The SIJ Transactions on Industrial, Financial & Business Management (IFBM), Vol. 2, No. 1, January-February 2014 Recognition of Important Sponsorship Behavior to Attract Audience and to Improve it in Sport Event Vahid Rafee Dehbidi*, Elham Rowhanisarvestani** & Salma Hashemian*** *Department of Physical Education, Marvdasht Branch, Islamic Azad University, Marvdasht, IRAN. **Department of Physical Education, Marvdasht Branch, Islamic Azad University, Marvdasht, IRAN. E-Mail: rohany98@yahoo.com ***Faculty of Education, University of Malaya, Kuala Lumpur, MALAYSIA. Abstract—The aim of this study was to gain a deeper understanding of how companies behavior to more success in sponsorship in sport events as a strategic tool in their marketing program. In order to achieve this purpose, the study identified and propertied companies objectives with sport sponsorship and explain ways to connect better with customers. Research method was carried out by field method considering the nature and research subject was descriptive-analytical method. The research statistical population was including 7 companies of financial sponsorship in Towa global competitions being held in November 2011 in Shiraz. The statistical sample was equal to the statistical population of the research. The research instrument was marketing questionnaire being applied in Protra University in the south of Africa. The reliability coefficient of the questionnaire was 0.89 by Cronbach‟s alpha. The results showed that in accepting the support of events, the organizations were attempting to affect on current customers, local community (competition region) and potential customers and one of the most important factors in assessment of investment before accepting sponsorship is the ability of the organization in the success of hospitalization, the number of audiences and effectiveness of social communications. The Important factors in planning in financial sponsorship companies business plan, social communication plan and marketing plan. In The investigation of the effect of accepting sponsorship the sponsorship organizations consider the effect of this support on access to highest media cover in the first degree and second and third degree consider the access to special media and achieving advertisement opportunities. Result showed that the first and important thing in planning of sponsorship companies was effective behaviors of sport sponsors in sport events in sale field and then in hospitalization field. The most important behavior of marketing manager to success are participating in the events, the assessment of the performance of sponsorship of the company and giving consulting services to supported teams. Keywords—Audience; Effective Behavior; Sponsorship; Sport. I. M INTRODUCTION ANY companies nowadays are fully aware of the fact that they need their customers to stay in business and many of them know the high significance which marketing plays in making them compete successfully amongst their competitors. Companies need to satisfy their customers by creatively managing their marketing mix in order to have a competitive advantage over others [David Jobber, 2007]. Promotion is the way for the company to communicate with their target audiences through mass communication [David Jobber, 2007]. Promotion, however, includes much more than the traditional forms of advertising. It involves all forms of communication to consumers. For many ISSN: 2321 – 242X organizations, sports are quickly becoming a rather effective and efficient way to communicate with both current and potential target markets [Matthew D. Shank, 2009]. According to the definition of Meenaghan about sponsorship, any monetary or non-monetary investment in an activity is to achieve the potential benefits of that activity. Sponsorship has been considered by the companies in recent years and them considerate a kind of good communication method to communicate with the consumers with maximum effectiveness [Meenaghan, 2001]. For many years sponsorship and sports marketing have been in existence and has now been greatly improved upon. Hardly can organizers of major events expect to receive some funds without expecting to give something back in return. A couple of years ago, sponsorship could be regarded has more © 2014 | Published by The Standard International Journals (The SIJ) 9 The SIJ Transactions on Industrial, Financial & Business Management (IFBM), Vol. 2, No. 1, January-February 2014 charitable or philanthropic, but in recent years, hat has changed significantly has we will see in the coming chapters. Bernard Mullin et al., (2007) defines the term sponsorship as „the acquisition of rights to affiliate or directly associate with a product or event for the purpose of deriving benefits related to that affiliation or association. The sponsor then uses this relationship to achieve its promotional objectives or to facilitate and support its broader marketing objectives‟. Bruce E Skinner & Rukavina Vladimir (2002) points out that the Olympics held in Los Angeles was a rapid market expansion for sponsorship deals. The event‟s organizers where able to raise over $400 million worth of sponsorship deal which opened the doors for other Olympics as well as other big events such as the FIFA World Cup. When companies commit themselves to sponsoring certain activity, they should always have clear reasons and objectives for their actions. Sponsorship goals should always be linked to promotional objectives and in a wider sense to the marketing objectives of the organization [Matthew D. Shank, 2009]. Matthew D. Shank (2009) differentiates between direct and indirect sponsorship objectives. The direct sponsorship objective is expected to have an immediate impact on sales as