Contents
Higher Ed
Severe funding cutbacks. Strained resources.
Increased competition. Escalating tuition and fees.
This is the new reality for most higher education
institutions. In fact, the cost of tuition and fees in
the United States has risen 439 percent in the last
25 years, according to “Measuring Up 2008,” from
the National Center for Public Policy and Higher
Education.
Create a Collaborative Learning
Environment
Communicate and Collaborate
Instantly with Rich Conferencing
Consistently Deliver on Customer
Expectations
Empower Communities with Web
2.0 for Education
Don’t Just Call. Connect,
Communicate, and Collaborate.
Higher education institutions also face a
fundamentally changed student body. Seventythree percent of college students today are
“non-traditional” students (such as working adults
returning to the classroom to help advance
their careers.) There is also a new generation of
“traditional” learners who are anything but traditional.
These next-generation students have come of age
with the Internet and they expect campus life to
mirror their digital lives. These students want:
••
Access to rich media anytime, anywhere, and on
any device
••
To be able to time-shift, access social
networking
••
To be able to easily tag, rate, and share video
Reduce Communication Delays
Keep Faculty and Staff Productive
Even When They’re On-the-Move
Expand Opportunities to
Collaborate and Learn
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Preparing Today’s Students for
Tomorrow’s World
Preparing Today’s Students for
Tomorrow’s World
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••
Enable anytime, anywhere access
••
Expand class time beyond classroom walls so
busy students can access instruction 24 hours a
day
••
Support peer collaboration with an increased
emphasis on learning and working in teams
••
Provide multimodal instruction to help students
become more engaged and more responsible
for their learning
Because of this changing landscape, higher
education needs new and innovative approaches
that can help address the economic, social, and
technical challenges of the 21st century.
Colleges and universities must adapt to support
advanced technology. These institutions must:
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> Continued
Contents
Higher Ed
Technology-enhanced collaboration is an excellent
way to engage students and expand learning
opportunities. Cisco Collaboration provides the
advanced solutions needed to provide a foundation
for next-generation learning. Cisco’s networkpowered collaboration enables team-based, mediarich, 24-hour learning within and outside campus
boundaries.
Create a Collaborative Learning
Environment
Communicate and Collaborate
Instantly with Rich Conferencing
Consistently Deliver on Customer
Expectations
Cisco Collaboration solutions can have a positive
impact on a wide variety of activities between both
internal and external audiences. Everything from
fundraising to recruiting, planning, scheduling, and
events can be improved across a range of people
and departments. For example:
••
Empower Communities with Web
2.0 for Education
Don’t Just Call. Connect,
Communicate, and Collaborate.
••
Reduce Communication Delays
Keep Faculty and Staff Productive
Even When They’re On-the-Move
Expand Opportunities to
Collaborate and Learn
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the campus community beyond the brick and
mortar campus, and keep faculty, students, and
staff informed in the event of emergencies.
Create a Collaborative Learning
Environment
Preparing Today’s Students for
Tomorrow’s World
<
••
Students can instantly collaborate with
classmates on projects, regardless of location.
They can also interact with instructors for
guidance and feedback and communicate with
family and friends in real time.
Faculty can work more effectively with other
faculty to develop and refine course content.
They can easily collaborate with other
institutions on research, communicate with
students, parents, and administration, and stay
better informed in the event of emergencies.
••
Parents and community can get near-real-time
access to information on student progress,
be better informed about campus events
and issues, and get instant notification about
emergencies.
With Cisco Collaboration, higher education
institutions can also:
••
Reduce travel-related costs for meetings and
training by enabling faculty and staff to meet
and collaborate over the network
••
Increase revenue-generating opportunities
by expanding educational and entertainment
offerings
••
Improve communication and collaboration
among faculty, administrators, students, and
staff both on and off campus
••
Reduce operational costs by enabling
administrative and operational efficiencies
••
Improve school safety and security with
network-powered solutions that deliver the
right information, at the right time, to the right
people—quickly, simply, and effectively
Administration and staff can accelerate
communications between departments, expand
Cisco Public Sector Collaboration Brochure | © 2010 Cisco Systems, Inc. All rights reserved.
