Business Leadership Review Fill in the blanks ----Chapter 3 1. Set standards of “good” and “bad” as opposed to “right” and “wrong.” ____________ 2. What is accepted as good and right in the context of the governing moral code? ________ 3. Greatest good to the greatest number of people. _____________________ 4. Primary commitment is to one’s long-term self-interests. ___________________ 5. Respects and protects the fundamental rights of all people. _______________ 6. Fair and impartial treatment of people according to legal rules and standards. __________ 7. Ethical behavior is always determined by cultural context. ______________________ 8. Behavior that is unacceptable in one’s home environment should not be acceptable anywhere else. ________________________ 9. Expose misdeeds of others to preserve ethical standards protect against wasteful, harmful or illegal acts. ______________________ 10. Management’s only responsibility is to maximize profits. _____________________ 11. Management must be concerned for the broader social welfare, not just profits. ________ Fill in the blanks -- Chapter 4 1. Gives it an advantage over them in the marketplace. __________________ 2. Organizations, groups, and persons with whom an organization interacts and conducts business. ___________________ 3. Purchase the organization’s goods or utilize its services. _________________ 4. Persons and groups within an organization who depend on the results of others' work to do their own jobs. _________________________ 5. Establishes and maintains high standards of customer service in order to strategically build lasting relationships with and add value to customers. ___________________ 6. The strategic management of all operations relating to an organization’s resource suppliers. ______________________ 7. List and define Crosby’s “four absolutes” of management for total quality control Chapter 5 Fill in the blanks 1. Require major capital commitments but create rights of ownership and control over foreign operations. __________________________ 2. A business with extensive international operations in more than one foreign country. ____________________ 3. Illegal practices that further one’s business interests. ________________ 4. Employing workers at low wages for long hours and in poor working conditions. _______ 5. Full-time employment of children for work otherwise done by adults. ._______ 6. Meeting current needs without compromising future needs. ._______ 7. The shared set of beliefs, values, and patterns of behavior common to a group of people. ______ 8. Confusion and discomfort a person experiences in an unfamiliar culture. _______ 9. Tendency to consider one’s own culture as superior to others. _______ Chapter 6 Fill in the blanks 1. Risk-taking individuals who take actions to pursue opportunities and situations others may fail to recognize or may view as problems or threats. 2. Ones with 100 or fewer employees. Independently owned and operated. 3. Where a business owner sells to another person the right to operate the same business in another location, under the original owner’s business name and guidance. 4. The entrepreneur struggles to get the new venture established and survive long enough to test the viability of the underlying business model in the marketplace. 5. The business model begins to work well, growth is experienced, and the complexity of managing the business operation expands significantly. 6. The entrepreneur experiences the advantages of market success and financial stability, while also facing continuing management challenges of remaining competitive in a changing environment. 7. An individual or a married couple pursuing business for a profit. The business owner is personally liable for business debts and claims. 8. When two or more people agree to contribute resources to start and operate a business together. Business partners agree on the contribution of resources and skills to the new venture, and on the sharing of profits and losses. 9. In a ________________, the partners share management responsibilities. 10. A general partner manages the business and one or more “limited” partners do not participate in day-to-day management of the business. 11. Legal entity that exists separate from its owners. This separates the owners from personal liability and gives the firm a life of its own beyond that of its owners. 12. Involves going into debt by borrowing money from another person, a bank, or financial institution and repaying it over time with interest. 13. Exchanging ownership shares in the business to outsiders in return for outside investment monies. 14. Companies that pool capital and make investments in new ventures in return for an equity stake in the business. 15. A wealthy individual who is willing to invest a portion of this wealth in return for equity in a new venture 16. Entrepreneurial behavior displayed by people or subunits operating within large organizations. 17. Some large organizations create small subunits in which teams are allowed to work together in a unique setting that is highly creative and free of the operating restrictions of the larger parent organization. 18. A special facility that offers space, a variety of shared administrative services, and management advice to help small businesses get started. Chapter 12 Fill in the blanks 1. ___________________refers to the economic value of people with job-relevant abilities, knowledge, experience, ideas, energies, and commitments. 2. ________________________is the process of attracting, developing, and maintaining a talented and energetic workforce. 3. ________________________qualifications are criteria for employment that can be clearly justified as being related to a person’s capacity to perform a job. 4. _____________occurs when people experience conduct or language of a sexual nature that affects his/her employment situation. 5. ____________ is the orderly study of job facts to determine what is done, when, where, how, why, and by whom in existing jobs or potential new jobs. 6. ________________ is a set of activities designed to attract a qualified pool of job applicants to an organization. 7. __________________ is the process of influencing the expectations, behaviour, and attitudes of new employees in a manner considered desirable by the organization. 8. __________________ is a training device that offers opportunities for persons to spend time in different jobs and expand their range of job capabilities. 9. ________________________ is the process of formally assessing someone’s work accomplishments and providing feedback. 10. The term “___________________” deals with how people balance the demands of careers with demands of their personal and family needs. 11. _______________are organizations that deal with employers on behalf of the workers. 12. ________________________is the process of negotiating, administering, and interpreting labour contracts. Chapter 14 Fill in the blanks 1. A(n) __________ is a work outcome of positive value to an individual. 2. __________ are the unfulfilled physiological or psychological desires of an individual. 3. __________ plans distribute to some or all employees a portion of net profits earned by the organization during a stated performance period. 4. ______________human needs and how people with different needs may respond to different work situations. 5. _______________the forces within the individual that account for the level, direction and persistence of effort expended at work.