Employee Survey 2011 Auxiliary Services - District Wide Strongly Agree Agree Total Agree/ Strongly Agree Disagree Strongly Disagree Total NoOpinion Janitorial Overall, campus/site cleanliness is good 307 26.7% 614 53.4% 921 80.1% 179 15.6% 50 4.3% 1150 4 Restrooms are clean 271 23.7% 596 52.1% 867 75.7% 202 17.6% 76 6.6% 1145 8 Classrooms are clean 268 25.7% 609 58.4% 877 84.2% 121 11.6% 44 4.2% 1042 111 Offices are clean 294 27.2% 603 55.7% 897 82.9% 126 11.6% 59 5.5% 1082 70 Halls and open areas are clean 305 26.7% 695 60.8% 1000 87.4% 120 10.5% 24 2.1% 1144 9 Food services areas are clean 241 23.3% 631 61.0% 872 84.3% 128 12.4% 34 3.3% 1034 120 Your requests for janitorial services are met promptly 236 24.7% 538 56.3% 774 81.0% 147 15.4% 35 3.7% 956 195 Employee Survey 2011 Page 1 of 26 Employee Survey 2011 Auxiliary Services (Continuation) - District Wide Excellent Good Average Excellent/Good/ Average Fair Poor Total Food Services How would you rate the Food Quality 122 13.5% 367 40.6% 250 27.7% 739 81.8% 92 10.2% 72 8.0% 903 Service 156 17.4% 363 40.6% 224 25.0% 743 83.0% 99 11.1% 53 5.9% 895 Cost 109 12.4% 271 30.7% 287 32.5% 667 75.6% 126 14.3% 89 10.1% 882 192 25.3% 412 54.4% 110 14.5% 714 94.2% 35 4.6% 9 1.2% 758 Receiving 197 25.3% 420 54.0% 109 14.0% 726 93.3% 35 4.5% 17 2.2% 778 Mail Processing 242 27.8% 450 51.6% 122 14.0% 814 93.3% 38 4.4% 20 2.3% 872 How would you rate the Grounds service Professional Conduct 272 30.5% 437 48.9% 127 14.2% 836 93.6% 35 3.9% 22 2.5% 893 Distribution Services How would you rate the Shipping Physical Plant Response Time 194 23.3% 410 49.3% 150 18.1% 754 90.7% 40 4.8% 37 4.5% 831 Quality of Service 217 24.6% 451 51.2% 138 15.7% 806 91.5% 49 5.6% 26 3.0% 881 How would you rate the Maintenance service Professional Conduct 280 30.4% 416 45.2% 158 17.2% 854 92.7% 41 4.5% 26 2.8% 921 Response Time 212 23.6% 389 43.3% 181 20.2% 782 87.1% 55 6.1% 61 6.8% 898 Quality of Service 228 25.0% 423 46.4% 163 17.9% 814 89.3% 59 6.5% 39 4.3% 912 388 46.6% 142 17.1% 755 90.7% 48 5.8% 29 3.5% 832 How would you rate the Repair/Construction service Professional Conduct 225 27.0% Response Time 150 18.7% 347 43.2% 185 23.0% 682 84.9% 54 6.7% 67 8.3% 803 Quality of Service 182 22.1% 387 47.0% 159 19.3% 728 88.5% 58 7.0% 37 4.5% 823 72 8.1% 272 30.5% 258 28.9% 602 67.4% 138 15.5% 153 17.1% 893 36 3.9% 183 19.9% 290 31.5% 509 55.3% 182 19.8% 229 24.9% Page 2 of 26 920 Machine Vendors - Pepsi Machines How would you rate the Vending Machines Reliability Beverage Cost Employee Survey 2011 Excellent Good Average Excellent/Good/ Average Fair Poor Total All Other Vending Machines How would you rate the Vending Machines Reliability Food Quality 55 6.3% 204 23.4% 285 32.8% 544 62.5% 156 17.9% 170 19.5% 870 58 6.8% 217 25.4% 280 32.8% 555 65.1% 158 18.5% 140 16.4% 853 Food Variety 49 5.7% 208 24.2% 284 33.1% 541 63.1% 162 18.9% 155 18.1% 858 Food Cost 39 4.5% 158 18.1% 280 32.1% 477 54.8% 181 20.8% 213 24.5% 871 443 46.8% 357 37.7% 106 11.2% 906 95.7% 23 2.4% 18 1.9% 947 Word Processing Services 253 39.4% 284 44.2% 81 12.6% 618 96.3% 15 2.3% 9 1.4% 642 Turnaround Times 428 47.9% 327 36.6% 95 10.6% 850 95.1% 26 2.9% 18 2.0% 894 Hours of Operations 390 40.9% 427 44.8% 94 9.9% 911 95.5% 24 2.5% 19 2.0% 954 Handling of Exams/Confidential Material 417 50.3% 314 37.9% 70 8.4% 801 96.6% 17 2.1% 11 1.3% 829 176 25.6% 327 47.6% 105 15.3% 608 88.5% 52 7.6% 27 3.9% 687 Instructional Service Center (ISC) How would you rate the Photocopy Services Property Control Ability of personnel to answer inventory questions Employee Survey 2011 Page 3 of 26 Employee Survey 2011 Auxiliary Services - By Campus Strongly Agree Agree Total Agree/ Strongly Agree Disagree Strongly Disagree Total NoOpinion Janitorial Administrative Services Center Overall, campus/site cleanliness is good 52 38.8% 76 56.7% 128 95.5% 5 3.7% 1 0.7% 134 0 Restrooms are clean 46 34.8% 70 53.0% 116 87.9% 13 9.8% 3 2.3% 132 1 Classrooms are clean 30 30.3% 59 59.6% 89 89.9% 7 7.1% 3 3.0% 99 35 Offices are clean 45 33.8% 80 60.2% 