2015 Winter Forum Milwaukee, Wisconsin September 24, 2015 Tom Halpin Vice President Marketing Berkshire Hathaway Energy • 11.5 million customers worldwide • 21,000 employees worldwide • $82.3 billion of assets • $17.3 billion of revenue • 32,600 miles of transmission lines • 16,400 miles of natural gas pipeline • More than 33,000 MW of owned and contracted generation capacity • 33% of owned and contracted generation capacity is renewable or noncarbon 2 Customer Commitment Vision Statement • To be the preferred provider of natural gas transportation and storage services based on our integrity, operational excellence, financial strength and environmental responsibility Mission Statement • We are in business to serve our customers. Fairly. Efficiently. Reliably. These statements mean that • You will get what we promise on time • We will share the purpose behind our actions • We will commit to making it easy to do business with us • We will negotiate and perform in good faith • We will continue to invest in the pipeline in order to provide you highly reliable service and to meet your future growth needs 3 Core Principles Employee Customer Commitment Regulatory Integrity Service BALANCED OUTCOMES Operational Environmental Respect Financial Strength 4 Excellence Permanent Partners The attitude of permanent partnership impacts our relationship with our customers • Long after all of us in this room are retired, our companies will still be business partners What does this mean? • Mutually beneficial relationships based on our core principles, not quarter over quarter profits • Do necessary due-diligence, but maintain an attitude of partnership • No surprises either way • Frank, candid discussions • Seek balanced outcomes 5 Northern’s Preferred Approach to Business Issues • Consistent with our Core Principles and our view of customers as Permanent Partners, Northern’s preferred approach to business issues includes: – A belief that business decisions are best handled through business discussion with commercial counterparts – Candid evaluation of the issue – A desire for active engagement of the customer in the issue – Solicitation of candid feedback in both directions – Transparency – information, rationale, communication • This means: – Out of respect for our customers, we try to get to a balanced outcome quickly and with minimal iterations – We prefer not to employ the used car salesman approach with lots of smoke and a wide bid/offer 6 Mastio Results Northern and Kern River ranked in the Top 2 of 41 pipelines. Northern ranked first in the following areas: 1. Value received for money paid 2. Flexibility of gas pooling and aggregation services 3. Financial stability 4. Accuracy of gas metering systems What must we do now to earn a “10” later this year? 7 Customer Satisfaction Rankings No issue is worth jeopardizing our credibility and the goodwill Northern and its customers have built over the last several years 8 Addressing Future Capital Costs • By the end of 2015, Northern will have invested over $625 million in non-revenue generating capital in excess of the depreciation expenses in rates since the last rate case in 2004 • Northern has more than $1.6 billion of investment for maintenance capital and modernization in the next 10 years – This level of investment is necessary to maintain the high level of reliability that Northern and its customers expect and deserve • Northern appreciates customers’ consideration of alternatives. Based on the feedback received, Northern is preparing for rate cases in 2017 and 2018 • Northern seeks to have an open dialogue with customers in preparation for the rate cases and is willing to have discussions with individuals or groups of customers at any time • Northern is also seeking any specific service changes customers would like to see in a rate case 9 Rate Case Timeline 2017 and 2018 Rate Case Timeline 10 Gas/Electric Market Coordination Update • Recall from last year: • Proposals to start the gas day at 4 a.m., 6 a.m., 7 a.m., or leave it alone • Single Energy Day or East/West Energy Days • Three, four or 24 intraday cycles 11 Final Outcome – Reason Prevailed On April 16, 2015, the Federal Energy Regulatory Commission issued a final order concerning the Coordination of the Scheduling Processes of Interstate Natural Gas Pipelines and Public Utilities. Highlights of the final order are: • No change to the start of the gas day, retaining the 9:00 a.m. Central Clock Time (CCT) start time • Adoption of the NAESB nomination schedules, which included moving the nomination deadline for the timely cycle from 11:30 a.m. to 1 p.m. CCT and the addition of another intraday cycle • Multi-party transportation contracts • Implementation deadline of April 1, 2016 • FERC Findings: • Limited evidence that the 9:00 a.m. start time results in natural gas-fired generators de-rating during the morning ramp due to exhausting nominated natural gas transportation • Not clear that Benefits>Costs • It is a regional issue • Potential employee safety