Cisco Retail Services
Smart Foundation Service
Increase Uptime and Protect Your Network Investment
Managing a retail business today has its share of challenges. To differentiate yourself,
you’ve got to offer excellent products, superior customer service, and an outstanding
shopping experience that keeps customers coming back for more.
To succeed in those goals, your IT infrastructure has to deliver as well. Your employees
need systems that are reliable and that work as hard as they do. And management
requires assurance that the company will realize a return on its networking investments.
The Cisco Smart Foundation
Services for Retail Businesses and Branch Environments
Service is specifically designed
No matter what the size of your business, you are dependent on your network applications. You can’t afford the lost productivity or profitability that can come from a network
outage, but neither can you afford to commit to a service program that doesn’t answer
to your particular business needs.
for small and medium-sized
businesses (SMB). It provides the
easy, cost-effective network support
your business needs to ensure
operational reliability while containing
costs and protecting your investment
in Cisco networking solutions.
That’s why Cisco® has developed the Smart Foundation Service. It’s ideal for retailers with
• Branches managed by a data center
• Smaller data networks comprised of routers, switches, wireless, and VPN/security
• Limited IT staff who are responsible for network design, deployment, and maintenance
Cisco Retail Services
Fundamental Protection that Fits
The Smart Foundation Service provides essential elements of support, including
• Clear, non-technical tools and resources
• Step-by-step guidance from Cisco SMB Technical Assistance Center (TAC) engineers
who are trained to support customers with branch environments
• Next-business-day hardware replacement
• Operating system software updates for bug fixes
Smart Foundation Service customers have 24/7/365 access to the Cisco Technical
Assistance Center (TAC). Whether you prefer contact by email, telephone, or through
Web-based collaboration, the service is both convenient and efficient. Global, multilanguage support is available in English, Spanish, Portuguese, French, Italian, German,
Chinese, and Japanese.
Cisco Smart Foundation Service
J.D. Power and Associates selected Cisco
as the first global networking company
to receive its award for technology
service and support excellence in 2006*,
recognizing Cisco’s and our partners’
commitment to customer satisfaction.
Advance
Hardware
Replacement
Cisco
Technical
Assistance
Center
Hotline
Cisco
Knowledge
Base and
Tools
Operating
System
Software
Eligible
Devices
8 x 5 x next
business day
8 a.m. to 5 p.m.
access to SMB
TAC engineers
(access levels
vary by region)
Full access
through
Cisco Smart
Foundation
portal
Updates for
bug fixes
Select SMBclass data
products
Affordable Business Continuity
The damages of network downtime can reach throughout your entire business. In the
store, sales can be lost and employee productivity can suffer. Your relationships with
suppliers and business partners can be jeopardized. And downtime can result in
impaired financial performance from missed discounts and interrupted cash flow.
Warranties offer limited protection, and are usually in effect only within a short window
following purchase. When defective hardware must be replaced, you may have to wait
many days for shipment. Plus, warranties don’t provide expert technical support, online
tools and resources, or software updates.
With all of these risks, investing in a support program can pay off. The annual fee for
Cisco Smart Foundation Service can be lower than the cost of even a single uncovered
service call. Your IT staff gets the support they need from Cisco’s award-winning service
organization, which allows them to stay focused on their primary responsibilities. And you
are assured of operational stability and a program that fits your budget requirements.
*J.D. Power and Associates Certified Technology and Service Support Program,SM developed in conjunction
with the Service and Support Professionals Association (SSPA); for more information, visit www.jdpower.com
or www.thesspa.com.
Cisco Retail Services
Why Cisco?
Whether you have two stores across
town or 2,000 around the globe, Cisco has
the solutions, experience, and expertise
to help improve your effectiveness and
operational capacity.
• Increase efficiency. Cisco offers
an exceptional range of data, voice,
and mobility products to help your
retail business to achieve long-term
IT efficiencies, while providing the tools
for business innovation.
• Lower total cost of ownership
(TCO). Cisco can help your business
reduce capital expenses through
higher utilization of data servers and
storage, simplifying and automating
administrative tasks, and lowering
operational costs.
• Increase agility. With a flexible
Contract Benefits
Cisco network architecture, IT staff
Multi-year contracts for the Smart Foundation Service make critical support even more
can more quickly respond to changing
cost effective. These options offer lower total support costs, a stable rate over the course
business demands, streamline
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logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
retail requirements.
All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0809R)
Americas Headquarters
Cisco Systems, Inc.
San Jose, CA
Asia Pacific Headquarters
Cisco Systems (USA) Pte. Ltd.
Singapore
Europe Headquarters
Cisco Systems International BV
Amsterdam, The Netherlands
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.
CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play,
and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork
Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing,
FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy,
Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are
registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0809R)