125 94.0% 4 3.0% 4 3.0% 133 1 Halls and open areas are clean 46 34.8% 83 62.9% 129 97.7% 2 1.5% 1 0.8% 132 1 Food services areas are clean 33 28.7% 79 68.7% 112 97.4% 3 2.6% 0 0.0% 115 17 Your requests for janitorial services are met promptly 41 32.5% 72 57.1% 113 89.7% 10 7.9% 3 2.4% 126 7 Overall, campus/site cleanliness is good 0 0.0% 3 75.0% 3 75.0% 1 25.0% 0 0.0% 4 0 Restrooms are clean 0 0.0% 3 75.0% 3 75.0% 1 25.0% 0 0.0% 4 0 Classrooms are clean 0 0.0% 2 50.0% 2 50.0% 1 25.0% 1 25.0% 4 0 Offices are clean 0 0.0% 3 100.0% 3 100.0% 0 0.0% 0 0.0% 3 1 Halls and open areas are clean 0 0.0% 3 75.0% 3 75.0% 1 25.0% 0 0.0% 4 0 Food services areas are clean 0 0.0% 1 100.0% 1 100.0% 0 0.0% 0 0.0% 1 3 Your requests for janitorial services are met promptly 0 0.0% 2 66.7% 2 66.7% 0 0.0% 1 33.3% 3 1 Fort Bliss Employee Survey 2011 Page 4 of 26 Strongly Agree Agree Total Agree/ Strongly Agree Disagree Strongly Disagree Total NoOpinion Mission Del Paso Overall, campus/site cleanliness is good 31 29.8% 43 41.3% 74 71.2% 22 21.2% 8 Restrooms are clean 25 24.0% 44 42.3% 69 66.3% 22 21.2% Classrooms are clean 26 26.5% 55 56.1% 81 82.7% 10 10.2% Offices are clean 25 27.2% 49 53.3% 74 80.4% 9 Halls and open areas are clean 34 31.8% 58 54.2% 92 Food services areas are clean 29 29.9% 52 53.6% Your requests for janitorial services are met promptly 30 34.5% 37 Overall, campus/site cleanliness is good 28 43.8% Restrooms are clean 7.7% 104 3 13 12.5% 104 3 7 7.1% 98 9 9.8% 9 9.8% 92 13 86.0% 10 9.3% 5 4.7% 107 1 81 83.5% 10 10.3% 6 6.2% 97 11 42.5% 67 77.0% 12 13.8% 8 9.2% 87 20 28 43.8% 56 87.5% 4 4 6.3% 64 0 28 43.1% 24 36.9% 52 80.0% 10 15.4% 3 4.6% 65 0 Classrooms are clean 31 48.4% 28 43.8% 59 92.2% 2 3.1% 3 4.7% 64 1 Offices are clean 27 43.5% 30 48.4% 57 91.9% 4 6.5% 1 1.6% 62 3 Halls and open areas are clean 26 40.0% 33 50.8% 59 90.8% 5 7.7% 1 1.5% 65 0 Food services areas are clean 31 49.2% 26 41.3% 57 90.5% 4 6.3% 2 3.2% 63 2 Your requests for janitorial services are met promptly 18 37.5% 22 45.8% 40 83.3% 8 16.7% 0 0.0% 48 17 Northwest Employee Survey 2011 6.3% Page 5 of 26 Strongly Agree Agree Total Agree/ Strongly Agree Disagree Strongly Disagree Total NoOpinion Other Overall, campus/site cleanliness is good 0 0.0% 3 100.0% 3 100.0% 0 0.0% 0 0.0% 3 0 Restrooms are clean 0 0.0% 3 100.0% 3 100.0% 0 0.0% 0 0.0% 3 0 Classrooms are clean 0 0.0% 3 100.0% 3 100.0% 0 0.0% 0 0.0% 3 0 Offices are clean 0 0.0% 3 100.0% 3 100.0% 0 0.0% 0 0.0% 3 0 Halls and open areas are clean 1 33.3% 2 66.7% 3 100.0% 0 0.0% 0 0.0% 3 0 Food services areas are clean 1 33.3% 2 66.7% 3 100.0% 0 0.0% 0 0.0% 3 0 Your requests for janitorial services are met promptly 1 33.3% 2 66.7% 3 100.0% 0 0.0% 0 0.0% 3 0 Rio Grande Overall, campus/site cleanliness is good 40 23.3% 95 55.2% 135 78.5% 33 19.2% 4 2.3% 172 0 Restrooms are clean 38 22.0% 98 56.6% 136 78.6% 27 15.6% 10 5.8% 173 0 Classrooms are clean 37 22.6% 97 59.1% 134 81.7% 26 15.9% 4 2.4% 164 9 Offices are clean 48 29.4% 86 52.8% 134 82.2% 26 16.0% 3 1.8% 163 10 Halls and open areas are clean 38 22.5% 98 58.0% 136 80.5% 31 18.3% 2 1.2% 169 2 Food services areas are clean 26 16.1% 95 59.0% 121 75.2% 30 18.6% 10 6.2% 161 11 Your requests for janitorial services are met promptly 37 24.2% 89 58.2% 126 82.4% 24 15.7% 3 153 17 Employee Survey 2011 2.0% Page 6 of 26 Strongly Agree Agree Total Agree/ Strongly Agree Disagree Strongly Disagree Total NoOpinion Transmountain Overall, campus/site cleanliness is good 36 25.9% 78 56.1% 114 82.0% 20 14.4% 5 3.6% 139 0 Restrooms are clean 31 22.6% 78 56.9% 109 79.6% 20 14.6% 8 5.8% 137 0 Classrooms are clean 35 27.3% 80 62.5% 115 89.8% 9 4 3.1% 128 9 Offices are clean 34 26.2% 73 56.2% 107 82.3% 16 12.3% 7 5.4% 130 8 Halls and open areas are clean 40 29.4% 86 63.2% 126 92.6% 10 7.4% 0 0.0% 136 1 Food services areas are clean 30 23.6% 82 64.6% 112 88.2% 14 11.0% 1 0.8% 127 10 Your requests for janitorial services are met promptly 29 26.1% 71 64.0% 100 90.1% 8 3 2.7% 111 26 Overall, campus/site cleanliness is good 20 27.8% 37 51.4% 57 