Cisco Instant Connect for Apple Devices
Reference Guide
Cisco IPICS 4.9(2)
January 14, 2016
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CONTENTS
Preface
v
Overview
v
Organization
v
Obtaining Documentation and Support
CHAPTER
1
Getting Started
Overview
Guidelines
1-1
1-1
1-1
Obtaining Cisco Instant Connect
CHAPTER
2
v
Using Cisco Instant Connect
1-2
2-1
Cisco Instant Connect Screens
2-1
Starting Cisco Instant Connect and Logging In to Cisco IPICS
Logging Out of Cisco IPICS
2-7
Using the Talklines Screen
2-8
Using the PTT Screen
2-8
Using Menu Options
2-10
Using the About Screen
2-11
Using the Settings Screen
2-12
Switching from Background Operation
Understanding Call Assurance
CHAPTER
3
2-13
2-14
Using an Apple Watch with Cisco Instant Connect
3-1
Starting the Apple Watch Cisco Instant Connect App
3-2
Waking the Apple Watch
4
3-1
Enabling the Apple Watch Cisco Instant Connect App
Exiting the Apple Watch Cisco Instant Connect App
CHAPTER
3-3
Troubleshooting and Program Messages
4-1
Program Messages
3-3
3-3
Using the PTT Screen on an Apple Watch
Troubleshooting Tips
2-6
4-1
4-2
Cisco Instant Connect for Apple Devices Reference Guide
iii
Contents
INDEX
Cisco Instant Connect for Apple Devices Reference Guide
iv
Preface
Overview
This document provides detailed information about Cisco Instant Connect for Apple devices. This
application allows you to use an Apple device to communicate with other users via Cisco IP
Interoperability and Collaboration System (IPICS) incidents, virtual talk groups (VTGs), channels, and
radios.
Organization
This manual is organized as follows:
Chapter 1, “Getting Started”
Provides an overview of Cisco Instant Connect
and information that you need to get started with
the application
Chapter 2, “Using Cisco Instant Connect”
Provides information about how to use Cisco
Instant Connect on an Apple device
Chapter 3, “Using an Apple Watch with Cisco
Instant Connect”
Provides information about how to use Cisco
Instant Connect on an Apple Watch
Chapter 4, “Troubleshooting and Program
Messages”
Provides troubleshooting tips for some common
issues that you may encounter while using Cisco
Instant Connect and explains program messages
that Cisco Instant Connect may dis
Obtaining Documentation and Support
For information about obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What’s New in Cisco Product Documentation. This document also lists
new and revised Cisco technical documentation. It is available at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS version 2.0.
Cisco Instant Connect for Apple Devices Reference Guide
v
Preface
Obtaining Documentation and Support
Cisco Instant Connect for Apple Devices Reference Guide
vi
CH A P T E R
1
Getting Started
This chapter provides information that you need to get started with Cisco Instant Connect. It includes
these topics:
•
Overview, page 1-1
•
Guidelines, page 1-1
•
Obtaining Cisco Instant Connect, page 1-2
Overview
Cisco Instant Connect is an application for Apple devices that allows you to use these devices to interact
with other participants in a Cisco IP Interoperability and Collaboration System (IPICS) incident,
channel, virtual talk group (VTG), and radio.
For information about Apple devices and network configurations that support Cisco Instant Connect, see
Cisco IPICS Compatibility Matrix.
Before you can use Cisco Instant Connect, you must download it to your Apple device.
Guidelines
•
An Apple device can communicate with the Cisco IPICS server and UMS via a Wi-Fi network
connection or via a 3G or 4G connection (see Cisco IPICS Compatibility Matrix for details). If the
Cisco IPICS server and UMS is in an internal network, you must use the Cisco AnyConnect VPN
Client to access the server. If the Cisco IPICS server and UMS can be accessed by external devices
via the public Internet without firewall restrictions, the Cisco AnyConnect VPN Client is not
required.
•
To allow audio communication, the Cisco IPICS server and the UMS component must be in a
network that does not block voice over IP (VoIP) communication.
•
If you are using Cisco Instant Connect on a WiFi network and have established an audio connection,
you temporarily lose the audio connection if you move to a different network, for example from a
WiFi network to a 3G or 4G connection.
•
Communication between the Cisco Instant Connect and the Cisco IPICS server that involves logging
in and logging out goes over Secure Socket Layer (SSL) and is encrypted and secure. However,
audio communication is not encrypted.
Cisco Instant Connect for Apple Devices Reference Guide
1-1
Chapter 1
Getting Started
Obtaining Cisco Instant Connect
•
When you view a list of incidents, channels, VTGs, and radios, the information in the screen updates
automatically. By default, this update occurs every 10 second if you are using Cisco Instant Connect
on a WiFi network or every 60 seconds if you are using a 3G or 4G connection. You can change a
default update interval by using the IPICS Server Settings options as described in the “Using the
Settings Screen” section on page 2-12
•
If a Cisco IPICS server fails while you are logged in from Cisco Instant Connect, and if high
availability is configured for the Cisco IPICS server, you can log back in by identifying the primary
server, and the system redirects you to the secondary server automatically. If you are logged in to
the secondary server when fallback occurs, you are reconnected to the primary server automatically.
