Cisco Unified Intelligence Suite
Archiver User and Schema Guide
7.5(4)
February 2010
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Table of Contents
Preface ...........................................................................................................................................................1
Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................2
Obtaining Documentation and Submitting a Service Request...................................................................3
Documentation Feedback...........................................................................................................................3
1. Product Overview........................................................................................................................................5
About Cisco Unified Intelligence Suite........................................................................................................5
About the Archiver......................................................................................................................................6
2. Managing the Archiver................................................................................................................................9
Installing and Configuring the Archiver.......................................................................................................9
Archiver Checklist.......................................................................................................................................9
Internal Users for Database Access.........................................................................................................10
Linked Server Connections......................................................................................................................11
SQL Server Agent Jobs............................................................................................................................12
Archiver Reporting Data Model................................................................................................................13
Archiver Call Type Daily All Fields Report............................................................................................13
Archiver Reports and Unified IC Reports............................................................................................13
Unified ICM Data in Archiver Tables, Archiver_Data Tables, and Views...................................................14
Checking AWE Memory...........................................................................................................................15
Initial Load................................................................................................................................................16
Daily Load................................................................................................................................................17
Data Retention and Purge........................................................................................................................18
Daily Purge..........................................................................................................................................19
Setting Retention Days........................................................................................................................19
Emergency Purge................................................................................................................................19
Database Security....................................................................................................................................20
Security Hardening..............................................................................................................................20
Security and Data Access....................................................................................................................20
Encryption............................................................................................................................................21
Synching with the Time Server............................................................................................................22
Database Backups...................................................................................................................................22
Using Archiver with Unified ICM 7.2.........................................................................................................22
Removing Unused Columns................................................................................................................23
Working with Custom Connectors............................................................................................................23
Best Practices for Custom Connectors................................................................................................24
3. Troubleshooting.........................................................................................................................................27
Archiver Troubleshooting..........................................................................................................................27
Archiver Memory Space......................................................................................................................27
Data Retrieval......................................................................................................................................27
Emergency Purge................................................................................................................................28
Error Message on Load Job................................................................................................................28
ICM 7.2................................................................................................................................................30
NOLOCK Syntax..................................................................................................................................30
Orphans in the Archiver Environment..................................................................................................31
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Reporting on Interval Data...................................................................................................................31
Run Time.............................................................................................................................................31
4. The Archiver Schema................................................................................................................................33
Archiver Database PDM...........................................................................................................................34
Archiver_Data PDM..................................................................................................................................35
Archiver Database: Management Tables..................................................................................................35
archiver.t_Connection..........................................................................................................................36
archiver.t_ConnectionJob....................................................................................................................37
archiver.t_Lock.....................................................................................................................................40
archiver.t_Log......................................................................................................................................41
archiver.t_Metadata.............................................................................................................................42
archiver.t_Parameter............................................................................................................................43
archiver.t_SourceType.........................................................................................................................43
archiver.t_TimeZone............................................................................................................................44
archiver.t_Version................................................................................................................................45
Archiver Database: Common (Parent) Tables for Unified ICM Data.........................................................46
archiver.t_Agent...................................................................................................................................46
archiver.t_AgentInterval.......................................................................................................................46
archiver.t_AgentSkillGroupInterval......................................................................................................47
archiver.t_AgentTeam..........................................................................................................................48
archiver.t_AgentTeamMember.............................................................................................................48
archiver.t_AgentTeamSupervisor.........................................................................................................49
archiver.t_BucketInterval......................................................................................................................49
archiver.t_BusinessEntity.....................................................................................................................49
archiver.t_CallType...............................................................................................................................50
archiver.t_CallTypeInterval...................................................................................................................50
archiver.t_Campaign............................................................................................................................51
archiver.t_CampaignQueryRule...........................................................................................................52
archiver.t_CampaignSkillGroup...........................................................................................................52
archiver.t_Dialer...................................................................................................................................53
archiver.t_DialerPortMap.....................................................................................................................53
archiver.t_EnterpriseService................................................................................................................54
archiver.t_EnterpriseServiceMember..................................................................................................54
archiver.t_EnterpriseSkillGroup...........................................................................................................55
archiver.t_EnterpriseSkillGroupMember..............................................................................................55
archiver.t_ExpandedCallVariable.........................................................................................................56
archiver.t_ICRGlobal............................................................................................................................56
archiver.t_LogicalInterfaceController...................................................................................................57
archiver.t_MediaClass.........................................................................................................................57
archiver.t_MediaRoutingDomain..........................................................................................................58
archiver.t_Person.................................................................................................................................58
archiver.t_QueryRule...........................................................................................................................59
archiver.t_ReasonCode.......................................................................................................................59
archiver.t_Route...................................................................................................................................60
archiver.t_RoutingClient.......................................................................................................................60
archiver.t_Service................................................................................................................................61
archiver.t_ServiceInterval....................................................................................................................61
archiver.t_ServiceLevelThreshold........................................................................................................62
archiver.t_ServiceMember...................................................................................................................62
archiver.t_Site......................................................................................................................................63
archiver.t_SkillGroup............................................................................................................................63
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archiver.t_SkillGroupInterval................................................................................................................64
archiver.t_SkillGroupMember..............................................................................................................64
archiver.t_Trunk...................................................................................................................................65
archiver.t_TrunkGroup.........................................................................................................................65
archiver.t_TrunkGroupInterval..............................................................................................................66
The Archiver_Data Database: Child Tables For Unified ICM Extended Data...........................................67
archiver_data.t_Agent_ICM.................................................................................................................67
archiver_data.t_AgentInterval_ICM.....................................................................................................67
archiver_data.t_AgentSkillGroupInterval_ICM.....................................................................................68
archiver_data.t_AgentTeam_ICM........................................................................................................71
archiver_data.t_AgentTeamMember_ICM...........................................................................................72
archiver_data.t_AgentTeamSupervisor_ICM.......................................................................................72
archiver_data.t_BucketInterval_ICM....................................................................................................72
archiver_data.t_BusinessEntity_ICM...................................................................................................73
archiver_data.t_CallType_ICM.............................................................................................................73
archiver_data.t_CallTypeInterval_ICM.................................................................................................74
archiver_data.t_Campaign_ICM..........................................................................................................76
archiver_data.t_CampaignQueryRule_ICM.........................................................................................78
archiver_data.t_CampaignSkillGroup_ICM..........................................................................................79
archiver_data.t_Dialer_ICM.................................................................................................................80
archiver_data.t_DialerPortMap_ICM....................................................................................................81
archiver_data.t_EnterpriseService_ICM..............................................................................................82
archiver_data.t_EnterpriseServiceMember_ICM.................................................................................82
archiver_data.t_EnterpriseSkillGroup_ICM.........................................................................................83
archiver_data.t_EnterpriseSkillGroupMember_ICM............................................................................83
archiver_data.t_ExpandedCallVariable_ICM.......................................................................................83
archiver_data.t_ICRGlobal_ICM..........................................................................................................84
archiver_data.t_LogicalInterfaceController_ICM..................................................................................85
archiver_data.t_MediaClass_ICM........................................................................................................86
archiver_data.t_MediaRoutingDomain_ICM........................................................................................86
archiver_data.t_Person_ICM...............................................................................................................87
archiver_data.t_QueryRule_ICM.........................................................................................................87
archiver_data.t_ReasonCode_ICM.....................................................................................................88
archiver_data.t_Route_ICM.................................................................................................................88
archiver_data.t_RoutingClient_ICM.....................................................................................................89
archiver_data.t_Service_ICM..............................................................................................................89
archiver_data.t_ServiceInterval_ICM...................................................................................................90
archiver_data.t_ServiceLevelThreshold_ICM......................................................................................92
archiver_data.t_ServiceMember_ICM.................................................................................................93
archiver_data.t_Site_ICM....................................................................................................................93
archiver_data.t_SkillGroup_ICM..........................................................................................................94
archiver_data.t_SkillGroupInterval_ICM..............................................................................................95
archiver_data.t_SkillGroupMember_ICM.............................................................................................98
archiver_data.t_Trunk_ICM..................................................................................................................98
archiver_data.t_TrunkGroup_ICM........................................................................................................99
archiver_data.t_TrunkGroupInterval_ICM............................................................................................99
Archiver_Data Database Views..............................................................................................................100
The Archiver_Custom Database............................................................................................................102
Index ...........................................................................................................................................................103
Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)
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List of Figures
Figure 1: Configuring the Linked Server.........................................................................................................................11
Figure 2: SQL Server Agent Job......................................................................................................................................12
Figure 3: Archiver t_CallType Table................................................................................................................................14
Figure 4: Archiver_data t_CallType_ICM Table.............................................................................................................14
Figure 5: Archiver_data Views.........................................................................................................................................15
Figure 6: Checking AWE Memory..................................................................................................................................16
Figure 7: Archiver Load Schedule...................................................................................................................................17
Figure 8: Job Schedule Properties...................................................................................................................................18
Figure 9: User Information Window................................................................................................................................21
Figure 10: Removing Columns 1 of 2.............................................................................................................................23
Figure 11: Removing Columns 2 of 2.............................................................................................................................23
Figure 12: Connectors: SourceTypes...............................................................................................................................24
Figure 13: Connector: SourceType and TimeZone..........................................................................................................24
Figure 14: Window Event Log Error ..............................................................................................................................28
Figure 15: Troubleshooting an Error 1 of 3.....................................................................................................................29
Figure 16: Troubleshooting an Error 2 of 3.....................................................................................................................29
Figure 17: Troubleshooting an Error 3 of 4.....................................................................................................................29
Figure 18: Archiver Database PDM.................................................................................................................................34
Figure 19: Archiver_Data Database PDM.......................................................................................................................35
Figure 20: Archiver_custom database............................................................................................................................102
Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)
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Preface
Purpose
This guide explains Cisco Unified Intelligence Suite (Unified IS) Archiver. The Archiver is the
data store for Unified IS reporting.
Audience
This guide is intended for partners, system administrators, and report designers who deploy the
Archiver with their Unified Intelligence Suite.
It is prepared with the understanding that readers are familiar with MS SQL Server and does
not document MS SQM Server procedures.
Organization
In addition to this Preface, this guide is organized in four chapters and contains an Index.
• Chapter 1: Product Overview (page 5), explains the Archiver in the context of the Cisco
Unified Intelligence Suite.
• Chapter 2: Managing the Archiver (page 9), has sections relevant to overall operations such
as Initial Load, Data Retention and Purge, and Database Best Practices.
• Chapter 3: Troubleshooting (page 27), offers tips and workarounds.
• Chapter 4: The Archiver Schema (page 33), describes the three Archiver databases.
Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)
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Preface
Related Documentation
Related Documentation
The following documentation supplements and complements this guide:
• The Unified IC online help (available from the Unified IC web application interface)
• The Cisco Unified Intelligence Suite Intelligence Center User Guide
• The Cisco Unified Intelligence Suite 7.5(x) Bill of Materials
• The Hardware & System Software Specification (Bill of Materials) for Unified ICM/CCE
(http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_user_guide_list.html)
• The Contact Center Enterprise Solution Reference Network Design (SRND) (http://
www.cisco.com/en/US/products/sw/custcosw/ps1844/
products_implementation_design_guides_list.html)
• The Unified ICM/CCE Database Schema Handbook (http://www.cisco.com/en/US/
products/sw/custcosw/ps1001/prod_technical_reference_list.html)Unified
• The Security Best Practices Guide for Unified ICM and CCE Enterprise & Hosted Editions
• The Reporting Guides for Unified ICM and Unified CCE (http://www.cisco.com/en/US/
products/sw/custcosw/ps4145/products_user_guide_list.html)
• The customer-facing Achiver Troubleshooting tips, available to anyone with a Cisco User
Name and Password: Troubleshooting Tips for Unified IS 7.5 (http://docwiki.cisco.com/
wiki/Troubleshooting_Tips_for_Unified_IS_7.5)
Conventions
This manual uses the following conventions:
Convention
Description
boldface font
Boldface font is used to indicate commands, such as user entries,
keys, buttons, and folder and submenu names. For example:
• Choose Edit > Find.
• Click Finish.
italic font
Italic font is used to indicate the following:
• To introduce a new term. Example: A skill group is a
collection of agents who share similar skills.
Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)
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Preface
Obtaining Documentation and Submitting a Service Request
Convention
Description
• For emphasis. Example: Do not use the numerical naming
convention.
• A syntax value that the user must replace. Example: IF
(condition, true-value, false-value)
• A book title. Example: See the Cisco CRS Installation Guide.
window font
Window font, such as Courier, is used for the following:
• Text as it appears in code or that the window displays.
Example: <html><title>Cisco Systems,Inc. </
title></html>
< >
Angle brackets are used to indicate the following:
• For arguments where the context does not allow italic, such
as ASCII output.
• A character string that the user enters but that does not appear
on the window such as a password.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering
additional information, see the monthly What's New in Cisco Product Documentation, which
also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication
(RSS) feed and set content to be delivered directly to your desktop using a reader application.
The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
Documentation Feedback
You can provide comments about this document by sending email to the following address:
mailto:ccbu_docfeedback@cisco.com
We appreciate your comments.
Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)
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Preface
Documentation Feedback
Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)
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Chapter 1
Product Overview
About Cisco Unified Intelligence Suite
Cisco Unified Intelligence Suite (Unified IS) is a web-based reporting platform for the Cisco
Unified Communication products. Currently, Unified IS can be deployed as an alternative to
the WebView application. In future releases, it will replace WebView1.
Unified IS consists of two components: the Unified Intelligence Center (Unified IC) and the
Archiver. Each component requires a separate and dedicated server.
• Unified Intelligence Center (Unified IC) is the user interface for reporting.
Unified IC is installed with stock Cisco report templates and with tools for modifying and
customizing those reports. Unified IC is also the interface for creating and maintaining users
and user groups. Unified IC is configured with a Unified IC database that stores metadata
and configuration settings.
Unified IC is documented in the Cisco Unified Intelligence Center User Guide.
• The Archiver is an MS SQL Server data repository. It contains a normalized data schema
and a set of stored procedures that pull data from defined data sources for use in reporting.
The Archiver is configured to pull data from the Unified ICM AW/HDS into the archiver
and archiver_data database tables . You can optionally create custom connectors to other
databases.
You have the option to deploy Unified IS without the Archiver and to retrieve reporting data
directly from the Unified AW/HDS.
1)
Webview is the legacy reporting application that is currently provided with each installation of Cisco Unified Intelligence Contact Management and Cisco
Unified Contact Center.
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Chapter 1: Product Overview
About the Archiver
Your Cisco Support Provider supports the archiver and archiver_data database tables populated
from Unified ICM AW/HDS and the Cisco stock templates.
About the Archiver
The Archiver is a schema and set of stored procedures that pull data from customer-defined
data sources and aggregate them into local structures.
All populated tables are listed in a centralized location as are the tables/data source from which
to pull data, how many days worth of data to pull at a time, how to aggregate that data, and how
long to retain the data.
Metadata structures keep track of what has been pulled from source systems according to a
date/time that data was last pulled.
Archiver uses a date inserted or date updated column in the source systems to pull only data
that has been insesrted or modified recently. For the Unified ICM/CCE tables, Archiver uses
the dbdatetime column.
Once a load is complete, the date and time of the most recent data is recorded in Archiver
structures and the next data pull will use that as the earliest date time from which to pull data.
Conceptually Archiver data pulls can be governed by manipulating the most recent pull date.
Other controls include filters that can be placed on the pulling SQL to restrict the values of data
pulled from the source system. Most archiver features are controlled by metadata and attention
should be paid to the metadata structures that govern Archiver behavior.
Many Archiver parameters, such as Interval, Throttle Interval, CleanupOrphans, and
RetentionDays are controlled at three hierarchical levels:
1. By LoadArchiver, which controls them at the Run level.
2. By the t_ConnectionJob table, which controls them at the Step level.
3. By the t_Parameter table, which controls them at the System level
Archiver resides on a SQL Server 2005 database and uses SQLServer Linked Servers to perform
connections to external data sources.
When Unified IS is installed and the Archiver is configured, the Archiver can extract data from
the awdb and hds databases on one, dedicated Unified ICM Admin Workstation. Report queries
are then run against the data in the Archiver and not directly against the HDS. This removes
some performance load from the HDS and provides an environment for reporting on historical
and aggregated data.
In this release, data from the Archiver populates one Cisco stock template: the Call Type Daily
All Fields report template. The Unified IC installation places this template in this path:
%CUIS_HOME%\Cisco\CUIS\CuisWeb\ArchiverReports.
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Chapter 1: Product Overview
About the Archiver
By adding the Archiver as a Data Source in the Unified IC web application and by working
with the Report Wizard functionality in the Unified IC interface, you can clone ("save as") the
Call Type Daily All Fields report template and create other reporting templates that use the
Archiver as their data source.
Note: Your Cisco Support Provider can assist you with stock templates only.
Customers and partners can extend the Archiver to support additional data sources other than
the Unified AW/HDS. If they chose to do so, they are responsible for supporting their extensions
and for any associated performance issues.
The Archiver is comprised of three primary components:
• Linked Server Connection (page 11) - Used to connect to a target database and to extract
data. A Linked Server connection to the Unified ICM AW/HDS is created during the Archiver
Configuration.
• SQL Server Agent Job (page 12) - Used to launch and manage the data collection and
aggregation.
• Three databases (page 33)
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Chapter 1: Product Overview
About the Archiver
Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)
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Chapter 2
Managing the Archiver
Installing and Configuring the Archiver
The installation for the Archiver is identical to the installation for Unified Intelligence Center
(Unified IC).
For Unified IS, the installation simply lays down install files. The configuration tool completes
the setup and installs the databases.
What distinguishes the server on which you perform the installation as an Archiver (and not a
Unified IC) server are:
• The configuration tool that you run
• The server hardware requirements
The installation requirement and procedure, as well as the process, configuration are documented
in Part 2 of the Cisco Unified Intelligence Suite Intelligence Center User Guide.