risk • Increased cost and lack of adequate resources available for system changes 12 Meeting Market Expansion Needs • Northern works with its customers to provide effective services and processes to meet firm service needs • Increased natural gas demand generally requires pipeline construction, which is subject to FERC regulation and approval by appropriate government agencies • FERC has granted blanket authority for projects up to the following levels – Automatic Blanket – up to $11.4 million; may not be used for mainline expansions – Prior-Notice Filing – more than $11.4 million up to $32.4 million; agency approvals can range from 30 days to six months, while authorization generally occurs within 60-70 days • Projects costing more than $32.4 million require Section 7 application – Six months prior to filing the Section 7 application, a request to use FERC’s pre-filing process is filed. Authorization from FERC may take six to eight months from the Section 7 application filing • FERC should consider the following project approval improvements – Expand scope of the blanket authorizations to include mainline facilities, MAOP increases – Increase the cost-limit for blanket authorizations – Identify measures to shorten review time for Section 7 applications – Initiate consultation with agencies that typically will not formally consult on blanket projects without FERC’s formal initiation 13 Northern Expansions Since 2007 Market since 2007 • Northern has invested approximately $489 million, and added approximately 957,000 Dth/day of incremental capacity to meet customer demand in its Market Area • Northern has invested approximately $80 million in its Field Area 956,622 Dth/Day − Field Area supply interconnects have been expanded resulting in approximately 1.475 Bcf/day of incremental capacity $489 million Storage since 2007 8,000,000 Dth/Day − Northern has also expanded its Permian area to provide approximately 510,000 Dth/day of incremental capacity $52 million • Northern has invested approximately $52 million to expand its storage capacity by 8 Bcf/day Field since 2007 1,985,000 Dth/Day $80 million 14 Recently Completed Expansions • Permian Area Expansion I – Open season held November 22, 2013 through January 9, 2014 – 158,000 Dth/day total incremental capacity – In-service November 1, 2014 • St. Cloud Branch Line Expansion – Open season was held from January 14, 2014 through January 31, 2014 – 8,781 Dth/day – In-service November 1, 2014 • Mason City Branch Line Expansion – Open season was held from January 29, 2014 through February 18, 2014 – 1,905 Dth/day – In-service November 1, 2014 • West Leg 2014 Expansion – Open season was held from October 18, 2012 through November 7, 2012 – 88,430 Dth/day – In-service November 1, 2014 15 West Leg 2014 Expansion Facility Requirements: • Homer, Nebraska greenfield compressor station (9,500-HP) • Fremont, Nebraska compressor station (4,700-HP) • 1.17-mile extension of 24-inch line • 5.51 miles of 20-inch greenfield branch line • 0.38-mile 20-inch tie-over line • Meter station 16 Market Update – West Leg 2014 Expansion • The Homer compressor station was the last facility to be placed in-service November 26, 2014 • The two compressor stations were completed within 1% and 3% of the final project forecast • Northern effectively managed a number of schedule delays – specifically a 1-month delay in the FERC approval process and record rainfall that more than doubled historic averages • In addition to providing 88,430 Dth/day of incremental capacity, this project will increase the reliability and operational flexibility of Northern’s current system 17 West Leg 2014 Expansion − Facilities 18 Current Expansions • Zone EF 2014-2016 Expansion – Northern Lights – Open season was held March 19, 2014 through May 1, 2014 – 64,813 Dth/day (Peak winter MDQ) – Construction in progress • West Leg 2015/Zone ABC 2014-15 Expansions – Open seasons were held between June 2, 2014 and August 8, 2014 – 65,100 Dth/day (Peak winter MDQ) • West Leg: 31,550 Dth/day • Zone ABC: 33,550 Dth/day – Regulatory approval for West Leg 2015 project in May 2015 – Construction in progress • Willmar Branch Line Expansion – Open season was held October 14, 2014 through October 21, 2014 – 1,856 Dth/day (Peak Winter MDQ) – Construction in progress 19 Current Expansions (cont.) • Permian Area Expansion II – Open season held September 4, 2014 through September 30, 2014 – 112,000 Dth/day – Construction in progress • Permian Area Expansion IIA – Open season held November 12, 2014 through December 12, 2014 – 30,000 Dth/day – Construction in progress • Permian III Expansion – Open season held January 26, 2015 through February 2, 2015 – 210,000 Dth/day – Construction in progress 20 Zone EF Expansion 2014-2016 Capital Expenditure: $16.5 million Facility Requirements • 2014 Projects – Dooley’s #3 (new station) – Galesville TBS Mods – Montevideo TBS Mods – • • LaCrosse/Tomah Mods • Plainview MN TBS Mods • Coon Valley #2 TBS Mods 2015 Projects – Willmar 24-inch D-line