Cisco Virtualization Experience Client 2111/2211
Release Notes for PCoIP Zero Client Firmware
Release 3.5.1
Updated: April 11, 2012
Use these release notes with the Cisco Virtualization Experience Client 2111/2211 running PCoIP Zero
Client Firmware Release 3.5.1.
Contents
These release notes provide the following information:
•
Introduction, page 1
•
Related Documentation, page 2
•
Installation Notes, page 2
•
Important Notes, page 4
•
New Features, page 6
•
Fixes, page 11
•
Caveats, page 11
•
Obtaining Documentation and Submitting a Service Request, page 13
Introduction
The Cisco Virtualization Experience Client (VXC) 2111 and 2211 are workstation-class virtualization
clients for use with PC-over-IP (PCoIP). The PCoIP protocol is designed to deliver a user desktop from
a centralized host server across standard IP networks, enabling you to use applications and desktop
peripherals as if you were using them locally.
Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
© 2012 Cisco Systems, Inc. All rights reserved.
This release supports the following Cisco Virtualization Experience Client (VXC) clients using PCoIP
Zero Client firmware:
•
Cisco VXC 2111, integrated
•
Cisco VXC 2211, standalone
The Cisco VXC 2111 attaches to, and obtains its power from, the Cisco Unified IP Phone 8961, 9951,
or 9971 through a spine connector cable. The phone is powered by either an AC adapter
(CP-PWR-CUBE-4) or by Power over Ethernet (PoE) capable Cisco Switches. The Cisco Unified IP
Phone 8961, 9951, or 9971 must run Firmware Release 9.1(2) or later.
The Cisco VXC 2211 operates independently and is powered by either an AC adapter
(CP-PWR-CUBE-4) or by Power over Ethernet (PoE) capable Cisco Switches.
Related Documentation
For more information, see the documents available at the following URLs:
Cisco Virtualization Experience Client 2000 Series
http://www.cisco.com/en/US/products/ps11499/tsd_products_support_series_home.html
Cisco Virtualization Experience Client Manager
http://www.cisco.com/en/US/products/ps11582/tsd_products_support_series_home.html
Installation Notes
For installation instructions, see the Quick Start Guide: Cisco Virtualization Experience Client (VXC)
2111/2211.
Cisco VXC 2111/2211 Firmware
The Cisco VXC 2111/2211 devices run PCoIP Zero Client firmware, also known as ThreadX firmware.
Installing Firmware Release 3.5.1 for Cisco VXC 2111/2211
To download and install the Cisco VXC 2111/2211 PCoIP firmware, follow these steps:
Note
Changes in PCoIP firmware 3.4.0 onwards resulted in Default Device Configuration (DDC) not being
supported for these releases in Cisco VXC Manager 4.8.5. With Cisco VXC Manager 4.8.5, the
recommendation is to use Drag and Drop. To use DDC, use Cisco VXC Manager 4.9 (available Q2CY12)
and the 4.9-based packages for 3.4.0, 3.4.1, and 3.5.1.
Procedure
Step 1
Go to the following URL:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
Cisco Virtualization Experience Client 2111/2211 Release Notes for PCoIP Zero Client Firmware Release 3.5.1
2
Step 2
Log in to the Tools & Resources > Download Software page.
Step 3
Choose Products > Voice and Unified Communications > IP Telephony > Virtualized Endpoints.
Step 4
Choose Cisco Virtualization Experience Client 2000 Series.
Step 5
Choose your client type.
Step 6
In the Latest Releases folder, choose 3.5.1.
