Student
Handbook
Welcome to INTO University of Exeter
Dear Student
Welcome!
A very warm welcome to INTO University of
Exeter. We are delighted that you have chosen
to study with us and we will do our very best to
make your experience both enjoyable and
rewarding.
I hope you find this handbook useful. The information in this booklet will answer many of the
questions you may have about studying and living in the UK. You can use the contact details
provided throughout this booklet to find the
information you require or you can ask at the
INTO Reception.
The Centre is a lively and varied
community with students from more than 40
countries studying on a wide range of
programmes. Some of you have chosen an
academic pathway programme specialising in
the area you would like to go on to study in
your undergraduate or postgraduate degree;
some of you have registered for a full-time
English course in order to enter the University
or
for
personal
or
professional
development. For all, we will offer the best
possible teaching and learning experience as
well as the highest standard of welfare and
social support.
Studying in a different country and in a
foreign language will present considerable
challenges for any student. However, all the
staff at INTO are committed to helping you
achieve success and making this an experience
you will never forget. The best advice I can
give you is to study hard but also make the
most of your leisure time by using the excellent
campus facilities for sports and joining some of
the
student
societies on offer.
Very best wishes
Penny Foster, Centre Director
2
Staff in the Centre are always happy to offer
guidance, support and information to help you
through your time in Exeter. We hope that you
will explore the opportunities that are available
to
you
at
INTO
and
the
University.
Although you are here to study, don’t miss the
opportunity to experience British culture and
practise your English. Take full advantage of our
social programme and look out for information
about local events and
activities on the notice boards and via email.
The Student Services Team look forward to
meeting you soon.
Best wishes
Jill Bartholomew
Head of Student Services
Contents
Registration and more
Useful Information
Registration and Fee Payment
14
Code of Conduct
4
Police Registration
14
Important Contacts
5
Attendance
14
Useful Websites
5
University Cards and Bank Accounts
15
Staff List
6
Bank Accounts
15
The INTO Centre
7
Duryard
8
Where to go if you have a problem
9
Student Support Services
10
Accessibility
12
Immigration Advice
14
Students with Families
26
Multi-faith Chaplaincy
26
University Regulations
Students Complaints Procedure
11
Bribery Act
12
Equal Opportunities
12
Attendance and Exams
14
Accommodation
Life in Exeter and the UK
INTO Accommodation
20
Health
13
Homestay Accommodation
21
Social Programme
16
Mail
21
Volunteering
16
TV Licences
21
Sports
16
Private Accommodation
22
Music
16
Council Tax
22
Introduction to Exeter & South West
27
Driving in the UK
28
Safety and Security
Transport
29
Room security
23
Transport continued
30
Safety in Exeter
23
Shopping
31
Personal safety
24
Places to Eat and Drink
32
Emergency Action Fire Procedure
25
Drink Awareness
33
Bicycle security
30
3
CODE OF CONDUCT
INTO University of Exeter is committed to
providing a safe learning and living environment If you see or experience bullying or other antiin which all students can be successful. The INTO social behaviour, you should report it to a
community includes people from all cultures,
member of INTO University of Exeter staff;
faiths and languages.
You are expected to avoid any situation that may
We aim to provide students with the skills,
cause a conflict of interest between yourself and
knowledge and behaviour which they will need
INTO University of Exeter and which may
to be successful in their learning. Students can
damage the reputation of INTO University of
expect INTO University of Exeter staff to provide Exeter;
a consistently high level of teaching and care.
You are expected to follow the rules and
The Student Code of Conduct is designed to
regulations of INTO and the University;
encourage all students to meet the standards of
behaviour, attendance and performance which
You are expected to act safely and not be a risk
INTO University of Exeter expects and to make
to yourself or others. Smoking (including esure that the Centre is a pleasant and happy
cigarettes) is forbidden in all INTO and University
place to live and study. If you do not follow the buildings;
code it may result in disciplinary procedures.
You are expected to pay all money you owe to
What we expect from INTO University of Exeter INTO University of Exeter on time;
students:
You are expected to follow the terms and
You must behave in a responsible manner and
conditions of your accommodation licence or
respect the rights and interests of other INTO
contract. Resident Mentors are in a position of
University of Exeter users and visitors;
authority and their instructions are to be
followed without question;
You must treat students and staff with respect
and fairness regardless of their culture, ability,
You are expected to look after the property of
race, gender, age, religion, sexual orientation or INTO University of Exeter and the University of
disability. Your behaviour must not make any
Exeter and report damage to a member of INTO
other person feel uncomfortable or threatened; University of Exeter staff;
You must behave according to U.K. law;
You are expected to use IT and social media
responsibly by following the University’s Social
Media Policy available at http://
www.exeter.ac.uk/staff/employment/
hrpoliciesatoz/socialmedia/guidance/
4
You are expected to have your student card with
you at all times and be prepared to show it if you
are asked to;
You are expected to check, read and respond to
your University email every day;
Important Contacts
PLEASE ONLY CALL THESE NUMBERS IF THERE IS A
GENUINE EMERGENCY!
INTO Emergency Telephone Number:
07715091391
Other important contacts:
Estate Patrol:
01392 723999
Main INTO Reception: 01392 724282
into@exeter.ac.uk
In LIFE-THREATENING situations, call:
999 (emergency police, fire & ambulance)
Top Tip:
It is a good idea to save these
numbers in your mobile phone.
Useful Websites
AccessAbility:
http://www.exeter.ac.uk/as/support/disability
Advice on Safety and Security:
http://www.exeter.ac.uk/brad/patrol
Directory of Support Information for Students: http://www.exeter.ac.uk/students/services
Exeter learning Environment (ELE):
http://vle.exeter.ac.uk
INTO University of Exeter Homepage:
http://www.intohigher.com/exeter
INTO University of Exeter Handbooks:
http://www.exeter.ac.uk/international/into
/current_students/centre_handbook/
IT (Computer) Support:
http://as.exeter.ac.uk/it/helpdesk
Library Catalogue:
http://lib.ex.ac.uk
Mental Health & Wellbeing Support:
http://www.exeter.ac.uk/wellbeing
Printing Credits Top-Up:
http://www.epay.ex.ac.uk/printing
Skills Support:
http://www.exeter.ac.uk/student-engagement-skills
Student Complaints Procedure:
http://www.exeter.ac.uk/students/administration
/complaintsandappeals
Students’ Guild:
http://www.exeterguild.org
Students’ Guild Advice Unit
http://www.exeterguild.org/advice
Students’ Guild Voice
https://www.exeterguild.org/voice
Student Health Centre:
http://www.exeterstudenthealthcentre.co.uk
Tourist Information:
http://www.exeter.gov.uk/index.aspx?articleid=9784
University of Exeter Accommodation:
http://www.exeter.ac.uk/accommodation
University of Exeter Career Zone:
http://mycareerzone.exeter.ac.uk/students
University of Exeter Homepage:
http://www.exeter.ac.uk
5
Student Support Services
The INTO Student Services team is happy to help with any queries.
You can email them at into@exeter.ac.uk.
Jill Bartholomew, Head of Student Services
& Systems
Manages the Student Services team.
Magdalena Katomeri , Welfare & Disability
Officer
Offers advice on welfare and disability
issues, monitors attendance and ensures
students receive the support they need,
when they need it.
Michael Twitchen, Accommodation Officer
Allocates residential accommodation and
manages Resident Mentors.
Charlotte Lacey, Accommodation and
Activities Coordinator
Manages
homestay
accommodation
arrangements and deals with private
accommodation and council tax queries.
Promotes student engagement with the
University and Exeter community via the
social programme.
Denisa Newmanova, Admissions Officer
Offers INTO Exeter admissions advice and
helps students make decisions about their
course.
Melian Kearney, Visa Adviser
Supports visa extension applications and
offers visa & immigration advice.
Tania West, Senior Receptionist
Manages taxi bookings and acts as the first
point of contact for any query regarding
Exeter, INTO and the University.
6
INTO Resident Mentors
Resident Mentors live with students in INTO
accommodation. Their role is to provide out-ofhours support to students by helping resolve any
personal, social or maintenance issues. They are
also there to ensure students follow INTO rules
and regulations. Resident Mentors are in a
position of authority and you must follow their
instructions.
Other Student Support Staff
Marion Fulcher, Academic Support Manager
Manages students’ data and issues academic
transcripts.
Sharon Cheshire, Residence Manager
Deals with postal deliveries, maintenance and
cleaning queries.
Nick Corbin, IT Technician
Offers IT support at the INTO Centre and Duryard.
Monika Kieliszek, Finance Assistant
Processes payments/refunds and handles other
finance queries.
Lucie Burnett, Marketing Co-ordinator
Creates marketing materials and manages INTO
Exeter’s social media pages.
Amy Henry-Morgan, International Liaison
Coordinator
Assists students with progression queries and
manages the Student Helper team.
Zara Salman, Student Placements Officer
Assists students with progressing to other UK
universities.
The INTO Centre
The INTO Centre has three floors and has its own climate wall. Please ask Reception for a
detailed map of the building.
Facilities on Level 1
(entry level):
Reception/Student Services
INTO Café
Lecture Theatre
Classrooms 1.02, 1.03, 1.04,
1.06, 1.07
Counselling Rooms
Seating areas
Facilities on Level 0
(lower level):
Learning Resource Centre
Printing facilities.
Science Laboratory (0.06)
Multimedia Labs (0.03 and
0.04)
Classrooms 0.01, 0.02, 0.07,
0.08, 0.09, 0.09, 0.10, 0.11.
Facilities on Level 2
(upper level):
Classrooms 2.03, 2.04, 2.05,
2.06, 2.07, 2.08
Some important points


