POST FRESHERS’ WEEK EDITION
NEW STUDENTS’
GUIDE 2014
Welcome to the New Students’ Guide, which we have put together to help you navigate your first weeks as a student at the University of Exeter. This guide has been developed for those
arriving outside freshers’ week. Please take the time to read everything here, work through the
checklist inside the back cover, and keep this guide for future reference.
We also recommend you take time to look at www.exeter.ac.uk/newstudents which has lots more information for new students. Have a great start to your time here at the University!
CONTENTS
Welcome from the Vice-Chancellor 1
Your first year at Exeter 10-11
Freshers’ Week at a glance 2-3
Student Finance 12-13
Arrivals weekend, settling in, necessary administration
4-5
Sport 14-15
Arts and Culture 16-17
Supporting you at Exeter 6-7
Student Services Directory
18-20
Academic Induction 8
Checklists 21
Information for non-UK students 9
1
WELCOME TO THE
UNIVERSITY OF EXETER
I’m delighted that you have chosen to study with us, and
congratulations on getting a place! This is a very exciting time to be
at the University of Exeter. We were named Sunday Times University
of the Year for 2012/13, and ranked 8th in the Times and Sunday Times league
table. We are also ranked 10th in the Complete University Guide, and are in the
top one per cent of universities in the world. Our students work very hard to earn
a place on our programmes, so well done!
I appreciate that there is a lot for you to take in
when you first arrive, which is why we created
this booklet and the New Students section on our
website. I hope that you find this time useful. Our
campuses are truly wonderful places to live and
study, with some of the best facilities and support
of any university in the UK, and they provide a
friendly and welcoming atmosphere, innovative
programmes and a great student experience.
Don’t hesitate to make full use of our experienced
staff that can help with your transition into
university life. For new undergraduates, two key
dates for your calendar are Week 6 and Grand
Challenges. Events in Week 6 (27 – 31 October)
help you engage with our academic community,
broadening your understanding of research, and
giving you chance to ask questions of second-andthird-year students.
Grand Challenges is the summer showpiece
conclusion to your first year. It’s a unique
chance to collaborate with top academics and
industry experts in finding solutions to the
world’s problems, and will hone the skills you’ve
developed during the year as well as introducing
you to many more.
On behalf of all my colleagues I hope that you
will have a truly wonderful time here. We look
forward to supporting you to achieve the highest
academic standards in your chosen programme,
and your hopes and aspirations for the future.
PROFESSOR SIR STEVE SMITH
VICE-CHANCELLOR AND CHIEF EXECUTIVE
2
YOUR FIRST
WEEK AT A GLANCE
ACADEMIC
INDUCTION
Visit your college administration office
Arrange to meet your
Supervisor/Personal Tutor
Visit the library
Complete module selection if you
haven’t already done so
ARRIVE AND SETTLE IN
Collect your accommodation keys
Collect your UniCard from SID in the Forum
or SID at St Luke’s
Get to know your accommodation
and your neighbours
Familiarise yourself with the campus and city
Remember to call home
ADMINISTRATION
Activate your IT account
Online University registration before 3 October
Complete and return room inventory
Download iExeter to your smartphone
Pay your fees
INTERNATIONAL STUDENTS
International Student Clearance
Police Registration
Open a bank account
Register with Student
Health Centre
3
FIND OUT MORE
ABOUT UNIVERSITY
SUPPORT SERVICES
Book a Late Arrivals Orientation meeting
Register with AccessAbility if necessary
Are you ready to study? Look at ELE
BE READY TO
STUDY ON DAY
1 AND ENJOY
YOUR FIRST
YEAR AT EXETER
Register with the Career Zone
Familiarise yourself with exehub
GET TO KNOW
SOME PEOPLE AND
HAVE SOME FUN
Join a Student Society or try volunteering
through the Students’ Guild
Join the Sports Centre
Get involved in Arts and Culture
Join societies and sports clubs
4
YOUR FIRST FEW DAYS
SETTLING IN
Starting a new course or joining university for
the first time can take some adjustment, no
matter where you are from or at what stage in
your life you are.
You’re probably fed up with everyone telling
you that university was the best time of their
lives. Yes, it can be great but the first few days
and weeks can be a rollercoaster of emotions.
