SWCCD Applications
Application
Sample App
Vendor
BigCo
Atech
Print Server
Print Server
What It Does
Document Imaging
Auto Tech / Engine Modeling
Staff/Faculty Printer Server Clustering node1
Staff/Faculty Printer Server Clustering node2
IP Address Release/Renew Server Clustering node1
DHCP
What RHCCD Does
Host application
Support
server(s)
riomon880
Account
Maint.
IT
Database
Maint.
IT
Release
Maint.
Database Admin.
Vendor
IT
Release
Exp. Date
Writing Custom
Reports
Vendor
User training
Vendor
User support
IT/Vendor
Third Party
Vendor
Interaction
IT/Vendor
Server
Backup
IT
Banner
Interface
NA
User / Dept
Financial Aid, EOPS, A&R
AutoTech880
BoardA880
BoardB880
DHCP01
IP Address Release/Renew Server Clustering node2
DHCP
STARS
SQL
InterMapper
Print Server
Print Server
SQL
Sybase
File Share
SQL
n/a
Exchange
Exchange
Exchange
Exchange
Exchange
Vcenter
SQL
File Share
KMS
Blackberry
AD, DNS
AD, DNS
AD/DC
AD/DC
www
SQL
Document Imaging
www
Apache / Oracle
Apache
Luminus Portal
Dev Self Service
Server Mang / SQL
Oracle
Apache / Oracle
Oracle
Apache
SQL 2008 R2
Apache / Oracle
www / Tomcat
Print Server
Application
Print Server
Application
Mail FEP
n/a
n/a
File Share
Apache / MySQL
HelpSystems
Financial Aid Applicaton
Financial Aid Applicaton / Backend SQL Database
Network Traffic Flow Map
DHCP02
FA880
FASQL880
Flow880
IprintA880
IprintB880
Logistics880
MedPro880
Netcon880
Note
OC880-App
OC880-Web
Pr880-ExHC01
Pr880-ExHC02
Pr880-ExHC03
Pr880-Exmbx01
Pr880-Exmbx02
PR880VCTR
ProjectSQL888
Research880
RHPMTDoc880
RioLic880
RioMobile880
RioMon1
RioMon2
RioMonA880
IT
RioMonB880
RioWebApp
RioWebSQL
SGBDMSAX
SGBDMSWX
SGCOGPro
SGDEVCor
SGDevDGW
SGDevLum
SGDevSS
SGICheck
SGMgmt
SGODSDB
SGProCor
SGProDB
SGProDGW
SGPROEMS
SGProSS
SGR25WV
SGRES25
SGWRKFLW
SGXAPCOM
SPrint880
UBound880
VendPrint880
WDS880
AccessMail
Bidder880
CommServ
DSPS880
Eval880
FAAPP880
SQL / Imaging
Helpdesk
Filer880
HelpDesk880
File Share
Home880
Emergency Broadcast System
License Manager
File Share
n/a
n/a
n/a
Apache / MySQL
n/a
Sybase
Web
Planning / MySQL
www
AD, DNS
BK Media
Application
SQL
System Configuration
Manager / SQL
InformaCast880
LMServ
LRCNetSupport
OC880-CrdMang
OC880-NetMang
OC880-PrintMang
PlanBuilder880
Principal
ProjectAPP888
ProjectWeb880
RioPlanBuilder
Riowww
Root
SanBack880
SARSApp880
SARSSQL880
SCCM880
SGCOGNOS
SGCogNosD
Oracle
Luminus Portal
SGDevDB
SGProLUM
SGROBORG
SGXAPCCE
Date: 7/7/2014 3:24 PM
Application Support Matrix-RHCCD-v1_0.xlsx
SWCCD Applications
Application
Vendor
What It Does
What RHCCD Does
Support
server(s)
Account
Maint.
Database
Maint.
Database Admin.
Release
Maint.
Release
Exp. Date
Writing Custom
Reports
User training
User support
Third Party
Vendor
Interaction
Server
Backup
Banner
Interface
User / Dept
*Note This does not include support being provided for packaged applications such as Forefront, MS Office, etc.
** Items included in this matrix represent responsibilities that, to some degree, have a shared role.
Legend (where applicable):
Support server - maintain server in house
Account Maint. - security, general maintenance
Database Maint. - database repair, backup, compacting, recovery, sizing
Database Admin. - customizing database (defining fields, tables, queries)
Release Maint. - system maintence, patch installs, etc.
Writing Custom Reports - provide queries / custom reports written in the package provided report writer
Date: 7/7/2014 3:24 PM
User training - provide application training for end users
User support - provide application support for end users that includes application use or parameter setup
Third Party Vendor Interaction- indicates who contacts the respective vendor when there are problems or needs
Server backup - server versus localized
Colleague interface - provide data exchange between application and Colleague (uploads, downloads, custom interface, etc)
User / Dept - what functional area of the College is affect or is it used campus wide
Application Support Matrix-RHCCD-v1_0.xlsx