Archiver Checklist
The checklist below contains an overview of the tasks necessary to provision the Archiver in
your Unified IS deployment.
For complete installation and configuration details, see Part 2 of the Unified Intelligence
Server User Guide.
The table lists the required software but not the current versions and service packs. For current
versions and updates, refer to the Hardware & System Software Specification (Bill of Materials)
for Unified ICM/CCE and the The Cisco Unified Intelligence Suite 7.5(x) Bill of Materials.
Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)
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Chapter 2: Managing the Archiver
Internal Users for Database Access
Task
Required for:
Ensure access to a Unified ICM/CCE Admin Workstation with an AW/HDS.
Data source for reports
Ensure the Archiver server meets Cisco hardware requirements.
Installation
Install the Microsoft Windows operating system on the Archiver Server.
Installation
Install the Microsoft .NET Framework on the Archiver Server.
Configuration tool
Install Unified IC on the Archiver server.
Configuration
Install Microsoft SQL Server Database Engine and Workstation Components.
Hosting the database
Select Latin1_General collation designator and binary sort order.
Verify that TCP/IP connectivity is enabled.
Ensure that the Windows domain or local internal users (page 10) are added and
have the appropriate database access.
Data access
There must be:
• A Windows domain user or local user for the Unified IC User on the Archiver
server.
Use SQL Server Administration to add the Windows domain Unified IC User as
a new security login and set with db_datareader access to all three Archiver
databases.
• A Windows domain user or local user for the Archiver User on the Archiver
server.
• A Windows domain user or local user for the Archiver User the Unified ICM
AW/HDS machine.
On the Unified ICM AW/HDS machine, use SQL Server Administration to add
the Windows local Archiver User as a new security login and set with
db_datareader access to the AW and HDS databases.
Configure the Archiver on the Archiver server.
Creating the Archiver
databases
Check the AWE Memory (page 15)
Ensuring full use of memory
Run Initial Load (page 16)
Populating Archiver
databases
Internal Users for Database Access
The person who installs Unified IS and who configures the Archiver is responsible for creating
a local or domain Archiver User and a local or domain Unified IC User.
These are service accounts with special privileges.
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Chapter 2: Managing the Archiver
Linked Server Connections
Do not use the user names and passwords of these internal users to run the Configuration Tool
or to log in to Unified IC and run reports.
The Unified ICM DBA is responsible for adding the Archiver User and Unified IC User on the
Unified ICM AW/HDS machine, for giving those users a SQL Server security login, and for
adding user mapping for the awdb and hds databases with db_datareader privileges.
The Archiver User accesses the historical data in the HDS on the Unified ICM/CCE Admin
Workstation.
The Unified IC User:
• Runs the reporting Scheduler service.
• Runs the Unified IC web server.
• Accesses the Unified IC database and the real time data in the AW database on the Unified
ICM/CCE Admin Workstation.
• Accesses the Archiver databases and must be added as a new SQL Server security login and
set with db_datareader access to all three Archiver databases.
Linked Server Connections
The linked server connection to the Unified ICM AW database (awdb) is created during the
Archiver configuration on the Archiver - Linked Server window:
Figure 1: Configuring the Linked Server
Customers who create custom connections to databases other than the Unified ICM AW/HDS
are responsible for ensuring that the linked servers to the source database(s) are administered
from within SQL and are configured and available.
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Chapter 2: Managing the Archiver
SQL Server Agent Jobs
Additional linked servers are created manually through SQL administration and not by rerunning
the Unified IC Configuration Tool.
SQL Server Agent Jobs
The SQL Server Agent service is responsible for ensuring that scheduled jobs are run at a
specified time.
The Archiver uses a SQL Server Agent Job named LoadArchiver to launch and manage data
collection and aggregation from the Unified ICM AW/HDS.
You can view and modify this Agent Job from the Microsoft SQL Server Management Studio,
which is installed with SQL Server 2005.
• To view and edit the job steps, schedules, alerts, and so forth, navigate to SQL Server Agent.
Then right-click the LoadArchiver job and select Properties.
• To view the history of a job, including runtime, right-click the LoadArchiver job and select
View History.
Note: The archiver.t_Log table (page 41) in the Archiver database stores detailed data about
extraction runs.
Figure 2: SQL Server Agent Job
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Chapter 2: Managing the Archiver
Archiver Reporting Data Model
Archiver Reporting Data Model
The Archiver was designed to integrate data from multiple vendors. The tables are typically
created using a pattern of generic parent object and vendor specific child object.
In preparation for the initial load of Unified ICM data from the HDS, the Archiver configuration
creates databases as follows:
• The archiver database to hold the Archiver management objects and also the common tables,
which are the parent tables for the Unified ICM data.
• The archiver_data database, which stores the child tables for ICM extended data.
• The archiver_custom database. This database is a shell and is initially blank.
When customers and partners extend the Archiver, they add new tables with additional data
to the archiver_custom database.
Archiver Call Type Daily All Fields Report
The installation creates an ArchiverReports folder in %CUIS_HOME%\Cisco\CUIS\CuisWeb.
It contains the Call Type Daily All Fields report template.
This template is identical to the Call Type Historical All Fields report template.
This template populates with report data from the Archiver database, if you have deployed it.
You need to import this template as follows:
1. Select Report Admin > Import Reports to open the Import Reports dialog box.
2. At the Import Reports dialog box, click Browse, and navigate to
%CUIS_HOME\Cisco\CUIS\CuisWeb\ArchiverReports.
3. Select CallType_AllFields_Daily.xml and click Open to return to the Import Reports
dialog box.
4. Click Continue to display the Data Source dialog box.
5. For Data Source, select the source that was added for the Archiver.
Archiver Reports and Unified IC Reports
Historical reports using the data source Unified AW (HDS) are half-hour reports.
Archiver rolls up the half-hour data and creates daily reports showing aggregated data.
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Chapter 2: Managing the Archiver
Unified ICM Data in Archiver Tables, Archiver_Data Tables, and Views
Unified ICM Data in Archiver Tables, Archiver_Data Tables, and Views
From the Unified ICM database, the Archiver pulls both configuration data and Interval
(historical) data and stores that data in two Archiver databases.
For each Unified ICM database table that Archiver pulls, it places some data into a common
(parent) table in the archiver database. It places other data into a corresponding child table in
the archiver_data database.
For example, when the Archiver retrieves Call Type data from the Unified ICM Call_Type
table, it populates the t_CallType table in the archiver database. This is the parent table for
the CallType data. It contains columns for the cross SourceType generic IDs and Names and
Foreign Key relationships for CallTypes.
Figure 3: Archiver t_CallType Table
It also populates the t_CallType_ICM table in the archiver_data database. This is the child
table for the CallType data. It contains columns for the application-specific extended data from
the Unified ICM Call_Type table, such as CallTypeID, EnterpriseName, and ServiceLevelType.
Figure 4: Archiver_data t_CallType_ICM Table
Those two tables are joined to create a CallType view in the archiver_data database. The View
is used to populate Call Type reports.
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Chapter 2: Managing the Archiver
Unified ICM Data in Archiver Tables, Archiver_Data Tables, and Views
Figure 5: Archiver_data Views
Interval table names are appended with Interval_ICM . For example, in the archiver_data
database, the Unified ICM Call_Type table, a configuration table, is named t_CallType_ICM.
The Unified ICM Call_Type_Half_Hour table is named t_CallTypeInterval_ICM.
All table names appended with Interval_ICM contain an ArchiverIntervalID column. For
example, the t_Agent_Interval_ICM table has a column named AgentIntervalArchiverID. The
t_Trunk_GroupInterval_ICM table has a column named TrunkGroupIntervalArchiverID.
The Interval ID column describes the interval, with 30 for half hour and d for daily.
Only a daily level of aggregation has been qualified with the 7.5(1) release. Higher levels of
aggregation will be qualified in Release 8.0.
Note: The Interval ID field is for Cisco use only.
The Archiver uses the DBDateTime field in Unified ICM tables to extract historical data. This
field is populated with the current datetime when the record arrives on the HDS. Using this field
gives the Archiver the ability extract new data multiple times per day and eliminates the
possibility of data holes.
Checking AWE Memory
Address Windowing Extensions (AWE) allow 32-bit operating systems to access large amounts
of memory. In this exercise, you check the AWE settings to make sure that Archiver has full
use of memory.
Step 1
In SQL Server Management Studio, right-click the instance and select Properties.
Step 2
Click Memory to open the AWE settings.
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Chapter 2: Managing the Archiver
Initial Load
Figure 6: Checking AWE Memory
Step 3
Set the minimum and maximum as shown below. The Min and Max values depend on what is
installed. As a rule, set the Min to 2GB. Set the Max to Total Memory minus 2BG.
Initial Load
Initial Load is the process by which the Archiver populates its databases with Unified ICM data
from the HDS for the first time. It takes place after Archiver Configuration is complete.
Initial Load is "expensive" for the HDS and needs to take place at a time that will not disrupt
normal operations.
Initial Load Schedule
After configuration, the LoadArchiver job is enabled; however, both of its schedules (the
30-minute Schedule and the Daily Job) are disabled. This is to give you time to configure the
initial load for Archiver.
For Initial Load, you need to keep the disabled status for the Daily Job and enable the 30-minute
Schedule. This divides the load jobs and runs the job at 30-minute intervals until all the data is
loaded.
The 30-minute schedule will execute at 30-minute intervals, provided it is not already running,
and will pull some interval of data from the AW/HDS into the Archiver. The amount of data
that is pulled in each run can be governed with Initial Load ConnectionJob settings (see below).
Once the Initial Load is complete, the 30-Minute Schedule is automatically disabled, and you
can enable the daily job.
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Chapter 2: Managing the Archiver
Daily Load
Figure 7: Archiver Load Schedule
Note: The Archiver does not support having both schedules enabled.
Initial Load ConnectionJob settings
The amount of data gathered during initial load and how far back to load data are controlled by
the t_ConnectionJob table (page 37) in the archiver database.
To reduce the load on the Unified ICM AW/HDS, edit these variables in the t_ConnectionJob
table
• EarliestDate: Controls how far back to start collecting data from the HDS. This value is
used for Initial Load only; therefore it is relevant only if the LastDBDateTime is null. For
example, to collect data only greater or equal to August 1, 2008, update t_ConnectionJob to
set EarliestDate = '2008-08-01 00:00:00.
• ThrottleInterval: Controls how much data to extract. Day = dd. Week = ww. Month = mm.
• ThrottleAmount: Controls the amount of ThrottleIntervals to gather.
By default, the Archiver is set to load one week's worth of data at one run time. (ThrottleAmount
= 1 and ThrottleInterval=ww.)
Errors with the SQLAgent load job are written to the Windows Application Event log. See Error
Message on Load Job (page 28).
Daily Load
The Archiver is designed to gather information once per day.
During that load time, the system devotes all resources to loading data.
Cisco does not support running reports during the daily load. Schedule the daily load at time
when users are not running reports, when scheduled reports are not generated, and when the
target system is not running data purge or other resource-intensive tasks.
Errors with the SQLAgent load job are written to the Windows Application Event log.
Periodically check this log to ensure that the jobs are completing without error. See Error
Message on Load Job (page 28).
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Chapter 2: Managing the Archiver
Data Retention and Purge
To configure the time for the Daily Load, go to SQL Server Agent > Jobs > LoadArchiver.
Make and save (OK) your changes on the Job Schedule Properties dialog box.
Figure 8: Job Schedule Properties
Data Retention and Purge
Although Archiver is an historical database, it has physical size limitations, and data must
periodically be aged off.
If data is not periodically purged, the performance of the Archiver database will degrade over
time. If the Archiver database runs out of disk space, all processes will stop and no new data
will be written to the database until space is available.
The purge deletes rows data from each Interval table in the archiver_data database and
corresponding interval data from the archiver database.
Configuration tables are not purged.
The Archiver offers two ways to control data growth in the archiver and archiver_data databases:
Daily Purge and Emergency Purge.
Note: Customers must manage data growth of the archiver_custom database.
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Chapter 2: Managing the Archiver
Data Retention and Purge
Daily Purge
Daily purge (retention processing) deletes data from the Interval tables in the archiver_data
database and corresponding interval data from the archiver database if that data is older than a
user-specified number of days.
The daily purge process runs at the end of the scheduled job. It occurs after the loads in two
individual steps: Half Hour Interval Retention and Daily Interval Retention processing.
Cisco does not support running reports during the daily load.
Schedule the daily purge at time when users are not running reports, when scheduled reports
are not generated, and when the target system is not running data purge or other resource-intensive
tasks.
Setting Retention Days
Retention days for Archiver Interval data can be set in the t_ConnectionJob table by setting a
number in the RetentionDays column.
While this is true, the best practice is to leave the t_ConnectionJob.RetentionDays value NULL
and to run a job step for retention.
Doing this ensures that data is not deleted until the end of the job.
The default job ships with retention steps for the '30' min and 'D' data.
The following examples show the default system settings.
Notice that the fifth Argument must be 'Retention', the sixth argument defines the interval, and
the last argument defines the number of days retained.
EXEC xp_LoadArchiver NULL, NULL, NULL, NULL, 'Retention', '30', NULL, NULL, NULL, NULL,
NULL, 2
EXEC xp_LoadArchiver NULL, NULL, NULL, NULL, 'Retention', 'D', NULL, NULL, NULL, NULL,
NULL, 365
Emergency Purge
Emergency purge is the first step in the LoadArchiver Job. The system determines if the database
is n% full and then removes n intervals until it is below n%. n is set in the t_Parameter table
and by default is 80 percent.
By default, therefore, emergency purge is launched when the archiver_data and databases
exceeds 80 percent capacity.
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Chapter 2: Managing the Archiver
Database Security
The emergency purge deletes rows data from each Interval table in the archiver_data database
and corresponding Interval data from the archiver database until the databases are within the
acceptable percentage.
Configuration tables in the archiver_data database are not purged.
The t_Parameter table retains a system level emergency purge level. An emergency purge writes
an event to the t_Log table.
The default emergency purge settings are, to purge one day of interval data.
The default t_Parameter settings are:
• ForcePurgeAmount = 1
• ForcePurgeInterval = 'dd'
• ForcePurgePercent = 80
Database Security
Unified IS implements security measures as documented in the Unified ICM/CCE Security Best
Practices Guide.
This chapter elaborates on security hardening, data access, and encryption.
Security Hardening
During Archiver Configuration, security hardening is applied to SQL Server.
The following unnecessary services are disabled, if they were installed: MSSQLServerADHelper,
SQLWriter, and SQLBrowser.
Hardening can be rolled back, by running cuissqlsecurity.pl ROLLBACK.
Security and Data Access
Successful database access is critical to the Unified IS.
The configurations for Unified IC database, Unified IC server, and the Archiver all require you
to specify a User name and password on a User Verification window, similar to this:
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Chapter 2: Managing the Archiver
Database Security
Figure 9: User Information Window
These user credentials must be set up to access the Unified IC database, the Archiver database,
and the AW/HDS databases on the Unified ICM Admin Workstation.
To comply with Cisco security baseline guidelines and to work consistently with Unified
ICM/CCE, the Windows integration authentication is the default authentication method used
by both Unified IC and Archiver.
For downward compatibility reasons, Unified IC and Archiver is also able to connect to the
Release 7.2 version of Unified ICM/CCE databases. For this reason, using SQL authentication
to access remote SQL databases is also supported. You specify the type of authentication when
you configure the remote database connections. See also Using Archiver with Unified ICM 7.2
(page 22).
Encryption
Unified IS servers encrypt recoverable database credentials using the Advanced Encryption
Standard (AES) algorithm. AES, also known as Rijndael, is a block cipher used as an encryption
standard by the US government.
All the recoverable passwords stored use the same key and initial vector string for encryption
and decryption. The key phrase and initial vector string are provided by users during the Unified
IC Web Server configuration and are themselves encrypted and stored in the web configuration
file as special connection strings.
The key used to encrypt and decrypt the user provided key phrase and initial vector is a unique
machine GUID created by Microsoft and stored in the Windows registry. The initial vector is
a predefined byte array. In addition, the web configuration file itself acts as the security key
store for Unified applications is protected by .NET security mechanism so that the connection
string section is encrypted.
The IV (initial vector) string and the Key string are not auto-generated. Cisco suggests that you
record and save them. That way, in the event of an emergency, your support provider can contact
Cisco to have all passwords in the configuration file decrypted.
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Chapter 2: Managing the Archiver
Database Backups
Synching with the Time Server
It is a security best practice to synchronize server time with an external time source. Common
time sources can be domain services or a dedicated Windows time server.
Unified IS databases reside on a Microsoft Windows platform and should follow the time server
practices of the enterprise.
Database Backups
The Cisco processes do not perform database backups.
It is the responsibility of the customer to maintain the health of the databases and to ensure that
proper backup and recovery processes are in place.
It is highly recommended that you schedule regular backups of the Unified IC (Unified IC) and
Archiver databases using the Microsoft SQL Server backup tools or other 3rd party product.
Do not store backups on the United IC or the Archiver servers.
Backups should be scheduled so that they do not interfere with the table load processes and
should use external backup devices (tape or network drive).
Cisco assumes no responsibility for data loss resulting from issues with backups. Data loss
might occur if the backing up of files is not managed appropriately.
Using Archiver with Unified ICM 7.2
The Unified IS product is written to accommodate Unified ICM/CCE Version 7.5(1) and has
also been certified for Unified ICM/CCE Version 7.2.
In the event that you need to load historical data from a Unified ICM AW/HDS server that is
at Version 7.2, you can downgrade the Archiver databases by nulling the columnname value in
the t_Metadata table for columns that were not available on the HDS for the Archiver table you
are loading.
Cisco generally puts all new columns associated with a release at the end of the tables. By
referring to the Unified ICM/CCE Database Schema Handbooks for Release 7.2 and Release
7.5(1) or to the Release Notes for Release 7.5(1), you can determine which tables received new
columns in Release 7.5(1).
