Cisco Instant Connect for Apple Devices
Reference Guide
Cisco IPICS 4.8(2)
December 9, 2014
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Cisco Instant Connect for Apple Devices Reference Guide, Cisco IPICS 4.8(2)
Copyright © 2014 Cisco Systems, Inc. All rights reserved.
CONTENTS
Overview
v
Organization
v
Obtaining Documentation and Support
CHAPTER
1
Getting Started
Overview
Guidelines
v
1-1
1-1
1-1
Obtaining Cisco Instant Connect
1-2
Obtaining an SSL Certificate 1-2
Downloading an SSL Certificate to an Apple device 1-3
Deleting an SSL Certificate from an Apple device 1-3
CHAPTER
2
Using Cisco Instant Connect
2-1
Cisco Instant Connect Screens
2-1
Starting Cisco Instant Connect and Logging In to Cisco IPICS
Logging Out of Cisco IPICS
2-7
Using the Talklines Screen
2-7
Using the PTT Screen
2-8
Using the Menu Screen
2-10
Using the About Screen
2-10
Using the Settings Screen
2-11
Switching from Background Operation
Understanding Call Assurance
CHAPTER
3
Program Messages
2-12
2-13
Troubleshooting and Program Messages
Troubleshooting Tips
2-6
3-1
3-1
3-2
Cisco Instant Connect for Apple Devices Reference Guide
1
Contents
Cisco Instant Connect for Apple Devices Reference Guide
2
Overview
This document provides detailed information about Cisco Instant Connect for Apple devices. This
application allows you to use an Apple device to communicate with other users via Cisco IP
Interoperability and Collaboration System (IPICS) incidents, virtual talk groups (VTGs), channels, and
radios.
Organization
This manual is organized as follows:
Chapter 1, “Getting Started”
Provides an overview of Cisco Instant Connect
and information that you need to get started with
the application
Chapter 2, “Using Cisco Instant Connect”
Provides information about how to use Cisco
Instant Connect and a descriptions of it features
and functions
Chapter 3, “Troubleshooting and Program
Messages”
Provides troubleshooting tips for some common
issues that you may encounter while using Cisco
Instant Connect and explains program messages
that Cisco Instant Connect may dis
Obtaining Documentation and Support
For information about obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What’s New in Cisco Product Documentation. This document also lists
new and revised Cisco technical documentation. It is available at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS version 2.0.
Cisco Instant Connect for Apple Devices Reference Guide
v
Obtaining Documentation and Support
Cisco Instant Connect for Apple Devices Reference Guide
vi
CH A P T E R
1
Getting Started
This chapter provides information that you need to get started with Cisco Instant Connect. It includes
these topics:
•
Overview, page 1-1
•
Guidelines, page 1-1
•
Obtaining Cisco Instant Connect, page 1-2
•
Obtaining an SSL Certificate, page 1-2
Overview
Cisco Instant Connect is an application for Apple devices that allows you to use these devices to interact
with other participants in a Cisco IP Interoperability and Collaboration System (IPICS) incident,
channel, virtual talk group (VTG), and radio.
For information about Apple devices and network configurations that support Cisco Instant Connect, see
Cisco IPICS Compatibility Matrix.
Before you can use Cisco Instant Connect, you must download it to your Apple device.
Guidelines
•
An Apple device can communicate with the Cisco IPICS server and UMS via a Wi-Fi network
connection or via a 3G or 4G connection (see Cisco IPICS Compatibility Matrix for details). If the
Cisco IPICS server and UMS is in an internal network, you must use the Cisco AnyConnect VPN
Client to access the server. If the Cisco IPICS server and UMS can be accessed by external devices
via the public Internet without firewall restrictions, the Cisco AnyConnect VPN Client is not
required.
•
To allow audio communication, the Cisco IPICS server and the UMS component must be in a
network that does not block voice over IP (VoIP) communication.
•
If you are using Cisco Instant Connect on a WiFi network and have established an audio connection,
you temporarily lose the audio connection if you move to a different network, for example from a
WiFi network to a 3G or 4G connection.
•
Communication between the Cisco Instant Connect and the Cisco IPICS server that involves logging
in and logging out goes over Secure Socket Layer (SSL) and is encrypted and secure. However,
audio communication is not encrypted.