You arrive with a suitcase full of stuff and a
head full of expectations. You’re surrounded
by new people who are all trying to make an
impression. It may look as if everybody else
knows what they’re doing, but many don’t.
If you are thriving in this environment then
that’s fantastic. But if you’re not, please don’t
worry; you’re not alone. You don’t have to
make all your new friends in the first few days.
You don’t need to have all your timetable
and classes sorted out straight away, and you
definitely don’t have to know everything by the
end of Freshers’ Week. Transition can take time
and it isn’t a process you can rush.
It’s important to us that you feel settled and
secure throughout your time studying with us.
However, there are some things you must do
as a new student. If you feel overwhelmed in
the first few days, then concentrate on getting
these things done, and the rest can wait:
Visit your college administration office
Meet your supervisor or Personal Tutor
There are plenty of support services to help
you. You can access them via email, web, or
personal appointments. See the list on p18.
IEXETER
If you have a smartphone you can download
our free University of Exeter app, iExeter,
which is available from the App Store and
Google Play. Keep it on your smartphone for
University information throughout the year
about your timetable, library, social activities,
and much more.
5
GETTING INVOLVED
Participating in activities on campus is a great
way of meeting people, making friends, building
networks, and maybe even adding experiences
and responsibility to your CV. There are a
huge number of events taking place across the
university throughout the year, organised by
the 170 clubs and societies and the 49 sports
clubs. Our societies are open to students at
every level.
All societies charge varying membership fees. You can join a student society online at any point in the year by visiting the societies page on the Guild’s website:
www.exeterguild.com/societies
You can read more about our arts and culture and sport provision later in this guide.
8
ACADEMIC INDUCTION
It is important that you understand how your
Academic College can support your learning
at Exeter as a new student. Please go to your
college administration office as soon as possible
after arrival. They will be able to provide advice
on the following:
Meeting your Supervisor/Personal Tutor
Understanding your programme structure
and the year ahead
Finalise your modules
Academic support and representation in
your College
Your academic building
The Business School
www.exeter.ac.uk/business/ugfreshers
www.exeter.ac.uk/business/pgfreshers
Accounting and Finance, Economics, Business,
Management, Marketing and Tourism
College of Humanities
www.exeter.ac.uk/humanities/freshers
Archaeology, Art History and Visual Culture,
Classics, Drama, English, Film, History, Liberal
Arts, Modern Languages and Theology
College of Social Sciences and
International Studies
www.exeter.ac.uk/socialsciences/freshers
Anthropology, Arab and Islamic Studies,
Law, Criminology, Philosophy, Politics and
International Relations, Sociology, Strategy and
Security Institute
College of Life and Environmental
Sciences
www.exeter.ac.uk/lifesciences/freshers
Biosciences, Geography, Psychology, Sport and
Health Sciences
College of Engineering, Mathematics
and Physical Sciences
www.exeter.ac.uk/emps/freshers
Computer Science, Engineering, Mathematics,
Natural Sciences, Physics and Astronomy
The University of Exeter Medical
School
www.exeter.ac.uk/medicine/freshers
Medical Sciences, Medicine, Medical Imaging
Flexible Combined Honours
www.exeter.ac.uk/fch/freshers
9
INFORMATION FOR INTERNATIONAL
AND EU STUDENTS
Studying abroad can be as challenging as it is
exciting. You can ask any questions at SID,
based in the Forum or at St Luke’s.
We also recommend you request a Global
Chum mentor to answer your questions and
introduce you to Exeter life after your arrival.
INTERNATIONAL STUDENT
CLEARANCE
Your Welcome email from Admissions will
state whether you need to present original
documentation to the University prior to
completing online registration. Please present
your documents to the Admissions Office, 8th
floor Laver Building.
ERASMUS, EXCHANGE AND
STUDY ABROAD STUDENTS
You may have paperwork from your home
university that needs to be signed. Please leave
this with the Incoming Study Abroad Team, 8th
floor Laver Building.