well as impacting the level of the consumer behavior. The indirect sponsorship objective on the other hand is regarded as a long-term commitment, which requires a high level of generating awareness and company image before the companies can reach their set indirect objectives. Yong Jae Ko et al., (2008) in a study investigated the effects of sport bias, knowledge of the sponsor and image of the company on products purchase aim in this study, the theoretical relations between key effectiveness variables of sponsorship as sport bias, knowledge of sponsor, company image and purchase aim were investigated. Finally, it was defined that purchase aim is probable when the consumers have good image of sponsor companies and have high level of bias. Also, the results showed that sport bias of consumers can positively affect the knowledge, image and their purchase aim. Windy Dees et al., (2008) in a study evaluated the effectiveness of sponsorship in a football plan selected between the universities via analyzing the effects of attitude to sponsor, good intention of fan on the purchase aims of the consumer. Finally, it was defined that although fan sport bias and attitude to the sponsor can be the most important forms of effectiveness of sponsorship. Good intention can be one of key factors of transferring anxious fans to loyal consumers and it will have the maximum effect on the support aim of the consumers of company sponsors via their purchase behaviors. Eshqi (2009) in a study investigated the effectiveness of sport sponsorship among football fans in Iran as one of the studies carried out about the effectiveness of sport sponsorship in Iran football league in which the effect of sport sponsorship on 5 variables of fan maturity process was investigated and finally it was found that sport sponsorship improved the public image of the company, increasing the purchase aim and the loyalty of the fans to sponsors but it ISSN: 2321 – 242X didn‟t have any effect on the knowledge of trading mark and the love to the company and trading mark. Ehsani (2007) in a study investigated the reasons of not supporting the sponsors of women sport. The results showed that one of the reasons that the sponsors didn‟t support women sport is the companies didn‟t reach their aims. Abaszadeh (2010) in a research investigated the effective structures of sport sponsorship and the theoretical relations between them among football fans in Iran. The results of the study showed that the support of fans has positive and direct effect on knowledge, image and their purchase aim from the sponsors. Also, their knowledge about the sponsor had positive effect on their image of the sponsor and finally the knowledge of the fans of sponsor and the image of fans of sponsor had positive and direct effect on their purchase aim of the sponsor. In abroad, namely in Australia, Ireland and USA, many researches are performed regarding sponsorship namely sport sponsorship as: Virvilaiate & Dilys (2010) in a research titled “The image of sport organizations as competitive score of attracting the sponsors” showed that the image of sport organizations had more effectiveness on the factors: Athletes, results of sport and the results of the competitions. Correct formation of the image of sport organizations can attract more sponsors. Also, the image of sport organizations and sponsorship organizations should have organized and longterm strategies. Sponsorship organizations should imagine themselves in the market and show their image equally in the competitions. Oladunni Roselyn Abiodun (2011) showed that companies are not too keen on taking risks unnecessarily and are willing to sponsor various target segments because of the good image and a wider audience range and the companies prefer to go into sponsorship that can convey their brand image effectively. In recent times, many new opportunities have opened up for companies to compete with One another in creating sponsorship deals that is both favorable to them as well as the sporting entities they get involved with. What are the required audiences of the sponsorship companies? 1. Important factors in assessment of investment before accepting sponsorship 2. Important factors in planning of sponsorship companies 3. Important factors in the investigation of the effect of accepting sponsorship 4. There was significant difference between the identified factors (management of sponsorship, marketing and communication, evaluation of sport events, company goals, services, products and trading mark, sale, media cover, hospitalization, planning of sponsorship companies, the assessment of the effect of accepting sponsorship). © 2014 | Published by The Standard International Journals (The SIJ) 10 The SIJ Transactions on Industrial, Financial & Business Management (IFBM), Vol. 2, No. 1, January-February 2014 5. The identification and prioritization of good behavior of marketing manager (explaining the job of marketing manager) II. RESEARCH METHOD Research method was carried out by field method considering the nature and research subject “The identification of effective behaviors in required audience in sport sponsorship” was descriptive-analytical method. The research statistical population was including 7 companies (Shiraz Moket, Iran cell Col, Dairies company of Arjan in Shiraz, Shiraz Language institute, Shiraz Navid publications, Chamran big hotel) of financial sponsorship in Towa global competitions being held in November 2011 in Shiraz. The statistical sample was equal to the statistical population of the research. The research instrument was marketing questionnaire being applied in Protra University in the south of Africa. The questionnaire questions were designed as close response based on Likert