L3 Certificate in
Leadership and
Management
Candidate Pack
2015/16
Clive Betts
Centre Co-ordinator
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Qualification flowchart
Complete application form
and send to People
Development (PD)
PD register you with ILM when you
are about to start your learning (or
immediately if you have completed it)
Email sent
to you to
confirm
You activate ILM
membership online
Only 2 drafts are allowed: a
third submission will be marked
as a final submission
Create draft submission
and send to Assessor
Receive feedback and
make revisions
Send final submission to
Assessor
Only 1 re-submission
allowed: additional
ones are charged
Submission marked and
feedback given
Revise, resubmit
Pass
Referral
When all units are passed,
we order your certificate
Celebration event at which
you receive your certificate
(you may request it sooner)
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Introduction to the ILM L3 Certificate in Leadership and
Management
The ILM Level 3 Certificate in Leadership and Management aims to give practising or potential
middle managers further development in this role. The qualification does this by developing a
wider range of management skills and assisting participants in gaining further knowledge
required at this level.
Are you a Middle Manager?
The following profile is provided to help you confirm that this is the right qualification for you.
Middle Managers:

may engage in some of the tasks performed by their fellow team members, but
this is not their primary function

are practising managers who engage more extensively in managerial tasks in
which other team members do not engage

have a wider span of control, responsibility, authority or power and a greater
degree of autonomy than a team leader

have to make decisions which have some resource implications

have to initiate actions in relation to the employment of others (eg, be involved
in, but not decide about recruitment decisions or disciplinary matters)

have to operate with less supervision and control by others

plan work looking several weeks or months ahead (the team leader’s time
horizons tends to be days or weeks ahead at most)

have a greater knowledge than team leaders of specific requirements of
customers or suppliers (conversely they are not likely to make decisions about
varying terms of trading with customers or suppliers)

may deal with similar problems to team leaders, but require superior technical
knowledge and more subjective judgements that demand understanding of
relationships between people working together (this may extend to the
relationship between customer or supplier and the employing organisation or
other market related criteria)
What distinguishes middle managers from more senior managers is that they have very
limited budgetary responsibility.
They may make decisions about resource utilisation but the budgetary accountability for these
resources exists at a higher level.
They are also limited in the range of decisions they can make compared to more senior
managers, with all delegated decision making heavily circumscribed by rules or procedures.
Overview of the ILM Certificate programme
The Level 3 Certificate in Leadership and Management requires you to build up a minimum of
13 credits from the list of units over the page. Whilst we recommend a core of workshops y
oucan choose any combination for your qualification.
The learning is delivered as standalone workshops and which are detailed in the Scheme of
Work below.
In addition to these workshops candidates will also attend a mandatory induction and will
receive tutorial support by email and face-to-face from nominated tutors.
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Overview of the Level 3 Certificate in Leadership and Management
Learning component
Credit
value
Note
Induction workshop (2 hours)
This workshop will give you all the basics you
need to know about the programme, the
assessment process, record keeping and so forth.
The workshop supplements this handbook.
Solving problems and making decisions
(recommended core)
2
1 day workshop. Includes guided reading with
preparatory work.
Developing yourself and others
(recommended core)
2
Understanding performance management
(recommended core)
Half-day workshop with 1-1 support. There is a
pre-course activity in the form of a diagnostic
test with interpretative work.
2
1 day workshop. Includes guided reading with
preparatory work.
Understanding innovation and change in an
organisation
(recommended core)
2
These two Units are covered in the 2 (half-day)
sessions on Change Management Workshop.
Planning change in the workplace
(recommended core)
2
Managing workplace projects
(recommended core)
2
Understanding Health and Safety in the
workplace (recommended optional)
2
Understanding sustainability and the
environmental issues in an organisation
(recommended optional)
3
Writing for business (optional)
Two half day sessions.
These two units are covered in a 2 half-day
workshops and a workplace risk assessment.
1
A half day workshop – note the assessment must
include use of graphics and simple data analysis.
Understanding customer service standards
and requirements (optional)
2
Covered in our one day “managing excellence in
customer service” workshop.
Understanding recruitment and selection of
new staff in the workplace (optional)
2
Covered in our online resource supplemented by
information on our web.
Tutorial Support
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
You receive 1-1 and group tuition throughout the
Team Leading course
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Scheme of Work for the Level 3 Certificate in Leadership and Management (recommended core)
Level 3 Certificate in Leadership and Management (16 credits / 58 guided learning hours)
Activity title and method
ILM Induction and Assessment Workshop
of delivery

