On­The ­Job Protocols A: General Guidelines for Success: § Carefully read all company orientation materials § Set goals/priorities; be prepared; meet all deadlines § Ask questions when unsure; take notes § Observe or ask about formality of names and titles § Dress appropriately § Always be tactful and diplomatic; support staff can make or break you § Do more than expected C: The Following May Be Interpreted as Irresponsibility and/ Immaturity: § Personal Phone Calls § Sloppy desk, work space, or work products § Talking about non­business matters § Sitting idle at your desk or work space § Asking for time off; remember internship assignments are "no­cut classes" E: Observe Supervisor's Priorities About: § Neatness of work area § Confidentiality of materials § Coming early or staying late § Lunch hour routine § Telephone etiquette § General office demeanor G: With Respect to Feedback and Reviews: § Ask if you receive no feedback after the first month on the job § Accept criticism without being defensive § Do not interpret performance reviews as personal criticism § Remember, people want you to succeed B: Be a Team Player § Do not compete with co­workers § Do routine jobs without complaining § Show initiative § Develop work relationships slowly, after you know office politics § Always inform your supervisor of your whereabouts D: The Following May Be Interpreted as Theft: § Not re­paying advances § Abusing telephone privileges § Removing office supplies § Copying computer programs § Abusing expense accounts § Using copying machines for personal reasons F: Observe Supervisor's Management Style: § Do they prefer written or oral reports § Do they supervise closely or from afar § Do they provide immediate responses to questions and problems or do they prefer to think about them before responding H: Take Every Advantage to Learn: § If you have time, read available materials, make time at home to do so § Ask questions, observe people's behavior, attend social functions § Network whenever possible, collect business cards § Identify career tracks and their prerequisites § Ask for letters of recommendation at the end of your assignment