If First Aid is required, please go to Reception.
Students are not permitted to park in Car Park C next to
the INTO Building.
Printing
There are student printing facilities on level 0. Photocopying is
available in the University Library and at the Print Shop.
Please remember
Smoking inside or within five metres of any INTO building is
forbidden. The same policy applies to all University of Exeter
buildings. Smoking bins for cigarette ends are provided across
campus.
All fire exits are alarmed
The INTO Building fire assembly point is The Piazza, across the
road from the main entrance. Please do not use lifts in the event
of a fire alarm.
Please familiarise yourself with the building layout and know
where the fire exits and refuge points are on each floor.
7
Duryard House
Duryard House is in the centre of our accommodation blocks. It houses the Accommodation Office
and teaching space for students on English for University Study and General English courses.
Different members of the Student Services team will be available here throughout the week.
Student Services available in Room 4:
Every Day:
Accommodation Officer
Accommodation and Activities
Co-ordinator
Wednesday:
Chinese Language Advisor
Welfare and Disability Officer
The EUS Academic Co-ordinator is based
in Room 1A
Facilities
Shop
There is a shop/takeaway in Avon House. It sells a range of fresh groceries, snacks, hot food and
daily special meals as well as household items, plug socket adapters and personal safety alarms.
Medication is also available to purchase from the shop.
Open Hours:
Monday to Friday: 08:30 - 20:00
Saturday: 12:00 - 18:30
Sunday: Closed
Launderette
Washing machines and dryers are located in Avon House. This facility is open every day until 11pm.
Astor Library
Located next to Duryard House, Astor Library is a small open space for studying and meeting friends.
PC and printing facilities . It is open Monday to Friday.
8
Where to Find Help
It is important you know who to talk to if you...



...have a question
...want some information
...need help with something
If your issue isn’t listed here, please contact the INTO Reception team, who
will be happy to point you in the right direction.
Academic matters, e.g.:

Academic work

Assessment

Class issues
Speak to your
class teachers/personal tutor.
Welfare matters, e.g.:

Homesickness

Health concerns

Psychological issues
Speak to or book an appointment with Magdalena
Katomeri, the Welfare & Disability Officer, by calling
or emailing INTO reception. You do not need to tell
the reception team what the issue is.
Social matters, e.g.:

Sports clubs

Societies

Tourist advice
Speakto
tothe
theActivities
Student Engagement
Speak
Co-ordinator.Coordinator.
You can findYou
out
can
find
out
more
information
about
the
local
area,
more information about the local area, how to join
how to
join
clubs and
and get for
suggestions
clubs
and
societies,
andsocieties,
get suggestions
activities
for activities
which
might
interest
you.
which might interest you.
Speak to your
Programme
Manager.
The Learning Resource Centre
(LRC)
If you have any questions or comments about the
LRC, please speak to Andy Holbrook at the LRC desk
at the foot of the stairs on Floor 0 of the INTO
Building.
Staff-Student Liaison
Committee (SSLC)
Each group will have a representative on the SSLC.
The SSLC meets once each term. If you have any
comments or suggestions to make about your course
at INTO University of Exeter, you can ask your class
representative to bring the matter to the attention
of the committee.
Student Services Forum
(SSF)
SSLC representatives are invited to attend the SSF to
meet the Students Services team and discuss nonacademic issues. These meetings are held once per
term, after the SSLC meetings.
Information about the
University of Exeter,
including applications
If there is anything else you need to know about the
University please talk to the International Liaison
Officer in the INTO Building or to a member of the
Student Services team.
9
Student Support Services
There are a number of student support services available to all INTO and University of
Exeter students. Some of these services are listed below. If you are unsure, INTO
Reception and the Student Services team can help you find the support you need.
Students’ Guild Advice Unit
This service offers practical, impartial advice
on housing and the checking of housing
contracts, financial and legal matters and
childcare. For more information go to
www.exeterguild.org/advice. Their office is
located upstairs in the Forum, next to the
Students’ Guild Information Point.
Student Health Centre
Located on campus, the Student Health Centre
provides basic healthcare for students. It is an
NHS facility. Students need to register during
induction week. For more information, see
page 11 in this handbook or visit
www.exeterstudenthealthcentre.co.uk.
Wellbeing Service
This service provides confidential advice and
support to help students cope more effectively
with any personal problems or emotional
difficulties that may arise during their studies
in Exeter. A students’ counsellor also provides
a drop-in service for an informal chat. See
www.exeter.ac.uk/wellbeing/counselling.
Voice
This is a confidential listening service funded
by the Students’ Guild and run by student
volunteers. Students can call at any time
between 8pm and 8am if you are feeling
lonely, worried or just want someone to talk
to. Telephone 01392 724000.
10
DisabledGo
DisabledGo has detailed information about
access to a wide variety of places — hotels,
restaurants, universities, tourist attractions,
libraries, hospitals, leisure centres, etc.. All
access information has been collated by a
team of surveyors and will be useful in
providing information about access to various
parts of the campus, as well as local amenities.
www.disabledgo.com/en/org/university-ofexeter.
Career Zone - Streatham Campus, Exeter
All INTO students studying on an academic
programme are able to log in and search for
part-time work and volunteering opportunities
on www.exeter.ac.uk/careers. International
Diploma and Graduate Diploma students can
also register for employability and advice
sessions, as well as sign up for the Exeter
Award scheme.
In addition to this, INTO University of Exeter
provides its own career workshops throughout
the year. Students can get advice on how to
apply for work, build a CV/résumé and
improve their employability skills.
Estate Patrol
This team provide a security presence on
campus 24 hours a day. See page 21 in this
handbook
or
visit
www.exeter.ac.uk/
campusservices/security for more information.
Students’ Complaints Procedure
Introduction
INTO University of Exeter follows the
University’s
guidelines
on
academic
complaints
and
appeals
(http://
www.exeter.ac.uk/students/administration/
complaintsandappeals) and is committed to
providing a high quality service for all its
students. We aim to resolve complaints
promptly and to handle complaints in a
serious and fair manner. You will be given
advice on how to make a complaint and
informed of the outcome.
2) Appeals against internal assessment results
All marking and testing procedures follow
particular guidelines. Please see your
programme manager if you would like
information on these. Guidelines on University
appeals procedures can be found on
http://as.exeter.ac.uk/support/admin/taught/
complaintsandappeals/
academicappealsprocedure.
If you wish to make a complaint about a
general University matter, you can ask for
help from staff, such as your personal tutor,
programme manager or Student Services.
The Students’ Guild Advice Unit can also
support you throughout the process. More
information about the University Complaints
Procedure can be found on the INTO and
University of Exeter websites.

