Cisco Collaborative Knowledge
Frequently Asked Questions
Overview.
1. What is Cisco Collaborative Knowledge?
2
2. What specific capabilities does Cisco Collaborative Knowledge offer?
2
3. How is Cisco Collaborative Knowledge different from other offerings?
3
4. How will Cisco Collaborative Knowledge be licensed?
3
5. When will Cisco Collaborative Knowledge be available?
3
6. If I have questions about Cisco Collaborative Knowledge, whom should I contact?
3
Benefits and Features.
1. How will my organization benefit from Cisco Collaborative Knowledge?
4
2. What capabilities does Cisco Collaborative Knowledge offer?
4
3. What benefits does the Mobile Knowledge module provide?
4
4. What benefits does the Expert Discovery module provide?
4
5. What benefits does the Knowledge Center module provide?
4
6. What benefits does the Social Communities module provide?
5
7. What is the Learning Management System?
5
8. Does Cisco Collaborative Knowledge have real-time collaboration tools? 5
9. What benefits does Visual Knowledge Mapping and Analytics Technology provide?
5
Technology Overview.
1. What technology does Cisco Collaborative Knowledge run on?
6
2. We use Cisco WebEx and Jabber in our organization. Can we use these real-time communication and collaboration tools with Cisco Collaborative Knowledge?
6
3. My organization has its own learning management system. Will we be able to integrate our LMS with Cisco Collaborative Knowledge?
4. Will my information be secure in the cloud?
6
6
The Cisco Advantage.
1. Why should I choose Cisco as a provider?
7
2. What experience does Cisco have in learning platform software technology development?
7
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Frequently Asked Questions
Cisco Collaborative Knowledge
Frequently Asked Questions
Overview.
Table of Contents
2
Benefits and Features
4
Technology Overview
6
The Cisco Advantage
7
Overview 1.Q.What is Cisco Collaborative Knowledge?
A. Cisco Collaborative Knowledge is a powerful, cloud-based Software-as-a-Service (SaaS)
“digital workplace” solution that can empower everyone in your organization with real-time
access to experts, learning, and knowledge. With Cisco Collaborative Knowledge, your
organization gains the knowledge, speed and flexibility it needs to innovate and solve real-world
business challenges anytime, anywhere.
Powered by five simple and easy to use knowledge and learning modules—Mobile Knowledge,
Expert Discovery, Knowledge Center, Social Communities, and the Learning Management
System—Cisco Collaborative Knowledge is a complete and fully integrated, end-to-end solution.
Incorporating industry-leading Cisco innovation, including WebEx and Jabber® realtime collaboration tools and Visual Knowledge Mapping and Analytics Technology, Cisco
Collaborative Knowledge can transform the way everyone works, learns, share ideas and
innovates together to create a smarter, more agile, and productive organization.
2.Q.What specific capabilities does Cisco Collaborative Knowledge offer?
A. Cisco Collaborative Knowledge strategically combines best-in-class digital capabilities to help
you redefine the customer and employee experience. The solution is powered by five fully
integrated knowledge and learning modules:
• Mobile Knowledge: Makes knowledge portable and shareable. Capture, share, and manage
content anytime, anywhere with laptops, tablets and smartphones. Data is synchronized and
stored in Cisco Collaborative Knowledge, where it can be viewed; or, shared online or offline.
• Expert Discovery: Provides just-in-time access to experts using WebEx and Jabber. Connect
safely inside the firewall with experts to share ideas, exchange knowledge, or solve business
challenges in real-time.
• Knowledge Center: Preserves best practices, formal and informal learning, and knowledge
shared across the organization in an enterprise-wide digital library.
• Social Communities: Fosters real-time learning, problem solving and innovation through
social communities, discussion forums, blogs, and crowdsourcing.
• Learning Management System: Standardizes formal and informal learning and development
through a centralized learning management system.