Step 7
Select one of the following firmware files, click the Download Now or Add to cart button, and follow
the prompts:
Firmware Files Supported with Cisco VXC Manager 4.8.5
•
35rc_tera1_r3_5_12092.zip (Package containing Release 3.5.1 PCoIP Zero Client Firmware for
Cisco VXC 2111/2211 and supporting files for upgrades using Cisco VXC Manager 4.8.5)
•
35rc_tera1_r3_5_12092-fw.zip (Release 3.5.1 PCoIP Zero Client Firmware for
Cisco VXC 2111/2211, for custom packages with Cisco VXC Manager 4.8.5)
Firmware Files Supported with Cisco VXC Manager 4.9
Note
•
35rc_tera1_r3_5_at_12092.zip (Package containing Release 3.5.1 PCoIP Zero Client Firmware for
Cisco VXC 2111/2211 and supporting files for upgrades using Cisco VXC Manager 4.9 [available
Q2CY12])
•
35rc_tera1_r3_5_at_12092-fw.zip (Release 3.5.1 PCoIP Zero Client Firmware for
Cisco VXC 2111/2211, for custom packages with Cisco VXC Manager 4.9 [available Q2CY12])
If you added the firmware file to the cart, click the Download Cart link when you are ready to download
the file.
Step 8
To update the firmware using Cisco VXC Manager, see the Administration Guide for
Cisco VXC Manager.
Step 9
To update the firmware using the Cisco VXC administrative web interface, see the “Uploading to the
device” section of the Cisco Virtualization Experience Client 2111/2211 PCoIP Administration Guide.
Additional Recommended Upgrade Procedure
To avoid issues with connecting to VMware View after the upgrade, Cisco recommends that you push
the VMware View connection settings to the Cisco VXC 2111/2211 devices using the Cisco VXC
Manager ThreadX configuration package for all upgraded Cisco VXC 2111/2211 devices.
Procedure
Step 1
In the tree pane of the Administrator Console, expand Package Manager > ThreadX Configuration.
Step 2
In the details pane, right-click the VMwareView package and choose View Package Script to open the
Package Script dialog box displaying the script of the Cisco VXC Manager package.
Step 3
Check the Edit and Save Script to Database ONLY check box and then specify the IP address of the
VMware View server in the IP= parameter, and make any other changes to the script as required for your
setup (for example, to enable SSL, you can set the SSL parameter to SSL=1.)
Cisco Virtualization Experience Client 2111/2211 Release Notes for PCoIP Zero Client Firmware Release 3.5.1
3
Caution
To include the Port= parameter in the script, you must set a valid value for it. If the Port=
parameter is blank, delete it from the script to avoid errors. You only need to specify the Port=
parameter if you are using a port other than the default value of 80 for HTTP or 443 for
HTTPS.
Step 4
After completing your changes, click OK.
Step 5
Schedule the package update using Drag and Drop (supported on Release 4.8.5 and 4.9 of Cisco VXC
Manager) or DDC (supported on Cisco VXC Manager 4.9 only). See the Administration Guide for
Cisco VXC Manager for details.
Important Notes
This section provides general information about using and supporting the Cisco Virtualization
Experience Client 2111/2211 (PCoIP) in your system:
•
Compatibility, page 4
•
LLDP Required for Cisco VXC 2211 Power Negotiation, page 4
•
Support for Analog Audio Input, page 5
Compatibility
Release 3.5.1 is compatible with VMware View 4.x and 5.0 deployments using Cisco VXC client devices
to connect to View virtual desktops.
Note
You can view the firmware version on the Info > Version web page for the device.
Cisco VXC Manager Compatibility
Release 3.5.1 is compatible with Cisco VXC Manager 4.8.5 and 4.9 (Release 4.9 will be available
Q2CY12).
Note
To manage the Cisco VXC 2111/2211, you do not require the Cisco VXC Manager. As an alternative,
you can use the PCoIP Management Console from Teradici for device management.
LLDP Required for Cisco VXC 2211 Power Negotiation
To allow PoE-powered Cisco VXC 2211 clients to negotiate power requirements with the connected
switch, you must enable LLDP on the connected switch. Otherwise, the client may not be able to draw
sufficient power to operate properly.
Cisco Virtualization Experience Client 2111/2211 Release Notes for PCoIP Zero Client Firmware Release 3.5.1
4
Support for Analog Audio Input
The Cisco VXC 2111/2211 supports analog audio input in PCoIP connections with VMware View 4.5
and later. To support analog audio input, you must install a Teradici audio driver in the virtual desktop.