79.2% 10 13.9% 5 6.9% 72 0 Restrooms are clean 19 26.4% 35 48.6% 54 75.0% 14 19.4% 4 5.6% 72 0 Classrooms are clean 16 24.6% 38 58.5% 54 83.1% 7 10.8% 4 6.2% 65 6 Offices are clean 17 25.4% 37 55.2% 54 80.6% 7 10.4% 6 9.0% 67 6 Halls and open areas are clean 20 28.2% 43 60.6% 63 88.7% 8 11.3% 0 0.0% 71 0 Food services areas are clean 11 17.7% 39 62.9% 50 80.6% 11 17.7% 1 1.6% 62 9 Your requests for janitorial services are met promptly 10 16.7% 36 60.0% 46 76.7% 11 18.3% 3 5.0% 60 11 7.0% 7.2% Unknown/MissingCampus Employee Survey 2011 Page 7 of 26 Strongly Agree Agree Total Agree/ Strongly Agree Disagree Strongly Disagree Total NoOpinion Valle Verde Overall, campus/site cleanliness is good 100 21.8% 251 54.8% 351 76.6% 84 18.3% 23 5.0% 458 1 Restrooms are clean 84 18.5% 241 53.0% 325 71.4% 95 20.9% 35 7.7% 455 4 Classrooms are clean 93 22.3% 247 59.2% 340 81.5% 59 14.1% 18 4.3% 417 42 Offices are clean 98 22.8% 242 56.4% 340 79.3% 60 14.0% 29 6.8% 429 28 Halls and open areas are clean 100 21.9% 289 63.2% 389 85.1% 53 11.6% 15 3.3% 457 4 Food services areas are clean 80 19.8% 255 63.0% 335 82.7% 56 13.8% 14 3.5% 405 57 Your requests for janitorial services are met promptly 70 19.2% 207 56.7% 277 75.9% 74 20.3% 14 3.8% 365 96 Employee Survey 2011 Page 8 of 26 Employee Survey 2011 Auxiliary Services (Continuation) - By Campus Excellent Good Average Excellent/Good/ Average Fair Poor Total Administrative Services Center Food Services How would you rate the Food Quality 13 18.1% 38 52.8% 17 23.6% 68 94.4% 4 5.6% 0 0.0% 72 Service 15 21.1% 36 50.7% 15 21.1% 66 93.0% 4 5.6% 1 1.4% 71 Cost 10 14.1% 30 42.3% 18 25.4% 58 81.7% 1014.1% 3 4.2% 71 37 34.6% 56 52.3% 12 11.2% 105 98.1% 2 1.9% 0 0.0% 107 Receiving 37 33.6% 58 52.7% 12 10.9% 107 97.3% 3 2.7% 0 0.0% 110 Mail Processing 42 37.2% 53 46.9% 17 15.0% 112 99.1% 1 0.9% 0 0.0% 113 How would you rate the Grounds service Professional Conduct 49 41.2% 55 46.2% 9 113 95.0% 3 2.5% 3 2.5% 119 Distribution Services How would you rate the Shipping Physical Plant 7.6% Response Time 28 25.5% 59 53.6% 18 16.4% 105 95.5% 4 3.6% 1 0.9% 110 Quality of Service 40 34.8% 57 49.6% 14 12.2% 111 96.5% 4 3.5% 0 0.0% 115 56 44.8% 18 14.4% 118 94.4% 4 3.2% 3 2.4% 125 How would you rate the Maintenance service Professional Conduct 44 35.2% Response Time 36 28.8% 57 45.6% 22 17.6% 115 92.0% 4 3.2% 6 4.8% 125 Quality of Service 41 33.1% 57 46.0% 14 11.3% 112 90.3% 8 6.5% 4 3.2% 124 How would you rate the Repair/Construction service Professional Conduct 38 32.8% 55 47.4% 13 11.2% 106 91.4% 8 6.9% 2 1.7% 116 Response Time 23 19.8% 54 46.6% 22 19.0% 99 85.3% 8 6.9% 9 7.8% 116 Quality of Service 32 27.8% 52 45.2% 15 13.0% 99 86.1% 1210.4% 4 3.5% 115 8 8.3% 27 28.1% 31 32.3% 66 68.8% 1515.6% 15 15.6% 96 Machine Vendors - Pepsi Machi How would you rate the Vending Machines Reliability Employee Survey 2011 Page 9 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total 3 2.9% 20 19.4% 32 31.1% 55 53.4% 1615.5% 32 31.1% 103 5 5.5% 18 19.8% 30 33.0% 53 58.2% 1819.8% 20 22.0% 91 5 5.6% 20 22.5% 35 39.3% 60 67.4% 1820.2% 11 12.4% 89 Food Variety 5 5.6% 19 21.3% 35 39.3% 59 66.3% 1820.2% 12 13.5% 89 Food Cost 2 2.1% 16 17.0% 32 34.0% 50 53.2% 2324.5% 21 22.3% 94 22 33.3% 32 48.5% 9 13.6% 63 95.5% 2 3.0% 1 1.5% 66 Word Processing Services Turnaround Times 13 27.1% 27 56.3% 7 14.6% 47 97.9% 0 0.0% 1 2.1% 48 21 32.8% 32 50.0% 7 10.9% 60 93.8% 3 4.7% 1 1.6% 64 Hours of Operations 18 27.7% 36 55.4% 9 13.8% 63 96.9% 2 3.1% 0 0.0% 65 Handling of Exams/Confidential Material 19 36.5% 27 51.9% 5 9.6% 51 98.1% 1 1.9% 0 0.0% 52 27 30.3% 45 50.6% 13 14.6% 85 95.5% 4 4.5% 0 0.0% 89 Beverage Cost All Other Vending Machines How would you rate the Vending Machines Reliability Food Quality Instructional Service Center (IS How would you rate the Photocopy Services Property Control Ability of personnel to answer inventory questions End of: Administrative Services Center Employee Survey 2011 Page 10 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Fort Bliss Food Services How would you rate the Food Quality 0 0.0% 1 100.