우병수 차장 (bywoo@cisco.com)
Consulting SE at Cisco Korea
2013년 12월
C97-729600-00 © 2013 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
1
개인 단말의 자유로운 선택
모빌리티 활용
생산성 향상을 위한
어플리케이션 활용
원하는 상대방과 원하는
방식으로 협업
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쉽고 직관적인 사용자
환경의 경험
Cisco Confidential
2
더 강한 고객과의 유대
저 비용
빠른 의사 결정과 혁신
민첩성
향상된 생산성
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향상된 기업 경쟁력
Cisco Confidential
3
Key Concerns:
• 관리 단순화
• 신규 및 기존 투자에 대한
ROI 극대화
• 예산
IT
• 보안
• 설치 단순화
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• 단말이 아닌 사람과 연결
• 통화가 아닌 대화를
• 친숙, 직관, 자연, 단순
• 5 Any
any media
any device
any one
any time
any place
COLLABORATION
• 비지니스 프로세스와 통합
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Cisco Confidential
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Video
Mobility
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Cloud
Cisco Confidential
7
Collaboration으로 오기 까지
UC
Collaboration
IP Communication
IP Telephony
VoIP
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Cisco UC 솔루션의 새로운 이름, CSR
from
Unified Communications
to
Collaboration Systems Release
CSR 10.0
UC 8.6
UC 8.5
FCS
Dec 2010
FCS – Jun 2011
C97-729600-00 © 2013 Cisco and/or its affiliates. All rights reserved.
UC 9.0
FCS – Aug 2012
Target FCS
Nov 2013
CSR 10.x
Target FCS 1H
CY14*
CSR 11.0
TBD*
Cisco Confidential
9
Seamless
Unified Collaboration Experience
“How we connect”
•
•
•
•
•
•
Jabber anywhere
Recording Call anywhere
Single Call Control
NAT Traversal 강화
Interoperability 강화
IPv6 on all platform
Efficient
Operation excellence
“TCO 절감”
Transformative
Quality of Experience
“What we connect”
• WebEx-enabled TelePresence
• Video Call Center
• Self-provisioning & Self-Care
• 단순 설치 (Zero Touch Provisioning)
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Uniting Applications and Endpoints
Cisco Unified
Communications
Manager
On Premises
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Hybrid
Cloud
Cisco Confidential
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Voice/Video
Signaling
Video
Codecs
Desktop
Sharing
Instant
Messaging &
Presence
SIP
H.264AVC
H.264SVC
H.265
BFCP
XMPP
Web-based
Collaboration
HTML5
WebRTC
Mostly Widely Adopted Protocols in Their Categories
Multivendor, Demonstrated Interoperability, Broad industry support
Includes support for legacy protocols: QSIG, H.323, ISDN PRI, more
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Cisco Unified
Communications
Manager
Session
Management
D
D
D
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고객사의 업무 어플리케이션과 연동 (APIs / SDKs)
컨택 센터
전화기 및 텔레프레즌스 포트폴리오
시스코 재버
시스코 웹엑스
단말 및
애플리케이
션
Standards-based Interoperability
협업 서비스
인프라스트럭쳐
CUCM
Management
추가적인
애플리케이션
WebEx
Cisco Pervasive Conferencing
네트워크
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Cisco Medianet Network
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Simple User Experiences, Innovative Business Solutions, Deployment Flexibility
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Cisco Unified
Communications
Manager
Session
Management
D
D
D
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• 클러스터 당 최대 80,000 가입자 수용
• 서버 이중화 및 SRST 지원
• 중앙 집중 및 분산형 호 처리
• 통합 UC 서비스 (음성, 영상, 채팅)
• 통합 네트워크 관리
• 보안 강화
미국 FIPS 및 안행부 보안 지침 준수
Secure Enhanced Linux를 OS로 채택
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Cisco Confidential
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Telepresence Integration
Solutions
Collaboration Rooms
Quick Set SX20
MX300 G2
Profile 55
Profile 55
Single or Dual
Single or Dual
TX9000 TX9200
Personal Video Endpoints
Standard Definition
Endpoints
DX600 Series High
Definition
EX60
Codec C40, C60, C90
For custom and industry applications
Soft Clients
EX90
Jabber and WebEx
Voice Endpoints
IP Phone Series
C97-729600-00 © 2013 Cisco and/or its affiliates. All rights reserved.
