Data Sheet
Cisco Collaborative Knowledge
Product Overview.
Your workforce needs knowledge, speed and flexibility to
solve real-world business challenges in today’s fast moving
digital economy. Cisco Collaborative Knowledge is a cloudbased, “digital workplace” solution that can help everyone
in your organization reimagine the way they work, learn,
share ideas and innovate together. With Cisco Collaborative
Knowledge, everyone is empowered with digital access to
experts, learning and knowledge in real-time so that they can
solve business challenges anytime, anywhere.
Figure 1. Cisco Collaborative Knowledge Landing Page.
The following image depicts the Cisco Collaborative Knowledge landing page.
Features and Benefits.
Cisco Collaborative Knowledge strategically combines key
workplace capabilities to redefine the customer and employee
experience:
Powered by five knowledge and learning modules—Mobile
Knowledge, Expert Discovery, Knowledge Center, Social
Communities, and the Learning Management System—
Cisco Collaborative Knowledge is a fully integrated, endto-end enterprise solution. Incorporating industry-leading
Cisco innovation, including WebEx and Jabber real-time
collaboration tools and Visual Knowledge Mapping and
Analytics Technology, Cisco Collaborative Knowledge
can help you build a smarter, more agile, and productive
organization for today and tomorrow.
•Mobile Knowledge: Makes knowledge portable and
shareable. Capture, share, and manage content anytime,
anywhere using a laptop, tablet or smartphone. Data is
synchronized and stored in Cisco Collaborative Knowledge,
where it can be viewed; or, shared in real-time.
•Learning Management System: Standardizes formal and
informal learning and development across the organization
through a centralized learning management system.
Learners can browse course offerings, register for a course
through the training catalog, or create personalized learning
plans to support career and development goals.
Additionally, two breakthrough innovations round out the
platform:
•Expert Discovery: Provides just-in-time access to expert
resources using WebEx and Jabber. Connect safely oneto-one or with multiple experts simultaneously inside the
firewall to share knowledge, and solve business challenges.
•Real-Time Collaboration Tools: Cisco WebEx and Jabber
real-time collaboration tools make it easy for everyone to
meet, share ideas and stay connected anytime, anywhere in
the cloud.
•Knowledge Center: Preserves best practices and
organizational knowledge shared across the organization in
an enterprise-wide digital repository.
•Visual Knowledge Mapping and Analytics Technology:
This new technology assesses organizational knowledge,
learning, and interests in real-time. By combining
advancements in keyword ranking and semantics graphing
with data aggregation and crowdsourcing, the software
can create visual “snapshots” of individuals, teams and
departmental strengths and gaps to guide learning and
development investment strategies.
•Social Communities: Fosters real-time learning, problem
solving and innovation through social communities,
discussion forums, blogs, and crowdsourcing.
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Data Sheet
This table summarizes the features and benefits of the Cisco Collaborative Knowledge platform.
Table 1. Features and Benefits
Feature Category
Function and Benefits
Navigation Tools: Simplifies Search, Notification, Status, and Profile Viewing
Navigation Bar
The navigation bar locates categories, pages and content on every page of the platform for a
consistent user experience.
Unified Search Bar
Dynamically aggregates content from across the platform to provide relevant, real-time search
data.
Notification Bar
View peer endorsements, questions, or updates. See who is following you.
My Status
Displays the status of an individual’s availability. When a green presence indicator appears next
to the My Status icon, an individual is online and available to chat or meet.
Profile Menu
Manage your profile, or log out of the platform. Administrator access is granted at the Profile
menu upon log-in.
User Profile: Share Expertise and Interest Through Online Profile
User Profile
Details user attributes, including name, presence, user photo, job title, location, time zone,
mobile and work numbers, primary and secondary email addresses, and instant messaging (IM)
addresses. Details include expertise, subject matter endorsements, featured posts, activities,
interests, communities, and followers.
Expertise Endorsements
User profile includes detailed information about expertise and peer-related endorsements.
Home Page: Personalizes Information, Creating an Engaging User Experience
Dashboard
Find an expert, search for a training course, create a personalized learning plan to advance your
career path, or locate best practices in the Knowledge Center.
Workspace
Create notes, enroll in courses and view learning plans, manage files, collaborate with peers, and
learn more about your strengths and areas for further development through Visual Knowledge
Mapping and Analytics Technology.
Visual Knowledge Mapping
and Analytics Technology
Combines keyword ranking with semantic graphing, data aggregation and crowdsourcing to
provide individuals, teams, and departments with the ability to assess knowledge, learning, and
interests in real-time.
Activity Stream
Provides a consolidated overview of an individual’s recent activites, including updates of shared
content and comments.
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Data Sheet
Table 1. Features and Benefits continued
Feature Category
Function and Benefits
Learning: Your One-Stop Shop for Learning and Development
Training Catalog
Individuals can participate in formal, informal or prescribed learning. Course options include
instructor-led, URL-based e-learning, and WebEx meeting options.
My Enrollments
Highlights enrollment in process, completed, or scheduled for future delivery.
Shared Learning
Highlights shared courses by peers that are in progress, completed, or scheduled for future
delivery.
Learning Plans
Provides an overview of individual and prescribed learning in progress, completed, or scheduled
for future delivery.
Knowledge Center: Repository for Storing and Sharing Knowledge Across The Enterprise
Knowledge Library
Preserves organizational knowledge shared and stored across the enterprise. Upload, store or
organize knowledge assets in the central repository. Access, read, tag, comment on and rate
library assets. Documents can be searched and viewed by title, date, user, tag or community as
well as favorites designations.
My Documents
Personal library in the cloud for an individual’s content collection.
Shared Documents
View Knowledge Library documents shared by library owner or others.
