizing Theme
 Feedback
 Resistance Recognition
 Ethical Issues with Diagnosis and Giving Feedback
Designing Interventions
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
 Defining Interventions
 Reasons for Intervention Failure
 Factors to Be Considered In Selecting Intervention Strategy
 Structuring and Planning Interventions for Success
 The Role of the Change Agent in Intervention
 Ethical Issues with Intervention
 Overview of Intervention Techniques
Individual Interventions
 Individual Change and Reactions to Change
 Individual Instruments and Assessments
 Coaching Mentoring
 360 Feedbacks
 Career Planning and Development
Team Interventions
 Teams, Defined
 Characteristics of a Successful Team
 Special Types of Teams
 Team Development
 Team-Building Interventions
 Intergroup Interventions
The Entire Organisation and Multiple Organisation Intervention
 Characteristics of Contemporary Large-Scale Interventions
 Assessment and Change of Organisational Culture
 Organisation Design and Structure
 Directional Interventions
 Mergers and Acquisitions
 Transorganisation or Interorganisation Development
Withdrawal
 Sustaining Change after the Intervention
 Evaluation
 Withdrawal
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
Synopsis of Diploma – Postgraduate, Postgraduate Diploma and
Postgraduate Degree Regulation
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Delegates studying courses of 5-9 days duration, equivalent to 30-54 Credit Hours (direct
lecturer contact), will, on successful assessment, lead to the Diploma – Postgraduate. This
represents a single credit at Postgraduate Level. While 6-day and 7-day courses also lead to a
Diploma – Postgraduate, they accumulate 36 and 42 Credit Hours, respectively. Delegates and
students who fail to gain the required level of pass, at Postgraduate Level will receive a
Certificate of Attendance and Participation. The Certificate of Attendance and Participation will
not count, for cumulative purpose, towards the Postgraduate Diploma.
Courses carry varying credit values; some being double credit, triple credit, quad credit and 5credit, etc. These, therefore, accumulate to a Postgraduate Diploma. As is explained, later, in
this document, a Postgraduate Diploma is awarded to students and delegates who have
achieved the minimum of 360 Credit Hours, within the required level of attainment.
Credit Value and Credit Hours examples of Diploma – Postgraduate Courses are as follows:
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Hoouurrss
Single-Credit
30-36
Double-Credit
60-72
Triple-Credit
90-108
Quad-Credit
120-144
10-Credit (X36 Credit-Hours) to 12Credit (X30 Credit-Hours)
360
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Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
Other Credit Values are calculated proportionately.
Because of the intensive nature of our courses and programmes, assessment will largely be incourse, adopting differing formats. These assessment formats include, but not limited to, inclass tests, assignments, end of course examinations. Based on these assessments, successful
candidates will receive the Diploma – Postgraduate, or Postgraduate Diploma, as appropriate.
In the case of Diploma – Postgraduate, a minimum of 70% overall pass is expected. In order to
receive the Award of Postgraduate Diploma, candidate must have accumulated at least the
required minimum ‘credit-hours’, with a pass (of 70% and above) in at least 70% of the
courses taken.
Delegates and students who fail to achieve the requirement for Postgraduate Diploma, or
Diploma - Postgraduate - will be given support for 2 re-submissions for each course. Those
delegates who fail to achieve the assessment requirement for the Postgraduate Diploma or
Diploma - Postgraduate - on 2 resubmissions, or those who elect not to receive them, will be
awarded the Certificate of Attendance and Participation.
D
Diipplloom
maa –– PPoossttggrraadduuaattee,, PPoossttggrraadduuaattee D
Diipplloom
maa aanndd
PPoossttggrraadduuaattee D
Deeggrreeee A
Apppplliiccaattiioonn R
Reeqquuiirreem
meennttss
Applicants for Diploma – Postgraduate, Postgraduate Diploma and Postgraduate Degrees are
required to submit the following documents:
 Completed Postgraduate Application Form, including a passport sized picture
affixed to the form;
 A copy of Issue and Photo (bio data) page of the applicant’s current valid passport or
copy of his or her Photo-embedded National Identity Card;
 Copies of credentials mentioned in the application form.
