CSCC Error Resolution Guide
Cisco Service Contract Center
Cisco Service Contract Center
Error Resolution Guide
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Table of Contents
Introduction .................................................................................................................................................. 3
Tips for Resolving Common Errors ........................................................................................................... 5
General Quoting Errors .............................................................................................................................12
System Limitation Errors ..........................................................................................................................65
Requested Service Level Errors ..............................................................................................................68
Target Contract Errors ..............................................................................................................................74
Multiple Quote Upload Errors ...................................................................................................................82
Customer Profile Errors ............................................................................................................................87
Begin and End Date Errors .......................................................................................................................89
Export Compliance Errors ......................................................................................................................119
Service Validation Errors ........................................................................................................................121
Multi-National Errors ...............................................................................................................................124
Target Install Site Errors .........................................................................................................................126
Serial Number Errors...............................................................................................................................137
Product Service Level Errors .................................................................................................................169
Service Configuration Errors .................................................................................................................172
Add Minor to Major Errors ......................................................................................................................182
Invalid Information Errors .......................................................................................................................187
Pricing and Discounting Errors .............................................................................................................201
Enterprise SKU Invoicing Errors ............................................................................................................242
Takeover Errors .......................................................................................................................................244
Contract Management Errors .................................................................................................................253
Asset Management Errors ......................................................................................................................299
Contract Upload Manager Errors ...........................................................................................................306
Partner Opportunity Management Errors .............................................................................................331
Cross Functional Errors .........................................................................................................................345
Address Book Errors...............................................................................................................................372
Customer Advocacy Address Services (CAAS) Errors .......................................................................403
Software Subscription/IronPort Errors..................................................................................................407
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CSCC Error Resolution Guide
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Introduction
Searching: To search for keywords, press ‘Ctrl F’ on your keyboard, type in the word and press ‘Enter’. Navigate
through the document by clicking ‘Enter’ to view all instances of your search.
The CSCC Error Guide is a resource to help Cisco Service Contract Center users understand and resolve error
messages. While some errors can be resolved directly by the user and are not listed in this Error Guide, other
situations may require Cisco personnel for further assistance.
Please read through the directions below for a description of the Error Guide sections, and how to utilize the
information in this document.
Using the Error Guide
After navigating to the Error Details, you will find an error severity icon next to each line error. If you click on the
error severity icon, the Error Details Correction pop-up window opens showing a description of the error and
proposed fix. If the details listed do not provide enough information to resolve the error, click the ‘Error Guide’
hyperlink in the Additional Resources Related Links section to open the Error Guide. The table of contents page
in this Error Guide can direct you to the page with further explanation on the error.
Each error code section includes the description and cause of the error from the Error Details Pop-up page.
Further sections explain the reason for the validation, descriptions of data conditions that cause the error,
recommended resolution options, and a related error code if applicable.
General error resolution options
Every validation gives basic suggested instructions in the Error Detail Pop-up screen and more extensive
instructions in the Error Guide on how to resolve the error. As a last resort, users always have the option to
resolve an error line by deleting it from the quote and adding the line again or opening a support case for Cisco
personnel to further investigate it.
When can Cisco personnel help in error resolution?
Depending on the error, Cisco personnel might be able to resolve the error in ways other than those suggested in
the Error Instructions or the Error Guide:
A product, site or Bill To address with an invalid status could be updated in Cisco’s systems by Cisco
personnel to a valid status by overriding the error.
Depending on the error, Cisco personnel might be able to place the line in an Internally Validated status.
Such a line would be orderable if no further edits are made to it.
Errors which indicate a system error or corrupted data should be brought to the attention of Cisco
personnel for escalation.
Cisco will not be able to provide any special assistance for errors such as “Missing Install Site.” Users will simply
have to edit the Install Site. If there are problems with editing the install site, users are welcome to turn to Cisco
personnel for assistance.
For additional training on Error Management Best Practices, please click the following link: Best Practices for
Error Management Tip Sheet.
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CSCC Error Resolution Guide
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Error severities
The Error Guide does not list the severity of the validations since this can change over time depending on the
validation. In general, a validation with the severity of “Error” needs to be resolved before any further validations
can be performed. Once the “Error” severity validations are complete, the system performs a set of “Warning” and
“Informational” validations. At this point the user has all the errors for that line as well as a rough price. Clearing
these Warning level errors will make the line valid.
Error Guide sections
The “Error Description” section is the exact text which is displayed in the Error Details Pop-up screen.
The “Cause” section is to explain the reason why Cisco performs this particular check and how the error is
created. This section gives further descriptions of the types of data conditions that would cause the error.
The “Steps for Resolution” section describes the preferred resolution options for the user.
The “Related Error Code” section contains the related error code when there are different error codes for Partners
and Cisco Personnel.
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CSCC Error Resolution Guide
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Tips for Resolving Common Errors
This section provides a list of the most frequently occurring errors within Cisco Service
Contract Center for users and the steps to resolve them.
Common Errors:
SCMIS1001: Service Products Are Not Mapped
XXCSS_SCDC_...: Serial Number
XXCSS_QOT_SER_NOT_FOUND: Serial Number Not Found
XXCSS_QOT_SER_NO_ACCESS: No Access to Serial Number
SCSRV5001: SUSA Software Service Levels
XXCSS_QOT_ENDD_PAST: Service Level and End Date
XXCSS_QOT_INST_SITE_REQD : Missing Site
SCDAT9021: Minimum Duration
SCMIS1001: Service Products Are Not Mapped
Error Information
Description:
Cisco Service Contract Center will not accept a
minor line item as a major line item because it
is not mapped to a service.
Steps for Resolution
1. Open a case with Customer Service to associate the
card to the correct covered chassis (major item) in
Online Contract Management.
Additional Information
Cause:
A customer purchases a new card for a chassis
and wants to cover the card. The card is
uploaded as a major item, but an error occurs
because the card is not a major item mapped
to a service.
With some items, it is optional to associate them with the
major item because coverage is already assumed (e.g. power
supply cords, cables, faceplates). If these items appear on a
quote and are not identified with a major item, then they may
be deleted since it is assumed that they are already included
in the chassis and covered under the chassis. However,
cards should always be associated with a major item to be
covered under the item and not deleted. If a product has
reached its service end of life, then the service mapping will
have been removed and the service will no longer be applied
to your product. To discover which major and minor items
should be associated, open a case with Customer Service.
SCMIS1001
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XXCSS_SCDC_...: Serial Number
Error Information
Description:
Cisco Service Contract Center does not accept
unformatted or null serial numbers. The user
will receive an error with red hard stop errors
and will need to remove it from the quote.
Cause:
Null or incorrectly formatted serial numbers
causes errors and prevents the user from
ordering service for that item unless an
override is requested. When the correct serial
number is added, the original shipment
information will be used and the item can be
ordered. However, since the serial number
was changed, the system will recognize the
system as new coverage and not as a renewal.
Steps for Resolution
1. Delete the incorrect item and add the item again using
the correct serial number.
Additional Information
Serial numbers may contain leading characters that come
before the number (e.g. SS – 12345). These leading
characters should always be included as part of a serial
number (e.g. SS). Also, users may receive the
XXCSS_QOT_SER_NOT_FOUND error if serial numbers
from old products are used or if the product is no longer
covered under a Cisco service. If the serial number is from
old products, the user should open a case with Support to
have the item added to their records. For more information on
error XXCSS_QOT_SER_NOT_FOUND, please see below.
Related error: XXCSS_QOT_SER_NOT_FOUND
XXCSS_QOT_SER_NOT_FOUND: Serial Number Not Found
Error Information
Description:
The serial number / PAK number entered was
not found in the Cisco database and may be
invalid.
Steps for Resolution
1. If you entered the serial number / PAK number
manually or by cut-and-paste, ensure that it was
entered correctly.
2. If not, delete the current line and add a new line using
the correct serial number.
3. If the system pulled the serial number / PAK number
from an existing contract (as occurs when you Extend
Service Coverage on a contract), or if you have
verified the serial number / PAK number and the
problem persists, open a Support case for assistance.
Additional Information
To delete a line from a quote, use the 'Delete Line' function
from the Action drop-down menu on the Line Items and
Pricing or Error Details screen. To add a line, use the 'Add
Line' function from the Line Items and Pricing screen. See the
CSCC User Guide for details.
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XXCSS_QOT_SER_NO_ACCESS: No Access to Serial Number
Error Information
Description:
The serial number entered could not be found
on a contract associated with your user ID.
Cause:
This error occurs when your user ID is not
associated with the source contract. You can
register contracts owned by your organization
within CSCC, which associates them to your
user ID. (See the CSCC User Guide section
"Register Contracts" for details).
Steps for Resolution
1. If you entered the serial number manually or by cutand-paste, ensure that it was entered correctly.
2. If the system pulled the serial number from an existing
contract, register for the contract within CSCC. (See
the CSCC User Guide section "Register Contracts" for
details).
3. If you have verified the serial number and contract
access and the problem persists, the only option will
be to delete the line or escalate the case.
Additional Information
To delete a line from a quote, use the 'Delete Line' function
from the Action drop-down menu on the Line Items and
Pricing or Error Details screen.
XXCSS_QOT_DIST_NO_ACCESS: No Access to Serial Number
Error Information
Description:
The serial number entered could not be found
on a contract associated with your user ID.
Cause:
This error occurs when your user ID is not
associated with the source contract. You can
register contracts owned by your organization
within CSCC, which associates them to your
user ID. (See the "Registering Contracts"
section in the CSCC Distributor User Guide –
Contract Management for details).
Steps for Resolution
1. If you entered the serial number manually or by cutand-paste, ensure that it was entered correctly.
2. If the system pulled the serial number from an existing
contract, register for the contract within CSCC. (See
the "Registering Contracts" section in the CSCC
Distributor User Guide – Contract Management for
details).
3. If you have verified the serial number and contract
access and the problem persists, the only option will
be to delete the line or open a support case.
Additional Information
To delete a line from a quote, use the 'Delete Line' function
from the Action drop-down menu on the Line Items and
Pricing or Error Details screen in Standard Quoting or the
‘Delete Lines’ in the Lines dropdown menu in the Pricing and
Quoting screens in Quick Quoting.
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SCSRV5001: SUSA Software Service Levels
Error Information
Steps for Resolution
Description:
Secondary service coverage is not available
for this product.
Cause:
Some service coverage programs offer a
primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under the
primary service level. This error indicates that
the requested secondary service level is not
valid for the product. Secondary service is
optional and can be ordered on the parent or
the child lines.
1. Secondary service coverage is not available for the
product on this line.
2. See the Quoting Secondary Coverage section of the
CSCC User Guide for more information.
3. If you feel you have received this message in error,
open a Support case for assistance.
Related Error Codes
N/A
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XXCSS_QOT_ENDD_PAST: Service Level and End Date
Error Information
Description:
This error can appear under misleading
circumstances when an incorrect service level
is entered.
Cause:
This error can appear when a quote is created
and an incorrect service level is applied to an
added line item. Upon line creation, the
incorrect service level and related end date are
dropped by the system, and the Service Level
and End Date fields are left blank. The system
shows these error codes:
XXCSS_QOT_SL_REQD (Service
Level Required)
XXCSS_QOT_ENDD_PAST (End Date
Cannot be Earlier than Begin Date).
Steps for Resolution
1. When this error occurs, it may be due to an incorrect
service level, despite the error text.
2. If you receive this error, navigate to the Line Items &
Pricing screen to edit the service levels and end
dates.
3. Upon validation, these errors should be removed.
Additional Information
To modify a line on a quote, use the 'Edit Line' function from
the Action drop-down menu on the Line Items and Pricing or
Error Details screen. See the CSCC User Guide for details.
Related Errors:
XXCSS_QOT_ENDD_PAST
XXCSS_QOT_SL_REQD
The user does not recognize that the service
level was entered incorrectly because the error
states that the service level was missing. In
this situation, the user would try to re-enter the
same service level not realizing that the initial
service level entered was incorrect. Similarly,
the end date is not incorrect, but is instead
missing since the service level was never
accepted.
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XXCSS_QOT_INST_SITE_REQD: Missing Site
Error Information
Description:
This line requires valid Install Site information.
The Install Site provided is either UNKNOWN
or invalid.
Cause:
The Install Site that was entered or pulled from
the existing contract is either UNKNOWN or
was not found in the CSCC database. (Note
that some older contracts can contain invalid or
incomplete Install Site information.)
Steps for Resolution
1. Verify that you have entered the correct Install Site.
2. If not, correct your entry by creating or searching for a
new site ID
3. Revalidate the quote.
4. If you have entered the correct Install Site, or if you
have corrected your entry and the problem persists,
open a Support case for assistance.
Additional Information
See the CSCC User Guide section, Using Advanced Search
for instructions on searching for Install Sites. For instructions
on creating a new Install Site, see the User Guide section,
Creating a New Address.
XXCSS_QOT_INST_SITE_REQD: Missing Site
Error Information
Description:
This line requires valid Install Site information.
No Install Site was provided.
Steps for Resolution
1. Enter the correct Install Site.
2. Revalidate the quote.
3. If the problem persists, open a Support case for
assistance.
Cause:
The Install Site was not entered on the quote.
Additional Information
See the CSCC User Guide section, Using Advanced Search
for instructions on searching for Install Sites. For instructions
on creating a new Install Site, see the User Guide section,
Creating a New Address.
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SCDAT9021: Minimum Duration
Error Information
Description:
The Coverage End Date on the quote line
results in a coverage period that is less than
the minimum coverage period allowed for the
service level.
Cause:
Service coverage must be equal to or greater
than the standard minimum duration for the
service level on the quote line (typically 12
months).
Steps for Resolution
1. On the Error Details pop-up window, click the
Preferred Value toggle button to automatically set the
duration to 12 months
2. In rare cases where a valid business justification can
be provided, Cisco may grant an override to this error.
In these cases, follow the instructions provided in the
Error Details pop-up window.
Additional Information
SCDAT9021
In many situations, the system allows you to
set a duration of less than 12 months on a
piece of equipment one time only with no
intervention from Cisco. This allowance, which
is provided to enable you to align the end dates
of all lines on the contract, is permitted one
time for each piece of equipment while it
resides on a contract under your Global
Ultimate ID.
This one-time allowance does not apply in all
situations, however. The 12-month minimum
coverage duration is mandatory—that is, the
one-time allowance is not provided—in the
following quoting scenarios:
New Coverage (CSSP Partners): Quotes
for new coverage by Cisco Shared Support
Program Partners.
Takeovers: Any takeover quotes.
Renewal – One-Time Allowance Already
Used: Renewal quotes on equipment for
which the one-time allowance has already
been expended.
If you have encountered this SCDAT9021 error
condition, this means that either the one-time
exception has already been used for the piece
of equipment you are quoting or your quote
falls into one of these mandatory coverage
duration categories.
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General Quoting Errors
Error Code: XXCSS_QOT_BIL_TO_ID_REQD
Error Information
Steps for Resolution
1. Click the ‘Preferences’ hyperlink from any screen.
2. In the User Preferences, select a valid Bill To.
Description:
Bill To address required.
Cause:
To correctly price a quote or estimate, a valid
Bill To address needs to be entered. Only
Cisco personnel are allowed to create and
estimate without a Bill To address. In such
case only list price will be displayed.
Related Error Codes
N/A
Not having a Bill To address set up in User
Preferences would cause new quotes to not
have a Bill To address. This is a rare
occurrence.
Error Code: XXCSS_QOT_BIL_HDR_INVL
Error Information
Steps for Resolution
Description:
The quote Bill To ID is not one in your list of
eligible Bill To addresses.
1. Verify if the Bill To address is correct.
2. Use the Bill To selector to change the Bill To address.
3. Or self register to a contract which has the same Bill
To address as the quote header to put it into your list
of available bill to addresses.
Cause:
This error indicates that the Bill To address on
the quote does not appear to be on a contract
that you have access to.
A Bill To address which the system selected
could have been pulled from a user preference
or contract which was not in the list of Bill To
addresses normally available to you.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_BIL_TO_ID_NTFD
Error Information
Steps for Resolution
Description:
The Bill To entered was not found.
1. Please verify the Bill To address.
2. Use the Bill To selector to change the Bill To address.
3. Or self-register to a contract which has the same Bill
To address as the quote header to put it into your list
of available bill to addresses.
Cause:
This validation ensures that only valid Bill To
IDs are entered. The Bill To ID entered was not
found in our records.
Related Error Codes
N/A
Error Code: XXCSS_QOT_BIL_TO_ID_INACT
Error Information
Steps for Resolution
Description:
The Bill-to-ID specified for the quote is Inactive.
Cause:
A Bill To address can be terminated at the
user's request because it is no longer the
preferred Bill To address. A move of the user's
accounting office or a company name change
might cause such a request. The Bill To
address could have been placed on Hold
status for various reasons such as special
monitoring, pending credit checks, routine
reviews, etc.
1. If your organization has multiple Bill To IDs, verify that
the Bill To ID you have specified is correct.
2. If the Bill To ID you entered is not correct, navigate to
the Quote Summary Details screen and change the
Bill To ID, and revalidate the quote.
3. If these options are not possible, open a Support case
for assistance.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_TAXABILITY_ERR
Error Information
Steps for Resolution
Description:
A taxability value is required to be selected
from the dropdown for US and Canada ONLY.
1. Select Resale from the Taxability dropdown on the
Quoting screen in Quick quoting or the Quote
Summary Details screen in Standard quoting
2. Revalidate the quote.
3. If this is does not resolve the issue, open a Support
case for assistance.
Cause:
A taxability value was not selected on the
quote and is required for US and Canada
ONLY.
The value options are Internal Use, Resale, or
State/Federal or Direct Pay Permit Exceptions.
For Distribution, Resale must be selected and
can be done from the Quoting screen in Quick
quoting or the Quote Summary Details screen
in Standard Quoting.
Related Error Codes
N/A
Error Code: XXCSS_QOT_COMMON_BEGIN
Error Information
Description:
A quote for a service level change on an
existing contract or Takeover of an existing
contract cannot retain the source contract
number unless the Coverage Begin Date is the
same for all lines on the contract.
Cause:
To quote a service level change that retains the
existing contract number, the Coverage Begin
Date must be the same for all lines on the
contract.
Steps for Resolution
1. If possible, set a common Begin Date for all lines from
this contract or re-set the target contract field to NEW.
2. Revalidate the quote.
3. If this is not possible or does not resolve the issue,
open a Support case for assistance.
4. For detailed information, see the section "Service
Level Change with the Same Contract Number" in the
CSCC User Guide.
Additional Information
For quotes that encounter this error while in Order Failed
Submission status: In the Preferences section of the Quote
Summary Details screen, there is a checkbox labeled “Retain
Same Contract # for Service Level Change”. This checkbox is
active when the quote is in Order Failed Submission status.
Un-checking this checkbox will automatically change the
target contract number to NEW for all lines where there is a
service level change and the source and target contract
numbers are the same. This provides an easy way for all
these lines to be edited.
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Error Code: XXCSS_QOT_BEGIN_IN_FUTURE
Error Information
Description:
A quote for a service level change on an
existing contract cannot be ordered with a
Coverage Begin Date later than today’s date.
Cause:
To order a quote for a service level change that
retains the existing contract number, the
Coverage Begin Date must be today's date, or
earlier.
Steps for Resolution
1. If possible, either wait until the Begin Date and
revalidate the quote, or enter a Begin Date that is
today’s date or earlier, and revalidate the quote.
2. Otherwise, open a Support case for assistance. (For
detailed information, see the section "Service Level
Change with the Same Contract Number" in the
CSCC User Guide.)
Additional Information
For quotes that encounter this error while in Order Failed
Submission status: In the Preferences section of the Quote
Summary Details screen, there is a checkbox labeled “Retain
Same Contract # for Service Level Change”. This checkbox is
active when the quote is in Order Failed Submission status.
Un-checking this checkbox will automatically change the
target contract number to NEW for all lines where there is a
service level change and the source and target contract
numbers are the same. This provides an easy way for all
these lines to be edited.
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Error Code: XXCSS_QOT_BID_DIFF_CR_LINE
Error Information
Steps for Resolution
Description:
This item has a different Bill-to ID and service
level from the original contract, and the
service duration overlaps with the duration of
the original contract.
1. If this is a service downgrade, you can ensure that a credit
is applied by using the Bill-to ID from the original contract.
2. You can also prevent the credit/debit situation by retaining
the original service level or setting the Coverage Begin
Date to the original End Date plus 1 day, or later.
This is an informational message to inform
you that, because you are quoting under a
different Bill-to ID, any credit or debit resulting
from the change in service level and
overlapping coverage dates will not be
applied.
Additional Information
A mid-term service level change occurs when you attempt to
change the existing level of service for a covered product or
entire contract before the existing contract has reached its
defined end date.
An Alternate Bill To ID quote occurs when the quote Bill To ID
and source contract Bill To ID are different but associated to
the same Global Ultimate. (For more information, see the
CSCC User Guide and the Takeovers Job Aid.)
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Error Code: XXCSS_QOT_COMP_CHK_HDR
Error Information
Description:
Validation on this quote has halted because at
least one line is missing one or more of the
following key attributes:
Serial Number
Service Level
Installed-At Site ID
Target Contract
Begin Date
End Date
If you clicked "Save" or "Validate and Save,"
the quote has been saved, but validation on
these lines cannot proceed until you provide
the missing information.
Steps for Resolution
1.
2.
3.
4.
Navigate to the Error Details page.
Filter for Error Type "0-Missing Data".
Provide the missing data indicated by the error(s).
Revalidate the quote.
Related Error Codes
N/A
Cause:
This validation checks to see if key fields are
null on the quote and asks the user to fix them
before proceeding with validations.
Navigate to the Error Details page, filter for
Error Type "0-Missing Data", provide the
missing data indicated by the error(s), then
revalidate the quote.
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Error Code: XXCSS_QOT_COT_DATE_NO_MTCH
Error Information
Steps for Resolution
Description:
A co-termination date has either been set on
the quote, or was previously set for this
contract. However, the system cannot allow
this date because of minimum coverage
duration requirements.
1. No action is required.
2. If you would like to co-terminate the items on the
quote, you will need to adjust the end dates in
compliance with the 12-month minimum coverage
duration requirement.
Related Error Codes
Cause:
To help you manage renewals of contracts, you
can set a co-term day and month either on a
quote, or on a contract. The system will then try
to match the end date for all lines on the quote
to that co-term day and month so that all the
equipment expires at the same time. There is
no requirement that the end date has to match
the co-term day and month, but the system will
set it to match if it can be done without violating
any other validations.
N/A
This error condition indicates that the system
cannot match the co-term day and month
because doing so will violate minimum
coverage duration requirements.
Error Code: XXCSS_QOT_COT_END_DATE_DURN
Error Information
Steps for Resolution
Description:
The End Date calculated was based on the
contract's co-term month and day and its
duration is greater than the duration in your
Quote Preferences.
Cause:
This error indicates that Cisco calculated
duration of the line exceeds the quote
preference duration. When no end date is
specified, the system will calculate and end
date to match the co-term day and month. If
this calculation exceeds the quote duration
preference the user is informed.
1. No action is required.
2. You should verify the End Date and adjust the end
date if necessary.
3. If the user is not in agreement with renewal periods
longer than the quote preference, the end date can be
edited on the line.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_CUST_NUM_INACT
Error Information
Steps for Resolution
Description:
The Customer Number specified for the quote
is Inactive.
Cause:
The current status of the Customer Number
specified for this quote is Inactive. Customer
Numbers are associated with Bill To IDs. If
your organization has multiple Bill To IDs,
changing the Bill To ID on the quote could clear
the error.
1. Verify that the Bill To ID you have specified is correct,
and if not, change the Bill To ID and revalidate the
quote.
2. If these options are not possible, open a Support case
for assistance.
Related Error Codes
N/A
Error Code: XXCSS_QOT_ENDD_PAST
Error Information
Description:
The Coverage End Date entered is in the
past.
Steps for Resolution
1. Modify the End Date so that it is in the future and
extends the coverage period beyond the minimum
allowed (usually one year).
2. If this is not possible or does not resolve the issue,
open a case with Support.
Additional Information
To modify a line on a quote, use the 'Edit Line' function from
the Action drop-down menu on the Line Items and Pricing or
Error Details screen. See the CSCC User Guide for details.
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Error Code: XXCSS_QOT_ENDD_CHLD_PRNT
Error Information
Steps for Resolution
Description:
The Coverage End Dates entered for the
major- and minor-line products must be the
same date.
Cause:
Different Coverage End Dates have been
entered for the major- and minor-line products
in this configuration.
1. Modify the end date(s) for either the minor- or the
major-line product, then revalidate the quote.
2. If the problem persists, open a Support case for
assistance.
Related Error Codes
N/A
The end date of minor lines should match the
end date of the major line unless the minor line
has reached a Last Date of Support. This error
indicates that a minor line's end date exceeds
the major line. This typically happens because
of an incorrect handling during a move or
addition of a minor line.
Error Code: XXCSS_QOT_VALID_ERATE_DEAL_ID
Error Information
Description:
A Valid Deal ID with an eRate Promotional
Code is Required
Cause:
The quote contains new service coverage
under the Service Level SW. The addition of
new SW services to a service contract by nonCisco users is only allowed under the US
Public Sector eRate Program, a special US
Federal program that provides network
connectivity to K–12 schools. These quotes,
when submitted for order by a non-Cisco user,
require Cisco management approval and a
valid Deal ID with associated eRate
promotional code.
Steps for Resolution
1. If you are involved in the eRate program and intended
to include the SW service level on the quote, contact
your Cisco Service Sales representative. Your Cisco
representative will work with you to obtain the
necessary eRate Deal ID.
2. If you are not involved in the eRate program and
would still like to quote new SW services, open a case
with Cisco Support for assistance.
3. If you did not intend to include the SW service level on
your quote, change the service level as desired and
continue.
Related Error Codes
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Error Code: XXCSS_QOT_ERATE_DEAL_ID_REQD
Error Information
Description:
The quote contains an SW Service level and
requires a valid Deal ID with an eRate
Promotion Code.
Steps for Resolution
This error is informational only. No action is required.
Cause:
The quote contains new service coverage
under the Service Level SW. The addition of
new SW services to a service contract by nonCisco users is only allowed under the US
Public Sector eRate Program, a special US
Federal program that provides network
connectivity to K–12 schools. These quotes,
when submitted for order by a non-Cisco user,
require Cisco management approval and a
valid Deal ID with associated eRate
promotional code. A valid eRate Deal ID can
be provided by your Cisco Service Sales
representative.
Related Error Codes
Error Code: XXCSS_QOT_FULL_VALIDATION
Error Information
Description:
This quote has passed all Basic Validations but
Full Validations need to be run before the
quote can be ordered.
Steps for Resolution
1. Please 'Validate & Save' the quote.
Cause:
Full validations will re-validate all lines to
minimize submission errors when you order
your quote. Users can only perform full
validation once Basic Validations have passed.
Basic Validation checks for errors, missing
data,
Related Error Codes
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Error Code: XXCSS_QOT_ERR_IB_SYNC
Error Information
Description:
The quoted line configuration did not match the
actual configuration in our records.
Steps for Resolution
1. Please verify that you have submitted the desired line
configuration. If you would like to proceed with your
current line configuration, open a support case to
ensure that our records are updated correctly.
Cause:
The discrepancy between the quoted line
configuration and the Install Base must be fixed
before proceeding with the quote.
Related Error Codes
Error Code: XXCSS_QOT_IB_SYNC
Error Information
Description:
The quoted line configuration did not match the
actual configuration in our records. The system
has synced the line configuration and adjusted
it using the actual configuration in our records.
Steps for Resolution
1. Please verify the adjusted lines as the quote now has
the most recent data from our records, and revalidate
the quote to resolve this error. If you would like to
revert back to the original line configuration, use the
available Link/Delink Templates to adjust the
configuration in our records.
Cause:
The line configuration on the quote did not
match with the configuration in the Install Base.
This configuration discrepancy will cause the
quote to fail conversion, so the system has
updated the quote with the latest configuration
from the Install Base.
Related Error Codes
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Error Code: XXCSS_QOT_NSTD_LRG_DISC
Error Information
Steps for Resolution
Description:
This line has a discount which exceeds
standard discount making it eligible for special
tracking.
Cause:
Customer discounts are set in their customer
profiles. To monitor when discounts are given
which exceed the standard customer profile
discounts, the quote is marked as NonStandard. This error indicates the reason for
the quote being non-standard. The quote line
contains discounts in excess of standard
discounts.
1. No action is required.
Related Error Codes
N/A
Error Code: XXCSS_QOT_NSTD_LRG_QAMT
Error Information
Steps for Resolution
Description:
This quote has a total net amount making it
eligible for special tracking.
Cause:
To monitor large quotes, the quote is marked
as Non-Standard. This error indicates the
reason for the quote being non-standard. The
quote is a large quote in excess of a certain
threshold.
1. No action is required.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_NSTD_LRG_DISCH
Error Information
Steps for Resolution
Description:
This quote has lines which have a discount that
exceeds standard discounts making it eligible
for special tracking.
Cause:
Customer discounts are set in their customer
profiles. To monitor when discounts are given
which exceed the standard customer profile
discounts, the quote is marked as NonStandard. This error indicates the reason for
the quote being non-standard. The quote
contains discounts in excess of standard
discounts.
1. No action is required.
Related Error Codes
N/A
Error Code: XXCSS_QOT_NS_ADSV_SHEL_ADD
Error Information
Steps for Resolution
Description:
This quote contains an Advanced Services
Service Level making it eligible for special
tracking.
Cause:
To monitor Advanced Services project quotes,
the quote is marked as Non-Standard. This
error indicates the reason for the quote being
non-standard. The quote contains Advanced
Services project service levels.
1. No action is required.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_NS_ADSV_SHEL_V
Error Information
Steps for Resolution
Description:
This line contains an Advanced Services
Service Level making it eligible for special
tracking.
Cause:
To monitor Advanced Services project quotes,
the quote is marked as Non-Standard. This
error indicates the reason for the quote being
non-standard. The quote line contains
Advanced Services project service levels.
1. No action is required.
Related Error Codes
N/A
Error Code: XXCSS_QOT_NS_ADSV_EQP_ADD
Error Information
Steps for Resolution
Description:
This quote contains Advanced Services
equipment Service Level making it eligible for
special tracking.
Cause:
To monitor Advanced Services equipment
quotes, the quote is marked as Non-Standard.
This error indicates the reason for the quote
being non-standard. The quote contains
Advanced Services equipment service levels.
1. No action is required.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_NS_ADV_SVCS_EQP_V
Error Information
Steps for Resolution
Description:
This line contains Advanced Services
equipment Service Level making it eligible for
special tracking.
Cause:
To monitor Advanced Services equipment
quotes, the quote is marked as Non-Standard.
This error indicates the reason for the quote
being non-standard. The quote line contains
Advanced Services equipment service levels.
1. No action is required.
Related Error Codes
N/A
Error Code: XXCSS_QOT_MIN_DUR_NOT_MET
Error Information
Description:
This quote contains one or more lines where
the coverage duration is less than the minimum
duration of 12 months that is typically required.
However, this error is being automatically
overridden for a limited set of quote types
including quotes for Advanced Services and
Remote Operations Services, among others.
Steps for Resolution
No action is required.
Related Error Codes
N/A
Cause:
The coverage duration on the quote is less
than 12 months, but this is not an error
condition in this case because the type of
quote is not required to meet the 12-month
minimum duration requirement. This is an
information-only message.
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Error Code: XXCSS_QOT_ORDER_FAILED_STATUS
Error Information
Steps for Resolution
Description:
The Cancel Order Submission function is not
available or cannot be performed for the
quote(s) or the Order Submission ID provided.
1. Ensure the quote(s) you have selected have the
following attributes:
They belong to the same Order Submission ID.
You can retrieve this information from the Order
Failed Submission email.
The quote(s) are not single quote order
submissions.
They are in either ‘Order Failed Submission’ or
‘Order in Progress’ status.
2. After ensuring the selected quotes have the attributes
listed above, select ‘Cancel Order Submission’ from
the Action drop down.
3. If you are entering the Order Submission ID into the
Cancel Order Submission pop-up window, reference
your Order Failed Submission email for the correct
Order Submission ID.
4. If the problem persists and you cannot perform Cancel
Order Submission on the desired quote(s), you can
either:
Resolve, revalidate and resubmit the individual
quote(s) that failed ordering validations.
Contact Cisco Support for further assistance.
Cause:
The Cancel Order Submission function may
have been performed in one of the following
scenarios:
On a single quote order submission
On a multiple quote order submission
that did not contain a quote in either
‘Order Failed Submission’ or ‘Order in
Progress’ status.
On quotes that do not belong to the
same Order Submission ID.
OR
The Order Submission ID entered in the
Cancel Order Submission pop-up window is
invalid.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_PR_BID_REQD_SS
Error Information
Steps for Resolution
Description:
Bill to is required to price SIS98 or
SMARTspares.
1. Please enter a Bill To address
2. Alternatively, you can change the service level on the
line.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco Staff for
assistance.
Cause:
For some service levels a Bill To address is
required in order to price the line. For theses
service levels not even a list price can be given
with a missing Bill To address.
This error indicates that the line has a service
level that can't be priced because of a missing
Bill To address.
Related Error Codes
N/A
Error Code: XXCSS_QOT_PR_NEG_PRIC_LINE
Error Information
Description:
This line has a net negative Price (the credit
exceeds the price of the service).
Cause:
A line with a net negative price can occur when
a change in service (such as a mid-term
service level change) results in a credit larger
than the service price. A line with a net
negative price cannot be ordered.
Steps for Resolution
1. Modify either the service level or the coverage dates
or both until the price turns positive.
2. Validate again to remove the error.
3. If this is not possible or does not resolve the issue,
open a Support case for assistance.
Additional Information
To modify a line on a quote, use the 'Edit Line' function from
the Action drop-down menu on the Line Items and Pricing or
Error Details screen. See the CSCC User Guide for details.
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Error Code: XXCSS_QOT_ORD_LINE_DUPL
Error Information
Description:
There are lines on this quote which are
duplicated on quotes in order processing.
Cause:
The same piece of equipment can be on
several quotes. Typically this is to perform
What-If scenarios by adjusting various price
impacting attributes. To prevent multiple
quotes from being ordered with the same
equipment, and creating possible duplicate
coverage situations, quotes are stopped upon
ordering if they contain the same piece of
equipment as a quote which is currently in
the order process. Once that quote
completes the order process, validations can
be run on un-ordered quotes to determine if
the processed quote created a coverage
conflict.
This error indicates that there is a quote in
the ordering process which has at least one
of the same lines as this quote.
Steps for Resolution
1. To fix this error and order the quote, you must delete
this line. (See Additional Information.)
2. Alternatively, you can wait until the quote on which the
line is duplicated has completed the ordering process.
3. If these options are not possible or do not fix the error,
open a Support case for assistance.
Additional Information
You can also delete a line from a quote using the 'Delete'
function on the Action drop-down menu on either the ‘Line
Items and Pricing’ or the ‘Error Details’ screen. See the CSCC
User Guide for details.
Related Error Codes
XXCSS_QOT_ORD_LINE_DUPL_S
XXCSS_QOT_PREORD_LIN_DUP_S
XXCSS_QOT_POSTORD_LINE_DUP_S
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Error Code: XXCSS_QOT_ORD_LINE_DUPL_S
Error Information
Description:
This item already appears on another quote
with a status of Order in Progress or beyond.
Attempting to order service for this item will
result in an order submission failure.
Cause:
The same piece of equipment can be on
several quotes. Typically this is to perform
What-If scenarios by adjusting various price
impacting attributes. To prevent duplicate
coverage on a piece of equipment, a product
that appears on an in-process order cannot be
quoted again until the in-process order is
complete. This Warning-level error cannot be
overridden.
Steps for Resolution
1. To fix this error and order the quote, you must delete
this line. To do so, navigate to the ‘Error Details’
screen on your quote, locate the line showing this
error, click the error icon to launch the ‘Manage
Duplicates’ pop-up window. On this window, you can
delete the line. (See the CSCC Support Article
“Manage Duplicates Pop-Up Windows” for information
and instructions.)
2. Alternatively, you can wait until the quote on which the
line is duplicated has completed the ordering process.
3. If these options are not possible or do not fix the error,
open a Support case for assistance.
Additional Information
You can also delete a line from a quote using the 'Delete'
function on the Action drop-down menu on either the ‘Line
Items and Pricing’ or the ‘Error Details’ screen. See the CSCC
User Guide for details.
Related Error Codes
XXCSS_QOT_ORD_LINE_DUPL
XXCSS_QOT_PREORD_LIN_DUP_S
XXCSS_QOT_POSTORD_LINE_DUP_S
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Error Code: XXCSS_QOT_PREORD_LIN_DUP_S
Error Information
Description:
This line already appears on another quote
with a status of Valid or Order Failed
Submission. If you attempt to order service for
an item on multiple quotes, your quote will fail
order submission.
Cause:
This error occurs because the same product
appears on at least one other quote that has
not yet been ordered. There is no reason a
product cannot appear on more than one quote
as long as only one of the quotes is ordered.
(You might, for instance, create several quotes
for the same products to perform what-if
scenarios by adjusting various price impacting
attributes.) However, this informational
message is provided to prevent you from
ordered a product on multiple quotes, which
will lead to an order submission failure.
Note: This message appears when the line is
duplicated on a quote that has not yet been
submitted to order. The Warning-level error
XXCSS_QOT_POSTORD_LINE_DUP_S will
appear if the line is duplicated on a quote that
has already been ordered, but has not yet been
converted. This Warning-level error cannot be
overridden. (See Related Error Codes.)
Steps for Resolution
This informational message will not prevent you from ordering
the quote. However, if you were unaware that the product had
been added to multiple quotes, there are a number of options
for reviewing and addressing the error:
1. You can review duplicate lines online by filtering the
Error Details screen for the Error Code. You can then
click the error icon on each line to open the Manage
Duplicates pop-up window, which provides information
and links to help you address the error. (See the
CSCC Support Article “Manage Duplicates Pop-Up
Windows” for more information.)
2. You can also download detailed information about the
quotes on which this line is duplicated by performing a
download from the Error Details screen and choosing
‘Errored Lines Duplicated Across Quotes’ on the
‘Quote Line Export’ pop-up.
You can then use this information to ensure that you
do not attempt to order the item on multiple quotes.
Related Error Codes
XXCSS_QOT_ORD_LINE_DUPL
XXCSS_QOT_ORD_LINE_DUPL_S
XXCSS_QOT_POSTORD_LINE_DUP_S
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Error Code: XXCSS_QOT_POSTORD_LINE_DUP_S
Error Information
Description:
This item already appears on another quote
with a status of Order in Progress or beyond.
Attempting to order service for this item will
result in an order submission failure.
Cause:
This error occurs because the same product
appears on another quote that has already
been ordered. This Warning-level error cannot
be overridden. It is designed to prevent a
product from being ordered on multiple
quotes, which will lead to an order submission
failure.
Note: This message appears when the line is
duplicated on a quote that has already been
submitted to order. The Informational
message
XXCSS_QOT_PREORD_LIN_DUP_S will
appear if the line is duplicated on a quote that
has not been ordered yet. (See Related Error
Codes.)
Steps for Resolution
There are a number of options for reviewing and addressing
the error:
1. To fix this error and order the quote, you must delete this
line. To do so, navigate to the ‘Error Details’ screen on
your quote, locate the line showing this error, click the
error icon to launch the ‘Manage Duplicates’ pop-up
window. On this window, you can delete the line. (See the
CSCC Support Article “Manage Duplicates Pop-Up
Windows” for information and instructions.)
2. You can also download detailed information about the
quotes on which this line is duplicated by performing a
download from the Error Details screen and choosing
‘Errored Lines Duplicated Across Quotes’ on the ‘Quote
Line Export’ pop-up. You can then use this information to
ensure that you do not attempt to order the item on
multiple quotes.
Additional Information
You can also delete a line from a quote using the 'Delete'
function on the Action drop-down menu on either the ‘Line
Items and Pricing’ or the ‘Error Details’ screen. See the CSCC
User Guide for details.
Related Error Codes
XXCSS_QOT_ORD_LINE_DUPL
XXCSS_QOT_ORD_LINE_DUPL_S
XXCSS_QOT_PREORD_LIN_DUP_S
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Error Code: XXCSS_QOT_RSC_MISSING
Error Information
Steps for Resolution
Description:
The system was unable to populate the
Revenue Source Code on this line.
Cause:
When the product information was entered or
imported onto the quote, the Revenue Source
Code for this line was not populated.
1. Delete the line and add it again.
2. If the problem persists, open a Support case for
assistance.
Related Error Codes
N/A
Error Code: XXCSS_QOT_SER_QTY_EQLS_ONE
Error Information
Steps for Resolution
Description:
Serialized products must have a quantity of
one.
1. Please change the quantity to 1.
2. Validate again to remove the error.
3. If error is not resolved, contact Cisco Staff for
assistance.
Cause:
A serialized product on a quote with a quantity
greater that one would cause this error.
Related Error Codes
N/A
Error Code: XXCSS_QOT_SER_DUP_NCVR_INST
Error Information
Steps for Resolution
Description:
Multiple serial numbers found.
1. Select the correct product for the entered Serial
number from the matches in the ‘Manage Duplicate
Error’ Popup screen.
2. Validate again to remove the error.
3. If error is not resolved, contact Cisco Staff for
assistance.
Cause:
This error indicates that a Serial Number
entered was found in the entered Product
Family for multiple uncovered records in our
system.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_SER_DUP_PRFY_DIF
Error Information
Steps for Resolution
Description:
Multiple instances of the serial number
entered were found in the Cisco database.
Cause:
This error indicates that a Serial Number
entered was found outside the entered
Product Family for multiple uncovered records
in our system. Note that this error can occur
when serial numbers are added using the
spreadsheet upload process, Import/Export
functionality, or the Add Line pop-up from the
Line Items and Pricing screen. In all cases,
you will need to use the Manage Duplicates
pop-up window to resolve the error.
1. Click the red Error icon to display the Manage
Duplicates pop-up window. This window gives you
detailed information on each instance of the serial
number.
2. Use this window to select the correct instance of the
serial number and revalidate the quote.
3. If the problem persists, open a Support case for
assistance.
Additional Information
For detailed information on the Manage Duplicates pop-up
window, see the CSCC Support Article “Manage Duplicates
Pop-Up Windows.”
Related Error Codes
N/A
Error Code: XXCSS_QOT_SER_DUP_CVRG_E
Error Information
Description:
Due to a data condition a coverage line has
been chosen by the system.
Steps for Resolution
1. No action required.
2. Contact Cisco Support if this is not the correct record.
Related Error Codes
Cause:
A data condition caused our system to return
the selected record.
XXCSS_QOT-612202
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Error Code: XXCSS_QOT_SER_NOT_FOUND
Error Information
Description:
The serial number / PAK number entered was
not found in the Cisco database and may be
invalid.
Cause:
The line was added by a serial number / PAK
number search and the serial number / PAK
number could not be found in Cisco’s records.
CSCC does not support adding serialized
products to our records via a quote using the
standard CSCC processes.
Steps for Resolution
1. If you entered the serial number / PAK number
manually or by cut-and-paste, ensure that it was
entered correctly.
2. If not, delete the current line and add a new line using
the correct serial number.
3. If the system pulled the serial number / PAK number
from an existing contract (as occurs when you Extend
Service Coverage on a contract), or if you have
verified the serial number / PAK number and contract
access and the problem persists, open a Support
case for assistance.
Additional Information
To delete a line from a quote, use the 'Delete Line' function
from the Action drop-down menu on the Line Items and
Pricing or Error Details screen. To add a line, use the 'Add
Line' function from the Line Items and Pricing screen. See the
CSCC User Guide for details.
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Error Code: XXCSS_QOT_SRV_BRAND_CODE
Error Information
Description:
Source Service Brand information for this line
could not be found.
Cause:
As of the September Quarterly Release
(August 30, 2009), CSCC automatically applies
takeover discounts to takeover quotes. In doing
so, the system references the Source Service
Brand Code, Target Service Brand Code, BID
Country, and Installed At Site ID Country.
This error may appear on takeover quotes
because the quote is missing Source Service
Brand information. This error would occur in
one of the following four scenarios:
1. The quote had not been accessed for
60+ days prior to August 30, 2009.
2. The quote contains uncovered minor
lines.
3. The quote contains lines with an SIS98
Source Service Program.
4. The quote is a copy of an existing
takeover quote.
Steps for Resolution
Quote had not been accessed for 60+ days prior to
August 30, 2009:
1. Select any line on the quote and change the Service
Level to any other Service Level.
2. Select ‘Validate and Save’ and run validation either
online or offline.
3. Return to the updated quote line and change the
Service Level to the original Service Level.
4. Validate and Save the quote again.
Quote contains uncovered minor lines:
1. Navigate to the Quote Summary Details screen.
2. Change the BID on the quote using the BID selector
icon.
3. Select ‘Validate and Save’ and run validation either
online or offline.
4. Change the BID back to the original BID.
5. Validate and Save the quote again.
Quote has either SIS98 Source Service Program lines (i.e.
SIN, SS, SSP, etc.) OR it is a copy of an existing quote;
1. Ensure that the Target Service Program is the same
as the Source Service Program.
2. If not, change the Target Service Level to one in the
same Service Program as the Source Service Level.
Related Error Codes
Follow the workarounds for each of the
scenarios described in the Steps for
Resolution to remove the error.
XXCSS_QOT_TARGET_BRAND_CODE
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Error Code: XXCSS_QOT_TARGET_BRAND_CODE
Error Information
Description:
Target Service brand is missing.
Cause:
As of the September Quarterly Release
(August 30, 2009), CSCC automatically applies
takeover discounts to takeover quotes. In doing
so, the system references the Source Service
Brand Code, Target Service Brand Code, BID
Country, and Installed At Site ID Country.
This error may appear on takeover quotes
because the quote is missing Target Service
Brand information. This error would occur in
one of the following four scenarios:
1. The quote has not been accessed for
60+ days prior to August 30, 2009.
2. The quote contains uncovered minor
lines.
3. The quote contains lines with an SIS98
Source Service Program.
4. The quote is a copy of an existing
takeover quote.
Follow the workarounds for each of the
scenarios described in the Steps for
Resolution to remove the error.
Steps for Resolution
Quote has not been accessed for 60+ days prior to
August 30, 2009:
1. Select any line on the quote and change the Service
Level to any other Service Level.
2. Select ‘Validate and Save’ and run validation either
online or offline.
3. Return to the updated quote line and change the
Service Level to the original Service Level.
4. Validate and Save the quote again.
Quote contains uncovered minor lines:
1. Navigate to the Quote Summary Details screen.
2. Change the BID on the quote using the BID selector
icon.
3. Select ‘Validate and Save’ and run validation either
online or offline.
6. Change the BID back to the original BID.
4. Validate and Save the quote again.
Quote has either SIS98 Source Service Program lines (i.e.
SIN, SS, SSP, etc.) OR it is a copy of an existing quote;
1. Ensure that the Target Service Program is the same
as the Source Service Program.
2. If not, change the Target Service Level to one in the
same Service Program as the Source Service Level.
Related Error Codes
XXCSS_QOT_SRV_BRAND_CODE
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Error Code: XXCSS_QOT_SRV_SL_PRNT_CHLD
Error Information
Steps for Resolution
Description:
The service levels chosen for the major- and
minor-line products must be the same.
1. Modify the service level for either the major- or the
minor-line product using the Edit Line(s) function from
the Action drop-down menu, then revalidate the quote.
2. If the problem persists, open a Support case for
assistance.
Cause:
Different service levels have been chosen for
the major- and minor-line products in this
configuration.
Related Error Codes
N/A
Error Code: XXCSS_QOT_SL_SHEL_EST
Error Information
Steps for Resolution
Description:
This Service Level is not priceable on an
estimate.
Cause:
Estimates should not be used for Networkbased service levels. This error indicates that
Network-based service levels exist on an
Estimate.
1. The service levels on these lines will need to be
changed or the lines will need to be removed.
2. Validate again to remove the error.
3. If error is not resolved, contact Cisco
Related Error Codes
N/A
Error Code: XXCSS_QOT_ADV_SVCS_SKU_SHEL
Error Information
Steps for Resolution
Description:
Only Shell Service Levels can be on a shell
quote.
Cause:
This error indicates that shell quote service
levels can't be on the same quote as
equipment service levels. It assumes the user
wants to create a shell quote.