For related information about the Cisco IPICS server, see the Cisco IPICS documentation.
Obtaining Cisco Instant Connect
Cisco Instant Connect is available from the Apple App Store. The app name is Cisco Instant Connect
[4.9(2). To obtain this app and install it on an Apple device, take either of these actions:
•
Download the Apple iTunes application to your PC. Next, open iTunes, navigate to Store >
iTunes Store > App Store, and download the app. Then sync your Apple device with iTunes. See
your Apple device documentation for additional information.
•
On your Apple device, launch the App Store application and download the app.
After you install the app, it appears on your Apple device as Cisco Instant Connect.
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CH A P T E R
2
Using Cisco Instant Connect
This chapter describes how to use Cisco Instant Connect on an Apple device. It includes these topics:
•
Cisco Instant Connect Screens, page 2-1
•
Starting Cisco Instant Connect and Logging In to Cisco IPICS, page 2-6
•
Logging Out of Cisco IPICS, page 2-7
•
Using the Talklines Screen, page 2-8
•
Using the PTT Screen, page 2-8
•
Using Menu Options, page 2-10
•
Using the About Screen, page 2-11
•
Using the Settings Screen, page 2-12
•
Switching from Background Operation, page 2-13
•
Understanding Call Assurance, page 2-14
Cisco Instant Connect Screens
You control many of the Cisco Instant Connect operations by using the features on its screens. The
following figures describe these screens and provide references to sections in this manual that provide
related information:
•
Log In screen—Figure 2-1 on page 2-2
•
Talklines screen—Figure 2-2 on page 2-3
•
PTT screen—Figure 2-3 on page 2-4
•
About screen—Figure 2-4 on page 2-5
•
Settings screen—Figure 2-5 on page 2-6
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Chapter 2
Using Cisco Instant Connect
Cisco Instant Connect Screens
Figure 2-1
Log In Screen
Description
Reference
1
IPICS Server field
2
Username field
See the “Starting Cisco Instant Connect and
Logging In to Cisco IPICS” section on page 2-6
3
Password field
4
Remember Password switch
5
Log In button
Cisco Cisco Instant Connect for Apple Devices Reference Guide
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Chapter 2
Using Cisco Instant Connect
Cisco Instant Connect Screens
Figure 2-2
Talklines Screen
Description
Reference
1
Menu button
See the “Using Menu Options” section on
page 2-10
2
Search box
3
Channel con (appears blue for an enabled
channel and appears gray for a disabled channel)
See the “Using the Talklines Screen” section on
page 2-8
4
Radio icon (appears blue for an enabled radio
and appears gray for a disabled radio)
5
VTG icon (appears blue for an enabled VTG and
appears gray for a disabled VTG)
6
Incident icon (appears blue for an enabled
incident and appears gray for a disabled
incident)
7
Talklines list
8
Talkline name
9
Talkline status icon (appears green for an
enabled talkline and appears gray for a disabled
talkline)
10 Server Status icon (appears green when the
Cisco IPICS server to which you are logged in is
on line or red when the server is off line)
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Chapter 2
Using Cisco Instant Connect
Cisco Instant Connect Screens
Figure 2-3
1
PTT Screen
Description
Reference
Talkline (incident, VTG, channel, or radio)
name.
See the “Using the PTT Screen” section on
page 2-8.
When you are receiving transmission from a
talker on a talkline, the Cisco IPICS user ID of
the talker appears under the talkline name
2
Menu button.
See the “Using Menu Options” section on
page 2-10
3
Speaker icon / Headset icon.
4
PTT button.
See the “Using the PTT Screen” section on
page 2-8.
When you are receiving a transmission from a
talker on a talkline, the Cisco IPICS user ID of
the talker appears near the bottom of this button.
5
Full Duplex icon / Half Duplex icon.
6
Server Status icon (appears green when the
Cisco IPICS server to which you are logged in is
on line or red when the server is off line)
Cisco Cisco Instant Connect for Apple Devices Reference Guide
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Chapter 2
Using Cisco Instant Connect
Cisco Instant Connect Screens
Figure 2-4
About Screen
Description
Reference
1
Back button
See the “Using the About Screen” section on
page 2-11
2
Cisco Instant Connect version number
—
3
IP address of the Cisco IPICS server that you are See the “Starting Cisco Instant Connect and
logged in to
Logging In to Cisco IPICS” section on page 2-6
4
Help button
5
Privacy Policy button
6
License Information button
7
Cisco IPICS user name that you are logged in
with
8
Fully qualified domain name of the Cisco IPICS
server that you are logged in to
9
Server Status icon (appears green when the
—
Cisco IPICS server to which you are logged in is
on line or red when the server is off line)
See the “Using the About Screen” section on
page 2-11
See the “Starting Cisco Instant Connect and
Logging In to Cisco IPICS” section on page 2-6
Cisco Cisco Instant Connect for Apple Devices Reference Guide
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Chapter 2
Using Cisco Instant Connect
Starting Cisco Instant Connect and Logging In to Cisco IPICS
Figure 2-5
Settings Screen
Description
Reference
1
Back button
2
IPICS server settings options
See the “Using the Settings Screen” section on
page 2-12
3
Media server settings options
4
Media settings options
5
Server Status icon (appears green when the
—
Cisco IPICS server to which you are logged in is
on line or red when the server is off line)
Starting Cisco Instant Connect and Logging In to Cisco IPICS
After you start Cisco Instant Connect, you must log in to the Cisco IPICS server to be able to use Cisco
Instant Connect to communicate with other Cisco IPICS users.