Learning Outcome








An outline of the qualification and the related learner support available (including the Study Guides which can
be downloaded from www.i-l-m.com)
ILM studying membership and benefits
The aims of Team Leading development
Expectations of, and benefits to, the individual and where relevant, their employer
Format of the programme – content, hours, attendance, delivery methods, etc
The assessment requirements, including assessment criteria
Roles and responsibilities of centre staff, learners and ILM
Learning and study skills, including reference to use of library, internet and any open or on-line learning to be
used
Information on tutorial support, advice and guidance, equal opportunities, appeals procedures, authenticity and
plagiarism
Guided learning hours
Total 2 hours
Guided reading
Candidate & Assessment Pack
Assessment method
Not applicable
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Title of activity and
method of delivery
Workshop: Solving problems and making decisions
Pre-Work:
 Identify a problem at work that needs to be resolved. Think about what has caused this to arise and what the
consequences are if it is not resolved.
Session:
 Definition of a problem and Objective setting
 Problem solving techniques including brain storming and creative thinking
 Cause and Consequence Mapping & Fishbone
 Other tools: Pareto, Paired Analysis, Process Mapping, Paired Comparison, Why, Why Diagrams etc.
 Problem Statement grid
 Defining Decisions and analysing decision making problems
 Using statistics, charts, diagrams in interpreting and presenting data
 Decision Making Options and Tools
 Evaluating the Solution: progress review meetings, evaluation tools.
Solving problems and making decisions:
Learning Outcome




Know how to describe a problem, its nature, scope and impact
Know how to gather and interpret information to solve a problem
Know how to evaluate options to make a decision
Know how to plan monitor and review the implementation and communication of decisions
Total 10 hours:
Guided learning hours
Guided reading
Assessment method







Workshop
(optional) New Managers Programme
Guided reading
Adair ‘Decision Making & Problem Solving’
Tudor Richards ‘Creativity & Problem Solving at Work’
Online ILM resources from the Learning Zone.
Online resources on You e-Develop
Identify a workplace problem and ways to resolve it
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Workshop: Developing yourself and others
Pre work:

Delegates to review their Job Description and Person Specification together with their own skills and
experiences. Delegates to prepare a personal statement and CV demonstrating their suitability for the role.
 Delegates to bring with them their Personal Performance and Development Objectives.
Session:







Title of activity and
method of delivery



Tutor input on SWOT analysis
Delegates to carry out a SWOT analysis for themselves in their current role, using their pre work
Tutor input on the hierarchy of objectives, i.e. that department and individual objectives should be based on
those of the organisation as a whole
Group review of the University of Exeter objectives against their own and discussion
Tutor input on the Development Cycle followed by small group work
Interactive exercise to identify the ways in which current competence of self and others can be established to
include; feedback from others, SWOT, testing etc.
Tutor input on identifying development needs and training needs analysis, followed by an individual activity
relating to the development of a member of their team.
Tutor input on development objectives followed by an activity to consolidate learning
Group work to establish learning and development opportunities for each of the different learning styles
(Activist, Theorist etc. covered in the Course Induction)
Delegates to prepare their own development plan and discuss in pairs
o
This will be delivered using:







Plenary, small group and individual work
Reflective exercises, participative group work and small group practical sessions
Tutor Input and Tutorial Support
Use of DVD’s, case studies, etc. as appropriate to the content
Identification of relevant policies and procedures within the University
Assessment of learning by way of Reflective Review
A Learning Log will be provided for all delegates to use to participate in the learning on the day and to support
transfer of learning to the work place.
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Learning Outcome


Know how to identify development needs
Know how to develop self and others to achieve organisational objectives
Total 8 hours:
Guided learning hours
Guided reading
Assessment method



Developing yourself and others workshop
(optional) New Managers Programme
Guided reading


You e-Develop resources
ILM resources
Work-based assignment
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Workshop: Managing performance
Activity title and
method of delivery
Learning Outcome
Guided learning hours
Guided reading
Assessment method
 Who are stakeholders?
 Refresher on SMART objectives and alignment of objectives with Organisational Objectives and Vision.
 Performance Equation
 Performance standards and ways of measuring standards.
 Variances in performance and the conduct versus capability model.
 Case studies
 Performance Counselling Meetings
 “I’d like a word with you” DVD
 Group discussion.
 Reflection
 Action planning
Managing performance:
 Understand the value of assessing performance to meet organisational and individual needs
 Know how to manage performance of individuals in the team
 Understand the value of feedback in the workplace
 Know how to manage performance
 Know how to manage underperformance in the workplace
Total 12 hours:




Managing performance workshop (7 hours plus pre-course work)
(optional) New Managers programme
Managing staff performance and absence workshop (3 hours)
Guided reading


You e-Develop resources
University websites (especially HR)
Reflective review in a workplace context
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Workshop: Change Management (core)
Activity title and
method of delivery
 The role of change in the survival and prosperity of organisations
 The principles of change management
 Direct and indirect aspects of innovation and change – people, departments and organisations
 Barriers to change and innovation – how to identify them and other difficulties in implementing change
 The role and responsibilities of the manager in helping others through change
 Planning for change
 The role of communication in successful implementation of innovation and change
Understanding innovation and change in the workplace:


Learning Outcome

Understand innovation and change in an organisation
Understand how to plan, monitor and review the implementation and communication of innovation and change
in an organisation
Understand the effects of innovation and change on people and teams in an organisation
Planning change in the workplace:
 Understand the forces for change in an organisation
 Know how to identify and plan change in an organisation
Total 9 hours:
Guided learning hours
Guided reading
Assessment method



Change Management workshop (7 hours plus pre-course work)
(optional) New Managers programme
Guided reading


You e-Develop resources
University websites (especially HR)
Understanding innovation and change in the workplace: Reflective review in a workplace context
Planning change in the workplace: Reflective review in a workplace context
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Workshop: Project management (core)
Activity title and
method of delivery








How to adapt a project if there is a significant change in scope, time or budget.
Basic tools to manage issues, risks and actions.
Setting up and running a project team and project governance.
Project reporting.
How cost, time and quality can influence your project.
The difference between risks and issues and how to manage them.
How to set up a project team and run team meetings.
Why you need project governance and how to choose the most appropriate format for your project.
Managing workplace projects:
Learning Outcome


Know how to manage a simple workplace project
Understand the financial and non-financial implications of a workplace project
Total 9 hours:
Guided learning hours
Guided reading
Assessment method



Project Management workshop (7 hours plus pre-course work)
(optional) New Managers programme
Guided reading


You e-Develop resources
University websites (especially HR)
Work-based assignment (manage a project)
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Workshop: Managing Health & Safety in the workplace (optional core)
An introduction to the law and how to manage safety in your team