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Chapter 1
Getting Started
Obtaining Cisco Instant Connect
•
When you view a list of incidents, channels, VTGs, and radios, the information in the screen updates
automatically. By default, this update occurs every 10 second if you are using Cisco Instant Connect
on a WiFi network or every 60 seconds if you are using a 3G or 4G connection. You can change a
default update interval by using the IPICS Server Settings options as described in the “Using the
Settings Screen” section on page 2-11
•
If a Cisco IPICS server fails while you are logged in from Cisco Instant Connect, and if high
availability is configured for the Cisco IPICS server, you can log back in by identifying the primary
server, and the system redirects you to the secondary server automatically. If you are logged in to
the secondary server when fallback occurs, you are reconnected to the primary server automatically.
For related information about the Cisco IPICS server, see the Cisco IPICS documentation.
Obtaining Cisco Instant Connect
Cisco Instant Connect is available from the Apple App Store. The app name is Cisco Instant Connect.
To obtain this app and install it on an Apple device, take either of these actions:
•
Download the Apple iTunes application to your PC. Next, open iTunes, navigate to Store >
iTunes Store > App Store, and download the app. Then you can sync your Apple device with
iTunes. See your Apple device documentation for additional information.
•
On your Apple device, launch the App Store application and download the app.
After you install the application, it appears on your Apple device as Cisco Instant Connect.
Obtaining an SSL Certificate
Before it can log in to a Cisco IPICS server, an Apple device must download an SSL certificate from that
server. An Apple device requires a separate SSL certificate from each Cisco IPICS server to which it
will connect.
Obtaining an SSL certificate involves downloading the certificate from the Cisco IPICS server to your
Apple device. The device then stores the certificate in a certificate profile.
The Cisco IPICS server from which you download an SSL certificate must have a fully qualified
hostname that exists in a DNS that the Apple device can use.
For additional information about SSL certificates on a Cisco IPICS server, see the “Generating SSL
Certificates for the Apple device” appendix in Cisco IPICS Server Administration Guide.
The following section provide instructions regarding SSL certificates:
•
Downloading an SSL Certificate to an Apple device, page 1-3
•
Deleting an SSL Certificate from an Apple device, page 1-3
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Chapter 1
Getting Started
Obtaining an SSL Certificate
Downloading an SSL Certificate to an Apple device
If an Apple Device displays the message “No SSL configuration found. Install SSL configuration
profile?” when you try to log in to the Cisco IPICS server, perform the procedure in this section to
download an SSL certificate from a Cisco IPICS server to the Apple device:
Procedure
Step 1
When you see the message “No SSL configuration Found! Install SSL Configuration Profile?” on your
Apple Device, tap OK.
The Cannot Verify Server Identity screen appears. This screen appears because your Apple device does
not yet trust the Cisco IPICS sever.
Step 2
In the Cannot Verify Server Identity screen, tap either of these buttons:
•
Continue—Displays the Install Profile screen.
•
Details—Displays an information screen. In the information screen, you can tap More Details to
see additional information about the profile. When you are finished viewing information, tap Accept
on the Information screen to display the Install Profile screen.
•
Cancel—Closes the Cannot Verify Server Identity screen.
The Install Profile screen displays the fully qualified domain name (FQDN) of the Cisco IPICS server
from which you will download the SSL certificate and related information about the certificate.
You can tap More Details in the Install Profile screen to see additional information about the certificate.
Step 3
In the Install Profile screen, tap Install.
A warning screen appears that explains the profile is unverified and that installing the certificate adds it
to the list of trusted certificates on your Apple device.
Step 4
In the Warning screen, tap Install.
The profile, which contains the certificate, is installed on your Apple device and the Profile Installed
screen appears
You can tap the More Details screen to see additional information about the certificate.
Step 5
In the Profile Installed screen, tap Done.
The Cisco Privacy Policy appears in a browser window. Yow you can double-tap the Apple Device
Home button and then scroll to and tap the Instant Connect Log In screen to bring that screen to the
foreground.
Deleting an SSL Certificate from an Apple device
If you need to replace an existing SSL certificate on a Cisco IPICS server (for example, because the
certificate expired or you reinstall the Cisco IPICS software on the Cisco IPICS server), you can
download a new certificate. Before doing so, you must delete the old certificate from the Apple device.
To delete a certificate, follow these steps:
Procedure
Step 1
On the Apple device, touch Settings > General > Profiles.
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Getting Started
Obtaining an SSL Certificate
Step 2
Touch the certificate and then touch Remove.
The name of an SSL certificate matches the hostname of the Cisco IPICS server from which it was
downloaded.
Step 3
In the confirmation alert, touch Remove.