1. Please remove the Shell Service Level lines or the
equipment lines.
2. Validate again to remove the error.
3. If error is not resolved, contact Cisco
Related Error Codes
N/A
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Error Code: XXCSS_QOT_INST_SITE_REQD
Error Information
Steps for Resolution
Description:
This line requires valid Install Site information.
The Install Site provided is either UNKNOWN
or invalid.
Cause:
The Install Site that was entered or pulled from
the existing contract is either UNKNOWN or
was not found in the CSCC database. (Note
that some older contracts can contain invalid or
incomplete Install Site information.)
1. Verify that you have entered the correct Install Site.
2. If not, correct your entry by creating or searching for a
new site ID, and revalidate the quote.
3. If you have entered the correct Install Site, or if you
have corrected your entry and the problem persists,
open a Support case for assistance.
Additional Information
See the CSCC User Guide section, Using Advanced Search
for instructions on searching for Install Sites. For instructions
on creating a new Install Site, see the User Guide section,
Creating a New Address.
Error Code: XXCSS_QOT_PROD_STS_QTY
Error Information
Steps for Resolution
Description:
This product can only have a quantity of 1.
1. Please change the quantity to 1.
2. Validate again to remove the error.
3. If error is not resolved, contact Cisco
Cause:
A shell product was entered with a quantity of
more than one.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_SIT_CHLD_PRNT_DIF
Error Information
Steps for Resolution
Description:
Child line Target Install Site must be the same
as the parent line.
1. Please verify the child line target install site.
2. You should accept the preferred site suggested in the
error message.
3. Child lines do not normally allow site edits without
selecting the parent line as well. Therefore this option
is offered in the error message.
4. Validate again to remove the error.
5. If error is not resolved, contact Cisco
Cause:
Child product must be in the same site as the
parent product. This error indicates that the
child line is in a different site from the parent
line. Data corruption might cause a child line to
be in a different site than the parent line.
Related Error Codes
N/A
Error Code: XXCSS_QOT_INST_SITE_INVL
Error Information
Steps for Resolution
Description:
The Target Install Site provided for this line
invalid.
1. Verify that you have entered the correct Target Install
Site.
2. If not, correct your entry by creating or searching for a
new site ID, and revalidate the quote.
3. If you have entered the correct Target Install Site, or if
you have corrected your entry and the problem
persists, open a Support case for assistance.
Cause:
The Target Install Site that was entered or
pulled from the existing contract is Invalid.
(Note that some older contracts can contain
invalid or incomplete Install Site information.)
Related Error Codes
N/A
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Error Code: XXCSS_QOT_SHIP_TO_ID_INACT
Error Information
Steps for Resolution
Description:
The Ship To address is in an invalid status.
Cause:
This validation ensures that only Ship-To
addresses are used. The Ship-To address is
the address to which the original equipment
was shipped to. This may or may not be the
current install site. Ship To addresses are used
when there is no current install site available.
1. Please verify the Target Install Site.
2. You can change the Ship To address on the quote or
contact Cisco to inquire into the reason for the invalid
status.
Related Error Codes
N/A
A Ship to address could be terminated at the
user's request. Simple company moves can
cause such a request. The Ship To address
might have been placed on a Hold status for
various reasons such as returned mail, routine
reviews, etc.
Error Code: XXCSS_QOT_SYN_SITE_MASS_MAT
Error Information
Steps for Resolution
Description:
Your request to update the site immediately on
the contract has been sent to the contract for
processing.
Cause:
This error indicates that the user requested a
site change to be update immediately on the
contract. It lets the user know the old site is still
appearing on the quote because the request
has not been fully processed.
1. This message will be removed when the site change
to the contract is completed and the old site is
updated on the quote, or when another error message
is returned stating that the site change could not be
performed immediately and that it will be performed
upon ordering the quote.
2. No action is required.
Related Error Codes
N/A
Making a site change while editing or adding a
line and having checked the "Write Site
Change to Contract Immediately" checkbox will
produce this message.
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Error Code: XXCSS_QOT_SITE_CHNG_ORDR
Error Information
Steps for Resolution
Description:
Your request to update the site immediately
could not be processed so this change will
happen when you order the quote.
1. This message will be removed when the site change
to the contract is completed and the old site is
updated on the quote, or when another error message
is returned stating that the site change could not be
performed immediately and that it will be performed
upon ordering the quote.
2. No action is required.
Cause:
This error indicates that the user requested a
site change to be update immediately on the
contract but that the site change could not be
performed.
Certain site changes can't be performed on the
contract before the quote is ordered. Site
changes across price list territory and site
changes on take over equipment would be
examples of such site changes.
Related Error Codes
N/A
Error Code: XXCSS_QOT_SYN_LINE_ADD
Error Information
Steps for Resolution
Description:
Configuration lines have been added since the
quote was created.
Cause:
When the quote or estimate is created a
snapshot of the contract and equipment
information is put onto the quote. Routine
contract and equipment maintenance can still
take place. Such updates are messaged on the
open quote so that the user can choose the
correct value. Quote values will be written to
the contract upon ordering and they will
overwrite contract values.
1. Accept the preferred value to import the child lines.
2. If you do not want coverage on these lines, you will
have to request Cisco staff to remove them from the
quote if the intent is not to cover them on the contract.
Related Error Codes
N/A
This error indicates that Minor lines were
added to a major line.
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Error Code: XXCSS_QOT_SYN_COV_CHNG
Error Information
Steps for Resolution
Description:
The coverage has recently changed on this
product.
Cause:
When the quote or estimate is created a
snapshot of the contract and equipment
information is put onto the quote. Routine
Contract and equipment maintenance can still
take place. Such updates are messaged on the
open quote so that the user can choose the
correct value. Quote values will be written to
the contract upon ordering and they will
overwrite contract values.
1. Please select the preferred value to revalidate the
line.
2. The User will have to remove the line and re-add it in
order to validate it.
3. Re-adding the line pulls additional information from
our records that is needed due to the recent coverage
changes.
Related Error Codes
N/A
This error indicates that coverage changes
have taken place and asks the user to
invalidate the line so that normal validations
can be performed to see if the line is valid.
Error Code: XXCSS_QOT_SN_RPLCD
Error Information
Steps for Resolution
Description:
The system determined that the serial number
on this line, <<old serial number>> was
obsolete and replaced it with the correct valid
serial number, <<new serial number>>.
1. This informational message will not prevent the quote
from being ordered.
2. If you choose to keep the original serial number on the
quote, contact Cisco Support for assistance.
Related Error Codes
Cause:
This message is informing you that CSCC
automatically swapped out a replaced serial
number with it’s replacement on a quote. This
is to prevent data pollution and service
entitlement issues since the most recent
replacement serial number is added to the
quote.
N/A
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Error Code: XXCSS_QOT_SYN_SRC_CON_CHNG
Error Information
Steps for Resolution
Description:
This contract number has recently changed on
this product.
Cause:
When the quote or estimate is created a
snapshot of the contract and equipment
information is put onto the quote. Routine
contract and equipment maintenance can still
take place. Such updates are messaged on the
open quote so that the user can choose the
correct value. Quote values will be written to
the contract upon ordering and they will
overwrite contract values.
1. Please select the proper contract.
2. Changing the contract number will not cause a loss of
price protection but subsequent validation might
cause this line to become invalid.
3. You can select the old contract number or a new
contract number.
Related Error Codes
N/A
This error indicates that the product has moved
to another contract and asks the user to
choose the old contract number or the new
contract number.
Error Code: XXCSS_QOT_SYN_SRC_SL_CHNG
Error Information
Steps for Resolution
Description:
This service level has recently changed on this
Product.
Cause:
When the quote or estimate is created a
snapshot of the contract and equipment
information is put onto the quote. Routine
contract and equipment maintenance can still
take place. Such updates are messaged on the
open quote so that the user can choose the
correct value. Quote values will be written to
the contract upon ordering and they will
overwrite contract values.
1. Please select the proper Service Level.
2. You can choose the old service level or the new
service level
Related Error Codes
N/A
This error indicates that the service level has
changed on the product and asks the user to
choose the old service level or the new service
level.
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Error Code: XXCSS_QOT_SYN_SRC_SITE_CH
Error Information
Steps for Resolution
Description:
The site has recently been changed on the
contract.
Cause:
When the quote or estimate is created a
snapshot of the contract and equipment
information is put onto the quote. Routine
contract and equipment maintenance can still
take place. Such updates are messaged on the
open quote so that the user can choose the
correct value. Quote values will be written to
the contract upon ordering and they will
overwrite contract values.
1. Please select the proper site.
2. Selecting the preferred value will not affect price
protection because this site is on the same price list.
3. You can choose the old install site or the new install
site.
Related Error Codes
N/A
This error indicates that the install site has
changed on the product and asks the user to
choose the old install site or the new install
site. This message is for a non-price impacting
site move.
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Error Code: XXCSS_QOT_SYN_COTERM_CHNG
Error Information
Steps for Resolution
Description:
The co-term date on the contract has recently
changed. Please verify the end date.
Cause:
When the quote or estimate is created a
snapshot of the contract and equipment
information is put onto the quote. Routine
contract and equipment maintenance can still
take place. Such updates are messaged on the
open quote so that the user can choose the
correct value. Quote values will be written to
the contract upon ordering and they will
overwrite contract values.
1. Please verify the End Date.
2. You can choose the end date on the quote or choose
to match the co-term date on the contract
Related Error Codes
N/A
This error indicates that the co-term day and
month on the contract has changed and asks
the user to choose the existing quote end date
and a date that would match the contract's coterm date.
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Error Code: XXCSS_QOT_SYN_LINE_DELT
Error Information
Steps for Resolution
Description:
This priced line was removed from the
configuration.
Cause:
When the quote or estimate is created a
snapshot of the contract and equipment
information is put onto the quote. Routine
contract and equipment maintenance can still
take place. Such updates are messaged on the
open quote so that the user can choose the
correct value. Quote values will be written to
the contract upon ordering and they will
overwrite contract values.
1. Please select the preferred value to delete the line.
2. You will need to accept the Preferred Value to remove
the minor line from the quote.
Related Error Codes
N/A
This error indicates that Minor lines were
removed from a major line in our records.
Error Code: XXCSS_QOT_SYN_RMA
Error Information
Steps for Resolution
Description:
This item is in an invalid status.
Cause:
When the quote or estimate is created a
snapshot of the contract and equipment
information is put onto the quote. Routine
contract and equipment maintenance can still
take place. Such updates are messaged on the
open quote so that the user can choose the
correct value. Quote values will be written to
the contract upon ordering and they will
overwrite contract values.
1. Please verify the End Date.
2. The user will have to accept the replacement serial
number if one is suggested. If not the user will need to
delete the line.
Related Error Codes
N/A
This error indicates that there has been a
status change on the product. If we have a
replacement Serial Number in our records, we
suggest accepting the replacement value.
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Error Code: XXCSS_QOT_SYN_NOT_RMA
Error Information
Steps for Resolution
Description:
This item is in an invalid status.
1. Please delete the line.
2. Delete the line if you agree that it is no longer an
active piece of equipment.
3. If you think this is in error, open a support case.
4. Cisco personnel might be able to change the status of
the item.
5. In any case, the equipment will probably still have to
be deleted and re-added to the quote in order to have
the most current information about the equipment on
the quote.
Cause:
This error indicates that the piece of equipment
recently has a change in status. It is now in an
invalid status. The equipment might have been
returned or scrapped.
Related Error Codes
N/A
Error Code: XXCSS_QOT_SYN_QTY_CHNG
Error Information
Steps for Resolution
Description:
The quantity on this line has changed.
Cause:
When the quote or estimate is created a
snapshot of the contract and equipment
information is put onto the quote. Routine
contract and equipment maintenance can still
take place. Such updates are messaged on the
open quote so that the user can choose the
correct value. Quote values will be written to
the contract upon ordering and they will
overwrite contract values.
1. Please accept the preferred value to acknowledge the
change.
2. The user simply needs to acknowledge that they see
the line has been split.
3. The part of the line that was recently impacted might
display other errors on it if it were renewed and
causes a duplicate coverage situation on the current
quote.
Related Error Codes
N/A
This error indicates that there has been a
quantity change on the product. A larger
quantity was split into separate lines.
Some products are not serialized and they can
have a quantity of more than one. If coverage
changes on part of the quantity, we need to
split the line to show the newly covered portion
on a different line from the old line.
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Error Code: XXCSS_QOT_BILL_CONT_CHK
Error Information
Steps for Resolution
Description:
Cisco's databases indicate that the Contract
Number(s) on this line are not associated with
the Bill To ID on this quote.
1. If your organization has multiple Bill To IDs, verify that
the Bill To ID you have specified is correct, and if not,
change the Bill To ID and revalidate the quote.
2. If the Bill To ID specified is correct, access the
contract from the Contract Manager to determine why
there is a discrepancy between the Bill To ID on the
contract and the Bill To ID on this quote.
3. If you cannot resolve the discrepancy, open a Support
case for assistance.
Cause:
This error typically occurs when the user’s
organization has multiple Bill To ID, and the Bill
To ID on the quote does not match the Bill To
ID on the contract.
Related Error Codes
N/A
Error Code: XXCSS_QOT_BILL_SCHEDULE
Error Information
Steps for Resolution
Description:
Quoting does not support changes to contract
lines with Periodic Billing Schedule. Only
renewals are supported.
Cause:
Quotes with periodic billing arrangements
cannot have service level changes because the
credit needs to be calculated manually. This
error indicates that the service level was
changed on a line with periodic billing.
1. Please verify this line.
2. Change the service level back to the original level.
3. Contact Cisco Support for further assistance in
changing the service level.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_DEAL_ID_APPR
Error Information
Steps for Resolution
Description:
The Deal ID provided for this non-standard
quote has not been approved.
1. Verify that you have entered the correct Deal ID, and
if not, correct your entry and revalidate the quote.
(See the CSCC Support User Guide section "Handling
Non-Standard Quotes" for details).
2. If you are certain of your entry and the problem
persists, open a Support case for assistance.
Cause:
A valid Deal ID is required for this type of nonstandard quote. Cisco has a system which
assigns Deal IDs to certain types of NonStandard deals.
Related Error Codes
NA
Error Code: XXCSS_QOT_DEAL_NOT_NS_TYPE
Error Information
Steps for Resolution
Description:
Your non-standard deal quote requires a nonstandard deal type.
1. Assign a Deal ID to your quote which is a nonstandard deal type.
2. Contact your Account Manager or log a support case
for assistance.
Related Error Codes
NA
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Error Code: XXCSS_QOT_NSTD_DEAL_ID_REQD
Error Information
Steps for Resolution
Description:
A Deal ID is required for this non-standard
quote.
1. If you have a Deal ID and are quoting in the Standard
Quoting workflow, enter it in the Settings section of
the Quote Summary Details screen.
2. If you have a Deal ID and are quoting in the Quick
Quoting workflow, select “Set or Edit Deal ID/ePromo
Code” function in the Pricing dropdown menu on the
Quoting screen and enter a valid Deal ID.
3. If you do not have a Deal ID, open a Support case to
determine how you can obtain one.
4. If you have entered a valid Deal ID provided by Cisco,
and the problem persists, open a Support case for
assistance.
Cause:
A valid Deal ID is required for this type of nonstandard quote. Cisco has a system which
assigns Deal IDs to certain types of NonStandard deals.
Related Error Codes
N/A
Error Code: XXCSS_QOT_NS_D_ID_NOT_FND
Error Information
Steps for Resolution
Description:
The Deal ID provided for this non-standard
quote is not valid and was not found in the
Cisco database.
Cause:
This error indicates the Deal ID entered does
not match any deal IDs in our systems. Certain
types of quotes require a Cisco issued Deal ID.
1. Verify that you have entered the correct Deal ID, and
if not, correct your entry and revalidate the quote.
2. Contact your Cisco Account Manager for assistance.
3. If this does not resolve the issue, open a Support case
for assistance.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_DEAL_EXPIRED
Error Information
Steps for Resolution
Description:
The Deal ID provided for this non-standard
quote is expired.
1. Verify that you have entered the correct Deal ID, and
if not, correct your entry and revalidate the quote.
2. If you are certain of your entry and the problem
persists, open a Support case for assistance.
Cause:
This error indicates the Deal ID entered is
expired.
Related Error Codes
N/A
Error Code: XXCSS_QOT_MDM_DEAL_VAL_FAIL
Error Information
Steps for Resolution
Description:
The Deal ID provided for this non-standard
quote is not valid.
1. Verify that you have entered a valid Deal ID, and if
not, correct your entry and revalidate the quote.
2. If you are certain of your entry and the problem
persists, open a Support case for assistance.
Cause:
This error indicates the Deal ID entered is
invalid.
Related Error Codes
N/A
Error Code: XXCSS_QOT_NET_PRICE_150_VAL
Error Information
Steps for Resolution
Description:
The Quote Net Price on the quote exceeds the
approved Deal Net Price.
1. Remove the Deal ID and enter a new Deal ID that
when applied has a value that does not exceed the
Quote Net Amount.
2. If you cannot resolve, open a Support case for
assistance.
Cause:
This error occurs if the net amount on the
quote exceeds 150% of the approved net
amount on the deal.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_EPRM_INACTIVE
Error Information
Steps for Resolution
Description:
The Promotion entered is not yet active.
1. The entered Promotion has not started yet. Please
enter an active and eligible Promotion to receive
discounts. For more details, please contact your Cisco
Account Manager.
Related Error Codes
Cause:
The promotion has a future date.
XXCSS_QOT_EPRM_INVALID
Error Code: XXCSS_QOT_EPRM_INVALID
Error Information
Steps for Resolution
Description:
The ePromo code that has been entered is
invalid.
Cause:
The ePromo Code provided is not valid. Please
check your entry and enter a valid ePromo
Code. If you wish to continue with a standard
quote please leave the ePromo Code field
blank and continue with the normal process.
1. Verify that the correct ePromo code has been entered.
2. If you do not a valid ePromo code, open a Support
case to determine how you can obtain an active one.
3. If you are certain of your entry and the problem
persists, open a Support case for assistance.
Related Error Codes
XXCSS_QOT_EPRM_INACTIVE
Error Code: XXCSS_QOT_DEAL_EPRM_SYS_DOWN
Error Information
Steps for Resolution
Description:
Your request for discount application cannot
be submitted at this time.
1. Reenter Deal ID or ePromo code again at a later time
when the EPRM system is back up.
2. Remove the Deal ID and/or ePromo Code values from
the quote.
3. If this does not resolve the issue, open a Support case
for assistance.
Cause:
The EPRM system is down. The support
team has been notified of the issue and is
diligently working to resolve the problem.
Related Error Codes
N/A
Error Code: XXCSS_QOT_DEAL_NOT_APPR
Error Information
Steps for Resolution
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Description:
Deal ID on the quote is not approved or has
been rejected.
1. Please remove or replace this Deal ID with an alternate
Deal ID to proceed.
2. Contact your Cisco Account Manager for assistance.
3. If this does not resolve the issue, open a Support case
for assistance.
Cause:
Quote is invalid because Deal ID entered on
the quote is not Approved.
The quote will remain invalid, until further
action is completed for this Deal ID.
Related Error Codes
N/A
Error Code: XXCSS_QOT_DEAL_FULL_CONSUME
Error Information
Description:
Quote is invalid because Deal ID entered on
the quote is lost, rejected, closed or fully
consumed for the approved amount.
Cause:
Quote is invalid because Deal ID entered on
the quote is fully used for the amount
approved (Fully Consumed) or has been
given a “Lost” status.
Steps for Resolution
1. Please remove or replace this Deal ID with an alternate
Deal ID to proceed.
2. Contact your Cisco Account Manager for assistance.
3. If this does not resolve the issue, open a Support case
for assistance.
Related Error Codes
N/A
The quote will remain invalid, until further
action is completed for this Deal ID.
Error Code: XXCSS_QOT_DEAL_NEGO_PENDING
Error Information
Steps for Resolution
Description:
Deal ID on the quote is going through the
approval process.
1. Please remove or replace this Deal ID with an alternate
Deal ID to proceed.
2. Contact your Cisco Account Manager for assistance.
3. If this does not resolve the issue, open a Support case
for assistance.
Cause:
Quote is invalid because Deal ID entered on
the quote is Approval in Process.
The quote will remain invalid, until further
action is completed for this Deal ID.
Related Error Codes
N/A
Error Code: XXCSS_QOT_DART_VAL_FAIL
Error Information
Steps for Resolution
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Description:
Deal ID on the quote is going through the
approval process.
1. Reenter Deal ID or ePromo code again at a later time
when the EPRM system is back up.
2. Remove the Deal ID and/or ePromo Code values from
the quote.
3. If this does not resolve the issue, open a Support case
for assistance.
Cause:
The quote is invalid because the Deal ID
entered on the quote has a Deviation (DART)
associated with it.
Related Error Codes
N/A
Error Code: XXCSS_QOT_2T_TC_GU_ERR
Error Information
Steps for Resolution
Description:
The target contract entered on the quote is not
associated with the Reseller Bill To ID on the
quote.
1. Verify that the correct target contract has been
entered.
2. Enter a different target contract that is associated with
the Reseller Bill to ID on the Quote.
3. Enter a target contract as “NEW” on the quote.
4. If you cannot resolve the discrepancy, open a Support
case for assistance.
Cause:
The target contract Bill To ID on the quote is
not associated with the Reseller Bill To ID on
the quote.
Related Error Codes
N/A
Error Code: XXCSS_QOT_EPRM_INVALID
Error Information
Steps for Resolution
Description:
The Promotion entered is not valid.
1. The entered promotion is not valid; please verify you
have entered a correct and eligible promotion code to
receive discounts.
2. If the entry is correct and problem persists, please
remove the promotion code and proceed further. For
more details, please contact your Cisco Account
Manager.
Cause:
The ePromo code is invalid.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_MJR_INFO_ERR_MNR
Error Information
Steps for Resolution
Description:
One or more minor lines on the quote have
error(s).
1. Delete the errored minor line associated with the
major line for the following messages:
a. The product number on this line is invalid
b. Support for this product is no longer available
2. For any other minor line error, please open a support
case to delete the minor line associated with the major
line.
Cause:
One or more or the minor items associated to a
major line has an error(s).
Additional Information
Minor Lines can be deleted by using “Delete Lines” from the
Lines dropdown menu on the Quoting screen in Quick or the
Action drop-down menu on the Line Items and Pricing or Error
Details screens.
Error Code: XXCSS_QOT_PRP_PRIC_CHNG
Error Information
Description:
A price impacting edit has taken place on the
line. Price protection has been removed and
the line will need to be revalidated and
repriced.
Steps for Resolution
1. No action is required.
Related Error Codes
N/A
Cause:
This error indicates when the user makes
price-impacting edits. This is simply to let the
user know that the line will be repriced.
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Error Code: XXCSS_QOT_PRCP_SIXTY_DAYS
Error Information
Steps for Resolution
Description:
Price Protection is only valid for 60 days. Price
Protection period has been reset.
1. No action is required.
2. The user should look to see if any lines are
approaching the 60 mark when they are preparing a
PO and about to order the quote.
3. A reset priced line would cause the quote total to
change and require a new PO.
Cause:
When a line becomes valid, price protection is
established and a price protection date is set. If
the line is not touched for 60 days, it will pass
the price protection expiration date and be
repriced.
Related Error Codes
N/A
Error Code: XXCSS_QOT_PRC_CHNG_PRT_LINE
Error Information
Steps for Resolution
Description:
The price has decreased on this price
protected line.
Cause:
Lines are price protected from the time their
status is Valid. Price decreases and discount
increases are messaged the first time the
quote is opened each day. The user can
accept the decreased price any time that day. If
the price goes back up, the messages are
removed. There is no messaging for quotes
which have no activity and are not opened.
Typically non-US$ prices change monthly
because of conversion rate adjustments. Price
list are typically adjusted twice a year.
Discounts can be renegotiated and change any
time.
1. Please choose to keep the current price or accept the
lower price.
2. The existing price might be kept because the lower
price is insignificant and the user already has a PO for
the old order amount.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_EST_INST_SIT_INVL
Error Information
Steps for Resolution
Description:
The Target Install Site, converted from the
Estimate, is not the same as the Source Install
Site in our records.
Cause:
Because estimates are used to try different
pricing parameters to price a line, when they
are converted to quotes This error indicates
that our records show a different site address
than the converted quote. Site addresses are
copied back to our records from the quote
when it is ordered so it is important the user
confirms any discrepancies.
Estimates do not display a column for the site
address which is currently on the contract but
quotes do.
1. Please verify the Target Install Site.
2. Choose which address is correct.
Related Error Codes
N/A
Error Code: XXCSS_QOT_SN_PRD_NUM_REQD
Error Information
Description:
This line requires a valid serial number and
product number before it can be quoted.
Cause:
If you added the line by serial number, a
problem with the data may be preventing the
product number from being added.
Steps for Resolution
1. If you added the line by serial number, contact
Support for assistance.
2. If you added the line by product number, you must
delete the line and add it again by serial number to fix
the error.
3. If adding the product again by serial number does not
resolve the error, open a Support case for assistance.
Additional Information
If you added the line by product number, it may
be a serialized product that requires a valid
serial number before it can be quoted.
The product number and serial number fields
cannot be edited after a line is added.
Once a line has been entered, the Serial Number and Product
Number fields cannot be modified. This is why you must
delete the line and add it again with the correct information.
To delete a line from a quote, use the 'Delete Line' function
from the Action drop-down menu on the Line Items and
Pricing or Error Details screen. To add a line, use the 'Add
Line' function from the Line Items and Pricing screen. See the
CSCC User Guide for details.
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Error Code: XXCSS_QOT_PRD_NUM_INVL
Error Information
Steps for Resolution
Description:
The product number on this line is invalid.
1. Verify that the product number entered is correct.
2. If not, delete the line and add it again using the correct
product number.
3. If you are certain of your entry and the problem
persists, open a Support case for assistance.
Cause:
To provide a price for a product, the system
requires a valid Product number. This error
indicates that the product number entered on
the line is invalid.
Additional Information
Once a line has been entered, the Serial Number and Product
Number fields cannot be modified. This is why you must
delete the line and add it again with the correct information.
To delete a line from a quote, use the 'Delete Line' function
from the Action drop-down menu on the Line Items and
Pricing or Error Details screen. To add a line, use the 'Add
Line' function from the Line Items and Pricing screen. See the
CSCC User Guide for details.
Error Code: XXCSS_QOT_PROD_STS_LINE
Error Information
Steps for Resolution
Description:
This product can only appear on the quote
once.
Cause:
The Advanced Services 3.5 sales program only
allows one STS Support product to be on a
quote. This error indicates that this product
appears on multiple lines.
1. Please delete duplicates.
2. You will have to remove the duplicate STS Support
lines.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_QTY_MORE_IB
Error Information
Description:
The quantity entered for this product is greater
than the quantity listed in Cisco's records.
Cause:
The product quantity for a single quote line
cannot exceed the quantity listed in Cisco's
service contract records.
Steps for Resolution
1. To quote services for additional quantities, reduce the
quantity on this line and add a new line for the
additional quantities desired.
2. If you feel Cisco's records are inaccurate, open a
Support case for assistance.
Additional Information
To add a line, use the 'Add Line' function from Action dropdown menu on the Line Items and Pricing screen. To modify a
line, use the ‘Edit Line' function from the Line Items and
Pricing or Error Details screen. See the CSCC User Guide for
details.
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Error Code: XXCSS_QOT_TO_FULL_CONTRACT
Error Information
Steps for Resolution
Description:
One or more lines from the original contract are
missing from this quote. A quote for a service
level change on an existing contract cannot
retain the source contract number unless all
lines are included.
Cause:
In order to change the service level on an
entire contract and retain the same contract
number the following conditions must be met.
1. Add the missing lines from the original contract or reset the target contract field to NEW, then revalidate
the quote.
2. If this is not possible, open a Support case for
assistance. (For detailed information, see the section
"Service Level Change with the Same Contract
Number" in the CSCC User Guide.)
Related Error Codes
N/A
1) All contract lines must be changed to the
new service level
2) The begin date of the new coverage must be
today or in the past
3) All lines must have the same begin date
4) Lines with a signed status (with begin dates
in the future) can’t have their service levels
changed.
All of these conditions are checked when the
user orders the quote but not when the user
validates the quote. These validations take a
long time to complete and therefore they are
not run during simple quote validation.
This error indicates that the quote does not
contain all of the lines on the contract. A list of
the missing lines is emailed to the user who
ordered the quote.
Error Code: XXCSS_QOT_QTY_TOO_GREAT
Error Information
Steps for Resolution
Description:
Quantity can't be greater than 99,000
1. Please change the quantity to less than 99,999.
Related Error Codes
Cause:
This error indicates that the quantity of a line
can't be more than 99,999
N/A
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Error Code: XXCSS_QOT_SREG_NFND
Error Information
Steps for Resolution
Description:
Sales Region is invalid.
Cause:
Sales regions are assigned to quotes for
various tracking purposes. This error indicates
when the entered sales region is not found in
our records.
1. Please verify the Sales Region.
2. The sales region can be removed and a valid sales
region can be entered.
Related Error Codes
N/A
Error Code: XXCSS_QOT_SIGNED_CONTRACT
Error Information
Description:
A quote for a service level change on an
existing contract cannot retain the source
contract number if the line has a status of
Signed, which indicates that the Coverage
Begin Date for this line is in the future.
Cause:
To quote a service level change that retains the
existing contract number, the line must not
have a status of Signed.
Steps for Resolution
1. Advise the user to wait until the status of this line
changes to Active, which occurs on the contract's
Coverage Begin Date, and then revalidate the quote.
2. If this is not possible, open a Support case for
assistance. (For detailed information, see the section
"Service Level Change with the Same Contract
Number" in the CSCC User Guide.)
Additional Information
For quotes that encounter this error while in Order Failed
Submission status: In the Preferences section of the Quote
Summary Details screen, there is a checkbox labeled “Retain
Same Contract # for Service Level Change”. This checkbox is
active when the quote is in Order Failed Submission status.
Un-checking this checkbox will automatically change the
target contract number to NEW for all lines where there is a
service level change and the source and target contract
numbers are the same. This provides an easy way for all
these lines to be edited.
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Error Code: XXCSS_QOT_CON_CHID_PRNT_DIF
Error Information
Steps for Resolution
Description:
The target contract number for this minor line
must be the same as the target contract
number for the major line.
Cause:
A minor product must be on the same contract
as its parent product. This error indicates that
the minor line is in a different site from the
parent line. Data corruption might cause a child
line to be on a different contract than the parent
line.
1. Verify that you have entered the
correct target contract number for the
major and all associated minor lines.
2. If not, correct your entries and
revalidate the quote.
3. If this is not possible or does not
resolve the issue, open a Support case
for assistance.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Error Code: XXCSS_QOT_CON_SITE_CUST_TRG
Error Information
Steps for Resolution
Description:
The Target Site of this line does not appear to
belong to the customer(s) on the Target
Contract.
Cause:
Having a different contract for each end
customer makes it easier to track the
equipment or facilitate takeovers of the contract
by another partner. This error indicates that an
install site does not belong to one of the
customers already existing on the contract.
1. Please select a different Target Site or
Target Contract.
2. Change the site or change the target
contract for the line.
Related Error Codes
N/A
When a new site is being used on equipment
being added to an existing contract, it must
belong to one of the existing customers on the
contract.
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Error Code: XXCSS_QOT_SL_PRIC_REQD
Error Information
Steps for Resolution
Description:
The service level specified on this line requires
that you enter a Service Net Price.
Cause:
For some service levels, the system does not
calculate a Service Net Price. For these service
levels, the user must enter this value.
1. Select Edit Line from the Action dropdown menu.
2. Enter the correct price in the Service
Net Price field under Pricing.
Related Error Codes
N/A
Error Code: XXCSS_QOT_2T_RESELLER_REQD
Error Information
Steps for Resolution
Description:
To order the quote, a Reseller Bill To ID must
be selected on the quote.
1. Enter the Reseller Bill To ID freeform in
the Reseller Bill To ID field on the
Quote Summary Details screen in
Standard quoting or the Quoting
screen in Quick quoting.
2. Select the Reseller Bill To ID picker
and select the appropriate Reseller
from your address book .
Cause:
Reseller Bill To ID on the quote was not
selected. A Reseller Bill To ID must be
selected using the Reseller picker or by
entering the Reseller Bill To ID freeform in the
available field.
Related Error Codes
N/A
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System Limitation Errors
Error Code: XXCSS_QOT_QQ_THRESHOLD_ERR
Error Information
Steps for Resolution
Description:
Quote(s) created using the Quick Quoting
workflow are limited to 45 major lines and 5
installed-at sites.
Cause:
Quote(s) have exceed the maximum number of
major lines or installed-at sites and they cannot
be processed using the Quick Quoting
workflow.
1. Quote(s) must be processed in the
Standard Quoting workflow.
2. Move to the Standard Quoting
workflow
Related Error Codes
N/A
Error Code: SCSRV1021
Error Information
Steps for Resolution
Description:
Midterm downgrade transactions are prohibited
for distribution quoting and ordering. You can
only change the service level on a contract
once the service contract has expired.
You can only change the service level on a
contract once the service contract has expired.
Cause:
If you attempt to perform a downgrade on a
piece of equipment that is already covered on a
different service level, you will receive this
error.
Related Error Codes
SCSRV1022
SCSRV1023
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Error Code: SCSRV1022
Error Information
Description:
Mid-term upgrades cannot be processed in
both Quick and Standard Quoting workflows if
the distributor on the contract line does not
match the distributor on the quote.
Cause:
The distributor on the contract line does not
match the distributor on the quote.
Steps for Resolution
The quote must be created with the same
distributor that is on the contract.
Related Error Codes
SCSRV1021
SCSRV1023
Error Code: SCSRV1023
Error Information
Description:
Mid-term upgrades cannot be processed
through Quick Quoting workflow; they must be
completed through the Standard Quoting
workflow.
Cause:
Mid-term upgrade is being attempted in the
Quick Quoting workflow.
Steps for Resolution
Mid-term upgrade must be processed in the
Standard Quoting workflow.
Related Error Codes
SCSRV1021
SCSRV1022
Error Code: SCSRV1024
Error Information
Steps for Resolution
Description:
Mid-Term Upgrade of a Try and Buy Contract
is not allowed.
1. Select the Preferred Value to resolve
this error.
2. If this is not possible, or if the error is
not corrected, open a Support case for
assistance
Cause:
A Takeover attempt of Contract before it has
reached its end date.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_QM_ADV_FN_NOT_AVAIL
Error Information
Steps for Resolution
Description:
In Quote Manager and Advanced Search, the
following actions are not allowed for Quick
Quote:
1. Email
2. Download
3. Set Up Invoice Schedule
4. Set Up PO Line Reference
If the actions listed in the description were
attempted from the Quote Manager or
Advanced Search screens, an error message
will appear with instructions on where that
action can be completed.
Cause:
The actions listed above were attempted to be
used from the Quote Manager or Advanced
Search screens in the Action dropdown Menu.
N/A
Related Error Codes
Error Code: XXCSS_QOT_ORDER_FN_NOT_AVAIL
Error Information
Description:
The ability to Proceed to Order from the Quote
Manager screen for users without ordering
access is not available.
Steps for Resolution
When ordering a quote from Quote Manager,
or cancelling an order submission from
Advanced Search, the user MUST have
ordering access.
The ability to Cancel Order Submission from
the Advanced Search screen for users without
ordering access is not available.
Cause:
If a user without ordering access tries to
Proceed to Order from Quote Manager, or a
user attempts to Cancel Order Submission
from Advanced Search, an error will result.
Related Error Codes
N/A
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Requested Service Level Errors
Error Code: SCDAT9021
Error Information
Steps for Resolution
Description:
End Date is invalid. Check end date for the
below conditions.
1.
The one-time less-than-12-month co-term
allowance has already been used, and renewal
coverage of 12 months or more is now required
2.
The Coverage End Date on the quote line
results in a coverage period that is less than
the minimum coverage period allowed for the
service level.
Service coverage must be greater than or equal to the standard
minimum duration for this service level (typically 12 months).
Please select the Preferred Value for the coverage end date.
Cause:
Duration of the quote line is less than the
minimum duration allowed for services like
SBS, SBS4, SNT3.
N/A
In rare cases, and with clear business justification, an override
of these agreed Terms & Conditions may be granted. To make
such a request, download and complete the Override Request
Form, then open a case with Support and attach the completed
Request Form to the case.
Related Error Codes
Error Code: SCDAT5011
Error Information
Steps for Resolution
Description:
End Date is invalid. Check end date for the
below conditions.
1.
The one-time less-than-12-month co-term
allowance has already been used, and renewal
coverage of 12 months or more is now required
2.
The Coverage End Date on the quote line
results in a coverage period that is less than
the minimum coverage period allowed for the
service level.
Service coverage must be greater than or equal to the standard
minimum duration for this service level (typically 12 months).
Please select the Preferred Value for the coverage end date.
Cause:
Duration of the quote line is less than the
minimum duration allowed for services like
SBS, SBS4, SNT3.
N/A
In rare cases, and with clear business justification, an override
of these agreed Terms & Conditions may be granted. To make
such a request, download and complete the Override Request
Form, then open a case with Support and attach the completed
Request Form to the case.
Related Error Codes
Error Code: SCASL1001
Error Information
Steps for Resolution
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CSCC Error Resolution Guide
Cisco Service Contract Center
Description:
The service level chosen is not available at this
Install Site location.
1. Check the service program availability
using the Cisco Service Availability
Matrix at
http://tools.cisco.com/apidc/sam/search
.do.
2. Verify that you have chosen the correct
Service Level and entered the correct
Install Site.
3. If not, correct your entry by creating or
searching for a new site ID, and
revalidate the quote.
4. If you are certain of your entries and
the problem persists, open a Support
case for assistance.
Cause:
Some Cisco services cannot be provided at all
locations.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: SCASL1002
Error Information
Description:
You are not eligible to quote this service
based on Cisco service program eligibility
rules.
Cause:
The error can occur for one of the following
reasons:
As a 1-Tier Partner or Reseller, the
organization referenced in your user profile is
not setup to order the selected service level,
or the Install Site ID is associated to an
ineligible country according to Cisco’s service
program rules.
As a Disti organization, the Reseller Bill-to ID
referenced in your quote is not setup to order
or is ineligible for the selected service level
OR the Install Site ID is associated to an
ineligible country according to Cisco’s service
program rules.
Steps for Resolution
If you are using an incorrect Install Site, select
a different value for this line and revalidate the
quote.
If the Install Site is correct, select an eligible
service level from the options presented in the
Error Details pop-up window and revalidate
the quote.
If you are operating as a Disti and both the
service level and the Install Site are correct,
select an eligible Reseller and revalidate the
quote.
If you are unable to resolve this error after
changing the Install Site ID; the Service
Level; and/or Reseller when operating as
Disti, open a Support case for assistance.
Additional Information
To modify the service level on a line, use the
'Edit Line' function from the Action drop-down
menu on the Line Items and Pricing or Error
Details screen.
You can change the Bill To ID on a quote if
your organization has multiple Bill To IDs. To
do so, go to the Quote Summary Details
screen and edit the Bill To ID field.
See the CSCC User Guide for details.
Related Error Code: SCCUS1001
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: SCASL1003
Error Information
Description:
The service level chosen is not available for
this product.
Cause:
This error indicates that the requested service
is not available for the product.
Steps for Resolution
1. Verify that the service level is correct.
2. If not, choose a different service level
or use the Preferred Value provided,
then revalidate the quote.
3. If this is not possible or does not
resolve the issue, open a Support case
for assistance.
Additional Information
Before contacting Support, you can use the
Cisco Service Availability Matrix (SAM) to
confirm that the service level desired is not
available for the product being quoted. The
SAM tool is available at the following URL:
http://tools.cisco.com/apidc/sam/search.do
Error Code: SCCON1004
Error Information
Description:
The service levels selected on the quote are
not compatible with the service levels on the
target contract.
Cause:
Service levels on a quote must be compatible
with service levels on the target contract. In
this scenario, you must create a separate
contract if you wish to order these services.
For example: One type of SMARTnet service
cannot be ordered on the same contract as a
different type of SMARTnet service, such as
Next Business Day and 2 Hour SMARTnet
services. These service levels are not
compatible on the same contract. Thus, you
need to blank out the contract number on the
quote line.
Steps for Resolution
1. Choose a different service level.
2. If this is the service you want to order,
edit the quote and enter “New” in
Target Contract field.
3. If the problem persists, open a
Support case for assistance.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: SCASL1004
Error Information
Description:
The service level chosen is not available for
one or more lines in this configuration.
Cause:
One or more of the minor lines under a major
line have invalid service levels.
Steps for Resolution
1. Verify that the service level for the
major line is correct.
2. If not, choose a different service level
and revalidate the quote.
3. Verify that the service levels for the
minor lines are correct and consistent
with the major line.
4. If not, choose different service levels,
then revalidate the quote.
5. If these options are not possible or do
not resolve the issue, open a Support
case for assistance.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. (See the CSCC User Guide for details.)
Before contacting Support, you can use the
Cisco Service Availability Matrix (SAM) to
confirm that the service level desired is not
available for the product being quoted. The
SAM tool is available at the following URL:
http://tools.cisco.com/apidc/sam/search.do
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_QOT_SER_NEW_COVERAGE
Error Information
Steps for Resolution
Description:
Service coverage for this product has already
been renewed for the dates requested.
1. You can verify coverage on this
product by conducting a serial number
search using Search CSCC.
2. If you feel Cisco's records are
inaccurate, open a Support case for
assistance.
Cause:
Cisco's records show that service for this
product has already been renewed.
Additional Information
For information on searching CSCC, see the
CSCC User Guide section, Conducting Basic
Search.
Error Code: XXCSS_QOT_SL_REQD
Error Information
Steps for Resolution
Description:
A target service level has not been chosen for
this product.
1. Verify that all required information has
been entered for this product, as other
missing information can sometimes
prevent the Service Level field from
being populated as expected.
2. Once all required information is
entered, choose a service level for this
line and revalidate the quote.
3. If the problem persists, open a Support
case for assistance.
Cause:
If any of your quote lines are missing a Service
Level, you will not be able to proceed with the
‘Validate’ or ‘Validate and Save’ process.
This pre-validation check is in place to ensure
that every line on your quote contains the key
attributes that are needed to generate pricing
and verify service availability before you
resolve any other errors which may occur.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Target Contract Errors
Error Code: XXCSS_QOT_CON_MISS
Error Information
Description:
Target Contract Number cannot be null.
Cause:
If any of your quote lines are missing a Target
Contract Number, you will not be able to
proceed with the ‘Validate’ or ‘Validate and
Save’ process.
This pre-validation check is in place to ensure
that every line on your quote contains the key
attributes that are needed to generate pricing
and verify service availability before you
resolve any other errors which may occur.
Steps for Resolution
1. Ensure that all line(s) have Target
Contract Number (can be ‘NEW’) by
selecting the line checkbox(es) which
contain this error and using the ‘Edit
Line’ functionality from the Action drop
down. This will enable you to apply a
Target Contract Number to single or
multiple lines.
2. Revalidate your quote.
3. If you have additional errors on your
quote due to key missing data, you will
not be able to validate your quote until
all key fields have been entered.
However, you can still save your
changes by clicking ‘Save’.
4. Please open a support case if the
problem persists.
Related Error Codes
N/A
Error Code: XXCSS_QOT_TARGET_CONTRACT_INV
Error Information
Description:
Target Contract cannot be a Try and Buy
Contract. Please select a non-Try and Buy
Contract number or select 'NEW'.
Steps for Resolution
1. Edit line to a non-Try and Buy Contract
number or ‘NEW’.
Cause:
Edit or Upload of Quote line to a Try And Buy
Contract number.
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_QOT_1T_TGT_CON_GU_MM
Error Information
Description:
The Bill To ID on the Quote is not associated
with the Bill To ID on the Target Contract.
Cause:
Eligible Target Contracts must have Bill To IDs
that are associated with the Quote Bill To ID
and Business Entity, and the Service Levels
and Install Sites must be compatible.
Steps for Resolution
1. Enter an existing eligible target
contract number in the Error Correction
screen and click GO.
2. Search for an eligible contract number
by clicking GO on the Error Correction
screen. CSCC will return a list of
eligible contract numbers from which to
choose.
3. Set the Target Contract to NEW.
Related Error Codes
N/A
INTERNAL ONLY INFORMATION
Override Instructions:
There is no override for this validation.
Error Code: XXCSS_QOT_TGT_CON_OU_MM
Error Information
Description:
The Business Entity of the Bill To ID on the
quote is not associated with the Business
Entity of the Bill To ID on the Target Contract.
Cause:
Eligible Target Contracts must have Bill To IDs
that are associated with the Quote Bill To ID
and Business Entity, and the Service Levels
and Install Sites must be compatible.
Steps for Resolution
1. Enter an existing eligible target
contract number in the Error Correction
screen and click GO.
2. Search for an eligible contract number
by clicking GO on the Error Correction
screen. CSCC will return a list of
eligible contract numbers from which to
choose.
3. Set the Target Contract to NEW.
Related Error Codes
N/A
INTERNAL ONLY INFORMATION
Override Instructions:
There is no override for this validation.
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: SCCON1001
Error Information
Steps for Resolution
Description:
The Target Contract number is not found.
1. Verify the target contract
2. The target contract number needs to
be changed if incorrect
3. Use the ‘Edit Line’ pop-up window to
edit the target contract number
4. Validate again to remove the error
5. If error is not resolved, contact Cisco
Staff for assistance
Cause:
This error indicates that the contract number
does not exist in the database.
Related Error Codes
N/A
Error Code: SCCON1003
Error Information
Steps for Resolution
Description:
The status of the target contract you have
specified is Invalid.
1. Verify that you have specified the
correct target contract, and if not,
correct your entry and try again.
2. You can also specify a different target
contract.
3. If you feel the Invalid contract status is
in error, contact Support for assistance.
Cause:
Renewed service coverage cannot be added to
an Invalid contract. The target contract has an
invalid status.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: SCCON5004
Error Information
Steps for Resolution
Description:
The service level selected for this line is not
compatible with the service level(s) on the
Target Contract.
1. Check the Service Compatibility Report
(General > Important Links > Service
Compatibility Report)
2. Ensure that the new service level being
quoted is marked as ‘Y’ against the
service level on the target contract.
3. Modify the lines on the quote and
change the service level, or delete the
lines and re-quote them with the
compatible service level, or create a
new quote with the required service
level.
4. If you are certain of your entries and
the problem persists, open a Support
case for assistance.
Cause:
When quoting a Service Level change
(upgrade or downgrade), if the Coverage Start
Date of the new service level is a future date,
the system checks to ensure that the new
service is compatible with the service level on
the target contract. The error is displayed if the
user quotes a non-compatible service level with
a future Coverage Start Date. The service level
compatibility is indicated in the Service
Compatibility Report.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Error Code: SCCON1005
Error Information
Steps for Resolution
Description:
The Source Contract is in an invalid status.
1. Contact Customer Service to
investigate the contract's status.
2. The serial number can be removed
from the quote or customer support
can be contacted to investigate the
contract status.
Cause:
This error indicates that the source contract
has an invalid status (Valid statuses are;
Active, Signed, QA Hold, Overdue).
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: SCCON1007
Error Information
Description:
The source contract number on this line was
not found in the Cisco database.
Cause:
This error indicates that the source contract
does not exist.
Steps for Resolution
Do one of the following:
1. If this quote was created by extending
service coverage on an existing
contract, open a Support case for
assistance.
2. If this line was added by serial number,
delete the line and add it again, then
revalidate the quote. If this is not
possible or does not resolve the issue,
open a Support case for assistance.
Additional Information
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down menu
on the Line Items and Pricing or Error Details
screen. To add a line, use the 'Add Line'
function from the Line Items and Pricing
screen.
See the CSCC User Guide for details.
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: SCCON1009
Error Information
Description:
The Global Ultimate ID on the source contract
is different from the Global Ultimate ID on this
quote.
Cause:
This error occurs when you are adding
products to a quote using an existing source
contract number. It indicates that the Global
Ultimate (GU) ID on the source contract does
not match the GU ID on the quote. A GU is
the data point used in Cisco’s records to
associate all branches of a corporation to a
common, overarching entity. Each GU has a
unique ID number used to identify it in Cisco’s
databases. The system checks to see if the
GU ID on the source contract matches the GU
ID on the quote, which indicates that you have
rightful access to the contract and can
therefore quote a renewal. (The only way to
quote a renewal on a contact under another
partner’s GU ID is to process a Takeover.)