Activity title and
method of delivery
Introduction to the Legal framework for health and safety at work and a history of legal framework
The HSE and powers of HSE
Health and Safety Management at University of Exeter
The model for management (HSG 65) and detail on the components of each part (policy, implementation,
training, review and improvement)
 The health and safety “topics” (e.g. COSHH, DSE, fire, incident reporting)
 The managers role in safety management
Risk assessment
 Risk profiling & Identification of the risks in the workplace
 Hazard identification and assessment
 Risk scoring
 Carry out a risk assessment
An introduction to audit and inspection
The role of occupational health and the managers role in managing return to work
A scenario will be presented to the room from the Head of Insurance based on a civil claim for public liability (possibly
linked to the environment). Two teams will be formed and they will be expected to present to the whole group on what
evidence they would expect to gather. They will be expected to discuss whether they would defend the claim and how.
Understanding Health & Safety in the workplace:


Learning Outcome
Guided learning hours
Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment
Understand own responsibilities for health and safety in the workplace
Understanding sustainability and the environmental issues in the workplace:
 Understand sustainability and corporate social responsibility
 Understand environmental issues affecting the organisation and how these issues can be managed
 Understand the constraints and opportunities of an organisation’s building(s) in being environmentally friendly
Total 14 hours:



Workshop
Guided reading
In-workshop assessment
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Guided reading
Assessment method

Online resources on You e-Develop
ILM written assignment
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Tutorial support
Our course providers will be available to offer tutorial support on delivery days. This will be either
individual tutorial time or group tutorial time.
Additionally you will receive 1-1 tutorial support during your submission of assessments and there is
also an assessment workshop to support you after your learning programme.
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Introduction to assessments used for this qualification
Submitting assignments
You will be required to submit a variety of pieces of work for the Units as described in the
Scheme of Work for this qualification. These are summarised in the table below. Each Unit has
clear assessment criteria which you will need to meet in our submitted work. Although there are
recommended lengths of submissions (and the amount of time needed to achieve this) these
are not strict – it is up to you to make sure your piece of work meets all the assessment criteria
and is clear and concise.
Please structure your assignments using the sub-headings in the Assessment Guide for each
Unit (contained at the end of this document).
Using the Cover sheet
Please make sure you attach the appropriate Cover sheet (available from the relevant ILM
qualification page on our website) to your submission. Your candidate number should be
provided to you when you register with the ILM. If you do not have one please contact
peopledevelopment@exeter.ac.uk.
Submitting drafts
You are encouraged to submit drafts to the Lead Assessor (currently Clive Betts) prior to your
final submission. You may submit a maximum of two drafts prior to final submission. Any further
drafts submitted will be treated as a final submission and will be marked accordingly.
Failing to meet the assessment criteria
If a final submission still fails to meet all the criteria you will be asked to re-submit your work
after further work which will be indicated when you are given feedback by your assessor. You
are allowed one re-submission.
After this you will be required to pay an assessment fee (varies with qualification) for every resubmission for that Unit.
Summary of assessments for this qualification (recommended core
and optional)
Learning component
Assignment task
Solving problems and making decisions
Identify a problem and ways to resolve it
Developing yourself and others
Work-based assignment
Understanding performance management
Reflective review in a workplace context
Understanding innovation and change in an
organisation
Planning change in the workplace
Managing workplace projects
Reflective review in a workplace context
Understanding health and safety in the workplace
Reflective review in a workplace context
Understanding sustainability and the environmental
issues in the workplace
Reflective review in a workplace context
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
Reflective review in a workplace context
Work-based assignment
Page 15 of 25
Assessment Guides
Solving problems and making decisions
Assignment Task for Unit: Identify a workplace problem and ways to resolve it.
TASK
Identify a workplace problem facing you or your team (or a team within another organisation if you are
currently unemployed) and examine ways to resolve it.
For the purposes of this assignment, ‘problem’ may be interpreted as ‘a deviation from the norm’ OR ‘an
improvement opportunity’ OR ‘a potential or anticipated problem’.
NOTE:
You should plan to spend approximately 10 hours researching your workplace context, preparing for and
writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this
assignment is 1200 words; the suggested range is between 1000 and 2000 words.
Check your assignment carefully prior to submission using the assessment criteria.
Please use the sub-headings shown below when
structuring your Assignment
Background
Briefly describe your organisation, what it does, and
your role within it.
Assessment Criteria
 This aspect is not assessed, but is designed
to help the assessor understand the
context of the information you provide
throughout the remainder of this
assignment
Present situation (Analysis of the problem)
Describe:


What the problem is and what may have caused it.
Its scope (e.g. how widespread, how often, how
much etc).
 Who, how and what it affects in the
workplace/team.
 What you are trying to achieve by solving the
problem.
 What the result would be if no action is taken.
Investigation and identification of possible solutions to
the problem
Briefly describe possible solutions to the problem. To do
this you must gather and interpret information to
identify possible solutions.
The evidence you gather should be fact supported by
evidence and not just your opinion.
 Describe a problem, its nature scope and
impact (12 marks)
 Gather and interpret information to
identify possible solutions to a problem
(24 marks)
 Prepare a summary of the options
providing facts and evidence (16 marks)
Evaluation of possible solutions
Evaluate the possible solutions using a simple decision
making technique to arrive at the best solution. Your
evaluation should include human, material and financial
resources.
 Apply a simple decision making technique
to evaluate options to arrive at the best
solution (24 marks)
State your chosen solution clearly and concisely.
(continued on next page)
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Recommend implementation plan to solve the
problem
Provide an action plan for the implementation and
communication of the solution. Your action plan should
include actions, timescales and required resources
including people.
 Plan the implementation and
communication of the decision (16 marks)
 Describe which monitoring and review
techniques could be used to evaluate
outcomes (8 marks)
Briefly describe the monitoring and review techniques
you could use to evaluate the effectiveness of your
chosen solution.
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
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Developing yourself and others
Assignment Task for Unit: work-based assignment
TASK
The purpose of this unit is to develop knowledge and skill in identifying and development needs and
planning for their achievement.
This task requires you to analyse your own and one other member of your team’s development needs
and learning styles. You should decide how you will plan to meet these development needs, what
support mechanisms are available and how the development can be monitored.
NOTE:
You should plan to spend approximately 7 hours researching your workplace context, preparing for and
writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this
assignment is 1500 words: the suggested range is between 1000 and 2000 words.
Check your assignment carefully prior to submission using the assessment criteria.
Please use the sub-headings shown below when
structuring your Assignment
Know how to identify development needs
Record the outcomes of the following and briefly
explain how the techniques were used:
 Use a recognised technique to identify the
learning style (s) of yourself and another
member of the team.
 Use a simple technique to carry out a
development needs analysis on yourself and one
member of your team.
 Identify any barriers to your learning that might
occur and explain how these can be overcome.
Know how to develop self and others to achieve
organisational objectives
Based upon the information gathered in section
1:
 Briefly analyse learning/development options
for yourself and the other member of your team
(it is suggested that two options each would be
sufficient).
 Identify support mechanisms, such as training
resources, job rotation or coaching, for the
development of yourself and the other team
member.
 Prepare a development plan to achieve one of
the learning objectives either for yourself or the
other team member.
 Describe how a method such as a learning log
could be used to monitor development.
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
Assessment Criteria
 Identify own learning style(s) and the learning
style(s) of another member of the team (12
marks)
 Use a simple technique for identifying own
development needs and the development
needs of another member of the team (12
marks)
 Identify potential barriers to learning (12
marks)
 Explain how barriers to learning can be
overcome (12 marks)
