A Study on Synergic Quality Management
in Bags Enterprise Supply Chain
Ming-li Zhang 1, Li-xia Lei 1
1
Department of Economics and Management, YanShan University, QingHuangDao, China
(lajiaojessica@163.com)
Abstract - It is estimated that china’s bags production
accounted for 50% of world production. Although the
numbers of bags production is very large, but mainly occupy
the low-end market, take little occupation of the high-end
market, the main reason for this phenomenon is bags quality
problems. Due to the particularity of the luggage industry, it
requires more coordination and cooperation between the
enterprises of the supply chain. This paper takes research of
bags supply chain quality control mechanisms by supply
chain collaboration principles method. In addition, the
paper also analyzes common quality problems in bags
production, put forward bags supply chain collaborative
quality control mechanism and operation method.
Keywords - Supply chain, Collaborative quality
management, Bags enterprise, Quality defects, Control
mechanisms
I. INTRODUCTION
In the supply chain environment, many companies
and their partners (including suppliers, distributors,
logistics providers, ISP, etc.) became more closely linked,
which makes people realize that competitive advantage is
not just a simple product quality and process quality, but
the overall quality control of the whole supply chain
system[1]. As a result, focus of quality management
research transferred from a single enterprise to the supply
chain. At present, China bags have been exported to more
than 200 countries and regions. It is estimated that the
total output of bags about 50% of world production.
Although the numbers of bags production is very large,
but mainly occupy the low-end market, take little
occupation of the high-end market, the main reason for
this phenomenon is bags quality problems. We have no
specific quality standards for bags in our country. This
paper aims to complete bags enterprise supply chain
collaborative quality management, and then completed the
quality control of goods production, just by building a
supply chain collaborative model of quality management.
II. METHODOLOGY
A. Concept of Supply Chain Collaboration
The concept of supply chain collaboration (SCC)
proposed by the consulting industry and academia in the
mid-1990s. But the idea of SCC has been generated in
1989. In 1989, Stevens proposed a four-stage model of
integrated supply chain, which including: Infrastructure
construction - Integration of functions - integration within
the company - integration outside the company. Overall,
supply chain collaboration means that “To achieve the
overall objective of the supply chain, supply chain
companies jointly developed the plan, implementation
strategy and operating rules, and mutually agreed to bear
the relevant responsibilities so that the enterprises of the
supply chain can move forward together”. It is worth
noting that the supply chain collaboration is not just a set
of technologies (such as CPFR), it also contains much
more complex ideas and skills[2]. Supply chain
collaboration beyond the extent between enterprise and
suppliers or their customers, it also includes the
collaborative planning, forecasting, distribution, product
design and other areas of tactical joint decision-making.
B. Requirements of Synergic Quality Management in
Supply chain
In accordance with the elements of supply chain
collaboration, synergic quality management in supply
chain including the collaboration of quality concept,
collaboration of quality assurance ability, collaboration of
quality information, collaboration of quality organization,
collaboration of quality standards.
(1)Quality concept collaboration. Quality concept is
the views and opinions formed in the companies’ quality
management activities[3]. Collaborative quality management concept is the basis of the decision of supply chain
quality management.
(2)Quality assurance ability collaboration. Supply
chain quality assurance capabilities including the ability
to develop and design new products, ability of quality
control, ability of quality improvement, ability to respond
to market demand and customer expectations,
organizational learning capability[4].
(3)Quality information collaboration. Collaboration
of quality information refers to that making the scattered
quality information and quality knowledge integrated to
eliminate the "islands of information" of supply chain[5].
(4)Quality organization collaboration. Organization
of supply chain collaborative quality management must
focus on core business, to support the core businesses
and suppliers, vendors’ dynamic alliance, and to create
value for end users.
(5)Quality standards collaboration. Collaboration of
quality standards includes: ① Technical standards
collaboration;②Management standards collaboration;③
Performance standards collaboration[6].
III. RESULTS
A. Analysis of Quality Defects in Bags enterprise Supply
Chain
In accordance with the luggage industry terminology,
as well as the industry's long-term conventional concept
of the quality defects，defects of bags products can be
summarized from the product design, materials
accessories, technical operation, sewing, assembly ways.
Quality Defects in bags enterprise supply chain include
the following aspects:
(1) Bags quality defects caused by material defects.
①Fabric defects. Fabric defects including scratch fabric,
the fabric material information is not true, the fabric
lining of non-compliance. ②Hardware material defects.
Hardware material defects includes Hardware injured,
hardware uneven color, hardware scratches, hardware
burnt metal pinholes, hardware plating, the appearance of
a pinhole-like pits, metal parts from leather, foam coating,
leakage plating, oxidation spots. ③ Other accessories
quality defects, such as lines, machines and other issues
(2)Bags quality defects caused by unreasonable
operation. ①Defects on the appearance and operation:
Poor shape, the structure is irrational, package is not
correct, the length dimensions out of tolerance, the
product weight exceeds the standard specified target, box
suture gap deformation box, ox collapse, uneven surface.
②Defects on the metal parts and assembly: Asymmetric
accessories, accessories loose, box lock failure, bubble
nails falling from the bags wheels falling down from the
bags, wheels damaged, the zipper is missing the chain
teeth, the zipper pull together the non-smooth standard;
Non-standard operations: Jumper off the assembly line ,
not straight stitch, stitch length is too large, exposed
thread, left edging blank, dental sub-line exposure, poor
corrosion resistance, zipper flat tensile strength.
