Cisco Interaction Manager
Daylight Savings Time (DST)
Changes in 2007
Release 4.1(1)
March 2007
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
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Fax: 408 526-4100
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Cisco Interaction Manager Daylight Savings Time (DST) Changes in 2007
© 2007 Cisco Systems, Inc. All rights reserved.
Contents
1. P r e f a c e _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 4
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
S t r uct ur e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
C o nv ent io ns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 . U p d a tin g v a r io u s O p e r a tin g S y s te m s fo r s u p p o r t o f D S T c h a n g e s _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 5
U p da t ing W indo w s 2 0 0 3 O S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
U p da t ing W indo w s X P O S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3 . C i s c o I n t e r a c t i o n M a n a g e r 4.1( 1) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 6
P r ep a r ing t o up da t e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Stopping servers ...................................................................................................6
Ap p l y ing t h e O p er a t ing S y s t em
p a t ch es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Ap p l y ing t h e J a v a D ev el o p m ent K it ( J D K ) o r J R E p a t ch es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
J D K / J R E 1 .4 .2 _ 1 1 ................................................................................................6
Singl e or Spl it Server C onf igu ra tion.......................................................................6
D istrib u ted C onf igu ra tion.......................................................................................7
S t a r t ing s er v er s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
4. A p p e n d i x A - S u p p o r t i n g U R L s _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 9
Su n J a va ...............................................................................................................9
M ic rosof t W ind ow s O pera ting Sy stem s .................................................................9
B E A W eb l ogic Server............................................................................................9
5. A p p e n d i x B - V e r i f y i n g J R E V e r s i o n _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 10
V erif y ing J R E V ersion .........................................................................................1 0
C is c o I n t e r a c t io n M a n a g e r : D a y lig h t S a v in g T im e s ( D S T ) C h a n g e s in 2 0 0 7
3
1 . P r ef a c e
T h e U n ite
b e g in n in g
se c o n d S u
sto p d a te s
p r e v io u s D
2 0 0 6 ) a n d
d S ta te s h a s p la n n e d a c h a n g e to its D a y lig h t
in 2 0 0 7 .T h e E n e r g y P o lic y A c t o f 2 0 0 5 m a n
n d a y in M a r c h a n d e n d o n th e f ir s t S u n d a y in
w ill b e M a r c h 1 1 a n d N o v e m b e r 4 , r e s p e c t iv
S T s ta r t a n d s to p d a te s .I n 2 0 0 6 , th e d a te s w
th e la s t S u n d a y in O c to b e r (O c to b e r 2 9 , 2 0 0
S a v in g s
d a te s th
N o v e m
e ly .T h e
e re th e
6 ).
T im e (D
a t D S T
b e r .I n
se d a te s
f ir s t S u n
S T ) o b se rv an c e
w ill s t a r t o n th e
2 0 0 7 , th e s ta rt a n d
a r e d if f e r e n t f r o m
d a y in A p r il (A p r il 2 ,
T im e m a n ip u la tio n f u n c tio n s a t th e J a v a R u n tim e E n v ir o n m e n t (J R E ) a n d O p e r a tin g S y s te m
( O S ) le v e l w o u ld f u n c t io n in c o r r e c tly if s y s t e m s w e r e n o t u p d a t e d w it h la t e r v e r s io n s o f J R E
a n d O S le v e l p a tc h e s .
T h is d o c u m e n t o u tlin e s t h e s p e c if ic s t e p s t o b e t a k e n f o r C is c o I n t e r a c tio n M a n a g e r to
a c c o m m o d a te th e im p a c t o f th e c h a n g e s to D S T in 2 0 0 7 .
Audience
T h is d o c u m e n t is f o r s y s te m a d m in is tr a to r s o f C is c o I n te r a c tio n M a n a g e r p r o d u c t
in s t a lla t io n s .I t w ill h e lp y o u c o n f ig u r e y o u r in s t a lla tio n s to c o n f o r m to t h e n e w r u le s
a f f e c t in g D S T in 2 0 0 7 .
S t r uct ur e
T h is d o c u m e n t in c lu d e s th e f o llo w in g in f o r m a tio n :
1 . P r o c e d u r e f o r u p d a tin g v a r io u s O p e r a tin g S y s te m s to th e a p p r o p r ia te p a tc h le v e l f o r
su p p o rt o f D S T c h a n g e s.
