Job Posting: Customer Service Representative
Summary: Under general supervision, this position provides superior customer service while performing routine
branch and customer services duties. The Customer Services Representative assists customers with various
accounts and financial services and promotes business for the Bank by maintaining good customer relations and
referring customers to appropriate staff for specified services. This is a part-time position located in at our branch in
Salinas, California.
Key Responsibilities
Knowledge of consumer and commercial accounts including checking, savings, money market accounts, and CDs.
Maintain complete knowledge of account types, products and services and necessary disclosures, and acceptable
legal documentation.
Accept and process commercial and consumer deposits; cash checks and pay withdrawals within authorized limits,
obtaining official approval for over limit and exceptions.
Accurately examine checks deposited and determine proper funds availability based on regulation requirements and
bank policy. Complete hold notices.
Balance daily cash receipts and payments; prepare summary of transactions.
•Maintains individual levels of currency, coin and other negotiable items; transfers extra currency and coin.
Assist customers with inquiries regarding interest rates, service charges, account histories, unauthorized transaction
and bank error while complying with disclosure requirements, regulations and consumer privacy policies.
Have a basic understanding of bank branch polices in order to answer customer inquiries regarding accounts or other
bank services, policies and procedures.
Refer customers to the proper department for issues that cannot be resolved at the teller line.
Process and maintain a variety of records, such as safe deposit box, stop payments, currency transaction reports,
branch logs, and branch certifications.
Recognize unusual account activity as appropriate and report to supervisor.
It is the employee’s responsibility to perform duties in accordance with Federal & State banking laws and regulations,
as well as 1st Capital Bank’s internal policies and procedures including BSA/AML, and to comply fully with those
laws, regulations, policies and procedures. Additionally, managers and supervisors are responsible for creating an
environment in which they hold their employees accountable for the above.
Qualifications
A combination of education, training and/or experience, which would substantially demonstrate the following
knowledge and skills. Level assignment is based on a variety of factors including, but not limited to: scope and
complexity of transactions, experience and expertise of client services representative.
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At least one year of experience with retail and cash handling, preferably in the financial services industry.
1st Capital Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin, disability status, protected veteran
status, or any other characteristics protected by law.
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Skills
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Reviewing, reconciling, posting and adjusting financial transaction entries.
Maintain confidentiality of files and privileged information.
Receive, disburse and account for cash and other negotiable items.
Operate calculator, computer and other office equipment.
Banking regulations, policies, procedures.
Money handling techniques, such as reconciliation of cash against receipts or tape listings.
Basic customer service knowledge.
Deal professionally and tactfully with customers in the resolution of errors and/or disputes.
Provide factual and accurate information on services, policies and procedures of 1st Capital Bank.
Use equipment and materials in a safe and acceptable manner, follow established safety procedures, use
appropriate safeguards, and observe common sense rules of safety in all on-the-job activities.
Communicate effectively both in writing and verbally, to present information and correspond with
management, staff, and customers.
Present a professional and supportive demeanor and appearance.
Comprehend and execute complex written and verbal instructions.
Adjust quickly to changes in schedules, priorities and various team dynamics.
Perform assignments with a minimum of continuous supervision. Ensure completed work is accurate and
thorough.
Establish and maintain effective relationships with those contacted in the course of work.
Set priorities and manage tasks through good organizational skills.
Deal tactfully with customers in the resolution of errors and/or disputes.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1st Capital Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin, disability status, protected veteran
status, or any other characteristics protected by law.
If you believe you have the knowledge and experience to fill this position, please email your resume to
paula.draeger@1stcapitalbank.com or mail to 1st Capital Bank, Attn: Human Resources, 5 Harris Ct. Bldg N Ste 3,
Monterey, Ca 93940.
Benefits and Programs
Health and Welfare Benefits
All 1st Capital Bank employees scheduled to work 30 hours or more per week are eligible for health insurance
benefits. The Bank provides coverage for domestic partners, spouses, and dependent children at a reduced cost to
the employee for premiums. The Bank offers comprehensive medical, dental, vision, and life insurance coverage for
employees and their eligible dependents.
Vacation
Vacation is offered based on hours worked, length of employment, and position held.
Holidays
The Bank offers 10 paid holidays based on the Federal Reserve Bank’s schedule.
401(k) Savings Plan
Eligible employees may make pre-tax contributions to a 401(k) savings plan. The Bank offers an employer
contribution to match a portion of employee contributions.
Life Insurance
The Bank provides Basic Life and Accidental Death and Dismemberment insurance coverage for its employees and
their dependents. The Bank also offers an affordable voluntary life insurance plan for
employees who desire more coverage.
Employee Assistance Program (EAP)
This program gives you and your family free and confidential access to work/life resources, including counseling
sessions for qualifying events (up to three), legal/financial consultations, toll-free 24/7 telephone consultations; and
unlimited access to website resources.
Travel Assistance
The Standard includes 24-hour travel assistance provided by Frontier Medex Assist. This services provides
information related to global emergency services and also provides information on pre-travel information like
immunization and passport requirements.
Premium Only Plan (Section 125)
There are three levels of participation in the plan including pretax health care premiums, health care reimbursement
account, and a dependent care account.
1st Capital Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin, disability status, protected veteran
status, or any other characteristics protected by law.