Loop – Willmar 12-inch C-line Loop Extension – North Branch Header Mods – St Paul 1T TBS Upgrade – St Cloud TBS Mods – Forest Lake 1A TBS Mods – Stacy TBS Mods – Minneapolis 1R TBS Rebuild – Anoka TBS Upgrade – Blaine 1A TBS Mods – St Michael TBS Upgrade – St Bonifacius TBS Rebuild – Sartell TBS Regulator Mods Associated Operation’s Projects – Marshall MN TBS Mods (2014) – Forest Lake TBS Mods (2015) 21 West Leg 2015 Expansion Capital Expenditure: $17.8 million Facility Requirements: • Willow Lake, South Dakota greenfield compressor station (1,590-HP) • Hazel, South Dakota interconnect • Paullina compressor station modifications • TBS modifications: – – – – – – – Ida Grove Baltic Dell Rapids Beresford Elk Point Vermillion Rock Valley 22 West Leg 2015 Expansion - Facilities 23 Supply Additions to Northern’s Field Area • Shale development is supportive of gas demand due to low supply prices • Northern continues to expand access to additional unconventional supply from the Granite Wash tight sands and Wolfberry shale plays • Incremental supplies of 1,775,000 Dth/day are being attached from Granite Wash tight sands and Wolfberry shale plays 24 Northern Supply Options 25 Winter 2014-2015: More Records, Less Mayhem • No Polar Vortex, no Parade of Clippers, no external chaos, just strong loads without all of the fuss of early 2014 • A smattering of statistics – Three of the top five and six of the top ten market area peak loads occurred during Winter 2014/2015 despite it being significantly less cold than the year before – Northern set new Market Area peak daily delivery records for the months of November, December, February and March – On January 7, 2015, Northern achieved its second highest peak Market Area delivery of 5.097 Bcf – In February 2015, Northern set an all time average monthly throughput record averaging 4.083 Bcf/day – First ever 4 Bcf delivery day in the month of November November December January February March Heating Season 10-11 3% 8% 5% 6% 9% 5% 11-12 12% 16% 16% 12% 47% 19% Warmer than Normal Colder than Normal 26 12-13 4% 6% 1% 6% 29% 4% 13-14 15% 21% 21% 33% 30% 24% 14-15 40% 8% 2% 29% 3% 9% Winter Operations Review Northern Natural Gas 2014-2015 Heating Season Market Load Actual System Temperature 6.000 Normal System Temperature 60 50 5.000 4.000 30 3.000 20 10 2.000 0 1.000 -10 0.000 -20 27 System Temperature (F) Market Load (Bcf) 40 Misconceptions about Flow Limitations • SOLs and Critical Days are used to maintain system integrity and protect shippers by helping to ensure the system is in balance (receipts equal deliveries) • SOLs and Critical Days do not in any way limit interruptible or alternate firm utilization • Allocations may occur that limit flows to delivery locations HOWEVER, • Northern does not allocate primary firm receipt to primary firm delivery nominations except in a force majeure or curtailment event • Capacity allocations can occur at a specific point or at a group level: – Allocate specific receipt or delivery points – alternate firm and interruptible nominations, along with primary firm nominations, are in excess of Northern’s physical capacity • Only the shipper’s nomination type (primary, alternate or interruptible) at the point is considered (e.g., during a receipts point allocation only the nominated receipts are reviewed for priority without consideration to the downstream path or delivery point associated with that nomination) – Allocate group – nominated transportation activity exceeds the available physical pipeline capacity entering or exiting a defined group of points • Allocation groups have been created to minimize the impact of an allocation so that only the smallest area is affected 28 Allocation History • In most cases, allocation impacts to deliveries in the Market Area are the result of mainline group constraints (Oakland, Farmington North, for example) and not branch-line or delivery point constraints. – When mainline constraints occur, shippers can normally find alternate receipt points that are not subject to the mainline group constraints to serve loads ALLOCATION HISTORY Mainline Path Delivery Point Zone Level Delivery Branch Line Delivery Summer 2010 62 0 0 0 Winter 2010-11 1 0 0 0 Summer 2011 0 0 0 0 Winter 2011-12 0 0 0 0 Summer 2012 0 0 0 0 Winter 2012-13 0 20 0 0 Summer 2013 0 1 0 0 Winter 2013-14 45 0 4 18 Summer 2014 0 0 0 0 Winter 2014-15 17 0 0 0 Season - Delivery point allocations in Winter 2012-13 were primarily at Viking interconnects - Branch-line delivery allocations in Winter 2013-14 all occurred on the St. Cloud branch line - Table does not include points where interruptible flows are managed directly by the point operator 29 Royce Ramsay Vice President Operations Gas Quality, Fuel Management and Project Updates 31 Btu Trends 32 Btu Trends (cont.) • Generally, heating content has increased due to higher ethane and propane content, not because of an increase in heavier hydrocarbons – Producers are finding it more profitable to sell the Btu’s in the gas stream than to