More detailed information on the following
can be found at www.exeter.ac.uk/
internationalstudents/prearrival
Police Registration
Making a visa application
Opening a bank account
Student Health Centre registration
SUPPORT AFTER YOUR FIRST WEEK
Your orientation to Exeter doesn’t stop at the
end of your first week. You might still have
lots of questions. Don’t worry; you can always
contact the International Student Support
Office at sid@exeter.ac.uk They will also be
able to answer any UK immigration questions
you may have.
You will receive a monthly e-newsletter
called ‘Your International News’. Please read
it thoroughly for updates and news relevant
to non-UK students. There are lots of
opportunities for you to get involved and meet
people at Exeter as well as our exciting cultural
programme on campus.
www.exeter.ac.uk/internationalstudents
10
EDUCATION AT EXETER
The University of Exeter is an ambitious,
international university.
students attractive graduate employees and
investable entrepreneurs.
We have a strong tradition of providing
education of the highest quality, inspired by
world-leading research, which we deliver
from our campuses in the South West of
England and with partners across the world.
An active global citizen
Our graduates will leave the University of
Exeter with a commitment to actively engage
in society, an awareness of sustainability issues,
and an understanding of the cultures and views
of others in the world.
At the heart of our approach is a supportive
community and strong partnership between
our staff and our students that influences
every part of the Exeter Experience and is
central to our success.
OUR MISSION
o create an educational experience for all
T
our students that is recognised globally as
exceptional and that equips our graduates to
make a positive difference in the world.
o enable our graduates to make that
T
positive difference, our students will develop
a range of attributes that prepares them for
future success. These attributes embody our
values, reflecting their student experiences
of learning with us.
A creative and enterprising team player
Exeter graduates will possess the creativity and
drive to inspire change, with an ability to work
collaboratively with the widest range of people,
whatever their chosen professions.
A leader able to effect change
All Exeter students will graduate with
experience of leading and effecting change,
empowering them to make a responsible
and sustainable difference as a future leader,
whatever the context.
confident, resilient and adaptable
A
individual
Exeter graduates will be equipped to be
effective and influential in any context, with the
integrity, attitude, mental resourcefulness and
knowledge to succeed, regardless of personal
circumstance.
THE EXETER GRADUATE
YOUR FIRST YEAR AT EXETER
In addition to gaining expertise in their chosen
academic field, the Exeter Graduate will be:
Alongside immersing yourself within your
chosen discipline and studying for your degree,
we encourage you to join societies, volunteer,
develop professional skills and really engage
with the world beyond your studies.
A critical thinker and problem solver
The ability to think critically, analyse, and
challenge, is the essence of what makes Exeter
11
GRAND CHALLENGES
2015: WHICH CHALLENGE WILL
YOU CHOOSE?
Grand Challenges helps you engage with the real world,
doing something meaningful that you can be proud of. Yes, I was part of that and it was amazing!
PARTICIPANT FROM GROWTH OR CONSERVATION CHALLENGE, GRAND CHALLENGES 2013
www exeter.ac.uk/grandchallenges
GRAND CHALLENGES
Grand Challenges is a programme unique to
Exeter in which undergraduate students work
together in interdisciplinary research groups,
alongside some of our top academics, to
address some of the greatest challenges of the
21st century.
A range of Challenges are available to
undergraduate students, and you don’t need to
have knowledge of these subjects beforehand.
Grand Challenges is a great opportunity to pick
a subject outside of your area of study and add
a new dimension to your learning experience.
In previous years, students from a range of
disciplines have studied topics like climate
@uofe_challenges
change, conservation, mental health and global
strategy and security. Activities have included
zoo trips, art installations, designing robots,
filmmaking and many more.
It’s a great opportunity to broaden your
intellectual horizons whilst meeting new people from other subjects, as well as
accessing the vast range of resources available
at Exeter that you might not come across as
part of your degree.
12
STUDENT FINANCE:
WHAT DO I NEED TO DO?
TUITION FEES
HOW CAN I PAY?