Now you can download the new certificate as described in the “Downloading an SSL Certificate to an
Apple device” section on page 1-3.
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CH A P T E R
2
Using Cisco Instant Connect
This chapter describes how to use Cisco Instant Connect. It includes these topics:
•
Cisco Instant Connect Screens, page 2-1
•
Starting Cisco Instant Connect and Logging In to Cisco IPICS, page 2-6
•
Logging Out of Cisco IPICS, page 2-7
•
Using the Talklines Screen, page 2-7
•
Using the PTT Screen, page 2-8
•
Using the Menu Screen, page 2-10
•
Using the About Screen, page 2-10
•
Using the Settings Screen, page 2-11
•
Switching from Background Operation, page 2-12
•
Understanding Call Assurance, page 2-13
Cisco Instant Connect Screens
You control many of the Cisco Instant Connect operations by using the features on its screens. The
following figures describe these screens and provide references to sections in this manual that provide
related information:
•
Log In screen—Figure 2-1 on page 2-2
•
Talklines screen—Figure 2-2 on page 2-3
•
PTT screen—Figure 2-3 on page 2-4
•
Menu screen—Figure 2-4 on page 2-5
•
About screen—Figure 2-5 on page 2-5
•
Settings screen—Figure 2-6 on page 2-6
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Cisco Instant Connect Screens
Figure 2-1
Log In Screen
Description
Reference
1
IPICS Server field
2
Username field
See the “Starting Cisco Instant Connect and
Logging In to Cisco IPICS” section on page 2-6
3
Password field
4
Remember Password switch
5
Log In button
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Chapter 2
Using Cisco Instant Connect
Cisco Instant Connect Screens
Figure 2-2
Talklines Screen
Description
Reference
1
Logout icon.
See the “Logging Out of Cisco IPICS” section
on page 2-7
2
Search box.
3
Channel icon.
See the “Using the Talklines Screen” section on
page 2-7
Appears blue for an enabled channel and
appears gray for a disabled channel.
4
Radio icon.
Appears blue for an enabled radio and appears
gray for a disabled radio.
5
VTG icon.
Appears blue for an enabled VTG and appears
gray for a disabled VTG.
6
Incident icon.
Appears blue for an enabled incident and
appears gray for a disabled incident.
7
Talklines list.
8
Talkline name.
9
Talkline status icon.
Appears blue for an enabled talkline and appears
gray for a disabled talkline.
10 Menu icon.
Appears green when the Cisco IPICS server to
which you are logged in is on line and appears
red when the server is off line.
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Cisco Instant Connect Screens
Figure 2-3
1
PTT Screen [Update Screen shot without 7 and 3]
Description
Reference
Talkline (incident, VTG, channel, or radio)
name.
See the “Using the PTT Screen” section on
page 2-8.
When you are receiving transmission from a
talker on a talkline, the Cisco IPICS user ID of
the talker appears under the talkline name
2
Menu icon.
Appears green when the Cisco IPICS server to
which you are logged in is on line, and appears
red when the server is off line.
3
Full Duplex icon / Half Duplex icon.
4
PTT button.
5
Speaker icon / Headset icon.
6
Back button.
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Cisco Instant Connect Screens
Figure 2-4
Menu Screen
Description
Reference
1
Cisco IPICS server and status
See the “Using the Menu Screen” section on
page 2-10
2
About button
See the “Using the About Screen” section on
page 2-10
3
Settings button
See the “Using the Settings Screen” section on
page 2-11
4
Cancel button
See the “Using the Menu Screen” section on
page 2-10
Figure 2-5
About Screen
Description
Reference
1
Back button
See the “Using the About Screen” section on
page 2-10
2
Cisco Instant Connect version number
—
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Starting Cisco Instant Connect and Logging In to Cisco IPICS
Description
Reference
3
Fully qualified domain name of the Cisco IPICS See the “Starting Cisco Instant Connect and
server that you are logged in to
Logging In to Cisco IPICS” section on page 2-6
4
Cisco IPICS user name that you are logged in
with
5
Help button
6
Privacy Policy button
7
License Information button
Figure 2-6
See the “Using the About Screen” section on
page 2-10
Settings Screen
Description
Reference
1
Back button
2
IPICS server settings options
See the “Using the Settings Screen” section on
page 2-11
3
Media server settings options
4
Media settings options
Starting Cisco Instant Connect and Logging In to Cisco IPICS
After you start Cisco Instant Connect, you must log in to the Cisco IPICS server to be able to use Cisco
Instant Connect to communicate with other Cisco IPICS users.