 Briefly analyse learning/development options
to meet need(s) of self and another member of
the team (12 marks)
 Identify support mechanisms for the
development of self and another member of
the team (12 marks)
 Prepare a development plan to achieve a
learning objective for self or another team
member (16 marks)
 Describe a method that could be used to
monitor the development of self and another
member of the team (12 marks)
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Understanding performance management
Assignment Task for Unit: Reflective review in a workplace context
TASK
The purpose of this unit is to enable you to understand the value of performance management
techniques and how to apply them in a fair and objective manner.
The task requires you to explain the value of performance assessment, to appropriately identify at least
two ways to ensure fair and objective formal assessment giving an explanation of how to set correct
SMART objectives, how to set performance standards and how to measure performance against agreed
standards for a team member.
The importance of feedback to improve performance should then be explained as well a description of
how to give effective feedback.
Finally you should identify at least two potential areas of underperformance in the workplace as well as
two appropriate causes for failure to meet agreed performance levels and a description of at least two
appropriate actions to restore performance.
NOTE:
You should plan to spend approximately 8 hours researching your workplace context, preparing for and
writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this
assignment is 1200 words: the suggested range is between 1000 and 2000 words.
Check your assignment carefully prior to submission using the assessment criteria.
Please use the sub-headings shown below when
structuring your Assignment
The value of assessing performance
Know how to manage performance of
individuals in the team
Understand the value of feedback in the
workplace
Know how to manage underperformance in the
workplace
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
Assessment Criteria
 Describe the value of formal and informal
performance assessment in the workplace (8
marks)
 Explain the role of the first line manager in
performance management (4 marks)
 Identify ways to ensure fair and objective formal
assessment (12 marks)
 Explain how to set SMART objectives for a team
member (12 marks)
 Explain how to set performance standards for a
team member (8 marks)
 Explain how to measure performance against
agreed standards (8 marks)
 Explain the importance of feedback to improve
performance (12 marks)
 Describe how to give effective feedback ( 8
marks)
 Identify potential areas of underperformance in
the workplace (8 marks)
 Identify causes for failure to meet agreed
performance levels (8 marks)
 Describe actions to restore performance to
acceptable levels (12 marks)
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Understanding innovation and change in an organisation
Assignment Task for Unit: Reflective review in a workplace context
TASK
The purpose of this unit is to develop knowledge and understanding of innovation and change as
required by a practising or potential first line manager.
In order to demonstrate your knowledge of this you need to respond to all of the questions listed below.
NOTE:
You should plan to spend up to 11 hours researching your workplace context, preparing for and writing or
presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment
is 1000 words: the suggested range is between 800 and 1500 words.
Check your assignment carefully prior to submission using the assessment criteria.
Please use the sub-headings shown below when
structuring your Assignment
Benefits of change and innovation
Explain what you see as the benefits of innovation and
change in an organisation.
Barriers to change and innovation
Identify the barriers to change and innovation in the
workplace.
Overcoming barriers to change and innovation
Explain what practical ways there are to overcoming the
barriers you have identified in your answer to the
previous question.
Planning, monitoring review techniques
Describe which :