Tuition Fee Invoice will be displayed during
A
online registration
Credit or debit card
Online at: www.epay.ex.ac.uk
nce you have completed online
O
registration, you can check what you need
to pay by logging into exehub, clicking on
the Finance tab and viewing your ‘Statement
of Account’.
ecurrent Card Payments (RCP) pay in up
R
to six instalments online
elephone: 0300 555 0444 (UK calls) or
T
+44 (0) 1392 724724 (International calls)
Bank transfer – International students only
ACCOMMODATION
If you have not completed online
registration, the amount to be paid can be found on your accommodation contract. If you have paid a £300 deposit, please remember to reduce your Term 2 and 3 accommodation payment by £150 each.
ia Western Union Business Solutions at:
V
www.geoforeducation.com/exeteruni
Bank transfer – UK and EU only
If you wish to pay from a UK or EU bank
account, please email sid@exeter.ac.uk for details
UK cheque or bank draft
nce you have completed online
O
registration, you can check what you need
to pay by logging into exehub, clicking on
the Finance tab and viewing your ‘Statement
of Account’.
WHEN DO I NEED TO PAY?
ail: please make cheques and drafts
M
payable to the ‘University of Exeter’ and
send to: Cashiers Office, Northcote House, The Queen’s Drive, Exeter, Devon, EX4 4QJ
+ The figure stated in your
accommodation contract
# applies to 51 week contracts only
TERM
TUITION FEES
ACCOMMODATION FEES
Autumn (Term 1)
22 September 2014 (50 per cent)
22 September 2014 +
Spring (Term 2)
5 January 2015 (50 per cent)
5 January 2015 +
Summer (Term 3)
N/A
27 April 2015 +
Vacation (Term 4)
N/A
15 June 2015 + #
13
FAQS
What do I do if I haven’t received my government funding?
(Tuition fee loan, maintenance loan,
maintenance grant, etc.)
E nsure you have registered with the
University of Exeter
E nsure you have returned your ‘Student
Declaration’ to the relevant student funding
body www.gov.uk/student-finance
ontact the relevant student funding body
C
www.gov.uk/student-finance
Contact sid@exeter.ac.uk
What if I’m sponsored or have a
scholarship?
Sponsor (not the Student Loans Company)
lease provide the University of Exeter with
P
a copy of your financial letter or guarantee
by emailing sid@exeter.ac.uk
Scholarship
nce your scholarship award has been
O
confirmed by your College, you can check
your ‘Statement of Account’ by logging into
exehub and clicking on the Finance tab. If your scholarship does not appear within
10 days of accepting your award, please
contact sid@exeter.ac.uk
How do I ensure my bursary or
scholarship is paid?
E nsure that you have given consent to share your household income details with
the relevant student funding body; to check you have given permission please call 0845 6034016
Ensure you register online
E nsure you add your bank details during
registration or via exehub account and click
on the Finance tab
* Please ensure the bank details you provide are correct as the
University of Exeter cannot be held responsible for payments
to incorrect bank accounts.
What financial support is available?
www.exeter.ac.uk/students/finance/
studentfunding
Hardship Funding
The Access to Exeter Bursary
ational College for Teaching and
N
Leadership Bursary (NCTL) – PGCE
students only
The National Scholarship Programme
University of Exeter scholarships
14
SPORT AT THE
UNIVERSITY OF EXETER
The University of Exeter is home to some of
the best sports facilities in the South West. In
excess of £20 million has been invested in our
sporting provision at the Sports Park and St
Luke’s Sports Centre, to provide opportunities
for all students to participate in sport and other
recreational activities.
Facilities across both of our Exeter campuses
include gyms, exercise studios, the Devon
Cricket Centre, Exeter Tennis Centre, squash
courts, sports halls, all-weather astro-pitches,
grass pitches, a short-game golf area, and
indoor and outdoor swimming pools.
Over the last 12 months the Sports Park on
Streatham Campus has dramatically expanded
following the construction of the Russell Seal
Fitness Centre. The fully equipped 200-station
facility is at the zenith of health and fitness
technology, providing one of the best gym
spaces in the country.
FACILITIES
Our facilities are available for all students to use
on a casual basis, with personal training and
coaching also available for those who want to
develop and learn under the guidance of an
expert coach.
STUDENT SPORT
Exeter has an outstanding reputation for sport across the board, finishing 6th in the
2013/2014 British Universities and Colleges
Sport (BUCS) national rankings. The Athletic
Union oversees and manages the running of
our 49 student sports, each of which are open for any student to join.