The person who modifies these stored procedures must be proficient in SQL Server and have
intimate knowledge of the Unified ICM/CCE schema they are downgrading to.
See also ICM 7.2 (page 30).
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Chapter 2: Managing the Archiver
Working with Custom Connectors
Removing Unused Columns
This example shows modifying entries in the t_Metadata table for the t_AgentInterval_ICM
table.
Step 1
Access the t_Metadata table for the t_Agent_Interval_ICM table.
Step 2
Locate the ColumnNames you want to remove.
In this example, we are removing the five Reserved columns:
Figure 10: Removing Columns 1 of 2
Step 3
Change the ColumnNames to NULL.
Figure 11: Removing Columns 2 of 2
The stored procedure (xp_LoadAgentInterval_ICM) will no longer generate SQL statements
that will include the five Reserved ColumnNames in the Select or Insert statements.
Note: You can also use this process of nulling ColumnNames to reduce the amount of data that
is kept in the Archiver.
Working with Custom Connectors
A connector consists of a SourceType, a SQL Server connected database or an ODBC Linked
Server, and a source table.
A SourceType is a data source on a given connection. A single SourceType can exist on several
connections.
The SourceType needs to be defined in the archiver.dbo.t_SourceType table if it does not already
exist.
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Chapter 2: Managing the Archiver
Working with Custom Connectors
Figure 12: Connectors: SourceTypes
The SQL Server connected database or an ODBC Linked Server is referenced by a row in the
archiver.t_Connection table (page 36) which has a foreign key relationship to the associated
SourceType in the archiver.t_SourceType table (page 43).
The t_Connection table also has a foreign key relationship to the desired TimeZone in the
archiver.t_TimeZone (page 44) table. This will be the default TimeZone for all sites that are
children of this connection.
Figure 13: Connector: SourceType and TimeZone
Custom connectors are created in Microsoft SQL Server. There is no Unified IS interface for
creating a custom connector.
Your DBA can follow SQL Server practices and use an ODBC connector to populate tables in
the archiver_custom database with a database of your choice.
You can also contact Cisco Advanced Services for guidance.
Your Cisco Support Provider cannot resolve issues pertaining to SQL Server, to databases other
than the Unified AW/HDS, or to custom reports.
Best Practices for Custom Connectors
If you use the LoadArchiver mechanism, begin Stored Procedures with the following code:
[USE archiver_custom]
GO
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Chapter 2: Managing the Archiver
Working with Custom Connectors
SET ANSI_NULLS ON
SET QUOTED_IDENTIFIER ON
GO
CREATE PROCEDURE [dbo].[xp_Procedure[“Interval”]_Suffix]
(@JobArchiverID uniqueidentifier
,@UseExisting bit = 0)
Procedure is the family of data (such as Agent or Service) and will ultimately be the value in
the Procedure column for this load in the archiver.t_ConnectionJob table (page 37).
Interval is the word “Interval” if it is an Interval load; otherwise no value. This will be the value
in the Type column for this load in the archiver.t_ConnectionJob table (page 37). Please note
it assumes Parent if not Interval.
Suffix is the value of the archiver.dbo.t_SourceType.TableSuffix column for the referenced
SourceType of the referenced Connection. If TableSuffix is null, the value should be the Vendor
+ ‘-‘ + Version (for example, Cisco_7.5).
Case: The database is case-sensitive. Remember this when entering code.
LoadArchiver and t_ConnectionJob: To use the LoadArchiver mechanism to load your new
Connector, you need to create rows in the archiver.t_ConnectionJob table.
The DataBaseName column must have the value archiver_custom, which is the database where
your new stored procedure must reside. This tells the LoadArchiver mechanism where to look
for the stored procedure whose name is dynamically derived from the values in this row. This
also ensures that LoadArchiver can be run in its original Cisco-configured state by de-activating
(Active = 0) all rows whose DataBaseName does not = archiver.
To reset the LoadArchiver mechanism to only run Cisco supplied stored procedures:
UPDATE archiver.dbo.t_ConnectionJob
SET Active = 0
WHERE DataBaseName <> 'archiver'
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Chapter 2: Managing the Archiver
Working with Custom Connectors
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Chapter 3
Troubleshooting
Archiver Troubleshooting
Archiver Memory Space
Per the Hardware and System Software Specification (Bill of Materials) for Cisco Unified
Intelligence Suite Release 7.5(x),:
• The Archiver is installed on a server that has 12GB of memory.
• The SQL Server memory setting is changed from the default (which is dynamic) to a Minimum
of 2 GB and a maximum of 10 GB.
• The Archiver Configuration Tool automatically sets switches for /3GB and /PAE.
These specifications have been qualified by Cisco Systems, Inc. to afford optimal Archiver
performance.
In the event that you encounter Out of Memory errors, please contact your Support Provider
for guidance on changing the memory space.
Be aware that changing settings will affect the performance of your Archiver. If the settings are
altered to a non-qualified value, Cisco Systems cannot support the altered environment.
Data Retrieval
If you are having issues retrieving data, test your Linked Server connection using Microsoft
SQL Server Management Studio.
Linked Servers can be found under Server Objects.
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Chapter 3: Troubleshooting
Archiver Troubleshooting
Right click on the linked server connection to test the connection.
Emergency Purge
Manage the amount of free space and the retention times in your database to ensure that there
is no need for an emergency purge.
Periodically query the t_Log table to ensure that there are not emergency purge messages.
Error Message on Load Job
If your Job History lists an error, check the Windows Application Event log.
Note: You can choose other notification methods by editing the Notification tab in the Job
Properties page.
To investigate an error in the Event Viewer:
1. Right-click My Computer and select Manage. Then click Application.
2. Locate the latest warning where the source is “SQLSERVERAGENT” and double-click
it.
You will see a general failure message generated by SQL Agent.
Figure 14: Window Event Log Error
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Chapter 3: Troubleshooting
Archiver Troubleshooting
The message in the Event Viewer can give you sufficient information to investigate further.
To investigate the example above:
1. Open a query window and select from the dbo.Log table with the following query statement.
Figure 15: Troubleshooting an Error 1 of 3
2. After the query completes, scroll down to the last row. In this example, the job failed in
the “CallTypeInterval” load.
Figure 16: Troubleshooting an Error 2 of 3
3. For this example, you can run the LoadArchiver for CallTypeIntervals and look for the
error message:
Figure 17: Troubleshooting an Error 3 of 4
The error in this example shows that the Archiver_FGIndex filegroup is too small.
4. To resolve this, increase the “Archiver_FGIndex” filegroup size for the “archiver” database:
–
Right-click the “archiver” database and select Properties.
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Chapter 3: Troubleshooting
Archiver Troubleshooting
–
Scroll down to the “Files” selection and double-click to view the current filegroup
sizes
–
Locate the two Archiver_FGIndex filegroups and change their sizes. Then click OK.
–
Exit and reopen to make sure the changes took effect. If the ALTER times out, you
might need to change each file individually.
–
Re-run LoadArchiver for the CallTypeIntervals to make sure the problem has been
remedied.
ICM 7.2
To run the Archiver with Unified ICM/CCE/CCH Version 7.2:
1. Run the Installation on the Archiver server.
2. Run the config tool on the Archiver server.
3. Navigate to
%CUIS_HOME%\Cisco\CUIS\CuisSqlScripts\Archiver\ICM\Archiver_ICM_v75.sql.
4. Open this file in a text editor.
5. Locate this section of the file:
USE [archiver] GO DECLARE @SQL nvarchar(max), @Version nvarchar(4) SET
@Version = '7.5'
6. Change SET @Version = '7.5' to SET @Version = '7.2'
7. Save and close.
8. Run Archiver Initial Load.
NOLOCK Syntax
Use this syntax to correct the rows (to add NOLOCK syntax) in the archiver.dbo.t_ConnectionJob
table:
update
SET
from
where
t
SourceTableName = SourceTableName + ' (NOLOCK)'
archiver.dbo.t_ConnectionJob t
RIGHT(SourceTableName,1) = ']'
update
SET
from
where
t
SourceTableName = REPLACE(SourceTableName, '] a', '] (NOLOCK) a')
archiver.dbo.t_ConnectionJob t
CHARINDEX('] a',SourceTableName) > 0
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Chapter 3: Troubleshooting
Archiver Troubleshooting
update
SET
from
where
t
SourceTableName = REPLACE(SourceTableName, ']) b', '] (NOLOCK)) b')
archiver.dbo.t_ConnectionJob t
CHARINDEX(']) b',SourceTableName) > 0
To remove the NOLOCK syntax:
update
SET
from
where
t
SourceTableName = REPLACE(SourceTableName, ' (NOLOCK)','')
archiver.dbo.t_ConnectionJob t
CHARINDEX(' (NOLOCK)',SourceTableName) > 0
Orphans in the Archiver Environment
Orphans may occur if the jobs fails during load between the insertion into the parent interval
table and the child interval table.
Typically, if the LastDbDateTime is not updated, the job will repull the same data in the next
pull and will insert to the parent interval table.
If for some reason it is unable to update the LastDbDateTime, there could be rows in the parent
interval table with no corresponding rows in the child interval table.
In this situation the best thing to do is to NULL the LastDbDateTime with or without the Orphan
removals. The orphans should be cleaned up the next time the job runs.
Reporting on Interval Data
When reporting off of interval data in the Archiver database, remember to include IntervalID
= 'D', in your WHERE clause, to report only on daily records.
Note: The Interval ID field is for Cisco use only.
Run Time
To determine how long runs are taking, check the SQL Server Job history.
For more detailed information about the run time of the steps involved in the job, query the
t_Log table in the Archiver database.
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Chapter 3: Troubleshooting
Archiver Troubleshooting
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Chapter 4
The Archiver Schema
There are three Archiver databases.
• The Archiver database, which holds two kinds of tables. (These tables are not distinguished
in SQL Server but are documented in this guide as two categories, as they store two different
kinds of data.)
They are:
– The Archiver Management Tables (page 35), which store tables that manage the behavior
of the Archiver, such as t_ConnectionJob, t_Log, t_TimeZone, and t_Version.
– The Archiver Common Tables (page 46), which are parent tables for the Unified ICM
data.
• The Archiver_data database.
The Archiver_Data database stores:
– The Archiver_Data tables of ICM extended data (page 67). These are child tables for the
ICM data.
– Views (page 100)
There is a View for the join of each Archiver Common (parent) table with its corresponding
Archiver_Data database (child) ICM extended table. The Views are used to populate the
Unified IC reports.
• The Archiver_Custom database.
The Archiver_Custom database (page 102), an initially empty database that can store data
from an external data source.
This chapter contains the following topics:
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Chapter 4: The Archiver Schema
Archiver Database PDM
•
•
•
•
•
•
•
Archiver Database PDM, page 34
Archiver_Data PDM, page 35
Archiver Database: Management Tables, page 35
Archiver Database: Common (Parent) Tables for Unified ICM Data, page 46
The Archiver_Data Database: Child Tables For Unified ICM Extended Data, page 67
Archiver_Data Database Views, page 100
The Archiver_Custom Database, page 102
Archiver Database PDM
Figure 18: Archiver Database PDM
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Chapter 4: The Archiver Schema
Archiver_Data PDM
Archiver_Data PDM
Figure 19: Archiver_Data Database PDM
Archiver Database: Management Tables
The Archiver Management Tables store generic configuration and base data.
Management Tables are:
• t_Connection (page 36)
• t_ConnectionJob (page 37)
• t_Lock (page 40)
• t_Log (page 41)
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Chapter 4: The Archiver Schema
Archiver Database: Management Tables
• t_Metadata (page 42)
• t_Parameter (page 43)
• t_SourceType (page 43)
• t_TimeZone (page 44)
• t_Version (page 45)
archiver.t_Connection
This table contains information about a specific connection, which may contain several
SourceTypes. If it is a Linked Server, please note that the ServerName column must match an
existing Linked Server if the connection requires the use of an OpenQuery statement during
SQL generation (UseOpenQuery=True on the ConnectionJob table).
Table 1: archiver.t_Connection Table
Column
Size
Null
Indexes
Description
Active
bit
False
ArchiverID
uniqueidentifier False
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag (Y/N).
ID
tinyint
False
The state (Active Flag) of the
connection: True | False.
PK_Connection
UI_Connection_ID
Primary Key to table.
Unique identifier (numeric).
UI_Connection
IP
nvarchar(64)
True
The IP address of the
connection (informational
only).
Location
nvarchar(64)
True
The location of the
connection (informational
only).
Logon
nvarchar(64)
True
The logon to the linked
server referenced by the
connection (informational
only).
Name
nvarchar(128)
False
Password
nvarchar(64)
True
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UI_Connection_Name
Description (informational
only).
The password to the linked
server referenced by the
connection (informational
only).
Chapter 4: The Archiver Schema
Archiver Database: Management Tables
Column
Size
Null
ServerName
nvarchar(64)
True
SourceTypeArchiverID uniqueidentifier False
Indexes
Description
The linked server name that
will be used in the dynamic
sql generation.
XI_Connection_SourceType
Foreign key to the
SourceType table.
UI_Connection
TimeZoneArchiverID uniqueidentifier False
XI_Connection_TimeZone
Foreign key to the TimeZone
table.
archiver.t_ConnectionJob
This table contains information about each process that is to occur and the order in which it is
to be executed. This table is the heart of the ETL control data and Job Management for the
Archiver.
Each row contains data that dynamically creates the stored procedure name to be called to
dynamically create blocks of SQL to perform the ETL or summarization processes on the
referenced source table.
See also NOLOCK Syntax (page 30).
Table 2: archiver.t_ConnectionJob Table
Column
Size
Null
Indexes
Description
Active
bit
False
ArchiverID
uniqueidentifier False
ChangeStamp
datetime
False
DateTime of row's last
modification.
CleanupOrphans
bit
True
Flag to override the t_Parameter
CleanupOrphans setting.
ConnectionArchiverID
uniqueidentifier False
Foreign key to the Connection
table.
DataBaseName
nvarchar(510)
True
Database to run the stored
procedure from via
xp_LoadArchiver execution.
DateFormat
nvarchar(30)
True
Date format of the connection
(chrdat=SQL [yyyymmdd
hh:mm:ss],oradat=Oracle date
processing, intdat=Informix
date processing)
Deleted
nchar(2)
False
Soft deletion flag (Y/N).
Description
nvarchar(510)
True
Description of Job referenced
by this row.
Active Flag (True/False). True
= this job should be run.
PK_ConnectionJob
Primary Key to table.
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Archiver Database: Management Tables
Column
Size
Null
Destination
ConnectionArchiverID
uniqueidentifier True
Foreign key to the Connection
table.
DestinationTableName
nvarchar(510)
True
Name of table that temporarily
stores the data pulled from the
source system.
EarliestDate
smalldatetime
True
Earliest date to start pull of date
from, only valid when
LastDbDateTime column is
NULL.
Interval
nvarchar(8)
True
LastDataDateTime
datetime
True
Last time data was received
from the HDS.
LastDbDateTime
datetime
True
Last DateTime processed from
source system.
LastRun
datetime
True
Last DateTime the job was
executed.
LockWaitAmount
smallint
True
Amount of LockWaitIntervals
to wait before checking status
of the Lock table.
LockWaitInterval
nvarchar(8)
True
Interval
(mi=minute,hh=hour,dd=day,
etc) used to determine how long
to wait before checking status
of the Lock table.
LockWaitMax
int
True
Max amount of
LockWaitIntervals to wait
before expiring the Lock.
LockWaitSkip
bit
True
Flag to determine whether to
skip job (True) or process
(False) job after Lock has
expired.
LookBackAmount
smallint
True
Amount of LookBackIntervals
to use when determining the left
outer range of the next pull
from the source system.
LookBackInterval
nvarchar(8)
True
Interval
(mi=minute,hh=hour,dd=day,
etc) used to determine how
many intervals to look back
when determining the left outer
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Indexes
UI_ConnectionJob
Description
ID of the Interval (30=half hour,
D=Daily,
NULL=Parent/Config) to pull,
used in dynamic generation of
SQL during xp_LoadArchiver
execution.
Chapter 4: The Archiver Schema
Archiver Database: Management Tables
Column
Size
Null
Indexes
Description
range of the next pull from the
source system.
Order
tinyint
True
Order of the execution of the
rows in the table via
xp_LoadArchiver execution.
Procedure
nvarchar(128)
False
RetentionDays
smallint
True
SourceTableName
nvarchar(4000) False
Name of table on the source
system to pull data from, used
in dynamic SQL generation
during xp_LoadArchiver
execution.
Statement
nvarchar(510)
True
Optional SQL statement to
override dynamic SQL
generation for pull of data from
source system.
ThrottleAmount
smallint
True
Amount of ThrottleIntervals to
use when determining the right
outer range of the next pull
from the source system.
ThrottleInterval
nvarchar(8)
True
Interval
(mi=minute,hh=hour,dd=day,
etc) used to determine
howmany intervals of data to
pull for the right outer range of
the next pull from the source
system.
Type
nvarchar(128)
False
UseOpenQuery
nvarchar(10)
True
WhereClause
nvarchar(1000) True
UI_ConnectionJob
Root name of stored procedure
(Agent, Service, SkillGroup,
etc) used during dynamic SQL
generation via
xp_LoadArchiver execution.
Amount of days to keep by
interval and table referenced by
this row.
UI_ConnectionJob
Type of stored procedure
(Interval, Parent, Custom) used
during dynamic SQL generation
via xp_LoadArchiver execution.
Flag (True/False) to determine
whether OPENQUERY syntax
needs to be used duringdynamic
SQL generation via
xp_LoadArchiver execution.
Where clause used in the
dynamic SQL generation via
xp_LoadArchiver execution.
