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Last Updated: June 2008
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Cisco CVP Software Release 3.0(0) Bill of Materials
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Cisco Customer Voice Portal Software Release 3.0(0) Bill of Materials. Copyright © 2006-2007 Cisco Systems, Inc. All rights reserved.

Cisco CVP Software Release 3.0(0) Bill of Materials
Overview.................................................................................................................................................................................................... 1
About the CVP 3.0 BOM....................................................................................................................................................................... 1
Cisco Media Convergence Servers ........................................................................................................................................................ 1
3 rd
Party Software Requirements ............................................................................................................................................................... 2
Hardware/Software Requirements ............................................................................................................................................................. 3
CVP Application Server/CVP Voice Browsers ..................................................................................................................................... 3
Cisco Customer Voice Portal VoiceXML Server (optional).................................................................................................................. 3
Cisco Customer Voice Portal VoiceXML Studio (optional).................................................................................................................. 4
Media Server (optional) ......................................................................................................................................................................... 4
ASR/TTS Server (optional) ................................................................................................................................................................... 4
SDDSN (optional) ................................................................................................................................................................................. 5
Cisco Contact Services Switch (CSS) (optional) ................................................................................................................................... 5
Cisco Gateways...................................................................................................................................................................................... 6
Cisco Gatekeepers ................................................................................................................................................................................. 7
Cisco IPCC ............................................................................................................................................................................................ 7
Cisco CallManager ................................................................................................................................................................................ 7
i

Cisco CVP Software Release 3.0(0) Bill of Materials
This document is the recommended Bill of Materials for Cisco Customer Voice Portal version 3.0(0) (referenced herein as “CVP”). It provides platform hardware specifications and compatible 3 rd
party software version requirements across the major components of the
Cisco CVP platform.
Requirements for the CVP systems are listed by major component, both basic CVP nodes and corresponding options, including multimedia servers. Hardware specifications are supplied for these components.
The Cisco CVP product is, by design, highly scalable and is configured across multiple deployment and call routing scenarios.
Optimal sizing and component configuration for a given deployment will vary based on a number of factors, including agent capacity, call rate and call flow model(s), and other factors. Cisco strongly recommends consultation with your Cisco Certified Partner or with
Cisco World Wide Voice Practice / Advanced Services prior to specific deployment selection.
The hardware specifications supplied herein for CPU processor power, memory and disk storage requirements, and related parameters represent systems minimally configured for adequate performance in the given size category. As specified, such systems will afford a margin for reasonable incremental growth within the bounds of that category. While it is likely that lower capacity hardware would provide adequate performance in many scenarios, the specifications as stated are those on which the CVP product is qualified by Cisco prior to release.
Note: Using hardware with higher performance than recommended does not necessarily result in greater call handling capacity.
The software versions referenced in this Bill of Materials represent the current supported versions for the CVP 3.0 solution. However,
Cisco will continue to support customers who deployed ISN systems using earlier supported versions.
Information regarding previous supported versions can be found in the Bill of Materials for Cisco Enterprise Contact Routing--Release
5.0(0) at: http://www.cisco.com/univercd/cc/td/doc/product/icm/ccbubom/ccbubom.pdf
or in the CVP Tech Reference, which can be found by clicking "Product specifications" at http://wwwin.cisco.com/voice/products/cvp.shtml
.
Supplied hardware options include the Cisco Media Convergence Servers (MCS) platform, a Cisco supplied and qualified server platform built using components from several leading server hardware vendors. The available MCS platform for CVP 3.0 at this writing is the 7845-H1-3.0-CCI. The BOM provides a mapping of CVP component server requirements to the appropriate MCS model across the configuration range.
The Cisco Media Convergence Server (MCS) Network Teaming Driver is not supported with CVP 3.0.
More information on Cisco 7800 Series Media Convergence Servers may be found at the following Cisco.com link: http://www.cisco.com/en/US/products/hw/voiceapp/ps378/index.html
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Cisco CVP Software Release 3.0(0) Bill of Materials
rd
Node
Software
All Nodes
Remote Administration:
Symantec pcANYWHERE 11.0
VNC 4.0
Windows Terminal Services (server administration only – no Application GUI access)
Virus protection:
McAfee VirusScan Enterprise 8.0i
Symantec AntiVirus Corporate Edition 9.0
Trend 5.5.8
Microsoft Internet Explorer 6.0 Service Pack 1 (minimum)
Intrusion Prevention System: Cisco Security Agent for Cisco Customer Voice Portal: http://www.cisco.com/kobayashi/sw-center/contact_center/csa/ (Note: CSA is not supported for
Terminal Services)
Optional:
WinZIP
Adobe Acrobat Reader
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Cisco CVP Software Release 3.0(0) Bill of Materials
Node
Cisco Media
Convergence Servers
(MCS)
Minimum
Recommended
Hardware
CVP Application Server/CVP Voice Browser
MCS-7845-H1-3.0-CC1
Note: The MCS hardware is an option. Equivalent or faster servers from HP are also supported.
Operating System
Additional Items
2 x 2.6GHz or greater Intel "Xeon" class processors
2000+ MB RAM
18.2+ GB usable disk space Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet ports
Microsoft Windows 2000 Server with Service Pack 4
Note: Microsoft provides as an option the Integrated Service pack that simultaneously installs the operating system and SP4. Cisco does not support the Integrated Service Pack method. Apply SP4 only after
Windows 2000 Server has been installed.