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 2 of 7
Frequently Asked Questions
Table of Contents
2
Benefits and Features
4
Technology Overview
6
The Cisco Advantage
7
Overview Lastly, two breakthrough Cisco innovations round out the platform:
• Real-Time Collaboration Tools: Cisco Jabber and WebEx real-time collaboration tools make
it easy for everyone to meet, share ideas and stay connected anytime, anywhere in the
cloud.
• Visual Knowledge Mapping and Analytics Technology: This new technology assesses
organizational knowledge, learning, and interests in real-time. By combining advancements
in keyword ranking and semantics graphing with data aggregation and crowdsourcing, the
software can create visual “snapshots” of individuals, teams and departmental strengths and
gaps to guide learning and development investment strategies.
3.Q.How is Cisco Collaborative Knowledge different from other offerings?
A. Cisco Collaborative Knowledge is the first digital workplace solution to offer organizations
the knowledge, speed, flexibility, and learning they need to create agile, high performing
digital organizations. Unlike traditional point solutions, which would require millions of dollars
to acquire and integrate, Cisco Collaborative Knowledge is a fully integrated, end-to-end
digital solution that can serve as the central, digital hub for your entire organization.
With it, organizations gain the critical information they need in real-time to make informed
business decisions that result in improved productivity, business performance, and
competitive advantage.
4.Q.How will Cisco Collaborative Knowledge be licensed?
A. Cisco Collaborative Knowledge will be licensed on a per user subscription basis. The solution
can be sold with Cisco and a variety of third-party learning solutions, deployment services,
WebEx and Jabber unified communications tools, and 24-hour support for a complete endto-end solution.For more information on licensing and service options, please contact your
local Cisco representative.
5.Q.When will Cisco Collaborative Knowledge be available?
A. The solution is generally available now through Cisco and select partners.
6.Q. If I have questions about Cisco Collaborative Knowledge, whom should I contact?
A. For more information, or to request a demonstration email us at collaborative-knowledge@
cisco.com.
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 3 of 7
Frequently Asked Questions
Benefits and Features.
Table of Contents
2
Benefits and Features
4
Technology Overview
6
The Cisco Advantage
7
Overview 1.Q.How will my organization benefit from Cisco Collaborative Knowledge?
A. With Cisco Collaborative Knowledge, your organization will gain the knowledge, speed and
flexibility it needs to innovate and solve real-world business challenges in real-time. A cloudbased, digital workplace solution, Cisco Collaborative Knowledge can empower everyone with
the digital tools and technology they need to access experts, learning and knowledge anytime,
anywhere to create a smarter, more productive organization.
2.Q.What capabilities does Cisco Collaborative Knowledge offer?
A. Cisco Collaborative Knowledge provides all the capabilities a digital organization needs today
to focus on knowledge, learning, collaboration and innovation. To learn more about each
module, as well as WebEx and Jabber real-time collaboration tools, and Visual Mapping and
Analytics Technology, continue reading below.
3.Q. What benefits does the Mobile Knowledge module provide?
A. Mobile Knowledge makes knowledge portable and shareable. With it, you can capture, share
and manage content— anytime, anywhere—with a laptop, tablet or smartphone. No matter
where you are, documents, web pages and images can be uploaded to a digital library in the
cloud, and then viewed online or offline with the Cisco Knowledge Reader.
4.Q. What benefits does the Expert Discovery module provide?
A. Expert Discovery is a powerful expertise location service that can help you identify and
connect with expert resources whenever you need them. Because it’s integrated with Cisco
WebEx and Jabber Instant Messaging (IM) communication and collaboration technologies,
you can message or talk with experts, peers, and customers by phone, or have one-to-one
or one-to-many meetings—anytime, anywhere— to share ideas, brainstorm, or solve business
challenges in real-time.
5.Q.What benefits does the Knowledge Center module provide?
A. Knowledge Center is a dynamic content repository that captures, stores, and preserves in a
central location all of the institutional knowledge that has been shared across an organization.
Content can be searched, tagged, rated, and shared with peers, work groups and
communities. If an employee leaves the organization, their documents, knowledge and best
practices can still be accessed through the digital library.