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Chapter 2
Using Cisco Instant Connect
Logging Out of Cisco IPICS
To start Cisco Instant Connect and log in to Cisco IPICS from a supported Apple device, perform the
following steps.
If you logged in to Cisco IPICS from the current device before, the IPICS Server field and the User field
are filled in automatically with the information that you entered last time. In addition, the Password field
is filled in automatically if you checked the Remember password box.
Procedure
Step 1
Tap the Cisco Instant Connect application icon
.
The Cisco Instant Connect Log In screen appears, as shown in Figure 2-1 on page 2-2.
Step 2
Tap the IPICS Server field and enter the IP address of the Cisco IPICS server that you want to log in to.
Step 3
Tap the Username field and enter your Cisco IPICS user name.
Step 4
Tap the Password field and enter your Cisco IPICS password.
The password is case sensitive.
Step 5
(Optional) Toggle on the Remember Password switch if you want the password that you enter to be
entered automatically the next time you start Cisco Instant Connect.
Step 6
Tap the Log In button.
The Talklines screen appears, as shown in Figure 2-2 on page 2-3. For more information about this
screen, see the “Using the Talklines Screen” section on page 2-8.
Logging Out of Cisco IPICS
You can log out of Cisco IPICS from any Cisco Instant Connect screen that displays the Menu button
in its menu bar.
Note
A Cisco IPICS administrator can log out any Cisco Instant Connect user from the Cisco IPICS
Administration Console. To do so, choose Administration > Active Users from the Server drawer,
choose the Mobile tab, check the box in the left column for each user to log out, and then click the
Logout button.
To log out of Cisco IPICS from Cisco Instant Connect, follow these steps:
Procedure
Step 1
From any screen that displays the Menu button
, tap the Menu button and choose Logout
Step 2
In the window that prompts “Do you want to log out?,” tap OK.
If you do not want to log out, tap Cancel.
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Chapter 2
Using Cisco Instant Connect
Using the Talklines Screen
Using the Talklines Screen
The Talklines screen, shown in Figure 2-2 on page 2-3, appears when you log in to Cisco IPICS or when
you choose one of the options to exit the PTT screen. You also can access this screen from the Cisco
Instant Connect menu (see the “Using Menu Options” section on page 2-10).
The Talklines screen displays in alphabetical order the names of incidents, VTGs, channels, and radios
(collectively called talklines) with which you are associated. An empty screen appears if no talklines
meet this criterion.
You can communicate on any active talkline that appears on this screen.
On this screen, talklines are identified by the following icon. A blue icon indicates a talkline that has
been enabled in the Cisco IPICS Administration Console and a gray icon indicates a talkline that has
been disabled.
•
Channel icon
•
Radio icon
•
VTG icon
•
Incident icon
—Indicates a channel
—Indicates a radio
—Indicates a VTG
—Indicates an incident
In addition, a green Talkline Status icon
indicates that the corresponding talkline that has been
enabled in Cisco IPICS. A gray Talkline Status icon
indicates a talkline that has been disabled.
When the Talklines screen is displayed, you can take any of these actions:
•
Go to the PTT screen and connect to the desired talkline—Tap the icon next to the talkline on which
you want to communicate, or tap the name of that talkline. When the connection is established, you
hear a connect tone to confirm the connection.
•
Search for a specific talkline—Find a talkline that begins with one or more designated characters by
tapping the Search field, using the keypad that appears to enter the characters in the Search field,
then tapping the Apple device Search button. The system automatically displays talklines that
match the search criteria. Search characters are not case sensitive. For example, if you enter a lower
case “a,” the system finds names that contain “a” and that contain “A.”
You can delete the characters in the Search field by tapping the Exit icon
that appears in the
field. You can cancel a search after you tap the Search field by tapping the Cancel button that
appears next to this field.
•
See the status of the Cisco IPICS server—The Menu icon appears green
when the Cisco IPICS
server to which you are logged in is on line, and appears red
when the server is off line.
•
Access menu options—Tap the Menu button
Options” section on page 2-10describes.
to access the options that the “Using Menu
Using the PTT Screen
You can communicate with other Cisco IPICS users via an active talkline (incident, VTG, channel, or
radio) with which you are associated. To do, you use your Apple device as a push-to-talk (PTT) device
to communicate with other users who have joined the same talkline. The PTT screen provides control
for PTT communication.
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Chapter 2
Using Cisco Instant Connect
Using the PTT Screen
To communicate with other Cisco IPICS users, perform the following steps.
Procedure
Step 1
From the Talklines screen, tap the row that contains the talkline on which you want to communicate, or
tap the name of that talkline.
The “Joining talkline” message appears. Then, you are connected to the selected talkline, the speaker on
your Apple device enables automatically, and the PTT screen appears, as shown in Figure 2-3 on
page 2-4. The PTT button appears at the bottom of the PTT screen.
For a description of the talkline icons, see the “Using the Talklines Screen” section on page 2-8
Step 2
Use these actions to communicate on the talkline:
•
To talk, tap and hold the PTT button. To listen, release the button.
