DELPHI DELCO ELECTRONICS SYSTEMS DE FOR 914.01A 5-Phase Corrective/Preventive Action Report Effective Date: February 13, 2000 Content Reviewed Date: February 8, 2000 Page 1 Page 1 of 1 of 1 Delphi Delco Electronics Systems 5-Phase Corrective/Preventive Action Report Initiated By: Phone No: Report No. Issue To: Requested By: Initiation Date/Time: Date Issued: Date Found: Assembly Plant: Customer Name: Platform: Customer Complaint Information: Reference Number: Customer Tracking Number: Model Year: Product Family: End Mode/Part Number: Product Description: Service Number: Build Date/Date Code: Problem Observed At: Pager: Bar/Lot Code: RMA No: Quantity: Return Locn: Problem Definition: Responsible: Completion Date: Immediate Fix (Containment/Short Term Corrective Action): Responsible: Response Date: Target Date: Implementation Date: Root Cause: (Should include a thorough investigation of why the problem occurred [5 Whys, Shainin methods, etc.]) Responsible: Response Date: Completion Date: Corrective Action: (Should include error-proofing and be implemented in all areas to which it applies.) Break in Date Code: Responsible: Response Date: Target Date: Implementation Date: Verification: Plan: Responsible: Response Date: Results: Target Date: Actual Date: Accepted/Rejected: Accepted/Rejected By: Date: 5 Phase Closed By: Date Closed: DELPHI DELCO ELECTRONICS SYSTEMS DE FOR 914.01A 5-Phase Corrective/Preventive Action Report Revision Record Effective Date: February 13, 2000 Content Reviewed Date: February 8, 2000 Page 1 of 1 Reason for Revision Date of Revision Person Responsible Initial release as DE FOR 914.01A February 13, 2000 John E. King Form was DE FOR 914.02A. It was renamed upon deletion of DE 914.02 – Initial Release under this number Minor modifications to align with verbiage of IRIS SRs.