Cisco Network
Optimization Service
How Cisco IT Optimizes
Network to Support
Operational Excellence
A Cisco on Cisco Case Study: Inside Cisco IT
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Overview
 Challenge
High IT Resource requirements to ensure network availability
and performance
 Solution
Network Optimization Service
 Results
ROI from productivity gains and increased availability
 Next Steps
Take advantage of offerings for new Cisco products
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2008 Cisco Systems, Inc. All rights reserved.
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Challenge
High IT Resource Requirements to Ensure
Network Availability and Performance
 Certifying new switch and router hardware and
software
 Evaluating different design approaches
 Conducting inventory of 10,000 routers, switches, and
modules to plan changes
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2008 Cisco Systems, Inc. All rights reserved.
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Solution
Network Optimization Service
 A team of professionals work to
optimize the Cisco network to
provide the availability and
performance to meet business
objectives. Services include:
Design review
Ongoing escalation engineering
support, in conjunction with Technical
Assistance Center
Cisco IOS Software testing
Ongoing network management
support
Periodic technology audits
Issue resolution
Test cycle and review
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2008 Cisco Systems, Inc. All rights reserved.
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Results
ROI from Time Savings
 Monthly detailed network inventory, including modules
Saves hundreds of man hours monthly
 Ongoing support to recommend Cisco IOS versions best
suited for Cisco’s environment
Saves more than 50 hours monthly
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2008 Cisco Systems, Inc. All rights reserved.
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Results
Helps to Avoid Downtime
 Cisco IT involves Cisco Advanced Services in the
discussions with the Technical Assistance Center (TAC)
After the immediate problem is solved, Network Optimization
Service engineers help to discover the root causes to prevent
future occurrences.
Example: Network Optimization Service found and certified a fix
for one issue in two weeks. Cisco IT would have needed four to
five weeks because staff could not focus on the issue full time.
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“Our Network Optimization Service engineers
have become trusted advisors to our IT staff.
We count on their tools, best practices, and
customer experiences to aid in our IT
processes from architecture and design to
operations.”
John Manville
Vice President of IT, Network and Data Center Services
Cisco
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“Our operational metrics are the highest they
have ever been and we're enabling more
innovative project endeavors than ever before.
The Network Optimization Service has helped us
balance operational excellence and innovation.”
Craig Williams
Director of Global Operations
Cisco
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Next Steps
Take Advantage of New Offerings
 Network Optimization Service continually expands to
include newly introduced Cisco solutions and
technologies
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2008 Cisco Systems, Inc. All rights reserved.
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To read the entire case study or
additional Cisco IT case studies on a
variety of business solutions, visit
Cisco on Cisco: Inside Cisco IT
www.cisco.com/go/ciscoit
Cisco IT Case Study
2008 Cisco Systems, Inc. All rights reserved.
Cisco Public
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Cisco IT Case Study
2008 Cisco Systems, Inc. All rights reserved.
Cisco Public
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