Providing secure
and reliable SAP
cloud and hosting
services
Bluelock delivers cloud and recovery solutions
that clients can trust, powered by a reliable
architecture based on Cisco® technology.
“With Cisco infrastructure, we can deliver high-availability
solutions with industry-leading uptime.”
- Pat O’Day, CTO, Bluelock
Many businesses today operate around the clock to meet clients’ needs.
Bluelock’s secure cloud-hosting and recovery services keep data and workloads
open for business.
Challenges
• Deliver high security and availability for missioncritical SAP workloads
• Meet compliance standards to support finance,
healthcare, and other industries with sensitive data
Specializing in cloud-hosting and cloud recovery services, Bluelock works to
mitigate risk and ensure mission-critical applications, such as SAP and SAP
HANA, are always available to keep its clients’ businesses running. Bluelock
tailors its solutions to meet the unique needs of every client, providing
numerous certifications to securely handle Health Insurance Portability and
Accountability Act (HIPAA), Payment Card Industry Data Security Standard
(PCI DSS), Health Information Technology for Economic and Clinical Health
(HITECH), and other sensitive workloads for clients in finance, healthcare, and
other industries with sensitive data.
Case Study | Bluelock
Partner: CMSP Advanced Service
Location: Indianapolis, Indiana
© 2016 Cisco and/or its affiliates. All rights reserved.
Industry: IT Service Provider
1
“Clients choose Bluelock because we deliver always-available services that
allow businesses to seamlessly flow between production and recovery and
minimize any interruption to business,” says Pat O’Day, chief technology officer
at Bluelock. “Therefore, it’s essential that we use best-in-class infrastructure
that can help us deliver the availability and security that our clients demand.”
Bluelock found the experienced, reliable partner that it needed in Cisco. By
working with Cisco, Bluelock can deliver exceptional services with less effort,
giving teams time to focus on innovation.
Cisco Powered solutions give Bluelock and its
clients the proven reliability and security they
need.
Solutions
• Delivers high availability and scalability through
Cisco cloud infrastructure
• Runs mission-critical applications, including SAP
and SAP HANA solutions
Powering infrastructure with Cisco
Combining highly scalable Cisco UCS® B-Series Blade Servers with Cisco
networks and Cisco Adaptive Security Appliances, Bluelock delivers cloud
environments that balance power, flexibility, and security.
Through its commitment to quality and performance,
Bluelock has achieved Cisco Powered certification
81
for its infrastructure as a service (IaaS), disaster
99.99%
NET
UPTIME
recovery as a service (DRaaS), and cloud cell
PROMOTER
SLAs
SCORE
architecture for SAP HANA service. Clients know
that they can connect to the cloud with confidence,
which has helped Bluelock earn a record Net
Promoter Score of 81 for DRaaS client satisfaction – well above the standard for
world-class service.
“Our clients consistently mention that our security and availability were major
reasons for choosing Bluelock,” says Steve Scattaregia, vice president of
Strategic Partnerships at Bluelock. “With Cisco, we have an enterprise-class
environment from a brand that clients can trust. What we add are best in class
practices in engineering and support to deliver hardened operations and near
perfect availability.”
Always-on innovations
Bluelock staff use automated profiles and provisioning in Cisco UCS Manager
to quickly configure environments. “Not only can we get new clients started
faster, but we can shift resources on the fly if a client experiences a sudden
surge in usage,” says O’Day.
© 2016 Cisco and/or its affiliates. All rights reserved.
2
With 99.99 percent uptime for clients in 2015, Bluelock is an availability
leader. Clients rely on Bluelock not only to keep their critical systems up and
always available, but also to enable them to do more with less.
“The experience the Bluelock team provides makes us feel like we have hired
more people on our team without the added headcount. There is tremendous
value in the flexibility that the Bluelock solution offers, and our clients’ needs
are met much faster,” says Alan Pyrz, principal at eGov Strategies.
Mission-critical SAP applications
Bluelock’s Cisco UCS environment is ideal for mission-critical applications.
It’s particularly suited for running SAP HANA, with integrated infrastructure,
strong scalability, and centralized system management. Having earned
SAP certifications for hosting services and cloud services, clients can trust
Bluelock to deliver fast and reliable performance that keeps their businesses
running – no matter what.
• Offered SLA of 99.99 percent through high
availability
Results
• Achieved Net Promoter Score of 81 for client
satisfaction
• Met Cisco Powered and SAP certifications for
reliable service
Partnering with Cisco
As a part of the Cisco Cloud and Managed Services Program, Bluelock gains
a clear advantage over the competition. Third-party auditing and validated
Cisco architectures give clients confidence in the performance and time to
market for Bluelock services. Backed by the support and security of Cisco,
the Cloud and Managed Services Program helps Bluelock enter new markets
and deliver exceptional services that keep it ahead of the competition.
“Cisco UCS provides Bluelock with SAP-specific advantages, such as delivering
an integrated architecture customized for running SAP applications, as well
as benefits based on strong scalability, and centralized system management
and administration. As a Cisco Cloud and Managed Services partner, UCS is
the best platform for us to bring our differentiated products and services to
market,” says O’Day.
© 2016 Cisco and/or its affiliates. All rights reserved.
3
Products & Services
Data Center
• Cisco UCS B-Series Blade Servers
Applications
• SAP and SAP HANA
Network Management
• Cisco UCS Manager
Storage
• EMC VNX Series
Security
• Cisco Adaptive Security Virtual
Appliance
Bluelock SAP Certifications
• SAP Certified in Cloud Services
• SAP Certified in Hosting Services
Americas Headquarters
Cisco Systems, Inc.
San Jose, CA
Asia Pacific Headquarters
Cisco Systems (USA) Pte. Ltd.
Singapore
Europe Headquarters
Cisco Systems International BV Amsterdam,
The Netherlands
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL:
www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (1110R)
© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
03/16