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Logging Out of Cisco IPICS
To start Cisco Instant Connect and log in to Cisco IPICS from a supported Apple device, perform the
following steps.
If you logged in to Cisco IPICS from the current device before, the IPICS Server field and the User field
are filled in automatically with the information that you entered last time. In addition, the Password field
is filled in automatically if you checked the Remember password box.
Procedure
Step 1
Tap the Cisco Instant Connect application icon
.
The Cisco Instant Connect Log In screen appears, as shown in Figure 2-1 on page 2-2.
Step 2
Tap the IPICS Server field and enter the fully qualified host name of the Cisco IPICS server that you
want to log in to.
For example, if the Cisco IPICS server name is ipics, enter the fully qualified host name as
ipics1.cisco.com.
Step 3
Tap the Username field and enter your Cisco IPICS user name.
Step 4
Tap the Password field and enter your Cisco IPICS password.
The password is case sensitive.
Step 5
(Optional) Toggle on the Remember Password switch if you want the password that you enter to be
entered automatically the next time you start Cisco Instant Connect.
Step 6
Tap the Log In button.
The Talklines screen appears, as shown in Figure 2-2 on page 2-3. For more information about this
screen, see the “Using the Talklines Screen” section on page 2-7.
Logging Out of Cisco IPICS
You can log out of Cisco Instant Connect from the Talklines screen (see Figure 2-2 on page 2-3). When
this screen is displayed, tap the Log Out icon
to log out, then tap OK in the confirmation window.
A Cisco IPICS administrator can log out any Cisco Instant Connect user from the Cisco IPICS
Administration Console. To do so, choose Administration > Active Users from the Server drawer,
choose the Mobile tab, check the box in the left column for each user to log out, and then click the
Logout button.
Using the Talklines Screen
The Talklines screen, shown in Figure 2-2 on page 2-3, appears when you log in to Cisco IPICS or when
you choose one of the options to exit the PTT screen.
The Talklines screen displays in alphabetical order the names of incidents, VTGs, channels, and radios
(collectively called talklines) with which you are associated. An empty screen appears if no talklines
meet this criterion.
You can communicate on any active talkline that appears on this screen.
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Using the PTT Screen
On this screen, talklines are identified by the following icon. A blue icon indicates a talkline that has
been enabled in the Cisco IPICS Administration Console and a gray icon indicates a talkline that has
been disabled.
•
Channel icon
•
Radio icon
•
VTG icon
•
Incident icon
—Indicates a channel
—Indicates a radio
—Indicates a VTG
—Indicates an incident
In addition, a green Talkline Status icon
indicates that the corresponding talkline that has been
enabled in Cisco IPICS. A gray Talkline Status icon
indicates a talkline that has been disabled.
When the Talklines screen is displayed, you can take any of these actions:
•
Go to the PTT screen and connect to the desired talkline—Tap the icon next to the talkline on which
you want to communicate, or tap the name of that talkline. When the connection is established, you
hear a connect tone to confirm the connection.
•
Search for a specific talkline—Find a talkline that begins with one or more designated characters by
tapping the Search field, using the keypad that appears to enter the characters in the Search field,
then tapping the Apple device Search button. The system automatically displays talklines that
match the search criteria. Search characters are not case sensitive. For example, if you enter a lower
case “a,” the system finds names that contain “a” and that contain “A.”
You can delete the characters in the Search field by tapping the Exit icon
that appears in the
field. You can cancel a search after you tap the Search field by tapping the Cancel button that
appears next to this field.
•
See the status of the Cisco IPICS server—The Menu icon appears green
when the Cisco IPICS
server to which you are logged in is on line, and appears red
when the server is off line.
•
Access the About screen and the Settings screen—Tap the Menu icon (
or
). See the “Using
the About Screen” section on page 2-10 and the “Using the Settings Screen” section on page 2-11.
•
Log out of Cisco IPICS—Tap the Log Out icon
, then tap OK in the confirmation window.
Using the PTT Screen
You can communicate with other Cisco IPICS users via an active talkline (incident, VTG, channel, or
radio) with which you are associated. To do, you use your Apple device as a push-to-talk (PTT) device
to communicate with other users who have joined the same talkline. The PTT screen provides control
for PTT communication.
To communicate with other Cisco IPICS users, perform the following steps.