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Chapter 4: The Archiver Schema
Archiver Database: Management Tables
archiver.t_Lock
This table contains information about the job and its lock properties that is executing on a
specific thread. During xp_LoadArchiver execution, this table is checked just prior to the
execution of a stored procedure to see if another process has launched a similar ETL process
against the same tables. If so, the job will wait the LockWaitMax intervals before proceeding.
If the LockWaitSkip = True, it will bypass the execution of the stored procedure; if False, it
will execute it.
Table 3: archiver.t_Lock Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_Lock
Primary Key to table.
JobInterval
nvarchar(8)
True
Interval of the job that is being
locked loaded during
xp_LoadArchiver execution.
JobProcedure
nvarchar(128)
False
Root name of the of the job that is
being locked loaded during
xp_LoadArchiver execution.
JobType
nvarchar(128)
True
Type of the of the job that is being
locked loaded during
xp_LoadArchiver execution.
LockDateTime
datetime
False
DateTime when the lock row was
written.
LockJobID
uniqueidentifier
True
Uniqueidentifier of the Job from
sysjobs which is being referenced by
this lock.
LockLogin
datetime
True
DateTime from sysprocesses when
the job logged in.
LockStepID
smallint
True
StepID of the Job from sysjobs which
is being referenced by this lock.
WaitAmount
smallint
False
Amount of WaitIntervals to wait
before checking status of the Lock
table loaded during xp_LoadArchiver
execution net of overrides.
WaitInterval
nvarchar(8)
False
Interval
(mi=minute,hh=hour,dd=day, etc)
used to determine how long to wait
before checking status of the Lock
table loaded during xp_LoadArchiver
execution net of overrides.
WaitMax
int
False
Max amount of WaitIntervals to wait
before expiring the Lock loaded
during xp_LoadArchiver execution
net of overrides.
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Archiver Database: Management Tables
Column
Size
Null
WaitSkip
bit
False
Indexes
Description
Flag to determine whether to skip job
(True) or process (False) job after
Lock has expired loaded during
xp_LoadArchiver execution net of
overrides.
archiver.t_Log
This table contains information by event for each job that is run, such as how many rows were
loaded and how long the job steps took to execute. These log entries may give insight to specific
problems in case of a failure or to areas of improvement for the processing windows. It is a
good idea to review the log periodically to ensure efficiencies.
Table 4: archiver.t_Log Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_Log
Primary Key to table.
ConnectionJobArchiverID uniqueidentifier
True
Foreign key to the ConnectionJob
table.
LogDateTime
datetime
False
DateTime when log row was
written.
LogID
bigint
True
ID of job pulled from sysjobhistory
table (used for grouping of rows)
first run will be NULL.
LogJobID
uniqueidentifier
True
Uniqueidentifier of the Job from
sysjobs which is being referenced
by this log event.
LogLogin
datetime
True
DateTime from sysprocesses when
the job logged in.
LogRecordCount
bigint
True
Records affected by the eferenced
log event.
LogSeconds
bigint
True
Seconds took by the referenced log
event.
LogStepID
smallint
True
StepID of the Job from sysjobs
which is being referenced by this
log event.
LogTableName
nvarchar(510)
True
Table being accessed during this
log event.
LogText
nvarchar(510)
True
Description of log event.
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archiver.t_Metadata
All configuration, column selection and properties for dynamic SQL generation is done through
the t_Metadata table. This table contains information about each ETL-ed table,
column-by-column. It maps the source columns to the archiver target table columns.
This table controls the xp_LoadArchiver dynamic SQL generation and should not be modified
unless you are confident the updates will not adversely affect the process.
The most benign modification to make is to the True/False setting of the Non-Zero column.
This will create a qualification during loading that will test the columns (logical OR condition)
for a non-zero value to exclude unwanted rows.
The second most benign modification to existing Metadata rows is the NULL-ing of the
SourceColumnName value. This will exclude the column from processing.
If you remove (or null) the columnname in the t_Metadata table, then it is imperative that the
referenced column in the referenced table is NULLABLE or removed, otherwise during loading
you will get a SQL error that the column requires a value.
Table 5: archiver.t_Metadata Table
Column
Size
Null
AggregationVerb
nvarchar(20)
True
ArchiverColumnID
tinyint
False
Indexes
Description
Aggregation (if any SUM,MAX,AVG, etc.) to be used
on this column during the
summarization of the table being
referenced by this Metadata row.
PK_Metadata
Positional order of the column in
the table being referenced by this
Metadata row.
ArchiverColumnName nvarchar(510)
False
ArchiverTableName
nvarchar(510)
False
KeyColumn
bit
True
Flag (True/False) to determine
whether column is part of the unique
key.
NonZero
bit
True
Flag (True/False) to determine
whether column should participate
in the non-zero qualification for row
exclusion.
SourceColumnName
nvarchar(510)
True
Name of the column in the source
table being cross-referenced by this
Metadata row.
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Name of the column being
referenced by this Metadata row.
PK_Metadata
Name of the table being referenced
by this Metadata row.
Chapter 4: The Archiver Schema
Archiver Database: Management Tables
Column
Size
Null
SourceTableName
nvarchar(510)
True
SourceTypeArchiverID uniqueidentifier False
Indexes
Description
Name of the source table being
cross-referenced by this Metadata
row.
PK_Metadata
Foreign key to the SourceType
table.
archiver.t_Parameter
This table contains system settings for certain parameters that are used during processing. They
can be overridden by values in the ConnectionJob table, or overridden at run-time on the
xp_LoadArchiver execution statement.
Table 6: archiver.t_ParameterTable
Column
Size
Null
Indexes
Description
BooleanValue
bit
True
Item
nvarchar(100)
False
NumericValue
float
True
Numeric value assigned to the
Parameter item (where
applicable).
TextValue
nvarchar(-1)
True
Text value assigned to the
Parameter item (where
applicable).
Flag (True/False) value assigned
to the Parameter item.
PK_Parameter
Item referencing a system
parameter used in
xp_LoadArchiver processing.
archiver.t_SourceType
This table contains information about the schema that is in use on the Linked Server. The
TableSuffix column (or if NULL the concatenation of the Vendor and Version columns) are
necessary for the xp_LoadArchiver SQL generation to determine which stored procedures to
run, and what Archiver tables to ultimately load into.
The Archiver also stores the SourceType value in the Archiver Config and Parent Interval tables,
so you can easily know which rows came from which SourceType.
Table 7: archiver.t_SourceType Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_SourceType
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag (Y/N).
ID
tinyint
False
UI_SourceType_ID
Unique identifier (numeric).
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Column
Size
Null
Indexes
Description
Name
nvarchar(128)
False
UI_SourceType_Name
Description
Product
nvarchar(64)
True
Name of the product being
referenced by the
SourceType row.
TableSuffix
nvarchar(64)
True
Suffix of the product being
referenced by the
SourceType row for dynamic
SQL generation during
xp_LoadArchiver
processing.
Vendor
nvarchar(64)
False
Vendor of the product being
referenced by the
SourceType row for dynamic
SQL generation (when
Suffix is NULL) during
xp_LoadArchiver
processing.
Version
nvarchar(64)
True
Version of the product being
referenced by the
SourceType row for dynamic
SQL generation (when
Suffix is NULL) during
xp_LoadArchiver
processing.
archiver.t_TimeZone
This table contains the TimeZone mapping loaded from Windows (WMI). When a timezone's
properties change, this table must be updated as to the month, week, day and time in order to
ensure proper UTC translation.
Table 8: archiver.t_TimeZone Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_TimeZone
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
DaylightBiasOffset
smallint
False
Daylight Savings Time Offset
(minutes from GMT) pulled
from Windows WMI.
DaylightDateDay
smallint
False
Day Daylight Savings Time
starts - pulled from Windows
WMI.
DaylightDateDayOfWeek smallint
False
Week Daylight Savings Time
starts - pulled from Windows
WMI.
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Archiver Database: Management Tables
Column
Size
Null
Indexes
Description
DaylightDateHour
smallint
False
Hour of the day Daylight
Savings Time starts - pulled
from Windows WMI.
DaylightDateMinute
smallint
False
Minute of the day Daylight
Savings Time starts - pulled
from Windows WMI.
DaylightDateMonth
smallint
False
Month of the year Daylight
Savings Time starts - pulled
from Windows WMI.
DaylightZoneName
nvarchar(510)
True
Name of Daylight Savings
Timezone - pulled from
Windows WMI.
Deleted
nchar(2)
False
Soft deletion flag (Y/N).
GMTOffset
smallint
False
Offset (minutes from GMT)
pulled from Windows WMI.
ID
tinyint
False
UI_TimeZone_ID
Unique identifier (numeric).
Name
nvarchar(128)
False
UI_TimeZone_Name
Description
StandardBiasOffset
smallint
False
Standard Time Offset
(minutes from GMT) pulled
from Windows WMI.
StandardDateDay
smallint
False
Day Standard Time starts pulled from Windows WMI.
StandardDateDayOfWeek smallint
False
Week Standard Time starts pulled from Windows WMI.
StandardDateHour
smallint
False
Hour of the day Standard
Time starts - pulled from
Windows WMI.
StandardDateMinute
smallint
False
Minute of the day Standard
Time starts - pulled from
Windows WMI.
StandardDateMonth
smallint
False
Month of the year Standard
Time starts - pulled from
Windows WMI.
StandardZoneName
nvarchar(510)
True
Name of Standard Timezone
- pulled from Windows WMI.
archiver.t_Version
This table contains information about the version of Archiver that is currently installed.
Table 9: archiver.t_Version Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_Version
Primary Key to table.
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Column
Size
Null
Indexes
Description
MajorVersionNumber nvarchar(64)
False
Major Version number of the
Archiver product.
MinorVersionNumber nvarchar(64)
False
Minor Version number of the
Archiver product.
Product
nvarchar(510)
False
Name of the Archiver product.
UpdateDateTime
datetime
False
DateTime Archiver product
was loaded.
Archiver Database: Common (Parent) Tables for Unified ICM Data
archiver.t_Agent
This table contains the cross-SourceType generic IDs and Names and Archiver foreign key
relationships for the agents in the Archiver_data.t_icmAgent (page 67) table.
Table 10: archiver.t_Agent Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_Agent
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(32)
False
Unique identifier
(char).
SiteArchiverID
uniqueidentifier
False
UI_Agent
XI_Agent_Site
Unique identifier
(numeric).
Foreign key to the Site
table.
UI_Agent
archiver.t_AgentInterval
This table contains the cross-SourceType generic IDs and Names and Archiver foreign key
relationships for Archiver_data.t_icmAgentIntervals (page 67) table.
Table 11: archiver.t_AgentInterval Table
Column
Size
Null
Indexes
Description
AgentArchiverID
uniqueidentifier
False
UI_AgentInterval
Foreign key to the
Agent table.
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Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_AgentInterval
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
IntervalID
nvarchar(8)
False
XI_AgentInterval_IntervalID
UI_AgentInterval
RowDateTime
datetime
SourceTypeArchiverID uniqueidentifier
ID of the Interval
(30=half hour,
D=Daily, etc).
False
XI_AgentInterval_RowDateTime DateTime of the
Interval.
UI_AgentInterval
False
XI_AgentInterval_SourceType
Foreign key to the
SourceType table.
UI_AgentInterval
archiver.t_AgentSkillGroupInterval
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for archiver_data.t_AgentSkillGroupInterval_ICM (page 68) table.
Table 12: archiver.t_AgentSkillGroupInterval Table
Column
Size
Null
Indexes
Description
AgentArchiverID
uniqueidentifier
False
UI_AgentSkillGroupInterval
Foreign key to the
Agent table.
ArchiverID
uniqueidentifier
False
PK_AgentSkillGroupInterval
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
IntervalID
nvarchar(8)
False
XI_AgentSkillGroupInterval_IntervalID ID of the Interval
(30=half hour,
UI_AgentSkillGroupInterval
D=Daily, etc).
RowDateTime
datetime
False
XI_AgentSkillGroupInterval
_RowDateTime
DateTime of the
Interval.
UI_AgentSkillGroupInterval
SkillGroupArchiverID uniqueidentifier
False
UI_AgentSkillGroupInterval
Foreign key to the
SkillGroup table.
SourceTypeArchiverID uniqueidentifier
False
XI_AgentSkillGroupInterval_SourceType Foreign key to the
SourceType table.
UI_AgentSkillGroupInterval
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archiver.t_AgentTeam
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for the archiver_data.t_AgentTeam_ICM (page 71) table.
Table 13: archiver.t_AgentTeam Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_AgentTeam
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
SiteArchiverID
uniqueidentifier
False
UI_AgentTeam
XI_AgentTeam_Site
Unique identifier
(numeric).
Foreign key to the Site
table.
UI_AgentTeam
archiver.t_AgentTeamMember
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for team members in the archiver_data.t_AgentTeamMember_ICM (page 72) table.
Table 14: archiver.t_AgentTeamMember Table
Column
Size
Null
Indexes
Description
AgentArchiverID
uniqueidentifier
False
XI_AgentTeamMember_Agent
Foreign key to the
Agent table.
UI_AgentTeamMember
AgentTeamArchiverID uniqueidentifier
False
XI_AgentTeamMember_AgentTeam Foreign key to the
AgentTeam table.
UI_AgentTeamMember
ArchiverID
uniqueidentifier
False
PK_AgentTeamMember
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag (Y/N).
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Primary Key to table.
Chapter 4: The Archiver Schema
Archiver Database: Common (Parent) Tables for Unified ICM Data
archiver.t_AgentTeamSupervisor
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for AgentTeamSupervisors in the archiver_data.t_AgentTeamSupervisor_ICM (page 72) table.
Table 15: archiver.t_AgentTeamSupervisor Table
Column
Size
Null
Indexes
Description
AgentArchiverID
uniqueidentifier
False
Foreign key to the
Agent table.
AgentTeamArchiverID uniqueidentifier
False
Foreign key to the
AgentTeam table.
ArchiverID
uniqueidentifier
False
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
PK_AgentTeamSupervisor
Primary Key to table.
archiver.t_BucketInterval
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for BucketIntervals. This table is joined with t_BucketInterval_ICM (page 72) to create a view.
Table 16: archiver.t_BucketInterval Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_BucketInterval
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
ConnectionArchiverID uniqueidentifier
False
XI_BucketInterval_Connection Foreign key to the
Connection table.
UI_BucketInterval
Deleted
nchar(2)
False
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
Soft deletion flag
(Y/N).
UI_BucketInterval
Unique identifier
(numeric).
archiver.t_BusinessEntity
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for BusinessEntitys. This table is joined t_BusinessEntity_ICM (page 73) to create a view.
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Table 17: archiver.t_BusinessEntity Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_BusinessEntity
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
ConnectionArchiverID uniqueidentifier
False
XI_BusinessEntity_Connection Foreign key to the
Connection table.
UI_BusinessEntity
Deleted
nchar(2)
False
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
Soft deletion flag
(Y/N).
UI_BusinessEntity
Unique identifier
(numeric).
archiver.t_CallType
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for CallTypes. This table is joined t_CallType_ICM (page 73) to create a view.
Table 18: archiver.t_CallType Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_CallType
Primary Key to table.
ChangeStamp
datetime
False
ConnectionArchiverID uniqueidentifier
False
DateTime of row's last
modification.
XI_CallType_Connection
Foreign key to the
Connection table.
UI_CallType
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
UI_CallType
Unique identifier
(numeric).
archiver.t_CallTypeInterval
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for CallTypeIntervals. This table is joined with t_CallTypeInterval_ICM (page 74) to create a
view.
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Table 19: archiver.t_CallTypeInterval Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_CallTypeInterval
Primary Key to table.
CallTypeArchiverID
uniqueidentifier
False
UI_CallTypeInterval
Foreign key to the
CallType table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
IntervalID
nvarchar(8)
False
XI_CallTypeInterval_IntervalID ID of the Interval
(30=half hour,
UI_CallTypeInterval
D=Daily, etc).
RowDateTime
datetime
False
XI_CallTypeInterval_RowDateTime DateTime of the
Interval.
UI_CallTypeInterval
False
XI_CallTypeInterval_SourceType Foreign key to the
SourceType table.
UI_CallTypeInterval
SourceTypeArchiverID uniqueidentifier
archiver.t_Campaign
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for Campaigns. This table is joined with t_Campaign_ICM (page 76) to create a view.
Table 20: archiver.t_Campaign Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_Campaign
Primary Key to table.
ChangeStamp
datetime
False
ConnectionArchiverID uniqueidentifier
False
DateTime of row's last
modification.
XI_Campaign_Connection
Foreign key to the
Connection table.
UI_Campaign
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
UI_Campaign
Unique identifier
(numeric).
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archiver.t_CampaignQueryRule
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for CampaignQueryRules. This table is joined with t_CampaignQueryRule_ICM (page 78) to
create a view.
Table 21: archiver.t_CampaignQueryRule Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_CampaignQueryRule
Primary Key to table.
CampaignArchiverID uniqueidentifier
False
XI_CampaignQueryRule_Campaign Foreign key to the
Campaign table.
UI_CampaignQueryRule
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
UI_CampaignQueryRule
Unique identifier
(numeric).
archiver.t_CampaignSkillGroup
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for CampaignSkillGroups. This table is joined with t_CampaignSkillGroup_ICM (page 79) to
create a view.
Table 22: archiver.t_CampaignSkillGroup Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_CampaignSkillGroup
Primary Key to table.
CampaignArchiverID uniqueidentifier
False
Foreign key to the
Campaign table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
False
Foreign key to the
SkillGroup table.
SkillGroupArchiverID uniqueidentifier
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archiver.t_Dialer
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for Dialers. This table is joined with t_Dialer_ICM (page 80) to create a view.
Table 23: archiver.t_Dialer Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_Dialer
Primary Key to table.
ChangeStamp
datetime
False
ConnectionArchiverID uniqueidentifier
False
DateTime of row's last
modification.
XI_Dialer_Connection
Foreign key to the
Connection table.
UI_Dialer
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
UI_Dialer
Unique identifier
(numeric).
archiver.t_DialerPortMap
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for DialerPortMaps. This table is joined with t_DialerPortMap_ICM (page 81) to create a view.