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 Service 0 0.0% 1 100.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 Cost 0 0.0% 1 100.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 1 50.0% 0 0.0% 1 50.0% 2 100.0% 0 0.0% 0 0.0% 2 Receiving 1 50.0% 0 0.0% 0 0.0% 1 50.0% 0 0.0% 1 50.0% 2 Mail Processing 1 25.0% 1 25.0% 0 0.0% 2 50.0% 1 25.0% 1 25.0% 4 Distribution Services How would you rate the Shipping Physical Plant How would you rate the Grounds service Professional Conduct 0 0 0 0 0 0 0 Response Time 0 0 0 0 0 0 0 Quality of Service 0 0 0 0 0 0 0 How would you rate the Maintenance service Professional Conduct 0 0.0% 1 100.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 Response Time 0 0.0% 1 100.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 Quality of Service 0 0.0% 0 0.0% 1 100.0% 1 100.0% 0 0.0% 0 0.0% 1 100.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 How would you rate the Repair/Construction service Professional Conduct 0 0.0% 1 Response Time 0 0.0% 1 100.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 Quality of Service 1 100.0% 0 0.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 0 0.0% 1 33.3% 1 33.3% 2 66.7% 1 33.3% 0 0.0% 3 0 0.0% 1 33.3% 2 66.7% 3 100.0% 0 0.0% 0 0.0% 3 0 0.0% 0 0.0% 1 50.0% 1 50.0% 0 0.0% 1 50.0% 2 Machine Vendors - Pepsi Machi How would you rate the Vending Machines Reliability Beverage Cost All Other Vending Machines How would you rate the Vending Machines Reliability Employee Survey 2011 Page 11 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Food Quality 0 0.0% 0 0.0% 2 100.0% 2 100.0% 0 0.0% 0 0.0% 2 Food Variety 0 0.0% 0 0.0% 1 50.0% 1 50.0% 1 50.0% 0 0.0% 2 Food Cost 0 0.0% 0 0.0% 2 100.0% 2 100.0% 0 0.0% 0 0.0% 2 2 100.0% 0 0.0% 0 0.0% 2 100.0% 0 0.0% 0 0.0% 2 Word Processing Services Turnaround Times 0 0.0% 1 100.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 1 50.0% 1 50.0% 0 0.0% 2 100.0% 0 0.0% 0 0.0% 2 Hours of Operations 1 50.0% 1 50.0% 0 0.0% 2 100.0% 0 0.0% 0 0.0% 2 Handling of Exams/Confidential Material 0 0.0% 2 100.0% 0 0.0% 2 100.0% 0 0.0% 0 0.0% 2 0 0.0% 1 100.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 Instructional Service Center (IS How would you rate the Photocopy Services Property Control Ability of personnel to answer inventory questions End of: Fort Bliss Employee Survey 2011 Page 12 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Mission Del Paso Food Services How would you rate the Food Quality 14 15.4% 40 44.0% 17 18.7% 71 78.0% 8 8.8% 12 13.2% 91 Service 17 18.7% 41 45.1% 14 15.4% 72 79.1% 1415.4% 5 5.5% 91 Cost 13 14.4% 37 41.1% 21 23.3% 71 78.9% 1112.2% 8 8.9% 90 19 27.9% 37 54.4% 9 13.2% 65 95.6% 3 4.4% 0 0.0% 68 Receiving 18 25.4% 38 53.5% 9 12.7% 65 91.5% 5 7.0% 1 1.4% 71 Mail Processing 16 19.5% 49 59.8% 12 14.6% 77 93.9% 3 3.7% 2 2.4% 82 How would you rate the Grounds service Professional Conduct 21 25.9% 41 50.6% 13 16.0% 75 92.6% 2 2.5% 4 4.9% 81 Distribution Services How would you rate the Shipping Physical Plant Response Time 16 21.3% 36 48.0% 15 20.0% 67 89.3% 3 4.0% 5 6.7% 75 Quality of Service 19 24.4% 34 43.6% 15 19.2% 68 87.2% 5 6.4% 5 6.4% 78 33 39.3% 14 16.7% 72 85.7% 8 9.5% 4 4.8% 84 How would you rate the Maintenance service Professional Conduct 25 29.8% Response Time 22 28.2% 24 30.8% 21 26.9% 67 85.9% 6 7.7% 5 6.4% 78 Quality of Service 23 29.5% 26 33.3% 18 23.1% 67 85.9% 6 7.7% 5 6.4% 78 How would you rate the Repair/Construction service Professional Conduct 19 25.7% 31 41.9% 14 18.9% 64 86.5% 7 9.5% 3 4.1% 74 Response Time 15 22.4% 23 34.3% 16 23.9% 54 80.6% 6 9.0% 7 10.4% 67 Quality of Service 18 26.5% 26 38.2% 12 17.6% 56 82.4% 6 8.8% 6 8.8% 68 8 9.2% 35 40.2% 22 25.3% 65 74.7% 1416.1% 8 9.2% 87 5 5.5% 24 26.4% 26 28.6% 55 60.4% 1718.7% 19 20.9% 91 5 6.0% 31 37.3% 24 28.9% 60 72.3% 1214.5% 11 13.3% 83 Machine Vendors - Pepsi Machi How would you rate the Vending Machines Reliability Beverage Cost All Other Vending Machines How would you rate the Vending Machines Reliability Employee Survey 