•
If the latch feature is enabled for you for the incident, VTG, channel, or radio, you can double-tap
the PTT button to latch this button. Latching the PTT button has the same effect as continuing to
hold it. Double-tap the PTT button again to release the latch.
The appearance of the PTT button indicates the PTT state, as described in Table 2-1.
In addition, you can take any of these actions while the PTT screen is displayed:
•
See the status of the Cisco IPICS server—The Menu icon appears green
when the Cisco IPICS
server to which you are logged in is on line, and appears red
when the server is off line.
•
See the speaker mode—A speaker icon
indicates that you are using the internal speaker of the
Apple device. A headset icon
indicates that a headset is connected to the Apple device. You
can tap either icon to display a description of the speaker mode.
•
See the duplex mode—The Full Duplex icon appears
when you are communicating in full
duplex mode.
The Half Duplex icon appears
when you are communicating in half duplex mode. You can tap
either icon to display a description of the mode.
In full duplex mode, you continue to receive audio while you are holding the PTT button. In half
duplex mode, you can receive audio only when you are not holding the PTT button.
•
Step 3
Access menu options—Tap the Menu button
Options” section on page 2-10describes.
to access the options that the “Using Menu
To exit the PTT screen, take any of these actions:
•
Disconnect from the current talkline and display the Talklines screen—Tap the Menu button
then tap Disconnect Call.
and
•
Display the Talklines screen without disconnecting from the current talkline—Tap the Menu button
and then tap Talklines.
In this case, you continue to hear audio from the talkline. To talk on the talkline, go back to the PTT
screen by tapping the name of the talkline in the PTT screen, or by tapping the Menu button in the
Talklines screen and then tapping Return to Call. To disconnect from the talkline, go back to the
PTT screen, tap the Menu button, and then type Disconnect Call. To talk on another talkline, tap
the new talkline in the Talkline screen to disconnect from the current talkline, connect to the new
talkline, and display the PTT screen for the new talkline.
•
Log out as described in the “Logging Out of Cisco IPICS” section on page 2-7.
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Using Menu Options
Table 2-1
PTT Button States
PTT Button Appearance
PTT State
Idle (neither transmitting nor receiving audio),
latching not available
Idle (neither transmitting nor receiving audio),
latching available
Receiving audio, latching not available
Receiving audio, latching available
Transmitting audio, latching not available
Transmitting audio, latching available
Latched
Unable to PTT
Using Menu Options
Table 2-2 describes the options that can appear when you tap the Menu button
Connect that displays this button its menu bar.
Cisco Cisco Instant Connect for Apple Devices Reference Guide
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on any Cisco Instant
Chapter 2
Using Cisco Instant Connect
Using the About Screen
Table 2-2
Cisco Instant Connect Menu Options
Option
Description
Reference
Talklines
Displays the Talklines screen.
See the “Using the Talklines Screen”
section on page 2-8
About
Displays the About screen.
See the “Using the About Screen” section
on page 2-11
Settings
Displays the Settings screen.
See the “Using the Settings Screen”
section on page 2-12
Logout
Lets you log out of Cisco IPICS.
See the “Logging Out of Cisco IPICS”
section on page 2-7
Return to Call
This options is available if you exit the
PTT screen without disconnecting from
an active talkline.
—
Tap this option to display the PTT screen
and reconnect to the a talkline on which
you are communicating.
Disconnect
Call
This option is available when you are
connected to a talkline and access the
menu from the PTT screen.
—
Tap this option to disconnect from the
talkline and displays the Talklines screen.
Rejoin Last
Call
This option is available when you are not —
connected to a talkline and access the
menu from the Talklines screen.
Tap this option to reconnect to the last
talkline that you were connected to
during the current login session.
Using the About Screen
The About screen, shown in Figure 2-4 on page 2-5, provides information about Cisco Instant Connect
and access to related information. You can access this screen from any Cisco Instant Connect screen that
displays the Menu button
in its menu bar.
To display the About screen, tap the Menu button
and then tap About.
To exit the About screen, tap the Back button.
The About screen displays the following information:
•
Version—Version of Cisco Instant Connect that is running on your Apple device
•
Server—Fully qualified domain name of the Cisco IPICS server that you are logged in to
•
ip—IP address of the Cisco IPICS server that you are logged in to
•
Username—Cisco IPICS user name that you are logged in with
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Using the Settings Screen
In addition, the About screen includes these buttons:
•
Help—Tap to display on line help, which is an on line version of this reference guide. The help
appears in a browser. To return to Cisco Instant Connect, double-click the Apple device Home
button to close the browser, then scroll to and tap the app.
•
Privacy Policy—Tap to display Cisco Privacy. The privacy policy appears in a browser. To return
to Cisco Instant Connect, double-click the Apple device Home button to close the browser, then
scroll to and tap the app.
•
License Information—Tap to display Cisco open source license information. The license
information appears in a browser. To return to Cisco Instant Connect, double-click the Apple device
Home button to close the browser, then scroll to and tap the app.
Using the Settings Screen
The Settings screen, shown in Figure 2-5 on page 2-6, provides options for configuring various Cisco
Instant Connect settings. You can access this screen from any Cisco Instant Connect screen that displays
the Menu button
in its menu bar.
