Matakuliah
: M0034 /Informasi dan Proses Bisnis
Tahun
Versi
: 2005
: 01/05
Pertemuan 5
Modeling Business Processes
Learning Outcomes
Pada akhir pertemuan ini, diharapkan
mahasiswa
akan mampu :
• Menghubungkan proses proses dalam
bisnis
Outline Materi
• Rantai Nilai Porter's
• Even pada Proses Bisnis
Accounting, Information Technology,
and Business Solutions, 2nd Edition
By Hollander, Denna, Cherrington
Modeling Business Processes
PowerPoint slides by:
Bruce W. MacLean,
Faculty of Management,
Dalhousie University
Chapter 2
Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
Objectives
Describe a business processes and identify
the business processes of an organization
Identify the events
that comprise a
business process
Model operating
events using the
REAL concepts
Build and validate a REAL business
processes model
Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
Introduction
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The first step toward enhancing a business professional’s value
is enhancing the role he/she plays in helping an organization
define and improve its business processes.
So what are business processes and how can they be designed to
support an organization’s objectives?
How do we design information systems that collect, maintain,
and process the data needed to generate the outputs required by
management to effectively manage business processes in the
information age?
Our analysis will use semantic models  models of real world
actions or phenomenon. We will use REAL Business Process
Modeling as a method to help you understand and model
business processes.
Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
Business Processes
Acquisition/payment
Business Process
Conversion
Business Process
Human Resources
Financial Resources
Supplies
Inventories
Property, Plant and
Equipment
New Ideas (R & D)
Miscellaneous services
Operations
Irwin/McGraw-Hill
Varies widely
depending upon
the industry
Sales/Collection
Business Process
Marketing and Sales
Service
Promotion
Outbound logistics
Collection and Credit
E-Commerce
SAP industry
solution maps
The McGraw-Hill Companies, Inc., 2000
Are All Processes And Business
Activities Created Equally?
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Companies often prioritize their business
processes based on the value of the process
in achieving the organization’s objectives.
Some business activities determine an organization’s
competitiveness in the marketplace while other
activities might be classified as support activities.
An organization may be internally cost-effective but it
might be an unsuccessful organization. Why?
Perhaps the organization has competitors:
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who better meet the needs of customers,
do a good job of outsourcing some business functions,
or do a better job of creating effective strategic alliances
with trading partners.
Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
Primary Value Activities
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Inbound logistics - activities associated with
receiving, storing, and disseminating inputs
to the products or services
Operations- activities associated with transforming
inputs into the final products or services
Outbound logistics - activities associated with collecting,
storing, and physically distributing the products or services
Marketing and sales - activities associated with providing a
means by which customers can buy produce and the means
for inducing them to buy
Service - activities associated with providing service to
enhance or maintain the value of the products or services
Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
Support Activities
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Procurement - the function of purchasing inputs to firms value
chain
Technology Development - the know-how,
procedures, or technology embedded in
processes that are intended to improve the
product, services, and/or process
Human Resource Management - activities involved in
recruiting, hiring, training, developing, and compensating all
types of personnel
Firm Infrastructure - activities that support the entire value
chain (e.g. general management, planning, finance, accounting,
legal, government affairs, quality management, etc.)
Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
Porter’s Generic Value Chain
Revenue
Costs
Firm Infrastructure
Human resource management
Technology development
Procurement
Inbound
Operations
Logistics
Irwin/McGraw-Hill
Output
Logistics
Primary Activities
Marketing
& Sales
Service
The McGraw-Hill Companies, Inc., 2000
Business Process Events
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A business process is “a series of activities intended to
accomplish the strategic objectives of an organization.”
Operating Events are the operating activities performed within a
business process to provide goods and services to customers.
Information Events include three activities: recording data about
operating events, maintaining reference data that are important
to the organization, and reporting useful information to
management and other decision makers.
Decision/Management Events are activities where management
and other people make decisions about planning, controlling,
and evaluating business processes.
Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
Business Processes and
Business Events
Event 1:
Marketing
Event 2:
Take Customer
Order
Event 3:
Ship the
Goods
Event 4:
Collect
Payment
Business Process: Delivering Goods and Collecting Payment
Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
Exhibit 2-3
Business Process Activities (Events)
Define and
often trigger
Decision /
management
events
Trigger
Operating
events
Trigger
Information
events
Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
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Pertemuan 06