2011 Page 13 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Food Quality 6 7.2% 27 32.5% 24 28.9% 57 68.7% 1315.7% 13 15.7% 83 Food Variety 5 6.0% 28 33.7% 22 26.5% 55 66.3% 1518.1% 13 15.7% 83 Food Cost 4 4.6% 23 26.4% 25 28.7% 52 59.8% 1314.9% 22 25.3% 87 40 44.4% 41 45.6% 4 4.4% 85 94.4% 3 3.3% 2 2.2% 90 Word Processing Services Turnaround Times 27 40.9% 32 48.5% 3 4.5% 62 93.9% 3 4.5% 1 1.5% 66 38 46.3% 34 41.5% 5 6.1% 77 93.9% 3 3.7% 2 2.4% 82 Hours of Operations 32 35.2% 52 57.1% 3 3.3% 87 95.6% 1 1.1% 3 3.3% 91 Handling of Exams/Confidential Material 33 42.9% 37 48.1% 4 5.2% 74 96.1% 2 2.6% 1 1.3% 77 19 31.7% 30 50.0% 7 11.7% 56 93.3% 3 5.0% 1 1.7% 60 Instructional Service Center (IS How would you rate the Photocopy Services Property Control Ability of personnel to answer inventory questions End of: Mission Del Paso Employee Survey 2011 Page 14 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Northwest Food Services How would you rate the Food Quality 32 57.1% 13 23.2% 7 12.5% 52 92.9% 1 1.8% 3 5.4% 56 Service 34 61.8% 9 16.4% 6 10.9% 49 89.1% 3 5.5% 3 5.5% 55 Cost 29 53.7% 13 24.1% 6 11.1% 48 88.9% 2 3.7% 4 7.4% 54 10 27.0% 22 59.5% 4 10.8% 36 97.3% 1 2.7% 0 0.0% 37 Receiving 10 27.0% 22 59.5% 4 10.8% 36 97.3% 1 2.7% 0 0.0% 37 Mail Processing 12 27.3% 24 54.5% 8 18.2% 44 100.0% 0 0.0% 0 0.0% 44 How would you rate the Grounds service Professional Conduct 20 38.5% 24 46.2% 6 11.5% 50 96.2% 2 3.8% 0 0.0% 52 Distribution Services How would you rate the Shipping Physical Plant Response Time 14 31.1% 20 44.4% 7 15.6% 41 91.1% 4 8.9% 0 0.0% 45 Quality of Service 20 40.8% 20 40.8% 6 12.2% 46 93.9% 3 6.1% 0 0.0% 49 18 36.0% 5 10.0% 49 98.0% 1 2.0% 0 0.0% 50 How would you rate the Maintenance service Professional Conduct 26 52.0% Response Time 17 37.0% 20 43.5% 4 8.7% 41 89.1% 3 6.5% 2 4.3% 46 Quality of Service 22 46.8% 17 36.2% 6 12.8% 45 95.7% 1 2.1% 1 2.1% 47 How would you rate the Repair/Construction service Professional Conduct 20 47.6% 16 38.1% 5 11.9% 41 97.6% 1 2.4% 0 0.0% 42 Response Time 11 28.9% 18 47.4% 7 18.4% 36 94.7% 1 2.6% 1 2.6% 38 Quality of Service 16 38.1% 21 50.0% 5 11.9% 42 100.0% 0 0.0% 0 0.0% 42 2 5.1% 11 28.2% 14 35.9% 27 69.2% 4 10.3% 8 20.5% 39 2 5.0% 4 10.0% 12 30.0% 18 45.0% 8 20.0% 14 35.0% 40 3 8.3% 6 16.7% 12 33.3% 21 58.3% 6 16.7% 9 25.0% 36 Machine Vendors - Pepsi Machi How would you rate the Vending Machines Reliability Beverage Cost All Other Vending Machines How would you rate the Vending Machines Reliability Employee Survey 2011 Page 15 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Food Quality 3 8.3% 5 13.9% 14 38.9% 22 61.1% 9 25.0% 5 13.9% 36 Food Variety 3 8.3% 5 13.9% 13 36.1% 21 58.3% 7 19.4% 8 22.2% 36 Food Cost 3 8.6% 3 8.6% 10 28.6% 16 45.7% 7 20.0% 12 34.3% 35 36 62.1% 15 25.9% 4 6.9% 55 94.8% 1 1.7% 2 3.4% 58 Word Processing Services Turnaround Times 19 55.9% 9 26.5% 6 17.6% 34 100.0% 0 0.0% 0 0.0% 34 38 65.5% 14 24.1% 5 8.6% 57 98.3% 1 1.7% 0 0.0% 58 Hours of Operations 30 50.0% 24 40.0% 6 10.0% 60 100.0% 0 0.0% 0 0.0% 60 Handling of Exams/Confidential Material 37 71.2% 11 21.2% 4 7.7% 52 100.0% 0 0.0% 0 0.0% 52 14 45.2% 10 32.3% 5 16.1% 29 93.5% 1 3.2% 1 3.2% 31 Instructional Service Center (IS How would you rate the Photocopy Services Property Control Ability of personnel to answer inventory questions End of: Northwest Employee Survey 2011 Page 16 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Other Food Services How would you rate the Food Quality 0 0.0% 1 33.3% 1 33.3% 2 66.7% 1 33.3% 0 0.0% 3 Service 0 0.0% 3 100.0% 0 0.0% 3 100.0% 0 0.0% 0 0.0% 3 Cost 0 0.0% 0 0.0% 1 33.3% 1 33.3% 0 0.0% 2 66.7% 3 0 0.0% 0 0.0% 1 100.0% 1 100.0% 0 0.0% 0 0.0% 1 Receiving 0 0.0% 0 0.0% 1 100.0% 1 100.0% 0 0.0% 0 0.0% 1 Mail Processing 0 0.0% 0 0.0% 1 100.0% 1 100.0% 0 0.0% 0 0.0% 1 How would you rate the Grounds service Professional Conduct 0 0.0% 1 50.0% 1 50.0% 2 100.0% 0 0.0% 0 0.0% 2 Distribution Services How would you rate the Shipping Physical Plant Response Time 0 0.0% 1 50.0% 1 50.0% 2 100.0% 0 0.0% 0 0.0% 2 Quality