NEW STUDENTS’
GUIDE 2015
POST FRESHERS’ WEEK EDITION
Welcome to the New Students’ Guide, which we have put together to help you navigate your first weeks as a student at the University of Exeter. Please take the time to read everything here, work through the checklist inside the back cover, and keep this guide for future reference.
We also recommend you take time to look at www.exeter.ac.uk/newstudents which has lots more information for new students. Have a great start to your time here at the University!
CONTENTS
Welcome from the Vice-Chancellor 1
Student Finance
10-11
Your first week at a glance 2-3
Sport
12-13
Arrivals weekend, settling in, necessary administration
4-5
Arts and culture
Academic Induction 6
Student services directory
16-18
Information for non-UK students 7
Checklists 19
Education 8-9
14
Accelerate15
1
WELCOME TO THE
UNIVERSITY OF EXETER
I’m delighted that you have chosen to study with us, and congratulations
on getting a place! This is a very exciting time to be at the University of
Exeter, especially as we start a year of celebration to mark our Diamond
Jubilee. For the first time this year we have been ranked in the top 10 of all three major
UK higher education league tables at the same time. Our research reputation continues to grow, with an excellent result at the 2014 Research Excellence Framework and in the
latest Leiden Rankings, where we are rated 6th in the UK, 8th in Europe, and 34th in the
world for our scientific impact and collaboration. All this further secures our place at the
very top table of UK universities, which means that you have worked very hard to earn a
place here, so well done!
I appreciate that there is a lot for you to take
in when you first arrive at university, which is
why we set aside this first week entirely for new
students. I hope you find this time useful for
understanding how your programme of study
works, exploring the campus and the local area,
and getting to know new friends.
Our campuses are truly wonderful places to live
and study, with some of the best facilities and
support of any university in the UK, and they
provide a friendly and welcoming atmosphere,
innovative programmes and a great student
experience. And remember, our experienced staff and dedicated student Welcome Team are
on hand throughout the week to help you settle
in to university life.
For new undergraduates, a key date for your
calendar is Grand Challenges. Grand Challenges
is the summer showpiece conclusion to your
first year. It’s a unique chance to collaborate with
top academics and industry experts in finding
solutions to the world’s problems, and will hone
the skills you’ve developed during the year as well
as introducing you to many more.
On behalf of all my colleagues I hope that you
will have a truly wonderful time here. We look
forward to supporting you to achieve the highest
academic standards in your chosen programme,
and your hopes and aspirations for the future.
PROFESSOR SIR STEVE SMITH
VICE-CHANCELLOR AND CHIEF EXECUTIVE
2
YOUR FIRST
WEEK AT A GLANCE
ACADEMIC
INDUCTION
Visit the Student Information Desk
in Peter Lanyon Building
Arrange to meet your supervisor/
Personal Tutor
Visit the Library
ARRIVE AND SETTLE IN
Collect your accommodation keys
Collect your UniCard from SID in
Peter Lanyon Building
Get to know your accommodation
and your neighbours
Remember to call home
Familiarise yourself with the campus
and local area
The FXU Team are
here to help
ADMINISTRATION
Activate your IT account
Online University registration before 2 October
Complete and return room inventory
Download iExeter to your smartphone
Pay your fees by 21 September
Register with the Health Centre
INTERNATIONAL STUDENTS
International Student Clearance
Police Registration
Open a bank account
3
FIND OUT MORE
ABOUT UNIVERSITY
SUPPORT SERVICES
Familiarise yourself with exehub
Register with Accessibility if necessary
Are you ready to study? Look at ELE
BE READY TO
STUDY ON DAY
ONE AND ENJOY
YOUR FIRST
YEAR AT EXETER
Set your preferences in My Career Zone
GET TO KNOW
SOME PEOPLE AND
HAVE SOME FUN
Join a student society or try volunteering
through FXU
Join the Fitness Centre
Get involved in arts and culture
Join societies and sports clubs
4
YOUR FIRST FEW DAYS
SETTLING IN
Starting a new course or joining university for
the first time can take some adjustment, no
matter where you are from or at what stage in
your life you are.