When you are receiving transmission from a talker on a talkline, the Cisco IPICS user ID of the talker
appears under the talkline name at the top of the Talklines screen. For example, the user ID
“mark_iphone5s” appears as follows:
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Using the PTT Screen
Procedure
Step 1
From the Talklines screen, tap the row that contains the talkline on which you want to communicate, or
tap the name of that talkline.
The “Joining talkline” message appears. Then, you are connected to the selected talkline, the speaker on
your Apple device enables automatically, and the PTT screen appears, as shown in Figure 2-3 on
page 2-4. The PTT button appears at the bottom of the PTT screen.
For a description of the talkline icons, see the “Using the Talklines Screen” section on page 2-7
Step 2
Use these actions to communicate on the talkline:
•
To talk, tap and hold the PTT button. To listen, release the button.
•
If the latch feature is enabled for you for the incident, VTG, channel, or radio, you can double-tap
the PTT button to latch this button. Latching the PTT button has the same effect as continuing to
hold it. Double-tap the PTT button again to release the latch.
The appearance of the PTT button indicates the PTT state, as described in Table 2-1.
In addition, you can take any of these actions while the PTT screen is displayed:
•
See the status of the Cisco IPICS server—The Menu icon appears green
when the Cisco IPICS
server to which you are logged in is on line, and appears red
when the server is off line.
•
Access the About screen and the Settings screen—Tap the Menu icon (
or
). See the “Using
the About Screen” section on page 2-10 and the “Using the Settings Screen” section on page 2-11.
•
See the speaker mode—A speaker icon
indicates that you are using the internal speaker of the
Apple device. A headset icon
indicates that a headset is connected to the Apple device. You
can tap either icon to display a description of the speaker mode.
•
See the duplex mode—The Full Duplex icon appears
when you are communicating in full
duplex mode.
The Half Duplex icon appears
when you are communicating in half duplex mode. You can tap
either icon to display a description of the mode.
In full duplex mode, you continue to receive audio while you are holding the PTT button. In half
duplex mode, you can receive audio only when you are not holding the PTT button.
Step 3
To exit the PTT screen, and disconnect from the current talkline, tap the Back button
Table 2-1
.
PTT Button States
PTT Button Appearance
PTT State
Idle (neither transmitting nor receiving audio),
latching not available
Idle (neither transmitting nor receiving audio),
latching available
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Using the Menu Screen
Table 2-1
PTT Button States (continued)
PTT Button Appearance
PTT State
Receiving audio, latching not available
Receiving audio, latching available
Transmitting audio, latching not available
Transmitting audio, latching available
Latched
Unable to PTT
Using the Menu Screen
The Menu screen, shown in Figure 2-4 on page 2-5, appears when you tap the Menu button (
or
on the Talklines screen or the PTT screen. (Figure 2-2 on page 2-3 shows the Talklines screen and
Figure 2-3 on page 2-4 shows PTT screen.)
)
The Menu screen displays the FQDN of the Cisco IPICS server that you are logged in to. It also displays
the connectivity status of that server (“online” or “offline”).
In addition, the Menu screen includes these buttons:
•
About—Tap to display the About screen. See the “Using the About Screen” section on page 2-10.
•
Settings—Tap to display the Settings screen. See the “Using the Settings Screen” section on
page 2-11.
•
Cancel—Tap to exit the Menu screen and return to the screen from which you displayed it.
Using the About Screen
The About screen, shown in Figure 2-5 on page 2-5, appears when you tap the About button on the Menu
screen. (Figure 2-4 on page 2-5 shows the Menu screen.)
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Using the Settings Screen
The About screen provides this information:
•
Version—Version of Cisco Instant Connect that is running on your Apple device
•
Server—Fully qualified domain name of the Cisco IPICS server that you are logged in to
•
Username—Cisco IPICS user name that you are logged in with
In addition, the About screen includes these buttons:
•
Back
—Tap to exit the About screen
•
Help—Tap to display on line help, which is an on line version of this reference guide. The help
appears in a browser. To return to Cisco Instant Connect, double-click the Apple device Home
button to close the browser, then scroll to and tap the app.
•
Privacy Policy—Tap to display Cisco Privacy. The privacy policy appears in a browser. To return
to Cisco Instant Connect, double-click the Apple device Home button to close the browser, then
scroll to and tap the app.
•
License Information—Tap to display Cisco open source license information. The license
information appears in a browser. To return to Cisco Instant Connect, double-click the Apple device
Home button to close the browser, then scroll to and tap the app.
