Intercultural_Business_Communication_Effective_International_Business_Communication_3_Months_Intensive_Full_Time_or_6_Months_Full_Time_Postgraduate_Diploma_Progr
essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
##117766
Intercultural Business Communication:
Effective International
Business Communication
Leading To
International Business Communication
International Business Communication
P. 1
Intercultural_Business_Communication_Effective_International_Business_Communication_3_Months_Intensive_Full_Time_or_6_Months_Full_Time_Postgraduate_Diploma_Progr
essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
Intercultural Business Communication:
Effective International
Business Communication
Leading To
International Business Communication
International Business Communication
P. 2
Intercultural_Business_Communication_Effective_International_Business_Communication_3_Months_Intensive_Full_Time_or_6_Months_Full_Time_Postgraduate_Diploma_Progr
essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
For Whom This Programme is Designed
This Programme is Designed For:
 Managers
 Supervisors
 Team Leaders
 Business Owners
 Board of Directors
 CEO’s
 Executives
 Training and Employee Communication Professionals
 Other Professionals at all levels who wish to have more effective business conversation
Programme Co-ordinator:
Prof. Dr. R. B. Crawford – Director HRODC Postgraduate Training Institute
 PhD (London),
 MEd. M. (Bath),
 Adv. Dip. Ed. (Bristol),
 PGCIS (TVU),
 ITC (UWI),
 MSCOS
P. 3
Intercultural_Business_Communication_Effective_International_Business_Communication_3_Months_Intensive_Full_Time_or_6_Months_Full_Time_Postgraduate_Diploma_Progr
essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
 Member of the Asian Academy of Management - MAAM,
 Member of the International Society of Gesture Studies - MISGS
 Member of the Academy of Management - MAOM,
 LESAN,
 Visiting Professor Polytechnic University of the Philippines - PUP
Duration:
3 months Intensive Full-Time or
6 months Full-Time
Cost:
 £38,000.00 + VAT (UK Government Tax) Per Delegate for UK Delivery
 £45,000.00 + VAT (EU Tax) Per Delegate for non-UK European Delivery
 £45,000.00 Per Delegate for Non-European Delivery (No Tax Charged)
Cost includes:
 Continuous refreshments,
 Hot Lunch,
 Stationery,
 Course Guide and Supplement,
 HRODC Postgraduate Diploma or
 HRODC Certificate of Attendance and Participation
Location: HRODC Training Centre - Central London – UK and International Locations
Dates: Schedule attached or at:
Schedule - Part 4:
http://www.hrodc.com/Course_Schedule_Part_4_London_Full_Time_Postgraduate_Diplo
ma_MA_MBA_MSc_Short_Courses_HRM_Petroleum_Oil_Gas_Accounting_Business_English
_Communication.htm
Click to book this course:
http://www.hrodc.com/Course_Booking_Form_London_Dubai_Kuala_Lumpur_Paris_Joh
annesburg_Cairo_Jeddah_Abu_Dhabi_Kuwait_MBA_MSc_MA_Course.htm
P. 4
Intercultural_Business_Communication_Effective_International_Business_Communication_3_Months_Intensive_Full_Time_or_6_Months_Full_Time_Postgraduate_Diploma_Progr
essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
Course Programme for Intercultural Business Communication:
Effective International Business Communication
Leading to Postgraduate Diploma and MSc International Business Communication
Programme Objectives
By the conclusion of the specified learning and development activities, delegates will be able
to:
 To understand the intercultural nature of business communication
 To appreciate intercultural communication as communication shaped not only by
 national cultures, but also by other cultural dimensions such as ethnicity, gender and
 social class
 To heighten your awareness of differences in communication styles across cultures
 To develop positive attitudes towards people from different cultural group
 To explore cultural self-awareness, other culture awareness, and the dynamics that
arises in interactions between the two.
 To understand how communication processes differ among cultures.
 To identify challenges that arise from these differences in intercultural interactions and
learn ways to creatively address them.
 To discover the importance of the roles of context and power in studying intercultural
communication.
 To acquire knowledge, skills and attitudes that increase intercultural competence
 Understand how language affects intercultural business communication.
 Be aware of problems associated with language diversity.
 Understand number usage differences that may have an impact on intercultural written
communication
 Understand how language construction, thought, perception and culture are linked.
 Understand the limits of using second language.
 Be aware that language differences exist even when people speak the same language.
 Understand the importance of accurate translation and interpretation to intercultural
communication.
P. 5
Intercultural_Business_Communication_Effective_International_Business_Communication_3_Months_Intensive_Full_Time_or_6_Months_Full_Time_Postgraduate_Diploma_Progr
essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
 Understand how to use parables and proverbs as insights into the culture.
 Understand the concepts of the Sapir-Whorf and Bernstein hypothesis.
 Define the intercultural negotiation process
 Understand the steps in the negotiation process
 Learn how to avoid mistakes commonly made in intercultural negotiations
 Become knowledgeable about intercultural negotiation models
 Understand negotiation strategies, including conflict resolution
 Understand various trade agreements that affect intercultural negotiations
 Understand the elements of cross-cultural negotiation
 Consider stereotypes that affect intercultural negotiations
 Take into consideration comparative negotiation styles
 Identify characteristics of effective negotiators
 Understand the importance of protocol in intercultural negotiations
 Understand how group and individual orientation, face-to-face strategies, and the
media affect negotiations
 Understand how personal constructs affect negotiations
 To understand the laws affecting international business communications
Programme Contents, Concepts and Issues
Module 1: Intercultural Communication in Perspective