To display the Settings screen, tap the Menu button
and then tap Settings.
To exit the Settings screen, tap the Back button.
Table 2-3 describes the options on the Settings screen.
Table 2-3
Settings Screen Options
Option
Description
IPICS SERVER SETTINGS
Update Interval (Mobile)
Interval in seconds at which Cisco Instant Connect updates the list
of incidents, channels, VTGs, and radios in the Talklines screen
when you are using Cisco Instant Connect on a 3G or 4G
connection.
To change this value, tap this option, choose a value from the list
that appears, then tap Done.
The default value is 60.
Update Interval (WiFi)
Interval in seconds at which Cisco Instant Connect updates the list
of incidents, channels, VTGs, and radios in the Talklines screen
when you are using Cisco Instant Connect on a WiFi network.
To change this value, tap this option, choose a value from the list
that appears, then tap Done.
The default value is 10.
MEDIA SERVER SETTINGS
Enable Connect Tones
Toggle on this switch if you want Cisco Instant Connect to play a
tone when you connect to or disconnect from a talkline.
By default, this switch is toggled on and connect tones are enabled.
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Switching from Background Operation
Table 2-3
Settings Screen Options (continued)
Option
Description
Reconnect Delay
Interval in seconds at which Cisco Instant Connect attempts to
reconnect to media server if connectivity to that server is lost.
To change this value, tap this option, choose a value from the list
that appears, then tap Done.
The default value is 10.
MEDIA SETTINGS
Full Duplex
Toggle on this switch if you want to communicate in full duplex
mode when you are connected to a talkline and are using the PTT
screen. If this switch is toggled off, you communicate in half duplex
mode.
By default, this switch is toggled on and full duplex mode is
enabled.
Mic Gain
Relative sensitivity of the Apple device microphone. Lower this
value if the microphone picks up too much ambient sound.
To change this value, tap this option, choose a value from the list
that appears, then tap Done.
The default value is 1.00.
Speaker Adjustment
Volume of the Apple device internal speaker as a percentage of the
Apple device main volume setting.
To change this value, tap this option, choose a value from the list
that appears, then tap Done.
The default value is 1.00.
Internal Speaker
Toggle on this switch if you want the Apple device to play sounds
through its internal speaker.
By default, this switch toggled off and the device plays sounds
through its external speaker.
Switching from Background Operation
When Cisco Instant Connect is running in the background on your Apple device and you are connected
to an active talkline, even in the background, a red bar appears at the top of your Apple device screen.
If Cisco Instant Connect is running in the background, you can bring it to the foreground in any of these
ways:
•
Tap the Cisco Instant Connect application icon
•
Tab the red bar at the top of your Apple device screen
•
Double-tap the Apple device Home button to display the Recent App list, then tap the Cisco Instant
Connect application icon that appears in this list
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Understanding Call Assurance
Understanding Call Assurance
The Cisco Instant Connect call assurance feature attempts to reestablish a connection to Cisco IPICS if
your Apple device loses its connection while you are communicating on a talkline.
This feature works as follows:
•
If you are communicating on a talkline over a Wi-Fi network and that connection to the IPICS server
is lost, your Apple device attempts to reconnect to the server through a 3G or 4G network. While it
is trying to reconnect, Cisco Instant Connect plays a loss of connection tone every 10 seconds (by
default), and the Unable to PTT button appears (see Table 2-1 on page 2-10) with messages that
describe the current state or activity.
When the Apple device can reconnect to the Wi-Fi network, it does so automatically. Again, it plays
a loss of connection tone every 10 seconds during this time, and the Unable to PTT button appears
with descriptive messages.
•
If you are communicating on a talkline over a 3G or 4G network and that connection to the IPICS
server is lost, your Apple device attempts to reconnect to the server through a valid Wi-Fi network.
While it is trying to reconnect, Cisco Instant Connect plays a loss of connection tone every 10
seconds (by default), and the Unable to PTT button appears with messages that describe the current
state or activity.
When the Apple device can reconnect to the 3G or 4G network, it does so automatically. Again, it
plays a loss of connection tone every 10 seconds during this time, and the Unable to PTT button
appears with descriptive messages.
Cisco Cisco Instant Connect for Apple Devices Reference Guide
2-14
CH A P T E R
3
Using an Apple Watch with Cisco Instant
Connect
When the Apple Watch Cisco Instant Connect app is installed on an Apple Watch and the watch is paired
with an Apple device that is running Cisco Instant Connect, you can use the watch to PTT on a talkline
that you are connected to from the Apple device. You can also use the watch to see the ID of another use
who is talking on the talkline.
Using the Apple Watch Cisco Instant Connect app can be particularly convenient when a Bluetooth
headset is connected to the Apple device. In this situation, you can PTT and monitor caller IDs without
needing physical access to the Apple device.
This chapter describes how to use an Apple Watch with Cisco Instant Connect It includes these topics:
This chapter includes these topics:
•
Enabling the Apple Watch Cisco Instant Connect App, page 3-1
•
Starting the Apple Watch Cisco Instant Connect App, page 3-2
•
Exiting the Apple Watch Cisco Instant Connect App, page 3-3
•
Waking the Apple Watch, page 3-3
•
Using the PTT Screen on an Apple Watch, page 3-3
Enabling the Apple Watch Cisco Instant Connect App
You enable the Apple Watch Cisco Instant Connect app from an Apple device that is paired with your
Apple Watch.