strip out the heavier hydrocarbons for sale to plastics and refinery operations • Because ethane (C2) and propane (C3) are lighter hydrocarbon molecules, the higher heating content resulting from the increased presence of these components does not mean an increased risk of hydrocarbon liquids problems • There may be some impact to delivery customers, typically with engines/compressors – Typically, very few engines are derated – Most equipment can be adjusted for the higher BTU gas and still maintain normal operations • Gas control monitors generic high and high-high alarm values of 1075 and 1100 BTU/scf for most of the system 33 Btu Trends (cont.) • Northern also uses specific limits on alarm set points for some receipts when the gas composition and operating history warrant it • Northern monitors C6+ content (heavy hydrocarbons) and cricondentherm values (hydrocarbon dewpoint) for possible liquids drop-out • Great Lakes receipts at Carlton, Minnesota have given Northern gas the last two winters that contained heavier hydrocarbons, which did result in hydrocarbon condensates forming in some farm taps and large pressure cut stations. It also caused process problems at the Wrenshall LNG facility • Northern is continuously monitoring the gas quality from Great Lakes, modifying regulators, adding heaters, and adding process equipment at Wrenshall to mitigate the impact of this gas on the system • C6+ values below 0.10% or a cricondentherm hydrocarbon dewpoint (CHDP) below 0 degrees are considered dry with a low probability of condensate dropout 34 Btu Trends (cont.) 35 Btu Trends (cont.) 36 Btu Trends (cont.) 37 Fuel Management • Over the last ten years, Northern has implemented changes to its system that have resulted in over 4 Bcf of fuel savings • This benefit accrues directly to the customer through the annual PRA filing resulting in lower fuel rates for customers Northern Natural Gas Historical Fuel Savings Year Annual Fuel Savings (Dth) 2005 184,084 2006 1,295,160 2007 705,719 2008 347,488 Sale of Gathering Assets 2009 421,324 2010 262,931 2011 158,855 2012 248,770 2013 229,266 2014 287,607 38 Methods to Achieve Fuel Savings • Maintaining strict compressor unit fuel efficiency – Daily operational checks – Unit analysis and condition monitoring – Prompt maintenance if unit fuel efficiency declines – Extensive annual unit maintenance – Annual turbine inspections/maintenance – Robust overhaul program • Seasonal and situational system optimization – Utilizing Field Operating Guidelines – System monitoring to make situational changes for fuel savings • During outages • During low flow conditions • While optimizing high pressure interconnects • For seasonal adjustments in customer pressure guarantees – Idling facilities when not required – Managing compressor unit start/stop – Selecting the most efficient unit if a choice exists – Minimizing unit/station recycling of gas 39 Methods to Achieve Fuel Savings (cont.) • Implementing Fuel Savings Projects – Station automation – Unit automation – High pressure fuel injection systems – Centrifugal compressor re-wheels • Brownfield • Seminole • Ventura • Owatonna – Improving measurement facilities 40 In-Line-Inspection Tool Launch on the Palmyra to Oakland B Pipeline 41 Receiving Marquette 20-Inch-Diameter Inspection Tool 42 In-line Inspection Tool 43 Caliper-MFL Tool Sensors Caliper arms Odometer Cup Hardware Magnets 44 In-line Inspection Tools • Caliper Tools – Multi sensor caliper with orientation representation will normally be used to assess dents. • MFL – High-resolution Magnetic Flux Leakage tools will normally be used to conduct wall loss assessments for external and internal corrosion. It is an accurate tool for determining size and geometry of wall loss. A caliper tool will be run prior to or in conjunction with an MFL tool. • Crack Detection Tools – These tools will be used to assess manufacturing threats due to long seam cracks, long seam selective corrosion or other longitudinally oriented defects. – Rosen – Axial Flaw Detection (AFD) – Baker-Hughes – Transverse Flaw Indicator (TFI) • Multi-axis MFL – These tools use MFL technology with sensor arrays arranged in more than one plane with respect to the pipeline flow and are able to assess crack-like defects associated with manufacturing and construction defects. – TDW – Spiral MFL (SMFL) – Baker-Hughes – Triaxial tool • EMAT – Electromagnetic Acoustic Transducer tools in a gas medium will be considered to assess threats due to small crack-like defects including stress corrosion cracking and seam cracks. 