Globalization

Culture
Dimensions of Culture
Describe the U.S. or Another Culture Using Borden
 Language

Verb

Nonverbal
 Physical

Environment
-
Natural
P. 6
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication

Manmade
Human Behaviour
 Psychological



Content
-
Knowledge
-
Belief Systems
Processes
-
Encoding Thought
-
Decoding Thought
Stereotypes
Stereotypes of U.S. Persons
Stereotypes of People of Other Nationalities
Stereotypes of Other Groups (Japanese and US Students)

Enculturation
Front stage Culture
Backstage Culture

Acculturation
Cultural Synergy
Multicultural

Ethnocentrism

Mindsets

Norms, Rules, Roles and Networks

Subculture and Subgroups

Cultural Intelligence

Communication Barriers
Physical
Cultural
Perceptual
Motivational
Experiential
Linguistic
P. 7
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
Emotional
Nonverbal
Competition

Cultural Iceberg

Domestic and Global Mindsets

Multinational Management Orientations
Ethnocentric Management
Polycentric Management
Regiocentric Management
Geocentric Management

Ten Commandments for Going International

Dimensions of Acculturation
Integration
Separation
Assimilation
Deculturation

What Foreign Students would like to see Incorporated to their Own Culture?
Module 2: Universal Communication Systems

Economic ISMs
Socialism
Communism
Nazism
Anarchism
Capitalism

Economic Systems
U.S.
United Kingdom
Mexico
Japan
Canada
P. 8
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication

Political Systems
U.S.
Canada
China
United Kingdom
France
Germany
Japan
Iran
Mexico
United Arab Emirates
South Korea

World Economics
Foreign Competition
Increased Productivity
World Competition for Positions
Quality versus Price
Supernationalism
Subnationalism

Educational Systems
Formal and Informal Education
Education in the U.S.
Education in Japan

Social Stratification

Occupational Rankings

Marriage and Family Systems
Family Systems
 Nuclear Family
 Extended Family
Common Family Systems
 Polygyny
P. 9
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
 Polyandry
 Monogamy
 Serial Monogamy

Social Hierarchies and Social Interaction
Social Reciprocity
 Independent Social Reciprocity
 Symmetrical-Obligatory Reciprocity
 Complementary-Obligatory Reciprocity
Group Membership
Intermediaries
Formality
Property
 Private (U.S.)
 Utilitarian (Mexico)
 Community (Native American)

Hierarchical Divisions
Ethnic Groups
Social Classes
Castes
Tribes
Gender

Unequal Treatment of Men and Women in the World
Module 3: Contrasting Cultural Values and Communication Impact

Semantic Differences

Attribution and Perception
Attribution
Attribution Training
Perception
Uncertainty-Reduction Theory
 Uncertainty Avoidance
P. 10
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication

Creates Uncertainty

Creates Anxiety

Learned Behaviours

Reinforced by Family, School and Government
 High Uncertainty Avoidance Culture

Latin America

Latin Europe

Japan

South Korea
 Countries with Low or Weak Uncertainty Avoidance

U.S.A.

