Requirements Strategy Stream
IAQG General Assembly
Napoli, Italia
11 April 2008
Guy Dion - Requirements Strategy Stream Leader
IAQG General Assembly
Page 1
Team Membership
Team leadership:
– Team Leader
Guy Dion
– AAQG Leader
Alan Daniels
– APAQG Leader Masahiro Kawamoto
– EAQG Leader
Guy Dion
– Facilitator
Wayne Johnson
Operating Management System Representative : John Addey
Initiative Leaders:
9100
REQ-006 9110
REQ-007 9120
REQ-008 9115
REQ-009 9101
– REQ-001
–
–
–
–
GA - Naples – 11 April 2008
Guy Dion
Jeff Wood
Dale Gordon
Michelle Pierce
Hans Luijt
Guy Dion - Requirements Strategy Stream Leader
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Requirements Strategy Stream
Mission & Future State
Establish, Develop, and Maintain Industry Quality
Requirements to improve product and process integrity
ƒ Maintain Focus on Quality Management System (QMS) Standards
– Improve the supplier performances and customer satisfaction,
especially Product Quality & On-time Deliveries
– Take into account the new requirements from aviation, space &
defense
– Stay abreast with emerging requirements
(environmental requirements such as REACH)
– Sustain and improve the audit process
– Support QMS revision year 2008
ƒ Harmonization of Customer Requirements for suppliers
ƒ Work with Relationship Growth Teams
– Civil Authorities, Space, Defense & National Trade Associations,
MRO (Maintenance, Repair and Overhaul Organizations) and Airlines
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
Page 3
“ 9100 ”
General QMS Standard
Initiative Leader: Guy Dion
IAQG General Assembly
Page 4
9100 Standard - 2008 Revision
Initiative Summary:
ƒ
Revise 9100 to incorporate ISO 9001-2008 changes
ƒ
Expand scope to include the Defense sector
ƒ
Analyze needs of stakeholders and add/revise requirements
ƒ
Comply with IAQG strategy
IAQG General Assembly
Page 5
9100: Revision Process
IAQG Stakeholder Focals
& 9100 Team Liaisons
Stakeholder
ƒ Certification/Registration
Bodies
ƒ Civil Aviation Authorities
ƒ Defense / NATO
ƒ Space
ƒ OASIS Suppliers
ƒ IAQG & Sector Companies
ƒ IAQG Strategy Streams:
– People Capability
– Product and Supply Chain
IAQG Focal
9100 Team Liaison
Rick DOWNS
Hans LUIJT
Edward BAYNE
Jack FLETCHER
Roberto CIASCHI
Hans LUIJT
*
Alan DANIELS
Francisco LOSADA
Roberto CIASCHI
Hans LUIJT
*
Herbert MAIROSE
Susan ARMSTRONG/
Larry WENG (co(co-chairs)
Henry JOHANNSON
Buddy CRESSIONNIE/
JeanJean-Louis DOULIERY
* 9100 Team Sector Leaders
Page 1
Data mining )
Stakeholders inputs
Web survey
MCRT
Consolidation )
(Master Review Comments Template)
Review process )
Accept / Reject /
Proposals / Comments
Nov. 2005 (Paris)
40 %
accepted
9100 Design Specification
Key considerations
9100
Objectives for the
9100 QMS Standard (IAQG Strategy)
The 9100 standard shall :
– constitute quality management system requirements that are not
contractual in nature or contain product specific requirements, and
that
1. Improve the suppliers performance and customer satisfaction,
– enhance clarity of requirements or address stakeholder needs,
needs, and
that
2. Be the foundation of the requirements applicable to the whole
especially : Quality of the products & On-time deliveries
aerospace and defense industry
– are auditable and define “what”
what” not “how,”
how,” and that
3. Be recognized by the authorities
– are compatible for use by all stakeholder segments and by
organizations of all types and sizes, and when
4. Be applicable to 10 000 suppliers in 35 countries, applied and adapted
– the benefit of the proposed change/addition outweighs the impact of
implementation
to : primes, systems manufacturers, equipment manufacturers, sub-contractors,
components manufacturers (mecanics, electronics, …) …
Page 1
internal
WG draft
7 August 2007
5. Allow a common interpretation of the 9100 standard by auditors,
Orlando
audited companies, at all levels
6. Take into account the new requirements from the aerospace and
defense industry
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GA - Naples – 11 April 2008
339 items
MCRT
Design Specification &
IAQG Strategy > 9100 objectives
ƒ Stakeholder requests for changes to ISO 9001 are
out of scope
ƒ Changes/additions to be considered are those that:
Started in April 2005
(Amsterdam)
Guy Dion - Requirements Strategy Stream Leader
Oct. 2006 (Sevilla)
Apr. 2007 (Melbourne)
AAQG : Sept. 18 & 19
(Los Angeles)
EAQG : Oct 2 & 3