Cisco IP Telephony (IPT) Operating System 2000.2.7 (supported only on the MCS and the HP equivalent machines).
Note: To apply the latest Operating System Service Upgrade Release, go to http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
Application Server machines require the Windows 2000 Internet Information Admin Service (IIS),
World Wide Web Publishing Services and SNMP (Simple Network Management Protocol).
Node
Cisco Media
Convergence Servers
(MCS)
Minimum
Recommended
Hardware
Operating System
Additional Items
CVP VoiceXML Server
MCS-7845-H1-3.0-CC1
Note: The MCS hardware is an option. Equivalent or faster servers from HP are also supported.
2 x 2.6GHz or greater Intel "Xeon" class processors
2000+ MB RAM
18.2+ GB usable disk space Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet ports
Microsoft Windows 2000 Server with Service Pack 4
Cisco supports only the Apache Tomcat Java Application Server for CVP VoiceXML Server. SNMP is optional for logging and reporting.
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Cisco CVP Software Release 3.0(0) Bill of Materials
Node
Minimum
Recommended
Hardware
Operating System
CVP VoiceXML Studio
800 MHz Intel Pentium III (or equivalent)
256 MB minimum memory, 512 MB recommended
100 MB minimum free hard disk space, 2 GB recommended
1024 x 768 minimum display (when using the CVP VoiceXML Builder)
Microsoft Windows 2000 Server with Service Pack 4
Node
Minimum
Recommended
Hardware
Use vendor recommended hardware.
Media Server
Additional information A minimum of 10MB should be available for CVP system media files (Cisco-provided .wav files of numbers, days, months, currency types, etc. in English, and Latin American Spanish).
Note: Any additional media files will require additional space.
To maximize Voice Browser and Application Server performance, do not install the Media Server on the same machine as the Voice Browser and/or Application Server.
Note: This restriction applies to the Comprehensive and Advanced Speech deployment models. If you are using the Queue and Transfer deployment model, you may install the Media Server on the same machine as the Voice Browser and/or Application Server. For more information about the
CVP deployment models, refer to the Cisco Customer Voice Portal (CVP) Release 3.0 Product
Description.
Note: This section provides information on vendors and software versions that have had extensive interoperability testing between
CVP and ASR/TTS products. These tests exercised system functionality but not ASR/TTS product availability or sizing. For availability and sizing data on ASR/TTS servers, contact the vendor or their recommended partners.
ASR/TTS Server
Recommended Hardware Use vendor recommended hardware.
Recommended Software Scansoft:
OSMS 2.0.4
OSR 2.0.9
Speechify 3.0.1
Nuance 8.5 SR8b
Nuance Vocalizer 3.0.8 (MRCP variant)
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Cisco CVP Software Release 3.0(0) Bill of Materials
Node
Cisco Media
Convergence Servers
(MCS)
Recommended
Hardware
Operating System
SDDSN Machine
MCS-7825H-3.0-CC1
Note: MCS class machines are not required to host SDDSN. However, using a MCS machine allows approximately 50 connections to SDDSN clients, such as the CVP Application Server and the CVP
Voice Browser.
2.6GHz or greater Intel "Xeon" class processors
2000+ MB RAM
18.2+ GB usable disk space Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet ports
Note: This level of hardware is not required to host SDDSN. However, using this hardware allows approximately 50 connections to SDDSN clients, such as the CVP Application Server and the CVP
Voice Browser
SDDSN machines should have Microsoft Windows 2000 pre-installed. These machines also must have the SNMP services, which is no longer loaded by default with SP3.
CSS Machine Node
Minimum
Recommended
Hardware
Recommended
Software
Cisco CCS 11500
WebNS 7.30
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Cisco CVP Software Release 3.0(0) Bill of Materials
Hardware options
Software options
Gateways
17xx
36xx
37xx
3825
3845
5350
*
5400 HPX
5850eRSC
*
The XM series is not supported.
IOS 12.3(11)T4
1
(Or later T. For example, IOS 12.3(11)T6)
IOS 12.3(11)T10 or later T
IOS 12.4(13) [supported as of CVP 3.0 SR 2]
IP PLUS software feature set
1. An upgrade to an IOS version that is not explicitly stated in this Hardware and System Software
Specification requires approval from CVP engineering.
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Cisco CVP Software Release 3.0(0) Bill of Materials
Hardware options
Software options
Gatekeepers
2xxx
3xxx
IOS 12.3(11)T3 or later T
IOS 12.3(11)T10 or later T
IOS 12.4(13) [supported as of CVP 3.0 SR 2]
IP/H323 Software feature set
IPCC
IPCC versions that are compatible with CVP
3.0
Additional
Information
6.0
7.0 SR3 [supported as of CVP 3.0 SR2]
Note: All versions must be installed with the latest Service Release
If Cisco CallManager is to be part of the configuration, refer to the CallManager table for version requirements.
Cisco CallManager versions that are compatible with CVP
3.0
Cisco CallManager
CCM 4.0 (for IPCC version 6.0)
CCM 4.1(3) [supported as of CVP3.0 SR2]
7