Cisco IP Wireless Phone
IP Conferencing
Cisco Confidential
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All-in-One UC Application
Collaborate from Any Workspace
• 채팅 및 상태정보
• PC, Mac, tablet, smartphone
• 음성, 영상, 채팅
• 구축형과 클라우트형 서비스
• 문서 공유 및 다자간 회의
• 마이크로오피스와 완벽한 통합
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뛰어난 시스코 UC 기능을
아날로그 전화기, 스마트폰, 3rd
Party 전화기로 확장
Home Phone
SNR (원 넘버 서비스)로
모든 단말을 마치 한 전화기처럼
활용
SIEMENS
AVAYA
3rd Party PBX
끊김없이 통화중에
단말간 호 이동 경험
(데스크탑 전화기  스마트폰)
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NORTEL
Cisco Confidential
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Provisioning
Simplified
deployment
and
configuration
• 단일 플래폼으로 음성 및
데이타 네트워크 관리
• 150,000 단말 관리
• Self-Care & Self-
Provisioning
• 장기간 트래픽 분석
Advanced
Reporting
Long term
trending and
analytics
C97-729600-00 © 2013 Cisco and/or its affiliates. All rights reserved.
Assurance
Continuous
monitoring and
diagnostics
Cisco Confidential
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Cisco Pervasive Conferencing
Value to Business
Common User Experience
Simplified, comprehensive
multiparty collaboration
Software-Based Architecture
Experiences on any device,
anywhere
Simple Consumption Models
Business-class performance
Flexible Deployment
On Premises
Hybrid
Cloud
BRINGING EVERYONE TOGETHER
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Highly-Flexible
and Scalable
Cisco® Unified Contact
Center Enterprise (CCE)
Packaged CCE
Hosted
Collaboration Solution for Contact
Center (HCS-CC)
Full-Featured,
Small Footprint
Turnkey Contact
Center
C97-729600-00 © 2013 Cisco and/or its affiliates. All rights reserved.
Cisco Unified
Contact Center Express (CCX)
Cisco Confidential
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SECURE ENDPOINTS AND
APPLICATIONS
REMOTE AND
MOBILE USER
(Hardened Voice and Video)
• Define policies
CISCO®
SECURE
UNIFIED CM
• Cisco proactively
communicates
vulnerabilities so you
can take action
(PSIRT)
• Implement Policies
• Authenticate devices
(802.1X, X509V3)
SECURE NETWORK LAYER
(VLANs, Policies)
• Encrypt signal
and media or
network (TLS, SRTP,
VPN) in and outside
the enterprise
ENTERPRISE
CUSTOMER,
SUPPLIER
KEEP UP WITH CHANGES IN THE THREAT LANDSCAPE
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사외 (Public Internet)
음성 사서함 접속
사내 (Intranet)
채팅 및 상태 정보
Jabber Clients
음성 및 영상 통화
Expressway
Edge X8.1
Express
Core X8.1
UCM
9.1 이상
영상 전화기
웹엑스 연동
회사 디렉토리 검색
Cisco Jabber 9.6 이상 및 TelePresence TC7.0이상
C97-729600-00 © 2013 Cisco and/or its affiliates. All rights reserved.
문서 공유
개인용 영상회의
단말
몰입형 텔레프레즌스
Cisco Confidential
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Communications
Video Lower
Collaboration
Content Creation
Video
TCO while providing
Video a rich user experience
• Auto-configuration of video endpoints
• Network capacity planning
• Optimized video and business-critical traffic
• Proactive validation of video quality over the
network
Medianet
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Full HD IP Phone
Desktop Video
C97-729600-00 © 2013 Cisco and/or its affiliates. All rights reserved.
Intelligent Proximity
Intelligent Pairing
IPV6
UCR Requirement
BYOD
미연방/국방성
표준
Enhanced User Experience
Serviceability
Cisco Confidential
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Communications
• Android 기반 GUI 제공
• 내장된 Jabber IM 기능
Personalization
• 전화기 모양에 코덱 기능 내장
• 7인치 터치 스크린
• 외부 모니터 연결시 Full HD 영상 지원
Collaboration
• Full HD USB 외장 카메라 지원
• 10/100/1000 Ethernet switch
• HDMI Output (1920x1200)
Cloud Ready
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Flexible DSCP allows …
블루투스 페어링을 활용
아이폰의 연락처 공유
및 클릭투콜
• 사용자의 아이폰을 DX650과 페어링을 시킨 후 블루투스로 연락처 공유
• DX650에서 멀어지면 자동으로 연락처 삭제
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Cisco Confidential
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MX Multipurpose
Desktop
TX Immersive
Collaboration Portfolio
• iOS 단말을 이용한 공유 문서 보기
• Hot Desking
• 전화걸기 및 시스템 제어
• Personal information – content, directories, favorites
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Cisco Confidential
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기존의 CUCM IPv6 지원 현황:
SCCP endpoints
SIP trunk
CUCM 10.0 IPv6 지원 현황 :
Audio media
SIP endpoints
Video media
Primary and secondary (presentation) video
Related application media (FECC, BFCP)
CUCM server-based media resources
Annunciator
Music on Hold
Conference Bridge
Media Transfer Point
C97-729600-00 © 2013 Cisco and/or its affiliates. All rights reserved.