Because the GU ID is associated with the Bill
To ID on the quote, your options for resolving
this error involve either processing a Takeover
or modifying the Bill To ID.
Steps for Resolution
1. If this is a Takeover quote, go to the
Quote Summary Details screen,
select Take Over from the Action
drop-down menu, and execute the
required legal agreement to process
the takeover.
2. Otherwise, you can clear this error by
changing the Bill To ID on the quote to
match the Bill to ID of the source
contract, deleting the line from this
quote, and/or quoting this line on a
different quote.
3. If this is not possible, contact Support
for assistance.
Additional Information
For detailed information on takeovers, see the
CSCC Takeovers Job Aid.
You can change the Bill To ID on a quote if
your organization has multiple Bill To IDs. To
do so, go to the Quote Summary Details
screen and edit the Bill To ID field. In order to
do this, your CCO user ID must be associated
with the desired Bill to ID in your
organization’s Customer Profile. See the
CSCC User Guide for details.
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: SCCON1011
Error Information
Description:
Either the target contract number is invalid or it
specifies a contract you are not allowed to
access.
Steps for Resolution
1. Verify that you have entered the
correct Target Contract Number.
2. If not, correct your entry and revalidate
the quote.
3. If you have entered the desired number
and feel you should have access to this
contract, use the Register Contracts
feature (under the Administration tab)
to request access to this contract, or
open a Support case for assistance.
Additional Information
You can edit the target contract number on a
line by selecting the line, choosing ‘Edit Line’
on the Action drop down menu, and editing the
Target Contract field. See the CSCC User
Guide for details.
Error Code: SCCON1012
Error Information
Description:
This item is not on the source contract
specified.
Cause:
This error indicates that the source contract
does not have the specified item. This error
cannot normally happen because the system
uses the Serial Number of the item to find the
Source Contract Number or it uses the Source
Contract Number to find the item. So there can
normally not be a mismatch between these two
values. This can only happen if there is some
sort of data corruption issue.
Steps for Resolution
1. Verify the selected item and the source
contract.
2. The quote data seems to be corrupted.
3. The item can be removed from the
quote or customer support can be
contacted to investigate the contract
status.
Related Error Codes
SCCON5003
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: SCCON1014
Error Information
Steps for Resolution
Description:
The source contract number associated with
the serial number on this line is invalid, or it
specifies a contract you are not allowed to
access.
1. Verify that the serial number was
entered correctly, and if not, correct the
entry and try again.
2. If the serial number is correct, verify
that you have access to the source
contract. You can use the Register
Contracts feature (under the
Administration tab) to request access
to the contract, or open a Support case
for assistance.
Cause:
This error can be caused by an incorrectly
entered serial number or a contract access
issue.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Multiple Quote Upload Errors
Error Code: XXCSS_MQU_MANDATORY
Error Information
Steps for Resolution
Description:
The mandatory fields were missing in the Multiple Quote Upload
file.
Cause:
The mandatory fields were not populated in the Multiple Quote
Upload file that was uploaded. The mandatory fields are:
1. Quote Reference
2. Distributor Bill-to-ID
3. Reseller Bill-to-ID
1. Verify that you have entered the
Quote References, Disti and Reseller
Bill-to-IDs into the Multiple Quote
Upload file.
2. Re-upload the Multiple Quote Upload
file.
3. If you have corrected your entry and
the problem persists, open a Support
case for assistance.
Related Error Codes
XXCSS_MQU_MISMATCH
Error Code: XXCSS_MQU_MISMATCH
Error Information
Steps for Resolution
Description:
The mandatory fields were mismatching in the Multiple Quote
Upload file.
Cause:
The mandatory fields were not populated in the Multiple Quote
Upload file that was uploaded. The mandatory fields are:
1. Quote Reference
2. Distributor Bill-to-ID
3. Reseller Bill-to-ID
1. Verify that you have entered the
Quote Reference, Disti and Reseller
Bill-to-IDs into the Multiple Quote
Upload file.
2. Re-upload the Multiple Quote Upload
file.
3. If you have corrected your entry and
the problem persists, open a Support
case for assistance.
Related Error Codes
XXCSS_MQU_MANDATORY
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Cisco Service Contract Center
Error Code: XXCSS_MQU_QR_UNIQ
Error Information
Description:
The Quote reference you provided in the
Quote Reference field has already been used
before in a previous upload and is already in
the system.
Cause:
The Quote reference you provide in the
Quote Reference field in your Multiple Quote
Upload file should be unique. Quote
reference can contain letters, numbers, or a
combination of both.
Note: No special characters are allowed in
the Quote Reference field.
Steps for Resolution
1. Verify that you have entered the Quote
Reference in the Quote Reference
field with a unique value in the Multiple
Quote Upload file.
2. Re-upload the Multiple Quote Upload
file.
3. If you have corrected your entry and
the problem persists, open a Support
case for assistance.
Related Error Codes
XXCSS_MQU_QR_ALPHA
XXCSS_MQU_QR_LIMIT
XXCSS_MQU_QR_MISMATCH
Error Code: XXCSS_MQU_QR_ALPHA
Error Information
Description:
The Quote reference you provided in the
Quote Reference field has special characters.
Special characters are NOT allowed.
Cause:
The Quote reference you provide in the
Quote Reference field in your Multiple Quote
Upload file should contain letters, numbers,
or a combination of both. (Alphanumeric).
Steps for Resolution
1. Verify that you have entered the Quote
Reference in the Quote Reference
field with numeric or alphanumeric
values in the Multiple Quote Upload
file.
2. Re-upload the Multiple Quote Upload
file.
3. If you have corrected your entry and
the problem persists, open a Support
case for assistance.
Note: No special characters are allowed in
the Quote Reference field.
Related Error Codes
XXCSS_MQU_QR_UNIQ
XXCSS_MQU_QR_LIMIT
XXCSS_MQU_QR_MISMATCH
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_MQU_QR_LIMIT
Error Information
Description:
The Quote reference value exceeded the
maximum allowed 30 characters limit.
Cause:
The Quote reference value you entered in the
Quote Reference field in the Multiple Quote
Upload template can have a maximum of 30
characters.
Steps for Resolution
1. Verify that the Quote Reference you
entered in the Quote Reference field in
the Multiple Quote Upload file does not
exceed 30 characters.
2. Re-upload the Multiple Quote Upload
file.
3. If you have corrected your entry and
the problem persists, open a Support
case for assistance.
Related Error Codes
XXCSS_MQU_QR_UNIQ
XXCSS_MQU_QR_ALPHA
XXCSS_MQU_QR_MISMATCH
Error Code: XXCSS_MQU_QR_MISMATCH
Error Information
Description:
The Quote reference value that you have
entered mismatched in the Multiple Quote
Upload file.
Cause:
The Quote References value was not
populated correctly in the Multiple Quote
Upload file that was uploaded.
Steps for Resolution
1. Verify that the Quote Reference value
you entered has been populated
correctly in the Multiple Quote Upload
file that you uploaded.
2. Re-upload the Multiple Quote Upload
file.
3. If you have corrected your entry and
the problem persists, open a Support
case for assistance.
Related Error Codes
XXCSS_MQU_QR_UNIQ
XXCSS_MQU_QR_ALPHA
XXCSS_MQU_QR_LIMIT
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_MQU_ACCESS_INVLD
Error Information
Steps for Resolution
Description:
The CCO ID you provided in the Access field
in your Multiple Quote Upload file is not valid.
1. Verify that the CCO ID you entered in
the Access field in the Multiple Quote
Upload file is valid.
2. Re-upload the Multiple Quote Upload
file.
3. If you have corrected your entry and
the problem persists, open a Support
case for assistance.
Cause:
The CCO ID you provide in the Access field
in your Multiple Quote Upload file MUST be
valid. The Disti and Reseller Bill-to-IDs
provided must be able to transact business
together.
Related Error Codes
N/A
Error Code: XXCSS_MQU_ENT
Error Information
Description:
The Enterprise SKU value you entered in the
ENT SKU field in your Multiple Quote Upload
file is incorrect.
Cause:
The Enterprise SKU value you provide in the
ENT SKU field in your Multiple Quote Upload
file MUST be either Y, N or leave the field
blank.
Steps for Resolution
1. Verify that the Enterprise SKU value
you enter in the ENT SKU field in the
Multiple Quote Upload file is Y, N or
the field is left blank.
2. Re-upload the Multiple Quote Upload
file.
3. If you have corrected your entry and
the problem persists, open a Support
case for assistance.
Related Error Codes
XXCSS_MQU_ENT_ELIGIBLE
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_MQU_ENT_ELIGIBLE
Error Information
Steps for Resolution
Description:
The Distributor uploading the Multiple Quote
Upload file is not Enterprise SKU Invoicing
enabled.
1. Verify that the Enterprise SKU value
you enter in the ENT SKU field in the
Multiple Quote Upload file is N or the
field is left blank.
2. Re-upload the Multiple Quote Upload
file.
3. If you have corrected your entry and
the problem persists, open a Support
case for assistance.
Cause:
The Enterprise SKU value you provide in the
ENT SKU field in your Multiple Quote Upload
file MUST be N or leave the field blank
because the Distributor is not Enterprise SKU
Invoicing enabled.
Related Error Codes
XXCSS_MQU_ENT
Error Code: XXCSS_MQU_DIST_RES
Error Information
Steps for Resolution
Description:
Reseller added multiple Distributor Bill-to-ID's
on their Multiple Quote upload file.
1. Verify that you entered ONLY 1
Distributor Bill-to-ID in the Distributor
Bill-to-ID field per transaction (line) in
the Multiple Quote Upload file you are
uploading.
2. Re-upload the Multiple Quote Upload
file.
3. If you have corrected your entry and
the problem persists, open a Support
case for assistance.
Cause:
The Multiple Quote Upload file uploaded by
the Reseller cannot contain multiple
Distributor Bill-to-IDs. When uploading your
Multiple Quote Upload file, you MUST only
provide 1 Distributor Bill-to-ID for each
transaction (line)
Related Error Codes
N/A
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Customer Profile Errors
Error Code: SCCUS1001
Error Information
Description:
You are not eligible to quote this service
based on Cisco service program eligibility
rules.
Cause:
The error can occur for one of the following
reasons:
As a 1-Tier Partner or Reseller, the
organization referenced in your user profile is
not setup to order the selected service level,
or the Install Site ID is associated to an
ineligible country according to Cisco’s service
program rules.
As a Disti organization, the Reseller Bill-to ID
referenced in your quote is not setup to order
or is ineligible for the selected service level
OR the Install Site ID is associated to an
ineligible country according to Cisco’s service
program rules.
Steps for Resolution
If you are using an incorrect Install Site, select
a different value for this line and revalidate the
quote.
If the Install Site is correct, select an eligible
service level from the options presented in the
Error Details popup window and revalidate the
quote.
If you are operating as a Disti and both the
service level and the Install Site are correct,
select an eligible Reseller and revalidate the
quote.
If you are unable to resolve this error after
changing the Install Site ID; the Service Level;
and/or Reseller when operating as Disti, open
a Support case for assistance.
Additional Information
You can modify the service level for the entire
quote by editing the Preferences section on
the Quote Summary Details screen, or for the
line by selecting the line, choosing ‘Edit Line’
from the Action drop-down, and choosing a
different service level in the Preferences
section of the pop-up window.
Related Error: SCASL1002
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Error Code: SCCUS1010
Error Information
Description:
The Reseller Bill-to ID referenced in your
quote is not setup to order or is ineligible for
the selected service level OR the Install Site
ID is associated to an ineligible country
Cause:
As a Disti organization, the Reseller Bill-to ID
referenced in your quote is needs to be
eligible and setup to order for the selected
service level and the Install Site ID needs to
be associated to an eligible country according
to Cisco’s service program rules.
Steps for Resolution
1. Please verify that you are using a
correct Install Site, if the Install Site is
incorrect, select a different value for
the line and revalidate the quote.
2. If the Install Site is correct, select an
eligible service level and revalidate the
quote.
3. If you are operating as a Disti and both
service level and the Install Site are
correct, select an eligible Reseller and
revalidate the quote.
4. If you are unable to resolve this error
after changing the Install Site ID; the
Service Level; and/or Reseller when
operating as Disti, open a Support
case for assistance.
Related Error Codes
SCASL1002
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Begin and End Date Errors
Error Code: XXCSS_QOT_SD_MISSING
Error Information
Description:
Begin Date cannot be null.
Cause:
If any of your quote lines are missing a Begin
Date, you will not be able to proceed with the
‘Validate’ or ‘Validate and Save’ process.
This pre-validation check is in place to ensure
that every line on your quote contains the key
attributes that are needed to generate pricing
and verify service availability before you
resolve any other errors which may occur.
Steps for Resolution
1. Ensure that all line(s) have a service
Begin Date by selecting the line
checkbox(es) which contain this error
and using the ‘Edit Line’ functionality
from the Action drop down. This will
enable you to apply a Begin Date to
single or multiple lines.
2. Revalidate your quote.
3. If you have additional errors on your
quote due to key missing data, you will
not be able to validate your quote until
all key fields have been entered.
However, you can still save your
changes by clicking ‘Save’.
4. Please open a support case if the
problem persists.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
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Error Code: XXCSS_QOT_ED_MISS
Error Information
Description:
No Coverage End Date has been provided for
this line.
Cause:
The item cannot be quoted without a Coverage
End Date. If any of your quote lines are missing
an End Date, you will not be able to proceed
with the ‘Validate’ or ‘Validate and Save’
process.
This pre-validation check is in place to
ensure that every line on your quote
contains the key attributes that are
needed to generate pricing and verify
service availability before you resolve
any other errors which may occur.
Steps for Resolution
1. Specify an End Date using the Edit
Line function from the Action dropdown menu.
2. If this is not possible or does not
resolve the error, open a Support case
for assistance.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Error Code: XXCSS_QOT_SLC_COMMON_BEGIN
Error Information
Description:
A quote for a service level change on an
existing contract cannot retain the source
contract number unless the Coverage Begin
Date is the same for all lines on the contract.
Cause:
To quote a service level change that retains the
existing contract number, the Coverage Begin
Date must be the same for all lines on the
contract.
Steps for Resolution
1. Set a common Begin Date for all lines
from this contract or re-set the Target
Contract field to NEW to generate
separate contracts for the different
coverage dates.
2. If this is not possible, open a Support
case for assistance. (For detailed
information, see the section "Service
Level Change with the Same Contract
Number" in the CSCC User Guide.)
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
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Error Code: SCDAT1001
Error Information
Description:
This product has reached last date of support.
A quote for service on this product cannot be
completed as support is no longer available.
Cause:
Cisco's End of Life policy specifies when Cisco
will stop supporting a product, the last date to
purchase service on an uncovered product and
the last date existing service on the product
can be renewed. This validation notifies the
user that the service is no longer available for
the product. The product has passed its Last
Date of Support.
Steps for Resolution
1. The line must be removed from the
quote because support is no longer
available for this product.
2. If you feel you have received this
message in error, please contact
Support for assistance.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
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Error Code: SCDAT1006
Error Information
Description:
The major-line product has reached end-ofnew-service-attach and the last day to add new
service has passed.
Cause:
This validation verifies that service is not being
added to the product after its Last Date of
Attach, which is typically 12 months after the
last date the product is available for sale. Last
Data of Attach is one of the product end-of-life
milestones administered under Cisco’s End-ofLife Policy.
This validation has been lowered for most
products, but some products still generate
hard-stop errors because replacement parts
are not available in Cisco depots. This protects
Cisco from selling services that cannot be
delivered, and protects Cisco customers from
being charged for such services.
Steps for Resolution
1. If the Error Status for this error is
"Internally Overridden," no further
action is needed and this error will not
prevent the quote from becoming valid
and orderable.
2. If the error has any other status, the
line will need to be removed because
new service is not available. Use the
‘Delete Line’ functionality to remove the
line.
3. Validate again to remove the error.
4. If error is not resolved or if you would
like to request an override, open a
case with Cisco Support for assistance.
Additional Information
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down menu
on the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
In the rare case of a late renewal (that is, a
situation where the previous coverage end date
is long past and the system does not recognize
the quote as a renewal) it may be necessary to
back date the begin date to provide continuous
service. If you feel this is the case, contact
Support for assistance.
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error: SCDAT5014
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Error Code: SCDAT1008
Error Information
Description:
The major-line product for this minor line has
reached end-of-new-service-attach and the last
day to add new service has passed.
Cause:
This validation verifies that service is not being
added to the product after the Last Date of
Attach, which is typically 12 months after the
last date the product is available for sale. Last
Data of Attach is one of the product end-of-life
milestones administered under Cisco’s End-ofLife Policy.
This validation has been lowered for most
products, but some products still generate
hard-stop errors because replacement parts
are not available in Cisco depots. This protects
Cisco from selling services that cannot be
delivered, and protects Cisco customers from
being charged for such services.
Steps for Resolution
1. If the Error Status for this error is
"Internally Overridden," no further
action is needed and this error will not
prevent the quote from becoming valid
and orderable.
2. If the error has any other status, the
line will need to be removed because
new service is not available. Use the
‘Delete Line’ functionality to remove the
line.
3. Validate again to remove the error.
4. If error is not resolved or if you would
like to request an override, open a
case with Cisco Support for assistance.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error Code: SCDAT5016
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Error Code: SCDAT1009
Error Information
Description:
This product's major line has reached last date
of support. A quote for service on this product
cannot be completed as support is no longer
available.
Cause:
Cisco's End of Life policy specifies when Cisco
will stop supporting a product, the last date to
purchase service on an uncovered product,
and the last date existing service on a product
can be renewed. Ordering service is no longer
possible for this product and any associated
minor lines.
Steps for Resolution
1. The line must be removed from the
quote because support is no longer
available for this product.
2. In rare cases, Cisco grants exceptions
to its end-of-life policy. To pursue this
option, open a case with Support.
Additional Information
To clear this error, you will have to remove the
major line and all associated minor lines.
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down menu
on the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Error Code: SCDAT1010
Error Information
Description:
Service for product is not renewable.
Cause:
Validate that service is renewable for SIS98
(Cat A only). Renewal for SIS98 service is
requested for a product that does not have a
price category of A.
Steps for Resolution
1. Remove the product from the
quote/order.
2. Use the ‘Edit Line’ or ‘Delete Line’
functionality to edit or remove the line.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
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Error Code: SCDAT5001
Error Information
Description:
The Coverage Begin Date for new service must
be today's date, at the earliest..
Cause:
When users are purchasing service for a
previously uncovered product, service should
start from today's date plus any necessary lead
time to stock the warehouse to be able to
provide service.
This error will occur if the product is not
currently covered and the requested begin date
is in the past. This error would normally appear
when adding an uncovered piece of equipment
to the quote with a begin date in the past or
when editing the line to a date in the past. This
error will not occur if the date was correct at the
time the line was added but simple passage of
time leaves a begin date in the past. It is also
possible that the equipment was previously
covered but it is far enough past the previous
coverage end date that the system does not
recognize the quote as a renewal.
Steps for Resolution
1. If the status of this error is “Internally
Overridden,” no further action is
necessary and this error will not
prevent the quote from becoming valid
and orderable. Otherwise, the Begin
Date needs to be corrected.
2. Edit the line to adjust the begin date to
ensure it adheres to and meets the
conditions:
For new service, upgrade or
downgrade, enter a Coverage Begin
Date that is today's date + 1, or later.
The Begin date cannot be more than
90 days in the future.
For renewal service, the Begin Date
must be the previous coverage end
date +1.
3. Use the Preferred Value provided if
possible.
4. If none of these options are possible,
or they do not resolve the issue, open
a case with Support.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
In the rare case of a late renewal (that is, a
situation where the previous coverage end date
is long past and the system does not recognize
the quote as a renewal) it may be necessary to
back date the begin date to provide continuous
service. If you feel this is the case, contact
Support for assistance.
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error: SCDAT9019
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Error Code: SCDAT5002
Error Information
Description:
The Coverage Begin Date for new service
cannot be more than 90 days in the future.
Cause:
To support CA Bookings Policy, the begin date
of new service cannot be after Today's Date +
90 days. This error indicates that the begin
date is more than 90 in the future.
Steps for Resolution
1. If possible, use the Preferred Value
provided.
2. If this is not possible, open a Support
case for assistance.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error Code: SCDAT9001
Error Code: CS246
Error Information
Description:
The Coverage Begin Date for new service
cannot be more than 90 days in the future.
Cause:
To support CA Bookings Policy, the begin date
of new service cannot be after Today's Date +
90 days. This error indicates that the begin
date is more than 90 in the future.
Steps for Resolution
1. If possible, use the Preferred Value
provided.
2. If this is not possible, open a Support
case for assistance.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error Code: SCDAT9001
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Error Code: SCDAT5006
Error Information
Description:
The Co-Term date cannot be applied because
the requested service duration is less than the
standard duration.
Cause:
This error indicates that the minimum duration
for this service level has not been reached.
This is a mandatory service situation which
allows no co-term date exception for new
service.
Steps for Resolution
1. Verify the end date.
2. The end date should be extended to
the minimum duration.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error Code: SCDAT9023
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Error Code: SCDAT5008
Error Information
Description:
The Coverage Begin Date entered is not
allowed. Because this is a renewal, the Begin
Date must be the current Coverage End Date +
1, at the earliest.
Cause:
On a renewal quote, the begin date of the new
coverage must be one day after the end date of
the old coverage, or later. The begin date
entered does not meet this condition.
Steps for Resolution
1. If this is a Takeover quote, process the
Takeover first and revalidate the quote
before taking action on this error.
2. If possible, use the Preferred Value
provided.
3. If not, enter a Coverage Begin Date
that is the current Coverage End Date
+ 1, or later.
4. If this is not possible or does not
resolve the issue, open a case with
Support.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
For detailed information on takeovers, see the
CSCC Takeovers Job Aid.
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error: SCDAT9018
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Error Code: SCDAT5010
Error Information
Description:
Service end date is invalid. Check end date for
the following conditions:
1. End date cannot exceed the
maximum standard coverage
period for this service level.
2. A non-standard Deal ID is
required to exceed the
maximum standard.
3. The Deal ID you provided may
not be valid for this nonstandard quote.
4. The Service SKU/GSP and
duration on your quote does
not match the Service SKU on
your deal and it exceeds
standard duration,
Steps for Resolution
1. If applicable, accept the preferred
value provided.
2. Add an approved non-standard Deal ID
in order to create a quote which
exceeds standard duration.
3. Contact your Account Manager or log a
support case for assistance.
4. Add a SKU/GSP that is on your deal
and meet the duration or lower your
duration to make it standard duration.
Note: if the status of this error is “Internally
Overridden,” no further action is necessary and
this error will not prevent the quote from
becoming valid and orderable.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error: SCDAT9014
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Error Code: SCDAT5011
Error Information
Description:
The Coverage End Date entered results in a
coverage period that is less than the minimum
duration required (CA Bookings policy states
that renewal must be for at least one year unless co-termed on existing contract) (except
for mandatory customers)
Steps for Resolution
1. If possible, use the Preferred Value
provided.
2. If not, modify the End Date so that it
brings the coverage period within the
minimum required.
3. If this is not possible or does not
resolve the issue, open a case with
Support.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error Code: SCDAT9021
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Error Code: SCDAT5012
Error Information
Description:
For new coverage, the Coverage Begin Date
must be today's date, at the earliest.
Cause:
For new service the begin date needs to be in
the future. If the quote is ordered today the
earliest service could be provided is tomorrow.
It is also possible that the equipment was
previously covered but it is far enough past the
previous coverage end date that the system
does not recognize the quote as a renewal.
Steps for Resolution
1. If possible, use the Preferred Value
provided.
2. Edit the line to adjust the begin date to
ensure it adheres to and meets the
conditions:
For new service, upgrade or
downgrade, enter a Coverage Begin
Date that is today's date + 1, or later.
The Begin date cannot be more than
90 days in the future.
For renewal service, the Begin Date
must be the previous coverage end
date +1.
3. If this is not possible or does not
resolve the issue, open a case with
Support.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Related Error: In the rare case of a late
renewal (that is, a situation where the previous
coverage end date is long past and the system
does not recognize the quote as a renewal) it
may be necessary to back date the begin date
to provide continuous service. If you feel this is
the case, contact Support for assistance.
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error: SCDAT9002
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Error Code: SCDAT5014
Error Information
Description:
The major-line product has reached end-ofnew-service-attach and the last day to add new
service has passed.
Cause:
This validation verifies that service is not being
added to the product after its Last Date of
Attach, which is typically 12 months after the
last date the product is available for sale. Last
Data of Attach is one of the product end-of-life
milestones administered under Cisco’s End-ofLife Policy.
This validation has been lowered for most
products, but some products still generate
hard-stop errors because replacement parts
are not available in Cisco depots. This protects
Cisco from selling services that cannot be
delivered, and protects Cisco customers from
being charged for such services.
Steps for Resolution
1. If the Error Status for this error is
"Internally Overridden," no further
action is needed and this error will not
prevent the quote from becoming valid
and orderable.
2. If the error has any other status, the
line will need to be removed because
new service is not available. Use the
‘Delete Line’ functionality to remove the
line.
3. Validate again to remove the error.
4. If error is not resolved or if you would
like to request an override, contact
Cisco Staff for assistance.
Additional Information
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down menu
on the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error: SCDAT1006
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Error Code: SCDAT5016
Error Information
Description:
The major-line product for this minor line has
reached end-of-new-service-attach and the last
day to add new service has passed.
Cause:
This validation verifies that service is not being
added to the product after the Last Date of
Attach, which is typically 12 months after the
last date the product is available for sale. Last
Data of Attach is one of the product end-of-life
milestones administered under Cisco’s End-ofLife Policy.
This validation has been lowered for most
products, but some products still generate
hard-stop errors because replacement parts
are not available in Cisco depots. This protects
Cisco from selling services that cannot be
delivered, and protects Cisco customers from
being charged for such services.
Steps for Resolution
1. If the Error Status for this error is
"Internally Overridden," no further
action is needed and this error will not
prevent the quote from becoming valid
and orderable.
2. If the error has any other status, the
line will need to be removed because
new service is not available. Use the
‘Delete Line’ functionality to remove the
line.
3. Validate again to remove the error.
4. If error is not resolved or if you would
like to request an override, contact
Cisco Staff for assistance.
Additional Information
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down menu
on the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error: SCDAT1008
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Error Code: SCDAT5017
Error Information
Description:
Cisco will stop supporting this major line
product before the specified end date. The
system has automatically adjusted the end
date for this major line so that it occurs on the
last date of support, since service cannot
extend beyond this date. (The system may also
have adjusted the end dates for minor lines
associated with this major.)
Steps for Resolution
No action is necessary. This error simply
indicates that the system has automatically
adjusted the end date on the line to allow it to
pass validations successfully.
Additional Information
Related Error: SCDAT9005
Cause:
Cisco's End of Life policy specifies when Cisco
will stop supporting a product, the last date of
purchase service on an uncovered product and
the last existing service on the product can be
renewed. This error indicates that the end date
for the parent product is past the last date of
support. The parent product and all associated
child products cannot exceed the Last Date of
Support for the parent.
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Error Code: SCDAT5018
Error Information
Description:
Cisco will stop supporting this major line
product before the specified end date. The
system has automatically adjusted the end
date for this major line so that it occurs on the
last date of support, since service cannot
extend beyond this date. (The system may also
have adjusted the end dates for minor lines
associated with this major.)
Steps for Resolution
No action is necessary. This error simply
indicates that the system has automatically
adjusted the end date on the line to allow it to
pass validations successfully.
Additional Information
Related Error: SCDAT9006
Cause:
Cisco's End of Life policy specifies when Cisco
will stop supporting a product, the last date of
purchase service on an uncovered product and
the last existing service on the product can be
renewed. This error indicates that the end date
for the parent product is past the last date of
support. The parent product and all associated
child products cannot exceed the Last Date of
Support for the parent.
Error Code: SCDAT5033
Error Information
Description:
Service date is invalid. The end date cannot
exceed the maximum standard coverage
period for this service level.
Steps for Resolution
1. If applicable, accept the preferred
value provided.
2. Reduce the coverage duration by
editing the line to adjust the end date.
3. Contact your Account Manager or log a
support case for assistance.
Note: if the status of this error is “Internally
Overridden,” no further action is necessary and
this error will not prevent the quote from
becoming orderable.
Related Error Codes
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Error Code: SCDAT9001
Error Information
Description:
The Coverage Begin Date for new service
cannot be more than 90 days in the future.
Cause:
To support CA Bookings Policy, the begin date
of new service cannot be after Today's Date +
90 days.
Steps for Resolution
1. If possible, use the Preferred Value
provided.
2. If this is not possible, open a Support
case for assistance.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error: SCDAT5002
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Error Code: SCDAT9002
Error Information
Description:
The Coverage Begin Date for new service must
be today's date, at the earliest.
Cause:
For new service the begin date needs to be in
the future. If the quote is ordered today the
earliest service could be provided is tomorrow.
It is also possible that the equipment was
previously covered but it is so far past the old
end date that the system does not recognize it
as a renewal.
Steps for Resolution
1. If possible, use the Preferred Value
provided.
2. Edit the line to adjust the begin date to
ensure it adheres to and meets the
conditions:
For new service, upgrade or
downgrade, enter a Coverage Begin
Date that is today's date + 1, or later.
The Begin date cannot be more than
90 days in the future.
For renewal service, the Begin Date
must be the previous coverage end
date +1.
3. If this is not possible or does not
resolve the issue, open a case with
Support.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error: SCDAT5012
Error Code: SCDAT9005
Error Information
Description:
Cisco will stop supporting this minor line
product before the specified end date. The
system has automatically adjusted the end
date for this minor line so that it occurs on the
last date of support, since service cannot
Steps for Resolution
No action is necessary. This error simply
indicates that the system has automatically
adjusted the end date on the line to allow it to
pass validations successfully.
Related Error Codes
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extend beyond this date.
SCDAT5017
Cause:
Cisco's End of Life policy specifies when Cisco
will stop supporting a product, the last date of
purchase service on an uncovered product and
the last existing service on the product can be
renewed. This error indicates that the
requested service end date is past the
product’s last date of support.
Error Code: SCDAT9006
Error Information
Description:
Cisco will stop supporting this major line
product before the specified end date. The
system has automatically adjusted the end
date for this major line so that it occurs on the
last date of support, since service cannot
extend beyond this date. (The system may also
have adjusted the end dates for minor lines
associated with this major.)
Steps for Resolution
No action is necessary. This error simply
indicates that the system has automatically
adjusted the end date on the line to allow it to
pass validations successfully.
Related Error Codes
SCDAT5018
Cause:
Cisco's End of Life policy specifies when Cisco
will stop supporting a product, the last date of
purchase service on an uncovered product and
the last existing service on the product can be
renewed. This error indicates that the end date
for the parent product is past the last date of
support. The parent product and all associated
child products cannot exceed the Last Date of
Support for the parent.
Error Code: SCDAT9013
Error Information
Description:
When quoting a Service Level change
(upgrade or downgrade) or a takeover, you
cannot reduce the coverage period or set a
Steps for Resolution
1. Check the Source Service End Date
and ensure that the Coverage End
Date is equal to or less than that date
and does not result in a coverage
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coverage duration less than the 12-month
minimum duration required. Therefore, the
Coverage End Date must be equal to or later
than the End Date on the source contract and
must result in a coverage period of 12 months
or more.
Cause:
This error indicates that, in conjunction with a
service level change or takeover, the new end
date is less than the original end date or
results in a coverage duration of less than 12
months.
duration of less than 12 months. (If
the Source Service End Date column
is not shown, it can be added using
Filters > Column & Row Display.)
2. If necessary, modify the Coverage
End Date so that it is equal to or less
than the Source Service End Date
and does not result in a coverage
duration of less than 12 months.
3. If you have taken these steps and still
require assistance, open a case with
Support.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
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Error Code: SCDAT9014
Error Information
Description:
The Coverage End Date entered results in a
coverage period that exceeds the maximum
coverage period allowed for this service level.
Cause:
This error indicates that the maximum duration
for this service level has been exceeded.
Steps for Resolution
1. If possible, use the Preferred Value
provided.
2. If not, modify the End Date so that it
brings the coverage period within the
maximum allowed.
3. If this is not possible, open a case with
Support.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error Code: SCDAT5010
Error Code: SCDAT9015
Error Information
Description:
The Coverage Begin Date for this quote line
must be equal to or later than the Begin Date of
the current coverage. If service on a product
has been renewed early, so that there are both
Active and Signed contracts in place for the
product, current coverage includes the
combined durations of both the Active and
Signed contracts.
Cause:
When the service level is changed on a
covered product, the begin date cannot be
before the existing service begin date.
Steps for Resolution
1. If possible, use the Preferred Value
provided.
2. If not, enter a Coverage Begin Date
that is equal to or later than the current
Coverage Begin Date.
3. If this is not possible, open a case with
Support.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
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Error Code: SCDAT9017
Error Information
Description:
The Coverage End Date entered is earlier than
the Coverage Begin Date.
Cause:
This error indicates that the end date is before
the begin date.
Steps for Resolution
1. If possible, use the Preferred Value
provided.
2. If not, modify the Coverage Begin and
End Dates so that the End Date is later
than the Begin Date, and coverage
durations and dates comply with Cisco
policies.
3. If this is not possible, open a case with
Support.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
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Error Code: SCDAT9018
Error Information
Description:
Because this is a renewal, the Coverage Begin
Date must be the current Coverage End Date +
1.
Steps for Resolution
1. If this is a Takeover quote, process the
Takeover first and revalidate the quote
before taking action on this error.
2. If possible, use the Preferred Value
provided.
3. If not, enter a Coverage Begin Date
that is the current Coverage End Date
+ 1, or later.
4. If this is not possible or does not
resolve the issue, open a case with
Support.
Additional Information
You can modify the Coverage Begin Date
using the ‘Edit Line’ function available on the
Action drop-down menu. In addition, you can
typically use the Auto-Fix button to fix this error
by automatically selecting the Preferred Value.
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error: SCDAT5008
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Error Code: SCDAT9019
Error Information
Description:
For new service, the Coverage Begin Date
must be today's date + 1, at the earliest.
Cause:
When users are purchasing service for a
previously uncovered product, service should
start from today's date plus any necessary lead
time to stock the warehouse to be able to
provide service.
This error would normally appear when adding
an uncovered piece of equipment to the quote
with a begin date in the past or when editing
the line to a date in the past. It will not occur if
the date was correct at the time the line was
added but simple passage of time leaves a
begin date in the past. We do not force the
user to constantly change the date to today's
date after the line was added.
It is also possible that the equipment was
previously covered but it is far enough past the
previous coverage end date that the system
does not recognize the quote as a renewal.
Steps for Resolution
1. If the status of this error is “Internally
Overridden,” no further action is
necessary and this error will not
prevent the quote from becoming valid
and orderable. Otherwise, the Begin
Date needs to be corrected.
2. Edit the line to adjust the begin date to
ensure it adheres to and meets the
conditions:
For new service, upgrade or
downgrade, enter a Coverage Begin
Date that is today's date + 1, or later.
The Begin date cannot be more than
90 days in the future.
For renewal service, the Begin Date
must be the previous coverage end
date +1.
3. Use the Preferred Value provided if
possible.
4. If none of these options are possible,
or they do not resolve the issue, open
a case with Support.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
In the rare case of a late renewal (that is, a
situation where the previous coverage end date
is long past and the system does not recognize
the quote as a renewal) it may be necessary to
back date the begin date to provide continuous
service. If you feel this is the case, contact
Support for assistance.
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
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Related Error: SCDAT5001
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Error Code: SCDAT9021
Error Information
Description:
The Coverage End Date on the quote line
results in a coverage period that is less than
the minimum coverage period allowed for the
service level.
Cause:
Service coverage must be equal to or greater
than the standard minimum duration for the
service level on the quote line (typically 12
months).
Steps for Resolution
1. On the Error Details pop-up window,
click the Preferred Value toggle button
to automatically set the duration to 12
months
2. In rare cases where a valid business
justification can be provided, Cisco
may grant an override to this error. In
these cases, follow the instructions
provided in the Error Details pop-up
window.
Additional Information
Note: The system allows you to set a duration
of less than 12 months on a piece of
equipment one time only with no intervention
from Cisco. This allowance, which is provided
to enable you to align the end dates of all lines
on the contract, is permitted one time for each
piece of equipment while it resides on a
contract under your Global Ultimate ID. If you
have encountered this SCDAT9021 error
condition, this means that the one-time
exception has already been used for the piece
of equipment you are quoting.
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error Code: SCDAT5011
You can use the Min Duration One Time
Usage Report, available from the CSCC
Reports screen, to verify the status of the onetime exception for a list of serial numbers. See
the “Using CSCC Reports” section of the
CSCC User Guide for details.
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Error Code: SCDAT9023
Error Information
Description:
The Co-Term date cannot be applied because
the requested service duration is less than the
standard duration.
Cause:
This error indicates that the minimum duration
for this service level has not been reached.
This is a mandatory service situation which
allows no co-term date exception for new
service.
Steps for Resolution
1. You need to verify the end date.
2. The end date should be extended to
the minimum duration.
3. You can edit the End Date from the
‘Edit Line’ pop-up window.
4. Validate again to remove the error.
5. If error is not resolved, contact Cisco
Staff for assistance.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error Code: SCDAT5006
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Error Code: SCDAT9030
Error Information
Description:
This is a Takeover item, and coverage of 12
months or more is required.
Cause:
This error occurs when the coverage duration
on the line is less than 12 months, and the line
is also a Takeover line. Service coverage on all
Takeover lines must be greater than or equal to
the standard minimum duration for the service
level (typically 12 months).
Steps for Resolution
1. If the coverage end date shown in the
Preferred Value field is acceptable,
check (and correct) any Begin Date
errors, then select the Preferred Value.
2. In rare cases, and with clear Business
Justification, an override of these
agreed Terms & Conditions may be
granted. To make such a request,
download and complete the Override
Request Form, then open a case with
Support and attach the completed
Request Form to the case.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error Codes: SCDAT9021,
SCDAT9031
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Error Code: SCDAT9031
Error Information
Description:
The end date provided results in a coverage
period less than the 12-month minimum
allowed for full-entitlement partners.
Cause:
Because your company operates under a fullentitlement service agreement with Cisco,
service coverage on all contracts ordered
under this Bill-To ID must be greater than or
equal to the standard minimum duration of 12
months.
Steps for Resolution
1. If the coverage end date shown in the
Preferred Value field is acceptable,
check (and correct) any Begin Date
errors, then select the Preferred Value.
2. In rare cases, and with clear Business
Justification, an override of these
agreed Terms & Conditions may be
granted. To make such a request,
download and complete the Override
Request Form, then open a case with
Support and attach the completed
Request Form to the case.
Additional Information
Many Begin and End date errors can be
resolved automatically by enabling the
Automate Error Resolution functionality in
Preferences. For more information about
Automate Error Resolution, refer to the Best
Practices for Error Resolution Job Aid.
Related Error Code: SCDAT9021, SCDAT9030
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Export Compliance Errors
Error Code: SCEXP1001
Error Information
Steps for Resolution
Description:
The Export Compliance screening found a
location in an embargoed country.
1. You must cancel your quote/ order or
remove the embargoed country
location.
2. Validate again to remove the error.
3. If error is not resolved, contact Cisco
Staff for assistance.
Cause:
All service quotes undergo standard export
compliance reviews. This error indicates that
an embargoed country is in a Bill To or Install
Site address.
Related Error Codes
N/A
Error Code: SCEXP1002
Error Information
Steps for Resolution
Description:
This customer is subject to the Export Review
for Denied Party process. The customer data is
undergoing manual review as part of the Export
Compliance screening.
1. Please wait 24 hours, then revalidate
the quote.
2. If the error continues to appear, contact
Support for assistance.
Related Error Codes
Cause:
The product and Install Site data on this line is
currently under Export Compliance review by
Cisco. See the Export Compliance section of
the CSCC User Guide for more information.
N/A
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Error Code: SCEXP1003
Error Information
Description:
This line is under Export Review for product
License Determination. The licensing
requirements are being reviewed against any
existing licenses as part of the Export
Compliance screening.
Steps for Resolution
1. You will need to contact Customer
Support for more information.
Related Error Codes
N/A
Cause:
All service quotes undergo standard export
compliance reviews. This error indicates that
the line is under Export Review for Licensing
Determination.
Error Code: SCEXP1004
Error Information
Description:
Additional data is needed to complete Export
Compliance screening on this line.
Cause:
All service quotes undergo a Cisco standard
export compliance review. This process will
complete within 24 hours after the quote was
validated.
Steps for Resolution
1. Please wait 24 hours while Cisco
reviews the export compliance
information on your quote.
2. After 24 hours, re-validate the quote.
3. Please open a support case if the
problem persists.
Related Error Codes
N/A
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Service Validation Errors
Error Code: SCMIS1001
Error Information
Description:
The product is not mapped to the service level
on the line, so it is considered non-serviceable
Cause:
Cisco products are sometimes not eligible for
service under some service levels. This error
indicates that the product on the line is not
mapped to the service level on the line, and is
therefore not serviceable. This error condition
prevents quote conversion failures that would
occur if the quote was ordered.
Steps for Resolution
1. If the SCDAT1009 Last Date of
Support error is also occurring on the
line, the line must be removed from the
quote.
2. If you feel the product should be
mapped to the service level chosen,
open a case with Cisco Support for
assistance.
Related Error Codes
SCDAT1009
Products sometimes show as non-serviceable
because they are long past their Last Date of
Support and all linkage to various service
levels has been removed. In these cases, the
Last Date of Support error, SCDAT1009 will
also occur on the line.
Error Code: SCMIS1002Error Information
Description:
Primary and secondary coverage has been
requested for this line item. However, the
configuration of one coverage does not match
the configuration of the other. This may have
occurred when one or more minor lines were
deleted during a previous order.
Cause:
On some complex configurations with both
Primary and Secondary coverage, the minorline configuration on the Primary coverage
contract does not match the configuration on
the Secondary coverage contract. This might
occur, for instance, when a user deletes a
minor line from a contract during renewal
quoting.) Because Service Configuration
requirements dictate that the Primary and
Secondary configurations must match each
other exactly, these quotes cannot proceed to
Steps for Resolution
1. Delete the secondary coverage and
quote it on a separate quote
2. Submit the quote for ordering after the
primary coverage quote has been
converted to a contract.
Related Error Codes
Secondary Coverage Job Aid
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ordering.
Error Code: SCMIS1005
Error Information
Steps for Resolution
Description:
Input Request to Eligibility services are
incorrect. Please check the input parameters.
Eligibility services cannot process the
transaction due to incorrect input details
1. Please open a support case for
resolution of this error.
Related Error Codes
N/A
Cause:
Error Code: SCMIS1008
Error Information
Description:
The Service SKU, Product or Service Level is
for Try-and-Buy only which is not eligible for
Steps for Resolution
1. Delete the incorrect item and add the
item again using the correct serial
number.
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2. If the error is not corrected, open a
purchase from CSCC.
Support case for assistance
Cause:
Quoting (Quick, Classic, Upload) by Service
SKU which is Try and Buy Only.
Related Error Codes
N/A
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Multi-National Errors
Error Code: SCMUN5001
Error Information
Steps for Resolution
Description:
In this Multi-National Quoting situation, your
organization is not eligible to quote this service
level for this install site country, based on the
information in your Cisco profile.
Cause:
This error typically occurs on Multi-National
Quotes for partner-branded or cobranded services. This error indicates that the
service level selected is not sold in the
destination country, or that you are not eligible
to sell this service in the destination country.
Only Cisco Branded Resale (CBR) service
programs and Emerging Technology Support
Program (ETSP) service program are always
permitted for multi-national quoting.
1. Change the service level on this line to
a Cisco-branded service such as
SmartNet.
2. In rare cases, your Cisco profile will
need to be updated to accurately
reflect your service sales eligibility. If
you feel that this is the case, and that
you should be eligible to sell the
selected service level in the install-site
country, please contact your Cisco
Sales Representative or open a
Support case for assistance.
Related Error Codes
N/A
Error Code: XXCSS_QOT_RES_CNTRY_NOT_DIST_T
Error Information
Steps for Resolution
Description:
Reseller's country must be within distributor's
approved territory. Distributor must be eligible
to sell to the specified reseller.
Select a reseller within your approved selling
territory.
Cause:
Distributor has selected a reseller that is not
within their approved selling territory and the
distributor is not eligible to sell to the selected
reseller.
XXCSS_QOT_NO_DISCOUNT_APPLD
Related Error Codes
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Error Code: XXCSS_QOT_NO_DISCOUNT_APPLD
Error Information
Description:
Distributor attempts to sell into a country that is
outside their default selling territory. The
distributor will not receive a discount and they
will need to pay list price for the item. Only
after a distributor applies for a deviation will
they receive a rebate.
Steps for Resolution
1. To receive the discount, select a
country within your approved selling
territory
2. Apply for a deviation with by opening
up a support case to be approved for
the discount.
Related Error Codes
Cause:
Distributor has selected to sell into a country
outside their selling territory. The country can
be sold into, but the distributor will have to pay
the list price unless a deviation is approved by
Cisco.
XXCSS_QOT_RES_CNTRY_NOT_DIST_T
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Target Install Site Errors
Error Code: XXCSS_QOT_SITE_MISS
Error Information
Description:
This line requires valid Install Site information.
Cause:
If any of your quote lines are missing an Install
Site-ID, you will not be able to proceed with the
‘Validate’ or ‘Validate and Save’ process.
This pre-validation check is in place to ensure
that every line on your quote contains the key
attributes that are needed to generate pricing
and verify service availability before you
resolve any other errors which may occur.
Steps for Resolution
1. Please provide a valid Install Site by
creating or searching for a new site ID,
and revalidate the quote.
2. If the problem persists, open a Support
case for assistance.
Related Error Codes
N/A
Error Code: SCSAM1001
Error Information
Description:
The Install Site was not found in the Cisco
Service Availability Matrix.
Cause:
The Cisco Service Availability Matrix
(http://tools.cisco.com/apidc/sam/search.do)
verifies whether a Service Level is available at
a specific Install Site location. The Install Site
you entered was not found in the Service
Availability system and therefore cannot be
validated.
Steps for Resolution
1. Verify that you have entered the
correct Install Site.
2. If not, correct your entry by creating or
searching for a new site ID that is
more complete, and revalidate the
quote.
3. If you are certain of your entry and the
problem persists, open a Support
case for assistance.
Related Error Codes
SCSAM5001
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Error Code: SCSAM1002
Error Information
Steps for Resolution
Description:
The service level chosen is not available at this
Install Site location.
1. Verify that you have chosen the correct
Service Level and entered the correct
Install Site.
2. If not, correct your entry by creating or
searching for a new site ID that is more
complete, and revalidate the quote.
3. If you are certain of your entries and
the problem persists, open a Support
case for assistance.
Cause:
The purpose of the validation is to ensure
Cisco is selling services it can deliver in the
given location. For example, a 2 hour onsite
should be available for the given install site.
Additional Information
Before contacting Support, you can use the
Cisco Service Availability Matrix (SAM) to
confirm that the service level desired is not
available for the product being quoted. The
SAM tool is available at the following URL:
http://tools.cisco.com/apidc/sam/search.do
Related Error: SCSAM5002
Error Code: SCSAM1003
Error Information
Steps for Resolution
Description:
The location requires additional information to
complete the service availability validation
1. Please verify the Install Site
information and check if all the
mandatory parameters are present.
The mandatory parameters for any site
sent to SAM for validations are:
1. Country
2. City
3. State
4. Postal Code/ZIP Code
Cause:
Related Error Codes
N/A
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Error Code: SCSAM1004
Error Information
Steps for Resolution
Description:
The Install Site information is insufficient to
allow verification in the Cisco Service
Availability system.
1. Verify that you have entered the
correct Install Site.
2. If not, correct your entry by creating or
searching for a new site ID that is more
complete and revalidate the quote.
3. If you have entered the correct Install
Site, verify that the city, country, state
and postal code are correct and
complete.
4. If changes are needed to the Install
Site information, or if you have
corrected your entry and the problem
persists, open a Support case for
assistance.