> Continued
Contents
Higher Ed
Cisco Collaboration provides a full suite of
conferencing capabilities, which includes Cisco
WebEx Meeting Center, Event Center, Training
Center, and Support Center. These best-in-class
conferencing solutions can be flexibly used to
address the collaborative needs of your entire
organization, making it possible for users to deliver:
••
Innovative education. The Cisco WebEx
Collaboration Cloud enables distance learning
curriculum, access to specialty teachers,
student communities, and virtual study teams,
so universities can create new and novel ways
to educate beyond the current curriculum and
geographic boundaries.
••
Student recruitment and retention. As
expectations rise, universities need to attract
and retain the best students and teachers
with more connected, media-rich learning
experiences. WebEx is proven, cutting-edge
technology that enables real-time, secure
collaboration among students and faculty.
Preparing Today’s Students for
Tomorrow’s World
Create a Collaborative Learning
Environment
Consistently Deliver on Customer
Expectations
Empower Communities with Web
2.0 for Education
Don’t Just Call. Connect,
Communicate, and Collaborate.
Reduce Communication Delays
Keep Faculty and Staff Productive
Even When They’re On-the-Move
Expand Opportunities to
Collaborate and Learn
3
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Communicate and Collaborate Instantly
with Rich Conferencing
Communicate and Collaborate
Instantly with Rich Conferencing
<
••
Research collaboration. Learning institutions
need to stay at the front of the curve in gathering,
analyzing, and disseminating research
data as they collaborate with institutions
worldwide. WebEx allows universities to reach
out internationally to easily collaborate with
partnering universities and other stakeholders.
Cisco Public Sector Collaboration Brochure | © 2010 Cisco Systems, Inc. All rights reserved.
Cisco WebEx Connect provides core collaboration
services such as presence, instant messaging,
shared workspaces, and voice, video, and web
meetings. Cisco WebEx Connect streamlines faculty,
staff, and student communications and collaboration,
and provides a platform for students to experience
continuous, collaborative learning. Many institutions
experience rapid ROI within a few months of
deployment.
Cisco on Cisco: Using its own WebEx
collaboration tools, standard audio-video
conferencing, and Cisco TelePresence
conferencing, Cisco has virtually eliminated travel
for internal meetings, reducing it by 99 percent.
Cisco has also reduced training-related travel by
98 percent. As a result, travel expenses are down
by more than half—from approximately US$750
million per year to approximately $350 million
per year. Increased productivity from senior and
executive management and other experts is
valued at $42 million.
Minnesota State Colleges and Universities
(MNSCU) uses Cisco WebEx conferencing to
collaborate across its 53 campuses, which are
located throughout the state. Users can:
••
Engage in impromptu conversations using instant
messaging
••
Instantly launch WebEx meetings from instant
messaging sessions
> Continued
Contents
Higher Ed
Preparing Today’s Students for
Tomorrow’s World
Create a Collaborative Learning
Environment
Communicate and Collaborate
Instantly with Rich Conferencing
Consistently Deliver on Customer
Expectations
Empower Communities with Web
2.0 for Education
Don’t Just Call. Connect,
Communicate, and Collaborate.
Reduce Communication Delays
Keep Faculty and Staff Productive
Even When They’re On-the-Move
Expand Opportunities to
Collaborate and Learn
<
4
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••
Manage projects and team activities with
integrated calendaring
••
Share content and collaborate on projects with
shared team spaces that provide a centralized
location for shared documents and discussion
threads
Thanks to WebEx, MNSCU has reduced travel-related
costs by as much as 90 percent for meetings, training,
and tech support. MNSCU has also streamlined
statewide operations, expedited technical problem
resolution, and increased access to a higher level of
learning quality.
UCI Extension is the continuing education arm of the
University of California at Irvine, and as such, it offers
thousands of courses and programs to local, corporate,
regional, and global constituencies. Using Cisco WebEx
Training Center, UCI introduced a collaborative online
classroom that has allowed the university to overcome
geographical boundaries and deliver training to a larger
number of corporate clients.
••
Instructors can serve more students regardless
of their location
••
Interactive features such as chat, polling, and
screen-sharing provide the same learning model
as in-person training
••
New capabilities such as recording of courses
and a searchable online training library give busy
corporate students anytime access to more than
2000 course recordings
Cisco Public Sector Collaboration Brochure | © 2010 Cisco Systems, Inc. All rights reserved.
> Continued
Contents
Higher Ed
High call volumes can result in busy signals and
dropped calls. Callers who don’t get through
become frustrated with long wait times or the
inability to reach a live person. This can lead to
complaints and missed opportunities because
student prospects and angry parents may go
elsewhere.