Complaints within INTO University of Exeter
1) How to complain
If you have a minor complaint about
something at INTO University of Exeter you
should speak to a member of academic or
Student Services staff in the Centre. If you
have a serious complaint about academic
programmes you should talk to your personal
tutor or programme manager. For serious
non-academic complaints, you should speak
to the Head of Student Services.
If you are not happy with the response to
your complaint, then you can ask to speak to
the Centre Director.
You can appeal against your internal
assessment results on the following grounds:




Your performance was affected by health
or other serious personal reasons
The test or assessment procedures were
not carried out properly
The marking procedures were not carried
out properly
You have evidence of bias on the part of
one or more of your assessors
You were wrongly advised by a tutor
when you were affected by illness or
other personal circumstances.
It is your duty to inform your programme
manager of any personal or health
circumstances which are likely to affect your
performance in writing before a test or
coursework deadline, or no more than two
days later. You may be asked to produce
documentary evidence, such as a doctor’s
certificate, in support. A mitigation form should
be submitted to office 2.05.
If you wish to appeal against your assessment
results, you must do so within two days of
receiving them. The appeal must be submitted
to your programme manager in writing.
If the matter is still not resolved, then you
can contact the Director of Student Services
at the University. INTO staff can explain to
you how to do this.
It is the University’s policy that complaints
should be resolved in 28 days.
11
The Bribery Act
It is our policy to conduct all of our business in an honest and ethical manner. We take a zerotolerance approach to bribery and corruption. We are committed to acting professionally, fairly and
with integrity in all our business dealings and relationships wherever we operate and implementing
and enforcing effective systems to counter bribery.
More information about the Bribery Act can be found on
http://www.exeter.ac.uk/staff/employment/codesofconduct/bribery/briberyact
Equal Opportunities
The University is committed to a policy of equality of opportunity. It aims to provide a
working and learning environment which is free from discrimination and will enable staff and
students to fulfil their potential. All individuals should be treated with dignity and respect
whether at work or study. Staff and students have an important role to play in creating an
environment where harassment is unacceptable. See the websites below for further details.
Equal Opportunities
http://www.exeter.ac.uk/staff/equality
Protection of Dignity at Work and Study
http://www.exeter.ac.uk/staff/equality/dignity
The Network of Harassment Advisers
The University has a Network of Harassment Advisers for students and staff who wish to raise
concerns. An up-to-date list of Advisers and how they can be contacted can be found on this web
site: http://www.exeter.ac.uk/staff/equality/dignity/harrassment.
AccessAbility
AccessAbility exists to support students with disabilities and learning difficulties, such as dyslexia
and ADHD. The team provides advice, guidance, signposting to other services and face-to-face
support in preparation for and during academic programmes. Staff are qualified professionals
and can offer a range of experience and expertise. All enquiries will be dealt with promptly and
confidentially. http://www.exeter.ac.uk/cornwall/support/accessibility/contact/
Wellbeing Services
The Wellbeing team, made up of therapists and mental health practitioners, are all highly skilled
and experienced in recognising how psychological and mental health difficulties can affect your
studies. They are able to offer you advice, therapeutic and practical support to help you cope
personally and to manage your studies. All staff are specifically trained to be non-judgmental,
reflective, and respectful of individual differences. To find out more, or to make an appointment,
visit http://www.exeter.ac.uk/wellbeing.
12
Health
Student Health Centre on campus
If you are on a course lasting 3 months or
longer, you can register to get most
healthcare free of charge from the National
Health Service (NHS), as can your spouse and
any dependants of school age. This applies
from the first day of your stay in the UK.
If you are here for less than 3 months you
cannot register, but you can still get
treatment at the Student Health Centre, at a
walk-in centre or at the Accident &
Emergency department at the hospital.
If you need to go to the Student Health
Centre then you can come to see INTO
Reception and someone can make an
appointment for you and/or give you
directions on how to get there. Below you can
find the address and contact details for the
Student Health Centre:
The Student Health Centre
Reed Mews
Streatham Drive
Exeter
EX4 4QP
Telephone: 01392 676606
www.exeterstudenthealthcentre.co.uk/
If there is a life-threatening medical
emergency, contact the Emergency Services
by dialling 999 from any telephone and ask
for an AMBULANCE. This call is free.
Other Health Centres
There are NHS walk-in centres on Sidwell
Street in the city centre and at the Wonford
RD&E Hospital on Barrack Road. Both are
open seven days a week. Alternatively you
can call NHS Direct on 111 for urgent, but non
life-threatening, medical advice.
Dentists
Monday to Friday: 08:45 – 17:00
If you are in pain and need to see an
emergency dentist then you can go to the
hospital where they will provide pain relief.
You must call in advance: 01392 405700
(out of hours 01392 823682).
Please note: During vacation times (Summer,
Christmas and Easter) open hours will be
different. Check the website or at the
Student Health Centre reception.
For all other treatment you will have to pay
privately at a dentist. Ask at INTO Reception
for more information about dental practices
in Exeter.
Term-time open hours:
13
Registration and Payment of Fees
Payment of fees
You should pay your fees before you arrive in
Exeter. However, if you still need to pay,
please ask at INTO Reception to speak to the
Finance team.
Books and Materials
Some of the books and materials for your
course are lent to you for the duration of your
course. Reading books are available to borrow
from the Learning Resource Centre. Please
sign your name in the green folder. Other
books that you borrow must be signed out by
one of your teachers.
Registration
You will undergo registration during your
Induction Week. Please enquire at INTO
Reception if you are unsure about the
registration process or if you missed Induction
Week.
Your Address
If you change your address while you are
studying with us, please inform the
Programme Administrators in office 2.05 in the
INTO Building or Room 1A in Duryard House
immediately.
Withdrawals
If you wish to withdraw during your course
then you must first speak with your
programme manager.
Your Email
Once you have your UniCard, you must
register it online to activate your University
email account and IT log-in details.
You must check your University email account
every day. INTO staff will only use this email
address . All important information will be
emailed to this account.
Please ensure you register your University
email in the name that is written on your
passport
14
Attendance
We are sympathetic to students who are
genuinely ill, but it is very important that you
submit a sickness form to INTO Reception on
the day you return to class.
If you need to miss a class, you must submit a
Request for Absence form. This must be
approved by your programme manager,
otherwise the absence will be considered
unauthorised.
Immigration Advice
Melian Kearney provides visa information and
advice for all INTO students and is available to
see students every week on an informal drop-in
basis for any ad-hoc visa enquiries. The times
and locations for these drop-ins will be made
available to you during your induction week. In
addition to this, Melian hosts regular visa
extension workshops throughout the term.
If invited to a workshop, you must attend.
The workshops provide you with all the
information you will need for a visa extension.
If you have not been invited to a visa workshop
and you know that your visa is due to expire,
you should make an appointment to see Melian
at least one month before your visa expires.
You can do this by attending one of the drop-in
sessions or by emailing intovisa@exeter.ac.uk.
Your visa is YOUR responsibility!
Do not leave it too late to renew!
Top Tips:
 Know when your visa expires!
 Take photocopies of important documents
such as your passport, visa and police
registration certificate
 Keep these copies safe as they can be very
helpful should you lose the original!
University Cards
It serves as your student identity card, library
card, printer card and gives you swipe access
to areas otherwise locked, such as your
accommodation block and out-of-hours IT
rooms on campus.
To use University printers you need to top up
your print account. You can do this online on
www.epay.ex.ac.uk/printing
You should have sent a photo to INTO by
email before you arrived. If you did then you
will be able to collect your University card
during the first week.
If you did not send a photo in advance then
we will take one of you during registration. If
this is the case, then your card will take a little
longer to prepare.
The UniCard is issued to all staff and students.
UniCards have the user’s name and photo,
expiry date and a barcode with a number
under it. The barcode/number is encoded on
the reverse of the card. The magnetic strip is
used for building access control.
You must keep your card with you
at all times.
Top Tip:
Don’t be shy: ask in shops to see if they offer a
student discount! Many shops don’t advertise
it, but will give you 10% - 20% off.
Bank Accounts
You need to complete registration in order to open a UK bank account. During registration you
will be asked which bank you would like to open an account with.
The bank letter will be ready one week after registration, so please ensure that you store any cash
securely until then.
Police Registration
If you look at your visa, it will tell you whether or not you have to register with the police. Our
reception team will be able to give you information on how to register.
You must bring your passport, £34, two photographs and a photocopy of your passport and visa
(both sides) to register. The police are not able to provide change, so please bring the exact
amount in cash.
It will take up to three weeks for the Police to complete your certificate. You will be informed of
the collection arrangements when it is ready.
15
Social Programme
The Social Programme is run by the Student
Engagement Coordinator all year round and
assisted by the Summer Support Team between
June and September.
We aim to provide a varied programme of
events and are always open to new suggestions!
Past events include food parties, sports
tournaments and day trips to other towns and
cities. Most events are free to attend, though
larger trips may include a sign-up fee (£5-£10).
Pizza Party
Details of all the social programme events will
be made available on the notice boards in the
INTO Building and at Duryard. Information will
also regularly be sent by email to your student
email account and feature on the INTO
Facebook page:
www.facebook.com/intouniversityofexeter
Football Tournament
Day Trip
Volunteering
INTO Giving
Why volunteer?
INTO Giving is the charitable arm of INTO
University Partnerships and operates as a
separate company registered with the UK
Charities Commission.