The Athletic Union handbook in your welcome
pack provides information about each of these
clubs and their training times.
Intramural Sport (or IMS) also provides
recreational leagues in a variety of sports
designed to encourage participation and is
open to all students with teams usually
representing halls, subject groups, societies or
groups of friends. Different leagues run every
term and can include football, touch-rugby,
rounders, hockey, netball, and more, allowing
total beginners the chance to compete in
friendly competition.
COACHING
Our coach education programme continues
to expand year on year, offering a variety
of key vocational courses that can increase
employability within the sports industry. Every
15
year we work with national governing bodies
of sport to create 100s of qualified student
coaches, instructors and lifeguards, introducing
new coaching courses at the request of
students and clubs.
The acclaimed Sports Volunteering Scheme
also works with local schools and clubs to
give students a chance to gain “on the job”
experience of coaching in after school clubs and
PE lessons, whilst earning discounts off their
next qualification.
WELLBEING
Student wellbeing is at the heart of the
University of Exeter’s ethos. Our GP referral
programme provides free personal training
and facility access to students with special
physical and mental health needs. We continue
to develop our wellness and Healthy Halls
schemes to provide free activities to students,
including yoga, Pilates, running and walking
groups on a weekly basis, whilst working with
the International Office, Student Counselling
Service, Wellbeing Centre and Health Service
to create new ways to promote physical and
mental health.
For further information on any aspect of
sport at the University of Exeter, please
visit our website www.exeter.ac.uk/sport
email exetersport@exeter.ac.uk, or
call 01392 724452.
16
ARTS AND CULTURE
The University of Exeter has a strong Arts
and Culture programme which offers a range
of events, performances, exhibitions, talks
and opportunities for you. We are online, on
campus, and open to all. The Arts and Culture
team forms a hub for all creative activities at
the University of Exeter. Last year we saw
hundreds of different events happening in the city and on campus. From improvised
theatre, to community gardening and fine art
exhibitions, we are open to all ideas and are
here to support and develop the creative ideas and ambitions of the staff and students at the University.
If you want to get a taste of what is
available check out our website
www.artsandcultureexeter.co.uk which is the best source of information for all
cultural and creative events that we promote,
develop and support. You will find event
listings, volunteering opportunities,
competitions and details of the permanent
sculpture collection on campus.
The cultural offer at the University is very
diverse, and includes: the Exeter Northcott
Theatre, The Great Hall (for music), the Forum
Auditorium, Kay House Duryard Music Facility,
17
the Bill Douglas Cinema Museum, a sculpture
trail and fine art collection, and a number of
gallery spaces.
We also have a dedicated Music Office, based
at Kay House Duryard, which promotes and
supports music for all students and staff. It
enables extra-curricular music-making and
offers brilliant facilities and expertise to make
your musical projects and ambitions a reality.
See www.exeter.ac.uk/music for further
details. Whether you are looking for music
lessons, hiring a space to practise and perform
in, or just a place to meet like-minded people,
the Arts and Culture team are here to support you.
Organising and supporting events across the
University takes a lot of teamwork and we
welcome student volunteers to join us and gain
experience in creative events management.
Please get in touch with us if you would like to
get involved.
artsandculture@exeter.ac.uk
18
UNIVERSITY STUDENT
SERVICES DIRECTORY
STUDENT INFORMATION DESK (SID)
Contact SID for appointments and information on the following services:
AccessAbility, Accommodation, Career Zone, Chaplaincy, International Students Support Office,
IT Help Desk, Registry Services, Study Skills, Student Finance, Wellbeing Services.
You can also order official student letters, pay your fees, ask a question and much more in person or online.
SID is open six days a week, 08:00-20:00 Monday to Friday and 10:00-15:00 on Saturdays during term time.
Out of term time 09:00-18:00 Monday to Friday.