Using the Settings Screen
The Settings screen, shown in Figure 2-6 on page 2-6, appears when you tap the Settings button on the
Menu screen. (Figure 2-4 on page 2-5 shows the Menu screen.) You can also access the Settings screen
by tapping the Cisco Instant Connect application icon on your Apple device Settings page.
To exit the Settings screen, tap the Back button
.
Table 2-2 describes the options on the Settings screen.
Table 2-2
Settings Screen Options
Option
Description
IPICS SERVER SETTINGS
Update Interval (Mobile)
Interval in seconds at which Cisco Instant Connect updates the list
of incidents, channels, VTGs, and radios in the Talklines screen
when you are using Cisco Instant Connect on a 3G or 4G
connection.
To change this value, tap this option, choose a value from the list
that appears, then tap Done.
The default value is 60.
Update Interval (WiFi)
Interval in seconds at which Cisco Instant Connect updates the list
of incidents, channels, VTGs, and radios in the Talklines screen
when you are using Cisco Instant Connect on a WiFi network.
To change this value, tap this option, choose a value from the list
that appears, then tap Done.
The default value is 10.
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Switching from Background Operation
Table 2-2
Settings Screen Options (continued)
Option
Description
MEDIA SERVER SETTINGS
Enable Connect Tones
Toggle on this switch if you want Cisco Instant Connect to play a
tone when you connect to or disconnect from a talkline.
By default, this switch is toggled on and connect tones are enabled.
Reconnect Delay
Interval in seconds at which Cisco Instant Connect attempts to
reconnect to media server if connectivity to that server is lost.
To change this value, tap this option, choose a value from the list
that appears, then tap Done.
The default value is 10.
MEDIA SETTINGS
Full Duplex
Toggle on this switch if you want to communicate in full duplex
mode when you are connected to a talkline and are using the PTT
screen. If this switch is toggled off, you communicate in half duplex
mode.
By default, this switch is toggled on and full duplex mode is
enabled.
Mic Gain
Relative sensitivity of the Apple device microphone. Lower this
value if the microphone picks up too much ambient sound.
To change this value, tap this option, choose a value from the list
that appears, then tap Done.
The default value is 1.00.
Speaker Adjustment
Volume of the Apple device internal speaker as a percentage of the
Apple device main volume setting.
To change this value, tap this option, choose a value from the list
that appears, then tap Done.
The default value is 1.00.
Internal Speaker
Toggle on this switch if you want the Apple device to play sounds
through its internal speaker.
By default, this switch toggled off and the device plays sounds
through its external speaker.
Switching from Background Operation
When Cisco Instant Connect is running in the background on your Apple device and you are connected
to an active talkline, even in the background, a red bar appears at the top of your Apple device screen.
If Cisco Instant Connect is running in the background, you can bring it to the foreground in any of these
ways:
•
Tap the Cisco Instant Connect application icon
•
Tab the red bar at the top of your Apple device screen
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Using Cisco Instant Connect
Understanding Call Assurance
•
Double-tap the Apple device Home button to display the Recent App list, then tap the Cisco Instant
Connect application icon that appears in this list
Understanding Call Assurance
The Cisco Instant Connect call assurance feature attempts to reestablish a connection to Cisco IPICS if
your Apple device loses its connection while you are communicating on a talkline.
This feature works as follows:
•
If you are communicating on a talkline over a Wi-Fi network and that connection to the IPICS server
is lost, your Apple device attempts to reconnect to the server through a 3G or 4G network. While it
is trying to reconnect, Cisco Instant Connect plays a loss of connection tone every 10 seconds (by
default), and the Unable to PTT button appears (see Table 2-1 on page 2-9) with messages that
describe the current state or activity.
When the Apple device can reconnect to the Wi-Fi network, it does so automatically. Again, it plays
a loss of connection tone every 10 seconds during this time, and the Unable to PTT button appears
with descriptive messages.
•
If you are communicating on a talkline over a 3G or 4G network and that connection to the IPICS
server is lost, your Apple device attempts to reconnect to the server through a valid Wi-Fi network.
While it is trying to reconnect, Cisco Instant Connect plays a loss of connection tone every 10
seconds (by default), and the Unable to PTT button appears (see ) with messages that describe the
current state or activity.
When the Apple device can reconnect to the 3G or 4G network, it does so automatically. Again, it
plays a loss of connection tone every 10 seconds during this time, and the Unable to PTT button
appears with descriptive messages.