Give something back to the community
Meet new people with shared passions
Hone your skills and learn new ones
Gain experience for your CV
Practise your English
It helps to lift young people in disadvantaged
areas out of poverty by improving access to
There are lots of ways to volunteer at the
University. The best way to start would be by good quality education.
contacting Exeter Student Volunteers (ESV) and
Exeter Raise and Give (RAG):
The INTO University of Exeter INTO Giving
www.exeterguild.org/doingthings/societies/
Committee consists of staff and students. If
categories/#vol
you would like to get involved, contact INTO
reception. If want to find out more about
You can also search for volunteering volunteering opportunities, visit:
opportunities on Career Zone:
http://www.into-giving.com/en
www.mycareerzone.exeter.ac.uk
https://www.facebook.com/into.giving
Top Tip:
Volunteering counts as unpaid work, so if you are
on a Tier 4 Visa make sure you do not go over
your weekly working allowance!
16
Sports
The University of Exeter’s large, recently
refurbished sports park and fitness centre
offers a huge range of sport and fitness
facilities for you to enjoy. It is open every day
and can be found on campus, just a 20 minute
walk from our accommodation! You can find
more info on the sports park website:
www.sport.exeter.ac.uk/facilities/sportspark
The University’s Athletic Union currently boasts
49 active sports clubs, which all students are
eligible to join. Whether you are a future
Olympian or interested in trying a sport for the
very first time there are many opportunities to
get involved. With clubs ranging from traditional
sports like Hockey and Rugby to the more
exotic Sailing, Speleology and Sub Aqua, there
really is something for everyone! For a list of
active sports clubs at the University please
visit:
www.sport.exeter.ac.uk/studentsport/au/
listofclubs
International Sport Month is held every year
and is a great way of trying new sports. For a
full list, check the Athletic Union website:
www.sport.exeter.ac.uk/studentsport/
sportmonth
Music
Music is a great way to relax, socialize and meet
people, and taking an active part in music helps
improve concentration, co-ordination and
teamwork.
The music scene in Exeter is dynamic and varied
and its organisers are keen not only to invest in
your technical ability, but also to help you
expand your horizons in all directions!
Just like sport, there are opportunities for you to
learn from scratch as well as improve upon your
current abilities. Play for fun with friends or
work towards a public performance.
For more information visit
www.exeter.ac.uk/music/extunes
Top Tip:
Check the Social Programme Noticeboards!
These are updated regularly and will inform
you not only about the Social Programme, but
also other events across campus, including
both sport and music events!
17
The Students’ Guild
The Students’ Guild is the University of Exeter's student
union. The Guild represents the student voice at the
University and works to ensure that every student gets
the most out of their time at Exeter. By registering on a
course at INTO University of Exeter you automatically
become a member of the Students' Guild and can
access all the services and opportunities that it
provides.
Teaching Awards
The Guild offers:

Advice on housing and accommodation contracts

Advice on parenting, sexual health and wellbeing

Advice on money and budgeting

Advice on academic conduct and support

Over 200 societies and 39 sports teams

An influence on University policy

Representation of the student voice

Its own social spaces and food outlets
Think your teacher is the best? Want to
say thank you to your personal tutor?
Nominate them for a teaching award!
Every year, during the spring term,
nominations are collected and awards are
given to celebrate hard work and
outstanding
performance
amongst
University and INTO staff.
Societies on Campus
Change Agents
All societies are student-organised and student-led.
There are over 200 societies at Exeter University,
ranging from Baking, Dancing and Debating to Hide and
Seek and Harry Potter. There are also regional societies,
such as the Asian Society, Russian Society and Chinese
Society. If that isn’t enough, you can find coursespecific societies to help you meet other people
studying your programme! Check out the Guild website
for a full list of currently active societies:
http://www.exeterguild.org/doingthings/societies/
In Exeter, any student can become a
Change Agent. This initiative allows
students to suggest, research and,
ultimately, implement any change that
they feel would benefit the student
experience. Funding and extensive staff
support are provided to exceptional ideas.
Full details can be found on
www.as.exeter.ac.uk/eqe/projects/
current/change.
Top Tip:
If the society you are looking for does not exist, you can
Getting
involved
in activities outside the
set one up. Just find 15 like-minded students and the
classroom
improves
your English, helps
Guild will give you funding to organise your very own
you develop new skills and can give you
society!
the experiences you need to make you
stand out when you apply for jobs!
Have your say!
There are a number of ways to help INTO improve. For example, we run Arrival and Exit surveys
every year for you to tell us about your experience and help us to improve it for future students!
18
The University Campus
This map and its key can be found online
here: http://www.exeter.ac.uk/visit/
directions/streathammap/
Useful to know:
Facilities:
83
72
72
1
2
3
4
7
29
31
32
84
60
61
77
80
85
86
86
INTO Building
Duryard House and INTO Residences
Astor Library
Great Hall and Sanctuary Study Space
DH1 Study Space, Guild, Food Outlets
Forum
The Forum Library
Old Library and Research Commons
Amory Study Centre
Streatham Court
Cornwall House, Music Office
Building One, Business School
Sports Park
Tennis Centre
Devon Cricket Centre
Outdoor Swimming Pool
Kay House, Music Building
Student Health Centre
Wellbeing Services
St Luke’s campus map can be found here:
http://www.exeter.ac.uk/visit/directions/
stlukesmap/
19
Accommodation
INTO residences are all self-catering, which
means you can learn how to cook for yourself
or show off your existing culinary skills! You
will have the opportunity to get to know your
neighbours a lot better through cooking,
eating and socialising together in the
communal areas.
Living with other people requires you to think
about how your behaviour affects them, so
we’ve put together some guidelines on what
you can do to ensure everyone gets along.
Cleaning
If you use a communal kitchen please ensure
that you always clean up after yourself. Be as
considerate as possible to others. We will take
action if the communal areas are not clean
and tidy.
No-Smoking Policy
Smoking (including e-cigarettes) is NOT
PERMITTED anywhere in the flats. If smoking
outside, you must be at least 5 metres away
from the entrance. Please use the cigarette
bins supplied.
Cleaners will carry out a general clean in the
communal kitchens daily during the week and
once a week in bedrooms, bathrooms and
showers. Your room must be kept tidy to
allow cleaning.
Keys
Please keep your key-card and keys safe at all
times. A replacement fee will be charged if you
lose your keys or key-card.
Cooking
For safety reasons, please:

DON’T deep-fry

DON’T cook in your room (except in
Studio Rooms).

DON’T use rice cookers in your room
Fire Alarms
To avoid setting off the fire alarm:

Keep the bathroom door closed during
and after showering

Keep the kitchen door closed and turn
on the extractor fan when cooking.
Noise
Please keep noise to a minimum. There should
be no loud noise or music after 11:00pm.
All electrical adaptors used in University
accommodation should be properly fused
according to EU regulations. Any found without
fuses will be confiscated. Approved adaptors
can be bought from the Avon Shop.
Laundry
There are washing machines and dryers
available in Avon House.
Terms & Conditions
 You may end your accommodation contract
by giving one complete term’s notice in
writing to INTO University of Exeter .
 You are not to exchange accommodation
with any other student.
 You are responsible for the behaviour of any
visitor you invite to the accommodation,
Do not tamper with fire equipment, including
fire alarms and extinguishers.
Please report any maintenance/building faults
to INTO.MaintenanceSupport@exeter.ac.uk.
20
TV Licences
Fire Drills
New technology makes it possible to watch
TV on many different devices, such as
personal computers and laptops, mobile
phones , games consoles and digital TV
recorders. If you watch or record ‘live’ TV
programmes (that is, as they are being
shown on TV) you must, by law, be covered
by a TV Licence, no matter what device you
are using.
The fire alarms are tested every week in our
accommodation and academic buildings (you will
hear a short alarm). Please ensure you check
notice boards in your accommodation to find out
when yours will be. However, at ALL other times
if you hear a fire alarm EVERYONE must leave the
building immediately. You will be fined if you do
not leave your room within four minutes.
Mail
Rubbish
Please use this address for your mail:
(Your Name), (Your Room/Block)
INTO University of Exeter
Duryard Halls
Lower Argyll Road
Exeter EX4 4RG

Mail can be collected from Creedy House
Reception. Please note that it is your
responsibility to check for and collect your
mail.



Empty rubbish from your kitchens on a daily
basis
Tie a knot in your rubbish bags
Put the rubbish inside the bin and not to the
side of the bin
Do not put sharp items in the bins e.g. razor
blades, broken glass (these should be
disposed of safely – please ask a member of
the accommodation team for advice)
Red bins are provided for each block.
Homestay Accommodation
Homestay accommodation gives students the opportunity to live with a British family in Exeter. This
is a good chance to develop your language skills whilst interacting with the family.
Breakfast and dinner are provided all week. On weekends, lunch is also provided. Always let your
host know if you will not be home for a meal.
Bedding is provided and will be laundered for you.
It is important to keep you host informed of where you are and plan to be at all times.
21
Private Accommodation
Room Security
Private accommodation gives students the
option to live independently in the Exeter area.
It is essential that you give us your address if
you are living in private accommodation.
A lot of burglaries committed in students'
rooms are preventable. Be sensible.

Top Tips:
 Make sure the landlord or landlady is on the
Students’ Guild’s approved list.
 Get your contract checked by the Students’
Guild Advice Unit before you sign it!
Council Tax
This is very IMPORTANT if you do not live in
university accommodation.
Council tax is the system of local taxation
charged to all residents in the UK. Councils
part fund public services such as waste
disposal, policing, fire service, schools etc.
Charges can range from approximately £95 to
£277 per month based on the value of the
property and the number of people living at
the property.
Councils in the UK charge residents who are
not staying in University accommodation
Council Tax.
If you move out into private accommodation
and you are studying for less than 3
continuous terms (for example, presessional) then you MUST pay council tax on
your property.
If you are studying for 3 terms or more on a
full time English course you will need a letter
for the council. Please speak to our
Accommodation Team.
For more information about Exeter Council Tax
charges visit: www.exeter.gov.uk/counciltax
22