Cause:
The Cisco Service Availability Matrix
(http://tools.cisco.com/apidc/sam/search.do)
verifies whether a Service Level is available at
a specific Install Site location. The Install Site
you entered was not found in the Service
Availability system and therefore cannot be
validated.
Related Error Codes
N/A
Error Code: SCSAM1005
Error Information
Description:
The Target Install Site country was not found.
Cause:
Cisco's Service Availability System tracks
which services are available for a product in a
given location. This error indicates that the
Country is not found in the Service Availability
System.
Steps for Resolution
1. Verify the Target Install Site country.
2. Try correcting the Install Site.
3. If the country is still not found and you
believe the address information to be
correct, open a support case for
assistance.
Related Error Codes
SCSAM5003
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Error Code: SCSAM1006
Error Information
Description:
The State associated with the Install Site on
this line was not found in the Cisco Service
Availability Matrix.
Cause:
The Cisco Service Availability Matrix verifies
whether a Service Level is available at a
specific Install Site location. The State
associated with Install Site entered was not
found in the Service Availability system and
therefore cannot be validated.
Steps for Resolution
1. Verify that you have entered the correct
Install Site information via the Cisco
Service Availability Matrix
(http://tools.cisco.com/apidc/sam/search
.do).
2. If not, correct your entry by creating or
searching for a new site ID, and
revalidate the quote.
3. If you are certain of your entry and the
problem persists, open a Support case
for assistance.
Related Error Codes
SCSAM5004
Error Code: SCSAM1007
Error Information
Description:
The City and Postal Code associated with the
Install Site on this line represent different
locations.
Cause:
The Cisco Service Availability Matrix verifies
the Install Site information on a line. The
Service Availability System shows that the City
and Postal Code associated with the Install
Site on this line represent different locations.
Steps for Resolution
1. Verify that you have entered the correct
Install Site information via the Cisco
Service Availability Matrix
(http://tools.cisco.com/apidc/sam/search
.do).
2. If not, correct your entry by creating or
searching for a new site ID, and
revalidate the quote.
3. If you are certain of your entry and the
problem persists, open a Support case
for assistance.
Related Error Codes
SCSAM5005
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Error Code: SCSAM1008
Error Information
Description:
The Target Install Site specified on this line
represents multiple locations in the Cisco
Service Availability Matrix.
Cause:
The Cisco Service Availability Matrix verifies
whether a Service Level is available at a
specific Install Site location. In this case,
service availability varies within the city
specified in the Target Install Site, so morespecific address information is needed before
the quote can be validated.
Steps for Resolution
1. Verify that you have entered the correct
Install Site information via the Cisco
Service Availability Matrix
(http://tools.cisco.com/apidc/sam/search
.do).
2. If not, correct your entry by providing
more-specific address information for
this Install Site, or by creating or
searching for a new site ID, then
revalidate the quote. (For information,
see the Address Management section of
the CSCC User Guide.)
3. If you are certain of your entry and the
problem persists, open a Support case
for assistance.
Related Error Codes
SCSAM5006
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Error Code: SCSAM5001
Error Information
Description:
The Install Site was not found in the Cisco
Service Availability system.
Cause:
The Cisco Service Availability Matrix
(http://tools.cisco.com/apidc/sam/search.do)
verifies whether a service level is available at a
specific Install Site location. The Install Site you
entered was not found in the Service
Availability system and therefore cannot be
validated.
Steps for Resolution
1. Verify that you have entered the
correct Install Site.
2. If not, correct your entry and revalidate
the quote.
3. If you are certain of your entry and the
problem persists, open a Support case
for assistance.
Additional Information
See the CSCC User Guide section, “Using
Advanced Search” for instructions on searching
for Install Sites. For instructions on creating a
new Install Site, see the User Guide section,
Creating a New Address.
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Related Error: SCSAM1001
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Error Code: SCSAM5002
Error Information
Description:
The service level chosen is not available at this
Install Site location.
Cause:
The purpose of the validation is to ensure
Cisco is selling services it can deliver in the
given location. For example, product depots
and service technicians necessary to support
2-hour onsite delivery be available for the given
install site.
Some Cisco services cannot be provided at all
locations. (You can check service program
availability using the Cisco Service Availability
Matrix at
http://tools.cisco.com/apidc/sam/search.do.)
Steps for Resolution
1. Verify that you have chosen the
desired service level and entered the
correct Install Site.
2. If not, correct your entry and revalidate
the quote.
3. If you are certain of your entries and
the problem persists, open a Support
case for assistance.
Additional Information
See the CSCC User Guide section, “Using
Advanced Search” for instructions on searching
for Install Sites. For instructions on creating a
new Install Site, see the User Guide section,
Creating a New Address.
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Related Error: SCSAM1002
Error Code: SCSAM5003
Error Information
Description:
The Target Install Site country was not found.
Cause:
Cisco's Service Availability System tracks
which services are available for a product in a
given location. This error indicates that the
Country is not found in the Service Availability
System.
Steps for Resolution
1. Verify the Target Install country.
2. Try correcting the install site.
3. If the country is not found and you
believe the address information to be
correct, open a support case for
assistance.
Related Error Codes
SCSAM1005
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Error Code: SCSAM5004
Error Information
Description:
The State shown in the Install Site address was
not found in the Cisco Service Availability
Matrix.
Cause:
The Cisco Service Availability Matrix
(http://tools.cisco.com/apidc/sam/search.do)
verifies whether a Service Level is available at
a specific Install Site location. The State shown
in the Install Site address you entered was not
found in the Service Availability system, so the
Install Site cannot be validated.
Steps for Resolution
1. Verify that you have entered the
correct Install Site.
2. If not, correct your entry by creating or
searching for a new site ID that is more
complete, and revalidate the quote.
3. If you have entered the correct Install
Site, verify State shown in the address
is correct.
4. If a change is needed to the Install Site
information, or if you have corrected
your entry and the problem persists,
open a Support case for assistance.
Additional Information
See the CSCC User Guide section, “Using
Advanced Search” for instructions on searching
for Install Sites. For instructions on creating a
new Install Site, see the User Guide section,
Creating a New Address.
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Related Error: SCSAM1006
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Error Code: SCSAM5005
Error Information
Description:
The City and Postal Code shown in the Install
Site address do not match.
Cause:
Cisco's Service Availability System tracks
which services are available for a product in a
given location.
Steps for Resolution
1. Verify that you have entered the
correct Install Site.
2. If not, correct your entry and revalidate
the quote.
3. If you have entered the correct Install
Site, verify that the City and Postal
Code shown in the address are correct.
4. If changes are needed to the Install
Site information, or if you have
corrected your entry and the problem
persists, open a Support case for
assistance.
Additional Information
See the CSCC User Guide section, “Using
Advanced Search” for instructions on searching
for Install Sites. For instructions on creating a
new Install Site, see the User Guide section,
Creating a New Address.
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Before contacting Support, you can use the
Cisco Service Availability Matrix (SAM) to
confirm that the service level desired is not
available for the product being quoted. The
SAM tool is available at the following URL:
http://tools.cisco.com/apidc/sam/search.do
Related Error: SCSAM1007
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Error Code: SCSAM5006
Error Information
Description:
The Install Site matches multiple locations
listed in the Cisco Service Availability system.
Cause:
The Cisco Service Availability Matrix
(http://tools.cisco.com/apidc/sam/search.do)
verifies whether a Service Level is available at
a specific Install Site location. The Install Site
you entered matches multiple locations listed in
the Service Availability system and therefore
cannot be validated.
Steps for Resolution
1. Verify that you have entered the
correct Install Site.
2. If not, correct your entry by creating or
searching for a new site ID that is more
complete, and revalidate the quote.
3. If you have entered the correct Install
Site, verify that the city, country, state
and postal code are correct and
complete.
4. If changes are needed to the Install
Site information, or if you have
corrected your entry and the problem
persists, open a Support case for
assistance.
Additional Information
See the CSCC User Guide section, “Using
Advanced Search” for instructions on searching
for Install Sites. For instructions on creating a
new Install Site, see the User Guide section,
Creating a New Address.
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Related Error: SCSAM1008
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Error Code: SCSAM5007
Error Information
Steps for Resolution
Description:
Next Business Day delivery is not guaranteed
at this install site location.
Cause:
The Cisco Service Availability Matrix
(http://tools.cisco.com/apidc/sam/search.do)
verifies whether a Service Level is available at
a specific Install Site location. This line includes
Advance Replacement Services where Next
Business Day delivery is part of the service
deliverables. However, Next Business Day
delivery to the Install Site Location cannot be
guaranteed so Same Day Shipping will be
provided. Customs duties and fees may apply.
1. Choose a different Service Level for the
Quote/Contract. You can check service program
availability using the Cisco Service Availability
Matrix. http://tools.cisco.com/apidc/sam/search.do
2. Verify that you have entered the correct Install
Site. If not, modify the Install Site information on
the line and revalidate the quote.
Additional Information
N/A
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Serial Number Errors
Error Code: XXCSS_QOT_PN_MISSING
Error Information
Description:
The Product Name was not populated on this
line.
Cause:
When the product information was entered or
imported onto the quote, the Product Name for
this line was not populated.
Steps for Resolution
1. Try deleting the line and adding it
again.
2. If the problem persists, open a Support
case for assistance.
Related Error Codes
MISSINGDATASUMSVL
If any of your quote lines are missing a Product
Name, you will not be able to proceed with the
‘Validate’ or ‘Validate and Save’ process.
Error Code: MISSINGDATASUMSVL
Error Information
Description:
Product Name was not populated on this line. It
was left blank or null.
Cause:
When the product information was entered or
imported onto the quote, the Product Name for
this line was not populated.
Steps for Resolution
1. Try deleting the line and adding it
again.
2. If the problem persists, open a Support
case for assistance.
Additional Information
You can obtain a quick price based only on a
Service SKU.
To order lines with Service SKUs, you must
have a serial number and/or product number
attached to it. You cannot order service based
on Service SKU alone. You must specify a
product number and/or serial number for each
line containing a Service SKU to complete the
service order.
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Error Code: SCSER1001
Error Information
Steps for Resolution
Description:
Serial Number not found. No records retrieved
for display. The item was not found, is in an
inactive status, or has access issues. Please
modify and resubmit your search.
Cause:
The serial number entered does not exist in
Install Base and therefore is not recognized by
the application.
1. Re-enter a different serial number in
the search field.
2. Resubmit your search.
Related Error Codes
N/A
Error Code: SCSER1002
Error Information
Steps for Resolution
Description:
The Serial Number and Product Number
combination was not found. A different Product
Number was found for this Serial Number.
Cause:
This error indicates that for the entered Serial
number and Product combination, we found a
Serial number match but the Product does not
match the entered Serial number.
1. Verify the product number.
2. The preferred value of the found
product number will need to be
accepted.
3. If you disagree with the preferred value
provided, contact Cisco Support.
Related Error Codes
N/A
Error Code: SCSER1003
Error Information
Steps for Resolution
Description:
The Serial Number and Product Number
combination was not found.
Cause:
This error indicates that for the entered Serial
number and Product combination, we found
multiple Serial number matches but none of the
matched Products match the entered Serial
number.
1. Select one of the Serial Number items
found since there were multiple
matches.
2. Validate again to remove the error.
3. If error is not resolved, contact Cisco
Staff for assistance.
Related Error Codes
N/A
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Error Code: SCSER1004
Error Information
Description:
This product is already covered by a service
contract for the dates specified.
Cause:
The serial number for this product is already
covered for the coverage period entered. This
would typically happen if the item were on two
quotes for the same period and one of the
quotes was ordered.
Steps for Resolution
1. Search for the serial number using
Search CSCC and find the existing
contract under which this serial number
is covered.
2. If you are attempting to extend
coverage for this product, you can do
so from the existing contract.
3. If you are attempting to change the
service level for this product, enter a
Coverage Begin Date that is the
existing contract End Date + 1, or later.
Additional Information
For information on searching for serial numbers
using Search CSCC, see the CSCC User
Guide section, Conducting Basic Search.
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. To delete a line from a quote, use the
'Delete Line' function. See the CSCC User
Guide for details.
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Error Code: SCSER1005
Error Information
Description:
Service is not available for this product; Its
current status is Inactive.
Cause:
The current status of this serial number is
Inactive, which often means the product was
replaced under a Return Materials
Authorization (RMA) and equipment with a
different serial number was delivered to
replace it.
Steps for Resolution
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly and a new serial number is
provided as a Preferred Value,
confirm with the end customer that
this new serial number is valid, accept
the Preferred Value, and revalidate
the quote.
4. If you are certain of your entry and the
problem persists, you can delete the
line or open a Support case for
assistance.
Additional Information
For information on searching for serial
numbers using Search CSCC, see the CSCC
User Guide section, Conducting Basic Search.
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. To delete a line from a quote, use the
'Delete Line' function. See the CSCC User
Guide for details.
Error Code: SCSER1007
Error Information
Steps for Resolution
Description:
Instance ID does not exist.
Cause:
The key system ID could not be found. This
would occur if the data were somehow
corrupted.
1. The data may be corrupted.
2. A support case should be opened to
investigate the cause of the error.
Related Error Codes
N/A
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Error Code: SCSER1008
Error Information
Steps for Resolution
Description:
The product on this line is set to 'Do Not
Renew' on the existing contract.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, access the existing contract
in the Contract Manager, remove the
Do Not Renew setting, and revalidate
the quote.
4. If you have modified the setting and the
problem persists, or if you do not have
access to the existing contract, you can
delete the line or open a Support case
for assistance.
Cause:
The contract has a feature whereby users can
mark lines to not be renewed. When a product
is marked as Do Not Renew it will not be added
to the quote when adding by contract number.
But adding it via Serial Number or in an upload
file will add it to the quote. This error indicates
that this line is marked as Do Not Renew on
the contract.
Related Error Codes
N/A
Error Code: SCSER1009
Error Information
Steps for Resolution
Description:
Product ID does not match our records for this
item.
Cause:
The product number does not match our
records for this item. This would occur if the
data were somehow corrupted.
1. The data may be corrupted.
2. A support case should be opened to
investigate the cause of the error.
Related Error Codes
N/A
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Error Code: SCSER1011
Error Information
Description:
Secondary Service is not available without
Primary Service coverage.
Cause:
The Secondary service level chosen cannot be
added for this product because the product is
not covered under the required Primary service
level.
Steps for Resolution
1. Verify that you have chosen the correct
service level.
2. If not, correct your entry and revalidate
the quote.
3. If the correct service level was chosen,
ensure that the product is added to the
quote with the required Primary service
level. (See the CSCC User Guide
section "Adding Secondary Coverage
to Existing Coverage" for details).
4. If the problem persists, open a Support
case for assistance.
Related Error Codes
SCSER5002
Error Code: SCSER1013
Error Information
Description:
A problem has occurred with the coverage
information on this line.
Cause:
This error occurs when the equipment item on
the quote does not match the coverage
information on the line, or there is some other
problem with the coverage information on the
line.
Coverage information errors can result from
coverage status changes on the contract or
data corruption.
Steps for Resolution
1. Delete the line from the quote, add it
back again, then revalidate the quote.
2. If the problem persists, open a Support
case for assistance.
Additional Information
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down menu
on the Line Items and Pricing or Error Details
screen. To add a line, use the 'Add Line'
function from the Line Items and Pricing
screen. See the CSCC User Guide for details.
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Cisco Service Contract Center
Error Code: SCSER5002
Error Information
Description:
Secondary Service is not available without
Primary Service coverage.
Cause:
Some service programs offer a primary
coverage as well as optional secondary
coverage with additional features. These
optional secondary services can't be purchased
without being covered under the primary
service level. This error indicates that the
system cannot find the primary coverage for a
line on which you are requesting secondary
coverage.
The system firsts checks to see if the primary
service level is being ordered on the same
quote. Next it checks for primary coverage on
existing contracts. The system matches the
dates to see that the primary coverage period
covers the same date range as the secondary
services requested. If all of these checks fail,
this error is displayed.
Steps for Resolution
1. Verify that you have chosen the correct
service level.
2. If not, correct your entry and revalidate
the quote.
3. If the correct service level was chosen,
ensure that the product is added to the
quote with the required Primary service
level. (See the CSCC User Guide
section "Adding Secondary Coverage
to Existing Coverage" for details).
4. If the problem persists, open a Support
case for assistance.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Related Error: SCSER1011
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Error Code: SCSER5005
Error Information
Steps for Resolution
Description:
Service is not available for this product; Its
current status is Inactive.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly and a new serial number is
provided as a Preferred Value below,
confirm with the end customer that this
new serial number is valid, accept the
Preferred Value, and revalidate the
quote.
4. If you are certain of your entry and the
problem persists, you can delete the
line or open a Support case for
assistance.
Cause:
The current status of this serial number is
Inactive, which often means the product was
replaced under a Return Materials
Authorization (RMA) and equipment with a
different serial number was delivered to replace
it.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_QOT_SER_SARA_MATCH
Error Information
Description:
The serial number entered is not listed on a
contract associated with your user ID.
However, similar serial numbers were found
and are available for review.
Cause:
The exact serial number entered does not exist
in Cisco’s records, but a similar match was
found.
Steps for Resolution
1. Click the red Error icon to display the
Manage Duplicates pop-up window.
This window gives you detailed
information on serial numbers that are
similar to the number you entered as
well as the original serial number
provided.
2. If possible, use this window to select
the correct serial number and
revalidate the quote.
3. If the correct serial number is not
available, double-check the number
you entered to ensure that it was
entered correctly.
4. If not, delete the current line and add a
new line using the correct serial
number.
5. If none of these options are possible,
or the problem persists, the only option
will be to delete the line or escalate the
case.
Additional Information
You can sometimes find additional information
on a serial number by performing a Serial
Number Search using Search CSCC or Serial
Number Information Finder (SNIF) from the
Advanced Search options. For details, see the
section, Conducting Advanced Search in the
CSCC User Guide.
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Error Code: XXCSS_QOT_Q_GF_INVFMT
Error Information
Steps for Resolution
Description:
The serial number is formatted incorrectly. It
does not meet the standard 11-character
format.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
General Format validation: The serial number
does not meet the standard 11-character
format (XXXNNNNXXX).
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_Q_GF_INVFMT_KYWRD
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly. It contains a disallowed keyword.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
General Format validation: The serial number
contains a keyword.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_QOT_Q_GF_INVFMT_NUM
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly. One of first 4 characters must be
numeric.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
General Format validation: No numeric in the
first 4 characters.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_Q_GF_INVFMT_SPCHR
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly. It contains disallowed special
characters.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
General Format validation: The serial number
contains special characters.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_QOT_Q_GF_INVLGTH
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly. Length must be from 3 to 18
characters.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
General Format validation: The serial number
length is less than 3 or greater than 19.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_Q_SF_INVFMT
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
Specific Format validation.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_Q_SF_INVFMT_KYWRD
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly. It contains a disallowed keyword.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
Specific Format validation: The serial number
contains a keyword.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_Q_SF_INVFMT_SPCHR
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly. It contains disallowed special
characters.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
Specific Format validation: The serial number
contains special characters.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_Q_SF_INVLGTH
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly. Its length is not valid.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
Specific Format validation: Invalid length.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_QOT_Q_SN_NR
Error Information
Steps for Resolution
Description:
No serial number is required for this product.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
General Format validation: Non-Serialized
product is provided with a serial number
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_QOT_Q_SN_NULL
Error Information
Steps for Resolution
Description:
No serial number is provided for this product.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
General Format validation: Serialized product
is entered without a serial number.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_R_GF_INVFMT
Error Information
Steps for Resolution
Description:
The serial number is formatted incorrectly. It
does not meet the standard 11-character
format.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
General Format validation: The serial number
does not meet the standard 11-character
format (XXXNNNNXXX).
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_QOT_R_GF_INVFMT_KYWRD
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly. It contains a disallowed keyword.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
General Format validation: The serial number
contains a keyword.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_QOT_R_GF_INVFMT_NUM
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly. One of first 4 characters must be
numeric.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
General Format validation: No numeric in the
first 4 characters.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_QOT_R_GF_INVFMT_SPCHR
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly. It contains disallowed special
characters.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
General Format validation: The serial number
contains special characters.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_QOT_R_GF_INVLGTH
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly. Length must be from 3 to 18
characters.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
General Format validation: The serial number
length is less than 3 or greater than 19.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_R_SF_INVFMT
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
Specific Format validation.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_R_SF_INVFMT_KYWRD
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly. It contains a disallowed keyword.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
Specific Format validation: The serial number
contains a keyword.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_R_SF_INVFMT_SPCHR
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly. It contains disallowed special
characters.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
Specific Format validation: The serial number
contains special characters.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_R_SF_INVLGTH
Error Information
Steps for Resolution
Description:
The serial number on this line is formatted
incorrectly. Its length is not valid.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
Specific Format validation: Invalid length.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_QOT_R_SN_NR
Error Information
Steps for Resolution
Description:
No serial number is required for this product.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
General Format validation: Non-Serialized
product is provided with a serial number
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_R_SN_NULL
Error Information
Steps for Resolution
Description:
No serial number is provided for this product.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and
revalidate the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For
guidelines, refer to the Serial
Number Validation Error
Management Tip Sheet.
Cause:
General Format validation: Serialized product
is entered without a serial number.
If the serial number is not corrected, the
validation will eventually generate a HardStop error that cannot be overridden.
You can also remove the line from the quote,
or, if you have a valid business justification,
you can temporarily override this error. See
the Serial Number Validation Video-onDemand Training for detailed steps.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_HDR_SN_TERMINATE
Error Information
Steps for Resolution
Description:
One or more lines have been deleted from
the quote because service is not available for
the products on those lines.
There is no recourse for this error. Because
the serial numbers have a status of Inactive,
they cannot be used.
Related Error Codes
This is a header-level error. It indicates the
error has occurred on one or more lines on
the quote.
XXCSS_QOT_LINE_SN_TERMINATE
Cause:
One or more non-RMA, non-serviceable
items have been “soft-deleted” from the
quote. The current status of the serial
numbers for these items is ‘Inactive’. The
system has therefore automatically deleted
them from the quote.
Error Code: XXCSS_QOT_LINE_SN_TERMINATE
Error Information
Description:
This line has been deleted from the quote
because service is not available for this
product.
Steps for Resolution
There is no recourse for this error. Because
the serial number on this line has a status of
Inactive, it cannot be used.
Related Error Codes
This is a line-level error. It applies to a
specific line on the quote.
XXCSS_QOT_HDR_SN_TERMINATE
Cause:
A non-RMA related, non-serviceable item
has been “soft-deleted” from the quote. The
current status of the serial numbers for this
item is ‘Inactive’. The system has therefore
automatically deleted it from the quote.
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Product Service Level Errors
Error Code: SCSPM1001
Error Information
Description:
The service level chosen is not valid for this
product.
Steps for Resolution
1. If possible, use the Preferred Value
provided or choose a different Service
Level.
2. If this is a minor product in the
configuration, you may need to change
the Service Level for the parent
product or quote this minor line
separately.
3. You can also consult with your Cisco
sales representative to determine
which Service Levels are available for
which products.
4. If the problem persists, open a Support
case for assistance.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
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Error Code: SCSPM9001
Error Information
Description:
The service level chosen is not valid for this
product.
Cause:
This error indicates that the service level
entered is not available for this product.
The service level from the Preferences section
of the Quote Summary Details screen is
suggested as a Preferred Value.
Steps for Resolution
1. If possible, use the Preferred Value
provided or choose a different service
level.
2. If this is a child product in the
configuration, you may need to
change the service level for the parent
product or quote this minor line
separately.
3. You can also consult with your Cisco
sales representative to determine
which service levels are available for
which products.
4. If the problem persists, open a
Support case for assistance.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
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Error Code: CS039
Error Information
Description:
The service level chosen is not valid for this
product.
Cause:
This error indicates that the service level
entered is not available for this product.
The service level from the Preferences section
of the Quote Summary Details screen is
suggested as a Preferred Value.
Steps for Resolution
1. If possible, use the Preferred Value
provided or choose a different service
level.
2. If this is a child product in the
configuration, you may need to
change the service level for the parent
product or quote this minor line
separately.
3. You can also consult with your Cisco
sales representative to determine
which service levels are available for
which products.
4. If the problem persists, open a
Support case for assistance.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
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Service Configuration Errors
Error Code: SCSRV1004
Error Information
Steps for Resolution
Description:
This service level is not a compatible change
for this program.
1. Please verify the Service Level.
2. Alternative service levels can be
selected or the user can contact Cisco
for review of the chosen service level
change.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.
Cause:
Service programs have defined preferred
service level changes. Changes between
service levels not predefined require review by
Cisco staff. This error indicates that the service
level change is not a predefined preferred
service level change.
Related Error Codes
SCSRV5006
Error Code: SCSRV1007
Error Information
Steps for Resolution
Description:
The system is unable to attach the chosen
service level to this product.
This error can be fixed by editing the line to
change the service level.
Cause:
The service level chosen is not available for
this product type. This typically occurs when a
software-only service level is chosen for a
hardware product, or vice versa.
If this is a hardware product, select a
service level from the Hardware
Service Level dropdown menu.
If this is a software product, select a
service level from the Software Service
Level dropdown. If the problem
persists, open a case with Support for
assistance.
Related Error Codes
N/A
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Error Code: SCSRV1012
Error Information
Steps for Resolution
Description:
The secondary Service Level is not compatible
with the primary Service Level found.
Cause:
Some service coverage programs offer a
primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under a
compatible primary service level. This error
indicates that the primary service level which
the system found is not compatible with the
requested secondary coverage.
1. Please verify the Service Level.
2. The secondary or primary service level
will need to be changed to a
compatible pair.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.
Related Error Codes
SCSRV5005
Some service coverage programs offer a
primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under a
compatible primary service level. This error
indicates that the primary service level which
the system found is not compatible with the
requested secondary coverage.
Error Code: SCSRV1015
Error Information
Steps for Resolution
Description:
Multiple Primary Service Levels are not
supported for configuration.
Cause:
In general parent lines and child lines should
have the same primary service level or at most
one primary hardware service level and one
primary software service level. This error
indicates that multiple service levels have been
requested for the parent and child lines.
1. Please choose only one primary
Service Level for the configuration.
2. Validate again to remove the error.
3. If error is not resolved, contact Cisco
Staff for assistance.
Related Error Codes
N/A
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Error Code: SCSRV1016
Error Information
Description:
Multiple Primary Service Levels have been
chosen for this product on this quote. A product
can only appear on a quote more than once if
one line has primary coverage and the other
line has compatible secondary coverage.
Cause:
The error could also arise if more than one
primary service is requested on the quote. If
this is the cause of the error, remove all but
one primary service.
Steps for Resolution
1. Review all instances of this serial
number on the quote.
2. Choose the one that has the Primary
Service Level desired.
3. Either apply a valid Secondary Service
Level to the other or delete it. (See the
CSCC User Guide section "Adding
Secondary Coverage to Existing
Coverage" for details).
4. To review all instances of this serial
number, use the Filters function and
specify this serial number only.
5. If error is not resolved, contact Cisco
Staff for assistance.
Additional Information
To easily review all instances of the serial
number, you can use the filters on the Error
Details screen to display one or more serial
numbers only.
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen.
See the CSCC User Guide for details.
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Error Code: SCSRV1017
Error Information
Steps for Resolution
Description:
Secondary Service is not available on the
minor line without Primary Service coverage.
Cause:
Some service coverage programs offer a
primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under the
primary service level. This error indicates that
the system can't find the primary coverage for a
line requesting secondary coverage.
1. Please verify the Service Level.
2. Verify that proper primary coverage is
being ordered or is already on a
contract.
3. Add primary coverage if needed or
delete the requested secondary
coverage line.
4. Contact Cisco Support if you think this
error is not correct.
Related Error Codes
N/A
The system firsts checks to see if the primary
service level is being ordered on the same
quote. Next it checks for primary coverage on
existing contracts. The system matches the
dates to see that the primary coverage period
covers the same date range as the secondary
services requested.
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Error Code: SCSRV1019
Error Information
Description:
This product does not have primary coverage
for the full term of the secondary coverage
period entered.
Cause:
Some service coverage programs offer a
primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under the
primary service level for the same duration.
The system firsts checks to see if the primary
service level is being ordered on the same
quote. Next it checks for primary coverage on
existing contracts. The system matches the
dates to see that the primary coverage period
covers the timeframe of the secondary services
requested.
Steps for Resolution
1. If possible, modify Coverage End
Dates so that the secondary coverage
period does not extend beyond the
primary coverage period.
2. Otherwise, open a Support case for
assistance.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Related Error: SCSRV5004
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Error Code: SCSRV1020
Error Information
Description:
This secondary service level chosen is not
available for the primary service level chosen
for this product.
Steps for Resolution
1. If possible, modify either the primary
or secondary coverage chosen for this
product. (For list of the
primary/secondary service level
combinations available, see the
CSCC User Guide section "Add
Secondary Coverage to Existing
Coverage".)
2. If this is not possible or does not
resolve the issue, open a Support
case for assistance.
Additional Information
To modify the service level for one line on a
quote, select the line on the Line Items and
Pricing screen, choose ‘Edit Line’ from the
Action drop-down, and choose a different
service level in the Preferences section of the
pop-up window. See the CSCC User Guide for
details.
Error Code: SCSRV5001
Error Information
Steps for Resolution
Description:
Secondary service coverage is not available for
this product.
Cause:
Some service coverage programs offer a
primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under the
primary service level. This error indicates that
the requested secondary service level is not
valid for the product. Secondary service is
optional and can be ordered on the parent or
the child lines.
4. Secondary service coverage is not
available for the product on this line.
5. See the Quoting Secondary Coverage
section of the CSCC User Guide for
more information.
6. If you feel you have received this
message in error, open a Support case
for assistance.
Related Error Codes
N/A
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Error Code: SCSRV5002
Error Information
Description:
The service level chosen has a lower value
than the current service level on the contract.
Cause:
This is a downgrade transaction. Cisco does
not grant credit to downgrade transactions, so
you must verify that you wish to proceed with
the transaction without credit.
Steps for Resolution
1. Verify that you have chosen the
desired Service Level.
2. If the Service Level is incorrect, choose
the desired value and revalidate the
quote.
3. If you have chosen the correct service
level and you still wish to proceed with
the transaction without being granted
credit, select the Current Value in the
Error Details pop-up window and click
Apply. This will clear the error.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
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Error Code: SCSRV5004
Error Information
Description:
This product does not have primary coverage
for the full term of the secondary coverage
period entered.
Cause:
Some service coverage programs offer a
primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under the
primary service level for the same duration.
This error indicates that the system can't find
the primary coverage for the entire duration of
the requested secondary coverage.
The system firsts checks to see if the primary
service level is being ordered on the same
quote. Next it checks for primary coverage on
existing contracts. The system matches the
dates to see that the primary coverage period
covers the same date range as the secondary
services requested.
Steps for Resolution
1. If possible, modify Coverage End
Dates so that the secondary coverage
period does not extend beyond the
primary coverage period.
2. Otherwise, open a Support case for
assistance.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
You may also need to verify that proper
primary coverage for this product is also on the
quote or is already on an existing contract.
If not, you may need to add primary coverage
that is compatible with this secondary coverage
line. (For list of the primary/secondary service
level combinations available, see the CSCC
User Guide section "Add Secondary Coverage
to Existing Coverage".)
Related Error: SCSRV1019
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Error Code: SCSRV5005
Error Information
Description:
This secondary service level chosen is not
compatible with the primary service level
chosen for this product.
Cause:
Some service coverage programs offer a
primary coverage as well as optional
secondary coverage with additional features.
These optional secondary services can't be
purchased without being covered under a
compatible primary service level. This error
indicates that the primary service level which
the system found is not compatible with the
requested secondary coverage.
Steps for Resolution
1. If possible, modify either the primary or
secondary coverage chosen for this
product. (For list of the
primary/secondary service level
combinations available, see the CSCC
User Guide section "Add Secondary
Coverage to Existing Coverage".)
2. If this is not possible, open a Support
case for assistance.
Related Error Codes
SCSRV1012
The system firsts checks to see if the primary
service level is being ordered on the same
quote. Next it checks for primary coverage on
existing contracts. The primary service level
which the system found is not compatible with
the requested secondary coverage.
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Error Code: SCSRV5006
Error Information
Description:
The service level change does not comply with
Cisco Service Program Compatibility Rules.
Cause:
Service programs have defined preferred
service level changes. Changes between
service levels not predefined require review by
Cisco staff.
Steps for Resolution
1. Verify that you have chosen the
desired service level.
2. If you have, contact Cisco Support and
determine whether an exception to
Cisco Service Program Compatibility
Rules can be granted.
3. If the service level is incorrect, choose
the desired value and revalidate the
quote.
Additional Information
To modify the service level for the entire quote,
edit the Preferences section on the Quote
Summary Details screen. To modify the service
level for one line, select the line on the Line
Items and Pricing screen, choose ‘Edit Line’
from the Action drop-down, and choose a
different service level in the Preferences
section of the pop-up window. See the CSCC
User Guide for details.
Related Error: SCSRV1004
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Add Minor to Major Errors
Error Code: XXCSS_QOT_AMTM_LINE_ADD
Error Information
Description:
This line has been added to the quote and is
being shown as part of the configuration
specified in the upload template. The new
configuration will only be permanently reflected
in the system during the process of converting
the quote.
Steps for Resolution
1. Please open a support case if further
assistance is needed.
Related Error Codes
N/A
Cause:
This is an INFORMATIONAL MESSAGE ONLY
in the Quote Validation Report and User
Interface.
Error Code: XXCSS_QOT_AMTM_SO_PO_SEARCH
Error Information
Steps for Resolution
Description:
Due to a data condition multiple non serialized
lines have been identified for the given criteria.
Only one of them has been added to the
configuration.
1. Please open a support case if you
need to get the right line added.
Cause:
This is an INFORMATIONAL MESSAGE ONLY
in the Quote Validation Report.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_Min_2_Maj_CONT_ACCESS
Error Information
Description:
One or more lines require the customer to
grant you access to the quote. Additional
actions will be required by you and the
equipment owner to release these lines to you
for processing.
Steps for Resolution
1. The user will need to gain access to
the contract(s) through self-registration.
Related Error Codes
N/A
Error Code: XXCSS_QOT_Min_2_Maj_IS_INVLD
Error Information
Steps for Resolution
Description:
Selected minor line cannot be moved under
major line. The minor line’s install site must rollup to the major line’s customer install site.
1. Please re-upload a minor line which
roll’s up to the major line’s customer
install site.
2. Please contact CSCC support for
further assistance.
Related Error Codes
N/A
Error Code: XXCSS_QOT_Min_2_Maj_ITEM_REQ
Error Information
Steps for Resolution
Description:
“Item number required if PO/SO number is
populated.”
1. Please provide an item number along
with the PO/SO in the upload template
and re-upload the minor line.
2. Please contact CSCC support for
further assistance.
Cause:
In order to add a minor line to a quote using the
Upload Template, an Item Number is required
if PO/SO number is populated.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_Min_2_Maj_MAJ_ACT
Error Information
Steps for Resolution
Description:
Selected Major Line is not in Active status.
1. Please remove line and re-upload a
Major Line which is Active.
2. Please contact CSCC support for
further assistance.
Cause:
Major line must be in Active status in order to
add them to a quote using the Upload
Template.
Related Error Codes
N/A
Error Code: XXCSS_QOT_Min_2_Maj_Maj_Line
Error Information
Steps for Resolution
Description:
The selected line is not a Major line.
Cause:
Minor lines must be configured to major lines
when using the Upload Template to add them
to a quote.
1. Please remove line and re-upload a
valid major line configured with the
minor line using the upload process.
Related Error Codes
N/A
Error Code: XXCSS_QOT_Min_2_Maj_MIN_CR_GEN
Error Information
Steps for Resolution
Description:
Selected minor line cannot be moved under
major line. The minor line will generate a credit.
1. Please contact CSCC support to move
the minor item.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_Min_2_Maj_MIN_ERROR
Error Information
Steps for Resolution
Description:
No records retrieved for display. The item was
not found, is in an inactive status, or has
access issues. Please modify and resubmit
your search.
1. Please modify and resubmit your
search.
Related Error Codes
N/A
Error Code: XXCSS_QOT_Min_2_Maj_MIN_INVLD
Error Information
Steps for Resolution
Description:
The serialized item selected is not a Minor
Line.
1. Please select a Minor Line to proceed.
Related Error Codes
N/A
Error Code: XXCSS_QOT_Min_2_Maj_MIN_MAJ_INACT
Error Information
Steps for Resolution
Description:
Selected Major/Minor Line is not in Active
status.
1. Please remove line and re-upload a
Major/Minor Line which is Active.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_MIN_2_MAJ_MIN_NOT_FOUND
Error Information
Steps for Resolution
Description:
No records retrieved for display. The selected
minor item was not found.
1. Please contact Customer Support to
assist with non-serialized item creation.
Related Error Codes
N/A
Error Code: XXCSS_QOT_MIS_REQD_DATA
Error Information
Steps for Resolution
Description:
Missing Required data.
1. Enter either the SO, PO or MPO in
addition to the Item Name into the
Upload Template.
2. Re-upload the template.
Cause:
When uploading non-serialized items, entering
the Item Name requires additional required
data (SO/PO/MPO).
Related Error Codes
N/A
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Invalid Information Errors
Error Code: XXCCS_SCDC_IS_AF_I
Error Information
Steps for Resolution
Description:
Unknown Target Install Site ID.
1. Using the Edit Line functionality within
the Action drop down, apply an
alternative Site ID.
2. If you cannot apply an alternative Site
ID, create the address using the
Address Management tool.
3. If you cannot apply an alternative Site
ID or create the address, contact
Support for assistance.
Cause:
Invalid Installed At Site. Valid Install Sites are
required for critical service business processes.
Determines if the install site associated with the
IB instance is a “dummy” or “unknown” site.
Install sites are maintained in ERP Ship-to Site.
Unknown Target Install Site. Target Install Site
may be populated with invalid install site when
install site in not populated
Related Error Codes
N/A
Error Code: XXCCS_SCDC_IS_I
Error Information
Steps for Resolution
Description:
The status of the Target Install Site ID you
have specified is Inactive or Hold.
1. Verify that you have entered the
correct Target Install Site.
2. If not, correct your entry by creating or
searching for a new site ID, and
revalidate the quote.
3. If you are certain of your entry and the
problem persists, open a Support case
for assistance.
Cause:
The Target Install Site that was entered or
pulled from the existing contract is Invalid or
Hold. (Note that some older contracts can
contain invalid or incomplete Install Site
information.)
Related Error Codes
N/A
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Error Code: XXCCS_SCDC_SN_GF_1
Error Information
Steps for Resolution
Description:
The serial number is formatted incorrectly. It
contains a disallowed keyword.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
Cause:
General Format validation: The serial number
contains a key word.
This error will not prevent the quote from
becoming valid and orderable, but you can
avoid quoting issues in the future by correcting
the serial number immediately.
Related Error Codes
N/A
Error Code: XXCCS_SCDC_SN_GF_2
Error Information
Steps for Resolution
Description:
The serial number is formatted incorrectly. It
contains special disallowed characters.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
Cause:
General Format validation: Serial number
contains special characters.
This error will not prevent the quote from
becoming valid and orderable, but you can
avoid quoting issues in the future by correcting
the serial number immediately.
Related Error Codes
N/A
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Error Code: XXCCS_SCDC_SN_GF_3
Error Information
Steps for Resolution
Description:
The serial number is formatted incorrectly.
Length must be from 3 to 18 characters.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
Cause:
General Format validation: Serial number
length is less than 3 or greater than 19
characters.
This error will not prevent the quote from
becoming valid and orderable, but you can
avoid quoting issues in the future by correcting
the serial number immediately.
Related Error Codes
N/A
Error Code: XXCCS_SCDC_SN_GF_4
Error Information
Steps for Resolution
Description:
The serial number is formatted incorrectly. It
does not meet the standard 11-character
format.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
Cause:
General Format validation: Serial number
does not meet the standard 11-character
format (XXXNNNNXXX).
This error will not prevent the quote from
becoming valid and orderable, but you can
avoid quoting issues in the future by
correcting the serial number immediately.
Related Error Codes
N/A
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Error Code: XXCCS_SCDC_SN_GF_5
Error Information
Steps for Resolution
Description:
The serial number is formatted incorrectly. One
of the first 4 characters must be numeric.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
Cause:
General Format validation: The serial number
is between 12 and 15 characters and does not
have any numeric digits in the first 4
characters.
This error will not prevent the quote from
becoming valid and orderable, but you can
avoid quoting issues in the future by correcting
the serial number immediately.
Related Error Codes
N/A
Error Code: XXCCS_SCDC_SN_S_D
Error Information
Steps for Resolution
Description:
Cisco records show that the serial number
comes from a device that has been
decommissioned and can no longer be placed
on a service contract.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
4. If valid proof-of-purchase cannot be
obtained, the line must be removed
from the quote.
Cause:
This error occurs because the serial number is
no longer valid. The serial number has been
identified as no longer serviceable.
Related Error Codes
N/A
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Error Code: XXCSS_SCDC_SN_S_P
Error Information
Steps for Resolution
Description:
Cisco records show that the serial number
comes from a device that has been
decommissioned and can no longer be placed
on a service contract.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
4. If valid proof-of-purchase cannot be
obtained, the line must be removed
from the quote.
Cause:
This error occurs because the serial number is
no longer valid. The serial number has been
identified as no longer serviceable.
Related Error Codes
N/A
Error Code: XXCSS_SCDC_SN_S_V
Error Information
Steps for Resolution
Description:
Cisco records show that the serial number
comes from a device that has been
decommissioned and can no longer be placed
on a service contract.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
4. If valid proof-of-purchase cannot be
obtained, the line must be removed
from the quote.
Cause:
This error occurs because the serial number is
no longer valid. The serial number has been
identified as no longer serviceable.
Related Error Codes
N/A
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Error Code: XXCSS_SCDC_SN_S_Y
Error Information
Steps for Resolution
Description:
Cisco records show that the serial number
comes from a device that has been
decommissioned and can no longer be placed
on a service contract.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
4. If valid proof-of-purchase cannot be
obtained, the line must be removed
from the quote.
Cause:
This error occurs because the serial number is
no longer valid. The serial number has been
identified as no longer serviceable.
Related Error Codes
N/A
Error Code: XXCSS_SCDC_SN_SF_1
Error Information
Steps for Resolution
Description:
The serial number is formatted incorrectly. It
contains a disallowed keyword.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
Cause:
Specific Format validation: The serial number
contains a keyword that is prohibited.
This error will not prevent the quote from
becoming valid and orderable, but you can
avoid quoting issues in the future by correcting
the serial number immediately.
Related Error Codes
N/A
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Error Code: XXCSS_SCDC_SN_SF_2
Error Information
Steps for Resolution
Description:
The serial number is formatted incorrectly. It
contains special disallowed characters.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
Cause:
Specific Format validation: The serial number
contains special characters.
This error will not prevent the quote from
becoming valid and orderable, but you can
avoid quoting issues in the future by correcting
the serial number immediately.
Related Error Codes
N/A
Error Code: XXCSS_SCDC_SN_SF_3
Error Information
Steps for Resolution
Description:
The serial number is formatted incorrectly.
Length does not match the expected format for
this product.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
Cause:
Specific Format validation: The serial number
length is different from the CPI format length.
This error will not prevent the quote from
becoming valid and orderable, but you can
avoid quoting issues in the future by correcting
the serial number immediately.
Related Error Codes
N/A
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Error Code: XXCSS_SCDC_SN_SF_4
Error Information
Steps for Resolution
Description:
The serial number is formatted incorrectly. It
does not match the expected format for this
product.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
Cause:
Specific Format validation: The serial number
does not match the specified CPI format
This error will not prevent the quote from
becoming valid and orderable, but you can
avoid quoting issues in the future by correcting
the serial number immediately.
Related Error Codes
N/A
Error Code: XXCSS_SCDC_SN_SF_I
Error Information
Steps for Resolution
Description:
No serial number is provided for this product.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
Cause:
Specific Format Validation: Serialized product
is entered without a serial number.
This error will not prevent the quote from
becoming valid and orderable, but you can
avoid quoting issues in the future by correcting
the serial number immediately.
Related Error Codes
N/A
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Error Code: XXCSS_SCDC_SN_SF_N
Error Information
Steps for Resolution
Description:
No serial number is required for this product.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
Cause:
Specific Format Validation: Non-Serialized
product is provided with a serial number
This error will not prevent the quote from
becoming valid and orderable, but you can
avoid quoting issues in the future by correcting
the serial number immediately.
Related Error Codes
N/A
Error Code: XXCSS_SCDC_SN_VX_0
Error Information
Steps for Resolution
Description:
The serial number is formatted incorrectly. It
contains an unexpected leading zero (0).
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
Cause:
The product is from a Non-Shipment source
and a match is found in IB by removing the
leading '0' from the serial number.
This error will not prevent the quote from
becoming valid and orderable, but you can
avoid quoting issues in the future by correcting
the serial number immediately.
Related Error Codes
N/A
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Error Code: XXCSS_SCDC_SN_VX_1
Error Information
Steps for Resolution
Description:
The serial number is formatted incorrectly. It is
missing an expected leading zero (0).
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
Cause:
The product is from a Non-Shipment source
and a match is found in IB by adding a leading
'0' to the serial number.
This error will not prevent the quote from
becoming valid and orderable, but you can
avoid quoting issues in the future by correcting
the serial number immediately.
Related Error Codes
N/A
Error Code: XXCSS_SCDC_SN_VX_S
Error Information
Steps for Resolution
Description:
The serial number is formatted incorrectly. It
contains an unexpected leading 'S' character.
1. Verify that you have entered the
correct serial number.
2. If not, correct the entry and revalidate
the quote.
3. If the serial number was entered
correctly, obtain valid proof-ofpurchase and open a case with
Support for assistance. For guidelines,
refer to the Serial Number Validation
Error Management Tip Sheet.
Cause:
The product is from a Non-Shipment source
and a match is found in IB by removing the
leading 'S' from the serial number
This error will not prevent the quote from
becoming valid and orderable, but users can
avoid quoting issues in the future by correcting
the serial number immediately.
If the serial number is not corrected by January
30, 2011, the user will be required to provide a
business justification before they can renew
service on the item.
Related Error Codes
N/A
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Error Code: XXCSS_SCDC_DI_DB
Error Information
Steps for Resolution
Description:
The system has found multiple instances of this
serial number. Please verify the serial number.
1. Please verify the Serial Number or
contact Customer Service.
2. Terminate the line and re-enter the
item with a valid value.
3. You can also request a temporary
override.
Cause:
Valid Serial Numbers support critical business
processes.
Related Error Codes
This error occurs because the Serial Number is
duplicated on different Bill To ID. Duplicate
Instance - Different Bill To. One or more
duplicates. No duplicate is on the same
contract, no duplicate has the same contract
Bill To ID, no duplicates not on a contract. Any
duplicates have a different contract Bill To ID.
N/A
Error Code: XXCSS_SCDC_DI_G
Error Information
Steps for Resolution
Description:
The system has found multiple instances of this
serial number. Please verify the serial number.
1. Please verify the Serial Number or
contact Customer Service.
2. Terminate the line and re-enter the
item with a valid value.
3. You can also request a temporary
override.
Cause:
Valid Serial Numbers support critical business
processes.
Related Error Codes
This error occurs because the Serial Number is
duplicated. Duplicate Instance - General.
Product family and exact serial number
combination are present on multiple instances.
One or more duplicates, calling application is
not providing a Bill To, there are no duplicates
that are not on contract.
N/A
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Error Code: XXCSS_SCDC_DI_NC
Error Information
Steps for Resolution
Description:
The system has found multiple instances of this
serial number. Please verify the serial number.
1. Please verify the Serial Number or
contact Customer Service.
2. Terminate the line and re-enter the
item with a valid value.
3. You can also request a temporary
override.
Cause:
Valid Serial Numbers support critical business
processes.
Related Error Codes
This error occurs because the Serial Number is
duplicated not on contract. Duplicate Instance
- Not on Contract. There are one or more
duplicates. No duplicate is on the same
contract or has the same contract Bill To ID,
but there are one or more which are not on a
contract.
N/A
Error Code: XXCSS_SCDC_DI_SB
Error Information
Steps for Resolution
Description:
The system has found multiple instances of this
serial number. Please verify the serial number.
1. Please verify the Serial Number or
contact Customer Service.