You’re probably fed up with everyone telling
you that university was the best time of their
lives. Yes, it can be great but the first few days
and weeks can be a rollercoaster of emotions.
You arrive with a suitcase full of stuff and a
head full of expectations. You’re surrounded
by new people who are all trying to make an
impression. It may look as if everybody else
knows what they’re doing, but many don’t.
If you are thriving in this environment then
that’s fantastic. But if you’re not, please don’t
worry; you’re not alone. You don’t have to
make all your new friends in the first few days.
You don’t need to have all your timetable
and classes sorted out straight away, and you
definitely don’t have to know everything by the
end of Freshers’ Week. Transition can take time
and it isn’t a process you can rush.
It’s important to us that you feel settled and
secure throughout your time studying with us.
However, there are some things you must do
as a new student. If you feel overwhelmed in
the first few days, then concentrate on getting
these things done, and the rest can wait:
Visit the Student Information Desk in
Peter Lanyon Building
Meet your supervisor or Personal Tutor
There are plenty of support services to help
you. You can access them via email, web, or
personal appointments. See the list on p18.
IEXETER
If you have a smartphone you can download
our free University of Exeter app, iExeter,
which is available from the App Store and
Google Play. Keep it on your smartphone for
University information throughout the year
about your timetable, library, social activities,
and much more.
5
GETTING INVOLVED
Participating in activities on campus is a great
way of meeting people, making friends,
building networks, and maybe even adding
experiences and responsibility to your CV.
There are a huge amount of events taking
place across the University during Freshers’
Week, organised by the 61 clubs and societies
and the 44 sports clubs. Each society has at
least one activity planned, many of which are
free taster sessions.
All societies charge varying membership fees,
so why not try a free activity before you join?
You can join a student society online at any
point in the year by visiting the societies page
on FXU’s website: www.fxu.org.uk/sport_soc
You can read more about our arts and culture
and sport provision later in this guide.
6
ACADEMIC INDUCTION
Academic Induction is your core timetable
during Freshers’ Week, and your sessions may
run across the whole week. All other activities
must fit around these. Most societies put on
multiple events during Freshers’ Week and early
in your first term, so if there is a clash check the
online events guide to see when you can catch
your favourite society at another time.
You can view your personal Academic
Induction timetable via iExeter and exehub. If there are any issues with your timetable
please contact the Student Information Desk in Peter Lanyon Building.
Your Academic Induction will include:
Welcome from your Head of College/
Discipline
cademic support and representation in
A
your College
nderstand your programme structure U
and the year ahead
Meet your personal tutor
Meet your fellow students
Finalise your modules
F amiliarise yourself with your academic
building
The Business School
www.exeter.ac.uk/business/ugfreshers
www.exeter.ac.uk/business/pgfreshers
Accounting and Finance, Economics, Business,
Management, Marketing and Tourism
College of Humanities
www.exeter.ac.uk/humanities/freshers
Archaeology, Art History and Visual Culture,
Classics, Drama, English, Film, History, Liberal
Arts, Modern Languages and Theology
College of Social Sciences and
International Studies
www.exeter.ac.uk/socialsciences/freshers
Anthropology, Arab and Islamic Studies,
Law, Criminology, Philosophy, Politics and
International Relations, Sociology, Strategy and
Security Institute
College of Life and Environmental
Sciences
www.exeter.ac.uk/lifesciences/freshers
Biosciences, Geography, Psychology, Sport and
Health Sciences
College of Engineering, Mathematics
and Physical Sciences
www.exeter.ac.uk/emps/freshers
Computer Science, Engineering, Mathematics,
Natural Sciences, Physics and Astronomy
The University of Exeter Medical
School
www.exeter.ac.uk/medicine/freshers
Medical Sciences, Medicine, Medical Imaging
Flexible Combined Honours
www.exeter.ac.uk/fch/freshers
7
INFORMATION FOR INTERNATIONAL
AND EU STUDENTS
Studying abroad can be as challenging as it
is exciting. You can ask any questions at the
Compass, Student Information Service, based
in The Exchange. We encourage you to
participate fully in all Freshers’ Week activities.