(Paris)
7-8, 12 Oct 2007
(Orlando)
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9100: Revision Process
Issue of a “9100 coordination draft” 9 Nov. 2007
on the basis of:
− Changes proposals reviewed
− Design specification
− IAQG Strategy
− 9100 objectives
Request for
stakeholders comments
due by 30 January 2008
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
Page 7
9100: Revision Process
Review of the comments on the
“9100 coordination draft”
in each sector )
(under the coordination of
each 9100 sector leader)
Consolidation )
AAQG APAQG EAQG
separate review meetings
(due date 21/02/2008)
IAQG sectors, CAAs, CBs,
Defense & Space
comments
New MCRT
(Master Comments Review Template)
Accept / Reject /
Review and
Rewrite
disposition process )
9100
Planning for deployment
Formal
support material &
Ballot
preparation of the
Formal Sector Ballot
May 2008
182 items
Full Team
4, 5, 7 April 2008
(Naples)
Issue planned :
May 2008
Limit date for comments :
August 2008
9100 Publication: November 2008
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
Page 8
9100 – Main proposed changes
Product quality and on-time delivery performance
¾ Added requirement for “product conformity” and “on-time
delivery” to be measured, and appropriate actions taken if
planned results are not achieved
) benefits:
Linkage between the QMS and organization performance,
In line with the IAQG strategy
Formal monitoring of customer satisfaction data
¾ Added the requirement to monitor data and to develop
improvement plans that address deficiencies
) benefits:
To promote continuous improvement of the product and
customer satisfaction,
Address the ICOP requests
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
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9100 – Main proposed changes
Added to 7.1 – Planning of Product Realization
7.1.1 Project Management
¾ New requirement for planning and managing product realization
in a structured and controlled way
7.1.2 Risk Management
¾ New requirement of implementation of a risk management
process applicable to the projects & products : responsibility,
criteria, mitigation & acceptance
7.1.3 Configuration Management
¾ Moved from clause 4.3 to clause 7.1
+ more details on the different activities to be covered
7.1.4 Control of Work Transfer
¾ Moved from clause 7.5 (Production) to clause 7.1
+ must have a process to plan and control the transfer activities
) benefits: Pro-active approach for management of these activities
tio10ns
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
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9100 – Main proposed changes
Expanded “key characteristics”
to “special requirements” and “critical items”:
) “Special requirements”
(previously in the CD draft : “essential requirements”)
¾ which have high risks to being achieved, hence
¾ requiring their inclusion in the risk management process.
) “Critical items” including “key characteristics”
(previously in the CD draft :“essential items”)
¾ which have significant effect on the product realization and
use of the product, hence
¾ requiring specific actions to assure they are adequately
managed.
) benefits: To provide focus on important items
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
tio11ns
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9100 – Main proposed changes
General QMS requirements
¾ Organization’s Quality Management System shall address
customers and applicable statutory and regulatory
QMS requirements
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(instead only QMS documentation)
Use of recognized certifications
¾ For suppliers selection and evaluation
¾ As one component of an organization’s supplier control process
Addition
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
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9100 – Main proposed changes
Update the requirement for controlling suppliers
¾ Approval status and scope (i.e., approved, conditional, disapproved),
¾ Authority for decision, change and controlled use of suppliers
¾ Requirements to be flowed down the supply chain
ation
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7.5.1.1 Production process verification “FAI”
¾ Formal requirement to validate the production processes,
documentation and tooling + repeat the process when necessary
(engineering or manufacturing processes changes).