Access SID through the student portal:
exehub.exeter.ac.uk
www.exeter.ac.uk/sid
STUDENT ENGAGEMENT
AND SKILLS
The Student Engagement and
Skills team offer support for all
students who wish to improve
their personal, professional and
academic skills, through lectures,
workshops and peer support
programmes in Colleges and
interactive online resources on
Exeter’s Learning Environment
(ELE).
www.exeter.ac.uk/
student-skills-development
01392 725721
ACCESSABILITY (disability support)
AccessAbility offers individual
support for students with specific
learning or physical difficulties
or ongoing health conditions;
0300 5550444
sid@exeter.ac.uk
the service also offers screening
for dyslexia and dyspraxia and
diagnostic and support needs
assessments. In addition,
AccessAbility also provides
support in applying for the
Disabled Students’ Allowance and
open access PC software.
Life Team is available to help
you throughout your time
here. If you are still looking for
accommodation, contact us to
get up-to-date information about
the options available to you in
both University and private sector
accommodation.
Please register at:
www.exeter.ac.uk/
accommodation
www.exeter.ac.uk/accessability
0300 5550444 or through exehub
0300 5550444 or through exehub
ACCOMMODATION AND
RESIDENCE LIFE TEAM
ARTS AND CULTURE
If you are living in University
residences, please read your
Guide to Services and Facilities
which you can find in your
welcome pack when you first
arrive. This guide gives details
of how to report any problems
you have and the regulations for
your residence. The Residence
Get involved with theatre, art,
music and dance on campus
through a programme of student
and public engagement. Find out
what’s on at the University on our
website
www.artsandcultureexeter.co.uk
19
CAREER ZONE
Search for jobs online, sign up
for employability events, find
volunteering and internship
opportunities, book appointments
with careers consultants, and
much more.
www.exeter.ac.uk/careers/
newstudents
01392 724493
CHAPLAINCY
DIGNITY AND RESPECT ADVISORS
proficiency in...’ your language
named in your degree.
Everyone should be treated
with dignity and respect and
the University’s network of
Dignity and Respect Advisers can
provide support and guidance
on a confidential and informal
basis to any student experiencing
harassment or bullying.
www.exeter.ac.uk/flc
www.exeter.ac.uk/equality/
dignity
The Chaplaincy Team covers
seven faiths and serves all
members of the University,
staff and students, regardless of
their faith background, offering
hospitality, confidential support
and pastoral listening.
EQUALITY AND DIVERSITY
www.exeter.ac.uk/chaplaincy
01392 723649/725858 or email chaplaincy@exeter.ac.uk
ESTATE PATROL
AND SECURITY
COMMUNITY RELATIONS
University security is available 24 hours a day
Our Community Liaison Officer
and Student Community Wardens
offer support for students
living off campus in private
accommodation. Collect a copy of our ‘Community Guide’ from
the Student Information Desk in
the Forum. It’s important that we respect our neighbours and be aware of late night noise as this can be a real problem for
young families.
www.exeter.ac.uk/
communitywardens
01392 726252 or email
streetwise@exeter.ac.uk
COUNSELLING
(see Wellbeing Services)
01392 724306 or email
languages@exeter.ac.uk
INTERNATIONAL STUDENT
SUPPORT OFFICE (ISSO)
ISSO can help with immigration
and visa advice, working during
and after your studies, bringing
your family to the UK and living
in Exeter, as well as assisting in
cultural events on campus.
We take our responsibility to
create a safe and welcoming
environment for all our students
very seriously.
www.exeter.ac.uk/
internationalstudents
www.exeter.ac.uk/equality
IT HELPDESK
01392 722037
Supporting all your University IT needs
01392 723999 (internal phone: 3999)
FAMILY CENTRE
Care and education for children
from six weeks to five years of
age. Apply early as places are in
demand.
www.exeter.ac.uk/staff/
services/family
01392 725416 or email
familycentre@exeter.ac.uk
FOREIGN LANGUAGE
CENTRE (FLC)
The FLC offer a wide range of
credited undergraduate modules
and non-credit-bearing evening
classes. You can even get ‘with
0300 5550444 or through exehub
www.exeter.ac.uk/it/helpdesk
01392 723934 or through exehub
LIBRARY
Our libraries support your
studies and research. We offer
extensive digital resources, books,
journals, a variety of study spaces,
and special collections, We are
open 24/7 with wifi throughout,
computers, print and self-service
equipment.
www.exeter.ac.uk/library
01392 723867 or email library@exeter.ac.uk
MUSIC OFFICE
There is a flourishing
extracurricular music scene at
Exeter with 30 official music
societies, numerous small groups
and ensembles and over 2,000
active musicians.