Create a Collaborative Learning
Environment
Communicate and Collaborate
Instantly with Rich Conferencing
Consistently Deliver on Customer
Expectations
Empower Communities with Web
2.0 for Education
Cisco customer care products can help you
proactively connect people with the information,
expertise, and support they need, when and
where they need it. These advanced products
provide intelligent routing and call treatment, so
you can transform customer care from simple
phone transactions to rich interactions that can
be customized to meet the needs of faculty, staff,
students, and parents using voice, web, email, and
video. With Cisco Customer Care, higher education
institutions can:
••
Increase responsiveness while decreasing
costs by enabling service agents to be more
efficient and productive and by utilizing voice
self-service functionality
••
Virtualize knowledgeable staff and contact
center applications to make sure constituents
are connected to the right person regardless of
where that person is located
Don’t Just Call. Connect,
Communicate, and Collaborate.
Reduce Communication Delays
Keep Faculty and Staff Productive
Even When They’re On-the-Move
Expand Opportunities to
Collaborate and Learn
5
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Consistently Deliver on Customer
Expectations
Preparing Today’s Students for
Tomorrow’s World
<
Cisco Public Sector Collaboration Brochure | © 2010 Cisco Systems, Inc. All rights reserved.
••
Provide personalized 24 hour services for
faculty, staff, students, and parents
••
Utilize automated speech recognition and
text-to-speech capabilities to respond to
constituents in new and innovative ways
The University of North Carolina at Charlotte uses
Cisco customer care solutions to provide a better
contact center experience for faculty, staff, students,
and parents, and to prepare for 7000 new students
and 150 new faculty members, which it expects to
add by 2012.
The university already receives approximately 8000
calls per week at the beginning of each semester
regarding financial aid, account status and class
registration. With advanced capabilities such
as skills-based routing, the university’s contact
centers, which include the IT help desk, financial
aid, graduate admissions, student accounts, and
registrar’s office, increased answer rates from
82 to over 93 percent while handling 25 percent
more calls as the fall 2008 semester began. The
university also reduced the average wait time for
undergraduate admissions by 40 percent, providing
the best-ever service to callers.
> Continued
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Higher Ed
<
Create a Collaborative Learning
Environment
Communicate and Collaborate
Instantly with Rich Conferencing
Consistently Deliver on Customer
Expectations
>
Print Section
Brandeis University replaced its call menu system,
which frustrated users who had to wait to reach a
live person, with a Cisco customer care solution.
Now callers reach a live person right away. All calls
are answered by the first available agent. When the
contact center experiences heavy volume, even the
director of financial aid can log in to take calls.
Preparing Today’s Students for
Tomorrow’s World
6
“Answering more calls with a live person has
increased caller satisfaction and callers are
generally calmer because they have a shorter
wait.”—John Turner, director of networks and
systems, Brandeis University
By merging its previously separate faculty help
desk, student help desk, and library services into
one virtual contact center, callers also enjoy faster
service. Each contact center is staffed at different
hours, so callers can reach a live person any time
from 8 a.m. to 2 a.m. It has allowed Brandeis to
provide more and better service.
Empower Communities with Web
2.0 for Education
Don’t Just Call. Connect,
Communicate, and Collaborate.
Reduce Communication Delays
Keep Faculty and Staff Productive
Even When They’re On-the-Move
Expand Opportunities to
Collaborate and Learn
Cisco Public Sector Collaboration Brochure | © 2010 Cisco Systems, Inc. All rights reserved.
> Continued
Contents
Higher Ed
Preparing Today’s Students for
Tomorrow’s World
Create a Collaborative Learning
Environment
Communicate and Collaborate
Instantly with Rich Conferencing
Consistently Deliver on Customer
Expectations
Empower Communities with Web
2.0 for Education
Don’t Just Call. Connect,
Communicate, and Collaborate.
Reduce Communication Delays
Keep Faculty and Staff Productive
Even When They’re On-the-Move
Expand Opportunities to
Collaborate and Learn
<
7
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Empower Communities with Web 2.0 for
Education
••
Publish and share content quickly and easily
••
Communicate and collaborate more effectively
Today’s students are accustomed to a range of
social networking technologies. Increasingly, faculty
members, administrators, and researchers are
collaborating with these technologies as well. You
can enable social-driven collaboration inside and
outside of your higher education institution with
Cisco Enterprise Collaboration Platform (ECP.) It
allows virtual teams and communities to:
••
Synchronize activities to accelerate projects and
streamline processes
••
Quickly share ideas through blogs and wikis
••
Schedule meetings and enable instant
messaging, voice, and video communication
••
Manage and share documents
••
Take advantage of micro-blogging, content
rating, and tagging to work more efficiently
Cisco ECP gives teams and knowledge workers a
quick, highly secure way to create, share, and scale
content and expertise within your organization. Built
as an open, standards-based platform, Cisco ECP
integrates vital communications and collaboration
tools with everyday applications into a single
interface that’s easy to use and customize.