This will help you learn about University life
during your first week.
More detailed information on the following
can be found at www.exeter.ac.uk/
internationalstudents/prearrival
We also recommend you request a Student
Mentor (available to undergraduate students) to
answer your questions and introduce you
to student life after Freshers’ Week. If you
haven’t requested one already please see
www.exeter.ac.uk/cornwall/support/mentors
SUPPORT AFTER FRESHERS’ WEEK
INTERNATIONAL STUDENT
CLEARANCE
(check your Welcome email from Admissions for information)
Your Welcome email from Admissions will
state whether you need to present original
documentation to the University prior to
completing online registration. International
Student Clearance will be held at the Student
Information Desk in Peter Lanyon Building.
ERASMUS, EXCHANGE AND
STUDY ABROAD STUDENTS
You may have paperwork from your home
university that needs to be signed. Please come
and see our Admissions Team Leader in the
Peter Lanyon Building (Monday – Friday 09:0017:00). If you need any further information
please come to the Student Information Desk
in the Peter Lanyon Building to speak to the
College administrator for your course.
Police Registration
Making a visa application
Opening a bank account
Health Centre registration
Your orientation to University doesn’t stop at
the end of Freshers’ Week. You might still have
lots of questions. Don’t worry; you can always
contact the International Student Support
Office at sid@exeter.ac.uk or visit the Student
Information Desk in Peter Lanyon Building.
www.exeter.ac.uk/internationalstudents
ENGLISH LANGUAGE COURSES:
A range of free academic and
general English courses for any
students whose first language is
not English are available.
languages@fxplus.ac.uk
ask.fxplus.ac.uk/languages
8
EDUCATION
The University of Exeter is an ambitious,
international university.
students attractive graduate employees and
investable entrepreneurs.
We have a strong tradition of providing
education of the highest quality, inspired by
world-leading research, which we deliver
from our campuses in the South West of
England and with partners across the world.
An active global citizen
Our graduates will leave the University of
Exeter with a commitment to actively engage
in society, an awareness of sustainability issues,
and an understanding of the cultures and views
of others in the world.
At the heart of our approach is a supportive
community and strong partnership between
our staff and our students that influences
every part of the Exeter experience and is
central to our success.
OUR MISSION
o create an educational experience for all
T
our students that is recognised globally as
exceptional and that equips our graduates to
make a positive difference in the world.
o enable our graduates to make that
T
positive difference, our students will develop
a range of attributes that prepares them for
future success. These attributes embody our
values, reflecting their student experiences
of learning with us.
A creative and enterprising team player
Exeter graduates will possess the creativity and
drive to inspire change, with an ability to work
collaboratively with the widest range of people,
whatever their chosen professions.
A leader able to effect change
All Exeter students will graduate with
experience of leading and effecting change,
empowering them to make a responsible
and sustainable difference as a future leader,
whatever the context.
confident, resilient and adaptable
A
individual
Exeter graduates will be equipped to be
effective and influential in any context, with the integrity, attitude, mental resourcefulness
and knowledge to succeed, regardless of
personal circumstance.
THE EXETER GRADUATE
YOUR FIRST YEAR AT EXETER
In addition to gaining expertise in their chosen
academic field, the Exeter Graduate will be:
Alongside immersing yourself within your
chosen discipline and studying for your degree,
we encourage you to join societies, volunteer,
develop professional skills and really engage
with the world beyond your studies.
A critical thinker and problem solver
The ability to think critically, analyse, and
challenge, is the essence of what makes Exeter
9
GRAND CHALLENGES
2016: WHICH CHALLENGE WILL
YOU CHOOSE?