¾ Moved from 8.2.4.2 (measurement) to 7.5.1.1 (production)
ation
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GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
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9100: Deployment Support Material
ƒ Press Release on the 9100 main changes (on release of 9100)
ƒ FAQs (Frequent Asked Questions) (on release of 9100)
– Implement a visible 9100 FAQs link from IAQG website
– Develop FAQs and responses (to be reviewed in Yokohama – Oct. 2008)
ƒ Overall 9100 training material planned to be developed
– that can be used by companies highlighting changes
(on release of 9100, draft planned July 2008)
ƒ Coordination actions planned
on the other IAQG standards / documents impacted by 9100 changes
– with initiative leaders of IAQG published / in-work standards (e.g.
9101, 9102, 9103, SCMH,…)
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
Page 14
“ 9110 ”
Maintenance QMS Standard
Initiative Leader: Jeff Wood
IAQG General Assembly
Page 15
9110 Standard – 2009 Revision
Initiative Summary:
ƒ Revise and align with the next revision of IAQG 9100
ƒ Review scope and identify stakeholder needs
IAQG General Assembly
Page 16
9110: Progress Status
ƒ 9110 draft:
– Draft in development; will be updated to reflect
ISO 9001/9100 proposed revisions/updates
– 9110 coordination draft planned for IAQG
coordination (June 2008)
• 60 days for IAQG comment/feedback
• Team disposition comments
• Incorporate content into 9110 ballot draft after 9100
publication
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
Page 17
9110: Related Concerns/Issues
ƒ Concerns/Issues:
– Industry impacted by redundant audit activity
(e.g., Airlines, CASE, Customers, Authorities)
– Limited industry recognition of 9110 certification;
to date only 153 organizations are certified
– Repair stations are mainly organized to address the
regulations, they may not have a mature quality
management system
• few performance indicators,
• no improvement process, …
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
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9110: Strategy
Actions :
– Promotion by the IAQG members of the 9110 certification
in the ICOP scheme
(for their repair stations and the repair station of their suppliers)
– To add a dedicated team in the “Relationship Growth
Strategy” to address the maintenance issues of redundant
audit activities
(Team will incorporate Airlines, MRO, OEM and Authorities participation)
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
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“ 9120 ”
Distributor QMS Standard
Initiative Leader: Dale Gordon
IAQG General Assembly
Page 20
9120 Standard - 2009 Revision
Initiative Summary:
ƒ
Revise 9120 to incorporate ISO 9001:2008 changes
ƒ
Revise 9120 to incorporate 9100:2008 changes
ƒ
Analyze needs of 9120 stakeholders and add/revise
requirements
IAQG General Assembly
Page 21
9120: Progress Status
ƒ Writing Sub-Team meeting
28 February 2008 - Florida
– Second 9120 draft prepared
ƒ Naples 9120 meeting:
– Full Team review of second 9120 draft
– Coordination draft comments reviewed and
reconciled
– Reviewed new ISO 9001 schedule
(TC176 changed their estimated release date from
2Q 2009 to 4Q 2008)
– Kept 9120 schedule to release in January 2009
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
Page 22
“ 9115 ”
Software QMS Standard
Initiative Leader: Michelle Pierce
IAQG General Assembly
Page 23
9115 Standard – Software QMS
Initiative Summary:
– To establish software quality management
requirements for the Aviation, Space and Defense
industry for deliverable embedded or loadable
software products
– To harmonize the content of AS9006 with the content
of ISO 12207:2007 and other applicable standards,
retaining the 9100 framework
IAQG General Assembly
Page 24
9115: Progress Status
Orlando
Review Draft from Orlando
For:
consistency
flow
duplications
text placement
Review Relevant Standards
For missing requirements
AP
APAQG
QG
October 2007:
Complete 12207
Integration
EAQG
EA
AAQG
AQ
G
AAQG
March 2008:
Integration of
Sector Comments
Naples
Cleanup
June 2008:
Initial Draft released
for Comments
Planned Publication :
Oct. 2009
IAQG General Assembly
Page 25
9115: Utilization
¾ 9115 is used as a supplement to 9100 and explains
the 9100 requirements, where necessary, for
software requirements.