2. Terminate the line and re-enter the
item with a valid value.
3. You can also request a temporary
override.
Cause:
Valid Serial Numbers support critical business
processes.
Related Error Codes
This error occurs because the Serial Number is
duplicated on Same Bill To ID. Duplicate
Instance - Same Bill To. There are one or more
duplicates. No duplicate is on the same
contract, but one or more has the same Bill To
ID.
N/A
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Error Code: XXCSS_SCDC_DI_SC
Error Information
Steps for Resolution
Description:
The system has found multiple instances of this
serial number on this contract. Please verify
the serial number.
1. Please verify the Serial Number or
contact Customer Service.
2. Terminate the line and re-enter the
item with a valid value.
3. You can also request a temporary
override.
Cause:
Valid Serial Numbers support critical business
processes.
This error occurs because the Serial Number is
duplicated on this same contract. Duplicate
Instance - Same Contract. There are one or
more duplicates and one or more is on the
same contract.
Related Error Codes
N/A
Error Code: XXCSS_SCDC_SN_SF_MFG
Error Information
Steps for Resolution
Description:
Invalid Serial Number Format: Given Serial
Number closely matches a Serial Number on a
shipped product.
1. Please verify the Serial Number or
contact Customer Service.
2. Perform a manufacturing scrub
matching validation. This involves
checking for invalid serial numbers.
3. Check if, after scrubbing, the serial
number matches an ERP shipment
record in IB.
Cause:
Valid Serial Numbers support critical business
processes.
This error occurs due to an Invalid Serial
Number Format: Given Serial Number closely
matches a Serial Number on a shipped
product. Invalid Serial Number Format: Given
Serial Number closely matches a Serial
Number on a shipped product.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_SCDC_SN_PP_NF
Error Information
Steps for Resolution
Description:
Product ID not found.
1. Please verify the Product ID.
2. If the Product ID is incorrect, enter a
new one.
Cause:
Valid Product IDs support critical business
processes.
This error is caused by a Product ID not found.
Product ID input cannot be found in Product
Profile, or is NULL.
Related Error Codes
N/A
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Cisco Service Contract Center
Pricing and Discounting Errors
Error Code: XXCSS_QOT_DEAL_PARTNR_ERR
Error Information
Steps for Resolution
Description:
Quote is invalid because Partner/Reseller
information on the Quote and Deal ID does not
match.
1. Please remove this Deal Id or replace it
with an alternate Deal ID to proceed.
2. You may also open a support case or
contact your Cisco Account Manager
for assistance. The quote will remain
invalid until your Deal ID or quote is
updated.
Related Error Codes
Cause:
The Partner Validation has failed.
N/A
Error Code: XXCSS_QOT_DEAL_PARTNER_OVERR
Error Information
Steps for Resolution
Description:
Partner/Reseller mismatch between Quote and
Deal ID has been resolved for this Quote.
N/A
Cause:
Cisco Internal has overridden the
XXCSS_QOT_DEAL_PARTNR_ERR error.
XXCSS_QOT_DEAL_PARTNR_ERR
Related Error Codes
Error Code: XXCSS_QOT_EPRM_TECH_ERR
Error Information
Steps for Resolution
Description:
The Promotion cannot be validated at this time.
1. Please try after some time.
Related Error Codes
Cause:
The Sales Path/Promo Code/Transaction Date
is NULL.
N/A
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Error Code: XXCSS_QOT_EPRM_CHANNEL_ERR
Error Information
Steps for Resolution
Description:
This quote's Channel Route to Market does not
match this Promotion Sales Path.
1. Please change the quote's channel
designation in order to receive the
promotional discount or please change
the sales path on the promotion to
quote's channel in order to receive the
promotional discount.
2. If the quote's channel or promotion
sales path cannot be changed, please
remove this Promotion from your
quote. For more details, please contact
your Cisco Account Manager.
Related Error Codes
Cause:
Invalid Salespath.
N/A
Error Code: XXCSS_QOT_EPRM_EXPIRED
Error Information
Steps for Resolution
Description:
The Promotion entered has expired.
1. Please enter an active and eligible
Promotion to receive discounts. For
more details, please contact your Cisco
Account Manager.
Related Error Codes
Cause:
Promotion has expired.
N/A
Error Code: XXCSS_PD_TR_HDR_ID_MISS
Error Information
Description:
Transaction Header Id is missing.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
Steps for Resolution
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Related Error Codes
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This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
N/A
Error Code: XXCSS_PD_TR_HDR_NUM_MISS
Error Information
Steps for Resolution
Description:
Transaction Number is missing.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_TR_LN_NUM_ID_MISS
Error Information
Steps for Resolution
Description:
Transaction Line Id is missing.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_TR_LN_NUM_MISS
Error Information
Description:
Transaction Line Number is missing.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
Steps for Resolution
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Related Error Codes
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This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
N/A
Error Code: XXCSS_PD_NO_TRAN_LINES
Error Information
Steps for Resolution
Description:
There are no transaction lines for pricing in this
pricing request.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_REQ_TYPE_MISS
Error Information
Steps for Resolution
Description:
Request Type is missing.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_PD_PRC_EVT_MISS
Error Information
Steps for Resolution
Description:
Pricing Event is missing.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_CURR_CODE_MISS
Error Information
Steps for Resolution
Description:
Currency is missing.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_PD_BILL_TO_PR_ID_MISS
Error Information
Steps for Resolution
Description:
Bill To Country and/or Price List are missing.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_PROD_NUM_MISS
Error Information
Steps for Resolution
Description:
Product Number is missing.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Error Code: XXCSS_PD_SERVICE_LVL_MISS
Error Information
Steps for Resolution
Description:
Service Level is Missing.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_INVALID_QTY
Error Information
Steps for Resolution
Description:
The quantity on the transaction is missing.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Error Code: XXCSS_PD_SERV_ST_DATE_MISS
Error Information
Steps for Resolution
Description:
Service coverage begin date is missing.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_SERV_END_DATE_MISS
Error Information
Steps for Resolution
Description:
Service coverage End Date is missing.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Error Code: XXCSS_PD_INVALID_SERV_DATES
Error Information
Steps for Resolution
Description:
The coverage Begin Date and/or End Date on
this line are invalid.
1. Check the dates entered to ensure
they are populated correctly.
2. If not, modify the dates and revalidate
the quote.
3. If this is not possible or does not
resolve the issue, open a Support case
for assistance.
Cause:
Coverage Begin and End dates are subject to
validation to ensure, for instance, that the End
Date is not earlier than the Begin Date.
Additional Information
To modify a line on a quote, use the 'Edit Line'
function from the Action drop-down menu on
the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Error Code: XXCSS_PD_INST_CTRY_MISS
Error Information
Steps for Resolution
Description:
Install Country is missing.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Error Code: XXCSS_PD_INSTALL_THEATER_MISS
Error Information
Description:
The Theater name for the Installed-at site
referenced on this line is missing.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Steps for Resolution
1. The Installed-at site Theater name, which
is required for multi-national quoting, is
missing. Because Theater is not a userentered value, you must open a Support
case for assistance.
Related Error Codes
N/A
Error Code: XXCSS_PD_NO_OVERIDE_CRD_LN
Error Information
Description:
An override price cannot be calculated
because the last line on the quote is a credit
line.
Steps for Resolution
1. Because of a database issue, the last line
on the quote is not a valid transaction line,
which is preventing an override price
calculation. Please open a Support case
for assistance.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Error Code: XXCSS_PD_ORIG_ST_DATE_MISS
Error Information
Steps for Resolution
Description:
Original Begin Date is missing and is required
for credit calculation. Provide the Original begin
date if this transaction line is a credit line or if
this is not a credit line then provide value of "N”
for the Credit Flag.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Related Error Codes
N/A
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Error Code: XXCSS_PD_ORIG_END_DATE_MISS
Error Information
Steps for Resolution
Description:
Original End Date is missing and is required for
credit calculation. Provide the Original End
Date if this transaction line is a credit line or if
this is not a credit line then provide value of "N”
for the Credit Flag.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Related Error Codes
N/A
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
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Error Code: XXCSS_PD_NEW_STRT_DT_MISS
Error Information
Steps for Resolution
Description:
New Begin Date is missing and is required for
credit calculation. Provide the New Begin Date
if this transaction line is a credit line. If this is
not a credit line, then provide value of "N” for
the Credit Flag.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Related Error Codes
N/A
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Error Code: XXCSS_PD_ORG_SRLST_PR_MISS
Error Information
Steps for Resolution
Description:
An internal error has prevented the Original
Service List Price from being populated on this
line.
Cause:
This validation checks that the pricing engine
has passed all the proper fields. The error
indicates that the Original Service List Price
field was not passed successfully to CSCC.
1. Please open a Support case for
assistance.
Related Error Codes
N/A
This error is highly unusual during quoting. It
was put in place to ensure successful data
transfers between Cisco systems.
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Error Code: XXCSS_PD_ORG_SRVNET_PR_MISS
Error Information
Steps for Resolution
Description:
Original Service Net Price is missing and is
required for credit calculation. Provide the
Original Service List Price if this transaction
line is a credit line. If this is not a credit line,
then provide value of "N” for the Credit Flag.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Related Error Codes
N/A
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Error Code: XXCSS_PD_ORG_CURR_MISS
Error Information
Steps for Resolution
Description:
Original Currency is missing and is required for
credit calculation. Provide the Original
Currency if this transaction line is a credit line.
If this is not a credit line, then provide value of
"N” for the Credit Flag.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Related Error Codes
N/A
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
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Error Code: XXCSS_PD_ORG_QTY_MISS
Error Information
Steps for Resolution
Description:
Original Qty is missing and is required for credit
calculation. Provide the Original Qty if this
transaction line is a credit line. If this is not a
credit line, then provide value of "N” for the
Credit Flag.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Related Error Codes
N/A
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Error Code: XXCSS_PD_PERCT_PR_MISS
Error Information
Steps for Resolution
Description:
Pricing Percentage cannot be null when Pricing
basis is provided. Please provide the pricing
percentage.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Related Error Codes
N/A
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
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Error Code: XXCSS_PD_PER_PR_NO_USR_DIS
Error Information
Steps for Resolution
Description:
User Entered Discounts are not allowed with
Pricing Basis and Percentage.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_ADJ_ITM_NO_USR_DIS
Error Information
Steps for Resolution
Description:
Service discounts cannot be modified by the
user for adjustable items.
1. Use the Fixed Amount Adjustment on
Net Price field to subtract the desired
discount amount, and revalidate the
quote.
2. If this is not possible or does not
resolve the error, open a Support case
for assistance.
Cause:
Because this product has been set up for
adjustable pricing, service discounts cannot be
modified using percentage adjustments.
Related Error Codes
N/A
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Error Code: XXCSS_PD_CRT_LIN_NO_USR_DIS
Error Information
Steps for Resolution
Description:
User Entered Discounts are not allowed on
credit lines. Only Net Price Overrides are
allowed.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Related Error Codes
N/A
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Error Code: XXCSS_PD_NET_PRC_NOT_NEG
Error Information
Steps for Resolution
Description:
Net Price Override cannot be negative.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Error Code: XXCSS_PD_USR_DIS_NOT_HDRD
Error Information
Steps for Resolution
Description:
User Entered Discounts cannot exceed 100%.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_USR_EXCEED_NOT_NEG
Error Information
Steps for Resolution
Description:
Set Total Quote Amount cannot be negative.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Error Code: XXCSS_PD_USR_NTE_MORE_TAMT
Error Information
Steps for Resolution
Description:
Set Total Quote Amount is more than or equal
to the total quote amount. No additional
discounts were applied by PD.
Cause:
Cisco personnel can enter a quote header Not
To Exceed amount. The positive difference
between the quote total and the entered NTE
amount will be distributed across the lines as a
discount. This error indicates that the user
entered Not To Exceed amount is not being
applied because the quote total is already less
that the NTE amount entered.
1. Consider clearing the Set Total Quote
Amount value.
2. No action is required but this unused
discount method will slow the validation
of the quote.
3. The user can remove the NTE amount
or lower it so that the difference is
applied as a discount across the lines.
Related Error Codes
N/A
Error Code: XXCSS_PD_INTEND_USE_MISS
Error Information
Steps for Resolution
Description:
Intended Use is missing.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Error Code: XXCSS_PD_NO_OVERIDE_PRC_BIS
Error Information
Steps for Resolution
Description:
Override Price Calculations cannot be
performed as transaction Lines has Pricing
basis assigned.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Related Error Codes
N/A
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Error Code: XXCSS_PD_CUST_NO_MISS
Error Information
Steps for Resolution
Description:
Customer Number in the header is missing.
1. Please select a valid Customer
Number in the quote header.
2. Click "Validate And Save".
3. If this does not work, please open a
support case to resolve this error.
4. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Error Code: XXCSS_PD_QTY_ZERO_NEG
Error Information
Steps for Resolution
Description:
The quantity on the transaction is invalid (0 or negative).
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_INST_CTRY_INVALD
Error Information
Steps for Resolution
Description:
Install Country is invalid.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Error Code: XXCSS_PD_NOT_MANY_OVRRIDE
Error Information
Steps for Resolution
Description:
Multiple User Entered Overrides cannot be
entered.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_BILL_ID_CNO_MISS
Error Information
Steps for Resolution
Description:
Service Level cannot be priced as Bill To ID
and Bill To Customer Number are not provided.
1. Please select a valid Bill To in the
quote header.
2. Click Validate or Validate And Save.
3. If this does not work, please open a
support case to resolve this error.
4. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Error Code: XXCSS_PD_ORG_ST_ED_DT_INVLD
Error Information
Steps for Resolution
Description:
Invalid Original Start and End Dates. Original
begin date should be <= Original End date.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_PRC_MTHD_SLVL_MISS
Error Information
Steps for Resolution
Description:
An internal error has prevented the correct
pricing methodology from being accessed for
this line.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
1. Please open a Support case for
assistance.
Related Error Codes
N/A
This error is highly unusual during quoting. It
was put in place to ensure successful data
transfers between Cisco systems.
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Error Code: XXCSS_PD_SERV_SKU_NOT_PRL
Error Information
Steps for Resolution
Description:
An internal error has prevented the service
SKU from being populated on this line.
1. Please open a Support case for
assistance.
Related Error Codes
Cause:
This validation checks that the pricing engine
has passed all the proper fields. This error
indicates that the service SKU was not passed
successfully.
N/A
This error is highly unusual during quoting. It
was put in place to ensure successful data
transfers between Cisco systems.
Error Code: XXCSS_QOT_SN_SER_SKU_PRD_REQD
Error Information
Steps for Resolution
Description:
A service SKU has been entered that is not
mapped to the serial number or product
number entered.
Cause:
This validation checks to make sure that the
service SKU entered is mapped to the serial
number or product entered on the quote
1. Edit the line and enter the correct
service SKU mapped to the current
serial number or product number.
2. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
Error Code: XXCSS_PD_SERV_PRICE_MISS
Error Information
Steps for Resolution
Description:
Service Price is missing.
1. Please open a support case with the
Pricing Support Group.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Error Code: XXCSS_PD_PROD_NOT_PR_LST
Error Information
Steps for Resolution
Description:
Product cannot be found on the price list.
1. Please open a support case with the
Pricing Support Group.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_PROD_PRICE_MISS
Error Information
Steps for Resolution
Description:
An internal error has prevented the Product
Price from being populated on this line.
1. Please open a Support case for
assistance.
Related Error Codes
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
N/A
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
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Error Code: XXCSS_PD_PR_CGRP_NOT_SLVL
Error Information
Steps for Resolution
Description:
Price Category for Product SKU cannot be
found.
1. Please open a support case with the
Pricing Support Group.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine
has passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_PF_NOT_CUSTNO_SLVL
Error Information
Steps for Resolution
Description:
The Customer Profile associated with this BillTo ID does not provide the information needed
to calculate the price for this line.
1. Please check the service level to
confirm that you have correctly chosen
a factor-based service level.
2. If not, choose the correct service level
and revalidate the quote.
3. If you have chosen the correct service
level, contact Support for assistance in
having the required factor-based
pricing information added to Customer
Profile.
Cause:
You have chosen a factor-based service level.
To calculate pricing for this service level,
CSCC requires that the user's Customer Profile
be updated with factor-based pricing attributes
and authorization.
Related Error Codes
N/A
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Error Code: XXCSS_PD_PROD_PL_SERV_PL
Error Information
Steps for Resolution
Description:
Current Product List Price was used to
calculate Service List Price because purchase
price was not available.
Cause:
This error indicates when the user requested a
precentage of product price but the system
could not find the product price. The system
defaults to the Service Price list pricing.
1. No action is required.
Related Error Codes
N/A
Error Code: XXCSS_PD_CRTADJT_NOT_SERV
Error Information
Steps for Resolution
Description:
Credit Adjustment cannot be calculated for this
service level change.
1. No action is required.
2. Please open a support case to request
manual credit for this service level
change.
Cause:
This error indicates that the system cannot
calculate a credit for this service level.
Related Error Codes
N/A
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Error Code: XXCSS_PD_NO_PRC_MAP_IT_CTRY
Error Information
Steps for Resolution
Description:
No Price List is mapped to the Install Country.
1. Please open a support case with the
Pricing Support Group.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine is
passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
Error Code: XXCSS_PD_NET_PR_ORIDE_IGN
Error Information
Steps for Resolution
Description:
Override provided was ignored in the net price
calculation as the net price was negative.
Cause:
This error indicates that the manual price
adjustment has made this line have a negative
amount.
1. Please open a support case to resolve
this warning.
2. Cisco personnel will need to correct the
manual adjustment.
Related Error Codes
N/A
Error Code: XXCSS_PD_NEW_STDT_BET_ORGDT
Error Information
Steps for Resolution
Description:
New Start Date should be between Original
Start Date and Original End Date.
1. Please open a support case to resolve
this error.
2. There may be some sort of data
corruption involved.
Cause:
This validation checks that the pricing engine is
passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Error Code: XXCSS_PD_SYS_INT_ERROR
Error Information
Steps for Resolution
Description:
An internal error has prevented pricing
validations from being successfully completed
on this line.
Cause:
This validation checks that the pricing engine is
passed all the proper fields.
1. Please open a Support case for
assistance.
Related Error Codes
N/A
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Error Code: XXCSS_PD_PR_BIS_EST_ONLY
Error Information
Steps for Resolution
Description:
An override price cannot be calculated
because pricing basis is assigned to this line.
1. Pricing basis is assigned to this line,
and pricing basis functionality is only
applicable to estimates, so an override
price cannot be calculated. Please
open a Support case for assistance.
Cause:
This validation checks that the pricing engine is
passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
Related Error Codes
N/A
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Error Code: XXCSS_PD_PR_EVENT_MISS
Error Information
Steps for Resolution
Description:
The Pricing Event value is missing from this
line.
1. The Pricing Event value, which defines
whether the price is a List Price
(PASS1) or Net Price (PASS2), is
missing. Because Pricing Event is not
a user-entered value, you must open a
Support case for assistance.
Cause:
This validation checks that the pricing engine is
passed all the proper fields.
Related Error Codes
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
N/A
Error Code: XXCSS_PD_QP_CALL_FAIL
Error Information
Steps for Resolution
Description:
An internal error has caused the Quick Pricing
request issued for this line to fail.
1. Please open a Support case for
assistance.
Related Error Codes
Cause:
The Quick Pricing call from the Pricing Engine
failed on this line.
N/A
This validation checks that the pricing engine is
passed all the proper fields.
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
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Error Code: XXCSS_PD_REQ_TYPE_INVLD
Error Information
Steps for Resolution
Description:
The Request Type value on this line is invalid.
1. The Request Type value passed by
this line is invalid. Because Request
Type is not a user-entered value, you
must open a Support case for
assistance.
Cause:
This validation checks that the pricing engine is
passed all the proper fields.
Related Error Codes
This error would not normally appear in
quoting. It is a safety net between Cisco
systems.
N/A
Error Code: D3062
Error Information
Steps for Resolution
Description:
The SKU in the Quote does not match the list
of eligible SKUs for the Promotion.
1. Please enter a valid SKU eligible for
the Promotion. For more details,
please refer to your Promotion.
2. You may also use another promotion
matching the SKU's on your quote. If
no change is made to your quote, no
promotional discounts will be applied.
You may also contact your Cisco
Account Manager for more details.
Related Error Codes
N/A
Error Code: D3063
Error Information
Steps for Resolution
Description:
The quantity selected on the Quote does not
match the eligible quantity on the Promotion.
1. Please enter a valid quantity which falls
within the minimum and maximum
quantities defined in the Promotion. For
more details, please refer to your
Promotion.
Related Error Codes
N/A
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Error Code: D3007
Error Information
Steps for Resolution
Description:
The Promotion entered has expired.
1. Please enter an active and eligible
Promotion to receive discounts. For
more details, please contact your Cisco
Account Manager.
Related Error Codes
N/A
Error Code: D3002
Error Information
Steps for Resolution
Description:
The Promotion entered is not yet active.
1. The entered Promotion has not started
yet. Please enter an active and eligible
Promotion to receive discounts. For
more details, please contact your Cisco
Account Manager.
Related Error Codes
N/A
Error Code: D3043
Error Information
Steps for Resolution
Description:
This quote's Channel Route to Market does not
match this Promotion's Buy Method.
1. Please change the quote's channel
designation in order to receive the
promotional discount.
2. If the quote's channel cannot be
changed, please remove this
Promotion from your quote. For more
details, please contact your Cisco
Account Manager.
Related Error Codes
N/A
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Error Code: D3003
Error Information
Steps for Resolution
Description:
The Partner on this quote is not eligible for this
Promotion.
1. If applicable, please change the
Partner on this quote, or remove the
Promotion to proceed. For more
details, please contact your Cisco
Account Manager.
Related Error Codes
N/A
Error Code: D3071
Error Information
Description:
This quote does not match any scenarios of
certification, specialization, authorization or
intended use as defined in the Promotion that
you have entered.
Steps for Resolution
1. Please remove this Promotion to
proceed with your quote or contact
your Cisco Account Manager for further
assistance.
Related Error Codes
D3070
Error Code: D3070
Error Information
Description:
This quote does not match any scenarios of
certification, specialization, authorization or
intended use as defined in the Promotion that
you have entered.
Steps for Resolution
1. Please remove this Promotion to
proceed with your quote or contact
your Cisco Account Manager for further
assistance.
Related Error Codes
D3071
Error Code: D3044
Error Information
Steps for Resolution
Description:
The currency designated on the quote does not
match the currency selected on the promotion.
1. Please change the currency on your
quote or remove this promotion in
order to proceed. For more details
please contact your Cisco Account
Manager.
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Related Error Codes
N/A
Error Code: D3029
Error Information
Steps for Resolution
Description:
This Promotion is for use by Partners in
specified Cisco Sales Regions.
1. Please obtain another promotion
applicable to your sales region, or
remove this promotion to proceed with
your quote. For more details, please
contact your Cisco Account Manager.
Related Error Codes
The Partner region currently designated on
your quote does not meet the promotion
criteria.
N/A
Error Code: D3030
Error Information
Steps for Resolution
Description:
This Promotion is for use by Partners in
specified Cisco Sales Regions.
1. Please obtain another promotion
applicable to your sales region, or
remove this promotion to proceed with
your quote. For more details, please
contact your Cisco Account Manager.
Related Error Codes
The Partner region currently designated on
your quote does not meet the promotion
criteria.
N/A
Error Code: D3004
Error Information
Description:
This promotion requires a specified end
customer.
Steps for Resolution
N/A
Related Error Codes
N/A
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Error Code: D3012
Error Information
Description:
This fulfillment source does not meet the
promotion's requirements.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3017
Error Information
Description:
The promotion does not match the required
pattern.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3018
Error Information
Description:
The promotion does not have any of the
specified channel program alignments.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3019
Error Information
Description:
The promotion does not discount any of the
specified product SKUs.
Steps for Resolution
N/A
Related Error Codes
N/A
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Error Code: D3020
Error Information
Description:
The promotion does not discount any of the
specified product family names.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3024
Error Information
Description:
The promotion is not stackable.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3025
Error Information
Description:
The promotion is stackable.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3027
Error Information
Description:
The promotion does not have any of the
specified components.
Steps for Resolution
N/A
Related Error Codes
N/A
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Error Code: D3034
Error Information
Description:
The promotion has a start date outside the
specified range.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3035
Error Information
Description:
The promotion has an end date outside the
specified range.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3037
Error Information
Description:
The promotion requires transaction approval.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3038
Error Information
Description:
The promotion does not require transaction
approval.
Steps for Resolution
N/A
Related Error Codes
N/A
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Error Code: D3045
Error Information
Description:
The request has an auto apply flag which does
not match the promotion.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3047
Error Information
Description:
The requestor role does not meet the
promotion's requirement.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3051
Error Information
Description:
The promotion did not match the required
account type.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3053
Error Information
Description:
The promotion does not have any of the
specified technology segments.
Steps for Resolution
N/A
Related Error Codes
N/A
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Error Code: D3054
Error Information
Description:
The promotion does not have any of the
specified types.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3056
Error Information
Description:
The promotion does not have the specified
status.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3061
Error Information
Description:
The promotion requires deal registration.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3064
Error Information
Description:
The family ID did not match with the promotion.
Steps for Resolution
N/A
Related Error Codes
N/A
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Error Code: D3065
Error Information
Description:
All parts in a bundle must be purchased to
receive the promotion discount.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3067
Error Information
Description:
This promotion discount only allows hardware
products except refurbs.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3068
Error Information
Description:
User discount cannot be more than promotion
discount.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D3072
Error Information
Description:
The promotion has the status that is specified
by the promotion filter.
Steps for Resolution
N/A
Related Error Codes
N/A
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Error Code: D5047
Error Information
Description:
The promotional discount applied not eligible
due to invalid bundle criteria.
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: D5048
Error Information
Description:
The promotion does not have DART Visibility
EXTERNAL or BOTH (External and Internal).
Steps for Resolution
N/A
Related Error Codes
N/A
Error Code: XXCSS_PD_SERV_SKU_MISS
Error Information
Steps for Resolution
Description:
An internal error has prevented the Service
SKU from being populated on this line.
1. Please open a Support case for
assistance.
Related Error Codes
Cause:
This validation checks that the pricing engine is
passed all the proper fields.
N/A
This error would not normally appear in
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quoting. It is a safety net between Cisco
systems.
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Enterprise SKU Invoicing Errors
Error Code: XXCSS_QOT_SS_NOT_ENT_SKU_IV
Error Information
Description:
Quote created containing Software
Subscription was ordered without Enterprise
SKU Invoicing.
Cause:
Quotes containing Software Subscription being
ordered through Distribution must use
Enterprise SKU Invoicing.
Steps for Resolution
Select Enterprise SKU Invoicing when ordering
Software Subscription by:
1. Selecting Enterprise SKU Invoicing in
user preferences
2. Checking the Enterprise SKU Invoicing
box in the ‘Confirm Quote Options’
popup when navigating to the Quoting
screen in the Quick Quoting workflow.
Related Error Codes
Note: The user quoting software subscription
through Distribution must be Enterprise SKU
Invoicing enabled.
XXCSS_QOT_DIST_NOT_ENT_ENABLED
XXCSS_QOT_NO_DIST_ENT_SKU_ENB
Error Code: XXCSS_QOT_DIST_NOT_ENT_ENABLED
Error Information
Description:
Distributor is attempting to quote Software
Subscription and is not Enterprise SKU
Invoicing enabled.
Steps for Resolution
If Distributor is not enabled for Enterprise SKU
Invoicing, they must open a support case and
request to be enabled.
Related Error Codes
Cause:
To quote Software Subscription, Distributor
must be enabled for Enterprise SKU Invoicing.
Software Subscriptions can only be quoted
using Enterprise SKU invoicing.
XXCSS_QOT_SS_NOT_ENT_SKU_IV
XXCSS_QOT_NO_DIST_ENT_SKU_ENB
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Error Code: XXCSS_QOT_NO_DIST_ENT_SKU_ENB
Error Information
Description:
Software Subscriptions was ordered with a
Distributor that is not Enterprise SKU Invoicing
enabled.
Steps for Resolution
Please open a support case and request to be
Enterprise SKU Invoicing enabled.
Related Error Codes
Cause:
Software Subscriptions can only be ordered
using a distributor enabled for Enterprise SKU
Invoicing. None of the distributors you have
access to currently have this capability
enabled.
XXCSS_QOT_SS_NOT_ENT_SKU_IV
XXCSS_QOT_DIST_NOT_ENT_ENABLED
Error Code: SCDAT1013
Error Information
Description:
Line on the quote that is being ordered with
Enterprise SKU Invoicing does not meet the
required duration set on the Cisco price list.
Cause:
A quote line with Enterprise SKU Invoicing can
only be ordered through Distribution at the
coverage duration specified on the Cisco price
list.
Steps for Resolution
1. Edit the line and enter the correct
duration specified on the Cisco price
list of 12, 24, or 36 months depending
on what service you are adding.
2. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
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Takeover Errors
Error Code: XXCSS_QOT_TAKEOVER_HDR_ERR
Error Information
Description:
The Global Ultimate ID associated with the
source contract is different from the Global
Ultimate ID on this quote.
Cause:
This error occurs for takeover quotes. It
indicates that the Global Ultimate (GU) ID on
the source contract does not match the GU ID
on the quote. A GU is the data point used in
Cisco’s records to associate all branches of a
corporation to a common, overarching entity.
Each GU has a unique ID number used to
identify it in Cisco’s databases. The system
checks to see if the GU ID on the source
contract matches the GU ID on the quote,
which indicates that you have rightful access to
the contract and can therefore quote a renewal.
(The only way to quote a renewal on a contact
under another partner’s GU ID is to process a
Takeover.)
Steps for Resolution
1. If this is a Takeover quote, go to the
Quote Summary Details screen, select
Take Over from the Action drop-down
menu, and execute the required legal
agreement to process the takeover.
2. Otherwise, you can clear this error by
changing the Bill To ID on either the
quote or the source contract, by
deleting the line from the quote, or by
adding the line to a different quote.
3. If none of these options are possible,
open a Support case for assistance.
Additional Information
Related Error:
XXCSS_QOT_TAKEOVER_LINE_ERR
For additional information on Takeovers,
reference the Takeovers Job Aid.
Because the GU ID is associated with the Bill
To ID on the quote, your options for resolving
this error involve either processing a Takeover
or modifying the Bill To ID.
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Error Code: XXCSS_QOT_TAKEOVER_LINE_ERR
Error Information
Description:
The Global Ultimate ID on the source contract
is different from the Global Ultimate ID on this
quote.
Cause:
This error occurs when you are adding
products to a quote by serial number. It
indicates that the Global Ultimate (GU) ID on
the source contract under which the serial
number is currently covered does not match
the GU ID on the quote. A GU is the data point
used in Cisco’s records to associate all
branches of a corporation to a common,
overarching entity. Each GU has a unique ID
number used to identify it in Cisco’s databases.
The system checks to see if the GU ID on the
source contract matches the GU ID on the
quote, which indicates that you have rightful
access to the contract and can therefore quote
a renewal. (The only way to quote a renewal on
a contact under another partner’s GU ID is to
process a Takeover.)
Because the GU ID is associated with the Bill
To ID on the quote, your options for resolving
this error involve either processing a Takeover
or modifying the Bill To ID.
Steps for Resolution
1. If this is a Takeover quote, go to the
Quote Summary Details screen, select
Take Over from the Action drop-down
menu, and execute the required legal
agreement to process the takeover.
2. Otherwise, you can clear this error by
changing the Bill To ID on the quote to
match the Bill to ID of the source
contract, deleting the line from this
quote, and/or quoting this line on a
different quote.
3. If this is not possible, contact Support
for assistance.
Additional Information
You can change the Bill To ID on a quote if
your organization has multiple Bill To IDs. To
do so, go to the Quote Summary Details
screen and edit the Bill To ID field.
Related Errors:
XXCSS_QOT_TAKEOVER_HDR_ERR,
XXCSS_QOT_DISC_ERR_TO
XXCSS_QOT_2T_TAKEOVER_LINE_ERR
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Error Code: XXCSS_QOT_2T_TAKEOVER_LINE_ERR
Error Information
Description:
Takeovers are not allowed for distribution
quotes processed through the Quick Quoting
workflow. Takeovers must be processed
through the Standard Quoting workflow.
The Global Ultimate ID on the source contract
is different from the Global Ultimate ID on this
quote.
Cause:
This error occurs when you are adding
products to a quote by serial number. It
indicates that the Global Ultimate (GU) ID on
the source contract under which the serial
number is currently covered does not match
the GU ID on the quote. A GU is the data point
used in Cisco’s records to associate all
branches of a corporation to a common,
overarching entity. Each GU has a unique ID
number used to identify it in Cisco’s databases.
The system checks to see if the GU ID on the
source contract matches the GU ID on the
quote, which indicates that you have rightful
access to the contract and can therefore quote
a renewal. (The only way to quote a renewal on
a contact under another partner’s GU ID is to
process a Takeover.)
Steps for Resolution
1. If this is a Takeover quote, go to the
Quote Summary Details screen, select
Take Over from the Action drop-down
menu, and execute the required legal
agreement to process the takeover.
2. Otherwise, you can clear this error by
changing the Bill To ID on the quote to
match the Bill to ID of the source
contract, deleting the line from this
quote, and/or quoting this line on a
different quote.
3. If this is not possible, contact Support
for assistance.
Additional Information
You can change the Bill To ID on a quote if
your organization has multiple Bill To IDs. To
do so, go to the Quote Summary Details
screen and edit the Bill To ID field.
Related Error:
XXCSS_QOT_TAKEOVER_HDR_ERR,
XXCSS_QOT_DISC_ERR_TO
XXCSS_QOT_TAKEOVER_LINE_ERR
Because the GU ID is associated with the Bill
To ID on the quote, your options for resolving
this error involve either processing a Takeover
or modifying the Bill To ID.
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Error Code: XXCSS_QOT_2TMID_TAKEOVER
Error Information
Description:
Mid-term takeovers are prohibited for
distribution quoting and ordering.
Steps for Resolution
Takeovers can only be done at the end of a
contract’s term.
Additional Information
Cause:
If you attempt to perform a mid-term takeover,
you will receive this error.
N/A
Error Code: SCTAK1001
Error Information
Steps for Resolution
Description:
The service level chosen is not eligible for
Takeover quoting.
1. Either remove the line from the quote
or open a Support case for assistance.
Additional Information
Additional Information:
Some service levels are not eligible for
Takeover quoting. (See the Takeovers
Eligibility Table in the CSCC User Guide.) Due
to this situation, some service levels may result
in errors if a takeover is attempted.
To delete a line from a quote, use the 'Delete
Line' function from the Action drop-down menu
on the Line Items and Pricing or Error Details
screen. See the CSCC User Guide for details.
Error Code: SCTAK1003
Error Information
Steps for Resolution
Description:
Mid-Term Takeover of a Try and Buy Contract
is not allowed.
1. Select the Preferred Value to resolve
this error.
2. If this is not possible, or if the error is
not corrected, open a Support case for
assistance
Cause:
A Takeover attempt of Contract before it has
reached its end date.
Related Error Codes
N/A
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Error Code: CS396
Error Information
Steps for Resolution
Description:
Mid-term Takeover is not allowed for Term and
Content Subscriptions.
1. Delete the lines and revalidate the
quote to clear the error.
2. If this is not possible, or if the error is
not corrected, open a Support case for
assistance
Cause:
A Takeover attempt of Contract before it has
reached its end date.
Related Error Codes
N/A
Error Code: XXCSS_QOT_DISC_ERR_TO
Error Information
Description:
This Takeover line must have discounts
applied by an internal Cisco representative.
Cause:
Discounts on Takeover lines must be applied
by an internal Cisco representative.
Steps for Resolution
1. Contact your Channel Renewal
Sales Manager (CRSM) or
Channel Service Account Manager
(CSAM) for assistance.
Related Error Codes
XXCSS_QOT_TAKEOVER_LINE_ERR
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Error Code: XXCSS_PD_TO_CP_DISC_MISS
Error Information
Description:
The system is unable to automatically apply a
discount to this Takeover line.
Cause:
In most scenarios, CSCC automatically applies
discounts to takeover quote lines based on the
discount indicated in Customer Profile for the
quote Bill To ID and Service Level.
You are receiving this informational message
because your takeover quote Bill To ID does
not have a discount set up in Customer Profile
for the selected Service Level. Therefore, a
discount has not been automatically applied to
the quote.
This message is for informational purposes
only and will not prevent your takeover quote
from being ordered. Please reference the
Takeovers Job Aid for more information on the
takeovers process.
Steps for Resolution
If you suspect an incorrect Bill To ID or Service
Level is being used, or if you feel the quote is
eligible for discounts, you can follow these
steps:
1. Verify that you are using the correct Bill
To ID OR verify that you are selecting
the correct Service Level on your
takeover quote.
2. Validate again to remove the message.
3. If the message is still not removed, you
can contact your Channel Renewal
Sales Manager (CRSM), Channel
Service Account Manager (CSAM) or
Cisco Support to have your takeover
discounts manually applied.
4. You will still be able to order your
takeover quote without any applied
discounts, if necessary.
Related Error Codes
XXCSS_PD_TO_CROSS_THTR
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Error Code: XXCSS_PD_TO_CROSS_THTR
Error Information
Description:
The system is unable to automatically apply a
discount to this Takeover line.
Cause:
You are receiving this informational message
because your takeover quote has a Bill To ID
= US/Canada and an Installed-At Site = EUR,
Emerging, APAC, Japan (OR vice versa). In
these takeover quoting scenarios, the system
does not apply automatic takeover discounts.
This message is for informational purposes
only and will not prevent your takeover quote
from being ordered. Please reference the
Takeovers Job Aid for more information on the
takeovers process.
Steps for Resolution
If you suspect an incorrect Bill To ID is being
used, or if you feel the quote is eligible for
discounts, you can follow these steps:
1. Verify that you are using the correct Bill
To ID.
2. Validate again to remove the message.
3. If the message is still not removed, you
can contact your Channel Renewal
Sales Manager (CRSM), Channel
Service Account Manager (CSAM) or
Cisco Support to have your takeover
discounts manually applied.
4. You will still be able to order your
takeover quote without any applied
discounts, if necessary.
Related Error Codes
XXCSS_PD_TO_CP_DISC_MISS
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Cisco Service Contract Center
Error Code: XXCSS_PD_SOURCE _BRAND_MISS
Error Information
Description:
The system is unable to automatically apply a
discount to this Takeover line.
Cause:
In most cases, CSCC automatically applies
discounts to takeover quote lines based on the
discount indicated in Customer Profile for the
quote Bill To ID and Service Level. However,
there are scenarios where missing data will
prevent the system from automatically applying
the discount.
Steps for Resolution
While you do have the option to validate and
order this quote as is, you must open a Support
case for assistance to have the proper
discounts applied before ordering.
Related Error Codes
XXCSS_PD_TARGET _BRAND_MISS
You are receiving this informational message
because a valid Source Service Brand Code
was not passed to CSCC from the Cisco
Pricing and Discounting system. Therefore, a
discount has not been automatically applied to
the quote.
Note: This error used to occur frequently on
quotes for products from SIS98 contracts,
quotes with uncovered minor lines, and quotes
that had not been opened recently.
This message is for informational purposes
only and will not prevent your takeover quote
from being ordered. Please reference the
Takeovers Job Aid for more information on the
takeovers process.
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Error Code: XXCSS_PD_TARGET _BRAND_MISS
Error Information
Description:
The system is unable to automatically apply a
discount to this Takeover line.
Cause:
In most cases, CSCC automatically applies
discounts to takeover quote lines based on the
discount indicated in Customer Profile for the
quote Bill To ID and Service Level. However,
there are scenarios where missing data will
prevent the system from automatically applying
the discount.
Steps for Resolution
While you do have the option to validate and
order this quote as is, you must open a Support
case for assistance to have the proper
discounts applied before ordering.
Related Error Codes
XXCSS_PD_SOURCE _BRAND_MISS
You are receiving this informational message
because a valid Target Service Brand Code
was not passed to CSCC from the Cisco
Pricing and Discounting system. Therefore, a
discount has not been automatically applied to
the quote.
Note: This error used to occur frequently on
quotes for products from SIS98 contracts,
quotes with uncovered minor lines, and quotes
that had not been opened recently.
This message is for informational purposes
only and will not prevent your takeover quote
from being ordered. Please reference the
Takeovers Job Aid for more information on the
takeovers process.
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Contract Management Errors
Error Code: XXCSS_CM - 500000
Error Information
Steps for Resolution
1. You must enter both the “earliest end
date from” and earliest end date to”
when filtering with the “earliest end
date” filter.
2. Enter the dates for the filters and run
the search again.
Description:
Please enter “Earliest End Date From”.
Cause:
The purpose of this message is to inform the
user that entering the “earliest end date from”
is required when filtering with earliest end
dates.
This error is caused when the “set filters”
button is pressed without entering the “earliest
end date from” and only entering the “earliest
end date to”.
Related Error Codes
N/A
Error Code: XXCSS_CM – 500001
Error Information
Steps for Resolution
1. You must enter both the “earliest end
date from” and earliest end date to”
when filtering with the “earliest end
date” filter.
2. Enter the dates for the filters and run
the search again.
Description:
Please enter “Earliest End Date To”.
Cause:
The purpose of this message is to inform the
user that entering the “earliest end date to” is
required when filtering with earliest end dates.
This error is caused when the “set filters”
button is pressed without entering the “earliest
end date to” and only entering the “earliest end
date from”.
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500002
Error Information
Steps for Resolution
Description:
No Contracts found for the given filter criteria.
Please modify and resubmit filter.
1. Change the filter criteria and re-submit
the filter.
Related Error Codes
Cause:
When no contracts match the given filter
criteria, the user is given this message as
information to change the criteria.
N/A
No contracts match the filter criteria.
Error Code: XXCSS_CM - 500003
Error Information
Steps for Resolution
Description:
Filter values must be entered.
Cause:
To let the user know that no filter criteria has
been entered.
1. Enter filter criteria and re-submit the
filter.
Related Error Codes
N/A
When the “set filter” button is pressed without
entering any filter criteria.
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500004
Error Information
Steps for Resolution
Description:
Cannot select to flag a Minor item ‘Do Not
Renew’ without selecting the Major item.
1. A minor line cannot be selected without
the associated major line for the ‘Do
Not Renew’ functionality.
2. Select the major line that the minor line
is associated with before performing
‘Do Not Renew’.
3. Select the ‘Do Not Renew’ action again
and click ‘GO’.
Cause:
To let the user know that the minor items
cannot be flagged as “Do not renew”. The
whole configuration can be only flagged as “Do
Not Renew”.
Related Error Codes
When the user selects a minor line item from
the line items page and selects the “Do Not
Renew” action and clicks on the “GO” button,
this error occurs.
N/A
Error Code: XXCSS_CM - 500006
Error Information
Description:
Please enter contact information for the person
responsible for this contract. Please note:
Changes made to the billing address of this
contract are not performed immediately. A
Cisco representative will contact you within 48
hours with further instructions.
Steps for Resolution
1. No action is necessary. This is an
information-only message.
Related Error Codes
N/A
Cause:
This is an on-screen information-only message
which appears in the ‘Edit Bill To Contact and
Address’ pop-up screen.
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Error Code: XXCSS_CM - 500007
Error Information
Steps for Resolution
Description:
Contract Label saved successfully.
Cause:
This is an informational message only to let the
user know that the contract label
entered/changed has been saved by the
system successfully.
1. No action is necessary. This is an
information-only message.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500008
Error Information
Steps for Resolution
Description:
Contract Notes saved successfully.
Cause:
This is an informational message only to let the
user know that the contract Notes
entered/changed has been saved by the
system successfully.
1. No action is necessary. This is an
information-only message.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500009
Error Information
Steps for Resolution
Description:
Contract Label and Contract Notes saved
successfully.
1. No action is necessary. This is an
information-only message.
Related Error Codes
Cause:
This is an informational message only to let the
user know that the contract label and contract
Notes entered/changed has been saved by the
system successfully.
N/A
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Error Code: XXCSS_CM - 500010
Error Information
Steps for Resolution
Description:
Select new Co-Term Date.
Note: You may enter a date in the format ‘DDMON’
Cause:
The purpose of this message is to inform the
user to select the new co-term date. This is an
information message only
1. Enter a month and day for the co-term
date and click on “submit”.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500011
Error Information
Steps for Resolution
Description:
Please Input a Date.
Cause:
The purpose of this message is to inform the
user that a month and day needs to be entered
in the screen. This is an information message
only.
1. Enter a month and day for the co-term
date and click on “submit”.
Related Error Codes
N/A
When the user clicks on the “submit” button
without entering a date (Day and month) this
error occurs.
Error Code: XXCSS_CM - 500012
Error Information
Steps for Resolution
Description:
Co-Term Date saved successfully.
Cause:
This is an informational message to let the user
know that the co-term date entered on the
screen has been saved successfully by the
system.
1. No action is necessary. This is an
information-only message.
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500013
Error Information
Steps for Resolution
Description:
You must enter both "Begin Date From" and
"Begin Date To".
Cause:
The purpose of this validation is to ensure that
both dates are entered when date pairs (e.g.
Begin and End) are used in Contracts
Advanced Search.
1. You are not required to use the dates
as search criteria. However, if you do,
you must enter in both the ‘From’ and
‘To’ dates.
Related Error Codes
N/A
This error is caused by entering one date of a
pair of dates, but not the other, on the
Contracts Advanced Search screen. The two
pairs of dates on that screen are Begin Date
From and Begin Date To and Earliest End Date
From and Earliest End Date To.
Error Code: XXCSS_CM - 500014
Error Information
Steps for Resolution
Description:
You must enter both "Earliest End Date From"
and "Earliest End Date To".
Cause:
The purpose of this validation is to ensure that
both dates are entered when date pairs (e.g.
Begin and End) are used in Contracts
Advanced Search.
1. You are not required to use the dates
as search criteria. However, if you do,
you must enter in both the ‘From’ and
‘To’ dates.
Related Error Codes
N/A
This error is caused by entering one date of a
pair of dates, but not the other, on the
Contracts Advanced Search screen. The two
pairs of dates on that screen are Begin Date
From and Begin Date To and Earliest End Date
From and Earliest End Date To.
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Error Code: XXCSS_CM - 500015
Error Information
Steps for Resolution
Description:
Site Notes saved successfully.
Cause:
This is an informational message to let the user
know that the site notes entered/changed has
been saved successfully by the system.
1. No action is necessary. This is an
information-only message.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500016
Error Information
Steps for Resolution
Description:
Site Label and Site Notes saved successfully.
Cause:
This is an informational message to let the user
know that the site notes and site label
entered/changed has been saved successfully
by the system.
1. No action is necessary. This is an
information-only message.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500017
Error Information
Steps for Resolution
Description:
Product Label(s) saved successfully.
Cause:
This is an informational message to let the user
know that the product label entered/changed
has been saved successfully by the system.
1. No action is necessary. This is an
information-only message.
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500018
Error Information
Steps for Resolution
Description:
Please click “Save” first or you will lose edited
Product Labels upon switching pages. Click OK
to switch pages and lose edits or Click Cancel
to save edits first.
1. You can choose to lose the changes or
save changes before navigating out of
the page by clicking on the desired
button.
Related Error Codes
Cause:
The purpose of this message is to inform the
user that the products labels entered/changed
in the line items screen will be lost upon
navigating out of the page.
N/A
By entering/changing product labels in the line
items screen and then navigating out of the
page without clicking on the “save” button.
Error Code: XXCSS_CM - 500019
Error Information
Steps for Resolution
Description:
You must select at least one serialized product
to edit.
1. Select an item on the page that is
serialized before selecting the edit
serial number action.
2. Edit the serial number.
Cause:
The purpose of this message is to let the user
know that at least one serialized product has to
be selected in the line items screen before
selecting the edit serial number action.
Related Error Codes
N/A
Selecting the edit serial number action from the
line items screen without selecting a serialized
item.
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500020
Error Information
Steps for Resolution
Description:
Invalid character &CHAR found. Please reenter field.
1. Remove the invalid character and click
on the ‘Send Request’ button again.
Related Error Codes
Cause:
The purpose of this validation is to let the user
know that an invalid character (e.g. $, %,!,?)
was entered in one of the fields in the ‘Edit Bill
To Contact and Address’ pop-up window.
