DSA Assessment Plan
Department Name:
Assessment Plan for Academic
Year:
Director:
Assessment Contact(s)
(if not the director):
Counseling and Psychological Services
2013-2014
Norma Ngo, Psy.D.
Christopher Scott, Ph.D. and Susan Chanderbhan-Forde, Ph.D.
Department Mission Statement: It is the mission of CAPS to provide high quality psychological and social services to the university in order to enhance student
success in their academic, personal, and social pursuits.
CAPS will be fully staffed with licensed professionals operating from a state of the art facility & utilizing advanced technology that
delivers unparalleled psychological services tailored to the unique needs of University of Houston’s diverse student body. CAPS will
exhibit measurable outcomes in helping students with their academic, personal and social pursuits through its leadership in innovative
clinical, outreach, multicultural, and training programming. This will result in a successful well-rounded student who, upon
Department Vision Statement:
graduation, becomes an engaged citizen in a global world. CAPS will be nationally acclaimed in its passionate pursuit of reducing
barriers to access, destigmatizing mental health, and affirming diverse cultures, traditions, and people.
Department Goals:
1. Measure/evaluate learning outcomes and customer experiences for our clinical and assessment services by: a) using Campus Labs to
evaluate these learning outcomes and customer experiences b) Developing further strategic initiatives based on these learning
outcomes
and customer
experiences
2.
Measure/evaluate
learning
outcomes and customer experiences for our outreach services by:
a) working with Campus Labs to evaluate these learning outcomes and customer experiences, and document student/faculty/staff
3. Operationalize the expected outcomes of the training program to align with best practices in the field of psychology training by:
a) Meeting with training team to review “Competencies Benchmarks” document
b. Reviewing training program goals
Program or Services Being Assessed: CAPS Individual Counseling service
Learning Outcome(s) and/or
Program Objective(s)
Students will report a reduction
of psychological distress as a
result of individual counseling.
Method
Frequency
Timeline
(Month)
Counseling Center Assessment of
The CCAPS will be Ongoing
Psychological Symptoms (CCAPS) using administered every
1st and 4th visit to
the Distress Index.
CAPS.
1
Purpose
Measure impact of
services regarding
impact on student
mental health.
Goal(s) Supported
#1
DSA Assessment Plan
Program or Services Being Assessed: CAPS Individual Counseling service
Learning Outcome(s) and/or
Program Objective(s)
Students will experience an
improvement in academic
functioning as a result of
individual counseling.
Method
Frequency
Timeline
(Month)
Counseling Center Assessment of
The CCAPS will be Ongoing
Psychological Symptoms (CCAPS) using administered every
1st and 4th visit to
the Academic Distress Scale.
CAPS.
Purpose
Measure impact of
services in reducing
academic distress.
Goal(s) Supported
#1
Program or Services Being Assessed: CAPS customer service (questions cover interactions with both clinical and clerical staff)
Learning Outcome(s) and/or
Program Objective(s)
Assess key areas of customer
satisfaction for students.
Method
Frequency
1. Brief (5-10 question) Campus Labs
3x per year.
survey to be administered via tablet. 2.
Paper free response form asking clients to
write about their customer service
experiences at CAPS.
Timeline
(Month)
Purpose
Administration in:
Evaluate key customer
November, April, July services interactions
clients have with
clinicians and front
office staff.
Goal(s) Supported
#1
Program or Services Being Assessed: Group Therapy Program
Learning Outcome(s) and/or
Program Objective(s)
Students will be able to decrease
their social anxiety and
depression and increase their
interpersonal effectiveness as a
result of participating in group
therapy this semester.
Method
The assessment measure will be the
CCAPS, looking specifically at the social
anxiety and depression measures to see if
clients' symptoms decrease over time.
Group evaluations will also be
administered at the end of every group.
Frequency
CCAPS and other
outcome measures
will be
administered-pre
and post group.
Group evaluations
will be completed
during last group
session.
Program or Services Being Assessed: LD/ADHD Assessment
2
Timeline
(Month)
Statistics will be
analyzed at the end of
every semester, so
December
2013/January 2014 for
fall semester and June
2014 for spring
semester.
Purpose
Goal(s) Supported
To determine the
#1
effectiveness of group
therapy on clients'
reported symptoms and
to help shed light on
how group program
might be more effective
DSA Assessment Plan
Learning Outcome(s) and/or
Program Objective(s)
Clients who complete ADHD/LD
testing will be able to identify
their academic strengths and
weaknesses.
Method
1) CAPS ADHD/LD assessment survey will be
used.
2) Majority of respondents will report increased
awareness of academic strengths & weaknesses
Program or Services Being Assessed: LD/ADHD Assessment
Learning Outcome(s) and/or
Method
Program Objective(s)
Clients who complete ADHD/LD 1) CAPS ADHD/LD assessment survey will be
used.
testing will be able to identify
2) Majority of respondents will report learning
strategies which will improve
strategies to improve academic success
their academic success.