45 In-line Inspection Processes Nov/Dec: Engineering sends list of projects with due dates to facility planning Run cleaning tools (foam pigs, gauge plates) Once “acceptance” of the results is reached, the vendor has 30 days to prepare the preliminary report on the results Feb/Mar: Engineering and procurement work with vendors to determine tool availability Dec/Jan: Facility planning works with gas control, field operations and customer service to determine optimal timing Mar-Dec: Complete in-line inspections Run in-line inspection tool(s) The vendor has up to seven (7) days to determine whether the tool run was successful or not If not, Northern may have to excavate and repair the restriction(s) before the tool can be rerun Northern reviews the preliminary report for three types of anomalies and promptly investigates any identified conditions Meanwhile, the vendor completes the final report, which is due 60 days after acceptance Northern reviews the additional details of the final report and remediates any additional significant anomalies Based on the results of the final report, Northern then picks the location(s) for verification dig(s) to confirm the tool results were accurate. Due within 180 days first assessment or 1 year for reassessment Northern establishes a new reassessment date and adds the project to the forecast database (UI Planner) 46 Mole Sieve Vessel Refurbishment Garner, Iowa 47 LNG Off-Load Facilities at Garner, Iowa 48 49 Vickie Wonder Senior Director Customer Service Operations Customer Service Operations • Goal of customer service operations is to: • – Provide industry-leading service – Respond diligently and promptly to customer needs and requests – No surprises Each customer is assigned a customer service representative • Each team supports and backs up each customer service representative on the team • Customer service operations assist customers with nomination, scheduling, confirmation and billing issues • Nomination/Scheduling • – Review nomination reconciliation screen in TMS every cycle – Review timely submission of EDI files – Assisting new shippers in the nomination process Confirmation – Review operator confirmations before close of each cycle every day – Review new nomination confirmations after the timely cycle each day 51 Customer Service Operations (cont.) • Billing – – – – • Invoices are 99.9% accurate (non-measurement) Review measurement volumes before close and discuss any discrepancies with customers Review invoices and discuss any discrepancies with customers before the end of the month Assist customers with imbalance resolution elections Customer Service Tools – Reliable system applications (99.93% reliability year to date) ‒ Pop-up nomination communications • Nomination advisories • System advisories – Communicate changing business conditions • Daily Highlights (emailed by 5 a.m., 7 days a week) • Critical and non-critical notices are posted on website and emailed to customers requesting such emails 52 Customer Service Enhancements • • • • April 2015 ‒ Customer Security Administrators – Northern strives to maintain secure proprietary software applications and data. As part of these efforts, Northern is partnering with customers to ensure the appropriate individuals have access to company records maintained on Northern’s system applications. • Request each customer to designate two individuals to act as security administrators • Security administrators’ duties include granting, updating and deleting access to Northern’s proprietary applications June 2015 ‒ Interactive Operational Capacity Map implemented September 2015 ‒ Notification Administration System implemented – This system allows customers and other interested parties to sign up to receive, via email, selected proprietary information, critical and non-critical notices and other customer communications that are posted to Northern’s website. The application will provide immediate notification of messages that may impact your business operations. Throughput Management System (TMS) and Capacity Release System (CRS) application enhancements ‒ In process − Improved system performance and reliability enhancements to be completed in October ‒ In process − Modifications due to FERC Order 809 (Gas/Electric Coordination) to be implemented evening of March 30, 2016, for Gas Day April 1, 2016 ‒ In process − Modifications due to NAESB 3.0 Standards to be implemented evening of March 30, 2016, for Gas Day April 1, 2016 (proposed) 53 Operationally Available Capacity Map • In June, Northern introduced an interactive pipeline map to geographically represent the Operationally Available Capacity (OAC) for its Market and Field Areas • Northern expects possible uses of the information to include − Point and group capacity availability − Assessing risk associated with flows from alternate supply points to alternate markets − Identifying available supply sources during periods of constraint in portions of Northern’s system (e.g., Oakland Allocation Group) 54 Operationally Available Capacity Map − Group Information found on the OAC page is identical to the information found on the map 55 Operationally Available Capacity Map − Point 56 Operationally Available Capacity Map − Location • At a Glance Page o Thumbnails of both Market and Field Areas o Link to the Operationally Available Capacity Map Overview • Capacity Tab 57 Notification Administration System • This system allows customers and other interested parties to