Data Sheet
Learning Services
Cisco Prime Service Catalog Foundation Training
The Cisco Prime™ Service Catalog Foundation (PSCF) Training is an instructor-led,
lab-based, hands-on course offered by Cisco® Learning Services. It covers the Cisco
Prime Service Catalog architecture and features, as well as the Cisco Prime Service
Catalog foundation and service request life cycle. You learn how to configure service
items, workflows, and orderable services, as well as how to understand the integration
scenarios and administration basics.
Duration
3 days
Target Audience
The course is designed for people who are responsible for using Cisco Prime Service Catalog to organize, perform,
and manage service delivery activities and processes in their organizations. Targeted roles include:
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Solutions architects
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Field engineers
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Technical engineers
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Business process engineers
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IT managers
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IT service managers
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Course Objectives
After completing this course, you should be able to:
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Describe Cisco Prime Service Catalog architecture and features
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Describe Cisco Prime Service Catalog foundation and service request lifecycle
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Configure service forms, active form components and rules
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Configure service items, service item lifecycle and standards
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Configure workflows (delivery plan) and orderable services
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Describe integration scenarios and administration basics
Course Prerequisites
There are no training prerequisites for this class.
Recommended Prerequisites
Cisco recommends that you have the following prerequisite knowledge:
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General IT service management concepts and business processes
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Integrations and workflows
Course Outline
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Module 1: Introduction to Cisco Prime Service Catalog
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Module 2: Configuring the Service Catalog
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Module 3: Configuring Service Forms, Authorizations, and Permissions
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Module 4: Configuring the Delivery Plan
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Module 5: Ratings and Reviews, Service Facets, and Customization
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Module 6: Additional Service Catalog Features
Lab Outline
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Lab 1: Creating Users, Queues, Units Using Organization Designer
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Lab 2: Creating Categories and Keywords
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Lab 3: Basic Service Design Configuration and Permissions
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Lab 4: Configure Authorization Tasks, Delivery Tasks and Check List
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Lab 5: Ordering and Task Management
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Lab 6: Service Rating and Reviews
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Lab Topology
Following is the lab topology (Figure 1) used for all labs in this course.
Figure 1.
Lab Topology for This Course
Registration Email
For more information about schedules and registration for this course, contact aeskt_registration@cisco.com.
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For More Information
Visit the following websites for additional Information:
●
Cisco Learning Services for Cisco products and technologies: http://www.cisco.com/go/cls
●
Broadband video training for service providers: http://www.cisco.com/c/en/us/trainingevents/resources/learning-services/technology/service-provider-video.html
●
Mobile Internet technology training: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/mobile.html
© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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●
Security training: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/security.html
●
Optical network systems training: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/optical.html
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Cisco Prime network management training: http://www.cisco.com/c/en/us/trainingevents/resources/learning-services/technology/prime.html
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Data center training: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/data-center.html
●
Routing training for service providers: http://www.cisco.com/c/en/us/training-events/resources/learningservices/technology/metro-ethernet.html
Printed in USA
© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
C78-736662-00 02/16
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