Frequency
All asssessment
clients will be asked
to complete survey at
conclusion of
assessment process
Frequency
All asssessment
clients will be asked
to complete survey at
conclusion of
assessment process
Timeline
(Month)
Ongoing: Data will be
analyzed at end of Fall,
Spring, and Summer 2013
semesters
Timeline
(Month)
Ongoing: Data will be
analyzed at end of Fall,
Spring, and Summer 2013
semesters
Purpose
Goal(s) Supported
Asses utility of assessment # 1
process for improving
students' knowledge of
academic strengths and
weaknesses and inform any
needed changes.1) Plan
revised from AY 2011/2012
to clarify goals
2) Will be comparing AY
2013/2014 results to
baseline from AY 2012
Purpose
Asses utility of assessment
process for improving
students' knowledge of
strategies to improve
academic success and
inform any needed
changes.1) Plan revised
from AY 2011/2012 to
clarify goals
2) Will be comparing AY
2013/2014 results to
baseline from AY 2012
Goal(s) Supported
#1
Program or Services Being Assessed: Outreach
Learning Outcome(s) and/or
Program Objective(s)
Method
Frequency
3
Timeline
(Month)
Purpose
Goal(s) Supported
DSA Assessment Plan
1) 70% of workshop attendees
will demonstrate understanding
of the Food For Thought
Workshops (FFTW) by being able
to identify one new skill that
was learned during the FFTW.
2) 70% of workshop attendees
that respond to a one-month
follow-up, will be able to
demonstrate knowledge and
application of the FFTW by
stating he/she has used one skill
3) 70% of Diversity Institute
participants that respond to an
electronic assessment will selfreport improved understanding
of the diversity issues that
present on the campus.
1) Initial Evaluation
• Criteria: An attendee that attended at
least 75% of the FFTW.
•
Process: Distribute evaluations at the end
of the FFTW. Enter data into campus labs
at the end of the FFTW (to be completed
by outreach coordinator)
• Tool: Paper evaluation; campus labs
2) One Month Follow-up
• Criteria: An individual that attended at
least 75% of the FFTW.
Process: An evaluation will be sent via email at one month after the FFTW.
• Tool: An electronic assessment via
campus labs
3) 2014 Diversity Institute Participants
will be administered an electronic preassessment via campus labs, two weeks
before the start date of the Diversity
Institute. A Post-assessment will be
administered via campus labs to all
Diversity Institute Participants, two weeks
after the date of the 2014 Diversity
Institute.
Program or Services Being Assessed: Training
Learning Outcome(s) and/or
Program Objective(s)
Method
1) At each FFTW
workship (weekly
during Fall 2013 and
Spring 2014). One
month after an
attendee attends the
FFTW.
2) At each FFTW
workshop (weekly
during Fall 2013 and
Spring 2014). One
month after an
attendee attends the
FFTW.
3) Two
administrations of an
assessment. One
before Diversity
Institute and one
after Diversity
Institute.
Frequency
4
• FFTW occur on a
weekly basis during
Fall 2013 and Spring
2014.
• Data from each
FFTW will be entered
at the end of each
FFTW.
• Data (from FFTW and
one-month follow-up)
will be interpreted at
end of Fall 2013
semester and Spring
2014 semester.
• End of academic year
data will be
interpreted during
Summer 2013.
• Diversity Institute
2014 is currently
scheduled for March,
2014
Timeline
(Month)
• Educate UH
#2
community on a variety
of topics
• Enhance skills of
individual (e.g.
communication,
emotional regulation)
• Effectiveness of
weekly FFTW which are
designed to serve as a
supplement to therapy.
• Effectiveness of FFTW
which utilizes one hour
of staff clinical time per
week.
• To raise awareness
around diversity, to
promote inter-cultural
contact, and to increase
multicultural
understanding
Purpose
Goal(s) Supported
DSA Assessment Plan
CAPS practicum trainees will
demonstrate competence in the
following core skills: individual
therapy, sensitivity to diversity,
ethical sensitivity and
professionalism, and use of
supervision/training.
CAPS practicum trainees must attain an
average score of 3 (“acceptable”) on the
CAPS Trainee Evaluation form in each
core skill by the end of the practicum.
At least twice per
training year
5
Written evaluation
form is completed by
the primary supervisor
at the end of each
semester (December,
April). Informal
feedback is also given
at mid-semester
(October, February).
Both to provide
#3
feedback to trainees
regarding their skill
development, and to
evaluate the
effectiveness of the
training provided in
those skills. If
aggregate trainee scores
are routinely lower in a
particular skill, the
quantity, quality, and
modality of training
provided in that skill are
then reassessed and
improved.