Grand Challenges helps you engage with the real world,
doing something meaningful that you can be proud of. GRAND CHALLENGES PARTICIPANT
Yes, I was part of that and it was amazing!
www exeter.ac.uk/grandchallenges
GRAND CHALLENGES
Grand Challenges is an annual programme,
unique to the University, in which
undergraduate students work together in
interdisciplinary research groups, alongside
some of our top academics, to address some
of the greatest challenges of the 21st century.
From mental health to population pressures,
sustainable tourism to global security – and
many more – which Challenge will you choose?
You don’t need to have knowledge of these
subjects beforehand. Grand Challenges is a
great opportunity to pick a subject outside of
your area of study and add a new dimension
to your learning experience. Your contribution
to the programme will be recognised on your
degree transcript, you’ll receive a certificate of
participation and depending on your course
you may even have the option to take Grand
Challenges as a credit-bearing module.
@uofe_challenges
This is your chance to broaden your intellectual
horizons whilst meeting new people from
across the University, improving your
employability skills, as well as accessing the
vast range of resources available at Exeter.
Each Challenge is led by an academic who
specialises in the Challenge subject, and staff
are committed to sharing their knowledge and
expertise to support your research.
Grand Challenges offers a fun and inspiring
experience. Previously students have created
apps, built robots, performed plays, run social
media campaigns, lobbied politicians and gone
on to work with the Guild and University to
implement real change. Grand Challenges
2016: What impact will you have?
SAVE THE DATE
6-10 JUNE 2016
10
STUDENT FINANCE:
WHAT DO I NEED TO DO?
TUITION FEES
Tuition Fee Invoice will be displayed A
during online registration.
nce you have completed online registration,
O
you can check what you need to pay by
logging into exehub, clicking on the Finance
tab and viewing your ‘Statement of Account’.
ACCOMMODATION
ccommodation is operated jointly by
A
Falmouth University and the University of
Exeter through Falmouth Exeter Plus (FX
Plus). You can contact the Accommodation
Office using the details in the student
services directory on page 18.
Please note that for accommodation, all
three terms should be paid in full. The
deposit is refunded at the end of the
academic year.
HOW TO PAY FOR
ACCOMMODATION
Credit or debit card
nline at: https://paymentportal.falmouth.
O
ac.uk/accommodation.aspx
Telephone: 01326 259361
UK cheque or bank draft
In person at the Finance Office, Peter
Lanyon Building, Penryn Campus
Mail: Please make cheques payable to
‘Falmouth Exeter Plus’ and send to:
Finance Office, Falmouth University, Penryn Campus, Penryn, Cornwall TR10 9FE
If you would like to pay for your
accommodation via any other method of payment, including bank transfer, please
contact the Finance Office incometeam@
falmouth.ac.uk
HOW TO PAY FOR TUITION FEES
Credit or debit card
Online at: www.epay.ex.ac.uk
ecurrent Card Payments (RCP) pay in up
R
to six instalments online
elephone: 0300 5550444 (UK calls) or
T
+44 (0)1392 724724 (International calls)
Bank transfer – International students only
ia Western Union Business Solutions at:
V
www.geoforeducation.com/exeteruni
Bank transfer – UK and EU only
If you wish to pay from a UK or EU bank
account, please email sid@exeter.ac.uk for details
UK cheque or bank draft
In person at the Finance Office, Peter
Lanyon Building, Penryn campus
ail: please make cheques and drafts
M
payable to the ‘University of Exeter’ 11
+ The figure stated in your
accommodation contract
WHEN DO I NEED TO PAY?
TERM
TUITION FEES
ACCOMMODATION FEES
Autumn (Term 1)
21 September 2015 (50 per cent)
21 September 2015 +
Spring (Term 2)
4 January 2016 (50 per cent)
4 January 2016 +
Summer (Term 3)
N/A
25 April 2016 +
and send to: Cashiers Office, Northcote
House, The Queen’s Drive, Exeter, Devon EX4 4QJ
FAQS
What do I do if I haven’t received my government funding?