It’s personal. It’s efficient. It’s everywhere!
Twenty hours of new content is uploaded to
YouTube every minute. The typical employee
now watches 4.6 hours of enterprise video each
month, according to a 2009 report from IDC. It’s
not a matter of if video will make its way into your
organization, but when.
If you’d like to share ideas and expertise with
user-generated video content, the Cisco Show
and Share social video system can help you do it.
Users can create content with the touch of a single
button, quickly edit videos with a network-based
video editor, tag videos with keywords to facilitate
search functionality, and viewers can easily rate
content and add comments to add value. Now,
video can be everywhere.
With Cisco ECP, faculty, staff, and students can
create virtual communities of interest both inside
and outside their institutions and students can
create virtual study groups and project teams, using
ECP to:
Cisco Public Sector Collaboration Brochure | © 2010 Cisco Systems, Inc. All rights reserved.
> Continued
Contents
Higher Ed
IP communications—putting separate voice, video,
and data networks onto a single IP network—
can provide immediate reductions in the cost of
communications. According to a 2008 survey
by industry analyst, Chadwick Martin Bailey, with
converged communications:
••
Preparing Today’s Students for
Tomorrow’s World
Communicate and Collaborate
Instantly with Rich Conferencing
Consistently Deliver on Customer
Expectations
Empower Communities with Web
2.0 for Education
Don’t Just Call. Connect,
Communicate, and Collaborate.
Reduce Communication Delays
Keep Faculty and Staff Productive
Even When They’re On-the-Move
8
>
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Don’t Just Call. Connect, Communicate,
and Collaborate.
Create a Collaborative Learning
Environment
<
36 percent of organizations surveyed save
11−25 percent monthly from cell phone and
long distance avoidance with mobile unified
communications.
••
64 percent of organizations reduced annual
travel costs by up to 25 percent through
technology-enhanced collaboration.
••
And 19 percent of organizations report a 26−50
percent reduction in monthly telecom charges
as a result of upgrading to next-generation
technology in their contact centers.
The Collaboration Effect
More importantly, when you put voice on your data
network, you lay a foundation for powerful new
unified communications capabilities, which can
give individuals up to 2 hours of more productive
work every day. Start small. Cost-effectively deploy
unified communications where you need it most.
You’ll reduce costs, improve worker productivity, and
free up funds to invest in other areas.
To Switch or not to Switch
If you haven’t switched to unified communications
because you think it is cheaper to maintain a
fully depreciated TDM infrastructure, think again.
The vast majority of public sector organizations
realize net savings of US$595 per user within five
years, according to a Salire Partners UC TCO
analysis of public and private organizations. Even
if your aging telephony equipment is not fully
depreciated, you’ll still be better off switching,
because you’ll save on communications
infrastructure costs, while creating a platform that
enables future productivity and collaboration
enhancements.
You can obtain up to 2 hours of more
productive work from employees every day, by
extending unified communications across your
organization.—Chadwick Martin Bailey
Expand Opportunities to
Collaborate and Learn
Cisco Public Sector Collaboration Brochure | © 2010 Cisco Systems, Inc. All rights reserved.
> Continued
Contents
Higher Ed
Create a Collaborative Learning
Environment
Communicate and Collaborate
Instantly with Rich Conferencing
Consistently Deliver on Customer
Expectations
Empower Communities with Web
2.0 for Education
Don’t Just Call. Connect,
Communicate, and Collaborate.
9
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Western Technical College in El Paso, Texas knows
that students and employers have many choices, so
every interaction becomes part of their decisionmaking process. When the college relocated its
main campus and more than doubled its square
footage, it used its existing Cisco data network to
support Cisco Unified Communications. As a result,
the college:
Preparing Today’s Students for
Tomorrow’s World
<
••
Reduced telephony cabling costs by 50 percent
••
Cut operator call-handling load by 50 percent
through direct dialing capability
••
Enhanced customer service through improved
call handling, which helped increase freshman
class enrollment by 12 percent because
prospective students are no longer asked to
hang up and direct-dial numbers at the main
campus
“The education market is extremely competitive.