Before you enable the app, install Cisco Instant Connect on your Apple device as described in the
“Obtaining Cisco Instant Connect” section on page 1-2. In addition, pair the Apple device with your
Apple Watch.
To enable the Apple Watch Cisco Instant Connect app, tap the Apple Watch app on the Apple Device to
display the My Watch screen, Then, scroll down and tap Instant Connect, and turn on Show App on
Apple Watch.
After you enable the Apple Watch Cisco Instant Connect app, its icon appears on your Apple Watch as
follows:
Cisco Cisco Instant Connect for Apple Devices Reference Guide
3-1
Chapter 3
Using an Apple Watch with Cisco Instant Connect
Starting the Apple Watch Cisco Instant Connect App
Starting the Apple Watch Cisco Instant Connect App
This section explains how to start the Apple Watch Cisco Instant Connect app.
Before you begin:
•
Make sure that the Apple Watch is paired with an Apple device on which Cisco Instant Connect is
installed. See your Apple documentation for information about pairing devices.
•
Log in to Cisco IPICS from the Apple Device with which the watch is paired. See the “Starting Cisco
Instant Connect and Logging In to Cisco IPICS” section on page 2-6 for instructions.
To start the Apple Watch Cisco Instant Connect app, tap its icon
•
If you are connected to an active talkline from the Apple device with which the watch is paired, the
PTT screen appears. See the “Using the PTT Screen on an Apple Watch” section on page 3-3.
•
If the Apple Device with which the watch is paired is not logged in to Cisco IPICS, the Login is
Required screen appears, as shown in Figure 3-1. In this case, either log in to Cisco IPICS from the
Apple device, or exit Apple Watch Cisco Instant Connect app as described in the “Exiting the Apple
Watch Cisco Instant Connect App” section on page 3-3.
Figure 3-1
•
Login is Required Screen
If the Apple Device with which the watch is paired is not logged in to Cisco IPICS, the PTT
Disconnected screen appears, as shown in Figure 3-2. In this case, either connect to a talkline from
Apple device, or exit Apple Watch Cisco Instant Connect app as described in the “Exiting the Apple
Watch Cisco Instant Connect App” section on page 3-3.
Figure 3-2
PTT Disconnected Screen
Cisco Cisco Instant Connect for Apple Devices Reference Guide
3-2
on the watch.
Chapter 3
Using an Apple Watch with Cisco Instant Connect
Exiting the Apple Watch Cisco Instant Connect App
Exiting the Apple Watch Cisco Instant Connect App
You can exit the Apple Watch Cisco Instant Connect app in either of these ways:
•
To exit app and keep it running in the background, press the Digital Crown on the Apple Watch. The
Apple Watch main screen appears and the app continues to run in the background.
To return to the app, tap the Apple Watch Cisco Instant Connect app icon.
•
To force kill the app, while the app displayed, press and hold the side button on the Apple Watch
until the Cancel screen appears. Then press and hold the side button again until the app closes.
Waking the Apple Watch
To conserve its battery, an Apple Watch that is in sleep mode does not wake automatically when it is
running the Apple Watch Cisco Instant Connect app and the paired device receives a call on a talkline.
In this situation, if the watch is appropriately configured, you can wake the watch and display the PTT
screen with the ID of the talker by taking any of these actions:
•
Raising your wrist
•
Pressing the Digital Crown on the watch
•
Pressing the side button on the watch
•
Tapping the screen on the watch
To configure the watch to wake and display the PTT screen in these ways, take either of these actions:
•
On the watch, open the Settings app on the Home screen, and tap General >
Activate on Wrist Raise, turn on Wrist Raise, scroll down and choose Last Used App.
•
From the paired device, tap the Apple Watch app, then tap My Watch > General, and turn on
Wrist Detection. Also, tap Activate on Wrist Raise and choose Resume Previous Activity.
Using the PTT Screen on an Apple Watch
You use the PTT screen on Apple Watch to control the PTT feature on the Apple Device that is paired
with the watch and communicate with other Cisco IPICS users.
When you start the Apple Watch Cisco Instant Connect app and the paired device is connected to an
active talkline, the PTT screen appears as shown in Figure 3-3.
Figure 3-3
PTT Screen – Idle Mode
Cisco Cisco Instant Connect for Apple Devices Reference Guide
3-3
Chapter 3
Using an Apple Watch with Cisco Instant Connect
Using the PTT Screen on an Apple Watch
Description
1
Name of the talkline to which the paired device is connected
2
PTT button
Use these actions to communicate on the talkline:
•
To transmit, tap the PTT button, and then speak through the microphone of the paired device or
through a headset that is connected to the paired device
•
To stop transmitting, tap the PTT button again
•
To listen to transmissions from other users, listen to the audio that comes through the speaker of the
paired device or through a headset that is connected to the paired device
When you are transmitting, the half circle around the PTT button appears red, as shown in Figure 3-4.
Figure 3-4
PTT Screen – Transmitting Mode
If a transmission comes from another user while you are transmitting, the Cisco IPICS user ID of that
user appears on the PTT screen, as shown in Figure 3-5.