(Tuition fee loan, maintenance loan,
maintenance grant, etc.)
E nsure you have registered with the
University of Exeter
E nsure you have returned your ‘Student
Declaration’ to the relevant student funding
body www.gov.uk/student-finance
ontact the relevant student funding body
C
www.gov.uk/student-finance
Contact sid@exeter.ac.uk
What if I’m sponsored or have a
scholarship?
Sponsor (not the Student Loans Company)
lease provide the University of Exeter with
P
a copy of your financial letter or guarantee
by emailing sid@exeter.ac.uk
Scholarship
nce your scholarship award has been
O
confirmed by your College, you can check
your ‘Statement of Account’ by logging into
exehub and clicking on the Finance tab. If your scholarship does not appear within
10 days of accepting your award, please
contact sid@exeter.ac.uk
How do I ensure my bursary or
scholarship is paid?
E nsure that you have given consent to share your household income details with the relevant student funding body,
please call 0845 6034016
Ensure you register online
E nsure you add your bank details during
registration or via exehub account and click
on the Finance tab
* Please ensure the bank details you provide are correct as the
University of Exeter cannot be held responsible for payments
to incorrect bank accounts.
What financial support is available?
www.exeter.ac.uk/students/finance/
studentfunding
Hardship Funding
The Access to Exeter Bursary
ational College for Teaching and
N
Leadership Bursary (NCTL) – PGCE
students only
The National Scholarship Programme
University of Exeter scholarships
Part time work: speak to the Career Zone
12
SPORT
Cornwall offers amazing opportunities for sport
in the community, and especially on the water;
those eager to explore the options can join the
Falmouth and Exeter Sports Initiative – FLEXSI
– which provides access to an extensive range
of non-competitive sports activities from
archery to windsurfing. Prices for FLEXSI
Activities’ members are kept to a minimum and
substantially discounted, often free.
FACILITIES
Our facilities are available for all students to use
on a casual basis via pay as you go, or you can
join as a member. Our spacious and modern
campus Fitness Centre offers the latest sports
equipment, resistance and free weight areas.
Inductions, help and advice are available via
our friendly and fully qualified team of staff. We
also offer table tennis and an exercise studio.
Regular classes include spinning, yoga, pilates,
kettlebells, boxercise and zumba.
Our classes are excellent methods of keeping
fit, healthy and relaxed and are available
throughout the week. You can attend some
high or medium intensity sessions or relax and
completely chill out in the relaxation sessions
such as Yoga or Meditation.
STUDENT SPORT
Away from the gym, the campus has new one
and two-mile running routes, an orienteering
13
route and easy-to-use outdoor gym
equipment. We also have a multi-use games
area, which offers an all-weather, floodlit facility
for five-a-side football, hockey skills, and tennis.
FXU offer a wide range of student run
sports clubs, ranging from the competitive to
recreational and social. No previous sporting
experience is required to join any of our
clubs, which offer a welcoming and friendly
environment, training, and exciting social
events. Many clubs play in local leagues as
well as university-related competitions. FXU,
our Students’ Union, is registered with British
Universities and Colleges Sports (BUCS).
Water sports feature strongly in Cornwall;
it’s one of the best places in the country for
surfing and sailing, and the Penryn Campus has
great links with local water sports providers
and clubs, including traditional Cornish gigrowing clubs. The Cornwall-based surf team
has recently enjoyed consistent success in the
BUCS surf competitions, with the women’s
team winning the overall championship.
At the FXU Activities Office there is a range
of equipment available to hire. These include
surf boards, rounders kits, volleyballs, and
badminton and tennis rackets.
Our contact details are listed in the student
services directory on page 20.