Cisco Unified Communications significantly
improved our competitive position by enhancing
customer service and internal communications
between our two sites.”—Jose Perez, IT Director,
Western Technical College
Reduce Communication Delays
Keep Faculty and Staff Productive
Even When They’re On-the-Move
Expand Opportunities to
Collaborate and Learn
Cisco Public Sector Collaboration Brochure | © 2010 Cisco Systems, Inc. All rights reserved.
Brandeis University uses network-powered unified
communications to replace its public address
system, saving hundreds of thousands of dollars on
a public address system. Brandeis also uses unified
communications to:
••
Enhance emergency communications:
campus-wide public address and emergency
announcements are sent to built-in speakers on
Cisco Unified IP Phones in every office, public
area, and dorm room
••
Provide attractive communications services for
students
••
Ensure that teachers have the resources they
need for rich-media lectures
••
Decrease the amount of time spent on
payroll: The university IT group wrote a time-clock
application for Cisco Unified IP Phones that has
reduced the time managers spend calculating
their employees’ hours from one full day to one
hour
“Cisco Unified Communications is more than a
telephone system. It’s a complete communications
platform that also supports rich-media,
conferencing, video, and more. It supports our
current needs and gives us flexibility to add new
capabilities in the future.”—John turner, director of
networks and systems, Brandeis University
> Continued
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Higher Ed
You can communicate securely and effectively
inside your institution and with partners outside
your institution using Cisco messaging solutions.
Users can view real-time presence information
and connect with contacts through email, instant
messaging, and voicemail. The power of presence
allows individuals to see who’s available at a glance.
Create a Collaborative Learning
Environment
The ability to efficiently access and deliver
messages anywhere on any device using email,
instant messaging, and voicemail provides proven
productivity gains. According to a 2008 survey by
research firm, Chadwick Martin Bailey, you can:
••
Save up to 20 minutes per user daily by making
it possible for people to reach colleagues on the
first try with advanced messaging clients, instant
messaging, and presence
••
Save up to 40 additional minutes per user daily
by making it possible for people to escalate
instant messaging into phone calls and web
conferences
Communicate and Collaborate
Instantly with Rich Conferencing
Consistently Deliver on Customer
Expectations
Empower Communities with Web
2.0 for Education
Don’t Just Call. Connect,
Communicate, and Collaborate.
Reduce Communication Delays
Keep Faculty and Staff Productive
Even When They’re On-the-Move
Expand Opportunities to
Collaborate and Learn
10
>
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Reduce Communication Delays
Preparing Today’s Students for
Tomorrow’s World
<
••
During a recent hostage situation, students, faculty,
and staff cross-campus were quickly alerted to the
situation through IP phones and speakers, legacy
paging systems, computer desktops, SMS text
messaging, and email. Campus security sent one
message, one time and the notification was out there
to everyone.
Cisco on Cisco: In a pilot, Cisco extended
messaging capabilities to 3000 of its own field
sales users. Mobile workers enjoy capabilities
such as single number reach, instant messaging,
presence, video, click-to-call, and impromptu web
conferencing. These capabilities all work together
to provide an additional 65 minutes of mobile
worker productivity every day. Cisco expects
that this additional productivity will provide a
projected annual value of US$87.5 million for
Cisco. And these savings can be used to fund
other productivity-building, cost-cutting projects.
http://www.cisco.com/web/about/ciscoitatwork/
unified_comm/Unified_Comm_Benefits.html
Save up to 20 minutes per user daily through
more efficient message management (e.g. being
able to manage all emails, voicemails and faxes
from a single inbox)
The University of Louisville leverages Cisco’s
advanced unified messaging capabilities and
Singlewire’s Informacast emergency notification
system to improve campus safety and security.
Cisco Public Sector Collaboration Brochure | © 2010 Cisco Systems, Inc. All rights reserved.