of Service 0 0.0% 0 0.0% 1 100.0% 1 100.0% 0 0.0% 0 0.0% 1 2 100.0% 0 0.0% 2 100.0% 0 0.0% 0 0.0% 2 How would you rate the Maintenance service Professional Conduct 0 0.0% Response Time 0 0.0% 2 100.0% 0 0.0% 2 100.0% 0 0.0% 0 0.0% 2 Quality of Service 0 0.0% 2 100.0% 0 0.0% 2 100.0% 0 0.0% 0 0.0% 2 How would you rate the Repair/Construction service Professional Conduct 0 0.0% 2 100.0% 0 0.0% 2 100.0% 0 0.0% 0 0.0% 2 Response Time 0 0.0% 2 100.0% 0 0.0% 2 100.0% 0 0.0% 0 0.0% 2 Quality of Service 0 0.0% 2 100.0% 0 0.0% 2 100.0% 0 0.0% 0 0.0% 2 0 0.0% 0 0.0% 2 100.0% 2 100.0% 0 0.0% 0 0.0% 2 0 0.0% 0 0.0% 2 100.0% 2 100.0% 0 0.0% 0 0.0% 2 0 0.0% 0 0.0% 2 100.0% 2 100.0% 0 0.0% 0 0.0% 2 Machine Vendors - Pepsi Machi How would you rate the Vending Machines Reliability Beverage Cost All Other Vending Machines How would you rate the Vending Machines Reliability Employee Survey 2011 Page 17 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Food Quality 0 0.0% 0 0.0% 1 50.0% 1 50.0% 1 50.0% 0 0.0% 2 Food Variety 0 0.0% 0 0.0% 1 50.0% 1 50.0% 1 50.0% 0 0.0% 2 Food Cost 0 0.0% 0 0.0% 2 100.0% 2 100.0% 0 0.0% 0 0.0% 2 1 100.0% 0 0.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 Word Processing Services Turnaround Times 1 100.0% 0 0.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 1 100.0% 0 0.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 Hours of Operations 1 100.0% 0 0.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 Handling of Exams/Confidential Material 0 0.0% 1 100.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 0 0.0% 2 100.0% 0 0.0% 2 100.0% 0 0.0% 0 0.0% 2 Instructional Service Center (IS How would you rate the Photocopy Services Property Control Ability of personnel to answer inventory questions End of: Other Employee Survey 2011 Page 18 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Rio Grande Food Services How would you rate the Food Quality 16 10.3% 59 38.1% 53 34.2% 128 82.6% 127.7% 15 9.7% 155 Service 23 15.0% 71 46.4% 33 21.6% 127 83.0% 149.2% 12 7.8% 153 Cost 13 8.8% 46 31.1% 51 34.5% 110 74.3% 2114.2% 17 11.5% 148 33 26.0% 69 54.3% 18 14.2% 120 94.5% 6 4.7% 1 0.8% 127 Receiving 31 24.6% 71 56.3% 16 12.7% 118 93.7% 5 4.0% 3 2.4% 126 Mail Processing 42 30.0% 68 48.6% 20 14.3% 130 92.9% 6 4.3% 4 2.9% 140 How would you rate the Grounds service Professional Conduct 41 29.1% 65 46.1% 27 19.1% 133 94.3% 7 5.0% 1 0.7% 141 Distribution Services How would you rate the Shipping Physical Plant Response Time 33 24.4% 64 47.4% 25 18.5% 122 90.4% 6 4.4% 7 5.2% 135 Quality of Service 30 21.6% 76 54.7% 24 17.3% 130 93.5% 5 3.6% 4 2.9% 139 64 44.4% 34 23.6% 135 93.8% 3 2.1% 6 4.2% 144 How would you rate the Maintenance service Professional Conduct 37 25.7% Response Time 24 17.0% 63 44.7% 33 23.4% 120 85.1% 117.8% 10 7.1% 141 Quality of Service 29 20.1% 65 45.1% 30 20.8% 124 86.1% 139.0% 7 4.9% 144 How would you rate the Repair/Construction service Professional Conduct 31 22.3% 64 46.0% 29 20.9% 124 89.2% 9 6.5% 6 4.3% 139 Response Time 22 16.3% 61 45.2% 31 23.0% 114 84.4% 118.1% 10 7.4% 135 Quality of Service 28 20.6% 60 44.1% 29 21.3% 117 86.0% 118.1% 8 5.9% 136 10 7.0% 46 32.2% 39 27.3% 95 66.4% 2718.9% 21 14.7% 143 6 4.3% 27 19.3% 44 31.4% 77 55.0% 3625.7% 27 19.3% 140 7 5.1% 33 24.3% 48 35.3% 88 64.7% 2719.9% 21 15.4% 136 Machine Vendors - Pepsi Machi How would you rate the Vending Machines Reliability Beverage Cost All Other Vending Machines How would you rate the Vending Machines Reliability Employee Survey 2011 Page 19 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Food Quality 9 6.7% 36 26.9% 43 32.1% 88 65.7% 2317.2% 23 17.2% 134 Food Variety 6 4.4% 33 24.4% 46 34.1% 85 63.0% 2820.7% 22 16.3% 135 Food Cost 5 3.7% 24 17.6% 46 33.8% 75 55.1% 3022.1% 31 22.8% 136 80 50.6% 58 36.7% 18 11.4% 156 98.7% 0 0.0% 2 1.3% 158 Word Processing Services Turnaround Times 56 46.7% 46 38.3% 17 14.2% 119 99.2% 0 0.0% 1 0.8% 120 83 55.3% 49 32.7% 14 9.3% 146 97.3% 1 0.7% 3 2.0% 150 Hours of Operations 76 47.8% 60 37.7% 18 11.3% 154 96.9% 4 2.5% 1 0.6% 159 