sign up to receive, via email, selected proprietary information, critical and non-critical notices and other customer communications that are posted to Northern’s website • Enhancements – Addition of emailing non-critical notices – Ability to view and edit elections 58 Notification Administration System − Selection Screen Non-Proprietary Proprietary 59 Notification Administration System − Existing User Conversion • All existing customers currently receiving emails will be converted to the new application and will continue to receive the same notices • If a customer wishes to change their elections they will need to logon through the appropriate site (Authorized/Public) to manage their profile – Authorized User (Northern issued User ID and Password) – Public User (Email address) • If a user is currently receiving proprietary notices and wants to change their elections, but does not have a Northern issued User ID, contact your customer service representative 60 Notification Administration System − Location Access the Notification Administration System through Northern’s Support page 61 Recent Tariff Filing Applicable to Field Area • On September 2, 2015, Northern filed tariff revisions to Rate Schedule MPS to require the use of transportation service agreements for transfers between pooling points and storage points instead of using MPS agreements. • Northern’s proposal will have no impact on Northern’s pooling service. The proposed revisions do not impact the ability of MPS customers to aggregate supplies at various pooling points. • Similar revisions accepted by Commission in 2006 and 2010 ‒ Northern filed to remove Ventura storage from Ventura pool – Approved June 2006 ‒ Northern filed to remove MID 17 Market Area storage from Market Area MID 17 Pool – Approved August 2010 • Primary drivers for Northern’s proposal to require transportation service agreements for transfers between pooling points and storage points. • Recent changes to shipper contracted entitlement in Northern’s Field Area • Increased flows to markets spread across the Field Area • More deliveries within the Field Area rather than simply deliveries from the Field Area to Demarc • The use of transportation service agreement for transfers between pooling points and storage points will allow Northern to improve the tracking of transportation and storage volumes in a manner that more closely matches the physical flow on the pipeline system. • This proposed change will allow Northern to better allocate capacity to the smallest affected area, thereby limiting the impact of any potential allocation to the least number of shippers. 62 Recent Tariff Filing Applicable to Field Area (cont.) 63 Operational Decision Making Northern is committed to calling SOL, SUL and Carlton resolution days only when necessary to ensure system integrity and to minimize the impact to customers Factors influencing SOL/SUL decisions : Factors influencing Carlton resolution decisions: – Load forecast – Load forecast north of Farmington, Minnesota – Temperature and wind forecasts – Temperature and wind forecasts – Shipper recent behavior – long/short – Availability of operational capacity from the Twin Cities north – Storage deliverability – LNG deliverability and inventory (SOL) – Line pack levels – Horsepower utilization and outages – Timing – Wrenshall LNG deliverability and inventory – Baseload Carlton and Chisago receipts – Horsepower utilization and outages – Timing 64 SOL, SUL and Carlton – Northern’s Commitment Northern’s goal is to balance between providing as much advance notice as possible to allow customers to adjust their business during normal trading hours and using the latest available forecast to minimize requirements Weekday Guidelines SOL, SUL: Post information by 6 a.m. CST the day prior to the applicable gas day Carlton Sourcing: Post information by 9 a.m. CST two days prior to the applicable gas day Weekend/Holiday Guidelines SOL, SUL: Maintain the posting information constant to minimize customer risk regarding daily delivery variance charges (DDVCs) Make every effort to maintain at least the allowable SMS percentages as originally posted for the SOL days but may increase the availability of SMS if system conditions allow Carlton Sourcing: Post all weekend requirements on Thursday afternoon (prior to weekend trading) Do not increase requirements during the weekend from those posted on Thursdays If 100% requirement is posted, then reductions will not occur during the weekend 65 Allocations of Alternate Firm and IT • Northern’s highest priority is to provide reliable primary firm transportation service for its shippers • Northern does not allocate primary firm receipt to primary firm delivery nominations except in a force majeure or curtailment event • Northern is always reviewing the allocation process to determine if additional allocation groups are needed in order to allocate the “smallest impacted area” • Capacity allocations can occur at a specific point or at a group level • Allocate specific