Figure 3-5
PTT Screen – Transmitting Mode with Incoming Transmission
When you receive a transmission on an active talkline and you are not in transmitting mode, the half
circle around the PTT button appears green and the Cisco IPICS user ID of the talker appears, as shown
in Figure 3-6.
Cisco Cisco Instant Connect for Apple Devices Reference Guide
3-4
Chapter 3
Using an Apple Watch with Cisco Instant Connect
Using the PTT Screen on an Apple Watch
Figure 3-6
PTT Screen – Receive Mode
Cisco Cisco Instant Connect for Apple Devices Reference Guide
3-5
Chapter 3
Using the PTT Screen on an Apple Watch
Cisco Cisco Instant Connect for Apple Devices Reference Guide
3-6
Using an Apple Watch with Cisco Instant Connect
CH A P T E R
4
Troubleshooting and Program Messages
This chapter provides troubleshooting tips for some common issues that you may encounter while using
Cisco Instant Connect. It also explains program messages that Cisco Instant Connect may display.
This chapter includes these topics:
•
Troubleshooting Tips, page 4-1
•
Program Messages, page 4-2
Troubleshooting Tips
Symptom Cannot log in to the Cisco IPICS server.
Possible Cause
– A user name and password are not configured for you on the Cisco IPICS server
– Your Apple device does not have WiFi, 3G, or 4G connectivity
– The Cisco IPICS server is down or unreachable
– High availability is configured for the Cisco IPICS server, a failover has occurred and the
secondary server has become the active server, but you have never logged in to the primary
server or your Apple device has not yet received information about the secondary server
Recommended Action
– Make sure that a Cisco IPICS administrator or operator configures you as a Cisco IPICS user
– Make sure that your Apple device has network connectivity
– Contact your system administrator to make sure that the Cisco IPICS server is up and reachable
– If you have never logged in to the primary Cisco IPICS server and a secondary is the active
server due to a failover, log in to the secondary server
Symptom Cisco Instant Connect cannot transmit or receive audio.
Possible Cause
– Your Apple device is not operating on a wireless network
– The UMS component is down or unreachable
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4-1
Chapter 4
Troubleshooting and Program Messages
Program Messages
Recommended Action To reestablish a connection, wait, and reconnection starts automatically.
– Make sure that you are using a Wi-Fi connection and that your Apple device is in range for the
connection
– Make sure that your Apple device is on the same wireless network as the Cisco IPICS UMS
component
– Contact your system administrator to make sure that the UMS component is up and reachable
– Contact your Cisco IPICS dispatcher to determine whether there is an active talkline
Symptom Audio from your Apple device is transmitted at a low volume.
Possible Cause Some Apple devices include two internal microphones. When you choose to use the
internal speaker, the microphone at the bottom of the device becomes active. When you choose to
use an external speaker, the microphone at the top of the device becomes active.
Recommended Action Speak into the active microphone.
Program Messages
This section lists the Cisco Instant Connect program messages that can appear when a situation requires
you to take corrective action. This section also provides an explanation of each message and
recommended actions that you can take to resolve an issue.
In addition to the messages that this section describes, Cisco Instant Connect can display other messages
that the Cisco IPICS server provides. These message include recommended actions that you can take to
resolve the issue.
Message All mobile endpoint licenses are in use. Cannot connect to the server.
Explanation You are trying to log in to the Cisco IPICS server but there are no available mobile
endpoint licenses.
Recommended Action Wait a few minutes and try to log in again. If the issue persists, contact your
system administrator.
Message Cannot join talkline.
Server is offline.
Explanation You are trying to join a talkline but the Cisco IPICS server is off line or the Internet
connection has been lost.
Recommended Action Check you device Internet connectivity and try joining the talkline again. If the
issue persists, contact your system administrator.
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Chapter 4
Troubleshooting and Program Messages
Program Messages
Message Cannot join talkline.
Media data not found.
Explanation You are trying to join a talkline but the UMS or RMS is not ready or cannot produce media
data from the join request.
Recommended Action Try joining the talkline again. If the issue persists, contact your system
administrator.
Message Cannot join talkline.
Unable to setup SIP session. Check media resources.
Explanation You are trying to join a talkline but the UMS or RMS is not ready or is not available.
Recommended Action Try joining the talkline again. If the issue persists, contact your system
administrator.
Message Could not connect to the server.
Explanation You tapped the Log In button in the Cisco Instant Connect Log In screen but the IPICS
Server field is blank.
Recommended Action In the IPICS Server field, enter the IP address of the Cisco IPICS server that
you want to log in to.
Message Login Failed: Invalid User or Password.
Explanation You are trying to log in to the Cisco IPICS Server from the Cisco Instant Connect Log
In screen and have entered an invalid user name or password.
Recommended Action Enter your correct user name and password. If the problem persists, contact
your system administrator.
Message Media server unavailable
UMS IP_address
Explanation The UMS with the IP address that is indicated is off line.
Recommended Action Wait a few minutes and then try the action again. If the issue persists, contact
your system administrator.
Message No Internet connection available
Explanation This Apple device has lost network connectivity.
Recommended Action Check your network connectivity.
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Chapter 4
Troubleshooting and Program Messages
Program Messages
Message Password is required.