Collaborate: Container for People Who Share Common Interests, Objectives or Information
Communities
Let’s you create communities to support knowledge-sharing, learning and innovation. Once a
community is created, it serves as the file container for all authored content, including wikis,
blogs, and discussion threads. Community searches are conducted by name, tag, type, or
attributes.
My Memberships
Depicts a current listing of community memberships.
Public: Anyone can join: name and content area are visible in search results.
Community Types
Private: Only those invited by a community owner can join: name is visible in search results but
content is visible for private community members only.
Hidden/Circle of Trust: Invited individuals can join: name is not visible in search results and
content is visible only for hidden community members.
Blogs
Create community blogs, or read, comment on and rate blogs posted by community bloggers.
Questions
Individuals can post questions to discussion boards to crowdsource information for a project or
to meet a deadline.
Wiki Library
Add, modify, or delete wiki library content in collaboration with others in your community.
RSS Feeds
Subscribe to RSS feeds to receive regular updates on key areas of interest from individuals.
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Data Sheet
Table 1. Features and Benefits continued
Feature Category
Function and Benefits
People: Directory for Browsing, and Locating People and Experts
All People
A directory of organization contacts.
Experts
Comprehensive directory of formal and informal experts. Searches can be conducted by
expertise and endorsements.
On the Go: Take Cisco Collaborative Knowledge with You Wherever You Go
My Collection
Personal content is stored in the Cisco Collaborative Knowledge Library and accessible anytime,
anywhere from laptops, tablets and smartphones.
Notes
Create and share notes with colleagues, or tag and archive notes for later retrieval.
Cisco Mobile Knowledge
Application
Web-based application can capture, share, and upload documents to the Cisco Collaborative
Knowledge digital library. Content can be accessed anytime, anywhere. Web clipper captures,
stores and shares web pages with contacts.
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Data Sheet
System-Level Capabilities.
This table details Cisco Collaborative Knowledge system-level capabilities.
Table 2. System-Level Capabilities
Capabilities
Benefits
Interoperable, Open Architecture
Platform runs on a unified, interoperable, and open architecture to optimize services
and ease of deployment.
Private Cloud
Knowledge can be shared and delivered in the cloud on a variety of mobile devices.
Multi-Tenant Architecture
Each tenant’s data is safeguarded, isolated, and accessible only to authorized users
with proper entitlement checks in place, and to the authorized administrator.
Scalability
Scalable design model can easily accommodate additional tenants and/or
businesses. Additional tenants can be added without affecting services and
applications provided to other tenants in the system.
Data Protection
Important safeguards include data-privacy, encrypted communication, role-and
resource-based policy management, and password protection. Services handling
and customer data stored on servers are also monitored.
Operating System Support
Platform operates on Windows, Linux, Android, and iOS hardware platforms.
Profile Management
Incorporates content from corporate directory.
Mobility
High-fidelity access to profiles, presence, knowledge, communities, learning and
more on mobile devices. Data is asynchronous and accessible online or offline.
Single Sign On (SSO)
Cisco common identity SSO support in the cloud.
Smart Search
Unified search built into the product. Enables high-performance retrieval and search
navigation.
WebEx Meeting, Jabber Presence and IM
Provides one-click IM activation and user presence display: supports WebEx
Meeting and Jabber IM.
WebEx Meeting and WebEx Meeting Center
Integration
Seamless integration with WebEx meeting and WebEx Meeting Center web
conferencing.
Browser Support
Browser support includes Chrome, (Chrome 34 and above), Mozilla, Safari 6, and
Firefox 29 and above.
Learning Management System
Native learning management system provides solid catalog management service.
Third-Party Learning Content Partners
Supports more than 13,000 modules from Cisco Technical Education, and technical,
science and leadership learning modules from Cisco content partners.
E-Reader
Enables personalized digital delivery of content (epub3) for learning and knowledge
sharing—anytime, anywhere.
Corporate Branding Experience
Select branding options available.
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Data Sheet
How It Works.
Cisco Collaborative Knowledge is a fully integrated, end-to
end digital workplace solution that can be launched from any
desktop or tablet mobile device. The software’s responsive
design adapts to any screen size to provide an intuitive,
engaging and personalized digital experience. Real-time
collaboration functionality ensures that users can safely
network, share ideas and stay connected both inside and
outside of the organization.
To streamline knowledge capture and sharing, Cisco offers
a stand-alone, mobile application that seamlessly integrates
with the Cisco Collaborative Knowledge platform. Once the
mobile application is downloaded, users can clip and share
web page content, and upload documents. The asynchronous
content can be searched, organized and read online or offline
on any Android or Apple device with Cisco’s native e-reader.
Figure 2. Cisco Mobile Knowledge Web Application
The following image shows the Cisco Mobile Knowledge web application on a
smartphone and tablet.
Americas Headquarters
Cisco Systems, Inc.
San Jose, CA
Cisco Cloud Technology.
The Cisco Intercloud is one of the largest cloud deployment
offerings available in the world. Built from the ground up
with industry standards, open APIs, and an interoperable
and scalable architecture, Cisco Collaborative Knowledge
and Cisco Intercloud offer the security and flexibility your
organization needs to deliver rapid deployment at scale.
The Cisco Advantage.
As a leader in IT education, cloud technology, and enterprise
collaboration software, Cisco is committed to helping your
organization solve its most pressing business challenges.
For More Information.
To learn how you can build a smarter, more agile, and
productive organization with Cisco Collaborative Knowledge,
email us at collaborative-knowledge@cisco.com for a
demonstration.
Asia Pacific Headquarters
Cisco Systems (USA) Pte. Ltd.
Singapore
Europe Headquarters
Cisco Systems International BV Amsterdam,
The Netherlands
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to
this URL: www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (1110R)
051915V4
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.