receipt or delivery points – alternate firm and interruptible nominations, along with primary firm nominations, are in excess of Northern’s physical capacity ‒ Only the shipper’s nomination type (primary, alternate or interruptible) at the point is considered (e.g., during a receipt point allocation only the nominated receipts are reviewed for priority without consideration to the downstream path or delivery point associated with that nomination) • Allocate group – nominated transportation activity exceeds the available physical pipeline capacity entering or exiting a defined group of points ‒ Allocation groups have been created to minimize the impact of an allocation so that only the smallest area is affected • 31 Market Area allocation groups • 26 Field Area allocation groups 66 Allocations of Alternate Firm and IT (cont.) • Causes – High utilization of alternate firm or interruptible points due to supply or market pricing dynamics – Planned service outages – Force majeure event • Communication Tools – Non-critical notices are posted notifying shippers of potential allocation(s) • Whenever possible, Northern will provide information of changing operational conditions on the pipeline, with the exception of allocations that occur routinely or are commonplace, such as at certain receipt point locations in the Market Area – Operationally Available Capacity map and web page show capacity available at receipt and delivery points, as well as for allocation groups, after each cycle 67 Allocation Modifications − Market Area Effective November 1, 2015 • Market Area Allocation Groups – New groups • Wakefield East (Group 1030) • Marquette Area (Group 1031) • Black River Falls BL (Group 1036) • Ladysmith BL (Group 1037) • Arcadia Line (Group 1039) • Causes – To allocate the smallest impacted area – High utilization of alternate firm or interruptible points due to supply or market pricing dynamics 68 Market Area Allocation Groups Northern’s objective is to impact the least number of customers Zone EF Zone D Zone ABC 69 New Market Area Allocation Groups 70 Market Area Group Allocation • Northern proactively develops allocation groups in order to protect the integrity of the pipeline while impacting the smallest geographical area and number of shippers • Beginning on November 1, 2015, Northern will have 31 Market Area allocation groups – 10 Central-mainline groups – 8 Central-branch line groups – 5 West Leg groups – 5 East Leg groups – 3 Market Area zone groups • Although unforeseen events may require Northern to allocate, the following slide indicates the Market Area groups most likely to be allocated based on historical flows and current market conditions 71 Potential of a Market Area Group Allocation Based on Historical Flows and Current Market Conditions Group # 832 812 811 750 835 583 581 775 1021 735 Central-Mainline More Likely Beatrice North 1 Carlton North Carlton South Receipt Farmington North North Branch Oakland 1 Ogden North1 Palmyra East 1 Ventura North Ventura South Group # West Leg 740 1019 809 751 866 Palmyra North Paullina West Welcome North Welcome South Receipt Worthington BL West Zone # Market Area Zones Primary Cause Alternate Receipts Alternate Receipts Alternate Receipts Alternate Receipts Alternate Receipts Alternate Receipts More Likely Primary Cause Group # 1039 1036 1020 1037 1031 836 1030 1018 Group # 488 487 463 585 773 More Likely Primary Cause 454 Zone ABC 456 Zone D 453 Zone EF 1 Generally, Northern will allocate only one of these groups at a time 72 Central-Branch Line More Likely Primary Cause More Likely Primary Cause Arcadia Line Black River Falls BL Carlton East Ladysmith BL Marquette Area St. Cloud Branch Line Wakefield East Willmar Branch Line East Leg Belleville East Earlville East Galena East Hubbard East Waterloo East Market Area Allocation Groups − More Likely to Allocate 73 Allocation Modifications − Field Area Effective November 1, 2015 • Modified Field Area Allocation Groups – Beaver C and Beaver System South (Group 177) • Modified to only be a delivery allocation group • Impacted area: Mainline deliveries to Field Area locations south of the Beaver, Oklahoma, compressor station – Beaver North (Group 1025) • Created to mirror the Beaver C and Beaver System South Group • Impacted area: Mainline deliveries to Field Area locations north of the Beaver, Oklahoma, compressor station – Brownfield South (Group 998) • Modified to only be a delivery allocation group • Impacted area: Mainline deliveries to Field Area locations south of the Brownfield, Texas, compressor station – Brownfield North (Group 1022) • Created to mirror the Brownfield North Group • Impacted area: Mainline deliveries to Field Area locations north of the Brownfield, Texas, compressor station 74 Modified Field Area Allocation Group 75 Modified Field Area Allocation Group (cont.) 76 Allocation of Capacity Overview Page From Northern’s homepage, click on the Support heading, then select the Allocation of Capacity tab 77 Contact Information Customer Service