India

United Kingdom

Denmark

Singapore
 Differenced Between Weak/Strong Uncertainty Avoidance Societies
 Globe Uncertainty Avoidance

Attitudes Toward Women
Percentage of Women in Top Management Positions

Work Attitudes
Work Ethic
U.S. Persons Value Work
European Persons Work
2007 Weekly Hours Work
Cultural Attitudes Toward Work
 Europeans
 Australians
 Japanese

Attitude Toward Ethics
Ethical Behaviour
Ethical Standards
P. 11
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
Ethics: The Four-Way Test
 Is it the truth?
 Is it fair to all concerned?
 Will it build goodwill and better friendships?
 Will it be beneficial to all concerned?
Personal vs. Societal Ethics
Standards of Business Ethics are Culturally Relative

Religious Influences

Individualism and Collectivism
Individualism
Collectivism
The Hofstede and Globe Studies
 Hofstede uses a Linear Scale
 Globe has Multiple Levels


In-Group Collectivism

Institutional Collectivism
Power Distance
Inequality within Society
 Power, Wealth, Status and Social Position
 Physical
 Intellectual
Index measures the Degree of Acceptance of Unequal Distribution of Power
Both Hofstede and Globe Agree on this Construct

Gender Indices

Long-Term versus Short-Term Goals (Future Orientation)
Long-term Orientation
 Concerned with Future, Perseverance, Thrift, Hard Work, Learning Openness,
Accountability and Self-discipline
 Family and Work are not Separated
Short-term Orientation
P. 12
Intercultural_Business_Communication_Effective_International_Business_Communication_3_Months_Intensive_Full_Time_or_6_Months_Full_Time_Postgraduate_Diploma_Progr
essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
 Concerned with Bottom Line, Control Systems, Respecting Tradition and
Preserving Face
 Fulfilling Social Obligations
Module 4: Pertinent Cultural Shocks and Impact

Introduction

Stages of Cultural Shock
Excitement and Fascination with the New Culture
Crisis or Disenchantment Period
Adjustment Phase
Acceptance or Adaptation Phase
Re-entry Shock
 U-Curve
 W-Curve
 Problems Related to Re-entry Shock
 Repatriation


Returnee Expectations

Returnee Feelings of Alienation and Isolation can Cause Trauma

Returnee can feel Cultural Dissonance Caused by
-
Personnel Change
-
New Company Policies and Procedures
-
Different Performance Valuation Methods
-
Different Benefits and Compensation
-
Different Job Responsibilities
Alleviating Cultural Shock
Alleviating Cultural Shock by Careful Selection of Overseas Personnel
 Sensitive, Cooperative, Able to Compromise
 Open to Others Opinion
 Reaction to New Situations
 Understanding of Own Values and Awareness of Values in Other Cultures
 Reaction to Criticism
P. 13
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
 Understanding of U.S. Government System
 Ability to Develop Contacts in New Culture
 Patience and Resiliency
Training Models
 Intellectual or Classroom Model
 Area Training or Simulation Model
 Self-awareness of Human Relations Model
 Cultural Awareness Model
 Interaction Approach
 Multidimensional Approach
Feedback and Rewards
Developing Employees to their Potential
Success or Failure Due To:
 Self-efficacy
 Prior International Experience
 Age
 Cross-cultural Fluency
 Interpersonal Skills
 Flexibility
 Cultural Sensitivity
 Adaptability

Aspects of Cultural Shock
Cultural Stress
Social Alienation
Social Class and Poverty-Wealth Extremes
Financial Information

Relationships and Family Considerations
Spouse of Family Member who Cannot Adapt
Family Training to Minimize Adjustments
Encourage Children to Discuss their Anxieties and Fears

Public and Private Self (The Johari Window)
P. 14
Intercultural_Business_Communication_Effective_International_Business_Communication_3_Months_Intensive_Full_Time_or_6_Months_Full_Time_Postgraduate_Diploma_Progr
essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
Module 5: Language