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Understanding Call Assurance
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Using Cisco Instant Connect
CH A P T E R
3
Troubleshooting and Program Messages
This chapter provides troubleshooting tips for some common issues that you may encounter while using
Cisco Instant Connect. It also explains program messages that Cisco Instant Connect may dis.
This chapter includes these topics:
•
Troubleshooting Tips, page 3-1
•
Program Messages, page 3-2
Troubleshooting Tips
Symptom Cannot log in to the Cisco IPICS server.
Possible Cause
– A user name and password are not configured for you on the Cisco IPICS server
– Your Apple device does not have WiFi, 3G, or 4G connectivity
– The Cisco IPICS server is down or unreachable
– High availability is configured for the Cisco IPICS server, a failover has occurred and the
secondary server has become the active server, but you have never logged in to the primary
server or your Apple device has not yet received information about the secondary server
Recommended Action
– Make sure that a Cisco IPICS administrator or operator configures you as a Cisco IPICS user
– Make sure that your Apple device has network connectivity
– Contact your system administrator to make sure that the Cisco IPICS server is up and reachable
– If you have never logged in to the primary Cisco IPICS server and a secondary is the active
server due to a failover, log in to the secondary server
Symptom Cisco Instant Connect cannot transmit or receive audio.
Possible Cause
– Your Apple device is not operating on a wireless network
– The UMS component is down or unreachable
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Chapter 3
Troubleshooting and Program Messages
Program Messages
Recommended Action To reestablish a connection, wait, and reconnection starts automatically.
– Make sure that you are using a Wi-Fi connection and that your Apple device is in range for the
connection
– Make sure that your Apple device is on the same wireless network as the Cisco IPICS UMS
component
– Contact your system administrator to make sure that the UMS component is up and reachable
– Contact your Cisco IPICS dispatcher to determine whether there is an active talkline
Symptom Audio from your Apple device is transmitted at a low volume.
Possible Cause Some Apple devices include two internal microphones. When you choose to use the
internal speaker, the microphone at the bottom of the device becomes active. When you choose to
use an external speaker, the microphone at the top of the device becomes active.
Recommended Action Speak into the active microphone.
Program Messages
This section lists the Cisco Instant Connect program messages that can appear when a situation requires
you to take corrective action. This section also provides an explanation of each message and
recommended actions that you can take to resolve an issue.
In addition to the messages that this section describes, Cisco Instant Connect can display other messages
that the Cisco IPICS server provides. These message include recommended actions that you can take to
resolve the issue.
Message Cisco IPICS server fully-qualified hostname is required.
Explanation You tapped the Log In button in the Cisco Instant Connect Log In screen but the IPICS
Server field is blank.
Recommended Action In the IPICS Server field, enter the fully qualified host name of the Cisco
IPICS server that you want to log in to.
Message No Internet connection available
Explanation This Apple device has lost network connectivity.
Recommended Action Check your network connectivity.
Message Username is required.
Explanation You tapped the Log In button in the Cisco Instant Connect Log In screen but the
Username field is blank.
Recommended Action In the Username field, enter your Cisco IPICS user name.
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Troubleshooting and Program Messages
Program Messages
Message Password is required.
Explanation You tapped the Log In button in the Cisco Instant Connect Log In screen but the
Password field is blank.
Recommended Action In the Password field, enter your Cisco IPICS password.
Message No SSL configuration found. Install SSL configuration profile?
Explanation Cisco Instant Connect requires you to download an SSL certificate.
Recommended Action See the “Obtaining an SSL Certificate” section on page 1-2.
Message Server not found.
Explanation You cannot in to the Cisco IPICS server that you designated because you entered
incorrect fully qualified hostname, or the server is not reachable or not responding.
Recommended Action Make sure to enter a correct fully qualified hostname. If the problem persists,
try logging in to a different server.
Message Unable to connect to the server
Retrying (attempt n).
Explanation You cannot in to the Cisco IPICS server that you designated because you entered
incorrect fully qualified hostname, or the server is not reachable or not responding.
Recommended Action Wait while Cisco Instant Connect automatically retries to log you in.
Message All mobile endpoint licenses are in use. Cannot connect to the server.
Explanation You are trying to log in to the Cisco IPICS server but there are no available mobile
endpoint licenses.
Recommended Action Wait a few minutes and try to log in again. If the issue persists, contact your
system administrator.
Message Please try again to connect to the active server.
Explanation The Cisco IPICS server that you are trying to log in to is in standby mode.
Recommended Action Enter log in information (fully qualified host name, user name, and password)
for a Cisco IPICS server that is in active mode.