scale. The questionnaire was designed by the researcher and proved by the experts of sport management field. These questionnaires were completed by the managers of sponsorship companies. It can be said that the researcher personally was present during filling the questionnaires and these meetings were held similar to the meetings of interview. The reliability coefficient of the questionnaire was 0.89 by Cronbach‟s alpha. In this study, the descriptive statistics (mean, SD) were used for summarizing the information and inference statistics was used to investigate the difference of demographic properties. III. FINDING 3.1. Question (1): The prioritization of the Required Audiences of Sport Sponsorship Companies Table 1: Scoring the Questions: Prioritizing the Audiences Prioritizing the Required Audiences Average Prioritizing of Sport Sponsorship Companies of Scores Current customers 11.14 1 Local community (competition region) 11.14 1 Potential customers 10.21 2 Common people 10.14 3 Similar company(products and services) 9.71 4 Participants 9.71 4 Employee 9.00 5 Government 9.00 5 Distribution channels 8.50 6 Media interpreters 8.07 7 Beliefs leaders 7.86 8 Providers 7.21 9 Stockholders 7.14 10 Competitors 6.36 11 Similar company(products and services) 5.48 12 Company partners 5.36 13 The results of table 1 showed that in accepting the support of events, the organizations were attempting to affect on current customers, local community (competition region) and potential customers. ISSN: 2321 – 242X 3.2. Question 2: Important Factors in Assessment of Investment before Accepting Sponsorship Table 2: Scoring the Questions: Important Factors in Assessment of Investment before Accepting the Sponsorship Important Factors of Investment Assessment before Accepting Sponsorship Success in hospitalization The number of audiences Effectiveness in social communications Using media Placing the trading mark of the company for the public Mutual effect between sponsorship and advertisement Advertisement in press Being informed of newspaper and competition journal readers Being informed of the success of advertisement Increasing the advertisement of mark The assessment of the response of the customers Media cover before the competition Being informed of competition audiences Mutual effect between sponsorship and advertisement Mutual effect between sponsorship and sale improvement Advertisement on TV ( for30s) Mutual effect between sponsorship and direct marketing Assessment of the costs of marketing elements The comparison between the sponsorship with other product propagation costs Effectiveness of the achieved target market Re-assessment of the value of trading mark The value of advertisement is defined of advertisement rate Encouraging the employee to sponsorship The knowledge of people about mark, products and services of the company in the competition The investigation of the view of employee about sponsorship Encouraging the employee to sponsorship Competitive cost in sponsorship The computation of increasing business after the end of competition The assessment of cost return of each thousand audiences after advertisement Continuing the advertisement after the competition Advertisement on TV (30s) The value of advertisement is defined of advertisement rate Media cover before the competition Completing the costs of previous sponsorships Advertisement on Radio (30s) Being informed of competition radio audiences The investigation of the views about the competition before the competition The investigation of the views about the competition after the competition The correlation of the opportunities of the company with other sponsors Merging the success of the company with other financial sponsors © 2014 | Published by The Standard International Journals (The SIJ) 32.36 30.29 28.93 28.21 Average of Scores 1 2 3 4 26.71 5 26.50 6 26.43 7 25.86 8 Prioritizing 25.36 9 24.64 10 24.50 11 23.50 23.43 12 13 23.29 14 22.79 15 22.71 16 21.57 17 21.50 18 21.00 19 20.86 19.79 20 21 19.50 22 19.36 23 19.29 24 19.14 25 19.00 18.93 26 27 16.93 28 15.93 29 15.79 30 15.29 31 15.14 32 14.71 14.43 14.21 14.00 33 34 35 36 12.93 37 11.86 38 11.71 39 11.64 40 11 The SIJ Transactions on Industrial, Financial & Business Management (IFBM), Vol. 2, No. 1, January-February 2014 The results of table 2 showed that one of the most important factors in assessment of investment before accepting sponsorship is the ability of the organization in the success of hospitalization, the number of audiences and effectiveness of social communications. The results of table 4 showed that the organizations to accept the sponsorship consider the effect of this support on access to highest media cover in the first degree and second and third degree consider the access to special media and achieving advertisement opportunities. 3.3. Question 3: Important Sponsorship Companies 3.5. Question 5: There was Significant Difference Between the Identified Factors (Management of Sponsorship, Marketing and Communication, Evaluation of Sport Events, Company Goals, Services, Products and Trading Mark, Sale, Media Cover, Hospitalization, Planning of Sponsorship Companies, The Assessment of the Effect of Accepting Sponsorship) Factors in Planning Table 3: Scoring the Questions of Planning of Financial Sponsorship Companies Important Factors in Planning in Financial Sponsorship Companies Business plan for the company Social communication plan Marketing plan The plan for sponsorship recommendation to professional teams Having assessment plans of organization behaviors- administrative and management of financial sponsorship Having the investigation plan of the success of previous financial sponsorship The assessment plan of the behavior of participants