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drome_Worker_Commitment_Quality_of_Working_Life_Organisational_Change_Process_Consultation_Data_Gathering_Process_Intervention_Strategy_Change_Agent_360_Feedback
Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
A
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meenntt PPrroocceedduurree
 On receipt of all the above documents we will make an assessment of the applicants’
suitability for the Programme for which they have applied;
 If they are accepted on their Programme of choice, they will be notified accordingly
and sent Admission Letters and Invoices;
 One week after the receipt of an applicant’s payment or official payment
notification, the relevant Programme Tutor will contact him or her, by e-mail or
telephone, welcoming him or her to HRODC Postgraduate Training Institute;
 Non-European Students will be sent immigration documentation, incorporating a
Visa Support Letter. This letter will bear the applicant’s photograph and passport
details;
 Applicants will be notified of the dates, location and venue of enrolment and
orientation;
 Non-UK students will be sent general information about ‘student life’ in the UK and
Accommodation details.
M
Mooddeess ooff SSttuuddyy ffoorr PPoossttggrraadduuaattee D
Diipplloom
maa CCoouurrsseess
There are three delivery formats for Postgraduate Diploma Courses, as follows:
1. Intensive Full-time Mode (3 months);
2. Full-time Mode (6 month);
3. Video-Enhanced On-Line Mode.
Whichever study mode is selected, the aggregate of 360 Credit Hours must be achieved.
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drome_Worker_Commitment_Quality_of_Working_Life_Organisational_Change_Process_Consultation_Data_Gathering_Process_Intervention_Strategy_Change_Agent_360_Feedback
Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc
CCuum
muullaattiivvee PPoossttggrraadduuaattee D
Diipplloom
maa CCoouurrsseess
All short courses can accumulate to the required number of hours, for the Postgraduate
Diploma, over a six-year period from the first registration and applies to both general and
specialist groupings. In this regard, it is important to note that short courses vary in length, the
minimum being 5 days (Diploma – Postgraduate) – equivalent to 30 Credit Hours, representing
one credit. Twelve 5-day short courses, representing twelve credits or the equivalent of 360
Credit Hours are, therefore, required for the Award of Postgraduate Diploma.
A six-day course (Diploma – Postgraduate) is, therefore, equivalent to 36 hours Credit Hours,
representing one credit. Therefore, ten short courses, of this duration, equates to the required
360 Credit Hours, qualifying for the Award of Postgraduate Diploma. While double-credit
courses last between ten and fourteen days, triple-credit courses range from fifteen to
nineteen days. Similarly, quad-credit courses are from sixteen to nineteen days. On this basis,
the definitive calculation on the Award requirement is based on the number of hours studied
(aggregate credit-value), rather than merely the number of credits achieved. This approach is
particularly useful when a student or delegate studies a mixture of courses of different creditvalues.
For those delegates choosing the accumulative route, it is advisable that at least two credits be
attempted per year.
This will ensure that the required number of credit hours for the
Postgraduate diploma is achieved within the six-year time frame.
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Deeggrreeee –– M
MA
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
On the successful completion of the Postgraduate Diploma, delegates may register for
the Masters Degree, after their successful completion of Course #7: Research Project:
Design, Conduct & Report.
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drome_Worker_Commitment_Quality_of_Working_Life_Organisational_Change_Process_Consultation_Data_Gathering_Process_Intervention_Strategy_Change_Agent_360_Feedback
Strategic Planning and Organisational Development- Leading to Diploma – Postgraduate,
Accumulating to Postgraduate Diploma, Progressing to MA, MBA, MSc

The Delegates’ Degree Registration Category will be dictated by the courses or modules
studied at Postgraduate Diploma Level. The categories relate to Master of Business
Administration (MBA); Master of Arts (MA) Master of Science (MSc); Executive Master
of Business Administration (Executive MBA). Additional details are provided in the
document entitled: regulation For HRODC Postgraduate Training Institute Diploma –
Postgraduate - Postgraduate Diploma and Masters Degree – MA, MBA, MSc.
Terms and Conditions
HRODC Policy Terms and Conditions are Available for viewing at:
http://www.hrodc.com/COSTS.htm
Or Downloaded, at:
http://www.hrodc.com/Brochure_Download_Centre.Company_Brochures_Seminar_Brochures
_Seminar_Schedule.htm
The submission of our application form or otherwise registration by of the submission of a
course booking form or e-mail booking request is an attestation of the candidate’s subscription
to our Policy Terms and Conditions, which are legally binding.
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