N/A
This error occurs when you click on the ‘Send
Request’ button after inputting an invalid
character in one of the fields in the screen.
Error Code: XXCSS_CM - 500021
Error Information
Steps for Resolution
1. Provide an input in the “Null” field and
then click on the ‘Send Request’ button
Description:
&MISSING_FIELD is a mandatory field.
Please enter a value.
Cause:
The purpose of this message is to inform the
user that one of the required fields has not
been completed for the address. All fields are
required except the Address line 2 and 3 in the
‘Edit Bill To Contact and Address’ pop-up
window.
Related Error Codes
N/A
This error occurs if one of the required fields in
the address is not filled and the ‘Send Request’
button is clicked.
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Error Code: XXCSS_CM – 500022
Error Information
Steps for Resolution
Description:
Only one Site can be updated at a time. Select
just one Site.
1. Select a site on the Contract Summary
Detail screen.
2. Select the ‘Edit Install Site Contact and
Address’ action.
Cause:
This validation checks that the user only
selects one site on the Contract Summary
Detail screen before selecting the ‘Edit Install
Site Contact and Address’ action.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500023
Error Information
Steps for Resolution
Description:
Missing a Site selection. Please select one
Site.
Cause:
The purpose of this message is to inform the
user that a site was not selected on the
Contract Summary Detail screen before
selecting the ‘Edit Install Site Contact and
Address’ action.
1. Select an install site on the Contract
Summary Detail screen.
2. Select the ‘Edit Install Site Contact and
Address’ action.
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500024
Error Information
Steps for Resolution
Description:
You have exceeded the threshold of 25
products to edit at a time. Please reduce the
number of products selected.
Cause:
The purpose of this message is to let the user
know that more than 25 products (major and
minor lines) have been selected on the line
items screen. The system allows the ‘Edit
Serial Number’ action to be performed on 25
products (major and minor lines) in one
transaction.
1. De-select some products selected on
the Line Items screen to ensure that
the total does not exceed 25.
2. Select the ‘Edit Serial Number’ action.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500025
Error Information
Steps for Resolution
Description:
Your request has been successfully request
received and is being processed.
1. No action is necessary. This is an
information-only message.
Related Error Codes
Cause:
This is an informational message to let the user
know that the edit serial number has been
received by the system and is being
processed.
N/A
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Error Code: XXCSS_CM - 500026
Error Information
Steps for Resolution
1. Enter a ‘Start Date’ in the correct
format.
2. Click the ‘Run Report’ button.
Description:
Missing Start Date. Please enter date value in
the format &DATE_FORMAT.
Cause:
The purpose of the message is to let the user
know that a required ‘Start Date’ parameter has
not been entered. This error occurs if the ‘Run
Report’ button is clicked without entering a
‘Start Date’.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500027
Error Information
Steps for Resolution
1. Enter an ‘End Date’ in the correct
format.
2. Click the ‘Run Report’ button.
Description:
Missing End Date. Please enter date value in
the format &DATE_FORMAT.
Cause:
The purpose of the message is to let the user
know that the required ‘End Date’ parameter
has not been entered. This error occurs if the
‘Run Report’ button is clicked without entering
an ‘End Date’.
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500028
Error Information
Steps for Resolution
1. Select a ‘Transaction Type’ from the
drop down.
2. Click the ‘Run Report’ button.
Description:
Transaction Type must be selected.
Cause:
The purpose of this validation is to let the user
know that a required ‘Transaction Type’
parameter has not been selected. This error
occurs if the ‘Run Report’ button is clicked
without selecting a ‘Transaction Type’ from the
‘Transaction Type’ drop down.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500029
Error Information
Steps for Resolution
1. Select at least one ‘Theater’ from the
multi-select box.
2. Click the ‘Run Report’ button.
Description:
No Theater must be selected.
Cause:
The purpose of this validation is to let the user
know that a required ’Theater’ parameter has
not been selected. This error occurs if the ‘Run
Report’ button is clicked without selecting a
‘Theater’ from the ‘Theater’ multi-select box.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500030
Error Information
Steps for Resolution
1. Select a ‘User Type’ from the ‘User
Type’ drop down.
2. Click the ‘Run Report’ button.
Description:
User Type must be selected.
Cause:
The purpose of this validation is to let the user
know that a required ‘User Type’ parameter
has not been selected. This error occurs if the
‘Run Report’ button is clicked without selecting
a ‘User Type’ from the ‘User Type’ drop down.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500031
Error Information
Steps for Resolution
Description:
Email Address must be entered. No Bill-To ID
entered.
1. Enter an email address.
2. Click the ‘Run Report’ button.
Related Error Codes
Cause:
The purpose of this message is to inform the
user that the email address is a mandatory
input and has not been entered. This error
occurs if the ‘Run Report’ button is clicked
without entering an email address.
N/A
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Error Code: XXCSS_CM - 500032
Error Information
Steps for Resolution
1. Select a ‘Report Format’ value from the
‘Report Format’ drop down.
2. Click the ‘Run Report’ button.
Description:
Report Format must be selected.
Cause:
The purpose of this message is to inform the
user that a ‘Report Format’ has not been
selected from the ‘Report Format’ drop down.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500033
Error Information
Steps for Resolution
1. Change the ‘Start Date’ parameter
value to meet the required date format
specified in the message.
2. Click the ‘Run Report’ button.
Description:
Invalid Start Date format. Please enter date
value in the format &DATE_FORMAT.
Cause:
This validation validates that the date entered
in the ‘Start Date’ parameter field is in the
required format. This error occurs when the
‘Run Report’ button is clicked without entering
the ‘Start Date’ value in the ‘Start Date’
parameter field in the required format.
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500034
Error Information
Steps for Resolution
1. Change the ‘End Date’ parameter
value to meet the required date format
specified in the message.
2. Click the ‘Run Report’ button.
Description:
Invalid End Date format. Please enter date
value in the format &DATE_FORMAT.
Cause:
This validation validates that the date entered
in the ‘End Date’ parameter field is in the
required format. This error occurs when the
‘Run Report’ button is clicked without entering
the ‘End Date’ value in the ‘End Date’
parameter field in the required format.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500035
Error Information
Steps for Resolution
1. Change the ‘End Date’ input parameter
to a value not greater than today’s date
(date on which the report is being run).
2. Click the ‘Run Report’ button.
Description:
End Date cannot be greater than today’s date.
Cause:
The purpose of this message is to inform the
user that the ‘End Date’ entered as the report
parameter cannot be greater than today’s date
(date on which the report is being run).
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500036
Error Information
Steps for Resolution
1. Change the ‘Start Date’ input
parameter to make it less than the ‘End
Date’.
2. Click the ‘Run Report’ button.
Description:
Start Date cannot be after end date.
Cause:
The purpose of this message is to inform the
user that the ‘Start Date’ value entered cannot
be after/greater than the ‘End Date’.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500037
Error Information
Steps for Resolution
1. Enter a ‘CCO User ID’ input parameter.
2. Click the ‘Run Report’ button.
Description:
CCO User ID must be entered.
Cause:
The purpose of this validation is to ensure that
the required ‘CCO User ID’ parameter has
been entered by the user before clicking on the
‘Run Report’ button.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500038
Error Information
Steps for Resolution
1. Change the ‘Bill To ID’ input
parameter.
2. Click the ‘Run Report’ button.
Description:
CCO User ID not found: &CCO_USER_ID.
Cause:
The purpose of this message is to inform the
user that the ‘CCO User ID’ entered was not
found in the database.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500039
Error Information
Steps for Resolution
1. Enter at least one ‘Contract Number’ in
the ‘Contract Number/s’ parameter.
2. Click the ‘Run Report’ button.
Description:
Contract Number must be entered.
Cause:
The purpose of the message is to let the user
know that a value was not entered in the
required ‘Contract Number/s’ input parameter.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500040
Error Information
Steps for Resolution
1. Change the ‘Contract Number’ input
parameter.
2. Click the ‘Run Report’ button.
Description:
Contract Number not found:
&CONTRACT_NUMBER.
Cause:
The purpose of this message is to inform the
user that the ‘Contract Number’ entered is not
a valid contract number. The system could not
find the ‘Contract Number’ in the database.
Related Error Codes
N/A
Error Code: XXCSS_CM – 500041
Error Information
Steps for Resolution
1. Enter at least one ‘Bill To ID’ in the ‘Bill
To ID’ input parameter.
2. Click the ‘Run Report’ button.
Description: Bill-To ID must be entered.
Cause:
The purpose of the message is to let the user
know that a value was not entered in the
required ‘Bill To ID’ input parameter. At least
one ‘Bill To ID’ needs to be entered.
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500042
Error Information
Steps for Resolution
1. Change the ‘Bill To ID’ input
parameter.
2. Click the ‘Run Report’ button.
Description:
Bill-To ID not found: "xxxx".
Cause:
The purpose of this message is to inform the
user that the ‘Bill To ID’ entered is not a valid
‘Bill To ID’. The system could not find the ‘Bill
To ID’ in the database.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500044
Error Information
Steps for Resolution
Description:
Please input a Contract Number.
Cause:
The purpose of this message is to inform the
user that entering contract numbers is required
during Contract Registration.
1. Enter at least one contract number in
the ‘Enter Contract Number(s)’ box.
2. Click the ‘Register’ button.
Related Error Codes
N/A
This error is caused by pressing the ‘Register’
button on the Contract Registration screen
without entering at least one contract number
in the ‘Enter Contract Number(s)’ box.
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500045
Error Information
Steps for Resolution
Description:
Only Contracts with 'Active', 'Overdue',
'Signed', or 'QA Hold' status are eligible for
Move.
Cause:
The purpose of this validation is to ensure that
only contracts in an entitled (Active, Overdue,
Signed, QA Hold) status are eligible for a
move.
1. Select a contract that is in entitled
status.
2. Select ‘Move’ from the ‘Action’ drop
down.
Related Error Codes
N/A
This error is caused by attempting to select a
contract for a move that is not in an entitled
status
Error Code: XXCSS_CM - 500046
Error Information
Steps for Resolution
Description:
Shell Contracts are not eligible for Moves.
1. Select a contract that is not a shell
contract.
2. Select ‘Move’ from the ‘Action’ drop
down.
Cause:
The purpose of this validation is to let the user
know that a shell contract is not eligible for a
move transaction.
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500047
Error Information
Description:
No eligible contracts were found in your profile.
You can choose to create a new contract to
move your selection to a newly created
contract or for more information on moves
please navigate to the contract management
help page. If you do not wish to create a new
target contract, please request support
assistance using the feedback link.
Steps for Resolution
1. Select a contract for which eligible
target contracts exist in the system.
2. If you require assistance, contact Cisco
Support.
Related Error Codes
N/A
Cause:
This is an informational message to let the user
know that no eligible contract/s could be found
in the database to merge the selected contract
with. The user is also provided an option to
request assistance by creating a case using
the feedback link if the user chooses to do so.
Error Code: XXCSS_CM - 500048
Error Information
Steps for Resolution
Description:
An Install Site must be selected.
1. Select at least one site.
2. Select ‘Move All Products from
Selected Site(s) to Another Contract’ in
the ‘Action’ drop down.
3. Click the ‘GO’ button.
4. Validate again to remove the error.
5. If error is not resolved, contact Cisco
Staff for assistance.
Cause:
The purpose of this validation is to ensure that
at least one site is selected from the Contract
Summary Details page before the user selects
the ‘Move All Products from Selected Site(s) to
Another Contract’ action.
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500049
Error Information
Steps for Resolution
Description:
Target Site submitted is not available for the
service level on the Contract.
1. Select another target site from the list
of eligible target sites.
2. You can also add a new site by clicking
the ‘Add a New Site’ button.
3. Validate again to remove the error.
4. If error is not resolved, contact Cisco
Staff for assistance.
Cause:
The purpose of this validation is to let the user
know that the service level is not supported at
the ‘Target Site’ where the products are being
moved to.
Related Error Codes
N/A
Error Code: XXCSS_CM - 900050
Error Information
Steps for Resolution
Description:
The move will be validated and processed
offline. You will receive an email message
once the move is processed. Request ID is:
<Request ID number>.
Cause:
This is an informational message to let the user
know that the move request has been
submitted successfully.
1. No action is required.
2. You can monitor the status of the
request using the ‘Request ID’ in the
message by navigating to the ‘Request
Status’ page from the ‘General’ tab.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500051
Error Information
Steps for Resolution
Description:
No products have been selected.
1. Select at least one major product.
2. Select the move action from the Line
Items screen.
3. Click the ‘GO’ button.
4. Validate again to remove the error.
5. If error is not resolved, contact Cisco
Staff for assistance.
Cause:
This is an informational message to let the user
know that no products have been selected from
the lines items screen for the move.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500052
Error Information
Steps for Resolution
Description:
Minor Line Item(s) cannot be selected without
the Major Line.
1. Select the major line items that the
minor lines are associated with.
2. Select the move action from the Line
Items screen.
3. Click the ‘GO’ button.
4. Validate again to remove the error.
5. If error is not resolved, contact Cisco
Staff for assistance.
Cause:
The purpose of the message is to let the user
know that only major line items can be selected
for performing a move action in the line items
screen.
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500053
Error Information
Steps for Resolution
Description:
An Install Site must be selected.
1. Select at least one site.
2. Select the ‘Move All Products from
Selected Site(s) to Another Contract’
action.
3. Click the ‘GO’ button.
4. Validate again to remove the error.
5. If error is not resolved, contact Cisco
Staff for assistance.
Cause:
The purpose of this validation is to ensure that
at least one site is selected from the Contract
Summary Details page before the user selects
the ‘Move All Products from Selected Site(s) to
Another Contract’ action.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500054
Error Information
Steps for Resolution
Description:
No contracts found.
1. Select a contract for which eligible
target contracts exist in the system
2. Validate again to remove the error.
3. If error is not resolved, contact Cisco
Staff for assistance.
Cause:
This is an informational message to let the user
know that no eligible contract/s could be found
in the database to merge the selected contract
with.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500055
Error Information
Steps for Resolution
Description:
Must select at least one contract.
Cause:
The purpose of this message is to let the user
know that at least one contract must be
selected on the Contract Manager page before
selecting the ‘Download Contract List’ action.
1. Ensure that at least one contract is
selected.
2. Select the ‘Download Contract List’
action.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500056
Error Information
Steps for Resolution
1. Select the ‘Send Email To’ option to
download the contract information
instead of the ‘Save Now’ option since
the size threshold was exceeded.
Description:
The email option must be selected since the
size threshold has been exceeded.
Cause:
The purpose of the message is to let the user
know that the file size limit has been exceeded
for the ‘Save Now’ option and only the ‘Email’
option can be used to download contract
information.
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500057
Error Information
Steps for Resolution
Description:
Your report will be emailed to you. Request ID
is: <Request ID number>.
Cause:
This is an informational message to let the user
know that the download request has been
submitted successfully and the report will be
emailed after the process is completed in the
background.
1. No action is required.
2. You can monitor the status of the
request using the ‘Request ID’ in the
message by navigating to the ‘Request
Status’ page from the ‘General’ tab.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500058
Error Information
Steps for Resolution
Description:
Please select an Installed-At Site to download.
1. Select at least one site.
2. Select the ‘Download Selected Site(s)’
action.
3. Click the ‘GO” button.
4. Validate again to remove the error.
5. If error is not resolved, contact Cisco
Staff for assistance.
Cause:
The purpose of this validation is to ensure that
at least one site is selected from the Contract
Summary Details page before the user selects
the ‘Download Selected Site(s)’ action.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500059
Error Information
Steps for Resolution
Description:
Must select at least one contract.
1. Ensure that at least one contract is
selected before selecting the ‘Extend
Service Coverage’ action.
2. After selecting a contract, select
‘Extend Service Coverage’ from the
‘Action’ drop down.
Cause:
The purpose of this message is to let the user
know that at least one contract must be
selected on the Contract Manager page before
selecting the ‘Extend Service Coverage’ action.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500060
Error Information
Steps for Resolution
Description:
Only Contracts with 'Active', 'Overdue',
'Signed', or 'QA Hold' status are eligible for
Extended Service Coverage. Uncheck
ineligible contracts and select the action again.
1. Select a contract that is in entitled
status.
2. After selecting a contract, select
‘Extend Service Coverage’ from the
‘Action’ drop down.
Cause:
The purpose of this validation is to ensure that
only contracts in an entitled (Active, Overdue,
Signed, QA Hold) status are eligible for
extending service coverage.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500061
Error Information
Steps for Resolution
Description:
Must select at least one Major Line Item.
1. Select at least one major line item on
the Line Items screen.
2. After selecting a major line item, select
‘Extend Service Coverage’ from the
‘Action’ drop down.
Cause:
The purpose of the message is to let the user
know that at least one major line item needs to
be selected for performing the ‘Extend Service
Coverage’ action in the Line Items screen.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500062
Error Information
Steps for Resolution
Description:
Minor Line Item(s) cannot be selected without
the Major Line.
Cause:
The purpose of the message is to let the user
know that only major line items can be selected
for performing the ‘Extend Service Coverage’
action in the Line Items screen.
1. Select the major line items that the
minors are associated with.
2. After selecting the major line items,
select ‘Extend Service Coverage’ from
the ‘Action’ drop down.
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500063
Error Information
Steps for Resolution
Description:
Only Contracts with 'Active', 'Overdue',
'Signed', or 'QA Hold' status are eligible for
Extended Service Coverage.
1. Select a contract that is in entitled
status.
2. Select the lines for which you want to
extend service coverage.
3. After selecting the line items, select
‘Extend Service Coverage’ from the
‘Action’ drop down.
Cause:
The purpose of this validation is to ensure that
only contracts in an entitled (Active, Overdue,
Signed, QA Hold) status are eligible for
extending service coverage.
This error is caused by attempting to select
lines for Extending Service Coverage from the
Line Items screen that do not belong to a
contract in ‘entitled’ status.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500064
Error Information
Steps for Resolution
Description:
At least 1 Site and/or 1 Product ID must be
selected.
Cause:
This is an informational message to the user in
the Global Actions screen when the user
selects the ‘Extend Service Coverage’ action
without selecting at least one product or site.
1. Select at least one product and/or site
using the selector tools.
2. After selecting the product and/or site,
select ‘Extend Service Coverage’ from
the ‘Action’ drop down.
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500065
Error Information
Steps for Resolution
Description:
The selected products were not found on the
selected sites.
Cause:
This is an informational message to the user in
the Global Actions screen when the user
selects sites and products where the products
selected are not the sites selected.
1. Ensure that the products selected are
on the sites selected.
2. After selecting the verified products,
select ‘Extend Service Coverage’ from
the ‘Action’ drop down.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500066
Error Information
Steps for Resolution
Description:
Enter at least 4 characters for the field which
failed this check.
Cause:
The purpose of this message is to inform the
user at least four characters must precede the
wildcard character (‘%’) when using a wildcard
in Contracts Advanced Search. For example,
when using a wildcard for contract number, the
user must enter at least the first four digits of
the contract number, such as ‘1234%’.
1. To avoid this error, enter at least four
characters preceding the wildcard in
Contracts Advanced Search.
Related Error Codes
N/A
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Error Code: XXCSS_CM - 500067
Error Information
Steps for Resolution
Description:
A wildcard cannot be used in conjunction with
comma separated list.
Cause:
The purpose of this message is to inform the
user that wildcards (the ‘%’ character) are not
allowed when using a comma separated list
when performing a Contracts Advanced
Search.
1. To avoid this error, do not use the
wildcard character when using a
comma separated list in Contracts
Advanced Search.
Related Error Codes
N/A
This error is caused by entering a wildcard
character (‘%’) in a comma separated list
Contracts Advanced Search. Certain fields
allow wildcards or comma separated lists, but
not both at the same time. For example, in the
Contract Number field, you may enter “1234%’
(all contract numbers starting with ‘1234’) or
‘12345678, 87654321’ (just those two
contracts), but not ‘1234%, 87654321’.
Error Code: XXCSS_CM - 500069
Error Information
Steps for Resolution
Description:
Bill To or Contract Number must be entered.
Cause:
The purpose of this validation is to ensure that
a primary search criterion was entered when a
secondary search criterion is used in Contracts
Advanced Search.
1. To avoid this error, specify search
criteria for either Bill To Address or
Contract Number.
Related Error Codes
N/A
Several of the fields in Contracts Advanced
Search must be used in conjunction with either
a Bill To Address or a Contract Number. They
may not be used independently. These
dependent fields are called secondary fields.
This error is caused by attempting to conduct a
search with information in one of the secondary
fields without specifying a Bill To Address or
Contract Number.
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Error Code: XXCSS_CM - 500070
Error Information
Steps for Resolution
Description:
Bill To or Install Site or Contract Number must
be entered.
Cause:
The purpose of this validation is to ensure that
a primary search criterion was entered when a
secondary search criterion is used in Contracts
Advanced Search.
1. To avoid this error, specify search
criteria for either Bill To Address, Install
Site Address or Contract Number.
Related Error Codes
N/A
Several of the fields in Contracts Advanced
Search must be used in conjunction with either
a Bill To Address, and Install Site Address or a
Contract Number. They may not be used
independently. These dependent fields are
called secondary fields. This error is caused
by attempting to conduct a search with
information in one of the secondary fields
without specifying a Bill To Address, and Install
Site Address or Contract Number.
Error Code: XXCSS_CM - 500071
Error Information
Steps for Resolution
Description:
No records found for the given search criteria.
Please modify and resubmit your search.
1. Change the search criteria.
2. Click on the ‘Search’ button.
Related Error Codes
Cause:
This is an informational message to inform the
user that no records matched the search
criteria in the database.
N/A
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Error Code: XXCSS_CM- 500072
Error Information
Steps for Resolution
Description:
An Install Site must be selected.
Cause:
The purpose of this validation is to ensure that
at least one site is selected from the Contract
Summary Details page before the user selects
the ‘Add Products to Selected Site(s)’ action.
1. Select at least one site.
2. Select the ‘Add Products to Selected
Site(s)’.
3. Click on the ‘GO’ button.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500073
Error Information
Steps for Resolution
Description:
Only 1 Install Site can be selected.
Cause:
The purpose of this validation is to ensure that
only one site is selected from the Contract
Summary Details page before the user selects
the ‘Add Products to Selected Site(s)’ action.
1. Select only one site.
2. Select the ‘Add Products to Selected
Site(s)’.
3. Click on the ‘GO’ button.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500074
Error Information
Steps for Resolution
Description:
Only Contracts with 'Active', 'Overdue',
'Signed', or 'QA Hold' status are eligible for Add
Products.
1. Select a contract that is in entitled
status to add products to.
2. Select the ‘Add Products to Selected
Site(s)’.
3. Click on the ‘GO’ button.
Cause:
The purpose of this validation is to ensure that
only contracts in an entitled (Active, Overdue,
Signed, QA Hold) status are eligible for adding
products.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500075
Error Information
Steps for Resolution
Description:
Shell Contracts are not eligible for Add
Products.
1. Select a contract that is not a shell
contract.
2. Select the ‘Add Products to Selected
Site(s)’.
3. Click on the ‘GO’ button.
Cause:
The purpose of this validation is to let the user
know that a shell contract is not eligible for
adding products to.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500076
Error Information
Steps for Resolution
Description:
No search value has been entered.
Cause:
The purpose of this validation is to ensure the
user enters at least one PO, SO or Serial
number in the ‘Add Products to Contract' popup window.
1. Enter at least one PO or SO or Serial
number value.
2. Click on the ‘Search’ button.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500077
Error Information
Steps for Resolution
Description:
Reduce number of search values for the given
criteria (SO, PO or SN).
1. Ensure that not more than 5 POs or 5
SOs or 25 serial numbers are entered
for the search in the ‘Add Products to
Contract’ pop-up window.
2. Run the search again after decreasing
the number of search values.
Cause:
The purpose of this validation is to ensure that
not more than 5 POs or 5 SOs or 25 serial
numbers are entered for the search in the ‘Add
Products to Contract’ pop-up window.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500078
Error Information
Steps for Resolution
Description:
The email is invalid. Please enter an email in
the correct format.
Cause:
The purpose of this validation is to ensure that
a valid email address is entered in the email
box. This error is caused when the user enters
an invalid email address.
1. Ensure that the email address entered
is valid.
2. Run the search again after entering a
valid email address.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM- 500079
Error Information
Steps for Resolution
Description:
The cc: address is invalid. Please enter an
address in the correct format.
1. Ensure that the email address entered
in the ‘:cc’ box is valid.
2. Run the search again after entering a
valid email address.
Cause:
The purpose of this validation is to ensure that
a valid email address is entered in the ‘:cc’ box.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500080
Error Information
Steps for Resolution
Description:
Invalid date format. Please enter date value in
the format &DATE_FORMAT.
1. Enter a ‘date’ value in the ‘date’ box
that is in the format specified in the
message.
Cause:
The purpose of this validation is to ensure that
the date entered in the ‘date’ box is in the
required format.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500081
Error Information
Steps for Resolution
Description:
Only 1 product number can be selected at a
time for this task. Please select 1 major
product number and try again.
Cause:
The purpose of this validation is to let the user
know that only one product can be selected in
the Line Items screen to perform the ‘Add
Minor Product to Major Product’ action.
1. Ensure that only one major item is
selected on the Line Items screen.
2. Select ‘Add Minor Product to Major
Product’ in the ‘Action’ drop down.
3. Click the ‘GO’ button.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500082
Error Information
Steps for Resolution
Description:
Only contracts with 'Active', 'Overdue', 'Signed'
or 'QA Hold' status are eligible for Add Minor
Product to Major Product.
Cause:
This error occurs when the ‘Add Minor Product
to Major Product’ action is selected in the Line
Items screen for a contract that is not in an
“entitled” status (Active, Overdue, Signed, QA
Hold).
1. Select a contract that is in an entitled
status (Active, Overdue, Signed, QA
Hold).
2. Select ‘Add Minor Product to Major
Product’ in the ‘Action’ drop down.
3. Click the ‘GO’ button.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500083
Error Information
Steps for Resolution
1. Click the ‘Save’ button after making
any changes to the ‘notes’ or ‘labels’
fields.
Description:
No changes to apply.
Cause:
This error occurs when the user clicks on the
‘Save’ button in either the ‘Sites Details’ pop-up
window or the Line Items page without making
any changes to the ‘notes’ or ‘labels’ fields.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500084
Error Information
Steps for Resolution
Description:
Request failed to update the Co-Term Date.
Please contact the support team.
Cause:
This error occurs when the system is not able
to complete the ‘Edit co-term date’ function
successfully.
1. You will need to contact the support
team.
2. Open a case from the CSCC Toolkit.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_CM - 500092
Error Information
Steps for Resolution
Description:
You must be registered to at least one contract
before using this feature. Please contact
CSCC support.
1. Open a support case using the link in
the message to request registration of
the first contract.
Related Error Codes
Cause:
The purpose of this validation is to let the user
know that they have to be registered for at
least one contract before they can use the
‘Register Contracts’ feature to register for
additional contracts.
N/A
Error Code: XXCSS_CM - 500096
Error Information
Steps for Resolution
1. Select a site or sites from the ‘Contract
Summary Details’ page
2. Select ‘Extend Service Coverage’ from
the ‘Action’ drop down.
3. Click the ‘GO’ button.
Description:
Must select at least one site.
Cause:
The purpose of this validation is to let the user
know that a site was not selected on the
‘Contract Summary Details’ page before
selecting the ‘Extend Service Coverage’ action.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500097
Error Information
Steps for Resolution
Description:
A wildcard cannot be used in a free form text
box.
Cause:
This error occurs when the user enters a
special character (e.g. *, %) in any of the ‘free
form’ search parameters in the Advanced
Search screen and clicks on the ‘Search’
button.
1. Remove the special character/s from
the ‘free form’ search parameters.
2. Click the ‘Search’ button to perform the
search again.
Related Error Codes
N/A
Error Code: XXCSS_CM – 500098
Error Information
Steps for Resolution
1. Verify the dates entered in the ‘Add
Products to Contract’ search pop-up
screen.
2. Since both the ‘Start Date’ and ‘End
Date’ are required, entered the missing
date.
3. Click the ‘Search’ button to perform the
search again.
Description:
You must select both a start date and an end
date.
Cause:
The purpose of this validation is to let the user
know that both the ‘Start date’ and ‘End date’ is
required in the ‘Add Products to Contract’
search pop-up screen.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500099
Error Information
Steps for Resolution
1. Verify the dates entered in the ‘Add
Products to Contract’ search pop-up
screen.
2. Change the date values to the required
format by using the calendar tool to
select dates.
3. Click the ‘Search’ button to perform the
search again.
Description:
The date(s) you entered are not in the proper
format. Please correct the format or select a
date from the calendar.
Cause:
This error occurs when either the date value
entered in the ‘Start date’ or the ‘End date’
fields in the ‘Add Products to Contract’ search
pop-up screen are not in the required format.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500100
Error Information
Steps for Resolution
1. Set the filter in the ‘Filters’ section.
2. Click on the ‘Set Filters’ button.
Description:
Please enter filter values and click “Set Filter”
to retrieve contract(s).
Related Error Codes
Cause:
The purpose of this validation is to let the user
know that a filter will need to be set to retrieve
the contracts that the user would like to
manage.
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500101
Error Information
Steps for Resolution
Description:
Please input date in format MM-DD.
Cause:
This error occurs when the date entered for the
new co-term date in the ‘Edit co-term date’
pop-up window is not in the required format or
is incomplete.
1. Enter the co-term date in the correct
format (MM-DD).
2. Click on the ‘Submit’ button.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500103
Error Information
Steps for Resolution
Description:
Email format is invalid. Please enter an email in
a valid format.
Cause:
This error occurs when the email address
entered is not in the valid format.
1. Enter an email address that is in a valid
format.
2. Click on the ‘Send Request’ button.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500105
Error Information
Steps for Resolution
Description:
Some of the products selected cannot be
added. Please de-select the products and resubmit again.
1. Unselect the products that should not
be added.
2. Click on the ‘Submit’ button.
Related Error Codes
Cause:
The purpose of this validation is to let the user
know that some of the products that have been
selected to be added to the contract have not
passed system validations and therefore
cannot be added by the system.
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500106
Error Information
Description:
Your move request has been submitted with
id#xxxxxx. An email will be sent upon
completion to email address xyz@xyz.com.
Please note the following response guidelines.
Typical response time for requests up to 1000
lines is 4 business hours. Typical response
time for requests greater than 1000 lines is 8
hours.
Steps for Resolution
1. No action is required.
Related Error Codes
N/A
Cause:
The purpose of this validation is to let the user
know that the move request has been
submitted successfully and expected response
times based on the number of lines on the
contract.
Error Code: XXCSS_CM - 500107
Error Information
Steps for Resolution
Description:
Cannot add a site to the contract which
belongs to a different Parent company.
1. The user can choose to create a new
site or select a different site that
belongs to a parent company that
exists on the contract.
2. Validate again to remove the error.
3. If error is not resolved, contact Cisco
Staff for assistance.
Cause:
This error occurs when the user selects an
existing site from the address tool and attempts
to add it to a contract that belongs to another
parent company.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM – 500108
Error Information
Steps for Resolution
Description:
Target contract does not meet eligibility
requirements; please enter an eligible contract
number.
1. Provide another target contract that
has GUs that match the source
contract.
2. Validate again to remove the error.
3. If error is not resolved, contact Cisco
Staff for assistance.
Cause:
The purpose of this validation is to let the user
know that the contract number entered for
moving the products to has sites that belong to
multiple GUs (Global Ultimates) and the move
cannot be processed to that contract.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500109
Error Information
Steps for Resolution
Description:
Invalid email address format.
Cause:
The purpose of this validation is to let the user
know that email address entered in the email
field is not a valid format.
1. Change the email address to a valid
format.
2. Click the ‘Submit’ button.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500110
Error Information
Steps for Resolution
Description:
Contract is not eligible for download (Shell
Contract).
1. Select a contract that is not a shell
contract.
2. Validate again to remove the error.
3. If error is not resolved, contact Cisco
Staff for assistance.
Cause:
The purpose of this validation is to let the user
know that the contract selected for download is
not eligible to be downloaded.
Related Error Codes
N/A
Error Code: XXCSS_CM – 500111
Error Information
Steps for Resolution
Description:
An unexpected error has occurred. For
assistance regarding this message, please
navigate to our Feedback page to submit a
support assistance request. Error: (appended
error message).
Cause:
The purpose of this message is to inform the
user that an unexpected system error has
prevented the successful completion of his or
her action.
1. Unexpected errors are difficult to
prevent or remedy.
2. Use the Feedback link to submit a
support assistance request to ensure
that the support organization is aware
of the problem.
Related Error Codes
N/A
The error can be caused by a number of
different conditions. The appended error
message may provide further information as to
the nature of the problem, such as a database
error or other type of system problem.
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500112
Error Information
Steps for Resolution
Description:
An unexpected error has occurred. For
assistance regarding this message, please
navigate to our Feedback page to submit a
support assistance request. Error:
&MESSAGE.
Cause:
The purpose of this message is to let the user
know that a system related error has occurred.
1. Unexpected errors are difficult to
prevent or remedy.
2. Use the Feedback link to submit a
support assistance request to ensure
that the support organization is aware
of the problem.
Related Error Codes
N/A
The error can be caused by a number of
different conditions. The appended error
message may provide further information as to
the nature of the problem, such as a database
error or other type of system problem.
Error Code: XXCSS_CM - 500500
Error Information
Steps for Resolution
Description:
Must select at list one contract.
Cause:
The purpose of this validation is to ensure that
at least one contract is selected before
performing the ‘Grant/Revoke Quote Only
Access’ action.
1. Select at least one contract.
2. Select the ‘Grant/Revoke Quote Only
Access’ action.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CM - 500501
Error Information
Steps for Resolution
Description:
You cannot select more than 10 contracts at a
time when performing this action.
Cause:
The purpose of this validation is to ensure that
less than 10 contracts are selected before
performing the ‘Grant/Revoke Quote Only
Access’ action.
1. Ensure that less than 10 contracts are
selected.
2. Select the ‘Grant/Revoke Quote Only
Access’ action.
Related Error Codes
N/A
Error Code: XXCSS_CM - 500502
Error Information
Steps for Resolution
Description:
You have selected sites. Quote only access
applies to the entire contract, not specific sites.
Cause:
The purpose of this validation is to let the user
know that sites cannot be selected to perform
the ‘Grant/Revoke Quote Only Access’ action.
1. Select at least one contract from the
Contract Summary Details screen.
2. Select the ‘Grant/Revoke Quote Only
Access’ action.
Related Error Codes
N/A
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Cisco Service Contract Center
Asset Management Errors
Error Code: XXCSS_SCM_AM - 850000
Error Information
Steps for Resolution
Description:
The selected line is not a Major line.
Cause:
This validation is to assure that the Major Line
selected for Add Minor to Major functionality is
actually a Major Line. This error is caused by
the selection of a Minor Line as identified in the
Product Profile Lookup Table.
1. Please select a Major line to conduct
Asset Management.
2. Select a line that is a major line item.
Related Error Codes
N/A
Error Code: XXCSS_SCM_AM - 850004
Error Information
Steps for Resolution
Description:
This line cannot be added as a Minor Line. It
has a price impact on the contract.
Cause:
This validation is to check if adding the Minor
Line to the Major Line has a $ Service Sales
revenue impact. The system is not able to
handle $ revenue impacts at this time.
1. Please select another Minor Line or
have the Add Minor to Major action
executed manually.
2. To create a case, contact CSCC
support.
Related Error Codes
N/A
This error occurs if the Major Line has service
applied to it. Per Business Rules, Minor Line
Add requires Minor Line match of Major Line
service level.
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Cisco Service Contract Center
Error Code: XXCSS_SCM_AM - 850012
Error Information
Steps for Resolution
Description:
Serial Number should not be NULL.
Cause:
To check that user has entered a SN when
they select the Radio Button next to SN. User
selected the SN Radio Button but did not enter
a SN in the value field.
1. Please enter a valid Serial Number.
2. Select the Radio Button next to Serial
Number and enter the Serial Number in
the value field.
Related Error Codes
N/A
Error Code: XXCSS_SCM_AM - 850014
Error Information
Steps for Resolution
Description:
Sales Order Number should not be NULL.
1. Please enter a valid Sales Order
Number.
2. Select the Radio Button next to Sales
Order Number and enter the Sales
Order Number in the value field.
Cause:
To check that user has entered a SO # when
they select the Radio Button next to SO. User
selected the SO Radio Button but did not enter
a Sales Order Number in the value field.
Related Error Codes
N/A
Error Code: XXCSS_SCM_AM - 850016
Error Information
Steps for Resolution
Description:
Purchase Order Number should not be NULL.
1. Please enter a valid Purchase Order
Number.
2. Select the Radio Button next to
Purchase Order Number and enter the
Purchase Order Number in the value
field.
Cause:
To check that user has entered PO # when
they select the Radio Button next to PO.
User selected the PO Radio Button but did not
enter a Purchase Order Number in the value
field.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_SCM_AM - 850018
Error Information
Steps for Resolution
Description:
The Minor Line you are selecting to add is
already a covered serialized item. S/N XXX is
already covered on Contract XXX.
Cause:
Check that the Minor Line selected is an
uncovered serialized item. User selected a
covered Minor Line from the SARA search
results display. The system currently doesn’t
handle covered Minor Lines because they are
normally $ Service Sales revenue impacting
changes.
1. Please check the Coverage Flag and
select a Minor Line that is not covered.
2. Select another line in the list which is
uncovered.
3. Otherwise, please contact CSCC
support to execute the action manually.
Related Error Codes
N/A
Error Code: XXCSS_SCM_AM - 850020
Error Information
Steps for Resolution
Description:
Selected Major Line is not in Active status.
1. Please select another Major Line which
is Active.
2. If you feel the Major Line should be in
the Active state, contact CSCC
support.
Cause:
This validation is to assure that Minor Line is
not being attached to scrapped or inactive
Major Line. Major Line status in IB is shown
NOT to be Active.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_SCM_AM_INTERNAL_ERROR
Error Information
Steps for Resolution
Description:
Major lines can only have a maximum of 50
Minor Lines attached. The Major line you
have selected has exceeded this limit.
1. Contact CSCC support and request
removal of the Sterilized items which
are no longer installed.
Related Error Codes
Cause:
This validation is to make sure that the Major
Line doesn’t exceed the maximum allowed
Minor Lines attached to it in IB. Physically,
more than 50 Minor Line items can not fit in
any Cisco Chassis. In this case, 50
Serialized/Non-Serialized Minor Lines are
already attached to the Major Line in IB.
N/A
Error Code: XXCSS_SCM_AM - 850024
Error Information
Steps for Resolution
Description:
The serialized item selected is not a Minor
Line.
Cause:
This validation is to assure that the item
selected is actually a Minor Line per the
Product Profile Lookup Table.
1. Please select a Minor Line to proceed.
2. Verify that the minor line selected is
serialized.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_SCM_AM - 850025
Error Information
Steps for Resolution
Description:
SCDC Product Profile does not recognize the
item you have selected.
1. Please select another Minor line item
to proceed with this action.
2. You will have to return to the product
selector and pick another item name to
proceed.
3. Request support assistance using the
open a case link at the top of the page
to add this minor line manually to the
major line.
Cause:
Product Name has to be recognized by the
product profile in order to proceed with the
Asset Management process.
Product Profile table does not recognize the
item that was selected from the Product
selector. This error is caused by the product
profile set up.
Related Error Codes
N/A
Error Code: XXCSS_SCM_AM - 850028
Error Information
Steps for Resolution
Description:
An unexpected error has occurred. For
assistance regarding this message, please
navigate to our Feedback page to submit a
support assistance request. Error: (appended
error message).
Cause:
The purpose of this message is to inform the
user that an unexpected system error has
prevented the successful completion of his or
her action.
1. There is little you can do to prevent or
remedy the error.
2. You can use the Feedback link to
submit a support assistance request to
ensure that the support organization is
aware of the problem.
Related Error Codes
N/A
The error can be caused by a number of
different conditions. The appended error
message may provide further information as to
the nature of the problem, such as a database
error or other type of system problem.
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Cisco Service Contract Center
Error Code: XXCSS_SCM_AM - 850029
Error Information
Steps for Resolution
Description:
The Major Line Selected has expired.
1. Please select another Major Line from
the search results which is in the Active
state.
Cause:
Checks that the Major Line is in the Active
state.
This error occurs when a user selected a Major
Line from the SARA search results display
which is NOT in the Active state.
Related Error Codes
N/A
Error Code: XXCSS_SCM_AM_850035
Error Information
Steps for Resolution
Description:
CSCC User not found in CIBER.
1. Please open a case to create User-ID
in CIBER using OnRamp.
2. Otherwise, request support assistance
using the feedback link at the top of the
page.
Cause:
A user must have an account in CIBER to be
able to process an asset management request.
Users with a CSCC account may not
necessarily have a CIBER account.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: SCSPM1001
Error Information
Steps for Resolution
Description:
Product not eligible for Service Level(s) <SL>.
Minor will be added to the Installed Base only.
Cause:
This validation ensures that the uncovered
minor line selected to be added to the covered
major line is eligible to be added to the service
level on the contract(s) on which the major is
covered. For example, this validation will
prevent the users from adding a minor line with
the Item Type ‘Software’ to a Chassis on a
contract.
1. Please select another Minor Line from
the search results which is eligible to
be added to the service level on the
contract(s) on which the selected major
line is covered.
2. If you not select another Minor Line
and proceed with the transaction, the
selected Minor Line will be added to
the Installed Base configuration only.
Related Error Codes
N/A
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Cisco Service Contract Center
Contract Upload Manager Errors
Error Code: XXCSS_SCM_SPD_INVALID
Error Number: 300001
Error Information
Steps for Resolution
Description:
A required instance number or serial number is
missing.
1. Check the uploaded spreadsheet and
ensure all columns are correctly
populated.
2. Make corrections to the spreadsheet
as needed.
3. Re-upload the populated spreadsheet.
Cause:
The appropriate data was not entered in all
required columns on spreadsheet.
Related Error Codes
N/A
Error Code: XXCSS_SCM_SERIAL_NUM_INVALID
Error Code: 300003
Error Information
Steps for Resolution
Description:
The serial number provided is invalid.
1. Verify that a serial number was
provided in the upload spreadsheet.
2. If the serial number field was left blank,
the SN is invalid or the SN has been
decommissioned, make the necessary
corrections in the spreadsheet.
3. Re-upload the populated spreadsheet
with the correct SN data.
Cause:
All provided serial numbers (SN) should be
valid according to Cisco business rules.
The following SN restrictions apply:
1.) The SN field should not be null
2.) The SN should be in the correct format
3.) The SN should not be scrapped or
decommissioned.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_SCM_ACCESS_CHECK_FAILED
Error Code: 300004
Error Information
Steps for Resolution
Description:
User does not have access to the source
and/or target products provided.
Cause:
Partners and customers are able to perform
mass configuration management for covered
items only if they have access to both the
source and target contracts associated to the
product involved. If the item is uncovered,
standard CSCC access rules will apply to
determine if the user has access to the
product.
1. Modify the product serial number and
resubmit the spreadsheet.
2. If you believe that you should have
access to the source or target contract
associated to the product, open a case
with the Service Support Center (SSC).
Related Error Codes
N/A
Error Code: XXCSS_SCM_INS_NOTFOUND
Error Code: 300002
Error Information
Steps for Resolution
Description:
Instance Number not found.
Cause:
A provided Serial Number, Product Item Name
and/or Instance number must match an
existing Install Base record.
1. Ensure that the instance number and
serial number combination is valid.
2. Resubmit the spreadsheet.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_SCM_LATEST_INSTALL
Error Code: 300006
Error Information
Steps for Resolution
Description:
Product must be in Latest Installed status in
Install Base
1. Confirm that the product details
provided in the spreadsheet were
entered correctly.
2. Modify the spreadsheet as needed and
re-upload.
3. If you are unable to complete the move
after verifying that you are providing
the right product data, open a case
with Customer Service (CS).
Cause:
This error occurs when you are attempting to
link a product that is in an inactive status.
Related Error Codes
N/A
Error Code: XXCSS_SCM_CONFIGURATION_FAILED
Error Code: 300007
Error Information
Steps for Resolution
Description:
Number of cards on target major exceeds 50.
1. The current target chassis (major line)
that you are trying to move a product to
already contains the maximum number
of minor lines (50).
2. Open case with Customer Service if
you need to configure more than 50
minor lines to the target chassis (major
line).
Cause:
Per Cisco business rules, the maximum
number of minor line items per major line is 50.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_SCM_PRICE_VALFAIL
Error Code: 300008
Error Information
Steps for Resolution
Description:
Only the non price impacting moves will be
allowed.
1. Confirm that you are attempting to
move the correct product by checking
the upload spreadsheet.
2. Modify and resubmit the spreadsheet
as necessary.
3. If it is determined that you need to
move a product to another
configuration that will result in a price
impacting change, you must re-quote
the service and submit an order for the
contract change(s) to take effect.
4. Contact Customer Service (CS) if
assistance is required.
Cause:
The current move you are attempting will result
in a price impacting change to your current
service contract and therefore is not permitted.
Related Error Codes
N/A
Error Code: XXCSS_SCM_SERVICE_LVL_CHECK
Error Code: 300014
Error Information
Steps for Resolution
Description:
The Source and Target Contract must have the
same service level.
1. Verify that the source and target
contract are currently covered by the
same service level.
2. Modify the spreadsheet as necessary
and resubmit.
3. Contact Customer Service (CS) if
assistance is required.
Cause:
The Service Level should be the same for the
contracts associated to both the major and the
minor lines for the system to successfully
process the move.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_SCM_CURRENCY_INVALID
Error Code: 300015
Error Information
Steps for Resolution
Description:
The currency of the source and target contracts
don't match
1. Contact Customer Service (CS) for
assistance.
Related Error Codes
Cause:
The Currency Code of the Source and Target
Contract must be the same for the system to
process the move.
N/A
Error Code: XXCSS_SCM_INVALID_PRODUCTGU
Error Code: 300009
Error Information
Steps for Resolution
Description:
The products selected for the move do not
have the same Global Ultimate (GU) ID.
Cause:
All products that are to be configured together
must have the same Installed-at Customer GU
(Global Ultimate) ID. This ensures that the
products are actually owned by the same
parent company and prevents data integrity
issues with customer contracts.
1. Contact Customer Service for
assistance.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_SCM_BILL_TO_CHECK
Error Code: 300016
Error Information
Steps for Resolution
Description:
The Source and Target Contract Bill to ID
numbers are not associated with the same
Global Ultimate (GU) ID.
Cause:
All products that are to be configured together
must be associated to the same Partner Global
Ultimate (GU) ID. This ensures that products
can only be configured to contracts that are
associated to a single Partner organization.
1. Contact Customer Service (CS) for
assistance.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_SCM_IB_RECORD_CHECK
Error Code: 300011
Error Information
Steps for Resolution
Description:
Minor doesn't belong to a Major or it is not a
Standalone.
1. Confirm the data you have provided in
the spreadsheet and modify the
product information as needed.
2. Re-upload the spreadsheet.
3. Contact Customer Service if assistance
is required.
Cause:
The item being moved/delinked should cannot
be configured to the selected major line
Related Error Codes
N/A
Error Code: XXCSS_SCM_SAM_CHECK
Error Code: 300012
Error Information
Steps for Resolution
Description:
Service is not available at target site.
Cause:
This validation is to be performed to ensure
that Service is available at the Target Site. If
Service is NOT available at the given site, then
this message will appear to ensure that the
service contracts accurately reflect the service
Cisco is able to provide at a given customer
location.
1. Verify that service is available for the
target site.
2. If you believe you are receiving this
message in error, contact Customer
Service (CS) for assistance.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_SCM_STATUS_CHECK
Error Code: 300013
Error Information
Description:
Source and/or Target Contract is/are not in
Active or Active equivalent status
Cause:
Both the Source Contract and Target Contract
must be in Active, Overdue, or Signed status to
successfully process a move.
Steps for Resolution
Check the status of the product or target
contract. The contract should be in ‘Active’,
‘signed’ or ‘Overdue’ status.
If you believe you are receiving this message in
error, contact Customer Service (CS) for
assistance.
Related Error Codes
N/A
Error Code: XXCSS_SCM_MIN_BLG_MAJ
Error Code: 300017
Error Information
Steps for Resolution
Description:
Minor is not currently linked to a source major
in Cisco’s Install Base (IB) records.
1. Ensure the minor is linked to a source
major.