14
ARTS AND CULTURE
ART
Cornwall has attracted artists for generations.
Living in an area with a big art student population
guarantees loads of exciting art events all year
round, with many taking place on campus.
Nearby Falmouth also has many galleries and
studios to inspire you. Further afield, there’s
Tate St Ives as well as many galleries throughout
Cornwall, particularly around Penzance and
Newlyn.
FILMS, PERFORMANCE AND COMEDY
The Performance Centre on campus provides
purpose-built facilities for students and visiting
performers. There’s also a cinema on campus.
Falmouth has the five-screen Phoenix Cinema,
along with The Poly, which offers film, theatre,
comedy and other events. The Minack, a theatre
cut out of the cliffs at Porthcurno, is as striking
as it sounds. The internationally-renowned
Kneehigh Theatre offers ground-breaking work,
and Truro’s Hall for Cornwall hosts national
music, comedy, dance and theatre tours.
MUSIC
In addition to the on-campus venue – The
Stannary – the Eden Project’s annual Eden
Sessions bring high profile artists to Cornwall
every year. Falmouth’s Princess Pavilion hosts
national and local musicians and the town’s many
bars and pubs also feature lots of live music.
15
ACCELERATE
The Accelerate system is a new, innovative
way for you to engage with your teaching and
learning and provide feedback both during and
after modules.
It not only offers a quick and easy way for you
and your lecturers to engage in dialogue about
your learning but you can also comment and
raise questions about your modules. This may
include problems with teaching or assessment,
or general questions about the material. Both
staff and students are able to respond to
questions and help each other, and you will be
able rate questions and comments to identify
the most useful questions and answers.
Accelerate enables you to:
Use mobile devices to submit feedback
anywhere, anytime
Create a dialogue with your lecturers and
peers through in-module, online discussion
Submit end of module feedback to help
improve teaching
Make a positive impact on your learning
environment
Please note that for 2015-16 you will only
be able to feedback during your module if
your module lead has chosen to activate this
new function. If this function is active your
module lead will inform you of this.
16
UNIVERSITY STUDENT
SERVICES DIRECTORY
STUDENT INFORMATION DESK (SID)
Based in the Peter Lanyon Building, SID is open five days a week, 09:00-17:00 Monday to Friday
Access SID through the student portal:
exehub.exeter.ac.uk
www.exeter.ac.uk/sid
ASK: ACADEMIC SKILLS
The ASK Academic Skills team
offer advice on the skills required
for academic study.
We can provide advice about:
Essays, dissertations, reports
Journals and reflective writing
R
eading efficiently and making
useful notes
Understanding research
G
etting organised and keeping on track
Referencing
Presentation skills
Dealing with exams
You can book a one-to-one via:
ask.fxplus.ac.uk
ask@fxplus.ac.uk
01326 370438
ACCESSIBILITY TEAM Accessibility Advisors help, support and provide advocacy for students with disabilities,
physical, sensory, mental health
and long term health conditions,
and those with Specific Learning
Difficulties (SpLDs) including
Dyslexia and Dyspraxia. We will also advise students on
eligibility and claiming Disabled
Students Allowance (DSA).
0300 5550444
sid@exeter.ac.uk
www.exeter.ac.uk/cornwall/
support/accessibility
01326 370460 or email
accessibility@fxplus.ac.uk
ACCOMMODATION
SERVICES
If you are living in University
residences, please read your
Resident’s Handbook. If you are
living in Glasney Student Village a copy can be found in your kitchen or online at www.fxplus.ac.uk/live
For those based at The Sidings,
you will have been sent a copy via
email. The Handbook gives details
of how to report any problems
you have and the regulations for
your residence as well as the
support services available; you
can contact a member of the
team 24 hours a day, seven days
a week on the phone number
below. If you are still looking for
accommodation, contact us to
get up-to-date information about
options in both University and
private sector accommodation.
www.fxplus.ac.uk/live
01326 253503 or email
accommodation@fxplus.ac.uk
CAREER ZONE
Find work experience, internships,
part time jobs, sign up for
employability events, book a
guidance appointment with a
Careers Consultant, and access
careers resources.