Planning

Monitoring

Review
Techniques could be used to manage change and
innovation in an organisation.
Assessment Criteria
 Explain the benefits of innovation and
change for the organisation (20 marks)
 Identify the barriers to change and
innovation in the organisation (20 marks)
 Explain practical ways of overcoming
these barriers (12 marks)
 Describe which planning, monitoring and
review techniques could be used to
manage innovation and change (24
marks)
 Explain why communication is important
in successful implementation of
innovation and change (12 marks)
The importance of communication in change and
innovation
Explain why communication is important to ensure
change and innovation is successful in an organisation.
The human effects of change and innovation
Explain what the possible effects of change and
innovation are on people and teams in an organisation.
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
 Explain possible human effects of
innovation and change upon people and
teams in an organisation (12 marks)
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Planning change in the workplace
Assignment Task for Unit: Reflective review in a workplace context
TASK
Examine factors that may require your organisation to change, and identify a change required in the
workplace that will benefit the organisation. If you are not currently working within an organisation,
then you may complete this task in relation to an organisation with which you are familiar. This could
include experience working in a voluntary capacity.
You should discuss the choice of topic and an outline of your submission with your line manager and/or
your tutor. The choice of topic must allow you to demonstrate achievement of assessment criteria from
the unit studied. It should not be a very large or complex topic, but it must offer scope for planning
change – perhaps it is a change in working methods, customer service or working relationships.
NOTE:
You should plan to spend up to 10 hours researching your workplace context, preparing for and writing or
presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment
is 1000 words: the suggested range is between 800 and 1500 words.
Check your assignment carefully prior to submission using the assessment criteria.
Please use the sub-headings shown below when
structuring your Assignment
Assessment Criteria
Identify the forces for change in an organisation
Identify factors that may require the organisation to
change.
 Identify the forces that may require own
organisation to change by conducting a
simple PESTLE or SWOT analysis (20
marks)
Planning the change
Based on these factors identify a change required in the
workplace and explain the potential benefits of this
change to the organisation.
 Give an example of change required in
the workplace reflecting the SWOT or
PESTLE analysis (28 marks)
Implications of the change
Explain the possible financial effects of the change on
the organisation.
Explain the possible effects on people in the
organisation.
 Identify relevant human and financial
factors in the consideration of planning
change within the context of the example
given (20 marks)
Communicating and implementing the change
Describe who needs to know about the change,
describe how you will communicate with them and
explain why it is important to communicate the change
to them.
Prepare an action plan for implementing the change.
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
 Explain how to communicate with and
involve people to facilitate effective
change (16 marks)
 Use a technique for planning change
within the given context (16 marks)
Page 21 of 25
Managing workplace projects
Assignment Task for Unit: Work-based assignment (manage a project)
TASK
The purpose of this unit is to develop knowledge and understanding of managing workplace projects.
The task requires you to manage a simple workplace project and to understand the costs and benefits
resulting from the project.
NOTE:
You should plan to spend up to 10 hours researching your workplace context, preparing for and writing
or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this
assignment is 1500 words: the suggested range is between 1000 and 2000 words.
Check your assignment carefully prior to submission using the assessment criteria.
Please use the sub-headings shown below
when structuring your Assignment
Know how to manage a simple workplace
project
Identify a simple workplace project including
the agreeing and setting of SMART project
objectives. You should provide a brief context
statement to explain the background to and
objectives of the project. The following tasks
should be completed and presented in a
logical manner with supporting explanations
and copies of the documentation, such as
GANTT charts, you have produced:





Assessment Criteria
 Identify a simple workplace project (8 marks)
 Use a simple tool for determining the financial
viability of the project (20 marks)
 Produce a project plan using an appropriate
project planning technique (20 marks)
 Set objectives and targets/milestones to monitor
performance and review plans within the project
(12 marks)
 Use a project evaluation technique to evaluate
the project (16 marks)
Identify the tasks and resources needed
to complete your project.
Use a simple tool to determine the
financial viability of your project.
Plan the project using an appropriate
project planning technique.
Set objectives and targets /milestones
targets to monitor performance against
plan and to review plans.
Explain which technique you will use to
evaluate your project and how you will
use it.
Understand the financial and non-financial
implications of a workplace project
Look at the implications of your project and
prepare a reflective summary that covers
these assessment criteria.
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
 List areas where net savings can be achieved as a
result of the workplace project (12 marks)
 Identify wider non-financial implications that can
result from the workplace project (12 marks)
Page 22 of 25
Understanding health and safety in the workplace
Assignment Task for Unit: Reflective review in a workplace context
TASK
The purpose of this unit is to develop knowledge and understanding of the basic principles of health and
safety policy as they apply in the workplace and the responsibilities of the manager in implementing
policy.
The task requires you to show your awareness of the main legislation and industry regulations that apply
in a specific workplace. You will also need to show your understanding of how to conduct a risk
assessment and how you would promote safe working within your team.
You should provide a short context statement to introduce your responses. You may attach specific
examples of documentation you have produced to illustrate your answers.
NOTE:
You may want to relate your answers to an organisation that you work in. If you are not currently
working within an organisation, then you may complete this task in relation to an organisation with
which you are familiar. This could include experience working in a voluntary capacity.
You should plan to spend approximately 9 hours researching your workplace context, preparing for and
writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this
assignment is 1000 words: the suggested range is between 800 and 1500 words.
Check your assignment carefully prior to submission using the assessment criteria.
Please use the sub-headings shown below when
structuring your Assignment
Assessment Criteria
 List current legislation and industry
regulations relating to health, safety and
welfare at work as relevant to a specific
organisation (12 marks)
You need to identify the main legislation and industry