This driver is not installed by the VMware View Agent installer and is not officially supported by
VMware. To obtain the audio driver or for any technical support issues, please contact
support@teradici.com.
System Requirements
The following are the system requirements for support of the analog audio driver.
•
Cisco VXC 2111/2211 with firmware 3.3.1 or newer
•
VMware View 4.5 hosts or later
•
Guest OS
– Win XP 32 bit
– Win 7 32 bit
– Win 7 64 bit
Installing the Analog Audio Driver
To install the analog audio driver:
Step 1
In the VMware View virtual machine, run the PCoIP Component installer.
Step 2
Follow the instructions in the Teradici PCoIP Component Installer Setup dialog.
Step 3
If you agree to the license, choose Install (the Teradici Audio Driver is automatically selected).
After the installation completes, verify under Control Panel (Sounds) that the Teradici Virtual Audio
Driver is the default playback and recording device.
Step 4
Restart the virtual machine.
Uninstalling the Analog Audio Driver
To uninstall the Teradici Virtual Audio Driver, open the Windows Device Manager and under Sound,
Video and Game Controllers, delete the Teradici Audio Driver.
Operating Instructions
If you disable and then reenable the audio driver from the device manager, you must do one of the
following steps to make the driver function properly:
•
Reboot the virtual machine
•
Log off and log back on to the virtual machine
•
Disconnect and reconnect the PCoIP session
Cisco Virtualization Experience Client 2111/2211 Release Notes for PCoIP Zero Client Firmware Release 3.5.1
5
New Features
The new features in Firmware Release 3.5.1 are as follows:
•
Added support for session login message: “Preparing desktop…” The message appears when the
user starts a session. It remains active until the host begins driving a valid image. See Figure 1.
Figure 1
Session Web Page
•
Added support for the Turkish F keyboard layout.
•
Added support for 802.1x network authentication of Cisco VXC 2111/2211 PCoIP devices.
•
Added helpdesk mode for devices operating in a VMware View environment. When the client is
properly configured users can auto-logon to a VM in a pool. Administrators can set up the VM to
let users perform operations such as to reset their password.
•
Added USB 2.0 support, which provides bulk transfer speeds up to a three times better compared to
previous firmware releases. Details are as follows:
– Supports devices without isochronous endpoints.
– Supports devices connected directly to the Cisco VXC client USB port (devices connected
through a hub operate at USB 1.1 speeds).
– Supported on PCoIP connections between Cisco VXC clients and a PCoIP server running
VMware View 4.6 and above.
– Added a field to the Permissions > USB web page that allows users to disable USB 2.0 support.
See Figure 2.
Cisco Virtualization Experience Client 2111/2211 Release Notes for PCoIP Zero Client Firmware Release 3.5.1
6
Figure 2
•
USB Permissions Web Page
Cisco VXC 2111/2211 provides configuration options for IPv6 support. However, the virtualization
servers have no corresponding IPv6 functionality. Therefore, the Cisco VXC 2111/2211 is not
intended to operate in an IPv6 environment. Additional details are as follows:
– Dual stack or IPv4 only (users cannot disable IPv4).
– Some browsers cannot access the device web interface using IPv6 addresses.
•
Included additional statistics on the Home and Diagnostics > Session Statistics web pages. See
Figure 3 and Figure 4.
Cisco Virtualization Experience Client 2111/2211 Release Notes for PCoIP Zero Client Firmware Release 3.5.1
7
Figure 3
Home Web Page
Cisco Virtualization Experience Client 2111/2211 Release Notes for PCoIP Zero Client Firmware Release 3.5.1
8
Figure 4
Session Statistics Web Page
•
Simplified the way users configure the client session settings. Multiple OSD tabs and web pages
were consolidated into a single OSD tab and web page.
•
Included additional information on the Diagnostics >Attached Devices web page. See Figure 5.
Cisco Virtualization Experience Client 2111/2211 Release Notes for PCoIP Zero Client Firmware Release 3.5.1
9
Figure 5
Attached Devices Web Page
•
Increased the number of View Connection Server (VCS) entries from 5 to 25.