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Troubleshooting and Program Messages
Program Messages
Message User account is locked.
Explanation You cannot log in to the Cisco IPICS server because your Cisco IPICS user account
has been locked.
Explanation Contact your system administrator.
Message User has been disabled.
Explanation You cannot log in to the Cisco IPICS server because your Cisco IPICS user account
has been disabled.
Recommended Action Contact your system administrator.
Message Login Failed: Invalid User or Password.
Explanation You are trying to log in to the Cisco IPICS Server from the Cisco Instant Connect Log
In screen and have entered an invalid user name or password.
Recommended Action Enter your correct user name and password. If the problem persists, contact
your system administrator.
Message Session Deactivated.
Your session has been logged out by a system administrator.
Explanation A Cisco IPICS administrator has logged you out from the Cisco IPICS server.
Recommended Action Try logging in to the Cisco IPICS server again. If the issue persists, contact
your system administrator.
Message Talkline is inactive.
Explanation The talkline that you are trying to use is disabled.
Recommended Action Contact your system administrator.
Message Cannot join talkline.
Media data not found.
Explanation You are trying to join a talkline but the UMS or RMS is not ready or cannot produce media
data from the join request.
Recommended Action Try joining the talkline again. If the issue persists, contact your system
administrator.
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Troubleshooting and Program Messages
Program Messages
Message Cannot join talkline.
Unable to setup SIP session. Check media resources.
Explanation You are trying to join a talkline but the UMS or RMS is not ready or is not available.
Recommended Action Try joining the talkline again. If the issue persists, contact your system
administrator.
Message Cannot join talkline.
Server is offline.
Explanation You are trying to join a talkline but the Cisco IPICS server is off line or the Internet
connection has been lost.
Recommended Action Check you device Internet connectivity and try joining the talkline again. If the
issue persists, contact your system administrator.
Message Media server unavailable
UMS IP_address
Explanation The UMS with the IP address that is indicated is off line.
Recommended Action Wait a few minutes and then try the action again. If the issue persists, contact
your system administrator.
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Program Messages
Cisco Instant Connect for Apple Devices Reference Guide
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Troubleshooting and Program Messages
INDEX
starting
A
About screen
description
2-10
displaying
figure
Talklines screen
2-3
troubleshooting
3-1
Cisco IPICS
2-10
failover or server
2-5
logging in to
Apple device
SSL certificate. downloading to
1-3
1-2
1-2
2-7
logging out of
Cisco Instant Connect. downloading to
supported
2-7
2-7
communicating, with other users via Cisco Instant
Connect 2-8
1-1
D
B
downloading
bringing to foreground
Cisco Instant Connect to Apple device
2-12
SSL certificate to Apple device
1-2
1-3
C
E
call assurance
2-13
channel, communicating on
Cisco Instant Connect
About screen
error messages
2-12
1-1
3-2
2-5
application icon
2-7
background operation
F
2-12
communicating with other users
error messages
Log In screen
2-8
failover, of Cisco IPICS server
1-2
3-2
guidelines for use
1-1
H
2-2
Menu screen
help, displaying
2-5
obtaining
1-2
overview
1-1
program messages
PTT screen
encrypted, communication
2-8
I
incident, communicating on
2-4
Settings screen
3-2
2-11
2-8
2-6
Cisco Instant Connect for Apple Devices Reference Guide
IN-1
Index
L
S
latch, PTT button
secure, communication
2-9
license information, displaying
2-11
1-1
Secure Socket Layer certificate
See SSL certificate
logging in
to Cisco IPICS
Settings screen
2-7
troubleshooting
description
3-1
logging out, of Cisco IPICS
displaying
2-7
Log In screen
figure
accessing
figure
2-11
2-11
2-6
SSL certificate
2-7
deleting from Apple device
2-2
1-3
downloading to Apple device
overview
M
1-2
starting Cisco Instant Connect
Menu screen
description
displaying
figure
2-10
T
2-10
talkline
2-5
communicating on
definition
P
2-7
searching for
privacy policy, displaying
program messages
2-11
description
3-2
displaying
latching
using
figure
2-9
displaying
3-1
V
2-8
VTG, communicating on
2-4
push-to-talk
See PTT button, PTT screen
R
radio, communicating on
2-8
Cisco Instant Connect for Apple Devices Reference Guide
IN-2
2-7
2-9
PTT screen
figure
2-7
2-3
troubleshooting
2-9
2-8
Talklines screen
PTT button
appearance
2-7
2-8
2-7
1-3