Do not take the risk of leaving your door
or window open, even if you are just
going to the kitchen or to visit a friend
down the corridor.
LOCK YOUR DOOR. It may seem a bit of
an inconvenience, but it is not as
inconvenient as having your property
stolen. Remember, the thief only
requires an instant to commit the crime.
Do not leave keys lying about in any
communal areas or unattended at any
time.
Never leave cash or valuables in open
view in your room or in your vehicle. Lock
them out of sight. Try to limit the amount
of jewellery or electrical equipment you
keep with you. Do not take such items to
the Sports Hall or Library.
Always lock main entrance doors behind
you. Try to avoid letting anyone you do
not know into the building when you
come in or go out. Be aware of any
strangers around the corridors in the
buildings and report any suspicious
activity to a Residential Mentor, Estate
Patrol or the Police.
Car Parking and Smoking
Please note that there is no car parking available
for students on campus.
Smoking is not permitted in any University
building.
Smoking is also not allowed within 5 metres of
any entrance. Smoking bins are provided for
cigarette ends.
Safety in Exeter
Estate Patrol (Campus Security)
The University of Exeter has its own campus security team
called Estate Patrol. The Estate Patrol office is on the ground
floor of Northcote House.
Estate Patrol is on duty 24/7. The team patrols the
University's grounds and buildings, providing a visible,
physical presence. It acts on matters of student safety, and
security, It also operates in emergency situations when the
emergency services are not immediately available,
especially during the night time, weekends, closure days,
etc. Estate Patrol also looks after traffic control and car
parking during normal office and University working hours.
The University has closed circuit television (CCTV) installed
across campus, which is monitored by Estate Patrol.
University Police Officer
In addition to Estate Patrol, the University has
a dedicated University Police Officer, Ian Lugg,
who liaises with University staff, students,
local residents and the Exeter police force.
His role is to identify and deal with the longterm issues that affect students and staff
within the city area. He can also provide
advice on many issues and involve partner
organisations when needed.
His contact details are:
e-mail:
ian.lugg@devonandcornwall.
pnn.police.uk
Telephone: 101 (non-emergency number).
Direct dial: (01392) 491978
You will often see him working in and around
the campus area - he is more then happy to be
approached and spoken to whilst he is on foot
patrol, whether about an issue or concern that
you might have or simply to say hello.
If a crime is actually occurring, or offenders
are still in the area, then please phone 999 in
order to obtain an immediate response.
To report a crime after it has occurred, phone
101. If you would like to report a crime
anonymously, you can call 0800 555 111.
Top Tip:
Save Estate Patrol’s number:
01392 723999
They can be contacted 24 hours a day!
Minor crime may be reported on the Devon and
Cornwall website:
https://services.devon-cornwall.police.uk/
crimereporting/
Please remember that although the police and
others are on hand to help, you must also take
responsibility for your safety in Exeter. In your
accommodation you should do the following:
Never prop building doors open. It is often
tempting to do this in order to make it easier for
friends to get in, but remember that it also
makes it easier for everyone else to get in, too!
Close and lock windows when you aren’t in the
room, especially if you live on the ground floor.
Don’t leave valuables out on display – put them
out of sight, locked away if possible, to avoid
making your belongings a target.
Most importantly, do not let people into the
building if you don’t know them.
If you feel unsure about anyone in or around the
building, please contact Estate Patrol (01392
723999) straight away. They can easily assist
genuine students (anyone who has lost their
keys, for example) and they will be happy to help.
Don’t be offended if this means that someone
doesn’t let you or your friends into the building,
or asks to know who you are. They aren’t doing
it to be rude; they are doing it to protect
everyone’s home, including yours.
23
Personal Safety
The City of Exeter, despite being located in
the mostly-rural environment of the South
West, suffers many of the problems of the
modern urban environment. Whilst the City
is generally a safe place, it would be unfair to
deny that incidents involving personal safety
do occasionally happen.
The most effective way to
minimise the risk of attack
is by taking sensible
precautions. Most people
already do this as part of
their everyday lives, often
without realising it.
Top Tip:
If you often walk home in the dark, get a
personal attack alarm. These can be purchased
from the Avon House shop. Carry it in your
hand, so that you can use it immediately to
scare off an attacker.
If You Have Been Attacked
Assault and rape are serious crimes, whether
committed by a stranger or someone you
know. Call the Police straightaway; they need
your help in detecting the attacker. You can
help the Police by:

Taking the name or address of any
witness.

Trying to remember exactly what the
attacker looked like.

If a car was involved, try to note the
colour, model and registration number.
Although your immediate reaction will be to
wash, try not to if you can possibly help it. It
could destroy vital medical evidence, which will
help to prove the case against the person who
raped or assaulted you.
How Can You Stay Safe?
Do not walk alone at night. Look out for
your friends too — it is best to stick together.
Do not take short cuts through dark alleys,
parks or across waste ground. Walk facing
the traffic so a car cannot pull up behind you
unnoticed.
If you have to travel alone then take a taxi. If
you are out of cash Apple Taxis (01392 666
666) will drop you at the Estate Patrol Office
in Northcote House on campus where your
fare will be paid and your details taken to
ensure that it is repaid.
If you think someone is following you, check
by crossing the road more than once if
necessary, to see if he/she follows you. If you
are still worried, make your way to the
nearest place where there are other people,
or anywhere with a lot of lights on, and call
the Police.
If a vehicle stops and you are threatened,
scream and shout and set off your personal
attack alarm. Endeavour to get away as
quickly as you can. If you can, make a mental
note of the registration number and
description of the car. Write down details as
soon as possible afterwards.
24
These crimes are dealt with sympathetically
regardless of your gender. Police stations have
specially trained officers who will help and
support you.
Cash and Credit Cards/Personal Possessions