Table 24: archiver.t_DialerPortMap Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_DialerPortMap
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
DialerArchiverID
uniqueidentifier
False
XI_DialerPortMap_Dialer
Foreign key to the
Dialer table.
UI_DialerPortMap
ID
int
False
UI_DialerPortMap
Unique identifier
(numeric).
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
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archiver.t_EnterpriseService
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for EnterpriseServices. This table is joined with t_EnterpriseService_ICM (page 82) to create
a view.
Table 25: archiver.t_EnterpriseService Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_EnterpriseService
Primary Key to table.
BusinessEntityArchiverID uniqueidentifier
False
XI_EnterpriseService
_BusinessEntity
Foreign key to the
BusinessEntity table.
UI_EnterpriseService
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier (char).
UI_EnterpriseService
Unique identifier
(numeric).
archiver.t_EnterpriseServiceMember
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for EnterpriseServiceMembers. This table is joined with t_EnterpriseServiceMember_ICM
(page 82) to create a view.
Table 26: archiver.t_EnterpriseServiceMember Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_EnterpriseServiceMember
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag (Y/N).
EnterpriseServiceArchiverID uniqueidentifier
False
Foreign key to the
EnterpriseService table.
ServiceArchiverID
False
Foreign key to the
Service table.
uniqueidentifier
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archiver.t_EnterpriseSkillGroup
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for EnterpriseSkillGroups. This table is joined with t_EnterpriseSkillGroup_ICM (page 83) to
create a view.
Table 27: archiver.t_EnterpriseSkillGroup Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_EnterpriseSkillGroup
Primary Key to table.
BusinessEntityArchiverID uniqueidentifier
False
XI_EnterpriseSkillGroup
_BusinessEntity
Foreign key to the
BusinessEntity table.
UI_EnterpriseSkillGroup
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag (Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier (char).
UI_EnterpriseSkillGroup
Unique identifier
(numeric).
archiver.t_EnterpriseSkillGroupMember
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for EnterpriseSkillGroupMembers. This table is joined with t_EnterpriseSkillGroupMember
_ICM (page 83) to create a view.
Table 28: archiver.t_EnterpriseSkillGroupMember Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier False
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag (Y/N).
PK_EnterpriseSkillGroupMember Primary Key to table.
EnterpriseSkillGroupArchiverID uniqueidentifier False
Foreign key to the
EnterpriseSkillGroup
table.
SkillGroupArchiverID
Foreign key to the
SkillGroup table.
uniqueidentifier False
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archiver.t_ExpandedCallVariable
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for ExpandedCallVariables. This table is joined with t_ExpandedCallVariable_ICM (page 83)
to create a view.
Table 29: archiver.t_ExpandedCallVariable Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_ExpandedCallVariable
Primary Key to table.
ChangeStamp
datetime
False
ConnectionArchiverID uniqueidentifier
False
DateTime of row's last
modification.
XI_ExpandedCallVariable
_Connection
Foreign key to the
Connection table.
UI_ExpandedCallVariable
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
UI_ExpandedCallVariable
Unique identifier
(numeric).
archiver.t_ICRGlobal
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for ICRGlobals. This table is joined with t_ICRGlobal_ICM (page 84) to create a view.
Table 30: archiver.t_ICRGlobal Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_ICRGlobal
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
ConnectionArchiverID uniqueidentifier
False
Foreign key to the
Connection table.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Unique identifier
(numeric).
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
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archiver.t_LogicalInterfaceController
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for LogicalInterfaceControllers. This table is joined with t_LogicalInterfaceController_ICM
(page 85) to create a view.
Table 31: archiver.t_LogicalInterfaceController Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_LogicalInterfaceController
Primary Key to table.
ChangeStamp
datetime
False
ConnectionArchiverID uniqueidentifier
False
DateTime of row's last
modification.
XI_LogicalInterface
Controller_Connection
Foreign key to the
Connection table.
UI_LogicalInterfaceController
Deleted
nchar(2)
False
Soft deletion flag (Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier (char).
UI_LogicalInterfaceController
Unique identifier
(numeric).
archiver.t_MediaClass
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for MediaClasss. This table is joined with t_MediaClass_ICM (page 86) to create a view.
Table 32: archiver.t_MediaClass Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_MediaClass
Primary Key to table.
ChangeStamp
datetime
False
ConnectionArchiverID uniqueidentifier
False
DateTime of row's last
modification.
XI_MediaClass_Connection
Foreign key to the
Connection table.
UI_MediaClass
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
UI_MediaClass
Unique identifier
(numeric).
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archiver.t_MediaRoutingDomain
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for MediaRoutingDomains. This table is joined with t_MediaRoutingDomain_ICM (page 86)
to create a view.
Table 33: archiver.t_MediaRoutingDomain Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_MediaRoutingDomain
Primary Key to table.
ChangeStamp
datetime
False
ConnectionArchiverID uniqueidentifier
False
DateTime of row's last
modification.
XI_MediaRoutingDomain
Foreign key to the
Connection table.
_Connection
UI_MediaRoutingDomain
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
UI_MediaRoutingDomain
Unique identifier
(numeric).
archiver.t_Person
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for Persons. This table is joined with t.Person_ICM (page 87) to create a view.
Table 34: archiver.t_Person Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_Person
Primary Key to table.
ChangeStamp
datetime
False
ConnectionArchiverID uniqueidentifier
False
DateTime of row's last
modification.
XI_Person_Connection
Foreign key to the
Connection table.
UI_Person
Deleted
nchar(2)
False
ID
int
False
Name
nvarchar(128)
True
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Soft deletion flag
(Y/N).
UI_Person
Unique identifier
(numeric).
Description
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Column
Size
Null
Number
nvarchar(20)
False
Indexes
Description
Unique identifier
(char).
archiver.t_QueryRule
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for QueryRules. This table is joined with t_QueryRule_ICM (page 87) to create a view.
Table 35: archiver.t_QueryRule Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_QueryRule
Primary Key to table.
ChangeStamp
datetime
False
ConnectionArchiverID uniqueidentifier
False
DateTime of row's last
modification.
XI_QueryRule_Connection
Foreign key to the
Connection table.
UI_QueryRule
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
UI_QueryRule
Unique identifier
(numeric).
archiver.t_ReasonCode
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for ReasonCodes. This table is joined with t_ReasonCode_ICM (page 88) to create a view.
Table 36: archiver.t_ReasonCode Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_ReasonCode
Primary Key to table.
ChangeStamp
datetime
False
ConnectionArchiverID uniqueidentifier
False
DateTime of row's last
modification.
XI_ReasonCode_Connection
Foreign key to the
Connection table.
UI_ReasonCode
Deleted
nchar(2)
False
ID
int
False
Name
nvarchar(128)
True
Soft deletion flag
(Y/N).
UI_ReasonCode
Unique identifier
(numeric).
Description
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Column
Size
Null
Number
nvarchar(20)
False
Indexes
Description
Unique identifier
(char).
archiver.t_Route
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for Routes. This table is joined with t_Route_ICM (page 88) to create a view.
Table 37: archiver.t_Route Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_Route
Primary Key to table.
ChangeStamp
datetime
False
ConnectionArchiverID uniqueidentifier
False
DateTime of row's last
modification.
XI_Route_Connection
Foreign key to the
Connection table.
UI_Route
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
UI_Route
Unique identifier
(numeric).
archiver.t_RoutingClient
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for RoutingClients. This table is joined with t_RoutingClient_ICM (page 89) to create a view.
Table 38: archiver.t_RoutingClient Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_RoutingClient
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
UI_RoutingClient
Unique identifier
(numeric).
LogicalInterface
ControllerArchiverID
uniqueidentifier
False
XI_RoutingClient_
LogicalInterfaceController
Foreign key to the
LogicalInterfaceController
table.
UI_RoutingClient
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Column
Size
Null
Indexes
Description
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier (char).
archiver.t_Service
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for Services. This table is joined with t_Service_ICM (page 89) to create a view.
Table 39: archiver.t_Service Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_Service
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
False
Description
Number
nvarchar(20)
False
Unique identifier
(char).
SiteArchiverID
uniqueidentifier
False
UI_Service
UI_Service,
Unique identifier
(numeric).
Foreign key to the Site
table.
IX_Service_Site
archiver.t_ServiceInterval
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for ServiceIntervals. This table is joined with t_ServiceInterval_ICM (page 90) to create a view.
Table 40: archiver.t_ServiceInterval Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_ServiceInterval
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
IntervalID
nvarchar(8)
False
XI_ServiceInterval_IntervalID ID of the Interval
(30=half hour,
UI_ServiceInterval
D=Daily, etc).
RowDateTime
datetime
False
XI_ServiceInterval
_RowDateTime,
DateTime of the
Interval.
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Column
Size
Null
Indexes
Description
UI_ServiceInterval
ServiceArchiverID
uniqueidentifier
False
UI_ServiceInterval
Foreign key to the
Service table.
SourceTypeArchiverID uniqueidentifier
False
XI_ServiceInterval_SourceType Foreign key to the
SourceType table.
UI_ServiceInterval
archiver.t_ServiceLevelThreshold
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for ServiceLevelThresholds. This table is joined with t_ServiceLevelThreshold_ICM (page 92)
to create a view.
Table 41: archiver.t_ServiceLevelThreshold Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_ServiceLevelThreshold
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
SiteArchiverID
uniqueidentifier
False
UI_ServiceLevelThreshold
Unique identifier
(numeric).
XI_ServiceLevelThreshold_Site Foreign key to the Site
table.
UI_ServiceLevelThreshold
archiver.t_ServiceMember
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for ServiceMembers. This table is joined with t_ServiceMember_ICM (page 93) to create a
view.
Table 42: archiver.t_ServiceMember Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_ServiceMember
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
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Column
Size
Null
Indexes
Description
ServiceArchiverID
uniqueidentifier
False
XI_ServiceMember_Service
Foreign key to the
Service table.
UI_ServiceMember
SkillGroupArchiverID uniqueidentifier
False
XI_ServiceMember_SkillGroup Foreign key to the
SkillGroup table.
UI_ServiceMember
archiver.t_Site
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for Sites. This table is joined with t_Site.ICM (page 93) to create a view.
Table 43: archiver.t_Site Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_Site
Primary Key to table.
ChangeStamp
datetime
False
ConnectionArchiverID uniqueidentifier
False
DateTime of row's last
modification.
XI_Site_Connection
Foreign key to the
Connection table.
UI_Site
Deleted
nchar(2)
False
ID
int
False
Name
nvarchar(128)
False
Description
Number
nvarchar(20)
False
Unique identifier
(char).
TimeZoneArchiverID uniqueidentifier
False
Soft deletion flag
(Y/N).
UI_Site
Unique identifier
(numeric).
XI_Site_TimeZone
Foreign key to the
TimeZone table.
archiver.t_SkillGroup
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for SkillGroups. This table is joined with t_SkillGroup_ICM (page 94) to create a view.
Table 44: archiver.t_SkillGroup Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_SkillGroup
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
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Column
Size
Null
Indexes
Description
ID
int
False
UI_SkillGroup
Unique identifier
(numeric).
Name
nvarchar(128)
False
Description
Number
nvarchar(20)
False
Unique identifier
(char).
SiteArchiverID
uniqueidentifier
False
UI_SkillGroup,
Foreign key to the Site
table.
IX_SkillGroup_Site
archiver.t_SkillGroupInterval
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for SkillGroupIntervals. This table is joined with t_SkillGroupInterval_ICM (page 95) to create
a view.
Table 45: archiver.t_SkillGroupInterval Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_SkillGroupInterval
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
IntervalID
nvarchar(8)
False
XI_SkillGroupInterval_IntervalID ID of the Interval
(30=half hour,
UI_SkillGroupInterval
D=Daily, etc).
RowDateTime
datetime
False
XI_SkillGroupInterval_RowDateTime DateTime of the
Interval.
UI_SkillGroupInterval
SkillGroupArchiverID uniqueidentifier
False
UI_SkillGroupInterval
SourceTypeArchiverID uniqueidentifier
False
XI_SkillGroupInterval_SourceType Foreign key to the
SourceType table.
UI_SkillGroupInterval
Foreign key to the
SkillGroup table.
archiver.t_SkillGroupMember
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for SkillGroupMembers. This table is joined with t_SkillGroupMember_ICM (page 98) to
create a view.
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Table 46: archiver.t_SkillGroupMember Table
Column
Size
Null
Indexes
Description
AgentArchiverID
uniqueidentifier
False
XI_SkillGroupMember_Agent
Foreign key to the
Agent table.
UI_SkillGroupMember
ArchiverID
uniqueidentifier
False
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
SkillGroupArchiverID uniqueidentifier
False
PK_SkillGroupMember
Primary Key to table.
XI_SkillGroupMember_SkillGroup Foreign key to the
SkillGroup table.
UI_SkillGroupMember
archiver.t_Trunk
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for Trunks. This table is joined with t_Trunk_ICM (page 98) to create a view.
Table 47: archiver.t_Trunk Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_Trunk
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
True
Description
Number
nvarchar(20)
False
Unique identifier
(char).
TrunkGroupArchiverID uniqueidentifier
False
UI_Trunk
UI_Trunk
Unique identifier
(numeric).
Foreign key to the
TrunkGroup table.
archiver.t_TrunkGroup
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for TrunkGroups. This table is joined with t_TrunkGroup_ICM (page 99) to create a view.
Table 48: archiver.t_TrunkGroup Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_TrunkGroup
Primary Key to table.
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Column
Size
Null
Indexes
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
ID
int
False
Name
nvarchar(128)
False
Description
Number
nvarchar(20)
False
Unique identifier
(char).
SiteArchiverID
uniqueidentifier
False
UI_TrunkGroup
XI_TrunkGroup_Site
Description
Unique identifier
(numeric).
Foreign key to the Site
table.
UI_TrunkGroup
archiver.t_TrunkGroupInterval
Contains the cross-SourceType generic IDs and Names and Archiver foreign key relationships
for TrunkGroupIntervals. This table is joined with t_TrunkGroupInterval_ICM (page 99) to
create a view.
Table 49: archiver.t_TrunkGroupInterval Table
Column
Size
Null
Indexes
Description
ArchiverID
uniqueidentifier
False
PK_TrunkGroupInterval
Primary Key to table.
ChangeStamp
datetime
False
DateTime of row's last
modification.
Deleted
nchar(2)
False
Soft deletion flag
(Y/N).
IntervalID
nvarchar(8)
False
XI_TrunkGroupInterval_IntervalID ID of the Interval
(30=half hour,
UI_TrunkGroupInterval
D=Daily, etc).
RowDateTime
datetime
False
XI_TrunkGroup
Interval_RowDateTime
DateTime of the
Interval.
UI_TrunkGroup Interval
SourceTypeArchiverID uniqueidentifier
False
XI_TrunkGroupInterval_
SourceType
Foreign key to the
SourceType table.
UI_TrunkGroupInterval
TrunkGroupArchiverID uniqueidentifier
False
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UI_TrunkGroupInterval
Foreign key to the
TrunkGroup table.
Chapter 4: The Archiver Schema
The Archiver_Data Database: Child Tables For Unified ICM Extended Data
The Archiver_Data Database: Child Tables For Unified ICM Extended Data
archiver_data.t_Agent_ICM
This table is joined with the archiver.t_Agent Table (page 46) to create a view.
Table 50: archiver_data.t_Agent_ICM Table
Column
Size
Null
Indexes
AgentArchiverID
uniqueidentifier
False
PK_Agent_ICM
AgentChangeStamp
datetime
False
PK_Agent_ICM
AgentDeskSettingsID
int
True
AgentStateTrace
nchar(2)
False
ChangeStamp
int
False
ConfigParam
nvarchar(510)
True
Deleted
nchar(2)
False
Description
nvarchar(510)
True
EnterpriseName
nvarchar(64)
False
PeripheralID
smallint
False
PeripheralName
nvarchar(64)
True
PeripheralNumber
nvarchar(64)
False
PersonID
int
False
ScheduleID
int
True
SkillTargetID
int
False
SupervisorAgent
nchar(2)
False
TemporaryAgent
nchar(2)
False
UserDeletable
nchar(2)
False
archiver_data.t_AgentInterval_ICM
This table is built from the Unified ICM Agent_Half_Hour table. It is joined with the
archiver.t_AgentInterval Table (page 46) to create a view.
Table 51: archiver_data.t_AgentInterval_ICM Table
Column
Size
Null
Indexes
AgentIntervalArchiverID
uniqueidentifier
False
XI_AgentInterval_ICM,
PK_AgentInterval_ICM
ArchiverID
uniqueidentifier
False
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Column
Size
Null
AvailableInMRDTime
float
True
AvailTime
float
True
DateTime
smalldatetime
False
PK_AgentInterval_ICM
DbDateTime
datetime
True
XI_AgentInterval_ICM_DbDateTime
LoggedOnTime
float
True
MediaRouting DomainArchiv uniqueidentifier
erID
False
MRDomainID
int
False
NotReadyTime
float
True
RecoveryKey
float
False
Reserved1
float
True
Reserved2
float
True
Reserved3
float
True
Reserved4
float
True
Reserved5
real
True
RoutableInMRDTime
float
True
RouterCallsAband
float
True
RouterCallsAbandQ
float
True
RouterCallsAnswered
float
True
RouterCallsDequeued
float
True
RouterCallsHandled
float
True
RouterCallsOffered
float
True
RouterCallsRedirected
float
True
RouterError
float
True
RouterQueueCalls
float
True
SkillTargetID
int
False
TalkOtherTime
float
True
TimeZone
int
False
UTCDateTime
datetime
False
Indexes
PK_AgentInterval_ICM
archiver_data.t_AgentSkillGroupInterval_ICM
This table is built from the Unified ICM AgentSkill_Group__Half_Hour table. It is joined with
the archiver.t_AgentSkillGroupInterval table (page 47) to create a view.