Handling of Exams/Confidential Material 81 55.9% 44 30.3% 17 11.7% 142 97.9% 2 1.4% 1 0.7% 145 24 20.3% 61 51.7% 21 17.8% 106 89.8% 8 6.8% 4 3.4% 118 Instructional Service Center (IS How would you rate the Photocopy Services Property Control Ability of personnel to answer inventory questions End of: Rio Grande Employee Survey 2011 Page 20 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Transmountain Food Services How would you rate the Food Quality 8 6.9% 42 36.2% 38 32.8% 88 75.9% 1613.8% 12 10.3% 116 Service 11 9.6% 38 33.3% 41 36.0% 90 78.9% 1714.9% 7 6.1% 114 Cost 4 3.6% 32 28.6% 44 39.3% 80 71.4% 2219.6% 10 8.9% 112 21 23.3% 46 51.1% 17 18.9% 84 93.3% 4 4.4% 2 2.2% 90 Receiving 21 22.6% 48 51.6% 16 17.2% 85 91.4% 5 5.4% 3 3.2% 93 Mail Processing 27 26.2% 48 46.6% 19 18.4% 94 91.3% 6 5.8% 3 2.9% 103 How would you rate the Grounds service Professional Conduct 35 33.3% 48 45.7% 15 14.3% 98 93.3% 5 4.8% 2 1.9% 105 Distribution Services How would you rate the Shipping Physical Plant Response Time 27 26.7% 48 47.5% 19 18.8% 94 93.1% 4 4.0% 3 3.0% 101 Quality of Service 26 25.2% 52 50.5% 17 16.5% 95 92.2% 5 4.9% 3 2.9% 103 48 43.6% 19 17.3% 103 93.6% 7 6.4% 0 0.0% 110 How would you rate the Maintenance service Professional Conduct 36 32.7% Response Time 29 27.6% 45 42.9% 21 20.0% 95 90.5% 7 6.7% 3 2.9% 105 Quality of Service 28 26.4% 49 46.2% 19 17.9% 96 90.6% 7 6.6% 3 2.8% 106 How would you rate the Repair/Construction service Professional Conduct 27 27.0% 40 40.0% 21 21.0% 88 88.0% 5 5.0% 7 7.0% 100 Response Time 16 16.3% 36 36.7% 29 29.6% 81 82.7% 5 5.1% 12 12.2% 98 Quality of Service 21 20.8% 41 40.6% 27 26.7% 89 88.1% 6 5.9% 6 5.9% 101 7 6.8% 28 27.2% 37 35.9% 72 69.9% 1716.5% 14 13.6% 103 4 3.8% 21 20.0% 39 37.1% 64 61.0% 2221.0% 19 18.1% 105 5 4.8% 24 22.9% 36 34.3% 65 61.9% 2221.0% 18 17.1% 105 Machine Vendors - Pepsi Machi How would you rate the Vending Machines Reliability Beverage Cost All Other Vending Machines How would you rate the Vending Machines Reliability Employee Survey 2011 Page 21 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Food Quality 5 4.8% 22 21.2% 39 37.5% 66 63.5% 2019.2% 18 17.3% 104 Food Variety 4 3.9% 18 17.6% 37 36.3% 59 57.8% 1514.7% 28 27.5% 102 Food Cost 3 2.9% 18 17.3% 42 40.4% 63 60.6% 1918.3% 22 21.2% 104 72 55.8% 41 31.8% 10 7.8% 123 95.3% 1 0.8% 5 3.9% 129 Word Processing Services Turnaround Times 40 46.5% 34 39.5% 7 8.1% 81 94.2% 1 1.2% 4 4.7% 86 65 52.4% 46 37.1% 9 7.3% 120 96.8% 1 0.8% 3 2.4% 124 Hours of Operations 61 46.2% 54 40.9% 12 9.1% 127 96.2% 1 0.8% 4 3.0% 132 Handling of Exams/Confidential Material 56 50.5% 43 38.7% 6 105 94.6% 1 0.9% 5 4.5% 111 21 25.6% 36 43.9% 16 19.5% 73 89.0% 3 3.7% 6 7.3% 82 Instructional Service Center (IS How would you rate the Photocopy Services 5.4% Property Control Ability of personnel to answer inventory questions End of: Transmountain Employee Survey 2011 Page 22 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Unknown/MissingCampus Food Services How would you rate the Food Quality 5 9.3% 25 46.3% 14 25.9% 44 81.5% 4 7.4% 6 11.1% 54 Service 5 9.4% 25 47.2% 14 26.4% 44 83.0% 6 11.3% 3 5.7% 53 Cost 5 9.4% 18 34.0% 20 37.7% 43 81.1% 6 11.3% 4 7.5% 53 8 19.0% 22 52.4% 5 11.9% 35 83.3% 5 11.9% 2 4.8% 42 Receiving 10 21.7% 23 50.0% 5 10.9% 38 82.6% 6 13.0% 2 4.3% 46 Mail Processing 13 26.0% 26 52.0% 5 10.0% 44 88.0% 4 8.0% 2 4.0% 50 How would you rate the Grounds service Professional Conduct 14 24.1% 33 56.9% 7 12.1% 54 93.1% 1 1.7% 3 5.2% 58 Distribution Services How would you rate the Shipping Physical Plant Response Time 10 18.5% 29 53.7% 9 16.7% 48 88.9% 3 5.6% 3 5.6% 54 Quality of Service 10 17.9% 29 51.8% 9 16.1% 48 85.7% 6 10.7% 2 3.6% 56 31 53.4% 9 15.5% 55 94.8% 3 5.2% 0 0.0% 58 How would you rate the Maintenance service Professional Conduct 15 25.9% Response Time 13 22.4% 29 50.0% 9 15.5% 51 87.9% 3 5.2% 4 6.9% 58 Quality of Service 13 22.0% 32 54.2% 8 13.6% 53 89.8% 5 8.5% 1 1.7% 59 How would you rate the Repair/Construction service Professional Conduct 11 20.4% 31 57.4% 6 11.1% 48 