in the competition (athletes, artists and organizations) Supporting great number of participants The plan of investigating the previous communication problems Supporting a great number of audiences Assessment plan of the competition and event Assessment plans of the teams Average of Scores 9.07 9.07 8.00 Prioritizing 1 1 2 7.71 3 7.64 4 7.07 5 6.21 6 5.14 7 5.14 7 4.57 4.36 4.00 8 9 10 The results of table 3 showed that the companies receiving sponsorship of the teams or events should be with the importance of a business plan, social communication plan and marketing plan. 3.4. Question 4: Important Factors in the Investigation of the Effect of Accepting Sponsorship in Companies Table 4: Scoring the Questions: The Investigation of the Effect of Accepting Sponsorship The Investigation of the Effect of Accepting Sponsorship Access with the highest media cover Access of special media Achieving advertisement opportunities Exclusiveness of the name of the company in the competition The required budget Creating different opportunities Suitable strategy of the image of the company Effectiveness in the morale of the employee Access to the specific audiences of the competition Suitable strategy for the products, mark and services of the company Communicating with the customers Creating opportunity for company associations Exclusive personal arrangements (e.g. wearing organization cloth or company, etc) The ability to complete other elements of marketing communication in the supporting sport events ISSN: 2321 – 242X Average of Scores 9.64 9.43 9.00 Prioritizing 1 2 3 9.00 3 8.64 8.43 7.36 7.29 4 5 6 7 6.64 8 6.50 9 5.93 10 5.93 10 5.79 11 5.43 12 Table 5: Descriptive Statistics of Identified Factors Average Significance Difference of of SD Prioritization Hypotheses Scores Planning of sponsorship 4.1905 .64678 1 companies Good and effective behaviors of sport sponsors 3.9524 1.14550 2 in sport events in sale field Good and effective behaviors of sport sponsors 3.8857 .93707 3 in sport events in hospitalization field The investigation of the effect of investment before 3.8673 .95157 4 accepting sponsorship Good and effective behaviors of sport sponsors 3.6190 1.44886 5 in sport events in media cover Good and effective behaviors of sport sponsors 3.4935 .95181 6 in sport events in company goals in sponsorship Good and effective behaviors of sport sponsors 3.3571 1.03382 7 in sport events in marketing and communication Good and effective behaviors of sport sponsors 3.2521 1.16103 8 in sport events in assessment of sport events Good and effective behaviors of sport sponsors 3.2222 1.18808 9 in sport events in services, products and trading mark Good and effective behaviors of sport sponsors 2.9921 .71753 10 in financial sponsorship management The results of table 5 showed that planning of sponsorship companies was important first and good and effective behaviors of sport sponsors in sport events in sale field and then in hospitalization field were of great importance. © 2014 | Published by The Standard International Journals (The SIJ) 12 The SIJ Transactions on Industrial, Financial & Business Management (IFBM), Vol. 2, No. 1, January-February 2014 3.6. Question 6: The Identification and Priority of Good Behavior of Marketing Manager Table 6: Scoring the Questions: Good Behavior of Marketing Manager Good Behavior of Marketing Average of Prioritizing Manager Scores Participating in the events 6.00 1 The assessment of the performance 5.71 2 of sponsorship of the company Giving consulting services to 5.21 2 supported teams Creating and execution of 4.57 3 sponsorship trading Merging marketing fields of communications with sponsorship 4.57 4 plans Brief investigation of supportive 3.71 5 activities of other competitors The assessment of sport support 3.5 6 goals Planning for sponsorship 2.71 7 The results of table 6 showed that the company in the events, assessment of the performance of sponsorship of the company and giving consulting services to supporting teams had the greatest importance. IV. DISCUSSION AND CONCLUSION Considering the results in this study, some factors identified as effective behaviors required audience in sport sponsorship and ranked based on their importance. Considering the results of variance analysis, it was shown that in accepting sponsorship, the planning of the company and sale fields and hospitalization had the greatest importance. The results of the study proved the results of the study of Virvilaite & Dilys (2010), Windy Dees et al., (2008), Yong Jae Ko et al., (2008), Carg (2007), Fasan & Agoro (2007), Cronoval et al., (2005), Howard & Crompto (2004), Ehsani (2007), Abaszadeh (2010) and Eshqi (2009). The aim of this article was to gain a thorough understanding of what good behavior company‟s sponsorship as a marketing tool to reach out to their target audience as well as potential customers. The intent was to gain an indepth understanding on how organizations use sponsorship to reach out to specific audiences. Today, marketing and sponsorship have the highest position in sport industry. Considering the researcher investigations, it can be said that the role of government and physical education organization are important and necessary. Sport industry in Iran doesn‟t have its own position and most of the authorities view the sport as recreation not an industry and the only issue that seems to help in promoting the sport is the changing the view of the managers namely policy makers. We knew that one of the great problems of physical education organization is the presence of many authorities and the dispersion of this field and this case should be considered based on the current importance of the sport. One of development of sport industry is investment in this field