•
Added hotkey support allowing a user to reset the client to factory defaults. See Figure 6.
Cisco Virtualization Experience Client 2111/2211 Release Notes for PCoIP Zero Client Firmware Release 3.5.1
10
Figure 6
Reset Parameters Web Page
•
Modified the OSD to allow users to filter session disconnect pop-up dialogs.
•
Added the ability to discover VCS addresses using DNS SRV records.
•
Added support for discovering the PCoIP Management Console using DHCP option settings.
Fixes
The fixed issues in Firmware Release 3.5.1 are as follows:
•
Added support for Medigenic keyboard.
•
Added support for HP LaserJet Pro M1212nf Multifunction printer.
•
Fixed problem that sometimes prevented Cisco VXC 2111/2211 clients from disconnecting a
session.
•
Fixed problem that caused some Cisco VXC 2111/2211 client strings to appear improperly while
the language configuration setting was Spanish, German, French, Italian or Korean.
•
PCoIP devices reboot multiple times.
Caveats
This section contains these topics:
•
Using Bug Toolkit, page 12
•
Open Caveats, page 12
Cisco Virtualization Experience Client 2111/2211 Release Notes for PCoIP Zero Client Firmware Release 3.5.1
11
•
Resolved Caveats, page 13
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions
of:
•
All severity level 1 or 2 bugs
•
Significant severity level 3 bugs
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•
Internet connection
•
Web browser
•
Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
To access the Bug Toolkit, go to
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2
Log in with your Cisco.com user ID and password.
To look for information about a specific problem, enter the bug ID number in the “Search for bug ID”
field, then click Go.
Open Caveats
Table 1 lists severity 1, 2, and 3 defects that are open for the Cisco Virtualization Experience Client
2111/2211 using Firmware Release 3.5.1.
For more information about an individual defect, you can access the online record for the defect by
clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access
this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that
were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit
as described in the “Using Bug Toolkit” section on page 12.
Table 1
Open Caveats for the Cisco Virtualization Experience Client 2111/2211
Identifier
Headline
CSCtn87582
Black screen during connection delay on PCoIP units connecting to VMs.
CSCtu49998
VXC 2111 and 2112 can't get power from phone
CSCtu51644
VXC 2111's DHCP negotiation period is too short
CSCty09435
2211 device is getting restarted when the audio is played on USB headset
Cisco Virtualization Experience Client 2111/2211 Release Notes for PCoIP Zero Client Firmware Release 3.5.1
12
Table 1
Open Caveats for the Cisco Virtualization Experience Client 2111/2211 (continued)
Identifier
Headline
CSCty22509
VXC 2211: Choppy audio when using USB headsets
CSCty54653
View Connection Server port is set to 0 after upgrade to 3.5.1
CSCty89613
VXC2211 not checking in configuration settings after reboot
CSCty95805
Cisco VXC 2111: Unable to Power USB Key when Using Power Cube
CSCty95824
Cisco VXC 2111: Attaching USB Camera to 9971 Ends Remote Desktop Session
CSCty95736
Moving monitor connection causes screen resolution to change
CSCty95760
Changing the screen resolution on the thin client does not take effect
CSCty95850
Power board firmware version displays incorrectly in Teradici Event Log
CSCty95876
Problems accessing VXC 2x11 device web pages using Internet Explorer
CSCty95820
PCoIP Management Console daemon resets
CSCty95840
In PoE mode, bus powered USB hub performance is poor
Resolved Caveats
Not applicable. See “Fixes” section on page 11 for information on fixed issues in this release.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS Version 2.0.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of
Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The
use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and
figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and
coincidental.
© 2012 Cisco Systems, Inc. All rights reserved.
Cisco Virtualization Experience Client 2111/2211 Release Notes for PCoIP Zero Client Firmware Release 3.5.1
13
Cisco Virtualization Experience Client 2111/2211 Release Notes for PCoIP Zero Client Firmware Release 3.5.1
14