B. Synergic Quality Management Model in bags
enterprise Supply Chain
According to the problems of bags enterprise supply
chain quality control, Synergic quality management
model in bags enterprise supply chain should include the
following characteristics:
(1)Use agent technology to improve the system's
intelligence, applicability. This system is a collection of
multi-Agent, including the plan agent, coordinating agent,
sales agent, purchasing agent, producing agent, inventory
agent, financial agent[7].
(2) Providing the optimization and decision support,
and building partnerships with upstream and downstream
enterprises to achieve information sharing and business
integration, to achieve synergistic operation[8]. This model
require to cover all the key supply chain processes,
including the master production schedule(MPS), Material
Requirements Planning (MRP), the procurement plan,
subcontractor plans.
In accordance with the above requirements, proposed
synergic quality management model in bags enterprise
supply chain shown in figure 1.
Suppliers
Supplier
Collaborative decisioncustomer
quality
making
quality
manage- Collaborative Forecasting
feedback
ment
Collaborative production
platform
arrangements
platform
Upstream
customers
downstream
Integration
Information Financial
system
system
Coordination and
decision
Foreign
trade
system
Other
systems
Fig. 1. Synergic quality management model in bags enterprise supply
chain
During the model operation, you need to pay
attention to the following aspects:
(1) WWW Service
WWW service for the supply chain is a typical threetier structure, divided into customer service, supplier
service two modules, allowing customers and suppliers to
have access to supply chain system through the Internet,
including registration, order generation, tracking orders
for the implementation of the situation and forecasting
information maintenance, and inventory information[9].
(2) System Management
System management subsystem used to maintain the
system operation parameters and the underlying data set
forecast parameters, customers / suppliers / institutions /
warehouse / materials / personnel information such as
password management, workflow process, which uses
typical C / S structure[10].
(3) Task Execution Management
Task execution management includes storage task
execution and inventory management, payment and
collection of task execution and financial management,
production task execution and production management,
purchasing task execution and procurement management.
It is also typical C / S structure.
(4) Coordination and Decision Center
Coordination and decision center includes the plan
agent, coordinating agent, sales agent, purchasing agent,
producing agent, inventory agent, and financial agent
composed of orders (sales orders, purchase orders).
C. Other Recommendations
(1)Core enterprise should be more stronger and
excellent: Building supply chain management capacity
Core enterprise plays an important role in mutualism
supply chain, it is the organizers and managers of the
supply chain, it is also a supply chain innovator in
collaborative system change, planners, promoters[11].
Therefore, we should vigorously develop the core
enterprise in bags industry. To focus on the cultivation of
core competitiveness, make the core enterprise become
stronger and excellent. Core enterprise should focus on
supply chain management, capacity building, so that
enterprises can be armed with a powerful resource
strength, market influence, coordination and management
ability, social responsibility and innovative ability. It also
includes a strong quality control capabilities and some
market influence. Ultimately, the core enterprise supply
chain management needs to promote the development of
associated companies, to develop a symbiotic relationship
with the affiliated companies, to ensure the quality control
capabilities of the entire supply chain.
(2) Technical support of supply chain collaboration:
technology standardization of the bags production
At present, Standardized production technology of
bags products, which can be seen as an important
technical support foe the enterprises and their suppliers to
carry out supply chain collaboration, and it also can be
seen as an important driving force for supply chain
collaboration.
First, Standardized production technology of bags
products encourage more suppliers to participate in
quality management of the supply chain collaboration.
Standardized production technology provide suppliers for
simple, easy to learn, operational bags production
technology and operating procedures, which will make
suppliers providers luggage materials that meet market
quality requirements. These measures will help overcome
the short-term difficult in bags quality barriers.
Now we facing the situation that a large number of
bags material supplied every year, but the quality are
generally low. It is necessary for guiding the suppliers
actively involved in the supply chain collaboration to
produce bags products with higher-quality. During these
processes, we should take technology standardization of
the bags production as the measures, Use the role of the
core enterprise and supplier of specialized cooperative
organizations well. At the same time, we should build
organizational forms like "Core business + bags suppliers
+ standardized production base" and make it an effective
vehicle for the development of the luggage industry
standardized production.
IV. DISCUSSION
It can be seen from the paper's findings that you
should pay attention to the following aspects when you
implement the bags enterprise supply chain collaborative
quality control mechanism:
(1)Bags supply chain quality problems mainly come
from Suppliers’ product defects, non-standard production
process and problems of physical and chemical properties.
(2) During the operation of synergic quality
management model in bags enterprise supply chain, bags
enterprise need to deal with WWW Service, System
Management, Task Execution Management; Coordination
and Decision Center.
(3)In order to improve supply chain collaborative
quality control. Bags industrial clusters should build
supply chain management capacity and provide technical
support of supply chain collaboration.
V. CONCLUSION
Supply chain system’s integrity and efficiency related
to the level of the competitiveness of enterprises. Synergic
quality management model in bags enterprise supply
chain solve the existing problems in the quality control of
bags business supply chain, and effectively integrate the
procurement, sales, internal management. This paper use
the idea of collaborative supply chain management to
reorganization the company’s internal production and
management processes and provide efficient service to
customers, which will make the bags companies directly
facing the Business Process Management and improve the
ability of providing service. This paper put forward bags
supply chain collaborative quality control mechanism and
operation method, which will be useful for improving the
quality control of the bags enterprise supply chain.
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