Open five days a week throughout the year.
www.exeter.ac.uk/careers
www.exeter.ac.uk/careers/
about/comeandseeus-cornwall
01326 253735
CAMPUS SECURITY
Security can be contacted
during office hours via Campus
Reception on extension 4444.
Between 17:30 and 20:30
security personnel are based
within the Campus Reception and can be contacted via
telephone on 07768 557779.
THE COMPASS
The Compass – Student
Information Service – is a
reassuring port of call for you
when you need information
and support. You can visit the
Compass desk in The Exchange
and ask us anything! Our friendly
17
team of advisors are well-trained
to answer questions, unpick
complex queries and refer you to
the right team when you need more in-depth advice.
thecompass@fxplus.ac.uk
www.exeter.ac.uk/cornwall/
support/thecompass
COUNSELLING
(see Wellbeing Services)
DIGNITY AND RESPECT ADVISORS
Everyone should be treated
with dignity and respect and
the University’s network of
Dignity and Respect Advisers can
provide support and guidance
on a confidential and informal
basis to any student experiencing
harassment or bullying.
environment for all our students
very seriously.
www.exeter.ac.uk/equality or
phone 01392 722037
FXU
Services include Student Voice
and Course representatives,
Sports and Societies, Volunteering,
Raise and Donate (RAD), Advice,
Student Welfare and Events.
www.fxu.org.uk or phone
01326 255861
INTERNATIONAL STUDENT
SUPPORT OFFICE (ISSO)
ISSO can help with immigration
and visa advice, working during
and after your studies, bringing
your family to the UK and living
here, as well as assisting in cultural
events on campus.
www.exeter.ac.uk/equality/
dignity
www.exeter.ac.uk/
internationalstudents
ENGLISH LANGUAGE
COURSES
08444 724724 or email sid@exeter.ac.uk
We offer free Academic and
General English courses for
students with English as a second
language. The Academic English
classes are subject -specific
and focus on the language and
assessments of departments. You
can also book individual tutorials
to discuss pieces of work. Find
us at: The ASK Office, Tremough
House, Penryn Campus.
http://ask.fxplus.ac.uk/languages
01326 370438 or email
languages@fxplus.ac.uk
EQUALITY AND DIVERSITY
We take our responsibility to
create a safe and welcoming
IT SERVICE DESK
A professional front line service to help you with your studies by providing the IT resources and support for your needs. Our
Service Desk team are your first
point of call for any query relating
to your computer, software,
hardware, applications, printing,
email and any other IT query you
may have. We are available seven
days a week, with an out-of-hours
service also available.
www.fxplus.ac.uk/study
01326 213822 or email
servicedesk@fxplus.ac.uk
LIBRARY
Our libraries are here to support
your studies, with dedicated
subject staff to help. You have
access to a wide range of
electronic, digital and print
resources including books,
journals, multimedia, archives
and special collections. There is a
choice of study spaces including
group, quiet and silent, and all
with wifi enabled. Penryn Campus library opens 24/7 during term time.
www.exeter.ac.uk/cornwall/
facilities/library
01326 370441 or email library@fxplus.ac.uk
LIVING SUPPORT TEAM
The team can support, advise and point you in the right
direction with all sorts of issues
such as general student life,
academic issues, how you are
feeling and issues you may be
facing, living in the community,
personal relationships and any
general worries. If you need
to understand your options,
are concerned about your
own welfare or the welfare or
behaviour of others around you,
then the Living Support Team are here for you.
www.exeter.ac.uk/cornwall/
support/living_support_
wellbeing
01326 370460 or email livingsupport@fxplus.ac.uk
18
MODERN LANGUAGES
We offer a range of evening
courses in Modern Foreign
Languages, with classes suitable
for all levels and abilities, from
complete beginners to advanced.