and one of the most efficient ways ISSN: 2321 – 242X is attracting other industries sponsors. Considering the investigations of the researcher, the results showed that today in Iran, the authorities and physical education organization could not take a useful measurement in this regard. In this research, it was observed that private sectors were inclined for investment in sport and accepting sponsorship but due to the lack of good background, a few people started sport sponsorship. Considering the mentioned results, the researchers considered the following recommendations for improving sponsorship in sport. The result showed that in accepting the support of events, the organizations were attempting to affect on current customers, local community (competition region) and potential customers and one of the most important factors in assessment of investment before accepting sponsorship is the ability of the organization in the success of hospitalization, the number of audiences and effectiveness of social communications. The Important factors in planning in financial sponsorship companies business plan, social communication plan and marketing plan. In The investigation of the effect of accepting sponsorship the sponsorship organizations consider the effect of this support on access to highest media cover in the first degree and second and third degree consider the access to special media and achieving advertisement opportunities. Result showed that the first and important thing in planning of sponsorship companies was effective behaviors of sport sponsors in sport events in sale field and then in hospitalization field. The most important behavior of marketing manager to success are participating in the events, the assessment of the performance of sponsorship of the company and giving consulting services to supported teams. In regard of results the writer suggests that: 1. The most important success key in each organization is creating a strong relationship with people. It seems that sport and physical education organization in Iran couldn‟t have effective and suitable relationship with people. Most of the factories and companies are active in cultural issues and they consider that people are more active in these activities. 2. Planning the sport events has important role in attracting sponsor. Considering the level of these competitions that were held internationally, it had weak informing process such that most of the people were not even informed about these competitions. In addition, most of the sponsors stated that they were informed in the last minute. The lack of planning in facilities is observed. These competitions location was not suitable for the presence of the tourists. The lack of parking and recreation facilities, the lack of the collaboration of governor office, the lack of collaboration of municipality, the lack of collaboration of cultural heritage organization, the lack of collaboration of social and cultural organizations and army in this competition are observed. Considering the effect that an international event has, all the related institutions should attempt in better holding these competitions. © 2014 | Published by The Standard International Journals (The SIJ) 13 The SIJ Transactions on Industrial, Financial & Business Management (IFBM), Vol. 2, No. 1, January-February 2014 The lack of effective use of sponsors is other problems of this event. For example, they could buy thicket for the athletes dispatched from other countries of Turkish air ling sponsorship, or by creating some stores in competition environment to reduce the prices, they could attract more sponsors. 4. Physical education organization can attract more investment by publishing sport marketing journal and they help sport field. 5. The companies with sport teams can participate in public sport plans among all people and by creating good relationship with people make their trading mark famous. 6. Considering this fact that sport is not separated from culture, all the organizations and namely media can take the measurements in propagating this issue. 7. Considering the investigations, it was observed that physical education institution after the end of this competition didn‟t have any assessment of holding these competitions. This issue affects sponsorship. 8. Physical education organization should organize native sport fields and can have more advantages of being the host of competitions. 9. It was observed in the researches that in companies and factories of sponsorship, classic management style was used. Unfortunately, modern management didn‟t have strategic planning. None of the organizations didn‟t have definite marketing unit and most of the people delegated this important duty for public communication section. The managers and staffs considered sponsorship extra costs that not only don‟t create any advantages for the institution, but also it lead into the increase of organization costs. Also, it was observed that none of the mangers of were informed of the organizations managers. Thus, it was proposed that the government for keeping the private sector teach the managers. 10. Considering the results of research, it was observed that one of the main reasons is accepting sponsorship from the institutions is having relationship with people. Thus, physical education organization in competitions creates these relationships. Also, physical education organization should use advertisement techniques instead of marketing to attract sponsorship. REFERENCES 3. ISSN: 2321 – 242X [1] [2] [3] [4] [5] [6] [7] [8] [9] [10] [11] [12] T. 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Degree Programme: International Business. © 2014 | Published by The Standard International Journals (The SIJ) 14