> Continued
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Higher Ed
Extending collaborative capabilities to mobile
devices keeps everyone productive even when
they’re on the move. With Cisco mobile applications,
you can connect, communicate and collaborate
using smartphones. Mobile staff, faculty and
students can:
••
Use multimedia collaboration tools such
as voice, video, and instant messaging to
participate in WebEx meetings—from their
smartphones
••
Access unified communications capabilities—
from their smartphones
••
Automatically move active calls between WiFi and the cellular network—from their Nokia
smartphones and BlackBerry phones
Preparing Today’s Students for
Tomorrow’s World
Communicate and Collaborate
Instantly with Rich Conferencing
Consistently Deliver on Customer
Expectations
Empower Communities with Web
2.0 for Education
Don’t Just Call. Connect,
Communicate, and Collaborate.
Reduce Communication Delays
Keep Faculty and Staff Productive
Even When They’re On-the-Move
Expand Opportunities to
Collaborate and Learn
11
>
Print Section
Keep Faculty and Staff Productive Even
When They’re On-the-Move
Create a Collaborative Learning
Environment
<
Brandeis University is always looking for new ways
to connect students and faculty. That’s why they
equip each incoming student with a Cisco Unified
IP Phone, which they keep until they graduate. The
phones give students access to robust unified
communications capabilities, which enhances
communications and collaboration with faculty, staff,
and other students. Students have even developed
new applications for these phones, such as an
application that allows students to program their own
wake up calls.
These and other advanced capabilities can have
a big impact on your mobile workforce, making it
possible for you to:
••
Increase worker productivity
••
Improve responsiveness to constituents
••
Control costs by making mobile devices
extensions of the network
••
Enable people to connect, communicate and
collaborate using their smartphones
Cisco Public Sector Collaboration Brochure | © 2010 Cisco Systems, Inc. All rights reserved.
> Continued
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Higher Ed
From classroom learning to collaborative research
to meeting with colleagues around the world, the
Cisco TelePresence solution dramatically improves
an institution’s ability to collaborate effective. By
enabling people to meet, share documentation,
and make decisions in real-time, unencumbered
by geography, Cisco TelePresence conferencing
reduces the need for frequent travel and all of its
associated costs.
Create a Collaborative Learning
Environment
Communicate and Collaborate
Instantly with Rich Conferencing
Consistently Deliver on Customer
Expectations
Empower Communities with Web
2.0 for Education
Don’t Just Call. Connect,
Communicate, and Collaborate.
Reduce Communication Delays
Keep Faculty and Staff Productive
Even When They’re On-the-Move
Expand Opportunities to
Collaborate and Learn
12
>
Print Section
Expand Opportunities to Collaborate and
Learn
Preparing Today’s Students for
Tomorrow’s World
<
Madison Area Technical College (MATC) in
Wisconsin has enhanced its popular distance
learning program with Cisco TelePresence, making
it possible for MATC to efficiently deliver quality
instruction regardless of classroom geography.
MATC utilizes a variety of Cisco TelePresence
systems across its two Madison and four Regional
Wisconsin campuses. Off-campus students have
a “live” classroom experience over the network and
MATC is able to better compete with other Higher
Ed institutions because it can share professors
simultaneously between campuses. MATC has
maintained a healthy enrollment growth even during
the downturn because they are the only college that
delivers curriculum via TelePresence. TelePresence
is also a “green” technology, which saves the college
money by reducing travel, even as the number of
student-faculty interactions increases.
Cisco Public Sector Collaboration Brochure | © 2010 Cisco Systems, Inc. All rights reserved.
“TelePresence is a cool collaboration tool. Plus it
expands our educational opportunities. There are
people out there who would love to get an MATC
education, but they just haven’t been able to reach
us. Now they can.”—Roger Price, VP of Infrastructure
Services, Madison Area Technical College
Duke University has ambitious plans for Cisco
TelePresence conferencing. In fact, TelePresence is
the cornerstone of Duke’s globalization efforts. Duke is
currently working with Cisco on the planning, design,
and implementation of a TelePresence Lecture Hall that
can accommodate 120 people. The custom facility,
which is the first of its kind, will eventually reach 11 other
countries and will provide unique learning experiences
and unprecedented access to renowned scholars
around the world. Duke even uses TelePresence for
its weekly meetings with Cisco, eliminating costly and
time-intensive trips between California and North
Carolina.
Cisco on Cisco: Cisco uses Cisco TelePresence
conferencing to reduce travel and related costs and
accelerate decision-making for globally dispersed
teams. Over 330,000 Cisco TelePresence meetings
have been held within Cisco. Participants avoided
travel for 63,240 of these meetings, which saved Cisco
US$253 million and eliminated 136,598 million cubic
meters of carbon emissions; the equivalent to taking
31,124 cars off the road.