A thief only needs a moment to make off
with your valuables. Cash is a favourite
target for thieves, so try to avoid carrying
large amounts.
If your credit card is stolen, inform the
card company immediately. If you delay
reporting the loss, it could lead to a
crime being committed in your name, as
a thief could make fraudulent use of your
card. Thieves can use credit cards for
over-the-counter
and
telephone
purchases.
Never carry the personal identification
number (PIN) with your cash dispensing
cards.
Sign new plastic cards as soon as they
arrive and cut up old ones when they
expire.
Emergency Action Fire Procedure
You may discover a fire by seeing it, smelling it or hearing it.
If you do discover a fire, STAY CALM.
If you panic, you will not be able to act properly and you may unnecessarily scare other people.
Sound the Alarm
Do this at once. Make sure you know how to set off the alarms and where the call points are.
Call the Fire Brigade
Make sure the Fire Brigade is called without delay. Dial 999 from your mobile.
Notify University Estate Patrol
Dial 01392 723999 from your mobile.
Evacuate the Area
As soon as the alarm is raised, leave by the most direct route. Do not wait to collect any
belongings. Help people who do not know their way around (such as visitors ), people who are
disabled or who have impaired vision or hearing. Do not use lifts; it is safer to use the stairs.
Go to Your Fire Assembly Point
Make sure you know where your fire assembly point is. Familiarise yourself with the fire notices
displayed in all Halls of Residence and academic buildings.
Tell the person in charge at once if anyone is missing or believed to be still in the building. Never
go back inside yourself.
Close Doors Behind You
Close every door (not just fire doors) and make sure exit routes remain clear. This will help stop
the spread of the fire and of smoke and heat.
Example of a Fire
Notice
This notice will remind
you what to do in a
fire and where to find
your assembly point
Example of a
Fire Call Point
Use one of
these call
points to sound
the alarm
Example of a
Fire Assembly Point
Sign
If you hear the
fire alarm you
MUST leave the
building
IMMEDIATELY!
NEVER
ATTEMPT TO
PUT OUT THE
FIRE YOURSELF!
25
Students with Families
Childcare for pre-school children
If your children are young, you will probably
have to look after them yourselves as
domestic help is hard to find and is very
expensive. There are private day nurseries
which take children under school age but
many have waiting lists and the costs are
high.
Devon Information on Services for Children
website has details of playgroups, nurseries,
child-minders and out-of-school clubs. See
http://www.devon.gov.uk/disc_services
and use the search facility.
The University Family Centre on campus is
run by qualified staff and takes children from
six weeks to five years of age. Parents should
apply well in advance if they need a place as
demand is very high and places are limited.
For details contact The Family Centre,
Mardon Hill, Exeter, EX4 4QW
familycentre@exeter.ac.uk
Telephone: + 44 (0) 1392 264416
www.exeter.ac.uk/as/familycentre
Schools
Where your child goes to school depends on
your UK address and therefore you cannot
finalise arrangements for schooling until you
know exactly where you will be living. Some
schools may have a school uniform, while
others may have a liberal dress code.
Discipline is maintained through an agreed
behaviour code within the individual school.
There is no corporal punishment in state
schools.
Family accommodation
INTO does not have special accommodation
for married students or students with
families. You will have to rent private
accommodation. Students who leave their
private accommodation early will find
themselves responsible for full payment until
the end of their contract. The Students’ Guild
Advice Unit can check your contract before
you sign it.
You may also have to pay Council Tax (please
refer to page 25).
Multi-faith Chaplaincy
The Multi-faith Chaplaincy consists of Christian,
Muslim, Jewish, Buddhist and Baha’i Chaplains.
The team serves all members of the University,
both staff and students, regardless of whether
they have a faith background or not. The team
aims to provide opportunities for worship, for
faith to be nurtured and deepened, and to
engage with those who have questions about
the meaning of life.
Email: chaplaincy@exeter.ac.uk
Phone: 01392 723649 or 01392 725858
The Chaplains are always ready to discuss issues of faith, daily living or any personal matter - in
confidence at all times. A Chaplain will be available 24/7 and anything you say will be completely
confidential. You may want to talk about something religious but it may be a work problem, a
relationship, a fear or a sorrow about almost anything.
26
Introduction to Exeter and the South West
Exeter is a lively, historic city surrounded by Devon’s
rolling green hills. Located in the South West of
England, Exeter has many things to offer - from historic
buildings, museums and churches to shopping,
restaurants and bars.
The city’s most well known landmark can be seen from
hills miles away. This is St Peter’s Cathedral in the centre
of town. The oldest parts of the Cathedral are the two
Norman towers, dating back to 1133. Everything else we
see today was built between 1270 and 1370.
The Cathedral is well worth a visit, especially if you are
guided round by a Red Coat volunteer. Red Coat
volunteers offer guided walks of the city. These tours
are completely free and start on Cathedral Yard.
Surrounding the Cathedral there are many cafés, shops
and restaurants, which make the area a popular place to
relax and enjoy the atmosphere of Exeter. Not far from
here is the new Princesshay shopping centre; with over
70 shops and 14 cafes and restaurants there really is
something for everyone.
The Quay is another area in Exeter that is worth
exploring. There is a range of water sports, indoor
entertainment and nightclubs as well as antique shops
and restaurants. Whether you walk, cycle or canoe, the
banks of the river Exe are certainly worth exploring.
Other tourist attractions include the underground
passages — tunnels running underneath the city which,
in medieval times, were used to bring fresh drinking
water from natural springs under the city walls, and the
recently refurbished Royal Albert Memorial Museum
(RAMM) in Queen Street.
Exeter is also home to various arts. Events throughout
the year include all genres of live music, opera, ballet,
film and comedy. You’ll never be short of things to do in
Exeter!
27
Introduction to Exeter and the South West continued
Devon is the fourth largest of the English counties. It is home to England’s only natural UNESCO
World Heritage Site, the Jurassic Coast. Be sure to take time to explore your surroundings! As part
of the INTO Social Programme, we will offer trips which will introduce you to many of the towns,
cities and places of cultural significance. Keep an eye out for opportunities to explore!
Transport
Buses
Most of the buses serving the city are
operated by Stagecoach. The Service D and
H buses serve the University and City Centre.
If you are using the bus regularly it is worth
investing in a season ticket. Unirider or
Megarider season ticket options, for
instance, can be bought for daily, weekly,
monthly, termly or annual durations. These
tickets will save you money and will allow
you to travel on any Stagecoach bus within
Exeter at anytime for the duration your ticket
is valid. To find out more please go to the
main Bus Station which is on Paris Street. As
well as giving ticket information, staff will be
able to tell you about all bus services that
connect Exeter to outlying towns and
villages, and also to the airport.
Useful websites:
Stagecoach: www.stagecoachbus.com
National Express: www.nationalexpress.com
Megabus: www.megabus.com
Top Tip:
Though they often take longer to reach their
destination, coaches are a much cheaper method
of travel than trains. If you book long enough in
advance, you can get to London for £1.50!
28
Trains
Taxis
Exeter has two mainline train stations: Exeter St
David's, which connects to London Paddington,
and Exeter Central, which connects to London
Waterloo.
There are frequent direct train services that
operate between Exeter and both London
stations. A fast service from London to Exeter
takes as little as 2 hours and 15 minutes.
During the day there are also trains running
frequently to local towns and villages. Like the
bus, if you are using these services regularly, it
is worth buying a season ticket. If you are
under 26 and/or in full time education you are
also entitled to a Young Person’s Railcard which
saves you up to a third on the price of local and
long-distance train travel throughout the UK.
Visit the ticket office in either station to find out
more!
Useful websites:
National Rail Enquiries: www.nationalrail.co.uk
Great Western: www.firstgreatwestern.co.uk
Traveline South West: www.travelinesw.com
South West Trains: www.swtrains.co.uk
There are several taxi companies that operate in
Exeter and prices vary between the different
companies. A taxi from the University to the
city centre will cost you from around £5.
APPLE
1ST CALL
EXE CARS
Z CARS
01392 666666
01392 661122
01392 555555
01392 422888
Top Tip:
Save money by booking tickets in advance. For
trains, try to book 12 weeks early. For coaches,
book as early as you can.
Driving in the UK
1) You can drive in Great Britain for 12
months if you’ve got a non-European
Union (EU) driving licence or international
driving permit. Please ask a member of
staff for details of what to do after this
period.
2) If an international student is found guilty
of a driving offence (such as drink-driving)
a 'ghost licence' is created to record any
penalty, such as points or a
disqualification. Although the offender is
never in possession of it, the record and
conviction is held at DVLA. The student
could be disqualified from driving in this
country. It has no bearing on their use of
their home country licence when they
return home.
3) There is no student car parking on campus
4) In order to drive your car, you must have
valid car insurance, road tax and a valid
MOT certificate.
An MOT test (in Britain) is a compulsory annual
test of the roadworthiness of motor vehicles
over 3 years old.
29
Cycling in the UK