Intercultural Miscommunication

High-context and Low-context Culture and Language
High-Context
 Culture

And Establish Social Trust First

Value Personal Relations and Goodwill

Agreement by General Trust

Negotiations Slow and Ritualistic
 Language

Nonverbal; Cultural Aspects are Important

Language Transmits Little of Explicit Message

Restricted Code – Speech Coding
Low-Context
 Culture

Get Down to Business First

Value Expertise and Performance

Agreement by Specific, Legalistic Contract

Negotiates as Efficiently as Possible
 Language


Message is Explicit

May be Given more than One Way to Assure Understanding

Very Direct and Verbal

Elaborated Code – Speech Coding
Language Diversity Problems
Language of Numbers
Informal and Alternative Languages
 Slang Expressions

Euphemisms
P. 15
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication

Jargon

Acronyms
 Colloquialisms
 Alternative Languages


Argot

Cant

Ebonics
Forms of Verbal Interaction
Repartee
Verbal Duelling
Ritual Conversation
Self-disclosure

Linear/Nonlinear Languages

Vocabulary Equivalence
International Blunders

Parables and Proverbs
U.S. Proverbs
Chinese Proverbs
German Proverbs
Japanese Proverbs

Conversation Taboos
The Nature of Language
 Semanticists
 Grammarians
 Novelists
 Linguists
How Languages Differ
 Syntactic Rule
 Meanings
Variations in Verbal Style
 Japanese Verbal Style
P. 16
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
 Mexican Verbal Style
 Chinese Verbal Style
 Verbal Styles in Arab World
 German Verbal Style
 Language Variations in the U.S.


Age

Gender

Race

Regional Variations
Translation Problem
Problems with Translators
English Abroad: Something’s Lost in Translation

Interpreter Use

Host Language
Subjective Interpretation
Ways of Thinking

Thought
Thoughts Toward Nature

Language and Culture Interaction
Sapir-Whorf Hypothesis
Linguistic Determinism
Bernstein Hypothesis
Lost in Translation (Countries in Their Languages)
Label/Babel
Module 6: Oral and Nonverbal Communication Patterns

Evaluate Thought Patterns
Speed of Making Decisions

Understand Paralanguage
What is Meant by Paralanguage
Differences in Loudness of Speech is Culture Specific and Gender Specific
P. 17
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
Nonverbals
 Chronemics (Time)
 Proxemics (Space)
 Oculesics (Gaze/Eye Contact)
 Olfactics (Smell)
 Haptics (Touch)
 Kinesics (Body Language)
 Chromatics (Color)
 Silence
Monochronic/Polychronic Cultures

Appreciate Attitudes Toward Time and Use of Space
Space (Proxemics)
Space Zones in the U.S.
Elevator Proxemics

Understand the Role that Eye Contact, Smell, Color, Touch and Body Language Play
The Office Environment and Nonverbal Messages
Gaze/Eye Contact (Oculesics)
Smell (Olfactics)
Touch (Haptics)
 “Don’t Touch” Cultures
 Middle Ground Countries
 “Touch” Cultures
 Location of the Touch is Important
Body Language (Kinesics)
 Facial Expressions
 Gestures

General Guidelines (U.S. Gestures)

Additional Guidelines for Gesturing in Various Cultures

The Vertical Horns Gesture

Other Gestures
 Posture and Stance
P. 18
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
Color (Chromatics)

Recognize Nonverbal Leakage
Module 7: Written Communication Patterns

Introduction
What Percent of Outgoing International Correspondence is sent in English?
Lexical Errors
Syntactic Errors
Know your Reader

International English

Writing Tone and Style

Letter Formats
Examples of Japanese Seasonal Greetings
How an Address is Written Shows the Relationship

Facsimiles (Fax)

Electronic Mail (E-Mail)

Résumé and Job Search Information
Module 8: Global Etiquette

Introductions

Business Card Exchange

Position and Status
Age and Hierarchy
 Age takes precedence over rank.
 The higher the rank of the person you are introduced to, the lower you bow.
 The person of lower rank bows first and lowest.
 Junior persons stop bowing first. You are also expected to sit and to go through
the door in rank order.