2 . P r o c e d u r e f o r u p d a tin g C is c o I n t e r a c t io n M a n a g e r f o r s u p p o r t o f D S T c h a n g e s .
C o nv ent io ns
T h e f o llo w in g t y p o g r a p h ic a l c o n v e n tio n s a r e u s e d in t h is d o c u m e n t:
Italicized Comic Sans: I n d i c a t e s a v a r i a b l e ; e .g ., CIM _ H ome r e f e r s t o t h e l o c a t i o n o f y o u r
C is c o I n te r a c tio n M a n a g e r A p p lic a tio n in s ta lla tio n d ir e c to r y .
C is c o I n t e r a c t io n M a n a g e r : D a y lig h t S a v in g T im e s ( D S T ) C h a n g e s in 2 0 0 7
4
2 . U p d a ti ng v a r i ou s O p er a ti ng S y stem s f or su p p or t of
D S T c h a ng es
U p da t ing W indo w s 2 0 0 3 O S
U p d a te W in d o w s 2 0 0 3 m a c h in e s w ith th e W in d o w s U p d a te p r o v id e d f r o m
s e e t h e f o llo w in g lin k f o r m o r e in f o r m a tio n :
h t t p : / / w w w .m i c r o s o f t .c o m / w i n d o w s / t i m e z o n e / d s t 2 0 0 7 .m s p x
M ic r o s o f t.P le a s e
U p da t ing W indo w s X P O S
U p d a te W in d o w s X P m a c h in e s w ith th e W in d o w s U p d a te p r o v id e d f r o m
s e e t h e f o llo w in g lin k f o r m o r e in f o r m a tio n :
h t t p : / / w w w .m i c r o s o f t .c o m / w i n d o w s / t i m e z o n e / d s t 2 0 0 7 .m s p x
C is c o I n t e r a c t io n M a n a g e r : D a y lig h t S a v in g T im e s ( D S T ) C h a n g e s in 2 0 0 7
M ic r o s o f t.P le a s e
5
3 . Ci sc o I nter a c ti on M a na g er 4 . 1 ( 1 )
P r ep a r ing t o up da t e
S TO P PI N G S E RV E R S
1 . S t o p C is c o S e r v ic e o n a ll t h e s e r v e r s . S e e " S t a r tin g a n d s t o p p in g c o m p o n e n t s ” o n p a g e
9 3 o f t h e R e l e a s e 4 .1 ( 1 ) Cisco Interaction Manager Installation Guide.
Ap p l y ing t h e O p er a t ing S y s t em p a t ch es
A p p ly th e O p e r a tin g S y s te m
p a tc h e s u s in g in s tr u c tio n s p r o v id e d in c h a p te r 2 .
Ap p l y ing t h e J a v a D ev el o p m ent K it ( J D K ) o r J R E p a t ch es
D e p e n d in g o n t h e D e p lo y m e n t c o n f ig u r a tio n , u s e o n e o f t h e f o llo w in g p r o c e d u r e s to
c o n f i g u r e t h e a p p l i c a t i o n t o u s e J D K / J R E 1 .4 .2 _ 1 1 i n s t e a d o f J D K / J R E 1 .4 .2 _ 0 8 . T a k e
b a c k u p s o f a ll t h e f ile s t h a t a r e b e in g e d it e d in t h e s t e p s b e lo w .
T h e J D K / J R E p a tc h e s a r e a v a ila b le f r o m
JDK / JR E
th e S u n w e b s it e :
1 .4 .2 _ 1 1
h ttp :/ / ja v a .s u n .c o m / p r o d u c ts / a r c h iv e / j2 s e / 1 .4 .2 _ 1 1 / in d e x .h tm l
S I N G L E O R S P L I T S E R VER C O N F I GU R A T I O N
1 . C r e a t e a f o ld e r c a lle d jd k 1 .4 .2 _ 1 1 u n d e r t h e f o ld e r < B E A _ H O M E >
2 . I n s t a l l J D K 1 .4 .2 _ 1 1 u n d e r t h e f o l d e r < B E A _ H O M E > \j d k 1 .4 .2 _ 1 1 . A f t e r t h e
i n s t a l l a t i o n , t h i s f o l d e r s h o u l d c o n t a i n s u b -f o l d e r s - b i n , d e m o , i n c l u d e e t c .