Cycling is good for you. Cycling is one
of the best forms of exercise and a
great way to get fit and stay fit!
Cycling is good for your wallet! A
bicycle is a lot cheaper to run than a
car – there are no petrol fees or
parking charges!
Cycling is good for the environment.
There are no exhaust fumes!
Cycling gives you freedom! Use your
bike as little or as much as you want.
Explore the beautiful green spaces of
Exeter and its neighbouring towns and
villages!
There are dedicated cycle paths so
you don’t always have to cycle on the
road.
Lastly, it’s fun!
There are many places to purchase pre-owned
bicycles from as little as £30
http://www.rideoncycling.org/
http://www.exetercycles.co.uk/
http://www.licketysplit.biz/
http://www.bikesheduk.com/
http://www.gumtree.com/bicycles/exeter
Throughout the year the University will offer
free bike services and Police marking so that, in
the unfortunate event the bike is stolen, the
Police have a better chance of finding it.
Bicycle Security
Mark it. Lock it. Register it. Keep it.
It only takes three steps to deter thieves
from stealing your bike.
1. MARK IT
 Marking your bike makes it unique.
 Mark your bike with the appropriate
Identification to prove its your property
 Photograph your bike and record the
number of the bike frame.
2. LOCK IT
 Use a quality lock such as an accredited
hardened D-shaped lock.
 Keep the gap between the lock and the
bike as small as possible and away from
the ground so thieves can't attack it
easily.
 Lock your bike to a suitable fixed point
such as a cycle rack - even if you are
leaving it for a short amount of time.
 Remember to secure all removal parts of
the bike such as quick release wheels.
30
3. REGISTER IT
Register your bike at
www.bikeregister.com which will cost up
to £16
 Registration is secure and allows all UK
police forces to trace and return stolen
property.
Top Tip:
You can report a crime anytime by phoning
0800 555111.
This call is free from anywhere in the country.
The police use this system to receive information
without asking the identity of the caller.
Shopping on campus
Everyday items
The Avon shop at Duryard stocks a wide range
of fresh food, household items and medicines.
Fresh meals are prepared daily, and there is
also a takeaway service. It is open MondayFriday from 8:30am to 8pm and Saturday from
12 midday to 6:30pm.
The Marketplace and The Guild Shop These
shops can be found in The Forum, and
Devonshire House respectively.
Between them you will find stocked a wide
range of goods to satisfy your basic needs.
Products include hot and cold drinks and
snacks,
fresh
fruit
and
vegetables,
confectionery, newspapers, toiletries and
household goods, greeting cards, stamps,
stationery, mobile phone top-ups, gifts,
University memorabilia and clothing and
tobacco.
Printing
The Guild Print Shop (in the Forum) is the place
for all your print-related needs. As well as
being the cheapest place on campus for
black/white and colour printing and copying,
you can also get t-shirts printed, dissertations
bound, and purchase pens, USB sticks, blank
CDs and DVDs, books, souvenirs and more.
Books
As well as the library, there is a book shop on
campus. Blackwell’s bookshop is located in
the Great Hall. Other bookshops can be found
on the High Street and around the city centre.
Shopping in Exeter
Food shopping
You can find mini-market shops close to the
campus. These include Saunders on Union
Road, Londis and Premier by St Davids Train
Station and The Co-operative Food on
Pennsylvania Road and Queen Street.
In the city centre there are larger stores, which
offer a wider selection of products. Tesco (High
Street), Sainsbury's (Guildhall Shopping Centre)
and The Co-operative Food (Sidwell Street), are
the largest supermarkets in the city centre.
The largest (and cheapest) supermarkets are
outside the city centre. It is recommended that
you take the bus to get to them. You can take
the H bus directly to the Tesco Superstore
from our accommodation. Alternatively, you
can take a 55/55A/55B/55C/155/369/648 bus to
Top Tip:
When
supermarket
shopping,
save money
by shopping
with friends!
Products tend
to be cheaper
when bought
in bulk!
European and Middle Eastern foods. Most of
these are found on and around Fore Street and
Sidwell Street, which are at opposite ends of the
High Street.
Exeter Bus Station and change to a B/E/F1/F2
bus for the Morrison’s Superstore or a 1/1A/1B
bus for the Sainsbury’s Superstore.
The High Street and Princesshay and Guildhall
shopping centres are where you will find most
clothes and electronics stores in Exeter,
including top brands.
Exeter is also home to a number of international
food stores, where you can buy products from
home. Different shops sell Asian, Eastern
Don’t forget to explore the side streets, such as
Gandy Street (pictured above), to find Exeter’s
hidden gems: the local independent retailers!
31
Eating and Drinking on Campus
INTO University of Exeter has its own Café,
situated in the heart of the INTO Building on
campus! Reasonably priced and open to
everyone, it is a popular meeting place and
social area for INTO and University staff and
students alike. It specialises in ready-made
fresh wraps, sandwiches, yoghurts and hot
meals.
It is open between 8am and 5pm Monday to
Thursday and between 8am and 3pm on
Fridays.
In addition to the INTO Café, Exeter University’s
Streatham campus boasts a range of food
outlets. Some of these, such as the Ram bar,
Grove Diner and Comida, are run by the
Students’ Guild. Others, such as La Touche Café
and the Terrace Restaurant are run by
University of Exeter Campus Services.
Follow the links below for a list of all available
food outlets on campus:
http://www.exeter.ac.uk/campusservices/
cafesandshops/
https://www.exeterguild.org/eatdrink/
Eating and Drinking off Campus
The South West of England is well-known for
its farms, and therefore has a reputation for
great local produce. Make the most of this
during your stay! There are many shops, pubs
and restaurants which serve food made with
the freshest ingredients from local farms.
Don’t forget to also try a Cornish Pasty or
enjoy a Cream Tea (pictured right), for which
the region is well-known in the UK!
Throughout the year, events will be organised
on the Social Programme to introduce you to
as many traditional local foods as possible.
However, don’t be afraid to take the initiative
and explore what’s out there! There is a
32
farmers’ market which takes place in the city
centre and on campus. Furthermore, every
weekend the Guildhall Shopping Centre holds a
Street Food Festival, which can also sometimes
be found in the scenic setting of the Quay.
Don’t be shy, try something new!
Going out in the city of Exeter
Restaurants
A great way to catch up with friends and enjoy
different foods prepared by professional chefs,
Exeter city centre is fortunate enough to host
many different types of restaurant with a huge
variety of cuisine from around the world.
See more at: http://www.eatoutdevon.com/
restaurants/exeter/
Pubs
You must be 18 or over to buy alcohol.
The pub, a world-famous UK institution, is a
popular meeting place for friends and colleagues
to catch up and have a drink. Exeter has a great
selection of pubs and bars. Many of them serve
food and offer various forms of entertainment,
such as karaoke and showing live sport.
On our Social Programme, we visit:
The Imperial (10 minute walk from INTO)
One of Exeter’s most popular pubs, this former
mansion serves reasonably-priced food and
drink. Built in 1810, it served as a country home
and a hotel before being converted into a pub in
1996. Its huge outdoor area is ideal for relaxing
in the summer.
The Old Firehouse
The Old Firehouse is an extremely popular,
atmospheric pub. The pizza it serves after 9pm is
famous around Exeter, though it also offers a
daytime menu. It is said to have been JK
Rowling’s inspiration for The Leaky Cauldron in
the Harry Potter series of books.
Nightclubs and late night bars
Exeter has a vibrant night life, with many
venues offering student nights on weekdays.
For more information, visit :
http://www.exeter.ac.uk/undergraduate/
exeter-guide/nightlife/
http://www.arrivalguides.com/en/
Travelguides/Europe/UnitedKingdom/EXETER/
barsandnightlife
Alcohol Awareness
For most adults, it’s fine to enjoy an alcoholic drink. At the same time, you need to look after your
health and wellbeing. Here are some useful tips from www.drinkaware.co.uk






Plan how you’re going to get home before you leave and make sure you have enough money
for the taxi.
Eat before you go out, or during the evening.
Drink a glass of water between every alcoholic drink.
Remember that too much drink will do nothing for your looks.
Don’t accept drinks from strangers and never leave your drink unattended.
Look out for your friends and make sure they look out for you.
33
INTO University of Exeter
INTO Building
Stocker Road
Exeter
Devon
EX4 4PY
United Kingdom
Tel: +44(0)1392 724282
Fax: +44(0)1392 724277
34
INTO@exeter.ac.uk