Table 52: archiver_data.t_AgentSkillGroupInterval_ICMTable
Column
Size
Null
AbandonHoldCalls
float
True
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The Archiver_Data Database: Child Tables For Unified ICM Extended Data
Column
Size
Null
AbandonHoldOutCalls
float
True
AbandonRingCalls
float
True
AbandonRingTime
float
True
AgentOutCalls
float
True
AgentOutCallsOnHold
float
True
AgentOutCalls OnHoldTime float
True
AgentOutCallsTalkTime
float
True
AgentOutCallsTime
float
True
AgentSkillGroup
IntervalArchiverID
uniqueidentifier
False
Indexes
XI_AgentSkillGroupInterval_ICM,
PK_AgentSkillGroupInterval_ICM
AgentTerminatedCalls
float
True
AnswerWaitTime
float
True
ArchiverID
uniqueidentifier
False
AutoOutCalls
float
True
AutoOutCallsOnHold
float
True
AutoOutCallsOnHoldTime float
True
AutoOutCallsTalkTime
float
True
AutoOutCallsTime
float
True
AvailTime
float
True
BargeInCalls
float
True
BusyOtherTime
float
True
CallbackMessages
float
True
CallbackMessagesTime
float
True
CallsAnswered
float
True
CallsHandled
float
True
ConferencedInCalls
float
True
ConferencedInCallsTime
float
True
ConferencedOutCalls
float
True
ConferencedOutCallsTime float
True
ConsultativeCalls
float
True
ConsultativeCallsTime
float
True
DateTime
smalldatetime
False
PK_AgentSkillGroupInterval_ICM
DbDateTime
datetime
True
XI_AgentSkillGroupInterval_ICM_DbDateTime
EmergencyAssists
float
True
HandledCallsTalkTime
float
True
HandledCallsTime
float
True
HoldTime
float
True
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Column
Size
Null
IncomingCallsOnHold
float
True
IncomingCallsOnHoldTime float
True
InterceptCalls
float
True
InternalCalls
float
True
InternalCallsOnHold
float
True
InternalCallsOnHoldTime
float
True
InternalCallsRcvd
float
True
InternalCallsRcvdTime
float
True
InternalCallsTime
float
True
InterruptedTime
float
True
LoggedOnTime
float
True
MonitorCalls
float
True
NetConferencedOutCalls
float
True
NetConfOutCallsTime
float
True
NetConsultativeCalls
float
True
NetConsultativeCallsTime
float
True
NetTransferredOutCalls
float
True
NotReadyTime
float
True
PreviewCalls
float
True
PreviewCallsOnHold
float
True
PreviewCallsOnHoldTime
float
True
PreviewCallsTalkTime
float
True
PreviewCallsTime
float
True
RecoveryKey
float
False
RedirectNoAnsCalls
float
True
RedirectNoAnsCallsTime
float
True
ReserveCalls
float
True
ReserveCallsOnHold
float
True
ReserveCallsOnHoldTime
float
True
ReserveCallsTalkTime
float
True
ReserveCallsTime
float
True
Reserved1
float
True
Reserved2
float
True
Reserved3
float
True
Reserved4
float
True
Reserved5
real
True
ReservedStateTime
float
True
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Indexes
Chapter 4: The Archiver Schema
The Archiver_Data Database: Child Tables For Unified ICM Extended Data
Column
Size
Null
ShortCalls
float
True
SkillGroupSkillTargetID
int
False
SkillTargetID
int
False
SupervAssistCalls
float
True
SupervAssistCallsTime
float
True
TalkAutoOutTime
float
True
TalkInTime
float
True
TalkOtherTime
float
True
TalkOutTime
float
True
TalkPreviewTime
float
True
TalkReserveTime
float
True
TimeZone
int
False
TransferredInCalls
float
True
TransferredInCallsTime
float
True
TransferredOutCalls
float
True
UTCDateTime
datetime
False
WhisperCalls
float
True
WorkNotReadyTime
float
True
WorkReadyTime
float
True
Indexes
archiver_data.t_AgentTeam_ICM
This table is joined with the archiver.t_AgentTeam (page 48) table to create a view.
Table 53: archiver_data.t_AgentTeam_ICM Table
Column
Size
Null
Indexes
AgentTeamArchiverID
uniqueidentifier
False
PK_AgentTeam_ICM
AgentTeamChangeStamp
datetime
False
PK_AgentTeam_ICM
AgentTeamID
int
False
ChangeStamp
int
False
Deleted
nchar(2)
True
Description
nvarchar(510)
True
DialedNumberID
int
True
EnterpriseName
nvarchar(64)
False
PeripheralID
smallint
False
PriSupervisorSkillTargetID int
True
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archiver_data.t_AgentTeamMember_ICM
This table is joined with the archiver.t_AgentTeamMember table (page 48) to create a view.
Table 54: archiver_data.t_AgentTeamMember_ICM Table
Column
Size
Null
Indexes
AgentTeamID
int
False
AgentTeamMember
ArchiverID
uniqueidentifier
False
PK_AgentTeamMember_ICM
AgentTeamMember
ChangeStamp
datetime
False
PK_AgentTeamMember_ICM
Deleted
nchar(2)
True
SkillTargetID
int
False
archiver_data.t_AgentTeamSupervisor_ICM
This table is joined with the archiver.t_AgentTeamSupervisor (page 49) table to create a view.
Table 55: archiver_data.t_AgentTeamSupervisor_ICMTable
Column
Size
Null
Indexes
AgentTeamID
int
False
AgentTeamSupervisor
ArchiverID
uniqueidentifier
False
PK_t_AgentTeamSupervisor_ICM
AgentTeamSupervisor
ChangeStamp
datetime
False
PK_t_AgentTeamSupervisor_ICM
Deleted
nchar(2)
True
SupervisorSkillTargetID
int
False
archiver_data.t_BucketInterval_ICM
This table is joined with t_BucketInterval (page 49) to create a view.
Table 56: archiver_data.t_BucketInterval_ICMTable
Column
Size
Null
Indexes
BucketInterval ArchiverID
uniqueidentifier
False
PK_BucketInterval_ICM
BucketInterval ChangeStamp datetime
False
PK_BucketInterval_ICM
BucketIntervalID
int
False
ChangeStamp
int
False
Deleted
nchar(2)
False
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Column
Size
Null
EnterpriseName
nvarchar(64)
False
IntervalUpperBound1
int
True
IntervalUpperBound2
int
True
IntervalUpperBound3
int
True
IntervalUpperBound4
int
True
IntervalUpperBound5
int
True
IntervalUpperBound6
int
True
IntervalUpperBound7
int
True
IntervalUpperBound8
int
True
IntervalUpperBound9
int
True
Indexes
archiver_data.t_BusinessEntity_ICM
This table is joined with t_BusinessEntity (page 49) to create a view.
Table 57: archiver_data.t_BusinessEntity_ICMTable
Column
Size
Null
Indexes
BusinessEntityArchiverID
uniqueidentifier
False
PK_BusinessEntity_ICM
BusinessEntityChangeStamp datetime
False
PK_BusinessEntity_ICM
ChangeStamp
int
False
Deleted
nchar(2)
True
Description
nvarchar(510)
True
EntityID
int
False
EntityName
nvarchar(60)
False
archiver_data.t_CallType_ICM
This table is joined with t_CallType (page 50) to create a view.
Table 58: archiver_data.t_CallType_ICMTable
Column
Size
Null
Indexes
BucketIntervalID
int
True
CallTypeArchiverID
uniqueidentifier
False
PK_CallType_ICM
CallTypeChangeStamp
datetime
False
PK_CallType_ICM
CallTypeID
int
False
ChangeStamp
int
False
CustomerDefinitionID
int
True
Deleted
nchar(2)
False
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Column
Size
Null
Description
nvarchar(510)
True
EnterpriseName
nvarchar(64)
False
ServiceLevelThreshold
int
True
ServiceLevelType
smallint
True
Indexes
archiver_data.t_CallTypeInterval_ICM
This table is joined with t_CallTypeInterval (page 50) to create a view.
Table 59: archiver_data.t_CallTypeInterval_ICMTable
Column
Size
Null
AbandInterval1
float
True
AbandInterval10
float
True
AbandInterval2
float
True
AbandInterval3
float
True
AbandInterval4
float
True
AbandInterval5
float
True
AbandInterval6
float
True
AbandInterval7
float
True
AbandInterval8
float
True
AbandInterval9
float
True
AgentErrorCount
float
True
AnsInterval1
float
True
AnsInterval10
float
True
AnsInterval2
float
True
AnsInterval3
float
True
AnsInterval4
float
True
AnsInterval5
float
True
AnsInterval6
float
True
AnsInterval7
float
True
AnsInterval8
float
True
AnsInterval9
float
True
AnswerWaitTime
float
True
ArchiverID
uniqueidentifier
False
AvgRouterDelayQ
float
True
BucketIntervalArchiverID
uniqueidentifier
False
BucketIntervalID
float
True
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Indexes
PK_CallTypeInterval_ICM
Chapter 4: The Archiver Schema
The Archiver_Data Database: Child Tables For Unified ICM Extended Data
Column
Size
Null
CallDelayAbandTime
float
True
CallsAnswered
float
True
CallsHandled
float
True
CallsOffered
float
True
CallsQHandled
float
True
CallsRequeried
float
True
CallsRONA
float
True
CallsRouted
float
True
CallsRoutedNonAgent
float
True
CallTypeID
int
False
CallTypeIntervalArchiverID uniqueidentifier
False
Indexes
XI_CallTypeInterval_ICM,
PK_CallTypeInterval_ICM
CTDelayAbandTime
float
True
CTVRUTime
float
True
DateTime
smalldatetime
False
PK_CallTypeInterval_ICM
DbDateTime
datetime
True
XI_CallTypeInterval_ICM_DbDateTime
DelayAgentAbandTime
float
True
DelayQAbandTime
float
True
ErrorCount
float
True
HandleTime
float
True
HoldTime
float
True
ICRDefaultRouted
float
True
IncompleteCalls
float
True
NetworkAnnouncement
float
True
NetworkDefaultRouted
float
True
OverflowOut
float
True
RecoveryKey
float
False
Reserved1
float
True
Reserved2
float
True
Reserved3
float
True
Reserved4
float
True
Reserved5
real
True
ReturnBusy
float
True
ReturnRelease
float
True
ReturnRing
float
True
RouterCallsAbandQ
float
True
RouterCallsAbandToAgent float
True
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Column
Size
Null
RouterQueueCalls
float
True
RouterQueueCallTypeLimit float
True
RouterQueueGlobalLimit
float
True
RouterQueueWaitTime
float
True
ServiceLevel
real
True
ServiceLevelAband
float
True
ServiceLevelCalls
float
True
ServiceLevelCallsOffered
float
True
ServiceLevelError
float
True
ServiceLevelRONA
float
True
ServiceLevelType
float
True
ShortCalls
float
True
TalkTime
float
True
TimeZone
int
False
TotalCallsAband
float
True
UTCDateTime
datetime
False
VruAssistedCalls
float
True
VruForcedXferredCalls
float
True
VruHandledCalls
float
True
VruOptOutUnhandledCalls float
True
VruOtherCalls
float
True
VruScriptedXferredCalls
float
True
VRUTime
float
True
VruUnhandledCalls
float
True
Indexes
archiver_data.t_Campaign_ICM
This table is joined with t_Campaign (page 51) create a view.
Table 60: archiver_data.t_Campaign_ICMTable
Column
Size
Null
AbandonCustomer Callback int
True
AbandonedDialer Callback int
True
AbandonEnabled
nchar(2)
False
AbandonPercent
int
False
AMDTreatmentMode
int
False
AnswerDetectEnabled
nchar(2)
False
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Indexes
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The Archiver_Data Database: Child Tables For Unified ICM Extended Data
Column
Size
Null
Indexes
AnsweringMachineCallback int
True
BusyCallback
int
False
BusyRetryEnabled
nchar(2)
False
CallbackTimeLimit
smallint
False
CampaignArchiverID
uniqueidentifier
False
PK_Campaign_ICM
CampaignChangeStamp
datetime
False
PK_Campaign_ICM
CampaignID
int
False
CampaignName
nvarchar(64)
False
CampaignPurposeType
int
False
CancelledCallRetryTime
int
True
CancelRinging
int
True
ChangeStamp
int
False
CloseAbandonedToIVR
nchar(2)
True
ConfigParam
nvarchar(510)
True
CPAAnalysisPeriod
int
True
CPAMaxTerm ToneAnalysis int
True
CustomerNot HomeCallback int
True
Deleted
nchar(2)
False
Description
nvarchar(510)
True
DisableCPA
nchar(2)
False
DSTLocation
int
False
EdgeDetectEnabled
nchar(2)
False
Enabled
nchar(2)
False
ExhaustedCallsEnabled
nchar(2)
False
FutureUseFloat1
float
True
FutureUseFloat2
float
True
FutureUseFloat3
float
True
FutureUseInt1
int
True
FutureUseInt2
int
True
FutureUseInt3
int
True
FutureUseInt4
int
True
FutureUseInt5
int
True
FutureUseVarchar1
nvarchar(128)
True
FutureUseVarchar2
nvarchar(128)
True
FutureUseVarchar3
nvarchar(128)
True
HomeEnabled
nchar(2)
False
HomeEndHours
int
False
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Column
Size
Null
HomeEndMinutes
int
False
HomeStartHours
int
False
HomeStartMinutes
int
False
IPAMDEnabled
nchar(2)
False
IPTerminatingBeepDetect
nchar(2)
False
LeaveMessageEnabled
nchar(2)
False
LinesPerAgent
float
False
MaxAttempts
int
False
MaxBusyAttempts
smallint
False
MaximumLineAgent
float
False
MinimumCallDuration
smallint
False
NoAnswerCallback
int
False
NoAnswerRingLimit
int
False
PersonalizedCallbackEnabled nchar(2)
False
PredictiveCorrectionPace
int
True
PredictiveGain
float
True
PredictiveHistoricGain
float
True
PredictiveLowAbandonGain float
True
PrefixDigits
nvarchar(10)
True
QuickDetectEnabled
nchar(2)
False
ReleaseCallbackEnabled
nchar(2)
False
RescheduleCallbackMode
smallint
False
SPClosedRecordCount
smallint
False
SPClosedRecordEnabled
nchar(2)
False
UseGMTFrom RegionPrefix nchar(2)
False
WaitForBusyRetry
nchar(2)
False
WorkEnabled
nchar(2)
False
WorkEndHours
int
False
WorkEndMinutes
int
False
WorkStartHours
int
False
WorkStartMinutes
int
False
Indexes
archiver_data.t_CampaignQueryRule_ICM
This table is joined with t_CampaignQueryRule (page 52) to create a view.
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Table 61: archiver_data.t_CampaignQueryRule_ICM Table
Column
Size
Null
Indexes
CampaignID
int
False
CampaignQuery
RuleArchiverID
uniqueidentifier
False
PK_CampaignQueryRule_ICM
CampaignQuery
RuleChangeStamp
datetime
False
PK_CampaignQueryRule_ICM
Duration
int
False
DurationEnabled
nchar(2)
False
EndHours
int
False
EndMinutes
int
False
FutureUseInt1
int
True
FutureUseInt2
int
True
FutureUseInt3
int
True
FutureUseInt4
int
True
FutureUseInt5
int
True
FutureUseVarchar1
nvarchar(128)
True
FutureUseVarchar2
nvarchar(128)
True
FutureUseVarchar3
nvarchar(128)
True
HitRate
int
False
HitRateEnabled
nchar(2)
False
ListOrder
int
False
Penetration
int
False
PenetrationEnabled
nchar(2)
False
QueryRuleEnabled
nchar(2)
False
QueryRuleID
int
False
StartHours
int
False
StartMinutes
int
False
archiver_data.t_CampaignSkillGroup_ICM
This table is joined with t_CampaignSkillGroup (page 52) to create a view.
Table 62: archiver_data.t_CampaignSkillGroup_ICM Table
Column
Size
Null
AbandonedRoutePoint
nvarchar(100)
True
AutoAnswerReservationCall int
True
CampaignID
False
int
Indexes
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Column
Size
Null
Indexes
CampaignSkillGroup
ArchiverID
uniqueidentifier
False
PK_CampaignSkillGroup_ICM
CampaignSkillGroup
ChangeStamp
datetime
False
PK_CampaignSkillGroup_ICM
ConfigParam
nvarchar(510)
True
DialedNumber
nvarchar(64)
True
FutureUseInt1
int
True
FutureUseInt2
int
True
FutureUseInt3
int
True
FutureUseInt4
int
True
FutureUseInt5
int
True
FutureUseVarchar1
nvarchar(128)
True
FutureUseVarchar2
nvarchar(128)
True
FutureUseVarchar3
nvarchar(128)
True
IVRPorts
int
False
IVRRoutePoint
nvarchar(100)
True
OverflowAgents
int
False
RecordsToCache
int
False
ReservationPercentage
int
True
SkillTargetID
int
False
archiver_data.t_Dialer_ICM
This table is joined with t_Dialer (page 53) to create a view.
