Crafton Hills College
Student Satisfaction
Spring 2012
Student Satisfaction Survey
• Purpose
• The Survey
• Respondents
• Discussion of findings
• Collect Student Senate Feedback and Strategies for
improvement
Today
• What do you think?
• What recommendations do you have to
help us improve?
• The strategies developed will be taken to
the Crafton Council for implementation.
This is where you come in
• Measure the level of students’ satisfaction with their
experiences
• Understand student perceptions of the quality of services
and education
• Continuous improvement of programs and services
Purpose
• Spring 2012
• Random sample – 50 sections
• Over 100 items
• A total of 806 valid surveys were analyzed
• Results can be generalized
The Survey
• 68% were continuing students- also enrolled in Fall 2011
at Crafton.
• 47% had been a student at Crafton for 2-3 semesters.
• 49% were enrolled in 12-15 units.
• 40% work 21 or more hours per week.
Respondents
• 58% were white/non-Hispanic and 34% were Hispanic.
• 51% male 49% female.
• 44% were 20-24 years old, 32% were ≤ 19 years old.
• 61% of their parents did not have a Higher Ed Degree.
Respondents
WHY CRAFTON?
Why did students choose to attend CHC?
80%
70%
77%
60%
58%
50%
40%
30%
25%
20%
24%
22%
16%
10%
0%
Location
Cost
Programs
Offered
Recommendation
family/friends
Campus
Appearance
My friends attend
Crafton
Why do Students Attend CHC?
SOME OF THE BEST THINGS
CRAFTON HAS TO OFFER
What comes to mind?
Quality of Services Provided:
• 97% were satisfied or very satisfied with the Library
• 95% were satisfied or very satisfied with the Tutoring
Center
Students
The LRC
• 94% of the students are satisfied or very satisfied with
Instruction
• 93% would recommend CHC to a friend or family
member.
• 91% feel they are receiving a great education at CHC.
Happy
Happy!
SOME OF THE THINGS CRAFTON
CAN IMPROVE UPON
What comes to mind?
I feel informed about what is
happening on campus.
Strongly Agree
Agree
Disagree
Strongly Disagree
How would you like to receive
important information from
Crafton?
60%
50%
58%
50%
48%
48%
40%
40%
30%
34%
30%
33%
27%
20%
20%
10%
14%
4%
10%
0%
11%
7%
0%
• How can we improve communication at Crafton?
• Is personal email the best tool to communicate
information?
Feedback
Strongly Agree
Agree
Disagree
Strongly Disagree
60%
50%
48%
40%
41%
30%
30%
28%
20%
10%
17%
13%
13%
12%
0%
The variety of courses offered is
sufficient
Classes
The classes I need to take are
available
• How can we improve the variety of courses offered?
• What does “variety of classes” mean to you?
Feedback
Very Satisfied
Satisfied
Not Satisfied
Not at all Satisfied
70%
60%
63%
50%
52%
52%
40%
30%
20%
10%
23%
22%
10% 4%
0%
Admissions and
Records
20%
19%
7%
Counseling
Student Services
17%
12%
Financial Aid
Stongly Agree
Agree
Disagree
Stronglys Disagree
70%
60%
59%
50%
54%
40%
30%
20%
10%
22%
18%
17%
16%
5%
7%
0%
Online Registration is easy to use
The personnel involved in
registration are helpful
Admissions & Records
• What can we do to improve the services offered by
Admissions and Records?
• How can we improve the online registration process?
Feedback
Stongly Agree
Agree
Disagree
Strongly Disagree
60%
50%
52%
51%
40%
30%
20%
19%
22%
22%
18%
10%
8%
8%
0%
The Counselors are concerned about The counselors provide accurate
my success
information
Counseling
• What can we do to improve the services offered by the
counseling office?
Feedback
60%
50%
51%
40%
Strongly Agree
Agree
Disagree
Strongly Disagree
30%
20%
20%
18%
10%
12%
0%
Financial Aid advisors are helpful
Financial Aid
• What can we do to improve the services offered by the
financial aid office?
Feedback
FINAL THOUGHTS…