3 . V e r if y t h e J R E v e r s io n .S e e A p p e n d ix B f o r d e t a ils .
4 . T a k e a b a c k u p o f th e f o llo w in g f ile :
o
CIM_ H om e\b in\p latf orm \setenv _ < A P P _ S E R V E R _ N A ME > . b at
5 . E d it t h e f o llo w in g f ile a n d s e t t h e v a lu e o f th e J A V A _ H O M E e n v ir o n m e n t v a r ia b le t o
p o i n t t o t h e p a t h o f t h e J D K 1 .4 .2 _ 1 1 i n s t a l l a t i o n d i r e c t o r y . F o r e .g .
S E T J A V A _ H O M E = < B E A _ H O M E > \j d k 1 .4 .2 _ 1 1
o
CIM_ H om e\b in\p latf orm \setenv _ < A P P _ S E R V E R _ N A ME > . b at
C is c o I n t e r a c t io n M a n a g e r : D a y lig h t S a v in g T im e s ( D S T ) C h a n g e s in 2 0 0 7
6
I f t h e r e a r e m u l t i p l e a p p l i c a t i o n -w e b s e r v e r s c o n f i g u r e d , m a k e s i m i l a r c h a n g e s i n t h e
s e t e n v _ < A P P _ S E R V E R _ N A M E > .b a t f i l e s f o r e a c h a p p l i c a t i o n s e r v e r .
D I S T RI B U TE D
CONF IGU RA TION
A p p l i c a t i o n Se r v e r ( s )
1 . C r e a t e a f o ld e r c a lle d jd k 1 .4 .2 _ 1 1 u n d e r t h e f o ld e r < B E A _ H O M E >
2 . I n s t a l l J D K 1 .4 .2 _ 1 1 u n d e r t h e f o l d e r < B E A _ H O M E > \j d k 1 .4 .2 _ 1 1 . A f t e r t h e
i n s t a l l a t i o n , t h i s f o l d e r s h o u l d c o n t a i n s u b -f o l d e r s - b i n , d e m o , i n c l u d e e t c .
3 . V e r if y t h e J R E v e r s io n .S e e A p p e n d ix B f o r d e t a ils .
4 . T a k e a b a c k u p o f th e f o llo w in g f ile :
o
CIM_ H om e\b in\p latf orm \setenv _ < A P P _ S E R V E R _ N A ME > . b at
5 . E d it t h e f o llo w in g f ile a n d s e t t h e v a lu e o f th e J A V A _ H O M E e n v ir o n m e n t v a r ia b le t o
p o i n t t o t h e p a t h o f t h e J D K 1 .4 .2 _ 1 1 i n s t a l l a t i o n d i r e c t o r y . F o r e .g .
S E T J A V A _ H O M E = < B E A _ H O M E > \j d k 1 .4 .2 _ 1 1
o
CIM_ H om e\b in\p latf orm \setenv _ < A P P _ S E R V E R _ N A ME > . b at
I f t h e r e a r e m u l t i p l e a p p l i c a t i o n -w e b s e r v e r s c o n f i g u r e d , m a k e s i m i l a r c h a n g e s i n t h e
s e t e n v _ < A P P _ S E R V E R _ N A M E > .b a t f i l e s f o r e a c h a p p l i c a t i o n s e r v e r .
Se r v i c e s Se r v e r
1 . I n s t a l l J R E 1 .4 .2 _ 1 1 o n t h e S e r v i c e s S e r v e r i n a f o l d e r f o r e .g . D : \j r e 1 .4 .2 _ 1 1
2 . V e r if y t h e J R E v e r s io n .S e e A p p e n d ix B f o r d e t a ils .
3 . T a k e a b a c k u p o f th e f o llo w in g f ile :
o
CIM_ H om e\b in\p latf orm \setenv . b at
4 . E d it t h e f o llo w in g f ile a n d s e t t h e v a lu e o f th e J A V A _ H O M E e n v ir o n m e n t v a r ia b le t o
p o i n t t o t h e p a t h o f t h e J R E 1 .4 .2 _ 1 1 i n s t a l l a t i o n d i r e c t o r y . F o r e .g .