20
The Music Office supports
student-led endeavours through
a grant system to music societies
and to individuals by offering the
opportunity to audition to receive
instrumental, vocal, composition
or sound engineering lessons.
www.exeter.ac.uk/music
01392 723042 or email music@exeter.ac.uk
REPORTING
DISCRIMINATION
Incidents of discrimination can be
reported via the online Reporting
Incidents of Discrimination form.
www.exeter.ac.uk/
reportingdiscrimination
RETAIL AND FOOD
Full list of University run shops and
food outlets
www.exeter.ac.uk/retailoutlets
SPORT
All abilities are welcome to enjoy our excellent facilities
and services which include:
inter-university sports teams,
recreational leagues, gyms, fitness classes, swimming
pools, Exeter Tennis Centre,
Devon Cricket Centre, pitches,
personal training, coaching,
coach education and wellbeing
programmes.
to the University of Exeter, and
details of the financial support you may be eligible to receive
www.exeter.ac.uk/students/
finance
0300 555 0444 (UK calls) or
+44 (0)1392 724724
(International calls) or through
exehub
01392 724381 or through exehub
Streatham Campus: Reed Mews
EMERGENCY CONTACT
NUMBERS
www.exeterstudenthealthcentre.
co.uk
01392 676606 or email
studenthealth@exeter.ac.uk
St Luke’s Campus: Heavitree
Health Centre, South Lawn
Terrace, Exeter
www.theheavitreepractice.co.uk
01392 222099
TRAVEL AND SUSTAINABILITY
We live in a beautiful part of the
UK and we need to keep it that
way. Advice and information on
sustainable and cheaper travel
options, recycling, events and
volunteering.
www.exeter.ac.uk/sustainability
01392 725604
VOICE
www.exeter.ac.uk/sport
01392 724452 or email
exetersport@exeter.ac.uk
01392 724000 skype: exetervoice
voicemail@exeter.ac.uk
Information on tuition and
accommodation fees, payment
due dates, making payments
www.exeter.ac.uk/wellbeing
STUDENT HEALTH CENTRES
A listening and information service,
run by students for students. 8pm8am every night during term time.
STUDENT FINANCE
WELLBEING SERVICES
Our Wellbeing team, made up of therapists and mental health practitioners, are all
highly skilled and experienced in
recognising how psychological and mental health difficulties can
affect your studies.
If you are experiencing a serious,
genuine emergency only, contact
the Police, Fire, Ambulance or
Coast Guard by phoning: 999.
Alternatively, contact Estate Patrol
on 01392 723999 for assistance
on campus.
NHS Medical Advice Line 111
Out of hours GP Service (evenings and weekends)
0845 6710270
Gas leak
Transco: 0800 111999
Electrical supply failure
Western Power Distribution:
0800 365900
Water supply failure
South West Water: 0800 1691144
Samaritans
If you are feeling depressed,
despairing or suicidal for whatever reason, the Samaritans
are available to talk and provide support.
08457 909090
OUTSIDE AGENCIES
Student Finance England www.sfengland.slc.co.uk
21
CHECKLISTS
First few days
Collect room key
Collect your UniCard from SID in the
Forum or St Lukes
Download iExeter to your smartphone
Complete online registration
Visit your college administration office
Pay your University fees
First week
Book a Late Arrivals Orientation meeting
Enrol on your modules (if you haven’t
done so already)
Check your computer for virus protection
Get your Sport Centre membership
Contact AccessAbility if you need disability support
Log in to exehub, the student portal, and
check your University email account
Provide the University your term time
address (if in private accommodation)
International Student extras
Attend International Student Clearance
(stated if required in Welcome email)
Register with a Student Health Centre
Visit the Library
Attend Police Registration (if required on
your visa)
Register with the Career Zone
Open a bank account
Register with the Health Centre
Book a Global Chum mentor
www exeter.ac.uk/studentchecklist
www.exeter.ac.uk/newstudents
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