Explanation You tapped the Log In button in the Cisco Instant Connect Log In screen but the
Password field is blank.
Recommended Action In the Password field, enter your Cisco IPICS password.
Message Server error.
Explanation You tapped the Log In button in the Cisco Instant Connect Log In screen but the IPICS
Server field contains an incomplete or incorrect IP address.
Recommended Action In the IPICS Server field, enter the IP address of the Cisco IPICS server that
you want to log in to.
Message Server with the specified hostname could not be found.
Explanation You tapped the Log In button in the Cisco Instant Connect Log In screen but the IPICS
Server field contains an incomplete or incorrect IP address.
Recommended Action In the IPICS Server field, enter the IP address of the Cisco IPICS server that
you want to log in to.
Message Session Deactivated.
Your session has been logged out by a system administrator.
Explanation A Cisco IPICS administrator has logged you out from the Cisco IPICS server.
Recommended Action Try logging in to the Cisco IPICS server again. If the issue persists, contact
your system administrator.
Message Talkline is inactive.
Explanation The talkline that you are trying to use is disabled.
Recommended Action Contact your system administrator.
Message The request timed out.
Explanation You cannot log in to the Cisco IPICS server that you designated because the server is
not reachable or not responding.
Recommended Action Wait while Cisco Instant Connect automatically retries to log you in.
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Chapter 4
Troubleshooting and Program Messages
Program Messages
Message User account is locked.
Explanation You cannot log in to the Cisco IPICS server because your Cisco IPICS user account
has been locked.
Explanation Contact your system administrator.
Message User has been disabled.
Explanation You cannot log in to the Cisco IPICS server because your Cisco IPICS user account
has been disabled.
Recommended Action Contact your system administrator.
Message Username is required.
Explanation You tapped the Log In button in the Cisco Instant Connect Log In screen but the
Username field is blank.
Recommended Action In the Username field, enter your Cisco IPICS user name.
Cisco Instant Connect for Apple Devices Reference Guide
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Chapter 4
Program Messages
Cisco Instant Connect for Apple Devices Reference Guide
4-6
Troubleshooting and Program Messages
INDEX
communicating with other users
A
error messages
About screen
exiting
description
2-11
displaying
figure
2-5
Apple device
Cisco Instant Connect. downloading to
supported
1-2
1-1
3-1
communicating on a talkline with
3-4
overview
3-1
PTT screen
starting
stopping
waking
menu options
2-10
obtaining
1-2
overview
1-1
starting
3-1
3-1
2-2
4-2
2-4
Settings screen
3-3
obtaining
1-1
Log In screen
PTT screen
Apple Watch Cisco Instant Connect app
icon
2-7
program messages
Apple Watch, using with Cisco Instant Connect
exiting
4-2
guidelines for use
2-11
2-8, 3-3
2-6
2-7
Talklines screen
2-3
troubleshooting
4-1
Cisco IPICS
failover or server
3-3
logging in to
3-2
2-7
logging out of
3-3
1-2
2-7
communicating, with other users via Cisco Instant
Connect 2-8, 3-3
3-3
D
B
bringing to foreground
disconnect
2-13
call
2-11
from talkline
C
2-11
downloading, Cisco Instant Connect to Apple device
call assurance
1-2
2-14
channel, communicating on
Cisco Instant Connect
About screen
2-8
encrypted, communication
2-5
application icon
E
2-13
error messages
2-7
background operation
1-1
4-2
2-13
Cisco Instant Connect for Apple Devices Reference Guide
IN-1
Index
exiting
PTT button
Apple Watch Cisco Instant Connect app
Cisco Instant Connect
Apple device
3-3
appearance
2-7
latching
using
F
2-10
2-9
2-9
Apple Watch
failover, of Cisco IPICS server
appearance
1-2
using
3-3, 3-4, 3-5
3-4
PTT screen
H
Apple device
help, displaying
displaying
2-12
figure
2-8
2-4
Apple Watch
I
idle mode figure
incident, communicating on
3-3
receive mode figure
2-8
3-5
transmitting mode figure
using
L
3-3
push-to-talk
latch, PTT button
See PTT button, PTT screen
2-9
license information, displaying
2-12
logging in
R
to Cisco IPICS
2-7
troubleshooting
radio, communicating on
4-1
logging out, of Cisco IPICS
2-7
rejoin last call
2-8
2-11
Log In screen
accessing
figure
2-7
S
2-2
secure, communication
1-1
Settings screen
M
description
menu, options on
displaying
2-10
figure
2-12
2-12
2-6
starting Cisco Instant Connect
P
privacy policy, displaying
program messages
2-12
T
4-2
talkline
communicating on
Cisco Instant Connect for Apple Devices Reference Guide
IN-2
2-7
3-4
Index
from Apple device
2-8
from Apple Watch
3-4
definition
2-8
disconnect call
2-11
rejoin last call
searching for
2-11
2-8
Talklines screen
description
displaying
figure
2-8
2-8
2-3
troubleshooting
4-1
V
VTG, communicating on
2-8
W
waking, Apple Watch Cisco Instant Connect app
3-3
Cisco Instant Connect for Apple Devices Reference Guide
IN-3
Index
Cisco Instant Connect for Apple Devices Reference Guide
IN-4