Electronic Communication Etiquette
Netiquette (Network Etiquette)
 Proper Netiquette Avoids the following
P. 19
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication

Shouting

Dissing

Flaming

Spamming
E-mail Usage
Fax Transmissions

Dining Practices
Unusual U.S. Dining Practices
Eating Styles

Tipping

Gift Giving
Gift Giving in Japan
Global Gift Giving Guidelines

Travel Etiquette
Proper Behavior during a Flight
Module 9: Business and Social Customs

Greeting and Handshaking Customs
Types of Handshake

Verbal Expressions
Commonly Used Expressions

Male and Female Relationships
In High-Context Societies
In Low-Context Societies

Humor in Business

Superstitions and Taboos

Dress and Appearance
Cultural Differences in Dress and Appearance
Business Casual Dress

Customs Associated with Holidays and Holy Days
Holidays and Holy Days that may Affect Business
P. 20
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication

Office Customs and Practices

Customary Demeanour/Behaviour

Bribery

Special Foods and Consumption Taboos
Unusual Foods
Business Travellers are Going Global
Consumption Taboos
Module 10: Intercultural Negotiation Process

Introduction

Steps in the Negotiation Process
Preparation and Site Selection
Team Selection
Relationship Building
Opening Talks
Discussions
Agreement

Common Negotiation Mistakes

Intercultural Negotiation Models
Problem-Solving Approach
Competitive Approach
Compromising
Forcing
Legalism
Four Stage Negotiation Model
 Investigative
 Presentation
 Bargaining
 Agreement

Negotiation Strategies
People act on basis of their own best interests
P. 21
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
Truth in negotiations
 Faith
 Fact
 Feeling
U.S. negotiators make fewer adjustments to their opponent
Include: preparation, tactics, conflict resolution and mediation, and observation,
analysis, and evaluation

Trade Agreements
Validated License
Free Trade Zones or Trade Blocs
NAFTA Benefits
The U.S. Negotiator’s Global Report Card
Statements Characteristics of U.S. Negotiating Style
Module 11: Intercultural Negotiation Components

Cross-Cultural Negotiation Components
The Players and Situation
Cultural Noise
National Culture
Power and Authority
Perception
Interpreters and Translators
Gender
Environment
Relationship and Substantive Conflicts

Stereotypes that Affect Intercultural Negotiations
Comparative Negotiation Style

Characteristics of Effective Negotiators
Observant, patient, adaptable and good listeners
Mentally sharp
Think before they speak
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Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
Do their country homework
Praise what is praiseworthy and refrain from criticizing the other side
Keep their promises and negotiate in good faith

Protocol in Intercultural Negotiations
Three Protocol Types
 Tribal
 Collective
 Pluralist
All cultures share the need for honesty, courage, respect for human dignity, fairness,
and love; however, these have different meanings in different cultures
Reality is not always the same in every culture

Group vs. Individual Orientation
Group Orientation
 Your identity belongs to the group
 Decisions reached by consensus
 Contracts are flexible
Individual Orientation
 Your identity belongs to you
 Decisions can be made by individuals
 Contracts are inflexible

Face-to-Face Strategies
Negotiating in person rather than through the mail, fax, telephone, telegraph, lawyers,
or other intermediaries
Face-to-face negotiators’ behaviours
 Irritators
 Counterproposals
 Argument dilution
 Reviewing the negotiation

Role of Media
Supporting or tearing down
Media is a culture with cultural biases
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
Tend to have a stereotypical view of business
See other cultures through the bias of the U.S. perceptual grid
Advertisers use media to get dollars
Movies promote stereotypes

Personal Constructs Affect Negotiations
An individual’s belief system and attitudes
Can differ within a culture as well as between cultures
Expectations are based on learned life experiences
Adaptability is important to success
Adages
 Birds of a feather flock together
 They’re in America; they should act like Americans
 When in Rome, do as the Romans do
The Four C’s
 Common Interest
 Conflicting Interest
 Compromise
 Criteria
Mindsets
Module 12: Laws Affecting International Business and Travel

Home Country and Host Country Laws
Legal Requirements that Govern U.S. Citizens' Actions During Negotiations
 Antidiversion Requirement
 Antiboycott Regulations
 Antitrust Laws
Written Information Laws
 The Export Administration Act of 1985
 The Arms Export Control Act of 1968 and Trading with the Enemy Act of 1917
 The International Emergency Economic Powers Act of 1977
Technology Laws
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
 The World Intellectual Property Organization (WIPO)
 Berne Convention Implementation Act of 1988
 Madrid Convention
Employment Laws
Maquiladora Law