Table 63: archiver_data.t_Dialer_ICMTable
Column
Size
Null
ChangeStamp
int
False
ComputerName
nvarchar(128)
False
ConfigParam
nvarchar(510)
True
CPAAnalysisPeriod
int
True
CPAJitterBufferDelay
int
True
CPAMaxTermTone Analysis int
True
CPAMaxTimeAnalysis
int
True
CPAMinimumValid
SpeechTime
int
True
CPAMinSilencePeriod
int
True
CPARecordWaveFile
int
True
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Column
Size
Null
Indexes
Deleted
nchar(2)
False
Description
nvarchar(510)
True
DialerArchiverID
uniqueidentifier
False
PK_Dialer_ICM
DialerChangeStamp
datetime
False
PK_Dialer_ICM
DialerID
int
False
DialerName
nvarchar(64)
False
DialToneDetectEnabled
nchar(2)
False
Enabled
nchar(2)
False
FutureUseInt1
int
True
FutureUseInt2
int
True
FutureUseInt3
int
True
FutureUseInt4
int
True
FutureUseInt5
int
True
FutureUseVarchar1
nvarchar(128)
True
FutureUseVarchar2
nvarchar(128)
True
FutureUseVarchar3
nvarchar(128)
True
HangupTime
int
False
IPBridgingEnabled
nchar(2)
False
LocalAreaCode
nvarchar(200)
True
LongDistancePrefix
nvarchar(64)
True
PeripheralID
smallint
False
PortThrottle
float
True
PredictiveCorrectionPace
int
True
PredictiveGain
float
True
PredictiveHistoricGain
float
True
PredictiveLow AbandonGain float
True
PrefixDigits
nvarchar(64)
True
TenDigitDialEnabled
nchar(2)
False
archiver_data.t_DialerPortMap_ICM
This table is joined with t_DialerPortMap (page 53) to create a view.
Table 64: archiver_data.t_DialerPortMap_ICMTable
Column
Size
Null
DialerID
int
False
DialerPortMapArchiverID
uniqueidentifier
False
Indexes
PK_DialerPortMap_ICM
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Column
Size
Null
Indexes
DialerPortMapChangeStamp datetime
False
PK_DialerPortMap_ICM
FutureUseInt1
int
True
FutureUseInt2
int
True
FutureUseInt3
int
True
FutureUseInt4
int
True
FutureUseInt5
int
True
FutureUseVarchar1
nvarchar(128)
True
FutureUseVarchar2
nvarchar(128)
True
FutureUseVarchar3
nvarchar(128)
True
PortNumber
int
False
Station
nvarchar(64)
True
archiver_data.t_EnterpriseService_ICM
This table is joined with t_EnterpriseService (page 54) to create a view.
Table 65: archiver_data.t_EnterpriseService_ICMTable
Column
Size
Null
ChangeStamp
int
False
Deleted
nchar(2)
True
Description
nvarchar(510)
True
EnterpriseName
nvarchar(64)
False
Indexes
EnterpriseService ArchiverID uniqueidentifier
False
PK_EnterpriseService_ICM
EnterpriseService
ChangeStamp
datetime
False
PK_EnterpriseService_ICM
EnterpriseServiceID
int
False
EntityID
int
False
archiver_data.t_EnterpriseServiceMember_ICM
This table is joined with t_EnterpriseServiceMember (page 54) to create a view.
Table 66: archiver_data.t_EnterpriseServiceMember_ICMTable
Column
Size
Null
Deleted
nchar(2)
True
EnterpriseServiceID
int
False
EnterpriseServiceMember
ArchiverID
uniqueidentifier
False
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Column
Size
Null
Indexes
EnterpriseServiceMember
ChangeStamp
datetime
False
PK_EnterpriseServiceMember_ICM
SkillTargetID
int
False
archiver_data.t_EnterpriseSkillGroup_ICM
This table is joined with t_EnterpriseSkillGroup (page 55) to create a view.
Table 67: archiver_data.t_EnterpriseSkillGroup_ICMTable
Column
Size
Null
Indexes
ChangeStamp
int
False
Deleted
nchar(2)
True
Description
nvarchar(510)
True
EnterpriseName
nvarchar(64)
False
EnterpriseSkillGroupArchiverID
uniqueidentifier
False
PK_EnterpriseSkillGroup_ICM
EnterpriseSkillGroup ChangeStamp datetime
False
PK_EnterpriseSkillGroup_ICM
EnterpriseSkillGroupID
int
False
EntityID
int
False
archiver_data.t_EnterpriseSkillGroupMember_ICM
This table is joined with t_EnterpriseSkillGroupMember (page 55) to create a view.
Table 68: archiver_data.t_EnterpriseSkillGroupMember_ICMTable
Column
Size
Null
Indexes
Deleted
nchar(2)
True
EnterpriseSkillGroupID
int
False
EnterpriseSkillGroup
MemberArchiverID
uniqueidentifier
False
PK_EnterpriseSkillGroupMember_ICM
EnterpriseSkillGroup
MemberChangeStamp
datetime
False
PK_EnterpriseSkillGroupMember_ICM
SkillTargetID
int
False
archiver_data.t_ExpandedCallVariable_ICM
This table is joined with t_ExpandedCallVariable (page 56) to create a view.
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Table 69: archiver_data.t_ExpandedCallVariable_ICMTable
Column
Size
Null
ChangeStamp
int
False
Deleted
nchar(2)
False
Description
nvarchar(510)
True
ECCArray
nchar(2)
False
Enabled
nchar(2)
False
EnterpriseName
nvarchar(64)
False
Indexes
ExpandedCallVariable ArchiverID uniqueidentifier
False
PK_ExpandedCallVariable_ICM
ExpandedCallVariable
ChangeStamp
datetime
False
PK_ExpandedCallVariable_ICM
ExpandedCallVariableID
smallint
False
GeoTelProvided
nchar(2)
False
MaximumArraySize
int
True
MaximumLength
int
False
Persistent
nchar(2)
False
archiver_data.t_ICRGlobal_ICM
This table is joined with t_ICRGlobal (page 56) to create a view.
Table 70: archiver_data.t_ICRGlobal_ICMTable
Column
Size
Null
BucketIntervalID
int
False
CallTypeAbandonCall
WaitTime
smallint
True
CallTypeServiceLevel
Threshold
int
True
CallTypeServiceLevelType
smallint
True
CCDomainName
nvarchar(128)
False
ChangeStamp
int
False
CLIDMaskingDigits ToMask int
True
CLIDMaskingEnable
False
nchar(2)
CLIDMaskingMask Character nvarchar(2)
True
CLIDMasking RemoveDigits nchar(2)
True
CompanyName
True
nvarchar(64)
CompatibleECC PayloadRules nchar(2)
True
DefaultCallTypeID
int
True
DefaultNetworkTargetID
int
True
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Column
Size
Null
Indexes
Deleted
nchar(2)
True
EnableExpanded CallContext nchar(2)
False
EnableHHThrottle
nchar(2)
True
ExternalAuthentication
nchar(2)
False
ExternalScriptValidation
nvarchar(510)
True
ICRGlobalArchiverID
uniqueidentifier
False
PK_ICRGlobal_ICM
ICRGlobalChangeStamp
datetime
False
PK_ICRGlobal_ICM
ICRType
int
False
IPCCDeploymentState
int
False
IPCCDeploymentType
int
True
KeepNScriptVersions
smallint
False
LoginCaseUnique
nchar(2)
False
MaxCorrelationNumber
int
True
MaxPartitions
int
MinCorrelationNumber
int
False
True
MinPasswordLength
int
False
MinScriptSchedTime
int
False
PartitioningIndicator
nchar(2)
True
PasswordType
smallint
True
archiver_data.t_LogicalInterfaceController_ICM
This table is joined with t_LogicalInterfaceController (page 57) to create a view.
Table 71: archiver_data.t_LogicalInterfaceController_ICMTable
Column
Size
Null
ChangeStamp
int
False
ClientType
smallint
False
ConfigParam
nvarchar(510)
True
Deleted
nchar(2)
False
Description
nvarchar(510)
True
EnterpriseName
nvarchar(64)
False
LogicalControllerID
smallint
False
LogicalControllerType
smallint
False
LogicalInterfaceController
ArchiverID
uniqueidentifier
False
Indexes
PK_LogicalInterfaceController_ICM
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Column
Size
Null
Indexes
LogicalInterfaceController
ChangeStamp
datetime
False
PK_LogicalInterfaceController_ICM
PrimaryCtiAddress
nvarchar(64)
True
SecondaryCtiAddress
nvarchar(64)
True
archiver_data.t_MediaClass_ICM
This table is joined with t_MediaClass (page 57) to create a view.
Table 72: archiver_data.t_MediaClass_ICMTable
Column
Size
Null
Indexes
ChangeStamp
int
False
Description
nvarchar(510)
True
EnterpriseName
nvarchar(64)
False
MaxTaskDuration
int
False
MediaClassArchiverID
uniqueidentifier
False
PK_MediaClass_ICM
MediaClassChange Stamp
datetime
False
PK_MediaClass_ICM
MediaClassID
int
False
TaskLife
int
False
TaskStartTimeout
int
False
archiver_data.t_MediaRoutingDomain_ICM
This table is joined with t_MediaRoutingDomain (page 58) to create a view.
Table 73: archiver_data.t_MediaRoutingDomain_ICMTable
Column
Size
Null
ChangeStamp
int
False
Deleted
nchar(2)
True
Description
nvarchar(510)
True
EnterpriseName
nvarchar(64)
False
Interruptible
nchar(2)
False
MaxCallsInQueue
int
True
MaxCallsInQueuePer CallType
int
True
MaxTaskDuration
int
True
MaxTimeInQueue
int
True
MediaClassID
int
False
MediaRoutingDomain ArchiverID uniqueidentifier
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Indexes
PK_MediaRoutingDomain_ICM
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Column
Size
Null
Indexes
MediaRoutingDomain
ChangeStamp
datetime
False
PK_MediaRoutingDomain_ICM
MRDomainID
int
False
ServiceLevelThreshold
int
False
ServiceLevelType
smallint
False
TaskLife
int
True
TaskStartTimeout
int
True
archiver_data.t_Person_ICM
This table is joined with t_Person (page 58) to create a view.
Table 74: archiver_data.t_Person_ICMTable
Column
Size
Null
Indexes
ChangeStamp
int
False
Deleted
nchar(2)
False
Description
nvarchar(510)
True
FirstName
nvarchar(64)
False
LastName
nvarchar(64)
False
LoginEnabled
nchar(2)
False
LoginName
nvarchar(64)
False
LoginNameShadow
nvarchar(64)
False
Password
nvarchar(64)
True
PasswordChangeRequired
smallint
True
PasswordLast ChangedTime datetime
True
PersonArchiverID
uniqueidentifier
False
PK_Person_ICM
PersonChangeStamp
datetime
False
PK_Person_ICM
PersonID
int
False
archiver_data.t_QueryRule_ICM
This table is joined with t_QueryRule (page 59) to create a view.
Table 75: archiver_data.t_QueryRule_ICMTable
Column
Size
Null
ChangeStamp
int
False
Deleted
nchar(2)
False
Description
nvarchar(510)
True
Indexes
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Column
Size
Null
Indexes
Enabled
nchar(2)
False
FutureUseInt1
int
True
FutureUseInt2
int
True
FutureUseInt3
int
True
FutureUseInt4
int
True
FutureUseInt5
int
True
FutureUseVarchar1
nvarchar(128)
True
FutureUseVarchar2
nvarchar(128)
True
FutureUseVarchar3
nvarchar(128)
True
ImportRuleID
int
False
QueryRuleArchiverID
uniqueidentifier
False
PK_QueryRule_ICM
QueryRuleChangeStamp
datetime
False
PK_QueryRule_ICM
QueryRuleID
int
False
QueryRuleName
nvarchar(64)
False
archiver_data.t_ReasonCode_ICM
This table is joined with t_ReasonCode (page 59) to create a view.
Table 76: archiver_data.t_ReasonCode_ICMTable
Column
Size
Null
Indexes
ChangeStamp
int
False
Deleted
nchar(2)
True
Description
nvarchar(510)
True
ReasonCode
int
False
ReasonCodeArchiverID
uniqueidentifier
False
PK_ReasonCode_ICM
ReasonCodeChangeStamp
datetime
False
PK_ReasonCode_ICM
ReasonCodeID
int
False
ReasonText
nvarchar(80)
False
archiver_data.t_Route_ICM
This table is joined with t_Route (page 60) to create a view.
Table 77: archiver_data.t_Route_ICMTable
Column
Size
Null
ChangeStamp
int
False
Deleted
nchar(2)
False
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Column
Size
Null
Indexes
Description
nvarchar(510)
True
EnterpriseName
nvarchar(64)
False
RouteArchiverID
uniqueidentifier
False
PK_t_Route_ICM
RouteChangeStamp
datetime
False
PK_t_Route_ICM
RouteID
int
False
ServiceSkillTargetID
int
True
SkillTargetID
int
True
archiver_data.t_RoutingClient_ICM
This table is joined with t_RoutingClient (page 60) to create a view.
Table 78: archiver_data.t_RoutingClient_ICMTable
Column
Size
Null
Indexes
ChangeStamp
int
False
ClientType
smallint
False
ConfigParam
nvarchar(510)
True
DefaultMRDomainID
int
True
Deleted
nchar(2)
False
Description
nvarchar(510)
True
DialedNumberLabel MapPresent
smallint
True
EnterpriseName
nvarchar(64)
False
LateThreshold
smallint
False
LogicalControllerID
smallint
False
NetworkRoutingClient
nvarchar(64)
True
NetworkTransferPreferred
nchar(2)
False
PeripheralID
smallint
True
RoutingClientArchiverID
uniqueidentifier
False
PK_RoutingClient_ICM
RoutingClientChangeStamp
datetime
False
PK_RoutingClient_ICM
RoutingClientID
smallint
False
TimeoutLimit
smallint
False
TimeoutThreshold
smallint
False
archiver_data.t_Service_ICM
This table is joined with t_Service (page 61) to create a view.
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Table 79: archiver_data.t_Service_ICMTable
Column
Size
Null
ChangeStamp
int
False
ConfigParam
nvarchar(510)
True
Deleted
nchar(2)
False
Description
nvarchar(510)
True
EnterpriseName
nvarchar(64)
False
Extension
nvarchar(20)
True
MRDomainID
int
False
PeripheralID
smallint
False
PeripheralName
nvarchar(64)
False
PeripheralNumber
int
False
Indexes
PeripheralService LevelType smallint
False
ScheduleID
int
True
ServiceArchiverID
uniqueidentifier
False
PK_Service_ICM
ServiceChangeStamp
datetime
False
PK_Service_ICM
ServiceLevelThreshold
int
False
ServiceLevelType
smallint
False
SkillTargetID
int
False
UserDeletable
nchar(2)
False
archiver_data.t_ServiceInterval_ICM
This table is joined with t_ServiceInterval (page 61) to create a view.
Table 80: archiver_data.t_ServiceInterval_ICMTable
Column
Size
Null
AnswerWaitTime
float
True
ArchiverID
uniqueidentifier
False
AutoOutCalls
float
True
AutoOutCallsOnHold
float
True
AutoOutCallsOn HoldTime float
True
AutoOutCallsTalkTime
float
True
AutoOutCallsTime
float
True
AvgDelayQ
float
True
AvgDelayQAband
float
True
AvgHandleTime
float
True
AvgSpeedAnswer
float
True
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Column
Size
Null
Indexes
AvgTalkTime
float
True
BlindTransfersOut
float
True
CallsAbandQ
float
True
CallsAnswered
float
True
CallsHandled
float
True
CallsIncoming
float
True
CallsOffered
float
True
CallsOut
float
True
CallsQ
float
True
CallsRouted
float
True
CallsTerminatedOther
float
True
DateTime
smalldatetime
False
PK_ServiceInterval_ICM
DbDateTime
datetime
True
XI_ServiceInterval_ICM_DbDateTime
DelayQAbandTime
float
True
DelayQTime
float
True
ForcedClosedCalls
float
True
HandleTime
float
True
HoldTime
float
True
LongestCallAbandTime
float
True
LongestCallDelayQTime
float
True
NumMissingTasks
float
True
OverflowIn
float
True
OverflowOut
float
True
PeriphServiceLevel
real
True
PeriphServiceLevelCalls
float
True
PeriphServiceLevelOffer
float
True
PreviewCalls
float
True
PreviewCallsOnHold
float
True
PreviewCallsOn HoldTime float
True
PreviewCallsTalkTime
float
True
PreviewCallsTime
float
True
RecoveryDay
float
False
RecoveryKey
float
False
RedirectNoAnsCalls
float
True
ReserveCalls
float
True
ReserveCallsOnHold
float
True
ReserveCallsOnHoldTime
float
True
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Column
Size
Null
ReserveCallsTalkTime
float
True
ReserveCallsTime
float
True
Reserved1
float
True
Reserved2
float
True
Reserved3
float
True
Reserved4
float
True
Reserved5
real
True
ServiceInterval ArchiverID uniqueidentifier
Indexes
False
XI_ServiceInterval_ICM,
PK_ServiceInterval_ICM
ServiceLevel
real
True
ServiceLevelAband
float
True
ServiceLevelCalls
float
True
ServiceLevelCallsOffered
float
True
ServiceLevelType
float
True
ShortCalls
float
True
ShortCallsTime
float
True
SkillTargetID
int
False
TalkTime
float
True
TimeZone
int
False
TransferInCalls
float
True
TransferOutCalls
float
True
UTCDateTime
datetime
False
archiver_data.t_ServiceLevelThreshold_ICM
This table is joined with t_ServiceLevelThreshold (page 62) to create a view.
Table 81: archiver_data.t_ServiceLevelThreshold_ICMTable
Column
Size
Null
Indexes
MediaRoutingDomainArchiverID
uniqueidentifier
False
PK_ServiceLevelThreshold_ICM
MRDomainID
int
False
PeripheralID
smallint
False
ServiceLevelThreshold
int
False
ServiceLevelThreshold ArchiverID
uniqueidentifier
False
PK_ServiceLevelThreshold_ICM
ServiceLevelThreshold ChangeStamp
datetime
False
PK_ServiceLevelThreshold_ICM
ServiceLevelType
smallint
False
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archiver_data.t_ServiceMember_ICM
This table is joined with t_ServiceMember (page 62) to create a view.
Table 82: archiver_data.t_ServiceMember_ICMTable
Column
Size
Null
Deleted
nchar(2)
True
Priority
smallint
False
Indexes
ServiceMember ArchiverID uniqueidentifier
False
PK_ServiceMember_ICM
ServiceMember
ChangeStamp
datetime
False
PK_ServiceMember_ICM
ServiceSkillTargetID
int
False
SkillGroupSkillTargetID
int
False
archiver_data.t_Site_ICM
This table is joined with t_Site (page 63) to create a view.