www.fxplus.ac.uk/study/
modern-foreign-languages
MULTIFAITH CHAPLAINCY
Our Chaplainly team provide
spiritual and emotional support to
all students regardless of their faith
background. The Oasis Room is
available for quiet time, meditation
and prayer.
www.exeter.ac.uk/cornwall/
support/chaplaincy
01326 370744 or email
multifaithchaplaincy@
fxplus.ac.uk
levels and ability, to participate in
sport and physical activity.
www.fxplus.ac.uk/enjoy/
sports-recreation
FXU Sport
www.fxu.org.uk/sport_soc
or phone 01326 255861
STUDENT FINANCE
www.exeter.ac.uk/students/
finance
NHS Medical Advice Line 111
Out of hours GP Service 0300 5550444 (UK calls) or
+44 (0)1392 724724
(International calls) or email sid@exeter.ac.uk
Incidents of discrimination can be
reported via the online Reporting
Incidents of Discrimination form.
01326 372502 or email docs@penryn.co.uk
Cornwall offers amazing
opportunities for sport in the
community, and especially on the
water; those eager to explore
the options can join the Falmouth
and Exeter Sports Initiative –
FLEXSI – which provides access
to an extensive range of noncompetitive sports activities from
archery to windsurfing.
Our Fitness Centre provides
opportunities for students, staff
and the wider community, of all
EMERGENCY CONTACT
NUMBERS
If you are experiencing a serious,
genuine emergency only, contact
the Police, Fire, Ambulance or
Coast Guard by phoning: 999.
Alternatively, contact Campus
Security on 4444 or 07768
557779 for assistance.
STUDENT HEALTH CENTRE
SPORT
01326 370460 or email
studentservices@fxplus.ac.uk
Information on tuition and
accommodation fees, payment
due dates, making payments
to the University of Exeter, and
details of the financial support you
may be eligible to receive.
REPORTING
DISCRIMINATION
www.exeter.ac.uk/
reportingdiscrimination
www.exeter.ac.uk/cornwall/
support/living_support_
wellbeing
Penryn Surgery
(evenings and weekends)
0845 6710270
Gas leak
Transco: 0800 111999
Electrical supply failure
Western Power Distribution:
0800 365900
Water supply failure
TRAVEL AND SUSTAINABILITY
South West Water: 0800 1691144
We live in a beautiful part of the
UK and we need to keep it that
way. Advice and information on
sustainable and cheaper travel
options, recycling, events and
volunteering.
Samaritans
www.exeter.ac.uk/sustainability
08457 909090
01392 725604
WELLBEING SERVICES
Our Wellbeing Workers will
work with students to promote
better mental health and
will support you if you are
experiencing anxiety, stress and
other mental health problems.
If you are feeling depressed,
despairing or suicidal for whatever reason, the Samaritans
are available to talk and provide support.
OUTSIDE AGENCIES
Student Finance England www.sfengland.slc.co.uk
19
CHECKLISTS
First few days
Collect room key
Collect your Unicard from SID in
Peter Lanyon Building
Download iExeter to your smartphone
Complete online registration
Visit the Student Information Desk
in Peter Lanyon Building
Pay your University fees
First week
Visit the library
Set your preferences in My Career Zone
Register with the Health Centre
Check your computer for virus protection
Get your Fitness Centre membership
Contact Accessibility if you need disability
support
www exeter.ac.uk/studentchecklist
Log in to exehub, the student portal and
check your University email account
Provide the University with your
term-time address (if in private
accommodation)
International Student extras
Attend International Student Clearance
(stated if required in Welcome email)
Attend Police Registration (if required on
your visa)
Open a bank account
Sign up for a Student Mentor (UG only)
www.exeter.ac.uk/newstudents
2015AS034
Find us on Facebook and Twitter:
www.facebook.com/exeteruni
www.twitter.com/uniofexeter