International Laws
International Court of Justice (also known as the World Court)
The three legal bodies in the United Nations
 United Nations Commission on International Trade Law (UNCITRAL)
 The International Commission
 Sixth Committee of the General Assembly.
A movement by institutions concerned with international business has encouraged
the development of agreements and laws that are uniformly accepted in world trade
 International Chamber of Commerce
 International Commercial Terms (Incoterms)
 ECE Standard Conditions
 The Hague Convention
 The Vienna Agreement
Quasi-International Law
Sanctions
Macaulay’s Thesis
Thematization
Governance Structures
 Market Governance
 Trilateral Governance
 Bilateral Governance
 Unified Governance

Contracts

Global Patents

Unwritten Law

Ethics and the Law
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
Four Motivations for Unethical Conduct
 Profit
 Competition
 Justice
 Advertising
The Three Dimensions of Negotiation Ethics
 Means/Ends
 Relativism/Absolutism
 Truth Telling
Laws Related to Ethics in Business
 Foreign Corrupt Practices Act of 1977
 The Doctrine of Sovereign Compliance
 Export Trading Company Act of 1982
Legal and Ethical Practices are Viewed Differently

International Travel and Law
A Passport
Citizenship
Visa
Consulate
Custom Agents
Duties
Suggestions for International Travel
Country-Specific Travel Tips
Travel Advice
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
Synopsis of Diploma – Postgraduate, Postgraduate Diploma and
Postgraduate Degree Regulation
PPoossttggrraadduuaattee D
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Thheeiirr D
Diissttiinnccttiioonn
aanndd A
Asssseessssm
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Delegates studying courses of 5-9 days duration, equivalent to 30-54 Credit Hours (direct
lecturer contact), will, on successful assessment, lead to the Diploma – Postgraduate. This
represents a single credit at Postgraduate Level. While 6-day and 7-day courses also lead to a
Diploma – Postgraduate, they accumulate 36 and 42 Credit Hours, respectively. Delegates and
students who fail to gain the required level of pass, at Postgraduate Level will receive a
Certificate of Attendance and Participation. The Certificate of Attendance and Participation will
not count, for cumulative purpose, towards the Postgraduate Diploma.
Courses carry varying credit values; some being double credit, triple credit, quad credit and 5credit, etc. These, therefore, accumulate to a Postgraduate Diploma. As is explained, later, in
this document, a Postgraduate Diploma is awarded to students and delegates who have
achieved the minimum of 360 Credit Hours, within the required level of attainment.
Credit Value and Credit Hours examples of Diploma – Postgraduate Courses are as follows:
CCrreeddiitt V
Vaalluuee
CCrreeddiitt H
Hoouurrss
Single-Credit
30-36
Double-Credit
60-72
Triple-Credit
90-108
Quad-Credit
120-144
Other Credit Values are calculated proportionately.
P. 27
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
Because of the intensive nature of our courses and programmes, assessment will largely be incourse, adopting differing formats. These assessment formats include, but not limited to, inclass tests, assignments, end of course examinations. Based on these assessments, successful
candidates will receive the Diploma – Postgraduate, or Postgraduate Diploma, as appropriate.
In the case of Diploma – Postgraduate, a minimum of 70% overall pass is expected. In order to
receive the Award of Postgraduate Diploma, candidate must have accumulated at least the
required minimum ‘credit-hours’, with a pass (of 70% and above) in at least 70% of the
courses taken.
Delegates and students who fail to achieve the requirement for Postgraduate Diploma, or
Diploma - Postgraduate - will be given support for 2 re-submissions for each course. Those
delegates who fail to achieve the assessment requirement for the Postgraduate Diploma or
Diploma - Postgraduate - on 2 resubmissions, or those who elect not to receive them, will be
awarded the Certificate of Attendance and Participation.
D
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Applicants for Diploma – Postgraduate, Postgraduate Diploma and Postgraduate Degrees are
required to submit the following documents:
 Completed Postgraduate Application Form, including a passport sized picture
affixed to the form;
 A copy of Issue and Photo (bio data) page of the applicant’s current valid passport or
copy of his or her Photo-embedded National Identity Card;
 Copies of credentials mentioned in the application form.
P. 28
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essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
A
