Data Sheet
Learning Services
Cisco Prime Service Catalog Intermediate Training
The Cisco Prime™ Service Catalog Foundation Training (PSCI) is an instructor-led,
lab-based, hands-on course offered by Cisco® Learning Services that covers
advanced service concepts in the Cisco Prime Service Catalog. You learn about
active form components, data retrieval rules, wizard-style and grid-based service
forms, internal, external, and person-based task configuration, advanced service item
concepts, and service lifecycle.
Cisco Prime Service Catalog is a self-service portal that you can use to order and manage any type of IT service,
from the data center to the desktop. With the service catalog software, IT can standardize and consolidate a wide
array of services, and give end users a self-service shopping experience. The catalog also standardizes, unifies,
and automates delivery processes for data center and workplace services.
Duration
4 days
Target Audience
The course is designed for those responsible for using Cisco Prime Service Catalog to organize, perform, and
manage service delivery activities and processes in their organizations. Targeted roles include:
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Solutions architects
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Field engineers
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Technical engineers
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Business process engineers
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IT managers
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IT service managers
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Course Objectives
After completing this course, you should be able to:
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Describe advanced service design concepts
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Describe active form components and data retrieval rules (browser-side, server-side and RESTful)
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Use wizard-style and grid-based service forms
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Configure internal, external, and person-based tasks
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Describe advanced service-item concepts and the service lifecycle
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Describe release management, site administration and catalog deployment
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Perform administration and troubleshooting tasks
Course Prerequisites
The course prerequisite is completion of the Cisco Prime Service Catalog Foundation Training course, or
equivalent experience.
Recommended Prerequisites
Cisco recommends that you have the following prerequisite knowledge:
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General IT service management concepts and business processes
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Integrations and workflows
Course Outline
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Module 1: Advanced Service Design Concepts Using Service Items and Standards
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Module 2: Wizard-Style Forms, Grid Dictionaries, and Advanced Service Design Concepts
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Module 3: Designing Portal Pages
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Module 4: Localization
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Module 4: Release Management, Catalog Deployer, System Administration, and System Troubleshooting
Lab Outline
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Lab 1: Service Design Using Service Items and Standards
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Lab 2: Configure Delivery Plan Using Manual Intervention Tasks and Service Item Tasks
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Lab 3: Service Design Using Wizard-Based Forms
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Lab4: Service Design Using Grid Dictionaries
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Lab 4: Advanced Service Design Using RESTful Web Service DRR and JavaScript
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Lab 5: Portal Page Design Using Core, Custom Content, HTML and JavaScript Portlets
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Lab 6: Localization
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Lab 7: Release Management and Catalog Deployer
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Lab Topology
Following is the lab topology (Figure 1) used for all labs in this course.
Figure 1.
Lab Topology for All Labs in This Course
Registration Email
For more information about schedules and registration for this course, contact aeskt_registration@cisco.com.
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For More Information
Visit the following websites for additional Information:
●
Cisco Learning Services for Cisco products and technologies: http://www.cisco.com/go/cls
●
Mobile Internet technology training: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/mobile.html
●
Security training: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/security.html
© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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●
Optical network systems training: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/optical.html
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Cisco Prime network management training: http://www.cisco.com/c/en/us/trainingevents/resources/learning-services/technology/prime.html
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Data center training: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/data-center.html
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Broadband video training for service providers: http://www.cisco.com/c/en/us/trainingevents/resources/learning-services/technology/service-provider-video.html
●
Routing training for service providers: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/metro-ethernet.html
Printed in USA
© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
C78-736663-00 02/16
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