88.9% 3 5.6% 3 5.6% 54 Response Time 9 17.0% 27 50.9% 8 15.1% 44 83.0% 4 7.5% 5 9.4% 53 Quality of Service 9 17.6% 28 54.9% 7 13.7% 44 86.3% 4 7.8% 3 5.9% 51 2 3.9% 20 39.2% 15 29.4% 37 72.5% 7 13.7% 7 13.7% 51 1 1.8% 12 21.8% 18 32.7% 31 56.4% 9 16.4% 15 27.3% 55 1 2.1% 20 41.7% 8 29 60.4% 9 18.8% 10 20.8% 48 Machine Vendors - Pepsi Machi How would you rate the Vending Machines Reliability Beverage Cost All Other Vending Machines How would you rate the Vending Machines Reliability Employee Survey 2011 16.7% Page 23 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Food Quality 3 6.7% 14 31.1% 10 22.2% 27 60.0% 8 17.8% 10 22.2% 45 Food Variety 2 4.4% 15 33.3% 11 24.4% 28 62.2% 7 15.6% 10 22.2% 45 Food Cost 2 4.3% 12 26.1% 9 19.6% 23 50.0% 1328.3% 10 21.7% 46 25 41.7% 26 43.3% 8 13.3% 59 98.3% 1 1.7% 0 0.0% 60 Word Processing Services Turnaround Times 12 31.6% 21 55.3% 2 5.3% 35 92.1% 3 7.9% 0 0.0% 38 22 40.7% 24 44.4% 4 7.4% 50 92.6% 4 7.4% 0 0.0% 54 Hours of Operations 23 40.4% 26 45.6% 6 10.5% 55 96.5% 1 1.8% 1 1.8% 57 Handling of Exams/Confidential Material 24 46.2% 22 42.3% 5 9.6% 51 98.1% 1 1.9% 0 0.0% 52 9 22.5% 20 50.0% 3 7.5% 32 80.0% 5 12.5% 3 7.5% 40 Instructional Service Center (IS How would you rate the Photocopy Services Property Control Ability of personnel to answer inventory questions End of: Unknown/MissingCampus Employee Survey 2011 Page 24 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Valle Verde Food Services How would you rate the Food Quality 34 9.6% 148 41.7% 103 29.0% 285 80.3% 4613.0% 24 6.8% 355 Service 51 14.4% 139 39.3% 101 28.5% 291 82.2% 4111.6% 22 6.2% 354 Cost 35 10.0% 94 26.9% 126 36.0% 255 72.9% 5415.4% 41 11.7% 350 63 22.2% 160 56.3% 43 15.1% 266 93.7% 144.9% 4 1.4% 284 Receiving 69 23.6% 160 54.8% 46 15.8% 275 94.2% 103.4% 7 2.4% 292 Mail Processing 89 26.6% 181 54.0% 40 11.9% 310 92.5% 175.1% 8 2.4% 335 How would you rate the Grounds service Professional Conduct 92 27.5% 170 50.7% 49 14.6% 311 92.8% 154.5% 9 2.7% 335 Distribution Services How would you rate the Shipping Physical Plant Response Time 66 21.4% 153 49.5% 56 18.1% 275 89.0% 165.2% 18 5.8% 309 Quality of Service 72 21.2% 183 53.8% 52 15.3% 307 90.3% 216.2% 12 3.5% 340 163 47.0% 59 17.0% 319 91.9% 154.3% 13 3.7% 347 How would you rate the Maintenance service Professional Conduct 97 28.0% Response Time 71 20.8% 148 43.3% 71 20.8% 290 84.8% 216.1% 31 9.1% 342 Quality of Service 72 20.5% 175 49.9% 67 19.1% 314 89.5% 195.4% 18 5.1% 351 How would you rate the Repair/Construction service Professional Conduct 79 26.0% 148 48.7% 54 17.8% 281 92.4% 154.9% 8 2.6% 304 Response Time 54 18.4% 125 42.7% 72 24.6% 251 85.7% 196.5% 23 7.8% 293 Quality of Service 57 18.6% 157 51.1% 64 20.8% 278 90.6% 196.2% 10 3.3% 307 35 9.5% 104 28.2% 97 26.3% 236 64.0% 5314.4% 80 21.7% 369 15 3.9% 74 19.4% 115 30.2% 204 53.5% 7419.4% 10327.0% 381 29 7.9% 72 19.6% 124 33.8% 225 61.3% 6216.9% 80 21.8% 367 Machine Vendors - Pepsi Machi How would you rate the Vending Machines Reliability Beverage Cost All Other Vending Machines How would you rate the Vending Machines Reliability Employee Survey 2011 Page 25 of 26 Excellent Good Average Excellent/Good/ Average Fair Poor Total Food Quality 27 7.5% 93 26.0% 112 31.3% 232 64.8% 6618.4% 60 16.8% 358 Food Variety 24 6.6% 90 24.7% 118 32.4% 232 63.7% 7019.2% 62 17.0% 364 Food Cost 20 5.5% 62 17.0% 112 30.7% 194 53.2% 7620.8% 95 26.0% 365 165 43.1% 144 37.6% 53 13.8% 362 94.5% 153.9% 6 1.6% 383 Word Processing Services Turnaround Times 85 34.3% 114 46.0% 39 15.7% 238 96.0% 8 3.2% 2 0.8% 248 159 44.3% 127 35.4% 51 14.2% 337 93.9% 133.6% 9 2.5% 359 Hours of Operations 148 38.2% 174 45.0% 40 10.3% 362 93.5% 153.9% 10 2.6% 387 Handling of Exams/Confidential Material 167 49.6% 127 37.7% 29 8.6% 323 95.8% 103.0% 4 1.2% 337 62 122 46.2% 40 15.2% 224 84.8% 2810.6% 12 4.5% 264 Instructional Service Center (IS How would you rate the Photocopy Services Property Control Ability of personnel to answer inventory questions 23.5% End of: Valle Verde Employee Survey 2011 Page 26 of 26