CUCM 11.0 지원예정
Feature parity for IPv6 단말
Cisco Confidential
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전화기 보안
CUCM 보안
• MIC 및 LSC로 인증서 탑재 (2048 bit)
• HTTPS 및 SSH
• 펌웨어 이미지 인증
• SE Linux
• 전화기 구성정보를 인증 및 암호화
• 소프트웨어 및 패치 인증
• 시그널링 및 미디에 대한 상호 인증 및 암호화
• 802.1x 지원
• Secure by default
• 웹, SSH, 전화기 설정 제한
• FIPS 모드 지원
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• 루트 권한 폐쇄
• TLS / SRTP
• 패스워드 정책 결정
• 인증 (CA) 서버로 동작
• 비 암호화 호 블럭
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• Full HD 1080p@60fps 지원
• 10배 광학줌 및 20배 디지털 줌
• Dynamic View
사람을 인지하여 자동으로 화면 크기 조절
• 화자간 빠른 화면 전환
(6개의 마이크로폰을 활용)
• C40, C60, C90에 연동
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• High-fidelity Audio
• IEEE Integrated Switches
• Low Power PoE Class 1
Cisco EnergyWise for off-hours savings
4W 전력 소모로 기존 대비 60%
• Backlit Graphical Greyscale Displays
7821 (two line)
7841 (four line)
7861 (sixteen line)
• Electronic Hook-switch
Untethered call control
IP Phone 7800 Series
Targeted EoS Models
• Enterprise-grade Security
IP Phone 7821
IP Phone 6911 and 6921
• Silent monitoring and recording
IP Phone 7841
IP Phone 6941 and 6945
• IPv6 supported
IP Phone 7861
IP Phone 6961 and 7931
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• 고객 또는 시스코 제품을 사용하지 않는 직원들이 사내 또는 사외에서 간단한
웹브라우저만으로 음성 및 영상 통화 기능을 제공
URI or DN
고객
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직원
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• 데스크탑 또는 모바일 브라우저를 이용하여 UC 및 영상 통화 제공
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영상 회의
단말
Select Your
Subscription
웹엑스
서비스
WebEx Service
통합 협업
환경 구현
WebEx Cloud
• TP 단말과 WebEx 단말간
양방향 영상 및 문서 공유
• 아이폰 및 안드로이드폰
지원
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재택 근무자들 위한 ‘Extend and
Connect’
PSTN, mobile, 또는 3rd party PBX phone 같은
원격 단말기 사용
모든 통화 관련 제어 기능 지원
Persistent Connection (nailed up) call
기본적인 Supervisor 기능들
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CUWL PROFESSIONAL
CUWL
PROFESSIONAL
• Personal Multiparty (중앙집중형 4자 회의)
• WebEx Conferencing (웹미팅)
CUWL
STANDARD
CUWL STANDARD
• Multiple Devices (다수의 단말에서 음성 및 영상 통화)
• Unity Connection (음성 사서함)
UCL ENHANCED / PLUS
•
•
•
•
•
UCL
ENHANCED / PLUS
Expressway for Teleworkers & Jabber Mobile Users
Any Device Support w/ Jabber (재버 통합)
Prime Collaboration Standard (단말 관리)
One / Two Devices (단말 1 대 또는 두대)
Jabber for Everyone (IM & P 서비스)
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• Gartner Magic Quadrant 는
UC & Telephony 부분 리더로 시스코 선정
• 13만 이상의 고객이 시스코 협업 솔루션 활용
• 포춘 500대 기업의 95% 이상의 기업이 시스코
협업 솔루션을 활용
• 400 이상의 고객은 5000 대 이상의 전화기를 운용
• 백만대 이상의 시스코 비디오 단말 판매
• 65백만대 이상의 전화기 판매
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• 1 만대 이상의 전화기를 운용하는 기업
신한은행 (13,000 대), 기업은행 (15,000 대), 우리은행 (20,000 대), 국민은행 (20,000대 – 예정)
현대카드/캐피탈 (13,000 대), LIG 손해보험 (15,000 대)
웅진 그룹 (12,000 대)
• 안행부의 인터넷 전화 보안 지침을 준수하여 설치된 안행부 산하 기관
충남도청 (3,500 대) , 태안군청 (10,000대), 남해 군청, 당진군청
서울 10 개 구청
• Cisco Jabber를 이용한 FMC 구축
ELAND (3,100 명) , 신세계 (15,000 명), MBC ( 4,000 명)
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Deliver a Delightful Collaboration Experience
• Collaboration anytime, anywhere, on any device, across any workload
• Simple, intuitive user experiences
Unlock Business Results
• Anywhere, anytime employee productivity
• Enterprise-class collaboration with consumers and partners
• Business agility through a cloud
Gain Control
• Single core platform for all services with integrated unified management
• Standards-based, end-to-end, highly secure solution
• User-centric licensing with deployment model choice
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Thank you.