2. If you believe you are receiving this
message in error, contact Customer
Service (CS) for assistance.
Cause:
This validation will be performed to check if the
minor is linked to a source major line in Cisco’s
IB records.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_SCM_SERVICE_ELIGIBILITY
Error Code: 300010
Error Information
Steps for Resolution
Description:
Product not eligible for Service Level
Cause:
A Service Eligibility check is applied for all
products. This ensures that the service
associated to the product is a valid Cisco
service offering. Due to the nature of Cisco’s
wide product and service offerings, not all
product and service combinations are valid.
1. Confirm the correct data was provided
in the spreadsheet.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
N/A
Error Code: 000
Error Information
Steps for Resolution
Description:
The system cannot verify the validity of input
data at this time.
1. Please open a support case for
assistance.
Related Error Codes
Cause:
Cisco Service Contract Center (CSCC) is
unable to retrieve the necessary information.
N/A
Error Code: 1002
Error Information
Steps for Resolution
Description:
The system cannot verify the validity of input
Bill To ID at this time
Cause:
Cisco Service Contract Center (CSCC) is
unable to retrieve the necessary information for
the specified Bill To ID.
1. Please provide a valid Bill To ID
2. If necessary, contact Customer
Service (CS) for assistance.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: 1022
Error Information
Steps for Resolution
Description:
Child (Minor) lines cannot be processed.
Cause:
The Serial Number, Product Item Name and/or
Instance number should not be a minor line.
Moving only the minor product and not the
major associated with it is not allowed as it will
break the configuration in Install Base.
1. Enter the entire configuration or a
standalone and re-upload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
N/A
Error Code: 1031
Error Information
Steps for Resolution
Description:
The Installed-At Site ID associated to this line
does not belong to the end customer parent
company on the Target Contract.
Cause:
The installed-At Site ID associated to this line
does not belong to the end customer parent
company on the Target Contract.
1. Provide an install site that belongs to
the target contract's parent company.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
N/A
Error Code: 1034
Error Information
Description:
The source contract(s) provided is SOS,
SOS4 or SOSNT.
Cause:
The source contract is in the move exclusion
list.
Steps for Resolution
1. Choose a contract(s) that is eligible
and re-upload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
1262
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Cisco Service Contract Center
Error Code: 1041
Error Information
Steps for Resolution
Description:
The Source contract(s) and the target
contract(s) must have the same currency code.
1. Select a source contract(s) and a
target contract(s) with the same
currency code and re-upload the
template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The Currency Code of the Source and Target
Contract must be the same for the system to
process the move.
Related Error Codes
N/A
Error Code: 1073
Error Information
Steps for Resolution
Description:
The Serial Number/PAK Number/Item Name
combination is not covered on the contract.
1. Enter a valid Serial Number/PAK
Number/Item Name combination and
re-upload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The serial number, product item name and/or
instance number must match an existing Install
Base record.
Related Error Codes
N/A
Error Code: 1074
Error Information
Description:
The Instance Number ‘XXX’, Item Name ‘XXX’
and Contract ‘XXX’ combination is not valid.
Cause:
The Instance Number, Item name and source
contract number combination does not exist in
Steps for Resolution
1. Select a valid item, instance and
source contract(s) combination and reupload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
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Cisco Service Contract Center
the Install Base.
N/A
Error Code: 1082
Error Information
Steps for Resolution
Description:
Either the Serial Number / PAK number and
instance number combination does not exist
OR the Instance is not active, as per our
records.
Cause:
Either the Serial Number/PAK Number and
Item Name Combination cannot be found or
the instance is not the latest instance id in the
Installed Base.
1. Please enter a valid combination of
Serial Number/PAK number and
Instance number OR provide valid
product details and re-upload the
transaction.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
N/A
Error Code: 1086
Error Information
Steps for Resolution
Description:
Invalid Item Instance
1. Enter a valid item instance number and
re-upload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
You entered an instance number that is not
valid or is missing.
Related Error Codes
N/A
Error Code: 1100
Error Information
Description:
The service level(s) in the source contract or
the service level(s) in the target contract (s) is
SOS, SOS4 or SOSNT.
Cause:
The service level of the source contract is in
the move exclusion list.
Steps for Resolution
1. Ensure that the service level(s) in the
source contract(s) and the target
contract(s)'s service level (s) are
eligible and re-upload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
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Cisco Service Contract Center
N/A
Error Code: 1103
Error Information
Steps for Resolution
Description:
The source Install Site does not have any
active products that can be moved.
1. Provide Source Install Site which has
active Products and re-upload the
transaction.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
There are no covered products located at the
Source Install Site LOCATION.
Related Error Codes
N/A
Error Code: 1115
Error Information
Steps for Resolution
Description:
No valid Products exist in the site provided.
1. Provide a contract with a site that has
valid products and re-upload the
template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
There are no covered product lines under the
source service level available for Move
transactions.
Related Error Codes
N/A
Error Code: 1121
Error Information
Description:
The source contract (s) and the target
contract(s) must be different.
Cause:
The source contract number is the same as the
Steps for Resolution
1. Ensure selected source contract(s) and
target contract(s) are different and reupload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
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Cisco Service Contract Center
Related Error Codes
target contract number.
N/A
Error Code: 1122
Error Information
Steps for Resolution
Description:
The Source Site(s) and the Target Site(s) must
be different.
1. Ensure that Source Site(s) and
Target Site(s) are different and reupload the transaction
2. If necessary, contact Customer
Service (CS) for assistance.
Cause:
You must enter a different source and target
site to perform transactions.
Related Error Codes
N/A
Error Code: 1132
Error Information
Steps for Resolution
Description:
The install site selected is not valid.
1. Provide a valid install site and reupload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The source/target site id is an unknown site.
Transactions with unknown install sites are not
processed.
Related Error Codes
N/A
Error Code: 1138
Error Information
Description:
Either the Source or Target Contract does not
have any active service level.
Cause:
There should be active service levels on the
Source and Target contracts.
Steps for Resolution
1. Provide a contract(s) that has
active service levels and re-upload
the transaction
2. If necessary, contact Customer
Service (CS) for assistance.
Related Error Codes
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Cisco Service Contract Center
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: 1153
Error Information
Steps for Resolution
Description:
The site chosen is On-Hold/Inactive.
1. Provide a valid site and re-upload the
template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
You are attempting to move products to a site
that is On-Hold. Create or choose a valid site
when performing this transaction.
Related Error Codes
N/A
Error Code: 1156
Error Information
Steps for Resolution
Description:
The Source contract(s)’s site price list and the
target contract(s)'s site price list are different.
1. Select a price list for the source
contract's site and a price list for the
target contract's site that match.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The price list at the site of the source contract
and the price list at the site of the target
contract should be the same.
Related Error Codes
N/A
Error Code: 1162
Error Information
Steps for Resolution
Description:
Item's instance number, serial number and
service level combination on the contract(s) is
invalid.
1. Select a valid Instance Number, Serial
Number and Service Level combination
on the contract(s) and re-upload the
template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The instance number, serial number and
service level combination is not found in the
Install Base.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: 1171
Error Information
Steps for Resolution
Description:
The service level you selected is not available
at the given site.
Cause:
This validation is to be performed to ensure
that Service is available at the Target Site. If
Service is NOT available at the given site, then
this message will appear to ensure that the
service contracts accurately reflect the service
Cisco is able to provide at a given customer
location.
1. Choose Service level (s) that are
available at the specified site and reupload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
N/A
Error Code: 1176
Error Information
Steps for Resolution
Description:
A Serial Number/PAK Number OR Instance
Number must be entered.
Cause:
You did not enter the Serial Number/PAK
Number or instance number on the input
template. At least one (Serial Number/PAK
Number or instance number) is required.
1. Enter a Serial Number/PAK Number
OR an Instance Number and re-upload
the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
N/A
Error Code: 1182
Error Information
Steps for Resolution
Description:
The CSPP partner is not eligible to transact the
specified service in this country/region.
1. Choose a country or region where the
CSPP Partner is eligible to transact the
specified service and re-upload the
template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
A Partner who is enrolled in the Cisco Services
Partner Program (CSPP) must be eligible to do
transactions within a certain country or region.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: 1183
Error Information
Steps for Resolution
Description:
The source install-site id is not in a valid status
1. Provide a valid install-site location for
the source contract(s) and re-upload
the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The install-site location of the source
contract(s) is not valid.
Related Error Codes
N/A
Error Code: 1187
Error Information
Steps for Resolution
Description:
The source contract's service level(s) and the
target contract's service level(s) are not
Multiple Service Level (MSL) compatible to
exist in the given target contract number.
1. Choose a target contract that has a
service level(s) that is compatible with
the source contract's service level(s);
or select a source contract with a
service level(s) that is compatible with
the target contract's service level and
re-upload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
If the service levels on the source and target
contracts are different, they must be
considered compatible according to the
Multiple Service Level rules to exist on the
same contract.
Related Error Codes
N/A
Error Code: 1188
Error Information
Description:
The Source contract(s) is a Shell contract or
Advanced Service Type. A Shell Contract is an
umbrella contract used to link the multiple
service contracts which are covered under the
same Advanced Service-Subscription
Steps for Resolution
1. Ensure the source contract(s) selected
is not the Shell Contract(s) and reupload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
Cause:
The source contract is a shell contract or
Advanced Service type.
1265
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Cisco Service Contract Center
Error Code: 1189
Error Information
Steps for Resolution
Description:
The source contract(s)'s install site location is
not valid.
1. Provide a valid install site location for
both the source contract and the target
contract and re-upload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The source contract number that was entered
and the source site id that was entered are not
a valid combination.
Related Error Codes
N/A
Error Code: 1191
Error Information
Steps for Resolution
Description:
Source contract must be in 'Active' or 'Signed'
or ‘Overdue’ status
1. Provide a source contract(s) with
status 'Active' or 'Signed' or 'Overdue'
and re-upload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The input source contract is not in Active,
Signed or Overdue status.
Related Error Codes
N/A
Error Code: 1192
Error Information
Steps for Resolution
Description:
The Source Site ‘XXX’ does not exist.
1. Please provide a valid Source
Site(s).
2. If necessary, contact Customer
Service (CS) for assistance.
Cause:
The Source Site ID is either not valid or does
not exist.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: 1196
Error Information
Steps for Resolution
Description:
The source contract(s)'s service level(s) is not
an entitled status.
1. Provide a source contract(s) with a
service level(s) in 'Active' or 'Signed' or
'Overdue' status and re-upload the
template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The service level of the source contract is not
in Active, Signed or Overdue status.
Related Error Codes
N/A
Error Code: 1197
Error Information
Steps for Resolution
Description:
The Serial Number ‘XXX’ PAK Number XXX’
and Instance Number ‘XXX’ combination is not
valid.
Cause:
The serial number/PAK Number or instance
number combination is not found in Install
Base.
1. Select a valid Serial Number/PAK
Number and Instance Number and reupload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
N/A
Error Code: 1212
Error Information
Steps for Resolution
Description:
Contract(s) does not have service level(s).
Cause:
The service level entered for the source
contract number is not covered on the source
contract number, or the service level entered
does not exist on the contract.
1. Add products to the contract(s) and reupload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: 1235
Error Information
Steps for Resolution
Description:
The target contract is not valid.
1. Provide a valid target contract number
and re-upload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The target contract number that was entered
cannot be found.
Related Error Codes
N/A
Error Code: 1236
Error Information
Steps for Resolution
Description:
The target contract is not in Entitled status.
1. Provide a target contract in 'Active' or
'Signed' or 'Overdue' Status and reupload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The target contract number that was entered is
not in Active, Signed or Overdue status.
Related Error Codes
N/A
Error Code: 1237
Error Information
Steps for Resolution
Description:
Target Site XXXX is invalid
1. Provide valid target site and re-upload
the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The target site that was entered is not valid or
the target site does not exist.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: 1239
Error Information
Steps for Resolution
Description:
The target contract(s)'s service level(s) should
be either 'Active' or 'Signed' or 'Overdue'
status.
1. Provide a target contract(s) with
service level in 'Active' or 'Signed' or
'Overdue' status and re-upload the
template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The service level on the target contract is not in
active, signed or overdue status.
Related Error Codes
N/A
Error Code: 1247
Error Information
Steps for Resolution
Description:
The Source contract(s) or Target contract(s) is
a Shell contract or Advanced Service Type.
A Shell Contract is an umbrella contract used
to link the multiple service contracts which are
covered under the same Advanced ServiceSubscription.
Cause:
The source and target contracts must have the
same parent contract (Shell Linked Contract).
1. Ensure source contract(s) and Target
contract(s) selected are not Shell
Contract(s) and re-upload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
N/A
Error Code: 1255
Error Information
Steps for Resolution
1. Please open a support case
Description:
You do not have access to the source and/or
target contracts.
Cause:
You must have access to both the source and
the target contracts to perform transactions.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: 1258
Error Information
Description:
The Source and Target Contract(s) must have
the same BILL to ID for the transaction to go
through.
Cause:
The bill-to-ID of the source contract does not
match the bill-to-ID of the target contract does
not match.
Steps for Resolution
1. Provide source contract(s) and target
contract(s) with the same bill to and reupload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
1259
1260
Error Code: 1259
Error Information
Description:
The Source and Target Contract(s) must have
the same Customer Number for the transaction
to go through.
Cause:
The Customer number of the source contract
must match the customer number of the target
contract,
Steps for Resolution
1. Provide source contract(s) and target
contract(s) with the same Customer
Number and re-upload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
1258
1260
Error Code: 1260
Error Information
Description:
The Source and Target Contract(s) must have
the same GU Id for the transaction to go
through.
Steps for Resolution
1. Provide source contract(s) and target
contract(s) with the same GU Id and
re-upload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The GU ID of the source contract and the GU
ID of the target contract do not match.
Related Error Codes
1259
1258
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Cisco Service Contract Center
Error Code: 1262
Error Information
Description:
The Target contract is SOS, SOS4 or SOSNT
Service level and is restricted to perform move
transaction.
Steps for Resolution
1. Choose a target contract(s) that is
eligible to perform the move
transaction and re-upload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Cause:
The target contract number is in the move
exclusion list.
Related Error Codes
1034
Error Code: 1263
Error Information
Description:
A Source contract Bill-to with prefix 'CIB%' is
not allowed to perform the transaction.
Cause:
You entered a source contract bill-to-ID that
starts with ‘CIB%.’
Steps for Resolution
1. Provide a source contract with no
'CIB%' prefix and re-upload the
template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
1264
Error Code: 1264
Error Information
Description:
A Target contract Bill-to with prefix 'CIB%' is
not allowed to perform the transaction.
Cause:
You entered a target contract bill-to-ID that
starts with ‘CIB%’
Steps for Resolution
1. Provide a target contract with no
'CIB%' prefix and re-upload the
template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
1263
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Cisco Service Contract Center
Error Code: 1265
Error Information
Description:
The Target contract(s) is a Shell contract or
Advanced Service Type. A Shell Contract is an
umbrella contract used to link the multiple
service contracts which are covered under the
same Advanced Service-Subscription
Steps for Resolution
1. Ensure the source contract(s) selected
is not the Shell Contract(s) and reupload the template.
2. If necessary, contact Customer Service
(CS) for assistance.
Related Error Codes
Cause:
The target contract is a shell contract or
Advanced Service type.
1188
Error Code: 1315
Error Information
Description:
We are unable to complete this transaction
based on our current Greater China Service
Contract Management Policy.
Cause:
Validation of the Source Site failed. Site ID
changes for install sites in Greater China
(China, Hong Kong, Taiwan, and Macao)
require approval.
Steps for Resolution
1. Download the instructions provided in
the Suggested Action for the Error
Message.
2. Complete the approval process steps
outlined in that document.
Related Error Codes
1316
Error Code: 1316
Error Information
Description:
We are unable to complete this transaction
based on our current Greater China Service
Contract Management Policy.
Cause:
Validation of the Target Site failed. Site ID
changes for install sites in Greater China
(China, Hong Kong, Taiwan, and Macao)
require approval.
Steps for Resolution
1. Download the instructions provided in
the Suggested Action for the Error
Message.
2. Complete the approval process steps
outlined in that document.
Related Error Codes
1315
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Partner Opportunity Management Errors
Error Code: XXCSS_OM-450010
Error Information
Steps for Resolution
Description:
You cannot create more than 30 filters. Please
modify an existing filter or delete an existing
filter and create a new one.
1. Modify or delete an existing filter to
allow for creation of a new one.
Cause:
Partner Opportunity Manager only allows a
maximum of 30 filters per user. This validation
keeps users from going over that limit.
Related Error Codes
N/A
Error Code: XXCSS_OM-450011
Error Information
Steps for Resolution
Description:
You have already submitted a request to
complete this action - please be patient while
the system processes Request <Request ID>.
1. Wait for the initial request detailed in
the error message to complete, then
attempt to perform your action again.
Related Error Codes
Cause:
Partner Opportunity Manager must gather the
line items matching your search criteria before
you can perform any actions with them. This
validation ensures that users do not submit
multiple requests to process the same search
results.
N/A
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Error Code: XXCSS_OM-450012
Error Information
Steps for Resolution
Description:
The filter you defined has returned too many
results to be viewed, quoted, or downloaded.
Please narrow your filter criteria. Alternatively,
you can set up a periodic email report for this
filter to receive the large set of data over email.
1. As stated in the error text itself, narrow
the search criteria.
2. Alternatively, set this filter up as a
periodic email to receive the results, or
download the results.
Related Error Codes
Cause:
Partner Opportunity Manager is a very powerful
tool. If your search criteria are too broad, it will
return so many results that it would be
impractical to manipulate them online. This
validation ensures that the user does not end
up timing out or watching a blank screen while
something impossible is being attempted in the
background.
N/A
Examples include trying to view, download, or
quote a huge number of records.
Error Code: XXCSS_OM-450036
Error Information
Steps for Resolution
Description:
You have elected to stop receiving emails after
a designated number of occurences, but
haven't entered a number of occurences. To
continue, please specify a number of
occurences after which you will stop getting
emails.
Cause:
This error reminds users to end date their email
preferences. This will halt the emails after a
certain number are sent out.
1. Either enter a number of occurrences
to end after or select a different end
date option, like “No End Date” or “End
on”.
Related Error Codes
N/A
User has selected "End Date After X .
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Error Code: XXCSS_OM-450037
Error Information
Steps for Resolution
Description:
Please enter a number of occurrences that is
less than or equal to 365.
Cause:
This validation is preventing users from setting
up an illogical filter. Daily filters can only repeat
up to 365 days in one year.
1. Either enter a number of daily
occurrences fewer than 365, or pick an
end date option other than “End after X
Occurrences”.
Related Error Codes
N/A
Error Code: XXCSS_OM-450053
Error Information
Steps for Resolution
Description:
Please enter a valid CCO User ID.
1. Enter a valid, external CCO User ID or
use the CCO User ID selector, which
returns only valid, external CCO User
IDs.
Cause:
If the user enters an invalid CCO User ID.
Related Error Codes
N/A
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Error Code: XXCSS_OM-450057
Error Information
Steps for Resolution
Description:
The amount of data you are trying to download
is too large to fit in a single spreadsheet.
1. Either narrow your search criteria or
set this up as a periodic email report.
2. Please use the following steps to
receive the report in parts by email:
a. Click ‘Partner Opportunity
Manager’ from the
Opportunities tab.
b. In the ‘Saved Opportunity Filter
Sets’ table, choose a filter set
by clicking the radio button.
c. Choose the ‘Email Report’
option in the ‘Action’ drop
down list box.
d. Click the ‘GO’ button.
Cause:
Partner Opportunity Manager sends users
downloaded files in Comma Separated Value
Format. When opening in excel, there is a limit
of 65,536 lines beyond which you will not see
the data
Related Error Codes
N/A
Error Code: XXCSS_OM-450058
Error Information
Steps for Resolution
Description:
The amount of data you are trying to view is
too large to display online. Please create a
custom filter set to view, download, and quote
specific items within your overall set of expiring
items.
Cause:
This validation prevents the user from pulling
up so much data that the line items screen
becomes unresponsive. This can happen when
users have an unusual number of contracts
associated with their CCO profile or are trying
to view a huge number of records in Line Items
and Pricing UI.
1. This is a great opportunity to create a
custom filter and target specific line
items to view, renew, or download.
2. The more specific you can be in the
filter, the more your results will be
relevant and actionable.
Related Error Codes
N/A
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Error Code: XXCSS_OM-450060
Error Information
Steps for Resolution
Description:
You do not have appropriate permissions to do
this operation – Please contact the Service
Support Center for more information.
Cause:
To prevent users from performing actions they
are not entitled to perform based on the role
they have been given in the system.
1. If this is a valid action for your job
function, contact the Service Support
Center to see if additional roles or a
different role would be appropriate.
Related Error Codes
N/A
Error Code: XXCSS_OM-450064
Error Information
Steps for Resolution
Description:
Your request to download data has been
submitted and is being processed. Please wait
while the relevant data is assembled. Please
leave this window open until your data
download is complete.
1. This is an information message. No
action is required.
Related Error Codes
N/A
Cause:
This is an informational message explaining
that the application needs a moment to
assemble the data for download. When you
make a request to download, the data must be
assembled and formatted appropriately before
it can be transmitted to your computer for
display as a Comma Separated Value file.
The window must be left open to allow the
application to send the report to your computer.
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Error Code: XXCSS_OM-450069
Error Information
Steps for Resolution
Description:
There are no results to be displayed for the
search criteria. Please change the selection
and resubmit the query.
1. As suggested, change the filter criteria
outlined in the Opportunity Filters page
to be more inclusive.
Related Error Codes
Cause:
This is telling the user that they have asked to
quote or download a filter that has returned no
results.
N/A
Error Code: XXCSS_OM-450070
Error Information
Steps for Resolution
Description:
A system error has occurred: Please contact
the Service Support Center for assistance.
Cause:
This message alerts the user that a serious
backend exception has occurred. It is
recommended that the user halt further activity
within Partner Opportunity Manager and click
the “Open a Case” link to inform the Service
Support Center of this issue. Column
Customizations have not been defined for the
user.
1. This is a serious issue that requires
intervention at a systematic level.
2. Please open a case with support using
the ‘Open a Case’ link.
Related Error Codes
N/A
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Error Code: XXCSS_OM-450071
Error Information
Steps for Resolution
Description:
A system error has occurred: Please contact
the Service Support Center for assistance.
Cause:
This message alerts the user that a serious
backend exception has occurred. It is
recommended that the user halt further activity
within Partner Opportunity Manager and click
the “Open a Case” link to inform the Service
Support Center of this issue.
1. This is a serious issue that requires
intervention at a systematic level.
2. Please open a case with support using
the ‘Open a Case’ link.
Related Error Codes
N/A
User Preference Date Format has not been
defined for the User &USER_NAME.
Error Code: XXCSS_OM-450072
Error Information
Steps for Resolution
Description:
A system error has occurred: Please contact
the Service Support Center for assistance.
Cause:
This message alerts the user that a serious
backend exception has occurred. It is
recommended that the user halt further activity
within Partner Opportunity Manager and click
the “Open a Case” link to inform the Service
Support Center of this issue.
1. This is a serious issue that requires
intervention at a systematic level.
2. Please open a case with support using
the ‘Open a Case’ link.
Related Error Codes
N/A
This error occurs from being unable to create
an Offline Request for the Filter Set.
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Error Code: XXCSS_OM-450073
Error Information
Steps for Resolution
Description:
A system error has occurred: Please contact
the Service Support Center for assistance.
Cause:
This message alerts the user that a serious
backend exception has occurred. It is
recommended that the user halt further activity
within Partner Opportunity Manager and click
the “Open a Case” link to inform the Service
Support Center of this issue.
1. This is a serious issue that requires
intervention at a systematic level.
2. Please open a case with support using
the ‘Open a Case’ link.
Related Error Codes
N/A
This error occurs from being unable to submit
an Offline Request for the Filter Set.
Error Code: XXCSS_OM-450074
Error Information
Steps for Resolution
Description:
A system error has occurred: Please contact
the Service Support Center for assistance
(SQL Code: &CODE , Error Message:
&ERRORMESSAGE).
1. This is a serious issue that requires
intervention at a systematic level.
2. Please open a case with support using
the ‘Open a Case’ link.
Related Error Codes
Cause:
This message alerts the user that a serious
backend exception has occurred. It is
recommended that the user halt further activity
within Partner Opportunity Manager and click
the “Open a Case” link to inform the Service
Support Center of this issue.
N/A
An unexpected error occurred in the query with
sqlcode: &CODE and error message:
&ERROR_MESSAGE.
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Error Code: XXCSS_OM-450075
Error Information
Steps for Resolution
Description:
A system error has occurred: Please contact
the Service Support Center for assistance.
Cause:
This message alerts the user that a serious
backend exception has occurred. It is
recommended that the user halt further activity
within Partner Opportunity Manager and click
the “Open a Case” link to inform the Service
Support Center of this issue.
1. This is a serious issue that requires
intervention at a systematic level.
2. Please open a case with support using
the ‘Open a Case’ link.
Related Error Codes
N/A
This error occurred because the Maximum
Excel / Minimum Download Threshold is not
defined.
Error Code: XXCSS_OM-450076
Error Information
Steps for Resolution
Description:
A system error has occurred: Please contact
the Service Support Center for assistance.
Cause:
This message alerts the user that a serious
backend exception has occurred. It is
recommended that the user halt further activity
within Partner Opportunity Manager and click
the “Open a Case” link to inform the Service
Support Center of this issue.
1. This is a serious issue that requires
intervention at a systematic level.
2. Please open a case with support using
the ‘Open a Case’ link.
Related Error Codes
N/A
This error occurred because the Invalid User
preference Date Format is defined for the user.
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Error Code: XXCSS_OM-450077
Error Information
Steps for Resolution
Description:
A system error has occurred: Please contact
the Service Support Center for assistance.
Cause:
This message alerts the user that a serious
backend exception has occurred. It is
recommended that the user halt further activity
within Partner Opportunity Manager and click
the “Open a Case” link to inform the Service
Support Center of this issue.
1. This is a serious issue that requires
intervention at a systematic level.
2. Please open a case with support using
the ‘Open a Case’ link.
Related Error Codes
N/A
This error occurred because of an Invalid
User/Aging Bucket.
Error Code: XXCSS_OM-450078
Error Information
Steps for Resolution
Description:
A system error has occurred: Please contact
the Service Support Center for assistance.
Cause:
This message alerts the user that a serious
backend exception has occurred. It is
recommended that the user halt further activity
within Partner Opportunity Manager and click
the “Open a Case” link to inform the Service
Support Center of this issue.
1. This is a serious issue that requires
intervention at a systematic level.
2. Please open a case with support using
the ‘Open a Case’ link.
Related Error Codes
N/A
This error occurred because of an Invalid User.
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Error Code: XXCSS_OM-450079
Error Information
Steps for Resolution
Description:
A system error has occurred: Please contact
the Service Support Center for assistance.
Cause:
This message alerts the user that a serious
backend exception has occurred. It is
recommended that the user halt further activity
within Partner Opportunity Manager and click
the “Open a Case” link to inform the Service
Support Center of this issue.
1. This is a serious issue that requires
intervention at a systematic level.
2. Please open a case with support using
the ‘Open a Case’ link.
Related Error Codes
N/A
This error occurred because of an Invalid
User/Filter Set.
Error Code: XXCSS_OM-450080
Error Information
Steps for Resolution
Description:
Your requested action is being carried out
offline. Please check the status of Request
&REQUEST_ID (linked, if possible, to the
request status page) for more information.
Cause:
Partner Opportunity Manager must gather the
line items matching your search criteria before
you can perform any actions with them. This
validation ensures that users do not submit
multiple requests to process the same search
results.
1. Wait for the initial request detailed in
the error message to complete, then
attempt to perform your action again.
Related Error Codes
N/A
This error occurred because the user attempts
to view, download, or quote a filter which has
not been calculated, and which has already
had a request for calculation submitted.
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Error Code: XXCSS_POM_BUSINESS_RULE
Error Information
Steps for Resolution
Description:
You do not have appropriate permissions to do
this operation – Please contact the Service
Support Center for more information.
Cause:
To prevent users from performing actions they
are not entitled to perform based on the role
they have been given in the system. This error
occurs if a user attempts to perform an action
they are forbidden from.
1. If this is a valid action for your job
function, contact the Service Support
Center to see if additional roles or a
different role would be appropriate.
Related Error Codes
N/A
Error Code: XXCSS_POM_INV_CCO
Error Information
Steps for Resolution
1. Enter a valid CCO User ID – The user
must have access to Cisco Service
Contract Center and have a 1-Tier
Partner role.
Description:
Please enter a valid External CCO User ID.
Cause:
To ensure that our internal personnel only
proxy for valid Partner Opportunity Manager
users. This error occurs if a user enters an
invalid CCO User ID.
Related Error Codes
N/A
Error Code: XXCSS_POM_OFFLINE_REQ_EXISTS
Error Information
Steps for Resolution
Description:
An offline request was already submitted for
this action. Please wait until the request gets
completed.
1. Wait until the previous request for this
action has completed, then if
necessary re-request the action.
Related Error Codes
Cause:
User has already submitted an offline request
for the same action.
N/A
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Error Code: XXCSS_POM_FILTER_SET_MSG
Error Information
Steps for Resolution
Description:
Please minimize your resultant records by
creating a new filter set or by modifying an
existing filter set OR Please use the
‘Download to Report’ option.
1. Narrow your filter criteria to return a
more specific group of records.
2. Alternatively request this as a
download to get it in excel format.
Related Error Codes
Cause:
User is trying to fetch huge number of records
for oppty filter set.
N/A
Error Code: XXCSS_POM_DOWNLOAD_MSG
Error Information
Steps for Resolution
Description:
The system cannot do this operation since the
number of records fetched is above the
maximum limit defined for download.
1. Either narrow your search criteria or
set this up as a periodic email report.
2. Please use the following steps to
receive the report by email:
a. Click ‘Partner Opportunity
Manager’ from the
Opportunities tab.
b. In Saved Opportunity Filter Set
table, choose an opportunity
filter set record by clicking the
radio button.
c. Choose the Email Report
option in the ‘Action’ drop
down list box.
d. Click the ‘GO’ button.
e. In Email Report, specify your
periodic settings and save the
record.
Cause:
User is trying to download huge number of
records for oppty filter set.
Related Error Codes
N/A
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Error Code: XXCSS_POM_AGING_LINES_MSG
Error Information
Steps for Resolution
Description:
The system cannot do this operation since the
number of records fetched is above the
maximum limit defined for download. Please
minimize your resultant records by creating a
new filter set.
Cause:
User is trying to download huge number of
records for Aging Buckets in Line Items and
Pricing View UI.
1. Create a specific filter so that you can
get fewer than 50,000 results.
2. Add more filters for a more specific
search.
Related Error Codes
N/A
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Cross Functional Errors
Error Code: XXCSS_CT-650001
Error Information
Steps for Resolution
Description:
Number of rows matching the selection criteria
exceeds maximum number of rows that can be
displayed. Only first {250} are displayed.
Please narrow down the selection and submit
the query.
1. Please narrow down the selection.
2. Resubmit the search or query.
Related Error Codes
N/A
Cause:
For performance reasons, only the first 250
results are retrieved for a search.
Error Code: XXCSS_CT-650002
Error Information
Steps for Resolution
Description:
There are no results to be displayed for the
search criteria. Please change the selection
and submit the query.
Cause:
This error occurs if a search criteria does not
return any results.
1. Please change the selection.
2. Resubmit the search or query.
Related Error Codes
N/A
Error Code: XXCSS_CT-650003
Error Information
Steps for Resolution
Description:
An unexpected error occurred in the query.
Please open a case.
1. Open a case for support to analyze the
root cause of the error.
Related Error Codes
Cause:
This error occurred because of an unexpected
error.
N/A
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Error Code: XXCSS_CT-650004
Error Information
Steps for Resolution
Description:
Invalid date format. Please enter date value in
the format &DATE_FORMAT.
1. Please enter date value in the format
specified.
Related Error Codes
Cause:
Dates need to be entered in the format defined
in the User Preferences.
N/A
Error Code: XXCSS_CT-650005
Error Information
Steps for Resolution
Description:
The email is invalid. Please enter an email in
the correct format.
1. Please enter an email in the correct
format.
Related Error Codes
Cause:
An email address is entered in an incorrect
format
N/A
Error Code: XXCSS_CT-650006
Error Information
Steps for Resolution
Description:
Please enter Bill To Name or Bill To ID.
Cause:
Either the Bill To Name or Bill To ID is a
required filter in the Bill To Selector.
1. Enter a Bill To Name or Bill To ID.
2. Resubmit the search.
Related Error Codes
N/A
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Error Code: XXCSS_CT-650007
Error Information
Steps for Resolution
Description:
Minimum 3 characters are required for
searching the Bill To Name. Please modify and
resubmit your search.
1. Please enter at least 3 characters for
the Bill To Name.
2. Resubmit the search.
Related Error Codes
Cause:
This error occurs if the Bill To Name entered is
less than 3 characters.
N/A
Error Code: XXCSS_CT-650008
Error Information
Steps for Resolution
Description:
Maximum characters allowed for searching Bill
To Name is limited to 40 characters. Please
modify and resubmit your search.
1. Please enter a Bill To Name that is less
than 40 characters.
2. Resubmit the search.
Related Error Codes
Cause:
This error occurs if the Bill To Name entered is
more than 40 characters.
N/A
Error Code: XXCSS_CT-650009
Error Information
Steps for Resolution
Description:
Please select Bill To(s) from the results section
and then click on Select Bill To(s) button.
Cause:
This error occurs if one or more results have to
be selected before clicking the ‘Select Bill
To(s)’ button.
1. Select Bill To(s) from the results
section.
2. Click the ‘Select Bill To(s)’ button.
Related Error Codes
N/A
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Error Code: XXCSS_CT-650010
Error Information
Steps for Resolution
Description:
Please enter Contract Number or Bill To
ID/Name.
Cause:
This error occurs if either the Contract Number
or Bill To ID/Name is a required filter in the
Contract Selector and not entered as a search
filter.
1. Please enter a Contract Number or Bill
To ID/Name.
2. Resubmit the search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650011
Error Information
Steps for Resolution
Description:
Please enter both FROM and TO Earliest
Begin Dates.
Cause:
‘To : Earliest Begin Date’ is a required filter in
the Contract Selector if the ‘From : Earliest
Begin Date’ filter is entered.
1. Please enter both FROM and TO
Earliest Begin Dates.
2. Resubmit the search.
Related Error Codes
N/A
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Error Code: XXCSS_CT-650012
Error Information
Steps for Resolution
Description:
Please enter both FROM and TO Earliest End
Dates.
Cause:
‘To : Earliest End Date’ is a required filter in the
Contract Selector if the ‘From : Earliest End
Date’ filter is entered.
1. Please enter both FROM and TO
Earliest End Dates.
2. Resubmit the search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650013
Error Information
Steps for Resolution
Description:
Please enter both FROM and TO Earliest
Modified Dates.
Cause:
‘To : Earliest Modified Date’ is a required filter
in the Contract Selector if the ‘From : Earliest
Modified Date’ filter is entered.
1. Please enter both FROM and TO
Earliest Modified Dates.
2. Resubmit the search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650014
Error Information
Steps for Resolution
Description:
Please select Contract(s) from the results
section and then click on Select Contract(s)
button.
1. Select one or more contract(s) from the
results section.
2. Click on the Select Contract(s) button.
Related Error Codes
Cause:
One or more results have to be selected before
clicking the ‘Select Contract(s)’ button.
N/A
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Error Code: XXCSS_CT-650015
Error Information
Steps for Resolution
Description:
Please enter Installed-At Site Name or
Installed-At Site ID.
Cause:
Either Installed-At Site Name or Installed-At
Site ID is a required filter in the Install Site
Selector and have not been entered as search
filters.
1. Enter either an Installed-At Site Name
or Installed-At Site ID.
2. Resubmit the search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650016
Error Information
Steps for Resolution
Description:
Please select Country.
1. Please select a Country from the list of
countries.
2. Resubmit the search.
Cause:
Country is a required filter in the Install Site
Selector and has not been selected.
Related Error Codes
N/A
Error Code: XXCSS_CT-650017
Error Information
Steps for Resolution
Description:
Please select State.
Cause:
State is a required filter in the Install Site
Selector and has not been selected as a
search filter.
1. Please select a State from the list of
states.
2. Resubmit the search.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650018
Error Information
Steps for Resolution
Description:
Please enter City.
Cause:
City is a required filter in the Install Site
Selector and has not been selected as a
search filter.
1. Please enter a City in the search filters.
2. Resubmit the search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650019
Error Information
Steps for Resolution
Description:
Please select Site(s) from the results section
and then click on Select Site(s) button.
Cause:
One or more results have to be selected before
clicking the ‘Select Site(s)’ button.
1. Select one or more Site(s) from the
results section.
2. Click on the Select Site(s) button.
Related Error Codes
N/A
Error Code: XXCSS_CT-650020
Error Information
Steps for Resolution
Description:
Please enter Customer Name.
Cause:
Customer Name is a required filter in the
Customer Selector and has not been entered
as a search filter.
1. Please enter a Customer Name in the
search filters.
2. Resubmit the search.
Related Error Codes
N/A
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Error Code: XXCSS_CT-650021
Error Information
Steps for Resolution
Description:
Minimum 3 characters are required for
searching the Customer Name. Please modify
and resubmit your search.
1. Please enter at least 3 characters for
the Customer Name.
2. Resubmit the search.
Related Error Codes
Cause:
If the Customer Name entered is less than 3
characters.
N/A
Error Code: XXCSS_CT-650022
Error Information
Steps for Resolution
Description:
Maximum characters allowed for searching
Customer Name is limited to 40 characters.
Please modify and resubmit your search.
1. Please enter a Customer Name that is
less than 40 characters.
2. Resubmit the search.
Related Error Codes
Cause:
If the Customer Name entered is more than 40
characters.
N/A
Error Code: XXCSS_CT-650023
Error Information
Steps for Resolution
Description:
Please select Customer(s) from the results
section and then click on Select Customer(s)
button.
1. Select one or more Customer(s) from
the results section.
2. Click the ‘Select Customer(s)’ button.
Related Error Codes
Cause:
One or more results have to be selected before
clicking the ‘Select Customer(s)’ button.
N/A
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Error Code: XXCSS_CT-650024
Error Information
Steps for Resolution
Description:
Please enter Sales Region Name.
Cause:
Sales Region Name is a required filter in the
Sales Region Selector and has not been
entered as a search filter.
1. Please enter a Sales Region Name.
2. Resubmit the search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650025
Error Information
Steps for Resolution
Description:
Please select Super Theater.
Cause:
Super Theater is a required filter in the Sales
Region Selector and has not been entered as a
search filter.
1. Please select a Super Theater from the
list of values.
2. Resubmit the search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650026
Error Information
Steps for Resolution
Description:
Please select Theater.
Cause:
Theater is a required filter in the Sales Region
Selector and has not been entered as a search
filter.
1. Please select a Theater from the list of
values.
2. Resubmit the search.
Related Error Codes
N/A
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Error Code: XXCSS_CT-650027
Error Information
Steps for Resolution
Description:
Please select Consolidation.
Cause:
Consolidation is a required filter in the Sales
Region Selector and has not been entered as a
search filter.
1. Please select a Consolidation from the
list of values.
2. Resubmit the search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650028
Error Information
Steps for Resolution
Description:
Please select Area.
Cause:
Area is a required filter in the Sales Region
Selector and has not been entered as a search
filter.
1. Please select an Area from the list of
values.
2. Resubmit the search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650029
Error Information
Steps for Resolution
Description:
Please select Sales Region(s) from the results
section and then click on Select Sales
Region(s) button.
1. Select one or more Sales Region(s)
from the results section.
2. Click the ‘Select Sales Region(s)’
button.
Cause:
One or more results have to be selected before
clicking the ‘Select Sales Region(s)’ button.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650030
Error Information
Steps for Resolution
Description:
Please enter Service Level Code or Full or
Partial Description or Service Program.
Cause:
Either Service Level Code or Description or
Service Program is a required filter in the
Service Level Selector and have not been
entered in the search filter section.
1. Please enter a Service Level Code or
Full or Partial Description or Service
Program.
2. Resubmit the search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650031
Error Information
Steps for Resolution
Description:
Minimum 2 characters are required for
searching the Service Level Code. Please
modify and resubmit your search.
1. Please enter at least 2 characters for
the Service Level Code.
2. Resubmit the search.
Related Error Codes
Cause:
If the Service Level Code entered in the
Service Level Selector filter is less than 2
characters.
N/A
Error Code: XXCSS_CT-650032
Error Information
Steps for Resolution
Description:
Maximum characters allowed for searching
Service Level Code is limited to 40 characters.
Please modify and resubmit your search.
1. Please enter a Service Level Code that
is less than 40 characters.
2. Resubmit the search.
Related Error Codes
Cause:
If the Service Level Code entered in the
Service Level Selector filter is more than 40
characters.
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650033
Error Information
Steps for Resolution
Description:
Minimum 3 characters are required for
searching the Service Level Description.
Please modify and resubmit your search.
1. Please enter at least 3 characters for
the Service Level Description.
2. Resubmit the search.
Related Error Codes
Cause:
If the Service Level Description entered in the
Service Level Selector filter is less than 3
characters.
N/A
Error Code: XXCSS_CT-650034
Error Information
Steps for Resolution
Description:
Maximum characters allowed for searching
Service Level Description is limited to 40
characters. Please modify and resubmit your
search.
1. Please enter a Service Level
Description that is less than 40
characters.
2. Resubmit the search.
Related Error Codes
Cause:
If the Service Level Description entered in the
Service Level Selector filter is more than 40
characters.
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650035
Error Information
Steps for Resolution
Description:
Please select Service Level(s) from the results
section and then click on Select Service
Level(s) button.
1. Select one or more Service Level(s)
from the results section.
2. Click the ‘Select Service Level(s)’
button.
Cause:
One or more results have to be selected before
clicking the ‘Select Service Level(s)’ button.
Related Error Codes
N/A
Error Code: XXCSS_CT-650036
Error Information
Steps for Resolution
Description:
Please enter Product Number or Product
Category or Product Family.
Cause:
Either Product Number or Product Category or
Product Family is a required filter in the
Product Selector and have not been entered in
the search filter section.
1. Please enter Product Number or
Product Category or Product Family.
2. Resubmit the search.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650037
Error Information
Steps for Resolution
Description:
Please select Product(s) from the results
section and then click on the Select Product(s)
button.
1. Select one or more Product(s) from the
results section.
2. Click the ‘Select Product(s)’ button.
Related Error Codes
Cause:
One or more results have to be selected before
clicking the ‘Select Product(s)’ button.
N/A
Error Code: XXCSS_CT-650038
Error Information
Steps for Resolution
Description:
Please enter User ID or User Name.
Cause:
Either User ID or User Name is a required filter
in the User ID Selector and have not been
entered in the search filter.
1. Please enter User ID or User Name.
2. Resubmit the search.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650039
Error Information
Steps for Resolution
Description:
Please enter Company Name.
Cause:
Company Name is a required filter in the User
ID Selector and has not been entered in the
search filter.
1. Please enter Company Name
2. Resubmit the search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650040
Error Information
Steps for Resolution
Description:
Minimum 3 characters are required for
searching the User ID/User Name. Please
modify and resubmit your search.
1. Please enter at least 3 characters for
the User ID/User Name.
2. Resubmit the search.
Related Error Codes
Cause:
If the User ID/User Name entered in the User
ID Selector filter is less than 3 characters.
N/A
Error Code: XXCSS_CT-650041
Error Information
Steps for Resolution
Description:
Maximum characters allowed for searching
User ID/User Name is limited to 100
characters. Please modify and resubmit your
search.
Cause:
If the User ID/User Name entered in the User
ID Selector filter is more than 100 characters.
1. Please enter a User ID/User Name that
is less than 100 characters.
2. Resubmit the search.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650042
Error Information
Steps for Resolution
Description:
Minimum 3 characters are required for
searching the Company Name. Please modify
and resubmit your search.
1. Please enter at least 3 characters for
the Company Name.
2. Resubmit the search.
Related Error Codes
Cause:
If the Company Name entered in the User ID
Selector filter is less than 3 characters.
N/A
Error Code: XXCSS_CT-650043
Error Information
Steps for Resolution
Description:
Maximum characters allowed for searching
Company Name is limited to 40 characters.
Please modify and resubmit your search.
1. Please enter a Company Name that is
less than 40 characters.
2. Resubmit the search.
Related Error Codes
Cause:
If the Company Name entered in the User ID
Selector filter is more than 40 characters.
N/A
Error Code: XXCSS_CT-650044
Error Information
Steps for Resolution
Description:
Please select User ID(s) from the results
section and then click on the Select User ID(s)
button.
1. Select one or more User ID(s) from the
results section.
2. Click the ‘Select User ID(s)’ button.
Related Error Codes
Cause:
One or more results have to be selected before
clicking the ‘Select User ID(s)’ button.
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650045
Error Information
Steps for Resolution
Description:
Unexpected error occurred while retrieving
&PORTLET_NAME information. Please retry. If
you continue to experience this problem, open
a case.
Cause:
An unexpected error related to integration
across modules.
1. Please retry.
2. If error continues, please open a case
and describe the error condition.
Related Error Codes
N/A
Error Code: XXCSS_CT-650046
Error Information
Steps for Resolution
Description:
There is no Output Report generated for this
request.
1. This is an informative message. No
action is required.
Related Error Codes
Cause:
An offline report may or may not have an
Output Report generated. If a user tries to
download an Output Report that does not exist
from the Request Status Page, this message
will be displayed.
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650047
Error Information
Steps for Resolution
Description:
There is no Error Report generated for this
request.
1. This is an informative message. No
action is required.
Related Error Codes
Cause:
An offline report may or may not have an Error
Report generated. If a user tries to download
an Error Report that does not exist from the
Request Status Page, this message will be
displayed.
N/A
Error Code: XXCSS_CT-650048
Error Information
Steps for Resolution
Description:
Are you sure you want to clear all fields?
Cause:
This is a warning message requesting
confirmation on user action to clear fields on a
page.
1. Click on Yes to clear all fields.
2. Click on No to cancel the action.
Related Error Codes
N/A
This message is displayed to the user when
he/she clicks on the Clear All Fields link on a
page. It is intended to get confirmation from
user before clearing all entered fields on a
page.
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Cisco Service Contract Center
Error Code: XXCSS_CT-650049
Error Information
Steps for Resolution
Description:
Request Number &REQUEST_NUMBER has
been submitted. Please check the status from
Dashboard or Request Status page.
Cause:
This is an informative message. When an
offline request is submitted, this message is
displayed to the user with the Request Number
generated for the request.
1. This is an informative message. No
action is required.
2. User can go check the status of the
request on the Request Status page or
Dashboard using the Request Number
in the message.
Related Error Codes
N/A
Error Code: XXCSS_CT-650050
Error Information
Steps for Resolution
Description:
Unexpected error occurred while retrieving
&REPORT_NAME information. Please retry. If
you continue to experience this problem, open
a case.
Cause:
An unexpected error related to integration
across modules.
1. Please retry.
2. If error continues, please open a case
and describe the error condition.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650051
Error Information
Steps for Resolution
Description:
Please select Search For.
1. Please select a value for the Search
For list of values.
2. Resubmit the search.
Cause:
User needs to select an entity to search for in
Advanced Search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650052
Error Information
Steps for Resolution
Description:
Number of saved search set exceeds
maximum allowed. Only 20 search sets can be
saved.
1. User can delete an old saved search
set in order to save this new set.
Cause:
Only 20 search sets can be saved for a user.
Related Error Codes
N/A
Error Code: XXCSS_CT-650053
Error Information
Steps for Resolution
Description:
This search set name already exists for
&ENTITY_NAME. Do you want to overwrite
your search set?
Cause:
Search Set Name is required to be unique by
search entity.
1. Select Yes to overwrite your search
set.
2. Select No to enter a different unique
search set name.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650054
Error Information
Steps for Resolution
Description:
Are you sure you want to delete the selected
saved search set(s)?
Cause:
This is a warning message to confirm the user
action of deleting saved search set(s).
1. Click Yes if you want to delete the
selected saved search set(s).
2. Click No to cancel the delete action.
Related Error Codes
N/A
Error Code: XXCSS_CT-650055
Error Information
Steps for Resolution
Description:
Unexpected error occurred while retrieving
&PORTLET_NAME information. Please retry. If
you continue to experience this problem, open
a case.