¾ When utilized, 9115 must be used in conjunction with
9100 (9100 text not reproduced in 9115)
¾ If contractually flowed down, then organization will
monitor compliance to the standard
(no certification, 2nd party audit)
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
Page 26
“ 9101 ”
Audit Process Standard
(9111, 9121)
Initiative Leader: Hans Luijt
IAQG General Assembly
Page 27
9101: Audit Process Standard
Initiative Summary:
ƒ Amend 9101 Assessment standard in order to
enhance its clarity and compatibility with process
based management QMS ISO 9001, and IAQG
9100 Standard update to be published end of 2008.
IAQG General Assembly
Page 28
9101: Progress Status
ƒ New ISO 17021-2 Assessment Standard published
as draft: contains new detailed material that was in
the original 9101 update scope
ƒ First draft 9101 distributed for internal WG
discussion:
17 December 2007
ƒ Permission obtained to use ISO Audit Practices
Group (APG) material
ƒ Strong relation with new 9104-1 (activities just
launched)
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
Page 29
9101: Main changes
¾ No scoring
¾ For the first certification an initial on site audit is requested
in 2 stages :
9 Check ‘on site’ of the QMS documentation and determination of the
scope, request of customers feedback/complaints, focus on availability
of performance information and continual improvement,
9 Full on site audit.
¾ For all the audits the CBs must review and take into account the
customers feedback (through OASIS) and customer satisfaction
¾ New checklist contains specific aerospace situations (documents,
records, procedures, etc) to look for during on-site audits
¾ Improved link with Product quality, On Time Delivery and
processes:
9 Using actual product example during system audit
9 Use product quality and OTD performance measurement to focus audit
on under performing processes
¾ More focus on determining effectiveness in addition to determining
compliance
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
Page 30
9101: Main change benefits
9 Scoring is not used at all and elimination will save a lot
of time
9 Focus will more on performance improvement instead of
compliance monitoring
9 More emphasis on aerospace specific issues, and less
on completing a questionnaire
9 Better link with product quality and OTD performance
Note: the text of the present (and future) 9100 has the potential to
focus more on performance and effectiveness, the present 9101 only
focuses on general compliance
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
Page 31
9100 / 9101
Implementation – Transition phase
ƒ Publications
– 9100 : Nov. 2008
– 9101 : Dec. 2008
ƒ CBs
– Have 6 months for preparing the training material (until 01/07/2009)
– Transition period : 24 months from the 01/07/2009
¾ 12 months for the auditors training
¾ 12 months to perform the certification (possible during a surveillance audit)
ƒ Organizations already certified
– Ready Ö can start on 01/07/2009
– Can move from the old to the new 9100 during a surveillance audit,
) current 9100 valid until 01/07/2011
ƒ Organizations not yet certified (new contracts)
– New 9100 / 9101 mandatory on 01/07/2010
GA - Naples – 11 April 2008
Guy Dion - Requirements Strategy Stream Leader
Page 32
QMS Requirements
Supply Chain Management Handbook
Sales,Master
Contract
Design
Scheduling
Requirt. &
and
&
Flow down Developt.
Sequencing
People
Capability
Strategy
Stream
9102
FAI
GA - Naples – 11 April 2008
Supplier
Order
Capacity
sourcing
planning & Managt &
selection
scheduling logistic
& approval
9103
Key Charact.
.
9107
DDA
Operational Non conf,
Manufact. managt and corrective
Customer
and
product
preventive Support
inspection validation
actions
9114
Direct ship.
9131
Non conf.
91XX
……..
Best practices
SUPPY CHAIN
Strategy Stream
9101
Audit Process
(IAQG 103)
REQUIREMENTS
Strategy Stream
9120 (Distributors)
9110 (Maintenance)
9100 (General)
Maintenance of standards issued by IAQG
Oversight of Certification Scheme
9104-2 (surveillance)
9104-3 (auditors)
9104-1 (organization)
ICOP : Certification Scheme
Other Party
Managt System
Document Relationships
People Capability documents : dictionary…
Guy Dion - Requirements Strategy Stream Leader
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