Table 83: archiver_data.t_Site_ICMTable
Column
Size
Null
AbandonedCallWaitTime
smallint
False
AgentAutoConfig
nchar(2)
False
AgentDeskSettingsID
int
True
AgentEventDetail
nchar(2)
False
AgentReporting
nchar(2)
False
AgentTargetingMethod
int
False
AnsweredShort
CallsThreshold
int
True
AvailableHoldoffDelay
smallint
False
CallControlVariableMap
nvarchar(256)
True
ChangeStamp
int
False
ClientType
smallint
False
ConfigParam
nvarchar(510)
True
Deleted
nchar(2)
False
Description
nvarchar(510)
True
EnterpriseName
nvarchar(64)
False
InternalIPTAOnly
nchar(2)
False
Location
nvarchar(64)
True
Indexes
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Column
Size
Null
LogicalControllerID
smallint
False
NetworkTargetID
int
True
PeripheralAutoConfig
nchar(2)
False
PeripheralID
smallint
False
PeripheralName
nvarchar(64)
False
Indexes
PeripheralService LevelType smallint
False
SiteArchiverID
uniqueidentifier
False
PK_Site_ICM
SiteChangeStamp
datetime
False
PK_Site_ICM
SubSkillGroupMask
nvarchar(128)
True
archiver_data.t_SkillGroup_ICM
This table is joined with t_SkillGroup (page 63) to create a view.
Table 84: archiver_data.t_SkillGroup_ICMTable
Column
Size
Null
AvailableHoldoffDelay
smallint
False
BaseSkillTargetID
int
True
ChangeStamp
int
False
ConfigParam
nvarchar(510)
True
DefaultEntry
int
False
Deleted
nchar(2)
False
Description
nvarchar(510)
True
EnterpriseName
nvarchar(64)
False
Extension
nvarchar(20)
True
IPTA
nchar(2)
False
MRDomainID
int
False
PeripheralID
smallint
False
PeripheralName
nvarchar(64)
False
PeripheralNumber
int
False
Priority
smallint
False
ScheduleID
int
True
ServiceLevelThreshold
int
False
ServiceLevelType
smallint
False
SkillGroupArchiverID
uniqueidentifier
False
PK_SkillGroup_ICM
SkillGroupChangeStamp
datetime
False
PK_SkillGroup_ICM
SkillTargetID
int
False
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Column
Size
Null
SubGroupMaskType
smallint
False
SubSkillGroupMask
nvarchar(128)
True
UserDeletable
nchar(2)
False
Indexes
archiver_data.t_SkillGroupInterval_ICM
This table is joined with t_SkillGroupInterval (page 64) to create a view.
Table 85: archiver_data.t_SkillGroupInterval_ICMTable
Column
Size
Null
AbandonHoldCalls
float
True
AbandonHoldCallsOut
float
True
AbandonRingCalls
float
True
AbandonRingTime
float
True
AgentOutCalls
float
True
AgentOutCallsOnHold
float
True
AgentOutCallsOn HoldTime float
True
AgentOutCallsTalkTime
float
True
AgentOutCallsTime
float
True
AgentTerminatedCalls
float
True
AnswerWaitTime
float
True
ArchiverID
uniqueidentifier
False
AutoOutCalls
float
True
AutoOutCallsOnHold
float
True
AutoOutCalls OnHoldTime float
True
AutoOutCallsTalkTime
float
True
AutoOutCallsTime
float
True
AvailTime
float
True
AvgHandledCallsTalkTime float
True
AvgHandledCallsTime
float
True
BargeInCalls
float
True
BusyOtherTime
float
True
CallbackMessages
float
True
CallbackMessagesTime
float
True
CallsAnswered
float
True
CallsHandled
float
True
CallsOffered
float
True
Indexes
Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)
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Chapter 4: The Archiver Schema
The Archiver_Data Database: Child Tables For Unified ICM Extended Data
Column
Size
Null
CallsQueued
float
True
CampaignID
int
True
ConferencedInCalls
float
True
ConferencedInCallsTime
float
True
ConferencedOutCalls
float
True
ConferencedOut CallsTime float
True
ConsultativeCalls
float
True
ConsultativeCallsTime
float
True
DateTime
datetime
False
PK_SkillGroupInterval_ICM
DbDateTime
datetime
True
XI_SkillGroupInterval
_ICM_DbDateTime
EmergencyAssists
float
True
HandledCallsTalkTime
float
True
HandledCallsTime
float
True
HoldTime
float
True
IncomingCallsOnHold
float
True
IncomingCalls OnHoldTime float
True
InterceptCalls
float
True
InternalCalls
float
True
InternalCallsOnHold
float
True
InternalCalls OnHoldTime
float
True
InternalCallsRcvd
float
True
InternalCallsRcvdTime
float
True
InternalCallsTime
float
True
InterruptedTime
float
True
LoggedOnTime
float
True
MonitorCalls
float
True
NetConferenced OutCalls
float
True
NetConfOutCallsTime
float
True
NetConsultativeCalls
float
True
NetConsultative CallsTime float
True
NetTransferOutCalls
float
True
NotReadyTime
float
True
PercentUtilization
real
True
PreviewCalls
float
True
PreviewCallsOnHold
float
True
PreviewCalls OnHoldTime float
True
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Indexes
Chapter 4: The Archiver Schema
The Archiver_Data Database: Child Tables For Unified ICM Extended Data
Column
Size
Null
PreviewCallsTalkTime
float
True
PreviewCallsTime
float
True
RecoveryDay
float
False
RecoveryKey
float
False
RedirectNoAnsCalls
float
True
RedirectNoAnsCallsTime
float
True
ReserveCalls
float
True
ReserveCallsOnHold
float
True
ReserveCalls OnHoldTime float
True
ReserveCallsTalkTime
float
True
ReserveCallsTime
float
True
Reserved1
float
True
Reserved2
float
True
Reserved3
float
True
Reserved4
float
True
Reserved5
real
True
ReservedStateTime
float
True
RouterCallsAbandQ
float
True
RouterCalls AbandToAgent float
True
RouterCallsDequeued
float
True
RouterCallsOffered
float
True
RouterError
float
True
RouterQueueCalls
float
True
ServiceLevel
real
True
ServiceLevelCalls
float
True
ServiceLevelCallsAband
float
True
ServiceLevelCallsDequeue float
True
ServiceLevelCalls Offered
float
True
ServiceLevelError
float
True
ServiceLevelRONA
float
True
ShortCalls
float
True
SkillGroupInterval
ArchiverID
uniqueidentifier
False
Indexes
XI_SkillGroupInterval_ICM,
PK_SkillGroupInterval_ICM
SkillTargetID
int
False
SupervAssistCalls
float
True
SupervAssistCallsTime
float
True
TalkAutoOutTime
float
True
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Chapter 4: The Archiver Schema
The Archiver_Data Database: Child Tables For Unified ICM Extended Data
Column
Size
Null
TalkInTime
float
True
TalkOtherTime
float
True
TalkOutTime
float
True
TalkPreviewTime
float
True
TalkReserveTime
float
True
TalkTime
float
True
TimeZone
int
False
TransferInCalls
float
True
TransferInCallsTime
float
True
TransferOutCalls
float
True
UTCDateTime
datetime
False
WhisperCalls
float
True
WorkNotReadyTime
float
True
WorkReadyTime
float
True
Indexes
archiver_data.t_SkillGroupMember_ICM
This table is joined with t_SkillGroupMember (page 64) to create a view.
Table 86: archiver_data.t_SkillGroupMember_ICMTable
Column
Size
Null
AgentSkillTargetID
int
False
Deleted
nchar(2)
True
Indexes
SkillGroupMember ArchiverID uniqueidentifier
False
PK_SkillGroupMember_ICM
SkillGroupMember
ChangeStamp
datetime
False
PK_SkillGroupMember_ICM
SkillGroupSkillTargetID
int
False
archiver_data.t_Trunk_ICM
This table is joined with t_Trunk (page 65) to create a view.
Table 87: archiver_data.t_Trunk_ICMTable
Column
Size
Null
ChangeStamp
int
False
CircuitProvider
nvarchar(64)
True
TrunkArchiverID
uniqueidentifier
False
PK_Trunk_ICM
TrunkChangeStamp
datetime
False
PK_Trunk_ICM
Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)
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Indexes
Chapter 4: The Archiver Schema
The Archiver_Data Database: Child Tables For Unified ICM Extended Data
Column
Size
Null
TrunkGroupID
int
False
TrunkID
int
False
TrunkNumber
int
False
TrunkType
smallint
False
Indexes
archiver_data.t_TrunkGroup_ICM
This table is joined with t_TrunkGroup (page 65) to create a view.
Table 88: archiver_data.t_TrunkGroup_ICMTable
Column
Size
Null
Indexes
ChangeStamp
int
False
ConfigParam
nvarchar(510)
True
Deleted
nchar(2)
False
Description
nvarchar(510)
True
EnterpriseName
nvarchar(64)
False
Extension
nvarchar(20)
True
NetworkTrunkGroupID
int
True
PeripheralID
smallint
False
PeripheralName
nvarchar(64)
False
PeripheralNumber
int
False
TrunkCount
int
False
TrunkGroupArchiverID
uniqueidentifier
False
PK_TrunkGroup_ICM
TrunkGroupChangeStamp
datetime
False
PK_TrunkGroup_ICM
TrunkGroupID
int
False
archiver_data.t_TrunkGroupInterval_ICM
This table is joined with t_TrunkGroupInterval (page 66) to create a view.
Table 89: archiver_data.t_TrunkGroupInterval_ICMTable
Column
Size
Null
AllTrunksBusy
float
True
ArchiverID
uniqueidentifier
False
CallsAbandoned
float
True
CallsIn
float
True
CallsOut
float
True
DateTime
datetime
False
Indexes
PK_TrunkGroupInterval_ICM
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Chapter 4: The Archiver Schema
Archiver_Data Database Views
Column
Size
Null
Indexes
DbDateTime
datetime
True
XI_TrunkGroupInterval_ICM_DbDateTime
InServiceTime
float
True
InUseInboundTime
float
True
InUseOutboundTime
float
True
RecoveryDay
float
False
RecoveryKey
float
False
TimeZone
float
False
TrunkGroupID
int
False
TrunkGroupInterval
ArchiverID
uniqueidentifier
False
TrunksIdle
float
True
TrunksInService
float
True
UTCDateTime
datetime
False
XI_TrunkGroupInterval_ICMP
, K_TrunkGroupInterval_ICM
Archiver_Data Database Views
The Archiver_Data Database Views contains a view for each Unified ICM data object.
Each view is combined by joining the parent t_IcmEntity in the archiver database with its
corresponding child t_ICMEntity_ICM in the archiver_data database.
The Views are:
• Agent
• Agent_Interval
• Agent_Skill_Group_Interval
• Agent_Team
• Agent_Team_Member
• Agent_Team_Supervisor
• Bucket_Intervals
• Business Entity
• Call_Type
• Call_Type_Interval
• Campaign
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Chapter 4: The Archiver Schema
Archiver_Data Database Views
• Campaign_Query_Rule
• Campaign_Skill_Group
• Dialer
• Dialer_Port_Map
• Enterprise_Service
• Enterprise_Service_Member
• Enterprise_Skill_Group
• Enterprise_Skill_Group_Member
• Extended_Call_Variable
• ICR_Globals
• Logical_Interface_Controller
• Media_Class
• Media_Routing_Domain
• Peripheral
• Person
• Query_Rule
• Reason_Code
• Route
• Routing_Client
• Service
• Service_Interval
• Service_Level_Threshold
• Skill_Group
• Skill_Group_Interval
• Skill_Group_Member
• Trunk
• Trunk_Group
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Chapter 4: The Archiver Schema
The Archiver_Custom Database
• Trunk_Group_Interval
The Archiver_Custom Database
The Archiver can be extended to support additional data sources.
Customers are responsible for supporting their extensions and for any associated performance
issues.
This database is created by the Archiver configuration and contains blank tables.
Figure 20: Archiver_custom database
Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)
102
Index
archiver_data.t_ReasonCode_ICM....88
Index
archiver_data.t_Route_ICM....88
archiver_data.t_RoutingClient_ICM....89
30-minute schedule....16
archiver_data.t_Service_ICM....89
Archiver....6, 13
archiver_data.t_ServiceInterval_ICM....90
Archiver_Custom Database....13, 102
archiver_data.t_ServiceLevelThreshold_ICM....92
Archiver_Data Database....13, 14
archiver_data.t_ServiceMember_ICM....93
and daily purge....19
Archiver_Data Database tables
archiver_data.t_Site_ICM....93
archiver_data.t_SkillGroup_ICM....94
archiver_data.t_Agent_ICM....67
archiver_data.t_SkillGroupInterval_ICM....95
archiver_data.t_AgentInterval_ICM....67
archiver_data.t_SkillGroupMember_ICM....98
archiver_data.t_AgentSkillGroupInterval_ICM....68
archiver_data.t_Trunk_ICM....98
archiver_data.t_AgentTeam_ICM....71
archiver_data.t_TrunkGroupInterval_ICM....99
archiver_data.t_AgentTeamMember_ICM....72
archiver_data.t_AgentTeamSupervisor_ICM....72
archiver_data.t_BucketInterval_ICM....72
Archiver Database....13, 14
and daily purge....19
Archiver Database Common tables
archiver_data.t_BusinessEntity_ICM....73
archiver.t_Agent....46
archiver_data.t_CallType_ICM....73
archiver.t_AgentInterval....46
archiver_data.t_CallTypeInterval_ICM....74
archiver.t_AgentSkillGroupInterval....47
archiver_data.t_Campaign_ICM....76
archiver.t_AgentTeam....48
archiver_data.t_CampaignQueryRule_ICM....78
archiver.t_AgentTeamMember....48
archiver_data.t_CampaignSkillGroup_ICM....79
archiver.t_AgentTeamSupervisor....49
archiver_data.t_Dialer_ICM....80
archiver.t_BucketInterval....49
archiver_data.t_DialerPortMap_ICM....81
archiver.t_BusinessEntity....49
archiver_data.t_EnterpriseService_ICM....82
archiver.t_CallType....50
archiver_data.t_EnterpriseServiceMember_ICM....82
archiver.t_CallTypeInterval....50
archiver_data.t_EnterpriseSkillGroup_ICM....83
archiver.t_Campaign....51
archiver_data.t_EnterpriseSkillGroupMember_ICM.83
archiver.t_CampaignQueryRule....52
archiver_data.t_ExpandedCallVariable_ICM....83
archiver.t_CampaignSkillGroup....52
archiver_data.t_ICRGlobal_ICM....84
archiver.t_Dialer....53
archiver_data.t_LogicalInterfaceController_ICM....85
archiver.t_DialerPortMap....53
archiver_data.t_MediaClass_ICM....86
archiver.t_EnterpriseService....54
archiver_data.t_MediaRoutingDomain_ICM....86
archiver.t_EnterpriseServiceMember....54
archiver_data.t_Person_ICM....87
archiver.t_EnterpriseSkillGroup....55
archiver_data.t_QueryRule_ICM....87
archiver.t_EnterpriseSkillGroupMember....55
Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)
Index 103
Index
archiver.t_ExpandedCallVariable....56
Cisco Unified Intelligence Center....5
archiver.t_ICRGlobal....56
Cisco Unified Intelligence Suite....5
archiver.t_LogicalInterfaceController....57
configuration....9
archiver.t_MediaClass....57
configuration data....14
archiver.t_MediaRoutingDomain....58
connectors....23
archiver.t_Person....58
custom conectors....5, 11, 24
archiver.t_QueryRule....59
custom connectors....23
archiver.t_ReasonCode....59
custom databases....7
archiver.t_Route....60
daily job....16
archiver.t_RoutingClient....60
daily load....17
archiver.t_Service....61
daily purge....19
archiver.t_ServiceInterval....61
databases
archiver.t_ServiceLevelThreshold....62
access....20
archiver.t_ServiceMember....62
Archiver....13, 14
archiver.t_Site....63
Archiver_data....13
archiver.t_SkillGroup....63
Archiver_Data....14
archiver.t_SkillGroupInterval....64
backups....22
archiver.t_SkillGroupMember....64
child tables....14
archiver.t_Trunk....65
parent tables....14
archiver.t_TrunkGroup....65
retention and purge....18
archiver.t_TrunkGroupInterval....66
security....20
Archiver Database Management tables
archiver.t_Connection....36
data load....28
data purge....18
archiver.t_ConnectionJob....17, 19, 37
daily purge....19
archiver.t_Lock....40
emergency purge....19, 28
archiver.t_Log....31, 41
data retention....18, 19
archiver.t_Metadata....42
data retrieval....27
archiver.t_Parameter....43
dbdatetime....6, 15
archiver.t_SourceType....43
downgrading....22
archiver.t_TimeZone....44
emergency purge....19, 28
archiver.t_Version....45
encryption....21
Archiver User....10
initial load....13, 16
Call Type Daily All Fields Report....7
installation....9
Call Type Daily All Fields Template....13
internal users....10, 20
child tables....13, 14
interval data....14, 31
Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)
Index 104
Index
interval tables....14, 15, 18, 19, 20
linked server....7, 11, 23, 27
LoadArchiver....6, 12, 16, 18, 19, 24
memory space....27
orphans....31
parent tables....13, 14
report templates....5, 6
run time....31
security hardening....20
sourcetypes....23
SQL Server....10
agent jobs....12
security hardening....20
time server....22
troubleshooting
data load....28
data retention....19
data retrieval....27
emergency purge....28
interval data....31
memory space....27
orphans....31
run time....31
Unified ICM AW/HDS....6
configuration data....14
data download....16, 17
interval data....14
Unified ICM Version 7.2....22
Unified IC User....10
Cisco Unified Intelligence Suite Archiver User and Schema Guide 7.5(4)
Index 105