Cause:
An unexpected error related to integration
across modules.
1. Please retry.
2. If error continues, please open a case
and describe the error condition.
Related Error Codes
N/A
Error Code: XXCSS_CT-650056
Error Information
Steps for Resolution
Description:
User default filter settings already exist. Are
you sure you want to overwrite them?
Cause:
This is a warning message to confirm user
action of setting user defined filters.
1. Click Yes to overwrite the default filter
settings.
2. Click No to cancel the action.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650059
Error Information
Steps for Resolution
Description:
Wild cards are not allowed in the search.
Please modify and resubmit your search.
Cause:
Wild cards are not supported in CSCC
Searches.
1. Remove wild cards from your search
criteria.
2. Resubmit your search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650060
Error Information
Steps for Resolution
Description:
Maximum characters allowed for search is
limited to 40 characters. Please modify and
resubmit your search.
1. Please enter a search value that is less
than 40 characters.
2. Resubmit your search.
Related Error Codes
Cause:
If the search value entered in CSCC Search is
more than 40 characters.
N/A
Error Code: XXCSS_CT-650061
Error Information
Steps for Resolution
Description:
Please enter search value.
1. Please enter a value for CSCC Search.
2. Resubmit your search.
Cause:
A blank search is performed.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650062
Error Information
Steps for Resolution
Description:
Please select search category.
1. Please select a search category from
the CSCC Search list of values.
2. Resubmit your search.
Cause:
Search Category is not selected for CSCC
Search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650063
Error Information
Steps for Resolution
Description:
Please select Notes Type.
1. Please select a Notes Type from the
list of values.
2. Resubmit your search.
Cause:
Notes Type is not selected for Add Notes.
Related Error Codes
N/A
Error Code: XXCSS_CT-650064
Error Information
Steps for Resolution
Description:
Please select Note(s) to delete and then click
on Delete Note button.
1. Please select one or more Notes to
delete.
2. Click the ‘Delete Note’ button.
Cause:
One or more notes have to be selected before
clicking the ‘Delete Note’ button.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650065
Error Information
Steps for Resolution
Description:
Are you sure you want to delete the selected
Note(s)?
1. Click on Yes to delete notes.
2. Click on No to cancel the action.
Related Error Codes
Cause:
This is a warning message requesting
confirmation on user action to delete selected
notes.
N/A
Error Code: XXCSS_CT-650066
Error Information
Steps for Resolution
Description:
Unexpected error occurred while retrieving
&PORTLET_NAME information. Please retry. If
you continue to experience this problem, open
a case.
Cause:
An unexpected error related to integration
across modules.
1. Please retry.
2. If error continues, please open a case
and describe the error condition.
Related Error Codes
N/A
Error Code: XXCSS_CT-650067
Error Information
Steps for Resolution
Description:
Maximum characters allowed for searching
Contract Number is limited to 200 characters.
Please modify and resubmit your search.
1. Please enter a Contract Number value
(could be multiple comma separated
Contract Numbers) that is less than
200 characters.
2. Resubmit your search.
Cause:
If the Contract Number value entered is more
than 200 characters.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650068
Error Information
Steps for Resolution
Description:
Maximum characters allowed for searching Bill
To is limited to 200 characters. Please modify
and resubmit your search.
Cause:
If the Bill To value entered in the Contract
Selector is more than 200 characters.
1. Please enter a Bill To value (could be
multiple comma separated Bill Tos)
that is less than 200 characters.
2. Resubmit your search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650069
Error Information
Steps for Resolution
Description:
Minimum 3 characters are required for
searching the Bill-To ID. Please modify and
resubmit your search.
1. Please enter at least 3 characters for
the Bill-To ID.
2. Resubmit your search.
Related Error Codes
Cause:
If the Bill-To ID entered is less than 3
characters.
N/A
Error Code: XXCSS_CT-650070
Error Information
Steps for Resolution
Description:
Special characters are not allowed. Please
remove them and resubmit your search.
1. Remove special characters from your
search criteria.
2. Resubmit your search.
Cause:
User searches using special characters(s).
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650071
Error Information
Steps for Resolution
Description:
Minimum 3 characters are required for
searching the Product Number. Please modify
and resubmit your search.
1. Please enter at least 3 characters for
the Product Number.
2. Resubmit your search.
Related Error Codes
Cause:
If the Product Number entered is less than 3
characters.
N/A
Error Code: XXCSS_CT-650072
Error Information
Steps for Resolution
Description:
Maximum characters allowed for Notes is
limited to 4000 characters. Please modify and
then Add.
1. Please enter a Note that is less than
4000 characters.
2. Resubmit your search.
Related Error Codes
Cause:
If the Note being added is more than 4000
characters.
N/A
Error Code: XXCSS_CT-650073
Error Information
Steps for Resolution
Description:
Please enter Notes.
1. Please enter text in the Notes box.
2. Click the ‘Add Note’ button.
Cause:
A blank Note is being added.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_CT-650074
Error Information
Steps for Resolution
Description:
FROM Date is greater than TO Date. Please
modify and resubmit your search.
Cause:
User enters a FROM Date greater than TO
Date in Request Status filters.
1. Please change dates entered so that
TO Date is greater than FROM Date.
2. Resubmit your search.
Related Error Codes
N/A
Error Code: XXCSS_CT-650075
Error Information
Steps for Resolution
1. Please enter a value for ‘To : Request
Date’ in the Request Status filters.
2. Resubmit your search.
Description:
Please enter To : Request Date.
Cause:
If a ‘From : Request Date’ is entered as a filter,
‘To : Request Date’ needs to be entered as a
filter.
Related Error Codes
N/A
Error Code: XXCSS_CT-650076
Error Information
Steps for Resolution
Description:
FROM Date is greater than TO Date. Please
modify and resubmit your search.
Cause:
User enters a FROM Date greater than TO
Date in Contract Selector filters.
1. Please change dates entered so that
TO Date is greater than FROM Date.
2. Resubmit your search.
Related Error Codes
N/A
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Address Book Errors
Error Code: XXCSS_AD - 550002
Error Information
Steps for Resolution
Description:
The address you are requesting to add already
exists in your Bill To Address Book.
1. It is not necessary to take any action
as a result of this error.
Related Error Codes
Cause:
An address can only exist once in the user’s
address book.
N/A
This error is caused by attempting to add an
address to the bill to address book that already
has been added to the bill to address book.
Error Code: XXCSS_AD - 550006
Error Information
Steps for Resolution
Description:
The address you are requesting to add already
exists in your Installed-At Site Address Book.
1. It is not necessary to take any action
as a result of this error.
Related Error Codes
Cause:
An address can only exist once in the user’s
address book.
N/A
This error is caused by attempting to add an
address to the installed-at site address book
that already has been added to the installed-at
site address book.
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Error Code: XXCSS_AD - 550055
Error Information
Steps for Resolution
Description:
Please enter all fields required for address
search (those marked by a red asterisk).
1. Enter search values for all required
fields and resubmit the search.
2. While a minimal set of fields are
required, you will probably experience
better results by providing as much
information as you can when
performing a search.
Cause:
The purpose of this validation is to ensure that
a minimal set of search criteria are entered for
an address search.
This error is caused by attempting to perform
an address search without first entering in
values for all search fields marked by a red
asterisk.
Related Error Codes
N/A
Error Code: XXCSS_AD - 550056
Error Information
Steps for Resolution
Description:
Please select at least one checkbox in order to
continue.
Cause:
The purpose of this validation is to ensure that
an address is selected to add to an Address
Book.
1. Select an address by selecting the
checkbox next to it before clicking on
the Add to Address Book button.
Related Error Codes
N/A
This error is caused by clicking on the Add to
Address Book button without first selecting an
address.
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Error Code: XXCSS_AD - 550057
Error Information
Steps for Resolution
Description:
An unexpected error has occurred. For
assistance regarding this message, please
navigate to our Feedback page to submit a
support assistance request. Error: (appended
error message)
Cause:
The purpose of this message is to inform the
user that an unexpected system error has
prevented the successful completion of his or
her action.
1. There is little you can do to prevent or
remedy the error. You can use the
Feedback link to submit a support
assistance request to ensure that the
support organization is aware of the
problem.
Related Error Codes
N/A
The error can be caused by a number of
different conditions. The appended error
message may provide further information as to
the nature of the problem, such as a database
error or other type of system problem.
Error Code: XXCSS_AD - 900000
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
This error alerts to the user to a system error
that has prevented the successful search for an
address or creation of a new address.
1. CSCC users can simply wait for
several hours and try again. If you
wish to ensure that Support is aware of
the problem, you can use the
Feedback link to open a support case.
Related Error Codes
N/A
This error is caused by one or more of the
systems required for address search or create
being unavailable. The services may be
unavailable due to scheduled downtime or an
unscheduled outage.
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Error Code: XXCSS_AD - 900001
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed within the specified time period.
Please try again later or navigate to our
Feedback page to submit a support assistance
request.
1. CSCC users can simply wait for
several hours and try again. If you
wish to ensure that Support is aware of
the problem, you can use the
Feedback link to open a support case.
Related Error Codes
Cause:
This error alerts to the user to a system error
that has prevented the successful creation of a
new address.
N/A
This error is caused by some part of the
address creation process taking too long,
which in turn causes the entire process to stop.
Error Code: XXCSS_AD - 900002
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that there was an unexpected system
error when creating the address. The address
has not been created. This error may be
caused by an unscheduled system outage.
1. CSCC users can simply wait for
several hours and try again. If you
wish to ensure that Support is aware of
the problem, you can use the
Feedback link to open a support case.
Related Error Codes
N/A
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Error Code: XXCSS_AD - 900003
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that there was an unexpected system
error when creating the address. The address
has not been created. This error may be
caused by an unscheduled system outage.
1. CSCC users can simply wait for
several hours and try again. If you
wish to ensure that Support is aware of
the problem, you can use the
Feedback link to open a support case.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900004
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that there was an unexpected system
error when creating the address. The address
has not been created.
1. CSCC users can simply wait for
several hours and try again to create
the address. If you wish to ensure that
Support is aware of the problem, you
can use the Feedback link to open a
support case.
Related Error Codes
N/A
The system has encountered a technical
problem. A critical system may not be
available, or there may be one of a number of
technical errors.
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Error Code: XXCSS_AD - 900005
Error Information
Steps for Resolution
Description:
You have not provided values for all the fields
required to perform an address search. Please
ensure all required fields (marked by red
asterisks) have values and resubmit the
request.
Cause:
A set of minimum search criteria is required to
avoid long running searches that consume
significant system resources. This error is
caused by leaving one or more required fields
blank.
1. Required fields are marked by red
asterisks.
2. Ensure that all fields marked with red
asterisks have valid entries and
resubmit the search.
3. If the error persists, use the Feedback
link to log a support case.
4. Provide all the address information
when logging the case.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900006
Error Information
Steps for Resolution
Description:
One or more of the fields you have entered for
the address are invalid. Please review your
entries, correct any mistakes, and resubmit
your request.
1. Review all information entered to
ensure that it is valid.
2. If all information is valid and you still
receive the error, use the Feedback
link to open a Support case.
Cause:
The purpose of this validation is to ensure that
only valid address information is entered. This
error is typically caused by invalid information
in one or more address fields, such as “TBD”
for Address 1.
Related Error Codes
N/A
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Error Code: XXCSS_AD - 900008
Error Information
Steps for Resolution
Description:
Your search returns too many addresses.
Please add additional search criteria to reduce
the number of addresses returned and try
again.
Cause:
There are limits placed on the number of
records that can be returned by an address
search. This search exceeded that limit.
1. Update the search criteria in the
Address Management search fields.
2. Add additional criteria to your search,
such as a City, State/Province, or a
street name.
Related Error Codes
N/A
This error is caused by using search criteria
that are too general, such as only specifying
the Installed-At Site Name and the Country for
a large company with thousands of install sites.
Error Code: XXCSS_AD - 900009
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that the requested action could not be
completed due to a system error. There has
been a system error in one of the systems
required for address management.
1. CSCC users can simply wait for
several hours and try again. If you
wish to ensure that Support is aware of
the problem, you can use the
Feedback link to open a support case.
Related Error Codes
N/A
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Error Code: XXCSS_AD - 900010
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
To inform the user that the specified address
search failed due to a system error. This error
is caused by a system failure in one of the
systems required for an address search.
1. CSCC users can simply wait for
several hours and try the search again.
If you wish to ensure that Support is
aware of the problem, you can use the
Feedback link to open a support case.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900011
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that the requested action cannot be
completed due to a system error.
1. CSCC users can simply wait for
several hours and try again. If you
wish to ensure that Support is aware of
the problem, you can use the
Feedback link to open a support case.
Related Error Codes
N/A
This error can be caused by any one of several
error conditions in one of the systems required
for address management.
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Error Code: XXCSS_AD - 900012
Error Information
Steps for Resolution
Description:
You have not provided values for all the fields
required to create the address. Please ensure
all required fields (marked by red asterisks)
have values and resubmit the request.
Cause:
The purpose of this validation is to ensure that
all the information required to create the
address has been entered. Those fields
required to create an address are marked by a
red asterisk. This error can be caused by
leaving a required field blank.
1. Supply information for all required
fields.
2. If all required fields are filled in, and the
error persists, use the Feedback link to
open a support case.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900013
Error Information
Steps for Resolution
Description:
You have not provided values for all the fields
required to create the address. Please ensure
all required fields (marked by red asterisks)
have values and resubmit the request.
Cause:
The purpose of this validation is to ensure that
all the information required to create the
address has been entered. Those fields
required to create an address are marked by a
red asterisk. This error can be caused by
leaving a required field blank.
1. Supply information for all required
fields.
2. If all required fields are filled in, and the
error persists, use the Feedback link to
open a support case.
Related Error Codes
N/A
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Error Code: XXCSS_AD - 900014
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that a system error prevented the creation
of the new address. This error is caused by a
system error in one of the systems required to
create an address.
1. CSCC users can simply wait for
several hours and try again to create
the address. If you wish to ensure that
Support is aware of the problem, you
can use the Feedback link to open a
support case.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900015
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that a system error prevented the creation
of the new address. This error is caused by a
system error in one of the systems required to
create an address.
1. CSCC users can simply wait for
several hours and try again to create
the address. If you wish to ensure that
Support is aware of the problem, you
can use the Feedback link to open a
support case.
Related Error Codes
N/A
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Error Code: XXCSS_AD – 900016
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that a system error prevented the creation
of the new address. This error is caused by a
system error in one of the systems required to
create an address.
1. CSCC users can simply wait for
several hours and try again to create
the address. If you wish to ensure that
Support is aware of the problem, you
can use the Feedback link to open a
support case.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900017
Error Information
Steps for Resolution
Description:
You have not provided values for all the fields
required to create the address. Please ensure
all required fields (marked by red asterisks)
have values and resubmit the request.
Cause:
The purpose of this validation is to ensure that
all the information required to create the
address has been entered. Those fields
required to create an address are marked by a
red asterisk. This error can be caused by
leaving a required field blank.
1. Supply information for all required
fields.
2. If all required fields are filled in, and the
error persists, use the Feedback link to
open a support case.
Related Error Codes
N/A
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Error Code: XXCSS_AD - 900018
Error Information
Steps for Resolution
Description:
You may not create an address for an inactive
Customer. Please choose an active Customer.
If you believe this customer should be active,
please contact Customer Support at
datachange@cisco.com.
1. Some customer records are inactivated
because they duplicate an existing,
active, customer record.
2. In that case, re-submit the address
creation using the active customer
number.
3. If there is no active record, and you
believe the customer should be active,
contact Customer Support using the
provided email address.
Cause:
The purpose of this validation is to prevent the
creation of new addresses for customers who
are inactive, as no new transactions may be
recorded against an inactive customer.
This error is caused by selecting an inactive
customer from the installed-at site name drop
down or entering the name of an inactive
customer in the text box when creating a new
install site.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900019
Error Information
Steps for Resolution
Description:
Please create an install site for a Customer
without any holds. If you believe the Customer
is on hold in error, or still wish to create a new
install site for this Customer, please contact
Customer Support at datachange@cisco.com.
1. Some customer records are on hold
because they duplicate an existing,
active, customer record.
2. In that case, re-submit the address
creation using the active customer
number.
3. If there is no active record, and you
believe the customer should be active,
contact Customer Support using the
provided email address.
Cause:
The purpose of this validation is to prevent the
creation of new addresses for customers who
are on hold, as no new transactions may be
recorded against an on hold customer.
Related Error Codes
This error is caused by selecting an on hold
customer from the installed-at site name drop
down or entering the name of an on hold
customer in the text box when creating a new
install site.
N/A
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Error Code: XXCSS_AD - 900020
Error Information
Steps for Resolution
Description:
The address you have supplied exists but is
inactive. Please resubmit your request with an
active address. If you believe the address is
inactive in error, please contact Customer
Support at datachange@cisco.com.
Cause:
The purpose of this validation is to prevent new
uses for inactive addresses. Inactive
addresses may not be used in new
transactions.
1. Verify that the address information
used is correct.
2. If you believe the address should be
active, contact Customer Support using
the supplied email address.
Related Error Codes
N/A
The address already exists for the customer,
although not as an installed-at site, and the
address has been marked as inactive. The
inactive address may not be given the new use
of an installed-at site.
Error Code: XXCSS_AD - 900021
Error Information
Steps for Resolution
Description:
The address you have supplied exists but is on
hold. Please resubmit your request with an
active address with no holds. If you believe the
address is on hold in error, please contact
Customer Support at datachange@cisco.com.
Cause:
The purpose of this validation is to prevent new
uses for on hold addresses. On hold
addresses may not be used in new
transactions.
The address already exists for the customer,
although not as an installed-at site, and the
address has been placed on hold. The on hold
address may not be given the new use of an
installed-at site.
1. Verify that the address information
used is correct.
2. If you believe the hold should be
removed from the address, contact
Customer Support using the supplied
email address.
Related Error Codes
N/A
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Error Code: XXCSS_AD - 900022
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that a system error prevented the creation
of the new address. This error is caused by a
system error in one of the systems required to
create an address.
1. CSCC users can simply wait for
several hours and try again to create
the address.
2. If you wish to ensure that Support is
aware of the problem, you can use the
Feedback link to open a support case.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900023
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that a system error prevented successful
completion of the user’s request. This error is
caused by a system error in one of the systems
required to search for or create an address.
1. CSCC users can simply wait for
several hours and try again.
2. If you wish to ensure that Support is
aware of the problem, you can use the
Feedback link to open a support case.
Related Error Codes
N/A
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Error Code: XXCSS_AD - 900024
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that a system error prevented successful
completion of the user’s request. This error is
caused by a system error in one of the systems
required to search for or create an address.
1. CSCC users can simply wait for
several hours and try again.
2. If you wish to ensure that Support is
aware of the problem, you can use the
Feedback link to open a support case.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900025
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that a system error prevented the creation
of the new address. This error is caused by a
system error in one of the systems required to
create an address.
1. CSCC users can simply wait for
several hours and try again to create
the address.
2. If you wish to ensure that Support is
aware of the problem, you can use the
Feedback link to open a support case.
Related Error Codes
N/A
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Error Code: XXCSS_AD - 900026
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that a system error prevented the creation
of the new address. This error is caused by a
system error in one of the systems required to
create an address.
1. CSCC users can simply wait for
several hours and try again to create
the address.
2. If you wish to ensure that Support is
aware of the problem, you can use the
Feedback link to open a support case.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900027
Error Information
Steps for Resolution
Description:
The address you have supplied exists but is
inactive. Please resubmit your request with an
active address. If you believe the address is
inactive in error, please contact Customer
Support at datachange@cisco.com.
1. Verify that the address information
used is correct.
2. If you believe that the address should
be active, contact Customer Support
using the supplied email address.
Related Error Codes
Cause:
The purpose of this message is to inform the
user that the address he or she is attempting to
create already exists in the system and is
inactive.
N/A
This error is caused by the user attempting to
create an address that already exists in the
system as an installed-at site for the customer,
and is marked as inactive.
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Error Code: XXCSS_AD - 900028
Error Information
Steps for Resolution
Description:
The address you have supplied exists but is on
hold. Please resubmit your request with an
active address with no holds. If you believe the
address is on hold in error, please contact
Customer Support at datachange@cisco.com.
Cause:
The purpose of this message is to inform the
user that the address he or she is attempting to
create already exists in the system and is on
hold.
1. Verify that the address information
used is correct.
2. If you believe that the address should
not be on hold, contact Customer
Support using the supplied email
address.
Related Error Codes
N/A
This error is caused by the user attempting to
create an address that already exists in the
system as an installed-at site for the customer,
and is marked as on hold.
Error Code: XXCSS_AD - 900029
Error Information
Steps for Resolution
Description:
The customer you have specified already
exists. Please select the existing customer and
re-submit the request to create a new address
for this customer.
1. Select the existing customer from the
installed-at site drop down, and resubmit the request to create the
address.
Related Error Codes
Cause:
The purpose of this message is to inform the
user that the customer he or she is attempting
to create already exists in the system.
N/A
This error is caused by specifying a new
customer name in the text box below the
installed-at site drop down when that customer
already exists in the system.
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CSCC Error Resolution Guide
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Error Code: XXCSS_AD – 900030
Error Information
Steps for Resolution
Description:
This address already exists for this customer.
Please return to the Search screen and select
the existing address.
1. Return to the address search screen
and select the address from the search
results.
2. If the address is not present in the
search results, enter the address
information in the Search Filters
section and click on the Search For
Site button to find the address.
Cause:
The purpose of this validation is to ensure that
duplicate addresses are not created.
This error is caused by attempting to create a
new address for a customer when the specified
address already exists for the specified
customer.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900031
Error Information
Steps for Resolution
Description:
You may not create an address for an inactive
Customer. Please choose an active Customer.
If you believe this customer should be active,
please contact Customer Support at
datachange@cisco.com.
1. Some customer records are inactivated
because they duplicate an existing,
active, customer record.
2. In that case, re-submit the address
creation using the active customer
number.
3. If there is no active record, and you
believe the customer should be active,
contact Customer Support using the
provided email address.
Cause:
The purpose of this validation is to prevent the
creation of new addresses for customers who
are inactive, as no new transactions may be
recorded against an inactive customer.
This error is caused by selecting an inactive
customer from the installed-at site name drop
down or entering the name of an inactive
customer in the text box when creating a new
install site.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_AD - 900032
Error Information
Steps for Resolution
Description:
Please create an install site for a Customer
without any holds. If you believe the Customer
is on hold in error, or still wish to create a new
install site for this Customer, please contact
Customer Support at datachange@cisco.com.
1. Some customer records are on hold
because they duplicate an existing,
active, customer record.
2. In that case, re-submit the address
creation using the active customer
number.
3. If there is no active record, and you
believe the customer should be active,
contact Customer Support using the
provided email address.
Cause:
The purpose of this validation is to prevent the
creation of new addresses for customers who
are on hold, as no new transactions may be
recorded against an on hold customer.
Related Error Codes
This error is caused by selecting an on hold
customer from the installed-at site name drop
down or entering the name of an on hold
customer in the text box when creating a new
install site.
N/A
Error Code: XXCSS_AD - 900033
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that a system error prevented the address
search. This error is caused by a system error
in one of the systems required for address
search.
1. CSCC users can simply wait for
several hours and try the search again.
2. If you wish to ensure that Support is
aware of the problem, you can use the
Feedback link to open a support case.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_AD - 900034
Error Information
Steps for Resolution
Description:
The action you requested could not be
completed due to a system error. Please try
again later or navigate to our Feedback page to
submit a support assistance request.
Cause:
The purpose of this message is to inform the
user that a system error prevented the address
search. This error is caused by a system error
in one of the systems required for address
search.
1. CSCC users can simply wait for
several hours and try the search again.
2. If you wish to ensure that Support is
aware of the problem, you can use the
Feedback link to open a support case.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900035
Error Information
Steps for Resolution
Description:
You have not provided values for all the fields
required to create the address. Please ensure
all required fields (marked by red asterisks)
have values and resubmit the request.
Cause:
The purpose of this message is to ensure that
all the information required to create the
address has been entered. Those fields
required to create an address are marked by a
red asterisk.
1. Supply information for all required
fields.
2. If all required fields are filled in, and the
error persists, use the Feedback link to
open a support case.
Related Error Codes
N/A
This error can be caused by leaving a required
field blank.
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Cisco Service Contract Center
Error Code: XXCSS_AD - 900036
Error Information
Steps for Resolution
Description:
The values you have provided for the address
are not valid. Please review, correct any
invalid entries, and resubmit your request.
Cause:
The purpose of this validation is to ensure that
all address information is usable and correct.
For example, “TBD” is not a valid value for the
Address 1 field. Or, an improper combination
of address information may have been entered,
such as an invalid combination of City and
State/Province.
1. Review the information you have
entered, correct any invalid or
inconsistent information, and re-submit
the request.
2. If all required fields are filled in, and the
error persists, use the Feedback link to
open a support case.
Related Error Codes
N/A
This error is caused by entering invalid or
inconsistent information in the address fields.
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Cisco Service Contract Center
Error Code: XXCSS_AD - 900037
Error Information
Steps for Resolution
Description:
You must supply an Address 1. Please enter a
value for Address 1 and resubmit your request.
Cause:
The purpose of this validation is to ensure that
a value is supplied for Address line 1. This
error is caused by attempti6ng to create an
installed-at site without specifying an Address
line 1.
1. This error can be remedied by entering
a valid value for Address line 1.
2. If all required fields are filled in, and the
error persists, use the Feedback link to
open a support case.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900038
Error Information
Steps for Resolution
Description:
The value you supplied for Country is not
recognized. Please supply a valid value for
Country.
Cause:
The purpose of this validation is to ensure that
a valid country is used when creating or
searching for an address. This error is caused
by specifying a country that is not recognized
by the system.
1. Be sure to specify a valid country.
2. If you have done so, and the error
persists, use the Feedback link to open
a support case.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_AD - 900040
Error Information
Steps for Resolution
Description:
It is necessary to provide an Installed-At Site
Name. Please enter an Installed-At Site Name
and re-submit your request.
1. This error can be remedied by
selecting an installed-at site name from
the drop down or entering one in the
text box.
2. If you have done so, and the error
persists, use the Feedback link to open
a support case.
Cause:
All installed-at sites must be created for a
customer. The customer name and the
installed-at site name are the same.
This error is caused by attempting to create an
installed-at site without specifying an installedat site name by selecting one from the drop
down or typing one in the text box.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900041
Error Information
Steps for Resolution
Description:
You must supply a Country. Please enter a
value for Country and resubmit your request.
1. This error can be remedied by
selecting a country from the drop
down.
2. If you have done so, and the error
persists, use the Feedback link to open
a support case.
Cause:
The purpose of this validation is to ensure that
Country is specified when creating an address.
This error is caused by attempting to create an
installed-at site without specifying a country.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_AD - 900042
Error Information
Steps for Resolution
Description:
You must supply a Region. Please enter a
value for Region and resubmit your request.
1. This error can be remedied by entering
a valid value for the Region.
2. If you have done so, and the error
persists, use the Feedback link to open
a support case.
Cause:
The purpose of this validation is to ensure that
a Region value is supplied for those countries
that require Region as part of an address.
This error is caused by attempting to create an
installed-at site without specifying a Region for
countries that require Region as part of a
complete address.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900043
Error Information
Steps for Resolution
Description:
You must supply a State/Province. Please
enter a value for State/Province and resubmit
your request.
1. This error can be remedied by
selecting a State/Province from the
drop down or entering a State/Province
value if no values are available in the
drop down.
2. If you have done so, and the error
persists, use the Feedback link to open
a support case.
Cause:
The purpose of this validation is to ensure that
a State/Province value is supplied for those
countries that require State/Province as part of
an address.
This error is caused by attempting to create an
installed-at site without specifying a
State/Province for countries that require
State/Province as part of a complete address.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_AD - 900044
Error Information
Steps for Resolution
Description:
You must supply a County. Please enter a
value for County and resubmit your request.
1. This error can be remedied by entering
a valid value for the County.
2. If you have done so, and the error
persists, use the Feedback link to open
a support case.
Cause:
The purpose of this validation is to ensure that
a County value is supplied for those countries
that require County as part of an address.
This error is caused by attempting to create an
installed-at site without specifying a County for
countries that require County as part of a
complete address.
Related Error Codes
N/A
Error Code: XXCSS_AD - 900045
Error Information
Steps for Resolution
Description:
You must supply a City. Please enter a value
for City and resubmit your request.
1. This error can be remedied by entering
a valid value for the City.
2. If you have done so, and the error
persists, use the Feedback link to open
a support case.
Cause:
The purpose of this validation is to ensure that
a City value is supplied for those countries that
require City as part of an address.
This error is caused by attempti6ng to create
an installed-at site without specifying a City for
countries that require City as part of a complete
address.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_AD - 900046
Error Information
Steps for Resolution
Description:
You must supply a Postal Code. Please enter
a value for Postal Code and resubmit your
request.
Cause:
The purpose of this validation is to ensure that
a Postal Code value is supplied for those
countries that require Postal Code as part of an
address.
1. This error can be remedied by entering
a valid value for the Postal Code.
2. If you have done so, and the error
persists, use the Feedback link to open
a support case.
Related Error Codes
N/A
This error is caused by attempting to create an
installed-at site without specifying a Postal
Code for countries that require Postal Code as
part of a complete address.
Error Code: XXCSS_AD - 900048
Error Information
Steps for Resolution
Description:
The value you supplied for the Installed-At Site
Name is not valid. Please provide a valid
Installed-At Site Name and resubmit your
request.
Cause:
The purpose of this validation is to ensure that
a valid value is supplied for the Installed-At Site
Name.
1. Examine the value entered for
Installed-At Site Name and ensure that
it contains a valid customer name.
2. If the error persists, use the Feedback
link to open a support case.
Related Error Codes
N/A
This error is caused by the address creation
process determining that the supplied value for
Installed-At Site Name is not valid. Examples
of invalid Installed-At Site Names include
“Unknown”, “Blank”, “Not Applicable”, or
“Various Sites”.
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_AD - 900049
Error Information
Steps for Resolution
Description:
The value you supplied for the Region is not
valid. Please provide a valid Region and
resubmit your request.
Cause:
The purpose of this validation is to ensure that
a valid value is supplied for the Region.
1. Examine the value entered for Region
and correct as necessary.
2. If the error persists, use the Feedback
link to open a support case.
Related Error Codes
N/A
This error is caused by the address creation
process determining that the supplied value for
Region is not valid for the selected Country.
Error Code: XXCSS_AD - 900050
Error Information
Steps for Resolution
Description:
The value you supplied for the State/Province
is not valid. Please provide a valid
State/Province and resubmit your request.
1. Examine the value entered for
State/Province and correct as
necessary.
2. If the error persists, use the Feedback
link to open a support case.
Cause:
The purpose of this validation is to ensure that
a valid value is supplied for the State/Province.
This error is caused by the address creation
process determining that the supplied value for
State/Province is not valid for the selected
Country.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_AD - 900051
Error Information
Steps for Resolution
Description:
The value you supplied for the County is not
valid. Please provide a valid County and
resubmit your request.
Cause:
The purpose of this validation is to ensure that
a valid value is supplied for the County.
1. Examine the value entered for County
and correct as necessary.
2. If the error persists, use the Feedback
link to open a support case.
Related Error Codes
N/A
This error is caused by the address creation
process determining that the supplied value for
County is not valid for the selected Country or
State/Province.
Error Code: XXCSS_AD - 900052
Error Information
Steps for Resolution
Description:
The value you supplied for the City is not valid.
Please provide a valid City and resubmit your
request.
Cause:
The purpose of this validation is to ensure that
a valid value is supplied for the City.
1. Examine the value entered for City and
correct as necessary.
2. If the error persists, use the Feedback
link to open a support case.
Related Error Codes
N/A
This error is caused by the address creation
process determining that the supplied value for
City is not valid in combination with other
supplied information, such as Country,
State/Province or Postal Code.
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Cisco Service Contract Center
Error Code: XXCSS_AD - 900053
Error Information
Steps for Resolution
Description:
The value you supplied for the Postal Code is
not valid. Please provide a valid Postal Code
and resubmit your request.
Cause:
The purpose of this validation is to ensure that
a valid value is supplied for the Postal Code.
1. Examine the value entered for Postal
Code and correct as necessary.
2. If the error persists, use the Feedback
link to open a support case.
Related Error Codes
N/A
This error is caused by the address creation
process determining that the supplied value for
Postal Code is not valid in combination with
other supplied information, such as Country,
State/Province or City.
Error Code: XXCSS_AD - 900054
Error Information
Steps for Resolution
Description:
The value you supplied for Address 1 is not
valid. Please provide a valid Address 1 and
resubmit your request.
Cause:
The purpose of this validation is to ensure that
a valid value is supplied for Address line 1.
1. Examine the value entered for Address
line 1 and correct as necessary.
2. If the error persists, use the Feedback
link to open a support case.
Related Error Codes
N/A
This error is caused by:
1) The address creation process
determining that the supplied value for
Address line 1 is not valid in
combination with other supplied
information, such as Country,
State/Province or City; or
2) Entering a value such as “TBD” for
Address line 1. Address line 1 must
contain a valid street address.
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CSCC Error Resolution Guide
Cisco Service Contract Center
Error Code: XXCSS_AD - 900055
Error Information
Steps for Resolution
Description:
The value you supplied for Address 2 is not
valid. Please provide a valid Address 2 and
resubmit your request.
Cause:
The purpose of this validation is to ensure that
a valid value is supplied for Address line 2.
1. Examine the value entered for Address
line 2 and correct as necessary.
2. If the error persists, use the Feedback
link to open a support case.
Related Error Codes
N/A
This error is caused by entering a value such
as “TBD” for Address line 2. If used, address
line 2 must contain a valid address value.
Error Code: XXCSS_AD - 900056
Error Information
Steps for Resolution
Description:
The value you supplied for Address 3 is not
valid. Please provide a valid Address 3 and
resubmit your request.
Cause:
The purpose of this validation is to ensure that
a valid value is supplied for Address line 3.
1. Examine the value entered for Address
line 3 and correct as necessary.
2. If the error persists, use the Feedback
link to open a support case.
Related Error Codes
N/A
This error is caused by entering a value such
as “TBD” for Address line 3. If used, address
line 3 must contain a valid address value.
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Cisco Service Contract Center
Error Code: XXCSS_AD - 900057
Error Information
Steps for Resolution
Description:
The value you supplied for Address 4 is not
valid. Please provide a valid Address 4 and
resubmit your request.
Cause:
The purpose of this validation is to ensure that
a valid value is supplied for Address line 4.
1. Examine the value entered for Address
line 4 and correct as necessary.
2. If the error persists, use the Feedback
link to open a support case.
Related Error Codes
N/A
This error is caused by entering a value such
as “TBD” for Address line 4. If used, address
line 4 must contain a valid address value.
Error Code: XXCSS_AD - 900058
Error Information
Steps for Resolution
Description:
The address you requested has been created,
but there has been a delay in distributing the
address to all the required systems. Please
wait at least one to two hours before attempting
to use this address.
1. No further action is required.
2. Please wait before attempting to use
the address as it has not been created
in all systems where it is required.
3. The address will likely show up when
you search for it; that does not mean it
is ready to be used.
4. Please wait one to two hours before
attempting to use the address.
Cause:
The purpose of this message is to inform the
user that there has been a delay in creating the
address.
When an address is created, it must be created
in several systems. This message is caused
by a delay in creating the address in one of the
systems. Rather than requiring the user to wait
until the address is created in all systems,
when a delay is encountered the application
will show this message and return control to
the user. The address will eventually be
created in all systems; no further action is
required from the user.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Customer Advocacy Address Services (CAAS) Errors
Error Code: XXCSS_QOT_CAAS_CRE_ADD_FAIL
Error Information
Steps for Resolution
Description:
Address Creation System failed to create the
address.
1. Please verify the address detail and try
again.
2. Open a support case if you need
further assistance.
Related Error Codes
N/A
Error Code: XXCSS_QOT_CAAS_CUST_NOT_FND
Error Information
Steps for Resolution
Description:
Address creation failed because the customer
was not found.
1. Please verify the bill to address and
validate the quote.
2. Open a support case if you need
further assistance.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_QOT_CAAS_INVALID_ADD
Error Information
Steps for Resolution
Description:
One or more value (Address1) you provided is
not valid for the address. Please review your
entries and resubmit your request.
1. Please verify the address information is
entered in the correct format for the
location and submit the request again.
2. Open a support case if you need further
assistance.
Related Error Codes
N/A
Error Code: XXCSS_QOT_CAAS_INVAL_STATE
Error Information
Steps for Resolution
Description:
One or more value (City, State) you provided is
not valid for the address. Please review your
entries and resubmit your request.
1. Please verify the state is entered in the
correct format for the location and
submit the request again.
2. Open a support case if you need
further assistance.
Related Error Codes
N/A
Error Code: XXCSS_QOT_CAAS_INVALID_CITY
Error Information
Steps for Resolution
Description:
One or more value (City, State) you provided
is not valid for the address. Please review
your entries and resubmit your request.
1. Please verify the city is entered in the
correct format for the location and
submit the request again.
2. Open a support case if you need further
assistance.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_CAAS_INVAL_COUNTR
Error Information
Steps for Resolution
Description:
Address creation failed because of an invalid
country.
1. Please verify the country and try again.
2. Open a support case if you need further
assistance.
Related Error Codes
N/A
Error Code: XXCSS_QOT_CAAS_INVA POST_CO
Error Information
Steps for Resolution
Description:
The value provided for postal code does not
exist in the provided city. Please review your
entries and resubmit your request.
1. Please verify a valid postal code is
entered in the correct format for your
location and submit the request again.
2. Open a support case if you need further
assistance.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: XXCSS_QOT_CAAS_MISS_STATE
Error Information
Steps for Resolution
Description:
Address creation failed because of a missing
state.
1. Please verify the address detail and try
again.
2. Open a support case if you need
further assistance.
Related Error Codes
N/A
Error Code: XXCSS_QOT_CAAS_UNK_ERROR
Error Information
Steps for Resolution
Description:
Address Creation System encountered an
unknown error.
1. Please verify the address detail and try
again.
2. Open a support case if you need
further assistance.
Related Error Codes
N/A
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CSCC Error Resolution Guide
Cisco Service Contract Center
Software Subscription/IronPort Errors
Error Code: CS391
Error Information
Description:
The product and service SKU entered on the
quote are not orderable.
Cause:
If the product order ability check fails during
the add line process when adding by product
number or service SKU, the product and
service SKU entered are not orderable.
Steps for Resolution
1. Verify that the entered product/service
SKU is a valid product or service SKU.
2. If there is a mismatch, edit the line to
modify the product / service SKU or
select another product / service SKU.
3. Revalidate the quote to clear the error.
4. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
Error Code: CS392
Error Information
Description:
Quantity entered does not map to an
available Term and Content Subscription
SKU.
Cause:
An error message displayed if the quantity
entered does not map to an available Term
and Content Subscription SKU. This may also
happen if the quote has Enterprise SKU
Invoicing enabled and one or more Term and
Content Subscription quote lines are being
quoted with non-pricelist duration (i.e.,
duration different than 12, 36, 60 months).
Steps for Resolution
1. Verify that correct quantity has been
entered.
2. If there is a mismatch, edit the line to
adjust the quantity and ensure that it is
within the appropriate range.
3. If the quote is enabled for Enterprise
SKU Invoicing, make an additional
check to ensure that the coverage
duration on the line is a pricelist
duration (12, 36, 60 months).
4. Revalidate the quote to clear the error.
5. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
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Cisco Service Contract Center
Error Code: CS395
Error Information
Steps for Resolution
Description:
The Contract Start Date is less than today's
date and the offset period for a given Term
and Content Subscription.
1. Use the Preferred Value for the Start
Date provided on the Error Correction
popup window or enter a date that is
further in the future than the Preferred
Value by editing the line to adjust the
begin date accordingly.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Cause:
An error message displayed if the Contract
Start Date is less than today's date and the
offset period for a given Term and Content
Subscription. Contract Start Date should be
equal to or more than today’s date plus the
offset period.
Related Error Codes
N/A
Error Code: CS253 & CS254
Error Information
Steps for Resolution
Description:
Mid-term takeover not allowed on a contract
containing Software Subscription lines.
Cause:
An error message displayed if you try to
perform a mid-term takeover of a contract
containing Software Subscription lines. Midterm takeover/renewal cannot be performed
on Software Subscription lines.
1. Delete the line
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_DEL_INFO_MISS
Error Information
Description:
Delivery information was not provided on the
quote.
Cause:
An error message is displayed if the delivery
information is missing for:
Cisco Email software subscription
Web Security software subscription
Term and Content subscription
Steps for Resolution
1. Verify that all mandatory fields in the
Delivery Information section for the
software subscription(s) are populated
with the appropriate information.
2. Edit the line to provide the delivery
information for the Ship to Site,
Delivery Method, and PAK Delivery
Preference sections.
3. Revalidate the quote to clear the error.
4. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
Error Code: XXCSS_QOT_DEL_METHOD_MISS
Error Information
Description:
PAK Delivery method was not provided on
the quote.
Cause:
An error message is displayed if the PAK
delivery method is missing for:
Cisco Email software subscription
Web Security software subscription
Term and Content subscription
Steps for Resolution
1. Edit the line and select an appropriate
PAK delivery method.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_PAK_DEL_PRE_MISS
Error Information
Description:
PAK Delivery preference was not provided on
the quote.
Cause:
An error message is displayed if the PAK
delivery preference option was not selected
on the quote for:
Cisco Email software subscription
Web Security software subscription
Term and Content subscription
Steps for Resolution
1. Edit the line and select an appropriate
PAK delivery preference option.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
Error Code: XXCSS_QOT_SHIPTO_ID_MISS
Error Information
Description:
No Ship to ID selected on the quote.
Cause:
An error message is displayed if the Ship to
ID was not selected on the quote for:
Cisco Email software subscription
Web Security software subscription
Term and Content subscription
Steps for Resolution
1. Edit the line and enter the required
Ship to ID.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
XXCSS_QOT_SHIPTO_INVL
Error Code: XXCSS_QOT_SHIPTO_INVL
Error Information
Description:
The Ship to ID selected on the quote is
invalid.
Cause:
An error message is displayed if the Ship to
ID was not selected on the quote for:
Cisco Email software subscription
Web Security software subscription
Term and Content subscription
Steps for Resolution
4. Edit the line and enter the correct Ship
to ID.
5. Revalidate the quote to clear the error.
6. If this does not work, please open a
support case to resolve this error.
Related Error Codes
XXCSS_QOT_SHIPTO_ID_MISS
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Error Code: XXCSS_QOT_SHIPTO_CONT_MISS
Error Information
Description:
No Ship to Contact selected on the quote
Cause:
An error message is displayed if the Ship to
Contact was not selected on the quote for:
Cisco Email software subscription
Web Security software subscription
Term and Content subscription
Steps for Resolution
1. Edit the line and enter the appropriate
Ship to Contact.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
Error Code: XXCSS_QOT_EMAIL_ADD_MISS
Error Information
Description:
No email address provided on the quote for
electronic delivery.
Cause:
An error message is displayed if the email
address is not provided on the quote when
using electronic delivery for:
Cisco Email software subscription
Web Security software subscription
Term and Content subscription
Steps for Resolution
1. Edit the line and provide the email
address to which the electronic
delivery information for the licenses
must be sent.
2. Revalidate the quote and clear the
error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
Error Code: XXCSS_QOT_ROUTING_OPT_MISS
Error Information
Description:
No routing method has been provided on the
quote for physical delivery.
Cause:
An error message is displayed if the routing
method has not been selected on a Term and
Content Subscription quote line selected for
physical delivery.
Steps for Resolution
1. Edit the line and select an appropriate
routing method.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_CARRIER_MISS
Error Information
Description:
No carrier has been selected on the quote for
physical delivery with routing option selected
as ‘Self’.
Cause:
An error message is displayed if the carrier
has not been selected on a Term and
Content Subscription quote line selected for
physical delivery with routing option selected
as ‘Self’.
Steps for Resolution
1. Edit the line and select an appropriate
carrier.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
Error Code: XXCSS_QOT_SHIP_SER_OPT_MISS
Error Information
Description:
The shipping service option has not been
selected on the quote for physical delivery
with routing option selected as ‘Cisco’.
Cause:
An error message is displayed if the shipping
service option has not been selected on a
Term and Content Subscription quote line
selected for physical delivery with routing
option selected as ‘Cisco’.
Steps for Resolution
1. Edit the line and select the desired
shipping service option.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_ACC_NUM_MISS
Error Information
Description:
The account number has not been selected
on the quote for physical delivery with routing
option selected as ‘Self’.
Cause:
An error message is displayed if the account
number has not been provided on a Term
and Content Subscription quote line selected
for physical delivery with routing option
selected as ‘Self’.
Steps for Resolution
1. Edit the line and enter the appropriate
account number.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
XXCSS_QOT_ACC_NUM_INVL
Error Code: XXCSS_QOT_ACC_NUM_INVL
Error Information
Description:
The account number provided is invalid on
the quote for physical delivery with routing
option selected as ‘Self’.
Cause:
An error message is displayed if an invalid
account number is provided on a Term and
Content Subscription quote line selected for
physical delivery with routing option selected
as ‘Self’.
Steps for Resolution
1. Edit the line and enter the correct
account number.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
XXCSS_QOT_ACC_NUM_MISS
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Error Code: XXCSS_QOT_MUL_PAK
Error Information
Description:
Multiple Product Activation Keys (PAKs) are
found for the user’s entered Product
Activation Key number
Cause:
An information message displayed if the
system finds one or more license PAK
numbers associated with one or more PAK
numbers on the quote entered for
Cisco Email software subscription
Web Security software subscription
Term and Content subscription
Steps for Resolution
1. Select the applicable Product
Activation Key (PAK) numbers for
renewal, if needed, and add them to
the quote.
2. Edit the new lines to provide their
delivery information.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
Error Code: XXCSS_QOT_DEL_MET_INVL
Error Information
Description:
The selected Delivery Method is different
from the Item Hub delivery method on the
quote.
Cause:
An error message is displayed if the delivery
method selected on the quote line is different
from the Item Hub delivery method for:
Cisco Email software subscription
Web Security software subscription
Term and Content subscription
Steps for Resolution
1. Edit the line and select an appropriate
PAK delivery method.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
XXCSS_QOT_PAK_DEL_PRE_INVL
‘Electronic’ is the only valid option for Cisco
Email and Web Security software
subscriptions.
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Error Code: XXCSS_QOT_PAK_DEL_PRE_INVL
Error Information
Description:
The selected PAK delivery preference is
different from the Item Hub PAK delivery
preference on the quote.
Cause:
An error message is displayed if the PAK
delivery preference selected on the quote line
is different from the Item Hub PAK delivery
preference for:
Cisco Email software subscription
Web Security software subscription
Term and Content subscription
Steps for Resolution
1. Edit the line and select an appropriate
PAK delivery preference.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
XXCSS_QOT_DEL_MET_INVL
Single PAK is the only valid option for Cisco
Email and Web Security software
subscriptions.
Error Code: XXCSS_QOT_ROUTING_OPT_INVL
Error Information
Description:
The routing option selected on the quote is
different from the logistics routing option
setup.
Cause:
An error message is displayed if the routing
option selected on a Term and Content
Subscription quote line is different from the
logistics routing option setup.
Steps for Resolution
1. Edit the line and select an appropriate
routing option.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
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Error Code: XXCSS_QOT_CARRIER_INVL
Error Information
Description:
The carrier information entered on the quote
is different from the logistics carrier.
Cause:
An error message is displayed if the carrier
information entered on a Term and Content
Subscription quote line is different from the
logistics carrier.
Steps for Resolution
1. Edit the line and select an appropriate
carrier.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
Error Code: XXCSS_QOT_SHIP_SER_OPT_INVL
Error Information
Description:
The shipping service option selected on the
quote is different from the logistics shipping
service.
Cause:
An error message is displayed if the shipping
service option selected on a Term and
Content Subscription quote line is different
from the logistics shipping service option
setup.
Steps for Resolution
1. Edit the line and select an appropriate
shipping service option.
2. Revalidate the quote to clear the error.
3. If this does not work, please open a
support case to resolve this error.
Related Error Codes
N/A
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