S E T J A V A _ H O M E = D : \j r e 1 .4 .2 _ 1 1
o
CIM_ H om e\b in\p latf orm \setenv . b at
N o te s:
C is c o I n t e r a c t io n M a n a g e r : D a y lig h t S a v in g T im e s ( D S T ) C h a n g e s in 2 0 0 7
7
1 . I f F ile S y s t e m is in s t a lle d o n a s e r v e r o th e r th a n t h e A p p lic a t io n s e r v e r , t h e n t h e a b o v e
c h a n g e s n e e d s to b e d o n e o n t h e F ile s e r v e r , in c a s e o f S in g le / S p lit S e r v e r c o n f ig u r a tio n
2 . I n c a s e o f a D i s t r i b u t e d s e r v e r c o n f i g u r a t i o n , t h e s e t e n v .b a t f i l e w i l l a l w a y s r e s i d e u n d e r
CIM_ H om e f o l d e r o f t h e S e r v i c e s s e r v e r a n d n o t o n t h e F i l e S e r v e r .
S t a r t ing s er v er s
S t a r t C is c o S e r v ic e o n a ll t h e s e r v e r s .S e e " S t a r tin g a n d s to p p in g c o m p o n e n ts ” o n p a g e 9 3 o f
t h e R e l e a s e 4 .1 ( 1 ) Cisco Interaction Manager Installation Guide.
C is c o I n t e r a c t io n M a n a g e r : D a y lig h t S a v in g T im e s ( D S T ) C h a n g e s in 2 0 0 7
8
4 . A p p end i x A - S u p p or ti ng U R L s
T h e f o l l o w i n g l i n k s m a y p r o v i d e a d d i t i o n a l i n f o r m a t i o n o n t h i r d -p a r t y s o f t w a r e a s i t p e r t a i n s
t o t h e a f f e c t o f t h e c h a n g e in D S T f o r 2 0 0 7 .T h is in f o r m a t io n c a n a ls o h e lp y o u f in d
te c h n ic a l s u p p o r t f r o m th e s e v e n d o r s if r e q u ir e d .
S U N J A VA
h t t p : / / j a v a .s u n .c o m / d e v e l o p e r / t e c h n i c a l A r t i c l e s / I n t l / U S D S T /
M I C RO SO F T W I N D O W S O P E R A T I N G S Y S T EM S
h t t p : / / w w w .m i c r o s o f t .c o m / w i n d o w s / t i m e z o n e / d s t 2 0 0 7 .m s p x
h t t p : / / s u p p o r t .m i c r o s o f t .c o m / g p / d s t _ t o p i s s u e s
B E A
W E B L O GI C S E RV E R
h t t p : / / s u p p o r t .b e a .c o m / / s u p p o r t _ n e w s / P a t c h _ f o r _ 2 0 0 7 _ D a y l i g h t _ S a v i n g s _ T i m e _ C h a n g e
s .j s p
C is c o I n t e r a c t io n M a n a g e r : D a y lig h t S a v in g T im e s ( D S T ) C h a n g e s in 2 0 0 7
9
5 . A p p end i x B - V er i f y i ng J R E V er si on
V E RI F Y I N G JR E
-
V ER S I O N
C h a n g e d i r e c t o r y t o < B E A _ H O M E > \< J D K / J R E _ V E R S I O N > \b i n a n d o p e n
D O S c o m m a n d . E x e c u t e f o l l o w i n g c o m m a n d t o v e r i f y J R E v e r s i o n : j a v a –v e r s i o n
T h is c o m m a n d s h o u ld r e t u r n f o llo w in g o u t p u t :
F o r JR E 1 . 4 . 2 _ 1 1
j av a v ersion " 1 . 4 . 2 _ 1 1 "
J av a( T M) 2 R untim e E nv ironm ent, S tandard E dition ( b uild 1 . 4 . 2 _ 1 1 -b 0 6 )
J av a H otS p ot( T M) Client V M ( b uild 1 . 4 . 2 _ 1 1 -b 0 6 , m ix ed m ode)
C is c o I n t e r a c t io n M a n a g e r : D a y lig h t S a v in g T im e s ( D S T ) C h a n g e s in 2 0 0 7
1 0