Describe an organisation's policy in relation to
regulations that apply in a defined workplace situation.
one specific item of legislation or regulation
It is sufficient to supply brief details or references. You
(12 marks)
do not need to supply complete documents.
The organisation’s policy and responsibilities for
ensuring a safe and healthy working environment
The manager’s responsibilities for health and safety in  Explain the difference between a hazard and
the workplace
a risk (12 marks)
 Describe how to conduct a risk analysis (16
marks)
You need to provide responses to the assessment

Identify the main areas of own responsibility
criteria. You should relate these responses to a specific
for health and safety in the workplace (16
workplace situation.
marks)
 Describe how to ensure the team is aware of
the health and safety requirements in the
workplace (16 marks)
 Describe how to monitor health and safety in
the workplace (16 marks)
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
Page 23 of 25
Understanding sustainability and environmental issues in an organisation
Assignment Task for Unit: Reflective review in a workplace context
TASK
The purpose of this unit is to develop knowledge and understanding of managing sustainability and
environmental issues within the context of your own organisation.
The task requires you to show your awareness of the main concepts, environmental standards and
legislation that apply in a specific workplace. You will also need to demonstrate understanding of how
these issues may be managed and how more environmentally friendly practices are, or could be,
initiated.
You should provide a short context statement to introduce your responses. You may attach specific
examples of documents you have produced to illustrate your answers.
NOTE:
You may want to relate your answers to an organisation that you work in. If you are not currently
working within an organisation, then you may complete this task in relation to an organisation with
which you are familiar. This could include experience working in a voluntary capacity.
You should plan to spend approximately 13 hours researching your workplace context, preparing for and
writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this
assignment is 1500 words: the suggested range is between 1000 and 2000 words.
Check your assignment carefully prior to submission using the assessment criteria.
Please use the sub-headings shown below when
structuring your Assignment
Sustainability and corporate social responsibility
You need to demonstrate your understanding of these
terms in the context statement. Briefly explain what
policies and practices are, or could be, in place in the
organisation and how they relate to the role of the
facilities manager.
Assessment Criteria
 Explain the terms sustainability and
corporate social responsibility (16 marks)
 Identify the key legislation associated with
sustainability and corporate social
responsibility (16 marks)
Show that you can identify the main pieces of legislation
that organisations must comply with in order to
minimise environmental impact and meet the
requirements of the Duty of Care. It is sufficient to
supply brief details or references (examples might
include the Environmental Protection Act and the
Companies Act).
Environmental issues
Provide examples of environmental standards and
briefly explain how they may apply to your own
organisation.
Using examples from your own organisation show that
you understand the issues that relate to your workplace
and the systems in place to manage them.
Briefly explain methods that may be used to minimise
environmental impact and damage, manage waste
streams and work with suppliers.
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
 List the environmental standards required
in own organisation (12 marks)
 Explain the environmental issues affecting
own organisation (16 marks)
 Describe environmentally friendly ways to
manage issues affecting own organisation
(16 marks)
Page 24 of 25
Constraints and opportunities
Describe the characteristics of the building(s) occupied
by your organisation and explain how they impact the
management of environmental issues.
By reflecting on those building characteristics, provide
examples of improvements that might be put in place to
improve eco performance.
ILM Candidate Pack L3 Certificate L&M 2015/16 August 2015
 Explain the constraints of own
organisation’s building(s) on
environmentally friendly procedures and
practices (12 marks)
 Explain the opportunities to enhance own
organisation’s building(s) environmentally
friendly performance (12 marks)
Page 25 of 25