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 4 of 7
Frequently Asked Questions
Table of Contents
2
Benefits and Features
4
Technology Overview
6
The Cisco Advantage
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Overview 6.Q. W
hat benefits does the Social Communities module provide?
A. The Social Communities module provides an open environment where individuals, work teams
and study groups can come together to learn, problem solve and innovate in real-time using
discussion forums, blogs, and crowdsourcing.
7.Q. What is the Learning Management System?
A. The Learning Management System is a one-stop shop for centralizing and standardizing
formal and informal learning and development across your organization. Learners can locate
and register for a course through the training catalog, or create personalized learning plans to
support development and career goals.
8.Q.Does Cisco Collaborative Knowledge have real-time collaboration tools?
A. Yes. WebEx Meeting Center and Jabber IM Chat are integrated into the platform. Combined,
they enable real-time communication and collaboration across the organization, making it easy
for individuals to meet, share ideas, and stay connected.
9.Q. What benefits does Visual Knowledge Mapping and Analytics Technology provide?
A. It enables the assessment of knowledge, learning, and interests in real-time. Instead of
taking months to assess learning, users can create visual “snapshots” of individual, team
and departmental strengths and gaps in real-time to guide learning and development
investment strategies. In addition, internal experts can easily be identified for projects;
mentors can be selected to support new leaders, and succession plans can be streamlined.
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 5 of 7
Frequently Asked Questions
Technology Overview.
Table of Contents
2
Benefits and Features
4
Technology Overview
6
The Cisco Advantage
7
Overview 1.Q.What technology does Cisco Collaborative Knowledge run on?
A. Cisco Collaborative Knowledge is powered by Cisco innovation, including enterprise-grade
Intercloud security, performance and reliability. Cisco Intercloud technology uses important
safeguards, such as data-privacy, encrypted connections, role-based policy management, and
password protection, to help keep your collaborative spaces safe.
2.Q.We use Cisco WebEx and Jabber in our organization. Can we use these real-time
communication and collaboration tools with Cisco Collaborative Knowledge?
A. Yes. Cisco WebEx and Jabber IM Chat are integrated into the platform. If your organization
already uses these unified communications and collaboration tools, you can continue to
harness their benefits throughout your organization.
3.Q.My organization has its own learning management system. Will we be able to integrate our
LMS with Cisco Collaborative Knowledge?
A. Your local Cisco representative will meet with you to discuss your interest in the platform, and
at that time, they can also discuss integration. One of the benefits, however, of deploying a
cloud-based, digital workplace solution is the ability to deploy quickly so your employees gain
maximum advantage starting on Day One.
4.Q. Will my information be secure in the cloud?
A. Yes. Cisco is committed to providing enterprise-grade cloud security, performance, and
reliability for our customers. As the pioneer of the Internet of Everything and cloud technology,
Cisco uses important safeguards to help keep collaborative spaces safe. To learn more about
cloud security and service offerings, contact your local Cisco representative.
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 6 of 7
Frequently Asked Questions
The Cisco Advantage.
Table of Contents
2
Benefits and Features
4
Technology Overview
6
The Cisco Advantage
7
Overview 1.Q.Why should I choose Cisco as a provider?
A. As the leader in networking, communications, and enterprise cloud technology, Cisco is
committed to helping your organization solve its business challenges fast and efficiently.
Here’s how we can help:
• Validated architectures with proven reliability
• Rigorous partner certifications for confidence in the cloud
• Commitment to open standards for long-term flexibility
• Industry’s highest research and development investment-to-revenue ratio
2.Q. What experience does Cisco have in learning platform software technology development?
A. A recognized authority in learning and development, Cisco is a leader in IT education and
enterprise collaboration software. Building on the success of our Cisco Learning Network
website, the largest active social learning network in the world, our portfolio spans web
conferencing, communication, collaboration and video software solutions, and includes the
Cisco WebEx University, and the Cisco Partner Education Connection.
Americas Headquarters
Cisco Systems, Inc.
San Jose, CA
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Cisco Systems (USA) Pte. Ltd.
Singapore
Europe Headquarters
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Amsterdam, The Netherlands
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© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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