Addm
miissssiioonn aanndd EEnnrroollm
meenntt PPrroocceedduurree
 On receipt of all the above documents we will make an assessment of the applicants’
suitability for the Programme for which they have applied;
 If they are accepted on their Programme of choice, they will be notified accordingly
and sent Admission Letters and Invoices;
 One week after the receipt of an applicant’s payment or official payment
notification, the relevant Programme Tutor will contact him or her, by e-mail or
telephone, welcoming him or her to HRODC Postgraduate Training Institute;
 Non-European Students will be sent immigration documentation, incorporating a
Visa Support Letter. This letter will bear the applicant’s photograph and passport
details;
 Applicants will be notified of the dates, location and venue of enrolment and
orientation;
 Non-UK students will be sent general information about ‘student life’ in the UK and
Accommodation details.
M
Mooddeess ooff SSttuuddyy ffoorr PPoossttggrraadduuaattee D
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There are three delivery formats for Postgraduate Diploma Courses, as follows:
1. Intensive Full-time Mode (3 months);
2. Full-time Mode (6 month);
3. Video-Enhanced On-Line Mode.
Whichever study mode is selected, the aggregate of 360 Credit Hours must be achieved.
P. 29
Intercultural_Business_Communication_Effective_International_Business_Communication_3_Months_Intensive_Full_Time_or_6_Months_Full_Time_Postgraduate_Diploma_Progr
essing_to_MSc_International_Business_Communication_Course
Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication
CCuum
muullaattiivvee PPoossttggrraadduuaattee D
Diipplloom
maa CCoouurrsseess
All short courses can accumulate to the required number of hours, for the Postgraduate
Diploma, over a six-year period from the first registration and applies to both general and
specialist groupings. In this regard, it is important to note that short courses vary in length, the
minimum being 5 days (Diploma – Postgraduate) – equivalent to 30 Credit Hours, representing
one credit. Twelve 5-day short courses, representing twelve credits or the equivalent of 360
Credit Hours are, therefore, required for the Award of Postgraduate Diploma.
A six-day course (Diploma – Postgraduate) is, therefore, equivalent to 36 hours Credit Hours,
representing one credit. Therefore, ten short courses, of this duration, equates to the required
360 Credit Hours, qualifying for the Award of Postgraduate Diploma. While double-credit
courses last between ten and fourteen days, triple-credit courses range from fifteen to
nineteen days. Similarly, quad-credit courses are from sixteen to nineteen days. On this basis,
the definitive calculation on the Award requirement is based on the number of hours studied
(aggregate credit-value), rather than merely the number of credits achieved. This approach is
particularly useful when a student or delegate studies a mixture of courses of different creditvalues.
For those delegates choosing the accumulative route, it is advisable that at least two credits be
attempted per year.
This will ensure that the required number of credit hours for the
Postgraduate diploma is achieved within the six-year time frame.
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
On the successful completion of the Postgraduate Diploma, delegates may register for
the Masters Degree, after their successful completion of Course #7: Research Project:
Design, Conduct & Report.
P. 30
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Intercultural Business Communication: Effective International Business Communication, 3 Months Intensive Full-Time
or 6 Months Full-Time Postgraduate Diploma, Progressing to MSc. International Business Communication

The Delegates’ Degree Registration Category will be dictated by the courses or modules
studied at Postgraduate Diploma Level. The categories relate to Master of Business
Administration (MBA); Master of Arts (MA) Master of Science (MSc); Executive Master
of Business Administration (Executive MBA). Additional details are provided in the
document entitled: regulation For HRODC Postgraduate Training Institute Diploma –
Postgraduate - Postgraduate Diploma and Masters Degree – MA, MBA, MSc.
Terms and Conditions
HRODC Policy Terms and Conditions are Available for viewing at:
http://www.hrodc.com/COSTS.htm
Or Downloaded, at:
http://www.hrodc.com/Brochure_Download_Centre.Company_Brochures_Seminar_Brochures
_Seminar_Schedule.htm
The submission of our application form or otherwise registration by of the submission of a
course booking form or e-mail booking request is an attestation of the candidate’s subscription
to our Policy Terms and Conditions, which are legally binding.
P. 31