and Business Development Name Miller, Kent Gilbert, Steve Halpin, Tom Humann, Ben Lavengood, Kirk Wonder, Vickie Title Vice President, Customer Service & Business Development Director, Customer Service Administration Vice President, Marketing Director, Pricing and Storage Vice President, Business Development Sr. Director, Customer Service Operations Phone Email (402) 398-7417 Kent.Miller@nngco.com (402) 398-7176 (402) 398-7088 (402) 398-7299 (402) 398-7376 (402) 398-7725 Steve.Gilbert@nngco.com Tom.Halpin@nngco.com Ben.Humann@nngco.com Kirk.Lavengood@nngco.com Vickie.Wonder@nngco.com Marketing Name Halpin, Tom Title Vice President, Marketing Phone (402) 398-7088 Email Tom. Halpin@nngco.com Eller, Craig Lagerstrom, Karen Nicks, Andi Account Executive, Marketing Account Executive, Marketing Account Director, Marketing (402) 398-7834 (402) 398-7508 (402) 398-7130 Craig.Eller@nngco.com Karen.Lagerstrom@nngco.com Andrea.Nicks@nngco.com Oldenhuis, Frank Rosman, Stacy Account Director, Marketing Account Director, Marketing (402) 398-7486 (402) 398-7377 Frank.Oldenhuis@nngco.com Stacy.Rosman@nngco.com Rushton, Todd Underwood, Mike Account Executive, Marketing Account Director, Marketing (651) 456-1785 (651) 456-1780 Todd.Rushton@nngco.com Mike.Underwood@nngco.com 78 Contact Information Business Development Name Lavengood, Kirk Barry, Mike Bowers, Janet Burleson, Bob McCarran, Penny Stage, Mike Weller, Steve Title Vice President, Business Development Account Director Account Director Account Director Account Director Sr. Director, Business Development Account Director Phone (402) 398-7376 (402) 398-7105 (402) 398-7141 (713) 653-1808 (713) 653-1807 (713) 653-1804 (713) 653-1806 Email Kirk.Lavengood@nngco.com Mike.Barry@nngco.com Janet.Bowers@nngco.com Bob.Burleson@nngco.com Penny.McCarran@nngco.com Mike.Stage@nngco.com Steve.Weller@nngco.com Pricing and Storage Name Humann, Ben Korbelik, Stephanie Pritchard, John Thomsen, Jason Title Director, Pricing and Storage Account Director Storage Account Executive Sr. Account Manager Phone (402) 398-7299 (402) 398-7408 (402) 398-7383 (402) 398-7469 79 Email Ben.Humann@nngco.com Stephanie.Korbelik@nngco.com John.Pritchard@nngco.com Jason.Thomsen@nngco.com Contact Information Customer Service Administration Name Phone Email Gilbert, Steve Kuehl, Toby Weidner, James Title Director, Customer Service Administration Web/Communications Manager Manager, Contracts and Business Tech (402) 398-7176 (402) 398-7577 (402) 398-7940 Steve.Gilbert@nngco.com Toby.Kuehl@nngco.com James.Weidner@nngco.com Chamberlain, Connie Kuehl, Cheryl Lugo, Jolene Wagner, Ladonna Williams, Andy Contract Contract Contract Contract Contract (402) 398-7658 (402) 398-7970 (402) 398-7541 (402) 398-7639 (402) 398-7678 Connie.Chamberlain@nngco.com Cheryl.Kuehl@nngco.com Jolene.Lugo@nngco.com Ladonna.Wagner@nngco.com Andrew.Williams@nngco.com Administration Representative Administration Representative Administration Representative Administration Representative Administration Representative 80 Contact Information Customer Service Operations Name Wonder, Vickie Bodnar, Mike Cook, Greg Hasenjager, Erik Stein, Janie Begley, Mark Bowers, Matt Click, Tony Coe, Sue Draeger, Karen Greaney, Chris Gregory, April Holmes, Robert Jensen, Jeff Littlejohn, LaWanda Milem, Keith Perry, Chris Porter, Sharon Winckowski, Danielle Zadow, Raetta Zimmerman, Pam Zimmerman, Sue Title Sr. Director, Customer Service Operations Manager, Customer Service Manager, Customer Service Customer Service Advisor Customer Service Coordinator Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative Customer Service Representative 81 Phone (402) 398-7725 (402) 398-7544 (402) 398-7254 (402) 398-7873 (402) 398-7094 (402) 398-7709 (402) 398-7268 (402) 398-7133 (402) 398-7976 (402) 398-7493 (402) 398-7624 (402) 398-7300 (402) 398-7489 (402) 398-7050 (402) 398-7542 (402) 398-7629 (402) 398-7659 (402) 398-7787 (402) 398-7275 (402) 398-7816 (402) 398-7381 (402) 398-7179 Email Vickie.Wonder@nngco.com Michael.Bodnar@nngco.com Greg.Cook@nngco.com Erik.Hasenjager@nngco.com Janie.Stein@nngco.com Mark.Begley@nngco.com Matthew.Bowers@nngco.com Anthony.Click@nngco.com Susan.Coe@nngco.com Karen.Draeger@nngco.com Chris.Greaney@nngco.com April.Gregory@nngco.com Robert.Holmes@nngco.com Jeffrey.Jensen@nngco.com Lawanda.Littlejohn@nngco.com Keith.Milem@nngco.com Christopher.Perry@nngco.com Sharon.Porter@nngco.com Danielle.Winckowski@nngco.com Raetta.Zadow@nngco.com Pam. Zimmerman@nngco.com Susan.Zimmerman@nngco.com Contact Information Operations Name Ramsay, Royce Floyd, Jodie Evanoff, Julie Randy, Janzen Reinhardt, Rebecca Title Vice President, Operations Director, Gas Control and Operations Communication Center Manager, Gas Control Sr. Measurement Process Analyst Sr. Facility Planner – Outage Coordination 82 Phone (402) 398-7989 Email Royce.Ramsay@nngco.com (402) 398-7638 Jodie.Floyd@nngco.com (402) 398-7982 (402) 398-7555 (402) 398-7862 Julie.Evanoff@nngco.com Randy.Janzen@nngco.com Rebecca.Reinhardt@nngco.com