Data Sheet
Learning Services
Cisco Acano Certified Expert 1
The Cisco® Acano Certified Expert 1 course is an instructor-led, lab-based, handson course offered by Cisco Learning Services. This course is designed to establish a
minimum level of knowledge and competency among Acano resale and installation
partners that will enable them to install, troubleshoot, maintain, and operate Acano
servers for their customers.
Duration
3 days
Target Audience
This course is designed for technical professionals who need to know how to deploy Acano servers. The primary
audience for this course includes:
●
Systems engineers
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Technical support personnel
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Channel partners and resellers
Course Objectives
At the end of the course, you should be able to:
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Install and configure a single-server Acano solution inside the enterprise
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Install and configure a two-server Acano solution that extends access to outside the firewall and links to
other internal Cisco Unified Communications applications
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Use the tools provided for troubleshooting
●
Install and configure a redundant Acano solution that extends access to outside the firewall and links to
other internal Unified Communications applications
© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Recommended Prerequisites
Cisco recommends that you have the following prerequisite knowledge and skills:
●
Previous experience with collaboration solutions
Course Outline
Module 1: Acano Single-Server Solution
Lesson 1: Describing the Acano Solution
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Describe three ways to deploy Acano servers in an enterprise
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List six functionalities that Acano brings to Unified Communications networks
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Describe the basic functionality of the call bridge, XMPP server, web bridge, and TURN server components
deployed on an Acano server
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Discuss the call flow of a single-server solution
Lesson 2: Installing Acano Servers
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Describe the hardware needed to install an Acano-manufactured server into a four-post data rack
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Describe the steps to initially configure or recover an admin password on the Acano server
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Add an administrator password to the Acano server’s multichassis multilink PPP (MMP) interface
Lesson 3: Configuring the Web Admin
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List three configurations that can be accessed on the web administrator
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Discuss the reason for using ports other than 443 to access the web admin with HTTPS
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Describe how to activate the web admin
Lesson 4: Configuring the Call Bridge
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Transfer both the public certificate and private key to the Acano call bridge
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Transfer a public certificate and private key to the Acano web admin
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Assign a listening port to the Acano call bridge
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Configure a syslog server for the Acano call bridge
Lesson 5: Configuring the XMPP Server
●
Describe the Extensible Messaging and Presence Protocol (XMPP)
●
Verify that prerequisite DNS SRV records have been created in the local DNS server to support Acano
server operations
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Assign a listening port to the Acano XMPP server
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Configure the Acano XMPP server for secure communication with the Acano call bridge
●
Enable the XMPP server
© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Lesson 6: Configuring the Web Bridge
●
Enable a listening port for the Acano web bridge so that the Acano web bridge operation does not interfere
with the Acano web admin operations
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Add the call bridge’s public certificate to the Acano web bridge’s trust store
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Enable the Acano web bridge with HTTP redirect capabilities
Lesson 7: Additional Services
●
Describe the role of the Traversal Using Relays around NAT (TURN) server
●
Describe the role of the load balancer
●
Describe the role of the trunk
Module 2: Firewall Traversal and Unified Communications Application Integration
Lesson 1: Deploying TURN Services
●
Discuss the call flow of a two-server solution
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Assign a listening port to the Acano TURN server
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Configure the Acano TURN server’s client IP address (public)
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Configure the Acano TURN credentials and realm
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Enable the Acano TURN server
Lesson 2: Traversing Firewalls
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Deploy the web admin, call bridge, XMPP server, web bridge, TURN server, load balancer, and trunk
services on two servers
Lesson 3: Integrating Unified Communications Platforms
●
Discuss the call flow of a Unified Communications integrated server solution
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Create a SIP neighbor zone from a Cisco Video Communication Server (VCS) to the Acano call bridge
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Create a SIP trunk from a Cisco Unified Communications Manager (UCM) to the Acano call bridge
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Create a trusted SIP trunk from Microsoft Lync to the Acano call bridge
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Create outbound call rules from the Acano call bridge to the Cisco VCS
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Create outbound call rules from the Acano call bridge to the Cisco UCM
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Create outbound call rules from the Acano call bridge to the Lync server
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Create inbound call-matching rules on the Acano call bridge
Module 3: Resilient Acano Configuration
Lesson 1: Deploying a Resilient Acano Solution
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Discuss the call flow of a resilient server solution
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Configure a space database cluster in an Acano solution
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Deploy a call bridge cluster in an Acano solution
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Configure a load balancer in an Acano solution
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Deploy multiple XMPP servers in an Acano solution
© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Module 4: Troubleshooting Skills
Lesson 1: Using Troubleshooting Tools
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Define the five call detail record (CDR) types and the information contained in each
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Capture server configuration files (.json), crash log files, media and application .dmp files, client crash files,
and client diagnostic logs
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Employ the MMP tools to identify Acano solution issues, including public key infrastructure (PKI), DNS
lookup, ping, and service status
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Identify common issues for end users using the Acano solution
Lab Outline
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Lab 1: Deploying a Single-Server Solution
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Lab 2: Deploying a Two-Server Solution
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Lab 3: Deploying a Resilient Server Solution
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Lab 4: Troubleshooting Skills
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Lab 5: Certification Lab
Lab Topology
Registration Email
For more information about schedules and registration for this course, contact aeskt_registration@cisco.com.
© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Website Addresses for More Information
For more information, visit the following websites:
●
Cisco Learning Services for Cisco products and technologies: http://www.cisco.com/go/cls
●
Broadband video training for service providers: http://www.cisco.com/c/en/us/trainingevents/resources/learning-services/technology/service-provider-video.html
●
Service provider mobility training: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/mobile.html
●
Security training: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/security.html
●
Optical networking training: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/optical.html
●
Network management training: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/network-management.html
●
Data center training: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/data-center.html
●
Routing training for service providers: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/service-provider-routing.html
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© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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04/16
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